First American Reviews

First American Title lost my CERT OF TRUST -a legal document that they promised I would get back. First they said they sent it (I only received a copy) then they said they sent to my atty -he never rec it. Lastly they said they found it and was in the mail -again -not rec. They did not orig to county -they said they sent it electronically. Now I have to pay to have it drawn up again by my atty. At closing I expressed how important that I get the original back as I will need it for any future closings as well as any future legal matters. Very disappointing

I purchased Title insurance from this company and never received my policy. When I called the number on my closing statement, I was told the agent who did the closing was no longer employed there. I then was passed along to three other people and everyone said it wasn’t up to them to correct this error and two out of the three said they couldn’t find a policy for me. I told them how I paid over $4,600 plus $1,500 for disbursement fees. I was a cash buyer and this lousy incompetent title company fluffed their bill with high fees.

Incredibly poor service from local representative/franchise wherein they failed to deliver documents despite repeated requests, failed to surface CCRs on multiple title searches and personal outreach, and upon discovery of the failure of their online document system and title searches, their representative’s reaction was callous, condescending and entirely unprofessional. Happy to provide specific firm name and individuals, and will publicly upon sign off from my lawyer.

Everything was rushed. Hurry up and sign. They could care less if I got my funds or not. They closed on my house without funds being disbursed, I don't think that's legal. Employee was supposed to call me back on my funds I was to receive from the sale of my house and did not.

Beware of First American Title Insurance Company. My experience with them has been deeply disappointing. Despite their assurances of protection, I discovered serious issues with my property that their title policy should have addressed. Rather than taking responsibility, they have resorted to denying, delaying, and defending their actions using ambiguous verbiage and exploiting county administrative oversights. This mishandling of my claim has led to an investigation by the Washington State Office of the Insurance Commissioner (OIC), and a lawsuit. I strongly advise potential customers to think twice before trusting this company for something as critical as title insurance. The stress, financial burden, and lack of accountability have been overwhelming.

Our experience with First American Title Company, specifically with Joyce and Caitlyn, was unfortunately challenging. While I understand there aren’t many options when it comes to title companies, our transaction was plagued with several errors. Since we were purchasing a home from out of town, Joyce assured us that we could sign the paperwork locally, which would be processed at that office. However, when we arrived on Friday with our certified check, we discovered the paperwork was incorrect, delaying our signing. To make matters worse, we were informed that our documents would be shipped rather than processed locally, which left us stressed throughout the weekend.

WORST Title Company I have ever used, and I’m not a newbie, thank goodness, or I wouldn’t have got half the documents I needed, nor would my recording of happened the time we closed. They were inconsistent and all over the place, wouldn’t take responsibility to their ignorance. They couldn’t even follow written out instructions the buyer and seller agreed to…wt? I DO NOT RECOMMEND!!! Unless you want a new job doing theirs. Go with another company, save your peace of mind.

I recently faced a disappointing situation with First American Title Insurance, which refused to cover unpaid property taxes from 2023 on a property I purchased at auction. Despite the property being insured under a 2006 ALTA Owner’s Policy, my claim was denied based on an exception clause that exempts coverage for taxes not yet due and payable at the time of policy issuance.

After my (seller) closing, First American informed me they shorted my mortgage lender by more than $7k. After the buyers closing, it took three days for the wire transfer to go through. FirstAm spent the first two days telling me and my bank to trace the wire that FirstAm sent. Here it is two weeks after the buyers closing, and I find out the title co. did not complete the transfer of the solar panels to the buyers, so my account was not refunded half the solar payment for April and I just got charged for the month of May despite the fact that I no longer own the house. The poor communication and level of incompetency has been appalling. I've sold three prior single family homes and never once had an issue with the closing process.

We purchased title insurance through First American Title in Michigan. They issued a title policy for our property only to later discover the man we paid $112,500 to purchase the property from was not the owner and there were two mortgages already on it. The agent was sorry and said First American would pay our claim but instead, First American is fighting us tooth and nail costing us thousands of legal fees. Their corp rep even admitted we never got title to the property!

Closing process at the time was fairly smooth. What I'm upset about is that they "miscalculated" 6 months after closing and due to their incompetence, not only do they ask that I fix their mistake by mailing them a check for an extra $120.38, but they also threatened to sue me if I don't. Unbelievable!

