American Home Shield Reviews

I wouldn't recommend these guys to anyone. I needed them once in my entire year of contract with them and they failed. Impossible to reach customer service. Hold times of 20 min and then when you do get them, they are rude and hang up on you. They work with the worst contracting companies whose customer service is impossible to reach as well.

Reported a broken A/C on 5/4/15. AHS assigned the work to Sierra Mechanical, St Peters, MO. They came out within a few days and diagnosed a bad circuit board. I waited 3 weeks "for the part to come in." All contact with Sierra was initiated by me. Sierra will not return phone calls even though they say they will. Long story short, 6/24/15 I am still without A/C service. Got fed up and called a contractor and they came within 12 hours and the circuit board previously identified as being faulty "is not available anywhere in the world" due to the age of my unit.

I wish that you would consider replacing older equipment rather than repair. Last winter we were without a furnace for about a month waiting for a part to be made and then a full day and two technicians to replace the part.

I only had one problem with AHS so far. I put in a claim for someone to come out because I had an electrical issue and nobody contacted me. I ended up having to contact them again and they quickly sent a pretty good contractor after that.

Received phone call from shae ** very professional and courteous. Offered me a seventy five dollar credit toward next work order and provided email address to send invoice for an expedetious reimbursement. Great follow up.

I have hot water finally so I will say that the problem is satisfied. I can't say I have faith in AHS or recommend them unfortunately.

I had a claim put in for my AC that had failed in 2012. It took a few months of different repairmen coming out doing everything but fixing my AC. Charge it with Freon, change this change that a new condenser motor. Finally an entire condenser unit was installed. I looked at the new unit and questioned the installer on its size. He expressed, "the unit is advanced technology." I did not argue mind you. I just had 4 wisdom teeth surgically removed and it was July 100+ degrees in my CA home. After being installed I noticed the AC ran constantly I mean like all the time. I have a 2 zone thermostat upstairs and downstairs. Our Pg&E bill was almost double what it was the previous year when the AC was on all day long. Well this year the AC obviously failed.

My washing machine just broke. I called for service and also put service call for our dryer at same time since it has been making knocking sound. I have not had good experience on last calls with follow - up and repair times. We still have an open claim from 5/2/2015 on our stove and cook top that has yet to be completed. I mention this because I have been calling AHS and vendor to f/u and have complained over last few weeks. They have not resolved but offered waived next service fee, which happens to be for my washing machine that stopped working last week. I made the call and they assigned the same tech that has not completed last job. He comes out and says the washing machine is done. That the type of machine we have, when one part breaks the whole thing is done and cost is more than 70% of value.

I have had this service for some time, +3 yrs, on two homes. Currently I am having a microwave replaced. I called and waited 10+ minutes, then was placed on hold for 5-7+ minutes while she read the "notes." Then she tells me the brand and model, along with a bunch of disclaimers (like can't guarantee the color, size...). I paid for a service yet I have to do the measurements? And if they are wrong, it's my fault? Oh yes, an above-range black microwave will go great with my white microwave. What BS! As soon as my contract is up I'm canceling both contracts and going elsewhere.

We have a stoppage emergency situation with our plumbing in the house. I called AHS and asked for help. They could care less if you have any urgent matter. After 3 days going back and forth they sent someone to check it. The vendor, American Plumbing, sees the job and since they realize it is too big of a job they decide to leave and say they need two people to resolve the issue and that they will call AHS to arrange for that.

A/C unit quit working in our very hot Florida home 6 weeks after purchase. Got online, set up repair through AHS. Soon received the confirmation email telling me I would be contacted by contractor next day. Never received call from contractor so called contractor directly. All I push 1 for this, push 2 for that. Ended up leaving a message and still no return call from contractor. Called AHS and put on hold for 1/2 hour. Finally told me they would contact contractor. 3 hours later still no call. We just left another state where I was a full-time realtor in another state and sold many home warranties to my clients over the years with few complaints. If there was a problem I had a go-to person at that warranty company and problem was resolved pronto. Do not use AHS! I will be calling a reputable contractor to fix my A/C, can't stay in the pool all day. :)

My overall experience with AHS was very good. I really like the fact that they were prompt, everything was done in a timely manner and taken cared of step by step.

We moved to our new house 5 days ago and seller provided AHS. Three days ago our water heater went off, at that point we didn't know what the problem was so I raised a service request. We found out the problem ourselves and tried to cancel the service request - service request was already cancelled by AHS! I raised another service request for an A/C - status is shown as unavailable in their website. I had been trying to speak to someone for the last hour - impossible! Very frustrating!!! We are even considering to have the service cancelled and get the money returned to the seller....

Beware! If your air conditioner breaks down. Prompt repair is not in your future. Temperatures were in mid 90s (with ultra high humidity) in our Florida home. Repair personnel showed up 3 days later, after multiple calls to AHS. Repairman Indicated he was NOT allowed to use his in-stock parts... AHS requires them to be notified and only then will parts be sent out BY AHS... days later! Instead, the serviceman tried to sell us a new air conditioner for over $8053. It took only 3 hrs. for another company to come, repair our unit-for $400. Of course, AHS refused to reimburse us.

AHS are not doing what's best for their customers.. A service call was made for our hot water heater and the contractor was trying to sell a unit we didn't need and there wasn't any help from the company to get us a compatible unit to what we have. We had to locate another company on our own and cover the cost of this second estimate. We went with the buy out and told we have to wait 14 to 21 days before we can receive a check adding an even longer time for us to get our unit fix is crazy. We shouldn't be susceptible to their contractors who is trying to scam their customers with a ridiculous out of pocket cost.... Thanks AHS for not truly looking out for your client and having them do your job.

I was really excited to have a home warranty through this company! So far the only problem I have with them (and apparently most people as well) is their contractors. All Comfort Specialists have done nothing to repair my A/C unit! We have had them come out twice already! The first one said "you had some loose bolts!" The second one came back and said "Your condenser needs cleaned." Neither of these "repairs" have done anything! And it appears that AHS has not seen a pattern of ridiculous repair attempts!!!!! I was going to renew my contract with this company, but unless they change their horrible contractors, that will definitely NOT be happening!

The plumbers arrived on time. They performed an efficient, professional repair. The plumbers were cordial, and professional in appearance. The plumbers worked quickly and were thorough at the same time. They were courteous and cleaned up any debris. They did not leave until they were certain that I was satisfied with the repair.

Great company to work with. On time and explained everything.

My last experience with American Home Shield was excellent. I was ready not to renew it because I had such a poor experience last year. But they gave me a decent deal so I went ahead and renewed it. I did have an air conditioning man come out and Sears brought the washer and dryer. My experience with them was top-dog this year, they were wonderful.

American Home Shield has assigned contractors that live an hour away from our house twice and both times the contractor failed to fix the problem. The first time was for a clogged sewer drain last fall. The contractor assigned by AHS told us personally that they preferred NOT to do work in our area and wished AHS would not send them out this far. They also failed to unclog the drain and started offering us really expensive potential solutions ($300 or more). We called AHS back and they said we could find our own contractor and get reimbursed afterward, but we'd have to pay the $75 deductible again. By this time it was a week after the clog had occurred. We called a local plumber and he came out and fixed the problem easily within 24 hours. Clearly it wasn't a difficult problem, AHS just selects the cheapest contractor they can find to save money. AHS reimbursed us for the cost except for the $150 we had to pay in deductibles.

