Ring Reviews

The Ring peephole sounds great but after having it installed the 1st few years were great. Then I moved. After uninstalling it the flex cable broke. Ordered a new one. It broke. Customer service lied saying that I could buy the replacement at a Costco and they would install the flex cable. They don't sale the kit at costco. Yet alone install the cheap breakable flex cable. They again lied about having a video on how to replace this flex cable. They basically want you to buy a brand new camera. And they know this too. I will never buy a ring product again. Amazon owns this crappy company too. And would not refund me my money.

This people only care about their money not your safety! I'm in a domestic violent situation where my ex damaged the sku # and code on the back of my camera. They promised me a replacement but then tried to charge me after almost spending hours on the phone with them. I rather just not have it because they weren't very helpful and I'm so paranoid and afraid because I can't see what's going on outside my door. He's already tried breaking in. Good job keeping me safe RING

Terrible experience from day 1. Modes disappeared and I’m being told I have to pay five dollars more a month or get the base unit in order to get the modes back on my phone which means you have to go into the account to find motion detection and it’s complicated to turn it on. Scheduling never has worked on my iPhone nor my boyfriend’s Samsung.

It is my personal belief that Ring has the ability to screw around with people's cameras, ETC. to make them buy other products to make things run better. Twice I have connected items with literally no glitches for Ring to come back and tell me I need a wifi booster when I know for a fact my Internet is fast and good.

Well if you don’t wanna subscribe to their patchy recordings that do not pick up vital information, the devices that were once operating fine on the free trial can’t even work properly after the trial. It’s a scam and there’s nowhere to write reviews. (: It’s a waste of money.

We bought a Ring door bell 2 years ago. Last month the wired got very hot. My husband notice the ring button was very hot to touch. He called 6 times to ring customer service. Explained the situation that he saved our home from a possible fire. We got emails to follow and pictures. We sent documents requested. We tried to contact for updates if they were going to replace our doorbell camera. Today (Marie) from team solution failed to keep in touch and follow up. (We don’t have the protection plan). This why they don’t respond. Another Greedy California company. Terrible company and terrible customer service support.

I Purchased a Ring camera floodlight for my yard at the end of 2023. It was installed and hardwired by a licensed electrician. I added a new transformer to my house. It stopped working and went totally dead after four months. I contacted Ring. They made me go through a circus act to try to get it to work. They then sent me a “refurbished” replacement as opposed to a new camera floodlight like I originally purchased. It was installed at the end of February and now again it is absolutely dead.

I purchased doorbell, 4 cameras, a booster from Ring. The cameras were professionally installed and 2 stand at 15 feet from ground level. Last week I was forced to change my spectrum WiFi password. This meant I had to change ring WiFi. NOT AN EASY TASK. I called ring support and was told I had to take all cameras down to get the numbers for each camera and device and then individually change WiFi password for each device and then have all devices reinstalled. This is ridiculous as it will cost me more money for a person to come with a 15 foot ladder, take off and reinstall. They must get thousands of complaints whenever someone moves or purchases a house with ring devices and wants to activate them.

After several years with Ring and my doorbell is not working and support can't help. The online troubleshooting and phone call was not helpful. My neighbor gave me the number for Link...so I am calling them and cancel Ring. Also looking into Netgear since I have them for my router.

Worst experience ever, very poor customer service. Very poor phone etiquette. When being refunded after charging on a cancelled card the amount was incorrect. Kept giving a runaround when transferring calls. After they realized they made a mistake disconnected.

We started with the Ring Doorbell as most people probably do. Added a couple more cameras to keep tabs on what was happening beyond the doorbell. The total system was flakey on its best day. It was too expensive to justify for what we were getting. The playback of the recordings weren't much better than the system as a whole. So we dropped the "Protection" plan and decided to use them as just "Live" cameras. Now the doorbell camera, that lasted over 2 years with just one battery, can't even make through the week without having to be recharged. Dead within 5 days. I'm not going to throw anymore money at this system. If I feel the need for another system, it sure won't be Ring.

