RE/MAXConsumerAffairs Unaccredited Brand
It's been a few months of me house hunting and I've had no luck. So I decided to reach out to a real estate agent to help speed the process... Well that was a bad idea or I chose the wrong company. I've left message after message. No one responded and when I call again the rep has an attitude with me as if I did something wrong. So here I am back to the drawing board... And again still no one has called or reached out to me about the voicemails I left.
My husband and I bought a home last summer from this real estate agent that is now with Re/Max no doubt because of the very negative reviews that we left with her former employer, Texas Home Group. My husband is a veteran and all through the buying process Ms. ** expressed how she gives 20% of her commission to veterans purchasing a home. She expressed this several times during the process, and we trusted her, believed her and banked on her promise. Then when it came time to prove herself, she backed out and decided that we had gotten enough money back at closing and changed her mind and when she was confronted she lied repeatedly and skulked off and we never heard or saw her again after we signed the closing documents. Ms. ** is untrustworthy and will talk a big game all through the buying process and then squander off like a coward all the while lying to veterans. Please be wary and do not trust this agent. Thank you.
Sold my family a quarter of million dollar property. The problem is... It was listed and sold a traditional stick built HOME on about 5 acres. Cons: full of trees. The HOUSE failed inspection, all the windows leaked water into the basement over several years that it was empty, basement has black mold everywhere, sewage septic system failed inspection and has backed up raw sewage into the basement more than once. Then to top it off... It's NOT a traditional style family home, rather it's a DOUBLE WIDE trailer WAS hauled in by an 18 wheeler and sat on top of a concrete foundation and glued together.
When I found the metal plates under the kitchen sink indicating it's a trailer... We contacted 2 lawyers which they were scared to fight it. The agent LIED and she knows she did. She was never available to talk after the signing of the house. I mean TRAILER. This company is shady as hell. And wouldn't stand behind the altered contract which of course is VOID. This property has costed thousands of dollars just to move in. It should have been bulldozed down and sold as land only.
** (RE/MAX Agent) at 2121 Lakeshore Blvd. W. Unit 1. One of the worst realtor out there. Be careful before dealing with him. He will misguide you and misinform you about most of the dealings. Especially if you go to him for a rental property. Rental basement he advertised on his Sister in law behalf. Told us to park on the grass and when we said we are uncomfortable in doing so since it should be interlocked before we park. He said "Your car is not made out of diamond" and canceled our lease agreement without giving possession 12 hours prior to our move in date. He was very dishonest in his dealings and provided wrong information on the AD as well.
He posted an AD on Facebook on his Sister in Law Behalf and mentioned he is legally appointed by her to do so. He also, collected 1st and last month rent from us on her behalf. Where he did not have his name on the Lease agreement. I would never recommend him to anyone unless they want to be mistreated and misinformed by him.
My wife and I used the Peterborough RE/MAX office with Sandy ** as our agent to sell our house and find a new one. Sandy is an exceptional agent. She was fun to work with. Very honest and precise and made the whole real estate deal stress free. If you are looking to buy or sell a home I highly recommend to you to call Peterborough RE/MAX office and ask for Sandy as your agent. The whole thing was a very pleasant experience.
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My experience with RE/MAX was great, my realtor was Jaqueline **. She was a joy to have as a realtor made my process less stressful. I would highly recommend her to anyone that's looking to owning a home.
One of the first selling points of my dream historic home by the listing agent from RE/MAX was "you're lucky this house is not in a flood zone." I paid for an inspection and appraisal and a private contractor to look at the home I had intended to spend my life in. I had an approved loan and all the insurance quotes and all the hoops jumped through. Half of my home packed and 2 weeks from my closing date, only to find my dream home is in a floodplain. Told by my loan company I would require a certificate for elevation for my loan that would cost me from 500 to 2000. As well as quotes for insurance for 800 for flood insurance and my regular insurance being 1309 a year, I realized I had been taken. Beware 1500 dollars a home is a lot towards a downpayment.
Nicholas ** (Mooresville, NC) was wonderful!!! It took him 4 days to find us a house. He's very knowledgeable, I've already recommended him to others. He's persistent, patient, and truly passionate about his job. He cares about his clients and takes every aspect of their life and makes sure the homes he finds suits them perfectly. He's honest, knows what you're looking for and makes sure you stay on track and will not let you settle for something you don't have your heart on. I could go on... I'm a very satisfied customer!!!
