Aflac Reviews

First of all, I think it is a very good idea on the front end to read the policy carefully and be aware of what Aflac pays for and what it does not because it is rather expensive! The claims that I have qualified for have been paid promptly. Have your bills ready to submit in PDF format. Submitting the claims online proved to be difficult both times I have tried. I probably made the process more confusing because I submitted claims for treatment halfway through and then had to submit the other half. Both times I tried the online chat feature which appeared to be just an automated feature - very frustrating. And both times I had to call customer service - each time I spoke with a very helpful, very patient (!!) young woman who stepped me through the process. I wish I had gotten her name and found a way to reward her - I think it was the same person each time in the Cancer Claim section.

I had the privilege of working with Matthew ** during a challenging time, and his professionalism, knowledge, and empathy left a lasting impression. As an associate at AFLAC, Matthew went above and beyond to help me navigate and unravel my deceased father’s policies. He demonstrated exceptional attention to detail and took the time to ensure I understood each step of the process.

I'm so surprised there are so many bad reviews for AFLAC. I have found them so fast and fair! They have a super easy website to submit claims and their turnaround time is extremely fast! I have been using them for years and very happy with them! My rep., Ed **, is also always incredibly responsive and sweet!

Aflac came to the company I work for and after listening and asking questions to representative Maximo **, I decided to get the accident, hospitalization and cancer coverages for my husband and me. I recently had a surgery where I had to be home for three weeks. My company covered these weeks, but I could also obtain extra money from those coverages I paid for.

I have had my cancer policy for 30 years. Having been diagnosed with cancer twice in the last 10 years I thank God I had this policy. I have always had a great experience with Aflac and never an issue when filing a claim. I highly recommend them as we never know when the unexpected happens.

Honestly I think we should file the people vs AFLAC and demand Aflac give us the money we pay monthly plus the money that they should have paid while we submitted a claim and was denied. It’s about time we get our money back.

This is the worst false insurance that has ever existed. They find any and every way to deny what you are rightfully owed. They say they cover everything but guess what they don't do, pay for the problems happening.

They only help out with one Dr. checkup (accident ins) preventative checkup per year. The policies have limited coverage for conditions and lots of uncovered conditions in policy that you would think would be covered by policy. The claim process online is difficult to maneuver and limited online options, claims take several days then they like to deny and not tell you exactly why and won't let you know if it should have been filed differently. Online chat is AI that is elusive and non-helpful. They say they care about your mental health but you will be denied if you are mentally Ill and attempt suicide. They accident coverage does ok with Injury like broken bones or stitches.

This whole experience with Aflac has been horrible. I am a single parent and I have two different short-term disability policies with Aflac. I have both a traditional and a group policy, as you never know what life is gonna bring. I had to have shoulder surgery in which I will be out of work 3 to 5 months. As a single parent with only my income and no child support and nothing else to rely on 3 to 5 months is detrimental. I had all my paperwork put together prior to having surgery in which they wouldn't accept it before surgery. So I had all paperwork faxed two days after my surgery.

I've been off since 2/4. I have been on phone with Aflac every day. Almost 2 months later no payment. Now my hr is on phone with them and they are saying they can't find my claim. In the meantime my kids and I are paying for it.