Genworth Long Term Care Insurance Reviews

My wife and I have had Genworth LTC insurance since 2001. We have just been informed of a 25 percent increase in premium, the third increase in the past four years -- a total of 52 percent. I am in my 80's, my wife in her 70's and we are in fixed income. We will have to cut costs of food or medicine or otherwise lower our standard of living. We can't afford to drop it because in the next few years, we may really need it. Genworth offers a solution to reduce our coverage while maintaining the current price. We can't afford that either as when we bought, we purchased the maximum amount that would fit our budget. What are we to do?

My mother just received notice that her long-term care insurance premium is going up 54%. From roughly $9,500 to roughly $14,500 a year. She has had this policy for many years. A sudden increase of this magnitude is an outrage. I'm finding nothing on the NYS Department of Financial Services Department website about this yet.

Genworth is trying to "isolate" the Long Term Care part of their business from their other insurance products. I believe the ultimate goal of their strategy is to isolate the LTC business with the assistance of the State Regulatory Commissions so that they can make this business "insolvent" which will force the policies to be administered by various states' "Life and Health Insurance Guaranty Associations." Usually the maximum amount of this coverage would only be $300,000 and you would still have to pay the premiums. Between 2009 and 2014 Genworth claims to have lost over $2 billion and have requested rate increases ranging from 33 to 130 percent.

When I opened my premium this month, absolute shock after paying all these years, and knowing how many more years I have to pay, to see this HUGE premium increase. I simply cannot afford to keep an annual premium this size. It's been tough to keep up the premium annually as it is, and I feel like all the years I have paid in have been money flushed down the drain.

I have Genworth a long time (used to be part of General Electric). At time of long-term care purchase, I was told rates would NEVER go up. Well, up, up, up they go. Sure, I have the option to reduce my premiums by reducing my coverage, but DUH - why would I do that. Better to drop the policy. NJ Insurance Commission allows them to up their rates; they are just as guilty when they know that many seniors are on a fixed income. Wonder if they get a kickback in licensing fees! Hmmm. To those of you that gave Genworth more than 3 stars, it seems you've never used the policy and are commenting on customer service, etc. Well - wait until you're paying thru the wazoo like the rest of us!

I have the insurance since 12/2002. I have spoken to the company once or twice in that time and all my questions were answered immediately. I have a dollar amount of coverage. When the dollar amount of coverage is used then coverage ends. I could use the coverage amount while at home, by having someone come to my home to care for me. However, if I need a medical facility I would be covered for that up to my dollar amount. I believe the value is good. Since I no longer have to pay yearly premiums my coverage is limited. The coverage I have is my choice and I will still receive medical type benefits. I declined to continue to pay the premium because of the cost but I did not lost the premiums I paid. I will have that money to pay future benefits.

The 60% increase in Long Term Insurance should be absorbed by the stockholders because this was caused by a company error. Customers are NOT held accountable in any business failures due to company mismanagement. I suspect the agents we told to write as many policies as possible just for the revenue. Now the Ponzi pot is drying up! LET'S GET THIS CLASS ACTION LAWSUIT GOING!!!

They have a simple billing and payment process. Policy is clearly explained. I have no need to use customer service. I just pay a bill annually. There are a number of options, each clearly explained. Comparisons were made (at the time of purchase) to current rates. Projections of possible costs and scenarios were clearly laid out. I opted for complete coverage, with an initial period of 3 months self-pay before coverage kicks in. It was the costliest option but it's what my husband wanted because of health issues he had seen his father go through. It seemed very expensive at the time that we signed up but was comparable to other plans and had the best ratings. So far, the rates have not changed while the rates of other companies have changed.

Sometimes, the employees tend to be a little standoffish which is not a good thing. I expect to feel welcomed into the company like family. But instead, I feel like they feel as though they're obligated to be nice to me. Policy options stand well with me right now. I just like the company and the way that they handle themselves. Which is why I would recommend it to my friends and family. Coverage isn't that well with me. However, they do make me happy most of the time which is why I chose that option. I just think the employees should be taught to be nicer to their clients.

I bought Genworth Long Term Care Ins. 12 years ago at the age of 56. I was told by the sales rep that my premiums would never go up. I'm now retired on a fixed income and just received a letter that I will be getting a 60% increase in my premiums. I have 12 years of payments invested in this policy and now the company puts me up against the wall with little choice? It is obvious from the steep increase that Genworth is trying to force people to cancel their policies. How did the State of New York approve such a large increase? If there is a Class Action Suit count me in.

Genworth sold me their long term healthcare plan when I was 21 years old. I have been paying in for 14 years. The reason I purchased it at 21 was to ensure I never had to pay the high premiums people pay when they buy these policies at 50+. The sales person even let me know the premium doesn't increase and since I am buying it at such a young age I am well positioned to always pay the current premium. Additionally they stopped offering the life insurance plan I have, this seems like a very convenient way to force people into a less inclusive plan. Well last week I got a letter that stated they are raising premiums by 60% even though the year before they said the money I have already invested has been growing steadily above the level I would typically need for a day. This is clearly a way for their executives to make higher bonuses and has nothing to do with its clients. I do not understand how the state of NY approved this.

My wife and I purchased a LTC policy about 5 years ago. Age (Late 50's early 60's). It was expensive, but we thought we were doing the right thing. We just received a notice that our 2 policies were each increased 60%. Well what can I say, we obviously can't afford this. I am afraid to keep premiums as is and downgrade benefits because there will be another hike down the road! Kind of like throwing good money after bad. We lost our money (I guess we'll get a small credit towards what we paid). Had I known this I would have never took these policies out!! Please let me know if a class action suit comes up. I'll sign up!

My husband had the insurance with GENWORTH and never had to use it. He passes away two years ago and still did not use it as he passed away in his sleep. This was after paying for 18 years. About two years ago I received an increase in my premiums. The amount was small. I had no problems with that. However this 60% increase has to be looked into. It is outrageous!

My parents divorced in the late 70's. My mother took a policy on my father "just in case". She has paid in over 45,000 dollars. Her surrender is 57 dollars. She has passed. Her last month premium was 455.00. Robbed for many years. I plan to file a class action suit. ** if you would like to join me.

We have had Genworth Long Term Care Insurance for 20 years and have never used it. They raised our rates 68%. My husband is 71 and I am 68. We have no idea what to do. This company needs to GO!! They are ruining people's lives. I am guessing we have invested 80,000 in premiums so far. Just worried of what to do now.

I had a heads up about the increase from a friend. I received the 60%-increase letter today. Feeling disgusted, angry and scared. Any class action lawsuit, count me in.

I bought Genworth Long Term Healthcare under the assumption I was being a responsible adult. I wanted to spare my children the worry of how to take of me in case I needed long term care. I'm now 72 bought the policy seven years ago. I had a policy for five-year care. Where is the responsibility of the Genworth? Did they not calculate cost of health care rising, people living longer? Any company estimate on housing costs to repair things can change. But a estimate that goes up 54% would put most people out of business. I was told by customer service that their rate increase was approved by New York State. How can such a large increase be allowed? Right now I'm trying to figure what to do. Lose 35,00 dollars and long term health care as a gift to Genworth because that's what it will be if I discontinue my coverage. I really am not too happy about this. I was trusting a company to have a bit of my interest in mind. How wrong can I have been?

After paying faithfully for about 20 years for long term care insurance, we are now in our 60's and just received notice from John Hancock that our rates were increased 224% per month per person, making it impossible for us to continue as our monthly rates are now supposed to increase to almost $1000 per month! The only options we have are to cancel or drop to an inferior policy which will not give us the coverage we may need. We would never have purchased this policy had we known that this would be what we faced while we are still healthy and active. DO NOT PURCHASE - you would be better off putting your funds into a money market or stock.

