American Home Shield Reviews

American Home Shield is prompt and efficient. I submitted a claim for my AC, and they recommended a contractor, who I called and gave me an appointment. They showed up, promptly diagnosed the problem, replaced the defective part since they had the part on their truck, fixed it, and then drove off, which was great.

I've had the Tri-City Plumbing for my recent claim with AHS and they were absolutely amazing. The plumber has come out twice because I had two different issues. He was great, professional, on time and does everything I want. I'm very impressed with him.

I had a perfect experience with American Home Shield. I recommend them.

American Home Shield suits my purpose. The contractors that they sent have been terrific but submitting a claim and speaking to their representative is difficult. Also, I referred friends and they received a less service call fee than myself, which I resent. They’re in the same area and even further out from the capital city.

It's comforting to have American Home Shield. About six months ago, I had to call them to have someone look at my air conditioning unit because it stopped working. AHS led me to the right people. It was very easy to call them and they were out within only hours, before the next day. Their service was great. The technician was fabulous. He wasn't interested in gouging me but in helping me fix the situation. He could've led me astray but it was only a matter of putting some of the sealant and picking a part for me. He was able to do that and be on his way.

My air conditioner went out so I submitted a claim to American Home Shield, and it was very easy. They are aware that I am disabled and need to have air conditioning, so they were here first thing in the morning and were very nice and polite. They got to the job and cleaned their mess up when they were done, which was nice. The experience has been great. The only issue we have is that their prices keep going up and up. We have been with them for fifteen years and we don’t know if we'll be able to continue to afford them. Other than that, it's a service that everybody ought to have. I have recommended American Home Shield everywhere.

I called AHS to submit a claim about our air conditioning. It was fairly easy doing it. The tech who fixed my AC came promptly and was very neat. He cleaned up after himself and I was very pleased. The technicians they've sent so far are very, very personable and knowledgeable. They clean their feet before they come in and are just wonderful. I would definitely recommend them.

My most recent claim with AHS was for my dishwasher. It was very easy submitting a claim and I was satisfied with the result. The reps are courteous and my experience with the contractors has been very positive. I'd recommend AHS.

I have three contracts with American Home Shield in three different properties. I filed a claim via phone and online but I'd rather have a phone confirmation like the last one I did - I had a claim for an air conditioning unit on one of my rental properties and they took care of the problem. Their contractors are good, for the most part, and the quality of the repairs have been very good. I did have one sub-par contractor but I called up American Home Shield and they sent someone else who took care of the problem. I'd certainly recommend this company.

In 2003, I couldn't make a claim when I wanted to because they said my appliances weren't covered. They were only covered for a year. I've been paying for 12 years and I used it once in 2003, just after I moved into this house and I haven't made a claim since. But I'm covered in case. My most recent claim was when my air conditioner went on the fritz which was two months ago. When I called, it was supposed to be a five-day wait but it's really hot here and everybody's air conditioner was going kaplooey.

I joined American Home Shield about 4 months ago. Our dishwasher has water that keeps coming in the bottom of it and my husband said it's been that way for three days. When it's set too long, it's going to start to smell so I'm planning to call AHS and say it's still not working. They have tried to fix it three times and this will be the fourth to have somebody come to my house for the same appliance. I didn't have a great experience with the rep who came by in the beginning at all. The second guy who came was okay. The third one was the first rep who came.

I have been frustrated with this company since my first claim. They came to fix my AC only to fill my unit with freon so it could all leak out again in 3 months. They didn't do a thorough investigation of my unit, they took the easy way out since the fine print said I had to pay for freon ($100 per pound - $500 total). I know they took the easy way because when I had the unit replaced on my own, the technician said the coil was severely deficient and worthless. (I saw it with my own eyes).

American Home Shield came out recently for my washer and the contractor they sent did his job. My only problem was when we had our refrigerator fixed and they couldn't get to it until Thursday. We called on a Saturday and there’s nothing they can do about getting anybody out on a weekend. But it was something that was unavoidable, and everything got fixed. They’re on top of everything and very good with what they do.

I would recommend American Home Shield. Their technicians had been really good and we had no problems with quality of the work that they've done for us.

I've been with AHS for a long time and I'm satisfied. I like that when I have a problem for example with the dishwasher, they give me an option for them to repair it or give me the money to buy a new one. It has been a really good experience.

I had to have my 5-yr old garbage disposal replaced. It started leaking out the bottom and quit. When submitting a claim to AHS, I call in and they assign somebody. They call and tell me the guy's name and telephone number. If they haven't called me, I call them right away to find out when they're coming. The guy was here about a half hour and just whipped through it. The technicians and the quality of the repairs are very good. I'm really happy about that but the prices went up a little heavy.

I have been on the American Home Shield program not too long ago and I recently filed a claim for my garbage disposal. I did a complete survey on the computer to submit the claim and as far as service was concerned, it was excellent. The gentlemen that did the work did it very well and took care of it in a short period of time.

I've only had one claim the whole time we've had American Home Shield almost two years ago and the quality of work done has been great. Other than I love American Home Shield, they take care of business. It takes two seconds for them to book someone and when you tell them what you want, within 20, 30 minutes, the contractors are already calling you to set up a time and a date. Except for one technician that irritated me, all of the others have been fabulous. The last time, Christian, he was amazing. I recommend them to everybody.

We had just purchased the house and within two weeks after we signed the papers for the home, the air conditioner went out. So I called American Home Shield first and they set up an appointment. The contractors came out right away and spent about all day here. We have not had a problem since, and that's over a year ago. We repurchased American Home Shield this year because of the experience with the contractor.