On 6/11. I put in a service request for my air conditioner to be fixed through American Home Shield (AHS) whom I have a contract with. They contracted with Air Mechanical Advantage. Air Mechanical Advantage did not call me within 24 hours nor could they give me an appointment within 48 hours as stated by the contract. However, the lady at Air Mechanical Advantage assured me they would have everything they needed to fix my A/C on their truck especially since they have to drive 70 miles to get to my house. So they set the appointment on 6/18. I thought someone local was supposed to be selected as this is what it states on all AHS' advertising to include the advertising that you listen to while on hold.

I really do not have any suggestions to improve your services. From top to bottom, all of my experiences with AHS and their contractors have been excellent. Your website is easy to navigate. Your customer service personnel are very empathic and helpful with our problem and its potential resolution. Your third party contractors are an excellent group. They personify what a professional of their particular trade should be, e.g. demeanor, attire, cleanup after their work is completed. I don't what else to say.

I have had a home warranty with AHS now for about two years. Until now I have had no claims to report. Over a week ago my tenants contacted me saying the AC wasn't working. I immediately called AHS to report the problem. While they did contact contractors (three now) each one has said they do not work on the units in my condo. I got the information on the specific unit and they still have not identified anyone to help me. Is this what I am paying for, the run around? Meanwhile I have tenants that have been dealing with oppressive summer heat and humidity for nearly two weeks with a single visit from a contractor.

After signing up for a home warranty I changed my mind and they told me no problem when I cancelled (within a few days). They said they would refund my $66 and change in 5-7 days. A few days later I got a letter from their retention dept saying I would get a reimbursement within 10 days. It is now 20 days later and I still haven't received it. When I called I was put on hold for over 15 minutes twice and was told the accounting dept was over refunds nut no one could call them. Then they said they would have ** the person who cancelled the policy for me call me back. He never did.

The company came out after rescheduling and making excuses for 3 prior appointments, when they came unscheduled the Appliance Resource Rescue stated that I was using the wrong washing soap... I said "really, it's THE one I'm supposed to use?" He told us to run vinegar thru the machine. He couldn't even wait, took the money and left, our copay of $75. The code never changed when I called back they said "we don't work on weekends." I stopped payment on the check. I call AHS and they said it would be a process and debts that I have to wait for, so I will not be renewing my contract with them. Also I had a leak on my heater for my pool heater and they had a company come out, once again they told me that I was using the wrong cleaning product in my pool that is why we have a leak. I have been using the same pool co for years and have never heard such a thing... kinda funny how I have been using the wrong product for both.

I purchased this home warranty when I bought my home and am very disappointed in their service. I placed a service request before 9am on Monday 6/8. I instantly received a confirmation email stating the vendor would be contacting me during business hours to schedule. By Wednesday 6/10 I still had not heard from the vendor even though I emailed and left 2 voicemails. I then called American Home Shield and spoke with a representative and was assured someone from the vendor would be calling me that day because they are supposed to call within 24 hours to schedule (the automated recording also states there is a 24 hour window to schedule). I never received the call and called AHS again on Thursday and Friday, because no one was able to help me nor do they keep track of open orders but not scheduled.

Overall, the service we receive from AHS has been good UNTIL this most recent plumbing incident. They sent out a plumber to clean out our clogged lines from the Kitchen and garbage disposal. The Plumber they sent failed to clear the problem, said we would need hydro-jetting to clear line BUT told AHS our house did not have a Clean Out... He proceeded to cut pipes under sink which was unnecessary. We paid him service $75.00 and said that our problem would not be covered by AHS since we did not have a "clean out" and would cost us $475.00. We got it fixed with another plumber for $300 and he used the clean out on the side of the house. We brought all of this to AHS's attention on 5/28. Asked them to reimburse us, and they sent an email acknowledgement. Now we can't anyone to call us back!

My latest was an air conditioning outage repair. I wasn't present, everything was done over the phone. Vendor worked with the tenant and made the repairs, cleaning and refrigerant added. All worked well. Paid the bill over the phone too. AHS sent the ticket out fast and the vendor had dispatched the repair before I called them.

Our realtor gave us a one year's policy with American Home Shield after buying our home last year. We've had a couple of big problems, most notably with our heating system, and typically when it's snowing. And plumbing has been an issue. In every case, the effort to get AHS to fix the problems has been relentlessly useless. Either its designated contractors (all of whom were quite outside the region) didn't bother to return phone calls or they sent clearly inexperienced people who couldn't diagnose the problems.

Mainline Plumbing: Quick resolution of problems (leaking between toilet tank and toilet; leaking faucet). He explained what he needed to do, had the materials he needed, fixed the job quickly, cleaned up and was out in much less time than I expected. He's been to our house before and always does a nice job.

We have had an ongoing air conditioner problem for about 1 year. Now the company they sent out to repair unit in attic wants us to cut an access through the ceiling and rafters so they can remove drip pan and replace. The company before this got pans in and out without making an access. That said AHS has as much said "That just the way it is." Asked for a 2nd opinion and was told "Too late. Had to be done within 3 days." NO ONE TOLD US THAT!

I had an issue with my oven not working. I called to report it with American Home Shield. They had a contractor out the next day. Contractor was very nice and took care of the issue on hand. The contractor cleaned up any mess that he made. I was very pleased with his work.

AHS is not eager to run over here and do things when I file a claim, but they do respond when we call. The contractors have been fine.

We've never had any problems with American Home Shield or any of their service contractors. It's so simple to request service online and usually within 24 hours there is a service contractor at our door. I trust all the contractors to be honest with the problem, service and repair. I would recommend AHS to anyone and have. AHS has made our lives much easier and almost worry free!

June 21, 2015 @ 4:02. AHS was contacted 20 June 2015 when our central air conditioner stopped working. The outside temp was 111 degrees (metro Phoenix AZ). I was informed there was no one who they could dispatch as they were all busy. Really? Upon being pressed by me to do something, I was given a dispatch number and told to contact an outside contractor to come and look at the rooftop unit and call them with the diagnosis of the problem. I was told either they would reimburse me for repair or replace the unit, whichever was needed and to have the technician call. I was also given an address to send the invoice to get reimbursed. The A/C Tech came, called them as required, and sat on hold for at least 20 mins. A recording came on after 20 mins and said they were closed! Since then, I have spoken to 5 different people at AHS, and still no one dispatched to the home.

I only submitted one claim since I had my HMS service - I did it over the phone. The technician called the next day and he was really nice. He was prompt when he came to our home and he got the service done pretty fast.

AHS is very good and I think they're fair. We've always been able to work things out just fine. I like that their coverage is very good - I can call them and they get somebody out here to do the work. I don't have to worry about who to pick and if I have reservations about a particular subcontractor that they're going to send out, they're willing to pick another one from their group of subcontractors with that sort of expertise.

Looks like they've cleaned up their act significantly in the last 4-6 months. So I have to give them credit for that. They now assign contractors close by, who contact promptly and can speak English. I appreciate that. I've updated my star rating and marked the issue resolved.