RE/MAX First Choice Agent Mark ** was the listing agent for a home in Pompton Plains, NJ that we were interested in. After an open house and private showing that Mark insisted on being a part of, we decided we wanted to purchase the home. It was listed as having 2 living areas, with 2 new kitchens... We were looking for multi-generational homes so my Parents and My Family could combine our expenses. On multiple occasions, Mark ** explained how the kitchen could be set and an stove placed with gas lines in the ceiling... never once letting on that this wasn't a legal 2 kitchen home. It wasn't until our inspection that we discovered this... We confirmed with the township and they stated the same as our inspector, it's not a 2 kitchen home, can't have a stove or refrigerator legally.
So well within our inspection contingency our attorney canceled our contract and requested our earnest money deposit back. That was close to 2 months ago. The seller/attorney claims we are in breach of contract and states that the Selling Agent Mark ** from Re/max first choice explained to us that we would need a variance for this home to be considered a legal 2 kitchen home. That is a blatant lie, we wouldn't have even looked at the house if we had known it wasn't a legal 2 kitchen home, let alone sign a contract. So the seller/attorney is holding our Earnest Money Deposit hostage thanks to the unethical behavior by Re/max First Choice agent Mark **.
My house did not sell so I took it off the market. I started getting phone calls, voicemail messages and texts all from different realtors across Minnesota. I also started getting calls at WORK and now they are leaving messages there. I am so disappointed in RE/MAX and their ethics. This is wrong on so many levels.
We bought a house in Florida from Aaron **. He is a realtor for Remax in Trinity Florida. He promised to unlock a safe in our new house on the wall that we only discovered the day we did our walk through. There was a picture covering it so we did not notice it until the sellers moved. HE DID NOT take care of that issue. Worse than that, he lied to our home inspector and told him the sprinkling system worked. It was raining. It could not be checked.
Aaron dead bolted the door to our new house so when we closed and went to our new house we were LOCKED OUT. We called Aaron and he said it was "NOT HIS PROBLEM!" After 2 hours in the 90 degree heat and my sister getting heat stroke we had a locksmith show up. He broke the lock on our house for 200 dollars. We never heard from Aaron again. When you buy a house find a realtor from a friend. Also, in Fl it is as is so if they lie to you it is too bad. We found Aaron on a street driving through neighborhoods and gave him a chance. We suggest you do not do that.
I contacted a listing for an apartment viewing through Zillow.com, and the realtor, Amy **, from RE/MAX out of Clinton MA, 01510, contacted me. She insisted I fill out a "TransUnion Smart Move" application, so I followed the instructions, paid $35, and emailed her informing I wasn't finished. 6 hours later I get a response stating she "thinks it's rented, and isn't using SmartMove, she's using Zillow's application process." So I was led in the direction of completing and paying a fee for a service that wasn't required. I expressed my concern and noted I'd like reimbursement since she was the one instructing me to do this when it wasn't required. In return, I got a email from her stating she wasn't wrong and there's nothing she can do.
I mentioned I would be seeking her higher managements contact to resolve this, which is when she informed me she is the locations manager. From a renter, and a professional standpoint, the services I've received have been an absolute nightmare. The application also stated wrong fees and lease agreements. On Zillow, it was listed for 12 month, with 1st/last security. On her application she made me pay for, it was listed as 1st security and month-to-month. Her misinformation is due to lack of detail and assuming. I am very unsatisfied with the results of this interaction, and will never use or recommend any RE/MAX location as a realtor service.
I regret the day I met RE/MAX agent Veda **. I signed a contract for her to sell my home... I agreed to pay 4% commission if she found a buyer. Well she did not find the buyer... I found my own buyer and showed the house AND ended up paying her 1.5 % more commission than she should have earned... I was rushing and did not have the time to fight her in court... DO NOT SIGN A CONTRACT WITH HER... SHE'S DESPERATE AND GREEDY...
Shown home that was dirty and full of bed bugs. Agent admitted 350 dollars to rid our home after showing. Laughed at when complained, told it was treated. Agent never went in home? Also said central a/c it was very old and very broken. Total jerks.
