American Home Shield Reviews

My garage door broke and I couldn't fix it so I filed a claim with American Home Shield. It’s been a positive experience. Usually, I call or go put my claim online, they transfer me to a local dealer and they call me within 24 hours. My interactions with the contractors have all been positive. They've been very professional, timely and got it done quickly so I've had no problems at all. The work was done within a week or two, depending on my schedule and not the dealer’s. I have to set something up after work or on the weekends and it’s worked out well. I was actually running late and they waited on me. Now my garage door is fine. It’s working perfectly.

I needed pool service and once again, Aaron Pools sent a great service tech who was able to identify and fix my problem.

I have had AHS since buying my home. It's an older home and I have never had a problem with AHS getting the proper work done in a timely manner. I was so impressed that I have had my mother sign up for a service contract with them.

If it ain't broke, don't fix it. AHS offers the best coverage that I have seen. I have been bombarded with offers from other so called companies, but NO, I won't change from AHS.

My most recent claim was on garbage disposal. I did the submission online and it was good and the repair was done. The tech was polite, clean, and nice.

I had no problem with the service when he came. The last experience I had was with a clothes dryer repairman. The only problem I had was the appointment was set for a Friday and that morning I received a call from AMS saying THE repairman was sick and they had to reschedule the call. I understand people get sick but only ONE repairman? He was rescheduled for Monday. He was on time, very pleasant and took care of my problem beautifully.

I have been paying AHS for 9 years to cover my heat pump in case anything were to happen to it. Well, it did & they didn't cover it. Every summer I have been forced to leave my home for a hotel during the hot desert heat because it was not cool enough. Every summer I have called AHS & all they do is put a "band aid" on it & didn't fix a thing. This year when the loud noises started (enough to wake me from a sound sleep) I called them to look at the unit. When they came out, I paid them $75 for the guy to put rocks on top of the unit & nothing more. He told me it needed to be replaced & that AHS would NOT pay for it.

American Home Shield is an outstanding value for the money, quality and timely service. Professional contractors. I would highly recommend this product.

Better communication when calling in for service.

To date, I have never been dissatisfied with the service from AHS. I have been a customer for many years.

My most recent response by American Home Shield Contractors was an issue with my refrigerator. The refrigerator went out on a Saturday and fortunately we had an additional refrigerator and freezer so we did not lose any product. AHS responded immediately to our request and the service technician responded as advised. We were back in business quickly and painlessly.

Contractor was fast, friendly and efficient. He introduced himself, examined the a/c unit, found the problem, explained to me the solution and fixed it in less than an hour!

The only claims we've made this year with American Home Shield are on our air conditioner and our water heater. We've had issues with the water heater for the last few years and noticed that in the morning, the shower was cold. We made the claim and they came out and replaced some parts on it, but this last time when they came out, we discovered that the water was running and the bottom had rusted out and flooded our basement. So they sent people out and put a new one in.

I had a policy with American Home Shield and I had a water blockage back in February where I could not get any water. They sent out a plumber who advised them that I needed all new pipes ran throughout. They refused and wanted the pipes blown out but this did not give me water flow. They charged me 2 service fees and 3 months without water. I lost my new tenant. I eventually had to pay an outside plumber to do the work which cost me 5k and they refused to reimburse me anything and only said sorry but it was nothing they could do because I went with someone else. The day I called to cancel my policy the only thing they offered me to try to keep my business was one free service call. I wouldn't refer this company to anyone.

I've had nothing but bad with this company........ My refrigerator door wouldn't close two days before thanksgiving. When they came I gave them $75.00 and they said it was preexisting, so they can't do anything about it. Then my jets in the whirlpool tub weren't working. They sent a plumber. I gave him $75.00. He said it wasn't a plumbing issue, then they sent an electrician. The electrician also charged $75.00 and pressed the light button. It went on, so he said it wasn't an electric issue. Then they sent the same A.J. plumbers. I said, "Why did you send them?" They apologized and said the jets are not covered by them (news to me). Now they're saying if I don't pay the plumber again, they will never send anyone else to my house.

My recent experience with a service request through AHS was great. The assigned contractor quickly reached out to me to set up the meeting and was able to address my concerns quickly and thoroughly.

I filed in a claim to American Home Shield because the blower of our air conditioner worked but there was no cool air coming out. It was all hot air. I had a fine experience in submitting the claim. I didn't have any repercussions or anything. Everybody was friendly. The contractor that they sent out to our home was the same guy who came out and checked it out and repaired it.

I had an issue with my air conditioner. AHS came out, added Freon, and went on their way. A couple weeks later, the same issue. No cool air. AHS came out again and added Freon (instead of repairing the leak)... You guessed it, again, the A/C quit working... no cool air. AHS said the unit was too old and needed replacing. Great...(should have been done the first time).

Hot Water Heater - New installed by professional. We are very happy.

The most recent claim I submitted was for my air conditioning that was not cooling. Three days prior, there was no air, so I called and told them to come out. The coolant was either out or something was going on with the thing, because the outdoor unit was running non-stop but it wasn't cooling. Submitting the claim was fantastic and very simple.

Vendor was contracted to evaluate/troubleshoot our HVAC system which was installed new just over 3 years ago. While the technician was troubleshooting the system, he was relegated to calling his superiors on several occasions for advice and guidance. We were told we had a bad circuit board. Contractors in the past have immediately notified AHS and explained the resolution to us prior to leaving the premises. This contractor just told us the problem and stated that AHS would notify us of the resolution.

The most recent claim I submitted was for the AC. We've had previous repairs but it was a switch like go on thing. The guy was great, fixed it and we've had no problems since. Everything went good. The claims representative I spoke to was friendly and knowledgeable. The A/C is now working good. Everything they do has been good so far. American Home Shield has good people. They have excellent service.

