Cigna Disability Insurance Reviews

I was disabled and got a weekly check. They decided I wasn’t and stopped sending my check. That was 20 years ago. I am now on kidney dialysis and have not been able to go back to work for 23 years. I would never recommend this company. They are a piece of crap. Period.

Matter how much information you send them. The answer is always, "No we paying you $0.00."

I literally paid an extra premium with my employer to have this service as a (peace of mind) in case I ever found myself in a situation in which this service would benefit me. After paying for this coverage for over 4 years I found myself in a scenario in which I qualified for LTD benefits. (I had foot reconstruction surgery.) My short term disability ran out last month and my long term disability was supposed to start this month. Needless to say that’s not going to happen. I have received multiple letters stating that more information is needed. I called and provided all information I had. I was at the doctor's office when they sent what was required from them and I did the same with my employer. I received another letter from CIGNA that states more information is needed from my employer. I called my employer and they informed me that they had already sent over all information.

Short Term Disability. All they want is your money.

I would select zero stars if it were an option. I would not recommend Cigna/New York Life LTD insurance for anyone. I was approved for a period of time, paid back thousands of dollars after being awarded Social Security Disability and State Retirement Disability, but this company claims these two factors mean nothing to them. They refuse to continue payments even though I just became eligible for Medicare after waiting the two year requirement from Social Security Disability. This company is fraudulent and should be put out of business.

I am very frustrated and severely disappointed with Cigna. I was in a car accident in 2020, which left me unable to work- also I have chronic illnesses. They requests records already submitted, no call backs. Horrible to treat people this way. I am totally disabled. No income.

I experienced a myocardial infarction and acute systolic congestive heart failure after an emergency cesarean. I was on maternity leave and my doctor extended my leave as I am having issues with breathing and passing out due to blood pressure issues, heart rate issues and iron levels. My doctor has ordered additional echocardiograms and submitted all the necessary paperwork. I was denied my echocardiogram and told I should have a treadmill stress test first. Then my leave manager asked for additional clinical notes. They were submitted 3 TIMES!!! Cigna stated they never got them, so I uploaded them myself after they were faxed to me. They then asked for additional questions to be answered. These questions were already answered on the prior set of paperwork they got last week!!

I am very confused as to why we are being told my short term disability is running into long term disability with a partial nephrectomy and kidney transplant. STD started Sept 10, 2020 (I get 26 weeks which would be March 2021) - everything with pay flowed smoothly with no delays until Dec 31st 2020. Everything stopped. We were told documentation including medical notes from doctors were needed and we provided this info on January 8th and 11th to Cigna. Then we're told that long term had to be approved before short term could be approved.

I got injured few weeks ago and ended having an Achilles Tendon Repair surgery. Anyone who even does the slightest research knows the pain and that these type of injuries go for months and months of bed rest and eventually you can start learning to walk etc. My job requires walking 8-10 hours a day and sometimes even power walking and rushing never sitting down. I placed a short term disability through these people and forward them my surgeon's notes and release paper. My surgeon says I need a sitting position and I need to be transported to and from due to injury to my right foot and cannot even drive. Cigna approves me for one check and my expected to return to work date was 12-29-2020.

I have Cigna through my job. And I had a c-section 6 weeks ago and I am dealing with depression and postpartum. Which my Obgyn referred me to a maternity physiatrist. Which I can't get in until November 12th and they sent all this to Cigna and contacted my case manager Sharon and sent her my records to extend my claim and she basically called me saying she has to close it until I see the physiatrist. I am waiting for her supervisor Jennifer to call me back. So basically they want me to go without for two weeks until I see the next doctor and I am not mentally wise not able to return back to work right now. So Cigna is putting me through more stress anxiety and depression. I do not recommend nor would I trust this company.