My wife and I had a very disturbing experience with Northern Virginia RE/MAX Agent Dane **. ** was acting as the seller's agent for a property we were interested in purchasing earlier this year. We met ** at the property during the open house where he informed us that the sellers were not going to consider any contract offers with contingencies and we inferred from this that his message was that if we were planning to do so, we should not waste his time. We weren't, but this tactic to drive a certain type of potential buyers away left us with a bad first impression of **.
We decided to pass on the house, my wife wasn’t a fan of the kitchen and remodeling it right away would have put us over our budget at the listed price. We had a vacation planned that week and went out of town. While on vacation, our realtor contacted us. She had received a call from ** stating that the owners received a contract that they were not happy with and encouraged us to put in an offer at a "stated" amount.
We flew back the next day, walked through the home again and our agent contacted ** to let him know we were submitting a bid without any contingency clause and he assured us that no other bid had come in and it would be fine to get our final financial details in order and submit the bid the following morning. Moreover, he promised that if anything did come in, we would let our realtor know so we could submit our own bid.
Later that evening, our real estate app alerted us that the property was pending. In the handful of hours that had passed since speaking with our agent, ** had received and accepted a bid on behalf of his client and, despite all his assurances, not contacted us for our bid or a counter offer. We were frustrated and disappointed. After all, ** contacted us to put in an offer.
Fast-forward a month, and our app alerts us that the house is back on the market. Apparently, the contract had fallen through because the buyer had not been able to sell their home in time to close. That same day, we submitted a bid at an amount that ** had made known would be acceptable to his client. Our realtor and ** went back and forth over an addendum that seller wanted to add that was acceptable to us and we were left with the impression that we had a deal and the contract was signed by the client.
Later that evening, our realtor received a call from ** informing her that he just arrived at home and another offer for more money and a shorter closing period was waiting for him and he was taking it to his client. At no time did ** give us an opportunity to counter nor did he let us know the client decided to move forward with the other contract. The only way we found out the deal was done was when the status changed in the MRIS.
At this point, we had now been deceived by ** twice on the same property. We were devastated. After monitoring the market for more than a year, this was the house that fit everything we were looking for in a home and nothing has come on the market since that compares with the property. To add insult to injury, the closing cost on the accepted contract was at an amount that we would have met or beat.
While ** may have not done anything illegal, it is clear his moral code exists within a grey area. I have spoken to other agents that are familiar with ** and this seems to be the general impression of the way he operates - he will lie and make promises he never intends to keep. In short, buyer beware. If you are considering a property that lists ** as the seller's agent, you are likely in for a frustrating process. Do not take him at his word and don't think the deal is done until you have a signed contract in your hands.
We had an utterly horrific experience with this realtor. My family and I were ready to rent a home this office was showing, despite them having not showed up to show us the home (they sent their handyman to show it when we called, 15 minutes after our appointment with them). We had one small request, and it was one the handyman had already told us was no problem.
There was a ratty old cheap chandelier hanging in the open dining area that we wanted switched out with one of our own light fixtures. When we met with the manager and owner of this realty company, with security deposit in hand, she flat out refused. She told us that was where the chandelier goes, and we don't get to change anything. We asked her if she would at least talk to the homeowner, as she is just the realtor, and this seemed to engage her. She stood up and began yelling that the chandelier stays, and if we don't like it, we should leave. She then walked out of the room, leaving my family and I stunned. After a minute to collect ourselves, we went to leave, and she was in the hallway, berating us and making fun of us to one of her employees! I have never been treated this way in my entire life. Do NOT pay this company to rent your property, and definitely do not try to rent from her.
We contracted with The Souza Group, associated with Re/Max Real Estate, to sell our home. They were very professional and provided assistance from start to finish. We would recommend them to anyone thinking about selling their home in the California Central Valley. They are quite knowledgeable of this region.
On January 1 we decided to look for a home. After finding a home online that we wanted to see in person called the realtor, Emily **. She was willing to give up her New Years holiday. This impressed us tremendously. That particular home didn't pan out but she showed us our keeper that very day. Throughout the whole process she treated us as if we were the only customer she had. If you need a home in the Columbus, OH area you really need to see her. I think you will be just as happy as we were.
