Genworth Long Term Care Insurance Reviews

Updated on 08/23/2024: In all fairness - I did get a few quick responses from Genworth. That did not actually change anything but still appreciated. I changed star rating to 2 because I mistakenly thought I would simply lose $33k if I cancelled my LTC but it will be applied to an “optional benefit plan” which is far more limited than my initial contract but certainly better than nothing.

Misrepresented from day 1. They were owned by GE when we bought it and the sale was based on the fact that they had a well financed parent company. The latest announced increase makes it unaffordable for us. So we have paid into Genworth since 2002 and get no protection, no earnings on our money, and nowhere to turn. On top of that, the letter they sent says that you can use their website to opt out of the increase, but the website does not offer that option, or any option except cancellation. Sad. Very sad. If you are one of their employees, you should find a better employer. There are plenty of jobs out there with companies that have a future.

Genworth worked diligently to resolve this issue and has reimbursed my mother for May and June confinement.

Company called and approved my dad! Problem resolved! I appreciate their quick help!

Most unethical company ever. My parents paid into Genworth long term care policies for years. About 3 years ago they sent a letter that their annual premiums were going to increase substantially. In years prior the rates had already greatly increased. The letter was written in a manner that sounded like the company was going to go bankrupt. My Mom had to make a decision to continue to pay increasing premiums, despite when the policies were bought it was stated the premiums would not increase, or cash in policy for amount paid in over years. In other words Genworth used my parents money over many years without giving back to my parents the growth that this money gave the comapny. My Mom's policy worth was over 4 times the amount that she was actually given. This is elder abuse!

I have been paying into GW Long-term Care for both myself and wife. I started at age 58 and 56 in 2012. I'm now 70. I have paid thousands of dollars to GW. Today I received another huge rate increase. They have raise rates the last three years in a row. I'm now paying double what I was paying three years ago. I reluctantly paid them last year with their response that there was no increase planned for 2024. Today's increase was 20+%. Of course, they had to know about another increase last year as inflation was under control in 2023. This makes it impossible to continue with the huge increases and lies.

I had a term life policy that converted to a higher premium with no notification from Genworth (they acquired First Colony). I finally reached someone and they had an address for me that was 12 years dates. I'm very careful about updating my address. They are telling me to contact the broker with whom I originated the policy (this was 20 years ago, the guy could be long gone). Terrible. I'm contacting the Massachusetts Attorney General's office.

If I could give negative numbers I would. My mother in law has been paying into her policy for years and now that she needs it, she is declined. She is 91 years old and has recently been placed in assisted living. She has gone through 2 assessments. She can't handle her own medication. She can't shower, eat, or dress herself. I am filing a lawsuit with the attorney general. These guys are crooks. DO NOT BUY FROM THESE PEOPLE.

DO NOT purchase anything from this company; they will not be there when needed. My mother was diagnosed with dementia over a year ago, and I am still trying to get coverage!!!! I get a run around from support staff, managers, policy reviewers, etc. You will spend hours and hours of your time trying to get an answer to no avail. My mother has been through four assessments and has certified information from Banner Alzheimers, primary care Drs., Assisted living facility and more all documented. They keep assuring me they have all the information and just need to review it; whenever I call back and ask for status, they say they don't have the information I previously provided. It is pathetic that a company abuses the people who pay into the plans for years. I have followed up with a class action attorney who has agreed to take my case; there are others; let me know if you would like to join me.

Genworth is deceptive. I've experienced a 320% increase in 13 years. When I got my policy, I was told no rate increases were ever expected. That tells you how clueless, inept, idiotic, ignorant, naive, and dumb their senior leadership is. And, that's the best thing you could say about them. It only gets worse from here. They're like, dishonest, corrupt, and fraudulent. I hope they all die in car crashes in the next year. I hate them that bad.

Deceptive practices, conflicting information from customer support employees. Will not return any premiums after death. Customer support initially stated any premiums would be returned in the event of a death of policyholder. After death now they state they will not return anything at all.

Worst company ever! DO NOT buy this insurance. DO NOT trust this company. My father is diagnosed with Alzheimer's and requires constant supervision for his safety and meets the requirement of "requiring substantial supervision to protect oneself from threats to health and safety due to severe cognitive impairment." Genworth has denied all claims. None of the claims has been reviewed by anyone with any medical background. They took $775,000 of my parents' money. My parents paid in over 20 years.

I have been dealing with this company for a year and a half. My parents paid premiums on this policy for 23 years. Genworth kicked in for 4 months for my father's Alzheimer's care. It wasn't until he was put in memory care that he even 'qualified' for coverage. We then had to wait 100 days before he was eligible for payment (did not know that feature). The don't pay until you call them multiple times after the month of care is long past and invoice has been correctly submitted. You will spend HOURS on the phone waiting for help. Their customer service department only knows how to say "I'm so sorry you are going through this." They know very little about the product and have no power to do anything. I assume their customer service is out of country and isn't trained in LTC insurance, but is contracted for multiple different types of companies.

This company is not worth the money you pay because when you need it they won’t give it. We have spent 100+ hours trying to get funding for in home care & they place so many restriction on qualifications. It’s a total nightmare. We have paid in a lot of money in 35 years & they don’t want to part with what we need & what is due us. All we want is $2,000 monthly & they require more & more paperwork at every turn. Don’t buy from Genworth, please.

I am a 57 y/o daughter-in-law who helped pay premiums for my FIL and MIL for their LTC policy with Genworth. I absolutely have had NUMEROUS awful experiences with them...from denying claims to not paying for equipment. Thank God that their policy is now 'exhausted' - meaning the money has been used. This means I will not have to deal with Genworth again. The amount of time I have spent on the phone with Genworth over the past 4 years is ridiculous. I have called countless times and their claims dept. either is inept or is covering for other depts. that are inept. I can give numerous specific examples of issues.

If you are considering the purchase of long term care insurance think long and hard before you contract with Genworth Long Term Care Insurance. Their payment timeline to policyholders is horrendous, requiring calls each month to determine when you will be paid. When you do call they tell you they cannot give you that information. It is the events of this past month that prompted me to write this review so potential customers would be aware of their business practices. An invoice that Genworth received on 3/1 still has not been paid as of 4/12/24. The last two representatives I spoke to (Gray and Aries) could do nothing to expedite the payment. This information should be available to prospective policyholders.

Took nearly 10 months of phone calls, emails, and forth with forms before we got any reimbursement despite selecting a memory care facility that has several residents with Genworth insurance. Was really frustrating. They did finally pay in a lump sum for the months she’s been in care after the waiting period, which was good.

This company takes people money. My parents paid into this policy and they would not reimburse all the monies. This is horrible… How they take your money but won’t allow you to get reimbursed all. I submitted papers from facility and they would reimburse whole amount.

I have been repeatedly sending invoices for reimbursement for 8 months. They are supposed to notify me if there are any mistakes so I can correct them. I have been waiting months for some, and have called repeatedly. The last time I submitted 10 invoices, they rejected every single one of them! Some had already been approved. Making up ridiculous reasons, giving authorization and then changing their word! They say they don’t have any record of my communications! What is it that they are doing on the other end of the phone?!?, is it just an automatic rejection company?!

I talked to a Genworth representative to make sure outdoor chores would be covered, and they said yes. They even reimbursed us for the first month. Now they are saying they never said this. Why would I continue hiring someone and submitting invoices?! And now they are 6-8 months behind on reimbursements and come up with ridiculous reasons why they can’t -“illegible”- which means they could tell if the date was a 7 or a 9, so they denied the entire invoice. I have had many phone calls with them correcting errors and they still don’t reimburse us. My father paid his premiums on time for probably 30 years and they aren’t holding up their end of the bargain, and now they are saying they don’t have any record of my conversations with them. How convenient. Is there another site for remedies and class action?

So far Genworth has been a complete and utter disappointment. They are slow, seemingly cold hearted, have terrible customer service at times, and no reimbursement for in home care after 2 months. I plan to hire a lawyer and write an expose on this company if they do not take my claims and invoices seriously. They are putting elders in danger because they are acting irresponsibly. Perhaps that is what they want. For people who have paid their hard earned money month after month year after year to just fade away and die, eh?

The company ignored 6 years of Neurological and Neuropsych records, MRI and Oncology records to deny care. Instead, they relied on a company they hire to do a nurse Zoom assessment. The nurse took the client's word that he could do all his Activities of Daily Living. This is a typical characteristic of patients with Moderate Alzheimer's Disease. My husband also has Non - Hodgkins Lymphoma ( Stage 4). Even though I have Power of Attorney and am the health surrogate, the nurse did not listen to anything I said. Furthermore, the test she administered cites on the website that it is not sensitive to people with higher education. My spouse has a PH.D. Anticipating that this Zoom assessment was a sham, I wrote the company and asked that medical records would be reviewed before a determination was made.

A claims specialist call and after a week the rep was able to resolve the issue and a re-reimbursement check was sent to my mom. I'll update and give them 3-stars since this was resolved but only because I wrote an online review and intervened on behalf of my elderly mom.

I would have given the review 1 star, but at least Genworth responded to my letter so I relented. After I received the options for continued coverage, I phoned Genworth LTC customer service and was told the options were what the options were. Genworth was promising a 118% raise in premiums if I keep my current coverage. I wrote a letter to protest and several weeks later, received a legal brief claiming in which Genworth asserted it was within their legal rights to do what they are doing. So, after fourteen years, with a 3% inflation option, Genworth wants to reduce the benefits increased by the inflation option while reducing the premium.

Genworth administers my mom’s LTC policy. Unable to get a claim paid regardless of physician attestations, phone calls & letters. Incompetent customer service, unable to get management engaged. Loose contract language suits their denials. Ask that you submit supporting documentation via a portal which is “under construction” so be sure to send any paper mail certified, via email with return receipt if you get an analyst assigned to your claim, or by fax with a time/date stamp receipt. I have worked in healthcare claims & benefits most of my career and feel like I’m on candid camera every time I have to interact with this company.

This company is the ABSOLUTE worse. Obviously, they are in dire straits as they would not change up the payment reimbursement policy to completely screw over their clients. If you are reading this DO NOT BUY ANY TYPE OF POLICY WHATSOEVER with Genworth (China Oceanwide Holdings Group), that's even if they are selling any. It all makes sense when you read that a class action suit was settled Feb. 2023. This is exactly when the company started rolling down hill at top speed. And I am assuming that the China Oceanwide Holdings Group is all about making money and screwing over existing clients to increase their bottom line. This is a monthly nightmare trying to get reimbursed... Clients beware.

