Consumer Reviews and Complaints
Very disappointed with the company's response towards their customers. Magicool AC stopped cooling a year after its purchase. A complaint was lodged. When they didn't respond even after 3 days I had to call them back and enquire. I even spoke to their higher authorities and got an assurance that the problem would be solved that particular day. The concerned engineer repeatedly made claims to reach my place within half an hour since morning. Later by evening he stopped picking my calls. When finally they didn't come by evening, I realized nobody was coming. I again started calling their higher authorities and requested repeatedly.
Somehow the person came at 720 and on asking why they did so they replied that "I was not the only customer they had." They however corrected the faulty AC but this bitter experience with the service team deserves attention. They had done similar atrocities at the time of installation (that's another saga). It is surely my first and last fault to choose Whirlpool. It's unbelievable how come the company is so persistent in giving troubles to its customers. I don't know whether it's a local problem of Jaipur Whirlpool service or it's faulty globally. Anybody making a purchase of Whirlpool AC should be well prepared to face such lackluster attitude.
I had bought from S C Shah & Co, Mylapore a Whirlpool ac 1 ton split magicool dlx cop in March 2016 and installed in March 29 2016 by Cool Control System, kodambakkam From the installation period we had a cooling issue and informed Shah & Co, Mylapore where we bought the ac. They came and checked and informed Whirlpool customer care. Within two months i.e. in May 2016 of installation Whirlpool again uploaded/charged the gas (the service engineers told us this is due to hot summer). Though again we had a cooling issue, we were under the impression as this is due to summer as explained by the technician. After that rainy season came and we didn't use the ac.
As we are in December when we complained Whirlpool they said this is due to the copper wire gas is leaking and it has to be replaced and informed that though under WARRANTY, the customer has to pay for replacement (we have used only the 3 mtr copper wire which came with the ac only. we have not used any our own copper wire). Whether WHIRLPOOL GIVES SUCH A "QUALITY" COPPER WIRE which has to be replaced within 9 months. Now they are informing that you are calling us after 6 months of gas charging, so we cannot service. If you could have called within 3 months we could have serviced you. BUT WE ARE UNDER WARRANTY. NOT EVEN AN YEAR FROM THE DATE OF PURCHASE.
Not responding to calls, disconnecting to the calls even if we call their Delhi number 011-49308500. Though under warranty they are not ready to do service and very rude saying, we can't do anything." So, if we buy WHIRLPOOL ac we have to beg them even for their technicians to visit our place. Or we have to do our own service EVEN UNDER WARRANTY. Their local toll free customer care numbers/service executives always give a recorded message saying they cannot service. SUCH A PATHETIC SERVICE.
We own a B&B and purchased 7 units. We chose this brand for 2 reasons. They were advertised as energy saving and they offered a 5-year guarantee. Within only a few months one unit malfunctioned and the problem was the computer card. It took 4 months, numerous calls and several visits by the incompetent authorized repair company in our region to have this unit repaired. We have now owned the units for 18 months and a second computer card has malfunctioned. The 5-year guarantee apparently does not cover this piece, only the compressor. For the price of replacing the computer card, I was able to purchase another unit and have it installed the same day. The units may save energy, but the cost of replacement far overshadows that saving. With 2 of 7 units malfunctioning in such a short time, I have to wonder about the quality of this product.
Purchased 5 star window AC a year ago from National Agency in Patiala, Punjab. From starting it doesn't cooling. Shopkeeper, service center, Toll free complaint but all in vain. Never buy at least an AC from Whirlpool. Very much third class product of Whirlpool and their service-what to say-Oh God-save the Consumer.
I own a Whirlpool AC and which had cooling problem. When I registered a complaint, they told me that the guy will visit within 24 hours and after that 3 days have passed but nobody has come to visit. When I remind them, they said that it is 24 working hours and there are 8 working hours in a day. Isn't that stupid to wait for 3 long days for a minor problem? I think the service is very poor and one should not buy anything from Whirlpool. At least I will not buy in future...
How do I know I can trust these reviews about Whirlpool?
- 883,201 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I have purchased Whirlpool Magicool AC 1 year and two months back, it got problems 4 Times in the Warranty period of 1 Year and there after two times within 2 Months. The complaint was registered only twice during the 6 times issues. This is a worst brand who manufactures worst quality product and hides the product defect by not registering the complaints.