My wife and I purchased Long Term Care Insurance with Genworth when we were 59 and 60 years old. For 5 years there was no increase in premium. This year we have a 60% increase on our premium! Either they can't do projections very well, or we have been had. Consumer beware! We had a 5% inflation protection for daily maximum benefit as part of our policy, but surely this could be managed without such sizable premium increases. We are ending our policy. We can't afford this increase, and who knows when the next one will be and for how much.

I started my policy in 2010. I thought the annual premium was steep then, but when the ridiculous premium increase came in the mail this week, I realized the only way out of this scam is to end the policy. I'll do some research first, but if there is a class action suit filed, please include me. As a single senior, I didn't have the funds to throw away on this misleading insurance. I was only trying to help my family, now I see I have cost myself yet another year of retirement. I'd love to see a class action suit happen.

We have had Genworth Long Term Care insurance for a couple of years and have paid about $13,000 so far. In the last couple of days, we received notice of 54% increase on my policy and 60% increase on my wife's policy. When we took the policies out, we were told that there could be an increase of premiums in the future but we didn't expect one so soon and in such a large amount. This is completely unfair on the part of Genworth since it is putting us and many others in a very precarious position involving our future financial positions. Since many of us can't afford these huge premium increases and already have lost a lot of money if we cancel the policies, a class action lawsuit might be necessary.

I purchased the LTC policy 11 years ago with defined benefits. Now after 11 years and paying $87296, I received a letter of price increase by 60% just when I am retired. The "tailored" alternatives given are 1. Reduce the benefit period by 75% and inflation protection by 80%. 2. Pay 50% increase and reduce benefit period by 75% and inflation protection by 40%.

My Long Term Care Premiums went up 15% this year. For the first time the notification also advised that premiums could continue to rise in future years. Genworth appears to be in a downward spiral. My 5 years of payments might be wasted. I would take part in any class action suit if there is one. My agent focused on Genworth's 34 years with no increase. She said, "Don't worry about the rate. Whatever it is, it will stay the same." Also, she concentrated on the AARP endorsement (which is now gone). Company is truly mismanaging their business at the cost of retirees who wanted to ensure they would not cause a hardship for their children.

I have faithfully paid our Long Term Care Premiums for my husband and I. At some point I expected a SMALL increase in the Premium. We felt safe and comfortable with our Genworth LTC Policies. We are no longer safe. We have lost good coverage and a lot of dollars paying for a good coverage that will no longer exist. Do we take one of the other diminished ABC or do we stop payment in the twilight of our lives? (BTW, we are both in great health.) Will what we take continues to get price increase? At mid seventies no one should be put into jeopardy after paying faithfully. We would consider joining a lawsuit for $ spent so far returned to us or allowing us stay status quo with our existing LTC Policy.

In 2001 my late husband and I decided to sign on to Genworth Long Term Care policy. My portion of the yearly premium at that time was $965.74. My husband died in June, 2006. I continued to pay my premiums every year until Feb. 2016 when they increased my yearly premium to $3689.36 which represents a 282 percent increase.

After many years of paying large premiums we too received a notice of a 60% increase from Genworth as did many people it seems. This is an unconscious act of greed if not fraud. I am starting the process of contacting appropriate "watchdog" agencies starting with NYS Insurance Department and Attorney General's Office. I hope a class action suit emerges. I will try to get the attention of the US Consumer Protection Agency through my Congressman. I am not sure what this website does other than let people let off steam or feel better because lots of others are being forced out of their policies after paying in thousands.

We bought Genworth LTC 5 years ago. We felt it was the right decision. WRONG! They raised our rates 60%! With $20,000 in their pocket we have decided to drop the policy. We don't trust them. They have no ethics. Our consequences: we lost $20,000 with no recourse.

I bought a long-term care policy with GE Assurance in 2001. That company never increased my rates. But after about 6 years GE was taken over by Genworth. In 2008 Genworth increased my rate by 11%. Four years later in 2012, they increased it again by 18%. Two years later, in 2014, they increased by 26%. Last week I received a notice that in 2016 they would increase another 26% and, for the first time, the letter warned that there could be further rate increases in the future. My rate has already increased 81% since I bought the policy 15 years ago. Genworth's letters tell me I can have a lower rate if I agree to reduce my benefits. But how can I trust a company that sells people one product, then forces them to take one of much lower value at a far higher price, with threats to keep increasing costs until the consumer can no longer afford to buy any product at all.

We have had long term care insurance with Genworth since 2010. Today we received a letter informing us that our premiums were increasing by 60%, and that they may increase again in the future. The letter stated that this is not due to our age or health or claims, but due to THEIR expenses being higher today than they had originally anticipated. This seems to be dishonest and downright evil on their part. Reading on this site I see that many others are feeling the same way. Where is consumer protection? We will surely not be renewing our policies with them. Now that we are older it will be harder to find an appropriate LTC policy. This is very disappointing, as we felt we had made a good decision in buying these policies but obviously it was a big mistake. We would definitely join in on a class-action suit against Genworth.

Like many of the other consumers who have written about Genworth Insurance, I too have had a 30% increase in premiums in the past two years. I sent e-mails to Genworth asking specific questions about my policy. The only reply I received is that they had received my e-mail. However, as my renewal dateline approaches I have not heard back from Genworth concerning my questions. When I spoke with their Customer Service Team they told me the answers to my question were "in the mail" and that their letter had been mailed 10 days ago. I have received nothing to date.

I'm representing my father-in-law and he has Alzheimer's. We noticed in 2007 that his memory was getting bad. By 2009 I contacted Genworth LTC just to see how his policy worked. At that time I didn't want to file a claim because I was able to care for him and I didn't want to activate the policy too soon. I contacted Genworth again in 2013 because I had additional questions about his policy but still didn't want to activate it. The lady that I was speaking to was very nice and encouraged me very strongly to activate the policy because she had seen too many policy holders die before they were able to use the policy, so I did.

After paying my premiums for 10 years, I received a letter indicating an increase of 60%. This company is definitely targeting the senior population. The amount of increase is outrageous. I would like to be notified of a "class action" suit. What is also disturbing, the letter indicates premiums might increase again.

I have been a Genworth customer for 5 years. I am 43 years old. I can say without hesitation that the customer service I received with Genworth is the worst I have ever experienced in my life. It took 7 weeks to get my beneficiary changed. Life Insurance is a serious matter. Genworth does not take its work or its customers seriously. After having such a difficult time with Genworth, I started looking online for reviews and ratings. There are few positive things that their customers have to say. Between now and the time for my policy renewal, I will find another insurance company and I will not renew with Genworth. DO NOT GIVE YOUR MONEY TO THIS COMPANY. Read the reviews of others - especially long term policy holders. They should be sued.

I totally agree with the other evaluators. My wife and I bought these policies about 15 years ago. We have pain in about $46,000 in premiums here in NY. Now we are being priced out of the market with MY APPROVAL! Genworth made a bad deal and now wants to back out and steal millions in paid premiums when those buying them will start needing them. I am now 67 and my wife is 61 with increasing health issues/disabilities. DO NOT BUY THIS TYPE OF INSURANCE. We should have banked the money instead.

I purchased a LTC partnership policy with GE initially which now is held by Genworth. I have religiously paid premiums for 11 years. I can attest to those who have said that GE's sales pitch assured us stability in premiums for locking in when younger and with no health issues. The contract even states that premiums can only be raised under a limited basis. My mistake that I didn't ask them to define "limited basis". Now I am informed that my premium is being raised by 60% and their partner NYS has allowed this.

My husband and I have had long term health care insurance policies with Genworth since 2007. It wasn't until we also got our 60% increase in our premiums that we started to look into this company. Like so many other customers, we feel that this is as deliberate act on the part of the company to force their customers to default on their premium payments. Shame on them! We have paid the premiums every year and are not going to renew our insurance policy after paying $40,000. I refuse to give this company another dime. Genworth, along with its executives, should be investigated for fraud. Their mismanagement of the company will force many policy holders to lose their long term health care insurance because they are unable to pay this ridiculous increase in premiums.

