Mutual of Omaha Medicare Supplemental Insurance Reviews

My main complaint is that the rate goes up each month, as well as the deductible. This is a double whammy, and makes it hard for people on a fixed income. Otherwise I have no complaints against the company.

I had Humana which was horrible. They wouldn't pay for 1/2 of the services I had or needed. They also drove me crazy calling everyday. One problem after another. I switched to Mutual of Omaha and it's been wonderful.

Great 100 percent coverage including your deductible. But the cost is pricey. However even Emergency room or hospital visit won't cost you a penny. My Emergency room bill was $35,000 and I paid $0. I can't afford to pay for the 20 percent on that amount. It's worth the cost.

I researched many part B supplements and felt Mutual of Omaha was the best value for my needs. My agent is Jennifer and she explained all my options and $ for my premiums. She called to let me know my policy was increased $10.00 a month with same excellent coverage for 2020. I can call her anytime and she will get back to me and she know a ton about insurance and is very kind. My advice is be careful as I had at least 20 fake Medicare scammers call me trying to get my SSI number and had my address. Call Mutual of Omaha. They are a safe and trusted company for Supplemental Medicare insurance. IMHO.

I was lucky to have an awesome agent who answered all our questions. So far I cannot complain about anything. Mutual of Omaha has been around for a number of years, and a company you can trust. I think it is important, especially at this time in life, when we are aging and need medical care and can’t afford to pay out of pocket.

I have a few Mutual of Omaha insurance for different areas in my life, they all are great coverage for me and my family. The coverage is great so far. My family have nothing but good service through our insurance.

Premiums are one of the lowest I’ve researched. Coverage is great. Has covered all my surgeries. EOB’s are always sent in a timely manner. Cannot complain about the service they provide. Would refer to my friends.

I have had Mutual of Omaha Supplemental Insurance since I turned 65. I chose them because they acted like they really wanted my business. The service has been outstanding. I have never had an issue. On the rare times I have had to call to get a question answered, they were very professional and courteous. I am very pleased.

I have been a Medicare Supplement customer of Mutual of Omaha since 2010; My starting premium was $120.12/mo. The premiums have increased several times during each year because of "rising costs and age," and I now find at age 73, my latest premium increase has reached $292.97, not affordable anymore! My medical costs have been very modest.They obviously want to dump this age group! We took the bait of a low starting premium during the Medigap Open Enrollment Period and get trapped, unable to change insurers later without underwriting restrictions/penalties, etc. They have paid as per coverage, but who can afford it anymore!

I called Mutual of Omaha for information. I was not assertive and was walked through the application process. And my credit card was charged for the Part G Medigap. I will have to have a letter from my employer that I am currently insured. That letter along with a part B application will need to be sent or delivered to the social security office. I am unsure how long this will take. I call to cancel the Medigap insurance. The refund will be in the form of a check, ONCE the underwriters review my request for cancellation. I am glad I had this experience, I am choosing another Medicare G provider.

Major problem. Formulary changes every couple of months. Despite medications listed on the most current formulary on Mutual of Omaha Rx site as covered on the Mutual of Omaha Rx Plus Plan they are often rejected as NOT covered. The pharmacy is not told why the medication is not covered. This means that I have to then call Mutual of Omaha Rx which is a hassle. When calling I have to tell the rep what page number the medication is on, spell it for them only to have them tell me it's not covered when the formulary that it is listed on is only 20 days old. I then ask, "Is there a specific manufacturer that you cover." Mind you this is already a generic medication. Then after further investigation the rep says, "Oh it is covered but only a certain manufacturer."

I enrolled with Mutual of Omaha at age 65 in August 2018 for my supplemental insurance. This was my initial enrollment. I selected plan G. I was told by my broker/agent this was a good company. Things have gone well until June 2019. Then I received a letter from MOO stating my premium for the second year was going to increase by 18%. I called thinking this was a mistake. It was not a mistake. I was told by the customer rep that "well, you had $10,000 in claims this past year." I don't think my claims should have anything to do with my future premium. She also told me "well we are good, you know good ain't cheap and cheap ain't good." My broker/agent found me a new supplemental insurance supplier for about the same price as my first year insurance premium with MOO. The new company has a BETTER consumer rating than MOO. Luckily, I did not have any health issues and could answer the questions with ease. Goodbye MOO.

