American Home Shield Reviews

I have had American Home Shield out twice and everything's gone okay each time I've had them out. The contractor sent out by AHS worked on my microwave and he had to get parts for it. The other call was for my dishwasher. Everything went well.

I've had Home Shield for over 15 years and they've done a good job. I had a dispute with them only once over a contractor that they sent to fix my washing machine. The guy was a crook. He wasn't able to fix the washing machine and just told me that it's the way it is. He went away with my $75. When I called Home Shield again with a problem with my dryer, they sent out a new contractor because I requested the first guy to be off my list. The second contractor was okay. He knew what he was doing and he got it fixed.

I have never had anything but pleasant and perfect experiences with American Home Shield. I also am a realtor and I promote American Home Shield and put their warranties on the homes that I list. And I request American Home Shield warranties on the homes that I sell to my clients.

It took a while to file a claim with American Home Shield when my water heater went leaking. I had to go some days without hot water. However, the people that provided the services were pretty good. Now, it's working fine.

We are now on the 7th day without hot water. Report a hot water tank problem and it took 2 days for the plumbing contractor to call and said they couldn't find the order from the warranty company. They came to the house on the 3rd day and said as we knew, we needed a hot water tank and it would cost over $400 to hook it up and that was not covered because the contract stated it was a modification. The modification was running a 5 inch pipe to connect.

First noticed a couple of months ago that the upper oven was not functioning properly. Once it was heating then it was shut off. Then I filed the claim and the GE repairman was here and he replaced a couple of heat sensors. But that didn't solve the problem so he came back and indicated that it was the electronic control panel which he then indicated that it was no longer replaceable. That was when the GE repairman obviously notified American Home Shield that it was not a replaceable item. So anyway, that was when American Home Shield contacted me and indicated that the appliance should be replaced. So we replaced the unit, and we took advantage of the upgrade program and replaced it with a new oven. I was very pleased and it was absolutely a wonderful experience.

I recently got screwed by American Home Shield (AHS), ** at First Time HVAC in OKC BS ** at All About Comfort HVAC in OKC. I have had a home warranty contract through AHS and my 24-yr old A/C died and needs replacement. I have invested over $12,000 over the years with AHS and only had minor repairs done and AHS reps have recharged and repaired this same unit without comment about exterior blemishes or the normal wear and tear. ** at First Time came and made no attempt at repair and just reported to AHS that there was damage and it was NOT NORMAL WEAR AND TEAR (AHS contract language) and they voided their contract obligations.

I had trouble with a specific contractor and told them I didn't want that person coming back and they have never sent him back again.

I would recommend your services to anyone. I also recommend your service to all my pool customers.

We just had our hot water heater go bad and scheduled to have a service man come. The heater needed to be replaced and since the plumber had called to set up a time to come... and he came when he said he would, he had brought a new heater with him if needed. In about an hour we were back in business. The A-1 Haney Plumbing owner and his helper were very thorough, quick and professional. The operator I dealt with at AHS was kind, helpful, and took care of everything quickly. Great Job!

I filed my most recent claim with American Home Shield because my lighting did not work. Submitting the claim with them went fine. I liked a lot the contractors sent by AHS. They were definitely professional and they did the work properly. Everything was good with them and I would refer them.

I have recommended AHS several times. Anytime I've had to deal with them, it's been perfect. I filed a claim recently because I was having a problem with my washing machine. The repair took longer than I expected -- it possibly took a little over a week -- because they had to get the part needed. But once they got the part, they came in and it took about 5 minutes to install it and it was done. It was great and my washing machine has been working perfectly.

I've had three claims, two on one residence and one in another residence. The first one with the residence was plumbing, the second one was my pool pump, and then the last one was heating. When the guy came, he was very professional and everything was excellent.

My refrigerator was broken so I filed a claim with American Home Shield. I did that one over the phone and they were fine and had somebody right out. The contractor that they sent out was great. The performance of my refrigerator since the repair has been great. I was totally satisfied with them.

It was some time in the fall of last year that I called AHS for my dryer. They were very responsive and did a good job. The dryer's fine since the repair.

I filed a claim for the furnace and someone was out here a day or two after. Everything went smoothly. They fixed whatever they needed to fix, but I still had to call in an electrician because the problem with the power surge was separate. I had to pay additional money to the electrician because American Home Shield won't pay for electrical work.

If I have a problem, I just call it in and they get a repairman out to visit. Excellent.

I've only had a couple of claims with AHS over the years and the most recent one was for my kitchen faucet that wasn't operating properly. They've been pretty good. The only thing with my recent claim is that they didn't have the faucet that I needed and it took several days to get it. It was a good experience overall so I would recommend them.

I go online and submit the claim, in which typically I get a call from whoever the company that's going to be coming out in less than 24 hours. It's very easy. My most recent one claim was with the garage door opener. They came out and got the job done in a very timely manner. They were really good and professional.

I've had a plumbing problem prior to Christmas. From submitting a claim to getting the problem fixed, everything went fine. American Home Shield provided good service.

First off it took three days for anyone to show up when my water heater went out. When the man got there before he would do anything he wanted money. He was very rude to my wife. He never even opened the access door to the water heater. Right away he tells my wife that it's going to be $1000 to replace the heater. They say it is not covered because we didn't serve us the hot water heater. We got a second opinion and the only thing wrong with it was the thermostat. So I want all my money back from American Home Shield for the last eight years.

The refrig I had was very unsatisfactory due to the many times the parts broke - each costing hundreds of dollars to repair. I finally decided to get a new refrigerator, only to discover that the opening and size was no longer being made. Thank heavens American Home Shield replaced the parts for free! I will be a customer for life.

When I bought the house it came with American Homeshield (AHS) for the 1st year. When it expired I continued with the plan for over a year now. Since then, I made two service calls. First was about air condition that didn't cool the third floor. The contractor came, spent about 5 minutes and said he couldn't do anything because the central air was not installed properly. $75 service call charge. I called a few times trying to inquire how and how much to fix the problem. No answer, no solution. I had to purchase four window units to replace central air.

