Frankenmuth Insurance Reviews

I have had a bundled insurance policy and just recently was in a roll over accident. I made a claim out the day after the accident. Between my husband and myself we have not heard back from anyone. We've called and emailed 5 times. Each time we get a voicemail. I don't even know how to get a rental car. I call and get directed to another voicemail. It's going on 2 weeks. In the past our agents at competitive companies called just to see if we're okay. Nope, not here. Go some place else!

I been a customer for more than 17 years, as a plumbing contractor, until someone stole my sewer camera system $15,000 and I file a claim, and they only covered $2000 for each tool price and cancel my policy renewal.

I was with Frankenmuth Ins for 6 yrs insuring 3 cars. My car was accidentally towed from a complex and when I went to get it the tow company had damaged it. I filed a claim and frankenmuth treated me like I was lying and, was a criminal, I made statements to 2 different investigators recorded then they wanted me to go make another statement to their lawyer under oath and I needed to have a lawyer to which would cost me more than the 1400.00 claim so I dropped the claim and cancelled the ins. Frankenmuth never even talked to the tow company or the witnesses to the event and there was 4 witnesses. They totally treated me as if I was the criminal. They lost me as a customer.

During a recent sale of our home in Howell, MI, an issue was found during the inspection indicating damage on the porch roof. After having several roofers inspect further, the reports showed significant hail damage across the entire roof. One company had replaced multiple roofs in the same subdivision due to a hail storm that had come through the area 8 months prior. A claim was filed and an adjuster from Frankenmuth inspected.

A week ago, on a Friday, my HVAC unit was totaled by a guy delivering a dumpster next door. The owner of the dumpster company didn't send pictures of the damage to his insurance agency until Saturday morning, so nothing happened over the weekend. Luckily temperatures were in the high 50's over the weekend, but Tuesday's forecast was for a high of 33 degrees. I knew I needed to get the insurance ok on Monday. I got a notice that morning that I would hear from an adjuster within 24 hours, so I called the dumpster's agency (which also happened to be my agency for the past 25 years) and told him he needed to call Frankenmuth Insurance (which I'd never heard of) and try to speed things up, while I also left a message for the adjuster.

I’ve been with Frankenmuth for some time now and am pleased with the service and pricing. I have had claims with them that went smoothly and painlessly. Beat other big name insurance companies pricing hands down. I was reluctant to switch at first because I was in “Good Hands” for over 30 years and my premiums became outrageous. I am very happy with our agents and the customer service we receive.

Been a customer for over 11 yrs - raised my auto rate by approxly 40% this yr - why? Because they wanted to & could. No vehicle chg, no coverage chg, no accidents or claims! Talk about organized crimes! Looks to me like they are trying to raise rates before insurance reforms go into effect next July.

In April of 2017 my wife was in a head on collision (not her fault). Luckily no one was injured but the car was totaled. Then, less than 2 weeks later during a windstorm (wind gust exceeding 75 MPH) our carport was severely damaged and had to be torn down and replaced. In the case of the car, the settlement was paid in less than 1 week and I was very satisfied with the payoff payment. In the case of the carport, it took a little longer due to contractor delays but it was settled to my full satisfaction. When my renewal time came, I was shocked to find that my both the Autos owners and Homeowners policies went down. Not by much, but they did go down. I am totally satisfied with the service from Frankenmuth and both their agents and representatives that work for them.

I hit a deer on the freeway. Having only 20% battery life I called AAA for a tow, then as an afterthought my insurance company for guidance. Again, I explained at this point I only had 15% battery life. My agent quickly gathered all information needed, asked if I contacted the police. I explained I didn't know you had to so she did it for me. I dropped the car off on a Thursday. It is now Thursday 2 weeks later and I received my payout check today. The biggest delay was the collision company. They took 5 days to come up with an appraisal. I received multiple calls from Dustin and Andy (claims dept and loss dept) letting me know where things stood. The settlement was fair. It was a used car and I had owned it 18 months. The amount was 1,000 less than what I had paid. I was concerned because of posting on this site. However very relieved my claim was different.

This company hates dogs. They are looking to hit me with a 500% surcharge because I foster a dog for rescue. I am changing companies after 6 years without a claim. DO NOT USE THE DOG HATERS.

I've dealt with Frankenmuth insurance for at least 7 years. I made 1 claim when my roof was damaged due to a severe storm in September 2014. They raised my premium to almost double. They didn't even pay full claim on roof estimate or pay me for loss of food due to power outage which was proven through DTE Energy. The adjustor wanted me to take my own pictures of my roof. Very, very unprofessional and based on their company reviews this is VERY common.

