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I used this company for the closing of my house. They screwed up BIG time in their paperwork, and when I went to the tax appraisal office they informed me that the house that I just closed on was not in my name, only the land. Could of been an easy fix but the lady that did my closing had a very bad attitude, screamed at me, and then hung up on me. I then tried to solve the issue with the branch manager but she would not call me back. So I went ahead and tried to contact the president of the company, and left a message with his secretary. Once again I never received a call back. So after 2 months of me trying to get them to fix THEIR mistake I had to hire an attorney which solved their mistake in less than 24hours. I would not recommend this business to anyone. They are very unprofessional and do not know what they are doing in this line of work. I only gave them a star because I was required to in order to leave a review.
135 W Delano Ave, Prescott Highland East, Prescott AZ. New Home Investor Funded. Sold for $450,000.00 (Wells Fargo Bank Loan 100 Financed). First American Title Insurance. Insured/Licensed Arizona Title Co for Escrow. All Policies were issued by First American Title. Home sold with 2 HUD NOT MATCHING. Investors not paid off. NO DEED OF RELEASE FOR THE TWO INVESTORS. One Investors recorded on Record said they were not on the home. HUD Shows them being Paid off.
2nd investor was not Paid. Check cancelled IN ESCROW and HUD SAYS FBO FOR BENEFIT OF OTHER. First American Title issued the new owner a Title Policy. The new owner was foreclosed on 2nd buy, Paid 1/2 of first buyer $255.000.00. Title Search showed first investors still recorded on record. First American Title issued an indemnity saying they had the Deeds of Release. They were never produced and First American took one Investor to court to have them sign off saying that they intended to sign off. Then put a lien on their home in another state for court cost as the Judge In Prescott said the the Deeds of Trust were only good for 6 yrs. Arizona Law is 10 yrs. Arizona is the only state that a Title Co and partner with a Developer. First American Title was a partner with the Developer of Prescott Highland East in Prescott AZ. Trust 5055? Developer was partner with First American Trust Dept for this Development. Prescott Highland East.
My daughter used First American to close on her first house, and they were acquaintances of our family. Who we knew had no impact, as fees, fees and more fees kept piling up. Our closing estimate said one number, while the actual costs were much higher. We tried repeatedly for better explanations of the costs, but we were told by our rep Marsha, that they were regulated. Yes, the business is regulated, but not processing fee after review fee, after other fees. Never, Never use them for a business transaction!
First American Title Insurance Company is one of the worst title insurance company I ever dealt with. If you are a potential home buyer that lives out of town please DO NOT use this company. Last June 2018, my wife and I purchased a house in Detroit through First American Title Insurance. The purchased went as planned up to closing. All of the closing paperwork was mailed to my home of record. No instruction was attached indicating that something else needed to be done.
Last week I went to pay the property taxes for the house and found out that the taxes are still in the previous owner’s name. I called First American Title Insurance company and asked why the taxes are in the previous owner’s name and was told that First American Title Insurance Company should have delivered the Principal Residence Exemption (PRE) Affidavit to the city of Detroit Assessor's office. The closing agent also indicated that it was our responsibility after 45 days. I asked why they didn’t submit the affidavit and she informed me that sometimes the city of Detroit is behind. The closing agent sent me a copy of the affidavit. Now NOWHERE on this form does it indicate that the purchaser has 45 days to mail this form. I called the City of Detroit Assessor's office and told by a representative at the assessor’s office that it will cost $200.00 I was outside of the 45 day timeframe. The fine is $5.00 a day up to $200.00.
I immediately called First American Title Insurance Company to confirm that they delivered the $200.00 affidavit to the assessor’s office and they immediately placed the blame on me. I informed the representative that I was just told the day prior that the form had been sent and there was just a lag in Assessor's office processing time. She stated that they had no proof that the affidavit had been sent nor received.
It is disappointing that after paying all necessary fees and completing all documentation required on my end my home is still listed in the previous owner’s name 8 months after closing. First American Title offered no resolution and I dismissed to correct this issue on my own. Therefore, I am writing this review to let everyone know NOT to used First American Title Insurance Company for any residential or commercial purchases. We have purchased two houses in the past 12 months and we did not have this problem with the other title companies. BEWARE!
Donna, who handled the sell of my property requested a demand notice from Waste Management over a month prior to closing off my property that I sold. Another bill was issued two weeks prior to closing. My inept escrow agent didn't think to make a final request for a demand notice closer to the close of escrow, and because of their lack of attention to detail, I now have an account that is delinquent and in collections. When I called to have the escrow company explain why this happened, the escrow agent refused to taken any accountability or responsibility for the situation. I shouldn't have to tell an escrow agent how to do her job, or that one should probably request a new demand notice if escrow is closing more than a month after the initial demand notice was requested. I'm absolutely abhorred by their lack of customer service, and their poor attention to detail. I will NEVER recommend using them.
