American Home Shield Reviews

I've been with American Home Shield for about a few years now with different houses. I wanted to protect it just in case something broke. However, I'm going to cancel my American Home Shield membership because it takes too much of a long time for us to get the service done. It takes three months or four months. It's horrendous. There was this property where a refrigerator was needed to be fixed, and I had to wait for four months to get a resolution. At my home, it took them a month and a half to fix a refrigerator. I was without it for a month and a half. I don't see any benefit at all now that I find that the cost of keeping the insurance versus the wait time that is way too long. I could just buy that thing on my own and fix the problem. So, I'm beginning to think that it's a wastage of money.

CLAIM OPENED MAY 10, FOUR SERVICE APPOINTMENTS, STILL NO SAFE REFRIGERATOR We opened our refrigerator claim with American Home Shield on May 10, 2026. After nearly three months and FOUR service appointments, American Home Shield still had not provided us with a working refrigerator. After the fourth service appointment on August 3, the technician said the refrigerator was working. It was not. Approximately 1 hour later there was still no improvement, and the refrigerator and freezer ultimately remained at approximately 70°F — completely unsafe for food storage.

I started with American Home Shield on February 26. I signed up for the membership and they assign local technicians from Michigan who send me call or a text message when they are on the way. While they fixed some of the repairs, some were not fixed and they refunded the money, like the $100 for the dishwasher service fee. It takes a long time to fix something too. They say they order the part and it takes them one week or more.

My most recent claim with American Home Shield was on a garage door repair. Their customer service was good. I had no complaints. The technician who came out was great.

I have been using American Home Shield for a while now, but I had to stop because of some other issues. But I've never had any problems with them. The reps are very helpful and their claims process is very easy. The technicians do great work. This is my second home and I had American Home Shield previously in Bowie. My husband had told me about them. He said he had them before, but he stopped having them. I signed up with them and they were able to replace the stove that I had because it was outdated. I like the convenience of that.

American Home Shield should lower their costs. Also, they jacked up the price without even telling me, so I had to call. Other than that, I have them for five years now and I submit my claims online. The process is easy but so far, I've had one good experience and one bad one because the person who came out told me that his boss was overcharging his customers.

American Home Shield took 12 weeks to fix our refrigerator. Every time a part would be ordered, we would be made to wait another week and the techs were out here 12 times. It was ridiculous. American Home Shield kept pawning us off to a second-opinion place. They left us without a refrigerator for three months and it was a huge inconvenience. We were using coolers, didn't have ice, and I had to throw away hundreds of dollars' worth of food, because the refrigerator would work for a minute and then it wouldn't work. It wasn't keeping the temperature.

The worst company I have ever dealt with. I honestly feel like American Home Shield is a scam. My air conditioning has not been keeping up, and after having the issue evaluated, we were told we need new ductwork. I have now been dealing with American Home Shield for an entire month, and there is still absolutely no resolution. They continue sending HVAC companies that do not even handle the type of ductwork or HVAC system we have. We have an oil and AC combination system, and apparently they cannot seem to find a contractor who actually works on it. The two companies they sent out were essentially useless. Both came out, took pictures, and left. Neither actually did anything to resolve the problem, and both indicated they don't deal with our type of system.

The tub faucets and the toilet were leaking and the American Home Shield rep said it was $125 for somebody to come out. The guy who came said he couldn’t get to it unless he cut the wall out. I told him to do it and that I would replace the wall. But he couldn’t fix the problem. He came back about three weeks later and he fixed the tub, but couldn't fix the toilet. The other toilet had a problem and he said he wasn't gonna fix that either. According to him, it wasn’t covered. So, I had to get someone else to fix it. I called American Home Shield again and the rep said I need to read my contract and certain lines. I've been with several home warranty companies, and they're all the same. They all just feed you a bunch of smoke and collect your money every month. But every time you call them, they can't fix things.

We've had some issues with American Home Shield. We've had to use them several times and they're really good at stalling. They drag their feet for so long, and they're not very prompt with their service. For instance, I thought I had an issue with my well and they were taking two or three days. I didn't have water for six or seven days and they gave me this local well company. I got it on my refrigerator. It's a mountain well and septic. I live alone, and I was having people go get gallons of water and having to go up in that stairs to put gallons of water into the toilet just to flush the toilet.

