CareFirst Reviews

I have been a member of CareFirst Community Health Plan Maryland for a few years now. My experience the first two years was fine. My experience the last 6 months (from January 2026 to present) has been atrocious. CareFirst Community Health Plan issued new cards to members in January 2026 and got a new client portal (and possibly a new system for processing claims) soon after.

Currently on hold for 2.5+ hours with no rep yet. They haven’t approved a pre authorization that was submitted months ago. I’ve been waiting for this appointment for over a year and it had to be moved.

This is the most expensive insurance and the worst service. It takes over 5 months to process one claim, after 20 years time to get different insurance, SMH!!!

Worst ever customer service. Waiting for hours without anyone to talk to. Stay away from them as far as you can. I cannot understand how they still exist.

Trying to obtain an authorization or check status of a request takes a minimum of a 2+ hour wait time just to talk to a rep for about 5 minutes. This is the only insurance company that takes an extreme amount of time to speak with.

The absolute worst insurance company! I have been on hold for hours at a time since August 2025 trying to get a few claims reprocessed, as the bills were incorrect. Still awaiting confirmation that a claim they promised to rerate IN WRITING TO ME in January has been done. Rude, ignorant and unhelpful customer service, and they NEVER call back. Calls are dropped more often than not. These are people who don’t want to pay for care, and will go to great lengths to avoid it. Horrible!!!

Zero if I could. Signed my mother up in December for 2026. Sales helpful, upfront, until policy starts, then virtually zero help from CS. Will move her next renewal. Avg. 30-60+ minutes each time we call and then no answers on issues. Even with all of the info on their system, Autopay not active now for over four months, so I have to keep going in to see if payment took, call on autopay status or I have to manual pay late. All I get is excuses on why they haven't activated and could take a few more months. Only company I have dealt with that makes it difficult to pay or takes months to set up autopay. Buyer Beware.

I have been waiting on the phone for and hr and 10 min as of now. After a half hr wait the lady took my info and said she was sorry but she only handled the smaller companies and my employer was not her dept. She said she would switch me over to the proper people. Well 45 more min and I am still listening to classical music on my speaker phone. I called a week or so ago and had to wait about 30 min. Why does this company so blatantly not care about customer's time? There should be a law about this. When I have a choice of ins companies I will remember this.

I am a provider in Maryland. I have waited hours and hours for weeks trying to get through to customer service. My billing company had done the same. I need to get paid and need your help to solve problems. In this case re-issuing a check lost in the mail. That $500 feeds my family. That's just of many things that has taken MONTHS to resolve with CareFirst Maryland. Now after multiple calls to get help I have to make a formal complaint to the Maryland Insurance Commission. You had no business cutting your workforce. You can't provide the service to us providers that are the backbone of your company. You should be ashamed of the betrayal of us and all of these dissatisfied patients. I'm still on hold for 1:30 hour and a half listening to the same snippet of Mozart burned into my brain. You are an immoral corporation of pure greed. We deserve better.

My family submitted an application for health insurance coverage under my husband’s employer-sponsored CareFirst plan on December 15, 2025. After repeated follow-ups with CareFirst and my husband’s HR department, we were eventually issued insurance cards, which reasonably led us to believe that coverage had been activated.