American Home Shield Reviews

We've always been satisfied with the company that American Home Shield sends out. They’ve been out for other appliances that we’ve needed repair on, and they've always been very courteous. I haven’t have long waits, and we’ve been very happy. Our most recent claim was for our microwave and it went very smoothly. We had the service men out, and we were pleased with them. The microwave is working perfectly.

Our oven stopped working so someone came out from AHS to look at it. Submitting the claim online was easy and they set me up with the company or the guy that was going to come out. The guy they sent was good and on time and took apart the oven. He took the part that he needed and then a few days later, they brought the part back. It's been working fine ever since so we're satisfied with the job. Overall, it was a successful experience with AHS and we're very happy.

My air conditioning unit was leaking. The water was running in the garage and also into a wall and it spilled over onto my carpet that I just put down in January. I didn't realize it until my daughter walked by and said the carpet was wet. So we moved my curio cabinet and sure enough, it stained the carpet. We called for service and American Home Shield sent out a person from an air conditioning company to repair the problem. However, they said my carpet was a secondary issue and that American Home Shield wouldn't do anything about it. Nonetheless, I've had a wonderful experience with American Home Shield. Anytime I've called them, they called me back as soon as possible and somebody is dispatched within hours or first thing in the morning.

The air conditioner went off completely and didn't work and AHS phoned it into a company that came the next day. I bought a new air conditioner from the contractor last week and he was very good. However, I was disappointed that AHS does not have a contact for buying air conditioners. The air conditioner broke down and it is repairable this last time but I got tired of dealing with this three years in a row already. I'm very satisfied with the contractor.

There's been a little bit of lack of communication with AHS getting the referral over to the people that were going do the work. A lot of times they say they didn't get it or they just found it. Sometimes it takes a few days longer. We also had a problem getting an AC man out to my dad's house. Nevertheless, no other big problem. AHS has been okay and I would recommend them.

The technician that AHS sent to fix the garage opener was great, very professional and knowledgeable. My husband and I asked him questions and he was good. I appreciate and love AHS. I would not change it for anything in the world and I always tell people to get them. The experience has been wonderful.

I submitted a garbage disposal claim with American Home Shield and it was a good experience. I called and told them about the problem, they called somebody, gave me an appointment and they came out. They came on time and fixed it. The contractor was very quick, diagnosed the problem and put in a new garbage disposal. He was very good, he explained what he had done. They didn't have any problems taking out the old one and putting in a new one. They did what the contract says - I call and they send somebody out, I pay this fee, and that's it. It was what I expected.

American Home Shield is very responsive and takes care of my issues rapidly once I open a ticket online. I have already recommended them and I'd do it again as my experience was very positive.

Washer was leaking water and motor was inop. Sears repairman repaired twice after first install, did not repair problem.

Professional service, courteous and the right price.

We had the garage door opener repaired twice. It was for two separate issues. Everything went smoothly and good. The technicians were professional and did it pretty quick. No issues.

My most recent claim with American Home Shield was a built-in microwave. Submitting the claim on the web was easy but scheduling was a pain in the butt. They first pushed it to a contractor, which was Sears, who couldn't even get out to look at it for two weeks. I had to call them back and talk to a representative and say, "Hey, look, this is not acceptable." So they pushed it to another contractor. In the meantime, I went ahead and scheduled with Sears in case there was nobody else. Then I called the representative. They rescheduled somebody else who still took a week to get out to look at it, but better than two weeks. In the meantime, they never closed out the call with Sears so I get a phone call from Sears saying they were going to be at our place tomorrow and so I had to call a customer rep recently back again to have them cancel that service request with Sears.

I have had nothing but a positive experience with American Home Shield. They are prompt, friendly and knowledgeable. The contractors are the same as well. Very pleased with the peace of mind I have knowing all I have to do is call.

I only had one claim with AHS. I was very pleased with the response and the action that was taken and the company that went and serviced my place. The contractor was very good. He was very prompt. He called me within five hours and he took care of it. I will recommend them with anybody.

Every time I submitted a claim to AHS, everything had been fine. However, I didn't care for the plumber who came the last time. He was different, a younger guy who owned part of the company. He came when he was supposed to, fixed the stuff, and did the work fine but he didn't have a good attitude as all the other people we've ever needed. He was a young smart aleck trying to come up in business. Other that, I'm satisfied with the company and will continue to use them. I've had good luck with American Home Shield. If not, I wouldn't be intending to get them on my next house. It's a home out of state and when I close the deal, I give them a call to have it set up for that house.

We've had American Home Shield for many years and they were awesome. Our most recent claim was about our central heater and it has been excellent since the repair. The contractors they sent were good. We're very happy with them and would definitely recommend them.

I've had some good and bad experience with American Home Shield but the last one, for my washer, was good. I called via telephone and within 24 hours got a response from American Home Shield. At first, I was assigned to another company but they were not responsive so I called back to Home Shield and they referred Murphy. I prefer somebody local like them. Since the repair, the washer has been excellent.

We submitted a claim about our furnace a month ago to AHS. Customer service was amazing and they got it fixed. My husband liked the contractor that he dealt with. He said the guy explained everything well. We’re still debating if we want to change over our furnace to do gas, so most likely we’ll use that company again, so exceptional. We'd recommend AHS.

It had been easy to submit a claim with American Home Shield. The last time I had them was for an electrical work on my fan. Their representatives were very nice and the guy they sent was very good. I thought I needed to buy a new fan but no, he brought out a little switch and fixed something. He was excellent and I was very pleased with him. He's a very smart guy and knew exactly what to do. He came out and got it all fixed perfectly. My experience was very good.

The latest work we had done by American Home Shield was the AC unit. The man that was sent out diagnosed it very quickly and had the equipment on board to fix it. It was all done within an hour or two. They were prompt, very good and courteous.

American Home Shield recently fixed two toilets. During claim submission, I called and was on hold a really long time to speak with a representative about what I needed. I know I could have gone online but I don't go online. But it was fantastic after that and they did a great job. The contractors were very good and service was quick.