I signed up for Plan F when I turned 65 because of the lack of a deductible. However, I have paid nearly $1000 every year to save a $185 deductible in North Carolina. I tried to switch to a Plan G (which is exactly the same plan except for the deductible). I was denied the opportunity to switch because of my medical history even though I have been with your company since 2013. Plan F will no longer have new enrollees in 2020 - which will drive folks without major medical issues out of Plan F. That will then drive up rates for this plan, which is already overpriced. How is this fair? Both my husband and I are getting ready to switch to a different carrier since I have been approved for a Plan G. Thanks for everything, Mutual of Omaha.

I contracted a ride in accordance with the required lead time with MTM and on the day needing service even called to confirm my ride. My ride never showed, I called the number given and was told I was not on their manifest and I should call MTM. I called and was left on hold with no response. I placed 4 frantic calls because I was now past my scheduled surgery check in time, each time being put on hold with no help. Amber at MTM “graciously” offered to call my Surgeon to say I was late because my ride didn’t show? Not sure what that was supposed to accomplish because she still didn’t arrange a ride. I did finally get other transportation on my own. I never did get any help from MTM but later in the day I called for an explanation.

Updated on 05/03/2019: Most frustrating company in the world. I submitted a one-star review. They asked for my phone #, which I provided. Then they claimed the issue was "Resolved." Inaccurate and insulting.

Recently I had recently applied for a Mutual of Omaha Medicare supplement policy only for them to deny my application over a phone interview. I honestly told the reviewer I am generally in good health only suffering with low back arthritic pain and sciatica issues that was successfully maintained by medication and physical therapy. Myself along with millions of other people have some form of back pain that can be easily maintained although a letter followed up stating I have degenerative arthritis and it was the reason I was denied. Possibly because they knew my age and I did not appeal with them to have me as a client. I’m very disappointed with this companies findings having no real justification for their decision.

I, my doctor's office and a preferred pharmacy have spent countless hours on the phone trying to get prescriptions transferred and pre-authorization recognized by pharmacy. This has gone on for over 2 weeks and I have run out of a medication and the advance on the medication, in that time. Paid for a partial refill out of pocket. I tried to use their mail order pharmacy but it (Express Scripts) has policies that concern me. So I tried to get prescriptions moved to local pharmacy. Each agency said the problem was with the other one. Don't buy a new card the first year it comes out and don't buy this newly released policy until they get the glitches worked out. As of this writing it is still not resolved.

Humana advertised going to an advantage plan. I checked on it and the agent said we would have same coverage as under Mutual of Omaha supp plan G. Jan 23 2019 my wife's eye treatment that was previously covered was no longer covered. The Humana advertisement and MOO ad said if we needed to go back to the previous plans we could do so. It is now Mar 4th and Mutual of Omaha has not reinstated either of us. We had to file for reinstatement and wait for approval. This included two checks for multiple months and letters from Humana showing dates of stoppage before MOO would process our application. I find these requirements penalties for believing a slick sales person but MOO should be helping us get reinstated so we are covered quickly. I am 71 and my wife is 70 and we cannot go to the hospital or see a doctor right now unless we foot the bill.

This fly by night dumb of a company sent me unsolicited mail about cancer insurance. I opened it and wrote on application what they can do with their application that was unsolicited. Looking at the reviews, I did the right thing!! I CANNOT STAND COMPANIES THAT SEND UNSOLICITED MAIL!!! This company blows!!

Had insurance that was good until Jan 31st 2018. Filed a claim on Jan 12th and was not paid. Having to pay for a cleaning out of my own pocket. Would never recommend this insurance to anyone. It is a shame companies like this exist.

