Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Lindal Cedar Homes
Lindal Cedar Homes specializes in designing and manufacturing customizable prefabricated homes. It has been in business for over 75 years and offers a wide range of plans and design options. Lindal homes are built using sustainable materials and energy-efficient construction techniques. The company provides a comprehensive package of services, including site assessment, custom design, project management and after-sales support.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,349,944 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 13, 2023
Worked with Lindal representatives Tony and Lori ** with Wy’East Homes to have a classic cedar home built on the Oregon coast. They did a great job with the specifications process, drawings check, finding a builder, delivery and materials count.
Thanks so much for your review, Ronald! We greatly value your feedback, and are delighted that you had such a good experience building your home with Lindal and your independent Lindal representatives in Oregon!
Reviewed May 10, 2023
From the time I started working with my Lindal rep, to the time the home was completed, it has been a wonderful experience. Fantastic quality in building materials… My contractor was very impressed. I’ve recommended Lindal to anyone looking to build a home.
Thanks so much, Matthew! We are delighted that you had such a positive experience with Lindal and with your local dealer.
Reviewed May 5, 2023
Lindal Cedar Homes is a great company to work with. They are responsive, helpful and supportive. I have been affiliated with them for many years now and consider myself lucky to be a part of their extended 'team'. I would recommend LCH to anyone interested in purchasing a new home.
Reviewed May 5, 2023
The Lindal Family including their associates have treated our clients and our company very well over the last 25 years. We look forward to bring new homes to clients with the detail and beauty. Lindal Cedar Homes is the premier post and beam company with the newer designs the options are endless. Custom Home Masterpieces Inc.
Thanks Al, we value our relationship with you over the past 25 years, and are delighted with your endorsement of our company and product!
Reviewed May 2, 2023
As a structural engineer, working with the Lindal Cedar Homes design group has been an extremely positive experience. Their designers are extremely responsive and a pleasure to work with. Their time-tested designs are well thought out and they truly have their clients best interests in mind.
Thanks so much, Sandro! We pride ourselves on being the only company in the industry (to our knowledge) to offer a Lifetime Structural Warranty on every home built, and it's thanks to people like you and companies like yours that we are able to stand behind that promise!
Reviewed May 1, 2023
We have enjoyed our partnership with Lindal Cedar Homes. The industry has been extremely challenging the last couple years with supply chain issues but working with Lindal has been a pleasure. We look forward to many more years of partnership.
Thanks Jim, we value our relationship with our suppliers and clients. The last couple of years have definitely been a challenge. It takes a team to design and build a beautiful home, and we are fortunate to have a great one!
Reviewed April 24, 2023
I have worked with Lindal corporate and many of their dealers throughout the country and had very good experiences and communications throughout the years. Their homes are very high end, extremely valued properties; pleasing many customers and allowing them to fulfill their dream home scenario. I would certainly recommend them.
Thank you for your feedback, Kayla! We appreciate the assistance you give to our clients and the highly successful working relationship we've established over the years.
Reviewed April 23, 2023
We deal with the Lindal Cedar Homes staff and management on a daily basis. They are consummate professionals in all their affairs. We rank them as one of our very best trade partners - highly ethical, extremely competent, and knowledgeable.
Thanks for your trust in us, Alan. We value our relationship with you and your business.
Reviewed April 21, 2023
Every staff member throughout this organization is top notch! Always the highest level of customer service, great products and very good communication. I would definitely recommend anyone looking to build a custom home to connect with Lindal Cedar Homes, no matter where the project is located in the U.S.
Thanks so much Todd, we pride ourselves on our customer service and we value our relationship with you!
Reviewed April 21, 2023
I have been working with Lindal Cedar Homes for the past 3-years and have thoroughly enjoyed the relationship. Lindal is an upstanding company with great employees that care about their customers as well as their vendor partners! Thank You Lindal Cedar Homes!
Thanks so much Ron, we have enjoyed working with you as well and appreciate your trust in us!
Reviewed April 21, 2023
Lindal Cedar Homes is leader in the industry who provides an excellent product with high integrity and focus on serving their customers. I have always been impressed with the variety of options, design orientation and beauty of the final product.
Thanks so much Karen, we appreciate your feedback!
Reviewed March 14, 2023
Lindal helped me design my new home and I was very pleased with the design. They followed my instructions and worked with what I wanted. I was very happy with the outcome and would recommend them if you are looking for a quality home.