We bought our policies for long term care 13 years ago. We bought while in our forties so that our premiums would remain low. We just received our increase notice demanding a rate change of 60%. The reason for the increase is basically poor planning on the part of Genworth - "Oops, we made a miscalculation!" Apparently their actuaries were incompetent. But that is not my problem. This is a legal agreement, as far as I'm concerned and we only purchased this policy because it was affordable, and would continue to be so for the duration. A 60% rate increase is exorbitant. Isn't there any consumer agency that protects people from this kind of gouging?

It has been extremely difficult to work with this company. We had our 93 year old mother approved for full care at home benefits. She has become much worse and has Alzheimer's so we moved her to assisted living facility because she needs more care. This company decides to reassess her with a nurse that said she does not meet their requirements. So they just stopped paying her benefits and say they are looking into it. Both her Dr. and the neurologist said she needs care and she can’t take care of herself.

Genworth Financial - Is it a takeoff of The Rainmaker or is it a Ponzi scheme? I bought a Long Term Care policy in the 1990s and have been paying the premiums regularly since then. The quarterly premiums have gone up from about $950.00 to $1105.78 at the present. BUT now they are raising the payments by 60 percent. It seems obvious to me that their intent is to force their policyholders to cancel their policies before they can be used and thereby reap a huge windfall of money. Therefore, I am suggesting a Class Action lawsuit be filed to stop this egregious process from proceeding any further or that a cash buyout be offered to those policyholders who no longer trust this company.

My wife and I have held Genworth Long Term Care Insurance policies for decades without making any claims. In October 2015 we were told our premiums will increase by a whopping 60% unless we drastically reduce our coverage. Genworth appears to be targeting long-time customers who are now old enough that it would be very expensive to open new LT Care policies with a different company. I'd understand reasonable premium increases based on rising medical costs, but 60% is absurd.

Genworth recently increased premiums 60% which is disgraceful. As I've read suit has been filed by shareholders for gross mismanagement of funds. Called Genworth to reduce benefits to keep same premium however this is not an option. If there is a policyholder class action suit in the works please advise. We should all take part.

I have had this life insurance policy for over 10 years paying 48.00 every three months. I would have been paid up after five years of my $250,000 life insurance policy. I miss one payment. Try to make it following the advice of a customer service representative. She told me not to make it. I have to be reinstated. Little did I know that when I got the letter back, I was rejected for reinstatement due to build. My health is perfect because I am to them to be overweight. They wanted me to take out a new policy paying 100.00 a month for a 100.000 policy. They are a rip off, and I don't recommend them to anyone. They discriminated me for false reasons to get a new policy with a higher quote.

Genworth recently raised my already outrageous insurance premium for my LTC policy by 60% from approximately $2,400.00 per yr to $3,600.00 per year. I've struggled to pay these premiums for the longest time. I've never in all my day, and I'm no spring chicken hence, the need for LTC insurance, seen anything as preposterous as this. I could understand an increase of 10-20% or even more depending on the circumstances however an increase of 60% indicates to me the company has made bad business decisions and is unstable. Therefore I am looking elsewhere for coverage.

In 1989 my mother purchased a 75000 policy on me for 25.00 a month. The surrender value kept going up but never exceeded $4000. Three months ago she received a letter saying that the policy was going up to over 200 a month. It seems that the month rate kept going up prior to this but they took it out of the cash value. So now the value is $54.12.

We received a letter in the mail from Genworth Long Term Care insurance that there is a change in our policy. They want to raise our long term care insurance by 60% next month. They say that their decision is not based on age, health, claims history or any other characteristic or current economic environment. Their decision to increase is based on the fact that expect claims over the life of our policy are higher today than was anticipate when our policy was originally price. As a result rate increase is warranted. This is totally unacceptable. We are looking elsewhere for LTC insurance. We want others who have their insurance with this company to be aware of the increase.

My Parents had to move into assisted living in Dec. last year. Years before they had purchased a LTC policy (at my urging, I had purchased LTC for my wife and myself also). The move for my parents came unexpected and was made quickly when they applied for their LTC. I understand it takes time to process new claims and All the people I have dealt with at Genworth have been very nice, but nice doesn't pay the bills. After more than a hundred days they finally started to receive benefits, but not before being subjected to endless roadblocks and what is beginning to seem like senior harassment. Both parents are in their Nineties and need help to manage daily life.

I was living in Texas and retired from teaching, Texas Teacher Retirement. The district would always pay my premiums through my check. When I retired I sold my home and moved to Kansas to be closer to my aging parents. I had several addresses. I figured they would call me when they needed to continue my account and ask me what I wanted to do. I finally received mail and they said I would have to pay 3 months at a time which was most of my retirement check. Needless to say my premium lapsed 30 days (which is not time at all) and they cancelled me.

Just received my Long Term Care premium for next year and it increase of 19%. I have been with GE LTC for 17 years. Looking at my 1998 contract GE says they have "Premium Stability and are proud to tell you that since 1974, we've not raised our premiums for any long term care policyholders." Healthcare costs are astounding. LTC companies just want your premium to continually go up until insures ability to pay becomes unsustainable and they drop out. Our government needs to get control of this cartel.

We have been paying into our Long Term Care with Genworth for over 10 years. We have put in $40,000. How dare they triple our payments. We were told there would not be a large increase. I agree that we all need to look into a class action lawsuit.

My wife and I each bought a long term care policy from Genworth 9 years ago. In July 2015, we were informed our premiums will increase 60% effective September 2015. The alternatives they offered to reduce the amount of increase would result in material and unacceptable benefit reductions, e.g.: reduce the maximum benefit period from "life" to 4 years. I feel the magnitude of the increase is unconscionable. I also feel the New York State Insurance Department which allowed the 60% increase has failed to protect the consumer.

We purchased long term care Genworth policies and paid for 8 years. My husband needed hospice care at home after a stroke for four days before he died. Genworth jerked me around for months, requiring extensive paperwork (the "long term care plan" - one does not have a "long term care plan" for a person who has only a few days to live; detailed invoices from the self-employed home aide; proof of submission to other insurance) and only paid out $360 total. It is seven months later and I still cannot get reimbursement for the doctor that they required to "supervise" the hospice workers. Genworth will do anything they can to avoid paying out on claims.

I bought a LTC policy from GE Financial in 2004 and have always paid my premiums on time, first to GE and then to Genworth.. Last month I was notified that my premium would be increased by 60%, but since Genworth Life, a very CARING company, recognizes that this may be a hardship especially for people on fixed income, they graciously offered their policy holders 3 options. All of these would substantially reduce the benefits I had contracted for and are unacceptable. As option #4 they should offer to supply everybody over the age of 80 with a cyanide capsule. Wouldn't that solve their problem so they could show big enough profits for their shareholders and company executives? Why doesn't Genworth at least offer to return the money that they collected from me over the years? This way I could invest it and have a chance to take care of myself the best I can.

I do not recommend anyone buying Genworth ins. My wife and I both took out policies years ago. 18 months ago my wife suffered a stroke. Genworth has turned into complete jerks when it comes to paying claims. They are not worth the effort. I am looking into dropping my policy and switching to another. DO NOT BUY!!!

This is the third year Genworth has failed in a timely manner to issue an annual billing statement. During the past two years I have had to call them and ask why I didn't receive a bill. I never received an intelligent answer. But, a bill showed up shortly thereafter. This year it is the same thing all over. My policy expires on July 26, 2015 and I have not received a bill yet. This could be a scam to cause the policy holder to not pay on a timely basis and have the policy cancelled for non-payment.