I was with American Home Shield for about three years, then I had to stop for a couple of months ‘cause I was trying to get out of debt. I stopped payments on them for a couple of months so I could get caught up, then I signed back up again with them. They had to order a part for my HVAC unit, and it took a while before they finally got it, but once the service person got the part, he came over here and installed it. My HVAC unit is working well and I was really happy. Thank God the service did the job before we started getting the heat. Our high today is gonna be 102 and we get a lot of days like that here in Southeast New Mexico. We're gonna have 100-degree days a lot in the next two weeks.

The dishwasher stopped working. We submitted a claim online with AHS. It was a little hassle. The first company never showed up. The second company couldn't do it because they thought it was the motherboard. Then they went back, and it wasn't the motherboard. They had no other equipment to check the dishwasher and see if it was anything else. It was really a hectic experience. We waited a while. Then they sent that back, and they gave us another company. This company was like, “We have to see it from the very beginning again.” They had to diagnose everything again, and order. It was a long experience.

I had American Home Shield in the past, but this was the first time I had to use the warranty when my AC went out. I've only been with them for a few months this time around, and I'm not happy at all.

This company is the worst!! I expect that when you pay into a warranty, the company that you are paying would be better, but they aren’t. They are not consistent with their verbiage. The only thing they are consistent with is that they get their payment and fee for services. I can honestly say I would never recommend AHS to anyone looking for a service. They find the loop hole for everything, so they don’t have to come out pocket. If you have them quit, find another company, hell, pay for it yourself but DO NOT GO TO THIS COMPANY! You absolutely will regret it. I am complaining to the BBB and to our Secretary of State. AHS is awful! I shouldn't even give them 1 star, but I am sure someone was nice or smart over.

Really disappointed with @AHS_Warranty. My AC stopped working in 114°F Arizona heat, leaving my elderly parents without cooling while I was traveling abroad. I opened a service request immediately, but the assigned contractor's first appointment was 3 days later. Calling the contractor only went to voicemail. With no other option, a friend helped me find a local HVAC technician, and I paid $300 to restore the AC.

Kept policy for 11 years specifically for HVAC coverage. My policy stated $5000 coverage for air conditioner. When their substandard tech Salyer Heating & Air, submitted a quote for $7000+ I was informed that I had to pay $5000. I asked for a copy of quote and was denied by both AHS and Salyer. Last thing they would not be able to replace unit for 5-6 weeks. I need air conditioning now with temperatures of 108 not in October. I contacted a local company and they replaced one part for $125 + labor and it is working fine. I have cancelled AHS and purchased coverage elsewhere.

It hasn't been a great experience the whole time we've been with American Home Shield, but over the past two years, it has been better in terms of the service providers and the timeliness in which they respond back. It was horrible before, but now it's easier to go online and do it. It's been much better instead of staying online for hours and hours trying to reach someone.

The spring to the garage door broke. Since it was not on the American Home Shield app, I had to call it in to get service. Within a day, the technicians came out and they were great. Now, the garage door opens and closes. I've had American Home Shield for a long time and it's starting to get really expensive. So it's a little bit of a hassle, but it's a good company. Also, it's hard to get ahold of somebody when you call in and it takes a while to go through their automated system.

We're first-time homebuyers and it was in our contract that the seller would pay for a year of home warranty. So I looked up reputable companies and on Google, American Home Shield was one of the first ones. My Realtor signed up for it and it was easy. I submitted a claim online and the tech who came out was great. He was nice and quick, and it was a good experience. I would give it 10 out of 10.

I had American Home Shield before. I liked the customer service and everything was good, so I signed up again. Recently, something was wrong with the pipe in my tub causing a leak in my ceiling, and they sent somebody else out to look at it. The technicians were nice.