We first purchased a Ring Outdoor wired Pro Camera security about 6 years ago and it served us well. Able to view 'history' to see all activation. I would review the previous night's activity. Came in very handy during a period of much vandalism, especially catalytic converter theft during Covid lockdown. This camera comes with two flood lights that come on when motion triggers the camera and was placed over our garage door. One of the lights finally went out a few months back. Unable to reactivate even with Ring tech help.... and I use that title very loosely. You could almost hear the pages turning during the pregnant pauses as our "tech" tried to trouble shoot. I was decided the unit was toast.

Of course it's all about a subscription. Quality is poor. Batteries are absolutely terrible. Buy a hardwire system with its own dvr recording. I'm throwing my Ring cameras in the garbage where they belong.

I used to be a Ring consumer with a Ring doorbell and two Ring indoor cameras. They worked great, but we suspended the Ring subscription after living in a temporary home while building our new home. I bought another Ring doorbell but I couldn't login into my account since my # changed with my new job. I was able to change my password to my account but unable to troubleshoot with Ring online assistance to change my #, very weird I can do one but not the other. In short, attempted online customer service but now we're wanting a government issue ID verifying process, this is absurd. My bank doesn't even do this, I told customer service if it's this difficult to set up an old account, I will be returning the Ring and no longer doing business with them. They were OK with my response.

Unless you are willing to purchase the month/yearly subscription the doorbell cam will become a paperweight. Find a used model so your paperweight won’t cost so much! After mounting to my storm door the approved screws protruded thru the inside of the door.

The cameras are nice enough and easy to set up. They require a subscription which the pricing makes no sense on and they refuse to tell you when they are going to charge you. How hard is it to send an email. Instead you just get a $100 charge on your card. SURPRISE!

Honestly Ring was 1000 x better 3 years ago. The customer support and pricing were incredible. Nowadays it’s AWFUL. A BUNCH of FAKE promises and each agent just reading a generic computer response from some call center in perhaps India. I’m so disappointed and honestly would recommend any other brand over Ring. I’ve been with them for 4+ years now and am in complete disbelief how poorly their support has been.

VERY DISSATISFIED. SHADY AND UNFORTUNATE. I actually think the equipment is decent, but the app sucks, CS experience sucks, and refunding times are abysmal and shady. When I decided to subscribe, the app charged me the whole year, even though I definitely selected the monthly option... I called CS immediately to fix. The rep told me they would change me back to the monthly and "refund" the balance. I noticed they actually did a credit on their end, which I found shady, when I specifically asked for it to be refund on my card. I asked for that to be corrected, and all of the sudden, that would take 3 days blah blah. The whole thing was very untrustworthy so I decided to cancel the entire subscription and avoid further complications, and requested the whole amount to be refunded.

I purchased 2 wired stick up cams from Ring. Both arrived as battery units (no wired power supplies). Phoned customer service and spent 25 mins trying to explain to the service rep that I hadn’t received what I ordered. Eventually, he agreed to order two power supplies. A week later (within their delivery promise), no communication. Used their customer chatbot to enquire, only to be told the items are out of stock and no delivery date known. When I asked for spare batteries in the interim (cameras both drain on battery within 12 hours), I was told I needed to speak with someone in customer service. So I called and went through the same process of explanation and request for spare batteries.

Incompetent: My Ring had 2 videos in the middle of the day that said "Persistent Video - no Video." Before and after for hours was fine. I called Support because I have a criminal landlord who has vandalized my Ring Cam before. Just as I got someone (Cedrie, in the Philippines) I went back to Event History and the latter of the two magically had fixed itself, 3 hours later! I could now see the video correctly (with my roommate entering). But the earlier one still showed/shows "No Video." Cedrie was absolutely clueless about the issue, telling me she had to give me information like "Ring is battery powered" when I have owned it for 5 years and changed the battery dozens, if not hundreds, of time.

