American Home Shield Reviews

So far - so good. They are still working on my dishwasher but I'm keeping an open and positive mind.

Water started leaking out of our freezer's ice and water dispenser. Service person came to diagnose at our convenience. AHS contacted us very quickly regarding replacing our refrigerator/freezer. We were new customers at AHS and their customer service was awesome. I was allowed to find the unit I wanted and they sent a reimbursement within 7-10 days of submission of invoice. Highly recommend AHS.

My AC condenser died. It was an older model. The repair people totally replaced it and all is well again. Only thing I paid was $125 plus $400 for Freon. Freon allowance a little low.

When we purchased our home in 2012, we didn't really understand the value and benefit of having a home warranty through AHS. A couple months after owning our home, our A/C had to be called in. It was such an old unit that it had to be replaced - something that would have devastated us financially had we not had a warranty through AHS! Throughout the years, AHS has taken care of the little and big problems we've had with our home, sending quality technicians in a timely manner. We will continue to keep our service as long as we own our home!

It's generally always a HAPPY experience when scheduling WORK ORDER appointments with AHS. The associates are prompt, courteous and friendly. We would like to see the WARRANTY/CONTRACT numbers NOT change on a YEARLY BASIS. It gives us peace of mind at a reasonable price. Thank you.

AHS was awesome. The tech came out and told us that the part we needed was going to be difficult and we might get a new built-in oven out of the deal. A few days later we received an e-mail from ahs telling us we would get a new oven. We picked one to our satisfaction and within the week, it was delivered and installed by pro. installers from du-par in 15 mins. No fuss no muss. Excellent all the way around. Way to go ahs!!

I contacted American Shield when the sink in my kitchen was leaking tremendously. Within 24 hours, I had a call back from the plumber. An appointment was scheduled. The plumber came out as scheduled and replaced the garbage disposal. It was a relief that it was done so quickly. I am so happy with American Home Shield services. Thank you.

Sewer pump was not functioning. I contacted AHS who contacted a local plumber. The local plumber was outstanding. While the pump was not broken but only clogged, the level of effort by AHS to resolve the problem was very noteworthy.

Our fridge went out and you not only replaced it but replaced it with one with a larger capacity.

I'm a more than senior citizen living on a fixed income. When my very senior water heater sprung a very large and damaging leak in my hallway my call to American Home Shield resulted in a prompt response from a plumber who turned everything off, drained it overnight and with the help of a friend, removed it.. and then waited the 3 weeks my home owners' insurance took fixing the damage the water had caused, to replace it. And not with a sub standard one but one that is the best on the market. All for the cost of my copay of $75. I won't be without them. And neither should any senior homeowner.

My hot water heater went out & I received a quote from an independent plumber. The quote was ridiculous! I called AHS and a plumber was dispatched the following day. Within 2 days, I received a new hot water heater. I am very pleased with the service of the plumbing company, SWG Plumbing. Their employees were knowledgeable & respectful. They even called back an hour later to ensure that all systems were working properly.

I own and live in a duplex. I have had a contract with AHS for 10 years and have used it a dozen times. It is important to have a system back in operation when a mechanical failure happens, especially in my leased unit. Covered HVAC, H2O heater, plumbing repairs and replacements have saved me thousands.

We had an air conditioning unit that wouldn't shut off. We would set it on a certain temperature and it would run and run and not shut off. I called American Home Shield and a repairman called me within about 2 hours. He checked the unit and said it must be the thermostat. He put in a new thermostat and that was the problem because it's been running perfect since he left.

We have used American Home Shield for 3 years I believe and in that time we have used them many times. Thank goodness we had them. The cost to repair Plumbing and A/C would have been way beyond the deductible. We have been very pleased with the companies they have chosen for our repairs. Prompt and very professional.

We have been very pleased with AHS for several years now - Both in Tucson, Arizona and here in Georgia. The Contractors that we have been sent have all been professional and completed our jobs, in an expeditious manner.

AHS is a "heaven sent" service that allows me to sleep well at night. When I bought this property, the sellers already had this service and passed it on to us. The first time I had to use it, I realized what a blessing it was to have. The service is top notch. I have to say, even the phone service to request the appointment is easy to use. Whether you get a "live" person or you use the automated service, it is very user friendly as are the online/live staff. Another part of the service that I like and puts me at ease is that I know the repair company that they will send to my house, are professional, and will complete the job with excellence. That is my experience every time. So for me and my family, it is a win-win situation. I would recommend AHS to all homeowners looking to establish a relationship with a warranty company. AHS is the way to go! They make home repairs a breeze. The price is right, the relationship is outstanding and the service can't be beat! 100% the best.

Very happy with AHS being there taking care of my needs and placing the work order and the companies calling and scheduling appt and technicians coming out and taking care of the issues in a professional manner.

I called AHS when I discovered a large puddle of water on my laundry room floor. The person at AHS who helped me was friendly and knowledgeable, and I explained that I had used a certain plumber for previous work orders and asked to use the same one for this one as well. She was able to contact them while I was in the phone with her and she was able to tell me an estimated call back from my plumber. The plumbing company, Wise Plumbing, was quick in their response and came out the very next day. I was pleased with the plumbing diagnosis that the water heater was leaking at the top and would have to be replaced. He removed the old, as well as the accompanying hardware, lines, and drip pan, and installed new peripherals as well as installing the new. He was efficient, thorough, and knowledgeable in his skill. He disposed of the old heater and explained how the new unit works and gave me the instruction manuals that it came with. He was friendly and personable. All in all, considering the circumstances, it was a pleasant experience. Thank you, AHS and Wise Plumbing!

AHS has been a life saver for my wife and I. We kinship foster 5 children and when something breaks down, we know we will have help. America Home Shield has been there when we needed them.

I'm a Realtor in Sun City and I bought a house with American Home Shield Warranty and am I glad I did. One Saturday, my husband called me at work and said there was water all over the bathroom! I said, "Call the warranty company." He couldn't find any of the paperwork so he called me again. I gave him the number but since I wasn't at home I didn't have our policy number. He called and afterward he told me a very friendly woman found us in the system and helped him immediately. He had to leave the house so he gave her my number.

