American Home Shield Reviews

I have been so very pleased with people AHS has sent to my house. They have all been very professional, friendly and knowledgeable. They took care of my problems efficiently and quickly when possible. The problem I had with my oven took a couple of months to complete, but it wasn't because of the technician. AHS, of course, wanted to repair the problem and it took 6-8 weeks to determine that repair wasn't possible. Once that was decided though, replacement was done quickly. They weren't able to fix my toilet because there was a tiny piece missing that I was not aware of. Not their fault, but frustrating.

I had a plumbing issue in January which rendered our toilets unusable. I waited an entire day and into evening before a contractor showed up and once he did he was already disgruntled about the time. He actually had me help him with his work! He could not fix the problem and appeared very ready to get out of there and did not seem to want to help us solve our problem. He suggested another contractor who was out of network and I ended up calling them that evening to see if they could come that night. They were unable to come until next morning and once they did it took the whole day to discover a broken pipe under the slab. I tried calling American Home Shield several times to ask if this contractor would be approved and I never received a satisfactory answer or sometimes no answer at all. I called earlier this week to try to resume resolution and I have not received a call back after I was told I would. I am seriously considering canceling my contract.

Every experience I've ever had with American Home Shield has been fantastic and this last company that came and fixed the faucet and bathtub issue was very professional and in and out quickly. It's the reason that I renew my contract every year ever since I started getting it, which was when we first bought the house 15 years ago. It has all been positive.

I will try to be brief, but at this point AHS appears to be a shame with automatic denials. 8-15-2014 put in a call for septic injection pump not working. First Plumbing Company showed up 8-18-2014. Plumber didn't know what he was looking at and was "not qualified to work on hardwired pumps". AHS called to tell me it wasn't covered when I had specific coverage for the septic injection pump. Escalated and to someone that appeared to understand and they spoke with their supervisor whom both agreed it was covered.

The company that came out to take care of us was wonderful!!!!

I'm real happy with American Home Shield and the people that they send out. I have had them on two different houses, and they're always very courteous and I have not waited, in the three or four times that I've ever had them, more than 24 hours. One time they did not have the part and the contractor came back the following day, but there was no problem with it. The last claim that I had was for a leaky faucet in a guest bathroom tub, which is also connected to the shower. In April, I had a plumber here who did various work on replacing some washers, etc. and that was one of the things that he supposedly fixed. It's not a bathroom that is used unless we have company normally. We had company, and it was not leaking since the previous gentleman had fixed it; however, when it was used the first time by our guest, it started leaking, real bad. I called American Home Shield that day because we couldn't turn it off. They assigned it to someone and they came out the next day, probably within 24 hours, and he changed the spring on it and fixed it and we haven't had any trouble since. Our guest was here another two or three days and there was no trouble after that.

This is my 8th month into a yearly contract with AHS and I have had it. They constantly send contractors with one or two star yelp reviews to fix the issues. First time the contractor charged me $3 extra for paying with a credit card. When I told AHS about it they said it should not be and there has been no follow up. Second time the contractor had no idea about customer service. Outrightly rude. I have an enclosure for the ac unit. I understand that the contractor was not supposed to look at the unit without proper access to it. But does that mean one talks rudely. It was as if I woke him up from deep slumber to get him to my home. Then they charge me for his visit. I called up AHS and requested to speak to a manager to which I was told someone will call back in 24 hours. It has been 7 days and there is no response. Today another contractor came in for a water leak and asks me 'do you have a ladder?' Am I supposed to provide the ladder?

Great company to use for all Heating and Air Conditioner repairs. Your choice sending them out was perfect. Clean, fast, knowledgeable, I expect nothing less. AHS you are a great company.

I have been with AHS for a few years and have been a faithful loyal customer with constant payments. Recently in July, my AC has gone out and here it is Aug 20 and has yet to be fixed. They sent one company out, who wasn't great at all, that I paid $863.00 for freon and they replaced the compressor and something else only for it to go out again. Sent another company out and now the coil has gone. I and my property manager have been calling AHS to get an update only to find that the part was just ordered on the 12 of August.....REALLY! This is totally unsatisfactory that they have waited this long to order the part with and expected delivery date of 29 Aug! I expect more from a company of which I am faithfully paying every month without hesitation. I would think that their reputation and them dealing with enough companies that they could get parts much faster. They need to think about how their parts dept is being run and if you can't change the people "CHANGE" the people! DISSATISFIED!

Our Air Conditioner started blowing hot air one Friday evening and it was getting pretty warm in our mobile home. Thank goodness that we have American Home Shield. My husband is a heart patient so he couldn't be without the air conditioning. So I called American Home Shield right away. I explained our situation of the work request and also of my husband's heart condition. The young lady I was speaking to was very understanding and said she would make every effort to get it taken care of A.S.A.P. I was so thankful to her. We got a call within a very short time and the owner of Advantage Refrigeration assured us they would take care of us.

The Central Air went out on Aug 7th, and it was fixed August 19th. We were given different information from several AHS call centers and told if it wasn't 105 degrees they wouldn't rush anything. The assigned contractor told us and showed us the order where AHS didn't even order the part for many, many days. All along AHS was lying to us and discounting our discomfort. We weren't old enough, or it wasn't hot enough to expedite. I asked if I could get my own contractor and was told no. The attitude of AHS was most disturbing. We hate this company and will never use it again.