Over 90% of our experience has been good. We like the fact that we can choose the company, Greenway Services, that we work with and they're very good. We've been able to build up a relationship over the years with the various techs that came out and that has always been very helpful. We don't shop around and just keep the same company. We wouldn't like it if we had to choose someone different every time. It's probably the best thing about it. We have recommended AHS to quite a few people.

Generally this service has been excellent and takes the stress out of finding a vendor when you have a need.

I have considered cancelling American Home Shield because so far the policy I have hasn't been all that helpful with the problems that I've had at the house. When I call for service, they're always very pleasant but apparently my policy doesn't cover the issue so it hasn't had a payout for me. But from a customer service standpoint, they're very good.

This company is a scam. They send their own people for check up who will find stuff that would be under the fine print guidelines and refuse the service. Somebody need to file the class action lawsuit against this company. I am having problem with my water heater leaking. Their plumber is blaming it on the rain and water leak from the roof. I had roofers inspected the roof, there is NO water leak from the roof and there is NO corrosion on top of the water heater. 95% corrosion is inside the tank due to old age (10 years). I've had 3 other plumbing companies looked at it, they all said it's due to old age NOT from rainwater. But this company AHS is stuck on their own plumber's statement and refusing to repair.

Called for a service repair for our cooktop because one of the burners was not working automatically, we were using matchbox. And then the technician came and he said he doesn't have a part and he said he will come again when he gets the part. So it was not fixed yet. In general, whenever we complain and AHS fix somebody to repair, then this repair company takes at least 3 to 4 days to come. And they come and see and they are not able to fix it because they say, "We don't have the parts." So they go back and come after another 5 or 6 days. It's so inconvenient.

I'm very happy with American Home Shield. I have filed claims for minor issues like when a washing machine quit working and we found out it was the plug that had caught on fire; the furnace; and when our refrigerator was frosting up. Their claims representatives are always excellent. I've always been taken care of in a timely manner and it's always been working fine right after the contractors fix it. My interactions with the contractors they sent out has been good. There's just been one problem I've had when they always want to send me a particular service rep for my furnace whenever I have a furnace problem and I have had a lot of bad dealings with this person. I let them know not to ever send me this particular service person, and they noted it. I have been very fortunate to be getting somebody else so I'm really glad that they listen to me and I didn't have to deal with this person.

I called in a service request to see why the kitchen faucet's hot water had very little pressure when the faucet's handle was turned all the way over the hot. The FIRST repair appointment was 2/20/15. Repairman was unable to fix the problem because the faucet's parts had seized up. I gave him all the information on our faucet: the manufacturer, make, model # and product catalog where he was able to get part #. I have a copy of the work order. The SECOND appt. was 2/27/15. Same repairman was unable to install new part, afraid he will break line underneath. I have a copy of that work order. The THIRD appt was 3/6/15. Different repairman this time. He brought same part back and tried to install again. Same outcome as before, the faucet was seized. He said we needed a new faucet, one handle with spray. I have a copy of the work order.

We have had some issues as far as Freon was concerned - the Freon was leaking. But that was the only thing. We haven't had any other problems with the air conditioning unit until it just started getting warm here in Houston and we tried to turn it on. It was blowing but it was not producing any cool air. It was blowing hot air. So that's when we called and made the claim with AHS. It was actually a very good experience we had when submitting a claim with AHS. The person I spoke with was really friendly and got the company out here as soon as possible. So I didn't have any problems or complaints with American Home Shield at all. We've just got it repaired on Thursday and it's been working just fine.

Our experiences with the techs being sent out by AHS have all been positive. We've had a few things repaired over the years and we continue to renew. They make it worth it and they've always been helpful if it's covered. After repair, nothing has broken again. Everything has been repaired and working properly.

Our experience from American Home Shield has been very good. They always respond promptly and I appreciate that. The only thing that I don't like is right now I've called a company out a couple of times with regards to my dishwasher, and it is down yet again. It happens right at the same time period so it has been months and now, I'm having the same problem, so I'm wondering whether they should've just recommended I should just get a new dishwasher or what as opposed to paying. That's why I haven't called back because do I bother to pay another $75.00 deductible or what do I do with this? But overall, they've been excellent. I like the expedited service with them, having somebody contact us right away.

The contractor was prompt and courteous. He got right to the job and finished in an orderly time. It was a breeze. Very good.

I have to have somebody come out for the same issue twice, but other than that, American Home Shield has been okay.

All I can say about American Home Shield is this is my best plan and I'm very happy with it. I've been with them for 10 years and it's been a very good experience.

Around about 2/15/15 the digital display began to malfunction on our drop-in-stove. The repair people sent out to look at the stove didn’t even examine the unit, but made the diagnosis of a failing digital display unit based solely on the description of the problem; this cost $75.00 for them to do nothing!!! We were later given the choice by American Home Shield of waiting 3 weeks for them to order the part or the cash price of the part so we out of our own pocket, could get a new stove.

The compressor died and they sent two gentlemen right away to look at the situation. They took the covers off, looked at the whole machine inside the house and in the garage, and made an analysis. The gentlemen that did the work were unbelievable and incredible. They never stopped the entire time and worked continually.

American Home Shield is really good because they seem to do everything I need. I usually file claims on the phone since I like to talk to people. Their representatives tell me the phone number and who is going to come, and the contractors are always here on time and do a good job.

This is a scam. Save your money and don't bother using them. Called them for my garage door and was told not covered. Called for dishwasher and was told not covered. Total SCAM......

We called AHS when there was a leak in the sink. The repair guy called me to set up the appointment, he came and fixed it. I had a positive experience with him, he was wonderful and we haven't had problems since. Now I'm still trying to decide to renew my contract but we like them and I would recommend them.

The technician arrived on time, deciphered the issue and went out of his way to get the part in quickly as he did not have it in the vehicle. Returned same day with correct part and installed it right away. Worked great and he then gave us great info on how to prevent the same issue and what type of dishwasher soap would be best to use and help keep the tub clean inside!

American Home Shield is very quick to respond to calls when we have things break in the house.

To be fair to American Home Shield we have in past years received satisfactory service on a number of issues. We have had our garage door repaired, our A/C fixed, and even had our dishwasher replaced without too many problems.

