Haven Life Reviews

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About Haven Life

Haven Life is no longer accepting new clients. All current accounts will be handled by MassMutual. Haven Life Insurance Agency, LLC is a life insurance startup that created an easy and affordable option for buying term life insurance (issued by MassMutual) online. Haven Life is dedicated to transforming the typically time-consuming and confusing process of applying for life insurance into one that's easier, faster and better. Haven Life is backed and wholly owned by MassMutual, a trusted life insurer with more than 160 years of experience.

Haven Life Reviews

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    How do I know I can trust these reviews about Haven Life?
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    Page 2 Reviews 10 - 40
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 2, 2022

    The process was very easy. They scheduled my blood work exam at home and the company had additional questions which we resolved via email. The entire process couldn’t have been any easier. My family is now protected and we have peace of mind.

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    Verified purchase
    Transparency

    Reviewed July 7, 2022

    The entire process was seamless, efficient, and time saving. They set up my medical exam and came to my house which was super convenient. My husband didn't even have to have a medical exam and I'm assuming because his medical records were up to date and mine weren't but very happy with both our processes.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed April 2, 2022

    I've been looking for a life insurance just in case something happens to me, my family won't have to worry about money or having to pay my debt. This was easy to get a quote, get the funds I wanted and a very affordable price. I did try other sites, but I had to answer to many personal questions over the phone that I was just not too comfortable with. I would recommend Haven Life to everyone I know as it was easy and fast to get coverage.

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    Verified purchase
    PriceRates

    Reviewed Feb. 15, 2022

    This was so easy! Haven has a great online system that made applying simple. Straightforward and fair pricing. I was able to apply and get approved without wasting time. Glad I chose them for mine and my family's peace of mind.

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    Verified purchase
    Customer ServiceContract & TermsCoveragePrice

    Reviewed Feb. 15, 2022

    I have never had an easier time purchasing life insurance. Usually it would take weeks and I would have to send documents and have multiple calls. I was able to secure life insurance in 30 minutes and it didn't cost me any more than other life insurance. Also, really liked how simple and easy the website was.

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    Verified purchase
    CoverageSales & MarketingPriceStaff

    Reviewed Jan. 25, 2022

    I am a CERTIFIED FINANCIAL PLANNER(tm) Professional, thus I have a strong knowledge base in personal finance and insurance. I was looking for a cost effective way to get term life insurance without having to deal with any insurance sales agents. This was a great avenue. While Haven is a new company, their policies are backed by Mass Mutual which gives me a lot of confidence in their financial strength (my interpretation, please verify yourself). I was very happy with my experience and the overall simplicity of the process.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffTimeliness

    Reviewed Jan. 6, 2022

    While I was shopping around for life insurance before turning 40 I found out about Haven thru some Google search and thought of giving it a try. To my surprise, the entire process was a breeze. I took me 10-15 mins to fill in the application and had to wait a few hours when I got an email asking for additional info. Once I provided the info, I got the offer within minutes. Thank you for the amazing work you guys put into making this process so easy.

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    Verified purchase
    CoveragePricePunctuality & Speed

    Reviewed Dec. 21, 2021

    I have worked for corporations all my life. They provide an in-house life insurance policy, but when I leave that employer, I no longer have life insurance. So getting this insurance was important to me to protect my family. Haven Life made it quick, easy and, affordable. Thank you!

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    Customer ServiceCoverageBilling

    Reviewed Oct. 8, 2021

    When looking for any Life Insurance Policy, I have to admit this Company lacks heavily on its due diligence with actually they themselves reaching out and actually verbally speaking with a customer who is seeking said Policy. Haven does not pick up a phone like a normal person would and contact you in regards to what medication you are on and why. Instead what they do is lack research for themselves and ask you what each medication you are on and why. Well needless to say they denied my application to even see numbers as far as monthly bill wise, instead they turned me down and I could've in the end turned them down as well.

    Either way I called and asked why I was declined or turned down and the girl said they would have to send me a denial letter by email which by the way again they love doing, not a normal company by any means. Denied, because they wanted more information about the medications I was on, I will be very open only one medication I am on and it is a non narcotic med which is used for prostatitis and men's bladder. Nothing severe or insane.

    They never not once called me or bothered to call and go over anything, but instead denied me lol. Well guess what? I never seen how much a policy would run a month so again I would've denied you as well. Glad you denied someone over past medical history, but never not once call me to discuss anything period, but assumed everything and never researched any medication I was on and why.