My parents purchased LTC insurance for my Mom 13 years ago. They have never filed a claim. Now they just got a notice that the premium is going up 39%. It is also very confusing that it says they "will not seek an additional rate increase on policy for at least 5 years from 05/02/2013". What am I missing... Wouldn't that be 3 years since we are already 2 years into that statement, or should they not be raising it until 2018, since that is 5 years from said date? So now what... Do you pay the 39% or drop the policy and let 13 years of payments go down the drain. It is very hard to deal with that kind of increase while on a fixed income.

Genworth called back three days after I made my first claim call. But no one was on the line. "Hello? Hello?" My mute button wasn't on. I had received calls all morning. Genworth called back a second time. Same thing. No one on the line. So I called Genworth back. After a six minute hold, "Sorry no one is available to take your call. What number can we call you back." Total scam against existing customers who have paid THOUSANDS into policies and now when it's time to pay up, SILENCE.

Actually, it's pretty ingenious. You sell long term health care to people who don't want to be a financial burden on their children. You don't require a secondary contact or anything of the sort. Then, when the senior either can't afford the new rates, or worse (in our case) they lapse on their insurance because dementia has set in, then the money they have sent in is lost. We called and were told "we are not required to insist on a secondary contact", and when I finally took over managing my mother's accounts (as we could no longer ignore the quirks, which she was very good at hiding), I found out she had long term care, paid thousands of dollars in premiums, lapsed on payments, and a year later, when I finally took over, it was too late to restore the insurance. Simply incredible.

I applied for a Genworth Joint LT care policy right before their stock crashed and was denied coverage but Genworth kept my wife's premium. I've written letters to no avail. All I want is our premium back but I guess their cash reserves are too important.

I sold this policy when it was under the guise of General Electric some ten years ago. At that time we were told that the premium would never go up, that we were to pressure our customers by telling them to buy now before there was a change in their health. Needless, GE lost money with the policy and spun it off to Genworth. IF it hadn't been stressed that the premium wouldn't go up then I wouldn't be mad. Yes, the policy might say it would rise for everyone if it happened yet it wasn't really meant to be highlighted in conversations with customers. I'm sure if GE can deceive customers like they had us do selling this policy, then they aren't afraid to deceive customers in other ways.

G.E. L.T.C. was totally misrepresented when I bought it. It was the best most affordable at the time compared to the competition. It touted superior coverage and a low or no rate increase history. None of that has proven to be true. Recently I was informed that there will be a 78% increase in premiums over the next three years. This on the heels of previous premium increases. I have owned L.T.C. For 14 years. My premiums for my wife and myself have tripled over the past 14 years to an unaffordable level. I believe that G.E. has adopted a pricing policy that will drive out older less able to pay policy holders for the profitable benefits of insuring younger policy holders who may be years away from claiming L.T.C. benefits.

Dr. William **, who incidentally was featured in Genworth's 2007 Annual Report, died on July 31, 2014 of cancer. In between his 3 rounds chemo treatments (which were each 5 days of intensive inpatient chemo) he contacted Genworth about getting someone to come to his apartment to assist him with everyday duties. The person on the phone was curt and the qualifying question was "CAN YOU DRESS YOURSELF?" When he answered "yes" to this question, that was basically the end of the conversation. As long as he could dress himself he did not qualify for long term care. I was infuriated that he would accept that for an answer and not insist go any further. Living alone in an apartment in Center City Philadelphia he had no one nearby to assist him on a daily basis and certainly any emergency would require 911 intervention, but that was not a consideration in Genworth's decision. Anyone thinking about Genworth - THINK AGAIN and ASK QUESTIONS BEFORE SIGNING ANYTHING.

In March 2014 I naively filled out a "request for information" for Genworth LTC. Two months later I received a call (I had forgotten I had even done this) from an agent 90+ miles away telling me how much I needed this policy and that the one I really wanted was ending so I had better hurry. From that moment on it was a series of unwanted and rambling calls telling me to fax forms & medical information to an incorrect number she gave me. My wife was declined followed by another set of calls saying she could fix his and get her covered. So another series of unnecessary doctor's visits (to correct weight information?? the nurse for the required insurance exam had no scale) and after jumping through all those hoops we received a denial to the appeal dated days before we sent all of the medical files; they couldn't have even read it.

My mom passed away almost 2 years ago. She managed the bills, and now we've stepped in to help our father. I called Genworth a year ago to try and understand the bill he got. Though I didn't fully understand it, I thought it must make sense somehow and he paid that bill and subsequent bills. Now he gets a GRACE NOTICE he must pay by 16 Nov 14 or lose the money he's put into it. I called twice today trying to understand how they do the billing. The second time I asked them to pretend I don't know how this works. I had some very precise questions to ask and could not get a straight answer. For instance, I asked IF he pays the GRACE NOTICE AMT of $650, then pay Jan, May, Sept when he gets his quarterly statement for $300.00 ($200 LESS than the amount he should be paying?) when will he get the bill for the difference, that being the GRACE NOTICE? Without skipping a beat she said "He won't get a notice." "What??" I asked again and she thought her answer made sense. I'm so confused. At the time I was thinking that she doesn't seem to care if he keeps the policy and is in fact encouraging him to not pay the policy. So many time she said "the policy will go up".

I applied for Long Term Care Insurance with Genworth. I am a Licensed Chemical Dependency Professional who has been sober for 23 years. I have been on medications for depression and am stable on medications. Genworth not only turned me down because of my history of 23 years ago, they sent me a letter after turning me down saying I had been accepted. They are bloodless bean counters who use formulas that have no relevance to the individual applying for their insurance. Avoid them at all costs.

2013 a Genworth rep. contacted me through AARP, no pressure until the end. I didn't sign up with them, as I'm single, have no children or am with anyone. I can't designate a beneficiary, proceeds would go to Genworth. 3-yr. policy stipulated at start of use, it had to be used up within that 3-yr. period, if not all proceeds would revert back to Genworth, and I would have to start all over again. The rep. told me if a person saved $3,500.00 a year on their own, it would cover most costs associated with LTC. There is a class action suit against Genworth through **, also they are no longer affiliated with AARP.

I was helping a neighbor with his claim. I found that their service and Care Coordination worker were exceptional. My neighbor has Parkinsons and no children. He had to pay initial costs for his care but now is getting reimbursement monthly. Without this coverage and the oversight of his coordinator he would not be able to stay at home.

Have tried since June 2012 to get long care insurance with Genworth. After three months of waiting I get a letter saying I am not entitled to coverage because of elevated blood levels. The only medication I take is for high blood pressure. I had just had lab work with my doctor and he said my CBC was in the normal range. Genworth has not provided me with any test results. After reading all of these reviews, I honestly believe this company is a scam. Why did it take them three months to deny me coverage?

My 88-year-old mother has been paying Genworth Insurance long term care premiums for over 15 years and they continue to raise her costs. The most recent premium increase is 63%. It appears obvious that they are trying to drive her to drop the policy before as she ages and is more likely to have a claim. This is really a sleazy company and should be investigated by insurance regulators.

We have paid premiums for 14 years for long term care insurance with 11% increase in 2009 and 18% in 2011, now 55% increase. We have sent inquiry on complaint form to Texas Department of Insurance for Genworth's justification for increasing premiums this much and to find out how likely further large increases are. We were told when we got the policy that increases would be class wide, but do not understand how the GE actuaries could have been so far off. Is it possible that GE could have been optimistic in order to get more policies sold and then premiums had to be greatly increased, and/or did Genworth mismanage investments so that higher premiums result?

I've read, with interest, others who feel the same as I do. I purchased a long-term policy when it was sold by GE. I've paid premiums on time. I lowered my coverage when they increased the premium in 2013. This year's increase brings the premium back to what I would have had to pay in 2013 if I hadn't lowered coverage. The premium will, in effect, almost double the 2013 premium by 2016. I would like to be informed if there is a class-action lawsuit being considered.