I'm perfectly happy with American Home Shield. They've done really well. We've called them twice, once to replace an attic fan and once about the heating and air conditioning. AHS is excellent and really fast in handling claims. They sent someone to look at the heating and air conditioning, and he came out and the problem was just a loose wire in the attic. It's been excellent since the repair. I will renew when my contract runs out.

I've had no problem with the service that AHS have provided us concerning our few problems. However, when I had a problem with my garage door opener, the contractors sent by American Home Shield attempted to replace the circuit board but wasn't able to. They have to come back several times before they finally got it right. I just went out and bought another one and replaced the whole unit. They were trying to fix something that wasn't fixable, which was a pain in the neck because it took more time than what it should have.

My recent claim with AHS was about our air conditioning unit not blowing. It was on but it wasn't doing anything. They had someone out here the next day. He was very knowledgeable, pleasant, got right to work, and we didn't have any problems at all. We like the contractor that came out very much and would like to use them again should something else come up. AHS gets the problems fixed.

I filed my last claim with American Home Shield because my garbage disposal was leaking from underneath. I had my son-in-law, who is my garbage disposal expert, look at it and he said, "It looks to me like it's in the motor." When the repairman came, that's exactly what he said and so he did replace it. He was wonderful. He did a good job, cleaned up everything. The repair was fine.

They say they did not have anybody available until Monday, but they would mark it urgent, and to call back in 4 hrs. For this same problem, I left BPG and a contract with AHS and have the same problem. This is my first time using you, but if this continue, I would not wait to cancel.

I had a problem with our refrigerator. It was leaking water so I called AHS and they came within several hours to remedy the problem. They were very prompt, very efficient and very courteous. I'm very satisfied with them. The contractor knew immediately what the problem was and had the replacement part on his truck and was able to replace the defective part immediately. AHS paid the repairperson directly. All I had to pay was the copay on the service call and that was the negotiated price ahead of time so I knew exactly what it was going to cost me. Since I've been a participant in their program, I have been entirely satisfied.

Submitting claims with American Home Shield's system is easy to do even though it's recorded now. Even the contractor they've sent was polite, quick and efficient. He got right to the job, fixed it and off he went. Excellent service and job well done.

Our dishwasher wasn't working very well. It took a little while for AHS to get it done and then the person had to come back again, but it got done eventually. The contractor sent by American Home Shield was very informed and very nice. He got everything done well. Since the repair, the dishwasher is better but it's not working fabulous. We want to get a new one but they weren't willing to trade it out. They would give you money for it but they were not going to replace it. So that was a disappointment.

For me, AHS is a very exemplary company and organization and I've referred a lot of friends and clients to them. The claims process was quite simple and was quite direct and very expedient. I haven't had any major issues or problems with the contractors they send. They show up at the time that they're supposed to show up. There's many occasions where they have had to repeat the process but they come back out very willingly. It has always been worth the money that I spend to have the service that I get out of the benefits they provide.

I had plumbing issues and filed claim with AHS. The people were out there the next day and did a good job. They had to replace the toilet and the repair guy answered all my questions. He's very polite, very respectful, and he knew what he was doing and he got it done. I haven't had to call him back since there are no problems after the repair. I'm always happy with AHS and there hasn't been an instance I'm not. It has worked good for me so far.

American Home Shield has been wonderful for the most part. They’re very efficient. When we call in and we need a repair, they usually get the people to call us back within 24 hours. The repair people have always been very reputable. So the one problem we did have, they ultimately dealt with and fixed. We have recommended them to people.

I needed a plumber because I had a broken valve that required me to turn off my water to the whole house and I could not get them to find me a plumber sooner than 24 hours. I have children and had to live in sub standard conditions for 24 hours. The plumber wanted to charge me 195.00 to come sooner than the 24 hours. When I contacted American Home to tell him of this bad business practice they would not get me a new plumber and told me it is within his guidelines and I was stuck having him fix my problem.

When I was having a problem with my oven, I filed a claim with American Home Shield. My interaction with the representative was very good. They were very timely and having me contacted by a service provider, and the service provider was very timely in contacting me, making an appointment and coming out. They were very courteous. Once they diagnosed the problem, they explained to me what it was and what needed to be done. And then they proceeded to do the repair and resolved the problem. The performance of my oven since the repair has been very good.

It was pretty smooth when I submit claims with AHS but I was disappointed with the plumber they sent for our water softener since he did not show up immediately. When he showed up he said he doesn't work on those things. So essentially, we had to jump through a bunch of hoops to get it replaced. A very poor representation of the company. He was saying that our water softener is about a $2000 to $3000 water softener, and then he said they're going to replace it with about a $307 water softener from the local hardware store. He recommended trying to get some cash, and then just building on to it to buy a better one on our own. We had a similar problem with the garbage disposal that AHS replaced for us. It was very low quality. We had to wait a long time. I could have actually did it myself cheaper.

Working with American Home Shield, working with their representative has always been positive. They have always been very helpful. But my experience with some of the contractors that has been sent to fix things has been less than a good experience. Once they send out certain plumbers and they have to go to my rental property to fix things, that's when I run into some issues with things not being fixed appropriately, having two or three service calls for the same item. But other than that I think that it was a good idea for me to sign up. My experience with AHS as a company overall has been a decent one.

I’m not a real big fan of American Home Shield. Our house came with a home warranty so we didn't pick them. We never received an actual contract from AHS either. Every time they come out, we had no say in what type of plan we have and who they picked. So there's a $100 fee no matter what every time that somebody comes out. For instance with our refrigerator, people have had to come out four times and we've owned the house for a year and a half. I called and I got someone who was pleasant on the phone. She was the most helpful person I've dealt with. She was very good and sweet and we spent 15 minutes on the phone and her going over everything. She told me that they won't give me a new fridge. I will get a prorated amount.

Our garage door didn't open and the electrical unit had popped off. When I called the contractor that AHS gave me, they asked me to send a picture which I did. When they saw it, they said the spring was broken and not covered. When I read our policy, it just says electrical is covered, not the springs. The contractor that came to do the work was marvelous and efficient. They came exactly when they said they would, did it very fast and the unit is working perfectly after. The people that AHS send are very good but I am dissatisfied that the issue was not covered.