I am a new home owner and therefore have never needed homeowners ins. AHS has made my experience something to "brag" about! They have already responded twice to my request for service and both experiences went above and beyond with response time & and contractor excellence. Thanks, AHS!

The gentleman was very professional and came early. Fixed the AC. Gave me some tips on what to look for ahead of time in case this happens again.

We are so pleased that we purchased this warranty. We tell everyone to get on board. We had our hot water heater go out and there was someone there to look at it within 24 hours and it was replaced with only $100 out of our pocket. At the beginning of the hot weather, we turned on our air conditioner and nothing happened. Again, for $100, we have remained comfortable all summer.

AHS provided the service of "Pool Boys" incorporated near Houston, Texas. These fine employees set up an appointment and showed up despite a driving rainstorm, stuck with it and was able to replace our pool pump. This stopped the awful problems that happen when your pump does not work. Thank you, Pool Boys. Your service returned our pool to a healthy state.

Even with a new home, repairs are eventually going to occur. Having AHS on my side take the weight off my shoulder of finding a repair person, then screening and then making the appointment not knowing if they will show up on time and if they know what they are doing. When there is an issue, I call AHS and everything is worked out. Thank you!

I been a customer for the past two years. Very satisfy with services rendered. Prompt response when services are needed with customer service. Wish I had it done a long time ago. It would've save me a lot of money.

If it weren't for American Home Shield I don't even want to know how far in debt I would be to the HVAC company right now. The previous owner of our home had never cleaned out the trap in the A/C unit/furnace in the utility room, only changed the filter once every 90 days. Less than 2 months after moving in, the trap was so full and overflowing that it soaked out carpet 3 feet out from the utility room. The HVAC company that AHS recommended had to replace the whole trap, drain pan and piping for cleaning it out. He also taught me how to clean it out as we are first time home owners. This mistake happened because the system was improperly maintained, and AHS had our back, they covered it, thank goodness! We will definitely be renewing our plan next year!

A/C Unit stop working - technician found the problem right away and fixed the unit.

I was very unhappy with my service because they were more concern about making money off of me instead of helping with the problem.

I called about my air conditioner. I was told how to put in a request online. I put in my request and by the next morning I received a call from the co here in Austin that would be doing the repair. The next day he arrived and within a few minutes he found the problem and was able to repair it, the whole process was so easy and I appreciate everyone involved. Great job.

I had my air conditioner on twice this summer and it was fine. When I went to put it on a third time, it didn't come on at all. Instead of calling it in with American Home Shield, I entered the ticket online. It was really easy online and, hours later, I received a phone call from a local air conditioning company and we scheduled something. The contractor was great. He was friendly and accommodating. It didn't take very long at all. He did have to leave to go get a part which took a little time, but while he was there, he was really nice and helpful.

He was quick to respond and did the job quickly.

When the appointment was scheduled, the contractor called and was able to come earlier and was able to complete the job and therefore made me able to be on time for my next appointment. No debris was left on the premises.

Have had this company for one year. The wait time to get someone to answer the phone is 10 to 20 minutes depending on the time you call. Late in evening, it can be 25 minutes. This to me is poor customer service. American Home Shield could not find a contractor in my area to fix my garage door opener. Had to wait 24 hours before they would let me call someone on my own. Then the company I called said I would have to pay upfront as they had had trouble getting money from American Home Shield. I can't seem to locate a competent warranty company.

I'm not really upset with American Home Shield as much as I am with the person they sent out. They sent out Second Opinion Plumbing & Heat & Air. The man came out and looked at our air conditioner and said that the coil had a leak in it and it needed to be replaced and we needed Freon. He went out, got on his truck and came back a little bit later and said that it would be better for us to get a new air conditioner. We asked to let us think about it overnight but we didn't want a new one. We were going to let them fix the coil and let American Home Shield pay for the coil.

A repairman came out to repair our dishwasher that leaked on to our hardwood floors. The dish washer was used the night after the repair and leaked again causing damage to our hardwood floor in the range of $15,000. AHS will not take responsibility for the terrible workmanship and assist us financial with the repair costs.

We moved into our new home and immediately had problems, i.e., Yellow, dirty water with hot water heater. AHS sent 4 technicians with no results. The technician finally said we needed a new heater. AHS will not pay anything even though it is included in the policy. WORST INSURANCE EVER.

Repaired I believe in a fair manner and short period of time.

One day the AC just was not working. It was not cooling the house at all. So I went online and requested a repair. Within one day I got an email that they were recommending this company. This company got in touch with me and we set up an appointment that was convenient for us to be home. Within two days, they came out and fixed the problem. So it went very smoothly. The weather's been pretty cool since then. I would recommend AHS.

Customer rep's helpfulness and experience is most of the time good. My biggest complaint about my warranty is that I feel many times the rep concentrates on finding a loophole in my warranty to exclude the problem I report.

I called, a contractor was sent out in a timely manner. The contractor called me back the same day that I sent the claim in and came out the next day. He tried to fix our disposal, but it couldn't be fixed. He ordered a new one & was out the following week to replace it.

Replaced microwave oven. It took a month for completion, but overall was good.

American Home Shield has excellent service. The air conditioning quit working so they had to come out and repair it and they just went out overnight. I spoke to a claims rep when I submitted the claim and the whole experience was a lot better than what it used to be. The service guy that came out had the parts with him and was able to fix it right then. Before, they would have to order parts and it would be a week without air conditioning. The contractor was excellent.

My refrigerator stop cooling unexpectedly. I called American Home Shield. They sent a technician right out who diagnosed the problem... It needed a new compressor - total cost 850.00 dollars and at least 3 weeks for the part to come in. American Home Shield said they would only pay him 720.00 to fix it or I could cash out and they would send me the 720.00 check so I could purchase another refrigerator. Since we were out of a working refrigerator for 2 weeks already, I financed one at a local supply store.