The last claim we had was for the fan motor of my heat pump. American Home Shield took care of it quickly and I was very happy with it. They worked well to get someone to come out and take care of the problem. All of the technicians they've sent have been very knowledgeable in what they're doing. I haven't had any problem with them, they react really well to the customers.

The last service I had with American Home Shield worked out great. Submitting a claim to them was pretty easy. I went on a website and put the service in there. And, within an hour or so, I received a call from the agency for me to set up an appointment. That's convenient to me. The contractor that showed up was friendly and straightforward. There wasn't a problem with my AC and I was really happy because the contractor went ahead and told me there was nothing wrong with it instead of just cleaning off and charging me (other places that I go to are trying to persuade me into something else).

We've been with American Home Shield for years and have got two policies with them. Our last claim with them was on a dryer. Their vendor here was A&E and it's always a two visit proposition. They always have to come in and assess, then order the part and wait for the part to come in, and come back to do the repair. But it's relatively painless submitting a claim with them and everything's been fine with the technicians sent out to our home. I did take note of a visit when A&E came out to do the repair and charged me a tax above and beyond the $75 service fee, which I've never experienced before.

My most recent claim had to do with the plumbing situation where the water was continually running in my toilet. I also had a problem with my dryer. I was a little concerned with the plumbing situation because the contractor who came in said that they didn't tell him the correct part that he needed to fix my problem. So I ended up having to wait a couple more days before I got the problem solved. But since the repair, things have been working well. I would recommend American Home Shield to a friend.

We had sinks that were leaking in the kitchen and bathroom, and American Home Shield fixed those for us. The claim submission process was very easy and the technicians that came to the house have all been really good. We were very pleased with them. We like the program and we will be renewing our subscription in about a month.

My experience with American Home Shield has been great. It was easy to submit a claim. I give them a call and let them know what the problem was and they send someone to get in touch with us. The last guy they sent out to do service on our air conditioner was really good. He took the time to run the problem down and fixed the lines. And since then, it's been doing great.

I've had American Home Shield for the last ten years. My experience in submitting claims as well as my interactions with the technicians have been great. I had good services from them. I've had several occurrences to use them and everything has been working well. I can depend on American Home Shield and I would recommend them.

I'm very pleased with American Home Shield. My most recent claim with them was my garage door opener that stopped working. Their contractor came over, looked at it and replaced the latch door opener. It's working great now. I paid my $75.00 deduction on it because they installed and did everything. The contractor was professional and courteous.

I was refused repair to my stove in August and immediately wrote to cancel my account of one year. I never received any response and was billed another month in September. When I called, after a 45 minute wait on the phone, I was told they didn't accept cancellations by mail. They finally agreed to remove my bank information but refused to refund my $35.88. They promised to have a supervisor call. Never happened.

It's been good overall with American Home Shield. They responded quickly and did repairs when needed.

Our thermostat was going out so we contacted American Home Shield. They called me immediately and gave me the name of the company that was coming. The technician contacted me and we set up the time. He was here when he said he was. He checked our system and found that the thermostat was ruined so they had to replace it, and everything was good to go. When we first moved in 10 years ago, we had AHS for 3 or 4 years and we never needed them. We went a couple of years without it, but then we needed them so we got back and will never go without them.

My refrigerator went out and American Home Shield fixed it. I submitted the claim over the phone and it was very easy. The technicians have been very good, too. I'm very happy with American Home Shield.

I was disappointed. It took 3 tries to get my hot water heater "fixed" and they just replaced the rod. I understand that when that is gone, the remains have affected the bottom of the water heater and it will go soon.

AHS fixed our water heater. The first time the contractor came out, he said the thermocouple was burned out and so they put a new one in and the next day they were burned out too. It didn't work, so they put another one but it went out again. They finally decided it was a unit in there and replaced it. Now it's working fine. The contractors were really nice and friendly, and came right out to help me.

I had a contract with American Home Shield for 3 years. My air conditioning unit went out. (Not just went out, finally died.) It was 90 degrees in the house, I have a special needs daughter. When I finally got through to someone after 35 minutes asking to send someone sooner than later, because the company that I was given couldn't come till 2 days later, I was told "No." I ended the contract then and there. Was still charged 150.00$ from the other company who said they would've been free for a "diagnostic visit".

We've scheduled for American Home Shield to service my washer today and I'm waiting for them to come. In my past claims with them, when I've requested a service call, it's taken anywhere from a week to two weeks to get serviced, which is totally unacceptable. The technicians have been great when they had the parts but it's like they come out, look at everything, and can't service what needs to be fixed. They have to call and order parts, and come back and service it in another week. This is what's currently happening to my washer, so I have to wait 3 weeks to have something done. If they had the parts with them, they could have had the work completed.

I recently submitted a claim for my dishwasher with American Home Shield and it was an easy process. We called the company and then they had somebody call us and set up an appointment time. The contractor then came in when he said he was going to come and fixed my problem. My dishwasher was spitting water all over the floor, and it’s not doing it anymore since the repair. We like AHS and I’d recommend them.

I just spoke with Daryl in the Social Media department. He apologized for the fact that a supervisor did not return the call placed in August. He stated that he would immediately resolve the matter by removing the service fee from my account.

It is my second terrible experience with AHS. Our bar fridge broke and unfortunately I had to call them. Representative sent me a contractor and ended up my plan does not cover this type of fridge. Why he did not notified me that it is not covered? Because he does not paying bills I guess. We lost $75.00 deduction because of that. On our request to give our money back because of lack of professionalism they are reviewing our call for more than 3 weeks already!!! Every time I call them they are saying "we have to contact supervisor" and "he will call you back." Guess what? No call. It is not about the money, at this point it is about principle. I would never recommend this company to anyone, even they would be for free.

