American Home Shield Reviews

American Home Shield’s online portal was easy to use and it was what sold us to them. It was also super quick to file a claim. I had a plumbing issue and the contractors sent by American Home Shield sent me a text confirming that they received a request for an appointment and also confirmed the date and time. They also texted me when they were on their way. It was a great interaction. Since the repair, everything was perfect. AHS is worth the home warranty.

I've been with American Home Shield for about 20 years and I also sell the warranty. When I have a claim with American Home Shield, it's easier to go online and file there if it is only one thing. But I have to call in if the claim is for two items at one time, which is horrible because the wait times are sometimes 45 minutes to an hour and a half. Filing online only allows for one service call for electric, one for plumbing, and so on. They need to have a tab on their website that allows making more than one service call per professional because it would save a lot of phone time, and especially for an electrical issue where one can order three service calls at once and then only need to pay one fee.

The house wasn't getting heated up. The first contractor was a little disappointing because he was in Jacksonville and it will take longer for him to get here. Robert called and asked American Home Shield if the people that put in the unit were still on the listing and they said yes. We prefer for that contractor to come out because they put the unit in and they've been working on it. They swapped out the old unit for another one but it's not a big enough system to keep the house warm. That was what they were able to put in here because the tech said that if we have put anything bigger, it would need rewiring and it wouldn't be covered by American Home Shield.

Our electricity spiked when we had bad weather in our area and it caused problems in our central heating. So I went online and filled out the AHS inquiry. Shortly thereafter, I got an email from them. I also talked with one of their reps, who handled my issue really quickly, and I was told which company would be taking care of the issue and that I will be receiving a call from that company as soon as possible. The company then called that evening and told me that since it was a holiday that day and nobody was working, they would come the next day.

American Home Shield has a great service. A few months ago, my heating stopped working. I called them and the person I spoke with gave me a confirmation on my email. The contractor came out the next day. They fixed the heating and everything was nice. We’ve been with AHS for years and we got offers from other people, but we never took them. So far, every time we called, it has been great otherwise, I wouldn’t have kept AHS. I’ve sent a lot of people to them and I just hope AHS stay around a long time.

We have used AHS twice. Once for the AC, and this was the second time. We needed service from AHS and the guy that came out was nice, took care of the problem and did a good job. We got everything straightened out. That claim was submitted by phone and the interaction with the rep that I spoke with was good. AHS is worth the money. My wife never likes when I invest in stuff like this, but I told her that AHS is a good thing to invest in. She's been happy with the responses we have had from the guys at AHS. Once they make my wife happy, then I'm happy as well. I would recommend AHS to others.

Our dryer was going crazy, and it would spin and shake and was super loud. My wife submitted a claim to AHS and the contractor came out a couple of days later. The contractor was a good guy and we have no problems with the dryer since then. AHS has been great. I have a property management company, and I do a ton of AHS through work.

I went online and submitted a claim for my furnace and it was super easy. I just put in my address, then they found my account, and I was able to get right on it. The guys they sent were great. However, it took them two weeks to fix the unit. They had to come out here a couple different times because the furnace was still was not working. They also told me that AHS did not send the part. But, the unit is now good. I am happy that AHS sent people when I needed them and that my claim was covered.

The heating element was making a big racket and it wasn't blowing any heat out. I made a phone call to American Home Shield because I don't like that online stuff because I can't verify that they received my request. And the lady was really sweet. She said she was going to be as fast as she could, although of course, everybody's furnace is going out on the first bad snow. Surprisingly, I had someone out the very next day. He did a great job. He let me know that it was the motor and that Home Shield won't pay for same-day delivery. He said they could get it in the following day or I could pay for that overnight fee and they'd get it in that night. Then he called me back and said, "I hope it's not too late. We've got it. Can I get it in?" They came in and put the motor in.

We keep renewing with American Home Shield because we like them. It is usually easy and it is affordable. Our home had some older system so having it is appealing. In submitting claims, however, I have called before and they asked me to go and do it online even after waiting on hold, and that was annoying. We recently had a clogged kitchen sink that all the men I know could not unplug. It was needed to be snaked for 20 minutes, and we really liked the plumber that came. The plumbing company called me within two hours. Everybody I speak to is pretty nice. I’m a web developer, so, for me, the user experience is very important and the website is also super, super easy to file a claim, payments, checkup what my coverage is, etc.

My very first claim with American Home Shield was a very poor experience. It was the policy and procedure's fault. That first one soured us on the whole experience with them but it got better to the point where when our one year that we got with this new home was going to lapse, my wife and I made the decision to re-up and pay the monthly fee. So we are still maintaining coverage through AHS. It's an older house so it helps.

I was having a plumbing issue. It was going on for two months then, so I called AHS. They told me that I have the option of paying them later but I told them that I want to pay it now in advance. That way, when they come to do the service, I don't have to worry about anything. They’re done, you’re done and everything’s resolved. The plumbing company that came was the company that I always requested because in my mind, they are superior. I cannot say enough good things about them as far as their professionalism, their responsiveness to your needs, and everything. They come out timely like they say they’re going to and they are there to address everything and just be concerned and try to make you feel comfortable about using them.

I was having issues with my sump pump. I put in a request with AHS to have someone come check it out and they had a very reasonable response time. Someone contacted me within 24 hours and came out the following day. The turnaround time has been amazing, especially when I called. We had below freezing temperatures and the plumbing guys were busy with burst pipes, but the time frame it took for them to get to my house was still great. The problem was resolved and I was 100% satisfied. The contractor was very professional and came in the scheduled time frame. Moreover, he was informative and let me know exactly what the problem was. He also showed me what to do if the issue happened again since it was a minor thing that I could have fixed myself. Overall, it was a good experience and I'm happy with the service. I would definitely recommend AHS.

I had an awesome experience with American Home Shield when I had a claim for an issue with my water heater. The reps treated me well when I called and they asked what they can do for me. I told them my problem and they right away gave me the information I needed. I had a conversation only about the job with the contractor who came, and he did a good job. The water heater was replaced and is now more upgraded than before. I'm very happy and confident that when I call American Home Shield, my problem will be solved. They do an excellent job for a home warranty and I would recommend them.

We had several issues with our water heater and my boyfriend submitted an online claim to American Home Shield. The contractor came out several times. The first time, he replaced a part. The second, he replaced the water heater and finally he had to install it. He was really nice and always on time. We live out in the middle of nowhere and it didn’t seem to bug him. He really worked hard to take care of the problem and get it resolved quickly. I'd recommend getting AHS.

My furnace wasn't working. I called American Home Shield and the interaction with the reps was fine. The tech who came was very nice, professional and did a very good job. After the repair, the furnace has been working fine. Having a warranty on my property is very valuable. It’s very comforting to know that if something goes wrong, American Home Shield is there to help. If I have to make a claim about anything in my house like that again, I want them to do it. They were really good. I’m definitely recommending them and told my friends that having a home warranty is a good thing to have.

We had gotten back from a trip to Louisiana and for some reason, the freezer part of our two-door fridge wasn’t working. AHS' reps were very friendly and helpful, and they answered any questions I asked. I'm good with calling them late at night with less customers on the line. Within a few days, a tech checked out the fridge to see what was wrong and did what he could to fix the problem. But he said to let him know if it didn’t work because it was something he was willing just to see if it will work. We let him know the next day that it wasn’t working. The next guy came and he did whatever he was supposed to do and my fridge is working like brand new. The freezer and fridge get too cold, and we love it.

American Home Shield is good to have to insure one's property. When I submitted a claim to them online for my furnace, that went well. The contractors came to my rental property and worked on the electric furnace. They did their job efficiently then they took off. The furnace has been excellent since.

I had a flooding in the house. The water heater cracked, that's what they said it was. I call American Home Shield and they sent plumbers. When they came, there's something in the line, whatever it is that they hook up to, and they disconnected the water. And when they left, water was still running. So I called AHS a few times. They spoke with the plumber and told them that the pressure in the house was what caused it to be running. I had called AHS again for another plumber to make sure that everything with the sink is fine. And when the plumber came in, he saw that the pipes were connected incorrectly.