Genworth is now current with its payments.

My wife and I purchased a Genworth Long Term Care policy several years ago to protect our future care needs. We were recently sent a communication from Genworth that they intended to apply to each State where they had sold policies for rate increases varying from 142% to 639%. We have been given the option of keeping our policy and absorbing these absurd rate increases or choosing an option that will greatly reduce our benefits. We have had no choice but to choose to receive a refund of $10,000 with no further premium payments.

After many failed attempts to get a claim approved, a letter was sent to Genworth complaint department along with a complaint filed with Consumers Affairs. It appears that the claim has been accepted. Just waiting for the check to show up in the mail. Would have gave a higher rating if not for the early troubles in getting the home care agency to get Genworth the billing information in a format they could accept. I really felt like they were just trying to wear me down, so I would give up. Thanks to Genworth and Consumers Affairs for getting this resolved.

The company has recently reached out to us and made things right. It was a really frustrating experience to get to this point, but we do appreciate that they have worked with us in the end.

My dad purchased a policy in 1993. He's 95 and I got Genworth to pay on his claim after a hospitalization last year. Genworth practice is to create so many obstacles that you give up or the policyholder dies. They sold the policy to ensure my dad and mom could stay at home until the end of life with assistance when that time came. My dad believed he had coverage to stay home until August...

I bought LTC from Genworth shortly after my husband died in 2004, I was in my early 60's and was told that premiums would NOT increase, but that wasn't true. My premiums have increased several times over the years, going from around $900 quarterly to $1265. Now, I'm told that my premium will be $1675 quarterly, and this in less than two years! This means approximately $6000.00 per year. I'm not able to pay that kind of money. I was told that my premium jumped to that amount because I turned 81! I'm going to stop the premiums, but now I feel vulnerable with the far greater sum I'll get as "paid up." This company is heartless and predatory as far as I'm concerned. Please include me in any class action lawsuit.

Insurance companies should be experts in predicting risk and creating premiums reflecting on that risk. My wife and I have a Genworth Long Term Care policy for over a twenty years and we have experienced one rate increase after another due to "higher than expected aggregate policyholder claim costs." This year's increase is up 100 up to over 100% on top of numerous increases in previous years. Seems like an incentive to get people to forfeit any benefit of previously paid premiums by letting policy lapse, or downgrade their coverage to lower the amount of the increase. Meanwhile the Genworth CEO makes over $10 mil per year ( That's where my premiums are going). Angering enough to consult a class action attorney.

My mother fell & shattered her knee replacement. She had major surgery to repair her leg, but her surgeon told her she can not live alone again. Genworth started out covering her long term care after she went thru rehab. However after about 2 years decided that she was no longer eligible under her policy. We took her to the doctor & got a letter stating that she was no longer able to live on her own & they covered her for another 6 months & then again denied coverage. We got another letter from her doctor stating no changes had taken place. They denied her coverage this time. I called to ask why. I said she is not years older, partially blind & can't hear or stand for more than 45 seconds without sitting down and is totally incapable of taking her own medication.

My parents are 97 and 98 years old. They paid Genworth long term care insurance premiums since their early 70s, expecting they would be able to cover long term care needs if they ever needed to. Sadly, they were mistaken. My parents began using long term care in 2022, and Genworth has been exceedingly disappointing. Genworth makes people work very hard to get a claim approved, with tons of paperwork, phone calls, video assessments, and submission of care plans and other documents, all of which is very time-consuming. Once a claim is approved, Genworth does everything it can to avoid paying benefits. We blithely expected that my parents would get their policies' monthly maximum benefit, because their long term care costs exceed the maximum. But that is not how it has worked out. In 2022, my parents paid over $150K for long term care and Genworth only reimbursed about $30K.

My parents paid into Genworth for over 20 years. My Dad is now in a long term care facility and they are denying paying for the service saying he doesn't need it or qualify for it. Every time you call you get someone that is offshore and does not speak clear English. I am now told again, even after the facility submitted documentation, that he does not need the care. This is all in an attempt to not pay. This is ridiculous. They should be sued again and again until they get this right. People have a right to get the benefits that they have paid for. I am told that I have to wait for a call back from a manager. Just plain wrong. Do NOT use this company at all for anything.

This company is absolutely horrible. My parents paid on this LTC policy for DECADES and when we finally tried to use it to get in home care for my mom who had advanced dementia they said they no longer did that even though the brochure they were given and coverage they signed up for clearly states they do. They simply told us it had changed. I had to send them my power of attorney TWICE that I was authorized to act on their behalf and they still continued to give me a hard time about it every time I called them. Every time I called them to take care of something there would always be an issue. When we finally had to put my mom in a memory care center she was there for 6 weeks before she passed and we had to pay the ENTIRE AMOUNT ourselves and fight with them for SEVEN MONTHS before getting reimbursed.

The company is horrible at reimbursement. We've been working with them for reimbursement for 10 months with very little payment. When we call in they give us just enough information to get off the phone but not enough to get us through the process.

We have had Genworth LTC insurance for about 15 years. In the past two years they have raised our rates three times. What a sham of a company to raise rates on retired people who bought policies in their 40's and 50's and now that we are in our 60's raise rates in an effort to get us to take a policy with DRAMATICALLY lesser benefits. Horrible company. Horrible customer care and concern.

Twice in the last 6 years Genworth has written us saying they could no longer afford to offer us the long-term coverage that we signed up for 13 years ago. Each time they offer options to dramatically reduce the services covered, increase our monthly payment by 20-40%, or cancel the policy. This week we received the third such letter. Our policy will increase from $578/month to $809/month unless we reduce services again dramatically, or they will cancel. What kind of policy is this? I can't believe we were this stupid to not read the fine print when they signed us up, or that a company can have the guts and temerity to keep doing this. I have to believe many others have had to cancel after years of paying into this. If anyone has any suggestions, please send them to **. I am so angry I am spitting nails.

Company followed up with a phone call today, and resolved incorrect information that I received four days ago from a customer service rep.

Genworth Long Term Care Insurance based out of Richmond Virginia. My grandmother is 96yrs old and had recent hospital stays over the past few months. With that being said on 10/17 I called Genworth to get information on her policy, called back on 10/19 her health was declining. Spoke with Mary and she went over her policy, told me independent caretakers would be covered, she did not need to go through an agency. Filed a claim on 11/22 s/w with Terrada after her 9-day admission to another hospital stay. At that time I was told again the independent caregivers is a covered benefit under her policy, she even asked for their names. We had to pay out of pocket for her home care for 20 days before they will pay, the claim should be processed 30-45 days. I submitted all the requested paperwork on 12/5 to Genworth.

Talk about a company that was paid premiums for 26 years then tried to scam my 80 yr old mother into taking the premium back instead of honoring a future claim!!! It gets worse... At every turn they don't want to pay and push back constantly.... They owe my mother who meets the criteria and have paid reluctantly and with harassment though at every turn. Plus the call center is offshore so good luck resolving anything... They will say, "Don't worry. We have it taken care of. " Then 3 weeks we get another letter requesting the same exact items. Someone please start class action!!!! Oh and if considering their insurance? RUN AWAY.

Genworth tried every tactic to refuse to pay their (small) share of my sister's nursing care while in hospice. They try to overwhelm, confuse, and exhaust you so you give up on your claim. Stories of this are all over the internet. They lie and say they did not receive paperwork that was sent numerous times! They make you call repeatedly and try to talk you in circles. They do this to families who are in states of extreme stress/grief. This is a terrible company with no conscience.

I purchased Genworth Long Term Care Ins. in my 40's for myself and my wife. I was GUARANTEED my rates would NEVER go up. I have paid my premiums ON TIME year after year and they were always the same rate I was guaranteed. Today I received a notice that they are increasing my premium by 37%. Yes, 37%. Is this even legal?? I feel so scammed for trusting that this corrupt company. Not only will I be contacting the BBB, I will also make it my life's mission to let everyone I know that GENWORTH INS. RIPS OFF THEIR CUSTOMERS. If you were on the fence about getting this ins. I can only tell you BUYER BEWARE. They will promise you one thing. They rip you off down the road. I can say honestly that I have wasted thousands of dollars with a company that will happily take your money, then try to steal from you down the road. STAY AWAY FROM THEM!

My 86 year old mother has been in a Assisted Living Facility since April, 2022. In May, after 20+ days, I submitted a claim with Genworth against her LTC insurance. I have full POA for my mother and she is clearly in need of assisted living. She meets all of the criteria as she was assessed as such by her personal physician and the professional staff at the assisted living facility before she was admitted. Several weeks after the claim, we finally had a protracted (3 hour) virtual assessment via a Zoom call with a nurse who was professional and courteous. Subsequently, my mother has been notified via mail that Genworth has all the information they need and the claim is still being processed internally.

My 87 year old father has had a Genworth LTC policy in force for the better part of 25 years. He is taking care of my 86 year old mother who has severe dementia, in their home. The amount of paperwork and back and forth over the phone that Genworth has put this poor man through, w/o yet paying a dime or authorizing anything has been nightmare.

This place is unbelievable, love you when you make payments but when you make claims the claws come out. Paid on this darn thing for 40 years. Dad passed without making a claim. Now our mother physically cannot take care of herself. We made a claim. They had a nurse FaceTime us, evaluate my mom, hummm you can't do that and have an efficient evaluation, they asked Dementia questions. Oh, and if we wanted an in person evaluation, we had to pay for it.

My 87 year old mother's health has rapidly deteriorated over the past 2 months, and we've moved her to a skilled nursing unit at $311/day. That adds up to over $9,000/month, or over $112,000/year. She and my Dad paid their Genworth LTC premiums for 20+ years, and were fully paid up by 2016. We did the CareScout assessment for my mother on 3/9/22, submitted the nursing home's Care Plan for my mother, as well as ALL the required documents. The claim still says "pending decision" as of 4/8/22, so I called them and they told me it will take 30 to 45 business days for their review and decision. She could be dead by then! I do not recommend anyone buy an LTC policy, as someone else said, set up a HSA instead.

My parents purchased and began paying premiums for a Genworth LTC policy over 25 years ago. My Mother's condition began rapidly deteriorating in September, but we were comforted by knowing their LTC investment would allow my Mother to stay in her home and receive the care she needs... only 4 months into our Genworth claims "experience", we are now frightened about being able to honor her wishes. In 4 months, we have placed $45,000 in claims and only received $1,400 in payments, which means we have been paying for the care from my Mother's savings.

