American Home Shield Reviews

Called customer Service and they scheduled a contractor the same day and the contractor was here within a day.

I have tenants in a property, there are three women whom of which one is disabled and cleanliness is a major concern for them. The hot water heater began to leak a couple of days ago, I filled out the form on AHS website, and they dispatched a contractor to do the work of inspecting the water heater $75 fee, which I paid right away. The contractor A Water Solution Inc. comes to the property at 2 pm on a Friday and tells the tenants it's really bad, they need to shut off the water, and open it up and drain all of the water out. When I asked when he would be able to fix it he said I would have to deal with AHS to work out terms, but he might be able to fit it in Tuesday. That's four days without water to shower with, for four days.

My most recent claim that I submitted with AHS was for a plumbing issue. They fixed the toilet for me. Everything went fine. My wife was home when the repairman came and she said he was nice. Everything worked out well.

I requested a plumbing service (Moors Plumbing). The plumber showed up after few weeks, took service charge and told me that he will order parts. The parts never came and when I reached out to the plumber after 2 weeks, he claims he fixed the problems. I reached out AHS. They put plumber in touch, but this guys never showed up. When I called AHS again, the customer rep has big attitude and could feel she is annoyed with my call. This issue has been going on for few weeks. I would expect AHS to send another plumber or at least follow-up on this issue. Horrible customer service. Don't recommend to anyone.

AHS contractor was quick to determine the cause of AC cooling system problem this summer; installation of fix was of minimal time, but there was a 2-day wait for the required part to arrive.

We've had American Shield out a couple of times for our issue with the AC. It was easy to submit a claim. I placed a phone call because I wanted to speak to a person. I know they always recommend doing it online but I just preferred to place a phone call. The representatives I talked to were very pleasant. They answered my questions and set up an appointment with a repair person rather quickly so everything was good.

I have been a member of AHS since 2009. While in general I have been a satisfied customer even though the rates have been yearly along with the service call fee I have chosen to stay with them. Now with the most recent service request an additional cost have been added for state tax at least in WV for Sears ONLY service. I had not been previously notified of that change until the technician advised me. A customer service rep for AHS verified that that was a recent change. Suspecting an additional increase in membership and service call fees for 2015 along with a Sears Only tax added to my costs I will be reviewing total costs for staying with AHS and if that is a financially advisable course of action.

My hot water tank went out. The plumber came out, assessed the situation, brought back the hot water tank the next day and installed it. I haven't had any problems with AHS.

I had an AC issue that was addressed in a very timely manner by professionals. I was extremely pleased with the results and would recommend the vendor. I was never without an AC. I live in a high humidity climate on the beach.

The fan on my air conditioner went out. It was 100 degrees in my house. I submitted a claim to American Home Shield online. It was super easy. The contractors they sent were all good. They actually sent them out a couple of times because the first one, they had the wrong fan, so they had to come out again to put the right fan in. Other than that, it was all smooth. They did take care of the problem. They stuck with it until the job was done. The service tech also took the time to wash and clean out the unit and let me know what he had done. Since the repair, the unit’s performance has been excellent. American Home Shield is very easy to deal with and I definitely recommend them.

I was quoted a price for paying by credit card when I signed up for the service. My credit statement indicated another amount was paid, and lastly I received an email message that my account was underpaid because the taxes had not been paid on the account.

From the time I reported a problem until it was resolved, I felt like I was a priority and not just a number. It is good to be treated as an individual and not just another customer. Plus the contractor explained what the problem was and what to look for after he left in case anything other problems came up.

I call to your phone center. The next day the ac company came out. He was there about 20 minutes. Fixed the problem.

Whenever an issue would occur, within a day or two I would call American Home Shield. They would answer me the same day, schedule an appointment and usually they'd be out the next day. The contractor they sent was wonderful. He was professional, courteous and answered all of our questions. I had no more problems.

As a first time home owner, I was excited at the thought of a home protection plan. As I was house hunting, I kept hearing great things about home warranties and how beneficial they were. My realtor strongly encouraged me to consider a home warranty plan from AHS. He said he had many success stories with the company in the past. I felt like having the home protection plan removed a tiny bit of stress from the home buying process. It was nice to think I would have low service and repair costs during my first year in a new home.

Thanks American Home Shield.

American Home Shield has been extremely helpful in making necessary repairs to my hot water heater. After a call to inform that rusty dirty water was coming out of my faucet, I called. I was listened to, asked necessary questions and given the name, phone number and case number for a service call. They scheduled and came and resolved the issue in a timely, professional and friendly manner.

Our AC wasn't getting cool in the upstairs part of my house and I didn't realize that it wasn't working. It would turn on but it just wouldn't get cool. So I called and the claims rep was good. Then the contractor came out and did a good job. The only thing I'm noticing is that it's still not really getting cool. So I'm going to have to put another call in just to make sure. But he checked the Freon and everything and all of that was good. Every experience that I've had with AHS has been a good one so it is a very good company. And I've recommended several people that are now with American Home Shield.

It's no problem submitting a claim. I do it over the phone. It's been alright. The contractors they've sent have all been good EXCEPT for one, D&D Appliance.

American Home Shield did an excellent job. I would recommend them.