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    Verified purchase
    Customer ServicePrice

    Reviewed April 4, 2021

    I’m an introvert and don’t like talking to someone on the phone so the online process was very easy and convenient for me. I had my medical exam done at home by a very nice lady, got my results and quote within a week which was more or less the same than what I was quoted before the medical exam. Overall I’m satisfied with my terms.

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    Verified purchase
    CoveragePunctuality & SpeedStaffRates

    Reviewed March 31, 2021

    I heard about Haven Life insurance company in a show. I checked online and found good customer rating. So I bought a life insurance from this company. I was very much impressed with Prompt service and easiness to buy a life insurance. I hope you keep high quality service and good long distance service as well. Thank you to all the employees of this great organization.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed March 30, 2021

    Haven Life provided a very efficient way to obtain term life insurance. I would recommend Haven Life term insurance to family, friends and colleagues. I also found their phone line customer service staff to be exceptionally helpful and informative. I was completely new to this process.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed March 30, 2021

    I had a wonderful experience applying for life insurance. The application process was easy and efficient. Responses were prompt and all contacts were helpful and friendly. The exam was easy and convenient. I would recommend this service to all my family and friends.

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    Verified purchase
    PriceOnline & AppStaffEase of Use

    Reviewed March 23, 2021

    Really pleased with how easy it was to get a quote and interact with the underwriters. Would recommend this to anyone looking to get a Term Life policy. Only feedback is that it is difficult to see the fill-in fields on the website as everything is white. Correcting this would make the application process more user friendly.

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    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed March 23, 2021

    As a 55 year old woman, I was reluctant to apply as I didn't have much time to jump through many hoops to apply. The online application was simple. An appointment was made, at my home, for medical exam. Within 2 weeks the exam was complete and a week later the results were given. I was approved within that week. Seamless.

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    Verified purchase
    Coverage

    Reviewed March 17, 2021

    Super happy to have found Haven Life! It was so easy to apply and get approved. It took like 15 mins and I now have peace of mind for my new son and husband should something happen to me. I tried to get life insurance last year and it took 8 months for them to review and they still couldn’t make a decision so I told them forget it. They kept asking for more medical information but I’m healthy and never have to go to the doctor, it was like they thought I was too healthy. Anyway, super happy with Haven!!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 16, 2021

    The process was smooth & quick. From the time you complete the application, medical appointment it took about 2 weeks. The medical representative was on time, efficient, organized and professional. I’m very impressed and happy with the process. I recommend this to everyone.

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    Verified purchase
    CoveragePunctuality & Speed

    Reviewed March 16, 2021

    Haven Life makes obtaining life insurance a breeze! The application process was quick and simple. I started the application and was approved immediately. The approval was surprisingly fast and I would recommend them highly! I also liked that they are backed by Mass Mutual, which is one of the most trusted names in the industry. It gives "peace of mind" for company stability.

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    Verified purchase
    Customer ServiceCoverageTechStaffRates

    Reviewed March 11, 2021

    Just had my first child so was looking to add life insurance. With a newborn I didn't want to deal with the hassle of a traditional company. All the phone calls and in person visits, who has time for that? Haven was by far the easiest for me to apply to and gave me a better rate compared to others. They look at driving record, credit score, etc. to help make that decision. If you are lacking in those areas you might be better off with a traditional fully underwritten policy.

    My only qualm is the policy legalise. To sign a policy you also have to allow access to personal medical records, including psychiatric notes, yet they don't have to follow HIPPA laws once in their possession, (according to the contract) which I am not a fan of as it seems like a bit of an privacy violation and possible way for medical records to leak out. I understand getting a medical baseline for people from records but the way it was written seemed overly broad and creepy. I still have a few weeks to back out, well see.

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    Haven Life
    Response from Haven Life
    Thank you for your thoughtful feedback, and congratulations on the birth of your first child! Customer privacy is a priority for Haven Life. We only gather information that is necessary for us to process your application and service our product offerings. We know that your information is sensitive, and we take the security of your information very seriously. As an insurance agency, we are governed by and adhere to the privacy and security standards in the Gramm-Leach-Bliley Act and state-specific laws such as the New York Cybersecurity Requirements for Financial Services Companies. More information about the data we collect and our privacy and security practices can be found in our Privacy Policy. If we can answer any other questions that can help you rest safe and sound knowing that your information is secure, please let us know.
    Best,
    Paya

    Haven Life Customer Success

    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed March 11, 2021

    I have nothing but praise for the whole application process. Communication was superb and timely. My questions were always answered quickly and accurately. My application for Life Insurance was approved in the allotted time period. I don’t really have any complaints and will definitely recommend Haven Life to my friends and family. Thank you for the seamless process.

