Cigna Disability Insurance

I see how this company stay in business. You pay for short term/long term disability in California just in case you may need it one day. And when it’s time for you to have to use disability. They tell you, "We don’t pay California residents." Well why I have been paying into this for over 4 years. The claims agents never ever call you back. Calls her every day. No call back, leave messages, etc. I hate the way this company operate. But I do see how they stay in business. Paying into something that will never benefit you. My last time on disability they said I didn’t have short term; then I went into long term. Then they said I didn’t have either. Come to find out I had been paying into both thru my employer but they always keep you waiting. They keep telling you they need more and more information. No

Matter how much information you send them. The answer is always, "No we paying you $0.00."

I literally paid an extra premium with my employer to have this service as a (peace of mind) in case I ever found myself in a situation in which this service would benefit me. After paying for this coverage for over 4 years I found myself in a scenario in which I qualified for LTD benefits. (I had foot reconstruction surgery.) My short term disability ran out last month and my long term disability was supposed to start this month. Needless to say that’s not going to happen. I have received multiple letters stating that more information is needed. I called and provided all information I had. I was at the doctor's office when they sent what was required from them and I did the same with my employer. I received another letter from CIGNA that states more information is needed from my employer. I called my employer and they informed me that they had already sent over all information.

This is the worst company for short term disability. I definitely would not recommend anyone to enroll. When mine expires I would not be enrolling in Cigna

Short Term Disability. All they want is your money.

I would select zero stars if it were an option. I would not recommend Cigna/New York Life LTD insurance for anyone. I was approved for a period of time, paid back thousands of dollars after being awarded Social Security Disability and State Retirement Disability, but this company claims these two factors mean nothing to them. They refuse to continue payments even though I just became eligible for Medicare after waiting the two year requirement from Social Security Disability. This company is fraudulent and should be put out of business.

I am very frustrated and severely disappointed with Cigna. I was in a car accident in 2020, which left me unable to work- also I have chronic illnesses. They requests records already submitted, no call backs. Horrible to treat people this way. I am totally disabled. No income.

I experienced a myocardial infarction and acute systolic congestive heart failure after an emergency cesarean. I was on maternity leave and my doctor extended my leave as I am having issues with breathing and passing out due to blood pressure issues, heart rate issues and iron levels. My doctor has ordered additional echocardiograms and submitted all the necessary paperwork. I was denied my echocardiogram and told I should have a treadmill stress test first. Then my leave manager asked for additional clinical notes. They were submitted 3 TIMES!!! Cigna stated they never got them, so I uploaded them myself after they were faxed to me. They then asked for additional questions to be answered. These questions were already answered on the prior set of paperwork they got last week!!

I am very confused as to why we are being told my short term disability is running into long term disability with a partial nephrectomy and kidney transplant. STD started Sept 10, 2020 (I get 26 weeks which would be March 2021) - everything with pay flowed smoothly with no delays until Dec 31st 2020. Everything stopped. We were told documentation including medical notes from doctors were needed and we provided this info on January 8th and 11th to Cigna. Then we're told that long term had to be approved before short term could be approved.

I got injured few weeks ago and ended having an Achilles Tendon Repair surgery. Anyone who even does the slightest research knows the pain and that these type of injuries go for months and months of bed rest and eventually you can start learning to walk etc. My job requires walking 8-10 hours a day and sometimes even power walking and rushing never sitting down. I placed a short term disability through these people and forward them my surgeon's notes and release paper. My surgeon says I need a sitting position and I need to be transported to and from due to injury to my right foot and cannot even drive. Cigna approves me for one check and my expected to return to work date was 12-29-2020.

I have Cigna through my job. And I had a c-section 6 weeks ago and I am dealing with depression and postpartum. Which my Obgyn referred me to a maternity physiatrist. Which I can't get in until November 12th and they sent all this to Cigna and contacted my case manager Sharon and sent her my records to extend my claim and she basically called me saying she has to close it until I see the physiatrist. I am waiting for her supervisor Jennifer to call me back. So basically they want me to go without for two weeks until I see the next doctor and I am not mentally wise not able to return back to work right now. So Cigna is putting me through more stress anxiety and depression. I do not recommend nor would I trust this company.

Worse company I've had to deal with. Claim#**. Left hip replacement. First, Lady who originally took information did not insert into computer. Second, had to call in multiple times to get a hold of case manager and threatened to contact supervisor if she did not return call. Third, approval 2 weeks because she said she didn't have all paperwork from doctor. Had doctor re fax. Fourth, nothing for weeks. Fifth, again no call back from Catherine case manager. Sixth, called. Sat on hold for 1hour 18min and 2sec. Talked to another associate that looked at my information and said they hot everything and it wS in reviews, I asked for them to email Catherine and have her call me.