Customer Service is basically non-existent; after 2 hours we got nowhere. After 3 weeks of activating and a further $100 purchase of a replay feature our camera went blank. Repeated attempts to talk with someone via Chat or phone was unsuccessful, you only talk with a computer. Do not buy from this company. If you look at the reviews they are mostly 1's, especially in the last few years. It seems that they started out good but rested on their laurels. Don't waste your money on this company, look for better options and much better customer service.

Loved it but realized security is not their top priority because it does not work with Windows operating system. Is android Apple system only?!?! You got windows you are screwed. All can do is look at your device. Probably going close account because I want someone whose security is top prioority.

I’m tired of Ring refusing to post my videos. A man walked up our sidewalk, looked on our porch and walked away. I shared the video with the title “Suspicious person” and stated that this man may have been looking for packages and for people to watch their property. They refused to post it TWICE!!! WHY!!! I’m tired of this company doing this. I did not violate their rules.

You were kinda the grandpa on the scene. But grandpa move over. Your video skips and goes to blank, rarely focuses, you don’t have night vision. Let me repeat….You don’t have night vision and the quality of your recordings is less than 720. IT'S 2K OUT THERE MAN for 25% of your price (Wyze no hub 2k plug and play). I’m just insulted that clearly you’re paying stores to feature you because it’s not on performance. Go find the next Shark Tank thing. This one is over. I’d say mad respect but I don't

I am very disappointed with the floodlight camera. It worked only for a few years and when I called customer service all they could do was only gave me a discount. So I have to pay money again and who knows how long it will be working.

I just finished installing a Ring Alarm system, and I am so impressed.

The actual camera works fine. The subscription service and Ring Customer service are dreadful. I purchased my doorbell on the 5th March, knowing that there was a subscription price rise coming on 11th March. Once my camera arrived and was installed, I purchased the subscription at £34.99 for the year. All Ring doorbells come with a free trial, which you cannot opt out of, however the wording (that, as of writing, is still there) on the website states that as long as you sign up before the price hike, the original price will be honoured but you won’t actually be billed until after the end of the free trial period.

Ring keeps logging me out. My camera is in storage due to my house rebuild from a hurricane. As a disabled veteran with both hands afflicted, this is annoying. Get used to cheap security with no care from customer support. They won’t admit their system is flawed and will not change anything to assist disabilities. Ask for help and be banned. ADT or anyone else would be better.

Ring technology is great, I love the hardware and I love the system integration with the Neighbors app, except, Ring apparently has children monitoring the site and they freely delete any post that they deem as "offensive", example, describing a suspect is "offensive". Last week they spiked another of my posts when I caught a guy climbing my fence. The Ring CHILD hiding behind a no-reply email informed me that "just looking over the fence is not a crime." Can you believe this? Everyone is at work and the only thing stopping this guy from entering my home is a large, loud dog. The Ring CHILDREN take great delight in spiking anything that doesn't fit their love-every-criminal sweet talk dialect. They are going to get someone killed one day with their politically correct nonsense.

Ring.com neighbors app is trash. I'm fine with lost animals but you can send in a video of someone literally breaking into your house and they won't post it. The ** patrol from their admin will refuse it. It's crazy. Additionally a whole 100 foot tree fell on my house and I have FOUR ring cameras and NOT ONE recorded it. it records selectively. It's trash. I'm switching to blink.

Please make sure you remove the credit card from your account when you move out of the property and leave the Ring behind. They will continue charging your account indefinitely. I Even if it is easily verifiable the account has not been active, they will only refund max up to 6 months. This is not a practice you would expect from a reputable company.

My late husband and I have had a Ring Home Security System for many years, and we were very happy with our decision. My husband set up the account with me as a co-user. Unfortunately he died suddenly in August 2022. As a widow, figuring out various accounts has been a challenge, but none - not even bank accounts - has been as horrible as Ring. Issue started several months ago when my control panel was showing signs of battery failure. The customer service rep could not have been less helpful. Called a second time, hoping to get a different person, but second person was no help. Finally, my keypad failed to work (plugging it in via USB never helped) and I called a third time. I am now installing a new system.

