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Haven Life
Haven Life
Overall Satisfaction Rating
4.52/5
  • 5 stars
    51
  • 4 stars
    4
  • 3 stars
    0
  • 2 stars
    2
  • 1 stars
    5
Based on 62 ratings
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Haven Life

ConsumerAffairs Accredited Brand

Haven Life Insurance Agency, LLC is a life insurance startup that created an easy and affordable option for buying term life insurance (issued by MassMutual) online. Driven by a mission to make life less hard, Haven Life is transforming the typically time-consuming and confusing process of applying for life insurance into one that's easier, faster and just plain better. Haven Life is backed and wholly owned by MassMutual, a trusted life insurer with more than 160-years experience.

**MassMutual and its subsidiaries C.M. Life Insurance Company and MML Bay State Life Insurance Company are rated by A.M. Best Company as A++ (Superior; Top category of 15). The rating is as of April 1, 2018 and is subject to change. MassMutual has received other ratings from different rating agencies.]

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A+BBB Rating
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62 Haven Life Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 11, 2018

It was very easy to navigate Haven Life’s online application process. I loved being able to do everything from the privacy of my own home when it was most convenient for me. Their rates are competitive and entire process was quick and easy.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 11, 2018

Haven Life made the process very easy. Their online application and communication with me throughout the process was convenient. I was required to do a health exam but that was scheduled quickly and a nurse came to my home which made it easy.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 11, 2018

I was looking for a modern approach to life insurance and I found it! All the forms are online and easy to use. The support team was easy to reach when I had a question. The entire process was super simple and straightforward. Highly recommended!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 5, 2018

Want answers fast? Polite representatives that deliver on their promises. When I needed help with my medical exam, Paya said she would be looking out for it and she did! Didn’t have to take to twice. Haven Life Insurance was prompt, courteous, and diligent in the whole process of getting a new policy. They are modern and EASY! Loved the whole process!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 5, 2018

I looked up Haven Life after attempting to sign up with another company that had horrible customer service. The online application was simple and easy followed by the medical exam. The process was quick and painless. My husband and I were approved in about a week (maybe less). Would absolutely recommend Haven Life to all and their families???

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 4, 2018

Haven Life worked with me to get underwriting, even though my doctor's office closed in the last year and provided a way to upload medical records securely. Everything was handled professionally and quickly. The new policy was issued in less about 30 days.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 4, 2018

Exam was fast and results were immediate. Great Doctor relationship and policy was easy to navigate. Customer service was also within reach and they answered the most challenging questions that I had in mind for them. I will recommend families to patronize them.

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Rated with 1 star
Verified Reviewer
Original review: March 29, 2018

I was trying to get life insurance with this company and they had me filled out all these question and all this work and even came to my house and took blood. And a complete waste of time and patient be aware this company isnt clear at all because I stated from the start that I was diabetic and after all the trouble and the test and answering question I didnt get accepted without any explaining or consideration whatsoever from either the tech that came to my house or the company itself. Do not try this company. Not trustworthy or honest or clear on anything they do. Stay away and be aware.

Haven Life response

Hi Raymond,

Thank you for your feedback, and apologies that we were unable to offer a policy. We do our best to convey decisions as soon as possible, but in some situations, it is challenging for the underwriting team to make a decision on the application information alone. The underwriting team may then need to review current medical information in the form of lab results in order to ensure the decision they make takes into account all pertinent information. It is not the intention of the underwriters to decline coverage, but sometimes coverage cannot be offered with the current MassMutual underwriting guidelines. We do apologize for the disappointment regarding the time you were waiting for a decision, and we are working on extending the variety of coverage options in the near future.

Thank you again for your feedback, and if you have any other suggestions, please feel free to email us at help@havenlife.com.

Alex, Haven Life Customer Support

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 22, 2018

When I started looking at adding a term life policy there were a lot of options. I chose Haven Life because of its association with Mass Mutual. The online application was simple. I called for clarification of a item, the customer service rep was very prompt with a reply. The only shortfall was the physical. Read more at the end. After the physical, the turn around time for my approval was just over a week. I was approved at the original quoted price. Be honest on your application questionnaire for similar results.