There was a long wait on the phone when I was submitting a claim but when I did it online it was very quick. AHS sent out Air Doctor and they were great. They called me quick, scheduled everything, came, did it all and checked back up with me afterwards and said if I ever need any more help, just do it again. I recommend AHS.

We have lived in our new home almost a year and our living room ceiling fan quit working. We called AHS and a repairman came out on the 8th to check it out. He said the fan would need replaced. We were told he would order a replacement fan like the one we have or as close to it that they could get. When he showed up today to install it, I had a doctor's appt so my mom was here to let him in. I came home when he was getting ready to install the new fan and so he had the old one down and in pieces and the new one still lying in the box. Our living room has a huge vaulted ceiling and our current fan has a long neck plus six extra-long blades of dark cherry wood. The replacement fan was the same brand and that's about it. It was a much smaller with five stained oak blades and style-wise it went from our sleek looking contemporary style fan to a "country" style fan.

My latest experience was when the air conditioning unit stopped working for a second time in less than six months. The call was answered promptly and help came within two days. A motherboard had to be changed along with a fan motor and it was done quickly, efficiently and clean! The technician offered tips and took his time to explain how to help avoid situations like that in the future. I also receive a follow-up call from AHS to inquire about my satisfaction on the job done. I am pleased with AHS and plan to have them forever!

Our 14 year old AC went out on our house. I assumed it simply needed more Freon so I called AHS. They sent out an HVAC company 2 days later (82 degrees in our house). The guy that showed up looked homeless. He looked at our outside unit and came in to tell me what was wrong. He was so poorly spoken that I could not tell what he was saying. All I could get out of it was that there was something wrong with the outside unit and he would be submitting paperwork to AHS and to expect about 2 weeks to get this done. He then asked for a check for $125 (our deductible), which I expected to pay.

The company was great! The work was excellent. My warranty from you guys is awesome!

The last time I used AHS it was to replace a water heater. The contractor was very professional, arrived when he said he would and did a good job installing the water heater. He cleaned everything up and there was no mess left behind. I am very pleased with his work and his work ethic.

This is a good company which has been there for us when we have had problems. The contractor we had last was very good and professional. He arrived on time and telephoned before arrival.

Brought in Air Repair Specialist. They replace interior unit with a A-coil unit, Lennox uses a V-coil & used same air intake so air flowed across side of coil instead of through it. After Home Shield sent them back twice unit still not working. They were going to send same contractor again, so I hired Becker Brother's who found out what was actually wrong with unit in about 5 minutes. Home Shield has inexperienced contracts & keeps sending same ones. I'm assuming because they are cheap. They will not repay me, but it's worth it to have a/c fixed. Suppose upper 90's to 100 the next 3-4 days and at least I'll have a cool house for Father's Day.

I've been a loyal customer of American Home Shield for 5 years, I've made my monthly payments of $54.83 each month without failure. I've had one service call within the 5 years of owning my home, the first call to replace a faulty water heater went smooth. However, I experienced issues with my A/C unit this year. I placed a call to American Home Shield on a Sunday, I didn't hear from the contractor Southern Comfort Heating and Air until the Tuesday.

My only complaint is when I call AHS the wait time is terrible. In this day and age, everything is computerized so I would assume my claim with AHS would have went in a lot faster if I did it online -- but I like to talk with people over the phone. But once I get through everything else, they're down here. They tell me who will be coming to service my problem in the area. They also give me the telephone number and the name of the place. I called the plumbing company myself and let them know that I put in the claim. From there, they scheduled an appointment to come to my home and took care of what I had happening at that time.

In concept, a home warranty is a good idea, only if the company offering it will follow through. I have a cooktop with a broken igniter. No big deal. AHS sent out contractor #1 - 4 hour window, looked at it could not find a model number and left. Contractor #1 came back a week later, presumably to fix the cooktop. Missed the 4 hour window by 1 1/2 hours. Looked at the stove, could not find the model number and left. Contractor #2 called in, total no show and no call. Contractor #1 never called to say they were running late. Contractor #3 called in. I was at the residence the requisite time - no show no call. I have now spent 17 hours waiting on contractors with no resolution.

I love American Home Shield. Every time I call them they're right on the ball. They send somebody out and call me to make sure it's done right. They're great!

5/14/2015 **. My A/C unit would not power on or cool house, AHS had me contact a company via their outside authorization department. I contacted local company R. Brooks Mechanical. R Brooks came out to my house the week of May 27th, diagnosed and reviewed A/C system and recommended a complete replacement to AHS due to several failed components, age of system and lack of ability to repair entire system for less cost than new unit. Paid 89.00$ for service fee to R Brooks. AHS denied company's service and unit replacement then told me over the phone that I was not eligible for any compensation. AHS calls separate AHS-contracted company Mann's Mechanical without informing me of their request or obtaining my authorization for someone to come to my home.

I haven't had a problem with AHS. I only had one experience in submitting a claim this year and the representative I spoke to was courteous and the contractor they sent was great. I'd definitely recommend their service.

The hot water heater and release valve on top were identified as having to be fixed on 5/13. They offered me a buyout that was half the cost of having a plumber install. So, I told them to move forward with the order. The order was never released on 5/21 when I called them so it could be ordered. I found that out on 5/29 when I called for a status. Then on 5/29, they said they released the order and said it would be available in two weeks. I called on 6/11 and the hot water heater still hadn't arrived. I complained about the time I had to wait. I was offered 75 dollars off my next service.

Made a service requested through their automated system last evening before 6pm. Never received a confirmation via email. When I called AHS this morning, I was informed by the customer service rep. ** in Memphis, TN that the request was not sent to a contractor till 3am today. You have to wait 24hrs from 3am today (6/17/2015). I informed her that I did not receive an email confirmation to which her response was "WELL IT WAS SENT TO YOU". I requested if I can at least have the name and number of the contractor assigned to me. She gave a me the wrong # ** (I repeated this twice to her to confirm). Also the company name she gave me (Total Air Care) are based in FL. They have no location in GA. I live in Ga. So needless to say, I have a company in FL assigned to my residence in GA.

I recently submitted a claim for my dryer with AHS and everything was taken care of and I didn't have to pay anything. The dryer had stopped working and I had it repaired on the 23rd and then died again on Sunday. Three weeks later, it was the exact same thing but the contractor was nice and I didn't have to pay a dime which I was very happy about. Overall, I've always been very pleased with AHS in the last five years I've had them. They are fantastic and they're worth the money to pay every month.

AHS answered our call within two days and they fixed our washer which the track had broken. When we had a garage opener situation they had to search around to find out who can fix it and that might have taken them about three days to fix. I guess it depends upon the type of service call as to whether your response is more immediate or not. Our house is eight years old so we figured things that are not of high quality would break. We continue with them to this day so we don't have as many issues as an older house would. Overall AHS have made good with all of our calls.

We called about our broken AC unit at the end of March of this year. We have basically been trying to get it fixed since then. It is now June 16 in SOUTH FLORIDA. We have been going back and forth between AHS and the contractor that they sent out to us. We know that the unit that we have is not appropriate for the size of our house but AHS continues to allow the AC company to just continue and replace parts on the AC over and over again. In the meantime, it is 87 degrees in my house at 9:00 at night as the AC unit just runs and runs.

