Careington Reviews

A very disappointing experience from the start. But, the worst part is their failure to process some claims until you follow-up with them. They delay processing, and keep asking for duplicate information (such as the statement of charges). Customer support is very poor, and unfriendly. They insisting that provider tax ID is required although their form clearly states that it is not unless the provider is doing the filing for reimbursement. I am canceling and recommending that this company be avoided.

The claims/customer service is terrible!!! Claim form is misleading. Customer service doesn't have a clue. The dental claim form bottom left corner says. "If Dentist is not filing a claim leave this section blank." Two of my forms were not paid because the TIE block in that section was not filled out. The dentist was not filing a claim. I paid the bill at time of service. I was told they couldn't verify the dentist without block 51 being filled out. They could have let me know or the easiest thing would have been to call the Dentist!! One claim over 12 months old. The other over 4 months and not a word from Careington benefits!

Terrible customer service. They make you do ALL of the legwork. They don't process things correctly. When they screw up, they pawn you off to other contacts, rather than helping correct their error. They deny claims (that shouldn't have been) and don't even make you aware. They send reimbursements to the wrong location/recipient. Painful, to say the least!

I called from a provider's office to verify benefits for a patient, and I spoke with 2 people who were so rude, and weren't helpful at all. I asked to speak to the manager, and the manager sent me in the right direction. So that was nice, but the 2 previous people who answered the phone were absolutely incompetent.

Careington claim form states you can fax or mail your claim only. I mailed and faxed but Careington said they never received either. They are disorganized with exceptionally poor customer service. I feel that their business model is such that poor customer service will keep them from paying claims. Quite a lousy claims team

There are very few Dentists in their network and virtually no specialist. They are extremely hard to deal with on claims. I had them for 3 years and finally cancelled due to not only no providers want to deal with them and still trying to get a claim paid from 6 months ago. They were the Dental component of my Aetna medical plan which has been great.

My dentist is listed as participating in my Careington 500 plan. I had a crown procedure today and I was charged over 1400 . The dentist office said that the Careington amount was the same as the office would charge with no insurance or discounts. Looks like I wasted my money on this Careington plan.

I used this discount plan 1 time. I first had to see a specialist for 2 root canal, who didn't accept the discount plan. I was out of pocket over 3k. I proceeded because I was in horrible pain! I go back to the dentist for the crowns another 1400. For 1 crown. I was using the discount plan. I don't call this a discount. I called to cancel the policy. The representative was rude and dismissive. I never got a refund. Good luck if you choose to use the "discount plan ". Did I mention that my second tooth for a crown is cracked?? Once again I'm in pain, short on funds and waiting for an appointment with a dental school. This is what most seniors are facing.

We had Careington dental for one year and did not find it a value because only one dentist in our area participated and it did not save us much money. So I cancelled the service via a link on their website, but of course they still charged me $179 and although I had proof of my email and when it was send they refused to send me a refund. They are a bad company to do business with.

They lied about their network of providers. My dentists don’t accept Careington dental plan but they all show up in the search results on Careington website. A ripoff, please DO NOT purchase any Careington plan!!!

They are definitely playing games with both the dentists and the patients. I got a bill 2 years after the procedure, for a basic oral exam. I called my dentist who said that they had to file the claim over 7 times! Careington kept giving them incorrect information to file the claim. It took them 1.5 years to get the claim filed "correctly", only to have Careington reject the claim saying it was not covered! Mind you this was a basic oral exam. I am now left having to deal with this bill from 2 years ago. This company Careington should have their business license revoked. They are a disgrace.

We have used Careington for years. Our renewal came up in January of this year. Checked to be sure our dentist still participated. Showed he did. Paid $119 to renew. Went to dentist today and was told they stopped accepting Careington last year. The Careington website still shows my dentist participating. I called and asked for a refund. After speaking with four layers of people at Careington, they refused any refund. Terrible customer service and a ripoff. $119 is that important to this company? You would think that some consideration would be given to a long term customer. Nope! Don’t buy this dental discount plan… It’s a ripoff!

PLEASE VERIFY THE IN NETWORK STATUS OF YOUR PROVIDER BEFORE PURCHASING A PLAN: I researched several dental savings plans to supplement my dental insurance. In speaking with a Careington representative, I was told that my dentist is in network, and I was offered two additional months on my membership as an incentive to complete the application over the phone with the representative, but I declined. Upon verifying the in network status with my provider, I was informed that they are NOT in network with Careington and that they have not been in network with them for 2 years. I was also told that my dentist office has received numerous calls from patients who were given the same misinformation that I was given by Careington.