My most recent experience was so much better than I had expected. My sump pump went out and I had water in my basement. I scheduled a visit online late in the evening and fairly early the next morning I got a call from the contractor. By noon, I had a new sump pump installed. The technician was very nice, professional, and quick.

All of a sudden the air conditioning started with a problem. I filed a claim by internet and it was easy. I made a follow-up with the technician appointed and there were no issues. We scheduled and agreed on what time window was and the technician showed up on time. Although it was a little bit difficult because of course it was not an urgent issue so they couldn't come right away and where we were reaching the 90's very fast. So it was a little bit inconvenient but we understand that there's a delay in the process. What is really convenient is when the air conditioner started failing it was during the night, and we detected that during the night. The fact that American Home had the webpage and you can log in the stuff is awesome. We don't need to wait for somebody to pick up the phone. Even if they worked 24 hours, I don't need to pick up the phone, I can do it by webpage. So now our AC is working fine and there's no issues whatsoever.

Although it took them some time to resolve there was a person (Lenice?) who called and worked between myself and contractor. Due to the lack of progress thus far i actually was prepared to cancel the warranty and considered that i will be on the hook for the payment to the technician.

We had a problem with our air conditioner so they came here 2 weeks ago. But then it broke down again and when we called them, they came two days ago, and then they fixed it. And then they told me what to do the next time it shuts down again. They're helping a lot, everything is fine. The sales representatives were nice. They're very kind. The repairmen, they're taking time - no rush. They did a great job. We have no problem with them. We recommended them already for one of our relatives.

We experienced a problem with cooling in the house. Contacted AHS via phone and repairman responded. The unit was repaired and we were satisfied.

Thank you for always taking care of our needs. We have had AHS for 17 years and don't plan on changing.

Great experience with AHS.

My experience with American Home Shield was good. However, whatever it was that we needed on our washer, American Home Shield opted not to pay for it. It was a new drawer that carried the detergent and the softener, and they did not fix that. We had to pay for it ourselves. That was our learning experience. But while the service man was there, he was really busy selling his own home warranty.

For the most part I am happy with the service I have gotten. I have only had one time when an electrician could or would not replace the ballast in my florescent lights, as a result they still don't work. He told me he would go back to the office and ask his boss if he had ever seen ballast like the ones I have and get the office to call me back, have never heard from them. Other than that, I have been happy with the service.

American Home Shield has stood by me on several occasions that would have cost a lot of money. The contractors have always been professional and friendly. It gives me peace of mind to have AHS.

Replaced entire outside heat pump unit. Lowered my electric bill by $223 per month! One day service and unit works great. Saved me several thousand dollars for the unit had I not had Home Shield.

The service request was completed in a pleasant and efficient manner by the service repairman to my satisfaction. The only hesitation is that my quite old Kenmore oven/stove can no longer be fully used, as the self-cleaning oven lock can no longer be used thus no self-cleaning is possible. I definitely would still recommend AHS to family and friends.

My dishes just weren't getting cleaned so I made a claim online and the process was fast and easy. I even was able to pay the $75 fee online. The contractor they sent was extremely nice, explained what happened and how to prevent it from happening in the future and just gave me some tips. AHS have always been very helpful, and I have always had a good experience with them. I only had one bad experience and that was a while ago. But I've never had a problem. Now I don't have to wash the dishes anymore. It made my life peaceful. They're very efficient. It was taken care of in a timely manner. It was just what I needed.

Preferred plumbing did a great job on repair.

Customer service and your coverage is outstanding :)

AHS is a great purchase for home owners.

While I did pay for the upstairs unit to be filled twice with refrigerant at a cost of $650, AHS did agree to fix the unit by replacing the air handler. So Thank You AHS.

The folks at Comfort Heating & Air called me quickly to set up an appointment; the technician came out and since having been here before was familiar with the layout of things and went right to work. He diagnosed and fixed the problem within 15-20 minutes... These folks do a great job always!

We had to have our air conditioner serviced. Called one day and the service technician showed up the next. He got the job done in a professional and courteous manner.

In the span of 1 month, my washing machine, refrigerator, garage door opener, and microwave went out. Each time I called AHS set up my appointment for as soon as there was an opening. The repair company came and fixed the problem as fast as possible and always in a courteous manner. A couple times parts had to be ordered, the repairman came as scheduled and put the part in. My microwave couldn't be fixed so AHS worked with me to get me the microwave my wife (the real boss) wanted. I'm extremely satisfied with AHS and I'd recommend it to anyone that needed a home warranty.

My microwave wouldn't turn on. He replace the fuse.

For replacing the water heating tank as well as repairing sink faucets, charge too much additional fees of more than $400 for only one trip.

Was very satisfied with the service we received.

It was necessary to have work done on several appliances and the home A/C. All three issues were resolved promptly and effectively.

Fixed dishwasher on the spot. Waiting for part for washer will be here, then appt to fix that.

I have never been able to use the online website to request service. The system is always down and I am asked to try again later. Therefore, I have always had to use the phone to request service.

Awesome communication and great job fixing the issue.

The cooling temperature of the refrigerator went out. I called American Home Shield and they made an appointment for them to come out. The guys came out the next day and put in a new part. Two weeks later, that part did not function properly so I called them again and they sent somebody else out two days later, and he put in a new motherboard. So far, it's working but it's acting up again. There were no problems submitting the claim and the contractors were fine. They knew what they were doing and they did what they were supposed to do. They were in and out quick. I've had them for 10 years and would recommend them.

