GuideOne Insurance

I requested a policy quote two weeks ago for a grant proposal. The underwriter has been told by our agent that the quote is needed in a timely matter. We still do not have a quote to submit to a potential funder although it’s been communicated by the agent multiple times that we need the quote asap. Cheap insurance gets cheap work.

We had a flood in our church sanctuary 2 weeks prior to Easter. We called a reputable restoration company to come and get the sanctuary cleaned up and repaired. This insurance company sends over their own adjuster who our restoration company had to educate because it was clear he was not knowledgeable with with California guidelines. Not only did he advise our insurance company of incorrect estimates, this insurance company treated both us (church) and restoration company like we were crooks, lying about everything, arguing over every single item as if we were trying to rip them off! On top of this I discovered that when our insurance company estimated our "carpet value" they did not even send out the carpet samples to get it appraised!

We have had GuideOne for our church, we have filed 2 claims in the 10 years I have been there. One they never paid claiming that blowing rain caused it. The other our cottage for missionary to stay in pipe burst and they claim we should have left the heater on. They also claim to be Christian but I don't think Christians should treat anyone this way.

We've had Guide One insurance for about 10 years. 2 times in that 10 years, we've had to call them out for damage done during storms. This last one was hurricane Irma. Both times they sent out a 'structural engineer' that refuses to even get under the mobile home to inspect the damage. Both times writes up a report stating 'lack of maintenance' as the problem not the 100+ mph winds we experienced. 'The shed didn't sustain any damage so the house shouldn't have damage either'. They're great about contacting you for payment and renewals but horrible regarding claims.

I am regarding a claim about my church electrical surge that happened two months ago (which still has not been repaired). I called and asked if there would be anyone coming out to see the damage. The representative said that they will have to know the damage before anyone can come out to inspect the damage. I replied by saying that the building is quite large, and that I was not my expertise in electrical problems. The representative informed me that they did not have anyone coming out to inspect the issue. Two days later they call me and inform me that they do have someone to inspect the damage. I called my claim representative, and she was not there to talk. The power is still out at my church.