Aetna Health Insurance Reviews

I always have a great experience with Aetna’s customer service. I had many questions today and spoke with Aja/Asia, the customer service rep, and she was so helpful. The survey at the end of the call was disconnected so I have been searching for a way to give her a shout out. She answered questions about claims, DME providers in network who have compression garments (she gave me four options and provided phone numbers for all), benefits for a potential future surgery I may need, questions about gym membership coverage, a medication option (gave me phone number for Caremark), gave me info about my first FSA account. She was so patient and empathetic. I truly appreciate her kindness and I know she was happy to help resolve my questions.

I was covered by AetnaCVS Health insurance for 2025 calendar year and never once had to fight for payment of my hospital visits, chemo, MRIs, etc. I have substantial constant use of my health insurance with very expensive but necessary treatments, and Aetna came through. They never caused me any hassles or anxiety. Unfortunately, they are not offering a plan in 2026 because it’s financially prohibitive.

My dad had a great experience with Aetna through his heart surgery. Everything together probably cost over a million dollars and we got approval after approval until being discharged from rehab. Customer service was helpful and responsive and claims process was seamless. He had myocarditis and required heart surgery.

I spoke to Rogenick, an Aetna Customer Service representative, and presented a problem I had been trying to resolve concerning insurance company procedures. He was able to get multiple people on a conference call to resolve the issue in one phone call. He was a godsend! I am very grateful. J **

Very happy with Aetna until 2025. They cut our benefits raised co-pays. I can live with that. Until today I received a FedEx package with a cup blanket crossword puzzle lotion and slippers!!!! Really? How much did that cost? Save it and give better benefits!!! Nothing is free!

STAY AWAY FROM THIS COMPANY. THE WORST INSURANCE PROVIDER I EVER HAD. I have been placed in the unfortunate circumstance of having Aetna as my employer provided insurance company. I had been diagnosed with Cervical myelopathy with radiculopathy. My first surgery required 2 rods and 8 screws into my cervical vertebrae. I needed to have a second surgery to fix my the continued spinal cord compression from c5-C7with myelopathy.

Worst health Insurance I have ever had! Don't get stuck with Aetna, you will regret it!!! Weeks to get an approval for anything and even longer to schedule and be seen. I will be switching back to Kaiser.

My company recently switched to Aetna from Cigna. I should note: Cigna was AWESOME. The first health insurance plan that I felt actually IMPROVED my medical care, access, and quality of life. So far, Aetna has been the opposite in every way. It’s harder to find doctors in their database. It’s harder to manage my benefits. Every step of their processes seems purpose-built to complicate and obstruct access to care and coverage. They are a for-profit organization and that is OBVIOUS in every aspect of the way they treat their paying customers. My prior authorizations for medications I’ve taken uninterrupted for years have all been denied. They did not provide a reason, they just denied them. Allegedly they mailed further explanations, but they did so with timing designed to prevent me from reviewing or appealing before I needed to purchase my refills and pay out of pocket.

I was on the phone for almost 2 hours. I got nothing out of it. I got more info from the cvs pharmacy in 1 minutes than this. He would not stop talking, I had to lie to get off the call. This is terrible service.

This is worst insurance company ever dealt with and I am 60 yo and have been covered by corporate group Policies for over 30 years! Plan Document states Preventative Services that are covered REGARDLESS OF amount paid toward deductible. They denied and Customer Service states we have to meet all deductibles BEFORE receiving Preventative Services as defined by Federal Law! Left to Appeal denial and file complaint with Maryland Insurance Commission-MY TIME TO FIX THEIR GREED!