I called American Home Shield and just set an appointment. I told them the problem, they said that somebody would be in touch and sure enough, like within the hour, we got a call from CNR Plumbing. I was surprised. It was very quick. The contractor had been in our place before for a claim so he knew the house and he knew me and everything. They were just really good. They got right to it. They weren't here all day. It was a good experience. People at AHS are very professional. They did everything they said they were going to do quickly.

My experience is typical of the worst. Scumbag contractor comes to house. Misdiagnoses problem, returns two more times with wrong parts. Discovers his error and wants to charge $800 for non-covered repair work that is not required for the repair. I've been in construction all my life... I know a few things your average homeowner does not. AHS refuses to send an alternate qualified contractor after I tell the first one not to come back. Despite not being able to tell me section and paragraph of the contract that prevents another contractor AHS tells me I only have two options. Take the first contractor and pay the $800 or take $505.00 and hire my own company. This of course AFTER I have already paid the first company's service charge. AHS is the worst. AVOID.

Has come thru every time we have needed them. Fast and easy to set up appointments. Reminder emails with appointment times and company that will do the work.

I've been with AHS for a few years now. I've submitted several work order requests, and in each case a technician showed up within 24 hours. In fact, one time an AC work order was completed within four hours from the time I called it in. So far I have been completely satisfied with AHS.

From the first day since we are with AHS we loved this insurance, every problem we reported was solved very quickly and professional. My husband and I recommend this insurance to everybody we know.

The AC unit wasn't cooling well, and we didn't know what was wrong with it. I submitted a claim and everything went wonderful. I appreciate the promptness and the way they came and handled the situation; it was great. I have several houses, and that's just one of them. We had our units taken care of. But I wish we had another plumber besides Action Plumbing, because they're not very professional, don't work well with people and talk ugly to you. I deal with them because that's who they send to us, but I don't care for them very much. Every time we call for the plumbing, that's the one that comes and they always take 5 days before they even come to do what they need to do. I've never been satisfied with them. I have six houses and every other one is good. The only one I just couldn't deal with is them but everything else is fine. American Home Shield is fine and they do the job we need done. It's much better, it's cooler in my house now. It's in and everything's wonderful. They're wonderful and I appreciate it.

I made my first claim shortly after our policy started and the response time was less than eight hours from initial call to completion of the job. Not only did they unclog my sink but the plumber fixed my sprayer as well! Appreciative and thankful... The kitchen sink is vital with five little ones at home!

I called for service. I got an e-mail confirming my service call provider, date and between times. The tech called and came to make repairs. He did a temporary fix until the part could come in. He returned when he said he would and installed the new part. It works fine now.

We have had the America Home Shield policy since we moved into our home almost four years ago. We considered canceling a few times; of course the premium is worthy of consideration. But in four years we have had one replacement (garbage disposal), one repair (drier) and this past few months, a major replacement (water heater). Not only did we make the right decision financially, the people the American Home Shield contracts with have been terrific. That is worth a good deal, especially in trust and quality. We just renewed our AHS policy. We rest well because of it.

Prompt & Great Service.

On/off lever broken, and would not swivel.

Replaced complete heat pump exterior unit without question. New unit working well. Contractor is Myers Heating and Air. They seem to have done a good job. Problem began with air handler short on control board; repair/replacement eventually led to replacement of compressor/condenser unit. The only thing I would have done different is to have replaced the air handler, too.

We had just closed on the home the Friday before this incident. Apparently we had an electrical storm that caused some issues. And the fan started running on the air conditioner which caused it to burn out. It was operating fine when we moved in, but a few days later it was having challenges. I telephoned American Home Shield and they took down the information. I did not have the policy in hand - I just had the information from the closing escrow documents - and there was no delay in them bringing up the policy and getting everything taken care of. They told me that someone would be getting back to me within 24 to 48 hours. Later that evening, someone gave me a call, that person that they chose, and made an appointment for the next day and came out. He knew exactly what was wrong with it by my description of what happened. He came prepared to fix it, and had it fixed in less than 40 minutes. It worked fine and we've had no incidents. We just had a couple of different thunderstorms and no issues whatsoever.

Water kept seeping out of back wash hose; needed back wash valve replaced. The service provider reported to my home and resolved the problem in a timely manner. Very well pleased.

I was having my roof replaced and the roofers discovered I had a serious electrical problem with my evaporative cooler. Fire Hazard... I called AHS. They sent an electrician on the 4th of July and he evaluated the problem fixed what he could that day and returned the following day to investigate and rewire a problem so that my house was safe. My house was hot for a couple days without a cooler, but it very easily could have burned down. Thank goodness I have this policy on my house. The whole visit cost me $100 In deductible and it got fixed even on a holiday weekend.

Water leaked and called on my warranty. Got an immediate call to set up time with repair company... Easy as 123.

The company that responded arrived on time and was able to fix the problem quickly. He had all the parts needed on his truck. He was courteous and explained what he was doing to fix the problem.

I had recently put in a claim for my dryer and everything was handled on time. It was fast and the problem was fixed. The person that came out had it fixed very quickly because it was a small problem. I just called and she set up the appointment for Sears. It did take a week because of the fact that Sears was backed up, but everything went well. Everything is fine now.