DO NOT GET Careington DENTAL. THEY ARE SCAMMERS!!! They keep charging my card even though I told them to remove my card information. Their service sucks! They give a list of contacts but none of them honor the discount plan. A waste of time and money. I have to cancel my credit card and change numbers to get them to stop charging my card.

Two different dentists listed under their plan and ZERO discounts. The first dentist charged me $133.00 for x-rays and exam, no cleaning. So I went to another dentist listed in their plan and paid out of pocket for the same thing. They quoted me $4500 for the work.

This is definitely a scam. Dental providers have difficulty filing claims. Careington takes months just to deny the claim. I wish I could get my money back to put toward the dentals bills they didn’t cover.

I've been paying for a plan that nobody seems to be able to figure out anything except they're stealing my money. The plan was originally purchased with a different company that Careington bought out or bought their plans. Only problem is, every time I call I get a DIFFERENT member ID and not one in 2 years has been correct. According to their MyPortal I don't exist. Each time I call customer service I get referred to a different entity that refers me back to. It's a scam. Worthless. They just steal your money.

I would be better off paying for my dentist out of pocket. I called several times on a claim which is over 3 months old and each person I spoke with told me a different story. My dentist gave me a reference number when they had spoke with someone about the claim. It was only then that they could look it up and say they got everything they needed, but are so far behind on claims. Nothing shows up on your claims status until your claim is paid. The website is horrible and very slow. Customer service is a joke.

Good luck getting the right person on the phone! As I write this, I have spent hours and talked to about eight people simply trying to upgrade my dental insurance. They insisted that I had to speak to the original agent from when I first purchased the policy. Ridiculous! I canceled the policy. I don't recommend this company at all.

I wasted a month and 6-7 hours of time, trying to get a manager at Careington to graciously take my credit card # for my Vital Savings annual renewal. (I refuse to speak with the robots in their call center.) Not surprised that the BBB shows they had 1,003 complaints in last 3 years.

I needed a dental insurance. In good faith I enrolled in Careington Benefit Solutions. Whenever I visited the dentist for treatment. Even for routine regular dental care. Claim was denied, I do not need this kind of insurance and hence decided to cancel my dental insurance.

They took my money for 10, I’m canceling and Aetna verified the account, and I want my money back. This is a scam, they don’t care about anyone. Aetna is scamming, this is no way a real company, I need to get my scam, Aetna and them are in complete scams.

This company is a scam. They take your money, but as soon as you need their services they are nowhere to be found. I needed dental work in October. When my dentist tried to contact Careington they acted like they never heard of my member number. I called and Careington assured me that the number I had given my dentist was correct. My dentist tried again and got the same response - Careington never heard of it. They basically stole all the money I paid into their program. On top of that their customer service is inefficient, incompetent, illiterate, lazy, and rude. They are in the Philippines and will either lie to get you off the phone or hang up on you. Whatever you do AVOID this company at ALL COSTS!

First time I tried to use it I was told they dont take that and it isnt really insurance, it is a discount and they dont give those discounts. So far I am not pleased with it. I will see what happens when I try and use it at my regular dentist later this month, but specialists do not seem to have any use for it.

Before I had Careington I had the insurance from my dentist which was pretty good. But after it lapsed I got Careington. Careington was even better than the dentist's. It paid a lot more up front than any other dental insurance I've had. I would highly recommend it.

Received no savings. The dentists would not honor the prices. Dont waste your money. I called to complain but received no help and was told to try a different dentist. It's just a hook to get you in the door.

Don't buy Careington Dental Plan. It provided nothing in savings. Aspen Dental suggested this but it netted out at zero benefit. It saved me the amount of the plan. Then without and disclosure to me, they auto renewed the next year. Then refused to refund it. Disreputable.

My dentist old me to get Careington Insurance for a lower crown rate. Careington's crown would be $600. I paid $1200. When calling Careington about it, I was told that they are not an Insurance but and discounter. Now, one year later, they did an automatic renewal which I wanted to cancel. Careington has cancelled my plan but refuses to reimburse the $99. "Your membership termination effective date is 12/01/2020. Your request for a refund has been denied. Cancellation notice was received after the allowed trial or renewal period; therefore no refund is due at this time". Don't fall for this company.

Careington ACE dental plan representative claims that the dental plan gives 50% discount for fillings. Absolutely not true. The total amount I paid $444 includes Careington‘s fee, however without Careington plan I would pay only $380. This company established their own prices, but if dental office has lower prices you still pay Careington‘s price. I received discount 9%, but altogether I paid $65 more.

