Paramount Builders Reviews

At this point I would never recommend this company ... I left a message yesterday afternoon at the corporate office and have received no response. Had a sales visit in Jacksonville, Florida yesterday from a Paramount sales representative (who was 20 minutes late but didn't bother to apologize) who seemed like he was going to try to bid on the house that I'm in the middle of buying. He literally twice said something like ... 'Oh so they're still accepting offers'. This was after the first comment when I told him it wasn't funny. He said this was just a joke. Then he called me paranoid. This is an employee of Paramount. Does this represent the ethics of the company?

AWFUL EXPERIENCE!! If there was a way to give "0" or negative stars I would. The customer service has been the worst experience of my life. Let me start by saying that I had 3 different companies give me quotes for the siding and almost 3 months ago one of the Reps from Paramount Builders came out to my home and he was great, very nice, polite and knowledgeable. He told me that the siding that I was looking at was the most popular and that they have a very good stock in their warehouse and that this project should only take between 4 - 6 weeks to complete. Well we signed the contract on 6/13/24 and had a bad storm where my siding was falling out and I sent the rep a text with pictures (on 6/26/24) and he was going to look into it but he never got back to me so I hired someone to come out and secure the siding back until I get the new siding changed. I kept waiting and waiting but no response.

Two years ago, I purchased new wood frame dual glass windows through Ganahl Lumber to replace all the windows in my home. The original windows were also wood framed but eventually wore out. After two years one of the dual pane glass panels developed a haze which was caused by moisture getting between the glass panels. I called Ganahl Lumber to report this issue and was assured that these were still under warranty. From the date I reported this issue it took 2 months to get Paramount to come to my property to fix this problem They are extremely slow on responding to problems. If you develop an issue do not expect them to respond quickly.

Ryan taught me all about Paramount Builders Triple Pane Low E Windows and why they're such a better quality for excellent price. He was so funny and helpful. Was patient with all the questions I asked. He's been with the company a long time and loves his job! Paramount installed the windows perfectly and cleaned up behind them. All for a decent prize! I'm excited to be one of their showcase houses!

I received three quotes before choosing Paramount Windows. I told the rep what I wanted and he said this is have. Straight to the point presented the best quality, price, and discounts for being military. Then comes the installation team the two Normans.

Paramount builders sales rep, Brent ** came out to my home on a Saturday a few weeks ago. Brent ** was the representative. He stayed in our home with another young man who didn’t say anything for about two hours even though we were ready for him to go, we asked about sliding door, windows individual windows. We did not get an upfront answer. He had to call Robbie to see if he can get us a deal. He would give us a deal because my husband was military. He would not give us a price until he finish telling us and getting our information on the seven double hang windows with grids with a double lifetime warranty, transferable, 1 Half circle window with grids, remove and dispose of all windows, and we were fine with that.

BEWARE!!! Well much has changed over the past 8 months. My review before was total **, all the promises that we were sold on from Sheri was nothing but lies. We are still fighting with Paramount today with the incomplete job (yes 8 months) and the poor quality. Sheri preached about the quality and the expert installation. All total **, they trashed our yard, broke our ornaments, shutters upside down, windows wrong size, the trim is a wavy mess, sharp jagged edges, good luck getting someone to return calls, we still have not received our invoice with the jobs broken down and itemized. They took our money without me approving the completed job. I have detailed videos and pics along the way that I will be posting so someone else doesn't get screwed and scammed by their salespeople.

Paramount replaced my gutters and rainwater passes behind the gutters. The original gutters never leaked like this. Called and filled out the online form but nobody is helping me. The salesman won't reply to my texts. The job was subcontracted too.

My flat roof flooded following day with no pitch, plywood not put on to flatten. Then finally no tapered iso panels insulation for 8000 dollars. Using the finance company that takes 50% of your 100 dollar payment for bank card fees… I’ve just been unloading the water these people ripped me off for a cheap bandaid roof.

Outstanding sales and service. Workers were on time, outstanding workmanship. The sales person was very knowledgeable and answer all my concerns. Products are pricey however, the warranty's great and again fantastic personnel working at this company.