Whirlpool Air Conditioners Reviews

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About Whirlpool Air Conditioners

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Whirlpool Air Conditioners produces a range of air conditioning units for home and commercial use. The company offers window, portable and split systems. Whirlpool’s goal is to provide effective cooling solutions that enhance indoor comfort.

Pros
  • Long-lasting product durability
  • Good value for older models
  • Wide range of product options
Cons
  • Frequent service issues reported
  • Poor customer service experience
  • High repair costs for malfunctions

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Whirlpool Air Conditioners Reviews

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    Page 1 Reviews 0 - 10
    CoverageTech

    Reviewed June 26, 2025

    I am not recommend buying 12000 btu ac unit from this brand. I have purchased last year and have issues with the ECO after shut off by itself. They replaced it with a new unit but still having the same issue after shut off in ECO mode, have to turn it on manually, even if my house is at 90 degrees inside, don't work. This year I put it on my window and don't cool at all, only having hot air coming in my house. Bad brand and very disappointed. Never ever will purchased from Whirlpool.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Feb. 20, 2025

    I purchased a Whirlpool air conditioner in 2023, and after installation, it functioned smoothly for two months. However, it subsequently stopped cooling, prompting me to contact the service center. The technician who visited attributed the issue to a gas leak and refilled the gas. Despite this, the problem recurred after another two months, and I raised another ticket. The technician again identified the same issue and refilled the gas, assuring me that if the problem persisted, they would repair it. However, when the issue arose for the third time, the technician refused to fix it, and I requested a replacement.

    The local team initiated the replacement process but faced resistance from their superiors. It's been four months since I first reported the issue, and despite numerous emails and calls, I haven't received a response from Whirlpool's service team. I've even emailed the CEO and service head of Whirlpool India, but my concerns have been ignored. I'm extremely dissatisfied with Whirlpool's service and plan to take my case to consumer court, armed with all the necessary documentation. I will pursue this matter relentlessly.

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      Customer Service

      Reviewed June 25, 2024

      Whirlpool customer service is the worst. Please don't buy Ac from this company. I got the problems in my 1.5 ac after installation only. But not getting solved after 2.5 months also. It was gas leakage problem, but they are transferring the call from one service center to another. Not yet solved.

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      Reviewed June 10, 2024

      This Whirlpool is running fraud business, they are trying to make customers buy new set after few years by giving the reason of discontinued parts production. Recently my seven years old Whirlpool inverter ac machine just needed IDU motor for indoor unit, which comes for less than Rs 2500, couldn’t not be replaced by them. I recommend people not to go with this brand due to their poor customer support and money looting business policies.

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      CoveragePricePunctuality & SpeedMaintenanceStaffTimeliness

      Reviewed June 29, 2022

      We bought AC on 28th March it was installed right after.. It worked perfectly only for a month. Since then we only had problems with it, water leakage somehow got it fixed after arranging technician with so much difficulty. Only then it worked 15 days fine. Now it's not cooling and just making weird sounds, technician came after almost asking for 10 times and said the gas is leaked as he wasn't carrying gas he said he will come tomorrow. Noone showed up the next day and we have to live in such a hot weather without ac just because we made such a worst choice in believing in Whirlpool. Still waiting for a technician to fix it. The worst service ever, the product is not cheap.. We spent 40k to buy your product and you are not even giving us a service of 400 rs. What a shame Whirlpool, you already have lost a customer.

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      Reviewed June 17, 2022

      Never blow out cool air, water coming in the air conditioner. I would never buy another Whirlpool product, they were a great product years ago, no more. Stay away from whirlpool anything, I had a year and half nothing but problems. Don't buy. Beware

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      Staff

      Reviewed April 29, 2022

      I purchased Whirlpool AC and it occurs problem from last month. I complained it for non working of Ac when it is in warranty. Technician visit for the problem after 3 4 days and solve temporary. After some days the same problem raise again. I'm not satisfied from the service.