Do NOT buy LTC insurance from these clowns. Processing my mom's claim took 6 months, and everything is a fight. I submit a receipt that shows I paid something. They say it doesn't show payment (when it does), we fight for weeks and then they say they don't pay for that sort of thing. I moved her to a new facility. They insisted on (yet another) evaluation, and took three more months to look at it. It's approved, but it takes three more weeks to look at invoices? She has been in care for 10 months now. They paid a few bucks from five months ago, but not a dime for where she has been living for 4 months. I have paid $100,000+ out of my own pocket while we wait. They are obviously waiting for her to die, or making interest off the money they owe us. And they are nice but customer service is really, really stupid. I have to walk them through everything like they are five year olds. I hate this company, it's garbage.

I actually sold LTC insurance 18 years ago. I bought a Genworth LTC policy that covers my spouse and me. Now I have been paying for 17 years and conclude I made a mistake choosing Genworth. OK, their actuarial work was terrible. But they must also have mismanaged everything. They only now are telling their policyholders the truth because they have been forced to by class action suit. I don’t think I need to advise anyone not to buy a Genworth policy because I think they are no longer selling them.

My inlaws both have Genworth Long Term Care Insurance. They have paid hundreds of thousands of dollars towards their premiums over the past 40 years. Not only has Genworth raised their premiums exponentially over the years, but now that my father in law has dementia and needs to use his benefits it has been nearly impossible and now a full time job just to get reimbursed for his care. There is no way my 75 year old mother in law would be able to wade through their red tape without my help. I'm a litigation paralegal and it's nearly impossible for me.

I dread every time I need to call Genworth. They don't have a secure message system on their website and every call is on hold for 15-32 minutes. Then you have to repeat the same policy information you previously provided to get in line for the next operator. You can get the side of the business that sells policies answers their calls immediately. Such poor customer service is an indicator of what it's like to manage a policy with this company. Your money is better off in a health savings account.

My 99 year old father has paid up his premiums and now needs to access his benefits for in-home care. I was beyond shocked yesterday when he was notified that his claim was denied. Getting answers is frustrating since there is no one assigned to the case, which I suspect is a stall tactic to wear down the policy holder. I have hired an elder care attorney, who says my experience is typical.

We have had Genworth for 10 years. We are a younger/oldish couple in good health. Our policy has gone up four times in excess of 20%. This year our policy went up nearly 1/3 which was over $2500, and this was after cutting our benefits significantly last year. This company is rated only a C++ which must be because of the difficulty they have in accurately assessing costs (i.e., premiums) and in not making money during a bull market. We are trying to switch policies and are exploring AARP's policy and Mutual of Omaha's. Not sure we will get the same benefits as our policy is a good one not available any longer, but hopefully we will find more stability.

Genworth uses a company called Care Scout to determine whether or not you are approved for LTC benefits. They do not care what your doctor says. My mom went into hospice a year ago after having been in an Assisted Living Facility that Genworth was only paying 60% of the room rate. She has made some improvement that she could go to a facility that has 24 hour nursing care. I called Genworth to see if this would qualify for the 100% room rate and was told that she would have to be at the facility before they could even open a claim. So now after two months they say because the facility doesn't have a nursing home license they will only pay the 60% room rate. We are paying a very high rate to have her in this type of care. They did not bother to tell me this from the beginning.

I find it amazing that Genworth has the nerve to raise my premiums from $2500 semi-annually to $3900 after showing an increase in profitability according to their report to stockholders. Apparently, the deaths in nursing homes due to Covid increased their profits. It was only few years ago that they increased my premiums if I remember correctly close to a $1000. I don't know how much other long-term care companies have increased their premiums but to me a 78 year old male in good health is a rip off. I frankly don't remember what I paid for the policy when I signed up in my late 50's but I am sure it was not more than a $1000 a year.

I have been paying for a Genworth Long Term Care policy for close to 20 years. Over the past five years the annual cost has skyrocketed. I've reduced coverage amount and time, still had the cost more than triple. Last month I was sent a "settlement selection option" form. Within a few days, I had made my selection and emailed it back to them, requesting a refund of over $9000 and keeping a remaining $42,000 worth of insurance coverage. (That was the amount on their printed form, based on my original policy and how many years I'd had the coverage). Today I received a confirmation letter of my choice. However, the $42,000 had been dropped to around $39,000 in coverage! They said my refund check was in the mail in a separate letter. So right up to the end, they are lying about the policy and coverage.

I do my 94 year old grandmother's claims for her care. They never want to pay out what they are suppose to then they pay 1/4 of what is owed and say it’s how it was submitted. They are a terrible company to work with. When my grandfather passed away he only used a fraction of his insurance money and instead of putting it to my grandmother's account they put it in a pot of people that were going to run out of coverage. I will not buy from this company at all.

I bought their policy over 30 years ago with an annual cost of $705, which is to pay only $60.00 per day in benefits. I understood from the salesman that increases in premium cost were possible but had not happened before and if they'd did they would be reasonable. In May last year they were increased to $2,300 a year with no increase in benefits. I have never made a claim and am 96 years old.

This company delayed one of its early payments to me when it mistakenly sent another payment to an agency I had not used in over a year. Subsequently it has taken an excessive amount of time to honor payments for claims I have submitted. Currently I have in excess of $20,000 in unpaid claims. In addition the company continues to call asking me for a document that I have provided twice and its representatives have told me the company has in its possession.

Purchased two GE Policies in Jan 2003 (How can one go wrong with GE?). Agent neglected to mention that the policies would fall under a "spin-off" company "GENWORTH LTC" months later. Premiums started increasing in 2012 and were double the original by 2020.

I like my policy benefits. I was lead to believe that people with a hidden agenda post on this website. I am fit and lean so do not expect to claim on my 23 year Genworth LTC policy but now wonder why I seem to be the only person in my "Class" to be offered a $28000 cash BUYOUT offer by Genworth to drop my Amex 1998 form #7000 PCS-I series policy that covers CHORES like snow shoveling & grass cutting if I qualify for home care. I was lean when I purchased my policy and still am lean enough to pass a medical..

My mother-in-law has had a policy for 20 years paying into monthly. Now we put her in assisted living and we have been jumping through hoops to get them to cover her. They have excuses after excuses. They keep telling us she does not qualify!!! She walks with a walker but hardly at all because she has a bad hip and can't have surgery because stage 4 kidney disease. She has dementia and doesn't take her meds without help, sleeps all day and not to mention her Doctors told us we should put her in assisted living. She gets so confused but can put on a good face. Well that's why, she was having a good the day they interviewed her. If we move her and she falls what next? LAWSUIT!!!

Their response to my request have been sluggish and they work much harder at not paying out claims than making claims possible. I am writing for my 90 and 93 year old parents. This is the year of the pandemic and my mother has leukemia and thus a seriously decrease or non existent immune system. I have asked for a waver so as to limit who comes into their home which without a second thought they refused to give. They don't care about their clients. They only care about stockholders and making money!

I cannot decide if these people are just completely incompetent OR if they are purposefully trained to create chaos and confusion in order stall claims all the while acting like they are helpful. They act so sincere and nice on the phone, but in handling my 86 y.o. mother's claims, I have never been able to speak to the same person twice.

I am the son, administering for my Mom with a POA in the state of Virginia. The good - no issues with the amount of coverage, but of course my dad bought a huge policy. The people who represent this company are nice to deal with, always polite and patient. The bad - you gotta have a lot of patience to deal with this company! - All communication is one way. They will call my mom and leave messages asking you to call back. You can't get a live person on the phone, and if you leave a message after 5 minutes of talking to their machines they might call you back. Genworth case reps call my mom who is barely competent about once a week, she asks them to call me since I'm the POA and handling the claims, never got a call or email.

My in-laws took out a life time policy for long term care when they were 60. My father In-law had been going down hill for years and was paying out of pocket for care. I finally asked to see the policy he had. We submitted a claim to Genworth and they stalled every corner. Fast forward on Father in-law 87 passed and Genworth sent a check for 6K. Mother in law has a claim and they said she was approved and we moved her to assisted living. They have denied the claims stating she doesn't meet the guidelines!! She is 87, walks with a walker, dementia etc. She seems sharp some days, but most she can't be left alone.

My parents have paid premiums for their long term insurance for over 30 years. They have accumulated dividends well over $100,000. They are now in a situation that they are filing for benefits. The red tape, forms, phone calls, more forms, faxes, more phone calls that you have to go through to receive payment is more than frustrating. Invoices for over $3,000 have been submitted since December, 2019 and they have received total payments of $259.20. I have made several calls checking on status with absolutely no resolution. If they did not have as much money invested in this plan I would tell them to forget it. A shame that they take premiums for many years and when their services are needed they are not quite as available or helpful.

We purchased long term care from a Genworth agent almost 25 years ago and have paid premiums "automatically" for this period of time. Last year in 2019, we received a notice that our premiums were going up. Mine by 91% and my wife's by about 80% and this company has the the audacity to take advantage of seniors [I am 82 and my wife is 78 when this was received]. This is unbelievable, and the only option offered was to pay almost double what we were paying or reduce drastically our amount of insurance with no guarantee that this would be our last rate increase. Genworth is worthless! This is what happens when corporate greed goes unchecked, and accepted by our country's state insurance departments. This is pure theft- sadly!

My mother pd. assisted care and nursing home ins. from Genworth for yrs. Mom received $0 from the company when living in assisted care facility. The company sent a representative to the care center to determine if mom was in the guidelines to receive benefits. The outcome of the visit was disheartening. The assisted care policy mom had purchased was exactly identical as the nursing home policy. 1. Needs help eating. 2. Needs help bathing. 3. Needs help getting dressed. Etc... This Genworth assisted care policy that was purchased was more like we were scammed.

Was with the company for about 10 years when my rate of $68.?? when it doubled, actually close to tripled. Naturally being on fixed social security income we could not afford such an increase and had to drop the plan. 9 years @ $800. + per year gone. Stay away from these people.

The elimination time for coverage to kick in is typically 90 days. If a person goes into hospice they do not waive this. Other agencies do. It is very obvious a person in hospice will be gone in a short period of time. Long term care payment build quit a some of coverage money. You lose if you go on hospice no way to get help, very deceptive.