I had the misfortune of needing a RE/MAX agent to get a rental in Flagstaff. Her name is April, very suspicious and lacks knowledge about the property, presumptuous, and she is not available in town. Just don't waste your time.
Following a horrific divorce, I found a house through a friends realtor and had to sign a lease with Remax as the property manager. When I went in I had some legitimate questions. I asked about the financials of the house and the owner. I was assured that the owner had no liens or interest in coming back to live in the house.
Three months later I was sent a certified letter about an intended walk through of the house by the new owner. When I called Remax, they told me it was sold. Upon further findings I learned that the actually been in a short sale for the last 8 months. I picked the house for many reasons and wasn't planning on moving in a year. The new owner asked me to move and then complained about the condition of the house. It was like that when I rented it and I had pictures. Remax should have not lied to me and I wouldn't have rented it.
Westminster RE/MAX - Robyn was the worst agent ever... We nearly pulled the contract out from her & her clients for their lack of business skills & courtesy. Our realtor was a dream come true to carry us thru this absolute mess. Do not use that Robyn ever. OVERRATED!
Misrepresenting property, the broker intentionally misleading people. The appliances, the things and furniture do not belong to owner. Unauthorized pictures used, breaking tenant privacy. Broker advertising place as vacant, broke inside while tenant away. Sending people to intimidate and here's my family and my kids. Have a 2 year old and 5 months old. Just disgusted. Putting my kids in danger, using my things like I am a staging company for the property. Yep, so wrong and illegal. This is what happens in Blakeslee, PA. Disgusting. And the RE/MAX customer service don't even answer you. Yep this is RE/MAX for you. Be aware of the illegal practice and bullying. Be aware.
This should explain a lot. Basically the texts to our realtor. "I have yet to be rude to you. None of my texts are rude. They're straightforward. I am and will speak to the homeowner about how you texted Josh all them things and how the house isn't going to be ours anymore. I wanted a sign paper on the fence before signing. You stated you would speak to someone the other day and never got back to me on it until last night after I texted you. We contacted a fencing company yesterday for the fence."
"You stated you are off on Mondays which we did not know considering you were texting Josh yesterday and said to us, 'Call anytime you need'. I stated we won't sign until we get paper signed on the fence so you would have to wait till we met the homeowner to get something worked out or something. You are in this for the money, you haven't let the homeowner know everything that is being stated and what you are stating. You are rude and to say I cannot be involved in a house I am signing for blows my mind and I don't believe is right by any means. That is rude."
Carol ** is very rude. Hardly response and seems to be aggravated every time we have spoken. She has lied and tried to cover up her lies.
I banked on Ben and lost my shirt. I contacted a realtor BEN ** for a purchase of a house, unfortunately I didn't do my due diligence on him. Ben only does high end sales from 125K and up. Mostly affluent and well off neighborhoods. In addition Ben's communication was nil only when it was convenient for him. In addition Ben almost had me move into a house which may or may not have had stolen Appliances.
In addition I gave BEN ** the benefit of the doubt and continued as my window of opportunity was going to close and I needed to get a home inspection done. That is when I found out about faulty appliances as well. No serial numbers, no model numbers. I think if a realtor had any integrity, ethics or scruples in their soul they would opt to either work with the client and or refund the Home inspection fee, which was a hefty $400.00. In conclusion I got a home inspection done on a house that had faulty and or stolen appliances, as it is now I can not get a hold of Ben as he is always busy, or not available. Oh wow that's a shocker.
Had several properties turned over for this company to sell, not only did they not sell those properties but they embarrassed the buyers. This is the worst RE company I have ever done business with. Never again.
While listing I asked for 6 months. They asked for 12. We compromised per Charlotte **. They listed for $350,000... I was OK with that. Now they can not sell for that price and want to go down. I have over $500,000 in this home. For the last 3 months they have not had a sale go through this house. They can not sell it for that price. I can not sell it for less so I asked to get out of the contract. They want $250 dollars fee to cancel or I don't try to sell in the next 6 months. I feel like I'm being held hostage and can't sell this house unless I pay them, and they admit they can not sell this house. They did not give me a copy of the contract.