I had bought a United World Life (a Mutual of Omaha Company) Medicare Supplement, attaching a check to the application. Mutual of Omaha used a fraudulent technique called "double presentment" to cash the check twice, causing a shocking hole in my checking account of over $500. Fortunately, my bank replaced the funds within a day and will be vigorously pursuing Mutual of Omaha to recover these funds. Mutual of Omaha tried to cover this up by sending me a check (which is sitting idle in a drawer) for these funds after they were caught perpetrating this hack, but I am leaving recovery to my bank. I would find it hard to believe that a company of this magnitude could handle a paper check this incompetently.

I applied for supplemental Medicare insurance in New Mexico and was denied because I changed medications about 2 months ago and had checked one box on the application form that does not require any surgeries or hospital time and is not a life threatening situation or will cost you lots of money. I feel your company has profiled me in a negative way without getting all the information. Am I just some kind of statistic for you?? The application was very vague and I received a call from a woman in your company about more "details" but I was not told this was my underwriter who was actually "interviewing" me and going to accept or deny my application.

We called to cancel coverage after checking with Blue Cross (that he has been with for years). They say a "manager" will call within a week. However, I asked for a name and address to send a cancellation letter. They say, "I'm sorry I'm not aware of any person or address for you to send a letter to." It has been 2.5 weeks, they instantly took out the money from the checking account; but cannot give me an address to send a formal letter. This is too scary that for 17 minutes on the phone this Kris person refused to give me an address to send a letter. She continued to say "I'm not aware of any address to send a letter to, or the person's name".

I have stayed with Mutual of Omaha since retirement in 2009. They just jumped my premium from $289 to $486 stating it is age related and or increased cost of covering claims. They have raised the premium steadily since 2009 but this, a 60% increase, was a surprise. I am healthy - no major illnesses or conditions - I take only 25 milligram of ** for blood pressure - have put in very few claims. So it is not health related. For sure I will change - they give you no choice - they obviously want to eliminate this age group. They have been a good company providing good service, but I was also paying a good premium and expected good service. I moved to Florida last year from the Midwest and the location may have something to do with it. Very disappointed because it is now up to me at the age of 73 to find a new carrier.

Rate increases 7 times in 3 years! It's supposed to be based on age but I would have had to age pretty quickly to account for these increases! I'm in great health. No chronic ailments or conditions. I haven't been in the hospital since 1953. I'm seriously looking for a different insurance company! Mutual of Omaha Supplemental Insurance price increases. May 15 2015 ACH MUTUAL OF OMAHA $137.16. Jun 15 2015 ACH MUTUAL OF OMAHA $143.70. Sep 15 2015 ACH MUTUAL OF OMAHA $150.88. Jun 15 2016 ACH MUTUAL OF OMAHA $156.61. Sep 15 2016 ACH MUTUAL OF OMAHA $169.14. Jun 15 2017 ACH MUTUAL OF OMAHA $176.55. Jun 15 2018 ACH MUTUAL OF OMAHA $191.86.

If I could give a negative rating, I would! Last summer I found myself hospitalized for a big blood clot in my right thigh (deep vein thrombosis), a big blood clot that sat across the top of my left and right lungs (pulmonary embolism), and smaller clots in my lungs. I filed a short-term disability claim with Mutual of Omaha through my employer and that process was nothing short of a nightmare. I had surgery in March and rather than being able to rest and recover, I was being asked to call my doctors for the claims representative and having to defend the seriousness of my medical situation.

When I signed up for supplemental Medicare 2 1/2 years ago Mutual of Omaha was recommended. My premium was $135.00 a month for plan F. A little over a year ago, I was diagnosed with mild COPD. Shortly after, I received a letter from Mutual of Omaha increasing my premium from $135.00 a month to $203.00 a month. Almost a 50% increase. I talked to an agent today as my husband is almost 65 and he recommended Mutual of Omaha, I told him my story. He was appalled as he'd never heard of that company doing something like that (average increase is 1 to 3 % annually). Unfortunately, because I can no longer pass healthcare question to switch polices because of the COPD, I'm stuck. Please be careful if you're looking at this company, you never know when your health might change.

My overall experience with this company would have to be the great customer service I get if I have a problem. I am completely satisfied with everything. They're a respectable company that cares about their clients.