Thank you so much, Dan! It was a pleasure working with you.
Reviewed March 10, 2023
It has been a pleasure communicating with Lindal Cedar Homes! They have responded promptly and in detail every time we were in touch. They offer a truly great solution for anyone interested in prefabricated cedar houses and I can highly recommend their services - and their team. Thanks so much for all the help. :)
Thanks so much for your kind review, Katerina. It is much appreciated!
Reviewed April 17, 2022
Great process of designing the home. But they want your money up front and are horrible at getting you what you bought. Once you send them your money the customer service becomes extremely poor at best. We made some changes to the home and paid for updated drawings mid-December 2021. As of April 17, 2022 they have not responded as to when we might see the revised drawings.
You pay for delivery of the entire home and they backorder items. As far as they are concerned if you want the backordered items you will have to contact them and ask for them. Then they tell you some were not really backordered, "the guy who loaded them was misinformed." And if you want the backordered items, which you already paid to have shipped, you will have to come and get them. There have been other issues but the above is adequate reason to avoid them. Don't use them unless you are desperate.
As the dealer who worked with Sam, I was surprised to read his review and apologize that we did not meet his expectations. Despite the supply chain issues caused by the pandemic and the multiple changes Sam made, I worked to communicate effectively and provide exceptional customer service. While many things were outside of our control, I hope that Sam is ultimately satisfied with his custom home on a private island. We are given limited space to respond here, so call us if you want to know more.
Reviewed Jan. 17, 2022
In Lusby, MD. Builder Jim Davis was terrible. No real supervision on site, and would not accept responsibility for anything. Lindal design flaws everywhere. Since day 1, 18 years now, windows facing wind and rain have leaked. No resolution. So many other builders and home design companies. Go elsewhere.
Our records show that you contacted us in 2013 and that we worked with you to resolve your window problems, at which point the customer service ticket was closed. If you are still experiencing issues, please let us know.
Reviewed Aug. 19, 2020
While Lindal Cedar Homes are undeniably beautiful to behold, their business model appears to have been borrowed from a used car lot, mattress store or cheap pawn shop. This is a painful review for me to write because I have dreamed of owning a Lindal "Prow Front" cabin since I was a teenager... And now that I am a position to build multiple homes, I have found getting a straight answer out of Lindal to be absolutely impossible.
I have repeatedly asked for straightforward pricing information and all I get are absolutely useless broad estimate ranges of $280,000 to $450,000 for the same home. I have unsuccessfully tried getting a price for the home I am interested in built on site by their dealer with no upgrades. I have unsuccessfully tried to get pricing for the home I am interested in delivered as a kit for me to build on site. I have tried unsuccessfully to get the foundation requirements for the home I am interested in. I have tried unsuccessfully to get confirmation that the home I am interested in is designed to meet current code requirements for the state I live in. In fact, I have tried unsuccessfully to get any meaningful information needed to decide if a Lindal Cedar Home is a practical alternative for me.
It appears that their business model is designed to suck consumers into a long and complicated process with a dealer you are forced to work with where you are expected to get steadily more and more invested/committed without having any idea what the the final pricing is going to look like... Doesn't this sound like a jewelry store or pawnshop where they are trying to size you up and figure out how much they can gouge you for? The last time I felt this uneasy shopping, it was running from jeweler to jeweler in my 20's trying to figure out how an engagement ring was going to cost.
Check out their website (Lindal.com) and let me know if you can find prices or price ranges for any home or kit anywhere... Not even their "Quick Ship" homes have any pricing information... Worse yet, the dealer I dealt with couldn't provide me with any delivery time estimates either... I do not know for sure if my experience is the result of a rogue dealer or if this is the way Lindal wants their business run. Unfortunately, I have written Lindal corporate several times and each time they just refer me back to dealer without answering any of my questions. As a result, I am left to conclude that the dealer is doing exactly what Lindal wants them to do... Truly sad.
Hi Douglas, we provide price ranges on our website, however the price varies greatly depending on the materials you choose, the kind of finishes you want, the regulations/engineering required in your area, among other things. We are able to design beautiful custom homes that meet local code requirements in every state and on every continent. I'm not sure who you tried to contact, but we'll be happy to connect you with a representative in your area who can help with your project.
