Gemcraft Homes Reviews

Horrible experience from beginning to end. If I wrote everything down in this review it would be 90 pages long. Long story short. They lie, bad communication, won't honor warranty, house falling apart inside, can't reach a single person in the book of numbers they tell you to call. I really wish I would have paid more attention to the reviews. Out of the thousands of reviews I've been reading. I only found a handful of good ones. BBB rating is even bad.

Let's just say, go with another builder. They slap the homes up in record breaking time and they are built poorly. When they do the punch out work that too is crappy. I have a soft floor in my dining area and they can't do anything about it now. I have a window in my master that is not sealed correctly and trust me I can go on. BEWARE OF THIS BUILDER AND GO WITH SOMEONE ELSE.

I couldn’t be happier with Gemcraft! We used Pat ** and he helped us out any way he could to make sure we got our dream home. We had to maneuver some difficult situations with our sale and Gemcraft worked closely with our realtor to come up with a plan to get the house we wanted. I am so grateful for them and it’s nice to know a big company can still care.

Our horrible experience with Gemcraft started even before settlement, which was rescheduled 4 times. We were moving from another state and each time we had to reschedule everything. The settlement was done by a young girl who couldn’t answer any of our questions. The final walk-thru was rushed and there wasn’t enough time to address all of our concerns. They had forgotten to put in the water line until the day before settlement so the yard was tore up with piles of dirt everywhere and, of course, they never returned to fix it.

I'm a first time homebuyer, so I was very excited to purchase my new townhome. When I did my walk through everything looked fine but after moving into my home it was non stop issues. The quality of the home is poorly build. They rush and build these homes so fast that the quality is terrible. The dry wall and paint job in almost every room was sloppy and rushed. Cracks in the walls, lines on ceiling, nails coming through the walls and ceiling. The floors are thin especially the kitchen floor. My daughter room is under the kitchen and if you just tap on the counter she can hear it. Also I had a stack of plates on the counter in the kitchen and if you walk around the plates shake. Air from outside coming through the window seals. The garage and front door didn't have seals so cold air came through. They did replace my garage door but with a used marked up door that they claim it was from one of their other new spec home.

They have since reached out to try to resolve some of the issues with the house.

My husband and I never thought we would build a new home this late in the game. But when we were looking for a vacation/retirement home, that's when we met Charlie ** at Gemcraft Homes in Captains Cove. Besides being professional and knowledgeable, she took the time to listen. In only 7 months we were enjoying our new Gemcraft home! From start to finish we were in constant communication with Charlie and our Production supervisor, Denny **. I would highly recommend building with Gemcraft Homes.

I accidentally discovered Riverbend Homes while looking to purchase a newly constructed house. Upon arrival to the office, I met Sales Managers Mellissa & Laurie. They both played a SIGNIFICANT ROLE, in me finally signing a contract on October 31, 2023, to build my home with Gemcraft. They each were exceptionally warm, EXTREMELY FRIENDLY, and held my hand throughout the entire process, as this was my first time housing purchase. Then I met Jill, the Loan Originator for Envoy Mortgage, who works with Gemcraft. Although not in person, but over the phone. She also walked me through everything, staying updated with current interest and mortgage rates. Having served in the military, Jill secured me a VA loan, for which I came to the settlement table, with no money down.

In a few weeks, I will settle on a beautiful new Gemcraft home. From my first meeting with sales representative Crissy through the build to settlement, the experience has been wonderful. I was even able to attend a pre-construction meeting to assure the plans were to my expectations. I am confident that my new Nottingham Model by Gemcraft will be a home I will enjoy for many years. I highly recommend this builder.

I'm in the process of having a house built in ridgeley, wv. I have had an excellent experience so far with Gemcraft Homes. Crissy and Patrick have been a pleasure to work with and available any day/time. Patrick would call me on his off days to make sure I am getting everything I want for upgrades and received all my changes and I was happy with the choices. They are incredibly experienced and help you think about every detail. I switched my model design and contract many times and they were so accommodating. If you have a budget they will gladly help you stick to it. I would highly recommend gemcraft if you are looking to build a home. They have a great selection of interior/exterior products for designing your home and the customer service is top notch!!

