Mutual of Omaha Medicare Supplemental Insurance Reviews

My main complaint is that the rate goes up each month, as well as the deductible. This is a double whammy, and makes it hard for people on a fixed income. Otherwise I have no complaints against the company.

I had Humana which was horrible. They wouldn't pay for 1/2 of the services I had or needed. They also drove me crazy calling everyday. One problem after another. I switched to Mutual of Omaha and it's been wonderful.

Great 100 percent coverage including your deductible. But the cost is pricey. However even Emergency room or hospital visit won't cost you a penny. My Emergency room bill was $35,000 and I paid $0. I can't afford to pay for the 20 percent on that amount. It's worth the cost.

I researched many part B supplements and felt Mutual of Omaha was the best value for my needs. My agent is Jennifer and she explained all my options and $ for my premiums. She called to let me know my policy was increased $10.00 a month with same excellent coverage for 2020. I can call her anytime and she will get back to me and she know a ton about insurance and is very kind. My advice is be careful as I had at least 20 fake Medicare scammers call me trying to get my SSI number and had my address. Call Mutual of Omaha. They are a safe and trusted company for Supplemental Medicare insurance. IMHO.

I was lucky to have an awesome agent who answered all our questions. So far I cannot complain about anything. Mutual of Omaha has been around for a number of years, and a company you can trust. I think it is important, especially at this time in life, when we are aging and need medical care and can’t afford to pay out of pocket.

I have a few Mutual of Omaha insurance for different areas in my life, they all are great coverage for me and my family. The coverage is great so far. My family have nothing but good service through our insurance.

Premiums are one of the lowest I’ve researched. Coverage is great. Has covered all my surgeries. EOB’s are always sent in a timely manner. Cannot complain about the service they provide. Would refer to my friends.

I have had Mutual of Omaha Supplemental Insurance since I turned 65. I chose them because they acted like they really wanted my business. The service has been outstanding. I have never had an issue. On the rare times I have had to call to get a question answered, they were very professional and courteous. I am very pleased.

I have been a Medicare Supplement customer of Mutual of Omaha since 2010; My starting premium was $120.12/mo. The premiums have increased several times during each year because of "rising costs and age," and I now find at age 73, my latest premium increase has reached $292.97, not affordable anymore! My medical costs have been very modest.They obviously want to dump this age group! We took the bait of a low starting premium during the Medigap Open Enrollment Period and get trapped, unable to change insurers later without underwriting restrictions/penalties, etc. They have paid as per coverage, but who can afford it anymore!

I called Mutual of Omaha for information. I was not assertive and was walked through the application process. And my credit card was charged for the Part G Medigap. I will have to have a letter from my employer that I am currently insured. That letter along with a part B application will need to be sent or delivered to the social security office. I am unsure how long this will take. I call to cancel the Medigap insurance. The refund will be in the form of a check, ONCE the underwriters review my request for cancellation. I am glad I had this experience, I am choosing another Medicare G provider.

Major problem. Formulary changes every couple of months. Despite medications listed on the most current formulary on Mutual of Omaha Rx site as covered on the Mutual of Omaha Rx Plus Plan they are often rejected as NOT covered. The pharmacy is not told why the medication is not covered. This means that I have to then call Mutual of Omaha Rx which is a hassle. When calling I have to tell the rep what page number the medication is on, spell it for them only to have them tell me it's not covered when the formulary that it is listed on is only 20 days old. I then ask, "Is there a specific manufacturer that you cover." Mind you this is already a generic medication. Then after further investigation the rep says, "Oh it is covered but only a certain manufacturer."

I enrolled with Mutual of Omaha at age 65 in August 2018 for my supplemental insurance. This was my initial enrollment. I selected plan G. I was told by my broker/agent this was a good company. Things have gone well until June 2019. Then I received a letter from MOO stating my premium for the second year was going to increase by 18%. I called thinking this was a mistake. It was not a mistake. I was told by the customer rep that "well, you had $10,000 in claims this past year." I don't think my claims should have anything to do with my future premium. She also told me "well we are good, you know good ain't cheap and cheap ain't good." My broker/agent found me a new supplemental insurance supplier for about the same price as my first year insurance premium with MOO. The new company has a BETTER consumer rating than MOO. Luckily, I did not have any health issues and could answer the questions with ease. Goodbye MOO.

