American Home Shield Reviews

My shower started leaking so I contacted American Home Shield which my realtor and the seller hit me up with and didn't bother to tell me till after I signed the papers. I was told that if anything broke it would be covered. I was never told that there were exclusions. The first plumber they sent out here was an idiot. He kept telling me that the leak was from the door while he was pointing the shower head towards the door. Of course the water is going to come out if you're pointing the shower head at the door. It didn't take a rocket scientist to figure that one out. I kept telling him that but he just kept ignoring me. Now it's the door and it's not covered. My son-in-law came out here and told me it was the drain.

We moved into our new home 2-1/2 weeks ago and discovered that the central air conditioner didn't work the first day we tried to use it. My husband has spent at minimum 5 hours on the phone with customer service reps over the past two weeks and we have not had any progress with our issue. They simply apologize and do nothing. How can this be considered a warranty service when nothing is addressed properly? My husband was on the phone (primarily on hold) again today a considerable amount of time and we still have no progress. Completely unacceptable customer service and business practices from our experience thus far.

Called because my AC started leaking. Sent out a rep from Hurrell Home Services. The rep didn't call me until he was at my house then was upset and rude because I work 15 minutes away. After showing up, the rep "repaired" the AC and told me that we had a leak in our system that needed to be repaired and that the condenser needed to be replaced. He repaired the leak but told me he would have to get in touch with AHS to verify that the condenser would be covered by the home warranty.

My HVAC units are 13 years old. The main unit stopped working at the start of the Summer. A coil need to be replaced and twelve lbs of R-22 refrigerant needed to be added. American Home Shield will cover $10 a pound of refrigerant (noted in the fine print of the contract). The contractor sent to my home charges $85 a pound for R-22 refrigerant, that is a $900 out of my pocket. My stepbrother works in HVAC and was able to provide me a vat of R-22 (thirty pounds for $300). The contractor provided by American Home Shield refused to use my R-22 refrigerant and when asked why he has a 500% mark up, he used the explanation: "because that is my policy".

The guy who did check the air conditioner at my house who was a contractor from American Home Shield was professional and respectful. He explain what he fixed and how can I take care of the air conditioner, the filter and the thermostat. He answer all my questions on a polite manner.

Have been with them (AHS) for over 12 years, and over the years they have repaired several things in my home - ceiling fan, stove, garbage disposal and A/C unit, but they have patched my A/C unit over ten times in over 12 years. They have denied a claim for the unit to be replaced twice. I have paid enough in the contract to have replaced a unit multiple times and they keep giving me the runaround. No written notification it you is the phone message - oh well. Am at my wit's end, need to consider legal avenues. Maybe after this post someone from their consumer division will contact me.

I have had AHS since I purchased my home in 2009. At the start everything was great. I had a few service requests and they were handled promptly and efficiently. Within the last two years things have gone downhill. I requested service for my detached garage. I was walking my dogs around my block and noticed some creepy-looking guy in a van parked a few houses away from my home. I was going to call the police and report the man because he looked so creepy. Shortly after I returned home the creepy guy was knocking on my door stating he was the service provider. I was completely creeped out and informed AHS of this and of his actions.

I called AHS regarding a problem with the pool plumbing. AHS got me in contact with somebody, sent them out, and fixed the problem.

American Home Shield has not replaced my air conditioning and it has been 1 month! A company came out and AHS ordered the part 5 days later. I called the a/c company asking if they've received the part. They said (after 8 days of waiting) that AHS ordered the wrong part. They had to order the correct part, and 2 weeks later, the a/c company still has not received it, and I have called AHS daily and NO ONE cares or seems to know what they are talking about. One of the supervisors named **, did not care and just said they could not do anything about it. It is summer, 90 degrees and I have a baby and a dog going through chemotherapy. The ASPCA will know about this company very soon and how they do not care about animals. We pay a lot for this warranty monthly and it is all a joke. I will be calling ACTION NEWS as well and have them publicize this company as being non-considerate and a JOKE.

I just had a breakdown of the central air conditioner and American Home Shield sent someone that was awesome. They fixed it right away and we were very happy. It would have been a job that would have cost about $300 and it only cost me $75.

I reported our microwave was not working on 4/24/3015 and they sent someone on 4/27 to look at it. That company ordered a part, which took longer than usual as I am told that AHS now wants to supply the parts therefore the process is longer for the customer. The company came to replace the part and they broke it while replacing, therefore we had to start the whole ordering process all over again. Once the part came in and it was replaced, it didn't fix the microwave. They suggested we needed a whole new board.

I'd recommend American Home Shield. They were outstanding and professional. They gave me all the information that I needed to know — what to do, how to do and when I have to do it. They got the problem resolved.

The repairman from Sears did an exceptional job in fixing our dishwasher. The service was excellent, and our dishwasher was fixed quickly.

When I bought my house in Orlando in 1996 with home warranty under AHS. Since then, I have been renewing the contract. Last April 2006, we received letter and brochure from AHS regarding mandated a/c and heating system stating that dept. of energy raised the heating and a/c efficiency standard from SEER 10 to 13 SEER. AHS felt enhancement were needed to provide quality home warranty protection. A summary of these enhancements are: 1. To present repair/ replacement solutions that include compatibility matching of inside and outside components of the system for improved efficiency. 2. To provide for transition cost such as drain lines, pans, plenum, transitions, duct connection and electrical modifications for covered items as required for a 13 SEER upgrade.

Called in a claim and got a call from the plumber in about an hour. Plumber came a day or two after that (it was the first opening they had which was fine). He got here kind of late morning but it didn’t take him very long to replace the hose bib.

I was not physically there. My son was there. They fixed the furnace in a timely manner.

We cancelled our contract with AHS because we were not satisfied with the service and we felt the service fee was very high. Before cancelling, we verified several times with AHS customer service to make sure the refund check would come to us. We received a letter for cancellation. Then I waited for 2 to 3 weeks. We didn't receive the refund check. I called today and found out that the check was mailed to the previous home owner. I am very upset because I had checked so many times with customer service, they always told me the check would be mailed to us as the warranty is in our name. Also, the customer service told me that since the contract had been in our name for more than 2 months, the check would be definitely come to us. Had I known AHS was going to do this, I would have never cancelled my contract.

I called in to make a claim for a bullet that came thru my roof on New Year's Eve. Even though it was on a holiday weekend, everyone I had contact with were very quick in responding to my needs.

For any issue that I have had with my home, AHS was very supportive and sent a competent business to my home to resolve my issues. I have had a wonderful experience using AHS and would recommend it to anyone seeking assistance. Their representatives are thorough and will answer any questions you may have regarding your account.