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I have been scammed many times. I thought that I was asking the right questions, but I missed the important ones. They claim to be lawyers working as a 3rd party to sell timeshares on behalf of a timeshare reseller who was shut down. They could not/would not tell me a name. Their talk is typical: claim your timeshare is sold (around $22000). They are going to walk you through the whole process. It won't cost you anything. Papers & check will be sent to you FedEx, etc.
The only problem is that they are lying. You have to pay the Florida Documentary Sale Tax, which actually exists. Since you don't live conveniently near a clerk of court that covers your timeshare district to pay it, they will ask the buyer to pay it. You must send him the money via Western Union. My buyer is in the Dominican Republic. See the red flags yet? I saw them, but their reasoning was plausible enough to get me to go along. Still lots of talk of a FedEx package containing papers & a huge check. No papers, no emails,& when pressed to provide a tracking number things began to break down.
I was given a false number because there was no package. Then the tale changed. My deed was lost & they could find it for $400. Ok, they would split the cost & it would be just $200. The story then changed from lost deed to "registration". When I pushed back they stopped talking to me. So I have disputed the Western Union transaction & I am writing complaints. Neither one will do me any good, but if it will help another timeshare owner it is worth it. Avoid: Ashley **, Michael **, Kevin **, Newberry, FL, Dawson **, Felix **.
This company were very unprofessional and did not do their job in a prompt and adequate way. The staff was rude, unhelpful and expected me to pay them for things that were not necessary. I will never use them again.
The company provided me with a refund for my title fees. This was a satisfactory resolution, obviously it would have been better for everyone if things were smooth in the first place.
I recently went through a home purchase where I was the buyer. First American initially gave an incorrect Preliminary Title Report to my mortgage company. When they finally got around to giving a correct one to the mortgage company (three days before my scheduled closing), it showed unreported issues on the title. Apparently there was a title transfer within 90 days which caused my mortgage company to delay closing since a 2nd appraisal was needed. I had to pay an additional $1k in costs due to 2nd appraisal and rate lock extension fees. The First American office was located in SE Portland. My title officer was William **.
I had a closing at a location in Illinois. An Employee went through my file and got all my personal information. She called my home (I still have her name/information on my caller ID). She called my home more than once. She admitted to me that she went through my files but denied it to American Title. American Title hung up on me when I contacted them about it. They didn't do anything about it even though I had proof. So unprofessional and they do not protect your privacy. Beware!
Please, do not use these people. They do not know what they are doing. My wife and I just lost 1.2 million dollars due to their incompetence. We sold some land back in 2006 and they did the title work. My wife told them it was for surface rights only. They wrote it up as "excepting all mineral rights". It should have said "surface rights Only". We have a chance to sell these mineral rights, 110 acres at 11,000 dollars per acre. We cannot claim title to them because of their wording on the title. We are both retired and almost 70 years old. This was to be our retirement money, which is gone, thanks to First American Title Insurance.
My wife even question the wording of the title using "except all mineral rights" instead of "surface rights only" and was told that was the same thing and not to work about it. It only gets worse. We cannot bring action against First American Title Insurance because of the statute of limitations, because of Supreme Court Ruling, that we should have known at filing. Well, we never filed anything and took their word for it. They did the filing and we got screwed out of our mineral rights and retirement income. I have reached out to them by phone and email. They are no help. They know they messed up but are not communicating about this in any way. I guess the less they say the better for them.
The Eagle Foreclosure title insurance admitted that the parties listed as beneficiary were not authorized to file foreclosure papers. They did anyhow but later rescinded the notice of default and notice of intent of sale. However, they demanded $96,600 in attorney fees for defending their right to a non-judicial foreclosure, even though they stopped it on their own.
When I found out I had title insurance I contact the above claims handling who took months delays then denied my legitimate claim. The above breached the indemnity contract, are liable for my losses and had property sold with unmarketable title. Seller not in good standing. Liens lis pendens. Lawsuits all over. Property ** New York. My ex then sued me alleging I was nominee. Untrue. I owned it. My closing attorney ** had title certified with above First American. He sued me with John my ex alleging otherwise. That's why they fail to release owner policy prior. I was insured but property had many issues.
