American Home Shield Reviews

I had a claim for the air conditioner and the experience was great. Everything was done really good and the contractor they sent was very helpful. He answered any questions that I had. I'd definitely recommend American Home Shield to others.

American Home Shield is great for me. I have no problems with them. I had them come in for claims that I had in the last four months - one was for my dishwasher on which the drain was stuck up and the other was for my air conditioner where the condenser got clogged up. Every time I call them, the contractors would call me back within 24 hours, made appointments and came right on time when they did.

We had two claims with American Home Shield. One was for a pool – a leaking faucet - and we are still waiting for that to be completed. The repairman came twice and when they got here today, they did not have the correct tools to complete the work. I don’t understand why a contractor would come to work on a project and not have correct tools to work with. They are supposed to be coming back this afternoon to finish the work but I have not heard from them, so I’m getting disappointed. The other claim we had was for one of our hot water heaters. The repairmen have been here about four or five times already but still, the issue has not been corrected and I’m very dissatisfied with that service. I don’t know if it’s the fault of the contractor or American Home Shield, but I am definitely not happy with any results.

I recently filed a claim with American Home Shield because my water heater went out. Submitting the claim wasn't a problem, but the first company that they sent out told me that they couldn't get the water heater safely out of the attic. I live in Texas and the water heaters in our homes are up in the attic. I mentioned to him that that was the second water heater that's been in this house, so obviously the first person was able to get it out and put a new one in. He wasn't able to repair it but I still paid a service charge of $125.

I've had Home Shield for about 20 years. I had them in Texas and I have them here again. I've never had a problem with them. Submitting a claim is easy and effortless. The most recent one that I had was when I needed some Freon for the air conditioner. The contractor put it in and that took care of the problem.

My experience with American Home Shield has been great. The latest claim I made had something to do with my air conditioner. My wife called them and they got somebody out here who checked it. Then they came back to complete the repair. It did take him about a week to get back, but aside from that, I have no problems with AHS and the AC system all summer. I've recommended American Home Shield to several people I know.

I made my decision to purchase a "combo" systems and appliances warranty from AHS on the basis of the reviews I read on this site and I can tell you that something is wrong. At this point I'm pretty irritated and I'd like to explain why: I have spent at least 6 hours on the phone with AHS at this point (totaling well over a dozen calls) and boy do they take their time to respond. My last call was exactly 2 hours and 26 painful minutes of which I was on hold for probably 95 % of that time before I finally had to hang up and decided it would be more than fair to write a review. It's really frustrating and disrespectful to tell people "I'm just going to put you on hold for a minute," only to leave someone hanging up or stall you to the point where you give up. If you ask for a supervisor their strategy is to just put you on hold indefinitely. Read on...

I had my washing machine fixed. The contractors were professional, very nice and courteous. The washer is working fine now.

Our most recent claim with American Home Shield was for the repair of our refrigerator that went out. I call them and they set an appointment up. They sent a technician up that looked at it. He cleaned it up, ordered the necessary part and about two weeks later, came back and repaired it. My experience with them was great.

I submitted a claim for my air conditioner and I'm absolutely more than pleased with American Home Shield. It was simple and the turnaround was timely. The best part was when the people showed up. That was outstanding and great. In fact, it went from great to awesome. The contractors were knowledgeable and were not trying to sell me something I don't need. They told me exactly where I'm at, what I needed to do, and what I would need to do in the future.

We've been happy with American Home Shield. We submit claims over the phone and everything has been very easy. Their claims reps seem to be cordial and they accomplish the stuff we need to get done. The contractors they referred could find the problem and keep working on it, and they'll get somebody else that's a little more knowledgeable if they can't get it done. Their service was very good.

The service was done in a timely manner, and the technicians were always very helpful and courteous. I had a very good experience with American Home Shield, and I recommend them.

The claims process with American Home Shield is easy to get through and their repairmen have been very nice. There was just a time when one of our air conditioning units should have been replaced and American Home Shield's last view is that it can be repaired. They repair it, but my only complaint is that we're talking about 15 service calls. I do understand that they want the technicians to be the eyes and ears for American Home Shield, but we pay on this for years.

We submitted a claim for the air conditioner, American Home Shield sent out a contractor, and the unit has been in good condition since the repair - we love it. Needless to say, we have a good experience with AHS.

American Home Shield met my needs so far. I’ve used them a few times already and each time I’ve called in for service, I’ve had positive experiences. It’s affordable and their service is good overall.

Submitting a claim with American Home Shield was very easy. I've done it both online and over the phone. Their technicians have been very informative and efficient. They diagnosed everything that was necessary and didn't take long to do the work that they needed to do. They called in if they needed to get authority and then went from there. AHS has been a godsend for us because they're helpful, and because I live out in a rural area where we cannot get good help. It's nice to be able to call them to have good service people come out.

Making a claim with American Home Shield was an easy process. My only concern is how many times they have to come out on an appliance. I was going to call them today because I've had Freons recharged this year and last year and it's not the norm. It seems to indicate a leak but they fill it and then go. This has been a problem and I wanted to talk to them about it because there's no reason for me to recharge that AC unit in 2 years in a row. That doesn't sound right. Other than that, the folks they send out are always different. I understand that the agencies rotate and I just want to make sure that they're getting top quality so we'll have top quality as well.

I haven’t had any negative experiences with American Home Shield. I and my clients are pleased with it, and would recommend it to a friend.

I've never had any issues with American Home Shield. It's been great with them so far. They've been very efficient and the work was done timely. I would recommend it to a friend.

It was a while back when I submitted a claim to American Home Shield and it was easy. We called in and did everything over the phone. It was automated so we didn't even speak with anyone. A contractor came out and he was nice and fixed the problem initially. However, we continued to have problems since he left. The unit runs constantly and our electric bill has gone up $40 since he finished. But other than that, we'd recommend AHS to a friend.

I love American Home Shield. They're the best. My most recent claim with them was for a toilet repair. From the claim submission to their technicians, it's been great. Their techs have been professional and good about situations.

Most of the time I submit claims with American Home Shield over the phone because it's easier to do than online. I like to be able to talk to somebody about what's happening, not just punching buttons and hitting submit. My experience with them has been usually good, but right now, it's not going well. They were supposed to be getting in touch with the plumber. We did it for weeks. I tried to call them yesterday, and they said they were going to connect me with somebody because the person had already been to the property and nothing has happened yet. I couldn't tell if the call connected so I waited on hold. Usually, they'd give advice and nothing's happening so I hung up, called the plumber and left a message. I'm still waiting to hear from both of them. They should tell me at least whether the repairs will be covered by my contract.