Contacted American Home Shield in reference to my AC not cooling in my home. For one, I advised them I am asthmatic and have a lung condition so is it possible to have the technician come out ASAP. The tech tells me they wouldn't be able to come until 8/11/14. They get to home and assess my AC unit and find that the AC unit and furnace is not compatible and therefore the furnace needs to be replaced because it would then cause the compressor to blow out on the AC unit.. Now I am told I have to pay another service fee for the AC people to come out and assess the furnace. Now get this, they have already done that when they came to see about the AC unit.

I recommend American Home Shield for repairs that come up in everyone's home. I do realize that not all Americans can get it in their areas. For those I pray that American Home Shield can find electricians and plumbers for them.

AHS responded immediately and sent a contractor that knew exactly how to fix the problem.

I filed a claim because of our washing machine. I've had problems with it before, but the problem was not fixed. But the reason that it didn't spin was not the reason why it was not spinning this time. So I called in and they were able to get someone out quickly. Well, I was actually calling in for two things: the washing machine, that one was not a problem. It was the refrigerator I called in at the same time that gave me problems because they were not going to cover it until I talked to a manager to actually cover it. The person was not familiar with my plan and so told me my refrigerator was not gonna be covered.

I called about a problem with my pool vacuum pump or heater after having a leak. They sent a rep from a company called We fix Ugly Pools, to check out the problem. The guy looked for anything and everything that he could to find a reason that it should not be covered. Things that had nothing to do with a vacuum pump that wasn't working! Even said that there wasn't enough chlorine in the pool, after several days of rain? 1 yr and 1 month earlier, they denied my claim to replace a 6-yr-old booster pump. Go figure?

AHS agreed this morning to refund what I have paid them since they do not have vendors in my area. I would hope in the future they will check for vendors before excepting payment. I will say though that the representative was very friendly and agreed to the refund with no hassles.

I purchased a new (used) home in June 2014 and at the advice of my realtor I purchased an American Home shield (AHS) policy in case anything broke in the first year of owning the home. After being in the home for a month we discovered that the A/C wasn't providing adequate airflow to keep the house cool. For example, on an 80 degree day the house would start at 70 degrees in the morning and by the evening it would be up to 74, with the A/C unit running the entire day.

I'm very pleased with American Home Shield and I feel very confident if I ever have to file another claim. I woke up one afternoon and the air conditioner wasn't working so I called it in. Submitting the claim was good. I just did it over the phone. The sales rep who called me back the next morning was really nice. She called just to let me know that they had received my message and that I'll be contacted by the service tech within a certain time frame. And the service tech was awesome. I was hesitant, but he was really, really professional. He came in, diagnosed the problem and fixed it, and I don't think he was here 45 minutes. He had the needed part with him and he explained to me what was happening and he was very detailed. He was a very, very pleasant man. I was very impressed with the service, with how quick they were able to get someone out here and I was impressed by the company they sent and the tech that came out. It was definitely a great experience.

Broken Glass cooktop - Well done from claim submittal to final part installation.

I had to call in American Home Shield when my A/C unit stopped working. While it did take two visits in order to get the A/C unit back up and fully functional, I only had to pay for the first visit, and the guy that they sent over to do the job was very helpful and friendly. The customer support reps that I spoke with over the phone were also very helpful and friendly. Since then my A/C unit has been working without complaint.

Whenever I've talked with anyone from American Home Shield they have always been eager to take care of my needs. They have been polite and cheerful. I appreciate the positive attitude from American Home Shield employees.

The process was quick and easy. The selected contractor contacted me the same day and came out that afternoon. He was knowledgeable and quickly determined the problem. The repair was covered and I only paid the fee. Totally pleased with the experience!

American Home Shield and your contractor, Metro Air, exceeded our expectations. I was contacted promptly for an appointment. The contractor showed up on time and was very friendly and professional. They completed the job in one day, as promised, and left our home as clean as they found it. I would highly recommend both AHS and Metro Air for any air conditioning needs. Thank you!

I've been a customer of American Home Shield since 2002 and very seldom require service although my payments are made timely each month. This year has been very challenging for major household repairs. We've had to call on American Home Shield more than usual. First was the heating unit. A technician was sent out to our home and basically put a band aid on the problem as the heat went out again within a week's time! Another technician was sent to fix the problem. Then the air went out.

I have no previous repair. This was the first time that I called American Home Shield. I talked to them on the phone and everything went well. They were professional and friendly. I didn't have any problem. When I called, they were able to get back with me and the guy called me that afternoon. Contractor came out, checked the unit and checked everything. They repaired it and now it’s working great. I’ll recommend American Home Shield. It was a great experience.

Speedy response for an air conditioning problem in the height of the season. Very satisfied with service call, technician and we're up and running again!

I've had American Home Shield before and I've been real happy. And I'm happy this time as well. But when I called, they sent some guys who don't work on any split systems. So I lost half a day of work. American Home Shield called and scheduled someone else and before I even finished my sentence, I said, "Do you work on mini split systems?". They said no and that they'll call American Home Shield to set everything up and that they'll call me back. They never did that so I never got a callback from American Home Shield. I had to make another order for the third time to try to get somebody out. The third group that came out were real nice and helpful and they fixed the problem. It just needed freon in it. It's more expensive to go through American Home Shield to do that, but I have the warranty if something would have been worse off with it...

I called up American Home Shield when I started getting water on the floor in the bathroom all of a sudden. I had no problem at all submitting the claim as the rep was very nice and very cordial. They said they would send somebody out. The contractor was very professional and knew what he was doing. He had all the parts and didn't have to leave and come back. He took care of everything for me and everything is working fine. He did a good job.

My call was answered and handled professionally. The services company AHS contacted responded and replaced the motor to the air conditioning compressor cooling unit.

The experience with American Home Shield has been nothing but good. When I had a problem, I called and told them what I wanted. It was an oven and microwave combination, so it's all one piece and the man called me the very next day. The contractor was great and very knowledgeable. He explained everything to me and was very nice and very clean. His wife came with him and she helped him. In the end they sent me a very nice oven-and-microwave combo. I’ve been very pleased, and we’ve told everybody how good they are.