In our experience so far with American Home Shield, it depends which appliance has a problem. The air conditioning people they have here in our area in Miami are terrible and they don't come. So I have called my own people, even though I'm a member of American Home Shield, since air conditioning in Miami is a necessity. I'm not signing up with them next year because I cannot wait three days for them to come.

The American Home Shield customer service is so long it makes one not want to wait but then not have a choice but to do so. I always waited at least 20-30 minutes every time I called them to put in claims for the plumbing and the problem with my dryer. They tell me to go online but that's something I don't like to do because I know their whole time is forever. Sometimes they don't get back to you, but they're getting better.

My most recent claim with American Home Shield was electrical. It's been easy submitting a claim with them. The interactions that we've had with the technicians that have been sent out to our home have been good. They were nice and got the work done.

AHS is excellent! They're always very professional and seem to be right on top of things. Almost all the vendors they've sent out have been okay. For those that are not, I've let them know that too. But overall, I've had very good experience with them and would always recommend them.

24-hour service is only for someone to come and take a look, not repair. Repairs may take weeks. They take their own time to review, search, authorize, and order the parts, that come via snail-mail. Their contractor will point out some issue which is written in fine-lines in the contract as 'uncovered' (you need a lawyer to interpret them) and they will charge you additional money. In my experience about $200 to $400 for water heater, $1000+ for A/C etc.

With American Home Shield, everything was real good with the repairs that I've been having done. There was no problem. The guys that came out to fix the things were very professional. My experience was all the way to the top. So far, so good.

I submitted a claim for the swimming pool pump, and AHS was going to give us a contractor that I wasn’t familiar with. So I called them back, asked them to transfer it to a contractor that I know, and it went off fine. The problem was taken care of.

AHS immediately gets active in getting your problem solved right after you call them. They're real fast about it and I appreciate that. We called them for a couple of things and those experiences were good in that the representatives were real pleasant and to the point and the service by the contractors was fine. It's a great and wonderful program because everybody's appliances age down through the years and AHS is able to step in and relieve you of a lot of the problems that you would have with home ownership. It's a great experience and I'd recommend it easily to anyone, to family and friends.

It's been a good experience with American Home Shield. They were very responsive so we haven't had any problem at all. We call in and the provider comes out and that's the service. The contractors they've sent have been good and we've been pleased with them.

I submitted a claim online with American Home Shield for my toilet and they did good on timeliness. I submitted my request and the contractors were here within the next day. When they came, they already knew what the problem was. It was quick. They were also very cordial and professional. Moreover, they made a mess but they cleaned up after themselves. My toilet is now okay and although they told me I might be getting a new one, everything else was fine.

I called to submit a claim with American Home Shield and the process wasn't difficult. However, the person that they assigned to me never returned my calls. After receiving a message three or four times on their phone, they could have called back. I was as frustrated as other people would be so I cancelled. I called back twice to make sure it was cancelled and the first person I spoke to was not as friendly as the other one. But regardless, I would still recommend American Home Shield because I've put in a claim yesterday for my refrigerator and that has been handled, and the people are coming today.

I filed a claim with American Home Shield for a water leak and they came out and was able to fix it on their first trip. It depends on the contractors who have come out on different problems. Some take care of it quicker and better than others. AHS must stay on top of it and if the contractors aren’t up to standard, they replace them. One contractor was very rude and didn’t speak to me very kindly and was accusing me of things. He didn’t even have the right customer. He thought he was talking about a different one. I reported him and American Home Shield got right on it. It all worked out okay.

American Home Shield re-billed us for a service call and I'm not happy about that but I haven't had a chance to call them and scream at them. At the time, I knew that they don't screw up so that's not a positive situation. I have a number of buildings that I own with them and I'm familiar with how warranty companies work. We didn't have any problems with the contractor but I expected a little bit more. We're trying them this year.

I had the plumbing worked on. AHS called and set up an appointment, and the contractor came out on time and he fixed it. They exchanged the plug in the shower control and it has continued to work. We have had AHS for a number of years and we're very pleased with their service.

Submitting a claim with AHS is easy and the contractors that they send out are good. I had a fine experience with AHS. I'd recommend them.

My most recent claim with American Home Shield concerned our washing machine. We had no problem submitting the claim. The contractor that was sent to our home was very professional and did a good job. It was taken cared of when they said it would and the machine works fine. No complaints at all. Our experience with them was very good!

I put a claim in for the evaporative cooler and my sister was at home when the contractors came in. The contractors said that they could not fix it the way I was asking because there was a part missing. So, it's functioning but how do you miss a part? I can’t get the contractors to answer me because they said they were waiting for American Home Shield to respond to them. And I never heard back. It's a brand new unit but I think it wasn't working properly so I called American Home Shield and these contractors came out. They've come out here before but this is the first time they told me that they can't fix it, and it would cost me because there's a missing part. But the part was there. It was not like I'm in the habit of jumping on my roof and taking parts off.

I have had American Home Shield for many years and the last two years the customer service has been terrible. It is not unusual to wait on the phone for 45 min or more to get someone to help you and to get a technician out is usually 2-5 days no matter what the problem. Don't go with this company.

My most recent claim with AHS was just a couple of days ago for my dishwasher. They dispatched someone out to me to have it repaired. They looked at the dishwasher and it could not be repaired because there was a hole in it on the top. I waited for American Home Shield to call me back. They did. Although they haven’t replaced the dishwasher yet, we’re in the process of doing that now. What I like about AHS is that I don’t have to go searching for specific professionals. They’ll send a plumber if I need a plumber and an electrician if I need an electrician. I don’t know about these people. The only thing I can depend on is insurance to send me someone that qualifies. So far, I have not had a bad experience with any of the people sent out, and I’ve had quite a few. I'd recommend AHS - my experience with them was excellent.

