MetLife Disability Insurance

MetLife Disability Insurance

 3.6/5 (1764 reviews)

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating3.6 out of 5
See all 1,764 reviews

About MetLife Disability Insurance

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

MetLife provides home, auto and health insurance to clients in the United States.

MetLife Disability Insurance Reviews

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about MetLife?
  • 4,246,216 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 4, 2023

I fell ill due to a heart attack and stroke. In the 30 plus days of trying to deal with MetLife I have yet to get a single payment. Seems that only a supervisor can update a customer address, but they never use it either. As stated 30+ days and no money, Supervisor Nicole decided this past week to put a stop payment on the 2 outstanding checks that were sent out. Nicole did this without any customer interaction AND she never had the guts to tell me she did this, no voice mail. I missed a phone call by 6 minutes to now have NO MONEY STILL, thanks Nicole. I was also told that I would have ALL the missing money OVER NIGHTED to me, but of course that won't nor did it happen

Be the first one to find this review helpful
Verified Reviewer
Original review: May 24, 2023

Through my employer DHL we are all given METLIFE for STD (short term disability). Unfortunately I needed hip surgery a few months after being employed. In short, my experience with METLIFE STD was horrible! They lie, deny, postpone, delay and aggravate an already stressful situation. No one there does their job unless it is good for their bottom line. If you complain they put you on a black list. To work there you must have no morals or code of ethics. It's sad that a big insurance gets away with treating clients like pheasants when on the hook to pay out. Horrible experience. My employer had to get involved on many occasions. They should drop this carrier but they won't.

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Disability Insurance delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Verified Reviewer
    Original review: May 8, 2023

    This has been the worst experience I have EVER had with any company in my entire life. It must be a scam, joke, fraud. There is no way possible it can be real. While recovering from surgery and dealing with cancer, these people made my life so difficult and like I said, it is so bad that it has to be a joke. We need to get together and do a class action lawsuit because clearly everyone else had a similar experience.

    4 people found this review helpful
    Verified Reviewer
    Original review: Feb. 17, 2023

    Filing a disability claim with company has been one of the WORST experiences of my life! No one is on the same page. You continually get different answers. Can't ever get in contact with my claims specialist! This has been more hassle than it's even worth. It has literally made me physically ill, loss of sleep, loss of appetite, stress and anxiety through the roof! It's disgusting how little this company cares for the people who they are supposed to be serving! I would NEVER recommend anyone use this company for any of their services because they are just awful!

    9 people found this review helpful
    Verified Reviewer
    Original review: Jan. 17, 2023

    Where to start - the "case manager" Janet R. was anything but a case manager. Calls were never returned and communication with my medical offices was non-existent. I called the main hotline once and was told they needed to "interview" me. I gave them the answers to their questions. After not hearing back for days, I called back. Yes, you guessed it - they told me they needed to "interview" me even though I had already done it. I told them I had done it and to WRITE IT DOWN this time.

    A few days later, I get a voicemail from my joke of a case manager - she "needed to interview me." At that point, I lost it. I called her back and left her a voicemail (she NEVER answered the phone) and explained to her very clearly that I was tired of getting the runaround and to get their stuff together. Bottom line is this - if you're forced to deal with these clowns, be assertive, get everything in writing, and call multiple times per day. If you can, record your calls. Also make sure you follow up with your medical office to ensure Metlife does what they claim they're doing because this was often not the case when I called my doctor.

    9 people found this review helpful
    Verified Reviewer
    Original review: Jan. 16, 2023

    I recently claimed my short term disability leave with MetLife, when I tried to tell them the new year cycle cover I paid for 100% payment coverage they hung up on me, I called about ten times. Every time the call will go through but the person is keep hanging up my call. It is really frustrated because I am a cancer patient and I need my money to take care of my family. I want justice on these matters. They don’t have any rights to take people's money.

    6 people found this review helpful
    Verified Reviewer
    Original review: Dec. 2, 2022

    I purchased Critical Illness Insurance though my employer several years ago, I have been diagnosed with a qualifying illness and filed a claim two months ago yet still no answer. The bills are pouring in, Ultra sounds, MRI, Biopsy, specialists, scans and tests. I have submitted the same information three times on different paper forms and when I call to find out what the heck is happening with my claim I get a different answer each time but with a common theme of "wait a few more days and if you don't get anything in the mail just call back".