I’ve got a notice in the mail from AHS that it was coming due. I told them that I wanted to continue. That was before the 31st of July. I sent them about 3 or 4 money orders to take and try to keep my Home Shield premium but I haven’t heard anything more back from them. But other than that, I didn’t have any complaints. Submitting a claim with them is easy and the contractors that they send are okay. I'd recommend them.

Over time we've had several repairs performed and the repair personnel AHS sent have always been very professional and courteous. I can't recall any repairs where we had to have a follow-up visit because something wasn't done right the first time. My most recent claim was for the washer, and it turned out to be a non-issue. I submitted the claim over the phone via the automated process and it was very easy. The contractor was very professional and friendly. He did the diagnostics and then described that everything was working properly - that we were just overloading the washer. We thought we had a problem with the water not draining, but that wasn't the case. I would highly recommend to my friends to purchase American Home Shield.

I would definitely recommend AHS. Our experience with them has been very good for the most part. They’ve gotten to us pretty quickly except for one time in summer when our air-conditioning went out and they couldn’t get to it for 3 days. They didn’t get any guy to come out but other than that, it’s been great. We’ve always had good people that would come out and they did a good job.

Submitting a claim is easy. I can do it either online or on the phone. Talking with their reps is always very pleasant. Recently, we contacted AHS to have someone come out for our garage door, which wasn't going to be covered. AHS has always been really good. I've had some things go wrong with contractors, but they've always been helpful in getting somebody to take care of the problem and giving me appropriate compensation.

I was pleased with my experience. The issue was actually a faulty part installed by the repairman a few months ago. He replaced it promptly and free of charge. Fantastic!

I’ve had American Home Shield for about 10 years and they've always been prompt so I'm satisfied with them. Last April, I had a hot water heater replaced and I got a quick response within a day after I submitted the claim. Their technician was very good - he was out the next day and replaced the water heater. I had a question after the repair and their follow up was good because they sent another person out to look at the issue. He explained what it was, so I was happy. The water heater has not had any problems since the replacement.

My recent claim with American Home Shield was the air conditioner. I called for repairs at 4:00 on a Friday afternoon when we realized the air conditioner wasn't working and my in-laws were here. I called and they had somebody out here within 45 minute. The contractor was awesome, they were able to fix it and I haven't had any problem since then.

Our experience with AHS has been great! We called with an AC problem, and they got a contractor out, and he fixed the problem quickly!

It was an easy process submitting my air conditioning claim to American Home Shield. I called up, and then tried to get an appointment for a person to come out. I was kind of sad because it took about two days for the contractor to come out, but I also know that we were in the middle of a bad heat wave and they were all slammed, but when he did come out, he was a super good guy. He came earlier than expected and he had the part that we needed (a new motor) right on his truck and we were so tickled with that. He was able to fix it. I don’t think he was here longer than an hour or two. So far, my unit’s fine, and I’d definitely recommend AHS.

Air conditioner broken... again. Previous experiences with the contractor sent out from AHS in the past was miserable. They were incompetent, rude and irresponsible. So we told AHS we didn't want that particular contractor to work on our A/C again. This contractor was apparently the ONLY one locally that worked for AHS. One of the customer service people was nice enough to QUIETLY tell me "You know, if we don't have someone in your area, you can pick your own contractor, pay for it yourself and AHS will reimburse you." I asked her when someone was going to tell me that and she said, "We don't normally offer that information." REALLY? I have been a customer with AHS for over 10 years and they weren't going to tell me that?

The recent claim I had with AHS was for my air conditioner. They came and changed the dock but it still wasn’t working again. What they did was they sent somebody out and I didn’t have to pay a thing. The service was good and I’m very pleased. I have no complaints. I recommended them to my sister, to my sister-in-law, and my daughter when they’re gonna build their home. I recommend it to anybody that would ask me about home warranty.

I called and submitted a claim about my microwave and it took me forever. When I finally got somebody on the line at American Home Shield, they set up the maintenance in a timely manner. They came out and repaired it. Since then, there hasn't been any problem with the microwave. AHS has been great.

My experience submitting claims to American Home Shield are usually good. Their contractors were fine except for the furnace people who I had a problem with a few years back. They put in the wrong furnace. When I had trouble with it, another company was sent and realized it was the wrong furnace so they corrected everything and I never had issues after that.

AC went out on a Tuesday. Called rec'd number and company to fix. Called company on Wednesday. They do not service this area. Wife asthmatic. They have no one to correct the problem. We have to find a contractor that will accept an outside authorization. In the mean time we had to pay the bill. Now it is Thursday afternoon. The people who fixed the problem took 2 hours. Additionally I have tried to reach the supervisor Melody for 3 days @ ** with no success. She stated through one of her associates that she would call me Tuesday. Didn't happen. As soon as I find another company, I'm done. Been with this company 13 years.

My most recent claim was for my air conditioning system and submitting it to AHS turned out to be a pleasant experience. I just advised them what was wrong and they sent out a technician to fix it. The contractor was a pleasant fellow and he advised me on how to take care of my air conditioning system. However, there was still an issue with the unit so he came back and worked on it and since then, it has been working well.

American Home Shield came over to repair my washing machine. I put the claim online and everything was through an email. Then their service people called me the next day to schedule the appointment. They were very courteous and able to accommodate me within the day because I didn't live too far away from where they were located. They are in Stafford and I'm in Woodbridge, Virginia, so everything was nice and easy. I've had American Home Shield for over 10 years now and I am satisfied. I like the fact that it's backed up because one never knows what's going to happen in the house.

We've been relatively happy with American Home Shield. It's been 30 plus years but it is difficult when someone has anything to do with plumbing. If they want to send people from out of our area up to the High Desert, they try to triple charge. I've had to tell a couple of the people to go away and to not keep our name in anything because to fix a little broken pipe in the kitchen, they wanted to tear my entire kitchen apart and put in new cabinets, upper, lower, etc. It would only cost about $100 to fix it but the contractor wanted to charge us over 1,600. Prices in the High Desert are different than down below which we call LA. They're ridiculous. I've gotten to the point where if I have a plumbing problem, I will call a direct plumber and not even mess with them. They argue with me and say, "No, that's who's next on our list." I tell them to forget it because I'm not doing it. Other than the plumbing issue, we're happy with it.