When the stove top broke, AHS was there. When the washer broke, AHS was there. When the oven broke again AHS was there, and when the water heater let loose, again AHS was there to help us with all the repairs. Very user friendly.

My dryer was not heating and I put the order in online. I got a call and email with my appointment time and the contractor showed up on time and was fast and efficient in fixing my problem. It was easy and hassle free and my dryer is working great now!

Required two service calls to correct situation. The second service person solved the problem.

We have had nothing but exceptional service from AHS, however some of the contractors who have come to do the work have not been so satisfying. If you have small appliance repair this has been an exceptional service - larger appliances have been more difficult to get covered by the contractors.

I contacted American Home Shield about my stove's electrical problems. The appointment was set for the following day for a contractor to check it out, and after he came, another appointment was set for the contractor to come back with the necessary parts to fix the problem. All problems were resolved within one week of me making the initial call. Had no issues with the stove since.

When you least expect it, AHS is your biggest safety and savings net. With a designer home and top appliances, warranties do not cover everything on your appliance and nothing when it expires. Water regulator in wall blows and sprays water and floods room. AHS replaces and solders pipes to new regulator. Cost is 20% more than year of Warranty. Central Air Motor freezes on hottest day. New motor installed and everything checked. Cost 10% more than year Warranty. Built in Double Convention Oven thermostat on self cleaning oven fails, burning up power supply and components. All components and thermostat replaced and unseen fans cleaned. Cost with two repairmen as yearly Warranty.

My wife and I are glad we have American Home Shield warranty protection. It truly provides us with security if something breaks that the company is there to respond with help. Just recently our downstairs A/C unit was not cooling the downstairs. I called AHS and within 5 minutes an A/C service person called us and said he would be at our house in the morning. He repaired the unit the next morning and we were cool again. AHS came through as they said they would when we purchased our warranty plan. It was also important that AHS is BBB accredited.

We have had AHS since we purchased our home over 14 years ago. It is a real value and we have received excellent and prompt assistance from both AHS and the service providers they have sent. From a stopped up sink, to a slab leak, AHS has been there for us.

I'm very, very happy with American Home Shield. They've been really good to me. I loved having to be able to call them and get a quick result on appliance breakdown because I can't stand it when something breaks. I call AHS, they call the contractors who come out and take care of it. This last claim, I was closing my dryer and noticed that the coiled silver tubing stuff was almost torn in half. It's 8 years old so it must have worn out. The contractor came out and fixed it. He was wonderful, kind, polite and very helpful. He did a great job and it's working perfectly. I have nothing but good things to say and every time I've called them... I especially liked Jim's Electric. If I needed AHS again for something electrical, can I ask for them?

We moved into our new home and purchased the AHS warranty. Shortly after purchasing the policy our AC unit quit blowing cool air. We called AHS, they sent an AC tech out and the tech wrote in the report that the unit had been broken for some time.... so AHS refused to pay for the repair. Not sure how the tech could tell exactly to the date when the unit quit working but bottom line is they are refusing to pay. I would not have purchased a home without a working AC unit! They will not even entertain questioning the company they sent out and since it has been over 7 days I can't dispute the claim. What a SCAM. How can I be sure that if my microwave or hot water heater breaks in the future they won't use the same excuse as "the tech said it has been broken for a while". I will be canceling my policy and will never recommend this company! Again...just a scam!

I feel that your plumbing contractor, Draingo Memphis, inadequately completed work for me on June the 27, 2014. The plumber checked 3 outside faucets and fixed two. I asked which ones he fixed and he told me the one on the front and the one on the side of the house. He said one didn't need work. However, all three were leaking when I placed the service request. I noticed the leaking faucet and my water bill was high for the month of July. When I checked the 3 faucets, one was leaking. When I called in the request I reported the same information.

It is an excellent program with very good service. Customer service needs improvement.

This is my second time using AHS and both experiences have been exceptional. On this instance, I used the online request for service (I used call in last time with good results) and received a notification of services back almost immediately. The contractor they contacted to perform the service also returned the call within 20 minutes. What was even more amazing was that while the company reported that it would be the following day before they could send someone out due to high call volumes (over 100 degrees in the area for weeks), the repair technician called back and said he was on his way. The repair was completed within 2 hours and my tenant was very happy. This is important as I live 2.5 hours away from my rental home. I highly recommend this service!

Last summer, AHS sent someone out 6x for AC repair. This June, I requested AC repair and paid $420.00 for Freon, plus a $75.00 fee. Last June, I paid for Freon. Therefore, I asked the technician to test for a leak. The tech claimed to have tested for leaks and reported none. However, 8 days pass the 60 day warranty period, I called AHS with the same AC complaint. Due to an 8 hour open window for service, I requested a different vendor. Since I had an 8 hour window in June, required I take a day off work. The new technician advised the unit had several leaks. Also, he commented that since the unit was serviced in June, the latter technician should have detected the leaks. Also, 2 months was just enough time for the Freon to leak out. In fact, he advise this would be included in his notes for AHS, and I should receive a call the following day for a resolution. Four days passed and no call from AHS.

Every technician that American Home Shield has sent to my home has been very polite and professional and were solve my problem the first time. The only problem I had was the last call on 10 August 2014 when my garage door spring broke. They were unable to find a contractor for the repair, but gave me the option of finding a licensed and insured contractor myself. They gave me the guidelines to follow and all went very well. I am sorry it took 5 days for someone to tell me I could do that, but now I know and the door springs have been repaired. I don't know how anyone could own a home w/o home warranty protection.