I had a plug-in outlet that was not working. It turned out there were three more of them that weren’t working and I couldn’t find the GFCI or breaker that tripped. I called American Home Shield. They sent an electrician out here the next day, and he just repaired them. They used a device for tracking back the circuits and found the GFCI. It was hidden out there under the garage. They also found out that the plug-in that’s causing the GFCI trip had no power and the plug-in itself was coming apart. They replaced the plug-in outlet.

I have been without air conditioning for over a couple weeks now. I'm beginning to wonder how this company still operates. The customer service was okay but never has been overly helpful. I was provided with probably the most terrible heat and air company known to man who misdiagnosed the problem stating that a pest had chewed through the wiring for the unit and AHS would not cover and it would cost $200 to fix. Well, took another week and a half for the company to even call back to say when they would be out to fix it and them giving us plenty of excuses.

American Home Shield fixed my duplex air conditioner very quickly and my renters were not without air conditioning during hot weather long at all. As a customer, I believe they hit the mark on "customer satisfaction".

When our kitchen was flooded, I called American Home Shield and they sent out a contractor to dry the floor out. On their part, it's been nothing but excellent. But the contractor was very hard to deal with. They gave us bids that were extremely high. I had to let him go and we contracted it out ourselves.

I love this company.

After A-1 H/AC, AHS selected contractor, misdiagnosed problem on AC on 8/1/14 of just low refrigerant, AC quit again within 2 days. Finally got 2nd visit on 8/6 from A-1 who confirmed a major high side pressure leak with unrepairable aluminum coils, with signs of leaked oil that should have been visible at first visit. We had independently obtained a second opinion the day before because A-1/AHS were slow. On 8/6, A-1 agreed compressor/evap shot. Before leaving the house on 8/6 at noon, A-1 tech said that he had already talked to his Boss and AHS of the diagnosis that compressor/evaporator had to be replaced and that we should have approval that night or next morning. AHS said during multiple contacts on 8/6 and 8/7 that their contractor A-1 had NOT given them any update since 1st service call on 8/1.

American Home Shield sent A-US Air Conditioning out to inspect a Freon leak in my AC unit. I had the unit serviced the day before I requested help from AHS and the unit had lost 9 lbs of Freon. I informed AHS of the amount of the leakage and that the service had determined there was a leak in the coil. AHS send out the above-mentioned AC company, with only a mention of a Freon leak and no other details. The AC company put 4 lbs of Freon in and sprayed some form of sealant on the coil. I complained that it had lost 4 lbs of Freon in 36 hours and they send the same company out to inspect the unit again. That is when the coil leak was determined by A-US Air Conditioning. The AC company has determined that I need to have three modernization updated to the unit for $600, my portion $350.

Timeliness was excellent; prompt solution of the problem; customer service was excellent; the contractor did good job - very clean.

I was extremely satisfied with the service that I received on my Air Conditioner. I would recommend them anytime.

As we have waited for a REASON our claim was denied on a 35-year-old fan on our A/C since the first call to AHS July 24th and the operator only says the repairman said it was "dirty". But from reading other complaints, I believe the company just tries to sweat you out in frustration so you'll quit their service and they don't have to pay a claim... but we have been a customer for 8 or 9 years! We can't even get past the operator to a supervisor. You've denied a 74-year-old man with extreme health issues to call day after day (16 DAYS) without a courteous word to say as he swelters in the summer heat and the basement sweats from humidity and he fears mold will begin to grow.

We're just getting ready to grind up some food one day, and all of a sudden, we heard this horrible noise, and so Tommy went and cut if off and looked in. There was this big piece that had come off the inside. The thing is 17 years old. We called in to file a claim then a guy came out and put in the new one; he's surprised that last that long. Filing a claim was okay.

I contacted the Company to open a claim because the garage door spring broke with my car inside. This was on a Thursday, I needed to go to work on Friday. They told me that someone will call me to setup an appointment. I expressed the urgency of the matter and they told me that they didn't have anyone available until next Monday. Sure enough, I cancelled the contract since it wasn't good for me with that type of response. I ended up calling a Garage Door shop close by and spent 700.00 to fix the Garage door. They were there immediately and they did understand my dilemma with my car inside the garage and all.

Refrigerator repair - The contractor contacted us very quickly and made an appointment. The technician arrived in the period promised and was very professional and courteous. He quickly diagnosed the problem. He had the necessary part on his truck, so he replaced the broken part quickly. We are very satisfied with this experience and will stay with American Home Shield as long as we own our home.

I had an issue with my washing machine. The rubber door seal was torn & water flooded my washroom. Within 72hrs from my call to AHS, an engineer had visited, repaired my washing machine onsite. This is what I call speedy & very satisfactory support.

Great experience with my recent repair! Contractor was the owner. He was very friendly, clean, experienced and timely with my repair.

The initial response to my problem with the washing machine was within one day. The repairman was courteous and seemed to know what he was doing. However, he had to order parts and that took an additional four days for the parts to get here and two more days for the repair to be concluded. It is working fine now and the second repairman was also very courteous and knowledgeable about the problem. I was a little miffed that the service charge had increased from $75.00 to $80.25 without any notification from AHS.

Very pleased!!! Great timely service... easy processes in place to schedule everything.

Section L of the AHS "sample contract" provides that AHS may cancel the contract - both within the initial 30-day contract period and at any time thereafter. This means that all their "coverages" are nothing more than smoke and mirrors: if a repair/replacement is going to cost them too much, they can simply cancel instead. I believe this is known as a "weasel clause."

I love AHS and I have used my warranty many times in the last 2 years. They do what they say. They will do it and the contractors always have come out in a timely manner.

