Hiscox Small Business Insurance

I wish I had done more research as I see other small business owners with similar experiences with Hiscox. In short our office had damage from a storm, claim placed in April 2022. After several ignored emails and voicemails and twice trying to get someone to help by getting the supervisor involved, which I never received a call back from either voicemail I left, I received an email denying the claim. In order for me to run a small business I have to know the vendors I partner with are going to be there when needed. I have been a customer for almost 10 years. My first time trying to make a claim and waiting until November 2022 just to get a vague email with no other communication is unacceptable from a company that customer service plays such an important role.

DO NOT TRUST this company! If you have any claims they will do everything to not honor the policy. We had two claims in 7 years with this company and the first claim took 19 months to resolve. The second claim nearly cost me my business. Things can and do happen in any business. They cancelled my policy during the 2nd claim process and that’s fine / however as a business owner we very insurance for protection and peace of mind. Do NOT chose this company for your insurance needs. They have horrible claim adjusters and you spend hours hunting them down. Not worth the headache when it matters.

So one of my employees was cleaning blinds and broke them, I told the customer that we will take care of it because I’m insured. I call Hiscox, at first the claims woman states that it’s not covered because it was part of her duties and if it broke it’s not covered. Then I said it was not part of her duties. She just so happens to have gone in that area, clean the blinds and it fell apart. She says even though it wasn’t part of her duties she was cleaning it and it’s not covered. Terrible, it's like I'm paying for something that has no purpose.

Hiscox is slow and not responsive to business claims. Waiting over a month to get a call back from a claims specialist. Called every week for over a month until my claims specialist was available to speak with me. When he did call back all he had to say is that I cannot file a claim against myself due to damages. The contractor or owner of the property has to file the claim and no guarantees they will cover the damages. Please do your research and ask your claims specialist who and what they cover before hiring them. If you try to file a claim against yourself be prepared to receive a denial letter. The client or contractor you are doing business for has to file the claim. Always ask questions before hiring this company, make sure you have them go over the policy to make sure you know what's covered and not covered.

This company by far is the worst company for business coverage. Hiscox took me as a client for my home inspection business. I have been doing home inspections since 2006. Never had an issue or a claim. I had a client that felt I missed something and wanted me to file a claim with my insurance. So I went ahead and filed the claim even though I didn't feel I was at fault. I find out that Hiscox doesn't cover home inspection real estate transactions. Interesting to know when 100% of my transactions are real estate transactions. Since my claim and me complaining about the coverage, Hiscox has now changed their coverage to "code inspections". This company is a joke.

If contractor/company that you're considering to hire is insured by Hiscox RUN in the other direction. We had a company insured by them damage our property and not complete job, filed with Hiscox and they denied it claiming it was not covered by policy. Why bother making sure a company has insurance if it's not worth the paper it's written on. We were willing to settle for $300 via BBB and Hiscox said no... Apparently it's not worth such a small amount for good customer relations.

Uniqua was my customer service rep. She was awesome. She explain the policy. Took her time with me. From the moment we spoke I knew that she knew the insurance business. I would highly recommend this insurance company to anyone that ask me, "Who is your insurance company." Thank you Uniqua. You did great by me and my business. Orlando

I had Hiscox insurance for two years. I have been in business for 8. The first year we had a problem with a new mower we had just bought and paid $12,500 for, it caught on fire. I thought I might have to file a claim but the manufacturer took responsibility because it turned out to be a defect. So I called my agent and told them I didn't need to file a claim. This past year I had two small claims within a week of each other totaling around $600. My insurance agent said it wouldn't affect my premiums or coverage. (Keep in mind I pay almost $700 a year for my insurance.) We fixed the issue and continued on..

BEWARE! Do not use HISCOX for small business liability Ins. They are unprofessional, rude, disorganized, rude, incompetent, rude and you will be sorry to have wasted your time and money with such a horrible company! Worst company we have ever felt with in nearly 20 years of business????

Absolute worst E&O coverage... We moved from AXA-XL based on the recommendations of our agent (who just wanted to make a quick commission), and had a very bad experience with Hiscox when it came time to file a claim. Now we're trying to cancel the policy. Awful company, avoid!!!