MetLife Disability Insurance

I fell ill due to a heart attack and stroke. In the 30 plus days of trying to deal with MetLife I have yet to get a single payment. Seems that only a supervisor can update a customer address, but they never use it either. As stated 30+ days and no money, Supervisor Nicole decided this past week to put a stop payment on the 2 outstanding checks that were sent out. Nicole did this without any customer interaction AND she never had the guts to tell me she did this, no voice mail. I missed a phone call by 6 minutes to now have NO MONEY STILL, thanks Nicole. I was also told that I would have ALL the missing money OVER NIGHTED to me, but of course that won't nor did it happen

Through my employer DHL we are all given METLIFE for STD (short term disability). Unfortunately I needed hip surgery a few months after being employed. In short, my experience with METLIFE STD was horrible! They lie, deny, postpone, delay and aggravate an already stressful situation. No one there does their job unless it is good for their bottom line. If you complain they put you on a black list. To work there you must have no morals or code of ethics. It's sad that a big insurance gets away with treating clients like pheasants when on the hook to pay out. Horrible experience. My employer had to get involved on many occasions. They should drop this carrier but they won't.

This has been the worst experience I have EVER had with any company in my entire life. It must be a scam, joke, fraud. There is no way possible it can be real. While recovering from surgery and dealing with cancer, these people made my life so difficult and like I said, it is so bad that it has to be a joke. We need to get together and do a class action lawsuit because clearly everyone else had a similar experience.

Filing a disability claim with company has been one of the WORST experiences of my life! No one is on the same page. You continually get different answers. Can't ever get in contact with my claims specialist! This has been more hassle than it's even worth. It has literally made me physically ill, loss of sleep, loss of appetite, stress and anxiety through the roof! It's disgusting how little this company cares for the people who they are supposed to be serving! I would NEVER recommend anyone use this company for any of their services because they are just awful!

Where to start - the "case manager" Janet R. was anything but a case manager. Calls were never returned and communication with my medical offices was non-existent. I called the main hotline once and was told they needed to "interview" me. I gave them the answers to their questions. After not hearing back for days, I called back. Yes, you guessed it - they told me they needed to "interview" me even though I had already done it. I told them I had done it and to WRITE IT DOWN this time.

I recently claimed my short term disability leave with MetLife, when I tried to tell them the new year cycle cover I paid for 100% payment coverage they hung up on me, I called about ten times. Every time the call will go through but the person is keep hanging up my call. It is really frustrated because I am a cancer patient and I need my money to take care of my family. I want justice on these matters. They don’t have any rights to take people's money.

I purchased Critical Illness Insurance though my employer several years ago, I have been diagnosed with a qualifying illness and filed a claim two months ago yet still no answer. The bills are pouring in, Ultra sounds, MRI, Biopsy, specialists, scans and tests. I have submitted the same information three times on different paper forms and when I call to find out what the heck is happening with my claim I get a different answer each time but with a common theme of "wait a few more days and if you don't get anything in the mail just call back".

I contacted MetLife on June 7, 2022 to advise of an upcoming surgery on July 12th, all was set up - but when it came time utilize the claim after surgery - I have had nothing but miscommunication, no communication, lack of follow thru, I have called every day for assistance and get different answers each time I call. My rep is never available, she requests info and then never logs as received, she does not call me back. I have finally contacted them again and asked for a supervisor. The payout was over a month, then when I went part time, and now back to work, just getting the part time benefits has been ridiculous! They told me that I am missing a letter from doc, which they have and that they were missing info from my employer which she never got a call to request.

After being involved in an accident almost four months ago, I was told by my super company that I could put in a claim with MetLife (their insurer) after 30 days from date of accident. I submitted my claim form along with relevant documents and after multiple phone calls and emails, I still haven’t received anything nor are my emails being responded to anymore.

I wish there was an option to leave zero stars- dealing with Metlife has quite literally been one of the worst experiences in my life. I have NEVER seen an established company function so poorly. It BLOWS MY MIND that they're out here doing this to people & getting away with it! It is abundantly clear that their business plan is to make the claims process as slow & convoluted as possible to almost break you into giving up.