Everything’s fine with American Home Shield so far. I get into where the contractors that AHS sent don't know what they are doing, which I saw out here 1 or 2 times. They try to say it's my fault when it's really not. However, everything gets straightened out eventually.

American Home Shield is a good company. Whenever I submit a claim, they always take it in and in a few days, the people come out and check the property. Every contractor so far has been okay. I'd recommend them.

Everything that I've ever had taken care of with American Home Shield has been good. The contractors are nice and courteous. They come when they say they're going to be there and don't dawdle around and waste my time. I've been very happy. It's very, very easy to schedule service when I need it.

My garbage disposal went out so I submitted a claim to American Home Shield. Everything was great. The technician showed up on time as he promised. He was very efficient and gave me a brand new disposal which is the same as the one that broke. So far, I haven't had a single problem with it.

I find it easy to submit a claim with American Home Shield. Their contractors were able to address whatever they came out for. At one point, we had to get a part for the washer and that worked out.

My air conditioning went out recently and it was very easy to submit a claim with AHS. Everything went fine with the repairman.

Everything I’ve had to do with American Home Shield has been excellent. But I don’t always depend on them. If I can’t find a friend of mine who can take care of the problem, then I call them. The last time it had to do with my new refrigerator. Everything about it was fine and the contractor knew what he was doing. He fixed it without having to buy extra parts. My refrigerator works as it should be since it was repaired.

AHS is excellent. All of our experiences with them have been very well done and professional. I have no complaints. We contact them and they get people on the job. When they don't show up or contact me, I call them back. AHS takes care of business.

I’ve only had the insurance a little over a year and American Home has been excellent. A few months after I got it, I had a plumbing leak and they sent someone out right away and fixed the pipe in the attic. Shortly, after a couple of months, I had another one in my bathroom, my bathroom flooded, because of bad batch of plumbing that they used from China. I ended up re-plumbing my entire house and AHS has been very good to me.

I have had my AHS policy for about ten years, and for many years it has been a positive experience. In the past I had decent repairs in a reasonable timeframe. However with my past two experiences I am looking to change policies. Over two weeks ago I called to get my dryer fixed.. Long story short It's still not fixed. The servicemen scheduled me for 10 days later and gave me a six hour window during my work week. After calling AHS today and waiting 30 minutes on hold I Was informed by AHS that this company was the only one they had available in my area. Now I live 5 minutes in the suburbs of Philadelphia, not exactly a remote area. If you have a lot of time, and are not in a hurry to get your appliance fixed this might work for you.

AHS is wonderful. Every time I’ve had a problem, I call them and they fix it. My most recent claim was for the kitchen sink and toilets. The toilets weren’t flushing properly and water trickled out of the hot side of the kitchen sink and it was a little more on the cold side. The technician had to snake it. He was very good and knowledgeable. He put on booties to come into the house and then carried on a conversation. Since the repair, everything's working perfectly.

I submitted a claim online with American Home Shield and it was easy. The problem was with their contractor, LA Appliance. They were less than helpful and it took them four times over the course of the month to actually get our drier fixed. We called them because the dryer is still not working even if they've just been here an hour ago and it would take them another week to come back to our house. It was very inconvenient for us because we don't have a line dry so we had to improvise or go to the cleaners for that. I talked to American Home Shield and they explained the process - I had no problem with them. It was LA Appliance that was less than caring, so I was not very pleased with them. The dryer has been fixed but our experience was not good.

I've been with American Home Shield for almost 3 years and they've been doing real good. They do all my needs. I got no complaints with the people who they referred their service to. Most of the time, the contractors are fast. They set an appointment and call all the time. They're there at the time when they say they will be. American Home Shield is the best.

I called AHS because we had a couple of outlets that were burned out. There was a problem with scheduling because the electrician had an emergency the day he was supposed to come and had to spend the whole day putting in a whole new thing. They scheduled it for a week later and we didn't mind since it wasn't an emergency. The AHS representative was very communicative and told us what was wrong. There may have been somebody in the past who had plugged in a heater that might have burned it out. Everything's working after the DFW electricians fixed it. AHS have been prompt and responsive, too.

I filed a claim for our refrigerator a few months ago and when I called AHS, they gave me a number to call and confirm that an appointment was being scheduled. Within three hours, I had it confirmed and the guy showed up the same day. When he was finished, he explained to me what the problem was and that he had fixed it, so everything went fine. I gave him his check, then he left. I told him I'd recommend him to other folks and since then, I've also recommended American Home Shield.

I already stopped our American Home Shield membership because our house is pretty new. I am really happy with them but I don’t need it. But one time when we were with them, we had a problem so I called them. They were quick to respond. The technician was very efficient and experienced. He replaced what he needed to replace, and we were satisfied with the work done. What I wasn’t happy about was when I told them that I want to stop our membership, and they kept charging my card until I kept calling and said that I already stopped. It took them four months. The second person that I spoke to was very accommodating and said she did it.

A few months ago, I called AHS and they set up someone. They called me the next day and came but we weren't home at the time the technician could have come so it took a little longer than we would have liked but it was not really his fault. I like the security of knowing that I have coverage on parts that could break down and they do the screening of technicians. I feel a little more confident knowing that I have something protecting my home. It's been a very positive experience with AHS. Most of the time, things have worked out well, so it's been helpful.

I went online to submit a claim for our ceiling fan which was great and very easy. I'm pleased with doing it with the recording because it helps. Instead of waiting to talk to someone, I can tell them what the appliance is and then they'll send me an email which is a great follow up. I've been with AHS for some time now and I've told a lot of people about them. The person comes out to see me and then I get another one asking me to rate the other person. People from AHS are very knowledgeable, professional, customer-oriented and take care of everything.

It's all been a positive experience with American Home Shield. I call and they send somebody and it's fixed.

I don’t have any bad experience with American Home Shield. They’re pretty good and the few times I had problems, they get on it quickly. The people they sent know what they’re doing. My most recent claim with them was my washer. I called somebody and within 24 hours, somebody came in here and it was repaired. I paid my deductible and everything is okay. The contractor they sent is very professional, explained everything to us, gave us an appointment, and showed up on time. It’s been working just as it was working when it was new.