Genworth cancelled my mom’s LTC because they tried to get their payment out of the wrong account. I applied for reinstatement as her Power of Attorney. After a month of going back and forth, they told me a Power of Attorney can’t submit an application. After nearly 3 months of getting Genworth everything they wanted, they wouldn’t reinstate the policy because my mom’s health isn’t exactly the same as it was when she opened the policy 13 years ago. They did everything they could to deter me from going through reinstatement. They are an awful company that never wanted to reinstate her policy. They went through the “procedure” so they can say they did it. They never had any intention to reinstate the policy. I would NEVER recommend them to anyone!

My sister has Genworth LTC insurance and was diagnosed with cancer. She had to have a hysterectomy and chemotherapy and was dealing with all the horrible side effects that comes with chemo and surgery. She is single and lives alone. She got assistance for a month to help her through the worst of it. When she tried to call to start a claim, she would be on hold for 20-40 minutes at a time. When you are going through chemo, that is a LOOONG wait, so many times she had to hang up.

I am seventy five, in relatively good health, and so far have had no need to make a claim. But the manipulation of the premiums on this policy has become criminal in my opinion. I took out this policy in 2004, and was then paying $290/month. In 2015 I received a letter from Genworth that my premiums would increase to $500 per month, but I had the option of deleting the inflation provision on the contract, for rates of $272/ month, and a daily allowance of $487/day, for three years, or a payout of my money paid to date. I took the deletion of the inflation option and for the past four years paid the premium.

I am one of many people who trusted Genworth. I am being bullied by Genworth to cancel my LTHC policy. They are raising the premiums to drive out seniors who cannot afford to pay and pay... My only question is how the fat cats at Genworth can sleep at night

My parents have been paying Genworth for LTI for about 50 years now. Up to this point they have probably paid somewhere between $200-$300,000. They are both now elderly and in need of home health aides. We opened claims for both of them and were told that before the insurance begins to pay, they have to pay for the first 100 days of care! Since my dad needs an aide 24/7, my parents are now laying out over $500/day only to find out that after they reach the 100 days, Genworth will pay them $170.63/day!! BIGGEST SCAM ON EARTH!

Overall, I have felt that we have been treated well by Genworth LTC. We bought our policies when we were 38 and 42, respectively. As a result, now that we are in our 60's and both required care we have very good coverage for which I am deeply grateful. We still have not received the same amount in benefits which we have paid for premiums, nevertheless.

Horrible insurance company and biggest mistake of my life! I purchased this insurance for my mom in 2001 the representative assured me that they had never had an increase and that the likelihood of one was pretty slim but if it did it wouldn't be that much. At the time my mom was healthy, past a physical and was only 60 but I wanted to protect her investments being that she owned a multiple family home and had a small savings my dad had left her. The policy was $150 a months since then it has gone up a few times and now I'm paying $220.38 a month.

My 87 year-old aunt is extremely ill and for three weeks and about 10 phone calls, we’ve tried to get a representative to process her claim and submit a referral to the agency to visit her home and initiate care. Genworth staff use every excuse in the books about they didn’t get the message, they sent the wrong form, the intake person failed to document what was occurring, the third party care agencies didn’t answer their phones and were completely irresponsible and uncaring. My aunt religiously sent in her premiums and we just received notice they were almost doubling her quarterly premiums in September. This is the biggest scam ever and a class action should occur to stop this elder abuse. People can’t get care and die never having used their rightful benefits. So WRONG.

Insurance companies are supposed to be experts in predicting risk and creating premiums reflective of that risk. My 88 year old mother has held a Genworth Long Term Care policy for over a decade and has experienced one rate increase after another due to "higher than expected aggregate policyholder claim costs." This year's increase - going from $12,973 per year (which is up 100% over past 4 years) up to $22,143 per year - a 71% increase implemented over 3 years. Seems like an incentive to get people to forfeit any benefit of previously paid premiums by letting policy lapse, or downgrade their coverage to lower the amount of the increase. Meanwhile the C-Suite at Genworth makes $4 mil-$9 mil per year. Angering enough to consult a class action attorney.

I am the son, managing my mom's claim. Submitted application 5-17-19. Approved on 6-3-19. Finally saw official complete approval letter on 7-5-19 after calling and requesting one. Claim rep had missed the email requesting this be sent to me. Submitted house cleaning invoices on to FastPay their subcontracted verification agency, who submitted them for payment to Genworth on 7-15-19. Called today to check on status. Could not get to our claim representative, the Genworth phone contact put me on hold and asked the rep our questions and then got back to me. Claims are generally paid within 15 business days, but the first one can take up to 30 days. They would approve our claim today.

Has anyone had this issue? My mom was denied her claim in an assisted living facility even though she has 2 ADLs. We were told the claim was denied because a doctor is not on staff. Of course they knew that months ago when the claim was started. Does anyone have a similar experience?

I had a shoulder replacement. I had about one month of home care. Even before I submitted my bill, the company called me and ask for my invoice. I submitted it, and within a few weeks got reimbursed. So far, I am 100% pleased.

I bought my policy in 2002 and was told they had never had an increase, but there was always a possibility. My payments gradually went up and I was paying $3,507.84 in 2018. Now I have been told that my payment will be going up every year until 2021 when I will have to pay $9,917.18 annually. My friends have Long Term Care with other companies and they have not seen increases like mine. I was also told that I would most likely see more increases. This is outrageous and should be against the law.

This is quite possibly the worst experience I have had with ANY health care. Forget your premiums - your rate increase means NOTHING if they keep on denying your request for a claim! You are paying into this policy for NOTHING. We have been trying since December of 2018 (5 months so far) to get my mother approved for a claim. Genworth keeps on denying the claim even after she has had two strokes. They have paid into this policy for 20 years. Call after call, you get the run-around for 37 minutes about how they have to send a link to the project team to identify and research the claim. My brother is an insurance agent, and he doesn't even understand their mumbo-jumbo. Please learn from our experience and do NOT choose this company for you or your loved ones.

I am POA for my father who is 91. He purchased a $10,000.00 life insurance from Life of Virginia in June 1988. Since Genworth took over Life of VA his semi-annual premiums started to "creep up" over the years until Genworth was purchased by the Chinese. The premiums began to increase and reached to $130.00 semi-annual, not too bad for his budget until today. He received a letter stating his premium will increase from $130.00 semi-annually to an outrageous $625.80 semi-annually!!! There is no way he can afford such an increase and his only option is cash surrender of $1,134.60!!! He cannot get any insurance at his age and he is in a battle with prostate cancer. I cannot believe that this company can get away with their sinful tactics, especially the vulnerable elderly!!! Now, my father is devastated that he has no money for his funeral (he just finished paying $10,000.00 to bury my mother). Shame on Genworth!!!

Just received my 'rate increase' letter. We have had these two LTC policies since 2002 and the premium started out at $2,800.00 per year for the two policies. We have 'unlimited' benefit policies that provide compounded inflation protection at 5% per year. There have been a few rate increases in the past, but all-in-all, it's not been 'unworkable'. Our premiums today for both policies are $4,400.00 per year.

My wife and I purchased long term care policies from GE Capital Assurance, now Genworth, in 2003. Though we hoped to never need long term care, the policies seemed a responsible thing to do to remove the concern of burden to families and to mitigate potential future financial burden. The policies came with a 5% annual inflation adjustment and premiums remained flat for a number of years. The sales rep did not promise that there would be no increases but strongly suggested that there would not. In recent years premiums have skyrocketed, presumably in part due to Genworth making poor projections on their out of pocket costs and perhaps for other reasons.

LTC Policy. Does anyone know of a State department of Insurance that is doing anything about this Company? I was just notified of a 110% premium increase. Does anyone have a lawyer or law firm working on this problem? Sounds as if we will need a lawyer to help us managing our policy and claims.

My wife and I each purchased LTC insurance from Genworth back in 2006. I'm older, my premium started at $3,380/year, my wife's at $2,236/yr. In 2016 my premium was increased to $4,630.60 and my wife's to $3,063.32. That's about a 37% increase but we bit the bullet and continued, assuming these increased rates would hold steady for another substantial period of time.

Fifteen years ago I bought policies for myself and my wife from GE. Since we were in great health and relatively young the cost of the policies were reasonable. Those policies were since sold to the Genworth (less) mafia. Nothing but rate increases and promises of more rate increases coupled with coverage decreases since then. It's obvious that Genworth (less) will continue to raise rates until we all cancel our policies. That way they get free use of our money in order to bribe our corrupt politicians who approve this practice.

I’m the legal POA and POH for our mother. Genworth has not provided due coverage payments since our Mom fell and had to go to the Hospital. We continued to pay for her at her Assisted Living residency. Now back at a new place closer to me segued from one to another they make you wait 45 minimum Minutes on hold then act as if it’s the first time they have heard from you. It is the worst and most degrading experience I have ever encountered. They have our family repeatedly send documents while reviewing Mom over and over! Mom’s policy was paid every month on time and for excellent coverage. In fact they don’t even offer her type of coverage anymore.

After several years of paying for my wife and my Genworth LTC policies and experiencing steep premium increases we have decided to not give them another penny. One reason is because we don't believe Genworth will survive and even if they do survive we can see from the experiences of the reviewers here that Genworth will do whatever they can to make it difficult or impossible to get a benefit payment. The reviews here show an atrocious record of a company that people have placed their trust in only to be betrayed along the way with premium increases and then even worse when they are incapacitated and badly need their benefit payments. I spoke to Genworth on the phone and they said if I pay this year's premium then in November there will be another premium increase which I can then not pay and I can take the non-forfeiture clause in the contract to lock the benefit at the amount paid in.

I am a current policy holder also. My parents' policies are each worth over 300000$ after compounding interest for many years, and we have finally met the 100 day elimination period for Mom. Their premiums are currently 5000$ per year, which is reasonable to me considering the cost of nursing care and assisted living facility cost. Our premiums have doubled, but long term care costs have skyrocketed. One month is 4000 to 7000$ locally. It's all a gamble, just like the stock market.

I own a company that provides care to one of their policyholders. They keep mailing my payments to the wrong address. Three times I sent them revised W-9's and four times spoke to representatives on the phone, all claiming they would correct my address. Seven requests over about four months and they still mail to the wrong address. What a pathetic, brainless company.

In the past 5 years Genworth has more than doubled our LTC policy annual premiums. They have even gone as far as to promise another 150% increase by 2026. These increases are enabled by the South Carolina Insurance Commission. The closed door reviews are essentially a pass through for Genworth. Avoid Genworth at all costs!