My A/C went out on a Sunday morning. AHS promised that the technician would be at my home Monday @ 3 pm and he was actually right on time. It was 110 degrees at the time and the technician was professional and appreciative of my situation. Me and my two dogs were boiling inside my home! Fortunately for me he was able to fix my A/C in a matter of minutes. When I purchased my home in 2012, my realtor insisted that I purchase a home warranty from AHS, as she stated they were the best. She was right and it was the best decision I made second only to the home purchase. I continue to refer family and friends to AHS.

The thermostat starting showing inside temperatures of 78-82 degrees despite settings as programmed for two-plus years where A/C is set to go from 72-76 degrees. We called AHS right away. Three days later, on August 4, 2014 (Monday) the Vendor, Automatic Control Corp. (Vendor) came to the house to investigate the issue. Vendor determined that the capacitor was broken and replaced same. We paid $100.00 check, issued to Vendor’s principal name, not entity, and obtained a receipt. Vendor mentioned that while capacitor was broken, there is a slight possibility that it could have been broken due to a surge from lightning. I explained to Vendor on the phone that home has full surge protection by the electronic company and that no other appliances shut off, including major and minor appliances. Vendor left and A/C began cooling again.

Very professional company. Knowledgeable and courteous.

American Home shield dispatched a vendor to repair my clothes dryer which had begun making a terrible racket. The repairman was very knowledgeable and completed all of the necessary repairs even though it took several trips due to delays in receiving the necessary parts. The repairman was professional, prompt and courteous.

Qualified professionals - quick service.

I recently called for service on my Air Conditioner. I had actually place the order using the internet and then decided to call. I was told since I had service performed for the same problem in less than 60 days the service would be no charge. The company came out that very afternoon and my air conditioner was back on line the same day, I have recommend American Home Shield to many of my friends because of the quick service they provide. It is a great feeling when you can call someone and know that the service will be top notch and the price is unbeatable.

The people that you send out are VERY friendly, concerns. Checks to make sure ALL my question & needs are answered as well been taking care of. They are on time. I tell anyone that will listen to me, they need to get AHS.

We have had several AHS repairs lately and each one has turned out great. We have had several very competent people come to make our repairs. In my rental unit, I always feel confident because I don't have to find a repair person myself. Thank you.

I was having problems with the pool pump several weeks ago, our neighbors were complaining about the loud noise. I contact AHS and a repairmen came and assessed the problem and left. The repairman had to order the part, it took almost 5 day to say the least. I wondered when he would be back. Well to make a long story short, he need to special order it. He return and replaced the pump. I am a very happy with the service that AHS provides. I always tell my friends and family.

Whether calling into Customer Support or going online to schedule an service appointment is painless and quick. I am impressed that the contractors are out within 48 hours to troubleshoot and come up with a solution to the issue at hand. I have recommended AHS to several family and friends.

I've always received a courteous and rapid response to any requests for service. I prefer making requests by phone instead of using the online request form. The customer service people are always prepared and knowledgeable.

I have had AHS for 3 years. I initially obtained their services when my home was 15 years old, knowing that things were going to start needing repair. In this time, they have made approximately 8 service calls, repaired my air conditioner and my hot water heater and replaced my washing machine and my refrigerator. They have always been prompt on sending service agents and I have no complaints. My son also has AHS on his 60-year-old home and has been pleased with their service.

I have subscribed to AHS for several years and never used the service. My nearly-new dishwasher developed a leak and covered the kitchen floor with water. I cut the water to the entire house and placed a single call to AHS. Within minutes, the repair was arranged at a convenient time. The repair service selected was prompt, courteous, clean, efficient, and explained the the entire process, including what had failed to cause the leak. The process, from beginning to end, turned a horror into a tolerable, yes, even "good" experience. I was presented with the failed parts and a explanation of the considerable savings I realized by using AHS. I will never be without AHS!

The cost is too much for what they promise, over $500 a Year just to sign up even those that have been with AHS for years and when something breaks down, example: garage door opener would not work, tech came out and looked at it and said all they would authorize is a circuit board and would have to return in a few months to charge out again another $75. Went out and bought new door opener and had to pay to have it installed. When our contract end this time will not RENEW, what a rip off and will not recommend to anyone.

Received excellent service from contractor and AHS. I have already recommended AHS to 4 people in which 2 got AHS warranty. It is worthy of a consumer investment.

Air conditioner was broken and their response was outstanding, fast friendly and kind.

I reported a leaky under counter pipe to AHS and the rep asked if we had other plumbing issues. Well in the end that leaky pipe was fixed as well as the resetting of two toilets which over 40 years the floor had settled leaving the toilets rocking when used and causing slow leaks. We were charged no more for all repairs than the one pipe would have cost. A team of plumbers were here working in two baths and under the house. I have been amazed at the promptness and courtesy of AHS and repairmen. Our kitchen range and dryer have been replaced when parts were not available. I have nothing but praise for this company. Their aim is to completely satisfy the customer in fulfilling their contract with the customer. How rare these days this is.

Members of AHS since 1980s. Best value to protect personal property & investment rental property. Repairs handled by professionals in a timely manner with no worries. Thank you for making our lives easier. Thank you, AHS.