I had some plumbing problems in my spare bathroom, called AHS and they came out and fixed it. They were prompt. I was happy with the work and did not have problems after it was fixed. There were a couple of things that needed fixing. They weren't big but still they took care of it. I was pleased with my AHS experience.

My most recent claim with American Home Shield was for the washing machine and I submitted it online. Minutes after I submitted it, they sent me an email giving me the name of the company that they were going to send out with their phone number. Within eight hours, I received a call from the company and they made an appointment to come in. They checked to see what the issue was, ordered parts through Home Shield, and came back in and corrected the issue. They were very professional. I liked the gentlemen that came in and worked on the washer very much. And since the repair, it’s been working great. As a matter of fact, there’s a load in there right now.

The customer service is great. They are friendly and are always willing to help.

Recently, my outside air unit kept cutting off so I submitted a claim to AHS and it went really well. It's been working fine since the repair.

I have seven homes on American Home Shield. There are times when I've had to get second opinion. They have a tendency to find a reason that they can't fix something. They went out to fix a plumbing issue at one of our rental properties and it has been repaired already. However, a lot of times they have issues with water pressure because in this area, the water pressure's too high but I called the water company and they said that's the normal water range for this area. They want me to pay 500 and some odd dollars for them to put some kind of special valve in. That irks me because it has been that way for the last 30 years. I don't mind things that make sense but when things are illogical or arbitrary, then, I'm not happy. I'm almost 80% satisfied with AHS.

We are fine with American Home Shield and we feel that it’s good. I’d definitely recommend them to others.

My air conditioner was faltering. The first time AHS came to see it and they worked it out for a month. On the second time, the coil died. I called them back and they came on time and fixed it. I disagree with their Freon prices but it’s not the company. I'm a very happy camper, and satisfied with the claims process. Great company.

I've had three different air conditioner people say that my air conditioner needs to be replaced because it's old and is losing Freon but American Home Shield wants me to keep putting Freon in, and they only pay $10 for it. My last bill for Freon was $900. Someone finally said, "I don't think you should put any more Freon in here. I think you should put that money towards a new air conditioning system.” So now, we're going to have somebody put a new air conditioner in and I'm waiting to see if AHS is going to cash out or pay for it, but I haven't heard back from them.

I've been with American Home Shield for years and I love them! Recently my garage door broke so I went online to submit a claim, then after 4 hours they responded. They were very prompt, the contractor said he would be at my house in 5 minutes and he was really there in 5 minutes. It was quick and fast, I didn’t even use my lunch break. After the repair, my garage door is working perfectly. I recommend American Home Shield for people who doesn't have them, their service is great!

I've had my pool worked on with my recent claim with AHS. Submitting the claim was a difficult process. It's hard to get a hold of anybody because they're under-staffed so it takes forever. I was on the phone one day for an hour on hold which was ridiculous. Then I had to go to a different stage because they had nobody in my area but nobody bothered to call me and tell me this. They had 24 or 48 hours to answer me but I never heard anything from anybody to tell me why. I just sit there and wonder. Also, when I went through the Home Buyer, I didn't seem to have a problem but when I went into it by myself, the price went up and now I have problems with them. However, the contractors were very knowledgeable, personable and nice. But they need to staff up.

We had garage door problems so we submitted a claim with American Home Shield. The contractor was very good and he got the job done fast. He also explained everything to me and I was very happy with him. So far we've been very pleased with our experience with AHS. We've had a few fixes around here through them and people come out within the three day period, usually sooner and were happy with that. It was a great deal. In fact, we've recommended them to our friends.

I'd recommend American Home Shield. I had a good experience with them.

When submitting claims I just call up AHS and report whatever is going on. They'd take my information and tell me who is going to be assigned to call me back and their number. Then they call me and they schedule a time around my work schedule. My most recent experience with AHS was for my dryer. Yikes Appliance was the contractor. The guy they sent was very polite, mindful of time, professional and did everything that we had agreed to do.

My most recent claim with American Home Shield was for my air condition and the experience was good. The representative was very polite and upfront saying when the person would be there. I was at work when the contractors came, but my mother (she was off and did it for me) said everything was good, and everything has been working great.

I'm glad that American Home Shield is my warranty company. My sister has them and my realtor wanted me to have AHS as well. A couple of weeks ago, I called them but I went ahead and cancelled that work order because we weren't ready to have someone come out. The only other claim I had with AHS was a plumbing claim back in May, and everything was great. I went online, filed the claim and got a response from the contractor in no time. It was on that same day. Within a couple of hours, they were able to come out and take care of the problem. They were very professional and courteous. There weren't any complaints. Although the guy could not find the cleanout on the front or back of the house even after taking off the toilet seat (an extra charge out of my pocket), I can understand the guy's issue.

American Home Shield's new website is much better, and it's easier submitting a claim through it. The agents that they send on their behalf are wonderful. However, I don't like it when an appliance breaks down and they give you a partial amount of money, which is common through all warranty companies.

Whenever we had a problem with anything, we used American Home Shield. They've been excellent. I submitted a claim to them concerning my dryer. The claim submission process was easy and they sent people who were nice and polite. The dryer's been great too since the repair - no problems.

Given the timing of services needed for air conditioning repair being the hottest days of summer, All Around Air was quick and efficient. Quick in diagnosing the problem and in the repair. This is a pleasant group of service technicians to resolve your heating and air conditioning problems. Highly recommended.

From the time I was contacted to the time the appointment was set up, everything went well with American Home Shield. They came on time and got everything taken care of. I recommend them to friends all the time.

August 24: Called AHS to request repair on my ref. Sep 1: First contractor came to my house and said he didn't work on KitchenAid appliances. Sep 8: Second contractor came to the house. Diagnosed as a bad control board. Said he would be back in a week with new board. Sep 15: Returned without a control board. Claimed he would have to pull the existing board out and send it to be rebuilt. Estimated time to rebuild: 4 weeks. I called AHS and stated that four weeks without a ref. was unacceptable. They told me that they would give me a cash in lieu offer.

