Mutual of Omaha Medicare Supplemental Insurance

We've never had a problem with Mutual of Omaha, and they're very efficient when we call them with questions. We think our supplemental insurance F may be a bit high priced, but cannot figure out who else may be cheaper. Medicare's webpage was no help whatsoever. Very irritated with Medicare website.

The only negative that I have about this supplemental plan is that the premium increase takes my entire COLA for the year. I like that Medicare bills the company for their share and I don't have to submit a separate claim for it.

I have had Mutual of Omaha for several years. After a $200 deductible yearly they have never failed to pay what Medicare doesn't. My premium has increased over the years but so has everything else. I bought the policy through an individual and he has always been helpful with any questions. He also checks every year to see if I am getting the best value with my policy.

Only problem and all insurances do it. I can never get a COLA or pay raise from social security because the monthly premium increases more than raise every year as well medicare part B premium and deductible increases. I usually lose $20.00 yearly. Retired eight years. Had one year social security increase by One dollar, other years have been losses.

I have had the Part G policy for 3 yrs and my husband for 4 years. We have had zero problems. We also have their part D and I have been really happy with it but now I need one med they don’t cover. I dread switching. I have a lot of health issues and surgeries and my husband had a hip replacement so we use it a lot. I was not happy with the previous company (Humana) that my husband used. This one is much better. I do have to keep an eye on physicians since they love to charge for the $190 deductible even when I tell them it has been met. Eventually they refund it but I don’t like that. It is expensive but all the part G plans cost a lot. We may have to go to an Advantage plan eventually since we pay about $450 a month for both of us. That's almost half of my husband's social security check.

Service/support is adequate but they doubled my premium... My monthly premium went from $260/mo 2020 to $485/mo for 2021. Switched to another company for 2021 and saved $225/mo with same coverage. No matter I am relatively healthy for an older subscriber.

Updated on 10/24/2020: I submitted a similar review recently but just received my notification of a 15% premium increase for 2021 on top of a 25% increase last year. This is unconscionable! State insurance regulators apparently let them self-regulate by simply rubber stamping rate requests. I have read that MO would be an unprofitable company were it not for the Medicare supplement business. To the MO responder to these complaints: forget the redundant boilerplate response you have given to every critique about the high premium increases. Your unsympathetic and rote response only adds insult to injury!

We purchased a "lump sum cancer" insurance policy and a "Heart attack/stroke policy" from Mutual of Omaha as a supplement to our health insurance. We thought we could trust Mutual of Omaha. Unfortunately, I was diagnosed with oral cancer in February and had urgent surgery. We filed a claim under the "lump sum cancer" policy. Mutual of Omaha is stalling, and dragging their feet with unreasonable request and demands. They are completely ignoring the policy and agreement we made. 6 months later and they have not paid. Today I had to hire an attorney to pursue the claim. Very disappointing. I also canceled the "Heart attack/stroke" policy. Not worth it!

Mutual of Omaha claims representative was very rude and not helpful at all. I made the mistake of paying deductible at very first doctor visit for the new year. She told me I had to call each doctor & straighten out myself. I am semi retired & had a lifetime of experience in accounting and customer service. She failed on both. Plus I am a new customer with Mutual of Omaha. Now I am having trouble with refunds on script side that was back ordered. So in my mind this company is difficult to work with.

I am now paying $395 a month for a Medigap policy from Mutual, and I joined their drug plan which has a high deductible of $435 before they would pay for my medications. Then they changed my eye drops for glaucoma, which I have had for 30 yrs, to higher tier, and told me I had to take the new generic version of the med I was on, I did and had a bad reaction from it and my doctor put me back on the original med. after calling the drug plan. Instead of me paying $25 co-pay as described in my plan when I signed up I have to pay $91 per month for this med. Totally disgusted with mutual. Stay away from them.