Washer repair. Washer not working, easy process to make appointment. Repair company was quick to respond, technician was very knowledgeable and quickly made the repairs. Extremely pleased with the overall process.

I discovered a broken pipe in my attic and called AHS. They were able to dispatch a plumber the next morning and he arrived within the time frame that they said he would. Very professional and quick in his repair work. I was very happy with the response. Very glad I have AHS.

I made a claim with American Home Shield because my air conditioner was freezing up. The incident occurred one or two days prior to calling it in. The air conditioner stopped cooling properly -- it would freeze up and I would have to shut it off and let it thaw out. I'd had this problem maybe 3 or 4 times previous. It seems this would pop up once a year.

Our repairman was prompt and business like. He fixed our problem quickly and completely. I would be quite willing to have him for service again.

The customer service rep was courteous, professional and friendly. I had a specific question on paying flood ins premium, she quickly had an answer and suggested paying on the phone. Extremely productive and efficient.

After informing AHS of the emergency situation (6/19 at 3:15 am) to repair my A/C, they responded very favorably. My wife became ill as a result of the heat and we had to leave home. AHS contacted me the next morning (Friday, 6/20 at 8:45 am). The technician from United Air Temp corrected the problem in just a few minutes (a blown capacitor).

Haven't let me so far. Nerve racking when moving into another home that is now yours. Refreshing to know that there is help out there!

Rush Companies Heating Air Conditioning repaired our furnace in an outstanding manner, as this company responded on a very cold and snowy day. I definitely recommend this company.

Was a loyal customer of American Home Shield for NINE YEARS. I cancelled my policy with AHS after the way they handled a particular situation with my faucet as I was not receiving any water in my kitchen sink when I turned on the faucet. They sent out a company called AZ Plumbing "Air Conditioning and everything in between." This company came to my apartment on December 16th, 2013 to diagnose the issue. The receipt I have in hand states their diagnosis as, "Need new cartridge. Not covered." AZ Plumbing told me the cartridge part of the faucet is not covered but they would order me the new cartridge for $65 and come back another day to install it which would cost another $75 co-pay on top of that. This "$65" part sold for a fraction of that at Home Depot. I told AZ Plumbing no. I went to Home Depot and bought the cartridge myself and had a different plumber come over to the house. One look at the "broken cartridge" and he knew it was not broken. One look at the line, fixed it in 20 minutes, and was on his way!

Air Conditioner Repair - I placed my request for service. Was called back for an appointment within a few hours. Repairman was on time. He was very professional. Quickly diagnosed the problem. It was fixed within an hour. Great Job!

American Home Shield was very professional when I submitted to them for my air conditioner. The American Home Shield representatives were really helpful and the contractor sent by American Home Shield definitely knew what he was talking about and what he did. There were several issues, but he got them fixed and we've been happy campers. Our air conditioner's performance now is like new. I am very satisfied with American Home Shield and I highly recommend it.

I have owned my new home since April. I have not had one good experience with any of the vendors at AHS. The vendor assigned to my case called once when the service request was escalated. I didn't hear from them. When I contacted AHS, they had really long wait times. When I expressed my dissatisfaction with their service providers and that I wanted to speak to someone in charge, all the rep did was repeat that she had no one I could talk to and she repeated the customer service number. It was a terrible experience. I did contact their Facebook page and someone helped me when I did that. I have a new problem and I must say I have no faith that it will be resolved in a timely manner. No faith given my past experiences. I would not recommend this company to anyone looking for a home warranty company.

A&R Appliances was the contractor who came to fix our front load washer machine. They were quick to make an appointment, and the serviceman called prior to showing up and he was on time and friendly. We did have to wait for a part to come in, which is understandable. They called right away to schedule the repair once the part arrived. He was able to put the new part in. He cleaned up after himself and was very courteous. Our front load is working great. I would definitely recommend this contractor.

American Home Shield is an excellent homeowner's investment. I've used my AHS warranty several times in the past year on major plumbing problems that needed an immediate fix. The contractors arrived at my home on time and were prepared and got the problem fixed right away. If there were things not covered on the contract, the AHS selected contractor explained it to me and usually offered a discounted rate for the replacement.

AHS provides fast and courteous customer service and uses good quality contractors to provide the work.

I am a retiree and must have my A/C. On June 4th my unit went out. AHS sent a total of 3 service techs out and determined that the problem was a leaking coil. Rather than replace the coil they keep sending service people to try to patch it up. The last person came out yesterday he was very nasty and when I asked him not to turn on the A/C he snapped at me. "I'm an experienced A/C Man who knew what he was doing," turned it on anyway and the house immediately heated up. Left and on his way out I stopped him and told him to come back because the temperature had gone up to 92 degrees. He went back outside shut it off and left. In the meantime I still have no A/C and it's very hot outside. They are horrible. I always have to fight with them to get a credible company to come out and provide repairs and they always want to sent handymen. I'm thinking about finding another warranty company because the people AHS sends don't know what they are doing and they have no respect for retirees..

The recent claim I submitted was for air conditioning, it just went out on us. Submitting the claim over the internet was fine, very easy, and it's been great. I think that was over a holiday weekend, so they came out Monday to repair it and they were great. They showed up on schedule and they made the repair within an hour. Our A/C is now working perfectly.

Sales rep will tell you that they replace like for like but when you read the contract it allows them to replace your product with "similar features, capacity, and efficiency, but not for matching dimensions, brand, or color". They are "not responsible for matching any feature of an existing item that does not contribute to the primary function of that item". So if something breaks and it cannot be fixed with the $75 service call - then they find the cheapest, crappiest replacement item with no concern about how it fits back into your kitchen, yard or room. If you don't want what they have - then they allow you to receive cash instead - but only offer you about 1/4 of what it would take to buy the right product. Don't buy into this sham coverage.