Take a %130 hike or lose LTC! I invested in LTC with Genworth so as not to be a burden should I need it. I was told there would never be a significant increase. This was definitely significant and I was told pay it or I could use what I had accrued for Long Term Care at $300 per day which would last less than three months! I was told by Genworth in 2016 that the actuaries had made an error in calculation way back when I first purchased the policy! I asked for a payout and to close the account but was told it is not possible. There are now 240 complaints on this platform. Is there any way for us to file a complaint as a group?

My husband is deceased. Our financial advisor was learning about selling this product. Was I the first customer? As far as I am concerned, they have stole my money. There is no way out! I don’t pay premiums, I forfeit. If I don’t take increase my benefits go down. 4yrs to 2yrs. Benefit less per day. Before, you good freeze what you paid in but was a time limit to do this. I asked about it later and of course, no. So no matter what I do, I am the loser. Now they are hooked up with China. They didn’t ask me if I approved, which I don’t so seems to me I should have been able to get my money back. When I purchased this, there was nothing stating this would be sold in the contract. Don’t recall the word China when I said I would take this. My husband had just passed away and I feel taken advantage of.

I’m working for a lady that has terminal cancer with less than 6 months to live and they are making excuses not to pay. This company sucks. Her name is Rose and she only wants to die at home, that is why she invested 500,000. They only allow 7180.00 a month for her care and still owe 40,000.00 for 2018. What a rip off and so sad that you have to deal with this on your final days. The money she has paid in for care Genworth will keep after she dies.

Genworth must be investigated and anyone who approves these outrageous increases. I have an LTC policy with Genworth which I originally purchased from General Electric over 15 years ago. I just received a premium increase from Genworth of 72%. I was paying $7,365.03 annually. It has been increased to $12,667.75. Is this legal? Over the last 5 years my premium has increased $8,365.03. I do not recommend Genworth.

My wife and I decided to purchase LTHC after experiencing my father's illness with Alzheimer's. We purchased in 2003 two policies one for my wife and one for myself. These were "Lifetime" coverage policies with a 5% annual increase compounded factor. In 2011 we were presented a large rate increase at which time we reduced our coverage to a maximum of 4 years and were able to maintain approximately the same premium. This year we received notices telling us our policies would increase incrementally by 130%!!! We've paid in just under $70,000.00 and now cannot justify the increase on our fixed retirement budget.

After moving my mother into an assisted living facility 6 months ago - Genworth is now refusing to pay for her long-term care because they say she no longer qualifies under the "guidelines". I called the assisted living facility to ask if they had been interviewed by Genworth and if anything had changed with her care. They confirmed that nothing had changed with her care and they were confused about why her benefits were discontinued.

So scams are abundant, avoid long term care. Before I turned 50 and before and health issues I signed up for long-term care with use to be GE Capital and is presently Genworth insurance. My rates have been 3456 per year and I have paid over 15 years. Adds up to 45,456 dollars. This year the rate increased to $9770.00. I am researching and finding that there are several class action suits on Genworth and that they recently sold their long term insurance to China. Not another dime and I will see what I can do to fight this. Any ideas are appreciated. Thanks. Had to vent.

We are facing a 57.75% premium increase this year and projected an even larger one next year! I started my LTC policy 8 years ago and have only 2 years to meet the 10-year paid-up policy. This was my way of assuring my family that IF anything happened to me, they would have a way to care for my physical needs. But, at age 72, I feel I cannot afford this drastic increase and their reduced options leave me feeling that the high premiums I have invested are now lost to an unethical company. Paying any further premiums is likely just throwing more money away. PLEASE include me in any class action suit! This is simply WRONG!

Premiums have increased 90% in the first 10 years of our policy. Since we bought a specific cash payout ($100/day+5% per year), the actual cost of LTC care should not come into the equation. The implication is that my wife is twice as likely to need LTC as they thought 9 years ago. Unlikely, just fraudulent pricing and reserve accounting to snooker the PA Dept of Insurance. Given their equally bad record of paying up when services are needed, we are going to discontinue the policy. For which we get a "benefit" equal to what we have already paid in.

Made a claim for my wife upon discharge from 23 days in the hospital. Their nurse came quickly to "assess" her. Even the most biased observer could instantly tell she needed assistance. After two weeks, they were "reviewing" the nurse's assessment. Another week later they were still "reviewing." I had already paid the home care agency and was reluctant to run up a giant bill only to have the claim denied. The need for help diminished and we stopped it. Every time I called, I got the feeling they were "stonewalling" me in the hope I'd give up. A month after the nurse came and all the claim forms were in, they paid. After reading the litany of extremely poor reviews, I see I was not imagining things. I am just glad I was here to be her advocate.

I purchased a long term care policy through Genworth in 2012. At that time it was not made clear that my policy did NOT include a non-forfeiture rider, in fact, according to Genworth's customer service representative, the rider was never offered to me. It was not a part of the group policy. Since contacting Genworth in June to let them know of my coming retirement in September, at which time I would need to be billed personally as the monthly payment would no longer be paid out of my paycheck, I have not received even 1 accurate bill that needed to be paid by 10/1/18. Over numerous phone calls, I was told that each bill was incorrect as everything was done by computer, and no person saw the bills before they were sent to me. I was told to just subtract one month from the final inaccurate bill, and that would be fine.

My mother has given this company thousands of dollars over the years. She is in assisted living and meets the criteria spelled out in her policy to qualify her for distribution of benefits. They will not pay and keep blocking. She's 94, almost blind, needs a walker, help with medications and daily dressing. It's costing her a fortune, yet Genworth says they need more time to review. This has been going on for 6 months. I now call them every day and get no real answers other than, "it's in review."

This company should be investigated, every year I receive an increase in the policy premium. When will someone look into this. As I get older I cannot afford higher premiums. When I Purchased the policy I bought what I could afford for the coverage I needed and the salesperson assured me this was the best way to go. But I was forced to take less coverage because I could not afford the premium increase each year. All the years I paid the premium and the end result may come to not being able to afford any coverage at all. That as you can see was false presentation. That's why it's rated one star.

Stay away from Genworth insurance, do not deal with this insurance company. Just over twenty years ago I took out a policy and made payments on time each and every year. My policy has now more than doubled. When I called about this increase the rep told me the policy will increase two to three hundred dollars each month going forward. No claims against this policy. Just a increase. I guess the mistake I made was first choosing Genworth, second not dying during the first twenty years. I’m now 52 searching for insurance. Class action suit? Yes.

My husband and I took out LTC policies with then-GE Colony in 2004. When GE sold to Genworth (I think about 2006-07), I was very concerned about what would happen. There were no large immediate rate increases, but the premiums have spiked hugely the past 5 years -- in 2018 our premiums will be almost $5200 - we started at $3400. Genworth sent a letter to advise us that we could call them to discuss options to reduce our premium. I spoke with a woman who answered all of my policy questions -- unfortunately there are NO good options for us.

I have been trying to file a claim for nearly 6 months. I have spoken to different people, told different directions, which I have followed, faxed them documents, made phone calls, left messages. Nothing responded. Do not buy this insurance, their customer service and ability to file a claim is nonexistent. I have been given conflicting information, followed inaccurate instructions, and no one seems to be able to handle a claim with Genworth. I have been trying for months now and there has been no response, no accurate directions on how to proceed, nor any callbacks. However, they are really good about sending out their invoices and collecting premiums.

My husband & I just received letter from Genworth today, essentially informing us that they're reneging on the policies we purchased YEARS ago, by increasing the cost over the capped & agreed to annual increase rate. OR the state as an alternative that we can opt for several grades of "lesser" programs. First thing that comes to mind is we need to band together for a class action suit if we intend to have any say with a big company like Genworth. Does anyone know if a Class Action Suit has been initiated. Also, posting negative reviews on social media, Facebook (on Genworth's FB site) can also go a long way.

My husband and I did everything right. We decided, rather than turn assets over to our children and stick the state with future LTC costs, to get insurance. We got policies through Genworth (the cream of the crop, lol) when we were 57. After donating to this company for ten years they send us a letter telling us that within two years our policies are going to increase 72.800 percent. I asked my agent, "Is that even legal?!!" The letter stated that increases were because of multiple claims coming in. My agent said that he had more (inside) information that they screwed themselves by investing OUR money unwisely--they lost bundles while stock market is at an all-time high!!! I told him, "I could have put my money in high-risk investments instead of having Genworth "experts" do it!" We are done immediately with this company. I will contact our attorney and accountant and make some important changes.

My mom signed up for Genworth Long Term insurance at some point when I was not around, after my father passed away. The agent was not from our city and had someone else with her who she said she was training. The agent told my mom she would come back at a later date, a few weeks later, to go over everything and answer any questions mom still had. Well, that was about 20 years ago and now that person's (the agents) phone is disconnected. I called Genworth and was advised they did not show anyone servicing our account and that WE would have to find an agent in our area. How can Genworth not see who their own agents are?? I live in a community of about 57,000 and have no clue what to do now. I read these other post about how Genworth operates and am getting very angry. I think I will contact a lawyer and the state of Oklahoma Insurance Commission to see what can be done about all this. My mom is 83 now and not doing very well.

My wife and I took out LTC policies in 2012. After 6 yrs of paying small increases in our annual premiums, we were notified that starting Aug. 2018 our premiums are increasing 51.5%. We are at the point now that we would be wasting our 5 yrs. of premiums if we dump them. Genworth said this was all legal because an actuarial audit had been performed by them to verify the increases are required. Talk about the fox guarding chicken coop. I've written both of my congressperson about this.

I have paid for insurance for 20 years. I am now 91 years old. I NEED A WALKER. A nurse came out the 23rd of April. Said I needed one. Have been filling out forms ever since. Told me they contacted my Dr. May 3rd. It is an army hospital going thru transformation. Today I get another letter telling me I have to wait. I am sure if I need medical help I will be dead before they clear the paperwork. I wrote a letter to supposedly the head of Genworth... I hope he received it. Very disappointed with your co.

I believe Genworth needs to be investigated. I did not confirm amount of money they took from my account. Raised my premiums 51% after 11 years with them. I have given them a great amount of money. Customer service is very poor!!! Long waits on phone!!!

My 94 year old mother paid into this scam for a number of years. I noticed that her premiums began increasing dramatically. I told her to cancel that policy about 8 or 9 years ago which she did do. So, fortunately she did not pay over 50,000 but she has enough invested that they need to honor her claims. My mother's condition is such that she can no longer live on her own without assistance. We have nursing care during the day, independent health aides at night. I am new to all of this and learning quickly the process of submitting claims is so very time consuming and frustrating beyond... do not even know the right word to say. And, for the elderly that do not have someone to do this for them I just feel like something has to be done.

