Aflac Reviews

This has been a nightmare dealing with these people, I have had greater success from the state disability office in helping me. I will give them another chance till they get completely shut down not only with me but everyone else I can convince to let them go. Horrible customer service on a claim that should have been paid two months ago.

I have been paying on this short term disability policy for almost 20 years at 135.00 per month. That adds up to a lot of money for something I thought would protect me in case I could not work. I have a work comp case. I provided the paperwork to AFLAC and they paid at first but now are refusing to pay citing various issues which basically add up to nothing. My employer statement says I cannot work due to a restriction. I provided medical documents plus my own statement.

Absolute Garbage. So many things wrong that I can't even explain on here. Basically: Horrible customer service and I mean like the absolute worst. Takes months and months to get paid (I only got a result after I said I was going to call Atty General) And, when I finally did get paid, I got $34!! A total joke. They should be reported for fraud.

Forget about getting a quick answer to a simple question as you navigate through endless menu selection only to having your call dropped. The quality of the sound is poor, and difficult to understand. Getting transferred to another department was pointless as I was disconnected. Overall impression was a fly by night operation. Canceled my policy, let's see if I get my money back!

I was on my boat. We hit a wave. Broke a tooth. 2 days later it got infected before I could see a dentist. I had to go to the emergency room to get antibiotics and something for pain. I filed a claim on August 2. Today is September 6th. I called the first 10 days and got someone who said it's under review. LOL. The following week called again. They explained a form was missing 14 days later so I sent it. 7 days later I called because you will never get a email or anything from AFLAC unless you call yourself. Oh it doesn't end here. I called and spoke with a "LEADER". What a joke. She explained it was filed under dental and should have been filed under accident. She the "LEADER" said, "I'll take care of it." Lol what a joke. 7 days later I called and the PROCESSOR LOL. Another joke. Still filed it under dental asking a emergency room for dental records. Crazy. Well it's September 6th and still nothing has happened.

Please don’t trust them. I been paying for short term disability over a year and been ripped off big time. I needs help to get all my money back from this company. Very terrible and liars. Someone should help all of us get our funds back. Been lied to. We needs justice.

Had an Aflac cancer policy with my wife for over 20 years. My wife had multiple cancers over the years and filed multiple claims in the past with no problems. Recently, last several years, it seems the company has changed. They do everything in their power to avoid paying claims. My wife recently passed from her cancer and I filed multiple claims. They send these action required messages stating they need information. It doesn’t give details, so when you submit everything you have it just sits there for weeks. Then the send you a cannot be processed letter because you haven’t submitted the information, even when you have and can see it on their website. If you call them they won’t speak to you or explain why it hasn’t been processed. They are only concerned about their financial outlook now. Get a supplement policy from a different company, Aflac is not the same company it once was.

Purchased a critical illness policy - Received a cancer diagnosis and Aflac denied the claim. They stated my treatment did not meet their definition of the policy treatment for a bone marrow transplant. This is what I found for the treatment I received. An autologous stem cell transplant is also called an autologous bone marrow transplant. BEWARE of how your policy covers you.

I will never do business with Aflac again and will also ask my co workers to do the same. I signed up for Aflac on 8/10/24 on 8/15/24 $1016.84 was sent to Aflac mistakenly. My agent put in a request for a over night refund on 8/15/24, here it is 8/20/24 and I have yet to receive my money back. Being told that the overnight refund has to be approved which can take up to 10 days. That's not going to work for me since I have bills and still have to get to work. Spoke to some else who said he would request for it to be expedited which can take up to 3 days for a response. What's going on with Aflac and why do I have to go through so many hoops to get my money back when it was so easily taken? Canceled both policies and will never do business with them again.

By the worst customer service ever. I would not recommend getting life insurance through them. They make it more difficult than you can imagine. Always wanting one more piece of paper for this or that nothing but a runaround and people that don’t know or care about their job.