Alfa Homeowners Insurance

Alfa Homeowners Insurance

 4.1/5 (80 reviews)

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Overall Rating4.1 out of 5
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About Alfa Homeowners Insurance

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Alfa Insurance offers various standard and nonstandard homeowner coverage plans. You can access its services online, through an agent or via its smartphone app. The company provides discounts for farmers, military personnel and teachers, and it has several policyholder perks. It writes coverage policies in 11 states.

What is Alfa home insurance?

Alfa is an insurance company that offers a variety of protection plans: life, auto, health, home and more. Its homeowners insurance provides liability coverage, as well as assistance in the event of damage caused by fire, theft and other accidents. Alfa also covers outbuildings and personal property, and you can add its Home Systems Protection enhancement, which covers the repair or replacement of important mechanical or electrical systems in your home.

Alfa home insurance coverage

Depending on your property type and needs, Alfa has various coverage plans to choose from, including:

  • Homeowners insurance: Covers your home, its contents and other structures, such as pools and utility buildings.
  • Renters insurance: Insures your personal belongings at an affordable premium.
  • Condo owners insurance: Covers your unit’s interior construction and your personal property.

Alfa’s personal liability coverage protects policyholders when they're legally responsible for damages — this insurance covers the cost of legal defense, as well as medical payments for others who are injured while on or off the insured property.

Alfa also offers add-on homeowners insurance, which covers extra replacement costs for your home, outbuildings and valuables, as well as increased residence premises liability limits and additional premises liability limits.

Alfa home insurance quotes and rates

Alfa doesn’t disclose its home insurance rates online, likely due to the ever-changing nature of the industry. Alfa does offer various discounts for policyholders; if you’re already insured by Alfa, for instance, you might qualify for a discount. You can also save on your policy if you have anti-theft devices on your property, and the company offers some claims-free discounts.

Alfa home insurance FAQ

Can I file claims online with Alfa Insurance?

No. You must call its customer service number to make a claim.

Where is Alfa Insurance available?

Alfa and its affiliates provide insurance in 11 states. The company has core operations in Alabama, Mississippi and Georgia and additional products in Texas, Missouri, Indiana, Ohio, Virginia, Tennessee, Arkansas and Kentucky. The Alfa home office is in Montgomery, Alabama.

What factors will affect my home insurance rates with Alfa?

Various factors affect your home insurance rates, including any remodeling, how much coverage you need and the location and age of your home.

Does Alfa have personal property coverage?

Yes, Alfa does offer personal property coverage.

Does Alfa have good home insurance?

Alfa offers good home insurance, but it isn’t widely available. It provides a wide array of coverage options for homeowners, renters and tenants. You can also add its Home Systems Protection enhancement option, which covers the repair or replacement of important systems in your home due to mechanical or electrical failures. The company also offers personal liability insurance and some discounts.

Alfa Homeowners Insurance Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: Jan. 21, 2020

My mother in Sand Rock Alabama had homeowner’s insurance with Alfa for a number of years. She had made a few claims on her policy and the company took care of her claims in a responsible way. My younger brother began living with her for the last decade of her life. She passed away with cancer. After she died, my younger brother remained in the house. He renewed the insurance policy with the aid of my older brother. On the renewal application there was a question concerning if the insured ever had a conviction of much more than a traffic violation.

When my older brother was setting up the insurance, it was over the telephone and he was never asked this question. My older brother couldn’t stay in Alabama to sign the application form, so my younger brother signed the form early the next week. When my younger brother signed, Alfa insurance placed the policy in his name. At this point, neither brother had read the application. About six weeks ago the house burned down. It caught fire somewhere in the ceiling and burned completely to the ground. My younger brother barely escaped the fire, wearing just a pair of blue jeans (no shirt nor shoes) and a cell phone. He got his car out of the garage, to the end of the driveway, then the house exploded. The house burned for hours then went full blaze again a couple of hours after the firetrucks left.