My air conditioner went out and I called American Home Shield and they sent someone to take a look at it. He said that it was because of the blower on the outside unit. He didn't have one exactly like it with him then so he said he'd have to go back and get one. But later on he said, "No. This is close enough, it'll work." He went ahead and hooked that up and put it in there. There was another one after that and it was the same guy. He got it going and everything worked fine but I had a whisk of water coming out of the overflow for the central units outside the house. They came back and cleaned that up and was unstopped. He got that fixed with no charge because they were just here not too long before that. They're pretty prompt and the people that come out most of the time actually know what they're doing.

I called American Home Shield when our air conditioning went out. We suffered through the weekend because it always goes out on a weekend. It took several days because of the weekend but when I called the representative, she said, "We'll try to get it done, but I don't think we can because it's a weekend." She called me back and told me it would be in a couple of days. In a couple of days later, early in the morning, they called and made an appointment. When they got here, the young man was very good, he went upstairs and checked it. He cited that the filter was really plugged, which I didn't realize because we changed it not very long ago. He took it out and we put new ones in. He went outside and checked on it and it was working fine, and it has worked fine ever since, so it was a very positive experience. Except for the time waiting for them to get here which they probably don't have any control over, it was great. They were wonderful.

I haven't had any problems with American Home Shield. I rent my house out and my tenants in there had problems with the commode in the hallway. AHS had a local plumbing company worked on it four months ago. About two months later, the problem reoccurred. So we had called out a recall on the toilet. At the same time, I also have an issue with the washing machines getting stopped up. AHS sent another company to work supposedly for the washing machine but they did the toilet instead. They got it flushing and everything was fine. We got it all mixed up. It worked out really good for me because I didn't have to pay the charge. AHS are very dependable and reliable insurance. I get everything done.

Our refrigerator started leaking water and ice, not a good combo. The tech came out, diagnose the issues. He ordered the parts told us what we needed to have done for his next trip. When the parts arrived, he took the inside of the refrigerator apart and put in the new parts. All totaled he was here about 45 minutes including clean-up time. He knew exactly how to make the repairs and install the new parts. Our kitchen was left as nice as it had been before the tech's visit. Very satisfied. I have just renewed our policy.

My most recent claim with AHS was for my air conditioner. Submission of the claim was automated. They let me know when the contractor was coming and the contractor gave me a 30-minute heads-up. The contractor was professional and prompt. He came and did his job and was very nice and pleasant so I didn't have a problem. No muss, no fuss. The AC was fine until a few days ago. Nevertheless, it was a very pleasurable experience with AHS.

My most recent claim with AHS was for plumbing. The toilet was overflowing. Claims process was easy and the people they sent out were great. So far the quality of the repair that's been done by their contractors has been really good.

I like American Home Shield. When I have a problem, I prefer to go online because it's easier than calling. I don't have to do much of anything. I go online, identify the problem and then I'd get an email stating who my provider would be. Everything gets taken care of immediately. I filed a claim for our water heater about a month ago. The heater had given out a year ago and again a year later, and it's only a year old. When I called the provider that AHS gave, they said somebody would be out within half an hour. Sure enough, he was there. The gentleman determined that it was a manufacturer's defect and he arranged to get us a new one from the manufacturer. I waited for three days to get it since it had to be authorized, and everything's been fine since. My AHS experience has been excellent overall.

I previously never got AHS to do anything, so we left them for about ten years because we hated it, but they've been good with our current go around. What happened back then was we couldn't even get a hot water, and everything that went wrong, I ended up replacing myself. My bathtub gets only one hot bath for my two kids and AHS came in with a certain formula and said "No, you are getting enough hot water." I said it was not enough hot water and I had to replace the hot water more than once myself. And then the people they hired for my air conditioner was not around so I hired my own air conditioning guy. Then he told me "Whoever you hired did a horrible job. They wired things that shouldn't be wired and shortchanged." So back then, I had wall after wall of problems.

In early August 2015 my air conditioning stopped working. I called American Home Shield for repair. I have had AHS services for over 11 years and this was maybe the 4th time I EVER called for service. A repairman came out that day, replaced the motor and let some of my freon out as he said there was too much. My air conditioner had not been serviced in over 11 years, so I was very doubtful about that. My air conditioner continued to fail, it would blow out slightly cool air and would not cool my house. When it was 90 degrees outside the inside of my house with the central air going full blast and a window air conditioner I had to purchase to try and stay cool going full blast and 4-5 fans going, my inside temp was over 80 degrees.

I will recommend American Home Shield.

American Home Shield has been as advertised. They've done everything that they said they're going to do and it's been great so far. My last claim was for my ice maker and submitting it was an easy process. AHS set me up with Sears, but they were going to be out in 10 days and I didn't want to wait that long so I called them back. They rescheduled another contractor who would come out sooner and that worked out great. I also previously submitted a claim for my pool heater. I couldn't tell how long it was not working since it's not something I use all the time, but as soon as I called AHS, they came out in a respectable time period and handled the issue in one day.

I've submitted a claim with AHS for a running toilet and I think I might have a valve problem in one of my sinks in getting the water to the bathroom. Typically it only takes a couple of minutes to get back a confirmation email. Sometimes it's a little bit longer to get a phone call or a response from the contractor. Then they usually show up a day or two after that depending on what they're doing. However, the contractor now hasn't come yet and I'm still waiting for him. But typically, it's a good turn around and they seem to have good contractors. We've had a couple of duds but for the most part, they have been very good who try to get the job done.

HVAC repair. It was a very positive experience. The complete job was finished in one visit. The tech was clean, knowledgeable and very polite. The job was also completed very efficiently.

American Home Shield has been very responsive and they've done a good job. Our most recent claim was with our water heater and submitting the claim was fairly easy. Contractors have mostly been very good except one group who we wrote in to them and complained about. They were trying to get extra money out of us for all sorts of things, all the time. That's the only issue we've had.