My wife backed into my brothers truck and did a little damage. Since it's new, he wanted it turned in to insurance. We have had their insurance for 5 or 6 years and they cancel us for that. Well, ** Frankenmuth!!!! The ** take our money then cancel if they have to pay. Hope they go bankrupt and lose everything!!!

I've worked in the industry for Frankenmuth and others and have heard these complaints so I wanted to look into myself. While I don't doubt the sincerity of many... there are typically 3 sides to every story, with the third being the truth. But you see some people on here ** that they 'pay a lot' (we all do) for their insurance and they should be handled immediately. Obviously there was a phone issue, are you that helpless that you can't call a tow company?

I have been a customer with Frankenmuth for over 5 years. I had a fire October 3rd of 2013. Worst day of me and my family's life, they came right away for the initial investigation, they gave me a check to help us with clothes, food, and they placed us in a hotel suite and maybe about a month after the fire they placed us in temporary housing. My agent keep in contact with me for the first month making appointments for people to come and assess the damage. My agent was let go or retired, I don't really know what happened but my new agent told me to start looking for a place to move by February 2014 so we can close the claim that's when everything bad could happen happened.

In Sept 2013, I was into bone accident while pulling a trailer and turning left, I was slammed into at 55+mph, and was pushed into a ditch about 25 ft away. As a result of the accident, I suffered 2 disc injuries and neck and back muscle damage, headaches, etc. My claims adjuster made it clear if I was not returning to work in 90 days, she would attempt to close claim by sending me to a IME. I later found this is a ploy to close your auto medical benefits. Upon investigation, the IME at hand is on probation with the Dept of Health and Regulatory Affairs for conduct of lying and manipulation, etc and lack of good moral character. I have recorded all this info. They then closed my claim. When I asked to see someone more legit, since they were hiring their friend to do the IME, they declined. We are now going to court (please contact me if u have similar exp with this co).

I received a letter from Frankenmuth on 6-05-14 requiring me to roof a storage shed and put a handrail on my deck stairs by 9-15-14. First of all, not sure how they can require me to spend money I don't have on repairs that were unnecessary in my opinion. The roof had at least 2 more years left in it and there is already a rail on the opposite side of the steps! I roofed the shed and installed the railing anyway on 8-16-14, emailing the insurance company photos that day. On 8-18-14, I received a notice saying my insurance was going to be canceled in Oct. Because I had not done the repairs they required!! What happened to the Sept. deadline? Who the heck do they think they are requiring unneeded repairs anyway? I will be changing my insurance ASAP anyway!

Had Frankenmuth Insurance with 3 cars and 2 homes for about 11 years. Filed one petty claim all those years, lightning damage, blown holes in my walls, blown switches out of the walls, wiring, etc. Burned up my television, computer, phone, all my cable equipment, etc. No customer loyalty here, filed a claim with estimates - receipts for $3700.00 - $500 deductible. Received $1799.00 with 0 communications. You can forget replacement cost with Frankenmuth. Beware! Quick to bill, short and slow on paying claims. Complaints to them don't help.

A subcontractor set trusses on my building but failed to properly brace them. A storm blew the trusses over and a claim was submitted for the improper installation. The Frankenmuth representative forbid my primary contractor from bracing the sidewall to prevent further damage so they could examine the structure untouched. The delay in releasing my contractor to support the stressed sidewall due to the collapse resulted in collapse of the sidewalls. Now Frankenmuth wants to deny the claim for the trusses although we cannot get that in writing. It has become a total stall game and I am paying rent waiting to get structure built. Truss manufacturer agrees with the claim. Insurance representative gives me totally misleading information so I guess I need to get an attorney involved.

I backed into my other car in my driveway turn around. Both cars have full coverage. I reported the accident early Friday morning to their claims line. I specifically asked the person if both cars would be under the same claim number, when she gave me the claim. She told me "yes". I asked if I could take my cars to start getting estimates. She asked me where and I told her and she said "yes, I could start the process". One car had less damage, so I told the repairman to concentrate on the car with the most damage, since I could drive the other. He had the estimate done in the early afternoon, but still no call from the adjuster. I called back to Frankenmuth, since it was Friday, I didn't want to hold things up over the weekend.

We dropped my son's coverage and he went to another insurance group. Our agent told us to hold off on the monthly payment until it was adjusted. Frankenmuth dropped coverage on our house and three cars without notice. My wife called to make a payment over the phone and the recording stated that there was no payment due. We called to talk with them and they said that we were dropped due to late payment. We never had a prior late payment. We were with them for five years with perfect driving records and no claims. I would not recommend this insurance agency.