It was the house that I bought recently that made me love AHS even more than I already do. The water recirculation pump was burning out and making a noise that sounded like the Apocalypse Now soundtrack!! A plumber was sent out immediately and got it fixed quickly. He was terrific, knowledgeable and kind. The sense of ease once my pump was replaced and peace was restored in my home makes me cheer for AHS and recommend it to all my Real Estate clients. You guys are the best!

I've always had good experiences with American Home Shield. They are very dependable and very courteous and quick to respond to my issues. Submitting a claim is very simple and easy to do. I've done it online and on the phone and interacting with them has been positive. The contractors they sent out have been wonderful. They performed very well. They've all worked out.

After submission of my complaint American Home Shield finally resolved this issue after one week. I am happy that we finally got hot water and did not have to pay a fortune for it, I'm not happy that I had to fight for one week to get it resolved.

Great Job, was here when he said, explained to me the issue, repaired the problem in a very timely manner, great personality. I was impressed. AHS is the best.

Issue was given attention in a timely manner. tech checked all possible signs of issues and have had no complains as to the fix.

A couple of months ago, the air conditioner for the first floor of our home stopped working. The summer was just getting hot and we were very concerned about how long the repair would take and how much it would cost. My husband submitted a service request online and received a call within a couple of hours. A contractor was scheduled to come to the house the very next day at a time that was convenient for us. The contractor arrived exactly on time. He was very polite and professional. He carefully inspected the furnace in the attic as well as the unit outside. In less than fifteen minutes from the time the contractor arrived, he had already fixed the issue. I happily paid him the contracted service fee and sat back to enjoy the cool air.

We got our first year of AHS when we bought our home. We found great value so we renewed for a second year. It is especially great for us because it helps us keep our home maintained when those things come up.

I have found American Home Shield to be very helpful. I made a claim for the air conditioning and when they first called back, they left a message to schedule the appointment and it was like the next week over. We were in that hundred and some degree weather so I called and told them I have heart issues and a bunch of other health issues to where I don't leave the house a whole lot and that it was not acceptable. I could not do that. They put me on hold and then the person was there that evening and fixed the air conditioner. It was some condenser or something that we had had from thunderstorms nights before. It took them all of like eight minutes. They're very quick and very fast. They were great. I've actually suggested them to a couple of other people to look into getting their own.

Contractor was very friendly and knowledgeable, A/C was fixed quickly and he explained what he had to replace. Hold time for customer service was a bit excessive.

The contractor showed up on time, was very knowledgeable and polite. I couldn't have received better service.

Placed a service call for my washer, it spins at a very high rate of speed, makes loud noise that can be heard outside. Tech came and said, "we have to accept noise" and until machine breaks down completely they cannot do anything. The noise is so loud that I am afraid to use the machine. AHS will not listen and keeps referring me back to the tech who refused to return my calls or come by to fix the problem. Customer service is not high on their list and supply of techs are limited and look like they are rejects.

I called American Home Shield when I had a dishwasher problem which wasn't draining properly. They assigned a guy but turns out it's not a drain problem and they're coming to get a plumbing guy. It cleared but it didn't drain properly. Then I called a couple of times because I still had a problem. For a while I gave up and then again I called American Home Shield. Then they sent me a new guy. He came in and ordered some parts. I'm waiting for the parts to come in and get it fixed. They're really good and I got a good experience with them.

Have nene without a stove for two months. $75.00 owed to me since problems result from a previous AHS repair is not being returned to me as promised.

Good service when you have good service providers.

I filed a claim for the air conditioner. It started one day before and then I called to have them come and check it because I thought it was broken. My husband filed that online. It's very convenient to do it online and they're quick and ready to respond either by email or by a phone call. The contractor was awesome. He was great, very helpful, explained things to us, and everything seemed to be okay. He checked everything and nothing was broken. I've been happy and have recommended AHS.

Worst experience of my life! My family still has no air conditioning. We are burning alive and American Home Shield is the reason! My air conditioning/furnace unit started leaking water, so I called AHS, and they sent out Sun Power Solutions. They advised that they, "Found very dirty evaporator coil, need to call AHS for approval to remove unit and clean..." I thought this was fine, as my contract stated this was covered in Section 2a: "Insufficient maintenance, rust, corrosion, or sediment." I was charged $75 for this little visit that I promptly paid.

I've had American Home Shield for quite a while. Recently filed a claim for the AC. They have worked on it before and I don't have any problem. My experience with AHS was very good.

Garbage disposal under kitchen sink was leaking profusely but continued to function to grind food products when put down the sink.

My last claim was on my stove. I had had a problem before and I had changed the control panel but this time it was something different. I thought it might have been the same thing because it had been less than 90 days since changing the control panel but this was something different. It just started doing it. It wouldn’t hold it but then it would, it wouldn’t show it on the screen but it would hold, then it got to where it wouldn’t work at all.

They give very good service and accommodate our busy work schedule.

I only had to use them once and it was very good. I submitted my claim online. It was very easy and the contractor was wonderful. He’s very knowledgeable, very to the point, fixed the problem and was gone. After the repair, the performance of the A/C was good - everything’s normal.

I’m glad I have American Home Shield. The two claims that I have made were both about a plumbing problem. They were very quick to answer and polite. They gave me the name of the company that would be calling me. They called and scheduled an appointment right away and were very effective. The contractor they sent was very personable, pleasant and efficient. He knew immediately what it was when I told him the problem. He came and was in and out very quickly. Since the repair, the plumbing has worked fine. It’s nice not to have faucets that leak or toilets that run. All it needed was a little repair from the wear that it had. I’m very pleased with American Home Shield, and I do recommend them.

