Frankenmuth Insurance Reviews

I have had a bundled insurance policy and just recently was in a roll over accident. I made a claim out the day after the accident. Between my husband and myself we have not heard back from anyone. We've called and emailed 5 times. Each time we get a voicemail. I don't even know how to get a rental car. I call and get directed to another voicemail. It's going on 2 weeks. In the past our agents at competitive companies called just to see if we're okay. Nope, not here. Go some place else!

I been a customer for more than 17 years, as a plumbing contractor, until someone stole my sewer camera system $15,000 and I file a claim, and they only covered $2000 for each tool price and cancel my policy renewal.

I was with Frankenmuth Ins for 6 yrs insuring 3 cars. My car was accidentally towed from a complex and when I went to get it the tow company had damaged it. I filed a claim and frankenmuth treated me like I was lying and, was a criminal, I made statements to 2 different investigators recorded then they wanted me to go make another statement to their lawyer under oath and I needed to have a lawyer to which would cost me more than the 1400.00 claim so I dropped the claim and cancelled the ins. Frankenmuth never even talked to the tow company or the witnesses to the event and there was 4 witnesses. They totally treated me as if I was the criminal. They lost me as a customer.

During a recent sale of our home in Howell, MI, an issue was found during the inspection indicating damage on the porch roof. After having several roofers inspect further, the reports showed significant hail damage across the entire roof. One company had replaced multiple roofs in the same subdivision due to a hail storm that had come through the area 8 months prior. A claim was filed and an adjuster from Frankenmuth inspected.

A week ago, on a Friday, my HVAC unit was totaled by a guy delivering a dumpster next door. The owner of the dumpster company didn't send pictures of the damage to his insurance agency until Saturday morning, so nothing happened over the weekend. Luckily temperatures were in the high 50's over the weekend, but Tuesday's forecast was for a high of 33 degrees. I knew I needed to get the insurance ok on Monday. I got a notice that morning that I would hear from an adjuster within 24 hours, so I called the dumpster's agency (which also happened to be my agency for the past 25 years) and told him he needed to call Frankenmuth Insurance (which I'd never heard of) and try to speed things up, while I also left a message for the adjuster.

I’ve been with Frankenmuth for some time now and am pleased with the service and pricing. I have had claims with them that went smoothly and painlessly. Beat other big name insurance companies pricing hands down. I was reluctant to switch at first because I was in “Good Hands” for over 30 years and my premiums became outrageous. I am very happy with our agents and the customer service we receive.

Been a customer for over 11 yrs - raised my auto rate by approxly 40% this yr - why? Because they wanted to & could. No vehicle chg, no coverage chg, no accidents or claims! Talk about organized crimes! Looks to me like they are trying to raise rates before insurance reforms go into effect next July.

In April of 2017 my wife was in a head on collision (not her fault). Luckily no one was injured but the car was totaled. Then, less than 2 weeks later during a windstorm (wind gust exceeding 75 MPH) our carport was severely damaged and had to be torn down and replaced. In the case of the car, the settlement was paid in less than 1 week and I was very satisfied with the payoff payment. In the case of the carport, it took a little longer due to contractor delays but it was settled to my full satisfaction. When my renewal time came, I was shocked to find that my both the Autos owners and Homeowners policies went down. Not by much, but they did go down. I am totally satisfied with the service from Frankenmuth and both their agents and representatives that work for them.

I hit a deer on the freeway. Having only 20% battery life I called AAA for a tow, then as an afterthought my insurance company for guidance. Again, I explained at this point I only had 15% battery life. My agent quickly gathered all information needed, asked if I contacted the police. I explained I didn't know you had to so she did it for me. I dropped the car off on a Thursday. It is now Thursday 2 weeks later and I received my payout check today. The biggest delay was the collision company. They took 5 days to come up with an appraisal. I received multiple calls from Dustin and Andy (claims dept and loss dept) letting me know where things stood. The settlement was fair. It was a used car and I had owned it 18 months. The amount was 1,000 less than what I had paid. I was concerned because of posting on this site. However very relieved my claim was different.

This company hates dogs. They are looking to hit me with a 500% surcharge because I foster a dog for rescue. I am changing companies after 6 years without a claim. DO NOT USE THE DOG HATERS.