USA Medical Supply

USA Medical Supply Reviews

USA Medical Supply Reviews
4.8(13)
Author pictureAuthor picture
Author picture
Written by
Author picture
Edited by

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

About USA Medical Supply

USA Medical Supply is the successor of Footit Medical, a company with more than 70 years of experience in the medical supply industry. Today, USA Medical Supply sells a variety of products, including new and used stair lifts from three leading brands: Access BDD, Hamar and Bruno Independent Living Aids. Its in-house service team sells, installs and services its stair lifts in Western Massachusetts and Northern Connecticut.

Pros & Cons

Pros
  • Multiple lift manufacturers
  • Warranties included on most products
  • In-house service team
  • Flat-rate service calls
Cons
  • Only available in Springfield, Massachusetts
  • No upfront pricing

USA Medical Supply products

USA Medical Supply sells new and refurbished stair lifts from three major brands: Access BDD, Hamar and Bruno Independent Living Aids. While its product line isn’t vast, it does offer several types of stair lifts to cater to various needs:

  • Straight stair lifts for traditional straight staircases
  • Curved stair lifts for curved staircases or those with a landing
  • Foldable stair lifts to keep the seat out of the way for others in the home
  • Power swivel seat lifts for added mobility
  • High-capacity stair lifts up to 600 pounds
  • Outdoor stair lifts for decks and railings
  • Extra long rails for bigger staircases

Most of USA Medical’s manufacturers offer one model in each type, each with its own warranty. In some cases, models are also available to rent or at a discount when refurbished.

How to get USA Medical Supply

To get a USA Medical Supply stair lift, you can either visit its local showroom in West Springfield or schedule a free stair lift assessment online or by phone. Its showroom is one of the largest in New England, allowing customers to see and test out its different stair lifts on the showroom floor.

If you decide to schedule an assessment, you can do so online or by calling or texting one of its representatives. Different family members may appreciate the various ways to reach out to the company; you can text, call or visit in person. This communication flexibility may be a big benefit to customers comparing their options.

USA Medical Supply services

In addition to selling stair lifts, USA Medical Supply also staffs an in-house service team that installs the lifts (included with purchase). And if something goes wrong in the future with your stair lift, this team also offers repairs and replacements.

It’s unclear how much its services cost, but the company does say its rates for service calls are flat fees, meaning you’ll know exactly how much it costs to work with them each time.

USA Medical also has a buyback program: It will purchase any used or refurbished straight stair lift, no matter how old it is.

USA Medical Supply pricing

A new stair lift costs between $2,600 to $3,600 for a straight staircase with 12 to 14 steps, while a curved stair lift starts around $9,900. This price includes installation and a one-year service warranty. If you buy a refurbished model, you can expect to save about $1,000.

For a more detailed quote, customers will have to call or text the company directly.

Ways to pay

USA Medical Supply doesn’t have a health insurance division, so customers can’t use insurance to buy a stair lift. In some cases, a customer may be able to get reimbursed for their purchase, depending on the provider.

USA Medical Supply does offer a few other ways to help customers save on their lift, like:

  • HSA payments
  • FSA payments
  • Senior discounts
  • Veteran discounts
  • Renting a unit (about $125 per month if rented for four-plus months)

USA Medical Supply also helps connect customers to nonprofit funding sources. Because USA Medical only sells to customers in the Springfield area, it’s well-versed in local and state funding opportunities, like the Massachusetts Assistive Technology Loan Program (ATLP).

Its team can help you navigate all your options to help you make the best decision for your needs and budget.

How does USA Medical Supply Compare

USA Medical Supply FAQ

Is USA Medical Supply legit?

USA Medical Supply has roots dating back to 1953. All of its team members are based in house, meaning there are no contractors or third-party installation or repair vendors. But its services are specific to Springfield, Massachusetts, so availability is pretty limited. Plus, it doesn’t offer detailed information about pricing or services, so you’ll need to contact the company directly for specifics.

What is USA Medical Supply?

USA Medical Supply is a Massachusetts-based medical supply sales company that offers a variety of stair lifts for homeowners to choose from. It sells and installs nearly every type of model available on the market, including straight, curved, foldable, outdoor and heavy-duty lifts, from known brands in the industry.

How does USA Medical Supply work?

Customers can choose whether they want to buy or rent a new or refurbished stair lift. This flexibility gives homeowners more options for mobility, like renting a lift if someone in the home is injured and only needs a lift for a few months. To start the purchasing or renting process, customers can fill out the assessment form online or visit its New England showroom to learn more.

