Haven Life Reviews

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About Haven Life

Haven Life is no longer accepting new clients. All current accounts will be handled by MassMutual. Haven Life Insurance Agency, LLC is a life insurance startup that created an easy and affordable option for buying term life insurance (issued by MassMutual) online. Haven Life is dedicated to transforming the typically time-consuming and confusing process of applying for life insurance into one that's easier, faster and better. Haven Life is backed and wholly owned by MassMutual, a trusted life insurer with more than 160 years of experience.

Haven Life Reviews

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    How do I know I can trust these reviews about Haven Life?
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    Page 2 Reviews 20 - 50
    Verified purchase
    CoveragePunctuality & SpeedStaffRates

    Reviewed March 31, 2021

    I heard about Haven Life insurance company in a show. I checked online and found good customer rating. So I bought a life insurance from this company. I was very much impressed with Prompt service and easiness to buy a life insurance. I hope you keep high quality service and good long distance service as well. Thank you to all the employees of this great organization.

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    Customer ServiceCoverageStaff

    Reviewed March 30, 2021

    Haven Life provided a very efficient way to obtain term life insurance. I would recommend Haven Life term insurance to family, friends and colleagues. I also found their phone line customer service staff to be exceptionally helpful and informative. I was completely new to this process.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed March 30, 2021

    I had a wonderful experience applying for life insurance. The application process was easy and efficient. Responses were prompt and all contacts were helpful and friendly. The exam was easy and convenient. I would recommend this service to all my family and friends.

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    Verified purchase
    PriceOnline & AppStaffEase of Use

    Reviewed March 23, 2021

    Really pleased with how easy it was to get a quote and interact with the underwriters. Would recommend this to anyone looking to get a Term Life policy. Only feedback is that it is difficult to see the fill-in fields on the website as everything is white. Correcting this would make the application process more user friendly.

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    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed March 23, 2021

    As a 55 year old woman, I was reluctant to apply as I didn't have much time to jump through many hoops to apply. The online application was simple. An appointment was made, at my home, for medical exam. Within 2 weeks the exam was complete and a week later the results were given. I was approved within that week. Seamless.

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    Coverage

    Reviewed March 17, 2021

    Super happy to have found Haven Life! It was so easy to apply and get approved. It took like 15 mins and I now have peace of mind for my new son and husband should something happen to me. I tried to get life insurance last year and it took 8 months for them to review and they still couldn’t make a decision so I told them forget it. They kept asking for more medical information but I’m healthy and never have to go to the doctor, it was like they thought I was too healthy. Anyway, super happy with Haven!!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 16, 2021

    The process was smooth & quick. From the time you complete the application, medical appointment it took about 2 weeks. The medical representative was on time, efficient, organized and professional. I’m very impressed and happy with the process. I recommend this to everyone.

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    Verified purchase
    CoveragePunctuality & Speed

    Reviewed March 16, 2021

    Haven Life makes obtaining life insurance a breeze! The application process was quick and simple. I started the application and was approved immediately. The approval was surprisingly fast and I would recommend them highly! I also liked that they are backed by Mass Mutual, which is one of the most trusted names in the industry. It gives "peace of mind" for company stability.

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    Verified purchase
    Customer ServiceCoverageTechStaffRates

    Reviewed March 11, 2021

    Just had my first child so was looking to add life insurance. With a newborn I didn't want to deal with the hassle of a traditional company. All the phone calls and in person visits, who has time for that? Haven was by far the easiest for me to apply to and gave me a better rate compared to others. They look at driving record, credit score, etc. to help make that decision. If you are lacking in those areas you might be better off with a traditional fully underwritten policy.

    My only qualm is the policy legalise. To sign a policy you also have to allow access to personal medical records, including psychiatric notes, yet they don't have to follow HIPPA laws once in their possession, (according to the contract) which I am not a fan of as it seems like a bit of an privacy violation and possible way for medical records to leak out. I understand getting a medical baseline for people from records but the way it was written seemed overly broad and creepy. I still have a few weeks to back out, well see.

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    Haven Life
    Response from Haven Life
    Thank you for your thoughtful feedback, and congratulations on the birth of your first child! Customer privacy is a priority for Haven Life. We only gather information that is necessary for us to process your application and service our product offerings. We know that your information is sensitive, and we take the security of your information very seriously. As an insurance agency, we are governed by and adhere to the privacy and security standards in the Gramm-Leach-Bliley Act and state-specific laws such as the New York Cybersecurity Requirements for Financial Services Companies. More information about the data we collect and our privacy and security practices can be found in our Privacy Policy. If we can answer any other questions that can help you rest safe and sound knowing that your information is secure, please let us know.
    Best,
    Paya

    Haven Life Customer Success

    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed March 11, 2021

    I have nothing but praise for the whole application process. Communication was superb and timely. My questions were always answered quickly and accurately. My application for Life Insurance was approved in the allotted time period. I don’t really have any complaints and will definitely recommend Haven Life to my friends and family. Thank you for the seamless process.