Upon filing a claim, ALFA used a fraud investigator that claimed my younger brother lied on the application because the conviction question was marked ‘No’ (it was printed “no" from Alfa), and my brother signed the form, but he had a serious arrest record from a decade ago before he moved in with my mother. The question was actually marked “no” from answers from my mother’s policy. When attempting to file, Alfa needed information from me and both brothers because we are all three on the deed. Alfa has rescinded the policy because they said they would have never issued the policy but never told us why. I asked for a copy of the signed policy application that my younger brother signed but Alfa refused to give one and none of their staff id online. This company refuses to give my brother a copy of the legal document he signed with them. I’d like anyone that is interested to join me in a Class Action lawsuit against Alfa.

7 people found this review helpful
Verified Reviewer
Original review: July 11, 2019

I've had Alfa Homeowners Insurance for years, only filed a claim once. I recently had an adjuster come in to look at my floors, which are damaged due to a fiberglass tub. I had the house inspected before I moved in. Everything was good, now that I need to file a claim, it has been denied. So what the heck am I paying my money for? I was under the impression that I had my house covered from A to Z but "OBVIOUSLY" that's not the case. I just had a few recent surgeries so I'm off on medical leave so I cannot afford to replace the floors. That's what I thought I was paying insurance for. This crap is a joke.

12 people found this review helpful

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    Verified Reviewer
    Original review: June 22, 2018

    My car was hit by one of their customers. I made a claim with them right away and they have since been TERRIBLE to work with. They don't answer the phone or respond to emails. When you do finally get someone on the phone they are unprofessional and find ways to stall the process further. I've been without a car for a month now and I still have no answers on when and if they will help make arrangements for repairs. I am frustrated and very disappointed with the way they run their company. Avoid doing business with them if you can.

    4 people found this review helpful
    Verified Reviewer
    Original review: June 6, 2016

    This company is fine until you actually file a claim. Our local office in Grand Bay have some very nice people and believe they truly are trying to help. As mentioned above we have been with ALFA for over 25 years. I have had a few claims. One was Katrina, I had 23k damage, lost shingles, water damage to interior. Our local office was overwhelmed. We did not get much support, we did get an adjuster (contracted by Alfa) some weeks later. His estimates were a joke, I had to replace shingles, tar paper, etc. We had sheet rock damage, insulation damage, etc. I was not home at the time the "ALFA Contractor" did his estimate, but he estimated 7500.00 damages. I could not buy the shingles for that. We were stuck with 17k out of pocket expense.

    Fortunately we had money in our saving to cover all damages. ALFA would not send another adjuster out. I asked for copy, I did receive... ALFA adjuster wanted us to just paint over all the buckled ceiling with Kilz paint, no mention of replacing soaked insulation, soaked carpet, no labor cost, no removal cost, nothing. Second claim 10 years later, 5 wheel parked adjacent to the home Open Range. The 5th wheel had an electrical malfunction that ignited a fire. The fire leaped the distance to my house 6-8 ft. Completely destroyed both 5th wheel and home. ALFA insured both units, what a nightmare. Alfa sent a large loss adjuster from Georgia. The adjuster was not experienced, had no knowledge of dwelling construction, only ALFA estimating program. Estimated total loss at 50k.

    I have to admit, it was difficult to listen to such an inexperience person. My policy that I was paying for 15 years was for 175k. Alfa had now stretched me out for four months with nothing but investigators and tarps to cover damage. I still am paying a house note, trailer note, finding a place to stay, purchasing new everything, clothes, etc. Alfa meanwhile are still dragging their feet offering their version of "Cash Value". This is a number that only ALFA can determine. I didn't have a copy of my for policy,(Lost in Fire). The adjuster had a copy, he told me he could not give me a copy, but if I asked a question he would try to answer it. I wrote several e-mails and made several phone calls.

    Eventually Alfa decided to start moving forward. I recommended getting a quote to rebuild. They agreed. I organized a contracts from Angie's list. His estimate was 205k. The inexperienced Alfa adjuster, said that the estimate was way off, extremely high. I asked them to use one of their contractors, they agreed. He came out and estimate 195k, minus the security system I had, minus the hardwood flooring we installed, minus the metal roof. The security system is what was on when the fire took place. I actually had video of the fire starting and pinpointed the location, which Alfa is currently using to pursue payment from Open Range.