My mother is 86 years old and has been paying to Genworth for about 15 years without a claim. Four months ago she had a double stroke which resulted in her needing to go into assisted living. I called Genworth to set up a claim and they sent out a nurse/evaluator to evaluate my mother. My mother's doctor, the assisted living nurses and the rehab nurses all agreed that for her own safety and well-being she needed assisted living. Genworth's own evaluator at the time said there should be no problem with my mother getting her claim but we were turned down and told that she did not meet the claim requirements. She cannot bathe herself, dress, medicate, cook, or be left alone for her own safety but they say she don't qualify. I have been dealing with them for 4 months and am going through a second review. This time I had my mother go though a psychiatric review because the doctor suggested that might help with Genworth's decision. It seems to me that this insurance is a scam. If a lawsuit is in the works I would like to be part of it.

This company's claim department needs to be retitled to match the song "Runaround Sue" because that is all I'm getting trying to assist my Mother-in-Law with her husband Long Term Care policy claims. He has 2, which are assigned to 2 different claims analysts. My mother-in-law signed a Genworth provided "Authorization to Release Information" in August 2013, and I have been talking to them ever since. So recently I called about a missing payment and was told they never received the fax (probably got lost because they had moved offices was the excuse), so I sent it again to the person who I talked with and then called to make sure she received it.

My financial counselor suggested I might want to look into long term care insurance so I applied for a policy with Genworth. Not impressed with them. Full disclosure - they reject my request. Not a problem. They are taking the risk after all and they need to make what they consider to be smart underwriting decisions. My issue with them is it took them nearly 2 months between the time they made their decision to the time they notified me! Wasted time, I could have been using pursuing other options. And they only responded after several requests for an explanation. They need to go back to customer service school.

Stay away from these crooks! I worked at the Post Office for 20 years, while out recuperated from another surgery I fell and broke my leg. They only paid $1600 instead of $2000 that I signed up for and NOTHING for the 8 months out of work with my broken leg (2 bones, rib & fib). Then the PO fired me and I almost lost everything I've worked my whole life for. They were mean, snotty and didn't care!

I have been searching for LTC protection for sometime now and realized that we were not getting any younger but we still had no issues and we were mid 60's. We researched a lot and talked to brokers and LTC representatives. It took a lot of time but we finally narrowed in on Genworth as our best option for coverage and cost. However I kept reading reviews and came across this site and was crushed by the negativity. I am so dismayed that there is so much wrong with this industry. Shame on the companies for putting people in the position that after 20 or even 30 years they would have to drop coverage, just when they might need it, because they cannot afford 60% and in some cases 95% increases and sometimes both increases. I also must add that they cannot get these increases without approval to do so from each state's insurance commissioners. Shame on these officials for putting their elderly in such a devastating position.

Have appreciated the comments thus far as we review and make a decision regarding whether to continue to pay premiums or not. My husband is turning 70 this year... we bought about 10 years ago. We had a 33% increase this year. That's bad enough... but it sounds like there is no guarantee that it will stay even at that, but that they could continue to rake in big money the older we get, when we can afford it less. Like many, we were told they rarely raised premiums, and if they would, it would be by maybe 4 to 5% increments. Discouraging.

I purchased Genworth long term care in 1996 and paid 122% to add 5% cost of living - "life" term features. The 2014 premium increased 74%. I was given an "option" to lower the rate increase slightly by accepting a 4 year term. Bait and Switch?

We contracted for spousal LTH policies in 1998 and have continued to pay premiums until the latest rate hikes which force us to make decisions we shouldn't have to make (rate hikes approved by the State of North Carolina). Shame on me for not getting out sooner but we bought into the responsible act of providing our long term health and assumed that some nominal rate increases would be necessary only for the "5% compound inflation protection". Insurance business is about competent actuarial underwriting so as to be permitted to be sold with accountability to the general public.

I read the negative reviews and now I am scared to continue to pay. I Am in over $20,000 worth and my payment is due this month for the year. I am concerned re the client in intensive care and coming home to declined care at home even though cannot do ADL on her own. This is scary. Also, I am on fixed income. If it goes up very much, I can't pay and lose my money. I want reassurances about these things.

I want to join with other policy holders in protesting the recent rate increases for long term policy holders. My increase is 95% and I am 85 years old. I have paid for over 20 years and my deceased wife's policy expired without a claim. I will join a class action if reasonable.

Correct me if I'm wrong but why does Genworth increase premium rates for minor/easily controlled medical issues? An example would be Type 2 diabetes which can be easily self-controlled by diet and exercise or with a pill. Even if injections are needed, this is a simple process and is most likely done by the diabetic or one of the nursing staff. Having a nursing home staff give the injection certainly does not consume a great amount of time. If additional medical attention is needed, it is usually done by a doctor who is paid through Medicare.

Yes, as others have stated, at the time we bought our shared long term care, one selling point was how great GE's track record was at pricing policies so there had been no price increases. There have been price increases every year since Genworth took over. But the increase this year is over 60%. We are very unhappy and disappointed.

We have spent over $30k in the past 15 years. We were told the price would never increase. This is blatant fraud. Has anyone looked into a class action lawsuit?

If people in these various classes of Genworth Long Term Care insurance think 20% or 32% is hard to swallow, they should have to deal with the 95% increase my husband and I just got...effective 5/27/14. They say that there will not be another increase for five years. In the mean time they will have gotten an additional $19,000 from us. We have had no claims and hope to never have any but this is ridiculous.

I have had a LTHC policy since 2002 and have always made my annual premium payments not only on time, but usually one year in advance (2 years per policy terms). I recently noted on checking my policy (in order to make another annual in-advance payment) that my policy amount had increased from $1604 per annum to $2131 per annum or a 32 % increase. This is without any claims ever made against the policy. I called Genworth and they stated that according to the policy, they had the right to increase premiums if they increased the premiums for all the same class of policy owners without specific rating issues.

When I phoned Genworth to discuss our twelve year old policy and my options for a recent 20% rate hike, I was astonished that two of their customer service representatives hung up on me. The conduct of my phone inquiry was entirely civil. One of the representatives did mail me information on rate options. However, the conduct of their customer service representatives and the litany of other complaints shown on this message board do not contribute to a very favorable impression of Genworth. I am currently undecided like many others if my LTC policy is worth keeping.

We've had our policies for over 20 years. Always made an annual premium payment. I remember the salesman saying that when one of us died, the survivor would still have the insurance, but not have to pay any more premiums.... Did anyone else hear about that or did we look particularly gullible? We can't really afford the premium increase, but if we cut down the benefits, will the policy be worth keeping? How's Obamacare doing on long-term disability... or is it?

I bought two long term care insurance policies, one for me and one for my wife, back when the company was GE. I have been paying the premiums for about 14 years with no claims and we do not need to use their services now. However, since the company has shifted to Genworth, I have had several premium raises for each policy and I just received another letter stating that they will raise both premiums again in May 2014 and that more future raises are on the way. Needless to say, I am not happy. I would like to know if there is any way to recover most of the money I have paid in premiums, if I cancel both policies. If the information from other policy holders that have commented on this site is accurate, It looks like this is a long term scam and I want to get out before I pay more money or need the service. If anyone is organizing a class action suit, I would like to know about it.

My mom has paid Genworth for 20 years. She was rushed to the hospital on Dec 19, 2013. She had pneumonia and went into respiratory arrest. She has a lot of health problems and has battled back to a state where she needs assisted living. Genworth interviewed me about her condition and told me she did not meet the criteria for them to pay. I am very upset of course, but I am not a qualified physician so why would they even ask me or take my word for anything.

My wife and I bought a long term policy in 2000 and the company was GEAssurance I believe. The agent made a big deal out of GE standing behind it and that they viewed this as a societal responsibility and did not consider it a major profit center. That rates had NEVER been raised and he did not anticipate they ever would but could be raised a reasonable amount based upon claim experience. The company was spun off into Genworth some years later. We did not consent to this. As far as we were concerned we had GE's firm backing.