Reviewed Jan. 14, 2020
Made contact with the local Lindal designer in Seattle to talk very ballpark numbers regarding our new home. This was to start planning our financing and what our budget for land would be. She said she wouldn't talk pricing until we had a piece of land she could look at. Understanding that costs can vary based on environmental conditions, I get it. But I was just looking for a range so we could plan accordingly. So months go by and we find a couple of properties we're interested in (flying blind, since we don’t really know what we should be budgeting) and contact the designer but get no response. Then I call, no response. I call again, no response. We got tired of waiting so we did our due diligence and pulled the trigger on a property anyway.
After we closed, I contacted the designer AGAIN and leave a message telling her that we are now property owners and are ready to move forward. I get an email back the next day asking about the plans I might be interested in. I explain that we are looking at something small, likely one of their non-customizable "quick-ship" homes because we likely went over budget on the land. Again, no response. I followed up with a call/voicemail and still, no response. All in all, from first contact to last was nearly 8 months with no follow up. They claim they have homes for any budget, but they clearly only want to work with people who have very deep pockets and will pay for all of their "design services", IF you can get them to call you back, that is. We found another builder who wants our money and returns our calls.
Reviewed Aug. 10, 2018
I see some negative reviews for Lindal Cedar Homes but I bought a used one several years back and I love it! No matter what the weather, wind and season it's a joy to come home to. We have never had any structural issues. I think other reviews must be personality conflicts and building a house is truly stressful but at the end of every day I am thrilled with the light and the views. Nothing beats watching the moon-rise from the sofa, turning off the lights and watching meteor showers and airplanes, watching the moon or sun shadows through all the crazy windows, surrounding myself in wall to wall fall color and enjoying 3 feet of snow in my pajamas. No cabin fever here. I wouldn't trade this for anything! Now if I win the lottery my only plan to add on!
Thank Kimberly, We are delighted that you are so happy with your Lindal home. I hope you'll contact us when you are ready for your addition or remodel!
Reviewed June 21, 2018
My home ended up being slightly less expensive than some of the stick-builders were offering in my local area. I live in Raleigh, NC and wanted a home in Aspen on land I had purchased in the early 2000's. This wasn't a problem for my Lindal Dealer! Dave was one of the nicest company representatives I have ever worked with and he truly gave me my dream second home. I was even able to get the sunken living room I had wanted. So happy! I'm heading out there again next week to stay for a month. Dave at Lindal made my second home dream come true.
Thanks for your review, Nicole. It's always great to hear about a satisfied client's experience with one of our local independent distributors. We're so pleased that you are happy with your Lindal home.
Reviewed Dec. 8, 2014
We had dreamed of building a Lindal Home for decades, and our time finally arrived. We were fortunate to have the help of the experienced and professional Dealers in Montrose, CO. Both are Civil Engineers and the design process was very organized and fun. Best of all the materials provided were very high quality. The warmth of the western red cedar trim and the exposed beams is noticed every time we enter the house. We love it, we love coming home. Our builder was excellent and advised Lindal 'made it easy,' with the detailed plans and itemized materials. Our experience was great. We'd highly recommend building a home with both Lindal and the Dealers in Montrose, CO.
Thanks Tom - our Montrose dealers are extremely experienced independent distributors for Lindal and have helped our clients build their dream homes in Colorado for many years. We're thrilled that you were happy with your dealer support, the design process, and the exceptional quality of your Lindal home!
Reviewed Oct. 19, 2014
We were rookie builders but both are attorneys. We were wary of the Lindal Rep and used our own common sense. The rep gave us Lindal builders BUT told us to keep an EYE on our materials.
Thanks for your review, Roger, we appreciate it!
Reviewed Aug. 18, 2014
Reading all these reviews filled with problems, I have to assume the Lindal has drastically changed since we built our chalet style home in 1994-95. I don't recall any of the problems discussed so thoroughly in these reviews. However, one important aspect of cedar homes isn't mentioned by Lindal. We tend to think that our beautiful cedar siding will last forever, always looking beautiful.
But cedar has to be repeatedly stained, it tends to wear unevenly, and eventually it turns very dark. Areas where rain water has dripped will be dark and stained. Then those of us with older cedar homes are faced with the question: Is it time to paint over our cedar clapboard? The answer will probably be "Yes," especially since after 20 years we are in the older age group and maintaining stained cedar is either too much trouble for us or too expensive to have the work done by someone else.