American Home Shield is very easy to communicate and work with. I had a problem with my garage door opener. It wasn't working because one of the pieces was broken. I filed a claim online and AHS took care of everything else. The man from the garage door place called me and we set up an appointment. The contractors repaired it and got it working. I even ended up getting a new garage door from the company because they were so good. All in all, it's been very easy with AHS. They have my credit card and it just comes off my card every month. I don't have to do anything so I'm really happy with them.

American Home Shield is always there when we need them, and we've always been pleased with the service.

American Home Shield came out to put a new board in the new panel of the oven. We have had a couple of companies that have come out that we have not been happy with right away and all I had to do was call American Home Shield and they've cancelled them and sent out somebody else. It's been slick and easy every time. If I find somebody that doesn't have it, I'll ask them what's wrong with them.

We were not pleased with the first gentleman that came out to service our air conditioner that was blowing hot air. He looked at the unit in the back, came back in to look at our filter, and said that our filter was plugging up the air conditioner. We didn't believe him too much, but he got it to blow cold air again. Two days later, it was back to blowing hot air. We called American Home Shield back and they sent the same company out but through a different man. He went outside, took our AC apart, and saw that it was leaking and losing all the Freon - maybe the leak happened in between the first guy and the second one. He fixed it all and it's been working ever since. We were happy with the second guy.

I'm very pleased with the service that American Home Shield gives us. Submitting a claim was very easy. I've only had to do one a couple of months ago on an air conditioner and we had a very good experience. The contractor did a very good job.

I submitted a claim with American Home Shield three months ago, and it was very easy. The contractors that they sent were excellent, and my appliances are working better.

I have AHS and have found out I need a new furnace. When I purchased the insurance I saw that my heating system was covered. Now that I need it I am told only $1500 of the cost is covered (SMALL PRINT). How can you get any furnace for $1500, the cost for mine is $7500. DON'T BE FOOLED AS I WAS, TOTALLY A BS POLICY.

It was a good experience with American Home Shield. I had a problem with my air conditioning and the guy came out and fixed the problem for me. The submission of the claim was easy and I normally do it over the phone. The contractors have been nice and real helpful and I don’t have to call them back out for the same issue. They’re knowledgeable, good at what they do and I’ll keep using them in the future.

My garbage disposal went out, so I submitted a claim through American Home Shield's online interface and I was contacted very quickly. The contractors they sent were pretty good, and everything was done quickly and the right way. Overall, it is an efficient process.

I've been with American Home Shield for 18 years and have always had good service from them. It's been a while since I've had a claim, but my most recent one was for my stove. I've tried to submit my claims both on the phone and online and the reps I spoke to were very good. The last contractor they sent me was good. I had problems with one contractor, but we got that situation taken care of. We switched companies and after that I've had no problems. AHS has always been courteous and very helpful. I've had a good rapport with them the whole number of years I've been with them and I plan on staying with AHS. They are a great company to be with.

I've been with American Home Shield for quite a few years now and I've been very pleased overall with the type of service that I've been getting. I had problems with the garage door opener and they fixed it. So far, the claims process has been easy. When I call, especially the last few times, the technicians have been quite experienced, courteous and professional.

I've had American Home Shield for 11 years and I've kept it because I had such good results with them up until this year. I don't know if AHS changed ownership. It seems that they put you through more. When we filed a claim because of our air conditioner, it took the contractors three to four times to fix the problem. I've never had this kind of problem before. After the first visit, they had to come back and told us that AHS required them to only try the quick fix, which didn't work. They put some kind of sealant they thought might work or might not. I've had both of my ACs go out this summer. I'm 72 years old and I'm in pain a lot. We had temperatures of 90 to 98 degrees. The last time the contractors had to fix my AC, it took them almost two weeks because a part had to be ordered and it took that long to get it in. So it was bad summer for us.

Things went well with my most recent claim with AHS for my air conditioner. I didn't have any problem and it was easy submitting the claim. I would recommend them to a friend.

We submitted a claim to American Home Shield recently regarding our air conditioning unit. The submission process itself was easy. However, I'm not sure if all the contractors that they have a contract with are as knowledgeable as they need to be. Some of them are very, but for the recent one we had, it took them three different trips to figure out what was wrong with the unit before they finally got the problem corrected appropriately. On the whole, what AHS does is fine. They do exactly what they promised they're going to do and usually get right on it very quickly. We've recommended them to several people.

I like the service and the quick reaction from AHS when I call. The contractors they sent were fine and did a good job. I'm happy with them all the way around.

We discovered the problem with our water heater over the weekend. I submitted a claim to AHS and the people that took my call were knowledgeable. I explained the problem to them and when the contractors came, they were prepared and ready to resolve it. They didn't have to come out, take a look at it again and go get a part. They had what they needed in the vehicle and it didn't take them very long to fix the problem, around 30 minutes. The problem was with the gas valve of the water heater. They removed the bad one and put in a new one. I couldn't go out and buy the part that they needed myself but wanted to make sure that it was a certified item and that it would meet code restrictions. They were very efficient and courteous too

Submitting a claim for my air conditioning has been fine. It wasn't cooling and needed Freon. I called and then somebody called me back. The technicians who came have all been very polite - I don't have any complaints about that. I would recommend them to a friend. Being in real estate in California before, we required, on any transaction that was done with the company, that there be coverage like AHS on each property.

It's usually quick when I submit a claim to AHS. They call me right back and set up an appointment. They're usually there the next day or two. It was in February that I had them out and it went okay. A man came and fixed my heater. The technician was good and explained everything to me, what he was doing and why he was doing it. I need to know that sometimes. The quality of repair work's been good too. With AHS, they're prompt and they answer my calls right away.

I haven’t really had a chance to use American Home Shield but once and it was for my heat. Submission of the claim was fine, but I wasn’t satisfied with the first people they sent, so I had to get someone else. I didn’t have a problem with the actual representative. I was going to cancel because I didn’t appreciate the first people that came out. Then, they rectified it and took care of it. They gave me another vendor and didn’t charge me another $70. They were quick to respond and courteous. Overall, they were not hard to deal with and I was satisfied. I do have to call them back again, so I’ll see how my experience will be this time.

I needed a handle replaced on my whole house, water shut off and called AHS. The dirty, sweaty fellow tracked a mess in but no problem. He has to go out and discuss it with AHS on phone. More dirty show mess tracked in. Ok. No problem. Then he tells me AHS won't cover a HANDLE to turn water off and on! I think he was just WAY too overweight... too big... to get to it to replace. It was a cheap fix. In fact it was SO cheap I went and found a plastic T for irrigation or something and a tube of Crazy Glue and in 3 minutes from stepping back into my condo I FIXED IT MYSELF. DUH!