I had a toilet that kept running and it made my bill go up to $540. I asked American Home Shield to send someone out to fix the handle and the techs came out twice, but they didn't fix the handle. When you'd push it down, it wouldn't pop back up. So the water just kept on running, which didn't solve the problem. And they never did fix it right. I had to get a friend of the family to come and fix it after I called American Home Shield twice. Their reps were courteous but overall, my experience deserves only 1 star.

Have an HVAC issue (still) but they sent an amazing HVAC team Aire Serve of Mechanicsville. They troubleshoot the issue and found a portion of the work that they could and did complete. However, the electrical system needs an upgraded amperage to stop the circuit breakers from flipping. Aire serve denoted this in their reports. I called American Home Shield to confirm next steps, but they said all of the work was completed. I asked if I needed a different contractor to go out. The representative said, no, everything's done. Parts were ordered parts were put in and the work order is all good.

The agent was amiable, friendly and professional. She explained all I needed to know. I will however, still need a hard copy to read and understand better.

I have an LG washer that for years has worked perfectly. Except for my sheets and towels, I wash everything on a delicate cycle in it and I don't use my dryer. I have a clothesline in my garage, so I would hang my clothes on the hanger, then hang them on the line. Recently, all of a sudden, there's no delicate cycle anymore. American Home Shield sent someone out twice from different companies, but they looked at me like I was nuts because they said there is nothing wrong with the washer. Yet the sleeves on my blouses come all tangled up and the only way that I can get my clothes back is to stop the washer before it spins all the way and take them out.

The dishwasher wasn't cleaning properly. The first tech said, "Change your dishwasher detergent (to the most expensive pod type) and check your rinse aid more often." Did that and no improvement. He came back, shrugged and said "That can happen with older machines". It's maybe 10 years old, but that's irrelevant, and that's why I have a warranty. New tech comes out, same: older machines often don't clean well. In none of these cases did I get a resolution from AHS. I had to call for status every time.

I've had American Home Shield for about six months, and the home warranty has been excellent so far. When I called in, their responses were really good. When they had to order the part, the part came to the house, and the serviceman said when it would arrive and when he would be arriving. They were on time, and everything was what they thought they were gonna go. I'm very impressed with that.

My daughter got American Home Shield and she added my name to it. I have the service for a couple years but I haven't had a need to use it very often. But I have used it and I'm very satisfied with it. When you have a claim, you have to call American Home Shield and notify them. Then they give you somebody to come out to your house and you receive a call or a text about when they will come out. The process is not difficult at all. I like the service because they're prompt. They send somebody out no more than a day or so and they take care of the problem. I would tell my friends to try them out.

Recently, I bought my first home, so I was getting advice from friends and family members, people who had been through it about home warranties. And American Home Shield was the only name I feel like I heard more than once. Then I visited the website, and I'm a bit of a stickler for the web experience and it being an indication of how much the company cares about how they present themselves and what they do. There were good signs there as well. As far as the plans go, the free rekey helped me decide to go with them. Their customer service was great, thorough, detailed, and consistent. I liked the techs as well. They all seemed knowledgeable and obviously willing to help.

We had a plumbing leak. American Home Shield sent a company who came and got everything taken care of. They helped us with additional services. We were very happy. We've been with AHS since 2023, and it's been convenient. It's worked great so far. We've never had an issue. It's worth the money.

I tried different providers and American Home Shield is probably one of the easier ones to set up online service appointments. I’ve been with them for maybe 10 years and making a repair request has been efficient. I like that they allow you to use a previously used vendor. Some of the contractors come out looking to upsell and sell something additional, which I don't like. And some of them are honest and do the required work to meet the warranty needs. American Home Shield is one of the better home warranty companies.

Being with American Home Shield was good for the last 19 years, but it has gone downhill in the last year. The fee has gone up. But my biggest concern is that I called for service and they would only offer me one provider. And that provider was very rude and was not returning my call. If you’re not happy with that person, that company has to release you. It is like I don’t have any options as a consumer. American Home Shield sent someone out and he caused another problem. And when I tried to recall them, they were not responsive. I had to get someone at American Home Shield to intervene, and I asked for a supervisor. I'm shocked that after all these years, it's this bad, and we're seriously considering switching.

