Gemcraft Homes

If you’re looking to build your dream house look no further than Gemcraft Homes. We were so incredibly lucky to find them after almost giving up on our search due to dealing with other builders who used high pressure sales tactics and made it obvious that our interests are second. We give Gemcraft an A+++ across the board. They offer many modern and open floor plans, the option to build in community, or standalone lot. Their sales team is incredible. They are knowledgeable, transparent, flexible, and friendly. We worked directly with Pat who went above and beyond to help ensure our satisfaction and our expectations were exceeded.

We love our Gemcraft Home. The design is open and well thought out. The entire process was very easy, from Sales Staff to Construction process. We were updated throughout the process and invited to the home during the pre-drywall process. Our Presettlement walkthrough was very detailed, The Construction Manager reviewed all the components of the home. Explained all details as for emergency shut-offs for water and electricity. We would Recommend Gemcraft Homes to all of our friends and family.

We moved into our new Gemcraft home last year. We have had a great experience working with Gemcraft all the way from the contract process and financing through construction. Our superintendent was excellent to work with, very professional and knowledgeable. We LOVE our house and were very proud to show it off! We referred one of our friends to Gemcraft and they decided to buy a new Gemcraft home rather than purchasing an existing home. We feel we got a great value and the base home already had most of the features we were looking for and we were able to add options to give us everything else we wanted.

Gemcraft Homes recently built a house for us and the experience was great. They completed the process as expected and handled all issues professionally and in a timely manner. They were flexible too when we asked for changes. We are happy to recommend them.

I want to start by saying I came in with high hopes when building my home with Gemcraft. We did a walk-through of the model home and was impressed by the finished basement, the finishes and the representative that we toured with. We decided that day we would purchase and chose a floorplan and gave our deposit within 24 hours. What was to follow was a year's log wait that included permits, lender changes and increased interest rates. Much of what could not be controlled by Gemcraft, but after closing I totally place much of the responsibility of what has (and hasn’t) occurred on Gemcraft.  

Had a home built by them. Home itself is nice. What I did not like is their business practices. I have a warranty with the home. I have two three issues, roofing, gutters, and HVAC. I have been after them for months warranty is almost expired spoke to someone today and was basically told they are not going to fix anything. Now I must come out of pocket to fix issues that are clearly warranty issues in contract that they are refusing to fix. I work for a law firm, they said I have a case and will represent me pro bono. But I really do not want to go through all of that. All I want is my issues fixed.

We had Gemcraft build our home on our lot - it is beautiful and almost a dream come true. At the beginning of the process, the communication was excellent, and follow through on spot. As the home came closer to completion, communication began to dwindle, and things were not getting completed. When the final draw was made we sat down and created the punch list as we signed the final documents. This is when service and communication came to a screeching halt. I love my house, but the finished work is not what a semi-custom house should be. I have exposed vent pipes, a basement window that is not cut out, screens missing and not installed, and a stove that does not work properly.

We have thankfully not had any major issues but many minor ones. We had a small leak in the finished basement ceiling months ago and I am still waiting on someone to fix the drywall, we had two broken cabinet shelves at final walkthrough (more than a year ago). I was told new ones were being ordered (more than once), still no shelves. Water shut off was buried for me and my neighbor, they came out and fixed neighbors and not mine. Seemed confused. Responses range from none - to lies. Follow up is almost non-existent. Following up with the service department is a part-time job. We have had many things fixed, but it is very hit or miss. They do build a beautiful home though. We love our home and just wish that getting service completed was not so aggravating.

I purchased a home from GemCraft at the end of 2021. I built the house starting in January and it took almost 12 months to complete. Along the way I was that home buyer that came to the job site weekly. Along the way pointing out issues with wiring, plumbing, etc... Of course nothing ever was addressed timely or at all, just excuses. Halfway through, they decided to fire my salesperson and project manager. During my walk-through, I pointed out a full list of things missing/Broken/wrong and I was assured they would be fixed asap. Like broken windows, missing molding, paint not complete, fixtures hanging of the wall, etc... not small stuff. Of course like a good used car salesman, once you sign, they disappear and it became my job to track them down.

We bought our house in June 2021 from Gemcraft. We signed our contract in February for a house already in construction. We were very happy with the process we went through to chose all the interior and exterior fixtures, cabinets, flooring, siding, molding, lighting, etc. They had a great selection and made this very easy and painless. We did several upgrades and didn't feel like they were hitting us with excessive charges, great value overall. The walk through prior to settlement was easy with very few issues. Those that we identified were corrected immediately. We have been in the house about 6 months and the quality of their workmanship has shown through. We simply have not run across any issues. I would definitely buy another home from Gemcraft.