Despite some negative press about this company, I strongly believe that each individual's experience will differ. Unfortunately, I cannot provide detailed feedback about Gemcraft Homes because I tried several times to contact a representative about their properties but never received a response. This was a significant red flag for me, leading me to explore other options. It's great to hear that others have had positive experiences with their purchases, but I will not have the opportunity to experience it myself.

We built our home with Gemcraft this past year in Ridgeley, West Virginia. We had an amazing experience from start to finish and are so so happy with our home! We worked closely with Patrick and Jim during the planning and contract period! From the start they were very quick to respond with any questions we had and Patrick was able to get us a price on our home the same day we looked at the model home. Patrick was more than happy to price out everything for us and work with us to plan our dream home. Chris and Jim were extremely responsive and answered any questions/concerns we had during the building process. We love our home and all of the customizations we were able to make. Gemcraft homes has great prices, and all of the options that are offered make each home unique. Gemcraft went above and beyond all of our expectations. We have now recommended Gemcraft to many of our friends and look forward to see their success continue in the future.

Gemcraft constructed our beautiful vacation home earlier this year. Charlie (Sales Manager) and Tom (Production Manager) were very professional and great to work with. They were friendly, knowledgeable, and dependable. Communication was always prompt. Charlie and Tom consistently kept us updated throughout the building process. They genuinely care about their clients as well as the construction quality. Much appreciation to Charlie, Tom, and Gemcraft for building our wonderful vacation home!

Working with Kevin ** has been a great experience. His continued service and help post closing has been greatly appreciated. I highly recommend working with him. The home is beautiful and we couldn't be happier.

My husband and I build a home with Gemcraft Homes, the Nottingham Model-we were really impressed with openness and attention to detail that the plan offered. From the time of entering into our contract until we were given our keys at settlement, the sales and build process was a breeze-it could have not of gone better and more smoother! Gemcraft Homes was so easy to work with and the staff which we built a family type relationship with was exceptional. We would build again. The quality of professionalism and a level of comfort was very warm and friendly. In particular...Mr. Pat ** was truly a pleasure to work with and it has been a joy getting to know him. He was very patient to detail in answering any of our questions and I would recommend him to anyone. Hope you all find this comfort in your next home building purchase.

I had a wonderful experience purchasing my property from Gemcraft Homes, and I want to express my gratitude to Tianna for providing a stellar customer experience - she provided a very detailed walkthrough and was incredibly responsive to all my questions and concerns. Her knowledge and professionalism helped with making the arduous buying process more pleasant. I also want to give a special mention to RJ for going above and beyond to address the initial issues I had moving in and ensuring they all got resolved. The team’s dedication to ensuring my satisfaction is truly appreciated. Overall, my experience with Gemcraft Homes has been outstanding, I’m happy and thrilled with my new home. Thank you!

We bought a townhome in Sussex Place and the process was smooth and easy. We had great communication with their team and are pleased with the townhome. I was surprised how much we got for our money considering we are from TN and the Northeast is much more expensive.

Melissa S was always available and ready to help my clients as they purchased their new construction home. It was a pleasure working with her. The few bumps along the way were more tolerable with Melissa as the sales rep.

They rushed me about to close on a house that was not 100 percent done. The shower door was not put on in the master bedroom. The mirrors were missing and so on. I was told they have 30 days to fix the issue after closing however it took more than 30 days for them to bring me the missing items after multiple calls on my end.

When referring clients over to Gemcraft Homes, specifically, Chuck **, and Nicole ** I’m confident my clients are in good hands to plan their dream home. Today’s extremely confusing Marketplace, Chuck, and Nicole take the time to respond to calls anytime day or night and on weekends to make sure clients are comfortable with the decision making process and intricate details of customizing a new home build.

I purchased my Town Home at Magnolia Landing, Joppa, MD as an investment. I rented it as soon as I settled and my tenants love this home. They have asked several times if I would sell it to them. I get an incredible amount of rent, so I am not in the market to sell. I only wish I had purchased a 2nd rental from Gemcraft Homes.