I have had 1 Ring camera for a few years now. We have Basic service. The image and sound quality is so-so. The features are minimal and have not changed since I subscribed years ago. Took a long time to get it dialed in the way it was most useful for us. Today I get notice my bill is going up 25%. My service did not get 25% better, no features were added, the customer service rep I contacted could not provide a reason for the increase. Everything is automated, no labor costs involved. Basically no reason for price increase other than they can. When confronted with these facts, the customer service rep abruptly disconnected and ended our conversation.

I just received notice that on March 11, annual subscription for my Ring Protection Plan is increased by 25%. Totally exorbitant. Be aware of this unreasonable increase. Service is not being enhanced nor expanded.

The equipment is like you would expect and the app works okay. Customer service is terrible, and what is even worse, is if you buy a house with existing Ring equipment or sell your house with Ring equipment. Unlike other security equipment, each time you buy/sell a house with Ring equipment, you have to do a completely new install/setup which includes a 15-day waiting period for the prior owner to relinquish the equipment. Customer is terrible and unwilling to help. I've called four times and get a different story and a lack of willingness to help. Do not recommend unless you plan to take your equipment with you.

Soooo.... my brother, sister and I decided to get a home security system for our 91yr old mother. Although she lives in a safe neighborhood you have to ask yourself "is there such thing as "safe" these days"? So, we decided on the Ring Pro system. After spending well over 1K for the Ring pro system, extra accessories and installation I quickly found out within a 2-month time frame it wasn't worth it. The first month everything was fine. The second month I found myself crawling up on a ladder and resetting each camera.

I needed the serial number off our floodlight camera to file a claim - after 2 hours and being cut off 4 times, I gave up. I am looking to replace the Ring System with another company - even if I have to pay more - to get good customer service.

At first, I was elated with the battery powered camera system. Yet, if you live in a high traffic area I would strongly recommend you purchase the hardwired system. The recharging of the batteries is a frequent thing in high traffic areas. I like the Neighborhood feature of the system which use to allow you to keep track in your area. However, lately this company is placing more emphasis on lost animals than human safety. On New Year's Eve a neighbor came outside firing several rounds in the air from an automatic weapon. He did this on two separate occasions. I wrote a note for the neighborhood feature for people to be careful driving thru the area. They denied the post. I know of two incidents where people were injured by bullets fired into the air. Their Neighborhood feature is loaded with posts about lost pets. So now I am looking into a hardwired system.

Very disappointed in Ring cameras. If you lose WiFi while you are not at home, you're screwed. I am away for an extended period. The WiFi went out for a couple of hours then it was restored. The ring cameras will not come back online unless you are physically there to push the setup button. So basically I have 3 cameras that are dead for months while I'm away. How ring can put out a product with this flaw is beyond me. They are in no hurry to fix this as I have read similar reviews from 2022.

I purchased 2 Ring Floodlight cameras almost a year ago with the Protection Plan. The backyard camera malfunctioned and shorted out about a month ago and it was replaced under warranty. After installation, it stated that I did not have the Protection Plan on the new camera although I had purchased it for both cameras and it would expire in January 2024. I called Ring and they stated that they canceled it over to the new camera and both the front and back camera would be covered until January.

This process is over complicated and most would not be able to complete this challenge. The app takes you in circles constantly offering up several choices to add user...Very frustrating when all you should be able to do is invite the shared user who accepts and logs in... How easy that could be.. But not Ring. They have so complicated it making the app and user sharing useless.

This camera doesn't work. Waste of money and effort to put it on. It doesn't connect. I got from HSN ANOTHER LOSER company that it is a false advertising and empty promises. Someone needs to stop both company.

If I could give 0 stars I would. My husband passed away unexpectedly, and he was the account owner. I took over the account and wanted to continue using ring. I asked that they deactivate his account so it wouldn't renew automatically, and they refused! They said since I didn't have his login information that they couldn't do anything. Advised me to contact them for a credit if charged. Then said to dispute it with my credit card. They were not understanding at all and I cancelled all of my accounts with them and will be moving to Nest. Do not recommend. Date of experience: October 04, 2023

I wonder why companies today even bother to have an option for English when you always get a foreign person on the phone who barely can speak the language. Let me guess, it's cost-effective to hire non-English speaking people to service their English-speaking customers. Well, I have a problem with this because it's just as frustrating as dealing with the automated system which by the way speaks proper English. My recent experience with Ring was so frustrating because the representative screwed up the entire purpose of my call.