We've used American Home Shield for a few years now. We have 2 homes that they cover. Several times I've had people come out and they've always been good. We're very pleased with them. Our recent claim was with the washer. We submitted the claim over the phone. The next day we received a call back from the people who would do the service and I called back. They arrived on time, within the window they gave us, and repaired the washer. Our interaction with the AHS rep was to make it convenient for him to get into the laundry room and watch what he was doing. The contractor who came out was a gentleman and did a very clean and efficient job. He explained what was going on and what he had done. The washer's fixed now.

I'm very happy with American Home Shield. I would recommend them. We had to check the performance of our air conditioner because when the power went out it wouldn't come on and didn't cool the house. Submitting the claim was very easy and the contractor they sent out made sure everything was fine.

The upper portion of my refrigerator stopped and the temperature would not cool and so I contacted American Home Shield. They told me to contact Sears, as Sears would take care of the problem. When I did contact them, I was told that they couldn’t come to my house for at least six more days and that was not satisfactory because I had medication kept in the refrigerator.

I requested a plumber to respond to my house and a certified one showed up on time. My request consisted of multiple issues and they were all handled without any questions.

I was pretty much dissatisfied with my experience with American Home Shield. Making the claim for my HVAC system is relatively simple, but trying to get somebody out here because we were rural, was like chewing nails. It took over a month to get somebody out. We had to make four phone calls just to make that happen. When the technician finally came, he was highly knowledgeable and very thorough. He fixed what the problem was. Once he got the assignment, it took him two days. He was very good and has a lot of integrity. I would highly recommend him anywhere.

I had an excellent experience on my recent claim for my air conditioning with AHS. It was very easy to submit the claim online, very accessible and not hard to understand. The contractor sent was wonderful, very pleasant and knowledgeable of what they were doing. I was very pleased to know that when I had to call, they got back when it didn't work the first time. They were a very pleasant company. Highly recommended.

I have been very pleased with American Home Shield. Submitting a claim was an easy process. The technicians were good, and so was the quality of their work.

I submitted a claim for my water heater and the AHS representative explained very well. The contractor was fine. It took one day to order but he got it in and the water heater has been working fine ever since. I'm happy with AHS. With the house being 10 years old now, it's a great comfort knowing that I'm not going to have to pay a couple of thousand dollars on a moment's notice.

I sent out a claim for my toilet. Out of all the contractors who had come out, the one that they sent was by far the best one. The contractor came out there 2 or 3 times because he thought he fixed the problem the first time. Two days later, the problem came back. But ever since he came and replaced the toilet, it looked good.

My most recent claim with AHS was for the bathtub that was leaking and the kitchen. Submitting a claim was very easy and I was very impressed since I've never used American Home Shield before. The technicians who came were very professional, helpful and good. They made sure they explained why they had to cut a hole in my kitchen roof because of the way the bathroom was put in. They explained everything and told me my options and let me choose which route. They resolved it in a timely fashion and they did a great job.

I have 2 accounts with AHS - for my old home that I'm getting ready to sell, and my new home that I just moved in to. We've only had to utilize the service once for a plumbing issue. My wife handled all of it, she submitted the claim to have someone take care of the plumbing problem. AHS' people did a great job and our plumbing has been working ever since then. It's been an excellent experience with them.

Garbage disposal was not working. It was replace the same day.

I've called AHS several times for a water faucet repair and I've had previous repairs on that. Submitting a claim was easy and their technicians who they sent out were very pleasant.

My recent claim with American Home Shield was for our garbage disposal and it's still working since the repair, so it's great. They’re a little pricey but I'd recommend them.

I have always been pleased with American Home Shield. I've used them for 25 years and I don't have any complaints against them. Generally, if there's ever a problem, they attend to it in a timely manner and take care of it. We worked through it and everybody was happy in the end. My only problem has been with the contract and I can't get them to reply. It says on the contract that they charge a sales tax, which was not passed in the state of Texas. I've never gotten anybody to get back to me and adjust that part off of the contract.

Ever feel like all you do is make payments and when you need to use the service you pay for, it doesn't work out. I have been waiting 7 days to fix my dishwasher and still no service visit. Been with them 7 months, never made a claim. Just made my monthly payment. Don't know when it will get fixed. Hopefully before I Have to make my next installment. Can you say "cancel... The policy... Or REFUND"... Would not ever recommend this American Home Shield company. #ripoff

I submitted a claim for air conditioning servicing online. It went fine, and the contractor was very pleasant, cordial, and timely. American Home Shield sent a very professional individual that did a good job and explained what he was going to do, and I appreciated that. Everything's working fine since the repair. Overall, I was very pleased.

We live in Alabama, but my home is in Louisiana and we have had great experience with American Home Shield. They respond in a timely manner. They've been a godsend being that we can't be in the same state with our property. My husband was in the military for 25 years and one of our biggest issues is that we didn't want to move and leave our property without a warranty on it. And so we kept the warranty and it paid off because we know a lot of people that were in the military and had problems trying to manage their house without a warranty from a foreign country. Also, we've heard too many horror stories. People would pay property managers, even recognizable ones, like real estate companies and Handyman to take care of their property, and it would still be a pain in the butt.

My claims with American Home Shield have always been good as well as the contractors that they send. I never had to have anyone come back due to work not done correctly.

Our most recent claim with American Home Shield was for an HPAC issue. We've had that issue for three different times in the last year with this house which we bought two years ago. The contractor was very good. It was a matter of time before the unit finally bites the dust but he was able to revive it and keep it working. I am very happy with him that's why I was trying to use him.