I have been very satisfied with this company. I have used my plan several times and were notified by e-mail of the claims that were submitted. It was easy to sign up and set up my automatic payments. They have an easy to use website. I can log on and get any information I need and communicate with a representative. I received my ID card promptly and have not had any issues with claims. But it might help if I had a better explanation of claims information. The website does not show how the claims were paid and to whom.

Mutual of Omaha was a good company. I paid a small fee through my employer for this insurance. I needed monthly birth control pills and monthly doctor appointments and this program took care of everything. I like the low co-pays for doctor visits and no co-pays for most prescriptions. It was also accepted by my doctor. I couldn't afford regular insurance at the time so this program helped me a lot.

Has been there when and if I ever needed them. Provides good benefits and the premiums are competitive. Been around for a long time. Great customer service. They provide you the insurance that other companies do not, help you when your insurance don't cover it or not enough. Cover you when you get hurt and can't work. They cover everything I need them to. However, the premiums have gone up over the past few years and looks like they will go up again.

My overall experience with Mutual of Omaha has been average or what I would expect from any insurance company. They provide the information required and does make dealing with providers easy and far more pleasant. The company provides a follow up on all payments made including what is paid by Medicare. It also shows what is disallowed and what I would owe if any. It also list the providers and dates of service. However, there is neutral lack of personal contact at any level and I have actually never spoken to a live individual since inception. Nevertheless, it is always helpful especially at end of year tax planning.

Expense worth peace of mind. They pay Medicare deductible and the remaining 20% of what Medicare allows. When I've had concerns about something not being covered, or have not received my summary, they are helpful. They are easy to work with. Medical providers bill Medicare directly and also bill Mutual of Omaha, so rarely do I have to do anything other than wait to see what got covered. All of my doctors like working with them because they pay quickly (once Medicare has done its thing). However, it's expensive; only covers what Medicare allows, nothing else (some companies cover travel expenses, etc.).

Great company, no bad experiences thus far. They have been helping me via email and phone calls, and getting all of my questions answered as soon as possible. Great customer service and it's affordable. This makes my life easier, and I need to worry less about insurance and saving costs. However, there are no yearly discounts for a family plan. I need to cover my family at an affordable cost, so I can live a good life.

The telephone operators were friendly and genuinely seemed to take your side. Also, the phone access was twenty-four hours a day and was an easy to use and navigate call system. Furthermore, the billing department was generally easy to communicate with. However, the experience was horrible. You had to fight tooth and nail for every single item to comprehensively covered. The actual coverage itself was a bonafide joke. Certain medications and procedures were covered were less expensive yet more time-consuming procedures were not. It was as if they were at times just flipping a coin to decide what would be covered and what would not be covered. Also, the supervisors seemed to be unavailable when it came down to a decision needing to be made. It was a difficult process and an exercise in futility.

Mutual of Omaha has covered everything that Medicare did not. Last year I had Mutual of Omaha plan F which costs more than $200 more per year but this year I have Plan G and I have not met the deductible yet. I now have plan G and have only paid $54 so far this year. The monthly premium is much less than plan F that I had last year. I am healthier than most people my age and have tried to make a few more healthier choices to even improve my health. I only have one prescription filled on an annual basis and it is a result of taking the medication called **. The insurance product is working for me and I will have it later when I may have more medical issues than I have at this time. We never know when we might need insurance so I'd rather be protected.

They are there for me when I need them and customer service is always friendly and fast when I call and need anything. I always get the medicine I need when I need it and seeing my doctor no difficulties at all. Overall great insurance.

It's a great company that I trust bringing me the good quality of healthcare, and also has a wide range of providers. Gives me peace of mind when it comes to healthcare, and knows what I care, I need, and when I need it. I like how they take care of my needs with no out of pocket cost. Healthcare providers are great and I like how you can select your own doctors without any hassle.

I have 30 years experience with Mutual of Omaha and I trust them. They are very affordable and easy to contact. They are tied to my union and they offer many other insurance options and easy to file a complaint and claim. It is great the way it is. Perfect. I also have insurance for my children through them and coverage for myself.