    I never thought I would need it but decided I should buy this insurance just in case, What a waste, I should have never purchased and paid for this scam insurance. I now fully expect that they will try and short change me if they ever get around to addressing my claim. Shame, Shame on Met life. My wife is terrified for my health and now the family financial well being is in jeopardy when we thought we were at least somewhat protected. I have a meeting scheduled with the HR director at my company and plan to share the details of my ridiculous treatment with her. Perhaps AFLAC or some other more reputable company will be part of our open enrollment next year instead of this horrid, thoughtless outfit.

    5 people found this review helpful
    Verified Reviewer
    Original review: Sept. 12, 2022

    I contacted MetLife on June 7, 2022 to advise of an upcoming surgery on July 12th, all was set up - but when it came time utilize the claim after surgery - I have had nothing but miscommunication, no communication, lack of follow thru, I have called every day for assistance and get different answers each time I call. My rep is never available, she requests info and then never logs as received, she does not call me back. I have finally contacted them again and asked for a supervisor. The payout was over a month, then when I went part time, and now back to work, just getting the part time benefits has been ridiculous! They told me that I am missing a letter from doc, which they have and that they were missing info from my employer which she never got a call to request.

    9 people found this review helpful
    Verified Reviewer
    Original review: June 22, 2022

    After being involved in an accident almost four months ago, I was told by my super company that I could put in a claim with MetLife (their insurer) after 30 days from date of accident. I submitted my claim form along with relevant documents and after multiple phone calls and emails, I still haven’t received anything nor are my emails being responded to anymore.

    9 people found this review helpful
    Verified Reviewer
    Original review: June 9, 2022

    I wish there was an option to leave zero stars- dealing with Metlife has quite literally been one of the worst experiences in my life. I have NEVER seen an established company function so poorly. It BLOWS MY MIND that they're out here doing this to people & getting away with it! It is abundantly clear that their business plan is to make the claims process as slow & convoluted as possible to almost break you into giving up.

    They're constantly asking for more documentation- we have our drs saying they have sent everything they possibly can, metlife says it's not enough. When you try to get them to specify exactly what information they still need they don't. Calls/emails to your "case manager" are often ignored and if they do decide to grace you with a reply it's usually with an attitude.

    Metlife has had many details mixed up, regardless of how many times we correct them. For instance they have my husband's boss listed as his primary care provider, even though we have obviously told them repeatedly that isn't correct. They hassled my husband about stopping going to physical therapy but the reason he stopped going was because he was starting to have severe tremors and both his pcp & physical therapist told him to stop. We provide proof of that, they still act like stopping is questionable.

    & dear lord, trying to get paid from this company is practically an act of congress. My husband's STD ended on 5/10. We obviously began the process of filing for LTD before then to make sure we weren't in between pay. How naive of us! It is currently 6/8 & we have received no pay. We haven't even been able to get the claim approved! We have done every single thing they've asked for and provided every single thing they've asked for.

    Honestly it's just a nightmare and it's hard to believe this is real life sometimes. Unfortunately we have no other option right now but to keep trying. I would strongly recommend avoiding this company if at all possible. They are not here to help & they certainly don't give a single sh*t about you. It is heartbreaking to me that they take what is already such a scary, uncertain, stressful time in your life and find every way possible to make it even worse. Terrible company, terrible service, I can't wait for the day I don't have to deal with them anymore.

    21 people found this review helpful
    Loading more reviews...

    MetLife author review by Matthew Brodsky

    MetLife is a well-known insurance company that has become famous for its commercials using characters from the "Peanuts" comic strip. It offers a variety of insurances, including disability insurance.

    • Offers real life stories on its website: Users can watch videos featuring people who became disabled so that they can learn more about disability insurance.

    • FAQ and tips online: MetLife offers a FAQ section and tips for dealing with disability insurance on its website.

    • Offers individual supplements: Consumers can purchase the exact insurance they need rather than depending on an employer-offered insurance plan.

    • Offers both short- and long-term insurance: People who are disabled for a long period of time don't have to worry about their benefits running out.

    • Online calculator helps people figure out their insurance needs: MetLife's online calculator predicts how much insurance people will need if they become disabled for various periods of time.

    by Matthew Brodsky Insurance Advisor

    Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

    MetLife Disability Insurance Company Information

    Company Name:
    Year Founded:
    1095 Avenue of the Americas
    New York
    Postal Code:
    United States