I have had an ongoing claim with American Home Shield for our refrigerator. The contractors have been great. They're very polite. They do call their GE engineers when they don't know what to do. I'm not an electrical person, but the technicians are really good. The scheduling team is pretty good. They call me and give me different times. However, it's extremely time-consuming and frustrating working with AHS. Whenever I had tried to call to schedule, it was not quick. It's unacceptable that I have been on hold from anywhere between 45 minutes to an hour. I understand it's no emergency but 45 minutes to an hour? I have talked to them multiple times now and obviously, they are really busy. They need more customer service people. I've been hearing them and then I get disconnected or get transferred to the wrong department. It's been not a very good experience.

I called AHS because we had a faucet in the kitchen that from the time we bought the home was not working properly. No matter what we did and it didn't matter how we turned the faucet handle, we still got hot water. And it also leaked at the base. They contacted a local plumber who very promptly contacted us and made an appointment. He came over and took care of the problem. We had other issues, though, that we felt were a little more important so we took care of those first and then we took care of this last one. It was totally to our satisfaction and we had a new faucet put in.

I've used American Home Shield a lot and it's very easy to submit a claim. I call and most of the time, I'm satisfied. Their contractors have been very nice, friendly, receptive and professional. I always recommend American Home Shield to a friend.

My AC went out so I went on the website of AHS and put in a claim. They called me within an hour and told me that someone was going to come out. They told me who it was and where they're from. Their reps were friendly and courteous and the contractor they sent out was good. He explained a lot to me and fixed the issue.

I called in a claim to American Home Shield a few months back to have my washing machine and dishwasher repaired. Prior to that claim, I had a not very good experience with the company that contracted the people out. So from that point forward, I decided that submitting the claim online was not the way to go. I had to call in to do it. The last claim that I had, the experience went well with Home Shield and the company they contracted. I called about 3 claims in since I've moved into my house in June, and each time the call wait has been over 10 minutes to get a representative. This time was no different but once I got an individual to speak with, they were very helpful and gave me the phone number, confirmation and the company that would be notifying me of the date and time they would be out.

I've only had one claim with AHS so far, and it was for my dryer. It was very easy to submit a claim. I called and they helped me take care of the scheduling and everything went fine. The AHS rep was very personable, friendly and very thorough and made sure that I was happy before we got off the phone. Meanwhile, the contractor that came out was very friendly, found the problem quickly and helped me resolve the issue thoroughly. After the repair, the dryer has been fantastic and I've had no problems.

I haven't had to use American Home Shield that much but when I did, the service was great except for one experience which I complained about in an email. Other than that, I would recommend them.

The customer service member was very helpful and set me up to renew my contract and add a item that I did not have covered. This did not take as much time as I thought it would.

Had a service ticket opened, since 09Aug, to fix exhaust fan. After the electrical contractor, Budget electric, scheduled a service apt, they did not show up. After I again called the contracting company, they scheduled for another day. The contractor showed up, took the $75 service fee, and said the unit needed to be replaced. He said they would schedule another apt., after they have the parts. Waited for over a month, but did not get a call back. So I again called up the contractor. The contractor showed up without any parts. He dismantled the unit, and left it in a disassembled state, and said would give a call back once he know when he can get the parts. Did not hear back, so called up the contractor again, and receptionist said she would contact the technician that visited our home, and call back.

We've had good experiences with American Home Shield. It has been a while since we submitted a claim with them, but the last one was about our oven. It was real easy to submit a claim with them. The service contractor was very polite, very efficient and fixed the problem. The performance of the oven had been fine ever since.

My experience with American Home Shield has been excellent overall. My most recent claim with them was for the air conditioning. I'm always very happy when submitting a claim. I always request the same contractor - I like him a lot. Since the repair, the performance of my AC has been excellent.

With American Home Shield, it's easy to get stuff fixed. I had to get my dryer worked on and I had no problems submitting a claim for it. The contractor quickly fixed my dryer and it's a lot better since the repair.

I submitted a claim online to AHS for my heat pump. The contractor's always good and did a fine job. They came out, looked at the problem and took care of it. There's not been a problem since then. Everything's satisfactorily done. I just call them and always know it's going to be taken care of. Filing a claim is always easy, never had a problem. It's time for a fall check-up by someone locally (not thru AHS) to see if anything is still going on with what we had called AHS for.

My overall experience with AHS has been very positive. My most recent claim was for my pool pump but I did not get a response from the repair person for more than 36 hours. I called AHS again and within an hour, he called me and was here that same day. The contractor was great. He knew what he was doing and fixed it immediately. It's working quite well since the repair. The AHS representative was professional and courteous too. The only negative thing with AHS is that sometimes, it's very difficult to get in and make a claim on the phone. It's automated and they don't always give you the option that you need. It's easier to do it online.

We needed to fix the water heater and submitted the claim to American Home Shield. The claim process was easy. The contractor they sent was good that's why I called him up two weeks later about a personal expense - a replacement of a faucet which is not covered by insurance. The appliance is still working since the repair. The only thing I need is clarity on their plumbing coverage. But I’ve been with them for years and they're perfect. I have no complaints.

Our most recent claim with American Home Shield went well. At first we had some issues with the contractor coming out and getting everything done. The first company didn't do a good job but after we got all that settled, everything was good. AHS sent somebody else and he took care of everything so I was happy. I like AHS' service. They increased their price which I didn't know but it's OK. I'm very pleased with them.

Submitting a claim with AHS for electric work was easy. All we had to do was call in and tell them. They took care of everything and the repair was done well. The only problem that I've ever had with them is when I had a stove needed to be looked at and supposedly it was a fuse. I didn't know that the guy was three or four hours away to come and do it. When I had trouble again with the stove with the same problem, the guy that was working for them did not even call or consider saying he wasn't showing up at my house and I have waited two different times that I had to set up appointments for all day. It took me four months to get it fixed. Other than that, I've had no problems with them. Everything else with them, whenever I called, they go on to it right away. I'm very satisfied with AHS.