My husband turned the heating on because it was extremely cold that day. He came out of the shower and noticed smoke pouring out of the room where the air conditioner heater is at. So, he immediately ran over there and turned it off and then he called American Home Shield because, obviously, our heater was not working. The contractor was very nice and professional. He got right to the point and found immediately that something in the heater melted and was no longer working and that was the reason for the smoke. He replaced the part immediately and then he ran a diagnostic test on it to make sure everything else is fine. He also gave a tune-up while he was here.

I filed a claim with American Home Shield over the phone for the refrigerator and they told me that they wouldn't be able to commit to come out for a week. But they gave me the number of the person who would be coming out. And when I called them directly they came out the next day. Then they didn't cover what they were supposed to cover as far I was concerned. I called them and they said no.

The water wasn’t getting hot. I called up American Home Shield and made a claim with an automated service. The technicians were willing to go out the next day, but because of the way the tenants' scheduling was, the technicians came out three days later. Everything went out good and they were able to fix it the first time. I recommend them.

My husband went to get something out of the freezer to cook and everything was soft. Our freezer didn’t freeze. I called American Home Shield the next day because I had to throw everything out. Submitting that claim was good. However, I wish I could speak to a representative when I call instead of automated as there is something about an actual human contact which is nice. I also don't like to do it online. Nevertheless, the contractor sent was wonderful. He was very knowledgeable and friendly. He introduced himself, dressed appropriately, and had a well-marked vehicle. He did great, but my freezer has to be on high to get it to freeze. This is my second repair on this particular refrigerator and it’s fairly new -- it’s about two years old. I’ve already spent $200 on copays for this unit. Now, I got to spend another $100 if my freezer is still not working. But, I don’t think it would be the contractor's fault.

Our furnace wasn't working. It would only come on once in a while and while its fan was working, no heat was coming out. We then submitted a claim for it with AHS, and the contractors they sent out did a good job. They identified a problem that a previous person may have made and corrected the real problem of the furnace. The performance of the heater since then has been good but today we noticed that there is moisture underneath the furnace area so my wife is going to call back to see what's going on there. But overall, my experiences with AHS have been good. It tends to take too long to get service but they get things done. Even if you pay $75 monthly, it's a peace of mind thing. I'm probably paying more than I have to, but at least it would be covered if I have a bigger problem.

I had a very bad experience with American Home Shield the last time I submitted a claim and it took me a long time to get it straightened out. The claim was for the furnace and I was very unhappy with the company they sent out. Two guys came out who cut some wires in the furnace, said it was okay, and left. But it went out and I called AHS back.

The dishwasher wasn’t working and it had something to do with the outlet. That was my one claim with American Home Shield and I did it over the phone. They were very professional and they told me they would take care of me. They were very good. They set up the right time and the gentleman was here on time. He was very pleasant and friendly. He told us not to worry and that he would take care of the problem. He knew what he was doing too. He searched it out, found out what the problem was and took care of it. I haven’t had any more problems with the dishwasher since then. It was a very good experience and I would recommend American Home Shield.

We recently filed a claim online with American Home Shield for our heater that wasn't working. I ended up going to the website because I couldn’t get through to anyone on the phone. We were without our heat for over a week. The second contractor that came out was courteous. He came in to take a look at everything and the heater is doing good now.

I had clogged toilets so I submitted a claim to American Home Shield and it was easy. I just called them up and the contractor came out and fixed the clogged toilets. He was nice and everything is fine now. The toilet has unclogged. I'd tell others that I got a good plan from AHS and that they have good service, they come out fast and I'm happy with them.

The technician sent by American Home Shield was really good. He even helped us with a couple of other things and answered some of our questions. But he said that they can't repair my microwave. Apparently, there are no parts to be bought so it's going to be replaced. But they said that that they need to contact someone to find out what it was. They gave me a number and I called it but I couldn't get through. It didn't seem to work right. And then, they put me on hold and I couldn't do that so I waited a little longer then I called again. The last phone call was about an hour but I know it was Christmastime and I understand everything that's going on back East. Other than waiting, the phone calls were very pleasant. Finally, I got an email from them, saying that they are replacing the microwave and asking me about the dimensions of it. I would tell others about American Home Shield and tell them to get it.

Submitting a claim to American Home Shield was easy. Almost a month ago, I had a problem with the hot water heater. The person who came out spoke English, was pleasant, and took care of the problem. It took a couple of days because they had to order the hot water heater but otherwise, it was great. Recently, I had issues with the toilet which they fixed. And I did have sink foaming and they fixed it too. And both were fine. I've been very happy with American Home Shield. There was only one time in 34 years that I've had a problem and I didn’t agree with them regarding my heater in the garage unit. They said that the coils needed to be cleaned and that was in a sealed unit. I had that one for 24 years and they wouldn't replace it. But I wouldn't be with American Home Shield this long if I had problems with them all the time. So, American Home Shield is great and I'm very satisfied with them.

We had a minor gas leak and we needed to have our furnace repaired. It’s difficult to contact American Home Shield. I don’t think their number is staffed 24 hours a day so when you make the call you’re kind of left up in the air. If the furnace had gone out we wouldn’t have been able to have anybody give us a call from the service people until their people got a hold of them.

A month ago, I was without a heating so I called American Home Shield. They called the people that we used in the past and the contractor came within that same day. It was pretty quick. They got it partially fixed. Then they had to come back the next couple of days because they had to order another part. Everything was good.

I still have an ongoing service for the pool because one pump broke and their contractor came here, and then the second pump broke and it has been leaking. So, that's in progress. And then I have one claim for the water heater but I’m waiting for the contractor that always tells me he’s going to call me right back but it did not happen. I know they are busy, but I’m going to bug him because this is a tankless water heater and he needs to shut off the water completely.

Both of the representatives I spoke to were very good and knowledgeable. I had a claim with a sink faucet and the technicians installed a new one to replace the old one. Their work was excellent and I never had problems out of Home Shield at all. They're very professional.

I called an AHS rep because I need to have my toilet repaired and it was a very good experience. The contractor was very good as well as prompt. He gave me a call before he got here. He said he had finished the previous job earlier than expected and that he could come then. I’ve used American Home Shield for over 20 years in the different cities that I’ve lived in and have suggested it to friends. I haven’t had a problem with them as far as getting someone out whenever I had an appliance that needed repairs.

I had a problem and I thought it will go away but it didn’t. A week after it started, I called American Home Shield and filed a claim. And then, I called the company and then they set up an appointment and sent someone over. The technician was a nice gentleman and he did a good job. He changed the parts and fixed my problem within half an hour. I have dealt with American Home Shield twice and my experience has been good.

I've had problems with AHS in the past on my AC unit. I was supposed to have the top plan then but they told me that I had to pay $1,000. I wasn't going to pay them that because I was paying them constantly so I got somebody else to do the work. I considered dropping them then but I got them back because I needed to have some kind of insurance. For my most recent claim, however, I was satisfied with what they did. I called and submitted a claim for my heating unit. The rep that I spoke with was good. She immediately processed my claims. The contractors they sent took care of the job, cleaned up after themselves and then left. I asked them for a written contract so they wrote one up and gave it to me. Since the repair, the unit has been doing well.

American Home Shield was going to send somebody out for our oven, and it was within the 48-hour time frame they respond, but we were on the outer ridges of his area. There was an appliance contractor that we have used before and they were just in the next town, so we requested for them. American Home Shield canceled the first guy, gave the job to this next guy, and he came out that afternoon and the service was good. The tech told us to wait, use the breaker switch, leave the oven off, and then after 30 minutes, reset it and see how it works.