First of all, the customer service representatives at AHS are very courteous, professional and friendly. I spoke with a young lady (after hours) that put herself in my place when I needed a plumber to "fix" two leaky faucets in the house. She asked only needed and specific questions and got a contractor assigned and provided me with their phone number in less than five minutes. I was very pleased.

Our air conditioner did not start. Since we live in Dallas, we really need it -- even more than the heat -- so we called American Home Shield. They had a contractor call us, and the next day everything worked.

THUMBS DOWN!!! From one very, very, very UNHAPPY family… for the POOR SERVICE (of course, after the warranty was purchased). POOR REPORT from their contracted PRESTIGE TECHNICIAN (his eval was overblown that it was going to cost too much for the washer to be repaired and will need to be replaced despite the fact that the washer was working but we chose not to use it because was making noise). He label it as "pre-existing condition?!" (The fact is that this was the very first issue w/ this washer and was used for residential needs only.)

AHS sent out their local HVAC contractor. They determined that my ac unit needed an evaporator coil. When they sent the estimate to AHS, they included over $1000 in "code upgrades" which are not as well covered under the agreement resulting in out of pocket charges. When I disputed the necessity of the charges and asked for a second opinion, they refused. When I asked them to do the repair without the disputed charges they refused. I contacted a trusted contractor to come assess the situation who was able to break down the costs for me, and show me that the charges were unnecessary and that the contractor was just padding the bill.

AHS is a good program and I'm glad I have it. I've always had a good experience with them. Recently I needed somebody to come and fix my garbage disposal. They sent a contractor who took care of everything quickly and professionally. He replaced it with a new one. I always recommend American Home Shield to anybody when they tell me that they have any kind of problems.

This is my first experience using my Home Owners Protection Plan and I am very dissatisfied. I placed an order on 5/25 to have my central air conditioning repaired. I was referred to a company for the repairs and told that they would contact me to confirm an appointment. Two days passed and I had not received a call so I called the company and was given a date of 6/1 for the repair... This is too long, I am a senior with health problems and I need my air conditioning. Finally I call American Home Shield back and apprised them of my problems and asked to be referred to another Company. I was told that it would take 24-48 hours to make a referral and the young lady suggested that I keep the 6/1 appointment. Needless to say I will not be renewing my policy and I will ask all of the right questions with my new provider.

AHS is a terrible home warranty companies. Gave us the run around about our dishwasher for 2 months, still waiting for it to be replaced. Would not recommend this company. Terrible customer service. Please don't use them. They take your money.

American Home Shield's business model seems to be to avoid paying claims whenever possible. Furthermore the company is impossible to communicate with, and they do not respond to mail inquiries sent to their corporate office in TN. As a result of their lack of transparency I am filing complaints with the California Insurance Commissioner as well as with every online source I can find until I am able to speak with someone of authority at American Home Shield. Furthermore I am telling everyone I know in the real estate community to BEWARE OF DOING BUSINESS WITH AMERICAN HOME SHIELD OF CALIFORNIA, INC., which, by the way is not a registered California corporation. Even their name is a sham.

It was an excellent experience. When I call in for a repair, they are on top of it immediately and very professional and courteous on the telephone. I tell everybody about American Home Shield.

Overall, AHS is amazing and I'm so thankful. I'm a single woman and I don't know anything about stuff in my house, and just having the service is reassuring. American Home Shield sent out someone for me to take a look at my air conditioning and this guy was amazing. So it's really great to have reputable contractors come out and take care of business for you.

We contacted AHS to have a dishwasher repaired in one of our properties. Sears came out and looked at it and since there was mold they did not look any further and said it needed to be cleaned. We cleaned the area and removed the dishwasher because it was a "Hazard", then when we called back to AHS, they said they would send Sears back out. Sears called and tried to arrange an appointment and when I told them that there was no dishwasher they said there is nothing that can be done.

I rented my home to a tenant who used this service. It had to involve me as the homeowner, which was quite inconvenient, which I would never do again. The renters had this service for over 8 years through me and prior they had it at their old residence. I sold this home and the tenant phoned me to say that I had to cancel the contract, this was done mid April. It was late and I left a detailed phone message with all the information of the address of the home and a request to cancel. When I phoned them this past Sunday, I inquired why I hadn't gotten a call back, no answer ever to that reply.

AHS fixed our dryer and it's now performing very well. The contractor they sent was very good. I've got no problem with AHS.

I have had to use my AHS warranty 2 times and both times were positive interactions. The customer service reps are friendly and compassionate. Both times the service tech was quick to call me and set up an appointment time.

I have used this company for 4 years. We own a home in TX but live out of state. The home is older and we wanted a company that could cover the major system and appliance repairs for our tenants. AHS has been great for us. A previous home warranty company only had an automated system and systematically denied all service requests the first time. Incredibly annoying.

We moved into our house in October of last year and the seller provided us with the AHS warranty. At this point it has more than paid for itself. In Jan our heater went out and they had someone out promptly. Just this month we had to have our a/c worked on and our water heater replaced. Each time we only had to pay the $75 service fee (plus $55 for Freon) and the contractors were all very professional and did great work. All I can say is I am very thankful we have AHS and didn't have to pay for all of these repairs out of pocket!!!

6 visits could not fix my refrigerator. 5 visits for AC. Told something different each time. Never corrected problem. Spent 3 weeks in Houston heat without AC and their customer service up to VP was rude, uncaring and pathetic. No concern in the least for its customers and that was echoed by the service agents sent out.

The last time that I filed a claim with AHS, I never got a call back on. It's been fine though because I was going to call and cancel it anyway because I ended up fixing the problem myself. It's sporadic. But their representatives have been fine when I called them. Also, most of their contractors have been very good. Some of their contractors are very reliable, they contact you in a timely manner. As to the others, it just depends on the level of service. The last time I called on it because I wanted to check, I have a pool light system in the pool system. And the lighting system is not a true electrical big light in the pool. It's one of those fiber optic things that's part of the pool. All of a sudden, fiber optics have gone out on it. And even though they cover pool equipment, they don't cover that. It's not real clear on where they draw the lines in what's covered and what's not covered.

Recently submitted a claim on my microwave at AHS and it was really simple to do. The contractors who came to our house were very kind, courteous, and thorough. No problems whatsoever with the performance of the microwave after the repair so everything's been good.

Fantastic. Submitted a claim with AHS. Repairperson was there the next day, had everything repaired and it was fine. It worked just like before.