Never again will I purchase any Whirlpool product. I was seduced into purchasing a Whirlpool dehumidifier by the sale price at Canadian Tire. Big mistake! It worked as expected for four months before all the refrigerant leaked out - we found this out later. I contacted Whirlpool and was told I could take it to their authorized service depot (a 50 minute drive from here) for repairs. I did so and was charged $44.80 for them to troubleshoot the unit. Two weeks later they told me that the refrigerant had leaked out and it would cost $563 for repairs. For a $200 unit!! Get serious! I pointed out, according to my Canadian Tire receipt that the warranty was for 5 years on the compressor and sealed components.
After further collaboration between the repair depot and Whirlpool, I was told that my warranty is not with Whirlpool but rather with the company that produced the unit for Whirlpool, namely Hisense and that the Whirlpool repair depot did not do warranty work for Hisense. I then had to fax the technician report to Hisense to get an authorization number for a replacement unit from Canadian Tire. Once armed with the authorization number, I had to visit my local Canadian Tire store and pick up the replacement. That unit worked well for about nine months before it failed.
Considering service depot charges and all the driving involved, it cost me something like $100 for a warranty replacement (not including my time). No more fooling around with this junk. I just ordered a Kenmore dehumidifier. Hope that one is a better investment. I see now that Canadian Tire no longer sells these units. Maybe they figured it out. Judging from other Whirlpool reviews, it seems I am not alone in my views. My recommendation - stay away from Whirlpool!
Model - ACM184XA1, serial QE0501932, 1166382 control panel knob - My mom has been trying for over a year to get someone at Whirlpool to send her information on her control panel knob. She made the mistake of sending them the knob (which they didn't send back). She can't turn her AC on, without using the breaker box. This 84-year-old woman has had this unit since 1966 and it is her only AC in the living room/kitchen/hallway area. You would think the Whirlpool company would be happy their 1966 AC unit still ran. It saddens me to think they could care less about a simple knob, which is the only thing that is stopping a 47-year-old Whirlpool A/C unit from working. Quality replacement parts at its best. :(
My house was declared a total loss as a result fire caused by the plug on a Whirlpool Dehumidifier. Experts agreed that there was an electrical failure at the connection of the power cord, but Whirlpool Corporation denies any legal liability to the loss because the power plug on the unit was plugged into an extension cord rather than the outlet.
The problem is about Whirlpool air conditioner... We bought the ac four years back with extended warranty till 2010. But every year we face so much problem with the ac. Every season about 8 to 10 times the problem occurs. Sometimes the stabilizer (Whirlpool only) gets in problem or there is some other problems in the ac. The customer care does not help at all. The in-charge of customer care area does not reply to our email.
I have been trying to have my Whirlpool portable a/c fixed since the first tech visit on June 1, 2007. The unit was bought by me one year before, almost to the day. On June 28, it was determined by a technician that the air conditioner is irreparable and defective. I have a receipt left by the tech printed from his laptop that declares the air conditioner must be replaced, as I am under a five-year warranty. After about 100 phone calls to Whirlpool and A&E, I have been told that the technician must call in what is on my receipt, and he has not, they say, and they claimed they would find him by calling him.
Today I was told I need a new appointment to start the process over again. Whirlpool is sending me to call A& E, and blaming them, when it is Whirlpool's job to make sure my unit is fixed, as they are the company that I paid for the air conditioner and any problems with the company they are using to service their equipment, is just that - their problem. I can see that Whirlpool has no intention of fixing or replacing the item that I paid for. In my opinion, this is fraud.
I purchased what I thought would be a quality built air conditioner, in 8/04 at Lowe's Hermitage, PA and it served me well for two months that season. The following year it just would not start. Later in the year when it was very hot, we needed it for guests that were arriving so I looked into the controls. There seems to be a short but it fired up so we cooled the third floor down and breathed easier. That was the only time in 05 that it was used. We didn't have any guests and honestly didn't want to go through the trouble of seeing if it would work. So here we are, new guest and I decided to see if it will work. What I find out is that the main plug into the circuit board has a part (JTN1aS-TMP-F-DC12V-A AJT2515 MO1) that's shorting out. It's loose. I can't push it in to stay. It wants to pull away from the board every time I try to place the controls back in place.