I'm really happy to be a part of Mutual of Omaha. I like that they help me with all my needs and I think they're doing really good job. They answer any concerns or questions that I have and they have great people that helps give me the information. But I would change having to go to doctor to get a medicine prescription from my doctor. Nevertheless, the overall experience is good and everything is going really well.

Just wanted to say I have been a client of this companies since 2009 about... I have and will continue to recommend them to all retiring people... They have been there for me in every way... I have had a lot of medical bill and have not had to put out one red cent. They are a fantastic company. Their rates are a bit high but under the circumstances and my health it is still a bargain. You are better to have a plan to cover the extra expense than to not have one. Things in the medical field are not cheap and are not getting any better. Pay the price. Or file bankruptcy. This is no joke. My medicals bills have gone well over $300,000.00. And I have peace of mind knowing it wasn't my part to pay. Thank you Mutual of Omaha.

I started Plan F Medicare Supplement in early 2011 at $125 per month. I just canceled as of July 1, 2017 at $295.77 per month. Blue Cross which is really expensive was $234.00 per month. Avoid Mutual of Omaha. The price increases are unbearable once you start with them. NOT RECOMMENDED!

Mutual of Omaha mails out cancer protection insurance plan and hospitalization plans. When and if something were to occur with your health as it did with mine... Mutual Omaha was dishonest about their cancer policies. When I first took out my policy I was not diagnosed with cancer at the time. But unfortunately when I had my routine mammogram I was positive with breast cancer. They told me that I 'knew' I had breast cancer... Who wants any kind of cancer? I TOOK OUT THE POLICY FOR PROTECTION JUST IN CASE. And they denied me my claim. I will never ever use this company again and I don't recommend anybody use this company for anything. Research elsewhere.

My mother had a accidental death policy through Mutual of Omaha. She died on the 28th February. I diligently called them to let them know she had passed. I was told that any money taken out after her death would be returned. It was by check to her that I couldn’t cash. Upon calling them they refused to help in any way other than saying I had to go get a legal document then faxed to them from the city of LA.

Being policy holders for Omaha's Supplemental plan my wife and I received letters telling us to call an 800 number to opt out of their information sharing program. Wanted to stop their frequent solicitation for life insurance, etc. On Nov 17, I called and gave them my policy number and their associate changed mine. Asked to change my wife's. The woman wanted a power of attorney sent to them because it was a policy change if my wife couldn't talk to her. My wife is in her 90's and has dementia. I told her she wouldn't understand her. If it was a policy change, there should be an endorsement sent out to us which I doubt will happen or that it is really a part of the policy. She was just being a mean and obstinate - give some elderly a hard time over an inconsequential matter. Typical big insurance harassment.

My wife and I enrolled with Mutual of Omaha Supplemental Plan F when we retired and recommended the same to family and friends. We maintained the policies for 6 years, through the annual price increases, until this year. We felt the increases were too much, too often so we decided to try another company and different plan...big mistake. Through the years with Mutual of Omaha, we didn't pay anything above the premium and we incurred some pretty steep medical expenses. Not one charge was disputed or, as far as I know, payment delayed. I plan to apply for reinstatement with Mutual of Omaha during the Open Enrollment period at the end of this year. Think about the future when considering insurance plans.

I purchased a supplemental cancer policy through Mutual of Omaha in 2012. In early 2014 I was diagnosed with cancer. The policy agreed to cover radiation, chemotherapy AND ANY ILLNESS RESULTING FROM TREATMENT of the cancer. They ended up paying some on the radiation treatment but NOTHING for the chemotherapy I received. Also, I could not get the hospital (Renown in Reno, NV) to send me an itemized bill saying Mutual of Omaha would need to contact them directly. I did send them what bills I had from the chemo and they clearly stated that they were for chemo. However, Mutual of Omaha flat out refused to pay anything and never contacted me OR the hospital for additional information. Additionally, I was hospitalized after treatment with sepsis and UTI as a DIRECT result of the treatment. Mutual of Omaha refused to pay.

I have been a customer for quite a while. I pay 116.50 per month. I think the policy is **. I have yet to receive a copy of the policy. Any assistance will be appreciated.