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    Verified purchase
    Punctuality & SpeedOnline & AppStaff

    Reviewed March 10, 2021

    Very simple application, easy to fill, they answer you very fast, and the service online is excellent, I'm very satisfied with all the process online, thanks, I will recommend you, all the process was online and was very fast.

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    Verified purchase
    PriceRates

    Reviewed March 9, 2021

    An easy 10-minute process and in the end no surprises. The rate is exactly what was quoted. And a great rate at that! Love the graphics by the way. The only thing is I wish I was able to pay annually.

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    Verified purchase
    TechPricePunctuality & SpeedStaffRates

    Reviewed March 8, 2021

    The process went pretty smoothly. The whole process was able be be handled on-line without having to wait to talk to a representative. Even the scheduling of the medical evaluation went smoothly. The whole process is integrated nicely, and rather surprisingly, went through the whole process without any glitches. The only part that was somewhat disappointing was that the final monthly rate that they came back with after the medical evaluation was almost double the price they quoted me initially, and I am a pretty healthy guy.

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    Verified purchase
    CoveragePriceRates

    Reviewed March 2, 2021

    Getting coverage through Haven was one of the easiest experiences I have had with getting Life Insurance. The process felt non-invasive and efficient. Showing me my options on range of coverage and pricing had me even more excited, because I felt that peace of mind for my family was in reach; and that’s why I’m here. This is as important as investing in a home... and when I got the policy acceptance letter, I didn’t feel “naked” anymore; like something was missing. A weight was lifted in knowing my family will be okay going forward. Thank you, Haven!!

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffRates

    Reviewed March 2, 2021

    The complete process ended up taking 3 months (from application date to policy acceptance). The process was lengthy I assume due to COVID-19 and the holiday scheduling for the medical exam; however was vastly different from the convenient process being marketed. I am technically a 35 year old female in excellent health and completed a medical exam- but because I had a previous seizure caused by withdrawal from an anxiety medication (no longer applicable and no risk of reoccurrence)- I was given a worse than standard rate for average health. Was also sent a question regarding a mole I had removed by a dermatologist at age 21. After having invested so much time in this process, I had to accept a short-term policy but will be seeking another provider.

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    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRates

    Reviewed Oct. 27, 2020

    I knew term life insurance was one of the best ways I could protect my family, but I had put it off for a while -- I thought it would be a long, unpleasant experience, and I didn't know if it would even work out in the end. Finally, I figured I might as well try. I looked at a number of places that reviewed term life insurance providers, and saw a number that had a positive description of Haven. I went through the questionnaire, which was detailed but not as bad as I expected. After that, the lab appointment was pretty easy to schedule -- they gave me the option of coming in, or them coming to me. Rates looked good to me, so I went for it!

    Overall, I'm really happy with the process, and feel so much better that I have it in place. There were a few questions I had, and customer service got back to me quickly: 1) I did get access to my full lab results, and 2) after my application was approved, I had the opportunity of seeing rates for different amounts of coverage and time periods.

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    Verified purchase
    CoveragePunctuality & SpeedRates

    Reviewed Oct. 20, 2020

    I think the whole experience was very quick and simple and easy. With so much going on right now, I really appreciate that. I have a peace of mind knowing I handled my insurance needs. And the rates on the term policies are wonderful!

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    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaffHonesty & Transparency

    Reviewed Oct. 20, 2020

    After reading reviews on several popular money management sites of different life insurance providers, I decided that I wanted a term life policy and was looking for the easiest way to get it. Haven Life was it. The process was so fast and easy that I honestly thought there was more to do at the end, but there wasn't. No medical check, no phone call, no in-person visits. It was very convenient and safe. Afterwards, I realized I wanted to make a change and called the service line which was almost immediately picked up by a representative who was cordial and authentic. It felt like I was talking to a friend or family member. I highly recommend Haven and have already recommended them to many people.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Oct. 20, 2020

    Everyone did an amazing job. I probably wouldn't have gotten around to setting up life insurance if it wasn't for the excellent customer service at Haven Life. They sent someone to my house for my medical exam, making it very convenient.

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    Verified purchase
    CoverageOnline & AppStaff

    Reviewed Sept. 8, 2020

    I've obtained the term life insurance policy in a few days from the online application I made. No agent was needed, everything was online, and the procedures have been clear. So far so good, let's see how everything will go.