The last time we filed a claim with American Home Shield was to repair an air conditioner last summer. It went out on a Friday so we filed the claim and got an email back saying who was going to do the work. I called that place and the lady told me nobody will be out there until Monday. So Monday, the son of the owner came out and I told him what the lady told me. He wasn't too happy about that. It turned out okay but the customer service on that side wasn't up to par. We didn't like that. But we haven't had any problems since the repair. It was a pleasant experience with AHS. I've been with them off and on since the '90s. I've heard some bad stories but I haven't experienced any yet.

My most recent claim was for a water leak in the basement from the washing machine which happened two and a half months ago. Submitting the claim was fairly easy, straightforward to the website and all that return phone calls from the individuals went fine. Getting access to their website was the biggest highlight. It made it quick and easy and worked forward from there. I was able to coordinate a time and work around my daughter's schedule so she can meet them there. The gentleman was nice, responsive and was able to resolve the situation. When he came out and looked at the problem, he didn't have all the proper tools to do it so he scheduled another time to come back. He brought back all the appropriate tools the next time and had it fixed in about an hour. There were no further issues after the repair. AHS has been supportive and excellent.

The most recent claim we had with American Home Shield was for our dryer that had to be replaced. My husband called them and they had somebody come by here in a good length of time. The contractors were great and professional. They explained, went over the dryer and didn't leave it where I had any questions. Since then, it's working perfect. I would recommend AHS to a friend. However, I had one experience with them that I was disturbed about. It's for my furnace which we're still having problems. They had to order some parts. It's been about a month and we haven't heard back from them yet so we're going to call them to see what's taking them so long. Other than that, AHS is doing what they're supposed to do.

It was a pleasure working with this contractor.

Our most recent claim with American Home Shield was a rental home that we have in Philadelphia. The air conditioning needed repair. We submitted the claim and they sent someone out. They couldn't find a place to park and they said, they wouldn't handle it. Then they sent another person out that would take care of it, but he never showed up. I am not a real happy camper. After I really got upset, they finally sent somebody over and they fixed it. Apparently it's fine after the repair. We had two very bad experiences and I have four homes under the American Home Shield plan.

My A/C made a loud noise around midnight and woke my whole house up. The next morning I contacted AHS and before lunch I received a called from Lanes A/C saying they will be at my house around 1pm. They were very punctual and within a couple of minutes had diagnose that the fan blower had broken. It took a couple of days for another one to come in and Lanes A/C kept me informed on a daily basis. And talk about polite, I would use and recommend them to everyone. They even offer me windows units to use until mines came in, although I have window units they didn't know, so I told them thanks.

Having the policy from AHS is a form of savings when something breaks. However, how quick they can get someone to respond depends on the problem. But it's not their problem, it's whether the contractors can get to you immediately or you have to wait a week. But in my most recent case, I didn't have to wait. There was water leaking in my AC. Something had frozen and it was causing the water not to be able to go down into the pan. I submitted a claim and the AHS representatives helped me and I got quick service. The contractor that they sent explained what was going on and fixed it. My other concern was whether or not a preventative maintenance was covered on the contract. He told me I would have to pay extra for it. Other than that, it was OK and I was satisfied.

Needed a repair on our dryer. Used the internet to set up the claim, contractor responded and set an appointment which he met. Good follow up to assure we would be home at the appointed hour. Contractor analyzed the problem and ordered the part to repair. Part was sent via common carrier and follow up appointment by contractor was established and he was on time. Work completed, dryer repaired, very satisfied with the results.

I had a problem with the washer. I called them up and after two days the Magic Appliance came to check on it and they said, “Okay, we need to order some parts.” It was supposed to take five days and they told me that the ordered parts didn’t come yet so the days have already gone and nothing happened. I kept on calling here and there. I asked, “What is going on?” They said, “Yeah. We already have the part. But, I don’t have an appointment for you until Thursday or Friday.” That was Monday.

Our refrigerator was leaking on the inside so we put in a request to AHS online to have someone come out and take a look. I did have an issue when I tried to schedule with a third party because they were asking for some kind of code from AHS, which I didn't have and so I called AHS but they were able to resolve that fairly quickly. She got on the phone and I gave her the number of the third party and she put us on a conference call, and was able to give them the information they needed.

I had an excellent experience.

My recent claim with American Home Shield was when I had my garage door fixed. Before that there was an issue with my dishwasher. Submitting a claim was fine. I just went online and indicated the issue that I had. One time I got a prompt response. But for my dishwasher it took a little while for someone to finally get back to me. That person wasn’t very good because several months later, I have to call them again and have some work done on my dishwasher. I was having problems with the water just sitting in the dishwasher and not flowing out.

Our repairman was Johnny-on-the-spot. He came out the very same day our air conditioner quit working. Of course, it was one of the hottest days of the year in the Panhandle of Texas. I couldn't be more pleased with the type of repairmen/service I have received over the years. This is a top-notch company. I highly recommend it to all of my friends.

We had the worst experiences with American Home Shield. From unauthorized charges posted to our credit card, being hung up by billing department, invoices for payments already paid for, wasting valuable time on hold forever at times over 30-60 minutes long, being told they will call back but never hear back, vendors who do not respond to telephone or email messages, having to fax proof of payment for invoices they keep sending us, and the list goes on and on...

American Home Shield promptness in taking care of my issue was great! I am very appreciative! United Air Temp came to clean my a/c unit and found my fan motor was rusted and causing issues. Replacement was on the spot - quick and covered under warranty.

Recently, I had an air conditioning issue and American Home Shield repaired it. The contractors they sent were good. They came out and hot-wired it so that we could have air conditioning until the part they needed came in. But the fan blew out so they had to come back out. They fixed it right away that day. It was just long drawn out - a week's worth - but had no problems with it since the repair. I had a good experience with AHS.

Air conditioner repair - The contractor addressed the problem in a timely manner and resolved it without any down time to the unit. Customer service is always helpful.

My recent claim with American Home Shield was air conditioning. Everything went well - I didn’t have any problems. Also, the contractors were real good. They have to come out a second time and it’s been great after the second repair. It was a good experience and I recommend it to people.