All contractors have been timely and professional. I am contacted very quickly after submitting the service request. Service request are very simple to initiate. Have recommended AHS to several colleagues.

We recently had a small problem with the air conditioning in our home and we submitted a claim to American Home Shield through the computer. The claims process was pretty good. The only drawback was that you only get to talk to a real person if you screw up on the numbers that you punch. Then, they came right out. It took them about 10 minutes to fix the problem and they were on their way. We’ve also had good rapport with the people that came out to our house. Usually, American Home Shield would call a day or two after the service was taken care of to see how things have worked out. They haven’t done that though the last couple of times. But they have treated us very well and we have had no problems with them.

I've always had excellent response from American Home Shield. They send out a vendor to take care of whatever the issue is that I've called in. Rarely have I had to wait more than a 24-hour period to have a service tech on the spot and take care of the issues. The majority of the time, when they are here, it's a one-stop deal. They don't have to come see what the problem is, go into town and come back with parts. It's been real convenient that they were able to come to the house, find out what the issue was, take care of it, and be in and out.

The technician explained why the part failed and what to do to prevent it from happening in the future. Once the dryer was repaired, it has been good ever since.

We have had a good experience with everything with American Home Shield. We’ve had it almost two years now since we bought our house, and they’ve been able to solve the problems we’ve had. We’ve had them out two or three times for the microwave. They worked on it and fixed it fine. We’ve had them out for plumbing way back and that was fine, too. We’ve also had them out for the pool twice and both times had been good.

On 9/17 I schedule a Service Request to fix the ice maker on a 2005 Jenn Air refrigerator. On 9/19 I received an email saying that the contractor should have been in touch by now, but they hadn't. After discussing with my wife whether it was worth paying the $75 deductible to a flaky contractor with no guarantee the fix would be covered by the warranty, should we just buy a new refrigerator? We opted for the latter.

Good job--problem fixed expediently, consistently!

I am "using" AHS for the first time. I was taking a shower and I heard the toilet making noise. I went online, made a service request. Waited till next day had not got a call from anyone when I called plumber and told them I could not use toilet or shower. They did not even try to see if they could come out that day, he said he would call me the next day, lol, really. So I call AHS, they say, "We will send your service call over to be expedited." Well don't hold your breath, the service call was not expedited and they cancelled the other plumber. So in fact no one was coming and my family was using plastic bags to go to the bathroom. Is that tmi beware!

I'm good with American Home Shield. I like it. I like the people that installed my air conditioner last year. They were wonderful. The little gentleman that came out from Sears was wonderful as well.

We are fairly new with American Home Shield. We had a problem with our ice maker and our dryer. I called and talked to a representative. They made all the necessary arrangements, told me who would be coming. The guy called me, came out and fixed it. I was very satisfied with his work, his work ethic, and him as a human being. I'm satisfied with my whole experience dealing with the contractor and American Home Shield. I would recommend them in a minute.

American Home Shield was great. I called in and the person that took the call was very professional. They told me who will be coming out and when. That company called and they came when they said they were going to come. Then they came in the next day after we called and did what they were supposed to do. They did great and they didn't take a long time. They fixed the microwave in less than 30 minutes.

I want to thank AHS for a fine job with getting my problem address in reasonable time. The customer service rep was great and understanding, got me the right information and the right contractor.

My microwave had gone out. I cold not get any power and assumed it had bit the dust. After all, it is close to 20 years old. I called AHS and you hooked me up with a serviceman who came and checked it out. After opening up the unit, he knew exactly what the problem was. He fixed it in about 20 minutes and it's been good to go since. Very nice man and very helpful and kind. I have used the services of AHS three times since joining and every time the service I received was excellent.

Hops on AC was sent out to repair our Air Conditioning unit. They were prompt, accurate & repaired in a timely manner. They were accommodating on our appt.

They are easy to contact and easy to work with.

I like the speedy response and great customer service from the businesses that are affiliated with American Home Shield.

Air Doctor is an AC company that has worked with me via AHS and they have been the most honest company in diagnosing my problem in the last 2 years.

AHS will support only their contractors and they don't agree to what we say. Couple of time the diagnosis was completely wrong and I have to spend time in talking to every customer service and explaining the problem multiple times. Their only target is to get the service fee and doesn't care whether the issue was resolved. If we report 3 problems, the contractors will try not to get the issue resolved instead he will try to tell some information not to cover this. I was completely fed up with AHS and I am happy that I have closed my contract with them. Not supporting AHS for any home owners. It's a pain.

AHS did have Shay call me to discuss my feelings about this contractor. AHS blocked this contractor from ever being able to be dispatched to my home again, however I feel AHS should not be using this company at all. I am happy with the resolution for this claim. My comments are being forwarded for AHS to review this company they sent out.

A year ago, I had some leakage in my air conditioner and they came out and they drained it. This time a guy came out and drained the leak, but before he left, it was starting to seep water again. When he went up and took another look at it, he said it was all rusted down in the bottom so it would have to be replaced.

