American Home Shield Reviews

American Home Shield was going to send somebody out for our oven, and it was within the 48-hour time frame they respond, but we were on the outer ridges of his area. There was an appliance contractor that we have used before and they were just in the next town, so we requested for them. American Home Shield canceled the first guy, gave the job to this next guy, and he came out that afternoon and the service was good. The tech told us to wait, use the breaker switch, leave the oven off, and then after 30 minutes, reset it and see how it works.

The dishwasher wasn’t working and it had something to do with the outlet. That was my one claim with American Home Shield and I did it over the phone. They were very professional and they told me they would take care of me. They were very good. They set up the right time and the gentleman was here on time. He was very pleasant and friendly. He told us not to worry and that he would take care of the problem. He knew what he was doing too. He searched it out, found out what the problem was and took care of it. I haven’t had any more problems with the dishwasher since then. It was a very good experience and I would recommend American Home Shield.

AHS is a great company to do business with. Within the last 18 months, my refrigerator went out. The guy came out on Monday and took a look at the unit and on Tuesday, AHS called and told me to go pick out a new refrigerator since it was more cost-efficient for them to get me a new one. They also told me to make sure it has the features I already had and to call them with the model number and they’ll have it shipped to me. A girlfriend came over and told me that I must have spent a fortune on my new fridge but I told her that it only cost me the deductible on my insurance. She asked what my insurance was, which is AHS, and signed up for it when she got home. They also sent out a pool guy for my worn-out multiport, the spider gasket and the hard gasket just underneath the port handle. I called him Tuesday and he was here fixing it today.

I've had problems with AHS in the past on my AC unit. I was supposed to have the top plan then but they told me that I had to pay $1,000. I wasn't going to pay them that because I was paying them constantly so I got somebody else to do the work. I considered dropping them then but I got them back because I needed to have some kind of insurance. For my most recent claim, however, I was satisfied with what they did. I called and submitted a claim for my heating unit. The rep that I spoke with was good. She immediately processed my claims. The contractors they sent took care of the job, cleaned up after themselves and then left. I asked them for a written contract so they wrote one up and gave it to me. Since the repair, the unit has been doing well.

Both of the representatives I spoke to were very good and knowledgeable. I had a claim with a sink faucet and the technicians installed a new one to replace the old one. Their work was excellent and I never had problems out of Home Shield at all. They're very professional.

Online submission of claims to American Home Shield is awesome and very user-friendly. Then I receive an email telling me that the contractors are gonna contact me within 24 hours and they do. I love that. The contractors who have been sent out were always on time, very professional, and do what they need to do. They provide good service and I like that they're top-of-the-line. I had a claim for the filler valve of the water tank and the repair was awesome. It works great afterwards.

I called American Home Shield to submit a claim as I had an issue with the washer. I waited for an hour but nobody picked up the phone so, I did it online. It was very frustrating but then after I went online, it was pretty fast. That same day after I filed the claim, the contractor called me and then after two days, they came over. They were very friendly and they fixed the problem quickly. They came for two things and then they had to order a part for the dryer. So, they went and ordered that which came after a week. They did something so I was able to use the dryer until the new part came in and then they came and changed it. It has been working good since the repair. However, it was a challenge to get somebody on the phone. I had a question and I didn’t know if I had to pay the contractor when the part gets back or before the part get here. There was nobody to talk to.

I love submitting a claim with American Home Shield. I do it online and it's very easy. Normally, they'd respond that they got it within a couple of minutes and usually the technician would call me within the same day. Recently, I didn’t have hot water so I called AHS and the techs they sent showed up on time. They fixed the item the first time they were here and I was very pleased. We found out that the pipe was frozen coming in to the hot water tank so, they really didn't have to fix anything. I just had to power up a pipe and now the heater's working good. Overall, AHS was very responsive and very easy to deal with.

We had some unusually cold winter in Louisiana and my heat pump froze up. When it stopped producing heat, my wife got online with American Home Shield and made a claim and requested if somebody can check the unit. It was 8:00 that night and we got an email that same night saying that the claim was processed. The next morning, we received another three emails. Then somebody called me at around 9:00 in the morning and said that somebody would be here within 24 hours. About an hour later, the local rep who represents American Home Shield in Louisiana called from Lafayette, which was about 18 miles away, and told me that they were going to be here the following morning. He then asked when the problem happened so I told him. I also told him that I had my friend, who is an air conditioner guy, check out the issue and I wanted to make sure.

I had a problem and I thought it will go away but it didn’t. A week after it started, I called American Home Shield and filed a claim. And then, I called the company and then they set up an appointment and sent someone over. The technician was a nice gentleman and he did a good job. He changed the parts and fixed my problem within half an hour. I have dealt with American Home Shield twice and my experience has been good.

I called American Home Shield for my dishwasher. They were polite and to the point. It was a quick call and everything was fine. The company that they hired called me and I set up an appointment. The technician was terrific and got the job done. I have recommended American Home Shield to several friends.

I made a claim for an electronic board in a washing machine. American Home Shield ordered it, brought it out and it's been working fine ever since. The contractors seem to work well. The last time they came out, they gave us a range of times and it was near the end of it but they were within that range.

Our most recent claim with American Home Shield started on the 28th of June of 2017, and the first time somebody came out was the 3rd of July. A free standing ice maker quit producing ice initially, and since then, we have had three different companies out a total of 15 different times. Every single time, they give a four-hour window. So, we've had to take 60 hours of work time off to be home, to have somebody come out that didn't know what they were doing. The first one that came out finally gave up. He also brought his kid with him every time. It wasn't professional at all. The second one said that he didn't work on U-Line, but he came four to five times. 10 days ago, the last company that we worked with finally sent us a technician who actually works on U-Line. They sent him out five times too, but at least now it's working right.

The length of time it takes for American Home Shield to go get parts and get the parts to the repair crew is ridiculous. My heat pump went down right after Thanksgiving but it didn’t get repaired until the first week of January. I live in Northern Virginia and it’s been very cold now. I can’t have the house without heat and my electric bill went through the roof because I had to use emergency heat. But they took care of the problem. They ordered the parts and did whatever they needed to do. I just had to wait for the parts to come in and for them to come back out because they can’t come out unless they’ve got parts in hand.

The outside unit was overheating so I went online, opened up a claim to American Home Shield and their contractor was there within 24 hours. He was also here the last time I had called. He was very professional. He came, explained that the defrost mechanism was broken, we tested it, and everything was fine within half an hour. So far, American Home Shield is doing fine and I would definitely recommend them. Their service has always been prompt and I've never had a problem with them.

My heat exchange had become rusted out and it had some holes in it, and American Home Shield had it replaced. I submitted the claim through the website which is always easy to navigate. The contractors were really good. It was a sensitive piece of thing to put back in the heat exchange. If there's gas here and it's leaking, carbon monoxide could get into the house. There was a newer guy doing the work and the supervisor came and watched him install it, making sure he did it right. They were both nice guys and they came out when it was cold. I've had other contractors that I didn't like, but I liked these guys.

A lot of things happened. Some things were filed to AHS while some were not covered. Submitting a claim to them has been great. It was automated so I didn't talk to anybody. I called immediately the next morning to confirm my claim and the technician came out that day. The technician was very good. Having a home warranty is very important because when the house is older, there's a lot of things that can go wrong.

We’ve had American Home Shield since we had this house around 2002. Whenever I submit the claims, I do it via telephone and it’s very simple. And then we’d get someone out real soon and a call within a limited time from the contractor. Occasionally, we also have a follow-up call from Home Shield or a call explaining if they could not provide the service or our contract didn’t call from that service.

When submitting a claim to AHS, the automated system was fine but when I went to do a follow-up, I didn’t understand how the process worked. I thought they were going to deal with everything that was outstanding. And a couple of times, I had to call in and I was on hold for 90 minutes. It was not a good experience. And because it wasn’t setup correctly the first time, they denied the claim. So, I wasn’t happy.