This company, once they get your money will not release it. I entered into a contract with a seller with specific contingencies in the contract that the seller did not meet. Therefore, the contract was null and void. The seller refused to sign a termination. The realtor who was a dual agent was really working on the side of the seller because he had multiple properties listed for the seller. The contract stated that I would have to wait 180 days after the contract was signed to get my money back. I waited and the First American still won't release my funds without getting a signature! How can they just keep your money?
Melissa, the Branch Manager, neglected to provide pertinent information during our closing. When we had issues after, she did nothing to help solve the problem. Terrible customer service. No one wants to feel like information hasn't been disclosed with such an important financial situation.
My friends John and Linda have been tied up in litigation with this company for over 7 years. In the meantime they are now wanting to settle so obviously they are accepting some blame. However, it is coming a little too late and a little too little. My friends have in the meantime list their beautiful home and in their senior years have had to downsize considerably. I have been a realtor in Toronto since 1988 and I have never seen such a lack in action on the title insurance part. I hope they can resolve this soon as the health of my friends has been affected.
I am writing this in support of John of Huntington Beach CA. I have known John for 60 years. I obviously knew him before all this started. Since this started I have seen a change in John. He is emotionally drained which shows physically in his face and the way he now moves around. This ordeal, that has gone on too long, has also taken its toll on his lovely wife. She has developed a stress related shake in her hands that I do not remember her suffering from before all this started. I do hope that this legal harassment ends soon so they can have their life back.
There is no such thing as "Title Insurance", it is merely an "Indemnity Contract." In California the title industry got legislation passed in 1966 exempting them from responsibility and liability for any mistake they make. Title companies use "outside counsel" to give the appearance of "clean hands". I am a former First American employee and have been am in litigation for over seven years. After losing their Motion for Summary Judgment and Judgment on the Pleadings, the Court having found 19 triable issues of fact and running up over a million dollars in legal fees FATCO has hired a fourth outside law firm to continue legal harassment. There is only one person at First American with the authority, ability and who had the motive, method and opportunity to continue litigating attempting to ruin us financially and he is now in charge.
Attempted to reason and use common sense to utilize my First American Insurance Policy which we purchased 2 weeks ago to protect us going into our new home. We contacted the agent for our policy to replace a nonworking microwave covered under my policy. First American has no desire to help but rather stand behind "policy" even though it makes no sense. We had service rep tell us the unit was over ten years old and made little sense to invest in its repair to make it heat. First American states they have to send another service tech at my cost to attempt a repair anyway ($65 to $75). If not repairable they state they will then replace the unit with a comparable unit but can't guarantee it will match the rest of the kitchen appliances. They did commit if the replaced unit was unacceptable they will cash out to us. No guarantee here either how much.
We did the legwork and found an acceptable unit on sale for the lowest price anywhere on the market and closest to match our other kitchen appliances. We offered if they will pay the $218 (cost of the microwave we found) I would waive the delivery and installation fees. Not acceptable to them "have to follow policy" given to us again. Asked for manager... same story! First what do we pay insurance for? And we wonder why insurance companies get bad press!!! Sure hope I don't experience any other needs to use this policy. I would "not" recommend First American Title Insurance to anyone!!!
In refinancing my home in Palm Springs, CA I accidentally received email stating to a vice president of FATCO that "it was a good time to place his lien into my escrow because there was plenty there". FATCO claims to have a judgment for taxes owed on a sold TX property. They charged me interest on these taxes. Why? TX escrow paid for FATCO Title Insurance. If there were any taxes; why wouldn't the tax office claim it, & why didn't FATCO Title Ins. take care of taxes being there was insurance paid in the escrow.
So, Mr. Dean **, VP First American Title had a concocted lien for taxes owed that had grown to $62,000.00. Oh yes, he settled for $40,000.00. I am 77 years old & needed to refinance. My husband has been gone since 4/8/2012 & he took advantage of me in this way. He is causing me severe depression. FATCO or Dean ** got more than I did through what I think was fraud. Re the lien: I told him that it was not I in court, because I was in CA on the same day in another FATCO office, signing papers with my deceased husband. Thus, it was not possible to be in a TX. court. He said "water over the dam".
A company called Extant Properties purchased the Hidden Springs property in TX through FATCO & that the court had issued a 'Release of Lien' which included April **, Bernard **, & Myself, Carol **. Why FATCO litigated & received judgment against me only & I was never notified. FATCO still took $40,000.00 because a Mr. ** from Athas Mortgage told him in a memo (I received in error) "go ahead with the lien because there was plenty there". Then, Mr. ** continued saying personal & rude remarks in this memo about me. I thought this was priviledged (client) information.