My husband is a contractor and bought this kit for his work trailer which is left on jobsites. Box is very misleading in stating 24 professional monitoring. We found this out when our trailer was robbed blind last night. Alarm kit was set to armed. Took 2 hours to even send us a notification that the motion detector sensed something (thing goes off all the time in error anyway). When husband finally received this notification he check the cams and found the system offline after the guys robbed us then ripped the camera off the wall. He saw the video and manually activated the alarm. Throughout the robbery our “siren” never activated.

I changed the monitoring from professionally monitored to self on the app. I wasn't aware that, that won't stop my card being charged. Later after few months, I came to know about it when Ring sent an email about payment being declined due to card no longer valid. When I called support, they said, in order to stop payment I need to do it on the website. Changing in the app is not sufficient. I asked for refund of the fees paid since I changed from professionally monitored to self on the app. They denied my request, saying they sent me an email about this. I never received any such email. At least I don't remember seeing such email and I don't find in my inbox now either (I could have deleted the email). I am very unhappy with the misleading (cheating) approach provided in the app which just stops monitoring without stopping the plan and hence continue to charge the payment card.

I lost the screw that attaches the battery cover. I called Ring twice to get one and they don’t carry it. I can’t find it at the hardware store or Home Depot. I can buy a parts kit and get one screw for $26! The only way they will send me one is to have access to my account. Sorry but in this day and age I will never give anyone access to my account. I verified who I am through the app. They promised to have a supervisor call me and surprise, no one has called me back. If you can’t give good customer service you are not a hood company. I will be looking for another camera system. I have paid hundreds of dollars for cameras, batteries, Chime pro etc and you can’t even send me one screw.

After 4yrs with Ring I'm so frustrated by the downward-spiral of their service that I'm looking elsewhere. The Ring cameras and features are good and that's what initially attracts you to the product - BUT if you need to actually "view your recordings and download them" then Ring is a horrible/useless system. Their Customer Service is very polite but not helpful - they are trained only to deal with camera issues and setup. They cannot, or will not, help with Website, cloud and download issues. Technology, computers and internet are consistently getting better and faster each year, but the RING CLOUD, WEBSERVER and User Apps actually get worse, they drop features, and become more unusable each year.

I have several Ring cameras that I installed to monitor my visitation. While the sound and quality of the videos was okay, the real value to me was recording: It was important that I could preserve recordings so I subscribed to Ring Pro that would let you save unlimited videos (which are all very, very short--another problem). They offer short term storage and tell you that you can download the videos. But the download feature never worked and I could not save them unless I did so one at a time. And support was nonexistent. So I quickly became disillusioned.

If I could leave no stars, I would. I thought this was going to be a great thing to have, WRONG!! I have a Ring Video Doorbell 3. It was not easy to install. When it was installed, it did NOT ring inside the house, and it still does not. If I am not within hearing distance of my phone, I have no idea if someone is at the door ringing the doorbell. Their "customer service" is a joke. I have called them repeatedly, and they are no help. Every time I call, they send me info on how to pick a door chime. USELESS. DO NOT BUY ANYTHING FROM Ring. There are better and cheaper options out there.

I bought Ring battery and solar panel from Ring Website. I paid in US DOLLAR, but they return it to me in CAD DOLLAR! I phoned Ring customer 4 times but I still didn't get return label yet. Every agent said "I will send it to you 24-48 hours" but after 5 days, NOTHING in my mailbox. Ring Team used this way to stop me to return the product. DON'T BUY RING! DON'T TRUST THE RING CUSTOMER OR SUPPORT TEAM!