AHS will steal your money! Loop holes and gray areas defines their contracts. I was told our situation was not covered because they do not warranty out houses... we do not have an outhouse! The plumber told me he couldn't snake the toilet because his equipment was too large for the bathroom. When I saw what he was talking about it was clear the equipment would fit. He went into how the coil when it was running would ruin my tile. When I offered cardboard and blankets to cover the floor he made it clear the coil would even break tile through this. Had to explain to two agents that we do not HAVE an outhouse... this was plumbing issue. We need a toilet snaked, but no...what we need is not covered. The plumber himself didn't know what to do. WE ARE DONE!

I had the heater and cooler people out to do a routine maintenance. During the routine maintenance they found something wrong so we contacted AHS. The rep we spoke to was great. She did what she could. She couldn't promise me anything but it got taken care of. I just paid this extra $75.00. Most of the contractors AHS sent out have been really good. One had a hard time fixing my refrigerator because he had to order parts and order and order but he got it done.

Requested A/C service through American Home Shield due to the issue of my A/C coil started to freeze up, haven't happen in the seven years I have lived here but was thinking at the time it was a good feeling to have the AHS service to assist. The local A/C tech arrived the same day I made the request and determined I had a small leak in the attic coil which was losing some coolant. He made a call to AHS then came back for his service call fee and quickly left saying AHS would be in contact with me by phone, which was quite surprising.

We moved into our home and a few days later realized our upstairs air conditioning unit didn't seem to be working. Placed a call to AHS and were told a contractor would be out on Wednesday afternoon between 12-5. Accordingly, I scheduled a half day of vacation in order to be home. My first indication that something was wrong was the phone call I received at 9 am that morning, informing me vs asking me, to switch my window to 9-12. I explained this wasn't a possibility and was told if I wasn't able to accommodate the change "on account of forecasted rain" (on a day when there was zero rain forecasted) that I wouldn't be able to be serviced. I explained that I really needed them to stick to our arrangement as all of our bedrooms are located upstairs and it has been so hot that we are sleeping in our living room. I am 6 feet tall, so sleeping on a love seat is less than ideal.

The company has never followed through with any of the things their employees or supervision tells us. They tell us 1 thing today then will not do it the next. They send out a company to quote the work the issue unbelievably high quotes then won't accept a quote that we paid out of pocket for that is much less. The company Home Shield sent will not send a breakdown of the price. So Home Shield offers a waaayy reduced settlement cash out then decides we need to pay the whole cost upfront then they will pay up to the settlement price (their discretion) after we provide our paid invoice for their review. I feel they deal in stories and promises but not honor their own contracts. 8 different people 8 different stories and no results. 1 month still no ac... Buyer beware.

We have had a home warranty with American Home Shield on our home for 9 years and have been (mostly) happy with the service. I tried to place service order this week for a plumber for a clogged sink and was told that my policy had been cancelled a month ago (without notification). When I asked for the reason, I was referred to their retention department. After finally getting through, was told that they cancelled our warranty because we were costing the company more than we were bringing in premiums.

I have been a part of American Home Shield for about 9 yrs. I called for service on 5/7 for my stove, my request was sent to Sears. I had a schedule appt from 1-5 when no showed up after the appt time. I called and was told someone was still coming. A total of 9 calls were made to AHS to try to get this problem handled. The best thing they could suggest was to reschedule but I had already been waiting for 1-9 pm. They offered no help and just kept telling me to reschedule. At one point they made a conference call with Sears on the line. The customer service rep never said nothing. If I have to handle my own issues, why I am paying them. The end result was I didn't miss my appointment but still had to reschedule after waiting for 1-9:30 pm.

The plumber came to look at 3 areas of our home. He has to put in a request to replace 2 faucets, but I am certain that it will go through and be taken care of shortly. The other area he looked at, he explained that it wasn't covered in our contract and told my husband some things he could do to rectify the situation and also who to call. I have always had great success when calling AHS. Your customer service has always been kind, professional and helpful.

Our air conditioning needed to be repaired. The techs came out, did their job, and made everything right.

The air conditioner was leaking and so the AHS contractor fixed it - this last contractor was very good. The air conditioner has been fine ever since the repair. Recommended.

AHS is great. They came out and fixed our Jacuzzi so that was excellent. They paid my $100.00 and got my Jacuzzi fixed. But now about a month later, this same thing is happening. However, I don't wanna think that it has something to do with AHS because I love everything about it. I'm completely satisfied with their service.

I have just nothing but good things to say about American Home Shield. They did a great job for us. We had two air conditioners, one on each side of the house. They had to be overhauled - they did a great job on that. They replaced the dishwasher as well and placed on the garage all the mechanisms that make the garage door work. They had very qualified people and I paid $75 for their great service. I would recommend them.

Filed a claim last Friday for AC unit that blew the compressor last Thursday evening (a week ago this evening). AHS sent a local contractor (who has terrible local reviews themselves) on Saturday early afternoon. Very young Technician said it was the compressor (knew that already). He said they were not allowed to source the parts locally (which they could have done that day and made the repair). AHS makes them process paperwork and order the part through them. They said they would be back next week.... South Florida with young children in the house, and next week was acceptable to everyone because AHS had to order the compressor to save a few cents? Called AHS and the representative said that no, the contractor CAN source the parts locally if escalated to AHS. All they needed was the field tech's report to act next.

My heater went out when I was out of town. AHS and their great contractor worked with my neighbor to get thing fixed right in one trip.

Frankly, the most recent interaction with a service person sent by you was by far the best I have ever had. The repairman was here on time, he put booties over his shoes, he came to check on my duct work. He did that and because my home was not cooling properly he called in to add the fact that he needed to check the units. Well, I needed 12 pounds of Freon. His attitude was outstanding, I would like for him to be sent out next time I need the a/c or heat checked.

My last claim was on the air conditioning system that wasn't working. I did the claim online but I wound up speaking with someone and they were nice. When the contractor came out, he thought he had fixed it the first time because this house has two air conditioning systems. The one downstairs was making a humming noise and it wasn't putting out any cool air like it was. But, he went up in the attic and came out to tell me that he found out what the problem was. He fixed it and left that day. When I turned it on, I noticed it wasn't cooling off downstairs. I called back that same evening and I was told that the technician will call me. He did.

AHS answered my claim for service in one day, they sent A&D Total Plumbing to look for water leaks due to a huge increase in my water bill. Everyone from the woman who took the call to ** who came out to my house were all courteous, nice and cared that I got this problem fixed quickly and correctly! This is not the first time I've called on AHS for issues with my home and every time I have been satisfied! I highly recommend AHS and A&D Total Plumbing!

PLEASE DO NOT USE AMERICAN HOME SHIELD. They are a scam! Their contract is full of loopholes that allow them to get out of covering your issues. This is the second major complaint I had with the company. I would not even recommend an ISIS terrorist to AHS. Our bathtub in upstairs plumbing failed and leaked into downstairs electrical. They would not cover the electrical saying it was secondary damage.

