AARP Roadside Assistance Reviews

My mother in law called me very frustrated. They had been calling the AARP phone number for Allstate road assistance and could not get through. They had been trying for 30-45 minutes. She called me to see if I could help. It took me several times to get through and after speaking to 2 reps who couldn't find their membership I put them on a three way call too so I'd be able to help them. The 3rd try was finally successful, however, they would have to wait another hour or two for assistance. It took us about an hour minimum to get through and the customer relations skills are definitely lacking. They were not concerned that it was 100 degrees and they are in their 80's. *They also told them they had to pay up front for services and get reimbursed. What a joke. I have recommended another service... I would NEVER refer anyone to them.

I had a flat tire in a WAWA parking lot. It was 100-degree weather. I called for service and was told it would be between 1:15 and 1:50 and that I would get frequent updates. I got no updates. I called several times. Once I was told the technician was on his way. The second time I called, I was told he would arrive at 1:49 pm and that it was definite. When that time came and went, I called again and was told the technician was on another call, and he would call me with an update. I never got a call. The customer service rep said "We do have other customers" and wasn't the least bit concerned. After two hours of waiting a good samaritan passed by to help me. I will never use this service again.

Let me begin by saying The Hartford has the absolute worst representative and the worst website I have ever encountered. Second, I experience two flat tires right at the entrance to the highway with my daughter strapped in a car seat. I called the roadside service that I'm supposed to be covered for, and they were total disaster. First, they said I wasn't covered. Then, after multiple calls, they kept transferring me to 911. To top it off, they told me I had to pay for the towing, which I did at 10:20 am. After waiting for four hours with no one showing up, I made my own calls and managed to get someone to come with 20 minutes flat.

My experience with the service has been horrible. I tried to get a jump start today for my car but in the end I could not request service without paying $92 up front with my credit card. In addition, the app I used asked for my membership number, which is 11 digits, but it would only accept 10 digits. So, in order to complete the request I dropped the leading digit, a 0, and it took. I called AARP Customer Service to complain, and they seemed unsure if I was even still in the program.

I have been an AARP Premium Nationwide Roadside Assistance since 2001. Today was the first time I needed their assistance to assist me with a dead battery. It took them over an hour and a half to respond. The weather was clear and I was located in a very accessible part of town. I told the dispatcher that I needed quick response because it’s a wheelchair van and my wife was in a wheelchair in the van. The dispatcher told me it could take up 80 minutes before someone would be at my location. When assistance finally arrived it was a person in a car. He was nice a got me started. My complaint is with the response time not the responder.

If I could give half a star I would. The worst experience ever. They promote same-day service and when I called for service, they hit you with a same-day fee of $125. Now experiencing the need for roadside assistance, I’ve been waiting for 1 hour and 40 min and no text notification like they say they will provide you with. I don’t know what happened to this company, but they are not what they used to be. The service is mediocre. I wouldn’t recommend this membership to anyone I care about.

A few years ago, I called for Lock out service for a folb. They had no service and told me to find one myself and they would reimburse me gave me an address to send the receipt. I did and never got reimbursed. This time around May 7 2025 I called for a tow about 2 miles to my service center. They never came and the next day they do not have service in Fairfax VT. Then they told me to find my own and they would reimburse me. I did not fall for it. I can not wait to cancel after being a member for 14 years.

In November, 2024, I had an accident with my car. By some miracle, no one was hurt. I immediately called AARP at a few minutes after 9 a.m., and the dispatcher said a tow truck would be there in about an hour. An hour later, a friend arrived to take me home. Over the next three hours, she and I repeatedly called AARP and the towing company, National Roadside Services, at least seven times. Each time except the last, NRS basically lied and said a truck would be there in 5-10 minutes.

AARP seems to be totally detached from whatever situation that is occurring. The automated assistance does absolutely nothing. After waiting for over an hour for a tow, I received several texts from AARP saying that the truck would arrive in 5 minutes. These texts continued for 1 hour and 40 minutes so far. Their tracking system consists of a dot that says driver is on the way. Still waiting.

My keys got locked in car when I parked at my gym. I contacted AARP Roadside Assistance through the app at 3:10 pm and got an arrival time of between 3:50 and 4:20 pm. No one came -- also no updates in the app. I called the responder's number that was provided in the app and was promised that someone was on the way and would meet me in 30 minutes. Again, no one showed up and no updates in the app.