I have been with AHS for many years and have used the service multiple times, my washer and dryer, and was delighted when sears repairman was selected. When my hot water heater went out, a local plumber was called and they asked if I needed someone to take care of the water on the floor! I am happy to say this is one company that still believes in customer service.

Efficient diagnosis, prompt ordering of replacement disposal, timely return and repair. Tech was friendly, efficient, clean and offered a few other tips about things he saw and we were unaware of.

Had water leak, which was actually acting like a stopped up sink, over the months. AHS sent out Royal Flush Plumbing. They were helpful in calling to confirm and the plumbers were friendly, finally finding the problem. They were very helpful in that, I am disabled and in a wheelchair. They fixed an ongoing problem others didn't find and I was so impressed with them. When I started my remodel, I had my contractor bring them back out, since they were familiar with my plumbing already. Again, they were impressive. I would use them again cause I would know they were doing the right thing and do it well. Few people do you find they come across that they enjoy their work and employer. Jason ** does.

My experience with American Home Shield was great. They fixed my air conditioner. Although the repair guy came out in a couple of days after he was busy with another project. But he lived here near my area so he just explained everything to me and I said fine. And he had to buy the parts for this air conditioner.

The contractor was on time and very nice in explaining the problem with the pool. Figured out the problem and was back the next day to replace the pump and we were back up and running in no time.

I have been trying desperately to get our HVAC system working. I have had to put in about 10 service calls for the same unit over the past 3 years. 5-7 in the past 4 months alone. The unit works for a short time then stops again. I have called over and over asking for someone to help me get this resolved. On 3 different occasions, I have been told my issue has been forwarded to the "research department," and that someone will get back to me in 24-48 hours, but no one ever does. When I call and ask why, no one can ever give me an answer as the reps are apparently not able to contact the research department directly. It has been an absolute nightmare. Now the other unit in our house has stopped working, and it's going to be 100 degrees tomorrow. So disappointing, beyond frustrating, and a level of service that has just been laughable.

I purchased a home warranty service agreement. I have to use the service provided vendors. My home air conditioner went out - 109 degrees. AHS was notified, Global Air, their service provider said they would show up - they never did. I made numerous call to AHS requesting a different service provider- they would not or could not find someone. There was a toddler in my home that was vomiting from the heat, I am also disabled - they were informed this was a health and safety issue. They still were not able to locate anyone to come to my home. After one week Global Air showed up. I was informed they fixed the unit, I paid what was due. After 4 hours, the unit was not working. AHS and Global Air were notified. AHS will not send a different supplier and Global Air will not call nor show up. I am a consumer out in the heat. DO NOT USE AMERICAN HOME SHIELD OR GLOBAL AIR FROM MERCED/FRESNO CA.

I recently made a claim with American Home Shield regarding my air conditioner. One time I came home and there was water in the garage. Although the repair guy came in late, he got in and got the stuff done. I've worked with them before and overall it was a great experience

The contractor responded in a timely manner and fixed the problem. I was pleased with their work.

They were great! They showed up and I had no hot water. When they left, I did!

It was a very great experience and always is with American Home Shield.

The AHS experience has need awesome! I've had to request warranty service a few times, and the service for each has been great. Additionally, it's hassle free! I recommend AHS to anyone with a home.

My overall experience with American Home Shield has been excellent.

They are always very prompt on having vendors contact us and they are always professional and accurate.

I've used American Home Shield. I have a condo and a house, and there are different problems depending on what needed to be fixed. The most recent was the running toilet. When I sent a claim, everything went very smoothly. I usually do the appointment online, and then it immediately kicks back to the service provider. They called within 24 hours, usually right away, to schedule an appointment and then I pay my co-pay. The contractors they sent out to my home have been very pleasant and very professional and I haven't had a single complaint. I think they're great and I'm very happy to have it both for my home and apartment.

My most recent experience with American Home Shield was when my dryer stopped heating. I called and the customer service representative was very polite and courteous. She identified herself, asked me how she could assist me, and proceeded to give me the name of the contractor. The contractor contacted me within 48 hours and gave me date and time options. Before the contractor arrived at my house, they called to let me know the name of the service person and also what time to expect them. The service person arrived on time and was very efficient. He told me what the problem was and he was able to repair it the same day. He asked for a broom so that he could sweep the floor when he finished.

The pool guys who came out were great. They found other issues with the pool and got it all fixed at one time, saving me time and hassle. Great choice and so glad I have a home warranty for my pool.

We have consistently received great service when placing calls thru AHS. We purchased our home warranty in February and have needed to place calls 3 times since. Each time, the contractor assigned was prompt to schedule and complete service. It takes the guess work of who to call for what's broken out of the equation for us. The online service request process is great!

My Hot water heater blew its top in the garage and was pouring out water. Of course this happened the hour after my husband was on a plane out of town. I was able to turn the main off, luckily I knew how to do that. I called AHS and they called back like 20 minutes later and gave me a time window that same day. Our hot water was able to continue with the one working hot water heater until the next day when the new one was installed. The contractor was fast, knowledgeable and very explanatory. This whole process was complete start to finish in a little over 24 hours. That's my kind of service.

The customer service while we had the policy was OK, it always took a long time for the phone to be answered and there was never same day service available. I had to call companies myself to find one and then call AHS back to tell them who it was that could make it same day. The billing CS is horrible!!!! I cancelled a policy in Feb because we sold the house. A month later I received a notice from a collection agency stating I owed the remaining amount. I contacted Transworld Systems (in house collection company) and AHS and advised that I had cancelled the policy. Turns out when I cancelled there was another department I had to talk to which no one ever told about.

I was very happy with American home Shield. Wish I had enough money to renew policy.