I bought IRing and it works ok. I paid extra for recorded video. The problem is it starts recording after the person left the video feed. So sometimes I get to see who was in front of my house and many times I don't. Sometimes it even missed the front door deliveries. I called the support line to see if this had a fix (hopefully here) and they said they could help me after 20 minutes with them. I had to call another number. It's just a waste of money and time. Going back to my regular alarm company.

This company doesn't tell the truth when it talks about safety and security, it is about money and only money. I am at 3 months and still didn't get access to the Doorbell. The Doorbell device comes with the house I bought (smart home). After talking to customer service representatives over the 3 months' time, they still want me to wait for 15 days and more until I get access, that is if the previous owner (or whoever has access) released it. I don't feel safe or secure in my own house.

The Ring cameras are very good. But technical support/customer service is terrible. A family member updated his security system and he gave me cameras inside and outside. One of the outside cameras did not have a QR code because it came off in the weather. They stated you have to have a QR code to transfer it and set up. They told me I needed to purchase a new camera. LOl. If the QR code is that important then it should be placed in a protected place the weather won’t get it. Very disappointed.

This company products stop working after 2 years. You need to pay to see videos that is not live. Customer Service is usually with people who don't speak proper english and they hang up on you if they want. Management at the company is just as bad and they don't stand behind their product. I would have never used this company if I knew what I was getting. They promised two years of monitoring for free but then they said it was given in error. The person who gave it to you was not suppose to. Devices don't record half the time. Packages are seen delivered but then if someone takes it it is not recorded. Do yourself a favor and buy something else more reliable.

Once again, the Ring alarm system has failed me. My motion light goes off and so I go to click Live View to see what's happening and it fails to give me Live View. So I log online to see if I can connect there and I get the same thing. There are so many times that I can't arm it because it fails to connect. And no, it's not my wi-fi. I have the most reliable and the fastest wi-fi available because I need it for business. I really wish I would have gotten a better system, as this alarm system cannot be relied on to protect me and my family. And of course there is never any Support to call after hours. Like all burglaries happen between office hours!

I like the Ring basic product. It is good and reliable. However, I received an email offer for a Stick Up Cam Battery, which is just a battery operated satellite cam for $50 off. I went through the clicks and only $40 was discounted. Finally got in touch with customer support. After an hour, I was referred to another department. Was promised connection would be two minutes. After 5 minutes, I hung up. All for a lousy 10 bucks. Ring, you should get your act together. I question your act.

This company has some of the worst customer service I have ever come across, they lie about sending verification codes to your phone number & email that connected to the Ring app, the automated system verified my account but they still don't even know in their system that show how dumb their system is. They are obsessed with the Amazon linked device's email, which isn't even the device I contacted them about, they still are stuck on sending a verification code to an email that's not even connected to the RING DEVICE, but an amazon device, I'm contacting them about RING device and they want me to verify my account using the email connected to a completely different device and application.

Have talked to three different representatives over the last several days.... None of them have truly helped me.... Two of them refused to transfer me to a US representative....and after a week I still don't have a clue as to when my replacement doorbell camera will be coming.... Very frustrating experience to say the least. Larry

I have been a long time, early on customer and supporter of Ring ever since I saw Jamie on the Shark Tank. My problem is with both customer service and the product. For the most part the cameras and doorbell work as they should until they don't, enter customer service. The doorbell I purchased early on went out after 2 years, I contacted customer service. Got an American on the phone (back in the good old days before Amazon took over and outsourced). They not only sent me a replacement.They sent me an upgraded Ring doorbell, it is still going strong, happy customer. Now my current issue is with a spotlight camera, this camera is installed our vacation home a distance away. We purchased to keep an eye on our property. We had 2 neighbors alert us that the camera had a loud buzzing noise, we had to drive a distance to see what was going on.

Someone hacked into my cameras this week - BEWARE!!! Someone hacked into my cameras at around 1:40am Tuesday night, hoping to get a show. Then, he hacked into the 2-way speaker the following night at roughly the same time. That time he spoke to me in a whisper (the entire time). He called me by my full name. He said he was coming over. And I question how much information he has since he knows my full name. This was very creepy, and scary. I am not happy with the way Ring is “handling” the matter.

