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Reviewed Sept. 14, 2023
I received three quotes before choosing Paramount Windows. I told the rep what I wanted and he said this is have. Straight to the point presented the best quality, price, and discounts for being military. Then comes the installation team the two Normans.
Reviewed May 17, 2023
Paramount builders sales rep, Brent ** came out to my home on a Saturday a few weeks ago. Brent ** was the representative. He stayed in our home with another young man who didn’t say anything for about two hours even though we were ready for him to go, we asked about sliding door, windows individual windows. We did not get an upfront answer. He had to call Robbie to see if he can get us a deal. He would give us a deal because my husband was military. He would not give us a price until he finish telling us and getting our information on the seven double hang windows with grids with a double lifetime warranty, transferable, 1 Half circle window with grids, remove and dispose of all windows, and we were fine with that.
"How much?" We continue to ask. He said, "Wait a minute. Do you love the windows." "Yes. How much?" "Are you a teacher?" "Yes." "I can get you a discount. Are you military?" "Yes." "I can get you a discount." "How much will it cost?" He calls Robbie and he said that "He will give you the windows for $16,000." "Do you have in writing how much each window costs?" "We don’t sell individual windows." "We don’t need windows at the top." "We sell in groups of 4." Finally, my husband agreed. "If you go on Google and write up a review you can get the discount." I told him that I did need windows at the top.
I thought about it over the weekend. We decided that we would resend the offer before the three days. I called them and told them to cancel. They gave me the runaround. I called the next day, and no one had any information on cancellation. "Who did you talk to?" "Brent **, sales rep." I contacted Brittany in production and she said that I was in the window for cancel within rescission. Robbie call me back. He asked me why did I cancel? I told him that we got a better offer, and he asked, who did you go with? I said I would rather not say. Who did you go with aggressively because I know if you go on with this one and this one, he badmouth all other competitors.
Then he says, "You’ve given me too many stories as to why you want to cancel. What is it? Make up your mind. Why do you want to cancel?" I said, "I don’t have to give you any story. I don’t owe you an explanation. My husband and I have decided to cancel. We’re within three days, and it was day one. We are going to cancel." Robbie was very unprofessional and pushy. I don’t have a problem with Paramount Builders. The problem is with Robbie the manager in Chesapeake, Virginia. I think that they are misrepresenting the brand in order to get the sale. Pricing is not standard. It’s what ever the manager can get you to purchase. I don’t like being swindled.
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Reviewed Nov. 8, 2022
BEWARE!!! Well much has changed over the past 8 months. My review before was total **, all the promises that we were sold on from Sheri was nothing but lies. We are still fighting with Paramount today with the incomplete job (yes 8 months) and the poor quality. Sheri preached about the quality and the expert installation. All total **, they trashed our yard, broke our ornaments, shutters upside down, windows wrong size, the trim is a wavy mess, sharp jagged edges, good luck getting someone to return calls, we still have not received our invoice with the jobs broken down and itemized. They took our money without me approving the completed job. I have detailed videos and pics along the way that I will be posting so someone else doesn't get screwed and scammed by their salespeople.
Reviewed Aug. 10, 2022
Paramount replaced my gutters and rainwater passes behind the gutters. The original gutters never leaked like this. Called and filled out the online form but nobody is helping me. The salesman won't reply to my texts. The job was subcontracted too.
Reviewed Aug. 1, 2022
My flat roof flooded following day with no pitch, plywood not put on to flatten. Then finally no tapered iso panels insulation for 8000 dollars. Using the finance company that takes 50% of your 100 dollar payment for bank card fees… I’ve just been unloading the water these people ripped me off for a cheap bandaid roof.
Reviewed July 21, 2021
Outstanding sales and service. Workers were on time, outstanding workmanship. The sales person was very knowledgeable and answer all my concerns. Products are pricey however, the warranty's great and again fantastic personnel working at this company.
Reviewed July 18, 2021
Called for a quote on a new 31 square roof, some windows and maybe siding. After a long sales pitch and talking about options (4 pm to 10 pm) the 50 year roof alone was around 33 thousand, but if we signed that day price would drop to 27 thousand. Said no other company does the roof vent. Talked bad about their competitors. Needless to say we said no. That’s just crazy town.
We got a new roof with a new roof venting system for 13 thousand from one of their competitors and no issues. If a company tries to talk you in to making a 30 thousand dollar decision in a few hours and won’t hold a discount for any period of time... think about what that says about the company. Glad we looked elsewhere. We also got 5 new windows for 3500 vs the 10 thousand from the same company that did our roof. Always sleep on it, call other companies and never give in to pressure.
Reviewed Nov. 12, 2020
Paramount came out and took an hour to review my existing windows and layout several options for new windows. They showed me how much I would save in energy costs which helped my wife and I understand the importance of replacing our windows. Overall we are happy with the work and very satisfied with the installation. I would certainly consider them for future work on my house!
Zack, Thanks so much for choosing Paramount. We appreciate your raving review and look forward to working with you in the future
Reviewed Oct. 31, 2020
From sales person to installers, the Paramount staff was courteous, professional and straight forward through the whole process to replace 19 windows in our home. They used Preservation triple paned double hung vinyl windows to replace our 30 year old wooden windows and we couldn't be happier with them. The inside and outside views of our house look amazing. The installers arrived on time and had all the windows installed and the site cleaned up in less than 5 hours. There were no surprised costs - everything was exactly as stated in our contract with Paramount. We would definitely recommend Paramount Builders to others.
Thanks so much for taking the time to write us a 5 star review! We appreciate your honesty and are so glad you chose Paramount Builders for such a major renovation. We look forward to working with you in the future, Best
Reviewed Oct. 13, 2020
An associate of Paramount Builders came to my home and provided a DETAILED estimate for replacing a built-in gutter system. He FaceTimed with the project manager and told him exactly what was going on. The project manager approved of the job and I signed the contract. During the contract process, I informed the salesperson that I would be paying with my personal bank account and he told me the only way I could pay was with cash OR to apply for their financing. He would not allow me to pay with my own credit card, so I applied for their financing and was approved.
I called the company three days later to set up a date and time for the job to be completed and was told by the Production Department that they cannot schedule anything until all the supplies had been received and that they would call me once they received the items. Two and a half weeks went by and I called them again. They had me call the Finance Department because my “Loan had not been submitted.” Upon calling the Finance Department, I was informed the manager placed my job on “hold” TWO WEEKS prior and that they canceled the order for the supplies. I asked to speak with the manager and was told he was not available and would call me back. I had to call back a second time that day in order for him to call me.
Once he returned my call, I explained to him my frustration for not being notified that my job was placed on hold and that my roofing system was exposed to the elements. He never once apologized for the inconvenience or lack of communication. He told me the only way my job could be completed was if they replaced my entire roof. Again, he was well aware of the issue and received a detailed write up and FaceTime call informing him of the damage and what needed to be done and ultimately approved of the job. Thankfully, I was able to void the contract and avoid having to deal with them any further. Do not ignore the poor reviews, like I did!! I will NEVER reach out to them again or recommend them.
Paramount Builders Company Information
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- Paramount Builders
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