I couldn't take a shower and do the laundry because the drain from the house to the sewer system was overflowing into the yard. I called AHS and it was all automated. I would really like the submission of claims not to be automated though, because I like talking to somebody when I’m stressed out. I need an answer right then or at least feel like somebody’s truly interested in what my issue is.

American Home Shield is a very good thing to have because I’m not Ms. Fixit, and when I call, I normally get a quick response. And everything is done in a timely manner. I called them the next day after my heater had started to blow cold air. Most people, when you call them for something, they’re rude, but the AHS rep I spoke with was very pleasant and said that they would get somebody out here as soon as they could. The contractor appeared to be very caring, and he said he would do whatever.

We've used American Home Shield a good bit and it's been a good experience. I sell a lot of their products as well. Most recently, our stove wouldn't heat up and it was some sort of relay that they had to order. It was easy to submit the claim. Though it took a little longer than expected, they were able to go and find the part somewhere in the world and got it shipped to us on Christmas holiday. American Home Shield sent out Denny's Appliance, and they were good people and we like them. The stove is now working and heating up. American Home Shield has always been good for us and we've renewed our warranty to keep it in the house for another year. I would recommend them.

I usually submit claims at American Home Shield online and it takes quite a while for someone to come and do the service. I had a plumbing problem one time and I thought that since the plumber was here, he would fix the dripping tap. I didn’t specify that I had dripping taps as well so I still needed to take care of that. But it's hard for me to be home for the window of time that they give, so I haven't called it in yet. It's been dripping for two months since the plumber was here. I also have an electrical problem that hasn’t been fixed because they're telling me that I have to go into the wall to figure it out and that's not covered. So, I just keep going without lights outside.

I’ve had good and bad experiences with American Home Shield. My most recent claim was for a leaky toilet so I called American Home Shield. Then, I talked to an automated system and I put in a service call. The contractor who came out was fabulous and finished in a timely manner. But I won’t say that it has been peaches and cream. I’ve had issues with them and they didn’t do what I felt that they should have done.

American Home Shield is great and they’re doing a good job for us. I've been with them for a long time and since then, I'm happy with all they are doing. It's a good company and I love it. I've been telling so many people about them. When I filed my claim over the phone, the representatives I spoke with had been nice. They answered correctly, the timeframe and made sure that my order was according to what I wanted. The people who came were okay but they haven’t finished. They worked on the washer and dryer three times and they did their best but they got to change them because because all upon the changes they were doing but it's still not working right. The washer and dryer are still making a lot of noise and I have to let AHS know. Nevertheless, I've been satisfied with AHS and I've been telling so many people about them.

My heat pump went out, which is a yearly thing. I submitted an online claim with American Home Shield and it was fairly easy. The contractor who came out was excellent. He looked at the unit and determined that it had a leak and the coils on it were in rough shape. He went back and recommended to have it replaced. He had to fill out a work order to justify it being replaced and it took 11 days for the whole process.

We have American Home Shield for six years now and recently, we had a service for the heater. We submitted the claim on the phone and got right through that day. Their reps were easy to work with and the vendor they sent out was amazing. The techs sent me a text before they arrived and now, the heater's working well. I would recommend AHS.

I called American Home Shield in because the freeze guard of our swimming pool failed to operate and they had someone called me the assignment to, in this case, a company called Extreme Pool Service. And then that pool service called and set up and appointment. It was a very easy process. And the contractor was very nice. They had been out once before a couple of years ago. They are very knowledgeable and he said it was just very fortunate and it would have a much bigger loss because they go below freezing there and some of the pipes froze up and none of them broke. So we had a freeze guard replacement. All the times I've had a problem Americah Home Shield was just on it and very quickly and just handled it without any problem at all.

I have American Home Shield the whole time that I've owned my home since 1999. The homeowner was supposed to have some sort of coverage when I first bought the home and I just continued. I usually call them when I file my claims and their reps were knowledgeable and professional. After I put the call in, I normally get a quick response from the contractor. I have also recommended AHS to other people. I haven't had any problems with them with the exception of the co-pay going up $25. Originally, it was $50 and now, it's $75. But the work that I've had done would have cost hundreds of dollars out of my pocket if I didn't have AHS.

We set up appointment with American Home Shield through online and it's all worked great. The contractors have been excellent and have always been able to resolve the issue, whatever the item was, except for the refrigerator. But the times that the technician was out here for the refrigerator, everything went fine. He's very courteous. He took the item apart and checked everything out. He was out here on two separate occasions, staying for over an hour but he wasn't fly-by-night. He just couldn't really find the problem. He indicated that if the temperature stayed below a certain digital figure, it was still good. So, we went with that. Sometimes the freezer would go from 0 up to 10 then it would go back down. It was like it was cycling through but never above 10. This is after the second visit.

I had our oven on the clean setting when I heard what sounded like a balloon pop. It was locked because of the oven cleaning mode so I couldn’t open it and the digital display wasn't working. So I called Home Shield and they sent somebody out. Apparently, it was a little harder to get somebody to come out here since we live in Bennett and there’s not a lot of people out here that’s in contract with Home Shield. We didn’t hear from the company for five days. When the guy came out, I asked him about it and he said that they kept denying coming out here ‘cause normally, their company doesn’t come out here but then finally, they took the order.

I submitted a claim with AHS for a continuing plumbing issue we were having and it was very difficult to get a live person on the phone. I had to wait an hour or more. They need to hire more people on their phone lines so that I don’t have to wait an hour to talk to a real person. Also, though the last contractor that they sent was fabulous, I wasn't 100% pleased with the first contractor they sent. I ended up paying out of pocket for work that should have been covered under the contract. They also had to get approval from a supervisor and I got all kinds of mixed messages.

Having to call in a claim to American Home Shield hasn’t been super awesome because I've had to be on hold for a while like when one of the call centers had gone down and I was on hold for over an hour. That was a little upsetting. Then, there was another time that I got disconnected. I had to call back and I wasn't sure if my payment had gone through. I didn’t know if I was going to be charged twice. So, I've been trying to utilize the online service more and online works fine.

American Home Shield has been doing a really good job and it will save money in the long run. I usually file claims online, which is easier, and the technicians have been excellent. I'm really impressed by the fact that American Home Shield doesn't send somebody unless they're capable of understanding what needs to be done. And I appreciate that. In my most recent claim, the stove burners were not working right and the technicians took it apart, looked at whatever they had to adjust and fixed some screws. Now, it works.

Recently the kitchen faucet was broken. The tech sent by AHS tried to fix it and he couldn't, then he called the manufacturer to get a replacement. We got the replacement and the faucet we got was the wrong one. They changed it to the correct one and we got everything new from the manufacturer. The plumber was very polite, and he did what he was supposed to do. It took around more than a month to get the faucet replaced, but it was not his fault. He tried his best to give us the best service. We were happy we got it replaced from the manufacturer because we didn't even know that we had a warranty, and he found that.

Recently I had a problem where the tap was leaking water and the kitchen sink was clogged. I submitted my claim to American Home Shield online and it was very easy. The contractors who went here to service my claim were good. The first one that came to solve the issue with the tap was able to do it. The second one who came for the kitchen sink had a lot of problems but was also able to fix the issue. Everything is good now and I highly recommend American Home Shield.

I got a very good review of AHS from my friend who was their customer. So I signed up with them. Recently, I filed a claim with them for my furnace that broke down. It was a pretty cold weather and it took more than two weeks for things to go around and get fixed. I was scared my pipes were going to get frozen so I would have appreciated it if they did it quicker. The contractors AHS sent came out on a Sunday evening and looked at it. Then they ordered a part and by the time the part came, it got over a week. After that, they came to a conclusion that the whole heater had to be replaced so that took another week. Then, I wanted an upgrade from the system that they gave me. So I went to the same contractor and he told me that I had to go and do a cashout. Then he'd come and fix it for me.

We had a claim recently with our water heater. We had the contractor, Budget Rooter, out twice. The first time, there was leak and they repaired a valve and it was okay. Then we noticed that our overflow valve outside was leaking so we called them back. They came back and said that that was not covered because our intake or outtake pipes were not up to code. Our home is older so the pipes were going up instead of down so they said that we needed to have those repaired but we would have to pay for it. We waited a week because we had some things going on. I got back with Budget Rooter but I had a very difficult time getting them to call me back.