I called the Riverside Remax and spoke with Deborah **. I had a general question about approximately how much condo fees were. She didn't want to talk with me, so rude and unhelpful! Wow, it's OK if someone honestly can't answer. I understand. I DO NOT understand why anyone would pick up the phone and talk with people without a scrap of customer service. She created bad feelings with a potential client for absolutely no reason. Maybe she needs more rest or is on the wrong meds. It's called simple courtesy! I have purchased more than one home from Remax but I don't know if I'm ready for this kind of behavior for this next purchase. Oh well, there are lots of other agencies around.
Bought property for more than it was worth per agent. I asked Kris ** of Re-Max Realty in January of 2015 to choose, assist and direct me on buying a suitable property for a flip in Phoenix up to $150,000 and I told her we would share some of the profits as I am a 100% disabled Veteran and had lost money previously. The following email is an example of the math Miss ** used to convince me to buy property for another house she wanted me to buy. "If the house can be purchased for close to $270,000 then we can sell it for around $360,000". That would be a profit of approximating 100%, as a hard money loan of 80% of $270,00 is $216,000 leaving me to pay $54,000 and approximately $30,000 in Contractor costs which is $84,000 and selling for $80,000 profit. I reiterated that I was ok around $150,000 and would be very short on funds if I bought something this expensive.
On May 6, Kris ** emailed "I have seen over 160 homes in the last two weeks". Now I'm feeling guilty because of all the homes she claimed she has looked at on our behalf. Kris ** selected a house and on or around May 7-15 her emails stated; "2 offers on this". "We can beat them". During a contracted time prior to purchase I was inundated with emails, texts and calls and her repeated comments that "we would make at least a $100,000 in 90 days". I explained that I would have very little money left at that price left and "my financial future was in your hands". "Need to lighten this up and go soft modern, since it is wholesale they will make your $2500 earnest money non-refundable", is an example of her approach.
On May 18, Kris ** forwards an email to me that she received from seller's agent; "I believe and I'm sure you agree that your buyer is going to do really well on this property. We price our home knowing that they need some work - we are not making tons of money - we leave plenty of meat on the bone for our investors so they're happy. In the spirit of the transaction we will split that difference of $3000 with you." On May 19, I email her asking why we should be concerned with what the listing agent wants as listing agent is texting her about my intent, whether I'm an agent and whether I am playing games. Further on May 18 Kris ** texted me with the following, her broker allegedly states to her "may buy the property after I am done and if he does add $300,000”,“very lucky man Bruce” ,“I got your back”.
Miss ** told me I would have to pay the sellers commission of $11,000 which I did and then told me I would have to pay a further $25,000 plus to another company that to this day I have not understood. I do not know if they shared that $25,000 plus with Miss ** as I have since been told there is something wrong with paying the sellers commission as the buyer and also a fee to another company that had nothing to do with Re-max Realty that I am aware of.
I was repeatedly told by other realtors that something was not right when I spoke with them a couple of months after buying that house, worth no more than $260,000 at the time of purchase, much less the “wholesale” price ostensibly of $400,000+ I paid, a whopping $150,000 more than it was worth according to the realtors I spoke with (August 2015 when I had finished the remodel). Some agents priced the property in the $300,000’s. None came anywhere near Miss **’s statement to me that the house would sell for $575,000 after listing at $589,000-$599,000.
I have met and spoken with the former owner on many occasions and there "were no other offers," despite Miss **’s repeated statements to the contrary. In fact, the previous owner states he couldn't believe that the property was being sold at all much less for such a large amount as he was facing foreclosure. Miss ** statement, "Roof and AC less than two years." (In fact, AC units are 3 and 5 years old, not two.) After her inspection on the re-model where she remarked “turned out great", she refused to re-list the property and refrained from communicating with me. I finally sold house for $10,000 more than I paid for it after spending upwards of $150,000 over a year later. I entered into Chapter 7 bankruptcy and I am now living on Social Security and my VA benefits.
I own an apt in Margate Florida. I have rented it over the past 20 years with unusually bad results. Even though most paid on time all of the (4 different families) all took some of my possessions with them. The last family who "Wanted to buy it" ended up moving out to another apt in the same condo, 5 months before the end of our agreement and stole all of my furniture. The condo office (Oriole G&T II Assoc.) never ask me for a recommendation and never checked with me for my opinion.