My 96 year old mother like so many others faithfully paid this company only to get nothing but grief when she finally needed to make a claim. I spend an hour every week trying to prod them into paying as they cheerfully say over and over that they never receive the paperwork or invoices, or they will send something over to claims. They assume you will give up and I am sure most patients who do not have a advocate like myself, never receive a dime. Why isn't there a class action lawsuit going against this company?

3 rate increases in last 36 months - Took out insurance through GE Capital in 2004. A few years later Genworth took over. In 2015 there was a 15.98% premium increase. In 2017 there was a 12% increase premium increase. In 2018 just got hit with a 20% increase. Those compound to 56% over that time. That's unsustainable. At some point you know that the bait and switch is in full utilization. Come on here and read of only dissatisfaction with how Genworth was less than accommodating to those who needed to start utilizing their benefits. We consumers felt we had a vehicle to reduce our risks in old age, not so fast. They got our money to play with for decades and as old age is being reached they are taking aggressive steps to weed us out of their system. Here in Georgia, the Insurance Commissioner, Ralph Hudgens gives them a wink and a nod, a slap on the back and all but says, "YOUR WISH IS MY COMMAND." Disheartening.

First my question to all, is it a financial and HIPAA violation of all Genworth LTC Policy Holders to be acquired by China Oceanwide Holdings Group Co. Ltd without even sending informed consents to consumers? Sadly, we are outsourcing our LTC rights! Second, are USA Genworth consumers going to compromise their LTC cost and benefits on the issues of raising premiums, because Lu Zhiqiang said in a statement referred in ThinkAdvisor Oct 2, 2017, as he wants to complete this deal due to its importance to his company, as it wants to use Genworth's expertise in long-term care insurance in exchange of 2.7 billion cash to help China's 231 million residents over the age of 60.

Where do we begin. How about the wait time on the phone when you call in to get information. Next when you have someone does answer they refuse to have a customer service agent come to the house to explain WHY the premium went up 51 percent in one year. All questions have to be answered via the website or the person answering the phone. NOT ACCEPTABLE!

I wish there was a way to give zero or minus stars to this company. My mother in law paid faithfully for over 20 years to Genworth. They willingly took her money, but when it came time to get them to honor their commitment, we hit nothing but delay, roadblocks, and more delay. First, after the insured enters an assisted living facility there is a 100-day waiting period before they will make the first payment. When they do start making payments, the insured still owes three months of premium payments. I guess that is just their way of double penalizing you for having to wait 100 days for the policy to "kick in." If at any time while you are in long term care and you have to enter the hospital, Genworth will stop making payments.

My 95 year old father has paid premiums for almost 30 years and now that he needs in home care, Genworth does everything they can to not reimburse for his care provider. They are difficult at best and possibly criminal at worse. But hey, they always have a pleasant demeanor when they say they're working on sending his payments. Shopping for LTC? Look elsewhere!

My aunt and uncle bought long term care insurance about 30 years ago. The company is now Genworth. My uncle paid it 15 years and died before he used it. My aunt had to move into assisted living and has paid it faithfully all these years. Now they are refusing to pay for her care even though she has to have help with every day to day activity and uses a walker or wheelchair!! This company is horrible in my opinion. We are having to secure a lawyer to fight them to get what is rightfully owed to her.

Genworth Life- Long Term Care may literally be in criminal violation of several laws. Their business model is to delay, discourage, deny, and stall on administration, communication, and any other item in order to delay the payment of benefits. In fact, the business model at Genworth hopes that if they delay long enough that they won't have to pay out any benefits because your family member may become deceased.

We were sold long term care insurance through Genworth. We were assured at the time that we signed the contract that increases in premiums have historically been modest. We just received a new statement with a 51.5% increase in premiums. Given this excessive increase in our premiums, we assume that as we continue to age, the premiums will continue to rise at excessive rates. The company states on their website that they expected consumers to discontinue their policies and for this reason they are raising premiums 51% with no assurance that it won't continue to rise at this rate.

The only experience I have with Genworth. As a home health aide I took care of an elderly man, covered by Genworth. They were very difficult to work with. It required a lot of paperwork, they were very particular, with how the paperwork was filled out, and if it didn't meet their expectations they would deny payment. I am currently considering LTC insurance for myself, and received a quote from Genworth... I doubt I'll choose them. I seriously think, they never expected senior citizens to live as long as we have. They have "0" integrity, and should be investigated!

I took out my long-term care policy 11 years ago. Before deciding on a plan, the salesperson presented me with printouts showing the costs and benefits of several plans from which I could choose. At the bottom of each printout it states "While our Long Term Care Division reserves the right to raise future premiums for all policyholders by state and class, it has never had to do so since it pioneered long term care insurance more than 30 years ago. And, your premiums will never increase due to changes in your health status or your age." So I was informed, in writing, that there could be premium increases.

Am 76 living in NM. In 1999 I and my spouse started paying LTC coverage premiums with the company now known as Genworth. My husband died 2009 after 3 yrs of prostate cancer treatment. While on hospice we tried to file claims with Genworth who had endless reasons why we could not benefit from the coverage we had faithfully paid for 10 years. Now 17 years later, I am told, by their customer service rep, to pay up or lose the $24,081.13 they claim I have paid. My option is to stop payment and accept 174 days of coverage, so says the "customer service" rep. I asked to receive this information by email as well as in a letter to be mailed to me at my postal address. At this date, I have received nothing. When and if a class action suit is initiated, count me in. Genworth's goals and objectives are perverse. Genworth is a company focused exclusively on blind greed. Genworth's behavior is criminal.

We also just received the rate increase by 50%. Unbelievable! 7yrs no increase ever and then hit with 50% jump. This seems criminal to us and I will be looking into this. What's the point of buying LTC insurance if they price you out before you can use it. Our agent said the same to us as all of you, no increase, locked in price. Buy now while you are young and healthy because the premiums go up every year if you don't lock it in. I will be calling DA office to start with. This just is not right to those of us who try to do the right thing in protecting our families.

Genworth Financial sold a number of its LTC contracts with assurances of their sales people in their presentation that the contract was as good as gold since it was backed by General Electric. A big factor in our decision to use Genworth as our LTC carrier. Years pass, the only correspondence we receive is our annual bill. A few years ago that all changed. Our premiums were increased. The COLA provision was removed and the benefit amount was capped at its value at the policy year end. That amount was in excess of $600,000 dollars.

6 years ago when my wife and I took out our long term health policy, we were told that this premium would never increase. Having paid the same for the past 6 years we just received our renewal with a 60% increase. This is criminal. I of course will stop paying into this company since nothing is to stop from continuing to increase premiums and the policyholder can kiss all of their money goodbye.

My husband has been struggling with a long-term, degenerative, terminal illness called Multiple Systems Atrophy for about four years. One of the symptoms is a habit of falling over backwards. About a year and a half ago I called Genworth, wanting to activate the policy to obtain a stair climber. They said that he wasn't eligible, because he didn't fail 2 of the 6 ADLs. I asked if he would have to fall backwards down the stairs to become eligible, and they responded, "yeah, pretty much."

Writing in for the individual I care for who took out a policy 15 years ago. Was recently diagnosed with Alzheimer's Disease. After months of phone calls and paperwork they refuse to pay for any home care which is provided for in the policy. This person is unable to live alone but is early for institutional care. Why should I keep paying premiums??? I am wondering if they are going to decline assisted living and memory care? They also tried to pass a bogus increase along last year. This company is not in my opinion honest. They are not in the long term care business. They are in the collect premiums and refuse desperate customers care business!

My mom took out her LTC policy with Genworth in her early 60's. Her policy has lifetime benefits and covers dementia. Her husband died ten years ago and she was not safe to live on her own. I filed a claim for her and moved her into an assisted living near myself. Genworth sent out a nurse to investigate and her claim was approved based on her dementia. They've been good about sending a check every month that covers $60 per day. Now, suddenly, 9.5 years later they called me about her. They asked a bunch of questions about her activities of daily living. She is 89yo in two weeks. She can still bath, dress and eat. Her problem is she has dementia. She can't remember anything and would be lost in a second. They ask me if she's confused and I think I said not exactly, she just can't remember anything!

Just received the announcement for mine and my husband's renewal for September 2017 and the rate has increased 70% (this is their stated percentage in the letter). So now what? After paying into this for many years, with increases right along, do we cancel this and lose everything we invested? Or do we continue and expect more rate increases? It doesn't seem like this is a reliable company anymore in paying claims but at our age, (76 and 72) we're stuck. This is just wrong!

My Mom bought a LTC policy 25 years ago - back then they were all called nursing home policies. Even though the policy provides for custodial care - now referred to as assisted living - they won't honor the policy because she is not housed in a nursing home proper. A former Genworth employee said that years ago the company sent out letters about the change in coverage (to allow for assisted living) and it was presented as an opt out option. Of course nobody opts out. But they won't admit they did that. Does anyone have experience with the nursing home policy argument?

My mother had a Genworth policy for over twenty years. Recently she became ill and we filed a claim. After four-plus months of foot-dragging plus dozens of phone calls to an agent who never answered the phone and took days to call back, the claim was approved today. Unfortunately, Mom died yesterday. The agent told Mom that she had a one hundred day exclusion period for home health care. This was untrue. Mom spent the last four months of her life worried sick and not getting the care that she needed because Genworth did not fulfill its promises.

I have experienced the same overnight predatory premium increases described by most previous posters. I was offered the same unsatisfactory 3 options as all, and I declined them all. My policy was then terminated by Genworth due to "Lack of Premium Payment". After a long exchange of correspondence with Genworth, they finally threw me a bone, they offer to pay benefits up to the amount of premiums paid during the life of the policy (in my case $ 40,000+). This measure is not in any way part of the policy I bought. It is a newly suggested offer (apparently made to all who persisted long enough in their complaining).

My husband and I purchased two long term care policies when I was 43 and he was 58. Since we were purchasing two policies to cover each of us we were told that if we both lived for seven years after the signing date that my premiums would then be free of charge. We rolled the dice and agreed to the high cost of both policies but felt we were in good shape for the next seven years. When it came time to sign the final documents I did not see this rider language in the policy. Stan assured me that it was there and not to worry. My husband had purchased a life insurance policy from him years back and we felt we had a good relationship so we trusted him. He even called my husband each year on his birthday which we thought was very nice.