I don't have any problems with AHS. They're very effective and they do their job very well. They're usually prompt and they send somebody over that knows what they're doing.

My huge clothes dryer unit (less than 2 year old) stopped working so opened a case with American Home Shield (AHS) on 2/22/15. After technician assigned from AGO appliance by AHS visited my home I was told a wiring harness need to be replaced and it takes 5 business days to order it. After the part came back AGO found part was defective and didn't bother to call me. I called to find out and was told they re-ordered same part and gave me 2 to 3 business days estimate. Few days later I was told part is back-ordered. So I can't get my unit fixed at least 4 weeks from my originally reporting the problem to AHS. Don't know how long I have to keep loads of laundry outside and keep paying. I asked AHS to assign some other company such as Sears to fix such problem quickly but the request was denied. I wish miracle can happen here as my dryer is still not working!!

AHS just came out to check the air conditioning and heating. It's a yearly thing. The guy they sent was a nice guy and did his job the way he was supposed to do. It was a good experience.

I generally submit claims over the phone and the claims representative I spoke with was very efficient and polite so it went very smoothly. The contractors sent by American Home Shield have been good. They've solved the problem and come out in a timely manner. There was not a problem with them accepting whatever Home Shield paid. I pay my deductible and that was real easy.

We had a sudden loss of heat on the coldest day of the winter so I submitted the claim with AHS through the website as I always do and somebody was out here that afternoon. I've had this contractor before and I'm very pleased with him. He came after hours. He had been working all day and showed up at 8:15 and worked until almost 10:45 at night, getting everything going again. I'm very appreciative of the guy as he's really good and works very hard.

The date today is 3/20/15. My first call to AHS was on 3/4 for washing Machine repair. I have called AHS on numerous occasions, with no result. The washer still does not work. STAY AWAY. FAR, FAR AWAY.

We used them for a plumbing issue once and it worked out fine. They were good.

I called AHS for our rental property. Somebody there was a cancer patient and she was just getting out of the hospital and she needed the water. I just don't think the repairman they sent was professional. They tell me that he'll call me 30 minutes before they're in the area. So if I live in another city and he's already in the city, he's only going to give me 30 minutes to get there. I didn't think that was right. The repairman just came in, didn't say anything, and just did what he had to. He gave me the paperwork and then in a second he was gone. He assisted me but for some reason he turned me off. It's just like they're wishy-washy. I didn't like that so I called AHS back if they had anybody else and they always told me it was going to be 3 to 4 days. I wasn't pleased with their service at all.

Every time I had an issue, I don't hesitate to communicate with them. They are quick to respond whether it's an appliance or a plumbing or air conditioning issue. I get contacted by someone right away and get service right away, so it's been a very positive experience overall. The technicians in almost all situations have been very professional and done a great job.

I had a recent claim with AHS with regard to our garage door not going all the way down. Their representatives were very knowledgeable, they asked questions and made sure they understand most of them before they do the work. The garage door has been working in excellent condition since the repair. Exceptional work, as always!

When a termite inspector came, they told me I had water dripping under our house. This led us to filing a claim with AHS. Their repair guy was all good. He found out that it wasn't a pipe under the house that's leaking but a piece of water heater instead. He took care of it as well as the one in the bathroom. He did most most of the repair work but then he had to come back and redo it once it leaked again after he left. I haven't had any problem with American Home Shield. I’ve had a good experience with them. In fact, I've recommended them already to this couple I talked to. I'm also wondering if I can also get AHS for my home in St. Louis as I'm now living in Memphis.

I had a heat pump problem and called AHS for a service request. They sent out a contractor. After they came out twice and didn't fix it, and they changed the thermostat twice - they gave me a cheaper thermostat - I requested a different contractor be sent out but they insisted in sending out the same contractor but with the manager. The manager came out and took a circuit breaker off of my heat pump downstairs where the unit is and spliced the wires together to bypass the circuit breaker.

I am a property manager who manages over 200 properties and puts in work orders on a regular basis with many different vendors and companies. This warranty company is the worst to deal with and has left my tenants hanging for 1 to 3 weeks without A/C, Hot water, Heat, and now Plumbing. Calling in a work order is like pulling teeth trying to get 1 of their representatives to listen to you or answer a question and then they refuse to let you talk to a supervisor. Their vendors (most of the time) require extra payments above the service call fee to make repairs. 3 years ago I would have recommended your service because you were the best. Now I always recommend anyone else to anyone who asks and when the contract comes up I try to get my clients to switch.

I have no problems with American Home Shield. Their pricing is very reasonable and the contractor was very courteous.

Excellent. All of their technicians were very professional and above and beyond, except for one guy.

I put in a service request for my Microwave Oven and within 24 hours the contractor contacted to make an appointment. The contractor came out and found out what the issue was and ordered the parts to replace them. He replaced the whole electronics board and door latches, probably $200 worth of parts and labor, and all I had to pay was the service fee. American Home Shield and their contractors were friendly and helpful.

I've purchased a home recently and as per my Realtor advice, I got AHS insurance. I moved to my property on Feb mid (till that time I was staying in a rented apartment) and I took warranty on Feb 15, 2015 and the policy got effective from March first week. Last Thursday I found a leak from the water heater and contacted AHS. The service representative came promptly and I appreciate it. After an hour the claim department called me and said they denied the claim. The reasons are: less history with AHS and pre-existing condition. I told the representative that I bought the property on January 2015. Before that I was staying in a rented apartment and I have the inspection and bank appraisal report. After hearing this they changed the status of the claim to "Research."

I only have one bad experience with American Home Shield and that was with my refrigerator and it is still not right. I'm really angry about my refrigerator and they were saying that the cooling coil was gone in it and they called Sears to come fix it first. They had to order a part and then it was a big mix-up of who was supposed to fix it and they put the cooling coil in there but the refrigerator and freezer still doesn't cool like they were supposed to do. So my husband turned everything way up and then our vegetables in the vegetable bin froze. You have to be careful about making sure stuff doesn't get close to the wall of the freezer because it freezes up. I'd say they should replace the refrigerator but they replaced the cooling coil and it took them forever to do it. I had to eat out for two and a half weeks to get my refrigerator fixed.