I submitted the claim with American Home Shield for my air conditioner and the process was very easy. I didn't do it online - I called it in instead and it was handled very quickly. The contractor that they sent was very professional and did things above what he needed to do. It was over the holiday weekend and he managed to find the parts even though he had to go somewhere else to get them. It's been working like new since.

My experience with AHS has been fine. They were always really nice, polite, and efficient. I have no complaints.

I went online to submit a claim because my air conditioner is not working and I got a confirmation right away. They called within an hour to set up an appointment. I've never had a problem with AHS as they come out and fix anything that I've had to have fixed. Usually, the people that come in are very nice and polite.

There was something wrong with the washing machine - water was splashing and there was water on the floor. American Home Shield responded fairly quickly with our claim but we were unhappy about the result. We were charged $75 but he didn't do anything. He was a very nice young man except his explanation was that it's an old machine and that's what they do, which I find hard to believe even though I'm not the original owner of this house.

Everything was excellent with AHS. Their technicians were knowledgeable and courteous.

I love American Home Shield. Their guys are friendly. They tell you the problem and how long it's going to be fixed if they got to order parts. They're on top of everything. Their technicians are great as well. I had a claim with them recently for my concrete but then I cancelled it because we found out it wasn't what we thought it was. I recommend AHS all the time and I had my friends get it. I've referred 4 people already and I would like that I would at least get a credit or something from them for doing that, but they don't give any kind of reward.

I've used American Home Shield for about six years already and this last year has been the worst one I've experienced. I requested service from them to have my oven repaired and they sent me two different service people that were supposed to contact me. The first one was with Sears that never occurred. The second was with a local company. He called me and I called him right back but it took three or four days before he got back to me again. So I went out and I bought a brand new stove instead. But prior to this incident, I've had excellent service with American Home Shield.

American Home Shield recently repaired our cook stove oven. Their representative was cooperative, informative and on time. Everything was exemplary as far as we're concerned. We don't have any complaints with the contractors they sent as well. Performance has been terrific after the repair. He replaced it and put a new element in it. Experience was as promised and we're satisfied. We'd recommend them.

So far American Home Shield has been fine but I don't know if we're gonna renew because we've had experiences. One time, they said they'll fix our outdoor fan so they sent a guy and it cost us $75, only to find out they don't fix outdoor fans. They didn't do it now even if they've done it before. There was also another time where we were charged another $75 for something they didn't cover. So they tell us they’d cover but once the contractor gets here and they submit it, they just deny it. AHS costs almost $60 a month. We're retired and I can do a lot with almost $800 a year and repair our own stuff. Our air conditioning and heater are old, they'll just keep trying to repair it and charge us service charges. I understand that they'll limp it along and not give us a new one or help us with the cost of a new one. So I don't know what we're gonna do.

American Home Shield's claim process has been easy - I usually do it on phone. Their technicians have been courteous and the repairs they did have been great. I haven't had any problems so far. I would recommend using American Home Shield. I feel very comfortable with them and they give me a good service.

We like American Home Shield or we wouldn't have got it this time. Everything is really good with them. When we lived in Bend a few years ago, we had a trash compactor that broke. They came out and finally, on the third time, they said they didn't know what to do, so they ended up putting a motor in it. That was a better motor than what was in ours which was a heavier motor. Then we used them on our microwave when we lived in Bend and that was a brand new house too.

I'm very satisfied with American Home Shield and and didn't have any problems since I've started using them. They were prompt and they sent the right person here to look at the problem and repair it. I would recommend it to anyone.

Our recent claim with AHS went well. The plumber didn't want to go under the house, so he dug a hole and got a hole in the drainpipe up outside the house. Now, I'm going to have to clean that up. He quoted me a price of $350 and I can do it cheaper myself. But overall, their process has been easy and the technicians they sent were fine.

I had a leak in our hot water heater and submitting the claim with AHS was very easy - merely a phone call and answering a few questions. The claims representative was excellent and the contractors were all very courteous, knowledgeable and professional. They did a good work and I quite enjoyed their visit. AHS put in a garbage disposal too. The experience with them has been good and I have no problems.

Our refrigerator went out recently and American Home Shield was wonderful. But we were not satisfied with Sears, their service provider, because it took them three weeks to get out here and assessed that they had to order a part. It was going to be four weeks more before they could come and put the part in. That was unacceptable. I got on the phone with American Home Shield and they also agreed that that was not acceptable and sent a repairman out here and fixed our refrigerator in three days. I was more than happy with that. We also had a problem with our garage door and my husband took care of that one. The contractor did above and beyond. Not only did he fix the garage door, he tightened it up, did all kinds of extra assorted things and tuned up my whole garage door and the opener. And it works great.

I called American Home Shield recently because my garage electrical was completely out. The electrician they sent was completely professional, went right to work and responded promptly. He knew what he was doing. He found that I have a second ground fault plug in the garage that I did not realize I had. So he was able to get that back going pretty quickly.

I'd recommend American Home Shield. I've had no problems submitting a claim and the contractors that they sent have all been good. Overall, it's a great experience.

I’m very disappointed and disillusioned with American Home Shield and now I’m searching for another provider to service me. I pay them every month for service and they are not providing the type of service that warrants me to pay what I pay them every month. The interactions with the technicians were good and satisfactory, but the quality of work they did with my Kenmore washer is deplorable. They would come out and repair it, and then the next 3 months, it would break down again. So that necessitated me paying another service charge. I was also not advised until after my Sears call that I could’ve had Kenmore come out to service the washer. Then they told me I would have to wait 3 weeks before Kenmore could come out to service the washer. But I don't need that so I waited 2 weeks and decided to buy a new washer.

With American Home Shield, everything goes great every time I have a problem and they get it fixed for me. Everything's always handled and taken care of well quickly - I have no complaints. Submitting claims has been easy and their technicians and the quality of the repair work are perfect.