I had to get the icemaker on our refrigerator fixed for the townhouse that I own that I'm leasing out, so the leasing management made the call to American Home Shield. It got resolved, and our experiences with AHS, for the most part, have been favorable. Except for one incident, things have gotten fixed and I'm happy with their service. They responded well, did what they were supposed to and what they said they were gonna do, and I've gotten fairly quick response from them.

American Home Shield has been good to me. My refrigerator was leaking water. The contractor that AHS sent said it was the evaporator and he fixed it. He was very helpful and informative. The service went well. Submitting the claim was also a relatively easy process, it wasn't complicated at all.

We have been with AHS for 14 years with no major problems. Our air conditioning unit needed repair from time to time. In May of 2015 it was determined it needed to be replaced. It was replaced with a unit not compatible with the air handler. After many visits from repairmen that AHS selected, they finally agreed to replace the air handler. The Air Conditioning folks forced us to dig a trench on the opposite side of the house where the original trench is located. We complied and in turn they submitted a ridiculous bill to AHS of additional charges totaling $1600.00. AHS is requesting we pay the air conditioning people without checking the validity of the charges. The Air Conditioning folks made it clear to us they were not getting paid enough from AHS.

With 1 or 2 claims I’ve done with AHS, they’ve done the work to my satisfaction. The subcontractor called me right away. I don’t have any complaints. It's been a good experience with AHS. I'd recommend them.

Something in my refrigerator was broken so I called American Home Shield to submit a claim. I left my message to an automated thing and it told me who's going to be calling and that I'll be called within 24 hours, which did happen. The appointment was made within another 24 hours and the person was here as scheduled. The young man was very cordial, nice and respectful. I wish more people that enter your house to do something would be as nice as that young man was. He needed to order some parts and he told me the parts would be in between a certain time, and he was here within the time the parts were ordered. And so far the fridge is working okay. It's been a very good experience with AHS -- every time I call them, they're always on the ball.

Submitting a claim to AHS is very easy and the people that I talk to are very helpful. Everything worked well with the contractor when I filed a claim for my air conditioner. They were professional and courteous, and everything's working great now so I'd recommend them.

We're paying a lot of bucks to American Home Shield but they've come across and done what they've needed to do. That's what counts. They sent over somebody to look at our air conditioning situation a couple of days ago. They found something in the Freon. So they put in the required amount of a new type of Freon (they don't use regular Freon anymore), turned it on, and it works fine now.

Our water heater broke on April 19. We called AHS to have it fixed and were told that the Water Heater was not on our contract. I told the person that I had asked for it to be included but never saw the contract as they never sent me a final version of it. A supervisor called me that evening and told me that the best they can do is review my original sales call from that previous August and if I did ask for the Water Heater - they would cover it. I asked him to look into it. He told me it would take a couple of days to get the info. Thank goodness I have family within a mile so my 5 yr old could take baths and we could shower there.

So far we've had good service with American Home Shield. Using them has been very satisfactory and I get quick service when I call if I have a problem.

This is my first time dealing with a home warranty as I have lived in apartments thus far. I just moved into my new home and noticed that water was leaking in the floorboards of the hallway right in front of the hallway bathroom and decided that I needed to call American Home Shield (AHS) to have it looked at before it ruined the floors. Called the day before. Used the "automated service" that generated a contractor for the job who would call to make an appointment. After getting off the phone with AHS, I researched the servicing company who would be coming out and noticed really bad reviews about the company, even stating that the company was sent out by AHS and they had to have it re-serviced by another contractor.

Everything that has been done by American Home Shield has been fantastic. They've been so good and it's been a nice experience with them. I would recommend them.

Filing a claim with AHS was very simple. I called them for my stovetop and Sub-Zero refrigerator which wasn't maintaining the temperature in the freezer. Then, the rep I spoke with was very efficient and provided me with the name of the company that was coming out. I was concerned that the contractor wouldn't be somebody who worked on high-end products. Fortunately, he was used to working on a Sub-Zero, knew exactly what was wrong and was very efficient too. In fact, the refrigerator is working great after the repair; however, the six-burner stovetop is still having the same issues - some of the burners still don't work. I also had AHS in my other home in Florida. However, when I put in a claim for my refrigerator, they fixed it and then cancelled me out. So now, I only have AHS here in my northern house. And I'm keeping AHS though I am not happy with them.

Ever since I've been dealing with American Home Shield, I've only had one incident where a contractor did not perform to standard. I called American Home Shield and informed them of that contractor, and they told me that they would do everything humanly possible to remove that individual from the list. I've never had any bad experiences since then.

I filed a claim for my air conditioning unit and two days later, AHS sent out technicians here and it didn't take them a couple of hours to fix the AC. They replaced the capacitor that went out, and my AC has been working fine ever since. When I encounter a problem, I can file a claim online or by calling them and they get right back to me. They've been really nice and I'd recommend them.

It has been a very positive experience submitting a claim to AHS about our dishwasher. People on the phone were excellent, and I've had no complaints since the repair.

American Home Shield is not perfect but I would recommend them. The quality of the repairs have been generally good.

Submitting a claim to American Home Shield is very easy. I usually do it online and get a response from them within a period of time. The contractors are usually good. I’ve had a couple of people that weren’t too good but the majority of the time, they’re professional and know what they’re doing. I'm very satisfied with American Home Shield.

Our heater is 10 years old and totally rusted out. I contacted AHS online and immediately got an email response on who's going to contact us to do the work. They called and scheduled when to come out. They came, verified and the next day they installed a new hot water heater. It went smooth and was superbly done. They also did a fantastic job on our hot water, garbage disposal, built-in microwave and ceiling fan. We've been happy with it. That's why we've had it for so many years-- since we had this house built about 10 years ago. In fact, my wife was talking to one of her friends this morning that maybe they would be interested in having it because their house is 10 years old too.