    Eventually ALFA paid the policy house value. However after depreciation on content, we could not replace a lot of the items. Te term replacement does not mean the item will be replaced, it will be adjusted and paid at a discounted rate. I believe we received roughly 40% of the value of our content. We are still going to depositions, and arbitration almost three years later. I would not wish a fire on anyone, but if it does happen, ALFA insurance company is definitely not going to be a shoulder to lean on. If anything, they will be the ones trying to knock the chair out from under you while you figure out how to house, cloth,and feed your family. I have learned a lot.

    The local agents are nice, but when it comes to a claim, they send in outsiders to delay for a settlement. Do not count on ALFA insurance company for help. The outsiders they send have no sympathy for someone in this game. These people are out to reduce claims, however they can. Delay, not return calls, underestimate cost, non-cooperative, hold back information. I can't speak for all insurance companies, but I can sure speak about the one that tripped me up a couple of times. I will be changing insurance companies, but have to wait three years as I have a fire claim, even though no fault of my own. I am the one that sees higher premiums and inability to switch companies with this claim hanging over me.

    Last thing, our neighbor who called 911 when she saw the fire, was badgered by the ALFA investigator. She said she wouldn't call 911 again if she saw another house on fire. Wow! Alfa not only treated us like a criminal, they were rude to the neighbors. My daughter was in the house at the time of the fire, my wife was notified and called my son to get my daughter out. I was working out of town and was called about 15 minutes after the fire being discovered. You just can't make this stuff up.

    18 people found this review helpful
    Verified Reviewer
    Original review: Nov. 3, 2015

    I have had homeowners insurance with this firm since the acquisition of my home, eight months ago. They have accepted my timely premium payments, but I have had no other contact or communication with them. Too short a time has passed, and no issues have arisen. Therefore I am unable to provide a responsible statement of experience.

    7 people found this review helpful
    Verified Reviewer
    Original review: Oct. 30, 2015

    We live in Tornado Alley. We had one go over us. It blew out the studs that held up our porch roof. It took off most of our roof shingles. Knocked out some windows and knocked down our chimney. Our agent came by four days later and we had our check in three days.

    12 people found this review helpful
    Verified Reviewer
    Original review: Oct. 26, 2015

    We bought our house almost 20 years ago and have had this company for the whole time. Luckily, we have never had a major claim. We did lose power for 10 days one year and lost all of the food in our refrigerator/freezer. We submitted a claim for this, as we did not need to pay a deductible, and it was handled very quickly without any problems at all. A very pleasant company to do business with and would recommend them.

    10 people found this review helpful
    Original review: Jan. 12, 2015

    Well, we have had Alfa insurance for 17 years! We have NEVER filed ANY kind of claim. Our house got broken into while we were at work. We called the next day to get an adjuster to come look at the damage (both exterior doors destroyed). The guy informed us that they were closed the night before because of their company christmas party. They NEVER sent anyone, so we got it fixed ($1300) because we're not leaving our house open to anybody who wants to walk in. They stole $1000 worth of electronics. Then we get a letter in the mail saying they weren't going to cover ANYTHING because an adjuster didn't come out. DO NOT USE THIS COMPANY!!! I promise it's NOT WORTH IT!!!!

    48 people found this review helpful
    Verified Reviewer
    Original review: Feb. 20, 2014

    I'll start by saying my husband and I had Alfa since we were married and built our home back in 1996. Alfa carried the insurance on our home and vehicles since that time. We only had one claim with them for wind damage to our roof and it was less than $2500. We used the money to put on a new metal roof. That is the one and only claim we have ever had on our home or vehicles..

    My first beef with Alfa came several years ago when our local agent talked my husband into changing the coverage on our home. She came out, made some suggestions, and told my husband we would be saving money, if we tweaked our policy a bit. Well that was a flat out lie! Instead of saving money, our premiums increased. My husband and I were both very upset, but we had been with the company so long, we just let it slide. Then a few years ago when our area was devastated by tornadoes, we heard rumors that Alfa was not wanting to honor their commitment to pay out, in many of the cases. We heard they cancelled a lot of people during that time. That did not sit very well with us.