One of my tenants said there was something wrong with the toilet. I submitted a claim to American Home Shield over the phone and then they sent a company that we had used before. Everything was taken care of and everything works now. I called after the contractor did the work and he explained to me what they had to do. Aside from them, the people that AHS has sent have also been quality people so far. I would recommend AHS.

American Home Shield has been very good with issues that I've had to call them for. And having the service has been worth it because if I didn't have them, I would probably be spending more money since I have to look for somebody. American Home Shield already has a network of people which made it a lot easier for me.

My most recent claim with American Home Shield was for a water heater. There was a bit of a gas smell and it was supposed to be okay, but I wanted to make sure it really was okay. They put a smaller tank on top of the water heater so that if the water pressure increases, the excess pressure dries the water into the smaller tank instead of all over the floor. And I was told if that was cold, there was a problem there. Nevertheless, the heater’s performance has been good since the repair. My interactions with the contractor sent out have been fine.

I had a plumbing claim where there was a jamming of the drain pipes. The techs were professional and solved the problem completely in less than one hour. The plumbing is working like never before and we were very happy with the service. It was a very good experience. However, we almost never use the service and we pay all year, and when we used them this one time, we expected not to pay $75. But so far we are okay with American Home Shield because we've been satisfied with all the times we have used them.

The light in the bathroom was off and the ceiling fan was not working. I submitted the claim over the phone and the experience was good. Plus, the contractor who came was on time. Everything is working perfectly since the repair. However, when calling AHS, waiting on hold on the phone to speak to somebody is too long. The general wait time is 30 minutes. I've been with them for four years now and their service is good but the price is a little bit high and it keeps going up. I'm thinking of moving to other company.

I like American Home Shield. When the shower wasn't working, I submitted the claim online and there didn't seem to be a problem. We couldn't get the hot water out so the contractor had a cartridge that they had to replace something with. They were professional too.

American Home Shield is usually fast when I call. If I call one day, they're making arrangements the next day. Recently it was cold and the heater went out. The mechanic came, talked to me and told me what was going on. He answered my questions, did excellent work and was very professional. Now my heat is working excellent. American Home Shield is the best thing people can invest in.

My air conditioner was leaking and American Home Shield had people from Crystal Air come out to fix it. However, the techs didn't fix it. They just put Freon and by summer, the Freon was all gone. AHS sent Crystal Air again, but that time the techs thought the air conditioner was too old. So AHS sent EA for a second opinion. They wanted to schedule the appointment, but I had to leave the country for one month. So last December, they came with an all-new air conditioner and Freon. I paid $4,800 for the extra and American Home Shield paid the other part.

AHS is a better way of taking care of home needs. When I do add the math, I've saved more than I've spent on the service. My house is 12 years old and so the first round of HVAC and appliance stuff is likely to break and need to be replaced. Having AHS makes sense where my family, our home life and our home's age, but if you have a new house, I wouldn't recommend getting them since you're likely not going to need it yet. However, my recent experience hasn’t made me want to continue with them. I had two consecutive claims with AHS. One was for the oven, while the other one was for the water heater. The oven got done quicker. I submitted the claim for it and the next day, I got a call from the contractor and he scheduled an appointment.

The day after Christmas, I discovered my furnace was blowing cold air and I called AHS. I got their number programmed in my phone so I don’t have to look for it in emergencies and it has been pretty good so far. We got a guy out here the same day I called him. I was running space heaters all over the house. So, the result was I got $500 higher electric bill than I normally do, but we survived. The local guy they sent out did decent work. He showed up when he said he would. The heater has been working absolutely flawless since the repair. But because of the holidays, it took 14 days to get it fixed.

We've been with American Home Shield for 10 years. Submitting a claim is very easy. I just go online and put in my account number, and if I can't remember my account number, they can pull it up by my address. Then I go through the prompts. It will ask me what it is and if I know who made the appliance that I'm looking to get fixed. And then, they will send an email to me and let me know who they've sent it to, and I hear back from them in 24 hours. And everyone they've sent has been good.

I had a great experience with American Home Shield. I put in a claim for a refrigerator that was broken. They sent out a serviceman who ordered the parts and repaired it. He was professional and pleasant. It is now working fine. Submitting the claim online was pretty easy, too.

My refrigerator wasn't getting cold at all. I called AHS and everything was good except for the first company they gave me. The company never responded. I called them about 10 to 12 times and was miscalled. I left them a message and they never did call to follow up with me at all. By the end of the day, I was afraid my food will get spoiled.

The contractors we've had come out from American Home Shield have been great. They've come when they said they were within the window and within the first hour. And everything has been great when they leave. We've been using Affordable Appliance lately and they have been really, really good. My biggest concern is the wait time when calling AHS. At times, we would be on hold for a good 30 to 45 minutes. That's a long time.

When submitting a claim to American Home Shield, I call it in or I go to their site which is easier than sitting on the phone. When I call, I usually get put on hold and I wait forever. So, I never really get to talk to someone and I never really get a response from anyone. It just rings and rings and puts you on hold and then you have music playing for forever. The last person I talked to felt like someone that was at home and didn't want to be bothered. But I'm thankful that I have AHS. They always followed through with what the coverage says.

My fan wouldn’t turn. It would come on and then after a while it would just stop. It would just hum. It was easy to file a claim with American Home Shield. I went on the site and submitted the claim and they called and told me who will be contacting me and around about what time. The contractors were professional, really courteous and they did the work in a very timely manner. Everything went well and the unit was fixed within 24 hours. They had just done a wonderful job getting the contractor and notifying him and him contacting me, and the work getting done. From beginning to end they did an excellent job. They’re wonderful and their home warranty is one of the best. You need to have it.

My refrigerator was broken so I submitted a claim to American Home Shield and they sent one of the company representatives to check on that one. My wife was at home when the contractors came out and she told me that she had a good experience. She didn’t have any problem with them. They determined that the refrigerator was not working at all so they asked for the replacement from AHS.

I made a claim for my washing machine and I didn’t have a good service. The people that they recommended to come to my house took so long and I was upset. They were supposed to come out but they called and said that they had two technicians that were out sick. So they set an appointment to come back but they never showed up. I called back again on a Monday and they scheduled to see me on Wednesday. I waited for them to come and I called back AHS and they told me they have no record that I called Monday. Finally, the contractor came out. Then, he came out again yesterday and told me that AHS would probably replace my washer because there was some piece that he couldn't put on.

I've had two heating problems and I submitted a claim to AHS for both of them. One was a rental property and the other one was my home and both of them happened around the same time. One of them went extremely well and they handled it right away. However, I had a big time issue with the other one. All I needed was a thermostat replaced. I put the request in back in November and it did not get handled until two weeks ago. The experience was terrible. I've been with them for a while, so I wasn't that taken aback. I don't think the request got to the vendor initially. And then, when it went to the vendor, that particular vendor came out just to look and I never heard from him again.

We had no hot water and apparently, the pipes had been put in wrong. I called American Home Shield, they sent the plumber out and the problem was fixed in just a few minutes. AHS reps were always nice, very polite and very helpful. They asked about the urgency of the problem whether it's something that we'd like to have taken care of immediately or if it can wait a couple of hours or a day or so. They were very in tune with that. The contractor, on the other hand, was very nice, very polite and very knowledgeable. They didn't try to sell things we don't need. They were excellent. Overall, AHS should keep doing what they're doing because it's obviously working and I'd definitely recommend them to a friend. As a matter of fact, I have recommended them to family members. AHS is something everyone should have. I've had them for a number of years now and they've always come through for me.