I am very happy to change my opinion since my last review. AHS contacted me and investigated the problem with my heat and Air unit. They have now replaced both units with new ones. I am so glad AHS made this right, and I will continue to use them in the future and recommend them to others.

Recently, on June 9, our Air conditioning went out. On the morning of June 10, I placed a service request. On June 11 the technician finally arrived. Our service call window was supposed to be 12 pm-3 pm. However, the technician did not arrive until after 5 pm and did not complete his assessment until after 7 pm (keep in mind the service technicians and companies are just contractors for AHS). The Technician informed us that our compressor was out, that he would need to order a part. He also informed us that this whole process could take 7-10 days for AHS to authorize the repair, order a part, and get another technician out to finish the repair.

American Home Shield is terrible. I got this service when I bought my house in August of 2014. I called for a plumbing problem in November of 2014. I had to pay a $125 deductible twice for two different plumbers to be sent out and neither told me what the problem was. I was simply told that it was likely a "foreign object" in my pipes causing the problem. Neither plumber identified the problem. Both plumbers refused to use video equipment to see what was in the pipes since AHS did not cover that. I called AHS both times and explained that it was bogus for them to expect me to just accept that whatever object was in the pipes was not covered since I was never told what the object was. I found out later through a private plumber the issue was not the pipes, but that I needed a new toilet. AHS refused me a refund.

I have been an AHS customer since 2006. They seem to find the smallest things not to cover or pay for. My refrigerator went out on May 18, 2015 and they sent a contractor out on May 27, 2015 to check. Fast forward they wanted me to purchase a refrig and submit receipt for refund. This is why I have a warranty so I don't have to purchase. Still today I am without a refrig and no funds still waiting on cash out check that I suppose to have received by the 15th of May.

I had a recent problem with my AC during the night so I called American Home Shield around 4 or 5 o'clock in the morning. Scheduled the work until the people called me at 8 and they were there at 11:30 which was efficient, and they fixed it before 12 o'clock noon. After the repair, the AC is working just fine and it's been great. The experience with AHS was phenomenal!

I would like to thank AHS for resolving the problem. I was contacted by a representative who authorized a local contractor of my choice. The contractor fixed the cooler and sent me the bill. I forwarded the bill to the representative and they paid the contractor. I would like to thank Consumer Affairs for their quick response and AHS for the timely response after my Consumer Affairs review. I have since had the opportunity to use AHS and they were timely and professional.

A warranty help me with things I'm unable to do as well as being able to stay in budget.

We bought a house that came with a warranty, and paid extra for coverage of the pool equipment. About a month later, the filter (which had been working fine) sprang a leak. AHS sent someone out, and they refused to cover it. We complained, and they sent someone else out for a second opinion. When they still refused to cover it, we asked to cancel the policy. They said someone would call us back about that. A couple of weeks later, someone did call, but they still hadn't started the process of canceling. They said they would, and someone would call back. That still hasn't happened. I just spent almost an hour on hold before I gave up trying to reach them. This is nothing but a scam -- they won't cover things that seemingly should be covered, and then they seem to want to make you jump through impossible hoops to cancel.

I had people come in town and it seems like everything blew up all at once. The air conditioning upstairs wasn’t working. All three rooms up there were blazing hot and AHS people came out right away. Submitting a claim with AHS is very easy and straightforward. Just online and not a lot of questions. There were two men who came and explained what they were going to do, what they were going to look at, and what they needed from me. They were thorough and very pleasant. Having AHS is worth every penny.

I called in for service to repair or replace my pool heater on 4-27-15. Today is June 15, 2015 and I am currently on the phone to AHS again trying to get some service. To date they have assigned Platinum Pool Service (who no longer services pools in my area), Monterey Pool Service (who has never called me and I have not been able to make contact with), and Kelly's Pool Service. Kellys's Pool Service has been to my home to look at the problem. They stated that the pool heater was never fixed properly when I called in back in October of 2014 (Service was finally done for that call in January of 2015, ALMOST THREE MONTHS LATER.). The work was not done correctly, it worked once and then no longer worked after.

AC went out. The company AHS uses does not work on weekends. Called on Friday, could not come until Monday. I live in Florida. It's in the 90's. We both have very bad sinus problems & allergies & are suffering through all this. So the tech finally gets here & tells me I need a new compressor. Says it will take 3-5 days to get the part & then I have to go back on the schedule to get it repaired. All in all, this could take 1-2 weeks. I asked if they would lend a small window unit in the meantime, and tech told me they do not. He also needs to be paid the service fee before he even ordered the part. Fee is $75. Then he tells me the Freon Recovery would be $55 per pound of Freon. I would need close to $400 of Freon, plus that $75 service fee & they may be a disposal charge for the old compressor. All in all, not very happy with AHS. We are very close to canceling our service after this repair.

My experience with American Home Shield so far has been good. My recent claim was a refrigerator, I've had a problem with it two or three times. The representative was fine and we had no problem about the contractor sent. He's a friend of ours and we've known him for years. Since the repair, the performance of the refrigerator has been excellent. I would recommend them.

We have had an issue with a flooding bathroom upstairs for over 24 hours now. Last night, I was up every hour to bail water out of the sink so that it wouldn't do any further damage. We initially called AHS yesterday afternoon and were told someone would contact us within 4 hours. In the meantime, we used every towel in the house to try to stop the flooding. No one called us within the promised 4 hours so we called again. They told us they had no plumbers available. So we called again this morning and they told us no one would be available to call us back until Monday (48 hours from our original call) because the situation was not deemed "emergent."

I wasn't pleased that I had to pay so much for refrigerant when American Home Shield pays so little $10 lbs which is nothing considering how much the company charged. I cancel my contract and I'm having so many problems getting my refund back.

So far, we replaced a water heater and I also had a ceiling fan problem. The water heater was replaced. They did a nice job. They were reasonably quick and the same on the fan. It took a few days to get something scheduled but it wasn't an emergency. I was pleased. Excellent!

Called in that my A/C was blowing hot air on Monday morning and got email that contractor had been assigned. It is now Saturday night and 4 calls and 1 mail to the contractor, 3 calls to AHS, and still nothing from a repair person. Response from AHS "nothing we can do about it and there is no-one you can complain to".

They have not made any attempt to contact us to resolve nor depute, they lied. They are a fraud. The company they sent out to repair our unit said we didn't keep the annual service up. Really! We bought our house brand new over 20 years ago and if we didn't maintain service yearly to our unit it would have been burned up. I attempted for a months even after we had to purchase our own unit for them to be responsible to no avail. The continuous messages I left, were with no response from the agent that were to help me resolve our dispute. I left a message each time I called to no avail. So after two weeks we canceled our contract with American Home Shield. Still disappointed!!! They should be paying for this new unit we had to buy.

Some are good and some are bad in our experience with American Home Shield so far. We had a repairman that was supposed to be coming this past winter to repair an air conditioner, and it was like days and days and days before they'll get to us. I wound up calling someone else that wasn't a part of AHS to come out and fix it. Most of the time I just go online and put something there. Once the contractors that they send out to us do come out, they're always nice and they always explain to us what they're doing. In the past, I had other things that needed to be fixed and they've been okay.