I purchased the floodlights and have 4. When I started my subscription plan it was 30$ per device. I had to leave a card in file! Well last year they took out more than subscription fee and they flat out said that yes it was a mistake but that I would have credit for next year but I said no I want difference refunded back to my card. She said they can’t do that. It is very frustrating because they don’t speak proper English and keep repeating the same thing (miss but you have credit for next year) like it’s a good thing. So I had a 42$ credit because they’re not refunding the difference.

For whatever reason I've been harassed by the so called "Ring monitors" on the neighbor's page every time I've tried to post. Every time my posts are not offensive nor any different from others. I've called and spoken to a representative yet get no answers. It's very weird. I would not buy a.

I purchased the Ring outdoor spotlight cameras (2) brand new from Amazon. I paid a full year subscription for Ring services. I had a software malfunction within 2 months. Amazon would not refund because it was past 30 days. I contacted Ring, who assured me the cameras were covered for one year. Upon receiving supposedly "new" cameras, neither battery compartments would close. I spoke with the supervisor Ken who stated they were new cameras and I would have to provide proof that the cameras were not new. At the bottom of the box it stated "refurbished."

I called Ring Customer Service, 10/5/22. Waited on the phone for 45 minutes. I wanted change the Ring doorbell to my name, cause my husband passed away in December. I told the lady on the phone he passed away, and she had the nerve to ask me if she could talk to him to get his verbal consent. I told him he passed away and then she said, "Oh, well do you have the death certificate," I told her yes, she then said, "Do you have a letter that is notarized," I said, "Why do you need that.." Then she said there is nothing they can do to change it to my name.

I have had Ring cameras now for a couple of years and as of the last few weeks they are not working when the sun goes down and for most people that is when you want them to work. I have been on the phone with them several times and the only resolution I can get is, call us back when you are with the cameras and it is dark outside. Mind you we have done this already last Thursday from 9pm to about 11 pm. I have a protection plan with them and it seems to not do anything for me. So I am working 12+ hour days, I get in my truck this morning at 5 am and I noticed the camera not working again, I go out back and that one is also not working, I call RING and the lady told me that the people from the advanced technical department will not assist me unless I am home and it is dark out even though the last few weeks they no exactly what is going on with the cameras.

The doorbell and cams all work beautifully as advertised. However, the incessant up selling and advertising is a joke and very annoying. It happens even with a paid annual subscription to save video recordings. Shameless up selling. Had I know about this in advance, I would have looked at another product like Arlo. The Ring products are good but so are other brands. I won’t buy more products, but rather use the doorbell and cam I have purchased for now, and look at another company when I do decide to replace the entire home security system. The advertising is annoying enough that I’m only giving them 2 stars.

I have contacted Ring multiple times and the customer service I have received has been bad and very rude. The round plastic clear protective cover in front of the camera fell off of my flood light cam and I am just getting very rude ring staff

Bought the Ring pro to replace my ring II. On the phone for 1 plus hours with tech support trying to get the pro to connect. Then I was told to send it back they would replace it. Same issue with replacement Pro! I sent the Pro back for a refund and purchased another ring II.

I’ve had six different Ring cameras in and around my home for 5 years and think they do a pretty good job. Yesterday I ordered a 14pc wireless system, this morning I looked and the system was $100 less than yesterday.. yet had not been shipped? I called and the Representative was almost impossible to understand and after 40 minutes of which 15 I was put on hold 10 times she could not give me an answer on how to resolve my issue or hand me off to someone who could. I was curious why a company that seemed to have a decent product could be so unconcerned with their customer service?

I purchased the Ring doorbell which is powered to my electrical outlet. It works and then it goes offline. Customer service is terrible group of people who needs to be retrained and are personnel who think customers don't know what a transformer is. It's the only thing connected to your device and you plug it in. But every time it goes off, some crazy person from customer service is giving me a lecture on what this plug in transformer look like. One idiot sent me a confirmation email with a code to verify my identity and then asked me to take a photo of the plug in transformer so she could see it.