I submitted a claim for a leak over the phone and the American Home Shield reps handled it fine. They're pretty responsive. Also, the contractor was good. He was on time and it was a minor repair but he was prepared with everything that he needed. His work was successful and he was out of there in 30 minutes. I've used American Home Shield three times now since we bought the house and each time has been a good experience.

We had some unusually cold winter in Louisiana and my heat pump froze up. When it stopped producing heat, my wife got online with American Home Shield and made a claim and requested if somebody can check the unit. It was 8:00 that night and we got an email that same night saying that the claim was processed. The next morning, we received another three emails. Then somebody called me at around 9:00 in the morning and said that somebody would be here within 24 hours. About an hour later, the local rep who represents American Home Shield in Louisiana called from Lafayette, which was about 18 miles away, and told me that they were going to be here the following morning. He then asked when the problem happened so I told him. I also told him that I had my friend, who is an air conditioner guy, check out the issue and I wanted to make sure.

I love submitting a claim with American Home Shield. I do it online and it's very easy. Normally, they'd respond that they got it within a couple of minutes and usually the technician would call me within the same day. Recently, I didn’t have hot water so I called AHS and the techs they sent showed up on time. They fixed the item the first time they were here and I was very pleased. We found out that the pipe was frozen coming in to the hot water tank so, they really didn't have to fix anything. I just had to power up a pipe and now the heater's working good. Overall, AHS was very responsive and very easy to deal with.

I've had my house for 15 years and have called American Home Shield four times. Three out of those four experiences weren't bad. However, recently, my toilet and my bathtub overflowed due to doing a wash in the washing machine. There was a clog in the line so my bathroom in the hallway was flooded. I called and was on hold for an hour to be able to process the claim. But once I got a hold of them, things were very quick.

We've had an ongoing plumbing issue for about seven months now. It’s in a weird spot so we had to have American Home Shield send a few technicians to work on the little trap underneath the bathtub shower combo. There was a leak right in the connection and because of where the floor joists were, it was very hard to get into. The original company AHS sent said that they needed a special tool and just gave us the runaround. When we called American Home Shield's customer service, they said, “We’re so sorry. We’ve had issues with them so we’re going to go ahead and get another plumber to come out.” The second company that came out was much better than the original place AHS sent and did a really good job. They came out twice and took care of it. They were customer service oriented and explained everything to us as well as our tenants.

I called American Home Shield for my dishwasher. They were polite and to the point. It was a quick call and everything was fine. The company that they hired called me and I set up an appointment. The technician was terrific and got the job done. I have recommended American Home Shield to several friends.

I called American Home Shield to submit a claim as I had an issue with the washer. I waited for an hour but nobody picked up the phone so, I did it online. It was very frustrating but then after I went online, it was pretty fast. That same day after I filed the claim, the contractor called me and then after two days, they came over. They were very friendly and they fixed the problem quickly. They came for two things and then they had to order a part for the dryer. So, they went and ordered that which came after a week. They did something so I was able to use the dryer until the new part came in and then they came and changed it. It has been working good since the repair. However, it was a challenge to get somebody on the phone. I had a question and I didn’t know if I had to pay the contractor when the part gets back or before the part get here. There was nobody to talk to.

Our heater was making a loud humming noise and the outside was squealing. It was the coldest days we had in forever. When I called AHS, the young lady that I spoke to didn’t put it in as an emergency so, I had to wait. It was a Friday when I called and then on Monday, the guy said he couldn't come until Wednesday and I was like, "Are you kidding me?" It wasn't expedited. But the contractors that came out were fine. They were on time and were very professional. It turned out there was a piece that had to be replaced. But I had to call and they had to come back out because the piece they put in was a bad one and so then they had to replace it again. It's fine now.

Online submission of claims to American Home Shield is awesome and very user-friendly. Then I receive an email telling me that the contractors are gonna contact me within 24 hours and they do. I love that. The contractors who have been sent out were always on time, very professional, and do what they need to do. They provide good service and I like that they're top-of-the-line. I had a claim for the filler valve of the water tank and the repair was awesome. It works great afterwards.

I made a claim for an electronic board in a washing machine. American Home Shield ordered it, brought it out and it's been working fine ever since. The contractors seem to work well. The last time they came out, they gave us a range of times and it was near the end of it but they were within that range.

AHS is a great company to do business with. Within the last 18 months, my refrigerator went out. The guy came out on Monday and took a look at the unit and on Tuesday, AHS called and told me to go pick out a new refrigerator since it was more cost-efficient for them to get me a new one. They also told me to make sure it has the features I already had and to call them with the model number and they’ll have it shipped to me. A girlfriend came over and told me that I must have spent a fortune on my new fridge but I told her that it only cost me the deductible on my insurance. She asked what my insurance was, which is AHS, and signed up for it when she got home. They also sent out a pool guy for my worn-out multiport, the spider gasket and the hard gasket just underneath the port handle. I called him Tuesday and he was here fixing it today.

I had a filter with damaged internals so I called the American Home Shield and they sent out a company to replace them and fix it. The technician was out here in two days and I just told him where it was and he just took care of it. Everything was fine after. It's perfect. I've used American Home Shield a lot and I've been happy with them every single time. I wouldn't have a house without it.

American Home Shield is a good company. They send someone to work with us quickly and easily. However, there’s an issue with when do they replace something, as opposed to when do they continue to fix it. I had one experience with the microwave oven that was in really bad shape and they kept fixing it. The same thing would break and I asked them if it was time for them to consider replacing it. They wouldn’t do it because they could always send somebody to fix it. I ended up paying more for the microwave than I should have getting it repaired, and I finally just replaced it myself.

Our most recent claim with American Home Shield started on the 28th of June of 2017, and the first time somebody came out was the 3rd of July. A free standing ice maker quit producing ice initially, and since then, we have had three different companies out a total of 15 different times. Every single time, they give a four-hour window. So, we've had to take 60 hours of work time off to be home, to have somebody come out that didn't know what they were doing. The first one that came out finally gave up. He also brought his kid with him every time. It wasn't professional at all. The second one said that he didn't work on U-Line, but he came four to five times. 10 days ago, the last company that we worked with finally sent us a technician who actually works on U-Line. They sent him out five times too, but at least now it's working right.

The length of time it takes for American Home Shield to go get parts and get the parts to the repair crew is ridiculous. My heat pump went down right after Thanksgiving but it didn’t get repaired until the first week of January. I live in Northern Virginia and it’s been very cold now. I can’t have the house without heat and my electric bill went through the roof because I had to use emergency heat. But they took care of the problem. They ordered the parts and did whatever they needed to do. I just had to wait for the parts to come in and for them to come back out because they can’t come out unless they’ve got parts in hand.

One of my tenants said there was something wrong with the toilet. I submitted a claim to American Home Shield over the phone and then they sent a company that we had used before. Everything was taken care of and everything works now. I called after the contractor did the work and he explained to me what they had to do. Aside from them, the people that AHS has sent have also been quality people so far. I would recommend AHS.

We've used American Home Shield a good bit and it's been a good experience. I sell a lot of their products as well. Most recently, our stove wouldn't heat up and it was some sort of relay that they had to order. It was easy to submit the claim. Though it took a little longer than expected, they were able to go and find the part somewhere in the world and got it shipped to us on Christmas holiday. American Home Shield sent out Denny's Appliance, and they were good people and we like them. The stove is now working and heating up. American Home Shield has always been good for us and we've renewed our warranty to keep it in the house for another year. I would recommend them.

Recently the kitchen faucet was broken. The tech sent by AHS tried to fix it and he couldn't, then he called the manufacturer to get a replacement. We got the replacement and the faucet we got was the wrong one. They changed it to the correct one and we got everything new from the manufacturer. The plumber was very polite, and he did what he was supposed to do. It took around more than a month to get the faucet replaced, but it was not his fault. He tried his best to give us the best service. We were happy we got it replaced from the manufacturer because we didn't even know that we had a warranty, and he found that.