Everything's been hunky-dory with American Home Shield. Our most recent claim with them was when we had problems with our pool. We called and two days later a guy showed up and had it fixed before I could get out the back door...did perfect. He was great, courteous, and explained what he did.

I have been with AHS for many years and am just now figuring out that it is finally time to leave. The more I use AHS the more upset I get. The contractors that they use are horrible. Case in point, my tenant had a broken faucet handle in their shower and the contractor was over 1/2 hr late. Once he got there he said he didn't have the right part to fix so he looked up on his phone where to find a local Home Depot and he told my tenant that Home Depot was closed and they closed at 6pm. So he would be back the next afternoon, after he took care of some personal issues. In the meantime, my tenants have been without water all day and water will continue to be off until the contractor gets back tomorrow afternoon. RIDICULOUS! All but 1-2 of the contractors we have used from AHS have been just as incompetent. I'm taking both my policies elsewhere!

Great customer service. Knowledgeable representatives. When I bought the house last year I did not intend to renew but after dealing with American Home Shield I changed my mind and I renewed for another year.

AC was not working. They plainly rejected the change of system as it was not normal wear and tear. The rep refused to explain what does normal wear and tear means though. We have been doing proper maintenance of AC annually. When they sell contract they make it lucrative but they are nothing but sham. We have been paying monthly to keep us covered for uncertainties but remember AHS is nothing but scam and dent of your monthly insurance and expensive co-pays. Angry customer from Fayetteville, Atlanta, GA. Will never ever go back to them.

Called AHS about a main water line issue and was told by operator that most likely it was not a covered item. They asked me a few more questions and then talked to a supervisor who told them it 'might' be covered and to send a technician. I told them to NOT send a technician if they were pretty sure it would not be covered. When the tech arrived I told him the situation and he said it definitely would not be covered and that they should not have even sent him. He said he was NOT going to charge me for the visit. Later AHS billed me $75 for the tech visit. I sent them the invoice showing NO CHARGE but they still insist I pay them the $75 or my coverage will be terminated!

Replaced broken KitchenAid dishwasher with current model. Dishwasher was stainless steel and we replaced it with another stainless steel to match our other kitchen appliances. We knew it would cost a little bit more than standard color but it was worth it.

All of my experiences (with any service that American Shield has provided) have been very positive. All contractors have contacted me within 24 hours. All of my problems have been resolved. My most recent serviceman was very professional and efficient (as was every serviceman I've experienced). He was not as "friendly" as others I've experienced... but he was very efficient. He answered my questions and finished his task within a short period of time.

Plumbing problem. Made call & was taken care of promptly.

Highly recommend AHS. They make it simple to get a home repair and you don't have to worry about locating a qualified contractor.

The only thing that I'm unhappy with using AHS is sometimes the vendor just thinks it's almost automated getting somebody within my area. If that vendor is not effective, it's almost impossible to get him changed. I end up having a not good vendor and I'm stuck with him. That's wrong. They need to change that. I had an experience with that with the first person who was fixing my microwave. Other than that, everything else is fine. I talk to customer service. They're excellent and everyone was very respectful. I can't complain. I would recommend them to somebody else.

Our service has been by far the worst I ever received from AHS and their contractor. Months back I requested my ice maker to be fixed and AHS sent 2 different contractors out and both mentioned that my ice maker needed a part that was no longer available. I called AHS 6 times to have them either replace the ice maker or fix it, and they insisted that they would resolve the problem and it never got resolved. I still have a broken ICE maker and I've paid $75 in fees to include my monthly payments to AHS.

I purchased American Home Shield (AHS) warranty with the purchase of my home in December. I had an air conditioning unit go out yesterday, June 11, 2015. I called for service on June 11. An A/C company, A-US Air Conditioning of Texas, out of Garland, Texas (I live in Austin, Texas 216 miles away! What the heck!!) was the authorized repair company for AHS. They cannot even schedule to look at my A/C unit for FIVE (5) DAYS!! It's Texas, it's hot! Some warranty and service!!

I needed RETORT my review from earlier today. There is NO limit on the cost or replacement on the AC unit. So it can be conceivable that my $600/yr cost can be justified if a whole new unit is needed. The only remaining comment from earlier today is it is a "repair" warranty, so their PREFERENCE is always to REPAIR vs REPLACE. Even if it is a 15-20 yr old unit, they will try to BAND-AID it vs replace it, which can get troublesome over time.

So far I've only used them once and they're pretty impressive. I'm in Texas and the air conditioning in this part of the country is pretty hectic at times. AHS acted quickly on my claim considering all that's going on and the contractor they sent out was awesome. He was courteous, quick, and efficient.

I live in Las Vegas and we called on Monday 6-8-15 that our A/C was not working. They set up a service request and emailed it to us for a company called Air Squad. The company came out and the compressor needs to be replaced, the technician gave AHS the information and they ordered the wrong part. The part was re-ordered and now in and today is Thursday 6-11-15 and we still have no A/C. I am a 65yr female with many medical issues and I also have a 12yr old special needs grandchild I am raising in the home. The house is very humid and we are all suffering. Also the situation doesn't call for me to be able to afford to stay at a hotel and my husband is not working. We also found out that after several pages of the contract which had changed that now AHS is only going to pay $10.00 per lb on the puron and we will need to pay the difference of $35.00 per lb and it needs 16lbs.

Customer for 3 yrs and have not yet used policy, but I feel like my house is covered.

This company is completely inept. First of all, if you wait on hold as long as I do, they claim to have someone at your business/home within 24 hours of your request. Yet, when I called Friday evening because my AC was broken, they were not able to send someone out to service my AC unit until the following Wednesday. When I called to see if anyone could come out sooner, they apologized and stated, "Sorry, we don't come on the weekends unless it is an emergency". An emergency is considered if the heat index is greater than 103. Mind you, the head index was 98. I am also pregnant.

A/C repair. The service that I requested was completed on the first trip. It took a little too long for the appointment day, but that's to be expected this time of year.

I had an air conditioning issue and filed a claim with American Home Shield. The service of the contractors sent by AHS was good. They came out to repair the unit but within a week it stopped working again and they had to come back out to repair it again. Since the second repair, it has been working fine. I did notice that there are some wires coming out of the top of my air conditioning unit, and I am going to reach out to them to inform them of this.

Changed out housing of the faucet with new parts. Timely and professional.

My recent claim was on my AC that would not work. The repairman replaced the thermostat. However, about an hour after he left, the unit went out again. He came back that same day and discovered that the water pump was also bad, so he fixed it right up. Submitting a claim is easy with American Home Shield. I haven't had any problems with the representatives except that one time when they didn't pay for something I thought they should have paid for. Other than that, they have been fine. I have been using American Home Shield on my homes for 35 years already, and I have recommended them to several friends. They do a good job and I'm happy to have them.

A/C repairs service was provided within twenty (24) four hours with a reputable company. Hot water heater here again. Service was expedited within reasonable time.

My recent experience with my sump pump stop working called American Home Shield. Contractor came out on a timely manner, took care of the problem, replace sump pump. Contractor was very thorough, answer my questions, cleaned up the area he was working in. I haven't had a problem since.