    Fast forward to January of this year when we were very surprised to receive a letter of cancellation from them. It gave no specific reason other than we no longer met their criteria. My husband heard they were no longer wanting to cover homes over 10yrs old, and since we were in one of the tornado-stricken areas (even though our home wasn't damaged), we just assumed that must be the reason.

    They mailed a refund check minus the dues we had just recently paid! We ended up having to scramble to find insurance before the cancellation notice took effect. We did so and ended up going with another company, who offered the same coverage for half the price that Alfa was charging. We also changed our vehicles over to another company. After switching, we received a bill from Alfa for around $15. The statement was very generic and did not specifically state what the $15 was for. My husband went in person to the local office and was told it was a late fee for one of the vehicles. He told the representative he was not paying, as we had cancelled our vehicles and no longer had house or car insurance with them.

    She agreed to write off the amount. While she was doing so, she looked in their system and told my husband the real reason we had received the cancellation notice was because of our dogs! We own, train and show American Bulldogs. The representative told my husband they no longer provide coverage to homeowners of bully breeds or Rottweilers. My husband told the representative it had never been a problem before. When we signed up with them years ago, the agent was fully aware of the dogs. He stated we have owned these dogs long before we started service with them, and have owned them the whole time. She said it was their policy since 2006.

    The kicker is that we insured our 16 ft dog trailer, which we take with us to the shows. It has the name of our kennel and website plastered all over it. The trailer was inspected by an Alfa agent AFTER 2006 and nothing was ever said about it. If they don't want to provide coverage for potential dog bites, why not just state that in the policy and exclude it, instead of unfairly targeting specific breeds.

    It appears that Alfa was just looking for any excuse to cancel us, even though we always paid our dues on time, and was a loyal customer for all those years. We also found out that several of our neighbors also received cancellation notices about the same time, which makes me suspicious. I really believe it has more to do with no longer wanting to provide for storm coverage in our area, even though they used the dogs as the reason for our personal cancellation. At any rate, we're now saving money with another company, so thank you and good riddance Alfa!

    66 people found this review helpful
    Verified Reviewer
    Original review: July 10, 2013

    I've had my home insured with Alfa for 22 years; car insurance with them 27 years. The last 6 years, my homeowners insurance has gone from $400 a year to $1,377. Last year, I had to go to a $2k deductible to lower it from $1,600 they were going to charge me to $1,300 a year. I looked and they have my home valued at $117,400. I have a 1,150 square foot home. I looked online at 3 local builders in Mobile that build on your lot. God forbid anything happen to make my home a total loss, but I could build a brand new LARGER home on this lot for $65,900 with the first one I looked up. Second one I looked up was a larger house for $68,400. The 3rd builder I looked up had $87,300 for a much larger home with a double garage! Now for the $117,400 Alfa is charging me for, I could have a 4-bedroom, 3 bath home with a double garage, according to one builder's website!

    They have my personal property at almost $60K. There is NO way I have 60k worth of stuff, including clothing in this house! I never made a lot of money before I retired, so it's not like I shopped high dollar stores. I did go in to discuss all of this with my agent, and they offered to raise my deductible to $5K, to lower it about $100 a year. She told me if I didn't have to have the "wind coverage" on my policy due to mortgage, my total would be less than $400 a year (what it was 6 years ago). I could have gone the rest of my life without hearing that! I see why so many elderly drop their insurance now. I just want to know how in the world they get their values from on their computers. Are they going by rebuilding in CA or NY? How are all of these insurance companies getting away with this? I've called, many are not even writing policies in this area anymore. Can't someone put a freeze on homeowners insurance rates? I'm quite sure after writing this, I'll get canceled next year.

    38 people found this review helpful
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    Alfa Homeowners Insurance Company Information

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    Alfa Homeowner Insurance