We have a dual sink in our bathroom. One of the sinks wouldn’t drain so we had like a clogged pipe or something. There was a plumbing company that came out two days after we called American Home Shield. The contractor wasn’t even in our house for an hour but he was able to fix it. I’ve been pleased with it. American Home Shield is definitely something you need to look into for sure because it can save you. You pay that certain price a year which isn’t that much when you think of it in the big picture. We actually had to get a new furnace too and instead of paying $2000 we only had to pay a thousand dollars. So that was convenient. I'll definitely recommend AHS. It’s definitely a huge plus.

I had a stopped-up sink, so I couldn’t use the shower or the toilet. It was unbelievable. So, I submitted a claim with American Home Shield through email, and they responded. I like submitting my claims online because I can go ahead and get it done faster that holding on the holding on the line. However, I don’t like paying online, and before they came out. But, other than that, I’ve had good interactions with the contractors that they sent. They called before they came, and they were on time. Everything is good now, and so far, I haven’t had any problems.

The rep we spoke to when we filed a claim with American Home Shield was very nice and very helpful. And the contractor they sent to fix our plumbing were good. The tube in our washing machine was clogged so they unclogged that. They completed the job completely and I didn’t have a problem with them. And I referred them to my aunt.

My refrigerator wasn't working. I filed a claim online and I had three different contractors that came out. The first guy said he tightened something up and it worked, but it shut off again that night. Then, another guy came out and figured out the problem. But it was a huge fiasco because I took my garage refrigerator and flipped it with the one in the house that had an issue. He said he couldn't fix it because it was in the garage so, he left. After that, a third guy came out and he was the best. He got it all working, stayed late, checked it out, and did everything awesome. He also answered questions, was very knowledgeable, and he knew what he was doing. He put the Freon in real slow and the refrigerator worked perfectly.

My washer broke. I called American Home Shield and asked them how would they do it and the rep told me everything I needed to do, and then I submitted the claim online. American Home Shield sent a repair guy out. The repair guy told me that it was something that needed to be done. It was a pretty expensive to fix. He was not very professional though. He took his hammer and banged on its component. My husband thought the guy broke it and they had to reorder one, and they did. They guy told me they shipped the wrong motherboard. I told American Home Shield that I didn’t want those people out anymore. So, they sent me another guy.

I called American Home Shield regarding my AC heating unit. Everything went good with the contractor. They did a great job and my unit has been working like a champ ever since. Everything went perfect. I’ve even referred them a couple of times.

Overnight we found ourselves with the furnace disabled so basically beginning of January we were without heat in the house. I got on the phone with American Home Shield and they dispatched a gentleman out the following day. I've had mixed experiences with Home Shield in the past but this guy was above and beyond. He was really, really good.

We’ve had several claims with American Home Shield. We've had an air conditioner break and we've had a refrigerator break. They handled the air conditioner claim well. When our refrigerator broke, we paid the $100 and they sent out a company. The company said they don't work on built-ins, so they left. They sent out another company. They don't work on built-ins too. They sent out another company and I had to keep paying a $100. Finally, they sent somebody that could fix it. So on the fifth try, they fixed it. It lasted two months and it broke again.

I filed a claim for the garage door. I just called up American Home Shield like I usually do and spoke to somebody and told them I needed somebody to help me get my garage door open and they came out. They were very polite, very nice guys, identified themselves and went in and said “Boy, I’ve never seen anything like this,” and he said, “Okay” and he fixed it. The garage door is now working excellently. It didn’t take him very long. I've been with American Home Shield for 20 years. I just had excellent service from them. The co-pay keeps going up but I guess that’s the way things are these days. They get the job done and I have recommended them several times.

We recently had a dryer issue. I filed a claim online to American Home Shield and it was very easy. Sears, the first contractor, made us wait a month and then they fixed it. And then, the other dryer went out the next day. I called AHS and it’s going to be another three weeks. I told them that I could not wait another three weeks for them to come out. So, they sent this one guy on the same day and he was awesome. He came and fixed the dryer and then had ordered parts for the other one. So at least, I had one dryer going. If I ever had any other problems, I would ask for him because Sears takes weeks to get them to come out.

We had a drippy faucet in the bathroom and in the shower. My husband called American Home Shield to file a claim and the contractor that they sent out was very nice and helpful. He fixed our faucet but it's still leaking. So, my husband needs to call him back. It never really completely stopped and it's been four weeks since he has been here. We've had AHS for many years and we enjoy having them. We appreciate knowing that we have that protection, and we don't have to use it very often although there were times that we needed it. So, it's definitely a good protection to have. It would be nice if they could have contractors that were a closer locally. They provided great service but we live in a place where our contractor guy has to come from Phoenix. He's already fixed our faucet once and it's still leaking. So, it's a big trip for him to fix a leaky faucet.

The house was not heating and it was 40 something degrees inside. I submitted my claim with AHS online and the website was fine. I have done it enough times so I'm familiar with it. It took them a day to get back to me to set an appointment, then the tech they sent out came the day after. The tech said there was nothing wrong with the heater and it just takes a while for the house to heat up. It’s an old furnace and I can't turn it up or down as it only has one level. He could not do anything so I went out and bought some space heaters. Still, the techs have always been very nice. I’ve never had any problems with the techs of the different companies that American Home Shield uses. Further, I have had issues before with some things. In my old house, our furnace went out and they replaced the whole thing. It was a $5,000 product, which was ten years' worth of payments on our house.

There was a fan in the living room that when I pulled the chain down, the chain broke. We had an electrician from AHS come out who put the new switch thing up there for the fan. He fixed it and it worked nicely. Then there was something with the bathroom and we had a plumbing issue before that. All the contractors that AHS sent out have been good. There was a little something with the plumbing guy when he said they would need a different part that would cost $750 and that I would have to pay for it. I didn't think that was right because he should have fixed that himself. Other than him, all the contractors have been very professional and clean.

I had a problem with my heater and I had no problems submitting the claim at American Home Shield. The contractor was good, and he said to call him back immediately if I had any problem and he'd be back to make sure he got it fixed. They have to come back out 'cause something didn’t go right the first time. However, it is a time factor when they have to give you a window from two to six, which ties my whole day up. I'm home waiting now, and he might not come until six. I wish they had a two-hour window instead. Also, this is the first time in all the years that I had to pay for Freon in my unit that leaked out and I had to cough up $150. I'm already paying $600 a year for a warranty where other companies are charging $350 and they put Freon in. Other than that, I stay with AHS because I get good service. They also answer every time I call.

Water and sewage started coming out of the drain by my washer machine. That was the third time that it happened. I called American Home Shield and their reps treated me great. They helped me out and got guys there quick. The guys tried to snake the drain and hit a root. And then, they gave me a business card and I wrote the number of a guy that I could call to take care of that root for me. They were very nice and professional. The second contractor worked great too. They came the next day and did the job, and it’s been working fine. I like how quick AHS sent someone out to me. They're also affordable and their customer service is always good.

We kept finding water under the sink. We would dry it up and it would come back. We didn't know if it's something that's sealed underneath it and it wasn't realized that it must be a leak somewhere. My husband filed a claim to American Home Shield. They replaced our washer but then it happened again. I guess there was a problem with the disposal so we had to replace it too.

Our experience with American Home Shield was good. We called them about two things. One was for electricity issues that we were having where an electrician they sent checked everything in the house. We have two air conditioning units and we thought it was a power surge when they came on, but it turned out it was not the air conditioning, although one of the air conditioners needed Freon. So, he went back and made a recommendation to American Home Shield to send out an AC guy, which AHS did. The AC guy then took care of everything very nicely, and he gave us the best price on the Freon.

I had a leaking toilet that I couldn't fix so I submitted a claim with American Home Shield online. They were a little bit slow on sending a technician but it was right at the holidays so it was understandable. As soon as he figured out maybe I was in more of a hurry that what he thought he got back in touch with me to get it figured out so that was good. Everything is working perfectly now. Generally the warranty is little bit expensive for what it is. But it's nice to have when you need it.

My experience with American Home Shield has always been good and the people they send are professional. I normally submit claims over the phone and I only hope there's lesser on-hold time when I call. Other than that, my interactions with the representatives have been fine.