American Home Shield was awesome. The most recent claim that I made was for my garage door. It's already been a couple of weeks when the garage door started coming halfway up but not coming all the way up. We didn't know what it was until finally, it just didn't come up at all and so we called American Home Shield. Our experience with submitting the claim was excellent and we had no problems at all. The representatives were friendly and knowledgeable every time we call. The contractors sent by American Home Shield have been awesome.

They said they needed to replace my unit and I was having to pay the repairman $910.00. I later came up with the money and the repair service went to pick up unit and cancelled because their truck was not big enough (April 2014). In May, they went back and said the new unit was damaged. They went back in June and the same thing. Now it is June 16 and still no a/c. I would not recommend this company.

We bought the house last year. The unit looked to be fairly new, I don’t know what the actual age is. Anyway, we hadn't had a problem at all, except for one night, all of a sudden it started getting warmer and warmer and warmer, and there was no AC. We called that evening and they were out the next day and they replace a wire and something else. The next day it went out again, and that time they had to replace something else -- the wire had burnt again or whatever it was that was causing the problem, and they replaced that. They were very quick for a holiday weekend, and we greatly appreciate it, and we haven’t had another problem since. We also had our pool pump go out and they were very quick about that. The guy came out and fixed the pump. Even though we have a high deductible, $100, I tell my husband that it’s just wonderful that when something goes wrong, you don’t have to have a heart attack, like “Oh, my God, where are we gonna get money for that?”

On Monday, June 9, 2014, I discovered a leak in my garage that I thought was coming from the water softener. I called American Home Shield and they sent my work order to a local San Antonio plumbing company. The appointment was set and two "plumbers" arrived to diagnose my problem. It seemed all was going to go well until the "diagnostics" part. (Water had been steady leaking all day and I had told the AHS rep and the plumbing customer service this fact). The plumbers had arrived in a small PT cruiser and stated that they were not there to fix the problem but to diagnose. Well, they disconnected the water softener and broke a PVC pipe. Water was leaking from the water heater and they saw it and wrote it up but did nothing!! They set up an appointment for the next day. At 3:00 AM, water leaked through into the bedroom. NO ONE from AHS could help. The solution was to add it to the previous work order and charge me another $100. Save your money and find another service. I am going to do that now!

A couple of weeks ago, I used American Home Shield once for service in my air conditioner because it was blowing but not getting cold. Then it just went blowing all the time, just warm. I called them and so far, it's been great. Submitting the claim was very easy, too, because I just called the number on the paper and then they set me up with someone. The rep that I spoke to was very nice and explained everything to me. She told me that the repairperson would contact me and that was what they did.

I was told about American Home Shield through a co-worker. It sounded like a really good plan - almost too good to be true. I called to set my account up. I was immediately helped. The agent who set my account up was kind of short and didn't seem very friendly but I thought I was doing a good thing. It would take a few weeks for the account to be effective, and I understood, that was fine. A week before my effective date I found out we have to put the house up for sale and move - job related. I thought great I can call and cancel before it becomes effective and it will be alright. I am getting the complete run around. The day I called I was put on hold for thirty minutes then I was disconnected. Then I was finally able to speak with another agent who put the report to cancel in and said I would get a call back. I never heard anything.

The most recent claim I submitted to American Home Shield was for the air conditioning. It was hot and the air wouldn't come on. I reported the claim and someone was out there within a day, and he took care of it. He did whatever he had to do, replaced a part on the outside unit, left in about an hour, and it was perfect. It's working fine now. American Home Shield was very efficient. I would highly recommend them.

Never a problem with AHS. I am able to initiate a service request online (most of the time) and get email confirmations. Although I have an extensive contract, it doesn't cover everything as I just found out. Guess you can't have everything.

Reported my A/C problem to AHS. The contractor contacted me and came to the property promptly, quickly identified and solved the problem, and the comfort of my home was restored with minimal inconvenience.

Great customer service, really fast!

Anything more complicated than fixing a stuck drain and you are going to have problems with this company. We have been without air conditioning for over a month while they continue to send out their "approved" repair company to put in parts purchased and shipped to them by AHS. It's a great shell game -- AHS says they are not responsible for the timely or accurate completion of repairs, but you can't use anyone other than their repair people to do the work-- and AHS is who got your upfront money for insurance. Instead of replacing a unit they have "repaired" 10 times, they just keep "repairing" it. And now they are going to charge us over $400 for freon! They have now replaced the compressor twice and it still isn't working. They also omit things from their phone records and train their phone center staff what not to type certain things into records. Make an audio recording of every interaction with them so you have proof.

I have thrown a lot of money away on AHS. For the past three summers I have had AC breakdowns. Each time AHS sends out someone to "fix" the problem. Each time they charge me the $60-75 service fee and gouge me on the refrigerant. This March (not August) the AC went out again and the same routine. It is now mid June and we are having the same problem. AHS insists that we pay the service fee despite the recent visit. They obviously are sending out people for a quick fix (duct tape and bubble gum, basically).

I'm very satisfied with American Home Shield. Both of their service people were very nice and they did their job nicely. I will highly recommend it.

After speaking with a rep on the phone, the appt. was set for the same day. Tech arrived on time, and completed the job in short order. Well worth the investment on my part.

I had great service. Fast servicemen were polite and efficient.

No complaints. It was handled quickly and professionally.

Excellent, prompt service. Service technician was knowledgeable and courteous. I would definitely recommend this company.

The person who fixed my refrigerator called me in advance to announce his arrival, showed up on time and explained the issue. He also showed me the part that was broken and explained the timeline to order it. He then called in advance of his follow-up visit and was prompt and expeditious.

American will not cover any of this expense because I DID not call and use their services. At 4am in the morning, with water on the rise, I got the first emergency help I could. I had no idea of the American process because I was never sent a policy. Save your money.