So now I'm the proud (?) owner of a painted Lindal Cedar Chalet. But the house and windows have worn well. Only one window clouded up within the 10-year warranty period, and was replaced by Lindal. A large window in a store door failed after 17 years with water leaking between the glass panes.. I'm living with it. I've read that all double or triple paned windows will ultimately fail, so I can be grateful that my large prow windows are still all "good." At least they were good before the recent power washing prior to the paint job. The rainy season is yet to come here in California.
Oh, one more problem for California residents. The oil stain we originally put on our cedar is now illegal, and often no longer manufactured. This is the main reason to transition from oil based stain to latex paint. Here is a video of the process: **. But I still think it's best to keep the original unpainted cedar if the homeowner can maintain it with cleanings and repeated stain jobs. We weren't able to do that.
Thanks for your review, Therese. As with any natural wood material, it's true that cedar does require maintenance over time. While many people love the look and feel of cedar, others opt for alternative siding such as composite materials that require less upkeep. It's a difficult decision!
Reviewed June 21, 2011
We purchased a Lindal home already built. We loved it so much and we were going to build a smaller home on our property for my folks. We used a preexisting plan Lindal had, had the down payment, and then, my father unexpectedly passed away. They said we could use our $15k deposit toward an addition on the existing home, which my father asked me to do when he got sick.
Lindal (via their website of authorized dealers) referred us to Frank, who was supposedly the Hawaii dealer. I talked with Frank and sent him pictures of our existing house. I even accurately drew out our existing home for him, converted it to AutoCAD which was more convenient for him, and the proposed addition, shot elevations for him, basically handed everything for him to help us produce a plan for Lindal and a materials list.
A year and a half later, I was so frustrated when Frank stopped responding to me. I called Lindal headquarters and was routed to Rob at Lindal headquarters. He told me that we could use our $15k for materials and to find a contractor to help us with the plans. Frank supposedly was getting our original house plans from Lindal to help us with the addition. But after asking for references over and over, I finally got the message by the non-response that we were on our own.
I contacted Lindal myself several times to find out that our 18-year-old plans were tossed; yet someone else within Lindal told me that they have them in a warehouse. Someone was just lazy and didn't want to find them. Which is it? We went back to the (now retired) architect that had reviewed our Lindal home which we were going to build for my parents. He felt so sorry on our journey with Lindal. He put together the plans and he clearly called out Lindal specs on the plans (I could even figure it out and I have had a stroke!).
I had been given Hugh's name by Rob to contact for material pricing. When I sent the plans to him, I was told that I needed to either hire a Lindal dealer to produce plans which would use up most of what was left of our deposit, or a contractor to give him a list of Lindal materials needed so he could make a price list of my monies left of $7,877.50.
Where did the rest of our monies go? How are we supposed to know what Lindal material has to offer? This was what I have asked Lindal for three years and never got an answer, and yet, here we are at the crossroads. We did everything they asked, and they are leaving us out in the cold again. For three years, they have given us the runaround, have not given us any direction, in fact, avoided it, and hidden the lack of a dealer on Maui or any of the islands (by the way, there is no one here). And now, we have to guess what type of materials we need from Lindal, and we have less than half of our deposit to work with and no explanation.
I have never ever worked with a company that has truly made me feel the concept of big corporation, and I don't matter because they can do what they want. I clearly explained to Lindal that we needed help, my husband is permanently disabled from a brain injury and me with my disabilities, but instead, I feel that empowered them to not help us. If anyone asked me, I would strongly caution any business dealings with Lindal.
Reviewed Sept. 14, 2010
I was told by Ken ** that if I sent payment for Lindal Cedar Home parts and supplies that I would get them delivered via Fed Ex the following week. I needed to re-do my Lindal Cedar sunroom (as the cedar had lots of wet-rot after 18 years and bug infestation) and my builder has a specific time frame to be able to finish the job. Over a full week later, no sign of delivery.
My biggest worry though is I went through months of waiting last year for my initial order of parts, after many e-mails and phone calls and no action, I waited and wondered if parts would ever come. Now I am waiting and wondering all over again. Another nightmare, but I hope not! I sent full payment via wired funds to Manitou almost 2 weeks ago. I even told Ken my builder could get the same kind of tape product through a local construction company (Grainger), but he said that my order was already put in and being packaged and that was over a week ago. My builder is ready to walk as there are no supplies to get my job done in a timely manner.
Reviewed Feb. 13, 2010
We bought a Lindal Cedar Homes plan book from Manitou Group LTD. In that book we found a house we wanted to build: the Greenbriar model. We used Microsoft Excel to frame out the dimensions with each cell representing a .5 foot scale that we used to rearrange the inner walls, understanding that changing the "footprint" would cause additional cost.
