Aflac Reviews

I had the privilege of working with Matthew ** during a challenging time, and his professionalism, knowledge, and empathy left a lasting impression. As an associate at AFLAC, Matthew went above and beyond to help me navigate and unravel my deceased father’s policies. He demonstrated exceptional attention to detail and took the time to ensure I understood each step of the process.

I'm so surprised there are so many bad reviews for AFLAC. I have found them so fast and fair! They have a super easy website to submit claims and their turnaround time is extremely fast! I have been using them for years and very happy with them! My rep., Ed **, is also always incredibly responsive and sweet!

Aflac came to the company I work for and after listening and asking questions to representative Maximo **, I decided to get the accident, hospitalization and cancer coverages for my husband and me. I recently had a surgery where I had to be home for three weeks. My company covered these weeks, but I could also obtain extra money from those coverages I paid for.

I have had my cancer policy for 30 years. Having been diagnosed with cancer twice in the last 10 years I thank God I had this policy. I have always had a great experience with Aflac and never an issue when filing a claim. I highly recommend them as we never know when the unexpected happens.

Called to get info on pricing for Medigap insurance for Medicare and their “screening representatives” had to transfer me 3 times as they were clueless. First one said I didn’t qualify - huh - I’m over 65.

AFLAC is terrible. Absolutely not worth the money. They pay pitifully little even when you’re significantly injured. The paperwork is burdensome, I’m assuming so you just give up on the paltry benefits, like a fifty cent mail-in rebate. Costs more in a few months than they ever will pay out.

I have used Aflac twice for personal medical leave and now for FMLA leave to care for my mother while she is incapacitated. If given the choice, I would never use them again, however this is the leave benefit company selected by my employer. In my personal leave situation, my case was initially denied with no reason provided. After calling many times and after messaging my 'case manager' many times to please CALL ME - nobody called me back. I didn't speak to my 'case manager' a single time throughout my entire 6 week leave except for a few short texts at the point when I was livid about the situation.

STAY AWAY FROM THIS COMPANY AT ALL COSTS!!! I have Aflac insurance through my work. I had a legitimate claim denied for no reason. I have had 2 therapists, and Aflac still say no. STAY AWAY FROM THIS COMPANY AT ALL COSTS!!! They do not care about you, only denying claims is what they love. They will throw more and more reasons why your claim is denied and the people are useless. My agent was useless. I would give 0 stars if I could. Do not give them your money, they are at a 1.1 for most reviews that insist on giving them a 1 at least. STAY AWAY FROM THIS COMPANY AT ALL COSTS!!!

The customer service is horrible. Calls are re-routed endlessly, no one can help. After being put on hold listening to canned music for hours, the calls are dropped. Absolutely the worst company I have dealt with.

Customer service is beyond horrible. I made a request and it wasn’t followed through properly. They continuously transferred me to various departments and it became a game. They had my banking information and I had requested cancellation and they continued trying to process it. I am not going to pay for a service that I didn’t give authorization for. AFLAC you really need to revamp your entire process and retrain your customer service reps. No customer should have to go through such stress. I do not recommend this company to anyone.