AHS call was answered in 2 rings, Agent was commendably informed with our contract choice. She was very thorough in meeting our needs. She explained the surprisingly simple steps needed to get our A/C up and running again using an AHS qualified HVAC Contractor. In short, the A/C was up and running within 24 hrs., thank God and AHS as it was a VERY hot weekend and my medical condition requires Temp. control to keep internal swelling at bay. I'm confident AHS will be there and respond expeditiously should we have another critical warranty request. I just wish I had written down the phone representative's name down.

For two days the air conditioner didn't seem to be working just right. So I called to report that. They called right away and got out there as fast as they could. I was delighted. What they did made it cooler. Fabulous!

They clear all the clog. The water flow good.

Last month, I was having problems with the sink and the tub. I submitted a claim with American Home Shield and it went fine. I was able to make an appointment and somebody came out real fast. It didn’t take a long time at all. Everything that was repaired is still good. It was outstanding service. I definitely recommend them.

We've used AHS many times and each time the contractor has been punctual and completed the job in timely fashion. We've never been sorry we signed up for this service!

I needed my plumbing checked out & this was the first time I had to call American Home Shield since I bought my house in April 2014. They were helpful when I called & confirmed someone in my area would call me within the next day. They were right. I received a call the same day actually & they came out within a day after the call to check on my plumbing - it was easy to fix (which was a relief) and nice to be able to hand them a check & know all was taken care of on my end - no following up on more invoices or what the extra costs would be. I have commented to others how grateful I am to have American Home Shield on my side and makes for being a homeowner that much more enjoyable.

If you have a claim with this company, it is pure hell to deal with them and the contractors they use. It is a scam from the get go. I had a water heater leaking, took forever for them to respond. First contractor never called me back, got another one and seemed good. But when AHS called and said I would have to pay $862.00 for my part which they didn't cover (pure BS) plus the $75.00 on the service call, I was floored and upset to say the least. After waiting two days to find this out, thanks to the worst customer service (they know nothing just so sorry you feel that way response) I was over a barrel!! If I would have know this the first day or two I would have just went to Home Depot paid $398.00 for the same heater and put it in myself. It would have been less than what my part turned out to be and would not have had to wait.

They sent an idiot round to me who said my washing machine is broke (really) that's why I called. He has told AHS it works. I now have a broken washing machine and AHS want me to give the muppet $75 for not doing his job. AHS will now not return my calls. Avoid at all costs.

There was a leak in my dad's house and first we thought it was the roof. The roofing people said no, it was coming from the air conditioning unit and that's when we called American Home Shield. The plumber called back and it was taken care of within two days. My father who is 85 was home and he kept saying how nice the man was and helpful and told him what to do in the future. Anyone who could please an 85-year-old is wonderful. Since the repair, everything is working fine. I have AHS in my house and I had it added to my dad's house. So we're both very happy now. They are always positive and prompt.

Diagnosed and repaired in a timely manner.

My most recent service call was handled quickly and efficiently. This has been my experience with all of my service experiences through AHS. That is why I continue my coverage through this company. Every contractor has been quick to respond, professional in both appearance and experience, and always took the time to thoroughly explain what repairs were needed, how they were going to resolve the problem, and what my options were.

We had an intermittent leak in our toilet for well over a year and finally decided to use the AHS service we've been paying into for over four years. In the first instance, they sent out Plumb Genius of Edmond, OK. Unfortunately, the "technician" was rude, condescending, and refused to do anything except throw caulk around the base of the toilet (His employer was notified of his "lack of service" on this service call).

A new contractor has been approved for appliance repairs in our area and they are much more responsive than the previous contractor. Polite, courteous, and very knowledgeable. We are expecting them today to repair our washing machine. They were here previously and repaired our refrigerator that the previous contractor couldn't seem to fix. We're very happy that Johnnie's Appliance is now a qualified repair contractor for our area.

We had some general service done on our air conditioner and the guy who had done the initial service said that he thought that some Freon was leaking. So, we then filed the claim with American Home Shield to get someone to come out and verify that the Freon was leaking. So that way, if it was, we could get it replaced. They've done a pretty good job by us. Whenever we file a claim, they tend to respond pretty quickly. There's only ever really been one time where we had to wait any significant amount of time for them to respond.

I'm very happy with American Home Shield. Lucky I don't have to use them but when I use it, I'm very happy. The last time I called was for my garage door. When I made the call to American Home Shield, the phone was answered promptly and they took the information and checked to make sure that I was a client like they should do. And they contacted the garage people. Then the repair guy called me within a half hour which surprised me a lot because it was 5 o'clock in the afternoon. He said he would be there at 9 o'clock the next morning. And he was there. I'm absolutely happy with the fellow. He was personable and knew exactly what to do and did it. Now the garage door is working perfectly.

The day we moved into our new home our sewer pipe broke and it was a Sunday and we called American Home Shield and someone was there that day. They was able to fix the pipe in no time. They was very friendly and clean.

I would recommend AHS because they take care of the problems and do it quickly.

Big downstairs unit replaced. Upstairs unit -the electrical panel replaced.

Our AC unit upstairs stopped working. We called AHS and scheduled an appointment for the next day. The technician arrived on time, diagnosed the problem and fixed it within 20 minutes. He was polite and clean.