I love AHS! I have used it twice now and both times everything happened exactly like they said it would. I placed my request at a call from a contractor within 2 hours sooner rather than later, made an appointment which was kept and on time, paid my $75.00 and enjoyed the results of their labor. I have no complaints whatsoever!

Good service. Very professional, prompt & knowledgeable.

Our air conditioner needs repair. It wasn't cooling the house at all and there was a sound, a pretty bad noise, when we turned the air on and we needed Freon also. My husband submitted the claim online and he said it was great. We were very satisfied.

Always a good place to go first for home repair.

Very professional service provider. Easy to use. AHS provides efficient solutions to household problems. Very happy with the service.

The oven was broken. It didn't work. They changed an electronic part in order to fix it. It was difficult to find parts for replacement because the oven is old. Even though they offered me to replace the oven, I preferred to wait and to fix it. They did a good job.

Very pleased with service. It was completed in a timely manner. The technician was very professional and gave me some tips.

Overall I am very happy with AHS. It is good to know I can count on them to be professional & pleasant on the phone. They do not always do what I want when I want, that is not the issue. I feel they do the best they can within the scope of their positions.

I was very pleased with my service. The contractor arrived in a timely manner. He was presentable, friendly and fixed my issue quickly and efficiently. He also gave me advice for the future.

I have been a customer for a few years. In the past, they have been fine in terms of responsiveness. This time I had an AC problem. Not only are they sending people who are not fixing the problem but the research agent are not returning calls. I have tried for many days. I have left multiple messages. They are also not fixing the problem. Looks like a major decline in service. I would not recommend this company to friends given my latest experience.

My pool heater has been broken for several months and I am covered under American Home Shield. AHS sent someone to fix the problem and they spent 5 minutes checking my pool heater and never even knocked on my door to let me know they were checking it. I happened to see them outside. They left my home after 5 minutes. I never received a follow up call from AHS. I made a follow up call to check the status and was told they would not be fixing my heater b/c someone had previously altered the heater. My heater had never been worked on before. I have never had an issue with it prior. AHS sent another contractor to my home and they could not figure out the issue of why it was broken but never mentioned any issue of previous work being done that would prevent them from working on my heater. Again I was never contacted back by the contractor or AHS.

American Home Shield gave us an outstanding service. The most recent claim that I submitted was for our air conditioner. We had the problem last year and they came out and worked on it. Then this year, he explained that there's a valve or something, and so they came out and added some more Freon and fixed it. They said we shouldn't have any more issues with it. We've also had them come out for the heater, and then I've also had plumbing issues.

My experience with American Home Shield the past 22 years has been good. Prompt service; responds to any issues; explains information thoroughly and deals in a professional manner during all calls.

Contractor was on time, correctly diagnosed the problem and made repairs.

My refrigerator needed a compressor - that wasn't covered. Then my ice maker went out even though I had the second tier which stated my ice maker was covered. It wasn't. Now my heat pump was cutting out. Their man said nothing worked. It was a loose wire. But he could install today only no good tomorrow an $8600 Unit. An hour after he left the next repairman whom I called found a loose wire. Did I mention AHS man slammed his toolbox on the plastic blade shield and broke it in 3 places. He also told me the unit was full of black mold. It was not. He was here to sell not to repair. The third repairman I called also agreed there was no way he could tell you there was black mold. It was full of dust. Wrong kind of filter. He vacuum end the unit. Neither repairman I called charged me anything. The AHS con man collected $75 and did damage, lied and was rude. At nearly 80 years old I would tell you save your money each month. Nothing is covered ever in the 6 almost seven years - Nothing is covered. Ripoff.

I had an issue with my HVAC system and thankfully it was covered under my American Home Shield policy. Customer service was easy to work with and they made it clear that my HVAC issue was a priority. The contracting company that was sent to my home was professional, clean and thorough. I could immediately determine that they were reliable people from a reliable company. The repair was handled quickly and I haven't had a problem since.

I have been with AHS for several years. I had a problem with my driver during the winter. It took 11 weeks to get resolved and numerous calls. My air conditioner went out 4 weeks ago. I have had 4 technicians come out to try and repair. None have been successful. I have been talking to AHS and the company they sent twice a day each. AHS absolutely lies about what is being said and does nothing to rectify the situation. I can't see that are going to do what they are supposed to do and replace my unit. I am sitting on hold with now. It has been 35 min. The last hold was 45 min before I was "cut off". DO NOT EVER USE THIS COMPANY.

Since April, American Home Shield has failed to repair and not provided the payout promised to repair our heat pump system. It is 88 degrees in our home and miserable! All the promises pay out calls are unrecorded and still as of June 11, nothing. This company is the absolute worse for service and quality technicians. Internal operations there are horrible. I would not recommend this company as they fail to do what they promised.

I usually love them. I paid $75 for a company to come out and they couldn't do anything. The thing wasn't running right and it didn't sound right. And the repairman said, "Well, the motor's probably going up." So I put the call in. And of course it was working. So it was working even though it could break any day. It's an ejection pump in my house which is like a sump pump and it's in the basement so everything has to get ejected up. And they're saying, "Oh, that's not gonna be covered." Rats! But I recommend them to everybody. They must have so much business 'cause I tell everybody that comes around that they have to get American Home Shield. They are wonderful.

Our plumber was courteous, professional and willing to explain the issue to me.

The actual service performed was great, but the billing was an issue. I had 2 services performed within the same day (one on my range and one on my refrigerator). I was told that I would only have to pay one time. The technician comes out for the refrigerator and gets that repaired and tells me that I owe $107 for the service (My deductible is $125), I tell him that I was told I would not have to have the payment split up and can I pay him the full $125, he stated that his system only allows him to collect the amount due. Then the next tech for the range arrives about an hour later and completes his work, and I ask him what I owe and he states that I do not owe him anything. I tell him about my deductible and he states that it should have all been paid with the first tech. I receive a bill in the mail for the remainder of the payment. Why was this not all set up with the first tech.