My Mother had coverage with Genworth for 9+ years, premiums increased each year. In November, she needed assistance with daily living and a sitter was hired from an agency. In January, we increased the days the sitter came and decided it was time to contact the company to help with payments to the agency. Mother died the Sunday before I was going to call on Monday. Because she died and she had not had assistance for 90 days, Genworth will not help with the payments. Their no service department said they could have waived the 90-day requirement if she were alive. GREAT.

I don't know what to do. I'm 65 and now coming into the years when I need it. Google Genworth Long Term Care profit margins. I'm just sick. Am I throwing good money after bad?

Our Long Term Care Premiums have gone up 40% in one year. Their letter basically promises us that future increases are coming. If you call their customer service number, you will be on hold for a long time. They won't even take credit cards for payments. Worst Company to deal with.

My rates are increasing by 130%. If you all could contact me maybe we can get some action started against this company. No, I am not a lawyer, just another 80 year old who has had it with this company. Here is what I found out about Genworth Life: My long term care insurance company is increasing my rates a total of 130% over 4 years, and the State of Nevada has approved this increase. Genworth Life of Lynchburg, VA has/is increasing my rates as follows: 2013 - from $212.87 to $251.18 (18% increase). 2014 - rate increased to $334.08 (33% increase). 2015 - rated increased to $ 414.45 (24% increase). 2016 - rate increased to $494.83 (19% increase). Why the increases? Greed and mismanagement.

After reading all of others premium increases forced by Genworth, I can only say me too. Since 2000 my rates were pretty solid until 3 years ago and then I was hit with two back to back 11 percent hikes, and now in 2013, I got a 47 percent hit. After reading all complaints, it seems options are not all that thrilling. Am beginning to look for a class action suit somewhere...

We bought our policy in 1999. I was 53 and my wife was 52. It is their best policy and in their info packet it states that they do have the right to increase rates with a long drawn out procedure. It states their goal has been to price the long term care policies so that premiums will remain at original levels for the duration of the policies. It goes on to explain what would cause an increase. In my mind it would have to be catastrophic loss of many lives to cause the increase. I am 67 now and my health isn't the best so buying this insurance is cost prohibitive if it were even available to me. We just received a notice that our premium would be increasing by 78% and no explanation.

The premiums continue to increase but the 63% increase we just received is the last straw. I regret the many years we have paid into this policy and am now going to have to let it lapse. I thought last year's increase was bad but this one is more than we will continue to pay. Genworth states that they won't seek an additional rate increase for at least 5 years from 5/13. I shudder to think how much the premium will increase in 4 years. I believe many policy holders will discontinue their policy which will make larger increases necessary in the future.

My husband and I signed up for premium long term care insurance through GE Financial Insurance in 2001. At that time, he was 55 and I was 49. We bought a premium policy which had an unlimited benefit period. The brochure which we received stated, and I quote "Careful and thorough underwriting enables us to provide clients like you, who qualify, with the best coverage possible at a stable premium rate." We were told if we began our policy while we were still relatively young, it would minimize the premiums.

My mother purchased long-term care insurance in 1991 from a company that was subsequently acquired by Genworth Financial. She never missed a payment--she's now 88 years of age. Last week, she decided to move into a licensed assisted living facility that meets the criteria on her contract. When I contacted Genworth to open a claim, I was told to wait until 8 to 10 days before she would enter the facility to get the pre-claim process rolling. Today, when I called to open the "pre-claim," I was told that her policy is for "skilled nursing care" and not assisted living. I told them that I had the policy in front of me, and in 1991, it referred to "Nursing Home" and not skilled or assisted forms of facilities, and anyway, the place that she's moving into meets all the criteria.

I just received my letter that there will be a 60% increase in premiums because costs are too high. Why won't my letter to Genworth stating my income is now too low for the premiums. Therefore they need to decrease my premiums. Let's face it. We're still in the worst economy since the Great Depression. Our wages have not increased but a percentage point or so each year.

During the sales pitch to sell me long term card, I was repeatedly told, and he circled it in the sales catalog, that GE knew how to price its policies and had not raised the prices of insured persons since its inception in 1974. My policy cost was $4,825.08 per year. This yea,r they raised my policy to $6,442.20 a raise of 33.5%. My maximunm daily payment if I need care is $130.00. That means each year, at the present rate, I am paying for 50 days of care. So far on my policy I have paid $62,726.00 which is equal to 482 days of payout. Inflation does not justify this cost increase. I am going to the state of Texas with this complaint and see if they can resolve it.

I have been fighting for benefits for my mother who is almost 92 years old. She needs daily care, but doesn't qualify according to Genworth. The fact that she can't walk, doesn't matter in her policy. The fact that she needs help to prepare her meals, is not in her policy. Genworth was happy to collect premiums for 18 years, and now makes it impossible to collect anything. And... she must keep paying her premium. I am furious with this company and would tell everyone to cancel their policy. They think they will get help when they need it... forget it. Genworth will do everything not to pay.

Yes, I believe that back in the 1990s when policy was initially offered thru GE, the info was very much slanted to NO FUTURE rate revisions, only periodic increases to keep up with inflation on daily coverage amounts, etc. Enrollment and paying the premiums was supposed to lock us in on the coverage morsel that was offered. Class Action would very much be an option I support. I am not protesting any of the other features of the plans, only the Fall of 2013 determination to apply a whole new rate schedule, "experience based".

A representative from Genworth came to my house and explained the different priced plans her company had to offer. A few days after she left, I got a bill from Genworth for $5,080.50! It was my understanding that I had not picked a plan or even signed up for the insurance. Apparently their representative had sat in my house and lied to me. I am so angry at being tricked this way. I wrote a letter to Genworth HQ telling them to cancel any policy she had signed me up for and never contact me again. I believe this company uses dishonest tactics to get people's money.

We took out a LTC plan from GE about 15 years ago. The plan was later sold to GENWORTH. It was then that things started going downhill - premium increases. The last one in 2010 was 13%. I saw the handwriting on the wall when we next received an 18% increase. A letter from GENWORTH said that we could reduce our coverage or terminate and they keep all of our premiums (many thousands of dollars) for future payments for care. You have to be in a nursing home or in homecare for 51 days before payments start. Perhaps you will die in that period and they can keep all of your payments. I called the state insurance department only to learn that if they need a premium increase, they only have to ask. So now GENWORTH has all of my premiums which I will probably never get to use. I think that this is an ingenious plan to make tons of money. Why, oh why, didn't I think of this years ago?

I have had an LTC policy with Genworth since 1997. They raised the rate significantly about 3 years ago and now want a 95% rate increase. Even with that the inflation protection they provided has not kept up with the increase in the daily rate for care. I would be glad to join in a class action suit against them. They are attempting to get everyone to reduce the length of their coverage.

Please contact me if anyone can start a class action suit against this company so I can be included in it. I have been paying my premiums for many years and now, like others, have this tremendous cost increase which is unfair to me, my wife and all the elderly. I can no longer afford it! I was told that I do not have to worry about a premium increase .

After having the LTC insurance for 13 years, and "surprisingly" a year after retirement, I received a letter from Genworth on 9-13-2013 stating in it that the premium would increase 10% and that there will likely be future increases. The letter also stated that "The Massachusetts Department of Insurance has requested that we inform you that your policy would require a 139% premium increase for us to certify that no future rate increase would be anticipated under moderately adverse experience. However, because the approved rate increase is substantially below what is required, it is likely that we will be requesting additional rate increases and your premiums will likely increase again in the future in accordance with the terms of the contract."