We had a claim recently with our water heater. We had the contractor, Budget Rooter, out twice. The first time, there was leak and they repaired a valve and it was okay. Then we noticed that our overflow valve outside was leaking so we called them back. They came back and said that that was not covered because our intake or outtake pipes were not up to code. Our home is older so the pipes were going up instead of down so they said that we needed to have those repaired but we would have to pay for it. We waited a week because we had some things going on. I got back with Budget Rooter but I had a very difficult time getting them to call me back.

I like American Home Shield. When the shower wasn't working, I submitted the claim online and there didn't seem to be a problem. We couldn't get the hot water out so the contractor had a cartridge that they had to replace something with. They were professional too.

I have American Home Shield the whole time that I've owned my home since 1999. The homeowner was supposed to have some sort of coverage when I first bought the home and I just continued. I usually call them when I file my claims and their reps were knowledgeable and professional. After I put the call in, I normally get a quick response from the contractor. I have also recommended AHS to other people. I haven't had any problems with them with the exception of the co-pay going up $25. Originally, it was $50 and now, it's $75. But the work that I've had done would have cost hundreds of dollars out of my pocket if I didn't have AHS.

We set up appointment with American Home Shield through online and it's all worked great. The contractors have been excellent and have always been able to resolve the issue, whatever the item was, except for the refrigerator. But the times that the technician was out here for the refrigerator, everything went fine. He's very courteous. He took the item apart and checked everything out. He was out here on two separate occasions, staying for over an hour but he wasn't fly-by-night. He just couldn't really find the problem. He indicated that if the temperature stayed below a certain digital figure, it was still good. So, we went with that. Sometimes the freezer would go from 0 up to 10 then it would go back down. It was like it was cycling through but never above 10. This is after the second visit.

My heat pump went out, which is a yearly thing. I submitted an online claim with American Home Shield and it was fairly easy. The contractor who came out was excellent. He looked at the unit and determined that it had a leak and the coils on it were in rough shape. He went back and recommended to have it replaced. He had to fill out a work order to justify it being replaced and it took 11 days for the whole process.

I couldn't take a shower and do the laundry because the drain from the house to the sewer system was overflowing into the yard. I called AHS and it was all automated. I would really like the submission of claims not to be automated though, because I like talking to somebody when I’m stressed out. I need an answer right then or at least feel like somebody’s truly interested in what my issue is.

I’ve had good and bad experiences with American Home Shield. My most recent claim was for a leaky toilet so I called American Home Shield. Then, I talked to an automated system and I put in a service call. The contractor who came out was fabulous and finished in a timely manner. But I won’t say that it has been peaches and cream. I’ve had issues with them and they didn’t do what I felt that they should have done.

I usually submit claims at American Home Shield online and it takes quite a while for someone to come and do the service. I had a plumbing problem one time and I thought that since the plumber was here, he would fix the dripping tap. I didn’t specify that I had dripping taps as well so I still needed to take care of that. But it's hard for me to be home for the window of time that they give, so I haven't called it in yet. It's been dripping for two months since the plumber was here. I also have an electrical problem that hasn’t been fixed because they're telling me that I have to go into the wall to figure it out and that's not covered. So, I just keep going without lights outside.

I called American Home Shield in because the freeze guard of our swimming pool failed to operate and they had someone called me the assignment to, in this case, a company called Extreme Pool Service. And then that pool service called and set up and appointment. It was a very easy process. And the contractor was very nice. They had been out once before a couple of years ago. They are very knowledgeable and he said it was just very fortunate and it would have a much bigger loss because they go below freezing there and some of the pipes froze up and none of them broke. So we had a freeze guard replacement. All the times I've had a problem Americah Home Shield was just on it and very quickly and just handled it without any problem at all.

American Home Shield is usually fast when I call. If I call one day, they're making arrangements the next day. Recently it was cold and the heater went out. The mechanic came, talked to me and told me what was going on. He answered my questions, did excellent work and was very professional. Now my heat is working excellent. American Home Shield is the best thing people can invest in.

Having to call in a claim to American Home Shield hasn’t been super awesome because I've had to be on hold for a while like when one of the call centers had gone down and I was on hold for over an hour. That was a little upsetting. Then, there was another time that I got disconnected. I had to call back and I wasn't sure if my payment had gone through. I didn’t know if I was going to be charged twice. So, I've been trying to utilize the online service more and online works fine.

We've been with American Home Shield for 10 years. Submitting a claim is very easy. I just go online and put in my account number, and if I can't remember my account number, they can pull it up by my address. Then I go through the prompts. It will ask me what it is and if I know who made the appliance that I'm looking to get fixed. And then, they will send an email to me and let me know who they've sent it to, and I hear back from them in 24 hours. And everyone they've sent has been good.

I got a very good review of AHS from my friend who was their customer. So I signed up with them. Recently, I filed a claim with them for my furnace that broke down. It was a pretty cold weather and it took more than two weeks for things to go around and get fixed. I was scared my pipes were going to get frozen so I would have appreciated it if they did it quicker. The contractors AHS sent came out on a Sunday evening and looked at it. Then they ordered a part and by the time the part came, it got over a week. After that, they came to a conclusion that the whole heater had to be replaced so that took another week. Then, I wanted an upgrade from the system that they gave me. So I went to the same contractor and he told me that I had to go and do a cashout. Then he'd come and fix it for me.

My air conditioner was leaking and American Home Shield had people from Crystal Air come out to fix it. However, the techs didn't fix it. They just put Freon and by summer, the Freon was all gone. AHS sent Crystal Air again, but that time the techs thought the air conditioner was too old. So AHS sent EA for a second opinion. They wanted to schedule the appointment, but I had to leave the country for one month. So last December, they came with an all-new air conditioner and Freon. I paid $4,800 for the extra and American Home Shield paid the other part.

American Home Shield is a very good thing to have because I’m not Ms. Fixit, and when I call, I normally get a quick response. And everything is done in a timely manner. I called them the next day after my heater had started to blow cold air. Most people, when you call them for something, they’re rude, but the AHS rep I spoke with was very pleasant and said that they would get somebody out here as soon as they could. The contractor appeared to be very caring, and he said he would do whatever.

The outside unit was overheating so I went online, opened up a claim to American Home Shield and their contractor was there within 24 hours. He was also here the last time I had called. He was very professional. He came, explained that the defrost mechanism was broken, we tested it, and everything was fine within half an hour. So far, American Home Shield is doing fine and I would definitely recommend them. Their service has always been prompt and I've never had a problem with them.

My heat exchange had become rusted out and it had some holes in it, and American Home Shield had it replaced. I submitted the claim through the website which is always easy to navigate. The contractors were really good. It was a sensitive piece of thing to put back in the heat exchange. If there's gas here and it's leaking, carbon monoxide could get into the house. There was a newer guy doing the work and the supervisor came and watched him install it, making sure he did it right. They were both nice guys and they came out when it was cold. I've had other contractors that I didn't like, but I liked these guys.

The day after Christmas, I discovered my furnace was blowing cold air and I called AHS. I got their number programmed in my phone so I don’t have to look for it in emergencies and it has been pretty good so far. We got a guy out here the same day I called him. I was running space heaters all over the house. So, the result was I got $500 higher electric bill than I normally do, but we survived. The local guy they sent out did decent work. He showed up when he said he would. The heater has been working absolutely flawless since the repair. But because of the holidays, it took 14 days to get it fixed.

My most recent claim with American Home Shield was for a water heater. There was a bit of a gas smell and it was supposed to be okay, but I wanted to make sure it really was okay. They put a smaller tank on top of the water heater so that if the water pressure increases, the excess pressure dries the water into the smaller tank instead of all over the floor. And I was told if that was cold, there was a problem there. Nevertheless, the heater’s performance has been good since the repair. My interactions with the contractor sent out have been fine.