My AHS experience has been very good. Most of their people are nice and efficient. I think the cost is a little high though. We have a high deductible, it's $100 each time to have them come out. Sometimes, I probably could have hired a contractor for less because it doesn't take them very long.

I contacted American Home Shield on 5-13-2015 to repair my thermostat. What a joke. They sent out Piedmont Mechanical heating and air. They came out not prepared to fix anything because they didn't have the parts, that they would return on Monday to no avail. I have been given the runaround from AHS and Piedmont. The more I complain the worst the situation becomes. I will be canceling my contract with AHS. I would never recommend this company to anyone, it's all about getting your money. They didn't seem to care that I had just had knee surgery, a 6months old baby and a 79 year old mother in the home.

We purchased an American Home Shield warranty when we purchased our home. We had a small issue with our hot water not heating to its standard, which took a while to fix, but it was around the holidays and we were partially responsible for difficulties with scheduling. But after one of the eyes on our gas stove went out and then our central air conditioner on the upper level also went out, and we experienced the same exact lag in scheduling the appointment, problems when the technician came to diagnose and fix the problem, it was evident that the first time was not an isolated incident. The technicians used by AHS are slow, inefficient, rude and subpar. Both the stove and air conditioner were not properly repaired. This has been such a waste of time.

We've had "coverage" with AHS for almost a year now since it was included in our home purchase. We've filed 3 claims. The first was a plumbing stoppage. Took 2 days to get a plumber to the house. During the visit we got a call from AHS saying that the repair was not covered since there was not a clean out outside and the plumber had to remove the toilet to clear the blockage. It's 2 bolts to remove the toilet! Why would this not be covered? The plumber ended up only charging me the service fee since the job was simple but this has put a bad taste in my mouth about AHS from the beginning.

I was pleased by the knowledge of the first person I talked with. She was very efficient in getting my request into the proper queue in a timely fashion.

Very unprofessional. Our refrigerator went out on a Thursday. Numerous calls, still trying to get them to answer our calls on Tuesday. Had a call in about 3 months ago to service our Viking stove. Still have not seen or spoken with a service technician. Would not recommend one bit.

My recent claim with American Home shield was great and I didn't have an issue with it. I called and talked to a live agent and they did everything for me. The contractor they sent was nice and I didn't have an issue with him. He explained a lot of things that I wasn't aware of and was patient. However, I am still having issues after the repair but I haven't called back yet.

Excellent service. AHS has taken good care of me. Once with a refrigerator compressor, and twice with my climate control system. AHS is prompt and has good contractors who are courteous and thorough. Once you make contact with AHS, they waste no time getting you service.

American Home Shield are responsive and timely. I have had several experiences with them and they have sent very competent individuals to do the job. I'm pleased with their professionalism and the speed with which they did the repair and the general nature of the person. When people come into your house, they're not quite what you expect but I've never been disappointed with any of them that have come. On the other hand, submitting a claim was quick and efficient with the AHS reps. I call them, they respond by email telling me what's going on. They tell me the repair persons are gonna call within a certain time frame and they never fail. The guy that they send over is there when he's supposed to be. They are one of the insurance policy that I've remained in force because of their efficiency. They do a very good job and the way the whole process works is seamless which I am very happy about.

Our washer machine stopped draining and we called AHS on a Friday. The phone call was all automated and we were provided the name of the repair company. They called on Monday and scheduled a convenient time to come out. The repairman showed up and worked on the washer for 15 minutes and declared it fixed. He even demonstrated to my wife that it was now draining and charged us $100.00 copay which we gladly paid. This was less than an estimate we got from a local repair place so it worked out perfectly and our washer was only down 5 days.

The experience was extremely quick and effortless. I logged in to the AHS website and set up a service call. The next morning we received a phone call from the service company saying they would be here that same afternoon. Within 24 hrs of my initiating my service call our problem was fixed. Quick and simply. I love American Home Shield.

Thank you! I appreciate American home shield trying to resolve this issue. The part was ordered and if all goes as planned., my washer should be fixed by next week ;)

On June 4 my washer machine was successfully fixed. I must say that I am glad following my initial request approximately 2 months ago. In the interim, I was contacted by the company and informed that my service fee would be returned. This was promised on May 21, 2015. I was initially told I would receive this within 7-10 business days.

Contacted AHS on Saturday morning about a leak coming from the 2nd floor. I waited in the queue for one hour before placing the request online. Received an email from AHS with the plumbing company name and phone number. Guess what? The plumbing company is closed on weekends!!! I called AHS back and advised them the office was closed and I was told to wait 4 hours to see if the company had emergency personnel.

I recently had my dishwasher repaired thru American Home Shield. The contractor they sent was fine and we had no problems with him. Also, he cleaned up after himself and was polite and respectful. After the repair, the dishwasher has been working fine and as normal. I'd recommend American Home Shield to friends!

All the companies that American Home Shield contracted to come out to do repair have been really fast. They called the same day that I put in the claim and they're able to come out the next day. It's been a good overall experience with AHS and I would recommend them.

It took 4 days for AHS to get someone to service my fridge. We iced food but most of it spoiled. It took too long to get service.

My recent claim was for my refrigerator and range and I had a good experience. I'm very satisfied with having AHS. The warranty came with the house and once it expires, I will renew it. I'm very, very satisfied with how they operate.

American Home Shield is wonderful. I had filed a claim for my toilet in the basement. The contractors were okay and when they came, they found the problem and relayed it to AHS who then approved it and the contractors got down to it. Also, the AHS reps were always nice. They go right to the problem, tell me what I need to do and fix them. It doesn't take them long.

I recently submitted a claim with American Home Shield since there was something wrong with our dryer a month ago. After putting in a claim, they called and were very quick in making an appointment and that was good. When their contractor came out, he was really thorough and did a couple of things that I didn't expect for him to do other than fix what the problem was. The timer and the tub was making a lot of noise so he went in and changed the belt but there was a lot of dust back there which he didn't have to clean but he did. I appreciated it because it kept me from having to pull it out again and clean it up. After the repair, the dryer has been working very well and I don't have any complaints. I'm really happy with American Home Shield!

I have had American Home Shield for five years. The first three years were satisfactory, so I added another property to my coverage. Quality has been declining over past year. However, this last experience was so bad (and still unresolved) that I am resorting to writing this review. I wish they would let me cancel my coverage with them, but the company has been putting road blocks to that as well. Short story: dishwasher broke and I'm still waiting, a month later, for someone to fix it. Longer version below:

We have had AHS going on three years. When we got our annual AC service the tech told us our compressor was not functioning properly. He told us it was only pulling 5 amps when it is rated at 19 amps. AHS sent out a service company who told us it was low on freon, we had just had the unit serviced so we knew it was not. We paid for AHS to send out another company for a second opinion, that tech said the freon was low, the hard start was burnt, there are a couple of small stress fractures in the lid where the fan bolts to it and the condenser has a dent and noted on our paperwork that the dent did not affect performance. AHS denied that they were responsible for any repairs because the unit had a dent. The unit was dented when we bought the house and has functioned fine up til now. None of the issues reported by the service company would prevent the unit from cooling.