We purchased the Shared Care Benefit LTC insurance from GE Capital Assurance Co. on November 6, 1998 when I was 61 and my wife 58. Later on, GE sold the certificate to Genworth Life Insurance Co. When we purchased the certificate, the annual premium was $2,177 for both of us, with a Daily Maximum Benefit of $150, and a Shared Personal Benefit of $219,000 over 4 years (Benefit Multiplier). In 2008 Genworth increased the premium by 11%, in 2011 by 18%, and will increase it again on 11/6/2013 by 63%. The new increase will be spread over a 3-year period, or 21% annually until 2015. As it can be seen, the total premium increases from 2008 to 2015 would total 93% in just 7 years. Based on the 63% increase, we will have to pay $2,645 on 11/06/13, $3,104 on 11/06/14, and $3,563 on 11/06/15. These premiums are unsustainable for most of elderly people. Genworth stated that additional premium increases may be requested after 1/1/2018.

My wife and I were most dissatisfied with the large rate increase from Genworth last month. Their reasoning for the increase indicated corporate inexperience and/or gross lack of knowledge in the business of long term health insurance. We have had our policies for approximately 12 years. The choices left to the policy holder regarding this increase is to either pay the full premium including the increase, reduce the premium by reducing the benefits or term of the policy or "walk"!!! My wife has Stage 4 ovarian cancer and we will need home health care immediately. Being 75 years old, I don't look forward to making the initial phone call to Genworth on Monday to begin the process of arranging home health care.

Our rates for my wife and I were just increased a total of 25%. Interestingly her rates went up over 30% and mine by just about 15%. They should not have been raised at all. We were told in "NO UNCERTAIN TERMS" by our former agent of record when we bought the policies that our rates would "NEVER INCREASE". And, here we are 12 years later with rates increasing. Tell me…. why would my wife's rates go up higher than mine? She is younger; is a non-smoker (having quit three years ago) and is not obese like most of America. She had one medical event about 9 years ago; nothing since. I have no issues, am older than her, am not obese and am a non-smoker. I have no health issues. What is the basis for all of this?

Recently, my mother received notice from Genworth that they will be increasing her premium by 60%. This increase will be over the next two years. In addition, they have the audacity to indicate that in 2018, they will again increase premiums. I read over the letter they sent and it had the tone of take it or leave it. They indicated that the increase was not based on her age, health, claim history or any other individual characteristics. It is also not based on current economic environment. I called the agent of record for this and he also was served with an increase. He also shared he had an extensive list of people who also received notice of an increase that ranged from 60 to 73%.

I have had this lifetime provision Long Term Care Policy From Genworth for a long time now, and have been faithful to pay premiums, and premium increases along the way. But , today I received notice that my premium was going to be increased by 78% this coming October. My premium is going up from $179.19 per month to $318.94. It's obvious to me the company is in serious trouble, and possible would not be able to pay their claims anyway. I have the choice to go down from lifetime coverage to five year coverage, and then will still have a 25% rate increase. No promise about future premium increases, but suspect there will be more increases each year. DO NOT BUY LONG TIME CARE FROM THIS COMPANY! Genworth Long Term Care business ethics are rotten to the core, and need to be investigated!

After paying hefty and ever increasing premiums these past 15 years, I found it necessary to make claims to my LTC policy. I am 79 yrs old and, since my surgery for cancer of the larynx, have needed home assistance, being frail and debilitated from radiation and chemo and, suffering from COPD, needing oxygen. Okay, I finally "got into the loop" and am reimbursed for the wages I pay my housekeeper /cook/aide/driver for the 24-30 hrs. a month she comes in. My primary complaint would be the "hoops" that Genworth has me jumping through. I have to keep detailed worksheets to have my worker sign and date. I have to pay by check and submit bank statements showing they were processed. My worker gets called and queried. It would seem they would much prefer to provide one of their contracted care providers rather than allow me to select my own help; then making it as inconvenient as possible if I elect to do it "my way". I really feel imposed upon.

I just retired this year...seems that Genworth has perfect timing. I just received notice of a 60% rate increase. It is quite clear they have expectations many customers will withdraw as they offer options...all quite unsatisfactory, to take far less than what their reps indicate you will receive when one buys their "top rated" program. Buyer beware, nothing is ever a good as you might think. I am very disillusioned by long term care insurance. Thousands paid in and very little in return.

I contacted Genworth and they stated that their letter of July 3, 2013 was to raise my annual rates another 60% per year! They have already doubled since I bought the policy 12 years ago. At 66, I can no longer get this insurance, and it is NO LONGER affordable. They are scamming their clients - since they sold the policy based on never raising the rates more than 5% per annum.

Here is my email to Thomas J. McInerney of Genworth Financial Long Term Insurance Division on July 23, 2013: First a little background to refresh your memory and for those I am copying. I purchased a Long Term Care Policy from your Parent Company General Electric in April 2002 when I was 50 years old. As Dave Ramsey and other Financial Advisors tell their listeners buy it young when the premiums are low. You informed me in April 2013 (now that I am 61 and on disability) that you were increasing my premiums by 44%, because basically you were not making enough profit. You also informed me that you would (not?) increase my policy again for 5 years, when I'm 66 and closer to the age where I may need this insurance. Due to this notice I filed a complaint with the State of Michigan Department of Regulatory Affairs and received this response from Amy **, an Analyst for the Department of Insurance and Financial Services for the State of Michigan, informing me that prior to June 1, 2007 the State of Michigan had a law on its books (MCL 500.3927) basically stating that you were guaranteed the right to increase premiums anytime your loss ratio exceeded 60%. Or as us premium payers would say a 40% profit margin. She did go on to state that new policies written after that date are subject to Michigan's rate stabilization statue (MCL 500.3926), which requires insurers to be more accurate in the initial pricing of their policies.

Not a rumor! Got a letter yesterday that my premiums would increase 63%! What is a senior to do? When I purchased my policy 15 years ago, the premium for what I considered excellent coverage was under $2000. Since then, rate increases have forced me to go to monthly premiums and reduce that coverage to an affordable level. Now it is going to about $5000 by 2015. The rate increase may be 63% over my current premium, but $5000 is 2-1/2 times more than my original premium! They promise to hold the rate until 1/1/2018. What then? $7000, $8000, $10,000 annually? Where are the insurance regulators? Where is AARP?

My dad bought a policy from GE Capital several years ago for my mom. Genworth Financial Life Insurance bought it. When we needed home health care for my mom, they were very good. When I had called them letting them know my mom was going into a nursing home, they told me they pay $100.00 a day. We got the approval for the nursing home from Genworth. There was $150.00 that Medicare does not pay a day for nursing homes. We paid the nursing home $150.00 a day that was not covered. Genworth was supposed to reimburse us $100.00 a day. Which came up to over $8,000. They refuse to pay us one cent. In their contract, it states they will pay what Medicare doesn't pay up to $100.00 a day. They are not honoring their contract. I don't understand why. They are saying it is a duplicate payment. We did not get reimbursed for the $8,000 we paid out. Why are they lying and cheating us out of the money that we are entitled to. Can anybody tell we what I should do. I can't believe they refuse to pay anything. How do companies like Genworth get away with cheating us consumers. Especially the senior citizens like my dad that believed in this product.

After paying premiums for many years, when I reached 80, they increased the cost. I believe they are trying to get me to drop the insurance after collecting my money all these years. I would think real hard before buying long term insurance from this company.

I recently received a letter re an upcoming 25% rate increase. This seems completely excessive. My wife and I, ages 80 and 79, have had the insurance since 2001, with no claims. Is this a standard increase? I've seen several increases in the 10-15% range. I wonder how many other people with this company have received increases of this magnitude with no justification.

My mother, now 91 years old, had paid into an LTC policy with Genworth FOR 25 LONG YEARS!!! What an absolutely and very disappointing experience we have had with Genworth trying to get reimbursed for a home health aide. My mother has been very intellectual all her life and now she is at the point where she needs someone with her almost all the time. She is quite forgetful, incontinent, discombobulated with most everything that used to be second nature, needs help with bathing, meal preparation, and a fall risk. When dealing with Genworth, it's like she has to have 79 hairs in her nose and not 78 - an extremely frustrating and angry experience!! My mother has approx $200,000 of benefits to spend for her LTC but Genworth, of course, is going to make it very difficult for you to use YOUR money!!! Beware and look elsewhere, HORRIBLE EXPERIENCE!!!!!

