CareFirst

They never admit to their errors and require their customers to work around their internal mistakes, often without ever having the situation properly resolved. And literally, every single time I am on the website it crashes, or I get error messages such as "We're sorry, we are unable to access your account..." or "We are unable to submit claims at this time..." or "we are unable to submit your message at this time."

I guess zero stars isn't an option. This company is the worst insurance provider I've ever dealt with. They spent most of last year charging me double every month and when I tried to pay for just 1 of the plans they'd cut my policy off until both were paid. They eventually gave me half of the money back and I just lost the rest of it. This went on from January to July and I got credit until The beginning of November. I just took it after spending 60+ hours on the phone getting nothing done and frequently hung up on.

Updated on 1/19/2023: If I could leave ZERO stars I would. I submitted a claim to get refunded for a surgery in september 2022. It is now FIVE MONTHS and NOTHING. Still no refund. Every time I call to inquire, I am on the line 1-2 hrs at a time in order to speak with a representative. They don't have a call back option. Right now, I have been on hold 65 min without speaking to any representative and STILL WAITING. It is absurd. This is how I spend my days off. DON'T GET THIS INSURANCE!

Yesterday 3/9/22 I waited 2 hours before I got to talk to anyone. The day before I waited over an hour. Meanwhile I was worried my battery on my landline phone was not going to make it. The lady said they hired 20 more people but it seems that did not help my situation of trying to reach them sooner. I don't know whether to go to a new provider if that is happening everywhere because of Covid. Yet we don't have to wear our masks anymore so I don't know what the issue is at this time. Purely disgusted. They give me a call yesterday to rate the service with the lady but not the situation I am facing.

I've called countless times, emailed through the portal, etc. I've waited on hold for literal hours--once I was offered a callback but that never came either. Finally decided to try my luck at the patient portal submission...over a month later I finally received a very obvious response which is why I was calling in the first place TO ASK QUESTIONS. I don't understand why the art of getting to talk to someone has completely gone away. I'm not an idiot...I read my statement of benefits explanation but I have follow up questions and believe I'm being charged incorrectly.

After moving to a new state state, we immediately applied for a new health insurance policy through CareFirst. It has been over a month of continuously calling and speaking to multiple agents giving us inconsistent information on if they received our lease and utility bills for proof of relocation or not. This is after faxing and emailing this information on more than one occasion. It is very concerning to see how a company operates when the simplest things like enrollment cannot be done in a straightforward fashion.

I have a high deductible plan with CareFirst. I also had breast cancer and found out in Oct of 2020. I can tell you based on my experience, their refusal to pay for things could have had a very negative impact on my care. I'm lucky that I'm ok now, but I'm not sticking with CareFirst because I want to live, and they don't care if I do not.

Beware of Carefirst Bluecross Blueshield. Please read this complaint, and then you will choose another supplemental insurance carrier. My mother, Eileen ** passed away in October 2020 at the age of 97. She had CareFirst for decades as her supplemental health insurance. I reported her death to CareFirst, Wells Fargo and Wesbanco and closed those accounts to prevent any future fraudulent monthly billing. Care First assured me that I was due a refund for the balance of the month. I told them that my mother's credit card was inactivated. CareFirst said they would send a refund check. Wells Fargo assured me that her credit card was immediately inactivated and there would be no further transactions allowed.

After exploring a large variety of dental insurances and availability of highly recommended dentists, I found CareFirst most affordable and one of its inline high respected dentists was available. Excellent coverage.

I pay out of pocket for CareFirst insurance. My ID card has the dentist and location on the card. I went to have services done on September 15, 2020. I checked the CareFirst website and noticed the claims for a routine cleaning was denied. On October 6, 2020 I contacted CareFirst and was told I went to a doctor out of network. I explained that was not true, I went to the location on my card. The rep stated he will be sending the claim back through and it would take 7 to 10 business days. 10 business days later, I called back because nothing changed on the website. That rep stated she was putting the claim through again and it would take 7 to 10 business days. Ok 10 business days later still and issue and I calls back. This rep states she is sending it through again and claims can take 15 to 30 business days.