Professional sales staff and modern floor plans, and quality craftsmenship. Gemcraft gets an A+++ across the board. CJ is a rockstar to work with! If you're looking to build your dream house look no further than Gemcraft Homes.

Steve ** is an excellent Salesman! We are so happy we were able to purchase the Gemcraft model home at Magnolia Ridge thanks to Steve excellent sales skills. During the meet and greet Steve was very cordial and welcomed us into the model. He was very patient and spent two hours with us to thoroughly explaining every aspect of the property, neighbors and future plans for Phase II. He never pressured us but instead showed us the value in purchasing our home sold is and community.. Steve went above and beyond by making sure we were comfortable with everything in the house and after closing. Even after purchase he even went out of his way to ensure the broken shingles on our roof were fixed without us even having to ask.

We are truly grateful to have connected with Gemcraft. They built us an affordable, quality forever home. Charlie ** the community sales manager was awesome from start to finish. Tom ** the project manager was meticulous and detail oriented. We are truly grateful to have chosen Gemcraft.

Throughout our new home buying/building Process we worked with Chuck ** and Nicole **. They were always a text or call away and went above and beyond to provide top notch service from start to finish. I continue to recommend them to anyone who is considering the home building process and could not be happier with the service they proved as the sales team that represented Gemcraft Homes through our buying and building process.

Do your homework and read up on all of the reviews from this builder and don't buy a home from this company. They misrepresent their properties and will not refund your deposit even if they are at fault. Save your money and go work with a quality builder and you do your due diligence etc... If you are working with a realtor have them research the builder as well.

Not good is an understatement. I highly recommend thinking twice before buying a Gemcraft home. We bought a home with Gemcraft in April 2022. My advice is to stay away from them. They messed up multiple upgrades in my home, for example, every door in my house had to be ripped out, frame included, because they put the wrong doors in, even though we told them prior to them installing the doors that they were wrong. We had lived in the house for 3 months before they did this, so we had to deal with all our interior doors being in the garage that entire time and then the mess when they ripped them all out to replace them. We did not even have a mantle on our fireplace when we moved in. No one quite seemed to know where it went.

We were so excited to be building a new home. Everything started out great, but when we got to the end it all fell apart. They did the worse finishing job in our home! You can see every seam in the drywall every hole for the sprinklers, lights and outlets are cut so large on most you can see a hole and the sprinkler covers in some rooms will not even stay in the ceiling. The painting was also terrible. You can see pieces of roller or dirt stuck in the paint. We have also had to call the electrician, HVAC, and fireplace contractors for issues within the first two months. They have no quality control and when you call with frustrations they try to make it like you are being ridiculous. This was supposed to be a happy time, that has instead turned into months of frustrations and additional costs out of our pockets to make things right.

I want to start by saying I came in with high hopes when building my home with Gemcraft. We did a walk-through of the model home and was impressed by the finished basement, the finishes and the representative that we toured with. We decided that day we would purchase and chose a floorplan and gave our deposit within 24 hours. What was to follow was a year's log wait that included permits, lender changes and increased interest rates. Much of what could not be controlled by Gemcraft, but after closing I totally place much of the responsibility of what has (and hasn’t) occurred on Gemcraft.  

Had a home built by them. Home itself is nice. What I did not like is their business practices. I have a warranty with the home. I have two three issues, roofing, gutters, and HVAC. I have been after them for months warranty is almost expired spoke to someone today and was basically told they are not going to fix anything. Now I must come out of pocket to fix issues that are clearly warranty issues in contract that they are refusing to fix. I work for a law firm, they said I have a case and will represent me pro bono. But I really do not want to go through all of that. All I want is my issues fixed.

We had Gemcraft build our home on our lot - it is beautiful and almost a dream come true. At the beginning of the process, the communication was excellent, and follow through on spot. As the home came closer to completion, communication began to dwindle, and things were not getting completed. When the final draw was made we sat down and created the punch list as we signed the final documents. This is when service and communication came to a screeching halt. I love my house, but the finished work is not what a semi-custom house should be. I have exposed vent pipes, a basement window that is not cut out, screens missing and not installed, and a stove that does not work properly.