One would think something like AARP would make sure they partner with a company that actually does what it advertises. I've had this service for 5 years and never needed it until today. Coming back from taking my daughter and her friend to college orientation, I and 3 other vehicles hit a pothole that burst our tires. I call the number, it says to request service through the app for faster service. I do so, and it tells me the provider will be there in 2 hours! Okay, it's been raining so I guess there are lots of tow calls. Have my husband come pick up the kids and take them home while I wait on the tow truck. 2 hours comes and goes and still no truck. Contact the roadside assistance, they say the provider is delayed and it will take another hour, hour and a half!

5 year clients. Our annual renewal date is July 1st. Our bank account is drafted monthly on the 3rd. Today, which is July 2nd, we broke down on the side of the road. Tow service was refused allegedly because my annual program renewed yesterday and my draft hadn't processed yet for this month even though I've paid for the Last 5 Years including last month (June), which should have carried me through July 3rd. Last a couple of Senior Citizens basking in the heat on the side of the road for over 3 hours while I spoke to every foreign supervisor they employ with no luck. Allegedly our monthly payments carry us for 30 days except the last month before your renewal. They wanted me to spend $300 through them for the tow and then wait up to 6 weeks for reimbursement. AAA, here we come.

I was on my way to an eye dr appt today and ran out of gas. Being an AARP member I used the app to request fuel delivery. 92.00 and about hour and a half to get there. I agreed and was sitting on a feeder road in Houston in 90 degree temperatures and I get a text message saying my request had been cancelled! I called and ask why and the woman tells me it was because of my location! There was nowhere for me to get out of the heat and so I was stuck. A police officer pulled up and informed me he had to call a tow truck and it took about 10 minutes, and 145.00 for the 1 mile tow to the gas station and I was on my way. So where’s the senior discount? Customer service?

Car overhead at Cima Rd, CA 7/10/2023. Called for tow truck to Las Vegas no service came. Talked to your representative name is Mar #**. Charged me $500+ despite being a member for 24 years. Charged me twice because I called twice for the same problem. Your representative needs more training in customer relations. I was forced to call for another tow service. Was promised by another representative that I will get a reimbursement for the service you did not render. I want my reimbursement and when I get it will cancel membership. Lousy service, extremely disappointing.

We have had AARP Roadside Assistance for several years. On November 14, 2022, I had a flat tire on my way to work. I called for a tow truck and a provider was contacted. After waiting a while, I checked my phone for the providers information only to find that the tow had been cancelled. I called back and was told that the provider did not cover the area I was in and another had been contacted. That provider also cancelled because I was on an interstate and I was told they could not service me. I was told to call 911 and tell the State Police what had happened and they would assist me.

Call at 2 pm--at 6 pm still no tow truck. Say we had to find our own way to the location where we wanted the vehicle taken because we could not ride with the tow truck driver. The dealer's service department was closed by then. Still no truck to tow us. We had to leave our vehicle in a parking lot.

I should have known the first time I used them that this was a mistake. I had a flat at my condo and was at the end of my contract and hadn't used them yet so I thought, why not. I paid for it, why not use it. Guy shows up in a Honda with another guy and a dog. Guy 2 takes dog for a walk. I'm cooking dinner with people over so I left him alone. I come back and he seems to having trouble. My lug nuts have plastic caps you need to take off first. He's just wailing on them wondering why the lug nuts aren't coming off. Broke all of them.

Worse service ever. My husband with Muscular Dystrophy, my daughter and 3 kids were stranded by the side of the road for 9 hours 10/15/21. I have tried numerous times to speak to a supervisor about this experience but all I get is a runaround. When I finally got a person in Cust Service they conveniently couldn't access my account with the phone numbers I've had for over 20 years. My email didn't work either.

Allstate AARP roadside assistance is better suited for non emergency service. Roadside assistance is not something you want to use but when you do you need a dependable service provider. I have had to for as much as 8 hours to be towed. However, on my last emergency service, I called at 10:30am but needed them to wait until noon before dispatching the tow truck so my wife who was teaching class could get outside to meet them. They said OK. Truck arrived 11:15am and because there was no one there they cancelled the towing, charged me for a use and then tried to charge me $235 to have it towed.

It seems to me that the dispatcher does not try to find a service station near to the caller who is looking for assistance. Maybe they are not located in the area where the caller is calling from and do not have resources that would enable them to find a service station closer. They called 3 different service stations for me. The first one cancelled stating their truck broke down along the way.... (BTW they used this excuse once before last year when I was also awaiting help). By the time I got the 2nd service call, I had been waiting for 2 hrs. I was told that the service truck would be arriving in 20 min yet they were coming from several miles away and that was through rush hour traffic around Boston.