My name is ** - Baton Rouge. On or about April 6, 2015, I submitted a service ticket to American Home Shield to have my dishwasher repaired. Since that time, the contractor assigned by AHS has visited my home five times to service the appliance. Each visit ended with my dishwasher remaining unfixed. On the first visit, the contractor examined the dishwasher and determined that the appliance required a new pump. The contractor informed me he needed to order the item and schedule another visit to install it.

I've only made one claim so far with American Home Shield, it was for our air conditioners. I did the request through the call online and they emailed me back with who was gonna come and look at it. The technician that came out was very professional and polite. He took care of the job and I was very pleased with him. I would recommend him to anybody that needed that type of repair.

American Home Shield is illegally denying my claim stating that the issue was pre-existing. I have an inspector report that clearly proves the issue was not pre-existing. Even after faxing AHS the report they continue to deny my claim illegally. I cannot figure out a way to talk to anyone at AHS that can actually make a decision on my claim, I continue to talk to phone reps that have no authority and refuse to let me talk to a supervisor, and continue to deny my claim even after I have provided hard proof that the issue is not pre-existing and covered under my contract.

I have been a customer for over 10 years with AHS. I have had a lot of bad experiences with the company. Hence, the 1 out of 5 or 20% rating. Most of my issues concern the central AC in my home. Contractors have "fixed" evaporator coil freezing up on a few occasions over the past 10 years. Once the contractor said he had to replace the coil. We waited several days in a hot Florida summer for that to happen. More recently, same problem, contractor said the evaporator coil needs to be replaced and we would have to pay the rest of the Freon charges since AHS only pays ($10/lb?).

On the first hot day of this year we turned on the air conditioner and found that it was not cooling the house. I called American Home Shield and they assigned a contractor to come to diagnose the problem. He came here last Friday, May 8, 2015. I needed a new compressor. My air conditioner is an older Freon based unit. I was told that I would need 8 lbs of Freon, for which he charges $70.00 a lb. AHS only pays $10.00 a lb, so it would cost me $480.00 in addition to my service fee of $125.00. I was told that within 24 hours this information would be sent to AHS.

It has been a good experience with American Home Shield so far. We had a plumbing issue, it was taken care of as soon as we called it in.

We recently called for AHS services when we had a power outage in the house. We called on Saturday and it took several attempts but when I eventually spoke to someone, the lady was very sympathetic and helpful in trying to get somebody out here as soon as possible. It took until Tuesday for them to come out and fix it, and we didn't appreciate that. We had to run extension cords from the garage to the side of the house that had power so we wouldn't lose the food that we had in the freezer and the refrigerator. Although, everything's been performing great since the repair.

I need to warn others about American Home Shield (AHS) that when you have something that needs to be fixed, they will try to figure a way to deny your claim by interpreting your contract. In my situation, AHS denied the claim to fix the AC saying it was not installed. The AC was installed and working for years. AHS sent out a service provider to check and he came back with a report that there were two wires that were disconnected. This was enough for AHS to deny the claim to fix the AC. After contacting the service provider, he said he could provide the service directly to me without using AHS and would cost 3200 to fix. Doesn't this whole thing seem fishy? I really regret signing up with AHS.

Every time I call AHS (even to make a payment on my account) I get a Customer Service Representative with an attitude problem. As is stated with all company phone calls: "For training and quality purposes, your call may be recorded." Well, I hope that some high ranking official in the company actually listens to the conversations that take place between representatives and customers because this customer service attitude problem for sure is not helping AHS.

I recommend and value our warranty. Very positive results with my stove and dryer. The Air Conditioning coverage could be better but the repair service is great.

Contact AHS for service on my AC unit. Vendor determined the unit need a replacement compressor. AHS contacted me to inform me of the terms of replacing the unit / major changes in cost to me versus 3 years prior. I agreed to the terms of replacing the unit. Vendor replaced the unit. Several days later I contacted the vendor and AHS and informed both unit was not cooling correctly. Vendor came out about 11:20 and reported the unit was functioning correctly.

I have American Home Shield come twice a year and I also pay extra for my annual AC check and everything has always been good. The representatives and the contractors have been very good, they were professional and have always cleaned up after themselves. I have had no issues with repairs and they work as they did before. I recommend them.

Hello - I'm trying to reach someone to help me with a warranty issue. I've had American Home Shield for less than 1 month. The warranty service came with the purchase of my new house. Here's my current situation: Prior to buying the house the home inspector flagged the hot water heater as leaking. The sellers called AHS and a service provider was dispatched to look at it in late March. (Based on the reviews of the service provider, AHS should more carefully evaluate service providers, but that's a separate issue). The service provider said there was nothing wrong with the hot water heater.

My garage door wasn't opening or closing properly. The repairman made some adjustments and left. The door seemed repaired, but after just a week it is starting to act up again.

We had a leak in our bathroom and it came through in the dining room ceiling. We called AHS and had it repaired. They sent a guy here and he had me write a check to him for service charge and I bought the stuff for the repair of the ceiling for repainting. He did a job okay. The only problem was it made our floor wet and he didn't do anything about that. We're very pleased with American Home Shield. Most of the time it does very well.

Any time I needed the work and I called American Home Shield, they were very nice and helpful. I had peace of mind, they take care of it and they always have send good specialist who knew what to do. I have been very happy with them. They are very quick even I had problem on Sunday, it was taking care of it.

The worker showed up on time and was very friendly and did a good job. I'm so glad we have American Home Shield!

My refrigerator has been freezing since my first call on February 9. A service tech came out after about a week wait and changed a part. Within 30 days it happened again. A recall was made and a tech came out and reprimanded me for defrosting the refrigerator because he had a harder time diagnosing the problem. He worked on the inside and left. Needless to say it has frozen again and another recall was made. This time a new service tech came out and ordered more parts. I waited 2 weeks for the parts and when he came back and opened the back of the refrigerator and started making the replacements, he determined the coil was bad and called the company. He recommended a replacement refrigerator as he could not unclog something inside.

I was very impressed with the speed with which they called me to schedule the appointment to come out. We've had AHS now for six years and we had several claims filed on our last house. The people that they send out were great. They were courteous, professional and did their job well and quickly. So overall, we've had a lot of very good experiences with AHS.