I have been with AHS for five years. I think they are good with small repairs (microwave, etc.) However, with big ticket items, I have been very unhappy. I have had to call them out yearly for my dryer and each time, the representative has misdiagnosed the issue with the dryer. Luckily, one time, the repair is good for 60 days and they sent someone else out and I didn't have to pay the $100. Our refrigerator was misdiagnosed as well. Unfortunately, it was after the sixty days and I had to pay another $100 after about two months. The new repair guy told us that the original repairperson had misdiagnosed the problem. I was very irritated that I had to pay more money for the service call after someone had just come.

As often as I DO NOT need AHS, it is good to know they are there when I DO need them. Lately, it has been A/C issues and always, they are handled quickly and efficiently by courteous repair people. I cannot recall any time I have had to call them back because a repair failed. Most time, they have the part needed with them and if not, then they do in a day or two at most. I recommend AHS to anyone looking for home appliance repair insurance.

Several months ago your firm replaced our water well pump that had stopped working. It was professionally done. Very satisfactory service. Years before a lightning strike took out the pump. They fairly quickly came and replaced the pump. That is our potable water source.

Our dishwasher's fallen off track. Submitting a claim was pretty easy. The company's always been great. The contractor whom they sent was wonderful. He was very professional, very quick to reply to our claim, and punctual. Our dishwasher was fixed and now it's working great.

Express Heating and Air did a great job. They got to me as soon as they could and my A/C runs very well now. My call in for the service request was handled with professionalism and politeness. Thank you.

The second time I called American Home Shield was over a problem with the heating element in my dryer. As always, it has been easy to call and ask questions. They sent out someone to look at the problem. Fortunately, they always had what I needed both times as far as replacement and equipment were concerned. The contractors were good.

American Home Shield is by far the worst business/company/corporation I have ever dealt with. They are beyond terrible with their communication and is why I am searching for a new home warranty provider. I put in a service request August 2014 and gave them my wife's number because I was deploying overseas and my phone was going to be turned off. Her number was never given to the dispatched company and not scheduled for a few weeks. It finally got scheduled, but the contractor took about 4 months to get a couple small light fixtures fixed. This wasn't AHS's fault, but the fact they never followed up with the contractor or my wife to fill her in on what was going on was their fault. I had to call AHS several times while overseas in order to ask them to call my wife and let her know, that never happened.

We purchased a home warranty from AHS and have had a previous policy with them as well. Shortly after our purchase, one of our a/c units was not cooling efficiently so we placed a service request. Based off the fact that the technician said we had a leak in both our systems (including one we didn't call about or notice wasn't cooling), they stated that the problem had to have been a pre-existing problem and they refused to cover anything. They declined coverage based on their own assumptions. NOT based off the technician's opinion or statement. DO NOT PURCHASE A WARRANTY FROM AHS!

We called out a few different ac repair companies to check out our 21 yr old heat pump, and also had the repair company from AHS. All of the companies said the system needed to be replaced, except AHS repair company. The coils were all rusted and the inside was molded. The compressor also needed work and was low on Freon. The repair person from the company AHS uses said that AHS would not replace it. My husband emailed AHS several times and got no response. He called and was put on hold several times only to end up back to first person he talked to who said "Oh the repairman reported everything was working." He wanted to talk to someone and see what could be done about the unit. Since then, I have seen several complaint about AHS on the internet.

I have had AHS on two homes for multiple years and haven't really had to use them. It's been comforting to know that it's there if needed. Well, it was needed and they did not come through. There was an extremely urgent need for a plumber (yes, nasty stuff) and the one they sent 1 or 2 days after the request, misdiagnosed the problem (horribly I might add. It would have cost me a lot more money had I tried to "fix" what they said was the problem) and allowed a very nasty problem to get several days old because of faulty equipment. AHS never followed up to see how the problem was being resolved and did not involve themselves in the process. I had to act outside of AHS guidelines to get a very nasty problem resolved immediately before it got any worse.

I'd rate them the highest! I’ve had no problems with AHS. It's been great. The AC contractor they sent out was very thorough, knowledgeable and friendly.

My husband and I have had an AHS warranty since purchasing our house in 2002. We have only had several claims and all previous claims were met with competent repairmen and the problems were solved. However, this time has been very different. Three weeks ago our washer and dryer went out at the same time. We set up a repair appointment with a company (Riverside Construction in LR) recommended by American Home Shield and the repairman came to the house 5 days later. He said he had the washer fixed and was ordering the part for the dryer. It would be here in 3 to 5 days and he would set up another appointment when it came in. Great! We were satisfied and waited patiently for our next appointment. If only it had worked out that way. The washer was NOT fixed and the part was not ordered!! ** (the owner/supervisor) called my husband back the next week and said there was a problem with the order.

I am writing at this point as a very angry and frustrated customer. My one suggestion to you is do not sign up with them unless you have about 40 hours a week to be on the phone for continuous follow up on issues with airconditioners. Our air conditioner went out 05/05/2015 and we promptly reported the issue. The technician came in that evening and told us that there is a Freon leak in the unit and that he will be back the next day to fix it...and then started the trouble.

I purchased this warranty through the realtor when purchasing a new house approx. $525 to include water softener replacement. About 10 months later the water softener broke down. I contacted AHS. The installer then called and came out promptly and told me I would need a replacement and AHS would call me to let me know what was covered. After a week I called them and they told me the installer said it was working properly and if I thought there was a mix up they could have them come out again for an additional $75 charge. After multiple phone calls to both installer and AHS they waived the fee and sent the installer back out to find out that it needed to be replaced...again. After another week goes by I have to then again call both the installer and AHS to find out what is going on and again they are confused. They both have to call each other multiple times over many days to figure out what is covered if they actually came out again and so on.

My experience with American Home Shield was excellent. I would recommend them.

We are completely dissatisfied with AHS. They work with unresponsive vendors that stop responding to AHS about our issue because they'd prefer not to attempt to fix it and take more than week to make a service call (what happened to service requests within 24 hours?). Summer is heating up quickly, and with young children and an AC unit that's not working, I question why we have the warranty in the first place. It has been a week and a half since our first call and a week until they can get a (potentially) competent vendor out to help us. A call to customer services yields no answers as their call center employees appear to be clueless and there is no manager available to speak with. I debated between a single star and two stars and gave the company the benefit of the doubt - but I would not recommend this company to anyone.

My central AC compressor unit stopped working. I contacted AHS who then sent out an AC repair company to look at the unit. The repairman spent less than 5 mins looking at the unit and determined the compressor unit was fried. When I contacted AHS a couple of days later to find out when they would replace the unit, I was told that my claim was denied. They stated that it was determined by the repair technician that the unit failed due to "lack of maintenance" and was not covered by the warranty. They said I had to get my own second opinion. The AC company I contacted came and checked the unit and he informed me the unit failed due to routine wear and tear. Still, AHS refused to honor the warranty. I am out $2200.00 for a new compressor unit. Still, AHS refuses to honor the warranty. Very dissatisfied with this company, would not recommend them to anyone.