Car failed, needed towing. Was out of town. Chatted Aarp for assistance. Was told to call towing myself. Had no writing tool. To write # Borrowed from stranger. Number given wrong number. I had to search on phone by self for towing service. Having to call daily to get reimbursement for service now x10 days. Finally found live assistant to help. Spent total of 3 hours on hold and even left name and number on recording. No return call. That was 5 days ago. Am looking for new company to serve me. This one is worthless.to others,: Beware. Look for company who will serve you when in need.

I got roadside through AARP then needed a tow. I send in receipt to claim department and never got reimbursed. It's going on 35 call and 10 months waiting. No reimbursement in sight. On top of that I cancelled their insurance and they charged my card for renewal anyway after I strongly told them not to. It was hard to get that fraudulent payment back. Maybe you have luck with them but my experience they're scam artists. They're scum!!!

I would advise anyone thinking of choosing AARP roadside assistance to think twice. They make it cancelling difficult to impossible and they'll charge your card automatically. I wasted 2 and a half hours of my time yesterday trying to get someone on the actual phone, and this is after two days prior talking to someone to cancel the membership. I got a letter in the mail stating they were going to charge my card again for another year. After finally getting someone on the phone as a result of trying for 2 1/2 hours, I was told that it was cancelled and that they would refund my money from the prior year because I've been with Amac since 2019, whom I highly recommend. (Amac doesn't have the liberal agenda that AARP has so that's where I choose to spend my $$)..

Member since 1992. Engine on car would not start. AARP RSA sent truck from Towing company to jump start battery. After some difficulty was able to start engine and get out to road. Engine then failed completely. Could not get Towing company back even though they were less than a block away. Stranded in middle of highway with no electrical function at all functions including emergency flasher lights were inoperable. Used emergency brake to prevent car from rolling backward. Speeding traffic on both sides and horns sounding from the back of my stranded vehicle.

This roadside assistance is supplied by Allstate, it's great, fast service and the best price for what you get. The unfortune thing is you need to be with AARP, a liberal moron outfit. I am now trying to get on Allstate without going through AARP.

We live in a rural area so naturally we chose the additional tow or premium package that included up to 100 miles of free towing. In the two years we had them, 3 times we called for help and they could not locate anyone that was willing to come to our aid. Said that it would be up to us to find someone to respond and then we would have to pay them and they would reimburse us.

My vehicle would not start. I was at a cemetery, the weather was perfect where I was. Asked for tow truck to take my vehicle to dealership. After 2 1/2 hours of AARP Roadside service saying still trying to find a tow truck service for me I decided to try myself. Immediately got ahold of tow service. They were there in 15 minutes. Cost me $95. Told I would be reimbursed, now can’t get ahold of them for reimbursement. Service was worst ever.

My husband waited over 4 hours in a metro area for towing. They actually said they couldn't find anyone. He is still not home, takes medicine on a regular basis. I called for help, and got none. They haven't helped in seve

We spent 1/2 the day today trying to forget our past poor experience with this roadside assistance US customer service and was going to give them another try after being away a few years. Two hours wasted on the phone with people that couldn't do anything right, which was only to transfer. They wouldn't answer where they were located, they were snippy, lied to us, kept us on hold forever on multiple calls - and this is AFTER we told them that we had been unhappy customers that left due to "customer service" and wanted to try again. The US representatives were good but prices still too high... Had wanted to talk to customer retention/service...what a joke. We'll keep looking!

During the renewal of membership, I called the customer services and gave the credit card#. I was promised an amount as annual fee and was overcharged. This is unethical. I called customer services twice and they took down the information from me and said they do not have the means to refund me the difference and said some one from back office (billing) will get back to me in five business days to fix this issue. This is a blatant lie. After one month and two calls nothing happened. I called for the third time today and I was told someone from back office will get back in five business days. How much time it is going to take for a representative to issue a credit for the difference? Consumers, AARP Roadside is a bunch of cheats. Please stay away from them and save yourself time and money. You have choices... Unfortunately zero stars is not an option and hence I have to go with one star.

I was traveling out of state (4 hours away from home), and my water pump with only 50K miles failed about 9:30 AM. I was able to find a pull-out before overheating the engine. I called Allstate Roadside Assistance to send a tow truck and get my car to a repair shop that could get me going no later by noon the next day. A reasonable wait for a tow to the right shop may have even gotten me on the road by 5:00 PM that same day. After spending an hour on the phone with someone from India that sounded like he was talking from inside a culvert, it was almost another hour before finally getting a text telling me that a tow truck was arriving in 90 minutes! After waiting 105 minutes, I call the tow company at the number provided. They had never been called by Allstate. I wasn't on the schedule. It would be a minimum of 5 hours before they could come get me at all.