Range still not repaired after initial $75.00 Service call. AHS will not respond. Months have passed and AHS will not return emails or calls. Extremely disappointed.

The refrigerator went out so we called them. They asked for the problem. He said, "No problem, I will call you within 24 to 48 hours". They came and they fixed it. Everything was fine. There were no problems at all. Everything went well.

The contractor that repaired my A/C unit called me the same day I put in the request. The contractor was someone that I could trust in my home and he repaired my issue.

I've used A.H.S. twice now, both times ended up being quick fixes. However, both times I was in a state of panic before calling them. They respond very promptly, and communicate well with the customer throughout the process. They helped solve more than one crises for me now, and put my mind at ease. Thank you, American Home Shield.

In 2014 I have used my contract twice.. Once for plumbing issues and the second for issues with the clothes washer and dryer. The pair was not properly working. Right now everything is functioning as it should. The workers that fix these issues were very attentive, resolved the problem and cleaned the messes that were made. The jobs were done professionally and the workers were polite and friendly. Thank you.

I have had my American Home Shield insurance for about 4 years and have had to use them on 2 occasions - once for my central heat, once for my central AC. Each time they were quick to respond to my issue. They had professionals contact me within 24 hours and within the next 24 hours my issues were solved. Each time I had an issue was a time when we were having extreme weather in my area, I figured the repairs would take a while, but that was not the case. Each time my repairs were done quickly and by people I didn't mind having in my home. They followed up with me each time to make sure I was happy not only with my service, but also the company who performed the service. They are a great company. I will continue to give them my business.

AHS is always very prompt and courteous in responding to any request for service that I submit. Would (and have) highly recommend to friends/family.

I'm glad to have this home warranty because it's a peace of mind in case of something happen with any covered item, they will send somebody to fix it as soon as possible.

I have been a customer with AHS for the past ten years. During that time they have replaced my Water heater, Air condition - heating system, two toilets, oven-microwave, and more. I have always had good service. The people courteous and helpful. Without them I would have had a much harder time coping with all the breakdowns. Thank you AHS.

American Home Shield, in order to resolve an issue where mistakes cost me $800, agreed to refund the $75 for the service call. I was told on July 6th that I would receive the refund in 14-21 days. Today is August 13 and I was told today by a supervisor, that they expedited my request and the check is scheduled to be mailed the week of September 8th. Howard (the supervisor) offered no solution and refused to acknowledge that "the week of September 8th" and the word "expedite" should not have been used in the same sentence regarding a refund that should have arrived the end of July. They will not tell you who their boss is. When things don't go right be prepared that there is no 1 to escalate the problems to. They do not do what they say they will do. While they have my home address and my home phone number, I don't even know who "they" are or where they are so there is nobody to complain to if anyone doesn't do their job because they have complete anonymity and no accountability.

Every time I call, they respond - On time if not earlier, professional, know what they are doing and the best investment I've made in these economic times.

I was kept informed throughout the entire process. I was called when the piece arrived and an appointment was set up quickly. The technician came at his scheduled time and replace the ice maker in a matter of minutes. It was a pleasant experience from beginning to end.

It was just a couple of hrs after I submitted the request for service that I got a call to schedule an appointment. Serviceman arrived in the time window. Cool air was blowing less than 1/2 hr of him arriving. He was courteous and professional. Will renew contract.

I've been with this company about 10 years and wasted a lot of money last year. I had my AC working on several times. One time man told me to take some break, clean spray it on the outside unit and hose it off, which I did. They told me it needs to be replaced for lack of maintenance in the attic which I knew nothing of. They told me that unit outside had to be replaced because dogs urinate on it. I've been living here 11 years and never had a dog. I got the female pug five years ago. They came out today which is August 14, 2014. The man told me that the condenser coil is corroded and starting to fall apart. Coil corrosion is due to a cleaner being used and not cleaned properly. Now how can this go by a dog urinating on it to chemical cleaning it? Sounds like to me y'all just don't want to pay what needs to be fixed. I just upgraded my system. I will give a week or two for someone with authority call me back or to get in touch with me.

This past July, I came home to experience a horror beyond horrors. During one of the hottest days of the summer so far, my A/C was not cutting on. A feeling of panic set in and I started imagining the worst. I wanted to go online and enter a claim but I needed to hear someone's voice for reassurance, so I called AHS and made a claim. The responsiveness of AHS far exceeded my expectations. I received a call from a contractor that scheduled an appointment for the next business day. I was impressed. On the day of the appointment the technician arrived at my home on time and immediately went to work. To make a long story short, within the span of 3 hours, he had diagnosed the problem and replaced the motor in my A/C which made me and my family extremely happy. AHS, keep up the excellent service. Families like mine are depending on you.

I have been covered by AHS since 1994 and the service I have received and continue to receive has been terrific! I actually don't know how they provide so much for so little. I have had major appliances replaced when they could not, [for various reasons] be repaired. I love AHS and will continue to have them be my home protection service as long as I own a home.

Ac fan went out, you had someone in a great time. Every time I've need your service it's been great. Everyone I know, I tell them about your service. Thanks.

I have had AHS for about 4 years now. It's the best home warranty you can have. It's fast, easy, worth every penny. I tell all my friends about it and some got it. P.S. I call about my clothes washer, they come out, fix it quick. Had to order parts and they come back, put them in fast. Thanks AHS.