Submitting my first claim to American Home Shield was good. I did it online so I had no problems. I wasn't sure on some of the instructions, but once I understood it, it was easy. The contractor was very helpful. He gave us some good pointers because apparently his company does a whole lot of work for American Home Shield and he personally has had a problem himself. He's the one that really truly made me understand how American Home Shield works and reinforced my decision to get the policy. The appliance has worked greatly and I have had no problems out of it. It was a great experience.

The non-covered items were many and the charges from the contractor for these items were beyond exorbitant. Most of them were not needed to make the unit work. I did not have a choice in order for them to do the work. The company has an F rating from BBB with many complaints. It is obvious the contractor is attracted to AHS since price gouging is allowed.

AHS did an excellent job picking the contractor for the job. The work that was done was excellent and done all in a timely manner. For the cost of the policy, it's well worth keeping and having as unexpected things happen all the time.

I called for a plumber concerning a leak. The plumber said he couldn't find the leak and I had to point it out to him. He left the water running while he left to get the part causing thousands of dollars in damage. Of course I'm responsible for the cost of the repair.

Timely appearance as well as quick repair. Good Job.

I had a problem with the garage door belt on the opener. It basically stretched from old age. It was some kind of rubber, not a chain drive. The garage door would go up about a foot and a half and stop and then it could go down all the way. And most cars are a little taller and that wasn’t doing us a lot of good. So I called up American Home Shield and they came out and took a look at it and said, “Yup, we can do that.” Then they ordered the parts and they did it.

I had an excellent experience with AHS. Response time was great, contractor was professional and knew what he was doing.

The most recent claim to American Home Shield was when the ice-maker in my refrigerator quit. It was two weeks ago that they repaired it and I’ve had trouble with it for a week. It had quit before because it froze up. And a guy was called out and it started working again. But it didn’t work this time. It just wouldn’t do anything. So the repairman came out and fixed it. Replaced it is just what he did. It’s smooth so it’s working just fine. I’d recommend American Home Shield because I didn’t have any problems at all.

AHS sent Plumber to respond to drain back up. Was told warranty would not cover because needed extensive cameras and other tools. Charged $75. Called own plumber. Exact written words, "ran cable down 4" clean-out under bathroom sink to attempt to restore flow and was able to clear blockage.

10 days after we moved into our house, we had our living room covered in water. After finally getting a technician from AHS, ARS Rescue Rooter, he determined it was due to roots in our pipes. AHS would not cover ingress or egress to the broken pipe located in the slab and the estimate was $4,684. We wanted another opinion and had the pipes scoped and no roots at all were present and that there was a leak from a pipe in the slab. AHS sent a letter denying any coverage because the leak was in concrete. We then removed the concrete to expose all the pipes for them to fix.

The experience with American Home Shield was satisfactory. No problems.

Sears contractor was great. Quickly identified the problem. What else could I say, my dishwasher needed a new motor and it was replaced. My overall rating would actually be a 4 1/2 star.

Contractor was courteous and knowledgeable, and also was looking out for my best interest to get everything resolved to my satisfaction.

The contractor that was recommended by AHS was courteous, knowledgeable and efficient. He took care of the problem quickly. The several times that I have had to use AHS services, the contractors have all been quite good.

I put in a claim with American Home Shield recently for my dishwasher and it went real well. The service was great. I've had them for the last few years and I never came across any complaint or problem. I'm satisfied with them.

Our water heater leaking. After calling for service, they sent tech dealer to check and ran away very fast. Many days later, after I call many times, they gave us a terrible answer that we have to pay them a big money and we have to wait for about 30 days to get the replacement. Many items are not covered. We have no hot water to have shower. I called many time and got very bad attitude reply. I will never use this company.

The technician called as soon as possible to make arrangements to come out to the house. He arrived on time, explained any questions I had, and was very professional. He got the washer fixed as fast as he was able to.

My experience with American Home Shield has been okay. They're timely. I would recommend them.

I'm very impressed with the company and I'm glad I'm part of it. We had gone out of town, back to Michigan, for almost three weeks, and I came back and there was leaking. There was a hole in the tap and I guess it just got old. It's original stuff. The house is 15 years old. The AHS reps was very kind, very informative, and knew what he was doing. The contractor that was sent came in and diagnosed the problem, and had it fixed in very few minutes. The repair was excellent. I had to order a part from Delta because he couldn't fix the tap itself. So it should be here any day and he's going to come back and put it in for me.

My experience with American Home Shield has all been positive. Everything I've called them for, they've come and fixed. My most recent claim, I called for my garbage disposal. And the girl on the phone (a voice mail) said check the circuit breaker and the reset. I didn't know I had a reset. So I finished scheduling the procedure and I went back and looked and sure enough, there was a reset. I pushed the button and it started working. So I canceled it. But before that, it was the air conditioner. They come out and fixed it. The contractor was a personable young man. He was nice, clean and polite. Everything was great. I'm totally happy.

Very angry and upset with the type of customer service from American Home Shield. I was charged $100 dollars by an a/c company that worked in my a/c unit - service fee. Weeks later American Home Shield send me an invoice for $100 dollars stating that I had an outstanding balance. My wife got on the phone and paid the amount by credit card. When I got home, I my wife told me that she paid again. I contacted AHS and they came to the conclusion that we paid twice. I was told that I would get a check for the amount paid. I being waiting and waiting and so far no check. I called three times and every time I get a different story. Sir the check was mailed. Sir you did not paid twice etc. I guess I will never get my money back. Oh something else they put me on hold for long periods of time to see if I hang up. Good thing I have unlimited minutes haha. Anyway their customer service is so bad. I'm writing this review while on hold almost 25 minutes. It takes that long to read notes in the computer.