After we modified the plans to what we wanted, we sent them off to The Manitou Group and asked our second Home Selection Expert, Anthony, if the turn-key cost would be around $300,000 as that is what we were looking for (our assigned Home Selection Expert kept changing). Anthony sent us several emails asking other finishing questions which we answered. We also made some modifications of the Excel drafted plans and conveyed them to Anthony. Through the conversation, we were told that Cedar siding was more expensive than Hardi-Plank, so to keep our cost down we needed to make that change. Of course we opted for the Hardi-Plank. We also agreed to downgrade to shingles vs. a metal roof, again to keep the cost down.
Since our constant concern was the turn-key price we asked again, in writing this time, what the turn-key price was for building the home and that we would rather put off the project than continue if the price was too high. We were assured that the turn-key cost would be around $300,000. A few days before our first formal meeting with Anthony to discuss and review the recent changes, we were notified that Anthony was no longer employed there but we were assured that the CEO, Mr. Kenneth W., was "brought up to speed".
When we arrived at the Manitou Group LTD model home in Kalamazoo, Michigan, we were surprised that the plans were an exact replica of the Excel worksheet and none of the subsequent conversations (except for the use Hardi-plank) made it into the design. Ken assured us that they had the changes and they would be reflected in the next set of plans but that we should go ahead and sign the preliminary plans and the Purchase and Sale agreement for the Greenbriar model. Up to that point we did all the design work! But wanting to believe we were now in good hands with the "president" of the company, we signed.
Not being construction savvy, we thought the specification listing was all the parts we were buying and all we'd have to do is find someone to assemble it. Wrong! The list has several parts marked as NIC (not in contract). We found out after we got toward the end of the plans stage that what we were actually buying was only a part of the shell of the house, interior doors, trim and posts. No plumbing, electrical, heating/cooling or walls! The builder would have to supply the rest! Oh, and Ken would be nice enough to recommend a builder with "experience with Lindal packages".
With each step we were shown faulty plans, but were assured in the next step they would be fixed. When the "final" construction plans were shown we noticed instead of removing the pantry to make the kitchen bigger, they just extended the loft and kitchen into the dining room! We were at an open house party, so we politely pulled Ken aside and explained the "final" plans were still wrong. Not only the pantry, loft and kitchen, but also the walkout lower level changes were still not made! He assured us that he would get Seattle to fix it but that we should go ahead and sign them.
He then pulled out an "authorization to ship" form which he wanted us to sign so that when the plans were corrected and we could proceed to permit plans, etc. We were concerned they would now charge us for the plan changes and felt uncomfortable signing the form, so Ken wrote the word "corrected" to assure us we were only agreeing to proceed if the plans were corrected. These plans, having structural beams in the dining room, would not be the plans the construction drawings would be based on!
This is now the first time he introduced us to a Lindal experienced builder (Kevin). At this point he gave us two builder bids, one was astronomical in price and Kevin's, although high, was much lower. So we agreed to use Kevin as the builder being assured that his pricing included allowances for "over-runs". In a phone conversation later, he told us an extra $10,000 would be needed now to move things along and that it would show up as part of our financing down payment later.
Well, by the time the project got to the financing stage (now at the end of the contractual Lindal part), we finally found out the total cost of the project was not "around $300,000" but $475,000 ($75,000 was our land cost)! The final issue was that the "Post and Beam" Lindal Cedar Home was really a "Stick Home" with decorative support beams vs. normal enclosed beams and the value of the home came in at $375,000 (including the value of the land). Ken told us that his other clients get financing as a "convenience" but agreed to apply a discount which came out to $10,000.
The builder reduced his contractor fee but couldn't reduce the other costs since the majority of the house was missing from Lindal's "package". We never were given corrected plans that had the pantry, kitchen, and loft to sign off on; instead we received a PDF that had the structural changes made but still did not have the continuously repeated lower level changes! We met with him a total of 4 times. We were pushed through the Lindal stages but neglected to follow up with the bank or us in a timely manner, which caused us to have to resubmit our asset documentation repeatedly.