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      Customer ServicePriceStaffTimeliness

      Reviewed July 19, 2020

      Whirlpool provides Aluminium pipe (Connecting indoor to outdoor) in place of copper, In 10ft you will get 9ft aluminum and last 0.50ft copper only in both end. It's invisible due to black shield over it and Pipe is very weak, flexible and breakable in nature and having 2-3yrs of life only.
      2- Technicians are not trained properly, They come and repair, After few days it becomes unserviceable again. They are unable to trace the exact problem. And ask for huge amounts of repair and 2700 charge for refill the gas every time.

      3- If your product is under warranty of 1 month after repair. it becomes unserviceable just next day to repair. Technician will revisit after expiry of warranty. After requesting many time technicians visits. And ask for his service charge again.

      I have Very worst experience in AC, Never go for whirlpool ac. Cooling never comes as before if your AC get repaired or replaced to other place. No positive action has been taken even after repeatedly complaint to service department. Overall whirlpool is making fools of consumers. I repeat Worst customer service and technicians too.

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      CoveragePriceRefunds & PayoutsMaintenance

      Reviewed June 18, 2020

      This unit has been in operation for over 40 years. It recently developed a freon leak. Rather than repair this unit that uses out of date freon I am going to replace the unit. I have had to replace the contactor twice and had to service the condenser fan once. All in all I think I got my money's worth.

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      Customer ServiceTech

      Reviewed June 14, 2020

      I purchased new Whirlpool Neocool split ac 1.5 ton on 29.5.2020 and local vendor came after two days on 31.5.2020 who told us to be sent by whirlpool for installation from the company and from the day of installation it didn't work properly. Three visits have been done by these so called service engineers (actually local vendors) but nothing is resolved. No punitive action has been taken even after repeated complaints. I advised not to buy whirlpool products as they are making fools of consumers.

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      Whirlpool author review by Shawn Bayless

      For over 100 years, Whirlpool has been an industry leader in home appliances. Among many other product offerings, Whirlpool manufactures window unit air conditioners for home and business use. These are available to purchase at select retailers and from certified installers nationwide.

      • Energy Star options: Whirlpool manufactures several window air conditioner units that are Energy Star certified. That means not only will you conserve energy with one of these units, you will also save money over time. Most models of Whirlpool air conditioners meet or exceed the standards for Energy Star certification.

      • Smart technology: Whirlpool is a leader in innovative technology and its air conditioners are no exception. Many models feature AutoCool mode, which slows and quiets the fan as it approaches a set temperature and Eco mode, which cycles off the compressor and fan when a set temperature is reached.

      • Programmable: Whirlpool’s premium air conditioners have many useful features, like the ability to pre-program them to specific temperatures, modes and time of day. This can help you save money and conserve energy in many ways, for example by keeping the unit off when you’re not at home, but having it come on in time to get your home to a comfortable temperature before you arrive.

      • Helpful website: Whirlpool prides itself on its customer service and designs its website with users in mind. You can download your air conditioner’s manual, register your product, purchase a warranty and more. You can also find a helpful chart to calculate how much cooling power (measured in British thermal units or BTUs) you need depending on the square footage of the space you need to cool.

      • Air purifiers: Whirlpool’s Whispure line of air purifiers offers a HEPA filter that removes 99.7 percent of allergens. These are perfect for anyone who suffers from air-borne allergies, as they can remove dust, smoke, mold spores, pollen, animal dander and more from the air in your home.

      by Shawn Bayless Heating and Cooling Systems Advisor

      Shawn Bayless is an experienced HVAC mechanical design engineer and project manager with a unique perspective and knowledge of heating and cooling systems. He has worked for some of the top contractors in Oklahoma and is highly skilled in design layouts, project estimation and planning and construction.

      Whirlpool Air Conditioners Company Information

      Company Name:
      Whirlpool
      Year Founded:
      1911
      Address:
      2000 N. M-63
      City:
      Benton Harbor
      State/Province:
      MI
      Postal Code:
      49022
      Country:
      United States
      Website:
      www.whirlpool.com