I had a plumbing claim where there was a jamming of the drain pipes. The techs were professional and solved the problem completely in less than one hour. The plumbing is working like never before and we were very happy with the service. It was a very good experience. However, we almost never use the service and we pay all year, and when we used them this one time, we expected not to pay $75. But so far we are okay with American Home Shield because we've been satisfied with all the times we have used them.

American Home Shield is great and they’re doing a good job for us. I've been with them for a long time and since then, I'm happy with all they are doing. It's a good company and I love it. I've been telling so many people about them. When I filed my claim over the phone, the representatives I spoke with had been nice. They answered correctly, the timeframe and made sure that my order was according to what I wanted. The people who came were okay but they haven’t finished. They worked on the washer and dryer three times and they did their best but they got to change them because because all upon the changes they were doing but it's still not working right. The washer and dryer are still making a lot of noise and I have to let AHS know. Nevertheless, I've been satisfied with AHS and I've been telling so many people about them.

American Home Shield has been doing a really good job and it will save money in the long run. I usually file claims online, which is easier, and the technicians have been excellent. I'm really impressed by the fact that American Home Shield doesn't send somebody unless they're capable of understanding what needs to be done. And I appreciate that. In my most recent claim, the stove burners were not working right and the technicians took it apart, looked at whatever they had to adjust and fixed some screws. Now, it works.

We have American Home Shield for six years now and recently, we had a service for the heater. We submitted the claim on the phone and got right through that day. Their reps were easy to work with and the vendor they sent out was amazing. The techs sent me a text before they arrived and now, the heater's working well. I would recommend AHS.

I had our oven on the clean setting when I heard what sounded like a balloon pop. It was locked because of the oven cleaning mode so I couldn’t open it and the digital display wasn't working. So I called Home Shield and they sent somebody out. Apparently, it was a little harder to get somebody to come out here since we live in Bennett and there’s not a lot of people out here that’s in contract with Home Shield. We didn’t hear from the company for five days. When the guy came out, I asked him about it and he said that they kept denying coming out here ‘cause normally, their company doesn’t come out here but then finally, they took the order.

I submitted a claim with AHS for a continuing plumbing issue we were having and it was very difficult to get a live person on the phone. I had to wait an hour or more. They need to hire more people on their phone lines so that I don’t have to wait an hour to talk to a real person. Also, though the last contractor that they sent was fabulous, I wasn't 100% pleased with the first contractor they sent. I ended up paying out of pocket for work that should have been covered under the contract. They also had to get approval from a supervisor and I got all kinds of mixed messages.

Recently I had a problem where the tap was leaking water and the kitchen sink was clogged. I submitted my claim to American Home Shield online and it was very easy. The contractors who went here to service my claim were good. The first one that came to solve the issue with the tap was able to do it. The second one who came for the kitchen sink had a lot of problems but was also able to fix the issue. Everything is good now and I highly recommend American Home Shield.

AHS is a better way of taking care of home needs. When I do add the math, I've saved more than I've spent on the service. My house is 12 years old and so the first round of HVAC and appliance stuff is likely to break and need to be replaced. Having AHS makes sense where my family, our home life and our home's age, but if you have a new house, I wouldn't recommend getting them since you're likely not going to need it yet. However, my recent experience hasn’t made me want to continue with them. I had two consecutive claims with AHS. One was for the oven, while the other one was for the water heater. The oven got done quicker. I submitted the claim for it and the next day, I got a call from the contractor and he scheduled an appointment.

The light in the bathroom was off and the ceiling fan was not working. I submitted the claim over the phone and the experience was good. Plus, the contractor who came was on time. Everything is working perfectly since the repair. However, when calling AHS, waiting on hold on the phone to speak to somebody is too long. The general wait time is 30 minutes. I've been with them for four years now and their service is good but the price is a little bit high and it keeps going up. I'm thinking of moving to other company.

When submitting a claim to AHS, the automated system was fine but when I went to do a follow-up, I didn’t understand how the process worked. I thought they were going to deal with everything that was outstanding. And a couple of times, I had to call in and I was on hold for 90 minutes. It was not a good experience. And because it wasn’t setup correctly the first time, they denied the claim. So, I wasn’t happy.

A lot of things happened. Some things were filed to AHS while some were not covered. Submitting a claim to them has been great. It was automated so I didn't talk to anybody. I called immediately the next morning to confirm my claim and the technician came out that day. The technician was very good. Having a home warranty is very important because when the house is older, there's a lot of things that can go wrong.

American Home Shield has been very good with issues that I've had to call them for. And having the service has been worth it because if I didn't have them, I would probably be spending more money since I have to look for somebody. American Home Shield already has a network of people which made it a lot easier for me.

We’ve had American Home Shield since we had this house around 2002. Whenever I submit the claims, I do it via telephone and it’s very simple. And then we’d get someone out real soon and a call within a limited time from the contractor. Occasionally, we also have a follow-up call from Home Shield or a call explaining if they could not provide the service or our contract didn’t call from that service.

I had a great experience with American Home Shield. I put in a claim for a refrigerator that was broken. They sent out a serviceman who ordered the parts and repaired it. He was professional and pleasant. It is now working fine. Submitting the claim online was pretty easy, too.

My refrigerator was broken so I submitted a claim to American Home Shield and they sent one of the company representatives to check on that one. My wife was at home when the contractors came out and she told me that she had a good experience. She didn’t have any problem with them. They determined that the refrigerator was not working at all so they asked for the replacement from AHS.

Our experience with American Home Shield was good. We called them about two things. One was for electricity issues that we were having where an electrician they sent checked everything in the house. We have two air conditioning units and we thought it was a power surge when they came on, but it turned out it was not the air conditioning, although one of the air conditioners needed Freon. So, he went back and made a recommendation to American Home Shield to send out an AC guy, which AHS did. The AC guy then took care of everything very nicely, and he gave us the best price on the Freon.

My refrigerator wasn't working. I filed a claim online and I had three different contractors that came out. The first guy said he tightened something up and it worked, but it shut off again that night. Then, another guy came out and figured out the problem. But it was a huge fiasco because I took my garage refrigerator and flipped it with the one in the house that had an issue. He said he couldn't fix it because it was in the garage so, he left. After that, a third guy came out and he was the best. He got it all working, stayed late, checked it out, and did everything awesome. He also answered questions, was very knowledgeable, and he knew what he was doing. He put the Freon in real slow and the refrigerator worked perfectly.

I recently filed a claim online with American Home Shield for a bathroom faucet issue. It was old so some of the rubber from inside had reached inside the faucet. It would not work on the hot water side. Their reps contacted me and told me the name of the company and when to expect their arrival. The contractor assessed what the problem was and then they called AHS to get approval to replace it and they replaced it.

I made a claim for my washing machine and I didn’t have a good service. The people that they recommended to come to my house took so long and I was upset. They were supposed to come out but they called and said that they had two technicians that were out sick. So they set an appointment to come back but they never showed up. I called back again on a Monday and they scheduled to see me on Wednesday. I waited for them to come and I called back AHS and they told me they have no record that I called Monday. Finally, the contractor came out. Then, he came out again yesterday and told me that AHS would probably replace my washer because there was some piece that he couldn't put on.

There was a fan in the living room that when I pulled the chain down, the chain broke. We had an electrician from AHS come out who put the new switch thing up there for the fan. He fixed it and it worked nicely. Then there was something with the bathroom and we had a plumbing issue before that. All the contractors that AHS sent out have been good. There was a little something with the plumbing guy when he said they would need a different part that would cost $750 and that I would have to pay for it. I didn't think that was right because he should have fixed that himself. Other than him, all the contractors have been very professional and clean.

When submitting a claim to American Home Shield, I call it in or I go to their site which is easier than sitting on the phone. When I call, I usually get put on hold and I wait forever. So, I never really get to talk to someone and I never really get a response from anyone. It just rings and rings and puts you on hold and then you have music playing for forever. The last person I talked to felt like someone that was at home and didn't want to be bothered. But I'm thankful that I have AHS. They always followed through with what the coverage says.