I signed up for Plan F when I turned 65 because of the lack of a deductible. However, I have paid nearly $1000 every year to save a $185 deductible in North Carolina. I tried to switch to a Plan G (which is exactly the same plan except for the deductible). I was denied the opportunity to switch because of my medical history even though I have been with your company since 2013. Plan F will no longer have new enrollees in 2020 - which will drive folks without major medical issues out of Plan F. That will then drive up rates for this plan, which is already overpriced. How is this fair? Both my husband and I are getting ready to switch to a different carrier since I have been approved for a Plan G. Thanks for everything, Mutual of Omaha.

I contracted a ride in accordance with the required lead time with MTM and on the day needing service even called to confirm my ride. My ride never showed, I called the number given and was told I was not on their manifest and I should call MTM. I called and was left on hold with no response. I placed 4 frantic calls because I was now past my scheduled surgery check in time, each time being put on hold with no help. Amber at MTM “graciously” offered to call my Surgeon to say I was late because my ride didn’t show? Not sure what that was supposed to accomplish because she still didn’t arrange a ride. I did finally get other transportation on my own. I never did get any help from MTM but later in the day I called for an explanation.

Updated on 05/03/2019: Most frustrating company in the world. I submitted a one-star review. They asked for my phone #, which I provided. Then they claimed the issue was "Resolved." Inaccurate and insulting.

Recently I had recently applied for a Mutual of Omaha Medicare supplement policy only for them to deny my application over a phone interview. I honestly told the reviewer I am generally in good health only suffering with low back arthritic pain and sciatica issues that was successfully maintained by medication and physical therapy. Myself along with millions of other people have some form of back pain that can be easily maintained although a letter followed up stating I have degenerative arthritis and it was the reason I was denied. Possibly because they knew my age and I did not appeal with them to have me as a client. I’m very disappointed with this companies findings having no real justification for their decision.

I, my doctor's office and a preferred pharmacy have spent countless hours on the phone trying to get prescriptions transferred and pre-authorization recognized by pharmacy. This has gone on for over 2 weeks and I have run out of a medication and the advance on the medication, in that time. Paid for a partial refill out of pocket. I tried to use their mail order pharmacy but it (Express Scripts) has policies that concern me. So I tried to get prescriptions moved to local pharmacy. Each agency said the problem was with the other one. Don't buy a new card the first year it comes out and don't buy this newly released policy until they get the glitches worked out. As of this writing it is still not resolved.

Humana advertised going to an advantage plan. I checked on it and the agent said we would have same coverage as under Mutual of Omaha supp plan G. Jan 23 2019 my wife's eye treatment that was previously covered was no longer covered. The Humana advertisement and MOO ad said if we needed to go back to the previous plans we could do so. It is now Mar 4th and Mutual of Omaha has not reinstated either of us. We had to file for reinstatement and wait for approval. This included two checks for multiple months and letters from Humana showing dates of stoppage before MOO would process our application. I find these requirements penalties for believing a slick sales person but MOO should be helping us get reinstated so we are covered quickly. I am 71 and my wife is 70 and we cannot go to the hospital or see a doctor right now unless we foot the bill.

This fly by night dumb of a company sent me unsolicited mail about cancer insurance. I opened it and wrote on application what they can do with their application that was unsolicited. Looking at the reviews, I did the right thing!! I CANNOT STAND COMPANIES THAT SEND UNSOLICITED MAIL!!! This company blows!!

Had insurance that was good until Jan 31st 2018. Filed a claim on Jan 12th and was not paid. Having to pay for a cleaning out of my own pocket. Would never recommend this insurance to anyone. It is a shame companies like this exist.

I had bought a United World Life (a Mutual of Omaha Company) Medicare Supplement, attaching a check to the application. Mutual of Omaha used a fraudulent technique called "double presentment" to cash the check twice, causing a shocking hole in my checking account of over $500. Fortunately, my bank replaced the funds within a day and will be vigorously pursuing Mutual of Omaha to recover these funds. Mutual of Omaha tried to cover this up by sending me a check (which is sitting idle in a drawer) for these funds after they were caught perpetrating this hack, but I am leaving recovery to my bank. I would find it hard to believe that a company of this magnitude could handle a paper check this incompetently.