AHS has been keeping my 40 year old air conditioner on life support for 20 years. I am sick of them not replacing it, especially considering my monthly fee has paid for a replacement many times over. I am sitting in 104 degree heat waiting for a contractor to contact me. I don't know how they pick contractors who have no interest in serving customers. Good luck sitting on hold for a rep.

I have several properties that have AHS insurance. I had to call one last year in Woodland Hills as the valve behind the dishwasher was leaking. The plumber, after taking $125 service fee, told me it was not a routine defect and was based on abuse, and wanted an extra $225 to fix it. I owned the unit for over 8 years, and no one serviced the valve or dishwasher during this period. Also, it is behind the dishwasher and how anyone could abuse is not clear. I got upset as AHS would not even entertain the plumber's scam. I ended up calling another plumber who fixed it for $150.

American Home Shield states that in case that the appliance can not be fixed, they will replace. My dishwasher started not cleaning dishes and the American Home Shield sent me the technician from ASH Appliance from Long Beach. The technician ended up leaving not being able to fix the problem. I called American Home Shield but they won't agree to replace my dishwasher. They keep sending me the incompetent appliance repair technicians (with bad reviews on the web) and refuse to commit what they promised. One month passed since my initial call for repair service. I am basically talked into a contract that won't commit what they initially told me to do. I feel violated. $75 co-pay for unskilled technician. They just wait till you give up and buy a new appliance.

American Home Shield has been awesome so far. My most recent claim with them was for my air conditioning system. I submitted the claim online as well as called and left a message or an email, and they responded promptly and there was a guy out the next day. The contractor, A-US Air Austin, was extremely professional. They always take extreme amounts of time to ensure that they cover all aspects of whatever it is they're looking at and that it is performing the way it's supposed to be optimally.

Broken Microwave - Control panel had stopped working. Replaced and fixed in less than 30.

It has been 2 months since I initially had a service call advising me what was needed and still NOW to date my furnace hasn't been fixed. I contacted AHS and was told my problem would be escalated but... still No Appointment and NO One cares!!! I'm so angry... Looking to cancel my subscription. The problem is with the contractor AHS sent!!

I have paid into my AHS policy for over a year now and I have submitted two claims. The one I am most upset about is in regards to my dryer. My dryer started making squealing noises and we started hearing banging noises. Therefore, we turned the dryer off and called AHS. We were accused of abuse and misuse of our dryer - wow!! - and our claim was denied. I'm sorry, the dryer worked and then it stopped. We were also told that the repairman told AHS that we should have called them 6 months ago. Really? If we had a problem then, we would have.

My recent claim with AHS was for the pool pump since it was leaking. I had a communication problem with the repair guy because he didn't say that he won't make it during our appointment. He took off without giving anybody any instructions on the product that he installed though the product's working fine. But other than that, generally, having American Home Shield has been good. The contractors are not always the same so some are better than others and AHS has turned a lot of experiences to work out really good for us. There was time when they made a mistake and they ended up giving us a freebie card because of it. We didn’t have to pay the $75 on the next problem. We love American Home Shield.

My most recent claim with AHS was for a plumbing leak. It was easy submitting a claim and the contractors of AHS were also great. They did a good job.

We put in a request that the A/C was not working online with AHS on a Saturday afternoon. The online request came back with a company, phone number, and email. I called the company and the phone message statement they were now closed. I sent an email requesting to be contacted as early as possible. The company showed up on Monday afternoon. The technician told us that we should replace our outside system because it is 19 years old and that he would replace the coil in the furnace. He said that American Home Shield would pay a portion for us to upgrade the system, stating that our part would be around $4000. We said, "Go ahead and submit it."

The toilet kept running. It was the fill valve. I’m not a plumber so I didn’t want to take it apart and have my whole house down. The plumber came out and took care of it. Access Plumbing was the one that responded and they did a great job.

I've been with American Home Shield for about nine years and it's really been a great experience. When I have something that needed repair, I didn't have a problem. They're very, very good. I submitted a claim recently for my cooktop and the repairman came out, did his job and he was very professional. After the repair, it works perfectly.

This company is terrible!!! They told me that they have a policy of repairing old broken parts to reduce costs, and that the repair only has to last 60 days to be satisfactory! They repaired a broken plumbing valve and it failed 5 hours later, and was gushing water! They delayed getting a repair guy to fix my fridge that stopped working, and all of my food spoiled before I even spoke with a repair man. They told me that they need me to call back when I reached them, because they didn't receive my repair order yet, even though it's been 3 days. An employee even told me to lie to get repairs done more adequately, and make fake follow up claims.

Washing machine was not spinning fast. AHS sent out a repairman. He spent 5 minutes here, opened front door of front loading washing machine, turned it to spin cycle, and told me the drum and the bearing were damaged. Two days later, AHS called me and told me that the repairman had removed the front of the machine and determined that the washing machine was not covered because I had overloaded it. AHS declined my claim. I never overloaded the machine. Now I have the option of getting a second opinion for another $100. A friend warned me about AHS. Sadly, I did no believe them. Am very unhappy with American Home Shield!

I called AHS 19 days ago to place service request for dishwasher. Still no repairman has visited. I have called three different times to express my dissatisfaction. AHS has placed a work order to three different repair companies, after each company has either not shown for appointment, cancelled, or never called to arrange appointment. Yesterday when AHS was called again, I was assured that a repairman would call me same day to arrange appointment for next day. Well, neither has happened. I am extremely dissatisfied and the delay in service is not acceptable. Monday, I will call AHS for the fourth time and again express my dissatisfaction. If AHS is unable to rectify issues then I will discontinue my contract and find a home warranty company with better customer service.

I have for about 6 years with this refrigerator then stop working. I called AHS. They send a lot technicians, but only come to see and nobody repaired. They said that they can't repair this brand. One technician said that "This refrigerator too big to repair." I was with this problem for about more 7 months. They not fixed, in this lapse needed to buy a small refrigerator and small freezer, and all days need to buy food (for 8 family members.) Frustrated, I bought a 42 Viking used. (I paid $1500.00.) Today I canceled the contract. (June 05 2016) If I have a problem in my future with my appliances I will buy a new one.

My dishwasher was leaking and the technician replaced several gaskets.

Placed a service call for ac service to AHS. They sent company out. Tech spent about 5 minutes "investigating" the problem. Tech went out to his van and came back, said AHS denied my claim, even though it is specifically covered under my warranty with AHS Warranty Company. Tech then tried to upsell me a $6800 repair separately, through "HIS" company, financed over 3 years. My repair "is" covered under my warranty and should be honored by American Home Shield! They should not be sending out people who obviously have a conflict of interest in getting your claim denied so they can upsell you their separate service. I am very surprised and very disappointed in American Home Shield.

My most recent claims with American Home Shield were when the technician came out one time to repair my range and then the next time, he came out to repair my dryer. Both times, he came out and repaired it in a timely fashion. I was completely satisfied with what he did. Overall, he did a great job. The only issue that my wife had was that the technician, when he first time came and I wasn't at home, arrived in an unmarked, civilian car with no uniform. We didn't know he was the technician, and my wife was very leery and had problems with that. She called me before she let him in. But as far as performing the job that he did, he did that very well.