Our oven decided it didn't want to go past 100 degrees last week so I went online and submitted a claim to American Home Shield. The next day I got confirmation that someone was going to call me. It was an easy process. The contractor they sent was very good. He was very pleasant and he fixed it in a few minutes. It was all good.

We have had American Home Shield for 12 years now. In the beginning we used them for our front loader washer. The repairman they sent out was great. He fixed the problem which was minor. After a few more years, we needed to call American Home Shield because the garage door broke. They sent the repair guy out and we were told "Oh sorry AHS does not cover the springs" so we had to pay him over $200 for one new spring and our $55 service charge. We still at that time had decided we should hold onto AHS just in case something bigger goes out.

I had an excellent experience with AHS. They respond quickly and take care of the problem.

As a consumer, can we require AHS to make all records (AHS and the contractors they hired to do the work) available online so the consumer can log into their account and review the accuracy of the information entered by AHS and their hired contractors? Also, as a consumer do have the right to find out how much was paid to the contractors or what's AHS's fee schedule or any discounts AHS gets from their contractors? Also, can we ask what AHS's requirements for a contractor to become a member? i.e. certifications, years in business, BBB rating.....etc.?

Early in the spring when it was time to prepare my pool for the warm months and plenty of family usage I learned that my SPA was not working. I did my best to investigate, but ultimately I needed to call America home Shield and have them send out an expert to assist me. I recognized the company they selected as they had worked on my pool in the past and I was very pleased with the service. The technician diagnosed the problem and found that my Spa heater needed a new circuit card. He ordered the part and came out again after the part arrived and competed the install, activated the system to ensure everything worked. The technician was very professional and courteous and I was very thankful that AHS had selected this contractor.

When our washer crashed in our condo we had recently purchased, AHS send a person to investigate. Based the the age of the washer parts for repair the washer were not available so we were eligible for a new washer. Working the the appliance vendor and AHS we added a new dryer to the washing machine at a good price. The units were installed and work fine.

Our air conditioning wasn't working properly, it wouldn't come on, so I called American Home Shield and they were great, took my request, very pleasant. I got a call back from the contractor and set up an appointment within an hour after I talked to American Home Shield. They set up an appointment that was very convenient also. They even called before they came out and they were here at the appointed time. Technician was clean, pleasant, very nice.

Very professional, our problem was handled quickly and the contractor was extremely nice and helpful.

Customer service has always been very helpful. They are polite and efficient. The website is good but does not always offer me the choices I need. I once needed a follow-up for leaky toilet and the website does not have any option to indicate that it is a second call on the same issue.

Their service is terrible. Called 3 weeks ago to get service on my washer. The original repairman did not show up so they sent a different one who diagnosed the problem and said they would contact AHS to order parts. As of yesterday the parts were still not ordered. AHS blames the repairman and the repairman blames AHS. Kim from AHS promised to get back to me and advise where the parts were. I never heard back. Tried calling back today but gave up after being placed on hold for 20 minutes. Bottom line is my washer has still not been repaired.

My experience with American Home Shield has been good. My only comment would be that they work a little harder to narrow down their vendors that they choose in different areas. To give you an idea, when they choose a vendor to send out to my house, I immediately go to Angie's List to verify and look at that vendor and the quality that they've done in the past through reviews. If I see that they have terrible reviews and they have an F as a grading, then that's when I have to do my homework. I have to call them back and say, "Look, I think this is a bad choice and maybe you need to look a little harder at your vendor list to make sure that you have the right people that are serving your customers." That has only happened once or twice over the seven years or so we've had them.

My most recent experience with AHS was wonderful. Our disposal died on us. As usual, I contacted AHS. And, as usual their effort to connect us with the appropriate service person was expedient, courteous, and actually humorous. The AHS woman with whom I spoke had a great sense of humor!!! The serviceman contacted us the same day, came out the next day, and completed the job by replacing our disposal. In less than 24 hours, we were back in operation! Our experience with the serviceman was very helpful. He not only did a great a job, he offered us pointers on how to care for the disposal. Overall, our experience was exceptional both with AHS (which has always been the case over the 14 years we have contracted with them) AND with the serviceman they connected us to. Thank you AHS!

I called in a claim in late August. It is now 13 days for a simple washing machine repair. The call to them was on Labor Day weekend so it took them 4 days to get to me which was understandable. When they came they told me I would need a new transmission and timer. AHS decided to repair instead of replace. They were supposed to come back yesterday, called me at work and scheduled. Taking time out of my day I took off work to be home between 1-4 when they scheduled the appointment and no one showed up. They didn't even bother to call. When I called them they told me the parts were broken. I told the women I did not believe her and an hour the manager called with a completely different story (so they were lying).

American Home Shield saved me about $3000.00 when my AC needed to be replaced. I took about a week to get the parts but well worth the wait. They even called me to let me know what was not covered and the final bill was less than expected. The AC installer did a great job and left everything better than they found it.

The service was fast, friendly vendor, and above all else much less expensive than had I done it all on my own.