Last year was the first year we purchased a home and we had a very good experience with American Home Shield throughout that period. They solved several issues so we decided to renew it for 2015-2016. When the spring of our garage door had broken off, we filed a claim to them. That same day, I received a callback from a contractor that was lined up to do the work. They came out and everything was taken cared of. We also had an earlier experience with our refrigerator that was acting up and that too was handled responsibly. So we're happy with AHS and thus continued our coverage with them.

The last time I called AHS out was for some plumbing work and they took care of it. I haven’t had any problem with the contractors they send. They show up on the time frame that they say they are coming.

I manage the property where we have the AHS service and that's in Hillsborough, California. The tenants don't have any complaints. They get good service and it's relatively quick. Luckily there hasn't been anything too drastic, mostly appliances, but fairly quick fixes so everything's been fine. Submission of claims is easy. What I do is I get emails from tenants with the contract number and contact information saying, "The dishwasher is out of service". I call AHS and they send somebody. They pay the hundred-dollar fee and then I reimburse them, so everything's moving along. I would definitely recommend American Home Shield.

My air conditioning unit has to be repaired for the second time and for the same situation. The air conditioning company is taking too long to respond. It's been about ten days and I'm in Florida so that's not cool. I'm still waiting for them to show up. Previously, a vendor came out three times to fix my freezer and it's still not fixed. I'm really not happy. AHS needs better vendors because their vendors are lousy. The experience has been mediocre.

My overall experience with AHS has been good. I have to use the service provider that's on their list and they're not all the same. But 99.9 percent of the time, they've done well.

I’ve had American Home Shield on two homes, on in Memphis which had AHS for years, and here in our Texas home. It’s time to renew it in November and I will be doing so. There are other home warranty companies out there but AHS does a good job. If I’ve ever had to speak to anybody, they’re very helpful. I remember the one that helped me with the pool issue not too long ago. She literally pulled the contract and went through my contract with me line by line. Made sure that the service call would be covered so that I didn’t have to pay it if it wasn’t covered. The contractors that they sent were adequate, too. AHS has definitely met my expectations and I would recommend them to a friend.

Everything was excellent and positive with our most recent claim with American Home Shield. Submitting the claim was a good experience and the contractors that they sent out to our home were good too.

My air conditioning system went out. It wasn't blowing cold air so I called American Home Shield. They said they had three or four different people in my area and none of them could come to my home. They weren't answering my phone calls. They said because of the hot weather in California, they were backed up for days. I told them it was an emergency. My house is 101 degrees, I can't sleep, can't do anything, and I felt almost sick. Finally, a contractor called me back but they told me that they don't work on manufactured homes so they cancelled their appointment with me. I had called the contractor three or four times but no one would ever answer the phone. I left messages but nobody would call me back. So when I called AHS, one of the representatives gave me a second number that was listed as an emergency number.

I did my claim submission to American Home Shield online for my pool heater. It was great and very easy. The contractors sent out to our home have been exceptional. I have yet to get a bad contractor from them.

It was in May when I had my washing machine worked on. The gentleman called me the next day and got everything taken care of. He was very good and professional. He came to check the washer and came back the next day to put the part he had to get, and everything was good. The unit has been working well. I had a few of my family coming and it was right on time. American Home Shield is excellent.

Our most recent claim with American Home Shield was for the disposal. It's easier to make the claim online but we did it by phone which takes longer. But whoever answered the phone was helpful, so it was perfectly fine. The contractors said they called the same day that they received the work, then they managed to be here the next day and ended the same day. The technician was also good. I'm a real estate agent and I always recommend AHS to most of my clients.

Our bathroom was clogging up continually for about a month. I called and explained it to the AHS rep. Union Plumbing came and said, "Well, it's not clogged now. There's no problem," and left. They never fixed it. My son and his wife came down from California and they took out the toilet and replaced it and they found that there was something stuck in the thing - that's why it was constantly clogging up. AHS charged me $75 for Union Plumbing coming to tell me that there was nothing wrong with my toilet when there was and I can show the receipts of having to put a new toilet in. I'm very unhappy with that. I would recommend AHS, but they have to be careful because sometimes, the people that they send don’t do their job.

It's been great with American Home Shield, I recommend them. They've always been excellent to work with.

Last week, our thermostat was starting up bad. Some times we would take a shower and the water would be hot. The next time there would be no hot water. We called American Home Shield and we didn't have any problem with the contractor. I am still waiting for the repair to get done because they had to order the part, so we have to keep the water temperature up high so that we have hot water. But overall AHS has been excellent. Every time we’ve called, they’ve come out on time and have been professional. I would recommend them.

American Home Shield was a good experience, everything was fine. I'd recommend them.

I have been with American Home Shield for a long time and each time, they have always been good about fixing whatever was wrong. However, the last claim ticked me off. It was for my air conditioning unit. I didn’t know what was wrong with it, it was only blowing but there was no air coming from it. I was thinking it needed some freon. I can’t talk to anybody when I call them. I’ll be on hold over the phone forever and nobody ever comes, so I quit trying to call them and went on to see if I could find somebody else. But while I was online to do the claim with AHS, it said that I had no coverage for it. The month before that, I called them and they sent someone out to check. It was making a noise and they fixed it. I thought they must have cut it off after that because I had air conditioning before. After I saw that my coverage for it was unavailable, I wrote them a letter. Then someone called me so they can come and check it out.

I love American Home Shield and I always recommend them to my clients.

My most recent claims were for a garbage disposal which stopped working and a plumbing issue. I had a stoppage in the toilet, it was backing up and stuff was coming out of the pipe in the front yard. I did the claims over the phone. The representatives who take the call and the plumbers they sent were fine. They decided to replace the garbage disposal but American Home Shield wouldn't cover the plumbing issue for the toilet stoppage. The company would charge $1700 to fix it. That was a little painful so I had somebody else to fix it. Although they have long hold times, I love American Home Shield. It has been an awesome experience with them.

Our claims with American Home Shield were great. The contractors that I've dealt with have been so good so far. There was a time when the contractor didn't get the problem fixed, but that wasn't his fault because they needed something else that they didn't have, so it was fine.