I have been a loyal customer of American Home Shield for 3 years. During that time I occasionally needed minor repairs and AHS performed satisfactorily. Their billing department was always somewhat unreliable but I didn't want to change to another company so I endured their lack of organization. HOWEVER, my insurance needs changed a few months ago and I no longer required the services of AHS. I called AHS on 4/14/2015 and placed the request to cancel my policy effective 4/26/15. I was assured by their representative ** that the contract would be cancelled and I would no longer be billed, and he said someone would follow up with me.

Hot water heater causing endless problems. Was w/o hot water from Friday to the following Tuesday. They promise prompt. Two weeks later, it's not working again. Customer service is giving me the run around, tech was supposed to come this morning, no show and not responding to calls. Looks like another weekend with no hot water. They already came out for this hot water heater FOUR times yet refusing to admit that it needs to be replaced (10 y/o). I lost 2 days of work and spent numerous hours on the phone with AHS. This warranty is a hoax. AVOID!

I received a home warranty through AHS when I purchased my home and shortly needed to file a claim due to a defective dishwasher. AHS assigned the service to Sears. Sears arrived and determined the dishwasher had a defective water pump. The technician ordered the part and a week later a different technician arrived. This technician did not know anything about dishwashers. He looked in the dishwasher and saw standing water so he took my home vacuum (not waterproof), sucked out the water, then disconnected the unit. He then grabbed the front of my farm sink to pull himself up and ripped the sink out of its mounts. He then said the unit was "fixed", refused to reinstall it (saying the first tech uninstalled it so it was his job to do that), took the repair parts and left.

On April 8, 2105 the first contractor came out. He asked that we clean the filter and see if that fixed it. It did not. On April 15 a second contractor arrived. He ordered a part. About a week later the first contractor arrived again. He ordered a part. I advised each one that another company was working on the heater. I called AHS and advised the same. The rep said the second one was the only one authorized. They were to contact the first contractor. The second contractor has now arrived twice over a 3 week period with the wrong part. The first contractor arrived about 3 weeks ago with a part that didn't fix the problem. His company contacted AHS and requested a new heater. 2 months later no heater. I would love to talk to someone at AHS with authority to get this resolved but that has yet to happen. Tired of the run around.

I had a recent claim with American Home Shield for electric. Submitting a claim was very easy. Their rep was excellent. The contractor sent by AHS was very knowledgeable, did a good job, and everything is fixed.

I first called AHS on May 8 when I noticed that my air handler in my attic was leaking. It took them 5 days to send out a service person. The Advance Heating and Air person told us we were low on freon and charged us $60 plus the $75 fee to "fix" the problem. Even when we asked about the possibility of there being a problem in the attic he assured us that was not the case. Five days later we noticed a more dramatic leak from the attic. We called again and they sent out a different service person. This time the man told us we had a cracked pan under our unit in the attic. By now the attic was flooded, the water had rotten and weakened the boards underneath the unit and the insulation and the dry wall ceiling were destroyed.

My parents are in there 70's and also live in Southern Arizona. They have had AHS for almost 9 years now and have not had an issue until now. Their AC went out (mind you it is June and 100), they contacted AHS, a contractor came out to look at it and called in for a service #. AHS now orders the parts and sends them to the contractor. This was 24 days ago and still no AC. It is over 100 outside let alone 90+ in their house. They need to go back to letting the contractor get the part and AHS pays them.

American Home Shield uses inferior service repair companies that are ill equipped to complete common repairs at first service appointment. Call center representatives don't listen to details of service requests to assign request to the correct type of technician requiring additional delays for days. Delays costing customer time and additional money. I think their actions are negligent and I am not sure how they are allowed to stay in business. They don't keep proper records of prior service requests to avoid recorded patterns of their willful negligence. I have no confidence in their service or their desire to provide proper professional service.

I called 5 weeks ago about our microwave being broken. After several days a contractor was sent out who said a part needed to be ordered. He said he would call and let me know when the part would be arriving. After several days, and no word on the part, I began calling the company. No one answered the phone or returned the messages I left. So, 3 weeks ago, I called AHS to explain the problem and lack of response from the company they sent out.. The first few calls to AHS they said they had to email the supervisor who was over that contracted company and they would get back to me as soon as they heard from the company. I patiently waited 2 weeks and still no word.

On April 12th my washer was malfunctioning and given an error code. I looked up the washer online and found what the code meant and what to do to "fix" it. The fix did not work so I made the call to AHS and placed a service call. The Sears technician came out, said a part had to be ordered, and went on his way. A week later the part was shipped to my home, the technician came back out, installed the part and the washer worked! Three loads of laundry later, the same code appeared and the washer stopped.

We paid for a home warranty for several years thinking we were covered when something happened. Several times we called the company with appliance issues and most recently a hot water issue. Every single time they find a reason not to cover your issue - always citing small print in your contract. They really have thought of every way possible not to cover problems arising.

I put in a request for service on the website on Saturday, May 30th. Got an email confirming that it was sent to a company that would contact us to set up an appointment. No call on Sunday. The call came on Monday afternoon with an scheduled appointment on Wednesday between 12 and 2:00. So far I've had cold showers for 4 days. The guy that came out says the water heater needs to be replaced and he will call it in and they would call within the next 24 to 48 hours. So now I may be at 6 days with cold showers. Apparently the company, Crown Plumbing, doesn't do emergency calls and no hot water does not count as a necessity. At this time all I have had was someone come out and say, "Yep, the water heater doesn't work." I will submit a new review if my water heater ever gets fixed or if not, by Friday I'll get one on my own and see if they will pay for it. They SUCK!!

I was happy with them at first when I bought the home and a warranty came with the house. They fixed a dishwasher, a stove. All good. The wait time to get thru sometimes over 45 minutes on hold - then have to call and call when a contractor is slotted yet he never calls - yet I called and called him. Had to keep calling AHS. They called. He answered and said he was busy. Should re-assign job - after 10 days. Why?

AHS dispatched Plumber for repair of slow dripping faucet on Master Tub. Tub is never utilized. Plumber was in home 2 minutes and said he tightened handles but there was "No LEAK." I was not home during this time. Complained to AHS, 2nd Plumber with different company was dispatched for "2nd Opinion." The tech was cordial, and I was with him the whole time. He advised there was a small leak and that Moen valve stems are needed and they will be replaced free and he will order them from Moen for me. One month later I called plumber and asked for status update.

I had a request to fix exposed pool plumbing that was leaking and the problem has worsened because of incompetent contractors that AHS hired and stands behind. It's been going on for 3 months and in that time my policy lapsed even though each time they called me to try and renew I told them they needed to fix my pool issue first. AHS approved items to be fixed and one company fixed some pool plumbing when I wasn't home that led to an expensive pool heater no longer working. Additionally the pool plumbing is still leaking as I wasn't home to show the contractor the issues. Now I have a $2500 pool heater that no longer works because a company AHS hired that won't take the blame and neither will AHS.

We had a plumbing issue. American Home Shield gave me the phone number of the vendor who they assigned it to. I was concerned about getting service because it was Friday and Monday was a holiday. Within an hour, I phoned the plumber and they were able to come out on Sunday. I thought that was good from the plumber's standpoint, fixing that with no additional fees or anything else so it was great. Everything worked fine.