I had a leak appear on my ceiling. I contacted AHS thinking it was the water heater in the attic. The contractor showed up, looked at the tankless water heater, and determined that it wasn't the water heater and then promptly left. I was fortunate to have another plumber take a look and correct the problem (not associated to AHS). Unfortunately, I received a bill for $75 from the first plumber for his "analysis" of the problem. I called AHS to address the problem. Their policy: pay the bill, the plumber showed up despite the fact he did nothing to correct the problem. Needless to say, we will agree to disagree. I am no longer an AHS customer. Buyer beware!

I’ve done claims submission both ways via phone and online, and didn't have any problems. I've had AHS for fifteen years. Their representatives have been fine. As for the contractors sent, I've used plumbers, and heating and air. I had one instance where the heat kept going out and they kept sending Myers Electric out. Myers kept telling me it was dirty. I said it's broke and I was paying to have them come out. It went out on a weekend and they didn't consider it an emergency because I have an upstairs unit. So I called another company outside the warranty. They came out and it was broke like I thought it was. They replaced the part for $175 and I've never had a problem since. But one thing in fifteen years is not bad at all.

American Home Shield always takes care of whatever the problem is. I think the last time we had a problem, the furnace wasn't working and they came out that day which is really good because it's cold back here. Luckily, it wasn't anything major. But when you don't anything about electronics or plumbing or anything like that, it's important to have someone who does. Overall, my experience with AHS has been very good. I've actually recommended them several times. In fact, my sister now has the AHS coverage because of my experience with them.

I filled out an online request for a leak. The online request didn't allow me to expound on my request. Immediately, I received confirmation that my request was assigned to a plumbing company. Most of my experiences with AHS over the past 8 years have been pleasant. However, the plumbing company came out as scheduled, collected their fee upfront, only to come back to my door to tell me that my request was denied by AHS. There should have been more prompts to allow me to describe my issue and/or AHS should have followed up BEFORE assigning someone to come out. I still have to get a plumber to come out. Their process needs to be enhanced for online users with busy schedules. I called to file a complaint and requested a refund of my service fee. I sure hope that is granted as I would like to continue with AHS.

My over the range microwave stop working and started smoking. Called American Home Shield. Service person came and cut on microwave. The microwave burst in flames. The service company said we was cause of microwave not working. I requested a different company. The other company called 3 weeks later to set up appointment. I got fed up and said to cancel warranty. Was transferred to retention. Was told they will reimburse me up to $350.00 for new microwave. I only had to e-mail receipt. I did that and no one contacted me. Then I get a bill for 2 months of service. I called and ask about my reimbursement. Was told I can only get it if I keep the warranty. I fed up - been with this company over 10 yrs.

American home shield has replaced my dryer. It was ordered on Friday 3/20 and being delivered today 3/25! I am so happy to have this resolved. They matched my old dryer feature for feature. They give you a suggested item and the option to choose something else. Also included delivery, set up and removal of old machine.

We always get a very quick response from AHS when we file claims. We've been using them for 8 or 9 years so we're content with them and 99% of their contractors have all been great. We have one bad experience about 6 years ago. But all in all we're pleased with AHS and it seems to be a good value for what you pay for. They're quick and expedient.

I was just told that in order to renew and have the SAME coverage we have had since 2005, we would have to pay a $535.00 INCREASED premium. I was so mad, I forgot to ask how much they were going to increase the per service fee. That is a 64% increase. Are they crazy or just don't want my business anymore? NOT HAPPY and am now forced to shop for another warranty company.

I had a problem with my heater and called AHS; the contractor was prompt and showed up when he said he would. He was efficient in his task and I needed a part. He returned as soon as the part came in and repaired the heater.

I filed a claim with American Home Shield about my water heater. The contractor was professional, knew what to do, and corrected the situation. However, with my previous claim on my dishwasher, the contractor did not come. We requested someone else to come because we had been without the dishwasher for several days. And finally, another contractor was dispatched and it was corrected. Overall, my experience has been satisfactory.

The contractor was cordial, and informative.

We've had ac problems for the past year. Each time the tech comes out, he adds refrigerant (that we have to pay for). We finally called for a second opinion and it took them a week to respond. Now we are in our 2nd week without air with 85-90 degree weather in Florida and are in limbo waiting for their decision. We are in "queue". What does that even mean in regards to time????

My most recent experience was 2 years ago. My Heat pump stopped working and I had no Air in the Summer in Phoenix. They sent someone right away, got it fixed and in no time I was comfortable again. Haven't used them very often, but when I have they respond quickly and responsively.

The exterior unit went bad. AHS on several occasions ordered incorrect parts. Multiple times we arranged to have the work done only to have to reschedule. Complete embarrassment. If the unit is ever fixed I will update this post, in the meantime don't ask me for a recommendation. Hard to believe in today's day and age not having HVAC for this length of time would be acceptable to anyone.

After 6 weeks - our washing machine is still not fixed. Cannot get anyone from AHS to call me on my cell instead of my home since I am at work. We get nothing but excuse after excuse. NO ONE there seems to care at all. They do not care that I have to spend $50 to get my laundry done every week - the company they had come in to fix my washer had 3 different guys come 3 different time with 3 different diagnosis - what a joke!!! The same company that took 4 week just to replace a hose in my dishwasher. STAY AWAY from AHS. They were great the 1st 5 years but after that forget it!!!

I haven't had to use American Home Shield that much but the experience has been good when I have. I've only had them out my house twice and the last time was I had a leak in my bathroom. It doesn't take very long at all when I call them to get somebody out. The guy did a good job fixing it. They sent good people out who knew what they were doing and so it was taken care of on the first visit.

We have a condo that the HVAC unit went out in the hottest month of Summer. It was a Friday and I called AHS w/ their outgoing message stating go Online to submit Service Requests due to High Volume of calls. I did so and stated it was over 100 degrees in the condo & an EMERGENCY SERVICE CALL. They did NOT RESPOND FOR 5 DAYS! The AC Repair Vendor called to SCHEDULE AN APPOINTMENT FOR 4 MORE DAYS WITHOUT COOL AIR! We have NEVER HAD A REPAIR NEED IN OVER 2 YEARS PAYING FOR THE WARRANTY. We called & found a AHS VENDOR to come HELP US because we couldn't afford to continue staying in a Hotel because it was too Hot in our condo. This Vendor ASSURED US AHS WOULD PAY FOR WORK & our HVAC had to be replaced.