We have been a long-standing client of ahs, 10+ years... we started out paying about $365 a year and now we are paying a little less than $600. Two weeks ago, we had an A/C problem and it's still not fixed. The company that was called for the repairs is not too far from St Louis... thermostat sat at 72 but inside it's 80 and outside it may be 78... the compressor constantly runs...the company has been called three times and we're still waiting. Our hot water heater started leaking...and here is when it gets really good... we pay $75 FOR the service fee... but because the hot water heater is also leaking from the intake that is considered a modification... $125... and the disposal of the hot water heater $50, so altogether to have this replaced is costing us a total of $250. And if we wanted an upgrade... $175-200 more. We feel ripped off... so what is the A/C going to cost us? This unit is 25+ years old... not a happy camper with ahs!

Most recently my Hot Water Heater went and AHS came to the rescue again. I love being a part of the AHS family. It has paid off many times. Very professional and timely.

The initial service provider assigned to me was extremely professional, yet was unable to schedule me for an appointment until 5/30/14. The following day 5/27/14, I called AHS to see if I could have another Service provider could be assigned that would be able to schedule an appointment sooner than 5/30/14. The second AHS representative that I spoke on 5/28/14 during normal business hours was very apprehensive and tried to coerce me into believing that no other service provider would be able to get to me before 5/30/14. I informed the representative to that One hour earlier a previous representative told me that you all would call around and find someone during normal working hours to check sooner availability. The representative then asked me, "so you want me to call around and check"? My answer was yes; she then placed me on hold and assigned me to ABC air conditioning.

I bought an AHS warranty last year. This year when the time of renewal came, I sent them the check. Few days later, one of the reps called me and told that they have not received the check yet but if I pay now, not only I will get discount, they will refund my money back. I have had AHS before for a long time so I trusted them. So when I asked for the refund of the check, they are making excuses although they admit to having the extra money. They just transfer from one person to another and I am thinking now, a company which not keeping up its promises now, what it will do in future. Contract # **.

When I had a problem with my water heater, AHS sent their technician out. After several techs were sent out, it was determined that a new water heater was needed. Out of the three or four technicians sent out, all of them were very knowledgeable, courteous, timely and friendly. There was one person left to complete the job, and due to the fact that I was asking him questions about the installation of the new and advising him that the water wasn't coming out hot in all of the faucets, he became upset and began to say that I was questioning his ability to do his job. He got very upset and left and at that point, I called AHS and asked them to never that particular tech to my house again. Other than that, the job was completed and I was very satisfied with the work done. As long as that tech is never sent to my house, AHS is very good and I will continue to use them as well as refer people to them. My rating is based on the technicians that were in compliance (knowing how to treat customers) and the fact that the job was done.

Called then repairman called me back and the next day problem solved!!

Garbage disposal - On time and complete first time. If I did this replacement myself it would have cost me more just for the part, no counting my time.

Great service, great efficiency at a great price.

It's been very positive. I would recommend AHS.

Corey with Sherrell A/C and Heating was great. The fan and motor were broken with my AC and he was able to quickly determine the problem and fix the system in no time. I easily registered my problem with AHS online at 3 pm and received a call from the folks at Sherrell by 5 that day. They were also available the next day which was great!

American Home Shield was contacted three times about problems with a Heat Pump/AC unit. One of those times, it took 7 days until they could make it to the home. Three times they sent out a technician and the problem was not fixed. It is now 99 degrees and no air conditioning. I spoke with numerous representatives with the same result. Nothing! I even called with another company that could fix the problem immediately and they would not authorize the service until they heard from the technician that will take up to 48 hours to get back to them.

The plumber was very knowledgeable and on time. He answered my questions and even provided great advice for future reference.

For convenience, I kept the contract WAY longer than I should have. I renewed for almost 6 years after being very dissatisfied with the service. Felt the companies contracted for repairs did only the bare minimum to get appliances functional again and that the work was not high quality. When I finally tried to cancel, I waited on hold for over 20 minutes. The amount of money I wasted to falsely feel like my home appliances were "covered" was not worth it. Put $50 a month in a savings account to cover your own repairs instead.

The vendor called me within 24 hrs to set up an appointment to come out. They called when the technicians were on the way as promised. The technician was nice and courteous. He took the time to explain to me what was wrong with my dryer and let me know they were able to repair it on the spot.

I contacted AHS on the early morning of 6-4-14 that my refrigerator had went out. I told them I had medication that had to be kept cold. They notified a contractor to come out which did not even contact me at all. They finally showed up in the evening of 6-5-14. They got back with AHS and told them the compressor was out and they could not replace it. I contacted AHS 6 times since then. They keep putting me off. They say it's under review because they can't find a contractor to do the repairs. I have contacted 8 companies and they will not replace the compressor in this unit.

I was very dissatisfied with the whole process of making a claim and the company the home warranty called to resolve my issue. I called the home warranty company at 4:20. By time I talked to someone, it was after 5. The customer service rep transferred me to the department I needed after 5. I could not talk to the department I needed until Monday. My 75 dollar deductible covers majority of the cost for the little issue I had. I realize with my experience there was no need for this home warranty company.

We noticed the problem on our air conditioner on a Friday. It had been leaking for about a year, and American Home Shield expedited it and next Friday bring it in, they fixed it. I cannot say anything bad about American Home Shield. You call them up and tell the problem and they're on it. They were good folks. Now the air conditioner is working like a gem. I'm just waiting for my bill to come. American Home Shield got the right contractors for the right job, and they're pretty prompt and did what they were supposed to. I’d totally recommend them to anybody.

