MetLife Disability Insurance Reviews

ADA accommodations issue EVERY time!!! I send in the required paperwork and verify they have paperwork. I follow up again, I get a message stating your accommodations have expired, even though I verified they had the needed paperwork. I can never reach my case worker and as many times as I ask for a call back I NEVER have received a follow up call. So annoying when you do this 2 months early and then you are faced with, "Your accommodations have expired." I only found this out when I followed up AGAIN. It’s so frustrating when you do everything you need to do and MET LIFE constantly drops the ball on their end. I am so way beyond annoyed with this company causing unnecessary stress in my life.

MetLife’s handling of my short-term disability claim has been incredibly frustrating and stressful. I followed all the necessary steps prior to my surgery, providing them with the procedure date and confirming my doctor’s recommendation for three months of disability. I was assured my claim would be processed promptly, but this couldn’t have been further from the truth.

This has been the worst experience of my life dealing with Metlife, I've been trying to file a short term disability claim and that can't seem to do it right and nobody knows how to fix it then I'm trying to do a hospital insurance claim yet they show I have a policy but don't know why I can't file a claim. On top of this last year I ripped my stomach muscles lifting weights and tried to file a accidental claim. They denied it. Said it was a sickness.. I feel like this company does everything in its power to deny, avoid and purposely mess things up.. There no communication with them whatsoever. Every time they tell me they give me a call back they never do.. This company with all their problems is destroying my life and it's sad this is who my company chose.. The company is aweful.

I have been out of work for about a month. I was diagnosed with Myopia, bilateral due to high blood pressure. I went first to the eye doctors due to seeing doubles which is when I was diagnosed with my issue and was advised to see my primary care doctor because of the blood pressure reading they got. So I went to primary care and my blood pressure was very high and started taking meds for this. I got my blood pressure under control and slowly my eyes started to realign again. Met Life Disability knew I had an eye doctor appointment today Jan 9 2024 for a follow up.

CRIMINAL is best way to describe their practices. I have had disability insurance with them for 30 yr... Dutifully paid into system the whole time for specific work disability. When I had numerous issues (all documented medically) and required only being able to work part time- (ie part time disability)- they yanked my chain for about a yr and half before denying ALL claims. THey told me Jun 2023 I would know soon if they would support claim. They never answered and kept taking my monthly payments the whole time- Until nearly a yr later when they denied any coverage. As an FYI , another company had the exact same claim filed and they found I was partly disabled and have paid their claims.

Horrible service. I went out on leave Oct. 7, was approved on Oct. 17 still haven't received a payout yet... My leave is almost up. I have a small child with special needs and no funds literally a few days before Thanksgiving. No one seems to know why I haven't been paid in over a month yet Miami Dade County takes this out of my check.

I had to put in for another extension, and just like before, I have not heard anything from anyone. I was given a case manager back in July, I have spoken to her 1 time. I have talked to about 27 other people, but not one of them can call me back. Every time I call, I talk to at least 2 automated recordings, then get put on hold, then maybe a person will talk to me. I am need my checks just like everyone else, and the added stress of MetLife is making my life more complicated than it needs to be. Do better.

Easily one star. I immediately filed a claim for pregnancy/health complications. NOT maternity. It’s been almost a month. And still no pay, no updates, no answers. As soon as I return to work I’m cancelling this sorry ** insurance.

While there are over 400 reviews that are one star and I imagine you have to give it one star you can’t give a zero I did read the few reviews that were five stars which I think were more Astroturf (legal term) a.k.a. someone working for the company giving the company positive reviews, hoping to raise their ratings. The verbiage was too well verse and well written by someone that definitely knows FMLA and more leave terms such as I used to in the insurance market with UNUM.

The reviews are all correct, no sense of urgency when it comes to the case managers handling your claim. When they have all the information they need they still lag on payment. It’s like why am I paying into this mess to not be helped correctly when I need it. Yeah will definitely be cancelling and going to a better provider STD/LTD.