I've filed numerous complaints with AHS on my claim that still hasn't been taken care of, and they charged me for it. I'm on contractor number three, and they still haven't shown up. They have this automated texting, and it just says, "Oh, we have to reschedule your appointment because we don't have the personnel right now.” At first I said, "Okay, let's make it on this date.” And they rescheduled it out three weeks. I'm thinking to myself, "You don't have anybody for three weeks?” They just never showed up and never responded to me. I still have yet to get a response from them.

For my most recent claim with AHS, it turned out to be the air conditioner being low on Freon, but I thought maybe it was the blower motor on the furnace because they're all connected together. Went through American Home Shield. They reached out to one of their clients. We set an appointment. The appointment was on time. The repairman was very good, and he found a problem, fixed the problem, and it was a good experience. It was very easy to submit the claim. I went online and submitted the claim. I have a trade deductible. And a couple of days, they withdrew that trade deductible from my account.

I've been with American Home Shield for several years. It is good to have, but it's not exactly what they advertise and promise. They can be more clear, and they need to have contractors who are qualified to do the job. It took almost two months to get the problem solved because the contractor AHS sent first was not certified or qualified to diagnose the problem. They couldn’t figure out what the problem was. We had the guy who made the report, which is a disagreement with what we said to him because they don't understand the problem. They just write the report. We live in Arizona and we didn’t have a fridge for two months. But we had another guy from Proline who was professional. He fixed it right away. Prior to that, I had an issue with my AC and AHS never fixed it. I had to buy a new one.

They sent a contractor out to repair my bathroom exhaust fans. After that they did not remove any moisture or odors. They sent a second company out to inspect them that claimed to me that the were indeed not working. After that I have been trying to get the contractor who inspected them to come back to repair them. This has been ongoing since March 5, 2026. The contractor never contacts me and doesn’t return any of my calls. Somehow my claims get cancelled unbeknownst to me over and over and over again for 4 months. It has been a complete disaster. Don’t waste your monkey.

I do not recommend this warranty company to anyone. My experience with this company has been awful. The few times I have needed this company were a waste of time and money. The technicians who were sent out, if they came out, were incompetent and had caused more damage than good. My advice to anyone is to make sure to do your research.

My third renewal with American Home Shield was done last month. They offer more reliable and flexible services. They assign people very quickly, within 48 hours. I have done a couple of tune-ups and it went according to what American Home Shield is offering. I had a few other services to check up on my tap and I had no issues with that too. I have the Platinum Shield. So, it covers most of them. But I see some water filtration system could be added to this Platinum subscription. People are paying much, so they should cover a lot more than what American Home Shield is offering right now, such as a free water filter. And the service fee of $125 needs to be brought down a little bit to around $80. They should not overspike the prices based on inflation. Keep it to the average at least.

The air conditioning tripped because of the heat in the attic and it happened on a Friday. It was the 4th of July weekend but the techs came on Monday and they reset it. I’m pleased. I’ve been with American Home Shield for 20 years and probably my most satisfying experience with them was when the air conditioning completely went out five years ago and they were very transparent and clear that they were gonna pay for the unit. I understood that I had to pay for the upgrades because it was a very old system. It ended up costing me 2,700. But the total job was maybe 9,000, and they took care of it. I left American Home Shield 10 years ago but I stuck with them after I took a shot at some other companies.

I got two accounts with American Home Shield. It's expensive. It gets expensive every year. A couple of times, I’ve called for the toilet, and it was not covered. I was surprised. Some of their contractors are good. But a lot of them are bad. They send you just any kind of a technician. A lot of them are not experienced, or new companies. They just wanna make money. This is when you have a bad experience. Sometimes, they diagnose the crap wrong, and so it falls under not covered.

The technician that American Home Shield sent out was lovely. But my washing machine is still off-balance, so I don't think he balanced it when he repaired it. When it's spinning, even if the load is relatively even, it makes a big banging sound and the washing machine moves. So, I still have a problem. I have a 30-day warranty, but it'd be very inconvenient for him to come out right now because I'm out of town. Hopefully, when I'm ready for him, I'm still within the 30-day window. Other than that, I have American Home Shield for 15 years and their representatives have been pleasant.