Calling in for service was fast and having the contractor out to fix my issue was even faster. Contractor was friendly and really knows his stuff. The contractor even did a follow-up call to make sure the item was still working properly

My AC stopped working. The first contractor AHS sent denied the claim because he said their access was obstructed. As it turned out, it was completely accessible. Second contractor stated that a power surge caused the failure and AHS denied the claim based on that report. Cobb EMC, my electric company, ran a test that concluded that no power surges were detected in my home in the last two months. I contacted five HVAC companies in Atlanta and each one agreed that unless a bolt of lightning came through my home and the unit was fried it would be impossible to determine a power surge caused my AC to stop working. It has been over a month since I have had AC in my upstairs and still no resolution.

My most recent claim with American Home Shield was for my air conditioning. June 11th was when I got the notice to call them, or they were supposed to call me to set up a time to come out. They said they were overloaded, they had too many people calling in. In about a week they never called, so I called them. They never came out, so I had to keep calling them. When they finally came out, it was August. By that time, we already bought a home air conditioning for the window because it was so hot and that had run a couple of weeks. It was such a hassle I thought I’d never use them again if possible, because you can’t depend on them.

Contractor provided overall outstanding service and was very courteous! Thank you!

After two prior assignees failing (United Air Temp and Pride AC and Heating) United Air Temp was interested only in selling a new system vs fixing the current problem. Price AC and Heating simply did not show. Extreme Heat and Air saved the day! They performed second opinion and accurately diagnosed the problem. Once assigned the final fix, they set to work and now I have a working AC system.

I have been a loyal customer with AHS for the past 5 years and we have had no real claims with them. This was supposed to be insurance - peace of mind when something breaks down. Recently, our washing machine was not working as well as it used to. AHS sent out a contractor to look at it. The guy worked on the washing machine, diagnosed the problem and said that a particular part had to be replaced. He also advised that it might take a few days and it was OK to continue using the machine - just that it would operate sub-optimally till the time the problem is fixed.

The contractor was professional and appeared knowledgeable about the service needed.

I purchased American Home Shield warranty - the worst purchase I have ever made. I called them up July 29th and they sent Sevier Climate Control to my home. The temp before the guy came to my home was 76. After he left it was 83. He inspected the system and added Freon and the next day still it's hot in my home. The guy came back the next day and my unit would not power on. He said I need new parts to resolve the issue and American Home Shield would not pay for the repair. But they had no problem taking my money. The customer service depart is a joke. Better yet this company is a joke... Please do waste your time or money with this company. If they send Sevier Climate control to your home, please do not let them touch your unit... I had to call another company out and pay out of my pocket to get the issue resolve..

My Last experience with AHS was excellent. The customer service excellent, informative, and everything went smooth. The contractor that did the work was clean, informative and very nice. He said he liked the warranty that I had. He had to come back a week later and everything is fix and now makes my life a whole lot better. Everything working great.

We have had our contract with AHS for 3 years now. Our a/c went out last week. They sent over a contractor who flipped a switch and made it come back on. When I asked what's going on with my unit..what could of happened--he looked at me with a confused look and said "I don't know". He took my $75 check and left. 3 days later it's not working again. I called AHS...they read me a script and made empty promises and did a re-call. So by 12 noon the next day I'm melting and still no call from the contractor. Turns out they sent it to the wrong company. When I called again, they apologized from a script and said to wait for the contractor AGAIN. When I asked to speak to a manager, the rep said the manager isn't available but will call back in 24 hours. Well hours later...no call from the contractor or the manager. I will have melted by the time I get this fixed. The unit needs to be replaced but that's another story. I know they would do everything in their power to make sure that doesn't happen. I need air conditioning, I want to cancel my service with AHS and I want to spread the word about this scam of a place.

I have had to call for service four times and each time the technicians were courteous and able to successfully take care of our problems. The reasons for the service calls included problems with a refrigerator, a stove, a sink, and the air conditioning system. Each time, the work was done in a reasonable amount of time and the work was done correctly the first time. I have recommended American Home Shield to my friends and family and strongly endorse their program.

I had a service call for the air conditioner blowing warm air in a rental property I own. Can you please check your records for the first service repair company that never contacted me to identify what the problem was with the air condition or the process to have the item repaired? After a week, I did contact the company and they stated that they were awaiting a response from American Home Shield for authorization to repair. After it was all said and done, the company claimed that, American Home Shield would not pay for the repair because of lack of maintenance. The unit has been service for cleaning before. How can you tell what was the last service date and that's the definite reason for the air conditioner being operable? I currently has two policies with American Home Shield (for my primary home and a rental property) and have never encounter this much turmoil to have an item repaired or replaced. Of course I'm disappointed with the company for the time frame of the repair (which had to go to another company) and very disappointed in the American Home Shield for not incurring the cost of the repair which is why I purchased the policy.

The contractor arrived on time, was friendly, and solved the issue quickly. Scheduling the dispatch with AHS was also very easy.

The air conditioning quit working and I submitted a claim to American Home Shield on the internet. They submitted it right to the contractor who contacted me. We had to wait for our turn in line which was not for a couple of days. But when the guy was here, he fixed it in 20 minutes. He knew exactly what the problem was, fixed it, and went on his way and it has been working fine. I was pleased with the contractor they sent as he was very knowledgeable. The only complaint I would have is the wait time.

Customer service are very friendly and get your needs taken care of. The contractor that came to our home was very friendly, polite and worked to solve our central air problem in the scorching heat that day. American Home Shield takes care of its customers and cares about their service.

This is the second home I have purchased with a home warranty covered by AHS. What a total disappointment - FOR THE SECOND TIME AROUND! It seems their entire focus is on finding reasons why they do NOT warranty your home. Had an issue with the A/C less than a month after purchasing the home. Service was not performed due to pre-existing issue with the A/C. Go figure. Can someone explain how it is possible to purchase a pre-owned home and it not have been pre-existing? Just logged in to order additional service and account is frozen due to past due balance of the service fee charged for services NOT performed. Service provider did not charge at the time of (non) service nor did AHS mention the charge when they called to inform me they wouldn't cover my issue. I can't understand why these people are still in business... What a joke!

I have only been with American Home Shield for a short period of time. I have had an opportunity to put their services to the test with a claim on one of my ac units. Although I was very, very happy within the manner American Home Shield performed, I was not happy with the customer service of the contractor. With that said however, the contractor completed the job promptly and with good quality. Which in the end is really what matters.