Where is USA Medical Supply available?

USA Medical Supply is only available in Springfield, Massachusetts. Customers in the area can call the company directly or visit its New England showroom to determine if they’re eligible for delivery and installation.

USA Medical Supply Reviews

Stars Rating

  • 92%
  • 0%
  • 8%
  • 0%
  • 0%

Popular Mentions

    How do I know I can trust these reviews about USA Medical Supply, Inc?
    • 4,476,427 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about USA Medical Supply, Inc?
    • 4,476,427 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    Installation & SetupStaff

    Reviewed Nov. 21, 2023

    USA Medical Supply gave us a quote. They showed us different models. We can buy or rent the stairlifts. We can buy a refurbished one. That process was easy because we got to look at an actual item and just go from there. They scheduled an appointment, they came, and did the installation. The two guys were super friendly and very knowledgeable. It was done professionally. It didn't take them long because it was just a straight rail. They knew what to do with them, and they showed us how to operate the stairlift which was simple. It fits perfectly and has been working fine. It has a manual in case I wanna read through it. It goes up and down, has two remotes in case I wanna use it, if we were upstairs or downstairs. It's user-friendly.

    USA Medical Supply
    USA Medical Supply
    Pinned

    It's wonderful to hear about your positive experience with USA Medical Supply! It sounds like their team provided excellent service, from the initial quote to the installation of your stairlift. The fact that they offered options to buy or rent, including refurbished models, and demonstrated the different models in person surely made your decision easier. Their professionalism and knowledge, along with the efficient installation and clear instructions on how to operate the stairlift, are commendable. It's great to know the stairlift is user-friendly and functioning well, complete with the convenience of two remotes and a manual for reference. Your satisfaction with the service and the product truly highlights the benefits of choosing a local business for such important home modifications. Thank you for sharing your experience!

    Not sure how to choose?

    Get buying tips about Stair Lifts delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Verified purchase
      Staff

      Reviewed Nov. 7, 2023

      My experience with USA Medical has been very good. I needed a couple of chairs to go up the steps. They came in two days and put them in. They knew what they were doing. They were real gentlemen.

      USA Medical Supply
      USA Medical Supply
      Pinned

      Thank you for sharing your 5-star review! We're thrilled to hear about your positive experience with USA Medical and our service.

      We understand the importance of timely and efficient solutions, and we're delighted that our team was able to provide you with the chairs you needed and install them within two days. Customer satisfaction is our priority, and we aim to make the process as smooth as possible.

      It's fantastic to hear that our team members were knowledgeable and conducted themselves as gentlemen during the installation. We take pride in our professionalism and expertise, ensuring that our customers receive the best possible service.

      If you ever require any further assistance or have additional questions in the future, please don't hesitate to reach out. We're here to support you and ensure that you continue to have a positive experience with our products and services. Thank you for choosing USA Medical!

      Verified purchase
      Installation & SetupStaff

      Reviewed Nov. 5, 2023

      They brought me a ramp through Stavros. They did great with the installation. They did it in a day. Everything worked out perfect. The original guy that came asked me what I would like and he did everything perfect. The way he drew it up was the exact way it went down. There wasn't one hiccup in the whole process.

      USA Medical Supply
      USA Medical Supply
      Pinned

      Thank you so much for sharing your 5-star review with us! We're delighted to hear about your positive experience with the installation of the ramp provided through Stavros.

      It's great to know that our team was able to deliver and install the ramp promptly, completing the job in just one day. We understand the importance of accessibility and safety, and we're thrilled that everything worked out perfectly for you.

      We appreciate your kind words about the initial assessment and planning phase, where our team took the time to understand your preferences and needs. We aim to provide tailored solutions to ensure that our customers are satisfied with the end result.

      If you ever require any further assistance or have additional questions in the future, please don't hesitate to reach out. We're here to support you and ensure that you have continued access to safe and convenient mobility solutions. Thank you for choosing us for your ramp installation!

      Verified purchase
      Customer ServiceStaff

      Reviewed Sept. 29, 2023

      I had called a couple of providers and they wouldn't touch my stairwell because I didn't wanna go around a corner. I had taken the wall out at the top of the stairs and made stairs going straight up but only 12 inches wide. I told Acorn that was what I was gonna do and they told me that they wouldn't put a stairlift in. I showed the rep from USA Medical a picture of my situation and his tech saw no problem at all.

