Mutual of Omaha Medicare Supplemental Insurance

I have been a Medicare Supplement customer of Mutual of Omaha since 2010; My starting premium was $120.12/mo. The premiums have increased several times during each year because of "rising costs and age," and I now find at age 73, my latest premium increase has reached $292.97, not affordable anymore! My medical costs have been very modest.They obviously want to dump this age group! We took the bait of a low starting premium during the Medigap Open Enrollment Period and get trapped, unable to change insurers later without underwriting restrictions/penalties, etc. They have paid as per coverage, but who can afford it anymore!

I called Mutual of Omaha for information. I was not assertive and was walked through the application process. And my credit card was charged for the Part G Medigap. I will have to have a letter from my employer that I am currently insured. That letter along with a part B application will need to be sent or delivered to the social security office. I am unsure how long this will take. I call to cancel the Medigap insurance. The refund will be in the form of a check, ONCE the underwriters review my request for cancellation. I am glad I had this experience, I am choosing another Medicare G provider.

Major problem. Formulary changes every couple of months. Despite medications listed on the most current formulary on Mutual of Omaha Rx site as covered on the Mutual of Omaha Rx Plus Plan they are often rejected as NOT covered. The pharmacy is not told why the medication is not covered. This means that I have to then call Mutual of Omaha Rx which is a hassle. When calling I have to tell the rep what page number the medication is on, spell it for them only to have them tell me it's not covered when the formulary that it is listed on is only 20 days old. I then ask, "Is there a specific manufacturer that you cover." Mind you this is already a generic medication. Then after further investigation the rep says, "Oh it is covered but only a certain manufacturer."

I enrolled with Mutual of Omaha at age 65 in August 2018 for my supplemental insurance. This was my initial enrollment. I selected plan G. I was told by my broker/agent this was a good company. Things have gone well until June 2019. Then I received a letter from MOO stating my premium for the second year was going to increase by 18%. I called thinking this was a mistake. It was not a mistake. I was told by the customer rep that "well, you had $10,000 in claims this past year." I don't think my claims should have anything to do with my future premium. She also told me "well we are good, you know good ain't cheap and cheap ain't good." My broker/agent found me a new supplemental insurance supplier for about the same price as my first year insurance premium with MOO. The new company has a BETTER consumer rating than MOO. Luckily, I did not have any health issues and could answer the questions with ease. Goodbye MOO.

I signed up for Plan F when I turned 65 because of the lack of a deductible. However, I have paid nearly $1000 every year to save a $185 deductible in North Carolina. I tried to switch to a Plan G (which is exactly the same plan except for the deductible). I was denied the opportunity to switch because of my medical history even though I have been with your company since 2013. Plan F will no longer have new enrollees in 2020 - which will drive folks without major medical issues out of Plan F. That will then drive up rates for this plan, which is already overpriced. How is this fair? Both my husband and I are getting ready to switch to a different carrier since I have been approved for a Plan G. Thanks for everything, Mutual of Omaha.

I contracted a ride in accordance with the required lead time with MTM and on the day needing service even called to confirm my ride. My ride never showed, I called the number given and was told I was not on their manifest and I should call MTM. I called and was left on hold with no response. I placed 4 frantic calls because I was now past my scheduled surgery check in time, each time being put on hold with no help. Amber at MTM “graciously” offered to call my Surgeon to say I was late because my ride didn’t show? Not sure what that was supposed to accomplish because she still didn’t arrange a ride. I did finally get other transportation on my own. I never did get any help from MTM but later in the day I called for an explanation.

Updated on 05/03/2019: Most frustrating company in the world. I submitted a one-star review. They asked for my phone #, which I provided. Then they claimed the issue was "Resolved." Inaccurate and insulting.

Recently I had recently applied for a Mutual of Omaha Medicare supplement policy only for them to deny my application over a phone interview. I honestly told the reviewer I am generally in good health only suffering with low back arthritic pain and sciatica issues that was successfully maintained by medication and physical therapy. Myself along with millions of other people have some form of back pain that can be easily maintained although a letter followed up stating I have degenerative arthritis and it was the reason I was denied. Possibly because they knew my age and I did not appeal with them to have me as a client. I’m very disappointed with this companies findings having no real justification for their decision.

I, my doctor's office and a preferred pharmacy have spent countless hours on the phone trying to get prescriptions transferred and pre-authorization recognized by pharmacy. This has gone on for over 2 weeks and I have run out of a medication and the advance on the medication, in that time. Paid for a partial refill out of pocket. I tried to use their mail order pharmacy but it (Express Scripts) has policies that concern me. So I tried to get prescriptions moved to local pharmacy. Each agency said the problem was with the other one. Don't buy a new card the first year it comes out and don't buy this newly released policy until they get the glitches worked out. As of this writing it is still not resolved.

Humana advertised going to an advantage plan. I checked on it and the agent said we would have same coverage as under Mutual of Omaha supp plan G. Jan 23 2019 my wife's eye treatment that was previously covered was no longer covered. The Humana advertisement and MOO ad said if we needed to go back to the previous plans we could do so. It is now Mar 4th and Mutual of Omaha has not reinstated either of us. We had to file for reinstatement and wait for approval. This included two checks for multiple months and letters from Humana showing dates of stoppage before MOO would process our application. I find these requirements penalties for believing a slick sales person but MOO should be helping us get reinstated so we are covered quickly. I am 71 and my wife is 70 and we cannot go to the hospital or see a doctor right now unless we foot the bill.