I submitted a claim to American Home Shield for our air conditioner. The process went well but there was going to be a delay of 4 days. I called their number back and the rep found me somebody quicker so I'm very happy with them. The only one thing I was unhappy with was about 2 years ago, my kitchen sink wouldn't shut off properly. They came out but said they don't cover the handle that moves the inside guts and the water faucets, too. I thought they should've replaced it but they said they couldn't. I ended up paying $125 and got nothing which I thought was wrong. Other than that, a home warranty with them is a very good thing, it covers unexpected expenses.

About 4 months ago, I submitted a claim for an air conditioner to American Home Shield. My overall experience with them has been excellent. My interaction with their representative as well as the service by their contractors were very good. I would recommend them.

I've had a couple of claims with American Home Shield. I did one over the phone and the other online - I prefer doing it over the phone. The rep I talked to was very pleasant and helpful. The contractors AHS sent were also nice and awesome. They told me some preventive measures and what to watch out for in case I have similar issues happen again. It's been good after the repairs too. I think everybody should have AHS and take advantage of what they have to offer.

Something was stuck in my air conditioner – The fan kept blowing and won’t shut off, so we submitted a claim with American Home Shield. The contractor showed us what he did, and explained what was happening and why it happened. Since the repairs, my unit’s working very good. AHS is a very good company and I’ll always keep them.

Recently, I submitted a claim online with AHS for our pool heater and it was very easy. The contractors sent were the ones who have been here before and they were good, professional, and told me what I needed. Since the repair, our pool heater is working as advertised. It's been a great experience with AHS so far and I recommend them for everybody.

The service was excellent and I appreciate the help I was given.

Repairman AMS sent to repair/replace the ice maker knew exactly what the problem was and what it would take to fix it. He was courteous and experienced.

Overall, I had a good experience with American Home Shield, and my unit has a good performance since the repair. I’d recommend them to a friend.

We’ve had American Home Shield for many years and we've always had a nice experience with them. When we submit claims, we'd call them over the phone. Their representatives have always been very nice and helpful. The problem is getting to speak to an agent without having to go through all of the information at the beginning of the call. It’s the whole process of trying to get someone, then to telling him/her what we need, and then contacting the right person we need to talk to. That’s annoying. We would prefer it if we call, someone answers and tells us what we need.

I’ve had a house for 27 years and have had American Home Shield in that house that whole time. They’ve been good through all those times. Nothing ever happened and I keep paying them. But I had some problems with them regarding the AC unit of the house. Since the house is a rental property, an old lady used to stay there. She went through some discomfort because the heating and air conditioning weren’t working. The air conditioner is 40 years old and it keeps going on and off. In a month or two, AHS sent people from the same company out there six times to fix it. I got lucky a couple of times because it went out before the 30 days that they had come out on their own.

Every time we have needed them, they have never responded in timely manner. Most repairs take weeks to complete. Really, weeks before your major appliance is repaired.

First, trying to reach American Home Shield has just been extremely difficult. I gave up a couple of times after waiting for more than an hour. They estimated the wait time to be about 10 minutes and it appeared as if after about 45 minutes, I was transferred to another line and then put on another hold. That was just really bad. Now the plumber is out here and had a company come out to detect the leak but the leak where they marked it is not where it is. It appears to be some 3 or 4 feet away from where it was. The contractor still hasn't been able to find the leak for more than three hours now, after they said they will just dig but wrongly placed the leak in bathroom and then the hallway where they had to bust the tiles up. It isn't pretty and it's unnecessary.

My AC went down on 9/17, called them on 9/18, the repair company couldn't come out until 9/18... 3 days so far with no AC in Las Vegas. Repair guy said that it might take 3-5 business days to get approval and parts in. I'm like WTF? Really? This should be an EMERGENCY for AHS. It's 9/21... 5 days no AC. Temp at 99 degrees, 95 in the house. Finally work order is approved, still waiting on parts... really? It Vegas. Everything should have been done on 9/18. If it can't be, find a new repair company. Freaking ridiculous!! Grandma and the kids are in heat exhaustion. So sad.

The entire process is straightforward and efficient. We have been policyholders for 13 years feeling comfortable with the annual premium and secure with the service. Our repair requests have not been anything major and always resolved in a timely, proper manner.

I didn't have any problems at all with American Home Shield and I've only had one interaction with them recently. With AHS, standard stuff is fine and they take care of it. They're easy to work with. They don't always get back to me as soon as I would like them to, but the situation always gets resolved.

American Home Shield is expensive, but for me, they're important since I can't fix stuff. I submitted a claim with my air conditioning online. They came, and since the repair, the air conditioning has been perfect.

Submitting a claim with American Home Shield was very easy. Our most recent one was for the air conditioner. The contractor was very nice, on time, and did what they said they would do. I've had no problems since the repair. I was very satisfied.

We reported a problem to AHS to repair the connector problem. First it takes more than 20 minutes to report a problem to AHS. Their customer service response time is always greater than 20 minutes. We got a call back from their contact only after two weeks. It takes that long for a callback. The contractor came to inspect the problem. He looked at it and said he requires 650 dollars to remove the sink and repair the pipe. My question is if the pipe is connected to the sink, he (AHS) has to remove the sink to repair it. Why would the customer have to pay to remove the sink?

I went online for my most recent AHS claim for our pool heater. I've had good experiences with them all along. I'd recommend AHS, it's a good safety net.