I went online to file a claim with American Home Shield for my microwave. I filled out the request and they came to fix it. The contractor was nice. He diagnosed the problem and ordered the parts. He told me that the part would be in in about a week. It would arrive at the house and he would be back on that day to install it. We did receive it at the house. He came back that following Monday and installed it. The contractor was good and knew what he was doing. Everything he did was right.

I recently had a water heater go out in my home. I contacted AHS on a Thursday afternoon and they had a plumber out the following day. Plumber informed me I needed a new water heater and that I could expect it sometime around Wednesday the following week. This time frame was unacceptable to me having a wife and two small children. It's completely unreasonable to be expected to go without hot water for almost a week, not to mention unsanitary (dishes, laundry, bathing etc.). I was told the reason for the delay was because my request was coming in too close to a weekend. So AHS must only have 1 plumber at their disposal and he doesn't work on weekends!

Their dependable and they're putting your interest first. To get the right company for the job to be performed. I'd recommend them to anyone, without any hesitation.

Yet, I am thankful that AHS did follow through with the replacement AC unit.

I have been with AHS for a few years. I haven't had to many problems at the house until this year. So far this year, I have had to call a plumber for a blocked main line, a garage door repairman, have my a/c unit replaced, and washing machine replaced. Thanks to American Home Shield I have not had to come out of pocket for the repairs except the $75 copay. Plus they give you the option to either repair or take the money and replace in case you want to upgrade to a newer item. Also, I have the confidence of knowing I will not have to pay more than the $75 copay for a repair unless I choose otherwise and want to upgrade. Signing on with AHS is the best thing I have done for my wallet in a long time.

I am not so pleased with the service I received from the AHS staff. The repairman we finally ended up was very professional and nice. It took almost a month to get this resolved and we still do not have the funds for the purchase of the new dishwasher.

I would like to start by saying I have had AHS for 17 Years. Never late on a single payment and have paid over $8500.00 to AHS in that time. 5 years ago I had a problem with my AC unit, AHS sent out a technician who found it to be a bad compressor. They repaired it and everything was good until 5 years later. AHS sent out a tech to determine the problem. They told me the compressor was wired backwards and it was installed improperly. When I called AHS about this they said they don't cover improperly installed equipment. THEY WERE THE ONES WHO INSTALLED IT 5 YEARS AGO! Luckily I took photos before tech showed and after proving they changed the wires on the compressor so when power was turned on to the unit it would blow a breaker. This releases AHS from accepting the claim due to improper installation.

I asked that another vendor be selected for repair recall and got the same vendor.

Latest service comprised replacing the pool filter. The tech from Coolwater Pools was excellent in knowledge and in completing the repair.

Don't remember issue but service agent was knowledgeable and helpful.

Work completed was done in a professional manner and in a timely manner.

On my first plumbing job, I put a request in for a re-do within the 30 day window and it never happen. I also asked for my air condition maintenance check about four times and it never happen.

Our air conditioner broke, in Texas that is a near death event and we were able to get a new one for only the cost of the freon, which saved us thousands of dollars. Our experience with other issues have also left us with a completely satisfied feeling.

We've had AHS for a number of years and depend on their service. The contractors associated with them have been polite, knowledgeable, punctual and dependable. They have repaired our stove, refrigerator, heater/air conditioner as well as other items throughout the years. We will continue to use this service.

All repairs have been quickly turned around. The techs are proficient and professional.

Customer service was very helpful in routine me to the right serviceman as well as one close to me. Service man came the next day, I was very pleased and would highly recommend HOME SHIELD to anyone.

I used the computer generated service about a month ago because my ac stop blowing. It was the fan motor. Ahs contacts acs repair company. They came on Monday and replaced capacitor on ac and checked Freon. Good service beginning to end.

Water Heater repairs were made instead of the tank being replaced. I'm hoping that it all works out. The tank is 14 years old and had multiple issues. If I did not have a warranty in force, I would have replaced it. My biggest fear now is a massive tank failure (coming home to a flooded basement).

Toilet was hissing and leaking and getting progressively worse.

They repaired (more like completely) rebuilt my old HAVC system so that both AC and heat work perfectly. I am very pleased with how hard they worked to fix this system. It took several workmen 3 days to fix it.

I am extremely pleased with the level of service provided. The technician, Ben, was extremely thorough doing an extensive and professional job.

Prompt service. Pleasant service man.

Our a/c was not functioning and was reported to AHS... Within a short time I was contacted by ACS to set an appointment for the next day. ACS was on time and repaired the a/c without incident. I am very pleased in the promptness of this entire situation.

We are in our third year with AHS, and thus far we have had good service, except when it comes to our tankless water heater. With this particular item we have had some very frustrating times, apparently with them finding someone. Over all, yes, I have and will continue to recommend AHS.

As far as AHS... I am satisfied with the warranty and service.....

This year I have had 3 service calls on my washing machine and a fourth call for the same problem. This call was less than a month after it was supposedly fixed. It has been one week since they looked at the machine and it is still not repaired. The part is not available. I am disappointed in GE appliances and American Home Shield.

Blower motor went out, was replaced in a quick reasonable time frame.

The air conditioner specialist got the job done within 20 minutes. He knew exactly what was wrong and got the job done quickly.

I have used your AHS service many times for many different items in my home. I have never had bad service and it is always timely and on target to repair or replace the broken item. Thanks for being so timely. Also, the service is courteous.