I cancelled my insurance and they told me they issued a refund check. I have, in writing, that the check was issued 1/22 (today is 2/21). I called last week to complain about not receiving it and they asked me to wait another week. I am on hold waiting for a supervisor (have already spoken to 2 reps). Supervisor just came on and understands my frustration but has no answers. She will contact operations. What a way to run a business. And, the reason for cancelling is that the dental practice that accepts this insurance has hygienists that mandate treatments that aren't necessary (substantiated by 2nd opinions of other dentists. I would suggest not using Advanced Dental Care of Largo).

I just purchased this plan and so far I’m loving it. Everything that was promised I received great discount so I’m pleased. Money well spent on this plan. I purchased the individual plan. Had to get an extraction, that discount came in handy plus discount on prescriptions. One med was $89 with discount, I paid $42 so I’m pleased.

I'm very frustrated with Careington Dental. As a provider of Dental services I was requested to join and as a courtesy to these few patients I thought I would give it a try. There was a very lazy attitude from the recruiting dept. After I did get through the process, I came to find out that they sold our contract to a host of other insurance companies. It was in the contract that they could do that and it is my naivete that I didn't automatically know that they would. I terminated the contract, but would take 30 days to take effect. I just called to affirm that it was terminated and ask for a letter of termination. They denied my request for a letter and Julie wouldn't even give me her last name. I don't think that presents good faith business practice. Please use this entry as an alert to this company.

A totally incompetent Company. I enrolled (my elderly parents) over the phone with a human for the Careington (POS) Discount Dental Plan, NOT the Careington 500 Plan. After completing the enrollment over the phone, I was told that my parents would receive their plan information and cards within 10 business days via the US mail. Almost a month went by and my parents did not receive anything in the mail from Careington. I called to inquire why. Careington some how had the WRONG addr... Hmmm, I enrolled with a human, how could that be? The street that my parents live on begins with the letter "L" however, Careington had their address for the next street over which begins with the letter "H." That was STRIKE 1.

I had the insurance for one year, but did not see the value - the discounts did not meet the promotional claims. My dentist had a lot of complaints about the plan/coverage, as well as the company's ignoring requests to cancel and continuing to charge peoples' accounts despite cancellation instructions. I would either shop for another company or talk to your dentist to see if you can get some discounts from that office.

I bought this plan because their website claims it saves its members 15 to 50% - WRONG! I need a root canal, on their site it estimates it will be $400 to $600 - I had an office visit with Dr. on their list of providers this afternoon and she gave me an estimate for almost $2000! She took $250.00 off as a courtesy for showing the card. This savings plan is an absolute joke!

Ripoff - DC Dental Group/3901 W. McDowell Road Phoenix, AZ 85009. Went to DC Dental Group/3901 W. McDowell Road Phoenix, AZ 85009 mydcdental.com/ and presented my Careington 500 Dental Discount Card, DC Dental actually charged me more than they charge their normal customers. They quoted me $20 for a dental exam over the phone, then charged me $31.00 dollars, when I asked them why they charged me more than the $20.00 quoted to me over the phone, they blatantly to me, "Because you presented your Careington 500 Dental Discount Card!" Incredible.

Yes, if you take this to a dentist in their network they will show you an initial price (an artificially high one), and then show you a lower price as a result of your 500 series Careington/1Dental "discount", but it's total crap! Go and get a second opinion from a non participating dentist and you will get either the same price as their after "discount" pricing or probably something even lower without signing up for a non refundable extra program.

They will provide a fee schedule and convince you that you will pay discounted prices at the dentist which is true of X-ray or dental cleaning... But when you need a root canal you will not pay the listed price because it does not exist... No general dentist is going to do a root canal on a molar so they will cover their ** by saying they tell you they will give you 20 percent off a specialist in their network. This is the biggest fraud I've ever seen... These people who are working as customer service agents are trained to cover this up by verbal disco but actually they are baiting and switching you with their 20 percent off routine. This is a big fraud and I hope there is some way to sue this company or get them put out of business for the garbage they are pulling!!! All I can say to these people is that they can go ** themselves and I hope they are shut down soon.

This is the biggest waste of time and money I've seen in a while. The 'providers' list' is a joke - half of the dentists have moved, some YEARS AGO, others just laugh when I asked about Careington. To top it off, the agreement is written so that I will get diddly squat back as a refund. That's okay, Tex, ENJOY IT! For that money I'll get a lot of satisfaction telling everyone I know what a POS this outfit is. Consider it $4000m worth of bad PR!

I purchased their plan August 14, 2018. Called to cancel 6 days later. I was told they would refund me the $9.99 but the processing fee of $30 would not. However; on their website at the bottom of the page it clearly states: You may cancel within the first 30 days after effective date or receipt of membership materials (whichever is later) and receive a full refund, less a nominal processing fee (nominal fee for MD residents is $5, AR and TN residents will be refunded processing fee).