Was with them for 8 years, never missed a payment. Had to change a bank account number (because of family issues) where their Premiums were paid out of. A check was sent back to Mutual of Omaha because of this. That being my fault which I followed up on. I was told that they would consider reinstatement after doing exactly what they had asked. What a waste of time. I did all that they wanted and then they dug into my health records. If this ever happens to you, you might just as well consider your insurance cancelled. Because we have 2 residence our mail is forwarded and when the notice came it was a little late which took me out of the grace period. However, it was not until the second letter that they had referred to this.

In trying to check on benefits for one of my clients today, I went through the worst customer service experience with an insurance company I have had to date. When I called the number on the insurance card I was directed to check their website for benefits and eligibility, which I did. However, the website failed to explain if this person had hearing aid benefits or not, so I tried calling their customer service number again. At that point, after going through more automated menus than I can count, I was simply read what the website had already told me but still was not the information I needed.

I have had Mutual of Omaha Supplemental Insurance since September of 2011. In 3 1/2 years, my premiums have increased 6 times: $85.82 for 13 months, $92.69 for 3 months, $105.66 for 8 months, $109.79 for 4 months, $122.96 for 8 months, $127.78 for 6 months and now $139.29. This is a 62% increase over 3 1/2 years. Why? I thought insurance premiums were supposed to be going down.

Posted 2/9/15................ After signing up with Mutual of Omaha via a local agent I already knew and I'm now looking at this month's bank statement that shows, from 1/13/15 to 2/2/15 MOH drew THREE direct debit payments of $108.34 from my account!! Let's see - that's over $324 they stole from me in under 18 days!!! I'm going to see my agent tomorrow morning and demand that he straighten this out in 24 hours or I'm going to the police and file a criminal complaint for fraud and a small claims suit for $8,000 for the same thing.

I have a short term disability policy through my job with MOO. I had total knee replacement surgery on January 13, 2015. Although my claim began December 8, 2014, I didn't receive my first payment until January 5, 2015, and that was only after they had to send it by UPS because they claimed they sent two checks that I haven't received to this day and I'm still waiting on two checks they claim they mailed on the 14th of January. And today is the 27th and I still haven't received them.

In 2007 my wife had Cancer and fought a battle with it for around three [3] to four [4] years and was eventually told by her Cancer Doctor that she was in remission and every test showed she was clear. She began to heal, became active and was finally going out to the stores. She had recovered most of her strength when one morning she got up and told me she wanted to go visiting. She went to the get her coffee and I followed shortly but she called and said she had fallen. When I got to her, she was having trouble breathing so I called her son and an ambulance. She was on the floor and told me she had tripped on her dogs rag doll, fell hitting her head on a 3 tier coffee table and chest on wooden chair arm. Then she quit breathing and I told the 911 operator. The ambulance arrived but they could get no response so they took her to the ER where she was pronounced DOA. Later I filed a claim as the death certificate said "Her injuries due to Fall" with a off note at the bottom that she had had Cancer.

They are Incredibly slow processing payments. Then told me I owed for 3mths coverage. And it's stupid to be able to pay with credit card on the phone. But not online.

I took out Mutual Of Omaha LTD plan, they told me that my payment was 159 a month in writing. I was charged 167.00. I had a disability claim and they denied my claim stating it was a pre-existing condition. I didn't fight it as I had too much going on, and the premiums were too much as I was disabled. They rescinded the policy and gave me six months of my premiums back, however then reported me for Fraud to the State of Banking and Insurance where I could be fined. They had access to all my medical records prior to my approval. Do not sign up with them at all. It took them six months to deny my claim and then they report you. Bad company all around.

We have been customers, both my husband and I, since 2009. It has been recently that I have had problems with them posting our payments. I have had to write to the company 2 times. I have a local associate, LuAnne, who stated she was helping me but was not; I received a letter stating that they were very sorry that they misposted our payments and through all of this, LuAnne stated that I did not owe until May. Then I got another letter stating that I have to get checks from all the way back from 2010 to prove my payments that they misposted. So all of that money that I have been paying for life insurance benefits for my husband and I are gone because I do not have the money to get all of those posted checks. I plan on writing to the State Attorney General for help. I feel they ripped us off due to their accounting.