After paying our LT Care Insurance for 12 years at a cost of approximately $50,000, Genworth decided that the product class, premium class (privilege care select 2 is what I am told we have) were a very high risk category (now that we are 12 years older). This year, Genworth increased our yearly premium by 25%. This increase is excessive and unreasonable!!! I talked to Gale **, Supervisor for Genworth Consumer Affairs (1-800-267-1383). She would not tell me how many in Florida have received a rate increase and also wouldn't tell me how many in our Product class have received a rate increase. Ms. ** informed me that they didn't realize when they issued this policy 10 years ago that the insured would keep their policies and that costs would go up for health care.

I purchased the LTC policy in 1997 through GE employee plan, supposedly locking in lower premiums. Now at age 70, they announced a 35% increase in my monthly premium to be deducted from my small, fixed pension for no reason but profits. Now they say I have no recourse but to lower my benefit amount or just cancel it if I don't have the money to cover the $82/month premium. This is immoral, unethical and unconscionable for them to gain approval to do this to a retiree class group because they reached a certain age. Total ripoff! Where is the government oversight? Where is the states' accountability? Shameful for GE/Genworth to prey on their defenseless elderly clients!

My mother has been paying Genworth now for over 15 years. She fell and broke her hip and need to use the services. She is in a wheel chair and can’t get up at all. She has been denied payment countless times and has over $230K in benefits but can’t get to them. They send people to check on her all the time and then go back to the company and cut her benefits and will not pay. If you want service and get the money you spent years collect, this is not the company that you need to look at. You will not get your money back. Period!

We bought the policy in 2006. I saw the statement in the policy that allowed for class rate increases as a result of bad class experiences. I told the agent I would not purchase the insurance with that clause in the contract. He said they had never had an increase and would not have any reason to increase the rate since the contract was for a fixed amount and not related to the daily price of care (i.e. as the daily rate increased, the the max daily rate paid by the company would not change).

One is to give these people money in anticipation of one of three possible outcomes. One expects the premium to be earned by making good decisions should the need arise. But there are three possible outcomes: good decision (+), bad decision (-), and no decision (-). I found Genworth does not make good decisions when the choice is easy (to wit: insure healthy people). Therefore, I would hate to think of having to trust my medical needs to them if the decision was difficult. I would add: generally, it is a very bad idea to mismanage the application of a trained management consultant.

My husband and I were sold long-term care policies in 2007 and recently reviewed them. Our agent had left Genworth so we were assigned another agent/supervisor who told us that things were not as represented to us by the first agent. Even though we were given a booklet at the time that outlined our benefits and included page seven, "Shared Coverage Provisions," we are now told this page is not applicable to us because both of our names needed to be on the "schedule." When we bought the policies, we were told we could buy individual policies that could share the "Lifetime Maximum" if one of us needed additional care. Now, we are told that is not the case. We needed to read the fine print. Genworth says they are not responsible for what their agent told us and that she was not an employee of Genworth, even though her card stated "Licensed insurance agent of Genworth Life Insurance Company."

As a long-term care insurance agent, I was very wary of representing a company that may not back up the promises I was making to my clients. Now, 17 years later, 2500 clients, over 250 claims, I can say I have been backed up 100%. I have seen Genworth pay claims as well as possible. Clients have been very satisfied, their families grateful. I have seen a couple of people lose their coverage, even though they had gotten 2-4 notices, their family got notices, and I even tried calling both the policy holders and their back ups. It is difficult to lose this coverage. One lady insisted she was too old to need her policy. I was in tears of frustration at her insistence she was dropping coverage. Months later, her son found her policy was cancelled (by her) and threatened all kinds of havoc if GNW would not reinstate her policy. It was too long ago to reinstate. Post 1996 GNW policies generally have a seven-month reinstatement if cognitive impairment is involved in the lapse. Policy holders, speak with your children. Tell them why you are buying this coverage. Family, respect your parents' wishes. Pay attention to their lives. Are they getting forgetful? You may need to take over their books. Make sure a lapse never happens on your watch!

Mr. ** purchased his long-term care policy on 12/17/1998. His policy ended 12/17/09 due to a lapse in payment. Mr. **'s step daughter Sue ** was mailed letters from Genworth notifying her of the policy termination. However, Ms. ** was in the process of moving from Idaho to Arizona and did not receive the letters. The policy's grace period ended 3/17/2010. On 3/20/11, TRESCO of Idaho was appointed conservator for Mr. ** due to dementia. On 12/13/11, TRESCO called Genworth to see if Mr. **'s medical documentation could be submitted to prove Mr. **'s need for benefits under his policy from December 2009 through March 2011 and currently. Mr. ** has paid over $110,000.00 in premiums. Genworth said no. I would like Genworth to consider providing Mr. ** with some benefits due to his time as a faithful client. Please respond to this letter within the next two (2) weeks. If TRESCO does not hear from a Genworth representative in this time frame, TRESCO intends to contact the Idaho Department of Insurance.

I've had great service from GE now Genworth. I think those that "assumed" their rate would stay the same either had an unscrupulous agent or are forgetting all insurance is likely to change over time. Those that missed payment for their policy, all policy applications have “emergency” contact information section to prevent the policy from lapsing, either they didn't assign anyone or the person they assigned didn't reply to the notice. Don't blame the insurance company, especially Genworth, Mutual, Hancock and Prudential. Finally, Genworth was spun off of GE Finance, the same people, just a different name. To check out a company's complaint rate (how well they treat customers) search by company and year here: **, and stop whining.

My husband had a term life policy with Genworth Life since 02/02/99. Unfortunately, we received notification just three weeks prior to his April 4, 2010 death that his policy was canceled and ineligible for reinstatement. The policy was terminated because he failed to make one quarterly payment for $159.90 prior to the grace period expiring in the fall of 2009. At that point, before a payment would be accepted, the company requested a review of his health. Unfortunately, he had major medical concerns at this juncture and was deemed uninsurable. It is my belief, and I have medical records to substantiate, that his medical condition during the period that his payment would have been accepted was a major contributor to the missed payment.

My husband and I purchased long term care through GE. GE sold to Genworth. He died in 2000 after using $200 of his long term care at that time with GE. Our premiums were supposed to remain the same. It has been 14 years I have been paying promptly. Three years ago, I received a notice of an 11% increase with the option of cancelling or reducing my policy benefits. I paid it. Then this week, I received a notice of 18% increase. Again, I could cancel the policy if I wish. I am 73 and there is no way to negotiate like you can with an auto policy. I will be contacting the Better Business Bureau, and I will advise every group I am in not to buy any insurance from Genworth. I will also contact my Congressman. I will call them again this week.

Can only ask automated service. Several minutes of waiting and no operator answers the phone. Need to pay bill.

My mom had a policy with Genworth for many years. She has now been diagnosed with Alzheimer's and has lapsed payment due to her diagnosis. Unfortunately, almost a year passed before we realized this. She paid $56,000 to this company and is unable to recoup any of this investment.

My mother has been paying them for 20 years and because of her dementia, she missed paying some of her premiums. Although we had doctor's letters stating she was unable to care for herself during this time, they denied not only her claim but also her reinstatement. My mom paid around $20,000 to them for nothing. This is a complete ripoff and you would be well advised to stay clear of these crooks.

Now that Genworth has assumed the insurance that rate lock has dissapeared.

I received a notice that a 9% premium increase will be made. This is a long-term care policy in effect since 1992. I see no justification for any increase since the policy pays a fixed dollar amount in event of a claim. It does not pay based on increased charges by care facility. My wife and I are both covered. We purchased early to assure affordable rate.