MetLife Disability Insurance

MetLife Disability Insurance

 4.0/5 (588 ratings)
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About MetLife Disability Insurance

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MetLife provides home, auto and health insurance to clients in the United States.

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MetLife Disability Insurance Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Sept. 12, 2022

I contacted MetLife on June 7, 2022 to advise of an upcoming surgery on July 12th, all was set up - but when it came time utilize the claim after surgery - I have had nothing but miscommunication, no communication, lack of follow thru, I have called every day for assistance and get different answers each time I call. My rep is never available, she requests info and then never logs as received, she does not call me back. I have finally contacted them again and asked for a supervisor. The payout was over a month, then when I went part time, and now back to work, just getting the part time benefits has been ridiculous! They told me that I am missing a letter from doc, which they have and that they were missing info from my employer which she never got a call to request.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 22, 2022

After being involved in an accident almost four months ago, I was told by my super company that I could put in a claim with MetLife (their insurer) after 30 days from date of accident. I submitted my claim form along with relevant documents and after multiple phone calls and emails, I still haven’t received anything nor are my emails being responded to anymore.

5 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: June 9, 2022

    I wish there was an option to leave zero stars- dealing with Metlife has quite literally been one of the worst experiences in my life. I have NEVER seen an established company function so poorly. It BLOWS MY MIND that they're out here doing this to people & getting away with it! It is abundantly clear that their business plan is to make the claims process as slow & convoluted as possible to almost break you into giving up.

    They're constantly asking for more documentation- we have our drs saying they have sent everything they possibly can, metlife says it's not enough. When you try to get them to specify exactly what information they still need they don't. Calls/emails to your "case manager" are often ignored and if they do decide to grace you with a reply it's usually with an attitude.

    Metlife has had many details mixed up, regardless of how many times we correct them. For instance they have my husband's boss listed as his primary care provider, even though we have obviously told them repeatedly that isn't correct. They hassled my husband about stopping going to physical therapy but the reason he stopped going was because he was starting to have severe tremors and both his pcp & physical therapist told him to stop. We provide proof of that, they still act like stopping is questionable.

    & dear lord, trying to get paid from this company is practically an act of congress. My husband's STD ended on 5/10. We obviously began the process of filing for LTD before then to make sure we weren't in between pay. How naive of us! It is currently 6/8 & we have received no pay. We haven't even been able to get the claim approved! We have done every single thing they've asked for and provided every single thing they've asked for.

    Honestly it's just a nightmare and it's hard to believe this is real life sometimes. Unfortunately we have no other option right now but to keep trying. I would strongly recommend avoiding this company if at all possible. They are not here to help & they certainly don't give a single sh*t about you. It is heartbreaking to me that they take what is already such a scary, uncertain, stressful time in your life and find every way possible to make it even worse. Terrible company, terrible service, I can't wait for the day I don't have to deal with them anymore.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 24, 2022

    This company is a complete scam. I have contacted a lawyer because they are giving my dad the complete run around and continuing to tell him that he owes them money. They should be shut completely down. No one that I have spoke to there has any idea what they are doing. I have called 2 times today just to speak to my dad's supposed new case worker and no one has called me back. Do not use this company at all. They are complete con artists.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 19, 2022

    I was off work 4 months and had to use my short term disability. They closed my case 4 days before I returned to work and continue to give me the runaround, they also made errors on my case and my case manager doesn't call me back. I hope I never have to use this company again.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 10, 2022

    My experience dealing with Alysa ** Claims Specialist ** was terrible. She contacted me 2 years after my son drowned and informed me I was the beneficiary to 3 checks totaling $1,000 that my late son had not cashed. I gave her the proper info to get the checks out and told her they would help since my wife is dying from cancer.

    After waiting 2 months I was contacted that they had to stop payment on the original checks that were issued 2 years earlier to my son. Finally after 6 months I received a check, but it was only for $336 dollars. I deposited it 5 days ago and contacted Alyssa ** about the mistake and how I had only gottten 1/3 of the dollar amount owed to me!

    Then my bank contacted me and said Metlife stopped payment. Probably because I told Alysa ** the world needs to know how unprofessional she is and how Metlife wants your business until it is time for them to do their job and pay the people who banked on the security of a insurance policy for hard times! There are plenty of out of work hardworking Americans more qualified than Alysa ** and the others I dealt with over six months only to receive a check for $336 Which BOUNCED!! I am not surprised and anyone expecting a payout on a policy I'm sorry, but your money would have been better spent on Lottery tickets.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 30, 2022

    This is in regards to MetLife FMLA. When you call the number listed on their website it is disconnected! Really??? How are people supposed to call you in time of need? A business of this size...and you can't speak to them in person? F- HORRIBLE COMPANY!

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 27, 2022

    I’ve had continuous short term disability insurance for 19 years. As a single mom, I never wanted to get caught in a financial jam due to a short term disability. The first time I file and boy, what a hassle. I filed my first ever claim March 2 and was told it would take up to 10 days. It’s been over 20. My employer recently switched to MetLife from another well known company. I have a suspicion that other company is more efficient.

    The first time I needed to use short term disability insurance and all I’ve gotten was the runaround from MetLife. Unnecessary delays from their careless omissions or failure to communicate.. They contacted my doctor wanting more information, but they delayed the process by listing the wrong dates and procedure. It’s just been one thing after another. I’ve spent so much time orchestrating the thing, MetLife is exhausting when customers need their excellent execution in a timely manner,. The recommendation is for employers to choose another company with a higher standard of service and care. The response time is despicable.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 11, 2022

    By far the worst experience ever! I have gone without pay from them going on 1 month and have a newborn child I’ve been trying to provide for and it’s getting really hard. No sympathy just the payments have been mailed out! Very uneducated employees that provide different answers/information. When I first filed my claim natural birth is 6 weeks and somehow I only am getting 4 weeks. The guy handling my claim provides false information and his Manager refuses to call back with 4 voicemails I’ve left her. Again, by far the worst experience with these people and pray I never have to deal with them again. By time my issues are resolved I’ll have returned back to work and all of this stress/postpartum depression will have been for nothing.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 7, 2022

    I tested positive for covid and was told by employer to submit a claim to MetLife for short term disability. I did and for 3 weeks straight I called them to find out if they had reached a decision. Most of the time they would ask "just one more question". I submitted test results and the doctor’s notes. Another co worker also tested positive and was approved the same week. So after a month I was told that I was denied. Another co worker told me that she was out of work for surgery for 8 weeks and got a check to 10th week for the 1st time!!! What do they do at MetLife? It sure isn’t their job! MetLife is a big waste of money and time!

    10 people found this review helpful
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    MetLife author review by Matthew Brodsky

    MetLife is a well-known insurance company that has become famous for its commercials using characters from the "Peanuts" comic strip. It offers a variety of insurances, including disability insurance.

    • Offers real life stories on its website: Users can watch videos featuring people who became disabled so that they can learn more about disability insurance.

    • FAQ and tips online: MetLife offers a FAQ section and tips for dealing with disability insurance on its website.

    • Offers individual supplements: Consumers can purchase the exact insurance they need rather than depending on an employer-offered insurance plan.

    • Offers both short- and long-term insurance: People who are disabled for a long period of time don't have to worry about their benefits running out.

    • Online calculator helps people figure out their insurance needs: MetLife's online calculator predicts how much insurance people will need if they become disabled for various periods of time.

    by Matthew Brodsky Insurance Advisor

    Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

    MetLife Disability Insurance Company Information

    Company Name:
    Year Founded:
    1095 Avenue of the Americas
    New York
    Postal Code:
    United States