It was pretty easy submitting a claim with AHS. My most recent claim with them was for an air conditioner. Their representative was helpful and kind and the contractors that they sent out were really good. And so far, the performance of the AC was good after the repair. So, everything was fine. They always take care of my concern, so I appreciate the service.

AHS as far as I am concerned is FAR from being a 4 stars company. What I have gotten so far is: plumbing. AHS wanted to give me $750 for the repair BUT the crook they send me wanted another $700!!!! I had it fixed for less than that!!!! Refrigerator: The lame repair man left without saying much and never left a report to let me know what was wrong! I did end up buying a new fridge since my tenant could not wait anymore since their food was spoiled. From my experience: the contractors they send you are not efficient AND if you read the contractors or companies they send you reviews you may be surprised or not to see low rating. I am giving 2 stars by pity!

I've only used American Home Shield once and it was okay. But the company they sent out for my AC repair were crooks. What AHS does is send out contractors who they recommend but the contractors try to rip your head off the prices and say that AHS doesn't cover probably anything. They try to charge you and they want you to buy a new AC system. AHS can be rated with a perfect 5 star for contacting the contractor and having them come to your house, quick response of timing and taking your monthly payment on time. But rating them on who they use would get them a 1 star because the company they sent was terrible.

There was recently a leak in one of my pool pumps so I filed a claim with AHS. It went very smoothly. The contractors did a great job. The only thing is that I would like to have a little more write-up of what was repaired. I really have no documentation about what was done and what the cost would have been if I had had to pay for it out of pocket. Otherwise, I am happy with them. I'm very, very supportive and I would recommend AHS.

It's the second problem that I'm going to cancel my contract over.

AHS help to ensure that any appliances are kept in working order at all time. Their choice of contractors ensures that the right people call at the right time and provide a great service.

Our contractor was outstanding and did excellent work. While it took longer to get the project started that I would have liked, it was completed to my total satisfaction. Our hot water tank was ultimately replaced which required some replumbing and reventing which did accrue additional costs not covered by the plan, but the tank was fully covered. We chose to upgrade to an even better fast recovery tank and the contractor worked with us to accomplish our goal.

Our recent claim was for the dishwasher. The claims process was fine, though a little confusing about what we could and couldn't order. There was a little confusion when one person would say one thing and then somebody else would tell us something else. It took a little bit but we finally got it figured out.

I'm a single mom and when things break down you know repairs are a fortune so it's a true blessing that I have AHS. Most recently there was a leak in our bathtub. The water just kept running! AHS has courteous and friendly claims reps and their contractors are awesome. I've only had one bad experience and it's not with them, it's with the contractor they sent out to me in which I've told them never to send back to my house. I had a few other incidents and since then they've never sent him back to my house. With all these, I'm always recommending AHS to my friends.

My refrigerator became disable 12/2014. After two different contractors came out to repair- each time it did not work. I have purchased a refrigerator, because I had no way of keeping my food from spoiling. I am requesting some compensation for the new refrigerator. It is my desire to hear from you soon. This will determine keeping my contract. You can find other information on your website.

It was very easy submitting a claim with American Home Shield. Basically, they just took the information, set up the contact and everything went really smooth and the company called shortly after that. The service company and the service technician that came out were very good and have been very helpful. They did some warranty work and were good enough to help us in other things that were not covered under the warranty. Everything's good right now, I would recommend them.

I had a little bit of trouble getting the last plumber AHS sent out so we had to put in a second call but other than that they've re-dispatched him on an emergency and he was out here the next day. The person on the first and second call was very understanding. On the second call she said "Let me put this in as an emergency and let me know if they don't call you today." They called later that evening and he apologized and made an appointment to come out the next day. I had a busted leak underneath my mobile home so they took care of it. I would recommend American Home Shield definitely also because they've got good prices. Service is good too. This one missed appointment was the only one that I've ever had so it was family issues. His wife got sick and he had to pick up the kids. I got a family too so I understand.

Our air conditioner pan was dripping so the coils had to be removed and fixed and then put back in again. We sent our claim and the rest was taken cared of by AHS. The contractors they sent were very responsive and did a great job. Everything's working fine now and we're very satisfied with their service.

HOMEOWNERS BEWARE!!! AHS or American Home Shield is the worst warranty company we ever dealt with. They don't even deserve a star in this review. Customer service is very poor with bunch of liars. A simple claim for dishwasher repair has been ongoing for over 8 months and still nothing happened, every time we call they always say that the parts is in back order and will be coming soon. Then a month ago they said that the parts are no longer available and AHS will just have to replace the dishwasher. Turned out to be another LIE!!! After 8 mos they wanted to send another repair company to check our dishwasher again. So we requested to talk to supervisor, we were promised that their very busy supervisor will return our call w/ in 24-48 hrs, 6 days later we received no calls from them.

Customer service is horrible. I have had nothing but horrible experience in dealing with this company. The representatives are also incompetent. I will not renew my contract with them. Horrible service, if I could have rated them negative star I would.

I had electrical and plumbing issues so I called American Home Shield. The electrical company did their job right. As for plumbing, I paid $75 for someone to come and fix it. The person that came was very nice, but if he was a real plumber, he would have known what part was broken. I am in shock that they actually thought they can pull that over. American Home Shield's response was they had to call the plumbing company, so I ended up fixing the problem myself. I also have not gotten my refund, they told me I should call the company. I would not recommend American Home Shield, in fact I'm considering cancelling my service. I pay over $50 a month and I hardly ever use it. Overall, they are a waste of money.

I got the warranty on Jan 6 and I had a issue with my humidifier due to which I had a turn of my heater in the month of January. And I raised a issue with AHS. And they said someone will call me in ASAP to resolve the issue but as no one called me for 6-8 hrs hours, I decided to call them back. Imagine without heater in month of January in NJ weather. When I contacted them after 6-8 hours they told that someone can come only the next day to fix my issue, so insensitive people. I told them that I don't have a heater and it's tough with small kids but still they said they can't do anything. I then decided that it's not worth having warranty where they can repair my emergency needs for close to 24 hours more.

Very impressed with how fast AHS gets a contractor out to fix the problem. They are always very courteous and genuine.

The ice maker was not working, called to set-up appt. The contractor showed up in a timely manner; needed a new part ordered and when the part came in it was only a few days before he came back to install.

AHS's dispatch of a/c repair was timely; the contractor's personnel were helpful and kept us informed as the progress and challenges of the repairs to our system.

