Recognized for their exceptional products, Viking provides free standing ranges, range tops, ovens, refrigeration of all kinds, and much more. They have re-engineered their products and they are better than ever. You can now own these products that were previously available only in commercial kitchens. Since partnering with The Middleby Corporation over two years ago, they’ve shifted their culture to ensure their products, quality, and service are the best out there. With numerous products to choose from, you’ll find exactly what you’ve been looking for.
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Viking makes very good appliances. Haven't had any major issues with it. But their warranty is excellent. For some reason the door mechanism wears out and has to be replaced every 4 to 5 yrs. Service tech will replace it in about 30 minutes, no charges.
I Upgraded our New home by Purchasing All Viking Appliances which was quite an Expensive Upgrade!! Terrible products!! The microwave had plastic covered controls on the front that within a year wore out. You could see fingerprints marks on the frequently used numbers, it looked terrible!! The microwave burnt popcorn even when you used the ‘popcorn setting’! Within a few years (after the warranty expired) it stopped working and I had to have it fixed!! The other appliances were just as bad! Don’t purchase Viking Products!!!
Outside of the range, all the Viking Products we have purchased, including build in microwave, built in oven, and dishwater failed numerous times and service has been horrible to say the least. Parts take months to get if you can get them at all and service reps pretty much just play guessing games on what to do. Do yourself a favor and go buy a GE or KitchenAid. Viking is all smoke and mirrors and not a "high end" brand they claim to be.
Consumers BEWARE. Viking products are overrated and no better than buying a cheap brand. We purchased a Viking Built-in Microwave Hood (VMOR506) and Viking Range (model # VDER5304BSS), installed November 6, 2018. After just TWO weeks use (Nov 22), the microwave and vent QUIT WORKING. Finally SIX weeks later (Jan 2, 2019) the microwave was repaired. The range also needed repair... but lucky us... that was just the external decorative lighting. Throughout the process, the Viking Customer Service has not been helpful.
We are told company policy is NO replacement unless the product breaks down consistently and that we should view the repaired product as a NEW microwave. The Viking message is simple: "we sell you a defective product and made our profit." Meanwhile you get to wait 6 weeks for the repair (no microwave, no vent, no convection oven) and hope that the repair indeed "makes it like new". And if it fails again after the one year warranty is up...well that's the consumer's problem.
I bought 1st one mid Year 2015, the panel buttons caved in, rendering the microwave unusable, at 18 months. Purchase a second identical microwave July 2018.
Second microwave had no updraft of exhaust, tons of exhaust flow from the top, repairman couldn’t determine where exhaust was coming from. Magnetron did not operate properly microwave, sounded as if motor was straining, lagging and power was not even. Excessive condensation built up inside door. Viking replaced microwave instead of trying to fix it. It took about a month to get replacement. I received a call at 445 that installer was Enroute and should be here by 6pm same day.
Last night I got the 3rd otr microwave, in 3 years. Mentioned that updraft exhaust was not good, microwave #1 had excellent exhaust (updraft). Was told by installer that these don’t really operate that well. Probably the most honest thing I’ve heard. Love my Viking range. Hate the microwave, wouldn’t buy another Viking microwave, yes I realize 80% are made by Sharp. Would look to another brand.
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The microwave LCD screen went. It is sad a brand like Viking makes an inferior product. The service visit and the repair cost is more than a new microwave. I wish they made a better product or at least had a better warranty...
Our Viking Microwave was 5 years old when it stopped working. We had an authorized service person come to fix it, at great cost - more than most new microwave ovens cost - but within six weeks it was broken again. We got the same repair service in, but again it broke. Now we need to pay for the company to pick up the microwave and fix it - all on our dime. When I suggested it wasn't worth it, the service guy agreed - "especially as it only costs $1400 to buy a new one!" - #nomoreviking.
The built-in microwave is just one year old (I moved-in in 12/2016) and the panel light is getting dimmer and dimmer. When I called Viking technical support they said the whole control board has to be replaced. And it is out of warranty. This microwave has been used less than once per day.
We have VHSO205SS. Apparently the unit is designed to self destruct. The first thing that happens is a fuse blows. There is no easy way to access this fuse or to reset it as circuit breaker (if it were a circuit breaker). So the repair guy gets the 98 pound Sharp microwave out of the wall and replaces the fuse. Remounts the unit. Opens and shuts the door, in which case the unit self destructs because it fears the user is exposed to microwaves. With an easy to reset circuit breaker, this problem would be easy to fix. But the Sharp/Viking way is to require us to buy a circuit board because the unit destroyed the board when it determined there was a door problem. Why not just lock the door and put a message, "Please repair the door sensor." Don't buy the 98-pound Sharp/Viking microwave.
We purchased the high end Viking Double French Door Oven model VDOF730SS approximately 16 months ago. Right away we noticed that the lower oven door did not close properly. Just walking past it could jar it a bit and cause the light to come on. Viking had a repairman come out and replace the hinges (this was a brand new oven mind you), but it did not alleviate the issue.
We put off requesting another repair but the warranty is only for 2 years, so we recently requested another repair. The repairman called this morning and said Viking had informed them that our warranty had expired. Our registration plainly states 2 years, and we've only had it for 16 months. We paid $$$ for that oven because of Viking's reputation for high quality. We are very, very disappointed.
Viking Microwave Company Information
- Company Name:
- Year Founded:
- 111 W Front St
- Postal Code:
- United States