About Whirlpool Air Conditioners
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I purchased Whirlpool AC and it occurs problem from last month. I complained it for non working of Ac when it is in warranty. Technician visit for the problem after 3 4 days and solve temporary. After some days the same problem raise again. I'm not satisfied from the service.
Whirlpool provides Aluminium pipe (Connecting indoor to outdoor) in place of copper, In 10ft you will get 9ft aluminum and last 0.50ft copper only in both end. It's invisible due to black shield over it and Pipe is very weak, flexible and breakable in nature and having 2-3yrs of life only.
3- If your product is under warranty of 1 month after repair. it becomes unserviceable just next day to repair. Technician will revisit after expiry of warranty. After requesting many time technicians visits. And ask for his service charge again.
I have Very worst experience in AC, Never go for whirlpool ac. Cooling never comes as before if your AC get repaired or replaced to other place. No positive action has been taken even after repeatedly complaint to service department. Overall whirlpool is making fools of consumers. I repeat Worst customer service and technicians too.
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This unit has been in operation for over 40 years. It recently developed a freon leak. Rather than repair this unit that uses out of date freon I am going to replace the unit. I have had to replace the contactor twice and had to service the condenser fan once. All in all I think I got my money's worth.
I purchased new Whirlpool Neocool split ac 1.5 ton on 29.5.2020 and local vendor came after two days on 31.5.2020 who told us to be sent by whirlpool for installation from the company and from the day of installation it didn't work properly. Three visits have been done by these so called service engineers (actually local vendors) but nothing is resolved. No punitive action has been taken even after repeated complaints. I advised not to buy whirlpool products as they are making fools of consumers.
I had worst experience with Whirlpool split AC. It didn't work properly from the day of installation. Indoor unit needed replacement within two years of installation and I was charged for the same. To add to the trouble cooling coil leaked within one year of installation of new indoor unit. Customer care centre is not ready to accept the poor quality and is charging hefty amount to replace the cooling coil.
Worst Air conditioner brand I have ever come across. My personal experience with Whirlpool Air Conditioner is not encouraging. I have used almost all brands of AC but found that the quality of Whirlpool AC is not worth recommending. Please stay away from Whirlpool. I got one Whirlpool 1.5 Ton Split Air Conditioner (Model 3D Cool Xtreme, 6th Sense Climate Control) at my house about 2 years back. I booked a service request with the Whirlpool’s Authorized Service Centre M/s Western Refrigeration Co., NOIDA as the Air-conditioner was not cooling to the desired level.
However, to our utter surprise, the AC stopped cooling within a couple of days. Hence, the service centre was again informed. The complaint was again attended second time on 04-06-2019 and we were told that they have again refilled the Gas.
However, again the result was NIL. The AC was not giving cooling effect. Hence, third time again complain was booked. The first attendant once again advised for only gas filling after thorough examination. He sent an another guy on 20-06-2019 for gas filling who then revealed that the cooling effect is not there because the condenser coil is leaking and the same will have to be replaced at an additional cost of Rs 5500/-.
The following important points emerges out of the above:-1) If there was a condenser coil leaking problem, why it was not disclosed to us when the AC was attended earlier by various Service Teams consisting of various attendants in the process from the same service centre?
2) Whether my all money paid earlier for gas filling and changing of two new valves will go waste due to wrong diagnosis by your technicians?
3) Keeping in view the earlier wrong diagnosis, I very much doubt the present diagnosis and feel that this is a ploy to extract more money from gullible customer who lacks technical knowledge.
We spoke to the service centre officials up to three four levels on the numbers received from the call centre but after listening the matter they assure to call us back. After no call back from their side, when we try to call them, they do not lift our calls. The above facts clearly bring out the cheating, harassment and looting by the Service Centre under the aegis of the so called prestigious company M/s Whirlpool. The hard earned reputation and trust of the Whirlpool is being impaired by these unscrupulous service centre.
No punitive action appears to have been taken by Whirlpool office against the unscrupulous service centre for unfair trade practices. Rather the person from Whirlpool office over call was also trying to coax us to pay some more money to the unscrupulous service centre who has already cheated us and extracted money earlier from us with zero results. My Air Conditioner is totally shut off due to mishandling and misdiagnosis by the service centre. We are acutely suffering due to scorching heat and over and above going through the mental harassment for the last two months.
We expected an immediate resolution for the above problem on top priority basis without any further additional cost however despite my number of reminder through their toll free number, mail id etc. the problem still remains unresolved and unattended. It is highly disappointing that despite my writing repeated mails with reminders no senior person from Whirlpool has so far taken cognizance of the grievance and the customer has been left in the lurch to be harassed by the highly inefficient, incompetent and indecisive service centre officials who have miserably failed to address the issue and satisfy the customer.
Never buy Whirlpool Products. They are worst in quality and No service provided by them. NEVER BUY WHIRLPOOL. WHIRLPOOL MAKING FOOL. I purchased Air conditioner ---- under warranty period it is not repaired. Company says part is not available since last 3 months.
Worst customer service, AC service engineers do very bad service, AV is not working even after 3 services just within one month. They just take money and do nothing, and even after repeated complaints nobody is listening, I would advice not to buy this product.
Please don't buy Whirlpool AC. Product is worst and service is the most worst I have ever seen in my life. Completely waste of money. Any number of times you call them they will not come. Business will be performed in all places. How can they cheat customer.
We raised request for ac service in Whirlpool website, some vendor came and damaged sc gas pipe but whirlpool customer care persons told they didn't send any one. Maybe site is hacked by some other such a worst company. We paid 3500 to repair, whirlpool didn't take that responsibility and make harsh words. Never buy whirlpool products.
Whirlpool author review by Shawn Bayless
For over 100 years, Whirlpool has been an industry leader in home appliances. Among many other product offerings, Whirlpool manufactures window unit air conditioners for home and business use. These are available to purchase at select retailers and from certified installers nationwide.
Energy Star options: Whirlpool manufactures several window air conditioner units that are Energy Star certified. That means not only will you conserve energy with one of these units, you will also save money over time. Most models of Whirlpool air conditioners meet or exceed the standards for Energy Star certification.
Smart technology: Whirlpool is a leader in innovative technology and its air conditioners are no exception. Many models feature AutoCool mode, which slows and quiets the fan as it approaches a set temperature and Eco mode, which cycles off the compressor and fan when a set temperature is reached.
Programmable: Whirlpool’s premium air conditioners have many useful features, like the ability to pre-program them to specific temperatures, modes and time of day. This can help you save money and conserve energy in many ways, for example by keeping the unit off when you’re not at home, but having it come on in time to get your home to a comfortable temperature before you arrive.
Helpful website: Whirlpool prides itself on its customer service and designs its website with users in mind. You can download your air conditioner’s manual, register your product, purchase a warranty and more. You can also find a helpful chart to calculate how much cooling power (measured in British thermal units or BTUs) you need depending on the square footage of the space you need to cool.
Air purifiers: Whirlpool’s Whispure line of air purifiers offers a HEPA filter that removes 99.7 percent of allergens. These are perfect for anyone who suffers from air-borne allergies, as they can remove dust, smoke, mold spores, pollen, animal dander and more from the air in your home.
Whirlpool Air Conditioners Company Information
- Company Name:
- Year Founded:
- 2000 N. M-63
- Benton Harbor
- Postal Code:
- United States
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