I recently filed a claim online with American Home Shield for a bathroom faucet issue. It was old so some of the rubber from inside had reached inside the faucet. It would not work on the hot water side. Their reps contacted me and told me the name of the company and when to expect their arrival. The contractor assessed what the problem was and then they called AHS to get approval to replace it and they replaced it.

We had an electrical issue. The dryer cord melted. We called American Home Shield up and they assigned an electrical contractor and he was out within 24 hours. The contractor was very personable and very pleasant. He went ahead and looked at it, explained to me what was going on and what he was going to do to fix it. He had to leave and go get a part and came back but he was still done within an hour and a half. We dealt with another warranty company before them and they were by far have been the best. I just had my furnace fixed like 30 days ago and it broke again and they sent the guy out but there was no charge to have it looked at.

The water dispenser on my refrigerator's door was not working and then something was leaking. Also, the hot water on my washer was not coming out as it just dribbled out. I called American Home Shield to submit claims and the contractors came to check. They did a good job and I would recommend them for next time. I was very pleased and the repairs were perfect. The repairs really helped a lot because I was having to get water from the faucet, and I kept one for the refrigerator door and a few times they washed it. And I would have to take hot water and pour it in there and it was driving me crazy.

I’ve had the worst experience. On three different occasions the company double charged me before repairs are complete and marks them as complete. Meaning I have to pay both fees (with what has been false promise of reimbursement) to get them to come out and do the work. Instead of next day as stated they do not send anyone until days or weeks have passed. One time it was a month. The customer service reps hang up on you (twice). Both times it was because I had emergency service request and they won’t let me speak with a supervisor when they cannot help me. I’ve contacted them on Facebook and Twitter. I’ve paid up to 5 service fees for same exact repairs and still have a shower leaking full force hot water. I have to wait again 24-48 hours for a supervisor to return my call. Last time I was two weeks and 3 additional requests before I got that call and another time after that they never called back and I eventually gave up.

Had American Home Shield for a few months when my ice maker lever broke. I called AHS, paid my $100 dollar service fee and was told someone would be out to fix my fridge. They sent out D&D enterprises to work on the fridge. The guy arrived, nice and all but had no clue how to fix my fridge and that he needed to order parts. Well, he left and let me know parts would be in about two weeks. (Funny, because I knew the appliance shop a mile from my house had the part because I looked.) What the guy didn't tell me was that he had hooked up the circuit board incorrectly and had fried this $189 board. I give it the two weeks, call him and set up an appt for him to install the parts. He never shows and when I call him, he says he had the date written down wrong and that he would be there the next day. He never shows.

We bought our home in Sept 2016 with an AHS warranty. During the first year we called them out for three different issues -- one was for our heating unit, one was for our water heater, and the other was for our bathtub faucet handle not being able to be adjusted for water temp. For the heating unit, the tech basically made it sound like I didn't know how to run the unit and that I was accidentally turning on the emergency heat and that on cold days it just wouldn't heat like it would on warmer days. He did nothing else. Fast forward to now and the heating unit started causing electrical issues which we have had to have someone out to fix. With the water heater, our old one was leaking water in the pan and the top was all corroded. The first tech said that leaking water was normal and that was why there was a pan. He also explained that corrosion was something that happened with age.

My refrigerator had a blockage that was not repairable. When I submitted a claim with American Home Shield it was very bumpy at the very beginning. I was very frustrated with the process. There was a delay in communication. But once I communicated that to them they made a 180 and did well. But they sent out a contractor who did not have experience with the LG refrigerator and that caused a delay on the next contractor who did resolve the issue.

When I submitted a claim with American Home Shield online for my dishwasher, the contracting company itself was good. However, the employee was a bad egg. He took a month and a half to get it done. They ordered a new circuit board for the dishwasher. It took a month for it to get here and the guy was supposed to deliver it. But then he stole the equipment and then the employer had to threaten him to have the police arrest him to get it back. He eventually brought it back and they terminated him. I've had really good experiences with AHS in the past, it was just this one bad apple employee that clouded the whole thing. The second guy that came out was awesome, professional and polite. He was able to get everything done and the company was very friendly as well.

The swimming pool pump went out and I filed a claim to AHS. When I called them up, they called the swimming pool place and they called me back. It didn’t take more than two days. The contractor they sent was good and professional. He called and let me know that he was about 15 minutes away. He got there in 20 minutes but still, he made it on time. We've had American Home Shield for years and they've been good all this time.

I have filed claims with American Home Shield and they sent someone in 24 hours. The plumbing guy they sent out was good but the one that tried to fix the refrigerator had to come back twice and he wasn’t too social. He just went there to do a job. He should speak to a customer better. Overall, my experience with American Home Shield has been good.

I would recommend AHS. I've had a good experience with them. They're good and they get the work done. I filed a claim with them for my dryer which was not turning on. I had to wait on the phone for a while, but they treated me really nicely and were really courteous to me. They then sent AC Appliances. They were very professional. They even called before they came in. They fixed the issue and I was very happy with them.

I called American Home Shield and submitted a claim for our water heater. And the representative I spoke with was professional. Before that, I had a home inspection and they claimed that there was a leak. And while the water damage before was visible, when the person sent by AHS came, there wasn’t anything.

I had a pool pump go out so I went online to file a claim to American Home Shield and the process was very simple. You just got to have your information before you go to the site. I’ve got that readily available, so I got it filed in three minutes. The contractor was exceptional. I’ve had him twice and in both times, he was very responsive. He asked me for my phone number and he would text me during the day about the issue, etc. I’m very, very pleased with him. There was a secondary visit because they had to order the replacement part but it’s working fine now. I’m very pleased with AHS service, it works out very well for us. It’s nice to have the peace of mind that if something does happen to a major appliance, I have insurance on that piece of equipment. Secondly, the monthly payment allows me to cash flow the cost of the repairs as opposed to having to come up with the money all at one time. It’s all predictable and risk-free.

We had trouble with our microwave and had AHS come to do it. Immediately after that, I saw the service fee on my credit card statement for the microwave and then another one. I thought we had been double billed but when I called AHS and did an online chat, they said it was for a repair that was made back in August. I had a little problem with that late billing but I did go through and verify from my credit card receipts from August that AHS had not charged me yet, so we were able to work it out. The contractors have been very good so far and repairs were made very quickly. The problem is that takes an hour or more to get a hold of an AHS representative when calling. Even if I did get through, they'll sometimes hang up on me because they're so flooded. But AHS has been very good to work with.

I went online to submit a claim with American Home Shield since the heat wasn't blowing in certain rooms. Navigating their website was easy to do and the technician came the next day. He was very professional and nice. He told me exactly what he was doing and whatever he was going to do. The heater has been working much better since the repair. I've had American Home Shield for about 14 years and they don't cover as much as they used to.

I recently submitted a claim online to American Home Shield for my heater that wasn't working. The website was easy to navigate. Once I submitted the claim, someone was out the next day. The interaction with the contractor was great. He was very professional. Once he looked at the heater, he explained what needed to be done. He went up in the attic, diagnosed the problem, came back down, told me he had to replace a part and fixed it. The heater is doing great now. However, sometimes I've submitted a claim and the person will contact me, but the contractor can't get out to my house for two or three days. I wish they could come faster or send a different company. Because sometime last year, I had an issue with my hot water heater and I ended up going with somebody else. Nevertheless, having AHS is very valuable. It is very affordable, easy to file claims, and it's saving my family a lot of money.

I filed a claim online with AHS to have our pool pump repaired. Their site was very simple to use but I would have liked if it has a place for me to request a certain company to come out. The company that came out the last couple of times has been very good. They know how to fix the problem, whereas the previous company could not get it resolved.

The heater was making some noise and so I called it in at American Home Shield, and by the time the tech got here, the heater had gone all the way out. When he first got out here, he got the furnace working but he said he heard a sound when he left but he couldn't get it to sound again. So, he made a note in his file and that night, I got woken up with the furnace making that noise again. So, I called it in and they came right back out. It was another 48 hours but it was super cold outside so I'm sure they were backed up. But he got it fixed and so I was only charged one time.