By taking 4 months to close I was deeper in financial ruin. I was coerced into signing the escrow papers for $22,000.00 because of Mr. ** & Mr. ** knowing each other previously & discussing my finances as well as opinions by Mr. **; re funds he could get from my refinance. It cost fees of $42,000.00 & $40,000.00 & I was only able to get a 10-1/2% rate because of the negativity discussed by Mr. ** (employee of Athas Mortgage) with FATCO's Mr. Dean **. They both should be fined or disciplined for causing me such hurtful, financially disastrous, & abusive pain. I was forced to seek medical help. My refinancing has left me in a horrible position. I must pay $3600/mo payments. How can this be done on my small SS check? How can licensed professionals be able to commit these acts that can cause me to lose my home?
As a senior citizen & unable to defend myself against this abuse, please help me redeem the unlawfully gained $40,000.00 ($62,000.00 originally) that could not have been taxes & there could never have been taxes in an escrow where Title Insurance was paid. At my age, and my health status, I may not have much time to recover the ill gotten gains if you cannot help. Thank you in advance for your help and/or attention to this matter. What I have described above is more reason(s) why Title companies are really not needed. When they get paid their fees (and they are expensive), When, where or how do they settle claims that are not in their favor? Why do we pay fees for Title Insurance? Many other FATCO clients claim their calls are never returned when there is a problem.
The first reason for "needing" Title Insurance is alledged taxes that have not been paid. The second is fraud or forgery, etc. The third is for a spouse or unknown heir who makes claim on property. In my case, I was told it was taxes not collected. Then the fraudulent behavior of discussing my available funds & Mr. **' negative remarks that were damaging & abusive & caused me to pay 10-1/2% ($3680.00/mo.) vs my old payment of $1145.00/mo. which was already difficult for me.
I am not sure why FATCO sued me for Extant Properties alleged tax problem (I got copies of this from the Bexar County Recorder's Office). The tax problem was fiction because the tax office said there were no taxes owed. They verified that taxes on my 5500 home that burned to the ground was taxed from 1/6/1990 until Extant Properties purchased the property. Bexar County could not reverse the over taxed amount & the taxes were paid. I need this money returned to me due to the fraudulent methods used by FATCO & compounded by Mr. **. I hope there is justice and a way for FATCO to return the $40,000.00.
First American Title notified us that there was an error in the recording of our house and land. We were supposed to get another acre. Somebody else came and paid the back taxes on this piece of land and we lost the property to them. First American Title did not protect us. They will do anything to get out of their liability. Their pseudo-attorney did it her way. She knew which buttons to push. Stay away from this company.
I sold my home. My name is the only name on title. My ex-wife quick claimed her interest in it many years ago yet FATCO is refusing to insure title unless I go track her down somewhere and ask her if she wants half the proceeds. I have a threatening text from our real estate agent who happens to be good friends with Diane ** at First American Title. Our agent is disgruntled because we bought another home without using his assistance. I was not under contract to purchase a home through him. They both should be fired for misconduct.
I bought a property 3 years ago and all the sudden somebody took possession of one building in it. I spent over $6000 in lawyers and paperwork to prove that it was mine. The title insurance company denied my claim saying that since I did not lose any part of the land they are not obligated to pay ANYTHING. I thought that the insurance will protect me from this kind of situations, but no, they did not do anything... I even had to go and get all the paperwork they required and do all the work myself trying to get coverage for this. THIS COMPANY IS A RIPOFF. THEY HAD ALL THE EXCUSES NOT TO COVER ANYTHING. The person that took possession of the building actually had a deed for it. Still I had to lose all that money to protect my property.
I refinanced my house in 2010 and, I thought, added my new husband to the title. First American was our title insurance company. Now nearly six years later, I go to refinance (First American the title company again) and I find that my husband was never added to the title. This delayed closing while the lender figured out what to do about it. In talking to paralegal friends, I found out that my town requires an "exempt" stamp to show you don't have to pay transfer taxes and in order to get that you have to schedule an inspection which takes at least 2-3 weeks. The next thing I know, the lender is telling me the title company says everything is good to go, we're set for closing. I asked about the exempt stamp and the inspection and they said the title company had everything under control.
The day before closing the title company calls me and tells me that I have to go to my town and get an exempt stamp. The person I talked to had no idea about the requirement for the inspection or that it would take 2-3 weeks. I explained all of that and he still said we were clear for closing. He even wanted me to go to the town that day. But of course, if we can't get the exempt stamp to file the quitclaim deed to get my husband on the title before the funding date (early the following week), the refi is null and void. I spoke to two different people at First American and both denied that it was their responsibility to know about the inspection requirement. What a bunch of idiots. Absolutely do not recommend.
