GuideOne Insurance
Overall Satisfaction Rating
3.83/5
  • 5 stars
    6
  • 4 stars
    2
  • 3 stars
    2
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    0
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Based on 12 reviews that contain star ratingsSHOW RATING DISTRIBUTION

GuideOne Insurance

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Last updated: Oct. 9, 2017

12 GuideOne Insurance Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 9, 2017

We've had Guide One insurance for about 10 years. 2 times in that 10 years, we've had to call them out for damage done during storms. This last one was hurricane Irma. Both times they sent out a 'structural engineer' that refuses to even get under the mobile home to inspect the damage. Both times writes up a report stating 'lack of maintenance' as the problem not the 100+ mph winds we experienced. 'The shed didn't sustain any damage so the house shouldn't have damage either'. They're great about contacting you for payment and renewals but horrible regarding claims.

We have to take our claim legal because we've had a lot of damage this time. The last time we didn't know there's resources out there for these problems. We paid to fix it, ourselves. They think people don't know to fight it. DO NOT use this company if you have any other option. They won't get a third time with us. We're up for renewal this month and going to another company.

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Verified Reviewer
Original review: Jan. 6, 2017

Their policy is very good as well as easy to understand and go along with. I have never had a problem with them. And every time I call them they are very helpful and always are ready to help out and give a lending hand. The value is very good and cheap and adorable. They also have very great customer service and very well at tension with the Molly's. They are all very nice and I enjoy and feel comfortable. I don't know if I would ever change from this company because I enjoy their services.

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Original review: Oct. 12, 2016

I am regarding a claim about my church electrical surge that happened two months ago (which still has not been repaired). I called and asked if there would be anyone coming out to see the damage. The representative said that they will have to know the damage before anyone can come out to inspect the damage. I replied by saying that the building is quite large, and that I was not my expertise in electrical problems. The representative informed me that they did not have anyone coming out to inspect the issue. Two days later they call me and inform me that they do have someone to inspect the damage. I called my claim representative, and she was not there to talk. The power is still out at my church.

Verified Reviewer
Original review: Sept. 24, 2016

They are trustworthy. They have very friendly staff members that are willing to help you any way they can. They will stop at nothing to please you. They have one that are there to help all your needs. They are there for you at your time of need. They are cover if anything should ever happen to you. They are there for whatever it may be. It doesn't cost that much but you can afford it and its well worth the cost to have them there when you need them. They value your friendship.

Verified Reviewer
Original review: Sept. 21, 2016

I am very happy with them as they are very helpful and are always ready to assist me and help me with my financial needs. Their policies are extremely good and are within a common man's budget and I am very happy to have chosen them. I am very happy with their various policies and plans. They include various types of coverage to suit a vast different classes of people. Everyone will have something or the other to choose from. They have something for everyone. My perceived value is $30000 and I am pretty much happy with it. I suggest everyone to try their policies once. I am extremely satisfied with their services.

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Verified Reviewer
Original review: Sept. 17, 2016

The agents are kind and helpful. They tend to make you feel at home. They will thoroughly solve any problems you may encounter and will be sure to satisfy any and all questions that may arise. Policies are very different from what you would normally expect... First, the policy I was recommended was diverse in the fact that it offered exactly the kind of tailored policy I needed. The monthly price was better than I had hoped! Complete coverage is how you feel when you know a company like this is behind you backing you up! I am able to go about my daily routine in confidence that my insurance company will come through for my family should we need it to. I was offered an outstanding value with a uniquely tailored policy... Enough so, that any other insurance company would not be able to match.

Verified Reviewer
Original review: Sept. 14, 2016

They was pretty friendly and very helpful. Got my stuff set up like a breeze and I would recommend their services to anyone because they made a little less stress on me. I couldn't be happier. They have many amazing options and will help you pick the best one. Cares about what's best for you. I got saving for when I sign up. When I did didn't pay much out to get all kinds of help in return. Spent out $150 and only pay monthly about $10 and it helps so much.

Verified Reviewer
Original review: Sept. 6, 2016

The customer service is great. They will answer any question you have about your policy or if you have any concerns they will make sure that everything is handled and to your satisfaction. They have a lot of policy options so you can find whatever you are looking for. If you need insurance to fit your budget then these are the guys to call. They will make sure to help you. There is all types of coverage so you can be sure to find a policy that fits your needs and budget. If you don't find what you are looking for then you can probably find something to fit your lifestyle. There is a great value with this company. They will make sure that the policy fits your budget. They will take whatever you say into consideration and they will make sure that you are satisfied.

Verified Reviewer
Original review: April 20, 2016

The customer service was good. I received all the help I needed and it was a good experience. The agent was very kind and helpful through it all. The policy options were almost like all others. You would be a member for years and make sure you pay whatever you need to in order to keep the insurance. Coverage is great. They have many benefits to this. I love it and I highly recommend it to others as well. Read before signing though. Value is fairly good for the insurance. It isn't too expensive and it isn't too cheap for you to think you wouldn't have any type of benefits.

Verified Reviewer
Original review: Oct. 19, 2015

I have not had any problems whatsoever with GuideOne. They seem to be a very good company especially for non-drinkers. My only complaint is they do not issues policies yearly. They only take payment monthly or every six months.

Verified Reviewer
Original review: Oct. 15, 2015

I have been with this company numerous years (8+) and have always been satisfied. They always get back to me quickly when the need arises. Whether it is a quick question on the phone or something else, I always feel like they are there for me.

Verified Reviewer
Original review: Oct. 11, 2015

Never had to file a claim but have low rates and combined with house insurance! Glad to be able to have insurance I can count on if something were to happen. They make rates cheaper if you pay a year at a time to help us save money.

GuideOne Insurance expert review by Matthew Brodsky

Since 1947, GuideOne insurance has focused on niche insurance markets. The company is a leading provider for a variety of insurance products for markets like churches, schools and home care.

  • Assisted living is covered: GuideOne insures assisted living facilities, providing comprehensive liability coverage.

  • In-home care is an option: For many people, the idea of moving is distressing, and the option to have care providers come into the home is highly desirable. Of course, these companies also face high risks, so liability insurance is a must.

  • Umbrella policies available: This company offers a truly all-in-one solution, rolling liability, property, auto, group life and more under one roof.

  • Comprehensive customer service: GuideOne offers a detailed Customer Service page and is available through phone and email.

  • Risk assessments: Business tools include risk assessments that can help reduce insurance costs when risks are mitigated.

  • Best for: Employers

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Matthew Brodsky

Insurance Contributing Editor

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Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

GuideOne Insurance Company Information

Company Name:
GuideOne Insurance
Year Founded:
1947
Address:
1111 Ashworth Rd
City:
West Des Moines
State/Province:
IA
Postal Code:
50265
Country:
United States
Phone:
(877) 448-4331
Website:
www.guideone.com