RE/MAX Reviews

One of the most egregious failures was the complete neglect of property inspections. Despite our agreement stipulating quarterly inspections, these were consistently overlooked or poorly documented. This negligence led to severe consequences. Upon terminating our agreement with RE/MAX Accent, we discovered over $10,000 in damages caused by the tenants. These damages could have been mitigated, or even prevented, had Erin ** performed the agreed-upon inspections. Her failure to do so is a direct cause of our substantial financial loss.

Furthermore, communication with Erin ** was consistently problematic. We often experienced difficulties reaching her, and when we did, we were met with excuses rather than solutions. This lack of responsiveness significantly hindered our ability to effectively manage our property. The explanations provided, such as being "so busy" or blaming scheduling conflicts and hurricanes, felt like mere excuses.

We also had concerns about potential preferential treatment regarding repairs. The swift action taken on HVAC issues, involving a company with ties to Erin **, contrasted sharply with the delays and neglect of other maintenance matters. This raised questions about her fiduciary duty and whether our interests were truly being prioritized.

The abrupt termination of our agreement by Erin **, in response to our legitimate concerns, felt like a breach of our implied contract. It was clear that she was unwilling to address the issues we raised and instead chose to sever the relationship. This further demonstrated a lack of professionalism and commitment to fulfilling her contractual obligations.

Adding to our disappointment, our interactions with the broker/owner, Kelly **, were equally unsatisfactory. Instead of addressing our concerns and taking appropriate action, she focused solely on defending Erin **'s poor service. At no point did she consider the possibility of assigning another member of her team or taking over the property management herself to rectify the situation. This unwavering defense of inadequate service demonstrated a lack of accountability and a failure to uphold the standards expected of a broker/owner.

In conclusion, our experience with Erin ** and RE/MAX Accent has been incredibly negative. The negligence, lack of communication, apparent prioritization of financial gain over property management, and the failure of the broker/owner to address our concerns adequately have resulted in significant financial loss and frustration. We were left with over $10,000 in damages due to the lack of inspections and feel that we and the tenants were only seen as a paycheck. We were also disappointed with the broker/owner who only focused on defending the poor service of Erin ** and never once did the what should have been the right thing by being the owner/broker and possibly having someone else on her team or herself take over the property. We would strongly advise anyone considering property management services to avoid Erin ** and RE/MAX Accent.

The Hearing Panel proposed that she be reprimanded, fined $3,500 (plus GST) and required to complete, without PDP credit, the UBC Real Estate Trading Services Board Remedial Education Course. My question is…. Do you think a $3,500 fine and having to complete the UBC Real Estate Trading Services Board Remedial Education Course, is sufficient penalty?

Our Re/Max purchasing realtor (let’s call her “Joan”) was our purchasing realtor for 2 months before she encouraged us to buy one of her listings, half of a duplex, both sides of which were owned by her brother (let’s call him “Jack”). We purchased Side B, and Jack retained Side A as a rental. We had to cancel our Christmas vacation with our autistic son, because we couldn't leave our elderly infirm husky, and the person scheduled to move in to look after our dog, alone in our home - because of the harassing communications received from Jack and the fact we had no idea what he was capable of.

We didn't know that Side A had two suites when we purchased Side B. Strata Duplex insurance is for the entire building - and both the insurance broker and the insurer (eg. Lloyds of London) need to know about everything on the entire duplex property. Lloyds of London did not know that the Side A basement suite was constructed without permits, without adherence to health and safety, electrical, or fire standards, in a building with 1950s wiring, and in contravention of City Bylaws. The Victoria insurance broker (Jack’s insurance broker – we had to buy into the policy when we bought Side B) threatened to cancel the policy, when I requested that he advise Lloyds of London of the suite's status.

In BC, duplex strata properties are a form of joint ownership. All owners are tied to same insurance risk and legal liability. There is no separation between Side A and Side B. Unpermitted work in a tenanted suite adds additional risk that can invalidate insurance if the insurer (eg. Lloyds of London) doesn't know about it. Ask an underwriter if you don’t believe this statement. Insurance Brokers often don’t understand insurance – Underwriters SELL insurance to insurance brokers. In BC, unauthorized, unpermitted construction of an illegal suite is considered a latent defect and must be disclosed, in writing, by the seller.

