Gemcraft Homes

Gemcraft Homes

Hagerstown, MD

 2.8/5 (53 reviews)
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Overall Rating2.8 out of 5
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Verified Reviewer
Original review: May 25, 2023

Do your homework and read up on all of the reviews from this builder and don't buy a home from this company. They misrepresent their properties and will not refund your deposit even if they are at fault. Save your money and go work with a quality builder and you do your due diligence etc... If you are working with a realtor have them research the builder as well.

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Verified Reviewer
Original review: May 17, 2023

Not good is an understatement. I highly recommend thinking twice before buying a Gemcraft home. We bought a home with Gemcraft in April 2022. My advice is to stay away from them. They messed up multiple upgrades in my home, for example, every door in my house had to be ripped out, frame included, because they put the wrong doors in, even though we told them prior to them installing the doors that they were wrong. We had lived in the house for 3 months before they did this, so we had to deal with all our interior doors being in the garage that entire time and then the mess when they ripped them all out to replace them. We did not even have a mantle on our fireplace when we moved in. No one quite seemed to know where it went.

There have been multiple issues, which have not been fixed and they have excuses for everything. Gemcraft left us with a backyard full of downed and dead trees, and refused to clean it up. We had to pay a tree service to do that. The service group is as bad as the building group. They squabble with each other like high schoolers, each blaming the other and no one wanting to fix any of the issues. Get used to finding your own contractors to fix all the problems they leave you with or learning how to DIY, because Gemcraft is worthless with fixing their issues they leave behind.

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    Verified Reviewer
    Original review: March 28, 2023

    We were so excited to be building a new home. Everything started out great, but when we got to the end it all fell apart. They did the worse finishing job in our home! You can see every seam in the drywall every hole for the sprinklers, lights and outlets are cut so large on most you can see a hole and the sprinkler covers in some rooms will not even stay in the ceiling. The painting was also terrible. You can see pieces of roller or dirt stuck in the paint. We have also had to call the electrician, HVAC, and fireplace contractors for issues within the first two months. They have no quality control and when you call with frustrations they try to make it like you are being ridiculous. This was supposed to be a happy time, that has instead turned into months of frustrations and additional costs out of our pockets to make things right.

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    Verified Reviewer
    Original review: Sept. 29, 2022

    I want to start by saying I came in with high hopes when building my home with Gemcraft. We did a walk-through of the model home and was impressed by the finished basement, the finishes and the representative that we toured with. We decided that day we would purchase and chose a floorplan and gave our deposit within 24 hours. What was to follow was a year's log wait that included permits, lender changes and increased interest rates. Much of what could not be controlled by Gemcraft, but after closing I totally place much of the responsibility of what has (and hasn’t) occurred on Gemcraft.  

    Overall, the home is pleasing, however there are some deficiencies. One obvious and major one is the improper grading and seeding of the lawn in all of the homes. The soil is poor, the seedling was done improperly and when you enter the community it looks like a desert. Ultimately, we ended up spending over 13,000 to initially reseeded which wasn’t successful and finally sod and purchased irrigation (a cost we knew we would do once lawn was properly done). Internally, finishes were sloppy, grouting improperly done, porcelain tiles laid crookedly (after paying an astronomical amount waiting for medicine cabinets for 3 and a half months (still waiting).

    Every week since I moved in 3 months ago, I would find something that was discouraging. While I understand the climate post COVID when you invest in such a large purchase you expect pride to be placed into the work. It was not. The only consistent is the help of the Realtor representative working in the office. He has been nothing short of amazing and has made things happen (and still is). I hope Gemcraft improves their process and quality so others will not be disappointed like I am.

    6 people found this review helpful
    Verified Reviewer
    Original review: July 13, 2022

    Had a home built by them. Home itself is nice. What I did not like is their business practices. I have a warranty with the home. I have two three issues, roofing, gutters, and HVAC. I have been after them for months warranty is almost expired spoke to someone today and was basically told they are not going to fix anything. Now I must come out of pocket to fix issues that are clearly warranty issues in contract that they are refusing to fix. I work for a law firm, they said I have a case and will represent me pro bono. But I really do not want to go through all of that. All I want is my issues fixed.

