Aflac Reviews

Aflac has always paid my claims on time like one day payment, but now they are holding pay outs even after the claim has been processed and finalized and it's a simple Cancer claim. Customer Service lies about things like they trying to help but in reality they just to get people off the telephone, I don't think some of of the them really care all they want is a paycheck but if we as Customers starts to bring Aflac and the Company in the spotlight like Media and let people know they put out false information about processing claims maybe they will return to doing what they advertise.

If I could leave a 0 I would… This company does not even get to know someone before they judge you with a decision on coverage. This company is like all the rest in this country. They are all about the money and nothing else. What a shame. I would not recommend this company to anyone else. Word of mouth goes a long way.

It’s sad you can’t even leave a review for your company on Facebook. As I was lied to from my local Aflac rep. He said that when I got the policy, my spinal surgery will be handled under short-term disability. So I paid for the short-term disability. now it’s not even covered under it because it wasn’t an accident. I was not told that upfront. Or I would’ve looked elsewhere for a short-term disability. So now I’m gonna be out of work for months and no paycheck because your rep is a BIG liar. In this person should be fired because he’s just a habitual liar. There’s other stuff that he said that I won’t type up on here.

They haven't been quick to settle my claim after my brother passed away. I paid for his funeral out of pocket and it's been 2 1/2 months since I filed the claim and it still not resolved, so I haven't received any funds. It's like they're trying not pay out the claim.

I was admitted in the hospital at 9:23 on May 13th and discharged at 12:39 on the May 14th. I filed a claim that was denied because they calculated on 20 hours observation. They does not include the admission or recovery. This is nothing but a scam. They advertise that they are there to help you in trying time but this was more frustrating then my surgery. I wish a class action lawsuit should be brought up to make them pay.

I was totally frustrated through the whole process of trying to get to the right department. I was transferred 5 times, each saying I had the wrong number. They'd transfer me and it still was not correct. And each department could not answer a simple question about beneficiaries. After 30 minutes of being transferred, I never did get to the Tier One department. I just hung up. Poor customer service. The automated system at the being was no better. I had to repeat everything 3 times because she did not understand me.....

I wish I saw reviews before signing up; ideally, it’s a good insurance to have if it actually worked that way. It’s like they give you the run around even when you give them the information they asked for. They do not communicate in a timely manner and whoever is in management or leadership roles do absolutely nothing. They are taking our policy money and just living off of it. It is a complete waste of money, and I will be canceling asap. Wish I could get a refund for paying on this policy the past few years.

I am currently dealing with Aflac as they are the administrator for my employers disability and fmla services. I have been waiting 30 days for my claim to be processed. I can never reach anyone on the phone, and every time I send a message it takes 2 days to get a response. They told me that they are waiting on certain forms from my employer and my employer has records of when they sent those forms. I hope next year my employer changes providers, this is the first year they have used Aflac and everyone has the same complaints. Poor communication and lots of delays.

I filed a claim 4/15/2026, and the claim has not been paid. The claim was never sent to a claim agent until 4/26/26, I sent in a UBO4, and itemized billing. Everything they needed I sent in. The claim has yet to be paid. the customer service reps need to be trained properly on how to help customers. I am very dissatisfied. The hold time for a supervisor or auditor is beyond sad. You get the run the runaround.

I was diagnosed with breast cancer. I have the Aflac cancer policy. I filed a claim and submitted my initial diagnosis and 2nd opinion paperwork and within 48 hours I had the payout in my bank account. The process is kind of confusing, but the speed with which they paid out my claim was amazing. I'm hopeful that the future claims - when I have the surgery/if I'm in the hospital - will be paid out just as quickly.