Aflac Reviews

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About Aflac

Pros
  • Quick claims processing
  • Financial support during illness
Cons
  • Frequent claim denials
  • Poor communication from agents

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Aflac Reviews

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    Page 1 Reviews 0 - 7
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    Punctuality & SpeedStaff

    Reviewed April 23, 2026

    Great moving company! They helped us with a pickup, and everything was fast and easy. The team was on time, friendly, and careful with our items. Very good service, highly recommend!

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    Punctuality & SpeedStaff

    Reviewed April 16, 2026

    Great service! The team was professional, fast, and careful with all my belongings. Everything arrived safely and on time. Highly recommend this moving company!

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      Customer ServiceStaff

      Reviewed March 27, 2026

      My representative is timely in response and detailed when claims need to be filed. Claims process is simple and can be done right from my app. Thank you AFLAC!

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      Punctuality & SpeedBilling

      Reviewed May 17, 2026

      My claim keep getting denied and they don't tell you why, not upfront at least. Was told I didn't send the correct billing codes. Got the correct billing code from the DR office. Then denied again. Why? You didn't meet the waiting period yet. But then I'm told that part of the claim is valid. OK, do that then. No, you didn't file the right billing codes. And now I am stuck until Open Enrollment to cancel. TRUST ME! Don't waste your money. You won't get back much anyway. Stash that money into a savings or CD instead.

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      Reviewed May 15, 2026

      I’m about to cancel them. I’ve been paying them for 14 years! I can’t work due to pregnancy complications. They have denied my short term disability for months. Don’t rely on them. They will keep making you jump through hoops! But expect you to pay them every month but when it comes to paying you it’s a problem!

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      Customer ServiceCoverageSales & MarketingStaffBillingTransparencyCommunicationHonesty & Transparency

      Reviewed May 14, 2026

      ⚠️ Warning About My Experience With Aflac. I have been disputing a legitimate claim with Aflac for over a month and have experienced repeated delays, lack of resolution, and poor communication throughout the process. Based on my experience and many similar customer reviews, I believe the company’s claims handling practices are extremely concerning.

      After undergoing surgery, the last thing anyone should have to deal with is confusion, excessive back-and-forth, and feeling like they are not being believed. Throughout this process, I have felt as though my medical situation was being dismissed, as if I were being treated like I was dishonest or attempting to scam the company, despite providing documentation for a legitimate claim.

      Instead of providing clear answers or timely payments, the responsibility has continually been shifted back onto me as the policyholder. Consumers deserve transparency, accountability, compassion, and fair treatment when filing valid insurance claims—especially while recovering from a serious medical procedure. I strongly encourage others to thoroughly review customer experiences and fully understand their policy coverage before choosing this company.

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      Punctuality & Speed

      Reviewed May 11, 2026

      WOW! So I have an accident and because I didn't seek attention within 72 hours Aflac denies my claim. Makes a lot of sense! Here I was trying to save myself money and Aflac by waiting it out because I thought maybe I sprained my shoulder only to find out I TORE MY SHOULDER. Nice job Aflac. I will be canceling my policy.

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      Customer ServicePunctuality & SpeedStaffBilling

      Reviewed May 11, 2026

      Horror story with the agent and customer service. Poor and slow payment. Requested documents from the previous year. Was provided and still no payment.

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      Staff

      Reviewed May 10, 2026

      Do not waste your money on this Aflac. They deny everything even with proper paperwork from doctors after a injury I got from/while working and I have been paying into Aflac for years and when I need them they don't help .. They're just stealing from people.

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      Customer ServicePunctuality & SpeedBillingTransparency

      Reviewed May 7, 2026

      Every disability claim I have filed with Aflac has taken over a month for payment despite all required medical records and physician documentation being submitted promptly. My current claim was filed April 9 and still remains unpaid. Communication has been poor, and I have had difficulty receiving updates or resolutions despite repeated follow-ups. The delays have caused financial hardship and unnecessary stress.

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      Aflac author review by Matthew Brodsky

      Aflac is one of the best known American insurance companies. It offers various types of insurance, including disability insurance.

      • Real cost calculator online: Users can calculate the probable cost of medical care for injuries or illnesses prior to beginning a claim.

      • Health insurance as well as disability insurance: Users can purchase insurance to cover specific medical conditions or general medical care as well as disability insurance.

      • Short-term disability insurance available: sers can get short-term insurance to cover them when a temporarily disabling condition hits.

      • Lump-sum policies cover long-term illness: Although Aflac doesn't offer long-term disability insurance, users can get a lump-sum benefit for a critical illness, allowing them to continue to support themselves.

      • Rapid online claims processing: Users can file claims online and upload documents to get their benefits within 24 hours.

      by Matthew Brodsky Insurance Advisor

      Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

      Aflac Company Information

      Company Name:
      Aflac
      Company Type:
      Private
      Ticker Symbol:
      AFL
      Year Founded:
      1955
      Address:
      1932 Wynnton Rd
      City:
      Columbus
      State/Province:
      GA
      Postal Code:
      31999
      Country:
      United States
      Website:
      www.aflac.com