I filed a claim for the garage door. I just called up American Home Shield like I usually do and spoke to somebody and told them I needed somebody to help me get my garage door open and they came out. They were very polite, very nice guys, identified themselves and went in and said “Boy, I’ve never seen anything like this,” and he said, “Okay” and he fixed it. The garage door is now working excellently. It didn’t take him very long. I've been with American Home Shield for 20 years. I just had excellent service from them. The co-pay keeps going up but I guess that’s the way things are these days. They get the job done and I have recommended them several times.

I called American Home Shield regarding my AC heating unit. Everything went good with the contractor. They did a great job and my unit has been working like a champ ever since. Everything went perfect. I’ve even referred them a couple of times.

My refrigerator wasn't getting cold at all. I called AHS and everything was good except for the first company they gave me. The company never responded. I called them about 10 to 12 times and was miscalled. I left them a message and they never did call to follow up with me at all. By the end of the day, I was afraid my food will get spoiled.

Water and sewage started coming out of the drain by my washer machine. That was the third time that it happened. I called American Home Shield and their reps treated me great. They helped me out and got guys there quick. The guys tried to snake the drain and hit a root. And then, they gave me a business card and I wrote the number of a guy that I could call to take care of that root for me. They were very nice and professional. The second contractor worked great too. They came the next day and did the job, and it’s been working fine. I like how quick AHS sent someone out to me. They're also affordable and their customer service is always good.

My experience with American Home Shield has always been good and the people they send are professional. I normally submit claims over the phone and I only hope there's lesser on-hold time when I call. Other than that, my interactions with the representatives have been fine.

My washer broke. I called American Home Shield and asked them how would they do it and the rep told me everything I needed to do, and then I submitted the claim online. American Home Shield sent a repair guy out. The repair guy told me that it was something that needed to be done. It was a pretty expensive to fix. He was not very professional though. He took his hammer and banged on its component. My husband thought the guy broke it and they had to reorder one, and they did. They guy told me they shipped the wrong motherboard. I told American Home Shield that I didn’t want those people out anymore. So, they sent me another guy.

Overnight we found ourselves with the furnace disabled so basically beginning of January we were without heat in the house. I got on the phone with American Home Shield and they dispatched a gentleman out the following day. I've had mixed experiences with Home Shield in the past but this guy was above and beyond. He was really, really good.

The house was not heating and it was 40 something degrees inside. I submitted my claim with AHS online and the website was fine. I have done it enough times so I'm familiar with it. It took them a day to get back to me to set an appointment, then the tech they sent out came the day after. The tech said there was nothing wrong with the heater and it just takes a while for the house to heat up. It’s an old furnace and I can't turn it up or down as it only has one level. He could not do anything so I went out and bought some space heaters. Still, the techs have always been very nice. I’ve never had any problems with the techs of the different companies that American Home Shield uses. Further, I have had issues before with some things. In my old house, our furnace went out and they replaced the whole thing. It was a $5,000 product, which was ten years' worth of payments on our house.

The contractors we've had come out from American Home Shield have been great. They've come when they said they were within the window and within the first hour. And everything has been great when they leave. We've been using Affordable Appliance lately and they have been really, really good. My biggest concern is the wait time when calling AHS. At times, we would be on hold for a good 30 to 45 minutes. That's a long time.

We had an electrical issue. The dryer cord melted. We called American Home Shield up and they assigned an electrical contractor and he was out within 24 hours. The contractor was very personable and very pleasant. He went ahead and looked at it, explained to me what was going on and what he was going to do to fix it. He had to leave and go get a part and came back but he was still done within an hour and a half. We dealt with another warranty company before them and they were by far have been the best. I just had my furnace fixed like 30 days ago and it broke again and they sent the guy out but there was no charge to have it looked at.

We recently had a dryer issue. I filed a claim online to American Home Shield and it was very easy. Sears, the first contractor, made us wait a month and then they fixed it. And then, the other dryer went out the next day. I called AHS and it’s going to be another three weeks. I told them that I could not wait another three weeks for them to come out. So, they sent this one guy on the same day and he was awesome. He came and fixed the dryer and then had ordered parts for the other one. So at least, I had one dryer going. If I ever had any other problems, I would ask for him because Sears takes weeks to get them to come out.

The rep we spoke to when we filed a claim with American Home Shield was very nice and very helpful. And the contractor they sent to fix our plumbing were good. The tube in our washing machine was clogged so they unclogged that. They completed the job completely and I didn’t have a problem with them. And I referred them to my aunt.

I had a stopped-up sink, so I couldn’t use the shower or the toilet. It was unbelievable. So, I submitted a claim with American Home Shield through email, and they responded. I like submitting my claims online because I can go ahead and get it done faster that holding on the holding on the line. However, I don’t like paying online, and before they came out. But, other than that, I’ve had good interactions with the contractors that they sent. They called before they came, and they were on time. Everything is good now, and so far, I haven’t had any problems.

We have a dual sink in our bathroom. One of the sinks wouldn’t drain so we had like a clogged pipe or something. There was a plumbing company that came out two days after we called American Home Shield. The contractor wasn’t even in our house for an hour but he was able to fix it. I’ve been pleased with it. American Home Shield is definitely something you need to look into for sure because it can save you. You pay that certain price a year which isn’t that much when you think of it in the big picture. We actually had to get a new furnace too and instead of paying $2000 we only had to pay a thousand dollars. So that was convenient. I'll definitely recommend AHS. It’s definitely a huge plus.

I had a leaking toilet that I couldn't fix so I submitted a claim with American Home Shield online. They were a little bit slow on sending a technician but it was right at the holidays so it was understandable. As soon as he figured out maybe I was in more of a hurry that what he thought he got back in touch with me to get it figured out so that was good. Everything is working perfectly now. Generally the warranty is little bit expensive for what it is. But it's nice to have when you need it.

We’ve had several claims with American Home Shield. We've had an air conditioner break and we've had a refrigerator break. They handled the air conditioner claim well. When our refrigerator broke, we paid the $100 and they sent out a company. The company said they don't work on built-ins, so they left. They sent out another company. They don't work on built-ins too. They sent out another company and I had to keep paying a $100. Finally, they sent somebody that could fix it. So on the fifth try, they fixed it. It lasted two months and it broke again.

We had a drippy faucet in the bathroom and in the shower. My husband called American Home Shield to file a claim and the contractor that they sent out was very nice and helpful. He fixed our faucet but it's still leaking. So, my husband needs to call him back. It never really completely stopped and it's been four weeks since he has been here. We've had AHS for many years and we enjoy having them. We appreciate knowing that we have that protection, and we don't have to use it very often although there were times that we needed it. So, it's definitely a good protection to have. It would be nice if they could have contractors that were a closer locally. They provided great service but we live in a place where our contractor guy has to come from Phoenix. He's already fixed our faucet once and it's still leaking. So, it's a big trip for him to fix a leaky faucet.

My fan wouldn’t turn. It would come on and then after a while it would just stop. It would just hum. It was easy to file a claim with American Home Shield. I went on the site and submitted the claim and they called and told me who will be contacting me and around about what time. The contractors were professional, really courteous and they did the work in a very timely manner. Everything went well and the unit was fixed within 24 hours. They had just done a wonderful job getting the contractor and notifying him and him contacting me, and the work getting done. From beginning to end they did an excellent job. They’re wonderful and their home warranty is one of the best. You need to have it.

We kept finding water under the sink. We would dry it up and it would come back. We didn't know if it's something that's sealed underneath it and it wasn't realized that it must be a leak somewhere. My husband filed a claim to American Home Shield. They replaced our washer but then it happened again. I guess there was a problem with the disposal so we had to replace it too.