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    Verified purchase
    Punctuality & SpeedOnline & AppStaff

    Reviewed March 10, 2021

    Very simple application, easy to fill, they answer you very fast, and the service online is excellent, I'm very satisfied with all the process online, thanks, I will recommend you, all the process was online and was very fast.

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    Verified purchase
    PriceRates

    Reviewed March 9, 2021

    An easy 10-minute process and in the end no surprises. The rate is exactly what was quoted. And a great rate at that! Love the graphics by the way. The only thing is I wish I was able to pay annually.

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    Verified purchase
    TechPricePunctuality & SpeedStaffRates

    Reviewed March 8, 2021

    The process went pretty smoothly. The whole process was able be be handled on-line without having to wait to talk to a representative. Even the scheduling of the medical evaluation went smoothly. The whole process is integrated nicely, and rather surprisingly, went through the whole process without any glitches. The only part that was somewhat disappointing was that the final monthly rate that they came back with after the medical evaluation was almost double the price they quoted me initially, and I am a pretty healthy guy.

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    Verified purchase
    CoveragePriceRates

    Reviewed March 2, 2021

    Getting coverage through Haven was one of the easiest experiences I have had with getting Life Insurance. The process felt non-invasive and efficient. Showing me my options on range of coverage and pricing had me even more excited, because I felt that peace of mind for my family was in reach; and that’s why I’m here. This is as important as investing in a home... and when I got the policy acceptance letter, I didn’t feel “naked” anymore; like something was missing. A weight was lifted in knowing my family will be okay going forward. Thank you, Haven!!

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffRates

    Reviewed March 2, 2021

    The complete process ended up taking 3 months (from application date to policy acceptance). The process was lengthy I assume due to COVID-19 and the holiday scheduling for the medical exam; however was vastly different from the convenient process being marketed. I am technically a 35 year old female in excellent health and completed a medical exam- but because I had a previous seizure caused by withdrawal from an anxiety medication (no longer applicable and no risk of reoccurrence)- I was given a worse than standard rate for average health. Was also sent a question regarding a mole I had removed by a dermatologist at age 21. After having invested so much time in this process, I had to accept a short-term policy but will be seeking another provider.

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    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRates

    Reviewed Oct. 27, 2020

    I knew term life insurance was one of the best ways I could protect my family, but I had put it off for a while -- I thought it would be a long, unpleasant experience, and I didn't know if it would even work out in the end. Finally, I figured I might as well try. I looked at a number of places that reviewed term life insurance providers, and saw a number that had a positive description of Haven. I went through the questionnaire, which was detailed but not as bad as I expected. After that, the lab appointment was pretty easy to schedule -- they gave me the option of coming in, or them coming to me. Rates looked good to me, so I went for it!

    Overall, I'm really happy with the process, and feel so much better that I have it in place. There were a few questions I had, and customer service got back to me quickly: 1) I did get access to my full lab results, and 2) after my application was approved, I had the opportunity of seeing rates for different amounts of coverage and time periods.

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    Verified purchase
    CoveragePunctuality & SpeedRates

    Reviewed Oct. 20, 2020

    I think the whole experience was very quick and simple and easy. With so much going on right now, I really appreciate that. I have a peace of mind knowing I handled my insurance needs. And the rates on the term policies are wonderful!

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    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaffHonesty & Transparency

    Reviewed Oct. 20, 2020

    After reading reviews on several popular money management sites of different life insurance providers, I decided that I wanted a term life policy and was looking for the easiest way to get it. Haven Life was it. The process was so fast and easy that I honestly thought there was more to do at the end, but there wasn't. No medical check, no phone call, no in-person visits. It was very convenient and safe. Afterwards, I realized I wanted to make a change and called the service line which was almost immediately picked up by a representative who was cordial and authentic. It felt like I was talking to a friend or family member. I highly recommend Haven and have already recommended them to many people.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Oct. 20, 2020

    Everyone did an amazing job. I probably wouldn't have gotten around to setting up life insurance if it wasn't for the excellent customer service at Haven Life. They sent someone to my house for my medical exam, making it very convenient.

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    Verified purchase
    CoverageOnline & AppStaff

    Reviewed Sept. 8, 2020

    I've obtained the term life insurance policy in a few days from the online application I made. No agent was needed, everything was online, and the procedures have been clear. So far so good, let's see how everything will go.

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    Haven Life Company Information

    Company Name:
    Haven Life
    Year Founded:
    2015
    State/Province:
    NY
    Postal Code:
    10010
    Country:
    United States
    Website:
    havenlife.com

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