I just had a bad garbage disposal and the dishwasher was attached to it. My wife filed a claim with American Home Shield. She told me the process was fairly easy. Then, a guy from AHS came out here, took a look at it, and made sure that everything was draining properly. He was in and out pretty quickly. Everything went smoothly, and everything’s working great since the repair. I would recommend AHS to a friend. In fact, I already recommended them to my neighbors.

A/C stopped working. They sent Comfort First A/C contractors. It takes over 2 wks for American Home Shield to tell me they will not pay for inside unit, duct work, air handler, thermostat, return duct, grill and many other items which total over $4,000.00. Comfort First states everything needs to be replaced, because in North Carolina codes or law state, when you replace outside unit you have to replace inside, duct work, return ducts, air handler, disconnect, upside turn supply and grill. All of which should be covered. AHS tells me, none of these items are broken and I need to look at my contract. Only thing 3 yrs ago, over the phone, their promise to me was repair - if they could not they would replace. In the meantime the contractor says I can just deal with them and not American Home Shield at all. They also want to finance me for the entire unit over $6,000.00. They also state if I go through AHS the entire cost has to be paid before work is to start. AHS says if inside unit was not working they would replace it. If the contractor is stating both need replacement, what’s the problem? Why do I pay AHS for a hassle.

My request was handled promptly and courteously. The contractor was professional in every respect. After installing my new appliance, he cleaned-up, and instructed us on operating and maintain it for best use.

American Home Shield has been one of the best decisions I made as a home owner. I recently had an issue with my central air system and it was taken care of once I reported it. The contractor was helpful and friendly, the job was done quickly and I'm very satisfied with the result. I received a follow up to ensure that my issue was resolved. Good job American Home Shield!

The contractor who was servicing my A/C problem was prompt and came when he called..... However it took three days for him to make the appointment. Luckily I had air so it was not a problem, but could have been!

I called American Home Shield, told them what was going on and that I had a contractor I'd like to have do it, if possible, and they sent him out. I texted him a couple of times and he told me what he thought was going on. When he came out he confirmed that was what it was and got it taken care of. It was a matter of not having enough Freon. Now the air conditioner is working better, doesn’t run as long as it was. What I needed to get done got done and for the reason I paid for it, it worked like it was supposed to.

Try to cancel your policy! I have been on the phone with customer service and has been rerouted twice to a department that is handling cancellations. I have been holding for over 40 minutes and am still listening to the annoying music over and over. They sure are quick to sign you up but canceling is the problem. There is no information on how to cancel your policy, no access via website and no address to submit the request by e-mail or US mail. I find it unethical, if not illegal.

I have had my policy for 10 years and have used it many times. The contractors are always helpful and do their best. They go out of their way to make sure the job is done to my satisfaction. I just love the security of having a home warranty.

Quick and painless as usual, was able to setup an appt. to have my A/C serviced that same day and had an appt. within 3 days. The technician who arrived was pleasant and was able to address my A/C issue within a short period of time getting my cooling in the Florida summer back on track!

We've used AHS a number of times - and it's been well worth the money. I think the user experience with AHS depends on the contractor as much as AHS - luckily, in our city we have a number of reliable and honest contractors so consequently haven't had any bad experiences. AHS does try to go with the least expensive solution, but is open to recommendations from the contractor to go with better solutions that may save money later.

Customer Service has always been very helpful and timely. Even when AHS couldn't find a contractor to fix my issue, Customer Service followed up to make sure I had the issue fixed and worked with me to make sure I was reimbursed.

The contractor really knew my Maytag washer. He looked at the problem, told me it would be a simple fix and take about 10 minutes and that is exactly what happened! When he was done, instead of just leaving he gave the entire machine a quick check to make sure that everything was fine and no other problems were lurking in the background.

I have never met a nicer repair person. Seriously, he was not only courteous, and very punctual, but he was genuinely friendly. He had to order a part for our washing machine and it came in late on Friday. He came out on Saturday to install it. A day he doesn't usually work. He really went above and beyond for us!

The air conditioner was making funny sounds. I called somebody at American Home Shield. They came out and did something. And then three weeks or so later, it was the funny sound again. Well then it stopped working. Somebody else came out. Same company fixed it and that was it. It's been working fine ever since. I recommend having AHS.

We have been paying for AHS premium for years and we finally used it on our dishwasher (Top of the line KitchenAid - 7 years old) 3 months ago. The dishwasher door just gave out. When the service man was working on it, we observed that he was very sloppy! Then, we saw him using some kind of string (not kidding!) to secure the door. We questioned him, however, he made it sound like he knew what he was doing. Anyhow, when he left, we were just happy that the door was working!

I have been attempting to resolve an air conditioning problem since 9/2013. Several contractors have come out and guessed about resolutions. I have heard everything from a freon leak to loose wires to no explanation. After three calls this year, a supervisor was to come out as he stated they have many new inexperienced and/or lazy techs. No call today. No show. American home shield NOW says there was a faulty installation in 2013. Why was I not notified? They sure can mail out renewal notices! They've called me in the past with major issues and repairs. Why am I just now hearing this made up story? Why am I wasting service fees? Why did the contractor tell me it was a freon leak in May, only for it now to be a loose wire? Long story short, almost a year later... air STILL not properly fixed... yet they get their monthly premiums and service fees like clockwork. Changing companies on all my properties. Bad enough I had to wait an hour on hold last time I filed a complaint.