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    Verified purchase
    CoveragePricePunctuality & SpeedStaffBillingEase of Use

    Reviewed Aug. 25, 2020

    This was the easiest process I have ever experienced. It was super user friendly, quick, and easy to follow. I would highly recommend Haven Life Insurance to anyone looking to buy life insurance. Only suggestion for improvement would be to make it clear the monthly payment will stay the same for the life of the policy term chosen once you give the quoted monthly payment. Very happy customer????

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    Verified purchase
    CoveragePrice

    Reviewed Aug. 25, 2020

    Signing up for Haven life insurance was a great experience for me. It took a few minutes to get my quote and then only a few more minutes to finish signing up! Everything was very easy. I am very happy with Haven Life!

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    Verified purchase
    PriceStaffTimeliness

    Reviewed Aug. 11, 2020

    I really liked the website, and how simple it was to apply. The process is streamlined. I provided general info, and answered some basic health questions, and got a quote within minutes. I also liked that I did not have to deal with an agent.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 23, 2020

    As a whole, it was a great process. The registration was very simple and easy to understand. Ran into a few issues but customer service was great with everything. Exam was quick and easy, respond and processing time were good.

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    Verified purchase
    CoveragePricePunctuality & SpeedStaffTransparency

    Reviewed May 19, 2020

    The application process was informative, transparent, and quick. I did a bit of research prior and the premium is very competitive. Lastly, it was all done electronically! After having an experiment with a pushy insurance agent this was a dream. Being backed by Mass Mutual is an additional bonus.

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    Haven Life
    Response from Haven Life

    We really appreciate you taking the time to share your thoughts, Syrina! We know protecting your loved ones is incredibly important and we value your choice to use Haven Life.

    Please know we're always here if you need!

    Best,

    Elle

    Verified purchase
    PriceStaffRates

    Reviewed May 5, 2020

    This was really quite easy to do, all from home. The questions were easy to understand, and there are even automatic information bubbles that pop up if you're unsure, simply by hovering over the "yes/no" answers on the site. Highly recommend based on the process. The pricing seems to be similar or better than other companies.

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    Haven Life
    Response from Haven Life

    Thanks for taking the time to share your experience with Haven Life, Josh! We're so happy to help you protect those who matter the most.

    Best,

    Elle

    Verified purchase
    CoveragePriceRefunds & PayoutsRates

    Reviewed April 17, 2020

    I shopped around a bit and found that Haven's prices were right for me for the amount of term coverage I was seeking for my family. I was drawn to check them out by a consumer advocate site that indicated that they offered a streamlined process to obtaining life insurance, and Haven did not disappoint. Should the policy ever need to be paid out, I only can hope that the process will be as easy for my loved ones as it was for me to get signed on.

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    Haven Life
    Response from Haven Life

    We really appreciate you taking the time to share your thoughts, Kevin! We know protecting your loved ones is incredibly important and we value your choice to use Haven Life.

    Please know we're always here if you need!

    Best,

    Elle

    Verified purchase
    Staff

    Reviewed April 16, 2020

    Haven Life had the most friction-free on-boarding experience of all life insurers for sign up. Haven Life policy can be bought online without needing to talk to a policy agent. I really liked the swiftness in decision making and low premiums compared to other similar insurers.

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    Haven Life
    Response from Haven Life

    Thanks for taking the time to share your experience with Haven Life, Vikram! We're so happy to help you protect those who matter the most.

    Best,

    Elle

    Verified purchase
    CoveragePunctuality & SpeedOnline & AppStaffBillingEase of Use

    Reviewed April 7, 2020

    Process smooth and efficient. The process was user friendly. Easy to access online application. Approval process was quick. Questions were not very personal and invasive. Payment method was quick and easy. I felt my information was secure. Would recommend this life insurance to family and friends.

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    Haven Life
    Response from Haven Life

    Hi Crystal,

    We're so happy to hear we were able to provide a smooth experience for you. We really appreciate you choosing Haven Life and we're always here to help.

    Best,

    Elle

    Verified purchase
    CoveragePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 29, 2020

    Haven Life is a good, fast, friendly company. They really care about you as an individual and will give you their undivided attention. They also have a money back policy. You can look over the policy if you're not satisfied you can return it for refund. I would recommend Haven life to anyone looking for life insurance.

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    Haven Life
    Response from Haven Life

    We really appreciate you taking the time to share your thoughts, Vanessa! We know protecting your loved ones is incredibly important and we value your choice to use Haven Life.

    Welcome to the Haven Life family and please know we're always here if you need!

    Best,

    Elle

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    Haven Life Company Information

    Company Name:
    Haven Life
    Year Founded:
    2015
    State/Province:
    NY
    Postal Code:
    10010
    Country:
    United States
    Website:
    havenlife.com

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