      I bought a refurbished stairlift and the installers did a wonderful job putting it in. It's all bolted down to the stairs and the wall and it can't go anywhere. It's perfect. The techs were clean and very pleasant. They made sure my wife used the system and told us all about it. They made sure it worked well. But the chair pair broke down right away. I was having two problems with it. I took a video of it and they sent a couple of techs to check the electronics. They couldn't find anything wrong so they sent a tech with another carriage.

      The tech with the part took the whole carriage off the rail and put the replacement on. He was very polite and he explained what he was doing. I recommend USA Medical Supply. I worked with the store in West Springfield and they were very courteous. I understand that I bought a refurbished unit and things will happen. But they took care of the problem so I have no complaints. If I had a brand-new one and I was having those problems, that would have been different.

      USA Medical Supply
      USA Medical Supply
      Pinned

      Thank you for sharing your 5-star review and your experience with USA Medical. We're pleased to hear that we could provide a solution that met your unique needs when others were hesitant.

      It's great to know that our team was willing to assess your situation and find a way to make a stairlift work for you, even with your specific staircase configuration. We take pride in our flexibility and problem-solving abilities to ensure that our customers have access to the mobility solutions they need.

      We apologize for the initial issue you experienced with the chair pair, but we're glad that you reached out to us for support. It's fantastic that our techs promptly responded and were diligent in their efforts to diagnose and resolve the problem. We aim to provide reliable and efficient service to ensure that your stairlift works perfectly for you.

      If you have any further concerns or require additional assistance in the future, please don't hesitate to contact us. We're committed to ensuring that you have a reliable and safe mobility solution. Thank you for choosing USA Medical, and we're delighted to have been able to help improve your quality of life with our stairlift installation.

      Verified purchase
      Punctuality & SpeedStaff

      Reviewed Sept. 28, 2023

      I purchased a stair lift for my house. I went to a couple of other places and I went to USA Medical Supply. They had a display right on hand. They had different chairlifts that I could try in the store. They gave me a variety of different options, new, used, or rental. They explained it. I tried them all. I picked the one that I wanted and made my appointment. They came out very quickly. They got it done in just a few hours, and I've been very happy with it ever since. I really like it. It's really comfortable for me. I'm not a big person, so I got one that was on the smaller side, and it fit very well in my house.

      The installers were really good. The gentleman came out to my house, took all the measurements and discussed the different options with me in addition to what they did in the store. He was very professional, nice, and he assured me that he would come back out. They have a whole team that installed them. The whole thing was a really good experience. I would recommend them to anyone.

      USA Medical Supply
      USA Medical Supply
      Pinned

      We appreciate your fantastic 5-star review and your choice to do business with USA Medical Supply! It's great to hear about your positive experience with us.

      We understand that choosing the right stairlift is a significant decision, and we're delighted that you found our display and the variety of chairlift options helpful. We believe in providing our customers with the opportunity to try different models to ensure they make the best choice for their needs.

      It's wonderful that you found the one that suits you perfectly and that the entire process, from selection to installation, was quick and efficient. We take pride in delivering prompt and professional service.

      We're especially pleased to hear that the stairlift is comfortable for you and that it fits well in your home. Your satisfaction is essential to us, and we aim to provide solutions that enhance your daily life.

      If you ever have any further questions or require additional assistance, please don't hesitate to reach out. We're here to support you and ensure that you continue to enjoy the benefits of your stairlift. Thank you for choosing USA Medical Supply!

      Verified purchase
      Staff

      Reviewed Nov. 21, 2023

      I got a ramp through USA Medical Supply. The sales rep was pleasant. The ramp does what it's supposed to do and allows me to get outdoors. Go with USA Medical Supply.

      USA Medical Supply
      USA Medical Supply
      Pinned

      Thank you so much for your wonderful review! We're thrilled to hear that the ramp you received from USA Medical Supply has met your needs and helped you gain more access to the outdoors. It's great to know that our sales representative provided a pleasant experience. Your satisfaction is our top priority, and we're glad we could be of service. We hope you continue to enjoy your newfound mobility and look forward to assisting you in the future. Thank you for choosing USA Medical Supply!

      Verified purchase
      Staff

      Reviewed Nov. 7, 2023

      I had a very good experience all the way around with USA Medical Supply. Everything was great. I had no complaints about anything. They offered great service. The stairlift is wonderful and perfect.

      USA Medical Supply
      USA Medical Supply
      Pinned

      Thank you so much for taking the time to share your 5-star review! We're thrilled to hear about your positive experience with USA Medical Supply and our stairlift service.