I applied for supplemental Medicare insurance in New Mexico and was denied because I changed medications about 2 months ago and had checked one box on the application form that does not require any surgeries or hospital time and is not a life threatening situation or will cost you lots of money. I feel your company has profiled me in a negative way without getting all the information. Am I just some kind of statistic for you?? The application was very vague and I received a call from a woman in your company about more "details" but I was not told this was my underwriter who was actually "interviewing" me and going to accept or deny my application.

We called to cancel coverage after checking with Blue Cross (that he has been with for years). They say a "manager" will call within a week. However, I asked for a name and address to send a cancellation letter. They say, "I'm sorry I'm not aware of any person or address for you to send a letter to." It has been 2.5 weeks, they instantly took out the money from the checking account; but cannot give me an address to send a formal letter. This is too scary that for 17 minutes on the phone this Kris person refused to give me an address to send a letter. She continued to say "I'm not aware of any address to send a letter to, or the person's name".

I have stayed with Mutual of Omaha since retirement in 2009. They just jumped my premium from $289 to $486 stating it is age related and or increased cost of covering claims. They have raised the premium steadily since 2009 but this, a 60% increase, was a surprise. I am healthy - no major illnesses or conditions - I take only 25 milligram of ** for blood pressure - have put in very few claims. So it is not health related. For sure I will change - they give you no choice - they obviously want to eliminate this age group. They have been a good company providing good service, but I was also paying a good premium and expected good service. I moved to Florida last year from the Midwest and the location may have something to do with it. Very disappointed because it is now up to me at the age of 73 to find a new carrier.

Rate increases 7 times in 3 years! It's supposed to be based on age but I would have had to age pretty quickly to account for these increases! I'm in great health. No chronic ailments or conditions. I haven't been in the hospital since 1953. I'm seriously looking for a different insurance company! Mutual of Omaha Supplemental Insurance price increases. May 15 2015 ACH MUTUAL OF OMAHA $137.16. Jun 15 2015 ACH MUTUAL OF OMAHA $143.70. Sep 15 2015 ACH MUTUAL OF OMAHA $150.88. Jun 15 2016 ACH MUTUAL OF OMAHA $156.61. Sep 15 2016 ACH MUTUAL OF OMAHA $169.14. Jun 15 2017 ACH MUTUAL OF OMAHA $176.55. Jun 15 2018 ACH MUTUAL OF OMAHA $191.86.

If I could give a negative rating, I would! Last summer I found myself hospitalized for a big blood clot in my right thigh (deep vein thrombosis), a big blood clot that sat across the top of my left and right lungs (pulmonary embolism), and smaller clots in my lungs. I filed a short-term disability claim with Mutual of Omaha through my employer and that process was nothing short of a nightmare. I had surgery in March and rather than being able to rest and recover, I was being asked to call my doctors for the claims representative and having to defend the seriousness of my medical situation.

When I signed up for supplemental Medicare 2 1/2 years ago Mutual of Omaha was recommended. My premium was $135.00 a month for plan F. A little over a year ago, I was diagnosed with mild COPD. Shortly after, I received a letter from Mutual of Omaha increasing my premium from $135.00 a month to $203.00 a month. Almost a 50% increase. I talked to an agent today as my husband is almost 65 and he recommended Mutual of Omaha, I told him my story. He was appalled as he'd never heard of that company doing something like that (average increase is 1 to 3 % annually). Unfortunately, because I can no longer pass healthcare question to switch polices because of the COPD, I'm stuck. Please be careful if you're looking at this company, you never know when your health might change.

My overall experience with this company would have to be the great customer service I get if I have a problem. I am completely satisfied with everything. They're a respectable company that cares about their clients.

I have been very satisfied with this company. I have used my plan several times and were notified by e-mail of the claims that were submitted. It was easy to sign up and set up my automatic payments. They have an easy to use website. I can log on and get any information I need and communicate with a representative. I received my ID card promptly and have not had any issues with claims. But it might help if I had a better explanation of claims information. The website does not show how the claims were paid and to whom.

Mutual of Omaha was a good company. I paid a small fee through my employer for this insurance. I needed monthly birth control pills and monthly doctor appointments and this program took care of everything. I like the low co-pays for doctor visits and no co-pays for most prescriptions. It was also accepted by my doctor. I couldn't afford regular insurance at the time so this program helped me a lot.