We had no hot water and apparently, the pipes had been put in wrong. I called American Home Shield, they sent the plumber out and the problem was fixed in just a few minutes. AHS reps were always nice, very polite and very helpful. They asked about the urgency of the problem whether it's something that we'd like to have taken care of immediately or if it can wait a couple of hours or a day or so. They were very in tune with that. The contractor, on the other hand, was very nice, very polite and very knowledgeable. They didn't try to sell things we don't need. They were excellent. Overall, AHS should keep doing what they're doing because it's obviously working and I'd definitely recommend them to a friend. As a matter of fact, I have recommended them to family members. AHS is something everyone should have. I've had them for a number of years now and they've always come through for me.

I had a problem with my heater and I had no problems submitting the claim at American Home Shield. The contractor was good, and he said to call him back immediately if I had any problem and he'd be back to make sure he got it fixed. They have to come back out 'cause something didn’t go right the first time. However, it is a time factor when they have to give you a window from two to six, which ties my whole day up. I'm home waiting now, and he might not come until six. I wish they had a two-hour window instead. Also, this is the first time in all the years that I had to pay for Freon in my unit that leaked out and I had to cough up $150. I'm already paying $600 a year for a warranty where other companies are charging $350 and they put Freon in. Other than that, I stay with AHS because I get good service. They also answer every time I call.

I've had two heating problems and I submitted a claim to AHS for both of them. One was a rental property and the other one was my home and both of them happened around the same time. One of them went extremely well and they handled it right away. However, I had a big time issue with the other one. All I needed was a thermostat replaced. I put the request in back in November and it did not get handled until two weeks ago. The experience was terrible. I've been with them for a while, so I wasn't that taken aback. I don't think the request got to the vendor initially. And then, when it went to the vendor, that particular vendor came out just to look and I never heard from him again.

The water dispenser on my refrigerator's door was not working and then something was leaking. Also, the hot water on my washer was not coming out as it just dribbled out. I called American Home Shield to submit claims and the contractors came to check. They did a good job and I would recommend them for next time. I was very pleased and the repairs were perfect. The repairs really helped a lot because I was having to get water from the faucet, and I kept one for the refrigerator door and a few times they washed it. And I would have to take hot water and pour it in there and it was driving me crazy.

I’ve had the worst experience. On three different occasions the company double charged me before repairs are complete and marks them as complete. Meaning I have to pay both fees (with what has been false promise of reimbursement) to get them to come out and do the work. Instead of next day as stated they do not send anyone until days or weeks have passed. One time it was a month. The customer service reps hang up on you (twice). Both times it was because I had emergency service request and they won’t let me speak with a supervisor when they cannot help me. I’ve contacted them on Facebook and Twitter. I’ve paid up to 5 service fees for same exact repairs and still have a shower leaking full force hot water. I have to wait again 24-48 hours for a supervisor to return my call. Last time I was two weeks and 3 additional requests before I got that call and another time after that they never called back and I eventually gave up.

Had American Home Shield for a few months when my ice maker lever broke. I called AHS, paid my $100 dollar service fee and was told someone would be out to fix my fridge. They sent out D&D enterprises to work on the fridge. The guy arrived, nice and all but had no clue how to fix my fridge and that he needed to order parts. Well, he left and let me know parts would be in about two weeks. (Funny, because I knew the appliance shop a mile from my house had the part because I looked.) What the guy didn't tell me was that he had hooked up the circuit board incorrectly and had fried this $189 board. I give it the two weeks, call him and set up an appt for him to install the parts. He never shows and when I call him, he says he had the date written down wrong and that he would be there the next day. He never shows.

We bought our home in Sept 2016 with an AHS warranty. During the first year we called them out for three different issues -- one was for our heating unit, one was for our water heater, and the other was for our bathtub faucet handle not being able to be adjusted for water temp. For the heating unit, the tech basically made it sound like I didn't know how to run the unit and that I was accidentally turning on the emergency heat and that on cold days it just wouldn't heat like it would on warmer days. He did nothing else. Fast forward to now and the heating unit started causing electrical issues which we have had to have someone out to fix. With the water heater, our old one was leaking water in the pan and the top was all corroded. The first tech said that leaking water was normal and that was why there was a pan. He also explained that corrosion was something that happened with age.

I recently submitted a claim online to American Home Shield for my heater that wasn't working. The website was easy to navigate. Once I submitted the claim, someone was out the next day. The interaction with the contractor was great. He was very professional. Once he looked at the heater, he explained what needed to be done. He went up in the attic, diagnosed the problem, came back down, told me he had to replace a part and fixed it. The heater is doing great now. However, sometimes I've submitted a claim and the person will contact me, but the contractor can't get out to my house for two or three days. I wish they could come faster or send a different company. Because sometime last year, I had an issue with my hot water heater and I ended up going with somebody else. Nevertheless, having AHS is very valuable. It is very affordable, easy to file claims, and it's saving my family a lot of money.

I didn’t have heat for two days, so I had to have a pallet put in my furnace. I called American Home Shield and told them what was going on, and they told me that I will receive a call, which I did. They also told me when the people would be able come out here. Two wonderful gentlemen came within the time allotted, and both of them were very nice. They were really friendly, and they fixed the problem in no time. They were in and out of here in less than 15 minutes, and everything was working when they left.

American Home Shield sent somebody all the way from Georgia to come out here to service my AC unit when I could have gotten a local contractor to come out for the same amount of money that I paid. The contractor was professional and the AC has been fine ever since the repair, but I was surprised that I had to pay $75, which I thought was extremely high to have coverage. So, we weren't happy about that at all. We're gonna go with somebody else, where we don't have to pay such a high fee on our end.

We had a claim about a back-up in our toilet and it was easy to file online. American Home Shield set us up with a plumbing company and it had been resolved within the day, which was fantastic. That was the fastest that we have ever had somebody come out here. All the technicians have been fantastic too. They've all been very friendly and kind, as well as professional. I've liked all of them very much. They've gotten the work done and so far, it has been great. We haven't had any problems with things after they left. Having a home warranty is worth it because even if you have two things go wrong, you pay for the warranty for the year.

AHS sent a guy who replaced the washer in my faucet but it continued to leak. It wasn’t coming like it was dripping from the faucet piece, it was coming from another part. I called them back and he came back and he replaced the cartridge. As he was doing so he told me that wasn't going to work and that I was going to need a new faucet. I wanted the brushed chrome and he said okay. I was sent a picture of the faucet and it was ordered. When it came to be put in, there was a pretty small gap between the sink and the plate at the bottom of the faucet. That was not right and the guy said he could fill it with caulking but it still was not right.

I would recommend AHS. I've had a good experience with them. They're good and they get the work done. I filed a claim with them for my dryer which was not turning on. I had to wait on the phone for a while, but they treated me really nicely and were really courteous to me. They then sent AC Appliances. They were very professional. They even called before they came in. They fixed the issue and I was very happy with them.

The cable of the garage door broke. My husband submitted a claim online with AHS for that. Three guys came and they needed to re-adjust. We ended up with a new bracket where they had to align that to fit. Part of it was covered and part of it was paid by us. The interaction with the contractor was fine and we were satisfied with the spring which was covered by AHS, but we were not satisfied with the other parts that we paid for. Also, this summer, we had a disastrous issue with the air conditioning company, which I will never allow in my house again. The only company that came to our house was called Airboss and they were terrible. I could get a payout but it was not the same as if the company took care of it itself.

I have filed claims with American Home Shield and they sent someone in 24 hours. The plumbing guy they sent out was good but the one that tried to fix the refrigerator had to come back twice and he wasn’t too social. He just went there to do a job. He should speak to a customer better. Overall, my experience with American Home Shield has been good.

My son calls American Home Shield for an appointment as my air condition isn't working and I need to put the unit outside on reset all the time. One contractor came to see the problem and told me that he needed to change something on it. Then another came and worked on the spring, but he left and then came back with the spring. He made the air condition work for 2 days but it stopped again after that and I needed to go outside to reset again today. Contractors came seven times all in all but the air condition continues needing to be put on reset.

