Humana Vision Insurance

Humana Vision Insurance

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Overall Rating1.0 out of 5
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About Humana Vision Insurance

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Humana Vision Insurance Reviews

ConsumerAffairs has collected 31 reviews and 401 ratings.

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Page 1 Reviews 0 - 10

Reviewed June 28, 2023

Humana Vision has the worst customer support I have ever experienced. It is very difficult to reach a live agent. The website is very difficult to navigate and many of the links do not work. I highly encourage anyone to seek a different insurance company, as dealing with them will be a headache.

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Reviewed May 31, 2023

My ophthalmologist wasn't on Humana's network. So I had to deal with their "customer service support". After 45 minutes, and several redirects to other departments, I finally found a knowledgeable person who spoke clear English. I learned I have to submit extensive paperwork to file a claim every time I use my very competent ophthalmologist, which is annually. I went on Humana's website to find local ophthalmologists who are "in network". There was only one available within a 25 mile radius. The mega insurance consolidation isn't working for us consumers.

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    Reviewed June 30, 2021

    I signed up for Humana Vision Insurance. I tried to cancel it several times, only to be told that they can't find me in their system, but yet they are taking $50.74 each month from my bank account. They are robbing people. I want all of my money refunded to me, and for them to stop taking my money out!

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    Reviewed Dec. 30, 2018

    I sent in a claim for glasses and lenses because it was a out of network store, Costco, so I haven’t got my money so I call. Guess what? No record of a claim. I’ll make sure everyone and their brother knows what a ripoff they are. I’m going to resubmit the claim and if I don’t get my money it’s the BBB and the ins commission.

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    Reviewed Dec. 18, 2018

    I am writing as I just signed up 2 days ago and they have taken $49.99 out my account. I have no ID card. Nothing. I was on the phone for 42 mins getting passed from one department to another and no was able to pull me up in the system. They can take my money but not find me??? Then the last place I was transferred to I got hung up on after 42 min of this with no answers whatsoever. I am thinking that if this is the way their customer service is I picked the WRONG Vision plan!!! Very disappointed.

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    Reviewed Nov. 27, 2018

    They sent a letter by mistake saying our dental plan was cancelled due to not receiving payment. (Parents paid it on time.) Then while I thought plan was cancelled they kept charging my parents and refuse to return the money they stole. Never used the plan thinking my account was cancelled. Today’s customer service was absolutely atrocious. The ladies think they knew what they were talking about and it was absolutely wrong. Honestly even Walmart customer service is way better. That’s something crazy to say!

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    Reviewed June 11, 2018

    I signed up for Humana for Health, Vision, and Dental Insurance a few years ago. They dropped the Health Insurance in my state but I kept the Vision and Dental with them. I should have switched a long time ago. Their vision insurance is a joke, I had automatic payments set up, but I received a notice that my payments were past due, so I paid online and set up automatic payments again. One month later, I received a notice that my policy was terminated for a lack of payment.

    This company all around is a joke. Stay away if possible.

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    Reviewed May 25, 2018

    I would give this 0 stars if I could. I had Humana Vision Insurance before I was with my new employer. Once with them, I preferred their coverage so I wanted to terminate my Humana Vision Coverage. I did so in June 2017 along with my Humana Dental coverage. Then in May 2018 I received a letter from Humana essentially saying "thanks for renewing. We will automatically charge your card in June $170 some dollars." The letter doesn't even have a number to call for questions, just the Department of Health and Human Services number for if you have been discriminated against.

    I started my Humana calling journey on a Tuesday by calling a customer service number on their website. For the next FOUR DAYS and over TEN HOURS of calling NOT A SINGLE PERSON knew what number to send me to in order to cancel Humana Vision coverage (which should already have been cancelled). I asked them numerous times if I was the first person to ever call to cancel a Humana plan - I swear it felt like they were just keeping this going so that they could keep me paying them forever. I mean representatives were literally googling "what number to call for canceling Humana" - seriously if you work there how do you not know this information?! Multiple representatives transferred me to Eye Med (even ruder customer service reps than Humana) and one transferred me to Blue Cross Blue Shield - what in the world?!

    Eventually, after many days and many hours and many inept customer service reps, someone got me to the right person who actually knew what they were doing and terminated the plan, helped with refunding money, and actually helped us figure out what was going on. If you're in the same boat I would say this is the best number to try: 1-800-708-1147 (choose option 1). Another potential number to use might be 1-866-537-0232. Trust me starting with those numbers will save you 3 days of calling. I will continue to share my poor experience with Humana and let everyone I know that this company is completely inept save one or two customer service reps who were actually helpful. Worst insurance experience I have ever had.

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    Reviewed May 21, 2018

    I was enrolled in a Humana vision plan. They said it would cost $15.0 per month and would save me $150. Per yr on contact lenses. Well it cost $180.0 per yr for the insurance and that's all they do. So I ask, where are the savings? Also they incorrectly entered my information on the card; in fact, I or no one else could access it. But in the end fate saved me money. My eye dr. told me they only covered $150.0 per yr. IN A NUTSHELL I NEVER PAID A PREMIUM OR USED THEIR SERVICE BECAUSE OF THEIR MISTAKE. THEY ACTUALLY SAVED ME FROM THEMSELVES. How ironic!

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    Reviewed April 27, 2018

    I enrolled in Humana's Dental and Vision plans. Immediately following enrollment I discovered that I was enrolled in Humana's Eyesight/Select plan. My local vision care provider was not part of this Network. They were part of the Eyesight/Insight network. The Humana sales rep never even bothered to check to confirm in which network my vision care provider was a member. I spent 4 days calling Humana to get this changed. They could never find my account and kept transferring me to various departments, none of which could make the change I needed. After 4 days of this runaround I finally called and canceled both Dental and Vision coverage. Humana is terrible to deal with. No one in their organization knows how to resolve issues. Beware before purchasing any of their plans.

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    Humana Vision Insurance author review by Cyril Tuohy

    Humana is a health insurance company with headquarters in Louisville, Ky. The company was founded in 1961 as a nursing home group and began offering health plans in the mid-1980s. Merger talks with Aetna are pending.

    • Multiple plan discount: Individuals who purchase both vision and dental insurance through Humana receive a discount on both plans.

    • Widely available: Although the company offers health insurance policies in fewer than 20 states, Humana vision insurance is available in 42 states. Interested consumers can see the coverage options in their state by visiting Humana’s website.

    • No waiting period: Humana’s vision insurance does not have a waiting period, meaning consumers can access their benefits shortly after they purchase a plan. Plan details may vary some by state, so consumers should consult Humana’s website for the most up-to-date information.

    • Consumer Education: Humana’s website includes resources for consumers to learn about eye health and eye disease. Their Health Resources section includes informational articles about all kinds of health, not only vision.

    • Browse plans: Interested consumers can browse all available vision plans on Humana’s website. They can see the difference between plan options as well as the price difference for adding a spouse and/or dependent(s).

    by Cyril Tuohy Insurance Advisor

    Cyril Tuohy has covered the insurance industry for more than 15 years. He is an expert at writing about personal and commercial property-casualty insurance and covers life, annuities and retirement as a staff writer for a top insurance trade magazine aimed at insurance agents and financial advisors.

    Humana Vision Insurance Company Information

    Company Name:
    Humana Vision Insurance