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Reviewed Sept. 25, 2023
When referring clients over to Gemcraft Homes, specifically, Chuck **, and Nicole ** I’m confident my clients are in good hands to plan their dream home. Today’s extremely confusing Marketplace, Chuck, and Nicole take the time to respond to calls anytime day or night and on weekends to make sure clients are comfortable with the decision making process and intricate details of customizing a new home build.
Reviewed Sept. 20, 2023
I purchased my Town Home at Magnolia Landing, Joppa, MD as an investment. I rented it as soon as I settled and my tenants love this home. They have asked several times if I would sell it to them. I get an incredible amount of rent, so I am not in the market to sell. I only wish I had purchased a 2nd rental from Gemcraft Homes.
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Reviewed Sept. 9, 2023
Steve ** is an excellent Salesman! We are so happy we were able to purchase the Gemcraft model home at Magnolia Ridge thanks to Steve excellent sales skills. During the meet and greet Steve was very cordial and welcomed us into the model. He was very patient and spent two hours with us to thoroughly explaining every aspect of the property, neighbors and future plans for Phase II. He never pressured us but instead showed us the value in purchasing our home sold is and community.. Steve went above and beyond by making sure we were comfortable with everything in the house and after closing. Even after purchase he even went out of his way to ensure the broken shingles on our roof were fixed without us even having to ask.
Whenever I see Steve in the neighborhood he walks over to say hi and remembers me and my GF by name and always gives updates on how the community is improving and offers any advice on how we can keep our values up. Steve is the perfect example of a true and trusted sales professional and we are proud to live here thanks to him. If he was Lamar Jackson I’d pay him 270 million a year!
Reviewed Sept. 6, 2023
We are truly grateful to have connected with Gemcraft. They built us an affordable, quality forever home. Charlie ** the community sales manager was awesome from start to finish. Tom ** the project manager was meticulous and detail oriented. We are truly grateful to have chosen Gemcraft.
Reviewed Aug. 29, 2023
Throughout our new home buying/building Process we worked with Chuck ** and Nicole **. They were always a text or call away and went above and beyond to provide top notch service from start to finish. I continue to recommend them to anyone who is considering the home building process and could not be happier with the service they proved as the sales team that represented Gemcraft Homes through our buying and building process.
Reviewed Sept. 11, 2023
Professional sales staff and modern floor plans, and quality craftsmenship. Gemcraft gets an A+++ across the board. CJ is a rockstar to work with! If you're looking to build your dream house look no further than Gemcraft Homes.
Reviewed May 25, 2023
Do your homework and read up on all of the reviews from this builder and don't buy a home from this company. They misrepresent their properties and will not refund your deposit even if they are at fault. Save your money and go work with a quality builder and you do your due diligence etc... If you are working with a realtor have them research the builder as well.
Reviewed May 17, 2023
Not good is an understatement. I highly recommend thinking twice before buying a Gemcraft home. We bought a home with Gemcraft in April 2022. My advice is to stay away from them. They messed up multiple upgrades in my home, for example, every door in my house had to be ripped out, frame included, because they put the wrong doors in, even though we told them prior to them installing the doors that they were wrong. We had lived in the house for 3 months before they did this, so we had to deal with all our interior doors being in the garage that entire time and then the mess when they ripped them all out to replace them. We did not even have a mantle on our fireplace when we moved in. No one quite seemed to know where it went.
There have been multiple issues, which have not been fixed and they have excuses for everything. Gemcraft left us with a backyard full of downed and dead trees, and refused to clean it up. We had to pay a tree service to do that. The service group is as bad as the building group. They squabble with each other like high schoolers, each blaming the other and no one wanting to fix any of the issues. Get used to finding your own contractors to fix all the problems they leave you with or learning how to DIY, because Gemcraft is worthless with fixing their issues they leave behind.
Reviewed March 28, 2023
We were so excited to be building a new home. Everything started out great, but when we got to the end it all fell apart. They did the worse finishing job in our home! You can see every seam in the drywall every hole for the sprinklers, lights and outlets are cut so large on most you can see a hole and the sprinkler covers in some rooms will not even stay in the ceiling. The painting was also terrible. You can see pieces of roller or dirt stuck in the paint. We have also had to call the electrician, HVAC, and fireplace contractors for issues within the first two months. They have no quality control and when you call with frustrations they try to make it like you are being ridiculous. This was supposed to be a happy time, that has instead turned into months of frustrations and additional costs out of our pockets to make things right.
Reviewed Sept. 29, 2022
I want to start by saying I came in with high hopes when building my home with Gemcraft. We did a walk-through of the model home and was impressed by the finished basement, the finishes and the representative that we toured with. We decided that day we would purchase and chose a floorplan and gave our deposit within 24 hours. What was to follow was a year's log wait that included permits, lender changes and increased interest rates. Much of what could not be controlled by Gemcraft, but after closing I totally place much of the responsibility of what has (and hasn’t) occurred on Gemcraft.
Overall, the home is pleasing, however there are some deficiencies. One obvious and major one is the improper grading and seeding of the lawn in all of the homes. The soil is poor, the seedling was done improperly and when you enter the community it looks like a desert. Ultimately, we ended up spending over 13,000 to initially reseeded which wasn’t successful and finally sod and purchased irrigation (a cost we knew we would do once lawn was properly done). Internally, finishes were sloppy, grouting improperly done, porcelain tiles laid crookedly (after paying an astronomical amount waiting for medicine cabinets for 3 and a half months (still waiting).
Every week since I moved in 3 months ago, I would find something that was discouraging. While I understand the climate post COVID when you invest in such a large purchase you expect pride to be placed into the work. It was not. The only consistent is the help of the Realtor representative working in the office. He has been nothing short of amazing and has made things happen (and still is). I hope Gemcraft improves their process and quality so others will not be disappointed like I am.
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