I have been waiting 3 weeks to get my central air conditioner repaired. A service representative came to my home initially 3 days after I first asked for service from Tri's AC out of Alexandria LA.. He tried to repair the system with a board that he had in his truck, but was unable to do so. The part had to be ordered. 1 week later they called to reschedule a service call. I asked that if I could be flexible on the day if they could promise to make me the first or last appointment of the day. The company they sent was unwilling to accommodate me on any level despite the fact that I work in a hospital. They called on Thursday to say that they could send someone on Friday, the first appointment of the day.

I like American Home Shield. When I submitted my claim, the people I talked to were great. I had a problem with a tankless water heater and the gentleman that came out was very good. He also came back a second time to fix something else with it. On the whole, if it was something that AHS covered, I would hire them. They have excellent people.

The water company came to our door and said that we were going to have a big bill and we might want to find out why. We were using so much water, so I submitted my claim for plumbing. We've also had some issues with the refrigerator and some other things previously. Submitting a claim both through the phone or line was very easy. One time, I called because I wasn't sure which option to select online but if what I need to choose is clear, I'll do it online. The contractors that they've sent out have all been very good personality-wise. If they can't do something, they'll let me know or let us know what to do next. We've been very happy with AHS and I would definitely recommend them.

Submitting my dishwasher repair claim with American Home Shield was an easy process, and I’ve had no problems at all. I always ask for All Appliance as my contractors since I think they’re the best, and over the last 20 years that we’ve been using AHS, we’ve primarily used them. They’re a model, and they’re great! The guy comes in, fixes my unit, 1, 2, 3, he’s done, and that’d be the best, so I have no complaints. However, when I initially called in for service, AHS wanted to assign Sears to me. I called Sears and they told me they can’t get out here for 3 weeks which is ridiculous, and so I was able to get AHS to switch to All Appliance. They guy came out in 3 days - There’s a huge difference. If only everything was like All Appliance, I’d be real happy. Other than that, AHS is terrific, and I’ve no issues whatsoever. I’d recommend them.

My most recent claim with AHS was for the plumbing. Their contractors were very professional, polite and answered my questions. However, they had to come back a couple of times and I had to pay even after 2 weeks from when they initially fixed it because the problem happened again.

American Home Shield is a fair company though I can't get in touch with them. I have to hold for 10 or 15 minutes every time I call for questions and set up an appointment. If I called and asked for the accounting department, I get them right away. I also don't like the service with most companies that they send out here. I've had a lot of problems with them but the ones that they sent out for my dishwasher and refrigerator were both very good and very knowledgeable. I just re-upped for 6 months - I'm hoping that the service gets better.

Our most recent claim with AHS was for the kitchen faucet. It's always easy and smooth to submit a claim to them and everyone's very nice so I can't ask for more. Compared to other companies, their courtesy is extremely outstanding. Their contractors don't talk much, but I don't have a problem with that. The contractor that they sent out for our faucet looked at the bathroom too, but it was something that I could fix so he saved us $20. Overall, they are fast and professional and everything has been perfect with AHS.

It was easy to submit a claim for our AC which gave out two to three months ago. My wife did it online. The contractor that American Home Shield sent out was good and I'm satisfied with the service.

The last claim that I had was with my air conditioning unit. The interaction with the American Home Shield representative was great. They assessed the situation and realized that I needed to get a compressor for the unit. He ordered the part and it came in but then I needed to make another appointment with the contractor so that they could put it in. They get so busy so it took a while for me to get it because they were booked up. It ended up working out just fine. It just took a minute to figure out when they could actually come out and do it. I haven't had any more problems since the repair.

I'm satisfied with American Home Shield. My experiences with them have all been positive. I have recommended it to friends and as a result, five of them have purchased it.

I'd absolutely recommend American Home Shield to a friend for I've had an excellent experience with them. I've been their loyal customer for so many years. However, I'm not too crazy about the service fee going up every year even without me filing a claim.

I've always had very good experience with American Home Shield. That's why we've always renewed our warranty program with them every year. They've taken good care of our property. I like what they do. It's a great service.

I was unable to put in my request online as my account showed a balance owed of 75$. I emailed them, didn't hear back. I called them on Sep 16, 18 and 20 with the same request. They had informed me that a supervisor would get back to me in 24 hours and nothing has happened. My contract expired on 19th. In the first place they never informed me my account was past due. I noticed it when I tried to put in a service request. I informed them that I made payment directly to the contractor. Still they have not been able to assist me and don't bother to get back to me. I feel cheated that after paying 450$ annually for the service they have an email system that takes complaints but there is no follow up. Even after calling them numerous times they don't bother responding. They need to be held accountable. I would like to report this to their regulatory board.

My water heater was down around 4 months so I filed a claim with American Home Shield online. The contractors they sent out were amazing. They stayed after hours to make sure the work was done before the weekend. And, there hasn't been a problem since the repair.

A couple of months ago, our washing machine started leaking. We called American Home Shield up and told them what was going on. They told me to go find the washer that I want and they would pay up to $445. I went to Sears and to Lowe’s. We found the washer that I wanted, got the model number and called it back in. First they said they can’t do that as they don't go that high. And they said, “Let me call you back. I have to check something.” She called me back after about ten minutes and said that since that’s the kind of washer we wanted, they would go ahead and pay for the whole amount. Apparently they got it from the factory directly. Within five days, we got it. Kudos to them. Fantastic!

Our recent claim with American Home Shield was for a garage door opener. We had a little bit of difficulty with the online system at first so I called in, got a supervisor (who was terrific), and arranged for a repairman. The repair company was phenomenal - got the job taken care of and was even kind enough to go over and answer my neighbors question about her broken door. The garage door works terrific since the repair. AHS has been very responsive. And, their networks of repair folks have been all good, knowledgeable and fair. We've used them to repair the washer, dryer and garage door opener. It's a good experience for us from our standpoint. I've recommended them to numerous people. It's great value for the money.