This whole project was a nightmare and because we were too afraid to take legal action sooner, we ended up in a worse mess. Now that we are terminating the contract, Lindal and Manitou are playing games by ignoring our desire to terminate, threatening that the "package" was already being assembled (but could not provide detail to prove it) and could now accumulate costs for being on "hold". They accused us of making a phone call we didn't make, nor would they consider giving a portion of our deposit back. And the extra $10,000 to be applied to our down payment? It apparently went to toward all the hard work Ken did for us.
Run away from Manitou Group LTD, Ken W. and Lindal Cedar Homes! Although the contract states we would lose the initial payment of 15% of the package price ($134,000), which would be $20,100. We paid them $30,400.00 with $10,000 of that amount to be applied to our financing down payment, not the package. We have tried to terminate since November 2009 and have incurred ongoing legal fees and stress. This matter is still not resolved.
Reviewed March 24, 2009
Reviewed Nov. 13, 2008
Reviewed Feb. 24, 2008
During construction of our package deal we discovered one of the beams had started to separate. We called the rep (salesman) and he said that is common and he would send out a repair kit and if done properly you could hardly tell it was patched. WHAT? Also the windows were so bad we could not use them. They said they would take them back at a fraction of what they cost and we pay freight. We still have them but put in Anderson windows. None of the beams in the house are of the same size. The beams on the left do not match the ones on the right and even in the master bed one beam is ONE 2x6 shorter than the other one and it is only 5' away same in the other bedroom. But it is even more noticable in the great room as the beam that is suppose to match the kitchen beam is 8 shorter and because it protrudes out side for support of the roof it looks atusive. It's as though the engine could save an extra 2x6 because of the load calculation and did not care of the customer's dream home.
I have not heard from them and after reading some of the horror stories of other customers I don't expect to. If you are thinking of a Lindal Cedar DON'T. Hire an architect, design what you want and hire a builder. My contractor said if we would have done just that, we could have saved about 100,000 dollars. At this point we will make the house as beautiful as we can despite all of their shortcuts.
Reviewed July 16, 2005
I have 25 years experience in the construction industry as a designer, contractor and executive-level sales manager for other name-brand building products. I've spent the last 6 years with Lindal - two as a sales rep and four as a sunroom dealer/builder. I also, regrettably, built a Lindal sunroom on my home to be used as a model. My negative experience in all 3 areas - as a rep, a dealer, and a customer - has turned me into a committed consumer advocate.
10 Things You Should Know
1. Lindal advertising can be harmful to your health. Lindal is a marketer and supplier ONLY and has no control or oversight with dealers, project design or construction.
2. Don't be pressured by special sales. Ask for an extension. Shop around.
3. Lindal DOES NOT teach design or construction and will recruit anyone in spite of background or suitability. Nothing overcomes bad design.
4. Beware of exorbitant design fees disguised as material deposits that may not be refundable.
5. Most dealers do not know BEANS about construction. Do your homework.
6. Dealers are NOT agents for the manufacturer so there is no accountability when things go wrong.
7. Protect your money at all times through bonds, escrows and small draws. Don't pay without proof of solvency.
8. Due to high dealer turnover future warranty service or repairs will be difficult to impossible. Existing dealers are not obligated to fix your problem. You're on your own.
9. DO NOT sign anything with Arbitration Clauses without consulting an attorney. You'll be sorry.
10. The probability that you will have trouble with your order, your dealer, your contractor and/or your warranty service is very high.
Reviewed Sept. 5, 2003
On June 16, 2002, I wrote a $5000 check to Prescott Designer Homes for the design of our dream home in Prescott, AZ. I had taken the Casa Islena plans and modified them to match our dreams. For the next several months, we worked back and forth to set the plans. On November 26th, 2002, I received a letter from Prescott Designer Homes pressuring for a signed purchase and sales agreement and $62,666.55, even though we did not have a good set of drawings or materials list.
I received another letter dated December 5th, 2002 stating all corrections had been made to the plans (of which I did not and do not have a good copy). The permitting process and the competitive bids, if we start, right now, with the signed purchase and sales agreement and $62666.55, would take to the middle of March, with the home package arriving on my lot in mid-April. Any changes necessary could be made after the purchase and sales agreement is signed and funds were received. To receive any discounts, I had to sign the purchase and sales agreement now.
With the above pressure and a desire to get started, I was coerced into signing the sales agreement, writing out a check for $62,666.55 and PDH started the bidding process. PDH (Prescott Designer Homes) recommended two general contractors. Not including the land, one bid came in at $1,043,187.00 and the second bid at $1,313,899.00, a rather shocking spread of $270,712.00. PDH recommended I consider the lower bid. I then independently, discovered that the low bidder (Artistic Remolding) was licensed only to remodel, not build a new home as a contractor in Arizona; thus, he would be uninsured in addition. This recommendation could have had disastrous results.