When we bought Side B, Joan (who became the selling realtor) was obligated to provide written disclosure of the Side A illegal suite. Joan didn't even advise us there was a basement suite on Side A. We thought Side A had one living unit. Furthermore, Joan acted like our purchasing realtor by showing us Side B, and being at the property when the house inspector inspected the building. She recommended we use our Vancouver realtor in the purchase, and we agreed because we liked our Vancouver realtor. This left Joan to perform the tasks of our purchasing realtor, as our Vancouver realtor would not be travelling to Victoria.

When we discovered the illegal suite (after we took possession), Jack threatened and harassed us for months. The things he said to me in front of my home skirted the bounds of criminality. My requests to Joan for her to mediate the hostile situation were ignored. Instead, she forwarded to Jack my fear/anxiety driven communication, which fanned the flames of Jack’s rage. For context, Jack is uneducated, and prefers to preface most phrases with the F word. The terms “collaborative negotiation” and “logical conflict resolution” are beyond his comprehension.

When we signed the agreement to use Joan as our purchasing realtor (two months prior to our purchase of Jack’s side B half duplex), that confidentiality agreement was still in effect when she was illegally forwarding my distraught communications to Jack – which further enraged him. Then Joan and her managing Re/Max partner joked about our situation, to our faces, referring to Jack’s harassing and threatening behaviour as a "personality mismatch".

5) Real estate professionals who could provide insight (eg. the manager of CHOA who told us to report the illegal suite immediately)

What Jack did to me personally was so extreme, I had to take time off work. At the VREB hearing, Joan called Jack as a witness. I expressed anxiety to the Board about having to face my abuser (Jack) and he ended up testifying remotely. I stepped out of the room during his testimony, but my husband was there. Jack’s testimony did nothing to help Joan’s case – Jack came across as a belligerent redneck who didn’t want to be there. It was almost comical. He was supposed to give proof that we knew about the Side A basement suite. But that was disproven pretty quickly. And everything we described about our experience with Jack in our VREB complaint seemed validated by his conduct at the hearing. Jack had owned Side A for 20 years and claimed that he didn’t know that the suite was illegal, and that it had be built without electrical permits or adherence to fire and safety standards.

A neighbour told me that Jack was no longer employed at his Food & Beverage job as of January 2024 - appears to have been unemployed for over a year according to his absolutely cringey LinkedIn page – including several categories of his so-called “skills” endorsed by his wife, an elderly woman described as “retired”, and a clothing store manager. No endorsements from Food & Beverage industry professionals. I bring this up because I wonder if his personality was the reason for him no longer being employed at his job, and if his sister, Joan, should be held accountable for knowingly putting us into a strata business relationship with someone who needs psychological help. I have not described the things he did to me in front of our home. But it's truly disgusting.

Our most recent experience with Erica was in October 2024, during a challenging market downturn marked by rising interest rates. Despite similar properties lingering on the market for six months to a year, Erica sold our home in an astonishing 10 days. This remarkable achievement is not an outlier but a testament to the consistently high standard of performance she delivers. We are deeply grateful for her expertise and dedication.

On move-out day, Chris arrived unannounced at noon, despite no agreed-upon timeline set in contract said we would try by noon he proceeded to aggressively question my husband about the remaining tasks. His behavior was unprofessional, arrogant, and dismissive. Regrettably, our realtor also displayed unprofessional behavior, contributing to a stressful and disappointing experience. We hope that in the future, Chris and his team will strive to provide better communication, empathy, and understanding.

But be-careful what you wish for. In addition, the front of the building look unfinished, the unit wasn't even finished properly, paint touch up missing, holes on walls, door molding cut at the bottom seem like they ran out of material, no Schluter trim between bathroom/bedroom and Livingroom/balcony, grout not clean properly, the finish product that was shown too me is nothing like the unit that was handed to me, the unit that I felt in loved, there was supposed to had a cove for LED lighting around the entire apartment, the cabinets where changed, the flooring were changed and all fixtures including glass dividers was part of it, pictures below.