It's been a pretty good experience with American Home Shield so far. Recently, my washer started leaking, so I filed a claim. The process was very simple and easy. I just go online and put in my info. The contractor they sent out was very friendly and professional and did a great job. American Home Shield is overall a great and invaluable service.

What more is there to say... quick and easy.

Trying to get the heat & AC fixed since February 24, 2015. I called AHS to request service, 3 days later AC co. came and replaced the thermostat - issue was not fixed. Called to scheduled another appt. which took several more days. While waiting the 2nd time something burned out and it went down completely. AC Co. says it is an electrical issue. I immediately called to schedule an electrician, 4 days later was the earliest they could come. Now I am on my 3rd day off work to and the electrician didn't even show up or call. I waited until 9:00 pm because they assured me at 4:45 he would be here even though my appt. window was from 8:00 am-12:00 pm. So, now 16 days later, no closer to resolution with a very ill 2 year old in the house.

When I came home my garage door wasn't working--I figured that a spring broke. I called AHS to see if it was covered and the claims rep was very helpful and professional. They looked up my account for me and said it was covered. Within a day I had a person out here. The technician was really nice, courteous and friendly. Instead of me waiting here at the house, I had him call me when he was on his way so I could meet him here and that worked out really well because I got here and he was here shortly after so I didn’t have to wait at all. I paid my deductible and he fixed it.

American Home Shield is trustworthy and prompt. I can depend on them to secure a technician to work on any covered problem that I may have. If the repair is not done to my satisfaction they will request that the company send a technician back out again until the problem is solved. This is definitely worth the money that I am paying to have this service. Since being a customer I have had two items replaced in my home that could not be repaired. This was a great savings for me.

Our dishwasher was repaired and AHS credited the service fee because we had to wait so long for the repair.

On March 2, my furnace would not stay on, I had to constantly hit the reset button. I made a call to AHS. The technician came and said that I had "cracked furnace." Furnace was ordered and installed on 3/11/15 around noon. On 3/12, my son & I came home after work/childcare and noticed a strong gas odor in the house.

I had an unexpected issue with our heating, and it was dealt with in a timely fashion by AHS. I submitted my claim online and it was pretty painless, just a few clicks and submit. Then I got an email and whoever was assigned the work order called me back to schedule the appointment, it was a pretty smooth operation. The contractors were courteous and began on the schedule as soon as possible. They understood we have some severe weather and they acted as much as they could to fix the problem. Once they assessed the problem, they had a plan and executed it one time and no problems afterwards - they fixed it right, the first time.

When I came home one particular day, I go to the Somerset to turn the heat on because it was the coldest day in Alabama. I go into the bedroom and I started smelling something like it comes from a lawn furnace, like rubber burning so I couldn't figure out. I thought I had done something and the house was on fire. I started running around looking and couldn't find anything, and then I realized it was coming from the attic where the heating unit is at. So I went back down. I got on the stairs and then I turned the system off and I was afraid to turn it back on.

Everybody from American Home Shield all the way down to the repair guy that came was outstanding. I had a claim with the heater part of the air conditioner, which continued to blow out cold air. The repair guy ordered a part and it was here in 48 hours. He spent quite a bit of time and couldn't fix what was wrong with the heater. However, he was able to get it partially working until the parts came in, and that made a whole lot of difference with cold temperatures at night. He made sure everything worked real well.

I have always had great, prompt service with AHS.

I put a request for service with this company and have had nothing but problems. Wait times are over 45 min to speak to someone! When you do get someone it's like talking to a robot. The customer service center is not for the customer at all. The company they sent to my home is late, rude, unprepared and full of excuses. You can't even get them to answer the phone. Over a month to not fix a washing machine! I will be getting out of this company ASAP! They make you put a star but would rate this company as how many negative stars. -5 stars poor!

Both AHS and ARS Plumbing are in collusion to commit fraud by charging excessive amounts for items that are not broken. AHS sent ARS Plumbing (Houston) to fix a hot water heater that was not working properly; I own two hot water heaters, one was 3+ years old while the other 20+ years. The one that was 3+ years old had a problem with kill switch and thermocouple, while the older was totally fine and only flaw was its age. ARS saw big dollar signs and tried to address the older water heater by replacing it when that was not required. They ignored the problem with the water heater that was giving me issues.

There were no problems with AHS when I submitted a claim about my heating not working. I got in touch with them. Then the technician came, checked it out and had it fixed in about 10 minutes. He told me what he did and left. He knew what he was doing. Very professional.

In November our dryer went out. After 3 or 4 attempts to fix it, the contractor finally got it running. This over a period of several weeks. Then in early March, the dryer began overheating again. American Home Shield sent a different contractor this time who found that the original contractor had installed the wrong thermostat. American home Shield made us pay again even though the issue was caused by their contractor. The AHS rep on the phone refused to even listen, just saying over and over again "Read your contract." This rep was quite rude and condescending. My wife asked to escalate our concern to a supervisor, but he refused, just once again saying "Read your contract." I can understand that, but when the problem is CAUSED by the contractor AHS sent, it's just wrong. Went from being a happy AHS customer to extremely dissatisfied all due to this one guy.

AHS has failed us again. It is over 85 degrees outside and our air conditioner has stopped working-- AGAIN. Their solution is to refer us to United Air Temp, who cannot get out to our home for 5 days, and even then, cannot give us a range of time when they can arrive. For 5 years, AHS has been sending a/c companies to our home who charge us a small fortune to put coolant into our a/c system. They are not "shielding" our home from problems because they refuse to acknowledge that our a/c needs to be replaced. They send us to a vendor who cannot provide service in a timely fashion.

I submitted a claim to AHS because I've been having recurring problems with my furnace for some reason. Submitting it was very fast and I had no problems at all. The very friendly contractor just walked in, took the furnace apart, got to the job, went outside, cleaned what he needed to do, and put it back together - in and out in about 20-30 minutes. We were having cable installed that day and we had workmen all over the place, and he just made it work. It was very good.

