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Reviewed Feb. 15, 2023
I requested a policy quote two weeks ago for a grant proposal. The underwriter has been told by our agent that the quote is needed in a timely matter. We still do not have a quote to submit to a potential funder although it’s been communicated by the agent multiple times that we need the quote asap. Cheap insurance gets cheap work.
Reviewed April 20, 2021
We had a flood in our church sanctuary 2 weeks prior to Easter. We called a reputable restoration company to come and get the sanctuary cleaned up and repaired. This insurance company sends over their own adjuster who our restoration company had to educate because it was clear he was not knowledgeable with with California guidelines. Not only did he advise our insurance company of incorrect estimates, this insurance company treated both us (church) and restoration company like we were crooks, lying about everything, arguing over every single item as if we were trying to rip them off! On top of this I discovered that when our insurance company estimated our "carpet value" they did not even send out the carpet samples to get it appraised!
They lied and said they had done so but our restoration company discovered they had not done so and had to do it on our behalf! This company does not follow proper protocol and does not work to provide the best service and coverage to their customer! Our company submitted everything timely and here we are a month later and they don't return phone calls or respond to any of their emails and we ended up having a lien put on the church. When I called to escalate the issue with the adjuster's boss I was told they couldn't give out their superiors' information! RED FLAG RIGHT THERE! DO NOT use this company, They are unprofessional and will not work on your behalf!
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Reviewed May 3, 2018
We have had GuideOne for our church, we have filed 2 claims in the 10 years I have been there. One they never paid claiming that blowing rain caused it. The other our cottage for missionary to stay in pipe burst and they claim we should have left the heater on. They also claim to be Christian but I don't think Christians should treat anyone this way.
Reviewed Oct. 9, 2017
We've had Guide One insurance for about 10 years. 2 times in that 10 years, we've had to call them out for damage done during storms. This last one was hurricane Irma. Both times they sent out a 'structural engineer' that refuses to even get under the mobile home to inspect the damage. Both times writes up a report stating 'lack of maintenance' as the problem not the 100+ mph winds we experienced. 'The shed didn't sustain any damage so the house shouldn't have damage either'. They're great about contacting you for payment and renewals but horrible regarding claims.
We have to take our claim legal because we've had a lot of damage this time. The last time we didn't know there's resources out there for these problems. We paid to fix it, ourselves. They think people don't know to fight it. DO NOT use this company if you have any other option. They won't get a third time with us. We're up for renewal this month and going to another company.
Reviewed Oct. 12, 2016
I am regarding a claim about my church electrical surge that happened two months ago (which still has not been repaired). I called and asked if there would be anyone coming out to see the damage. The representative said that they will have to know the damage before anyone can come out to inspect the damage. I replied by saying that the building is quite large, and that I was not my expertise in electrical problems. The representative informed me that they did not have anyone coming out to inspect the issue. Two days later they call me and inform me that they do have someone to inspect the damage. I called my claim representative, and she was not there to talk. The power is still out at my church.
GuideOne Insurance author review by Matthew Brodsky
GuideOne's agents are trained to find customers the best carrier for life and long-term care insurance. The firm also provides additional types of insurance so clients can streamline multiple insurance needs through one company.
Long-term care options: Get tax-qualified coverage for skilled, intermediate and custodial care in your home or for adult day care, assisted living and nursing home facilities.
Life insurance policies: In addition to long-term care insurance, GuideOne provides whole, term and universal life insurance, medical insurance, annuities and income protection plans.
Risk assessments: Business tools include risk assessments that can help reduce insurance costs when hazards are mitigated.
Niche insurance solutions: GuideOne provides comprehensive liability coverage and custom insurance solutions for churches, schools and nonprofit organizations.
Customer service: GuideOne offers a detailed customer service page and is available through phone and email.
GuideOne Insurance Company Information
- Company Name:
- GuideOne Insurance
- Year Founded:
- 1111 Ashworth Rd
- West Des Moines
- Postal Code:
- United States
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