I purchased a home on a lot in a subdivision. I went to the County and inspected the lot lines, and was told there was not, nor had ever been any changes recorded. The realtor did not know the boundaries, and when I asked her to show them to me she showed up in heels and a dress and had no clue, said it was in the woods up there. The GIS showed a whole different story. The neighbors house was 30 percent on my land, and the road ran through my land. All 3 adjoining neighbors had surveys showing that they owned large sections of my lot. Also, unknown the road commission claimed ownership of my entire west and front yard, and over 1/2 of my pool. I hired a surveyor that showed me a lot that was less than 1/3 of what I paid for. It's been a year. First American hired a "lawyer" to secure my interest. She advised me that I had no claim, and I should just accept the loss and move on.

This is a review for First American Title Insurance company in Saint Petersburg. The worst experience dealing with these people and their attitude. During the process I became severely Sick with Covid for three weeks plus and I tried hard to get the documents signed and looked over the best I could in the condition I was in. I kept receiving multiple phone calls and messages even after telling them I was sick with covid and I would do as much as I possibly could under that condition!! I am still getting charged maintenance fees from the property I sold. I’ve reached out several times asking them to send over the new deed to the Management company. I even provided an email. It seems I’m met with a snotty attitude and just lack of respect. To no avail Sherri keeps dropping the ball. I DO NOT RECOMMEND THESE PEOPLE OR BUSINESS. BUYER/SELLER BE AWARE!

Seriously incredible how incompetent their escrow officer was coordinating signing and handling the transaction. Wow. Terrible, terrible customer service and difficulty processing payment. Had to ask for a manager. If you're able to avoid this company please do yourself a huge favor and steer clear. Automatically had to work with them for title related closing as a seller.

I am sad to hear people in other states have had issues with their company, however, as someone who has gone through 7 transactions with them in the last 3 years, it's been a breeze every time. They're so quick to respond, everything is filed and in order. I've never had any issues with them, and will be using them for all my upcoming transactions as well.

I honestly do not know where to start. 1. I never dealt with the same person more than twice. 2. I was lied to more than once. 3. Florida law gives you 72 hours to disclose documents...I was given less. Found out I had to pay additional $4200 in fees....4. They lied to my notary and me about availability of documents....if that wasn't bad enough they lied about not receiving the documents.....of course they didn't receive them as expected due to the holidays/weekend; however they lied and said there was no tracking number (this was not true...I confirmed). My notary has "proof" of a tracking number. Bottom line, they took NO RESPONSIBILITY FOR ANYTHING. They tried to pin their faults on the notary....I wish I had read the online reviews before going with your company...I only chose you because the home I purchased uses your services....I made a poor choice and it won't happen again.

The level of incompetence is unbelievable- The experience with this title company has been the absolute worst experience I’ve ever had with any title company ever. Our escrow officer is incompetent, he is unable to communicate, respond to emails or respond to voicemails. He treats people as if they’re not worthy of his time. My suggestion would be to use any other title company or negotiate to use any other title company because you’re bound to have 100% better experience by simply using anyone else. Zachary **‘s has made this experience of buying a home absolute hell. I really wish we would not have wasted our time with this clown. We will try to sign documents again for the fourth time tomorrow, I hope the documents can finally be correct. I will be posting this review anywhere I see his name associated with First American Title. This has been an absolute beating and is not the way anyone should ever conduct business.

This has to be the most unprofessional title company in the state of Texas. The escrow company has totally messed up our paperwork and has caused the lender to file a review. They refuse to settle with the funding party, which caused numerous problems with closing extending closing multiple times then when we finally was giving up and moving to another title company they close the dang thing without having updated papers. Now the escrow agent refuses to speak to the agent and circumvents her to call me directly leaving the agent clueless. They recorded our deed wrong and had to go back and re-record it which caused another 3 week delay. You have many Title Companies to choose from. Don't go here.

Days before our close of escrow, T. S. from First American Title in Reno NV contacted us for the first time during the entire process, blamed an error on the loan officer, and stated we had two days to provide documentation that would usually take a month or more to prepare. Whenever I tried to ask questions or clarify what was needed, she would interrupt me and tell me how it was my fault for not being organized and having the documents they wanted immediately on hand. Additionally, she also told the notary that was sent to our house to be aware, "they are very angry with their lender." She, as well as First American Title, are the most unprofessional company I have ever dealt with.

So we have an easement issue and have had to contact our title company to file a claim. After 4 months of almost zero contact, we were surprised with a letter from a litigating lawyer to dispose us. At this time it seems that rather than do research for us or admit that they did not do due diligence on our title they have decided to act against us and litigate. If you have any options do NOT use this company. We now have to get a lawyer to protect us from our own title insurance. What a shame and bad faith.