American Home Shield fixed my very old air conditioner recently. They had to come back a few times until it was finally fixed. It's been okay now for at least a month. They sent me a very good contractor actually. I just explained the problem to the representatives when I submitted the claim and they found a company to deal with it. Everything is adequate but their prices keep going up and the coverage is not always what I might want.

Overall, American Home Shield has a very easy process in submitting claims. Also, their technicians are excellent and the quality of work done is very good. Everything is very positive and I would recommend them to anyone.

My most recent claim with AHS for the oven went okay. They came out one time to fix it and I thought it wasn't fixed so they came out a second time. The guy they sent out was very nice and explained everything to me. They did a great job and everything has been terrific. Now I need to make a claim with AHS again for my freezer, but I haven't had time. When I called, they said since it had been a week, I need to put in a new claim, so I'm going to call them again when I get to work and file a new claim for them to have my freezer looked at.

I'd recommend AHS. Everything went well with my experience with them. I have no problem and they've been okay.

I had a plumbing issue where water was dripping on my washer down the basement. They sent a plumber over and fixed it for me. It cost me a little bit more than they said because of some exterior work that they needed to cover but I was satisfied with everything. I submitted that claim and it went rather smoothly that time. But I did have a bad experience with them the first time I called when the furnace wasn't working and it was going to get down to 17 degrees that night. The customer service representative said that they can send a technician out the next day and I said "No, I need someone now. It's going to be very, very cold" and I said "No, thank you." They didn't seem to understand that so I had to call somebody else on my own. That was upsetting and I didn't appreciate that.

I’ve been with American Home Shield since 1996 and they've always been there. My recent claim was for the washing machine, and they came and fixed it. It cost me 70 bucks. The techs were great and respectful. American Home Shield has taken care of me that’s why I’ve been with them since. I recommend them to all my friends who have houses.

I usually call when I submit my claims with American Home Shield and they’ve been very good for the past couple of years. The claims reps I've spoken with were fine and they’re quick. In some cases, they’ve even given me the phone number of the company they contract with. So they said, “You can wait for them to call you or you can call them.” I’ve called them and gotten things done a lot faster. So I’m very satisfied with it, so is my wife. We have no problem.

I had a problem with American Home Shield. There was no cooperation on their side so I took it upon myself to contact the president of American Home Shield and the Better Business Bureau there in Louisiana. After that, the problem was resolved.

Overall experience with American Home Shield has been good.

Everything's fine and always cool with American Home Shield. They had a good guy who took care of the situation. American Home Shield did a great job and I appreciate the work.

I haven't really used American Home Shield that much but it was fine when I did. The contractor who came to my home was fine. I had him out for the refrigerator's ice maker and the door didn't close properly. It's a hundred dollars for every little item. They had told me I had to pay another 100 dollars to get them do the door because even though it's for the same refrigerator, it's a different item and it doesn't matter if it's the same appliance. I didn't feel like I got my money's worth out of it by any means. I've read in a magazine that said I'd be better off if I would have taken the money I pay them for a year and put it in a separate account for that purpose. I'm stuck with the contract until March and probably won't do it again.

I've been very satisfied with American Home Shield. When I put in a request, they process it usually within 30-40 minutes and they send people out here the next morning. I would recommend them.

My most recent claim with AHS was for my AC. I called them and they hooked me up with a provider. A gentleman came out and checked it out. He said that it needs to be completely replaced, called them, and they found out they couldn't get the parts that were necessary, they went ahead and gave the approval. They replaced the entire unit with a new one. It works fine and I haven't had any issues or any problems at all. The contractor that they sent was clean and professional, too. I didn't have any major issues. I did call back and asked if I can change to somebody that I used maybe, and they said that I had to have whoever they provided, which I knew was in my contract. I know that there's a lot of complaints about American Home Shield. I've had them since I purchased the house. I've used them several times and I have not had a bad experience with them. I recommend them.

I have one experience with American Home Shield that happened a few years ago that was looked into. I had a hot water heater not warming and the people that were recommended replaced the hot water heater and charged me $80 to remove the old one. The guy put it in and then in the end, "Hey, you owe me $80 to take the old one out". I think you have a standard American Home Shield service call fee which I paid. And I didn't want it in the basement so I paid $80, so that service call cost me about $160, because I paid the 75 plus the 80.

It's very easy to submit claims to American Home Shield. I call and they send someone out. My most recent claim was for my walk-in tub. The thermostat wasn't working and the water was hot and scalding. The person who came fixed that right on the spot. We've also had a big issue with our water heater in the bathroom that has been going on all year long. But the problem was not with the person or the company that came out here. It was the supplier of the parts. The longest we had to wait for a part was six weeks, and that was even with the help of AHS trying to get them on the ball. Another time, we waited a month. But for the most part, we've been really pleased with the service we've had from AHS.

I had a water heater problem and they fixed it. They did a great job. My overall experience with American Home Shield was great, and I'd recommend them.

It's very easy submitting a claim to American Home Shield. So far, the contractors they've sent out have been satisfactory. They were professional and were able to answer questions. Everything has been fine and good after repairs too.

The process of submitting a claim with American Home Shield was easy. I had some appliances fixed myself before I realized it was covered under the plan. When I called them the second time, they said that the main problem was covered by what I had. The technicians that have been sent out were very helpful and nice.

We had American Home Shield work on our garage door. Submitting the claim was fine as it has always been. We've had a couple of their contractors who have not been reliable but most of them were very nice, quick and they completed the work as they should. The quality of their work is good.

I'm in tears and it has to do with American Home Shield and the people who are trying to do what they're supposed to. The problem has been going on for about 4 weeks. When I called on Labor Day, two service people were sent out. They said that they would have to order parts. They returned about 5 days later and appeared to be replacing the parts and doing their job. I checked on them periodically to see what they were doing and everything seemed to be all right. It was Friday at about 4, I turned around to ask a question and they were gone. They did the equipment but they did not do a test to see if it would work.