The people that do the claims for AHS were professional although sometimes it’s frustrating getting through because they're so busy and it takes a while on hold; but once I'm in to the process and I've made the report to the person, I’ve had excellent results. I couldn’t be happier. ] why I kept them. I had both Choice Warranty and American Home Shield for about a week. And I made a decision and cancelled the home program with Choice Warranty and kept American Home Shield because of my experience that I had with them. I had a claim for my water heater and they sent out a repair person that was kind of off-the-wall. I have a guy that I use for that kind of stuff so I had him put the water heater in. AHS was stellar. They paid for it, and then it covered the cost for having it put in. And it worked very well.

My experience with American Home Shield was good overall and I'd recommend them to a friend.

We submitted a claim online with AHS because we had a leak in the shower head in the bathroom that wasn't repaired from May so they had to come back and fix it again. Everything went smoothly but they wanted to charge twice for the same repair and I noted that because the repair wasn’t done correctly the first time, so there’s no reason that we should have the service charge for the second time. But that got remedied and everything worked out fine. Overall, they are efficient and have good customer service so I would recommend them.

Although my experience with American Home Shield has been good so far, what I don't like is not being able to add stuff to the policy until the renewal point. Submitting a claim with them was fine and the contractors that they send out work well. Everybody's been fairly nice. The only thing was when the repair work was time consuming, like when they don't have the part that they need so they've got to order it. But we never had any issue after the repair.

I would definitely recommend American Home Shield. I got it because I bought the house and I don’t know how old some of the things were in here. For the $60 a month that I pay for it, it's worth it. I've had them for three years now and they've always been here if I needed them. I recently called them for my water heater and the guy that they sent out was courteous and knowledgeable. He said it’s the leaker because the water was on the floor and he fixed it. I paid the service fee on it and it’ll be almost two years now and everything’s been up beautiful so I have no complaints.

I've been a real estate agent for 20 years and have always used AHS and had good experience with them. When I submitted a claim to them regarding an electric board on a Jenn-Air Range that needed to be replaced, the experience was great. The contractor they sent out was outstanding. He came in and assessed the situation. He called in to make sure the part was available and approximately how long it would take to get it delivered to his office. After he found out, he scheduled the return appointment to install it. When he came out again, there was a little difficulty at first because it wasn't exactly like the one he took off. It took him around 10-15 minutes more to get it to work properly. But it's been completed today and it works great.

My most recent claim with AHS was for my frost-free refrigerator which was full of frost. What ended up happening was a mix-up with the girl at the appliance repair place. AHS set it all up then the girl called to set up the appointment with me. She said they can't get to me until four days later and I wasn't really happy about it. I told her that it was my refrigerator and that I just bought groceries. When the service guy came, he had no clue that it was a refrigerator. He told me, "In this particular instance, when it’s a refrigerator, that’s an emergency. Had I known this, I would have taken care of this because a dishwasher, a washing machine, they could’ve changed their appointment. She could’ve cancelled one of theirs and moved it to the day that your appointment was and we could’ve come out and fixed your refrigerator that day."

Submitting my most recent claim with American Home Shield was a good experience. The tech came and fixed the stove. He knew exactly what was wrong. He ordered the part, then the part came and he showed up the very next day to put it in.

Our most recent claim with AHS was for the pool pump. I submitted the claim online and it was easy. Their reps were friendly and responded within a few hours. There's no problem at all and they took care of my claim very quickly. The contractor they sent was friendly and knowledgeable. However, I'm going to have to call them back out again since they didn't quite get it completely finished after they did the repair. We have two more problems, but all the other things before that were fine. Overall, AHS is worth the cost and it's very much simpler to have them than doing it myself.

My experience with American Home Shield was terrific. They came, they fixed, and they left. I'd recommend them to a friend.

I recently submitted a claim with American Home Shield and had them come out to fix my 18 year old air conditioner system. I went online and punched in a different code. The website was pretty informative and intuitive on how it was set up to submit the claim then I got a call from them confirming it. I also got a call from the vendor that was coming out to set up the appointment and it went pretty much as planned. The representative was brief, good and courteous. The contractor that came out was really good. He diagnosed the problem fairly quickly and got the system up and running like it should be, then it started going bad again.

I've had no problem in submitting a claim with American Home Shield. I've done it by phone and online, and I get a very timely response. I've also had good interactions with the contractors that they send out. Everything's been good after the repair. My experience with AHS has been very good so far and I'd recommend them.

My most recent claims with American Home Shield were for my dishwasher and water heater. I could never get through when submitting a claim and had to talk to a recording. I wanted to talk to them about what my problems were but couldn't because the recording only asked me what was broken and that was the farthest I could go. I had two items broken and couldn't get both items in. Once I told the recording one item, that was it as it did not ask me about my other claim so I had to call again. I haven't heard anything about my dishwasher yet. Their response on it is a little slow. Nonetheless, American Home Shield's service has been excellent. Overall, if I was talking to people over the phone, they're courteous, professional, and do a great job. The contractors that were sent to my home were great except for one where I had to leave a message because I couldn't get through but they do call back though.

I've had American Home Shield for a long time. My most recent claim was for air conditioning. Submitting that claim with them was fine, and the contractor they send out was friendly and able to answer my questions.

My most recent claim with AHS was for my air conditioner and it was an easy process. However, I did have a claim with American Shield that I am not happy about. It was when my water softener went out and American Shield denied the repair because the repair person that came out said it needed to be replaced but they didn't. Their thing was my policy was fairly new and that the repair person said it was out prior to me reporting the claim, which I told them it was not. So I put in a claim with them for follow up as to why they denied my request and they said it was simply based on the fact that I was a new client. I’m still in grievance with them about it.

My recent claim with American Home Shield was for a dishwasher. The easiest part was submitting the claim. We had to call in or use the internet to set it up. Most of the time within 24 to 36 hours, the company calls back or somebody from them sends me a message saying that they’ve gotten the claim. Everything that I’ve had to do with American Home Shield couldn’t have been friendlier to the point that I tell other people about it regularly. I’ve had nothing but good experiences with them. I’ve got added insurance or benefit and I’m happy with them. It’s like having insurance for our health where no one uses it unless something goes wrong but when it does, we sure want to have it. That’s where I’m at with American Home Shield. They have been really good to us and I couldn’t imagine owning a home and not having them.