My loan officer opened up an escrow with this company located in Tempe 1620 W. Fountainhead parkway. The agency was not knowledgeable in properties that have gone through probate. We had a private purchase with the seller that had all of the legal documents to proceed in making the transaction. During this process all information was provided however more unnecessary documents were requested. Once the seller had his attorney contact the title company they then reached to us as if they had everything in order. I was assured that I would hear from them and all should go smoothly.

First American Title Company (San Ramon Branch) was the title company "chosen" by the builder for the closing of my new home purchase. Obviously, I did not choose them. The so called senior manager Michele would not return calls or respond to emails. Did not answer any questions or alleviate any concerns. The upper management is clueless, oblivious and would not take any actions or pay heed to clients' complaints and concerns about their branch manager and office teams. Please stay away and choose another Title company if you can.

My house was to close on or before today. They offered a courtesy signing near my house. I said no big deal. I'll drive to the office everything is being handled at. "Oh Mr. ** we offer courtesy signings at any office." What they don't say or bother to tell you is it holds everything up because they have to then FedEx the damn paperwork! I buy and sell houses. It's my living. It's what pays my bills. They royally screwed up on my house when I bought it too. So twice in 6 months I've been punished because of their neglect and poor business ethics. I will never again sign buy or sell a house through First American Title.

They handled the sale of my home for the buyer, I had a lien that had been discharged thru bankruptcy, it took 4 months after the sale to get the federal court to sign the lien removal order, 1st American was and are still holding $5000 of my home sale proceeds. They cannot find this record or that record and now their agent closer is no longer employed by them! The order was signed 4 days ago and it takes a whole 20 min to do a wire transfer yet.... no money. As a disabled veteran and being terminally ill I find their dodging both insulting and borderline unethical.

Reverse mortgage refinance. Loan closed on August 30th. They missed the deadline to wire my funds on the same day. Claimed my HOA & taxes were paid out on loan close day. Neither the HOA payment or taxes have been paid after more than 30 days have past. Never again will I do a close with First American Title.

My experience is like so many others here, lousy. I would have given them 0 stars if that was an option. At every turn I was met with issues which were not of my doing. Eight days prior to closing they advised me I needed a quit claim deed from my non-borrowing spouse. I had a POA to do everything for him but that was not enough. The POA would only work if it was specific to the property I was buying. My husband is not in a place where a notary can walk-in and get a paper signed. It is similar to a soldier in a foreign land.

This story I’m about to share is 100% true, and it is not embellished. At the end, you will think “No way could they get away with this,” unless you have also been victimized by First American Title’s incompetent staff and unscrupulous legal department. Read the dozens of horror story 1-star reviews below mine and you’ll understand. You’ll also wonder why some haven’t gone to jail. If you’re interested in joining a class action lawsuit, contact me at **. I have been a real estate agent/broker for more than 30 years and I have successfully closed well over 1200 transactions. I owned an office with 15 agents. This title and escrow screw up is the worst I’ve ever experienced in over a 30 plus year career.

My review is factual & never let First American Title Insurance handle your information. Mr. Dean ** uses the company (he owns it) as Vice President, but uses other board members to answer his problems. The title company has employees at Chicago Title Underwriters & they have all your financial information. My property was changed (metes & bounds) through a fellow attorney, Mr. Fred ** that alleged papers were served on me. His filings were dated MAR 2003 or MAR 2005 & never served.

Did nothing but drag their feet and delayed disbursement of funds on my home sale. Buyer was in my house for 4 days before I finally received disbursement of funds, had to call and got lots of excuses. They seem to be experts at giving you the runaround. Then charged big money fees to wire the disbursement. Buyer beware. Would NEVER use again.

I used this company for the closing of my house. They screwed up BIG time in their paperwork, and when I went to the tax appraisal office they informed me that the house that I just closed on was not in my name, only the land. Could of been an easy fix but the lady that did my closing had a very bad attitude, screamed at me, and then hung up on me. I then tried to solve the issue with the branch manager but she would not call me back. So I went ahead and tried to contact the president of the company, and left a message with his secretary. Once again I never received a call back. So after 2 months of me trying to get them to fix THEIR mistake I had to hire an attorney which solved their mistake in less than 24hours. I would not recommend this business to anyone. They are very unprofessional and do not know what they are doing in this line of work. I only gave them a star because I was required to in order to leave a review.