In early June on about the 5th, I contacted AHS to let them know we had two AC units that were not working and we needed them serviced. The contractor contacted me and said it would be 1 week before they could come. I tried to see if they could come sooner since CA was going into a heat wave and it was very hot in our house since both of our units were not working. When the service repair guy came to my house, he was very nice and professional. He fixed the first unit by fixing a hole in the copper wire, he filled the freon. Then the service man went on the roof and took a picture of our air conditioning unit and called his boss. I was standing down below. I was with this guy the whole time he was at my house. When I wrote the check that included the service fee and the freon, I was then told by the company guy that they do not give hand written receipts and I would be receiving a email and I gave him my email address. I should have insisted on a written receipt.

This company is the biggest bunch of empty promises I have ever experienced! We got the coverage when we bought a house. It is worthless. Our first experience involved waiting nine and a half weeks to get a natural gas leak repaired, and winding up paying for most of it ourselves. They insisted that they couldn't cover pipe covered by a slab. We live in an 86-year-old house with crawl space all underneath-- no slab. The contractor they sent to do the work worked without a permit and took several trips to do the work. It took nine and a half weeks to find him-- having gone through two other contractors of theirs and one we found whom they would not approve. It was an absolute nightmare.

Satisfied with your Customer Service but monthly cost is too high. I have had AHS for a long time and the monthly cost has almost doubled since I paid my mortgage off last year with Wells Fargo. I am thinking about canceling because of the monthly cost.

Timeliness - We requested service for our A/C on a Tuesday, and the contractor was unable to schedule an appointment until the following Saturday. We had to endure four days with no air conditioning. We live in Savannah, and the AHS contractor is located in the Atlanta area (at least four hours away).

Very prompt attention by contractor. Great experience.

07/28/2014 reported outage of air conditioner. Every day was notified by e-mail of a new contractor who would be contacting me, no contact. Finally, 08/01/2014, a phone call from AHS reported yet another contractor who did come out on Friday after 5. He reported to AHS the problem and the repair needed. On Monday, 08/04/2014, I called AHS. Found out they needed to talk to service again. 08/05/2014 I called for update and we need a second opinion!! It took 5 days to find one contractor willing to provide service. Now we are waiting on second opinion before repairing my air conditioner in August!! I have been a customer for over 5 years.

FRUSTRATED BEYOND BELIEF! #AmericanHomeShield warranty company sent Expert Pools out. After waiting 3 days for an appointment with #ExpertPools, they showed up on Friday, took apart the "kidney" filter and left it on the ground with a huge mess stating they would return on Monday with the new filter grids. Mind you, I have already taken time off a full day for the first service call, then a 2nd day for the Monday return service call (which never happened, and I received no contact from #ExpertPools stating when they would return). After complaining to #AHS Executive Office, they contacted #ExpertPools only to discover the tech that came out did not put me on the schedule for Monday. A totally wasted 2nd day off. Today is the 3rd day off work for this company and they promise to be here today to repair what they started. If #ExpertPools OR #AHS were billed my (or your) hourly rate, they wouldn't stay in business long for the missed appointments and lack of communications.

My experience in submitting a claim was good. It was a quick and easy process. We called on a Friday and we had an appointment, and the work was done and completed. My experience dealing with the American Home Shield representative was good. The contractor was knowledgeable of what was going on and he came right in and found the problem. It took about 20 minutes to take care of it. Now it’s working fine and everything’s back to normal.

Very Satisfied with AHS.

American Home Shield provided excellent customer service and I received a follow-up call from the vendor in less than 24-hours. The issue with my a/c was resolved timely and professionally.

I must first say that prior to the last month or so, I've had great response from AHS. But in early June, I called about my microwave, stove and dishwasher and of course my furnace in my home. I will talk about my furnace in a bit. The three appliances: micro, dishwasher and stove have been serviced by three companies and they still are a problem and in fact, I was so tired of the micro burning up my popcorn I threw it out and bought a new one and stove was never finished being repaired and the dishwasher 'needed to be cleaned' but it was still not cleaning at all. This is a problem I thought would be fixed but no, still not working right.

Sunday, July 20th, my wife and I woke up to a partial power outage in our home. We called PG&E and they sent someone out to inspect our electrical panel. Since we were without AC we left for shelter at a coffee shop to beat the heat. Apparently the wires were overheated and it was a potential fire hazard so they cut our wires and said we needed an electrician. When we got home we were locked out of our house since we use our garage door to enter. We called AHS immediately, it was 105 degrees in Fresno and our 2 cats were inside. They told us that the soonest they could send someone out was Tuesday and that we'd just have to break into our house to get our cats and go to a hotel (a hotel that we would not be reimbursed for). Leaving us with no choice, we broke into our house and went to a family members house.

Called AHS on Sat as we had a leaking pipe issue that caused water in carpets and for us to shut off water completely. Set up service request with customer service rep for a 24-hour wait period for contractor to call. We needed emergency plumber so rep asked after calling five more contractors if we knew of any local and if we did, we could call back in with contractor's name for an outside authorization. Found an emergency plumber and called back to AHS and then that's where everything went wrong.

My Most recent experience with American Home Shield, The Contractor was very prompt on arrival after the request was submitted. The Contractor resolved the issues that were on the work order very efficient with the work knowledge and time to take to complete the job. The job was cleaned up when finished. Overall this was a great experience.

I chose to opt out from the service. What this means is that I took a cash settlement which is used towards the service needed. A good option although to get the same quality that I already had required a $500.00 dollar out of pocket cost. This is certainly better than paying for the whole price, and there is no way I was going to allow the piece of junk that they wanted to install to replace my unit. Now I have a 10 year manufacturer's warranty instead of the 1 or 3 year (I forget which it was) that would have been on the low end unit.

3 weeks to order part. Part came to my house a week ago and no calls back from plumber until today. I am done with ahs. I manage 21 properties and none will be coming to you. I have since cancelled my policy and am simply furious. The caliber of professional has diminished over the years with ahs.