My garbage disposal had begun leaking water from the same outlet as where to power plug went into. I decided that this was not something for me to fool with. On Wednesday night, at 10 pm I submitted an online work request. At 7 am I had a service tech calling me to ask when I was available for him to take care of my problem. I let him know... whenever he wanted. The Tech showed up at 8 am and by 9:30 am I had a brand new Garbage Disposal installed in my kitchen... Less than 12 hours from my request and I was taken care of... When do you ever hear about service like this now-a-days?!?!? They have made me a fan and a loyal member of AHS.

AHS does whatever it can to get out of fixing your problem-- They find the worse service people and then insist you must use them; many times their service companies have not been trained on the service you need. The office people are rude and could care less to fix your problem. I was with AHS for about 25 years, they cared in the beginning; as the years went on we became an interruption to their do nothing attitude. I will never use AHS again and I will recommend others not use them also.

The tenant for this unit complained the air conditioner was not supplying cool air. After review the AHS contract I was unsure whether the unit was covered under warranty. Therefore, I called AHS explained the situation, described the air conditioner, and was told that it was covered. Therefore, I paid the $125 service fee to have a contractor go to the unit and make the necessary repairs.

American home shield stands behind their policies. We had to call for repairs and replacements on pool sand filter, pool pump, front load washer twice, each time AHS was on top of every thing. The service personnel were great and friendly. Thank you.

I have called AHS for a number of issues. First was my air conditioner then Garage door opener then water leaks. Each and every time I have called, the repair service came in a very timely manner, usually within a day or 2. With the water leak issues, a plumber came out within a day. Each time a repair service person showed up, they were very courteous and appeared very knowledgeable. I have recommended a number of my friends to be a part of AHS. Whether they did or not I really don't know. However I personally am well satisfied with the service and will remain with AHS. Thank you.

I am very satisfied with American Home Shield. Excellent service from the very first phone call to customer service to make a claim to the repair services sent to your home. The last few months, I have had major appliance issues. The problems were all handled in a very timely manner. If the appliance could not be repaired then American Home Shield would replace the appliance which could not be repaired or could not find the part needed with a brand new appliance of equal or better. This home warranty company has saved me thousands of dollars. I will be a customer of American Home Shield for life.

I have had to use the service four times; my washer, dish washer and sink, no hot water and my breaker box. My washer would have been almost $300 to fix plus service call - it was Sears repair, quick and hassle free. My dish washer motor went and it took three trips to solve the problem and would have been in excess of $500 to complete the service... He was great! My hot water took two trips and specialty parts for this is a manufactured home. The guy had us up and running in a weekend... We had put it off for years fearing the expense. The last could have cost us our lives... The circuit breaker kept popping... The whole box, wiring and breakers had to be replaced for the electricity was arcing behind the panel. We paid $100 for each completed service... We are on a fixed budget. Without AHS, we would have been financially devastated.

I was very happy with AHS when I first started with the company. As the prices have risen, the service has lessened. I have used your service to repair an air conditioner a few times and a stovetop once and an oven once. You refused service to my garbage disposal. It cost me $75.00 for 5 minutes. The last time it was a thermostat problem instead of the AC we thought was broken. He was there 15 minutes and cost me $75.00. I need service again on the oven but hesitate to call - you might not fix it again. My nephew has cancelled his service because you will not cover the plumbing. I think you need to word your contracts better for the average consumer. We cover: 1. a specific item exceptions are: if it is wired into your home and not plugged in to a wall socket. I would have understood that. I went back and looked at the garbage disposal and it does NOT state that you will not repair it under those circumstances. I bought a new one. I wonder if you investigate the people you send to us at all. They are not as well dressed and professional as they used to be.

I was very pleased with Pure Pools. They were polite, communicated well and fixed everything in a timely manner. I would use this company again for other types of service. Bonnie is very nice and really tried to accommodate us.

I have two houses with AHS warranties. One has had over 1.5 years with no claims. The other is relatively new. I called for the first repair needed and was shocked that they don't live up to their own contractual obligations in the contract they created (specifically the time to get a service person out there and other options offered). I am considering pulling both contracts and filing either a civil suit or an Attorney General's Consumer Protection case in each state in which each house is located. I have paid for many months where I never used them and the ONE time I call, they give me the run around and tell me that my service won't be performed for 6 days? They did NOT offer an independent contractor, either, and told me that they had 48 hours to find any contractor. Clearly, not the standards they advertise or that are embodied in their own contract, which they apparently choose to NOT follow at whim. This is one of the most EXPENSIVE warranty companies also, by the way, when compared to others. I am really not happy with their cavalier "We are not going to follow our own contract" attitudes.

I would like to start out by saying my wife and I are in our mid -sixties, with years of experience dealings by con games and con-artist. Years ago, we had the income to recover from bad workmanship & false promises. Today, we cannot take that chance with our limited fixed income, the high cost of repairs on our home, poor workmanship and the cost of health care and medication at our age. I believe even young people making money will have less money after dealing with the above scammers.

The power had gone out in the back of my home. The technician came in, figured out what the problem was and immediately resolved the issue by replacing a breaker in my break box. I was given a time frame, technician called when on his way. Individual was professional and I would definitely recommend them.

All I can say is outstanding service by both AHS reps and service techs that came to do the work. Thanks, AHS!!