American Home Shield is fast and excellent. I called them, they issued the work order, and the next day the guy from Sears came out and had the part for our microwave and fixed it. I've recommended to other people to get AHS.

I would recommend American Home Shield to a friend. I submitted a request for the air conditioner, and it went fine.

I recently submitted a claim with American Home Shield for an air conditioner and it was excellent. The contractors were very good and I've had no issues since the repair.

Everything was handled great. Thank You.

I had a recent claim with AHS for my dryer and it was horrible. We had a rough time trying to get a contractor to come out there. It took almost two months to even get someone out to even look at my dryer. They changed different contractors and couldn’t get a hold of this contractor. We finally got a hold of another contractor and it took almost three weeks before they could even come out there and look at it. This contractor was nice and did what he had to do.

I've had American Home Shield for several years and have never had a problem with them. Submitting a claim is very easy. I recently did one for my garbage disposal over the phone. The contractor came the next day, found what was stuck in my disposal and cleared it. My only complaint is service is only Mondays through Fridays. I have multiple sclerosis so I can't be without air conditioning. If my AC breaks on a Friday, I'll be out of air conditioning for the weekend.

I’ve been with American Home Shield for seven years now, and I’ve really been satisfied with the service I’ve received from them. They presented me with potential vendors or repair people to come and do the work in my house, and the techs who I’m in contact with are very professional with an outstanding follow through. I’m very pleased with the company’s services.

American Home Shield is a great company. They answer immediately and listen to you. I've had very good experience with them. The only problem was the first contractor they sent for my air conditioning unit was incompetent. I believe AHS has stopped using them because they had a lot of complaints. They were here for about eight times and still couldn't fix the problem so we switched to another contractor and got the problem fixed. They put a new unit in and it's working well. AHS is very competent. I have recommended them to friends.

There was no problem when I submitted a request regarding my refrigerator. The contractors they sent were great, and took care of the problem on the first visit. What I had an issue with was when my air conditioner went out and it was 110 degrees. I called AHS that night and was referred to someone, but that person didn't answer the phone. They didn't work at night. I had to get someone else here because everyone was going crazy - it was so hot. On the whole, AHS is a fine company and I'm satisfied with them, but they have a couple of issues and have to improve.

My most recent claim with American Home Shield was on an air conditioning not running. The process was easy and the contractor they sent was good.

The contractors that AHS sends out to our home have all been good. We had some air conditioning issues that were not resolved the first visit but they came back out and we got it resolved.

Everything is fine with American Home Shield. They came and serviced my new swamp cooler. I know I'm on warranty. I got the insurance and all we had to do was call their people on. They got in contact with the other one, so it was all good. And a little bit later, I got billed. I would recommend them.

The first time we submitted our water heater claim with American Home Shield, it got denied due to the pressure at the inlet. A second guy came out, took a look at it and the pressure was fine, so he said it was probably due to the time they did it, since it was around 5:00 at the end of the day, and a lot of people were putting pressure on it so it was higher. He said it was covered. After that, everything went well. Their contractors were thorough, fast, good, and did the job. I’d absolutely recommend them, and since this policy is on a rental home, we’ll purchase their services for our main home as well.

My washing machine needed repair so I submitted a claim to American Home Shield. The repair went fine and the contractors were great and very knowledgeable. They did the fix within an hour and a half once the parts got in. However, American Home Shield did not let them order the parts needed on their own, they had to get the parts from Home Shield. If AHS didn't have that policy in effect, I could have gotten the repair done in two or days. I was without a washing machine for a week and a half and had to go use the laundromat twice while waiting for the parts to come in.

Our experience with American Home Shield has been working out pretty good. There was one time when we called and talked to an operator and had everything done. The next time we did it online. Both processes were easy and they responded shortly after 24 hours. The contractor called us back and set up an appointment. They've been in my home a couple of times and I have not found any fault with them. They're friendly and they made sure we understood everything before they left. They would explain to us what they were doing and what needs to be done. They're good with that, and detailed.

I have had to use AHS many times since I became a member. Each time they have sent a company out, I have been extremely pleased with the professional company and the service they have provided. I have recommended AHS to many of my friends and acquaintances and this company has provided me peace of mind since I've been a member. Money well spent!!!

I've had excellent service from AHS and enjoyed it. Everything was done promptly and the main thing was that they kept their word. My most recent experience when submitting a claim for an appliance was relatively easy. They said they were going to be a little delayed on the work done, but it was excellent and I liked it. I'm going to stay with them and I recommend them highly. I've recommended them to my daughter and she's going to get in touch with them. It's excellent. Go American Home Shield.

I had some plumbing problems at my house. My experience submitting the claim with American Home Shield was good. Their contractors were good very good too. It has all worked the first time they come out. I'm happy with them.

The AHS plumbing vendor installed a new water heater just over a year ago. So imagine our surprise when we receive a report from the downstairs condo owner that the water heater was leaking into their unit causing drywall repair that I now have to pay for due to the shoddy work. There has been no offer from AHS or the vendor to pay for this additional drywall cost due to their vendor's shoddy work. The leak was reported to AHS last month and the same vendor that was sent a year ago was sent again. After a second opinion, it was determined the water heater was faulty and needed replacing... Gee, imagine that. Almost a MONTH later from the initial notice on 9/16 the water heater was installed but the story does not end there. Given this new installation by this vendor was faulty (just like the first one), we received a report today from the downstairs condo unit that the new installation is leaking.

Some of my experiences with American Home Shield were good and some were bad. Submitting a request is very easy, but I've had to get a repair two or three times. Right now they repaired the saltwater pump for my pool and this is the third time I'm calling them to repair it. Some of the repairs are substandard. I also called to get an air system repaired and they said there wasn't enough walkway which there was because how else could they install it? They end up saying they couldn't do the job so I had to pay for that myself. So for the fourth house that I just purchased, I got a different warranty company.