The contractor arrived on time, was courteous, clean and completed the job quickly.

The company called and provided reimbursement of my claim. During that period I also had an unscrupulous heating and AC person who stated I needed something more than the AHS would pay. I had someone else come and look and was informed otherwise. AHS paid for that visit and repair as well once I informed them. I thank consumer affairs because without your site the company would not have reimbursed.

AHS did resolve the issue. They assigned me a claim agent after I submitted my complaint with consumers affairs. Mr. ** was my agent and was very helpful in getting my issue resolved. I had a big family event schedule at my house and was so frantic that I would have to cancel. Mr. Williams told me to rent a refrigerator until my issue was resolved. Mr. ** also I was reimbursed for the rental fees. This allowed my family event to occur. Even though it took three months to get resolved I will still remain a customer with AHS. THANKS CONSUMERAFFAIRS.

I filed a claim because the whole pump was not working right. I had to call back a second time because it wasn't fixed all the way. The rep I talked to was very nice and the contractor they sent was good. The pump is working now. However they didn't put a new pump in, they rebuilt it, so who knows how long it'll last. They've been good, except I haven’t been too happy with the pool because every time I call, they say, “Oh, well, that’s not covered.” Why don’t you got the pool covered??? But every time they fix that... they rebuild it. So I’m renewing it again. I got my renewal already and they didn't raise it. I'm good with that.

AHS refused to repair the (unknown) damage. I complained and asked for a second opinion. They promised to send someone out, but could not find anyone that would do it.

Unfortunately, AC units do not know the days of the week. As in my experience, they seem to have issues on Friday night. Ours quit working this Friday. I went on AHS's website to file a claim. The website assigned me a company that has office hours of 8-4 Monday through Friday and close for an hour for lunch. What kind of HVAC service company is closed on the weekend. I looked up reviews of the service company and Yelp listed them with a 1 star rating. The reviews were frightening. So I called AHS and requested they send me to another company. Well they simply cannot do this unless the first company rejects the work. And according to the AHS rep, it's not an emergency, as their weather forecast does not show that it's going to be over 105 degrees. The in-home temperature is averaging 90+ degrees.

Very quick response & worry free.

We saw some moisture stain on the ceiling right below the AC unit, so I went up to check and there’s no apparent roof leak. I found out the moisture pan has overflowed underneath the AC unit. So I called in and the guy was able to come out and diagnose that the two drainage pipes might be clogged. So that’s what he did: he pressurized them, and that was it. I was happy with the experience in submitting the claim. It took only 20 minutes to take care of. The contractor was very to the point and very friendly. Now the performance of my AC unit is excellent. Overall, my experience with American Home Shield was very fine.

Fan motor went out on central heat air unit. Requested it to get expedited. They cannot do this unless it is 110 degrees. Just bought this house, came with this warranty... Stay away from home shield... Buyer beware.... Contract is not worth the paper it was printed on... BUYER BEWARE!... Maybe it will get 111 degrees so I can get it fixed... What a SCAM!

American Home Shield is excellent. All of the technicians have been really, really great guys and people I felt comfortable with. The only problem we had was with the furnace last January or December. The furnace wasn't working right and they said it had to be broken to get it fixed. So that was kind of scary. We have a 1-year-old in the house and it wasn't a neat experience. But, it didn't break and we were okay.

Our dishwasher broke the first week of July and we are still without... The repair tech was extremely rude during the first call, especially after we had to call for an update on the diagnosis a week later... He said that he was waiting for AHS to approve the part and once approved, it would be ordered. After not hearing back for another 3 days, a follow-up call was made and he said the part was ordered and should be received in the next couple of days. A call was made to AHS to confirm the part was ordered and they verified it had. 5 more days and we receive an email that the washer would need to be replaced and they would need to know the LIKE items on the current dishwasher for a replacement...

I recently received a phone call from an AHS representative. She requested an invoice for the repair to the pool pump and a copy of my cancelled check for the vendor service fee. I sent her the information and she called me the next day to inform me AHS would be issuing a check for the repair and the service fee (that I had paid to the company who had not completed the work). She said the check would arrive in 7-19 days. I am happy to have been able to resolve this issue.

Fast, easy and done on time without having to come back. Loved it.

7/14 Contacted AHS for service. 7/15 Service scheduled an appointment. 7/17 Service tech came. Diagnosed the problem. Put in a part, then needed another. Rescheduled for 7/31 when the part was to be here. Was very nice. 8/1 No part. No idea when or if there might be one. I asked for my $75 service call back so I could put it on a new one. They tell me I have to deal with the service company. The service company's customer service is not authorized to do anything but see that the part is backordered. Next level is the same. They give me no other option.

My washing machine spin cycle broke in June so I filed a claim with AHS. They sent a tech out but he said that he needed to order the part. It's now August and my washing machine still hasn't been fixed or have they contacted me regarding it. I had to call them and ask why hasn't my machine been repaired. It seems like no one knows the answer to that.

Very happy with service. Thanks for the prompt response and the professional service tech that was used. A/C is running properly in our Arizona heat (110 today!) and all is well now.

Our water heater problems were fixed and the flame pilot was replaced. No more problems with our water heater.

Glad I have AHS on my side. I have always had a great experience when requesting service repairs. The local contractor is timely and sensitive to my needs.

AHS has taken 7 days to get the parts necessary to repair our 10+ year old refrigerator (came with the house 10 years ago). After 7 days, they have the wrong parts. After two technicians claim the machine should be "totaled", they insist on pursuing more hard to find parts. Meanwhile, I am without a refrigerator and without any reasonable timetable for getting one. They simply refuse to escalate the problem to a higher authority and claim that I (as the husband) cannot talk to a supervisor because my wife's name is on the policy. I was attempting to save her some grief because her brother passed away this week. Next week we have company coming but coordinating a refrigerator with their arrival is not AHS's concern. This is typical, the service we have received from this terrible company. They have no concern about their customers at all. Their people are moving the deck chairs on the Titanic as far as I am concerned. And they expect a renewal! Run, do not walk, to any other home warranty company. These folks are trained to not care!