I had a policy for supplemental hospital coverage for almost fifty years. When I turned 65, they increased my premium rates by 400%. I could not afford this kind of increase and made a complaint. Their answer was they did it because they can. They stated they do this to everyone who turns 65 and that it is not age discrimination. Of course it is. They bank of the fact that most seniors cannot bare the load of a 400% increase and will let the policy lapse; thereby freeing them from any responsibility to maintain coverage during the years when a customer will need it most. Shame on them.

I attempted to get a long-term disability due to my failing health. My doctor agreed that I could no longer work due to my deteriorating health but Mutual of Omaha denied my claim. They are the worst insurance company. Please do not pay them your hard earned money. This company is a scam.

I was on medical leave from work from 6/5 to 8/1. One of our benefits through my employer is short term disability through these people (Mutual of Omaha). I understand the 15-day wait period. I got paid from 6/15 through 6/29. I've seen my doctor on Monday, June 4th and then again on Thursday, June 21st. The next date my doctor scheduled my re-evaluation was for July 18th or 19th, I believe. Well the intelligent people of MOO sent a request for more information to my doctor on July 2nd and he sent them back something that stated he was not seeing me until July 18/19 for re-evaluation. Apparently, this was not good enough for them. They again resent my doctor something not until July 18th. Mind you, I am not getting paid this entire time. Mind you, I have rent to pay, a phone, car insurance, gas, etc. So they are re-evaluating information and should know by July 31st (even though I am going back August 1st).

Rates for Medicare Supplemental Insurance: Mutual of Omaha has raised our rates twice a year on our Medicare Supplemental Insurance. Old people on a fixed income can't afford rate increases twice a year.

I am Frank's POA and we received his bill. I made an error because I had Bell’s palsy and I could not see out of one eye and I missed the 30 day pay period. My husband had lung cancer, heart attack and brain tumor. I was worn out. I too was supposed to have knee surgery but the doctor said my body was depleted. I have had lots of pain in my legs and I overlooked this bill. I asked if they would please reinstate Frank but I received a letter saying no. Frank has paid into this since 1999, and has never missed a payment. The letter said because of claims, they would not reinstate him. It is okay for the company to take your money but if you have an honest problem they won't help, shame on this company. He now has no insurance.

I got hail damage in my home. The insurance only paid part of the damage and I was mad how the insurance just underestimated the damage. My husband was approached at work by ARAC Experts contractors claiming they can help us get the insurance to cover the damages if we agreed to let them do the work. I was at work and my husband met them. They gave him the contract. Since I am the insured, he wasn't on the policy. They asked him if he could sign my name, so he did. They met with the insurance adjuster and got it approved; not all the damage, but more than the initial settlement. When I got the check, they asked for a copy of what was paid for and my bank information, which made me wonder why they needed my bank info. I took a second look at the contract and found out the contract was really against what I would consider normal business practice. No estimate on what they will charge the total, only said insurance proceeds.

My mother at 89 years of age had emphysema and was on low dose of oxygen at 2 liters. That year, she fell and broke 4 ribs. While at the hospital, she acquired hospital related pneumonia, which was documented as such in her medical records. She died from complications of pneumonia a week after being discharged from the hospital and being sent to rehab. She paid on an accidental death policy for 25 years of which my brother was the beneficiary. Mutual of Omaha refused to pay on the policy even though her treating doctor for the last 3 months of her life wrote that she was in no danger of dying from emphysema but died from complications of pneumonia, which was contracted from breaking her ribs in an accidental fall.

My sister and her husband are disabled. Their youngest son (24 years old) had been handling their financial affairs through his checking account. When he passed away unexpectedly, I agreed to help their daughter straighten out their finances. I tried to get Mutual of Omaha to send the bills for my sister's Medicare supplemental insurance to her daughter.