Then I got mad - I spent the money for a Whirlpool because my parents swore by them and I saw the fact washing machine, drier, dishwasher, one of the first microwaves etc. etc. and as somebody who believes in you get what you pay for and a firm belief in the U.S.. workforce. I then realized I paid premium price for an inadequate piece of junk. But it was a Whirlpool! Is this it? Do I say never again? Why not Samsung? I might get a season out of that one. Do I spend what I can afford to throw away that year? I'm not looking for money just an answer to what has happened to the Whirlpool that I grew up with and insisted that we use in my house.
I have had a terrible experience with Whirlpool products and an even worse experience with their after sales service. My appliances develop a fault every year at least once, if not multiple times and after lodging the complaint in their customer service center, it takes numerous follow up calls for their technicians to come and repair the fault.
I have 2 Whirlpool air conditioners and a Whirlpool refrigerator. The air conditioner has developed snags like faulty display board, burnt compressor, burnt capacitors etc. and the refrigerator has malfunctioned a number of times with gas leakage (two years in a row) and faulty cooling system etc. The worst part is the indifferent attitude of the after sales service team. No fault gets repaired in one visit, it takes multiple visits and a number of broken commitments and immense follow up before the machines are back in some sort of working order. I would not recommend Whirlpool to anyone!! Whirlpool products just do not work - nor do their after sales "service" teams. Would not recommend anyone to waste their money on Whirlpool products.
We bought a portable air conditioner for Citi Shoppers (AKA Shoppers Advantage). It arrived in a damaged box. The plug was damaged. They replaced the plug and when we used it for the first time, water spilled onto the floor and damaged our wooden floors. We called the company and they sent a repairman, twice. The repairman informed us that he had dealt with this problem before and that we had to buy an additional sump pump in order for the system to work properly on a hot humid day. The ad in the magazine did not indicate that the unit needed a sump pump.
We sent registered letters to Whirlpool requesting to return the air conditioner but have not received a reply. I also called Whirlpool and was informed, "if it's working it can not be returned". This air conditioner was purchased for my elderly parents (89 & 88 yo). They have not used it once. Please help me solve this problem.
I purchased an air conditioner Model ACM052XG0 Serial number: QH0402195. The fan switch has gone out 3 times. The first 2 times it was covered under warranty, yet I had to take time off from work to let the tech look at it to find she did not have the part with her. Time off again when the part came in 3 weeks later during mid-summer. While under warranty, the same switch went out again and this time, the same scenario. I had to leave work twice. A new and improved switch was put in. It stopped working, 7/16/01. I actually got through to a supervisor the last time the switch went out and told them I wanted a new reliable ac. They told me the best they could do was extend my warranty which, of course, is expired. This has already cost me 16 hours in time off from work and now I must purchase another defective switch.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
For over 100 years, Whirlpool has been an industry leader in home appliances. Among many other product offerings, Whirlpool manufactures window unit air conditioners for home and business use. These are available to purchase at select retailers and from certified installers nationwide.
- Energy Star options: Whirlpool manufactures several window air conditioner units that are Energy Star certified. That means not only will you conserve energy with one of these units, you will also save money over time. Most models of Whirlpool air conditioners meet or exceed the standards for Energy Star certification.
- Smart technology: Whirlpool is a leader in innovative technology and its air conditioners are no exception. Many models feature AutoCool mode, which slows and quiets the fan as it approaches a set temperature and Eco mode, which cycles off the compressor and fan when a set temperature is reached.
- Programmable: Whirlpool’s premium air conditioners have many useful features, like the ability to pre-program them to specific temperatures, modes and time of day. This can help you save money and conserve energy in many ways, for example by keeping the unit off when you’re not at home, but having it come on in time to get your home to a comfortable temperature before you arrive.
- Helpful website: Whirlpool prides itself on its customer service and designs its website with users in mind. You can download your air conditioner’s manual, register your product, purchase a warranty and more. You can also find a helpful chart to calculate how much cooling power (measured in British thermal units or BTUs) you need depending on the square footage of the space you need to cool.
- Air purifiers: Whirlpool’s Whispure line of air purifiers offers a HEPA filter that removes 99.7 percent of allergens. These are perfect for anyone who suffers from air-borne allergies, as they can remove dust, smoke, mold spores, pollen, animal dander and more from the air in your home.
- Best for homeowners, renters and others who need a window unit air conditioner or purifier.
Compare Heating & Cooling Systems
Whirlpool Air Conditioners Company Profile
- Company Name:
- Year Founded:
- 2000 N. M-63
- Benton Harbor
- Postal Code:
- United States