I called in for the icemaker that went out, and the contractor did really well. I was able to ask him what was going on with it. He showed me some of the stuff, how he put it in and out. So, that was good. The icemaker's now doing great.

The cable of the garage door broke. My husband submitted a claim online with AHS for that. Three guys came and they needed to re-adjust. We ended up with a new bracket where they had to align that to fit. Part of it was covered and part of it was paid by us. The interaction with the contractor was fine and we were satisfied with the spring which was covered by AHS, but we were not satisfied with the other parts that we paid for. Also, this summer, we had a disastrous issue with the air conditioning company, which I will never allow in my house again. The only company that came to our house was called Airboss and they were terrible. I could get a payout but it was not the same as if the company took care of it itself.

AHS sent a guy who replaced the washer in my faucet but it continued to leak. It wasn’t coming like it was dripping from the faucet piece, it was coming from another part. I called them back and he came back and he replaced the cartridge. As he was doing so he told me that wasn't going to work and that I was going to need a new faucet. I wanted the brushed chrome and he said okay. I was sent a picture of the faucet and it was ordered. When it came to be put in, there was a pretty small gap between the sink and the plate at the bottom of the faucet. That was not right and the guy said he could fill it with caulking but it still was not right.

My heater went out and I submitted a claim with AHS. The contractor they sent was a really nice guy. He came out later in the day. Then, the part he had wasn't working so he had to go back to Austin. He then came back at 8:15 PM to make sure that we had heat. It was nice. If something big goes out, I don’t really have the funds to pay out of pocket for all that. It pays for me to have AHS as an insurance to make sure that everything keeps working. However, the only problem I have with them is reaching them on the phone. If you have a question, to get somebody on the line is almost impossible. Then, once, I submitted my claim online and they wanted my credit card information. Why would they want that? They haven’t been here yet. So then I tried to call someone and find out what was going on. However, their number wasn't updated.

I have filed two claims with AHS online and that's easier compared to giving them a call. I'm fine with the second claim for the plumbing. But I'm not happy with the first claim regarding my washer that stopped working. The technician came over last Christmas time and I have been waiting for the guy to contact me back. He said that he was going to find out what he was supposed to do to be able to get the motor for the dryer, but I've yet to hear back from these people. I've called the appliance company, left a message with them and nobody has answered. Now, I'm in an extremely bad situation since I don't know how I'm going to wash the clothes. They want me to renew my contract and I'm not going to.

My brother had AHS before me and enjoyed their service. I found his experience to have a positive effect on me getting the service as well. I’ve had AHS for several years now and I have received great benefit from them. The quality of the service has been good and if one needed some type of home repair, the monthly fee far outweighs the cost of the service that one receives. I filed a claim online for an an issue we had with the toilet in the bathroom and the navigation on American Home Shield's website is good. The contractors who came were very professional and explained everything. They resolved the issue by completely replacing all the parts in the tank and did what they said in a timely manner. They even gave us additional advice on how to avoid the problem in the future.

My son calls American Home Shield for an appointment as my air condition isn't working and I need to put the unit outside on reset all the time. One contractor came to see the problem and told me that he needed to change something on it. Then another came and worked on the spring, but he left and then came back with the spring. He made the air condition work for 2 days but it stopped again after that and I needed to go outside to reset again today. Contractors came seven times all in all but the air condition continues needing to be put on reset.

We recently had someone here when we had a problem with the water heater. The technician checked all the circuits, the water heater and the panel in the garage and reset the temperature on the water heater. It was set too high. And then we spoke about the system that we have through our power company and that was about it. So far, it’s been working. And we’ve been very satisfied with American Home Shield.

We had a water softener that was running water through our system on a constant basis and yielded a water bill that was twice the normal amount so we filed a claim with AHS. I left a number online and they called back. The contractor they sent was very good. He was very thorough and explained what the problem was. He stayed until 8:30 because he wasn’t satisfied with the solution he had. He found one solution, said no, and didn't give up until he got a solution that made more sense. He even came back the next day to double check. Right now the water is offline and we have a solution. My wife is happy so I'm happy.

I put in a claim with American Home Shield for a garbage disposal repair. It was about seven years old and need to be replaced. It was leaking. I did the claim online and the process was smooth, simple and easy. They responded the very next day. They came out, rescheduled an appointment and that was in three days after I made contact with them.

I called American Home Shield to submit a claim but after waiting for 15 minutes, I got online and went right to it. Navigating through the website was very easy and submitting the claim there was a lot easier than staying on the telephone. The claim was for my clothes washer that would not spin and I got a service person who was wonderful and very professional. He knew exactly what he was doing, let me clean underneath the washer while he was fixing, and fixed it very quickly. So, I've only used our home warranty a couple of times in the last couple of months and having it is quite valuable.

American Home Shield sent somebody all the way from Georgia to come out here to service my AC unit when I could have gotten a local contractor to come out for the same amount of money that I paid. The contractor was professional and the AC has been fine ever since the repair, but I was surprised that I had to pay $75, which I thought was extremely high to have coverage. So, we weren't happy about that at all. We're gonna go with somebody else, where we don't have to pay such a high fee on our end.

I didn’t have heat for two days, so I had to have a pallet put in my furnace. I called American Home Shield and told them what was going on, and they told me that I will receive a call, which I did. They also told me when the people would be able come out here. Two wonderful gentlemen came within the time allotted, and both of them were very nice. They were really friendly, and they fixed the problem in no time. They were in and out of here in less than 15 minutes, and everything was working when they left.

We had a claim about a back-up in our toilet and it was easy to file online. American Home Shield set us up with a plumbing company and it had been resolved within the day, which was fantastic. That was the fastest that we have ever had somebody come out here. All the technicians have been fantastic too. They've all been very friendly and kind, as well as professional. I've liked all of them very much. They've gotten the work done and so far, it has been great. We haven't had any problems with things after they left. Having a home warranty is worth it because even if you have two things go wrong, you pay for the warranty for the year.

I had a problem with the water heater so I called American Home Shield. The only problem was that I waited an hour and 25 minutes before I got a real person. However, the rep whom I spoke with was a phenomenal lady and she apologized for the wait. She really helped me and she went all out to make sure that I was going to be taken care of. I was surprised when I heard text messages coming in and how soon they responded. Also, I was surprised that the whole staff responded and took care of me so I would recommend them in a flash.

The handyman in the USA cost a lot so if something's broken in my house, I don't want to spend a lot of money. AHS has a good price and their reps were good. When I request something, they call me and they send me somebody right away. Last time, I asked for a plumber for a leaking problem. Their rep took all my information and the contractor that was sent out replaced my faucet with a brand new one. American Home Shield did a good job. They were very professional, very fast and they didn't take long to show up.

When our garbage disposal went out, I filed a claim with American Home Shield and the wait time to get through was three to five minutes, which was reasonable, and the reps that I spoke with were 100% professional. We prepaid the contractor that AHS had dispatched to us and, in that way, our deductible was paid. The gentleman called us two days before Christmas and he said that the part was in and he would be out to put it in. Then he called back after Christmas and said he was having a problem getting the part in, and that was the last we heard of him. But he had turned in the work ticket to AHS, stating that the job had been completed. If I owned AHS, I would have him taken off of dispatch calls and I would not even use him. He's got a bad reputation in the Greenville area where we are. AHS dispatched another contractor and the techs were out within a day and fixed the problem.

I recently filed a heater claim to American Home Shield. The company that came here did an excellent job. We had a claim two years ago and the guy came over a period of three months. He was incompetent. He had taken over his dad's business. He basically rebuilt the unit trying to figure out what was wrong with it. It worked for a while and then, this year, when we turned it on again, it didn't work and it was doing what it did before. So, this new company, the one last that came, they came in, looked inside for five minutes, went outside and found a wire that had broken and that was what was wrong with it. It probably was all along. It took him 15 minutes or so and he was done. It works perfectly now, so I was very happy with them.