I changed my insurance last year from hms to ahs and that's the mistake. I had a problem a few weeks ago and send their agent from Llc that just look for 5 minutes and said the break line problem and the break line inside the drywall so ahs said they cover to fixed it but not cover to find it? It's a joke. Anyway, we called another expert ourselves and find first the break line not go through the drywall and guess what? It's not even the problem. It's only a wire that they fixed it for a second if only their agent look. So now I have to pay the copay to their agent and fixed it myself. We explain to AHS but they are not helping at all. Do not waste your time and money with AHS. They just find a way to not cover you.

I sold American Home Shield as a realtor for years. I'm retired, and I still have American Home Shield. I had no problem filing a claim with them. I went online and on the phone and I got through and they sent me to the proper sources and I am absolutely pleased. I had to have a new gas hot water heater repair and now, I've got hot water and I'm a satisfied camper. They are prompt, courteous and awesome.

I live in Shelby NC and our air conditioning went out last week. I call AHS for assistance with the repairs. AHS called at company 135 miles away in Carthage NC to make the repairs. On day three, the tech arrived to assess the repairs. It took two days for the technicians paper work to reach the office and another day (day 6) before they could get pricing, and call AHS back to get permissions to make the repairs. When I called the AC company for an update on day three, they stated that it would be 5-10 business days before repairs are made if AHS gives permission for the repairs to be made.

1st Choice Plumbing was great. Friendly, knowledgeable, did the job correctly. AHS wanted to send Plumb Genius out and I requested not. They have come out 2 times (has two different names for some reason, can't think of the other). They sent the same tech and I don't trust them. Work wasn't accomplished either time. Also know the difference between a hose bib and faucet. Makes a huge difference as to whether AHS will pay for repairs.

I submitted a claim to American Home Shield for electrical work - breakers and electrical panel. The panel was making some electrical crackling noises. So I called it in and AHS send a guy out and he did an excellent job. I was happy with his work. He was knowledgeable. He was professional. He was dressed appropriately. He was nice to me and he got it done pretty quickly so I can't really complain. As of now the unit is working great. It's back to normal. I would definitely recommend AHS to a friend. I always do. AHS is great. It's legit.

I was happy with the service I received from AHS. At first, I was concerned because the first contractor I was assigned to explained they could not come out for 4 days. That was not going to work because it was freezing and I did not have heat. I called AHS back and requested another contractor. AHS promptly gave me the contact of another contractor. The contractor was professional, prompt, and provided excellent service.

We always have a good report with AHS. The warranty that you pick to be on list is GREAT! I'm just very thankful that we have it! AND WILL DEFINITELY KEEP IT!!!!

My most recent experience with American Home Shield, The customer service staff were very professional. Contract details were explained very clearly. However, having the insurance does not take care all the problems I have encountered.

The thermostat for radiant floor heat was not working. I called American Home Shield to schedule a repair and within 10 minutes requesting service, I received a call from Reliable Air Mechanical and an appointment was scheduled.

Thank you for being there. You have saved us from heartache and wallet ache.

We had a backed up sink and contacted AHS to have it fixed. The contractor contacted us the same day but was unable to come for a couple of days. He then contacted me and said that he had some time the next afternoon if that worked for us. It did. He came out, fixed the drain in just a few short minutes and when it came time to sign the bill, he had written on the work order "Active Duty Military - No Charge". We weren't even charged the service fee. He was fantastic. I am so happy I made the decision to go with AHS. Best experience out of 3 different home warranty companies I have used in the past 6 years of owning my home. If you want a great company that has great contractors, purchase or switch to AHS.

I just purchased a home and got the home warranty with American Home Shield. I put in a request as my shower faucet was leaking. The contractor came over on Thursday and took apart the faucet, went to several parts places and came back saying no one had seen the Delta cartridge that was cracked. However, the one parts place had an older gentleman who was on a fishing trip and probably wouldn't be back until Monday, so since the young salesmen at the parts place didn't know about the cartridge, I would have to wait. Once the contractor put the faucet back together, it was leaking even worse! Plus it was HOT water, therefore steaming up the room! I called American Home Shield and they agreed that I would have to wait to see if the parts place even had the part on Monday!

American Home Shield gave Moore's Plumbing a service contract for my home last year. They did not call to set up a time so I eventually had to get another service provider. AHS assigned them to provide service for me again as I do not have use of any of the bathrooms in my home. I called them, set up an appointment, took a day off work, but they did not show up. The appointment was scheduled for no later than 10:00AM. When they did not show by 1:00PM, I called AHS and continued to call almost every hour after that. I informed them due to past history with this company I did not feel confident they will show up. They never did. AHS refuses to assign another service provider. I asked AHS to send me an e-mail stating, I had an appointment to have plumbing work done but the service provider did not keep the appointment. I informed them I needed this information to verify the reason for the day off. They refused. They also would not make accommodations for an appointment on my next scheduled day off.

The water dispenser line on my refrigerator froze. Over the course of 3 weeks, they sent five repairmen from Sears out to fix it and failed each time. The last technician didn't even bother to install the face plate all the way...it's protruding from the wall of the refrigerator. I asked them twice to use a different repair service and they insisted Sears was the only available option. When I called back, they suggested we switch to a different repair service and then denied having said there weren't any. The GE tech called me 3 days later...I was 45 minutes away...and said the tech would be at my house in 10 min. I didn't even know we had an appointment.

My most recent experience with American Home Shield was to have my garage door serviced. First of all, it was in the dead of winter with snow on the ground and the garage door would not open. I tried everything I thought was possible to apply a fix to get the door to operate. Nothing worked. I thought it was the switch on the wall that was broken and caused the door to malfunction. Therefore I gave in and called AHS. They quickly had a contractor to come out to inquire and assess the problem.