The first time I used AHS services (about 2 months ago), it was a good experience. The second time, (2 weeks ago and counting) was not so good. They assigned PJ APPLIANCE INC., a company based in Bowie, Maryland to repair our stove. To make the story short, they never showed up. I called the office to check on the tech and was told that because we did not answer a phone call he left. I said, we were here, why he didn't knock? They promised to call back to reschedule which never happen. I waited an hour and called AHS support. They promise to call the company and then call me back. 2 WEEKS and nothing!!! I guess some companies are good and some are not so good. My question is why AHS keep using them. I mean come on!

Watch out for this company! My husband and I have been loyal/paying American Home Shield customers for several years now, and we are currently fixing to cancel our service. Our contract covers repairs on various fixtures within our home, including our major appliances. We began having trouble with our refrigerator back in March 2014 (the problem was causing our food to be destroyed), so we went ahead and submitted a claim through American Home Shield (AHS). AHS sent an appliance repair company out to try and fix the problem, however the problem was not fixed. AHS then sent the appliance company out again, yet the problem was still not able to be fixed.

On July 25th 2014, my A/C Unit went out. I called AHS and entered my contract # to the recording. An A/C Company called me here in town but said it was going to be 2 1/2 days to get someone to look at it. When I told them I had young children, she acted like she couldn't be bothered. I then called an A/C company from the phone book and they were at my house and had the problem fixed in 90 minutes. I paid $1900 out of my own pocket for this. When AHS found this out, they called me right away to apologize. The Lady who helped me is name Laquita. She was beyond helpful and went above and beyond the call of duty for me. She explained if I could fax over my invoice for the $1900 I paid, she would submit it so I could get some kind of reimbursement. By July 30, 2014 she already had a check ready to send to me. She took care of all this in 4 days. Thank You Laquita and I hope AHS knows what a valuable asset you are to the Company.

This service is a must have for any homeowner and the ease of submitting a claim has never been easier. Anyone not using AHS is losing out big.

American Home Shield has been a great home warranty company for us. Our most recent issue was electrical. The contractor contacted us promptly and was very professional. The repair was done quickly. A day later when we had a secondary issue that had been caused by the primary issue, the contractor came out to do that repair with no extra charge. What a pleasant surprise! We are very pleased with our decision to keep a home warranty with AHS. They provide great service and quality contractors.

I was able to speak directly with an AHS representative who heard my concerns and quickly informed me which contracting agency would contact me to examine the problem with my plumbing. He explained the process and answered all my questions or informed me that he may not be able to provide more specific answers until after the plumber had come out to examine the problem. The plumber was on-time and finished the job in less than an hour. He took the time to clean up afterwards and explained every step in the process he had completed.

We called AHS because our air was not working correctly, not cooling. They dispatched Air Zone out. They said we needed a new compressor which then took 1 week for them to come out and put in. Once compressor was installed and we paid $385 for freon, air still did not cool. By the next morning, Friday morning, we called Air Zone back and told them this. They did not get anyone out. We called back Sat, still no one came out. We told them air had been running but still temp was only 86 in our home so we then turned the air off. Later that evening we noticed water damage all over our wall and floor, bad damage 20,000 worth. Arizona finally came back out Monday afternoon but said they had to get another work order to fix the AC. By Tuesday still nothing.

AHS took care of my leaking a/c coil; however, it took 3 years of purchasing refrigerant each summer to finally get it taken care of. This last year, it cost me over $175 before they agreed with the contractor that the rusted, leaky coil needed replacement. Then, it cost me an additional $160 because of "non-covered" parts that needed to be taken care of in the replacement. While I am satisfied with the unit being fixed and the contractor (Jason from ProNStall in Antioch, TN) was excellent in knowledge and communication, I am not as satisfied with AHS on their communication and for throwing in that I had to pay the extra $160 for non-covered items.

On hold with AHS as I type. Rep put me on hold after I called in my the 10th time trying to get the air conditioner pan replaced. The pan is rusted out; they say they don't cover rust. Please let me read from my contract: A. 2. Coverage under this contract includes normal wear and tear malfunctions during the contract term. Coverage under this contract also includes malfunctions of covered items which occur during the contract term resulting from the following situations prior to and during the contract term: a. insufficient maintenance, rust, corrosion, or sediment.

I reported my problem to AMS customer service and in less than 5 minutes, they had a company calling me to let me know when they could be here to fix my air conditioning problem. In less than 36 hours, my problem was not only fixed, but they discussed the problem, how they were fixing it and suggestions for upkeep. Fast, effective and tidy. Incredible experience.

We have an older central air conditioning unit. Even though we have the cleaning and inspection performed every year, it seems that this unit is giving problems due to its age. Whenever we have an issue, I know that AHS is a quick phone call away and will get a technician to the house in as timely a manner as possible. The technician that is assigned by AHS is very familiar with the system and always seems to have any required parts immediately. The entire experience dealing with AHS from the first call to the follow up is very good and a huge relief in an otherwise stressful situation.

After posting here the company allowed a second company (which is what we had requested from the beginning) to come in and look at (and subsequently fix) the problem. The drainage pipes were clogged. Easy fix. The first company should be dropped as a vendor, and AHS should keep track of the shoddy work that that vendor does (second time we have had problems with them). Now in credit and fairness to AHS, they did send the second company in (refused to do that initially), and that new vendor did fix the problem. Logistically there were still a few issues with resolving the fee for the second opinion (we should not have been billed for that and were) and our policy term; this was supposedly resolved last Thursday but took a 1 hour and 10 minute phone call to fix today.

Overall, I have had very good support and satisfaction with AHS and the contractors who visit in a professional and knowledgeable manner. Thumbs up!

Very prompt service, easy to deal with. Contractor showed up on time, was very professional and took care of issue very quickly.

American Home Shield treated me like family. Their customer service staff was prompt, courteous and extremely professional. They addressed my needs and directed me to the best service provider for my needs.