Repeating what everyone else has written. Bought the policy from our broker at Morgan Stanley and was told that the premiums would not go up. We all know what happened. Between my wife and I, $50,000 down the drain. Customer service (very nice operator, with a hard job, so that why I gave five stars. She was polite and helpful as one can be when reading a script) tells me to suck it up as their agents sometime told people things that were untrue. Why is someone not suing this company?

For quite a while, I have had grievous concerns about Genworth Financial. Besides having increased their premium rates, they have a history of being late in paying claims. My last claim, which was due for reimbursement on May 12th, is now ten days late, and, no response from my most recent inquiry. On top of this, they have also violated my rights under HIPPA and have harassed myself and some of my care providers. The bottom line, I believe the company is failing and if the takeover by China Oceanwide does not happen, people are going to be hurt very badly. Not only that, they continue to sell these policies!

Got my new statement for 2017 and the three-year plan, (I once had the four-year) has risen in the Dallas area by $500. I guess the industry knew this and so they fashioned their 2016 choices. So many of us would make a mistake and choose the three-year plan over the four-year plan by mixing them up on the choices we could make. I sure wish the State Insurance Agency would investigate their practices. I just need to vent my frustrations.

We have all experienced the recent 50%+ increase in Genworth LTC insurance premiums since they were purchased by China Oceanwide. Each of us has two senators and one congressman. Write them and encourage legislation to help those of us who feel we've been misled. One point to make, if you read the fine print, even if you discontinue premiums, you still get some very limited coverage up to the cost of the premiums you paid to that point.

GE Capital sold me the policy (2000); Genworth bought GE Capital. When I bought I was told the premiums would not increase. I bought what I believed was a fixed benefit plan and I self insured the remainder of the cost. The insurance company cost would never go beyond the amount of the fixed benefit - so if nursing home costs have doubled, all beyond the fixed benefit I pay for - nevertheless, my premiums have doubled!!! Also, the executive salaries at Genworth in this same period have gone up substantially - proving there is little austerity inside Genworth.

Looks like everyone here has the same experience. The agent who sold the policy assured me that I was locking in a lifetime rate. Massive increases every year for the 5 or so I've had the policy. I'm 53 and, as long as I stop wasting money on these **, am lucky enough to have enough money to self-insure. I've given them over $15,000 and have renewed the policy for the last time.

After paying the premiums for this policy for many years, I was served notice that my premium would increase 56% overnight. If I fail to pay the much higher premium, I lose coverage or suffer vastly decreased benefits. This was not what was represented to me when I signed up for it. An increase that huge is simply criminal.

I bought my GE Long-term Insurance policy in 2004 and continued with it for 13 years. I just got the notice of a premium increase of 15% coming up in May 2017. There has been a steady increase in premiums every year of 15% every June going back to 2014 that I can verify. This is a slow creep to an ever higher premium, that will eventually become overwhelming for many people. I purchased the bare bones of the coverage years ago and can't really afford to pay such a premium and go down to a lesser benefit. It would hardly be worth the effort and money. I haven't had much contact with them to describe their customer service.

My wife and I joined Genworth Financial Long Term Care Insurance in 2008 when our ages were 60 & 59 respectively. We thought this was a good investment in our future and a way to protect our family from LTC expenses later in life. After paying our annual premiums faithfully for the past 9 years, with no claims, investing approximately $50K in Genworth's coffers, fast forward to 2017 when Genworth presents us with a 50% increase in premiums with a promise of future increases to come. This coupled with consumer reports from several agencies that Genworth does not respond to or honor claims, pending class action suits against their management, dropping stock prices, and purported buyout by a Chinese firm makes us wonder if whatever is left of Genworth will even be there to honor our claims when needed.

I have read through many of these comments/reviews stating some of the same issues we have had with Genworth's original 'promise' of locked in rates but now faced with a 70% increase this year (3/17). My question is - has anyone found a way to fight this? I feel we are stuck - already paid many years of premiums and would lose a lot if we cancelled - BUT, if we don't cancel, we pay even more - and HIGHER premiums - and maybe not even get the benefits we've been paying for. I don't even trust that Genworth will honor the claims when and if we get to the point we need to file a claim. What's the solution?

We bought a long term care policy in April 2007. Received notice in Feb 2015 that our rate was going up from $190.59 to $214.99 on 4/27/15; Genworth did automatic withdrawal from our bank acct so I didn't pay much attention. UNTIL... we received notice again that our rate was going up again in 2017 from 214.99 to $253.47. Well I had just been looking at my acct online and the last payment they automatically pulled out of our acct was $365.57. When I called them they claimed they have never taken more than what was sent to me on the paperwork. They wanted to see my bank statements to prove it. After investigating, they have been pulling "extra money" out of my acct since May 2011!!! That's $8088.32.

I am a single woman age 63, soon to be 64 and took out this policy in 2009. I have paid on it as agreed and it has been a struggle as I am a working professional but the extra policy was a strain on my budget. I, like others, was told my rates would never increase and if they should it would be very minimal, and this is what was so attractive to me. I work in the healthcare business and have seen our geriatric population pay on policies for years only to discover when they need it the policy has devalued so that only a fraction of the cost if covered.

My 93 year old dad, veteran of WWII and Vietnam, now has dementia and requires in home care. He has paid Genworth for over 20 years and now is being stonewalled on his claim. I'll keep this short. My advice to anyone looking into buying a LTC policy... Look elsewhere as Genworth are cheats.

We have been Genworth long term care policyholders for 15 years. When we signed on in early 2002 the insurer, then GE Capital, touted they never ever raised their rates for existing policyholders. Although the LTC salesman did say it was possible for a rate increase at some point in the future, I was lead to believe any increase would be modest and new policyholders would have to pay higher premiums if there was a demand for more revenue.

I purchased a Genworth LTC policy in 2011 and recently received a notice of a 50% rate increase. After reviewing the many complaints about Genworth I will be joining any class action suit that comes up. I was promoted this policy by an Edward Jones representative and was wondering if others experienced the same source in acquiring this policy? It sounds very much like we are being duped completely. Keep me posted please.

We have been paying for Long Term Care with Genworth since 2006. Recently we have been notified that our premium rate increase has gone up considerably. We have never made a claim on this policy. (Not that should matter to those that have.) Foolishly, until this increase was imposed, I have not done the research needed to inquire on the integrity of this company. I am only beginning to do the necessary background checking. Sadly... At this point, what I am discovering is "fraudulent denials of care, and a company that cares only about profits."

My wife and I have had G.E. and Genworth LTC for 28 years. We had to cancel in 2016 because of rate hike so terrible high, was impossible to continue. Our policy stated there would be some common hikes through the years, but not 100% in two or three years. We are 78 and 75 and are not looking forward for LTC now. That's scary. This is not fair and we want to be in the class action suit.

I have a Genworth LTC policy since 2011. I just received a letter informing me there is a 61% increase! Last year there was a 23% increase. I have a really good unlimited policy that I can no longer afford and will have to cancel. I have MS and am also a breast cancer survivor. I was really depending on my LTC policy if I need it in the future. Sign me up if there will be a class action lawsuit.

My mother has held and faithfully paid the premiums for a long term care policy from Genworth for several decades. She is 96 now and due to her deteriorating physical condition has moved from her home in Indianapolis to an assisted living facility nearby. She is also mentally unfit to deal with complex issues such as this insurance, so she has assigned healthcare powers of attorney to both my sister and I to represent her.

Since I am not a policyholder with Genworth and so far my husband and I have not heard negative comments about their experience with Genworth to date, I am simply giving a, "middle of the road" review. I learned yesterday that my father in law's LTC policy just increased dramatically. I do not know the details yet however this is not how he nor my mother in law understood the premiums for their policies. As I have been reading the reviews of other similar, recent experiences of fellow Genworth policyholders, we are going to look into this matter in detail. We plan on contacting our state's LTC insurance regulators to make sure Genworth is acting within the law.

When I (a widowed senior) purchased my LTC policy from Genworth, It was represented as a policy in which the premiums would not go up unless the entire class of policies had an increase. Premium increases were adjusted year to year for NEW customers. WOW! I just received the letter informing me that to retain my current policy would require an increase of 50.55% (correct, that is Fifty percent) effective January 1. This would be more than $1200 for the year for me. There was a 10% increase last year which I questioned; but, this is unbelievable. I will definitely be acquiring LTC insurance elsewhere.

After buying Genworth LTC in 2003, we now find our premiums increasing 23%, with the letter stating, "...it is likely that your premium will increase again in the future." At the time of purchase, we were told our premium would be locked and not be raised. We've also discovered that getting DETAILS about actual coverage is virtually impossible: they are NOT detailed in the policy, & calling the company only results in double-talk. There has definitely been misrepresentation, & we await the class-action lawsuit.

My husband and I have had a shared LTC Insurance policy with Genworth for over nine years now with no increase in the original premium. I have Genworth literature which states: "Our goal has been to price our long term care insurance policies so that premiums will remain at the original l levels for the duration of the policies." The NAIC Long Term Care Insurance Model Regulation, which was effective when we purchased our policy and still is in effect, was supposed to have actuary certifications showing that the policy was priced appropriately even with a cushion. We received a letter this week from Genworth stating we will have a 23% increase in our annual premium and "it is likely that your premium will again increase in the future".

Proposed acquisition for $2.7 billion by China Oceanwide. As a long term care policy holder, I am concerned about the absence of any agency, group, etc. that will protect my interest (or that of any other LTC policy holder) in this transaction. Is there anyone with a similar concern or can identify possible help? Thank you.

This company has no integrity. They're greedy pigs. They just raised my LTC premiums 26% over the next three years. And they did it before or as part of the Chinese acquisition deal. We've had our policy for more than thirteen years and since GE spun them off there's been a steady increase in rates but not exceeding our 5% guaranteed inflation protection.

It was explained to us our rates were fixed and would never go up. They are going up almost $400. If we had just put the same amount of money in the bank till we were needed it, we would have had the same coverage they are offering. But from what people who have needed the coverage say, Genworth is also stiffing. Standard & Poors downgraded Genworth in 2015, and should again. I hope there is a class action lawsuit. Our insurance agent left the company about four months ago likely so as not to deal with the fallout. I'm rating any agent that sells Genworth Life zero on Yelp so they can't hurt anyone else. We just wasted $60,000.