Recently bought a home with an AHS Warranty. After 9 months in the house the washing machine started to go. Contacted AHS and service technician came out. Technician explained the repairs would cost over $1000 to repair and someone would contact me in 3 business days to schedule replacement. 3 days later the office notifies me they could repair it for $720, having never seen the unit before. I explained my concern that a technician hired by AHS, who has seen the unit, does not think it should be repaired, yet someone in the office crunching numbers thinks it is repairable. The office was to call the technician to discuss further and contact me back.

I have three claims with American Home Shield and the one that's done would be the refrigerator and the oven. Submitting claims was no problem - it worked great. Their reps were very professional and everything was taken care of satisfactorily. After the repair, American Home Shield contacted me and said everything was done so I got an invoice from them for $75 yesterday. On my receipts, we had paid it so I called them and told them about it. They checked and erased the $75 so that worked out great. Another highlight was when I had an account that was an automatic deduction for my mortgage which had some problems. My policy got cancelled so I talked with the AHS lady and we renewed and took out a new policy which went really sweet too.

We've had AHS for nearly 2 years. We recently had a sink plug up so we called to put in a work order. For some stupid reason AHS assigned a contractor that is over 3 hours away! The contractor called to set an appointment which was to be after 3pm. At 8am on the date of the appointment, the plumber call to say he was in town and on his way. We were at work of course and pointed out that they weren't supposed to be there until after 3. That's when they told us that they don't come to our area in the afternoon. Not sure why they scheduled us in the afternoon if they only come in the morning, but they did.

Contracted company they used for repairs was unprofessional and untrained. Air conditioner broke and they sent a company to fix that specializes in plumbing and appliance repairs from an hour away even though I live in the 4th largest city in the state. Was several days before the company could come out to fix the air conditioner. When they did come they said they replaced the condenser and that it was fixed, my wife told them it is still blowing hot air before they left, serviceman left anyway. I called to get them back out for the repair and they never showed. I called AHS customer service and they told me they would send another company but I would have to pay the 100 deductible again...what a joke...look elsewhere, you can get the same poor service for less money.

AHS contractors who were here today were very prompt and knowledgeable. We had asked specifically for them to come back today (as we had to had two other previous plumbers out here and I wouldn't have them back for anything). Our hot water had turned rust color so we didn't know if our water heater was going out but it wasn't. It had sediment that had to be drained out and so they flushed it out.

I have had American Home Shield for 5 years. The last year and half, I have contacted them to send a company to fix the appliances and utilities that we agreed that would be covered. They have not responded to 3 service request and my phone calls. I have paid a contractor $75.00 to come assess one of the issues. He said that he would be back in a week to fix them. Over the next couple months and after many phone calls he never came back. The other work orders were never fulfilled. (In the past every time I call, American Home Shield representatives states they see the work order and are sorry.) Then nothing is done about it. I called today and spoke with ** in the retention department, he said there wasn't any work orders. I have been paying as agreed to the agreement, am requesting they fill their part of the agreement or refund my installment fee.

Reliable - all of my concerns so far have been handled with any difficulties, I will be submitting a new service repair soon for my dishwasher.

We've been with AHS for six years and we renew every year. We love them. My claim experience with them is always fabulous. I submit it online and get a response right away. The last claim was to repair pool equipment. The technician called and came right away. After the repair everything is working fine.

American Home Shield provides fast and effective responses to issues with our house. After they sent a professional (who was very prompt) to confirm that our dishwasher had died, AHS was very helpful in replacing the dishwasher for us, completely free of charge. Our AHS customer service representative was able to answer questions as we were decided on a replacement and although the installation took longer than usual (given our house's older plumbing set-up), we are very happy with the outcome.

Absolutely horrific company to work with. My claim for a/c repair was denied. Reason for denial was that the problem had existed before I started the policy. I had another company come out and look (one that AHS wasn't working with) and they said no way was the problem existing prior to start date. So I have been calling for over 10 days to cancel my policy. I have called every day and am always told, "We will contact you by the end of the day." And they don't! I cancelled before the start of my new month, but was still charged. I am about to dispute charges with my bank. And the more people that I talk to, the more I realize that AHS is basically a scam company.

I had my washing machine and dryer serviced by American Home Shield. I went and made the request online, and got an email acknowledgement with the assignment for the contractor. On the evening of the next day, the contractor called to set up the appointment. This was on a Friday evening and the contractor called to set up the appointment for Monday. On Monday, they called en route, came in and fixed the problem. Everything's been working fine since then. The ease of the online system was nice - I recommend them.

American Home Shield has made my experience in my new home a nightmare. On Saturday, my water heater burst in my basement and resulted in significant water damage and a large clean up project. I submitted a service request on that day and found out that a water heater is not an emergency and that the AHS approved plumber would be in touch with me on Monday. On Monday I did receive a call from the plumber and they stated the soonest they could come a diagnose the issue would be Tuesday.

Got an HVAC tune up, as I do every season. He noted a part failure that needs to be replaced immediately or compressor will die. Called AHS to schedule work order and was told that I can't schedule work order if AC still works at this moment. So I had tune up guy just replace at cost of $300. Then I called back to AHS in hopes of getting reimbursement... Hoping I just talked to someone inexperienced. Asked for manager and was on hold for well over one hour! Manager came on and told me I can enter work order at any time regardless if AC was working or not.

This water leak (not stoppage) has been an ongoing issue since April 24th. The original company, ** Plumbing, which AHS dispatched, could not come for five days (4/29), when they did show up the technician, made it very clear he was not prepared to find a leak. He told me he had 6 other jobs and did not have the time, or the equipment to find a leak. He cut a hole in the wall, where we thought a screw might have punctured a pipe, left it to be repaired by me and then proceeded to go through every bathroom and run the sink, toilets and bathtubs trying to see if they were clogged.

I had plumbers to my home through AHS to repair a leaking faucet of a slop sink in the lower level of our home, along with two other plumbing repairs involving a handle of a faucet in one bathroom and a stuck H/W valve in the shower of the master bathroom. The plumber came and looked at everything and told me he would need to get approval to make the repairs. He never mentioned water pressure while he was here. AHS denied the claim, stating that the home's water pressure was high (95psi) that caused the faucet to leak in the lower level (it's the original 40 year old faucet), and likewise caused the other two problems.

This is a HORRIBLE COMPANY. The vendor they send out are either shady. I requested an air conditioning repair and the guy said that it's not covered because of "pre-existing condition" and rats chewed the wires that caused the unit to short. However, the technician said that I have to replace the whole unit. He can do it for $4K. I got my own air conditioning guy out and he found out that the transformer was broken and the rat chew on the wire did not cause any short, and that the transformer was just old and the fix total was less than $400 for labor and parts. Of course, AHS didn't cover the $400 because my tech -- "it was not their vendor." Of course, my $75 deductible is basically paid for nothing.