This has to be the worst company to deal with. They offer assistance as soon as you sign up for membership....wrong. They can't find your membership for up to 48 hours. If you love talking to idiots in Mexico and India then these people are for you! NOT ME! I cancelled my membership after talking to 6 different people that did nothing other than giving me the runaround and refusing to give me a full refund! I suggest all people that experience these problems file a complaint with the Attorney General of their state. Allstate needs to be stopped from having billing and call centers in India. This is unacceptable! I will never use this company again! How can AARP allow their name to be associated with such a SCAM? Run don't walk away from corrupt Allstate!

Tire blowout on very busy I85 S south of Atlanta, GA on a weekday afternoon. Contacted service by phone app. We were told it would be an hour and a half until help would arrive. (We were near the city of Union Springs.) After an hour, was told that it would be another 2 hours. When we contact for help while we are at home (dead battery), help arrives in a few minutes. When our life is literally threatened because of traffic at 70-80 mph just a few feet from us, it takes hours. In other words, when we really need the service, we cannot depend on it. Totally unacceptable. Luckily, a good samaritan who had the proper equipment, stopped and quickly helped us.

First time I called I waited over 4 hours to have a tire changed, ended up changing it myself. Last year had an accident, police wanted car moved. Called. Had called for roadside assistance needing a tow, could not get through to them so police said to get someone else to tow vehicle or they would have it towed, they suggested some close. I called them and they were right there and towed my auto home. The charge was $215.00 and I tried 5 times to get reimbursed and they kept denying my claim.

Great service if you don't mind waiting 2 1/2 to 3 1/2 hours and then having no one show up. Use at your own peril. No way to run a business. The left hand doesn't know what the right hand is doing. Sign up at your own peril.

I will no longer use AARP Roadside service. I have been a member for years. I have not needed to call them for 3 years for any service. I received a phone call last week asking if I wanted to renew my membership, they stated it would be same rate I paid last year. I accepted the offer, and gave them my credit card number. I checked my credit card today and they charged me $94.00 instead of the $83.00 I paid last year. I then called and was transferred to a call center. The man I spoke with told me I could cancel but they will prorate it and only give me back $74.00 because they were back dating my coverage to November! I am challenging my charge with the credit card company and going on social media to let people know how dishonest this is!

My car broke down & I called AARP. I have had AARPRoadside for years. I was broken down on I-20 in Arlington Tx and needed TOWING. It took them 4 calls & over 3 hours to come get me. It was very dangerous. I did not expect this terrible service. I will not renew with AARP. I believe their other benefits will be awful also. I finally gave up & called my own wrecker for $100. AARP has yet to reimburse me. Or even contact me after I sent in my receipt & documentation. Don't waste your money. Customer service was a smart aleck & played dumb. I'm cancelling my policy and advising ALLSTATE, My insurance company.

I would give this company ZERO stars if possible! 1st: Car broke on the Interstate, they send a "link" that doesn't work. Someone on the phone hangs up in the middle of the call. Got towing company myself. 2nd: sent in claim, they misread the date as expired. Sent explanation with original receipt, and they say they didn't receive the letter. Sent everything again (address confirmed!) but they even didn't receive that second letter! Cancelled membership.

My daughter was robbed at gunpoint and they stole her car. We actually got the car back one hour later in a really bad part of town. The Harris County Sheriff's department was there and we decided to drop the case so they CLEARED the car from being stolen and I needed a tow. I called the number off my AARP card and they said they could not tow it since it was involved in a robbery. So, I asked for a supervisor and the Deputy got on the phone and told them the car was cleared and they still would not tow my car. I bought this membership for my two daughters and literally in our darkest hour of need when we were in a bad part of town, they stranded us there. Luckily, I had the money to pay for a tow out of my own pocket.

I had a flat tire on a Monday and used the app to report at 2pm. It said it would take 130 minutes. I waited (in the heat) watching the minute countdown until it said 70 minutes to wait, then it stopped!!! I called the customer service number and they had no record of my app request but said they would find a provider. After holding the rep came back and said the nearest provider didn’t have the equipment to change a tire. Huh???? She offered to try try another provider, but I told her I would contact my insurance company. Now, I sit in my scorching hot car writing this review and Googling how to cancel this worthless service.