When I decided to rent/sell my apt I got an agent from Re/Max University Blvd., Coral Springs, that I had used for the last tenant. His name is Larry **. (I call him: Slippery Larry.) I had met him and he "Appeared" to be a nice guy. As it turned out he give me nothing but excuses and stories: I had a problem with a leak left/cause by the last renter, (The **). He said he "Had it all under control". He told me the woman in the apt under mine would not let him and the repair man in to trace the leak (Which she had complained about on two occasions). I did not find out about this problem and he never went to the Oriole office as I had written to him on 4+ occasions. He went in, the first time in the last week of July and told me about the problem, the first time, in late October (About the 20th).
During all of the time between NOTHING was repaired...I never got an estimate of the necessary repairs. I was lucky that, after the end of October I wrote Larry ** and told him what I think, including: Are you stupid or crazy...Since I never got an answer from any of my mails. One time I told him I was, in fact, paying over $550 a month waiting for him to do the repairs, including the elec. He mailed me back: "If your elec. bill is $550 send it to me and I will look into it." I got really annoyed with this and then I got lucky...He got annoyed at me: Call the, "Attack Defense". (I had made the mistake of signing an agreement for one year, by mistake. I though the agreement was from Aug to Dec 2016, I didn't see it was to 2017.) He quit me...The best thing to happen. Then I found another agent who told me how competent she was, Shena **, Plantation. She went in with a repair man.
She took photos and made a list of "Everything to repair" even though I didn't need nor ask her for the work. I only wanted to fix the leak and 1-2 other things if it would help rent/sell the apt. i.e. Seal a few cracks in the ceiling and lay down another flooring in one room. She also told me how, "Good I am at getting what I want with people." She asked me for an advance of $200. My wife went to the bank and found out that it would cost $50 to send $200, with conversion and fees, since I live in Europe. Since I had always (For over 20 years) paid everything (Condo Fees/Taxes/Assessments/Repairs) with a check from a USA bank, which kepted it all listed properly) I sent her a US check for, $500, thinking that would make her happy. At this time I was thankful to have her after 4 months with Mr. **. She wanted the money transferred to her account at, Bank of America, or PayPal.
I look up her address in Google and sent the check to her address. When I told her about the check she got very angry and said, "I am doing all of the work and..." What she was doing was driving to my apt and meeting with a repairman and what "Work" the repairman was to do all the work. The fact that she was not near my apt and had to drive from Plantation was a problem for her, but she didn't say anything, since she wanted my apt to sell and make about $850 or sell it and make about $4,000. She even asked me: "Where did you get my address" as if I did something sneaky. I told her it was from her site in Plantation, FL. No answer. That is the main problem in every case with over 6 different agents, they never write anything in advance to say that they will be away or have a "Personal Problem".
Another smaller problem with a woman named Mariann ** (Not sure exactly, but something like that.) She contact me on a Thursday, said she was out of town and if she could go to my apt on Monday. Late Monday I got a mail: I looked at my agenda and I cannot work on your apt...End. Nice huh: So, please NEVER sign any agreement with an agent for over 90 days. I think that there is so much competition and stress and they usually don't get the full commissions because they often have to split them with 1-2 others.
So, be careful and if you meet with them, always bring a witness and tell them to listen carefully to whatever they say and write everything clearly by email. That is not the end of it. If you think the condo offices and/or the managers and Presidents are there to help you you have another thing coming. They are there for themselves and have a long list of what they "Don't do", but they can always manage to interfere and talk about things you don't ask them to do. Good luck.
I have listed my home with Remax and have had nothing but a horrible experience. The first agent quit and the 2nd agent never responds to emails or phone calls from me. She has been the most arrogant agent I've ever had to deal with. Her responses to any of my questions are derogatory. I have had such a hard time communicating with her. She speaks over me and interrupts me constantly. I've complained to the manager and he is not interested in hearing any of it. He backs her up. I am keeping her because I really need to sell my house as I have another home waiting for me. I will never list with Remax again. I hope I can stick it out with her and that I get my asking price.
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