    They have been here twice to fix two other issues but because my current issues are so close to the warranty expiration period they will not schedule someone to fix it. I have had other issues that I fixed myself as they were small things. But bottom line is this company (like most builders) just want to build a house, you buy it and they move on. If you are going to build, get a good attorney on your side, sign nothing until an attorney reviews.

    7 people found this review helpful
    Verified Reviewer
    Original review: July 5, 2022

    We had Gemcraft build our home on our lot - it is beautiful and almost a dream come true. At the beginning of the process, the communication was excellent, and follow through on spot. As the home came closer to completion, communication began to dwindle, and things were not getting completed. When the final draw was made we sat down and created the punch list as we signed the final documents. This is when service and communication came to a screeching halt. I love my house, but the finished work is not what a semi-custom house should be. I have exposed vent pipes, a basement window that is not cut out, screens missing and not installed, and a stove that does not work properly.

    I have sent a communication to the sales dept., the supervisor, the owner, and the service supervisor and still after 2 months I still have major items in need of repair. I have been advised that my next step will need to be legal action, but I thought I would write a review first to see if I get my dream home finished.

    8 people found this review helpful
    Verified Reviewer
    Original review: April 25, 2022

    We have thankfully not had any major issues but many minor ones. We had a small leak in the finished basement ceiling months ago and I am still waiting on someone to fix the drywall, we had two broken cabinet shelves at final walkthrough (more than a year ago). I was told new ones were being ordered (more than once), still no shelves. Water shut off was buried for me and my neighbor, they came out and fixed neighbors and not mine. Seemed confused. Responses range from none - to lies. Follow up is almost non-existent. Following up with the service department is a part-time job. We have had many things fixed, but it is very hit or miss. They do build a beautiful home though. We love our home and just wish that getting service completed was not so aggravating.

    5 people found this review helpful
    Verified Reviewer
    Original review: April 18, 2022

    I purchased a home from GemCraft at the end of 2021. I built the house starting in January and it took almost 12 months to complete. Along the way I was that home buyer that came to the job site weekly. Along the way pointing out issues with wiring, plumbing, etc... Of course nothing ever was addressed timely or at all, just excuses. Halfway through, they decided to fire my salesperson and project manager. During my walk-through, I pointed out a full list of things missing/Broken/wrong and I was assured they would be fixed asap. Like broken windows, missing molding, paint not complete, fixtures hanging of the wall, etc... not small stuff. Of course like a good used car salesman, once you sign, they disappear and it became my job to track them down.

    Here I am 5 months after settlement and still can't get them to correct the problems. I even wrote to the owner and he does the same as all the other lackeys in GemCraft, pushes it off on someone else who never completes a task. If you are in the market for a new home, stay clear of this group. You will regret your purchase.

    5 people found this review helpful
    Verified Reviewer
    Original review: Feb. 14, 2022

    If you’re looking to build your dream house look no further than Gemcraft Homes. We were so incredibly lucky to find them after almost giving up on our search due to dealing with other builders who used high pressure sales tactics and made it obvious that our interests are second. We give Gemcraft an A+++ across the board. They offer many modern and open floor plans, the option to build in community, or standalone lot. Their sales team is incredible. They are knowledgeable, transparent, flexible, and friendly. We worked directly with Pat who went above and beyond to help ensure our satisfaction and our expectations were exceeded.

    As someone who has worked in construction and sales, Pat shared his experience to ultimately ensure we got the best quality and value for our budget. He took the time to explain things to us and point out things that we hadn’t even considered about options that we chose. From the day we signed the contract until we moved in Pat and Dan, who oversaw the construction of our home, stayed in contact regularly to give us updates and answer any questions we had along the way. We are so impressed with the quality and value of the home. It is our dream home and we look forward to making memories in it for years to come.

    3 people found this review helpful
    Verified Reviewer
    Original review: Feb. 6, 2022

    We love our Gemcraft Home. The design is open and well thought out. The entire process was very easy, from Sales Staff to Construction process. We were updated throughout the process and invited to the home during the pre-drywall process. Our Presettlement walkthrough was very detailed, The Construction Manager reviewed all the components of the home. Explained all details as for emergency shut-offs for water and electricity. We would Recommend Gemcraft Homes to all of our friends and family.

    2 people found this review helpful
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    Gemcraft Homes Company Information

    Company Name:
    Gemcraft Homes