This company is the worst! I have been a customer for over 13 years and it does not get better! My hot water tank has been out over a week. The company that came out doesn't answer their phone and the best AHS can do when I asked to speak to a manager is somebody will call me within 48 hours... They don't wait 48 hours to take my money out of my account! The moment I find a new company, I am done with them and the guy that answered customer service was horrible! Oh, and my other option was to cash out the claim but he didn't know the amount and that would take another 72 hours! Bad business!!

No power on side of the house.

We have been customers of American Home Shield for fourteen years. A little over a week ago, our hot water heater's pilot light continued to go out after a short time. American Home shield was notified and after a 24 hour wait, a plumber arrived to inspect the water heater. At the end of his inspection, he simply re-lit the pilot (which I had done several times before) and left the premises. By the following day, the hot water heater's pilot had gone out again. A second call to American Home Shield on Friday, required waiting until Monday afternoon before a second inspection took place. On that day a plumber arrived and a small, inexpensive, reset button was installed. The next morning the hot water heater's pilot light had gone out again. Another twenty four hour wait took us into Wednesday afternoon when a second plumber attempted to replace a part from a supplier who stated that the part required was no longer available but suggested an updated part. That part turned out to be too small to fit the water heater properly. The plumber replaced the old part, re-lit the pilot and wrote a report that new parts were unavailable for the water heater.

My most recent claim with American Home Shield was for my air conditioner. A few weeks back, I heard a noise. It was horrible before it got fixed. The air conditioner is working now. The interaction with the rep and the contractor went well. They were very informative and did a good job. They were great and very easy to deal with. I’m very satisfied with American Home.

I bought a house and started to have electrical problems. I called AHS and told them what the problem was. They said they cover code violations; improper installations, repairs, installations and undetected pre-existing conditions and if need be will replace the breaker box. They contacted an Electrical Company in Topeka, KS which is approx 30-35 miles or more from the Elec Co to my house. They never called me to set up appt. A week later I called AHS and told them about an Elec here in town. They set it up to have him come look at my elec system. He called me and said I had at least 3 code violations and three 50 amp appliances on one 50 amp breaker, with no way to add more.

I had AHS for several years. For the last three years, my refrigerator had been misbehaving; it was noisy and leaky. It began to get worse and worse; it went out completely three times, ceasing to function altogether. I lost three refrigerator loads of groceries, and several medications; I am on Disability and SNAP, as I informed the company. I was paying these people $47 a month just to be a client, and every visit by a tech cost another $75 on top of that. I have a sheaf of a dozen work orders for tech visits. Every time I had to make a call in this last year, I told them I think the thing needs replacement, which is their obligation under their contract. They ducked and dived a dozen times, and a tech would come out and fix THE SAME DAMN PROBLEM, which would stay stable for maybe a month and I'd have to call again. I became well-acquainted with the techs they sent from four different companies.

Every call is a nightmare. Customer Service Reps are rude and completely unwilling to work toward resolution. Every time we need a service, we have to deal with at least 3+ separate calls, having to argue with them about why they should actually provide the coverage outlined in their policy, trying to escalate, and AHS refusing to cover us. The only way they cover anything is if you fight with them throughout the entire process. An absolute nightmare.

I will never change from AHS, because our service has been awesome.

The technician was on time and very knowledgeable about the pool pump to be serviced. The service was done quickly and correctly.

I made the initial air condition service request on May 2 2014 and was given an appointment time of May 7 2014 for a four-hour block. I took a half day off work to meet the technician that never showed. Later that day, I received a phone call saying he was running late and rescheduled the appointment for May 9 2014. I once again took off work and the technician did not show, again. I contacted AHS to request to cancel my contract due to the missed appointments and I just wanted to get my A/C fixed. I was willing to pay someone else after seeing my children sweating through the night. She apologized and waived my $100 deductible fee, and I reluctantly did not cancel at that time. Later that day, the technician called me and said he would be over first thing in the morning May 10 2014.

Rude, uninformed operators. Service providers never set an appointment and AHS refused to follow their own policies regarding this. Weeks later and I still don't have a set appointment for what I needed. AHS refused to do anything.

Our Maytag washing machine went out on us, AHS repair recommended replacement versus repairs due to cost. They made a comparison on the features on ours to a new machine and offered us the option of replacing with one they had in their warehouse or we could purchase one and they would pay us the difference.

Scheduling the repair was quick and easy with AHS and the contractor/repair service. I was very pleased with the repairman. He had all the parts on hand and was able to complete all the necessary repairs to my washing machine. He found another related issue and was able to correct in the same visit.

I can't even tell anyone how BAD this company is. It really needs a NEGATIVE number review. I have been with American Home Shield for many years and have not put in many claims. The one time I really need them, they are not there. My well pump went out 2 WEEKS ago. I HAVE NO WATER!! I just got a phone call and they are stating that they will not be fixing the well/pump. What did I pay them every month for? Really 2 WEEKS!!! NO WATER!! I AM WARNING EVERYONE!!! DON'T GO WITH THIS COMPANY! LOT'S OF MONEY SPENT FOR NO REASON!!

The technician was very experienced and took care of our needs timely.

My last experience was a very good experience. I received a call from the contractor the next day after my request. He came out, fixed my problem in a timely manner. The only downside is the cost keeps escalating.

I have been a member of AHS for 5 years and I have had excellent service. Once I had to get a second opinion but that was quickly resolved. I am really glad we have AHS. Last month, I had to have a heater replaced, that problem was diligently resolved. One of the best investments we have is AHS. We thank and appreciate the customer service reps - they have gone above and beyond to help us. Again thank you!!