Got title insurance, sold my house. One year later found liens on the house, they refuse to pay. Charge me 1000 dollars plus a lost another 1400. Stay away. This company made excuses.
We purchased a home in Canadensis, Pennsylvania. This property was foreclosed on so we were not required to get a home inspection or survey. After a year my neighbor who lives a quarter of a mile away claims that he own the property. He has moved all our property line. We put a claim with First American with whom we have purchased title insurance. And of course without investigating they turn down our claim. I will not recommend this Title company. I will be seeking legal help since this title was released to us as a simple and free.
Absolutely TERRIBLE SERVICE! If there were negative stars, I would rate accordingly. I emailed the escrow agent, Ruby, for the status of my escrow and her email was unmonitored. I also emailed Juan **, and his responses are minimal, one-word answers and extremely vague. DON'T TRUST YOUR BUSINESS HERE, ESP FOR BUYING YOUR HOME. These people don't make you feel welcome, safe or at ease with your home your purchasing transactions.
It has been over 45 days and I still have not received my earnest money, which I was told it was mailed over a week ago by escrow officer Kent ** out of the Dallas office. Why is this taking so long to get MY MONEY REFUNDED?
We had a real estate closing in August of 2013 with First American Title and of course paid quite a bit for title insurance. We are trying to refinance our mortgage now and an issue has come up with an open lien for a different closing in 2005. It appears that paid lien was filed in the wrong county. So how in the world could we have had a closing on my property in 2013 with an open lien? The title company from 2005 is no longer in business and we have tried to contact First American about this issue which in my opinion was negligence on their part and it is very difficult to get them on the phone. Now I am having a lot of trouble trying to get that lien removed from 2005. This is terrible business practice on the part of First American Title. Would not recommend them!
I bought land that had been part of a larger plot. My plot was for sale long before the main plot went up for sale, was never fenced in and never included in the surveys of the main property... Starting point ----1st error, they put the house from the main property on my paperwork, that was in 2011 and still not fixed today because they refuse to fix their error, so I am paying the neighbor's taxes. Bring up the 2nd error, both properties have the same address.
3rd issue, they didn't file the sale til 2012, so the other owner and i were both told the original owner was paying the taxes. They sold the main property in Mar 2011, mine in Aug 2011, I have been to 3 hearings and filed 3 appeals on it. Each time I keep having to go in and appeal paying taxes on a house I don't have. To have the tax office and the Bexar County App District tell me: "Title company has to fix it".
Giving up on that issue. So started working on the address issue, since American Title has turned a deaf ear (I even called the pres of the company--no good). So i am paying the neighbor's tax bill monthly. There has gone my credit rating due the tax lien. So hit a wall with CPS also, they are telling me I don't have the house or the 2 meters so have no case, that I have to file a platted land survey and intent for use plan, told them am solar so they are not needed, they refuse to change my address because I am the break off from the orig lot, the neighbors have the address I don't until I file a survey...
Get this the neighbor calls up tells CPS we both have the same address, uses the title company's paperwork to get her address changed, so now I am left holding the tax lien and she is free and clear of the bill because not her address. If I sound gripped -- darn right, if you know a lawyer to help I would like to talk to, my company law firm minute they say Wells Fargo, they wished me luck.
We had property buyers contact a title company to proceed with a sale of property in Elko NV. They choose First American Title. We sent them the contracts we had drawn up for the sale. The property has been insured by First American Title several times in the last 20 yrs. After several weeks of no communication & no returned phone calls, we last a very caustic voice mail requesting a call back. Kevin, Vice President, from another office called to let us know that we needed to do a quiet title for one of the 3 three lots. We repeatedly ask them if this was something they could do for us. Again no communication.
So we put together another contract with buyers stating we would go through with the sale of 2 of the 3 properties with First American Title. We did a separate contract with the buyers to complete the sale of the 3rd piece of property once our attorney completed the quiet title. First American Title, Kevin, said this was good so come to NV so we could proceed with signing the paperwork. Kevin would call the Elko office to have everything ready for us.
We traveled 13 hrs to sign the final papers only to be told that he can’t insure it because there is no access to the property. We lived on that property for over 20 yrs. The property was financed by Greentree, Wells Fargo & Norwest Financial at various times in the last several yrs. All insured for the finance companies through First American Title. It’s taken them 2 months to come to this conclusion. Let alone the fact that we have spent a lot of money in making two trips to Elko.
First American Title Insurance Company Information
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- First American Title Insurance