We had a plumbing issue on a Friday night which needed service ASAP. We contacted customer service and thought that we were going to have to wait until Monday for service. The contractor called and came out to see us on Saturday. He knew exactly what the problem was, diagnosed it, called for authorization and work was completed as soon as the part became available. Plumber was excellent, did not reveal "plumber's butt," responsive to our concerns. This is why we have 2 houses with AHS. Thank you.

We had a claim for the dishwasher with AHS. I called and they hooked me up with a company and the company calls and tells me they have a request to do service. They set up a date and come. If it needs a part that they don't have with them that has to ordered, the repair will be longer. But if it's a part that they carry right on their truck, they're able to fix it right on the spot. The guy who fixed the dishwasher was great. We had no trouble with him. He knew what he was doing and fixed it the same day and the dishwasher is working good.

I submitted a claim online to American Home Shield and they sent a contractor out. The contractors did a good job and performed what they said they would do. The only problem I had with them was they didn’t have the part in stock to do the repair. They had to order the part which took a couple of days to get it. But overall, my experience with American Home Shield has been good.

We sent in a claim for our dryer and freezer and American Home Shield usually find a repairer in the area. We've also gotten approval from them to call our own person if they'll accept American Home Shield's price. AHS people were good, prompt, and efficient. The dryer is fine. The contractor diagnosed the problem with our 40-year old freezer and then we decided to get a new one because it wasn't covered because it's a full upright freezer and not a refrigerator. We love American Home Shield. It's a great and excellent service to have for a home a little older that doesn't always have new appliances. It's worth the money.

I had an issue with my air conditioner and called American Home Shield customer service. They called me within half an hour to an hour to set up an appointment. The people AHS sent weren't able to fix it the first time they came out. They had to call them back next morning - the gentleman came out again, he put some dye in the system and found where the leak was coming with the refrigerant. They found out the main issue was above the furnace, that was leaking. They ordered the part, came out a day later and fixed it.

I have been an American Home Shield Customer for almost 2 years, but I am cancelling my contract with them. They do not have enough agents working their toll free phone number, so you end up on hold for very long periods of time (sometimes between 45 and 60 minutes), and their contractors are as hard to reach and very slow to schedule your service repairs. We have had to wait 4-5 days on at least 2 occasions to have our A/C fixed. We live in Jacksonville, FL, and during the summer months, that is a long time to be without AC!

My wife and I have a good experience with American Home Shield. It’s a good company because when we put in a claim, we didn’t have to wait that long for a technician to come on out. But we decided not to continue with the contract at this time because recently we had a claim for plumbing where American Home Shield charged us $125 for the person to come on out. The claim was good and we had no problem with it. But we saw that another home protection service is charging $45, and that was covering everything that Home Shield was also covering. We looked into it and since we already had completed the contract with Home Shield, we are considering trying this other company. We were really satisfied with Home Shield but it was more expensive. If the other company will not turn out to be like American Home Shield, we might come back to them.

I had a problem with one of my units so I submitted a claim to American Home Shield online and it was very easy. A technician came and fixed it. He was on time, was professional, did the work and left. The service was excellent and my unit has been normal since the repair. I had no problem with that. I was satisfied with everything that AHS did.

Our air conditioner went out and the timeliness of getting it repaired was good. We were able to choose from several contractors which I liked. The parts were sent to them as promised. The phone time is a bit lengthy but I did receive an email after voicing this and was given a number to help expedite the calls.

My experience so far has been great. I had a couple small appliance issues and the contractor was scheduled right away. He ordered the parts quickly (there was a minor issue of not keeping me informed on shipment timing), and the appliances were fixed. I was pretty upset when trying to get in touch with their customer service because it took hours. However, when I talked to a representative she acknowledged the problem and let me know it's their goal to sort that out. She was such a good contact that I decided to renew my service with them.

American Home Shield has been a pathetic disappointment. I have been without a refrigerator and kitchen water for over a month. My refrigerator stopped working over a month ago. The ice maker had stopped working two months before that. I called AHS and they scheduled an appointment in 10 days. At that scheduled appointment time a Sears appliance technician came and began work on my GE fridge. He worked for several hours before telling me he needed parts and would get them and return. Within the next week four separate boxes of parts arrived at my door. I had to call AHS several times (I recall at least two) to have a technician come to put them in.

American Home Shield has been very good to me. My claim for my air conditioner was very easy. It was a simple solution. I think some of the contractors get frustrated with them because they want to fix it correctly but their funds are limited and that's when I've had to complain this one guy. I had the air conditioner fixed by American Home Shield several times and people kept coming out but they kept band-aiding it. It worked for a while and then it quit, so I had to start all over again. But finally they sent out a guy who refused to do a band-aid job, fixed it and it has worked beautifully ever since. Now, he's gone with them because evidently, it costs them too much money to pay him even though he was very reasonable compared to most of them. Maybe some of their people don't improve their repairs and some of them weren't legit. But then again, the consumer pays for that.

I called AHS for a claim on the air conditioning unit. Submitting the claim was easy and we didn't have to wait that long. We had no problem with the service of the contractors that came in, and everything worked out fine. So far, we’ve been able to depend on AHS.

I had my washing machine fixed and submitting a claim was quite easy. The service was excellent. After the repair, the machine is working as normal. My overall experience with AHS has been excellent.

My tenant called American Home Shield for the dishwasher, and got a number for a representative from Sears who was supposed to come out but nobody did. So then I called the Sears number that was given, and they said that they didn’t have any documentation for an appointment. I called American Home Shield back and they fixed that and had somebody come out within 24 hours. The rep from Sears was a little bit late but they got everything taken care of.

Our central air unit’s compressor wasn’t working recently, so we submitted a claim with American Home Shield, which was a very difficult process. I’m getting told one thing, and then when I speak to the contractor, they were in another place doing something else, and didn’t know if they could get here that day. We’ve been without air conditioning for about a week before getting someone here, and it went for another two weeks before they finally got the compressor in. We have a three bedroom house and we had to stay somewhere else because it was so hot without our unit. However the contractors were great, and customer service were very nice and reasonable. We never had a problem with AHS before, but this last time was very difficult. I’d still recommend AHS however, since there’s good days and bad days, and I can’t say that the whole business is bad because it’s not.