I had a claim in January for the pressure valve of my water meter which was leaking. I did it online and the experience was good. However, it doesn't provide you with anything if you have questions regarding whether your claim is valid or not so I called in to confirm. The contractor then came to the house, did the work and left. I, however, didn't get any kind of invoice receipt. I'd like to have the company information of the person who performed the work because if I don’t have American Home Shield in the future, I'm stuck not knowing who did the work.

My partner and I have had several homes with AHS as the warranty provider. In California it seemed they were responsive, timely and things were actually repaired correctly. Then we moved to Texas, it’s all been downhill from that point. From Pool Heaters that have been replaced 3 times, to dishwasher band aid projects to ultimately just calling it quits with them and replacing the dishwasher ourselves. My partner and I flip homes so in the future there will be no AHS warranty provided, we are exploring other companies to work with, but we will post on every site how poor the service from AHS has been.

I had a leak downstairs and then I had a sewer smell in the bathroom. The leak was in the laundry room sink. The pipe broke and then the other smell was in the bathroom. When I submitted a claim to American Home Shield, I had to call. I tried doing it online but it's not working because between the old account number and the new account number, it wasn't coming up. I did the call really late at night but somebody answered and I was glad of that.

My water heater was leaking and I submitted the claim to American Home Shield on the phone. The service of the contractor they sent was ok but left a mess which would have been nicer if he had cleaned up after himself. Everything was all over the place. He had to replace the hose and the old hose was left on the ground in my garage. And I didn't like his snob attitude. I'm not really happy with American Home Shield.

I could not get my garage door to open and American Home Shield sent a guy out and he fixed it. But submitting a claim was a long process. I had to go through so many steps just to get through someone to take care of your claim. But once that was done, it was smooth sailing. I've been a member of American Home Shield since 1997 and I like their service and the fact that they get someone out and they're very prompt. And I don’t have to worry about paying that person. I had one bad experience with a contractor and I told American Home Shield that I didn't want them to send that person back out again. They apologized and sent somebody else out. Then they came and took care of the problem. It has been a good experience, but I just don't want to go up anymore on their prices. I will definitely recommend them.

My air conditioner was not functioning properly. I had AHS check it out to make sure the settings were correct so it was more of an investigation than an actual repair. The contractor that came out was very professional. He did a good job and got what was wrong and what needed to be set properly. Since the repair, my air conditioner has been working well. Overall, American Home Shield has been really good in getting problems resolved. They're very responsible and usually respond to a service call quickly.

The furnace went out and I had carbon monoxide in the house, and American Home Shield responded very well. They ended up replacing my furnace and I ended up paying $800 and some. However, I had one type of furnace in there and I didn’t realize that they don’t ask you what brand name you want. I had a Bryant and I ended up getting a Payne, which I see their point business-wise. It's probably cheaper but comparable, but whether it's a furnace or another appliance, they should tell the people ahead of time. In some instances, they should at least give the consumer the option to upgrade.

I was having problems with my heater. It would come on and cut off and it was like that during the time when it snowed so it was freezing. I called American Home Shield to submit the claim and they got me in right away. The rep was friendly and she said that someone would contact me that day. The contractor who came was really nice and he explained about the heating element to me. I had a pipe connected to where the gas goes out and it was loose and he fixed it for free because he said that it was a safety issue. He went ahead and fitted the pipe up in there and he put a little bolt up in there to hold it and explained to me what it was for. My heating unit is working great now. Being with American Home Shield is worth the money. It's very well-spent because that $75 that you pay to have them come out and fix whatever is a good price for what they did.

I've called American Home Shield a couple of times to submit claims but now, I just go to their website because I don't have an hour to wait on the phone. Recently, I had a claim for a heating issue. American Home Shield sent out one person whose entire intent was to sell me a whole new AC system, not to fix what was actually wrong. Then another representative came out from the exact company and who got it fixed. They installed a mechanical part but didn't wire it correctly, which led to a heating issue. They re-wired it and then I had heat. I was also having issues with my water heater and the contractor remedied everything all in one visit.

I’ve had American Home Shield for several years and I recall calling the 800 number and getting a representative right away. It used to be really good to put in a claim with them but right now, it's a pain to do it. My husband was on the line for two hours and then he had to end up going online but they got the order confused. Their system is not really good for putting in a claim right now so you still end up having to call. However, their reps are professional, very nice and they try to get the job done. Also, the techs who came in for my heating did what they were supposed to do. They had the equipment running but I had the same problem again so they had to come back out a second time.

When American Home Shield assigned the contractors to us I proactively reached out to them. It was a Friday and they initially scheduled me for the Monday afterwards. But I said,"Hey, I kind of need to get in and out of the garage if possible.” So they actually bump me to that morning. The contractors were out here within 20 minutes of the window time they gave me. It took them about 30 minutes and they were very professional.

I put in the claim for my dishwasher over the computer and American Home Shield's site was okay. However, it needs to get a little more information. For example, when you put in the appliance you need to be fixed, they should ask what the problem is. I submitted a claim my dryer to have the lint vent cleaned out. Thank god the people AHS contracted with called me to ask what was wrong. The guy said that in order to save me money, they won't clean out the lint vent.

Recently my microwave was not working. American Home Shield took a month because they had to replace a component rather than give us a new micro. It was inconvenient that we were without a microwave for more than a month. That was not a very pleasant experience because the part came and then dealing with the mechanic took quite a while. The problem is that American Home Shield orders the component themselves, and that takes time. It should not take a month or a couple of weeks. Previously, contractors used to get the part, so AHS made the process more complex. Other than that, it’s been a good experience with American Home Shield. We normally call the contractor or they call us for when they can come out, but lately it has been a slow process. They gave us a one-week timeframe and then they came one week after, so it's a little bit more time-consuming.

I went online and told AHS what I wanted as far as bathroom update then they sent me a list of local contractors. I haven’t contacted them yet and I’m still on that process. But before, we have some people from American Home Shield that came out, and they had people work on the appliance. We called the claim in over the phone and the call was kind of automated. Then the contractor came out and installed the microwave in and we’re totally satisfied with it. We had wonderful response so far and I’d recommend them.

We had an issue with the water heater and I understand what’s covered and what’s not covered. Evidently, the bringing things up to code changed in the last 15 years so, I had to spend $1080 outside of American Home Shield to bring everything up to code. The good part of that is, AHS called me and left me a detailed message, and referred me to the part of the contract. However, when I called the other day, I talked to a young lady and her computer wasn’t working so she couldn’t do anything. When I asked to talk to a manager, she said, “Well, the manager can’t do anything either because their system’s down.” I felt like I was being turfed. It empowers the folks at the end of the line to get it up to a manager so that someone could talk to someone other than a rep.

The dishwasher wasn't running properly and it was not draining any water. When the first guy came out, he looked and said there was something wrong with the motor that would have cost more to replace. He contacted American Home Shield and it took a month and a half to get the information about ordering a new one. Stuff also happened when it was delivered. The guys were going to deliver it but they said there was a corroded pipe that they can't remove. So we sent out a plumber but he said it was not corroded. He disconnected it but he told me he's not allowed to install so rather than calling yet again, I just installed the new one myself.

The couple of times we called AHS, they were very good and professional. We had a heating issue in the house we sold and the person we dealt with seemed very nice. We also had AHS for the plumbing, the dishwasher, the microwave and electrical problem. We got brand new microwave and brand new dishwasher. And on separate one, it was easy and very simple to submit claims. In the one that didn’t, they said I didn’t pay the $75 co-pay. It took me about a month to get that cleared up. Now, what they’re doing is they’re actually paying the $75. So, I pay them. That’s when I call them I'm going to give them the $75. Then they’ll pay the contractors.

The little motor that goes on both the air conditioner and the furnace went out. I submitted a claim to AHS over the phone. The contractor who came did it well and he told us it would take a couple of days to get that part. He was very good and the motor has been working well after the repair. Our hot water heater went out as well and it was too much money for us to pay and they lowered it. I would definitely recommend AHS. They’ve been very good to us and they’re very prompt when we have a problem.