IndyMac Bank, my proposed lender, then conferred with PDH on a suitable appraiser. The man PDH recommended appraised the land and building at $901,000.00 - this against a house that was to cost me $1,300,000 to build, not including the land at $300,000.00. The deal looked dead.
Gary ** of PDH then assured me and IndyMac Bank that he would recommend another appraiser at my expense who was certified for deals over one million and thus Phil ** was retained to do the job. Mr. ** and PDH assured us that the appraisal would be in hand no later than March 29, 2003. Over a month past that date and after several phone calls from the bank to PDH, all confidence was lost by both the bank and the undersigned.
As a result of all of the foregoing, I have lost my financing and now have no choice but to put off my building plans until my Colorado home is sold. I have received bad advice from PDH / Lindal Cedar Homes (LCH) at a great cost to me, both emotionally and financially. I have never received an acceptable set of plans. I have received an appraisal from PDH's recommended appraisers that has jeopardized my financing arrangements and I have spent considerable time with unlicensed contractors recommended by PDH, direct agent for Lindal Cedar Homes.
At this point in time, due to disruption of financing, I am in jeopardy of forfeiting a $40,000.00 land deposit. I very strongly feel that I have been put in this tenuous position as a direct result of Prescott Designer Homes / Lindal Cedar Homes. As of today, I have not signed off on a set of plans as they are not correct. No material has been ordered; no material has been shipped or delivered.
PDH's suggested solution was to return just $31,000.00 and to keep $36,666.55 (of my material deposit) for a plan that is still not correct, is incomplete and unusable. This offer is an insult. Now I'm told they finally got the appraisal on May 6th, 2003 at $1,035,000.00. This is still way off the mark, too low and too late to save this deal. I am willing to settle this dispute upon return to me of all funds except the $5,000.00 design fee provided funds are returned immediately so that I can minimize damages, complete the land deal and not lose the land deposit.
On May 20, 2003, I received a letter from Lindal Cedar Homes, (Lou **, VP Sales) stating Lindal was charging $12,925.09, no invoice presented, for the plans and engineering of the proposed home (This charge was to modify an existing set of plans, the Casa Islena, which is still not completed; I paid separately for the engineered foundation plans, Northern Structural Consulting $1,420.00). Lindal then offered a refund of $29,064.91 of my $42,000.00 deposit?
My deposit (I can produce the canceled checks) was $5,000.00 check ** dated 6-13-2002 for design and material, and check ** for $62,666.55 dated 12-10-2002 15% deposit for material, this is a total of $67,666.55.
Mr. ** states the cancellation was entirely at my instigation and sees no reason Lindal should share in any expense. I believe it was Lindal's direct representative / agent, Prescott Designer Homes, who signed the contract, selected the appraisers, had the direct contact with Lindal Cedar Homes and selected and supported an unlicensed contractor to bid the building of the new home.On July 7th, 2003, I met with Mr. Gary ** and Mr. Jimmy ** of PDH to see if we could solve our differences. We made a conference call to LCH, Paul Lindal, CEO and Rob ** VP. Neither LCH nor PDH were interested in solving our differences. In fact, PDH increased the ante and requested even more funds.
Lindal Cedar homes demanded $12,935.09 of the $42,000.00 deposit they received for incomplete incorrect unusable house plans that they claim were final. Prescott Designer Home demanded $17,271.89 of their $25,666.55 deposit for design and other trumped up unauthorized charges, (as in negotiating my construction loan rate with IndyMac Bank?).
In other words, I am being held hostage for $30,206.75, for incomplete unusable house plans, out of the 15% material deposit of $67,666.55, which I was coerced to deposit to build our dream home. To date, neither Prescott Designer Homes nor Lindal Cedar Homes have made an attempt to return even a portion of my funds ($67,666.55). PDH and LCH made no attempt to negotiate or attempt to solve this issue during our meeting, I was given a take it or else decision. PDH and/or LCH have refused to return even my uncontested funds of $37,459.80. This appears to follow other complaints that I have read with interest on the internet. PDH and LCH are attempting to fraudulently retain all my $67,666.55 with little to no services provided.
Lindal Cedar Homes Company Information
- Company Name:
- Lindal Cedar Homes