My heating unit upstairs was not working, and it was getting cold already in my house. That's why I decided to call American Home Shield to find out what the problem was. The contractor who came by was polite and knew what he had to do. He also took the extra mile into looking at other things I did not ask them to look at. He told me I needed a thermocouple but had to come back the next day as he didn't have that part with him - I was disappointed a bit on that part. Then the gas valve had to be replaced too, yet again he didn't have the spare part either. Nevertheless, the outcome was positive. Despite my issues with the contractor, I'd still recommend AHS.

It was a fantastic experience with AHS. The plumber was really good and I was really impressed. He came in and did what he needed to do. He did it really quickly and he was out. The air man was very personable. I am recommending them to anybody that listens to me.

I have used American Home Shield at least a couple of times. From the moment I called American Home Shield until the time my problem was solved, it was never more than a day or two. Also, my contacts at American Home Shield were the same at the service reps they sent out: friendly, knowledgeable, courteous and informative.... sometimes even finding other issues before they became a problem. I would highly recommend American Home Shield, and I will remain a customer.

We had a problem with our clothes washer. AHS sent a repairman out in 2 days. The problem was rectified, and we were very pleased with his service.

Not only are they the least helpful group of people, there is no sense of urgency or escalation process to resolve challenges. Our hot water heater broke, they selected the contractor/plumber. You then have to wait for almost a week for deliver then once delivered the contractor they select will schedule you. They never tell you when or how long it takes for things to occur, they offer you to go to outside contractors then they re-route you back to the original contractor who makes you wait... No hot water for a week and still unresolved. Worst customer service and complete lack of accountability and desire to actually help you.

The hot water heater was not working. It was a wire hooked to the thermostat that had a burnt out so we submitted a claim. I did everything online so it was fairly simple and easy. Their people are very professional. AHS sent me an email referenced to their contractor that will be coming by and then the next day, I got a call from the contractor which showed up that day to fix the problem. But they didn't have the right thermostat to match the water heater we had so he came back the next day and repaired it. For that one day when he had to come back to change the thermostat we didn't have any hot water for roughly 12 hours until he returned. But since the repair it has been working fine and I haven't had any issues with it.

I listed my house for sale and the listing agent asked if I would like to cover my home during the sales process through American Home Shield. She said we didn't have to pay for the coverage until the house closed, so we signed up. During the course of the listing we used the AHS service twice. The repair service on our oven was excellent. The repair service on our pool pump was adequate. (Due to the pool service provider). When we sold our house, our realtor tried to continue the service for the new buyers, with costs to be paid at closing. Much to our surprise, AHS had canceled our service without notifying us. They never contacted us in any way. We had no idea service had been canceled AND they would not let us continue the service. The home buyers were allowed to take the policy out in their names and we paid for it but we were not allowed to do so. I still do not know why AHS canceled.

Call and had a repair person here that same day.

The problem first started the day before we called AHS. We just purchased the home so we had not had any previous issues. It was fairly simple when we filed a claim. We called, told them that we had an issue, and they sent someone out within a day or two. The contractors that they sent out were great, courteous, on time and had no issues. Everything's working fine after the repair. Overall AHS gives us hassle-free and positive experience.

Our problem was with our master bath. The drains upstairs had always gurgled but it changed to a different sound so we called American Home Shield. I tried submitting the claim a couple of times by phone but was forever on hold. When I did it online, however, it didn't take a minute and they got right back to me. So, that's definitely the way to go. The contractor was clean, neat, professional and helpful. He also answered the questions of my husband. The work was done quickly and efficiently, and it is looking excellent now. We will definitely renew at the end of the year. We bought an older house so there will be times that we'll be needing AHS again.

We have AHS for about 10 years as it came with the house when we bought it. The contractors they send out were professional and everything works after the repair so I feel good and I am pleased with AHS.

I'm a realtor and I recommend AHS to my clients all the time. Most recently we submitted a claim and had our ducts looked at and when we went to get those taken care of, they had to pull the evaporator coil and that's when they found out that the pin in evaporator coil was rusted out. The A coil came out and had been taken out of the furnace and the A coil is a part of the air conditioning. It's been removed and it's not necessary to run the heater. We need to get it repaired before we turn the air conditioner on because I have no air conditioner right now, but I don't need it. They came out and we decided to go ahead and put a whole new furnace. It went pretty good from start to finish.

We called AHS to repair the same dishwasher several times and paid several trip charges. The washer may work for short while then broken again. I called last week to start another round repair process (paid another $75), the service guy came twice in one week and still can not fix the problem. I called the customer service. They told me they can not replace it until the service man say it is not repairable. We could not use our dishwasher for several months and I still do not know when they can fix it. Will never do business with this company.

Two weeks ago, we had water dripping down from the ceiling. I left a message by the phone in making the claim and it all went very easy. AHS contractors from Resurrection Plumbing have been fantastic. They were polite, professional and responsive. It took them a few visits to get the problem finally diagnosed. But I have been very pleased with them every step of the process and the leak is all fixed.

AHS has been really good about getting someone out there, very prompt, and overall, it's pretty good. I called AHS at 2:00 in the morning because our heat was broken and it was freezing in our house and I was in a panic mode. The next day, the people called and we set it up and they came that night and fixed it. The contractor was really nice. Within five minutes, he had figured out what had happened and he said, "I'll run to my shop, get the part, and be right back." He had it fixed probably within 20 minutes. It was great!

I have been a customer of American Home Shield for 8 yrs. and have used them maybe once or twice for minor repairs. Well this year my refrigerator failed so I reached out to the company for repair. The company has set up 5 service calls so far and still over a month later I have no refrigerator and I have not received not one call back from a manger for help. I have left over 10 messages for a manager to call me back. You will only get customer service reps on the phone who are scripted to say that they will leave a message for a manager to call you back.

Great service. Worth getting, especially with an older home.

The water heater stopped heating, and it had stopped heating for a couple of weeks before I had enough money to pay for the service call. It was leaking on the floor and we weren't getting hot water. When I submitted the claim for it, it wasn't as great as usual. Usually it's very seamless but I was on hold for 15 minutes before I got to talk to someone. I had two questions and by the time I had the second question ready to ask, she hung up so I had to wait on hold for another 17 minutes to ask the second question.

