Aflac Reviews

My rep Tivon ** is so helpful and knowledgeable about your services and coverage. I can call him anytime and ask him anything and he gets me an answer. I live in Delaware County PA where health coverage and service are severely affected. I filed a claim and received a check within two weeks with no issues. So easy how refreshing. I'm very happy with my policy and will get others in the future. Thank you Tivon ** and AFLAC!

First of all, I think it is a very good idea on the front end to read the policy carefully and be aware of what Aflac pays for and what it does not because it is rather expensive! The claims that I have qualified for have been paid promptly. Have your bills ready to submit in PDF format. Submitting the claims online proved to be difficult both times I have tried. I probably made the process more confusing because I submitted claims for treatment halfway through and then had to submit the other half. Both times I tried the online chat feature which appeared to be just an automated feature - very frustrating. And both times I had to call customer service - each time I spoke with a very helpful, very patient (!!) young woman who stepped me through the process. I wish I had gotten her name and found a way to reward her - I think it was the same person each time in the Cancer Claim section.

I had the privilege of working with Matthew ** during a challenging time, and his professionalism, knowledge, and empathy left a lasting impression. As an associate at AFLAC, Matthew went above and beyond to help me navigate and unravel my deceased father’s policies. He demonstrated exceptional attention to detail and took the time to ensure I understood each step of the process.

I'm so surprised there are so many bad reviews for AFLAC. I have found them so fast and fair! They have a super easy website to submit claims and their turnaround time is extremely fast! I have been using them for years and very happy with them! My rep., Ed **, is also always incredibly responsive and sweet!

Aflac came to the company I work for and after listening and asking questions to representative Maximo **, I decided to get the accident, hospitalization and cancer coverages for my husband and me. I recently had a surgery where I had to be home for three weeks. My company covered these weeks, but I could also obtain extra money from those coverages I paid for.

I'm not able to give a 0 star!! Most worthless program ever. My husband pays for this shit but can't get reimbursement from almost 2 yrs. Keep jumping through the hoops but still nothing.. Not one of our providers will even accept this. Have to send everything in. Took over a year for Dr. Now it's going on 2 yrs for Dental. Stay away at all costs.

I filed for a benefit and the excuses I got was it is a new policy which it wasn't. I switch jobs so I had to get a policy under them although I had Aflac for years with my former employer. I was admitted to the hospital. Gave all my paperwork. And they kept asking for the same paperwork. Sent over 70 pages but they kept saying they didn't have it. The complication from the surgery isn't an illness or preexisting illness. They refused and then denied after a month. Stating send more information.

Had accident insurance, submitted a claim, they said I couldn’t prove there was an accident. Like I should have filmed myself exercising. Doctor's exam wasn’t enough. I have photos of redness and bruising, and a doctor's notes about the physical exam. Thieves!

My husband and I have had the cancer insurance for approx 25 years and took into retirement. We have yet to receive 1 cent from policy since July. They keep asking for pathology report that has been sent by myself, primary, oncologist, and pulmonologist. Shame on you for hindering the people you have been paid to help.

Customer service is extremely rude. They went so far as to tell me that if I didn’t know all the information they needed that I was immature. I would never recommend this company to anyone. I hope there is better alternatives.