I have AHS for my house in Florida which I don't reside in but we've been having a very good experience with them. I have an agent that handles my property down there and he's the one communicating with AHS, and he's never expressed any issues. The only issue I've ever had was recently there was a garage door opener that broke down and I thought that was covered under my plan. Obviously it wasn't covered so that was the only disappointing issue I've ever had with them.

Our AC went out last Saturday and I immediately placed a service request with AHS. They sent out the request to a company that only works Mon-Fri. I didn't get a phone call from anyone until Monday afternoon and they didn't schedule the service appointment until Tuesday between 6pm-10pm. The tech showed up right at 6 and I told him what the situation was. He said he would try to fix it. After getting the AC running, the tech burned out the thermostat and the AC wouldn't start again. The tech stated that if he couldn't fix the problem in 20 minutes then he couldn't fix it at all. In the process, he also made us turn all of the fans off and we had to stay quiet so he could "hear if the AC was turning on". He was rude and disrespectful. He told us he had to get a second opinion. The next person the warranty sent out was an electrician, why I'm not sure.

I have used American Home Shield about 5 times for the past year. They have responded to my phone calls immediately and the claims process was painless. They have been very pleasant on the phone. The contractors were all very good, every single one of them. Everything, whether it was broken or not working as it should, has been back to normal. I'm satisfied.

It was easy process to submit my air conditioning claim with American Home Shield. Their contractors were very good. They got the job done. Excellent work.

We recently submitted a claim to American Home Shield for our air conditioning unit. The contractor that they sent was great and our unit is now working normally. AHS is a great type of insurance for homeowners to have. It's expensive but worth the cost. I've recommended them to several people and a couple of them have added American Home Shield.

I’ve had no problems with American Home Shield. My air conditioner broke down this year, and I could never get ahold of the first company AHS gave me but then their rep got me in touch with a second company and they worked out fine. AHS has been good.

The nozzle used to turn the hot and cold water on was leaking. For some reasons which I don't know, I couldn't submit the claim to American Home Shield online so I called it in. The contractors they sent were knowledgeable and professional. They took care of the problem and had the nozzle replaced.

We were very happy that we had American Home Shield when our hot water heater went bad. Our contractor came in one day and installed a new one for us. He had it done in about 2 1/2 hrs. He left our house cleaner than it was before he came. We are also happy with our experience with the customer service person that help us. Thank You very much.

I’m very happy with American Home Shield. I had a claim a couple months ago and they were able to fix it. Claim submission was fast which I was impressed. The contractors they sent out were also quick and good, and repaired it in no time.

I haven't called American Home Shield too many times. But during the times that I have, the experience had been great. I had no problems with their contractors and it's been good after repairs.

I submitted claims for my dishwasher and stove. The experience was very good from the claim submission to the contractors they sent out. Everything's been working well.

I recently submitted a claim for our air conditioner, and the contractors that AHS sent out were fine. But one contractor didn't respond, so we had the contractor who came out here previously to come back. I have not experienced any issues since the repair, and I recommend AHS.

Because my AC didn't work, the air conditioner people came on Tuesday of last week and they said it's electrical. So I had to contact AHS again, but the electrical company they assigned me to only came to the area I live in two days a week. So I had to sit back and wait until they were available again on Thursday. My biggest complaint is amount of time on hold when I want to call in. I had to call twice because each time I had to find out why it was taking so long and I had to wait for the part to arrive and whatnot. And each time I called, I was on hold for almost past an hour. Their companies were fine. The communication with their companies was very nice and no problem. But their company was the pits. On a piece of paper I put down the time I called and the time that it was picked up. So you really have to either hire more operators. It's outrageous that people have to wait so long.

We tried to file a claim to American Home Shield for getting the oven fixed but the contractor couldn’t get here for two weeks, so we paid somebody else to do it. We also encountered an issue with another contractor that American Home Shield sent out. The contractor that came in gave me us an invoice for $95 and we paid that. But then I got a bill from the contractor's company for another $25. I kept sending emails to American Home Shield to get an explanation on why the contractor billed me but no one ever responded. The contractor should have known what the contract price was so that he could have charged us appropriately when we wrote the check, and American Home Shield should have responded to my repeated emails.

Contractor was great. Since he left, everything seems to be working okay.

My most recent claim with AHS was for the garage door where a spring needed to be replaced. I submitted the claim online and it was instantly assigned to a contractor. The contractors were professional and wanted to do a good job. Sometimes I think it should cover more than it does, but overall it's been fine. I have recommended them to friends.

The tech showed up on time and was professional. The quickness of the device and the fact that I don't have to worry about anything but the deductible gives me peace of mind.

We have a problem with our dishwasher since April. We've called American Home Shield a couple times, they've been here and would order a part and would come back. A couple of time they didn't show. We called yesterday and they told us that there would be a repairman here today between 8:00 and 5:00. He still hasn't showed up yet but we're still hoping that he'll be here before the day is over. We've submitted about three claims with American Home Shield since we've had the service and we've been pleased with them up to this point. It's been going on for about five months now.

It was a long time ago when we contacted American Home Shield. I especially like the people that fixed the washer. They were very, very good. They made sure they left with the washer working and not leaving me without a washer. They’ve come through quite often and so far I can’t complain.

The last time I had a contractor out was to work on my a/c unit. I emailed American Home Shield on a Sunday afternoon late and Monday afternoon after I got off work the young man was here. Found the problem and had it up and going within 45 minutes. Everything was explained to me and I had to pay the $100.00 fee plus for the freon to be put in, but it was worth it to me. One call does it all for me.