Their testing company (3rd party) scheduled me for a in lab physical. Once I got there they told me they couldn't do it. Not a happy camper (I had fasted and scheduled off from work). I recontacted their testing company and rescheduled a in home physical. The technician called to say she was running late, which I appreciated. Her estimated time of 1/2 hour turned into an hour. It's all over and the results were good, I just wish it had gone smoother.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 1, 2018

I am a shop before I buy 60 year old man. I research reviews, value, quality and ease of acquiring my term life insurance purchase. Haven Life had the lowest quoted price on the internet, and a breeze to apply online. I quickly got email replies, then set up a health exam to my house like clockwork. Here's the best part, my checkup was so good, they lowered my quoted rate per month. I was quoted twice as much with other well known companies, even AARP sponsored insurer. I don't work for any insurance companies nor am I paid to review Haven Life, but I'm Happy and it's all for my Wife.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 21, 2018

Hi, I compared Haven/Mass Mutual with two other life insurance companies and found they had the best rate by a significant margin. I asked a bunch of pesky questions and was always given a prompt response. I also like their paperless system, which streamlines the process and reduces waste. I strongly recommend Haven Life for anyone looking for term life insurance.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 21, 2018

It was super easy from start to finish. Great for people who like to do most things online. Great for people who busy and don't have time to be on the phone. I would recommend for anyone who is internet savvy because everything except the medical exam is done online.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 1, 2018

Very quick and easy process. Blood work was easy to schedule and quote was available shortly after. Enjoyed the online application and process. It was nice not having a pushy salesperson, but instead given the information for you to make a decision yourself. I would recommend this to anyone.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 1, 2018

The online application process is well designed and each stage went very smoothly. The medical exam occurred in a timely manner and the process was wrapped with an online payment setup. My only complaint is that there seems to be only monthly payments versus annual.

Haven Life response
Great minds think alike, Rich. We hope to add additional payment options in the future.

Paya, Haven Life Customer Support

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 24, 2018

I was looking for insurance for my wife and me. Both of us are in our late 30's, non-smokers, ideal weight, and no chronic health issues or family history of issues. I qualified for the ultra-preferred (non-smoking) plan for Haven Life. I say this to point out that this process should have been pretty simple. The Haven Life process was quick and painless. I completed the physical (not everyone needs to do this for Haven) component for both providers on the same day, by the same person. Haven Life was able to get me a quote 3 weeks before Zanders. Both quotes were comparable with Haven being slightly better.

My wife went with Zanders and had her physical (Zanders requires physicals) done at the same time I did. She still hasn't gotten a quote and has had Zanders return to her multiple time saying they need extra paperwork. I've had my life insurance for a month, and my wife is still going through the Zanders process with additional information requests. For reference, we both completed the physical on December 9th, and I was insured by January 11th with Haven Life, and I could have been insured by late December, but I was giving Zanders more time to give me a quote. As of January 24th my wife still hasn’t gotten a quote.

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7 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 16, 2018

My previous term life policy expired and was set to triple in cost. Haven Life gave me more coverage, for a longer term, at a much lower cost. Getting the physical locally and the coordination with Haven Life by the lab was totally problem free.

8 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Jan. 12, 2018

I'm 53 and in great health. Not overweight. Work out 5 times/week. No alcohol or tobacco. No prescription drugs. No dangerous sports. Yet, once I went through the extensively personal questionnaire giving a LOT of personal info, Haven Life stated that they would require a physical exam. Since Haven is more expensive than others, and a new company, and don't have the long-standing reputation of other companies, why would I go through the same extensive process to get life insurance through Haven vs. another well-known company? Disappointed and feeling misled by Haven's advertising. Not a good thing for a new company trying to build a reputation in this industry it seems.

Haven Life response

Hi Steven -- Thank you for sharing this feedback. We sincerely apologize that you are disappointed with your experience and felt the advertising was misleading. Our InstantTerm, no medical exam process is available to qualified applicants under 45, and we make a conscious effort in our advertising to not overpromise "no medical exam" for that very reason. If you are willing to email help@havenlife.com and share where you saw the ad, we would be eager to revisit the messaging to ensure we're clear.

In regards to the dependability of Haven Life, we are backed and wholly owned by MassMutual - a leading life insurer. They also issue our Haven Term policy. While the questionnaire may have seemed detailed, the questions and information needed are industry standard. We simply lead with it as we try to receive all the information necessary for underwriting up front, instead of coming back later with these questions.
Many insurers offer a general quote on websites, which requires less information, but does not take into consideration important, price impacting insights about the customer to be accurate.

Again, please do share with us where you found the ad because we want to do anything possible to reduce frustration for our customers later in the process.

Sincerely,

Paya

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 24, 2017

I'm turning 50 this year, and am a father to 3 beautiful children, and one fantastic wife. I've owned life insurance in the past, but due to a change in jobs, needed to secure new life insurance. I searched the internet for providers, and found Haven Life, by Mass Mutual, to be the easiest to fill out an application online, and get the process started. Within days, they had set me up to have my medical exam completed, sent me the results online, whereby I could see all my history, and approved me for coverage within a week of my exam. The entire process was professional, easy to understand, and seamless from start to finish. I would highly recommend their services.