I called American Home Shield and submitted a claim for our water heater. And the representative I spoke with was professional. Before that, I had a home inspection and they claimed that there was a leak. And while the water damage before was visible, when the person sent by AHS came, there wasn’t anything.

I went online to submit a claim with American Home Shield since the heat wasn't blowing in certain rooms. Navigating their website was easy to do and the technician came the next day. He was very professional and nice. He told me exactly what he was doing and whatever he was going to do. The heater has been working much better since the repair. I've had American Home Shield for about 14 years and they don't cover as much as they used to.

I had a pool pump go out so I went online to file a claim to American Home Shield and the process was very simple. You just got to have your information before you go to the site. I’ve got that readily available, so I got it filed in three minutes. The contractor was exceptional. I’ve had him twice and in both times, he was very responsive. He asked me for my phone number and he would text me during the day about the issue, etc. I’m very, very pleased with him. There was a secondary visit because they had to order the replacement part but it’s working fine now. I’m very pleased with AHS service, it works out very well for us. It’s nice to have the peace of mind that if something does happen to a major appliance, I have insurance on that piece of equipment. Secondly, the monthly payment allows me to cash flow the cost of the repairs as opposed to having to come up with the money all at one time. It’s all predictable and risk-free.

I called American Home Shield to submit a claim but after waiting for 15 minutes, I got online and went right to it. Navigating through the website was very easy and submitting the claim there was a lot easier than staying on the telephone. The claim was for my clothes washer that would not spin and I got a service person who was wonderful and very professional. He knew exactly what he was doing, let me clean underneath the washer while he was fixing, and fixed it very quickly. So, I've only used our home warranty a couple of times in the last couple of months and having it is quite valuable.

The swimming pool pump went out and I filed a claim to AHS. When I called them up, they called the swimming pool place and they called me back. It didn’t take more than two days. The contractor they sent was good and professional. He called and let me know that he was about 15 minutes away. He got there in 20 minutes but still, he made it on time. We've had American Home Shield for years and they've been good all this time.

We recently had someone here when we had a problem with the water heater. The technician checked all the circuits, the water heater and the panel in the garage and reset the temperature on the water heater. It was set too high. And then we spoke about the system that we have through our power company and that was about it. So far, it’s been working. And we’ve been very satisfied with American Home Shield.

The handyman in the USA cost a lot so if something's broken in my house, I don't want to spend a lot of money. AHS has a good price and their reps were good. When I request something, they call me and they send me somebody right away. Last time, I asked for a plumber for a leaking problem. Their rep took all my information and the contractor that was sent out replaced my faucet with a brand new one. American Home Shield did a good job. They were very professional, very fast and they didn't take long to show up.

When our garbage disposal went out, I filed a claim with American Home Shield and the wait time to get through was three to five minutes, which was reasonable, and the reps that I spoke with were 100% professional. We prepaid the contractor that AHS had dispatched to us and, in that way, our deductible was paid. The gentleman called us two days before Christmas and he said that the part was in and he would be out to put it in. Then he called back after Christmas and said he was having a problem getting the part in, and that was the last we heard of him. But he had turned in the work ticket to AHS, stating that the job had been completed. If I owned AHS, I would have him taken off of dispatch calls and I would not even use him. He's got a bad reputation in the Greenville area where we are. AHS dispatched another contractor and the techs were out within a day and fixed the problem.

My heater went out and I submitted a claim with AHS. The contractor they sent was a really nice guy. He came out later in the day. Then, the part he had wasn't working so he had to go back to Austin. He then came back at 8:15 PM to make sure that we had heat. It was nice. If something big goes out, I don’t really have the funds to pay out of pocket for all that. It pays for me to have AHS as an insurance to make sure that everything keeps working. However, the only problem I have with them is reaching them on the phone. If you have a question, to get somebody on the line is almost impossible. Then, once, I submitted my claim online and they wanted my credit card information. Why would they want that? They haven’t been here yet. So then I tried to call someone and find out what was going on. However, their number wasn't updated.

The heater was making some noise and so I called it in at American Home Shield, and by the time the tech got here, the heater had gone all the way out. When he first got out here, he got the furnace working but he said he heard a sound when he left but he couldn't get it to sound again. So, he made a note in his file and that night, I got woken up with the furnace making that noise again. So, I called it in and they came right back out. It was another 48 hours but it was super cold outside so I'm sure they were backed up. But he got it fixed and so I was only charged one time.

I have filed two claims with AHS online and that's easier compared to giving them a call. I'm fine with the second claim for the plumbing. But I'm not happy with the first claim regarding my washer that stopped working. The technician came over last Christmas time and I have been waiting for the guy to contact me back. He said that he was going to find out what he was supposed to do to be able to get the motor for the dryer, but I've yet to hear back from these people. I've called the appliance company, left a message with them and nobody has answered. Now, I'm in an extremely bad situation since I don't know how I'm going to wash the clothes. They want me to renew my contract and I'm not going to.

My refrigerator had a blockage that was not repairable. When I submitted a claim with American Home Shield it was very bumpy at the very beginning. I was very frustrated with the process. There was a delay in communication. But once I communicated that to them they made a 180 and did well. But they sent out a contractor who did not have experience with the LG refrigerator and that caused a delay on the next contractor who did resolve the issue.

My brother had AHS before me and enjoyed their service. I found his experience to have a positive effect on me getting the service as well. I’ve had AHS for several years now and I have received great benefit from them. The quality of the service has been good and if one needed some type of home repair, the monthly fee far outweighs the cost of the service that one receives. I filed a claim online for an an issue we had with the toilet in the bathroom and the navigation on American Home Shield's website is good. The contractors who came were very professional and explained everything. They resolved the issue by completely replacing all the parts in the tank and did what they said in a timely manner. They even gave us additional advice on how to avoid the problem in the future.

I had a claim in January for the pressure valve of my water meter which was leaking. I did it online and the experience was good. However, it doesn't provide you with anything if you have questions regarding whether your claim is valid or not so I called in to confirm. The contractor then came to the house, did the work and left. I, however, didn't get any kind of invoice receipt. I'd like to have the company information of the person who performed the work because if I don’t have American Home Shield in the future, I'm stuck not knowing who did the work.

When I submitted a claim with American Home Shield online for my dishwasher, the contracting company itself was good. However, the employee was a bad egg. He took a month and a half to get it done. They ordered a new circuit board for the dishwasher. It took a month for it to get here and the guy was supposed to deliver it. But then he stole the equipment and then the employer had to threaten him to have the police arrest him to get it back. He eventually brought it back and they terminated him. I've had really good experiences with AHS in the past, it was just this one bad apple employee that clouded the whole thing. The second guy that came out was awesome, professional and polite. He was able to get everything done and the company was very friendly as well.

We had a water softener that was running water through our system on a constant basis and yielded a water bill that was twice the normal amount so we filed a claim with AHS. I left a number online and they called back. The contractor they sent was very good. He was very thorough and explained what the problem was. He stayed until 8:30 because he wasn’t satisfied with the solution he had. He found one solution, said no, and didn't give up until he got a solution that made more sense. He even came back the next day to double check. Right now the water is offline and we have a solution. My wife is happy so I'm happy.

I had a problem with the water heater so I called American Home Shield. The only problem was that I waited an hour and 25 minutes before I got a real person. However, the rep whom I spoke with was a phenomenal lady and she apologized for the wait. She really helped me and she went all out to make sure that I was going to be taken care of. I was surprised when I heard text messages coming in and how soon they responded. Also, I was surprised that the whole staff responded and took care of me so I would recommend them in a flash.

I put in a claim with American Home Shield for a garbage disposal repair. It was about seven years old and need to be replaced. It was leaking. I did the claim online and the process was smooth, simple and easy. They responded the very next day. They came out, rescheduled an appointment and that was in three days after I made contact with them.

I called in for the icemaker that went out, and the contractor did really well. I was able to ask him what was going on with it. He showed me some of the stuff, how he put it in and out. So, that was good. The icemaker's now doing great.