Borderline Fraud. We paid over $100,000 in premiums. When we needed to make use of our benefits, we were discouraged from applying for them for months. We were told outright by the evaluating nurse that we should have had help months earlier. Then, when we were finally deemed eligible, they have delayed & obfuscated interminably on a payout that turns out to be pennies on the dollars we put in. They still have not settled our claim. I do NOT recommend this company to anyone.

2016 Long-Term Care Rate Hikes - I have been paying on our policies since 2002. We purchased our policies at a younger age because the premiums would be significantly lower. Our purchase was also based on the following material that was part of GE Financial Assistance promotional package (quote): "Provided long-term care protection to prudent Americans since 1974", "More long-term care policies in force than any other company", "A rating of AA Excellent from Standard & Poor's (rating agency)", "Endorsed by over 100 national organizations", "Never raised premiums on existing policyholders". I guess this last point is now moot! Yes I feel lied too!

Annual Premium Increased 30% From 2,233.50 to 2,903.55 in 1 year. This policy my mother has had for over 33 years, and finally after paying her annual premiums and never using the benefits of the policy, my mother is finally using her home care benefits at the age of 74. Now after one year of using the benefits of her policy they increased the premium $700.00 in one year. They said it was a 30% policy increase. How can a 75 year old women afford this policy? It more than what she brings in from her social security benefits for a few months of income. I think it's disgusting after 33 years of paying on a policy that they could legally increase her premium this month within a one year span.

I am presently dealing with Genworth over a long term health care policy for an elderly year friend of mine. It was suggested to me by our State Representative's office to contact our state insurance board. These people are the best people to deal with. They are right on this! When you call, have your facts ready, documentation from your doctor if necessary. I have learned that insurance companies do NOT like to be contacted by state insurance boards. I was getting nowhere on my own trying to get benefits for my friend who has been paying premiums for many years. We are closer to resolving this issue with our state insurance board investigating.

I have invested over $30,000 since 2003 for LTC insurance with Genworth only to learn the company has failed to keep its contract with me. Genworth is petitioning MA Insurance Commission for large increase in premiums. This increase will be prohibitive for me since the current premium is equal to one month of my pension. I researched the company, backed by General Electric, before buying. It was highly rated. My recourse now is to cancel or decrease coverage and pay more. I feel money has been mismanaged. I will join any class action suit.

Don't buy insurance from Genworth. This poorly run company just raised my annual premiums 23%, probably to pay for the CEO's bloated annual compensation of $2.7 million. And in the letter announcing my premium increase, they state, "it is likely that your premium will increase again in the future." I'll be cancelling my policy and just wanted to warn potential future customers.

Customer service is one of the best out there. They will help you with any problem that you have. If you have any kind of concern then they will make sure all your questions are answered. The policy options are one of the best out there. They offer a wide range of policies that you can choose from. They are a great company that really care about their customers. My long term care insurance is great. They will ensure that I am taken care of if anything happens to me. I didn't want to be a burden on my family so having this coverage helps out a lot. The value is great with this company. For a low monthly fee I get the great coverage that I need and it's very affordable.

I paid my premiums for my term life policy and just 11 days after pay them, I cancelled the policy and then received a letter from Genworth saying that there would not be a refund of my $630 premium... not even pro-rated for the 11 days.

My mother is 93 years old has had Genworth since July 2001. The cost had not gone up until last Fall when we were told it would go up in a 3-step process. Ten months ago she suffered a stroke and transferred into an assisted living facility from the hospital. She has since had two "reviews" and as per policy... after the first 100 days (of which the cost came out of her pocket) Genworth made 7 and 1/10th payments to the facility where she is staying. Then it was time for another review. Folks, you better read your policy AND fine print... Assume nothing! Last week we received a letter telling us that she is no longer eligible to receive their assistance. It does not matter that she cannot manage her own medicines, bathe herself, comb her own hair, has incontinence, obviously cannot cook her own food, gets confused as to what day it is and whether it is morning or evening, (I could go on but you get the picture).

I totally agree with John of Port Saint Lucie, FL on July 14, 2016. I took this insurance out with AMEX in about 1996. I think and I'm sure at that time they told me it was good to take it out when I was only 60 because my premiums would never go up. Well now it's Genworth and the premiums are out of sight. I had to lower my length of service last year when they went over $600 every three months and now one year later they have again raised it to over $600 with the reduced service. I'm sure they are happy we paid money to them all these years but now as we are all getting older (those of us who took it out so long ago) they want to cut the amount of time they will be responsible for paying our benefits until it is so long it won't help us at all or force us to drop the insurance because we can't afford the premiums at all and they will have our money and we will have nothing.

Shame on Genworth for such an unreasonable rate increase on Long Term Health Care premiums. A 60% rate increase is unconscionable and an abuse of the public trust. What's worse is the approval of such an increase by New York State. Insurance companies continue to bag the big bucks with the help of the government while us hardworking citizens get the shaft. Class action, I'm in!

We paid for the insurance for years, but never used it. So all I have to comment on is their customer service (or lack thereof). When I got laid off, we couldn't afford it anymore, so I called to cancel. They said I could cancel mine over the phone, but I could not cancel on behalf of my wife (she would have to send a written request). I figured that makes sense, but just to be safe, we BOTH sent in a hand written cancellation request.

We have had this long term care insurance for 10+ years now. We have recently had a raise in premium. At the time we purchased this insurance, we were told to purchase it as soon as possible because our rate/premium would be locked in and would not be raised. I am concerned that we are not paying a higher premium, especially at a time when we are on a fixed income and it is hard enough to pay the premium we have always paid, let alone any increases. There has definitely been misrepresentation, and should be investigated, and possibly a class-action lawsuit. We were told what a reputable company GE is and, of course, we know of GE, and that factored heavily into our purchase of the long term care insurance from GE. How disappointing!

My husband and I took out long term care policies with Genworth in 2010 when we were 60 years old. Genworth had been recommended to me by USAA, the company we use for all of our insurance needs. After researching several companies, I chose Genworth. Last week we received a letter telling us our rate would be increasing $150 a month! Now we will need to win the lottery. When I called, the representative said they had miscalculated the costs in the state of Texas but later admitted it was going on in other states, too. He also acknowledged that there was a possibility of a class action lawsuit. Count me in!

I purchased 2 LTC policies from Genworth in 2010 for my wife and I. We were misled and told the rates were consistent and would not be increased. Naturally, we were most surprised to see the increase and cannot afford the policy. Now we have to lose 6 years worth of premiums because this company miscalculated its business. This is not fair and hope to be part of a class action in the future. Buyer Beware!!!

My wife and I both bought AMEX long term care policies 20 years ago while we were both working for the Federal Government in DC. We have always paid our premiums on time for 20 years and also added some riders to our coverage. Never had a claim. My wife is now 76 and fell about 3 weeks ago cleaning our bathroom. The shutters covering the inside windows were over a large bathtub. We have a shower stall that we always use. Never use the tub. She fell leaning over the tub and fell against the inside of the tub. Broke her leg and dislocated her ankle.

When I purchased my GE Long Term Care Policy, I was told they don't raise premiums on these policies. I looked at the history of the company and at that time, it was true. I was worried it was going to be like my Blue Cross health insurance policy which never failed to raise premiums every year and every birthday. However, not only has this former GE entity increased premiums over the past few years... It's gotten way out of control. With the latest 30% annual increase and the promise to do it again in the future, they appear to have gotten as out of control as their medical health insurance counterparts.

My wife and I both purchased policies in 2009. We were encouraged to purchase the policies as soon as possible to insure that our rates would be affordable and told that the premiums would not go up. Now, a mere seven years later, NY State has allowed Genworth 60% increases. This is a pure bait & switch that NY State should be protecting the consumers from. As a consumer I did everything I could to protect myself and my family. Now seven years later and $25K out of pocket I'm told I need to pay up more or cut my coverage. When is the insurance industry going to be held accountable and when is NYS Department of Insurance going to start to protect the taxpayers and policy holders of New York State? Please forward any information regarding a class action suit against Genworth.

With more than 27,000 invested in a policy with Genworth, my premium has almost doubled and I am now retired on a fixed income and cannot afford this increase... I was going to have to make a sacrifice to make the original premium, which I was TOLD would NEVER increase... Thanks for the lies and robbing me of my security!

My father didn't receive his May quarterly statement. He knows when the statements come for his life insurance policy that he has had since 1984!! He called and they stated he should receive it soon. Well he did... usually it's 244.87 per quarter. He received a premium notice - of $1200.00. REALLY... This is robbery!!! He's on a fixed income. He's ready for a class action lawsuit!! What can he do... What recourse should be taken here!! Anyone???

In 2014 all choices I had were for 4 years. I choose option 3. In 2015 the choices were not the same, they inserted 3 year options where the year before it was for 4 years. I just checked the box I had checked in 2014 on my 2015 option page. Did not realize it was for 3 years. Almost the same amt. of money so I checked that same box. This year my option paper came and it had only 3 yr. options on it. I called, the girl thought it was funny. I said "Oh I can go down in years but never back up" and she said yes. So now I am paying for a three year plan which was slightly lower from my four year plan by maybe 100 dollars. These insurance companies get you with their tricks by publishing their materials to look similar to what you are used to. That is all I have to say.

I have recently received the lamentable rate hikes and noted that many have called for a class action suit in their evaluations. No one seems to have brought such a suit and I would love to be apprised of the status of such a suit if there is one. I will sign it.

We have had their long term care insurance since 2001 with no increase in premiums until about 9 months ago. Now it increased again with a notice this month, May 2016. These increases have amounted to just under $700.00 a quarter. That means nearly $2800.00 a year. This is unbelievable, especially since we are now retired, on a fixed income and may need this coverage before long. How in the world can the insurance commission of every state allow this to happen? We have excellent coverage, one that they no longer write. It's apparent they are attempting to force us to reduce coverage by taking another policy and supposedly reduce our premiums but in fact will continue to raise the rate no matter what we do.

My mother thought she was covered, but this has been terrible. They only cover $100 per day. You have to pay home upfront then get reimbursed. They do not cover until your medicare runs out. Medicare cut her off at 71 days, she has glioblastoma, can barely walk due to issues from the prednisone. My mom worked and paid her taxes all her life, purchased a plan for just in case, feels ripped off by Genworth.

My wife and I have had Genworth LTC insurance for thirty years. Now that we are retired and on a fixed income, they have raised our premiums so high it's impossible to keep the insurance. They do not seem to care that we had their insurance for that many years and never missed a payment. There is no remorse from this company. It's not fair for us to just give up that many years and money down the drain. There should be some kind of consideration of payback.