Don't see myself buying any other apartments in the Dominican Republic any time soon after this horrible experience. Be-careful when picking an agent and a GC cause there is a lot of hiding items that are delete and they expect for you to pick it up along the ride. REMAX should do a better job preparing the consumers, that's the reason they get 5% for assistant the consumers with the purchase.

My biggest issue was we were not thanked for using Remax, not thanked for the commission she got for not a lot of work. I have bought and sold houses where you get a letter, card, bottle of champagne, etc. The only good thing is the folks' house did sell for what we asked for. Only reason we used a Realtor is because the market was bad and we needed more exposure. Otherwise we did everything right. Do your research for sure. Also, watch your attitude when working for us.

I called and spoke with another broker Katie and she seems like she was going to help me and was very apologetic. Said she would email me the forms to sign to be released from any contract. Thank goodness I read all the fine print because the form she sent me to sign wasn’t much different they still want me to give them a percentage of my house if I sell it within the next year with anybody else. Did you not get the point that I was tricked and should’ve never been in this contract in the first place so this is why I’m taking it to Consumer Affairs because I’m tired of getting the runaround and this isn’t right. I just want to warn other consumers about this particular business. Thank you.

I ultimately had to cancel my signed lease, which could have been avoided if I had been informed correctly from the start. I hope that Re/Max takes this feedback seriously and ensures that their agents are providing accurate information and honoring their commitments. This entire process has caused unnecessary stress and inconvenience, and I wouldn’t want anyone else to go through the same experience

Finally, our offer was put through and accepted. The seller had health issues and told Dylan several times that he would need 30 days after closing to pay for movers and get his stuff out. Dylan never put that in the contract. We never discussed it with the seller and assumed he knew that he had to be out. Dylan never even showed up to the closing to assist the seller or had much contact with him after listing the property. Thank God I purchased the property because the investor who I believe was giving Dylan a kickback for the lower offer would have most likely kicked the seller out, keeping all of his personal property. I think this is criminal and have contacted the state real estate commission.

Please, if you are reading this, do not do business with RE/MAX or Dylan. We have to stand up for American values and stop letting companies get away with saying each office is independently owned and operated. Remax is as much to blame as Dylan in my eyes. Dylan made $12,600 in commission on this deal. If that is as aggravating to you as it is to me, please stand with me and do not use Remax or Dylan. I am stuck paying the mortgage until the seller vacates the property and Dylan will not return my calls.

They did this for monetary gain and this is forgery in the first degree. I've been completely canceled out from the process due to a corrupt judge, executor, agent and various lawyers. The court was not hearing my grievances and consequently everybody in the situation has facilitated my brother's criminal behavior. Thanks to ReMax I've lost a lot of personal items on top of losing inheritance. I filed charges with the police and the sheriff. Unfortunately nobody listens. Let this be a warning. Sell your house privately.

If you want a property manager, who is going to address maintenance request in a timely manner then you may want to reconsider Remax-They seem to have no problem telling me I was going to be out of water for three or four days... And was not willing to call a weekend plumber to get the job done. Oh, and I Pay $2000 in rent, I don’t think it’s unrealistic to expect to have consistent plumbing-and I have somebody else cleaning up all of these floods.

In anticipation of the move, I started procuring bedroom sets and a dining table. Over two consecutive days, on February 17th and 18th, I arranged for the delivery of two queen beds and associated furnishings, along with a dining table. Coordinating with sellers and a moving company, I left a message on the landlord's landline requesting access to the back door for furniture delivery. Regrettably, the landlord displayed reluctance, making the process challenging. Throughout this ordeal, Rocco seemed to align more with the landlord's stance rather than mediating between us, the tenants, and the landlord. As the moving date approached, I received notification from the international moving company that our belongings, shipped from abroad, had arrived at the NY port and were ready for delivery.

However, due to the landlord's refusal to facilitate access to the backdoor, we were unable to have them delivered to our flat. In a bid to resolve the situation, I sought assistance from Michelle **, CRO at Re/Max Realtor company, explaining our predicament. Despite assurances of prompt action, she failed to follow up as promised, leaving our moving boxes stranded in the storage unit of the international moving company. While Rocco has demonstrated responsiveness in attending to calls even during weekends, I'm disheartened to find his assistance lacking in facilitating our move-in process before the lease commencement date, particularly when the landlord had initially agreed to cooperate.