Careington Reviews

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Careington Reviews

ConsumerAffairs has collected 41 reviews and 392 ratings.

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Customer ServiceClaims HandlingOnline & App

Reviewed Sept. 12, 2023

I would be better off paying for my dentist out of pocket. I called several times on a claim which is over 3 months old and each person I spoke with told me a different story. My dentist gave me a reference number when they had spoke with someone about the claim. It was only then that they could look it up and say they got everything they needed, but are so far behind on claims. Nothing shows up on your claims status until your claim is paid. The website is horrible and very slow. Customer service is a joke.

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Customer ServiceStaff

Reviewed Aug. 17, 2023

Good luck getting the right person on the phone! As I write this, I have spent hours and talked to about eight people simply trying to upgrade my dental insurance. They insisted that I had to speak to the original agent from when I first purchased the policy. Ridiculous! I canceled the policy. I don't recommend this company at all.

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    Customer Service

    Reviewed Aug. 16, 2023

    I wasted a month and 6-7 hours of time, trying to get a manager at Careington to graciously take my credit card # for my Vital Savings annual renewal. (I refuse to speak with the robots in their call center.) Not surprised that the BBB shows they had 1,003 complaints in last 3 years.

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    Claims HandlingCoverage

    Reviewed Aug. 1, 2022

    I needed a dental insurance. In good faith I enrolled in Careington Benefit Solutions. Whenever I visited the dentist for treatment. Even for routine regular dental care. Claim was denied, I do not need this kind of insurance and hence decided to cancel my dental insurance.

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    Sales & Marketing

    Reviewed March 15, 2022

    They took my money for 10, I’m canceling and Aetna verified the account, and I want my money back. This is a scam, they don’t care about anyone. Aetna is scamming, this is no way a real company, I need to get my scam, Aetna and them are in complete scams.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 8, 2021

    This company is a scam. They take your money, but as soon as you need their services they are nowhere to be found. I needed dental work in October. When my dentist tried to contact Careington they acted like they never heard of my member number. I called and Careington assured me that the number I had given my dentist was correct. My dentist tried again and got the same response - Careington never heard of it. They basically stole all the money I paid into their program. On top of that their customer service is inefficient, incompetent, illiterate, lazy, and rude. They are in the Philippines and will either lie to get you off the phone or hang up on you. Whatever you do AVOID this company at ALL COSTS!

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    Reviewed March 12, 2021

    First time I tried to use it I was told they dont take that and it isnt really insurance, it is a discount and they dont give those discounts. So far I am not pleased with it. I will see what happens when I try and use it at my regular dentist later this month, but specialists do not seem to have any use for it.

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    Reviewed Feb. 25, 2021

    Before I had Careington I had the insurance from my dentist which was pretty good. But after it lapsed I got Careington. Careington was even better than the dentist's. It paid a lot more up front than any other dental insurance I've had. I would highly recommend it.

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    Reviewed Feb. 17, 2021

    Received no savings. The dentists would not honor the prices. Dont waste your money. I called to complain but received no help and was told to try a different dentist. It's just a hook to get you in the door.

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    Reviewed Jan. 21, 2021

    Don't buy Careington Dental Plan. It provided nothing in savings. Aspen Dental suggested this but it netted out at zero benefit. It saved me the amount of the plan. Then without and disclosure to me, they auto renewed the next year. Then refused to refund it. Disreputable.

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    Careington author review by Cyril Tuohy

    Careington is a marketer, service administrator and aggregator of discount dental, health and wellness  payment schedules to help underinsured and uninsured individuals with dental expenses.

    • Quality partners: Careington works with more than 40 leading healthcare companies to get customers the best dental care service.

    • Simple research: Careington customers can easily search for a provider serving their area on Careington's website.

    • Package discounts: Careington's discounts are even steeper when dental and vision are packaged together.

    • Comprehensive prescription coverage: Some dental insurance plans do not offer great prescription coverage, but Careington's partners do.

    • Cancel within 30 days: Careington lets customers test out the discount program first and cancel if they are not satisfied.

    by Cyril Tuohy Insurance Advisor

    Cyril Tuohy has covered the insurance industry for more than 15 years. He is an expert at writing about personal and commercial property-casualty insurance and covers life, annuities and retirement as a staff writer for a top insurance trade magazine aimed at insurance agents and financial advisors.

    Careington Company Information

    Company Name:
    Company Type:
    7400 Gaylord Pkwy
    Postal Code:
    United States