Everyone was very polite and our issues were addressed immediately. I'm happy with AHS.

I did research on several home warranty policies, before I purchased my home 2 years ago. I chose your company, because it had the best policy. I am very happy with my choice. Your company has taken care of several repairs in my home to great satisfaction. I have referred your company to others in search of a home warranty policy. Thank you.

The entire process was seamless and intuitive. The online web interface is user-friendly, informative, accessible and self-directing. The telephone representatives are not customer-centric and results-focused, but also clearly place great importance on professionalism. It is always a pleasure working with the AHS staff to address my needs. They provide excellent value for money.

I placed a work order online March 27th with American Home Shield (AHS). An AHS contractor came out but didn't order the part. I found this out via an AHS associate. AHS put me on hold to call the 1st vendor but they never contacted me. Today is May 4th - after several more calls a 2nd contractor came out but went to the wrong address so I missed a day of work for nothing. I called the contractor & AHS to ask why I was not given a courtesy call. I was told by both that a courtesy isn't mandatory and AHS can not make a contractor call me. That's extremely poor customer service. I asked to speak to a supervisor and was told that their information can't be given to the public, more poor customer service. I've paid my AHS fees, my $75 service fee and have received nothing but apologies and excuses.

I was very pleased with American Home Shield's customer service. We filed a service request for a plumbing issue; but the original contractor never responded. In fact, both AHS and I attempted to contact them repeatedly to schedule service - they did not respond to repeated requests for nearly an entire week. After speaking with American Home Shield customer service, they assigned a different contractor. The new contractor not only responded promptly to schedule the work, they actually called the next day asking permission to come a few days early to get the issue fixed sooner! If it weren't for AHS's network of contractors, we would still be waiting on a plumber that obviously didn't value their customers.

A case manager did contact me quickly and took care of the claim in a quick satisfactory manner. I am happy with this result. Just frustrated that this is the 2nd time I have had to file complaints in order to get them to cover my claim. If can use AHS vendors it works fine, unfortunately we have a covered item that their vendors are unable to work on so we have to use our own contractor then submit for reimbursement.

American Home Shield wouldn't replace the dishwasher outright because the shelves and the racks were not covered. They were willing to give me $200 toward a new one but I have not received that payment yet. I sent a receipt for having purchased the dishwasher and they said I would get a check. Overall, I've had a good experience with them and I do recommend AHS to people I know. The only thing I've run into is sometimes I've needed something repaired and I was told it wouldn't be covered because it wasn't part of the original house which I hadn't understood when I signed up for the plan. When you buy an old house, you're not aware of what is considered part of the original house and what is not, so that's been my only complaint.

My freezer was not cooling properly so I called for a service repair on 4/6. It has been a month and my freezer is still not repaired. The first service company came out, took my $75 and said "yes it's broken but I can't fix it." They sent transfer request to Home Shield. Eight days later I call Home Shield and they do not have request, even though it was sent to them. When I call Home Shield and give them my address, they can NEVER pull it up. After I give them contract number, they can find it and the account has the address that I gave them. When I call, the wait time to speak to someone is always at least 10 minutes, a few times over 15 minutes! The second repair company had to order part that should take a few days to arrive, 2 weeks later I am still waiting to hear from them. There has been zero communication from AHS or repair co. unless I contact them. I will never pay for this warranty service again and will NOT recommend it to anyone.

I have never had so many issues with a single company in my entire life. Dealing with American Home Shield has been by far more time consuming, difficult to deal with and impossible to get a straight answer from than I ever expected. I had mostly good reviews online prior to purchasing my plan, so maybe my expectations were too high. Here is a summary of my encounters with American Home Shield. It has been 3 weeks since my reported problem. I have spent 7 hours on the phone, 2 hours dealing with contractors, 11 hours waiting on contractors and absolutely nothing has been done to fix my air conditioner. I have to call at least 3 times to get a representative who can actually help me with my problem, and the first two generally give conflicting information.

Signed up with AHS Warranty - paid for contract. Our water heater broke and leaked. We called Monday at 10:30 PM and received a claim# **. I had to contact the contractor at 8:30 a.m. on Tuesday. Contractor said he would not be able to come and look at the water heater until Thursday 4:00. As my basement was flooded we had no hot water in the house. I called American Home Shield to get another contractor and they said, "As long as you had contacted him within 48 hours your service warranty is in effect and we will not contact another contractor". I spoke to several customer service agents and they basically said "You will get another water heater as soon as the contractor contacts us and we get you a new one. You may not get one until Saturday or later." I called the corporate office and ** told me to "boil hot water to bathe with" and that "a water heater is not priority, you can live without it."

They contracted with one pool repair company in Bakersfield, Cool Pools. This person wouldn't return calls until receiving multiple texts and voicemails. Upon calling back, he tried to sell us something outside of the warranty company. After declining, he wouldn't return our calls. I contacted AHS. They told me to use whoever we want and submit a receipt. I called back and was told that wasn't true. I was put on hold over 10 min. I called back and was told there was no one else. I was reassigned the same company via email. We are under water restrictions due to the drought in California and will likely be forced to drain our pool.

For regular issues (non-emergencies) this insurance may be worth something but for emergencies beware! I have a sewage problem (there is poop and water all over my basement) and I submitted a request over the phone around 11:30 or so. Then I contacted AHS to expedite my request around 12:37 pm as we have 7 people in the house with no access to water and no usable toilets. The person said that they will look for a contractor and if no one contacts me in 1 or 2 hours I can call again and look for one myself. I waited over two hours since the last call and now they are telling me I have to wait 4 in order for me to contact someone on my own. They said they did not have access to the recorded conversation in order for them to listen to the conversation I had with the guy I spoke with first that told me 1 to 2 hours. That was so ridiculous!! I now have to wait even longer. Will definitely not ever do business again with them.

I have a 3 year old pool heater for a salt water pool that stopped heating. The inside of the unit rusted out. AHS said this was not normal wear and tear and therefore declined coverage. I have always paid a professional company to maintain my pool weekly. They said that the rust inside the pool heater was due to improper pool chemicals. This is subjective. I properly maintained my pool and equipment. If there is a failure though no fault of my own I expect "insurance" to cover it. Failure that is not normal is still failure. IMO it's ridiculous to insure only "normal" failure and it invites subjectivity for the insurance company to claim anything as not "normal" and decline coverage. Really a farce. And oddly, the link to view my contract does not work from both my iPad and my new MAC computer.

Thankful. Plumbing problem was not a serious as I thought it was going to be.

American Home Shield took care of the problem. They sent a contractor out who did a really good job. These guys are great!

I am happy that the last manager that contacted me was able to resolve our dilemma. It is greatly appreciated. Thank you!