Gemcraft Homes Reviews

Let's just say, go with another builder. They slap the homes up in record breaking time and they are built poorly. When they do the punch out work that too is crappy. I have a soft floor in my dining area and they can't do anything about it now. I have a window in my master that is not sealed correctly and trust me I can go on. BEWARE OF THIS BUILDER AND GO WITH SOMEONE ELSE.

I couldn’t be happier with Gemcraft! We used Pat ** and he helped us out any way he could to make sure we got our dream home. We had to maneuver some difficult situations with our sale and Gemcraft worked closely with our realtor to come up with a plan to get the house we wanted. I am so grateful for them and it’s nice to know a big company can still care.

Our horrible experience with Gemcraft started even before settlement, which was rescheduled 4 times. We were moving from another state and each time we had to reschedule everything. The settlement was done by a young girl who couldn’t answer any of our questions. The final walk-thru was rushed and there wasn’t enough time to address all of our concerns. They had forgotten to put in the water line until the day before settlement so the yard was tore up with piles of dirt everywhere and, of course, they never returned to fix it.

I'm a first time homebuyer, so I was very excited to purchase my new townhome. When I did my walk through everything looked fine but after moving into my home it was non stop issues. The quality of the home is poorly build. They rush and build these homes so fast that the quality is terrible. The dry wall and paint job in almost every room was sloppy and rushed. Cracks in the walls, lines on ceiling, nails coming through the walls and ceiling. The floors are thin especially the kitchen floor. My daughter room is under the kitchen and if you just tap on the counter she can hear it. Also I had a stack of plates on the counter in the kitchen and if you walk around the plates shake. Air from outside coming through the window seals. The garage and front door didn't have seals so cold air came through. They did replace my garage door but with a used marked up door that they claim it was from one of their other new spec home.

They have since reached out to try to resolve some of the issues with the house.

My husband and I never thought we would build a new home this late in the game. But when we were looking for a vacation/retirement home, that's when we met Charlie ** at Gemcraft Homes in Captains Cove. Besides being professional and knowledgeable, she took the time to listen. In only 7 months we were enjoying our new Gemcraft home! From start to finish we were in constant communication with Charlie and our Production supervisor, Denny **. I would highly recommend building with Gemcraft Homes.

I accidentally discovered Riverbend Homes while looking to purchase a newly constructed house. Upon arrival to the office, I met Sales Managers Mellissa & Laurie. They both played a SIGNIFICANT ROLE, in me finally signing a contract on October 31, 2023, to build my home with Gemcraft. They each were exceptionally warm, EXTREMELY FRIENDLY, and held my hand throughout the entire process, as this was my first time housing purchase. Then I met Jill, the Loan Originator for Envoy Mortgage, who works with Gemcraft. Although not in person, but over the phone. She also walked me through everything, staying updated with current interest and mortgage rates. Having served in the military, Jill secured me a VA loan, for which I came to the settlement table, with no money down.

In a few weeks, I will settle on a beautiful new Gemcraft home. From my first meeting with sales representative Crissy through the build to settlement, the experience has been wonderful. I was even able to attend a pre-construction meeting to assure the plans were to my expectations. I am confident that my new Nottingham Model by Gemcraft will be a home I will enjoy for many years. I highly recommend this builder.

I'm in the process of having a house built in ridgeley, wv. I have had an excellent experience so far with Gemcraft Homes. Crissy and Patrick have been a pleasure to work with and available any day/time. Patrick would call me on his off days to make sure I am getting everything I want for upgrades and received all my changes and I was happy with the choices. They are incredibly experienced and help you think about every detail. I switched my model design and contract many times and they were so accommodating. If you have a budget they will gladly help you stick to it. I would highly recommend gemcraft if you are looking to build a home. They have a great selection of interior/exterior products for designing your home and the customer service is top notch!!

Despite some negative press about this company, I strongly believe that each individual's experience will differ. Unfortunately, I cannot provide detailed feedback about Gemcraft Homes because I tried several times to contact a representative about their properties but never received a response. This was a significant red flag for me, leading me to explore other options. It's great to hear that others have had positive experiences with their purchases, but I will not have the opportunity to experience it myself.