17 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 23, 2017

I thought this process was efficient and pain free and I feel that I got the best policy for my needs. Came out exactly at the quoted rate. I would definitely recommend Haven Life. The required medical exam was set up so conveniently for me - they came to me at a time that was easy for me... Thank you!!

7 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 17, 2017

The process of obtaining life insurance with Haven Life was simple, efficient, and convenient. Scheduling the medical exam was easy and you can have it done at your home. Given my good health, I received an excellent premium for a 20-year term policy. I recommend checking out Haven Life.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 16, 2017

My husband and I recently had a baby and we decided to get term life insurance, Haven made this process effortless and efficient. They are professional, friendly and their email correspondence arrives in a timely and accurate format. I would definitely recommend this company to my family and friends.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 26, 2017

The Haven Life online application process was simple and straightforward. I received a quick response and wonderful hand-holding from their customer service all the way through. The total time involved was minimal and moved forward efficiently. Scheduling the physical was easy too. I'm happy with my rate as well. Great process!

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 19, 2017

I apply my life insurance in Haven Life company and it is very reasonable price. Very easy to get approve and all their staff is very helpful and I recommend this company to all my friends and I am very glad to have one now.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 16, 2017

Was provided initial quote based on my current health, and referred to a physical exam. This process took nearly a month. The physical supported the information provided on my application, basically that I am a type 1 diabetic with an A1C below 7.0. For those familiar, this is exceptional control, yet this is the reason I was denied coverage, and is the exact information provided on my application. Sure, it's their "right" to deny for any reason they want, but also our rights as consumers to call out companies that won't stand behind their marketing BS.

Haven Life response

Hi Brian - thank you for taking the time to share feedback on your experience. We sincerely apologize for the frustrations regarding your policy decision. As a new company, we are constantly working on improving our process. I did want to let you know that we have addressed the issue with our underwriting team and are confident we can avoid situations like this in the future.

Sorry we let you down.

- Paya, Haven Life Customer Support

36 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 8, 2017

I've applied so many times with different companies only to be denied months later. Haven Life kept me updated every step of the way and even emailed me reminders for pending issues. I am so happy to finally have coverage and peace of mind.

16 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 25, 2017

Both my wife and I signed up. The online process was fast, and their decision quick. She didn't require a medical exam, but I did; it was done quickly and efficiently at my home. Overall just a great experience compared to the usual agent method. I'd recommend Haven Life to anyone!

15 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 19, 2017

Seamless way to buy life insurance. If you are looking for a term policy, and don't want the hassle of having a blood draw and lab workup, this is the way to go. You can insure up to 1 million dollars for a 30 year term. Hopefully soon they will allow clients to stack multiple policies.

10 people found this review helpful
Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Jan. 3, 2017

It took over a month for them to decide. In fact it took so long I had to resubmit another application because the original one expired. I had perfect lab exam results and in spite of that the amount I have to pay each month is more than a person with health issues. No explanation on why the premium is so much, even with perfect lab results.

Haven Life response

Thank you for taking the time to provide your feedback. We sincerely apologize for your unfortunate incident. What you have described is far from the positive customer experience our company strives to provide.

One of our main goals as a company is to provide immediate decisions on applications with accurate quotes up front so we are sorry we weren't able to deliver on those aspects for you.

We would be happy to discuss your policy details with you directly. Please email us directly at: help@havenlife.com or call us at 1-855-744-2836.

Again, thank you telling us about your experience. As a new company we really value and appreciate the feedback you provided so we can ultimately avoid similar situations and truly bring buying life insurance into the 21st century.

24 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 3, 2017

I was delaying getting life insurance because of the long and manual process. Life insurance was the only type that you couldn't purchase online - you could do quotes, but everything else had to be completed in person and via paper. This is 2016! I then finally found Haven Life - it was a new company, but owned by Mass Mutual which is A+ rated. Plus the rates were less than all the other "brick & mortar" companies, and the signup process was super easy! 15 minute application, instant approval, amazing process! Definitely will recommend them and hope other insurance companies take light.

18 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 13, 2016

I was very pleased with Haven Life. True to their word, I was approved and covered immediately. Scheduling the medical test was simple and, shortly thereafter, I received the results and got my insurance in place at the same premium I was initially offered.

10 people found this review helpful
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Haven Life Company Information

Social media:
Company Name:
Haven Life
Year Founded:
2015
State/Province:
NY
Postal Code:
10010
Country:
United States
Phone:
855-744-2836
Website:
havenlife.com
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