The heat wasn't working so I called up their agent. He put the process in, got everything processed within the hour, and within an hour or two, the service provider called to schedule the appointment. Their contractor was excellent, on the ball. The person that came out was able to diagnose it quickly, ordered the part the same day. He came back the following day in the afternoon, replaced the part, and everything worked fine. He knew what he was doing and that's very nice as a consumer to know that whoever comes out, they know exactly what to look for to take care of the problem and gets it fixed the first time. Plus the entire claim was painless and very pleasant.

I've been trying to get my water heater replaced since March 6th, 2015 when my water heater broke down. AHS supplied me with 2 contractors, one that never answered their phone all afternoon & the second came out on Sat. This contractor assessed that I did need a new water heater but refused to service it or call it in for authorization. I finally got authorization this morning to get it replaced and the contractor is charging me $1,049 for "modifications" and AHS won't pay for these as these are required according to this contractor to install my water heater. The contractor refused to give me a list of what these modifications were. AHS finally gave them to me over the phone & changed one of the items but kept the original price.

Took a while to submit a claim as we got recordings, I guess they were busy answering high volume calls, but you can do it online so we ended it up doing it online, automated type thing. The contractor took a couple of days to get in touch with us but the problem wasn’t life-threatening, not a heater or air conditioner, just a small item. He was polite and knowledgeable and he explained things to us so everything went well.

I woke up one day at 3:00 in the morning and the house was cool. I went down and the furnace wasn't running - the temperature was below zero outside and I needed my furnace running. So I called AHS and filed a claim without any difficulty. I simply called the service department and they told me who the vendor would be, when they would be calling me, and gave me their number should they not call in a timely fashion. That went well. It took a couple of days but other than that, I have no complaints. The technician who they sent initially couldn't resolve the problem but he was a very professional young gentleman, seemed to be very knowledgeable, and we got along quite well.

Offered policy upgrade online. I upgraded. Received email confirming start date 12/29/14. 3/9/15 I called. Policy not upgraded. Very rudely told upgrades can't be online and I will have to call exactly on renewal date to upgrade.

AHS has always been kind, courtesy, and always understanding and knowledgeable every time I have had any dealings with them. Things have always been completed in a timely manner and in a time frame that has been acceptable. Contractors have all been nice and presented themselves as well as their company in a very positive manner. They all have been helpful and very informative.

I recently had a problem with my thermostat. Now normally I could wait a few days for a repairman to repair it, but this time it was quite different. We had just returned from an overseas vacation and I was a bit under the weather with a cold and wanted nothing more than just to be in a nice and warm bed. But due to the lateness of the hour that we returned I simply went to sleep, being so weary and ill. I woke up late again the next day but decided to go online and request service via the AHS website. The next day I received a call from the contractor at around 7:30 am and he had it repaired by 8:30 am the same day. That was the best service call ever. I am glad that we chose AHS.

Called AHS to schedule a plumber for kitchen sink. AHS hired a plumber who came out once and claimed they could not fix the problem. I subsequently hired my own plumber who fixed the issue and submitted an invoice. AHS denied my claim and charged me $75 for their plumber who could not fix the issue. I subsequently cancelled my contract and they refused to reimburse me for remaining contract term claiming that they were forced to pay for plumber they hired (who once again did not fix the problem).

All my needs were addressed and taken care of in a short time. Great service from AHS and the repairman.

We had a fire in the garage back in 2007 but since then it had been fixed. We hadn't had any issues with that particular outlet, and it wasn't related to that outlet that caused the fire. My husband got up one morning and went out in the garage, he plugged the heater in to warm it up out there, and the outlet tried to catch on fire so he immediately unplugged everything, and it blew the breaker, so the breaker was off.

Our heater was running and just not heating the house up so I went online to submit a claim to AHS. It was very quick and easy. The contractors were great, very prompt, very nice, and did a good job. The heater works great now.

My heater/furnace would light but once it lit and the blower came on, it would cut off. I thought it was a sensor issue. I phoned American Home Shield and they said it would be 24 hours before they could get anybody out. Luckily, it only got down to 67 degrees in the house that night. The gentleman called up before he came the next day. After the fix and it has worked fine ever since. The gentleman also left me a receipt, and he wrote on the receipt what was wrong with it. Everything was great.

We lost water in our house and AHS had to come and replace a valve. I called over the phone and told them what was wrong. They sent me an email with the contact of the company that was going to come and do the service. They were here within 24 hours.

I've recommended AHS to other people. Recently I called them for my downstairs heating unit that worn out. They showed up when they told me they were going to show up, called before they got there to make sure I was home, and identified the problem fairly quickly. After that, they had the part reinstalled within a couple hours. The whole thing was taken and done in a timely manner. I think American Home Shield did a good job and the unit is working well after the repair. The guys AHS sent were great. That's why I keep them on retainer.

There was a time years ago when I was a realtor (before I had to retire), in all of the homes that I listed, I suggested American Home Shield to home-buyers because I know their reputation. American Home Shield has always responded to us in a positive manner. We never had to call them back a second time. We never had to wait more than a day or two to have somebody respond to us. The young man sent by AHS was very professional. I felt that he went over and above what he needed to do because I'm on a cane and very disabled. This is the second time that he's been out to my house, and I’ve never had a problem with him. We lived in Tennessee and we had them with that home. We've lived here since 1999. When we came back, right away we contacted AHS. We have and we will continue to recommend them!

I haven’t really used AHS that much but when I’ve used it, it’s been adequate until now. They couldn't fix my refrigerator. They don’t cover this make of refrigerator.

Whoever we've ever had come in from AHS were very courteous, very polite. They clean up after themselves and the work is usually done correctly so we don't have to worry about calling them back. Our last claim with American Home Shield was when we thought we had some problem with the furnace and heat, but the technician checked something and everything was okay.

The experience with the folks that I deal with has always been pretty good. But I’m frustrated with the claims process because it seems to take forever to get something done and nobody’s willing to completely fix the problem. I've had problems with my heat and air unit for the last three winters. The unit is probably 22, maybe 23 years old, supposedly covered under the warranty but certainly just keeps getting band-aids put on top of it.