We have thankfully not had any major issues but many minor ones. We had a small leak in the finished basement ceiling months ago and I am still waiting on someone to fix the drywall, we had two broken cabinet shelves at final walkthrough (more than a year ago). I was told new ones were being ordered (more than once), still no shelves. Water shut off was buried for me and my neighbor, they came out and fixed neighbors and not mine. Seemed confused. Responses range from none - to lies. Follow up is almost non-existent. Following up with the service department is a part-time job. We have had many things fixed, but it is very hit or miss. They do build a beautiful home though. We love our home and just wish that getting service completed was not so aggravating.

I purchased a home from GemCraft at the end of 2021. I built the house starting in January and it took almost 12 months to complete. Along the way I was that home buyer that came to the job site weekly. Along the way pointing out issues with wiring, plumbing, etc... Of course nothing ever was addressed timely or at all, just excuses. Halfway through, they decided to fire my salesperson and project manager. During my walk-through, I pointed out a full list of things missing/Broken/wrong and I was assured they would be fixed asap. Like broken windows, missing molding, paint not complete, fixtures hanging of the wall, etc... not small stuff. Of course like a good used car salesman, once you sign, they disappear and it became my job to track them down.

If you’re looking to build your dream house look no further than Gemcraft Homes. We were so incredibly lucky to find them after almost giving up on our search due to dealing with other builders who used high pressure sales tactics and made it obvious that our interests are second. We give Gemcraft an A+++ across the board. They offer many modern and open floor plans, the option to build in community, or standalone lot. Their sales team is incredible. They are knowledgeable, transparent, flexible, and friendly. We worked directly with Pat who went above and beyond to help ensure our satisfaction and our expectations were exceeded.

We love our Gemcraft Home. The design is open and well thought out. The entire process was very easy, from Sales Staff to Construction process. We were updated throughout the process and invited to the home during the pre-drywall process. Our Presettlement walkthrough was very detailed, The Construction Manager reviewed all the components of the home. Explained all details as for emergency shut-offs for water and electricity. We would Recommend Gemcraft Homes to all of our friends and family.

We moved into our new Gemcraft home last year. We have had a great experience working with Gemcraft all the way from the contract process and financing through construction. Our superintendent was excellent to work with, very professional and knowledgeable. We LOVE our house and were very proud to show it off! We referred one of our friends to Gemcraft and they decided to buy a new Gemcraft home rather than purchasing an existing home. We feel we got a great value and the base home already had most of the features we were looking for and we were able to add options to give us everything else we wanted.

Gemcraft Homes recently built a house for us and the experience was great. They completed the process as expected and handled all issues professionally and in a timely manner. They were flexible too when we asked for changes. We are happy to recommend them.

We bought our house in June 2021 from Gemcraft. We signed our contract in February for a house already in construction. We were very happy with the process we went through to chose all the interior and exterior fixtures, cabinets, flooring, siding, molding, lighting, etc. They had a great selection and made this very easy and painless. We did several upgrades and didn't feel like they were hitting us with excessive charges, great value overall. The walk through prior to settlement was easy with very few issues. Those that we identified were corrected immediately. We have been in the house about 6 months and the quality of their workmanship has shown through. We simply have not run across any issues. I would definitely buy another home from Gemcraft.

My fiancée and I had our first home built by Gemcraft and were very pleased with our experience. Our salesman, Pat **, was very helpful walking us through the process and explaining what to expect so we could be comfortable with our decisions. Given the shortages and general difficulties with building a home during the pandemic, Gemcraft did a great job making the construction process as stress-free as possible. And the service department has been responsive in addressing any minor issues we’ve identified since moving in.

We built in 2013, our experience with Della was great. She walked us through our first home building experience and 9 years later we still love our home. Even well after the years she has always stayed only a phone call away. We have sent others as well to her and she was just as responsive and helpful. Great building experience with her by our side!