Our most recent claim with American Home Shield turned out very good. They did well. Also, their contractors were professional and able to answer any questions I had. My unit’s working very well since the repair, and I’d recommend the company to anyone.

American Home Shield’s contractors have all been very good and reputable. I had an excellent experience with them and would recommend them.

I submitted a claim online during the weekend and they didn’t get back to me until the next business day. Their representatives were excellent, and the contractors sent for the air conditioner were good. They’ve been out before and were very professional. I definitely would recommend American Home Shield.

Recently, we submitted a claim for the hot tub of our spool. Sometimes it's a pain in the butt getting on their website to submit claims so it's easier to call. Once we put in a claim, American Home Shield usually calls back within two days and have very nice people come out and do the work. They've been really good and we haven't had any problem with them. We've had a great experience with American Home Shield and I'd recommend them to everybody.

We're very happy with American Home Shield. Our pool pump went down recently and I submitted the claim online – very simple. I love the contractor they sent. He understood the problem right away and fixed it within two days. Everything has worked perfectly since then. AHS gave an excellent service. I have recommended them to everyone I know and I had six to seven people buy the warranty.

I started with American Home Shield in '86 and I have renewed it every year. One negative experience several years ago was when they sent an AC person out and they did not do the drainage part correctly. It leaked through my upstairs ceiling and it cost me over $800 to have it fixed. I was not pleased with that but other than that, they normally do a good job because now I have learned to select the people who come to my house. I'm not letting some technicians come when they don't know what they're doing.

One of the water pipes broke in one of the bedrooms, and it flooded the ceiling and bed so I submitted a claim with American Home Shield. The plumber that they contracted came out, cut a hole in it, found the leak, and fixed it. He was very professional, always on time, and when he said that they had to order a part, he called me when the item arrived and asked when he could come and put it in. He even gave me the part that sprung a leak so I could at least show it to the insurance company in case they wanted to see it. However, we had to go to our homeowner’s insurance to pay for the redoing of the ceiling since AHS didn't cover that part. Other than that, I’d recommend AHS to anyone.

We've been with American Home Shield for a few years and we've never had any problems with them at all. Everything has been good. We would recommend them.

I've been really pleased with my experience with American Home Shield so far. Recently, they came to check on my refrigerator. It was easy to submit the claim once I got on the phone. It's harder to navigate online. The rep I talked to was fabulous. They sent someone from Mr. Appliance. He was great and I'd ask for him again (I hope AHS never recommends Sears to me again). Since he left, there have been no problems at all. Everything has been really good.

My experience with American Home Shield has been fine. I've had one plumbing problem and they sent a contractor out. He did his job and all was well. I would recommend them.

Over the last year, I have had difficulties getting qualified technicians on my rental properties in Gloucester and Williamsburg, VA. Generally, I do not receive a call from the service provider or they call to schedule appointment and do not show up. I have to make repeated calls and then contact AHS to contact the service provider. I had service provider come for the initial visit but never returned calls or returned for repair. I have made 4-5 attempts (emails/calls) to get AHS to remove the service charge for that visit from my account. As of today, it is still on my account.

I only had to use American Home Shield once, but I liked it a lot. The technician who came was very knowledgeable, kind and cleaned up after himself. He said that they usually have the part that I needed for the ice maker in stock, but he put the last one in yesterday so new ones were ordered. He told me what day he'd be here with the part and he did as promised. I really appreciated him. I like the security of knowing AHS is there if I need it. It’s a great thing.

We had a problem with our air conditioner and American Home Shield resolved it quickly. It was easy to submit a claim and we did it on the phone. The technicians came out and solved one of the problems. They couldn’t wait long to see if it cooled down to the proper temperature. When I found out it didn’t and called back, they were really quick to come out and find the other problem and get it working. It’s been working ever since for the last month and a half.

Called 3 months ago to open a claim for a plumber, they sent out an AC repairman. Called again, they sent out a plumber to replace a toilet that had cracked. Covered on our policy, he said that he had to order a toilet and would call when it came in. One week later, he called and said American Home Shield would not cover the toilet but he would replace it for $350.00. We call AHS back and asked for a second opinion, they are telling us the crack is not normal wear and tear yet my toilet is porcelain which means it is from the glass family and a small chip can cause a run.

I like American Home Shield. They did my soft water conditioner machine recently. I emailed them and they sent someone out. They came, diagnosed the problem and scheduled to replace it because the machine is already in its terminal age. Within a couple of days, they were back and put the new machine in and got it up and running. It's been working fine since then. They have a very good representative for the company. I would recommend them to a friend.

I had American Home Shield's technician come out about six months ago and he did a great job.

I called American Home Shield about my air conditioning unit. It would not come on and the transformer was bad. I told them it was an emergency. It was 118 degrees outside and I needed the AC. They were prompt enough to get somebody out here within four hours. They came, troubleshot it and since they had the part available in their truck, they repaired it. Everything was fine.

We had family visiting from out of town and sewer stopped up, this was on Sunday. The quickest the service company could get there was the next day at 7:00 am. I rented a sewer clean out from Home Depot and fixed it myself. The root cause was a broken pipe on the cleanout, which means just a matter of time before it stops up again. I called American Home Shield to let them know it was fixed but they were already closed, so I took off work the next day to meet the plumber and show the broken pipe. They called before they came out and I told them the sewer was now working but the cleanout pipe was broken so they said they would still look at it to see what needed to be done. They looked at it and took pictures and said they didn't think that repair would be covered but would send it in and I still owe the $100 deductible. I said if there was no work done I would not pay.

My recent experience in submitting my claim with American Home Shield was very easy. It was for plumbing. The contractors were great and it's still working great.

I've been very happy with the work of AHS. They seem like a very responsible company. I've been submitting my claims on the web and every time I've done it - and we've used it 5 times - within an hour or two, someone calls and asks when they can schedule it. There was one time in which we were billed by the vendor as well but when I pointed it out to them, they corrected it quickly and without any problems.

I like my experience with American Home Shield and would recommend it to a friend.