I work a physical job on a wood yard for a paper mill (shoveling, raking, heavy equipment and et cetera). I missed work back in December, 2010. I went out for six months; I was treated by orthopedic doctors for wear and tear to shoulder and lumbar and cervical regions of the spine. Tests show degenerative disc disease, spinal stenosis, and other problems. I had difficulty getting coverage, but with patience, finally received benefits. Short term benefits ran out in early June, and should have continued with trying to get long term benefits. After talking with doctors and my employer, I decided to retire since I just recently turned 62. The last six months that I worked, some of my co-workers saw that I was struggling. They were afraid I would get injured (worse on the job).

I received the first bill for two new policies. The dollar amounts were wrong. I have been going round and round for about 2 weeks with this. I paid $1.00 for 3 months as advertised on 3/3/2011. The dollars do not matter. What does matter is they are not listening or letting me talk to anyone who knows and has common sense. Here's an example. One policy says for 1st year $123.40 is due 6/3/2011. I got billed $163.20. In 2 pages of the policy, it definitely says first year $123.40 then 84 years @ $163.20 yearly. I asked them to explain to me why it says that in 2 pages of the policy. No one can answer that.

I signed up for a Medicare Supplement policy through a 3rd party provider in November. The policy was to go in effect on January 1, 2011. I paid the first month premium in advance. Once I got the actual policy, 4 weeks after signing up I realized that the policy was too restrictive and sent it back to Mutual of Omaha with a note explaining that I did not want this policy and to refund me my deposit. I called them today, 3 weeks after returning the policy to them because I have not yet received my refund. I was told that it would take between 45- 60 days to get my refund.

To this date there has not been one check received. I have called them continuously to be told that it is still pending. I assisted in getting the info needed to help expedite the process. They would ask for one, get the needed document and complain they needed another document. This continues to go on. The claim is still not paid and still going into 3months.

The company increased my supplemental policy this year from $l24 monthly to $156 monthly. I am on a fixed income, but I need a supplement to my medicare. This monthly increase is over $30! I will now have to find a plan that pays well but is cheaper. No company should be allowed to increase a policy for 16% monthly.

In October of 2008, my doctor recommended long term IV treatment for Chronic Lyme Disease. This involved a PICC line to inject myself daily and nursing visits weekly. I went out on disability for treatment. Not only have I not received a dime from Mutual of Omaha on my disability policy, they continued to tell me they need more information. They continue to tell my lawyer they need more information, they've repeatedly lost data, do not investigate claims and do not return phone calls. This ,in my opinion, is very bad faith!

I became very ill 14 months ago. I was sent to all the wrong doctors. Finally, I was diagnosed with Lyme Disease and Babesia. I'm under treatment with slow progress. I have three MDs saying this is Lyme disease with immune response, IG blood work is abnormal, and that IVIG replacement therapy is recommended. I filed LTD with Mutual of Omaha on January 8, 2009. I'm still awaiting answer, but I am told by Frank ** that it will probably be a denial. I have no income all year, losing house, and I cannot pay my medical expenses.

I have long and short term disability insurance. In July of 2008, my hip collapsed, causing me to have an immediate surgery. With this surgery several things had gone wrong - two hip dislocations and two additional surgeries and two very serious blood clots. Full intentions were to go back to work within six weeks of the surgery. The company that I work for was sold last year to another company. When the new company came in, insurance providers were changed. I previously had short term disability with AFLAC, but this was not a policy that the new company offered. If we wanted disability insurance we had to go with Mutual of Omaha.

They sent letters apologizing for their decision noting that they were aware that the clients would not get other coverage due to their health status. However at the time of cancellation they were STILL writing another individual health policy, My research of the HIPPA Section 2742 pgs. 48-49, Subsection (C) REQUIREMENTS FOR UNIFORM TERMINATION OF COVERAGE section B (the insurer offers to each individual)on reveal that by law they would have had to offer this policy to its insured. THEY DID NOT.

I am a self employed carpenter,and have had a health and accident policy with Mutual of Omaha for many years. After marrying, my wife and I decide to combine our policies in July. of 2000. At that time we bought and continue to pay for a policy that was supposed to provide us with equal coverage.