The contractor was on time. He completed the repair in a timely manner and the cleanliness of the work area was very good. Customer service was very professional.

We came home from vacation and found that our air conditioning was not working. I had it checked in the spring, which I do twice a year, and it was good. But when we came home it just wasn’t working. So we called. Fortunately the weather was cool for a couple of days so we weren’t dying. A technician was sent out. He was professional and good. He came in and checked out the system and explained that a wire had come loose on the unit in the attic and everything was fine. I've been very happy with American Home Shield. It's an expensive way to do it, but it's worth it every time that I have a problem.

My air conditioner went out on Sunday, so I placed a service call that same day with the IVR. A tech finally showed up on Tuesday and found a hole in a duct. Insulation had come loose and clogged the duct. However, AHS said this was not normal wear and tear, therefore we would have to pay $375 for repairs... I bought this house 4 months ago, what is the point of buying a home warranty if they can't cover something as small as patching a duct or replacing it? Also, HOW IS THIS NOT NORMAL WEAR AND TEAR??? The tech that came didn't understand why AHS wouldn't cover the costs either, as he has worked with the company in the past. NOT impressed, AHS.

The Ge rep that came was fast & friendly. Great work! The biggest issue I have is when submitting that the repair companies contact me and I provide my phone number as primary and yet they are given my spouses phone number to contact -which can cause delays in setting up appointments right away when needed.

Every time I try to use my extended warranty it is a battle. I had plumbing issue. The plumber comes out and tells us that we probably have a slab leak. You can hear water running somewhere. AHS doesn't communicate back to the plumber that he can run the test. We have to follow-up. Then AHS will not authorize an expedited work order so that I can get someone out quickly to see where the leak is under my house. I ask what constitutes an emergency to get someone out quickly for leaking water and two customer service reps tell me that they cannot give me that information. I then ask to speak to a supervisor and am told that there are not any on duty. Always a battle on every claim.

I can truly say that American Home Shield Stands up to their word. June 2014 I had a problem with my Air Conditioner. I called in a work order and they were right on it. Since I had to wait for the new Air conditioner to be ordered which took a few days Home Shield made sure that I would not be in Georgia's 110 degree heat so they brought me a window unit for the time being. Home Shield insurance is the best thing going. They have never let my family down. Thanks Home Shield for a job well done.

Great service and took care of the problem, no matter how many times they had to come out.

American Home Shield did a great job of contacting the necessary contractor in a timely manner.

Everything was fine with American Home Shield. The claim process was extremely easy. I called in and they got back to me within a reasonable time and told me who was gonna be coming out and what company it was, and even who their name was gonna be, and that they would handle whatever needed to be done. And if there was any questions or anything, they'd get back to me. So it all went very, very well. I was very pleased.

To be proactive in these times should be of the first order of the homeowners business, and AHS provides that opportunity. Be wise, and protect your home!

In January of 2014, I filed a claim for a plumbing problem. AHS quickly has someone come and perform the work. Per the terms of my contract, I paid the plumber $75.00. However, after the check cleared my account, AHS proceeded to bill me the fee again. After 6 months of trying to get them to remove the fee and stop the harassing letters and phone calls that I was past due and my account would be terminated, I finally filed a complaint with the BBB. Shortly thereafter I was told, via BBB, that I would not be charged the fee. However, 2 weeks later, I also was sent a notice of non-renewal. They are shady in their billing practices and then when you call them out on it, they cancel you. Per the terms of the contract, they aren't allowed to cancel me for filing a complaint. And they notified me 3 days after the cancellation was effective. They said after Aug 31, 2014 my policy was not renewed. The date of the letter was Sept 3, 2014. Not very timely and must be illegal in some manner.

They fixed it quickly. Because my husband had respiratory issues that was a godsend. We needed it done asap, and it was.

My air conditioning system went out and American Home Shield came out and fixed it. They did a good job but they had to come back out twice because they didn't tighten up something in the attic and it caused a leak in the ceiling. They did come back out and fixed the leak and sealed it, so it’s okay now.

I contacted AHS about a problem with my downstairs HVAC unit. It was determined to be an issue that necessitated the replacement of the compressor. The contractor arrived when he said and he brought the new compressor and installed it as promised. The AHS customer service agent contact me to inform me of the charges that would not be covered by my warranty, and I requested that the details concerning charges covered and not covered be sent to me in writing. That was never done! The charges that were not covered by AHS were to be paid directly to the contractor, and I was finally able to work out those details directly with the contractor. At the end of the process, everything was done satisfactorily. The contractor left the work site in good condition.

My experience with the plumber was a VERY friendly and informative one. After a really bad rainfall we discovered water dripping down our main drainpipe. I thought it was the pipe itself but was informed by the plumber it wasn't the pipe. He went outside and just by looking at the pipe could see the flashing was the problem. It was water seeping in down the pipe from the roof. He told me what I could do to correct this problem. I purchased some flashing tar and applied it VERY liberally around the pipe. We haven't had the problem reoccur since. It cost me the service fee for the plumber to come out but it also saved me a much larger amount if I DID NOT have this plan. My plan has paid for itself many times over and I am grateful I have it.

American Home Shield has always treated me with respect and done what they said they would do, no problems on time and the job done right the first time.