      We're delighted that you had a seamless and satisfactory experience with us from start to finish. Customer satisfaction is our top priority, and we aim to provide excellent service and reliable products.

      It's wonderful to hear that you find the stairlift to be wonderful and perfect, as our goal is to enhance mobility and improve the quality of life for our customers. If you ever have any further questions or need additional assistance in the future, please don't hesitate to reach out. We're here to support you and ensure that you continue to enjoy the benefits of your stairlift. Thank you for choosing us for your mobility solution!

      Verified purchase
      Installation & SetupStaff

      Reviewed Nov. 4, 2023

      The installers were wonderful. We switched out the wood ramp to a metal ramp. When the installers came out, they measured and did what they had to do. Then they came back the next day and installed it, and got it all done. They were very, very professional and very nice. The ramp was too steep to get Pat down. So they added a new piece to it. But the ramp scares me because today we had a frost and it was slippery.

      USA Medical Supply
      USA Medical Supply
      Pinned

      Thank you for sharing your thoughts about the installation of the metal ramp, and we appreciate your feedback. We're glad to hear that you had a positive experience with our professional installers.

      We understand your concern about the ramp being too steep for Pat initially, and we appreciate your patience as we worked to address this issue by adding a new piece to make it safer and more accessible.

      Regarding the ramp becoming slippery during frosty conditions, we're sorry to hear about your discomfort. It's important to us that the ramp provides a safe environment year-round. Since the ramp already has anti-slip treads, we recommend considering additional measures like using salt or ice melt products to reduce ice buildup during frosty weather. These products can help enhance traction and mitigate the risk of slipping.

      Your feedback is valuable, and we'll continue to explore ways to improve our products and services to ensure your safety and satisfaction. If you have any further concerns or need assistance with addressing the slippery surface issue, please don't hesitate to contact our customer support team. We are committed to providing you and Pat with a secure and reliable ramp solution for all weather conditions. Thank you for choosing our products, and we look forward to assisting you further.

      Verified purchase
      Installation & SetupStaff

      Reviewed Oct. 22, 2023

      When the rep came, he did the estimate. He was knowledgeable and he gave options on what we could do. The installation was very good and the stairlift runs smoothly. It has made it very easy for the user to get up the stairs safely and to move around the house.

      USA Medical Supply
      USA Medical Supply
      Pinned

      Thank you for taking the time to leave us this 5-star review! We're thrilled to hear about your positive experience with our stairlift service.

      It's wonderful to know that our representative was knowledgeable and provided you with various options, ensuring that you could make an informed decision that best suited your needs. We believe in offering customized solutions to enhance the safety and mobility of our customers.

      We're delighted that the installation went smoothly and that the stairlift runs smoothly, making it easier and safer for the user to navigate their home. Improving accessibility and providing peace of mind is our top priority, and we're pleased that we could achieve that for you.

      If you ever have any further questions or require additional assistance in the future, please don't hesitate to reach out. We're here to support you and ensure that you continue to enjoy the benefits of your stairlift. Thank you for choosing us for your mobility solution!

      Verified purchase

      Reviewed Oct. 22, 2023

      The installers were very pleasant. I love the stairlift we got. It's great. My husband brings up the laundry any anything heavy with it. I couldn't go out before out before and with the chair, I can go anytime I want.

      USA Medical Supply
      USA Medical Supply
      Pinned

      Thank you for sharing your wonderful 5-star review with us! We're delighted to hear about your positive experience with our stairlift installation.

      It's heartwarming to know that the stairlift has made such a positive impact on your daily life, providing both convenience and accessibility. It's fantastic that your husband can easily bring up heavy items, and you now have the freedom to go out whenever you want. Improving mobility and independence is what we strive for, and we're thrilled that our stairlift has achieved that for you.

      We also appreciate your kind words about our installers, and we're pleased to hear that they were pleasant during the installation process. Customer satisfaction is of utmost importance to us, and we aim to make every aspect of our service as enjoyable as possible.

      If you ever have any further questions or need additional assistance, please don't hesitate to reach out. We're here to support you and ensure that you continue to enjoy the benefits of your stairlift. Thank you for choosing our products and services!

      Loading more reviews...

      USA Medical Supply Company Information

      Company Name:
      USA Medical Supply, Inc
      Company Type:
      Private
      Year Founded:
      2014
      Address:
      1779 Riverdale Street
      City:
      West Springfield
      State/Province:
      MA
      Postal Code:
      01089
      Country:
      United States
      Fax:
      4137322238
      Website:
      usamedicalsupply.com