My heat furnace wasn't blowing out the amount of air that I was used to. Wintertime really hit hard and my house was cold. I always put the furnace at 80 and the highest that we'd get was 74. It was still freezing in here in that case. I put it up at 90 and the highest it would get was 70. Basically, it stayed between 76 and lower. So I had AHS call a company to send out.

I had a stoppage in the bathroom that required the services of the plumber. I tried to call AHS and there was an hour wait. The first person that they sent out came seven days later. I called on a Wednesday and it was going to be the next Wednesday before someone could come out. When called back in, I waited for somebody to answer the phone, and then there was an issue where they did not have a listing of all available plumbers in my zip code. That required a lot of research. They had to call me back and when they set me up with someone, it was someone who did not service my area. Nevertheless, they came out the following day and the person that serviced me was very professional, nice and informative.

A month ago, my ice maker wasn't making ice. The technicians that AHS sent out came and it took over two weeks for the part to come in. They put in the part and it took me another week and a half to get somebody out here. When I consulted somebody, there was a part of the icemaker that might be part of the problem. I told all three technicians that it could be that part, but none of them checked that part. They did a thorough job testing the equipment before making a judgment call. They were all from the same company. One had to come out and diagnose the problem. Then one came with the part, which didn’t fix the problem. Then one had to come out because the problem wasn’t fixed.

American Home Shield sent a company out that unstopped my garbage disposal drain in my kitchen and it’s working fine now. I’ve never seen a service person come in and put cover over their shoes or anybody more courteous, professional and careful as they were. They were concerned and I was very pleased with the service that they gave. And if I ever have any more plumbing problems, I wish that AHS would always refer my services to those people because they were truly tremendous. I’m 100% with American Home Shield too. I normally submit claims over the phone and they're very courteous. I have never had an unpleasant experience as long as I’ve had them and I would recommend them very highly to anybody who is getting home warranty on their homes.

The first time I used AHS was for a dishwasher and the reps couldn’t find a plumber so I had to find my own plumber. I actually installed it myself and it took a couple of months to get the credit of $125. Recently I filed a claim with American Home Shield online for the sump pump that wasn’t running. I had a very good experience with navigating their site. They came out this morning to look at it but he had to call in the information to home warranty before he could do any work. The contractor said that there is a part of the sump pump process that has to be replaced which AHS is not going to cover. I've got to pay $30 for it and I wasn’t happy about that.

Our heater quit working so I called AHS and submitted a claim. It was New Year's Eve, so I was shocked that they picked up. They then called me back to give me the name of the company they were going to send, as well as the number to call. Then, the contractor came out a couple of days later. He was on time and he fixed the unit well. I would recommend using AHS.

I filed a claim with AHS for a dryer repair. I called and told the rep what the problem was. They then assigned a contractor from a vending company. I was told that the vendor would contact me within 24 hours and take care of the repair. However, the company AHS sent was completely incompetent. The guy came in and said he fixed the dryer, but within a week, it was making the noise again. I contacted him and he said that he knew what the problem was. He only replaced one of the two moving parts and he had to get another part. However, he didn't follow up, call me, or show up. He said he didn't have the part. Eventually, I tried calling American Home Shield and had to wait on hold for more than an hour to speak to somebody. I found that the best way to complain is to go to their Facebook page and write something mean, then they'll call you.

I've had AHS for three years. I called them because my refrigerator was making a horrible knocking sound and it's very irritating! It's waking me up during the night but it's still working. I submitted a claim and they said they would send someone out. The contractor was very nice. However, I discovered that was the first time I ever called for anything and now I know, I can't call until it's not working. I had to pay the $100 for the man to say, "Sorry. I can't do anything." It's still knocking and I'm waiting for it to die, then American Home Shield can come and give me a new refrigerator. I'm very dissatisfied.

My most recent claim with American Home Shield was about a repair for the swimming pool pump. I submitted the claim online and it was all right. The technician came after three days and he was knowledgeable and he fixed it. The company from where he came was very professional. They followed up all through even before he came in. After he went back, they followed through thrice. They were very professional and also, they did the entire job very nice. The pool pump is fairly stable now and the problem is gone. I've been a customer of American Home Shield for the last five years now, and I've nothing but positive experience for the most part. Having a home warranty has been very valuable especially for big repairs. It has been really helpful.

When AHS completes a project, they do a good job from claim initiation all the way to follow through on this and that. So, even though I've had some bad experiences with them, I've had equally good experiences as well. But these little bad experiences made me look at the commercials of the other warranty companies out there. I didn’t even know there were other warranty companies, but I've written down that information now so when it's time to renew again, I can compare and see if they have a better service.

I had a heating issue in December when the ice came. I called American Home Shield and told them that we didn't have heat. They called me that night and unfortunately I wasn’t at home so the service people weren’t able to come. But they came the next day and did an excellent job. The heating is working now. I appreciate the service of AHS and how steadily they get somebody quickly out for me. I've had AHS since I've had this house which is more than 15 years. I have another one in my mother's home. I would recommend my friends to get AHS. Even if they don't use it, it's nice to have when they need it.

I tried submitting a claim to American Home Shield over the phone and it was crazy. I couldn’t even get through. I called three times and I was on the hold for like an hour. My life is really busy and I got to the point where I just tried it online and I moved forward on the internet than on the phone. The electrician that came out was wonderful, really educational, and respectable. He was warm and my wife and five-month-old baby were comfortable. He deserves a raise and I appreciate him.

There was a small gas explosion which shorted out the wiring and cracked our cooktop. Submitting my claim online to AHS was seamless. However, when they sent an email, they had indicated that a certain company would do the installation when it was really another company but that was easily resolved. The contractors were very professional and efficient. They knew what they were doing and got the job done quickly. Our cooktop was replaced and the unit was delivered when they said it was going to get here. Overall, it was a very good experience. Having a home warranty gives me peace of mind and the value associated with that makes it a good investment. I would recommend my friends to look into and consider using AHS.

I called American Home Shield and told them that I needed somebody to come out since I had no heat. It was an emergency because it was 5 degrees outside, and in the house, it was 45 degrees. I called at night and first thing in the morning, the contractor came. He was very prompt, kind and efficient. That was a good experience with American Home Shield. I’ve had bad experiences with them as well, like when they had somebody come and fix my dishwasher. The contractor said he fixed it, but then he chipped some of the molding around the side of my countertop. They also didn't have the right part with them the first time. They didn’t even have a bucket to catch leaking water, and I supplied all of the towels. It was a horrible experience and I never heard back from them about compensation for the busted countertop.

When my refrigerator was making a strange noise, I filed a claim over the phone to American Home Shield and the rep I dealt with was helpful and friendly, and took care of business. The contractor who came out knew everything that was going on and he gave me the information I needed. And the ref is working well now. American Home Shield always provide good people and you only have to pay the service fee and they will pay for all the parts. I would recommend them.

I waited 45 minutes each time I call them to raise a service request and hang up. And took just 3 seconds to answers when I selected new plan! What business model you guys have. You cannot serve your customer but you can still sell your products? Sorry guys you are in the wrong path.

I purchased a home warranty through American home shield. They denied a legitimate claim on the sole basis that the contract was in effect for only one day prior to the claim. This is a clear case of an insurance company taking advantage of its customers by simply not following through with a claim because they don't want to pay.

Please do a HARD pass if you are considering doing business with this so-called “company” American Home Shield. It’s a complete rip-off. If you do get roped into a contract your suspicions will be confirmed when you cancel. They magically charge the same amount as your premium as the made-up admin fee to cancel. They just took my payment on 2/11. I called today, 2/13 to cancel. After run around and snide remarks from “customer service” who claimed they were filling out forms needed for cancellation. It’s a scheme to make money off of homeowners that are trying to save their hard earned money. Please do not waste your time or money as I have.

All told we've accumulated three bumpy years with AHS. They're a challenge and send out unqualified "handymen" all too often. So prepare for a fight each time you make a claim. I've filed Better Business Bureau complaints at least six times in order to achieve resolution. It's a gamble. Overall I'm ahead financially but just a bit.