There are so many things wrong with this entire system. First of all, when you really need to review the recordings because of an incident, it skips important parts so you don't actually see what happened. We have had people break in, we have had people steal things, and even when I used this for my school I tried to see who accidentally grabbed the stuffed animal and it recorded everything but the actual person who took the stuffed animal we needed!

I had Ring for over a year in California Ontario, no problem, then I moved to Nevada, Las Vegas and then it has been impossible to reconnect to the monitoring service. I called 3-4 times the customer service and they told me only what I could see on the portal. Some message saying that the monitoring would be activated within a week. After 4 months of this run around story I finally gave up on Ring, it no longer works for me.

I bought this floodlight cam for security on the front of my house. I have a motion sensing floodlight this would replace on the horizontal roof overhang. The website states that the Floodlight Cam can be mounted to a ceiling (horizontally mounted). However when mounted horizontally the camera will only swivel out to 45 degrees from vertical and will only view about 5 feet out which makes it unusable! I called Ring to see if there was anything available, like the wedge mount they offer for doorbells, but there isn't. I'm sending it back since it's useless to me in this condition.

I have only had my RING doorbell for 2 years and now being told I have to buy a new one. The motion camera only picks up cars and not people, including people on my porch! After obvious troubleshooting (re-installing the app, restarting the RING doorbell itself and charging battery) I’m being told I need purchase a new device as this one is faulty. Again, it’s only 2 years old!!

I paid hundreds for a spotlight cam and floodlight cam for my front and back doors and additional hundreds to have them installed by a licensed electrician. I’ve spent around $1000 thus far total. The front one stopped working within 5 mins, and the back one within a couple days. Customer service said they’d send replacements, but would not reimburse installation costs, or pay to have the second cameras installed. When the back camera started flashing 24/7 and disturbing the neighbors and my Airbnb guests customer service said I’d have to pay someone again to come and uninstall it, without reimbursement. Ring refused to stand behind their product, refund my purchase, or take responsibility for the defects and their cost to me. I do not recommend purchasing Ring products. I personally will stay far away in the future.

I purchased a Ring doorbell camera and it quit working after 11 months. I purchased a 2nd ring doorbell camera a couple of months ago and it is working fine. I just received a notice my bill is increasing by 25%... The yearly monitoring fee was $30.00 and is increasing to $40.00 per year. This is a substantial increase considering the service they provide. Buyer beware, who knows what it will be in the future.

I have 5 Ring video doorbells and had always been happy with the service. I’ve been paying +$100 per year for their service agreement that protects each device. I have an issue with one of the devices and they would not warranty it stating that “it’s been removed from my account” which voids the warranty. Come to find out, 3 of my 5 Ring doorbells have mysteriously been removed from my account. I have not done this, they can’t tell me when they were removed or who removed them. The only thing they told me is they won’t honor the agreement. Disappointing that I’ve been paying hundreds of dollars for a service and they won’t honor it on a technicality they cannot explain.

Ring app has been out for 8 hours and counting! Unfortunately this is not the first and I don't imagine the last time this will happen. I had their security system including multiple Ring doorbells and Floodlight and obviously this is to secure my property. Without the app working properly for extended lengths of time, I don't think this is doing its function even though I am paying for the service which is not rendered. I tried to call their customer service and took over an hour to reach someone who does not seem to care about my situation. In a robotic way, they just simply stated they cannot do anything and can only "escalate" to the engineering department who will not be able to talk to me directly. Only through email. This does not help my situation at all of trying to protect and keep my family and I save from anyone trying to take advantage of this situation.

I purchased this system over 5 yrs ago. When the monthly cost was 16$/yr. The price is now over double that per yr and the service has gotten worse. They raised the rates without any notification. I called their customer service yesterday about issue that "recording not in cloud". Jason was reading his script and going through the check points. Had to repeat several times what the message was as if it was that difficult to understand. Then he expected that I go out to circuit breaker and turn it off for the unit.

I recently installed Ring in my home. Upon downloading the app, I was unable to receive a verification code on my phone. I called customer service at Ring who kept me on the line for 60 minutes, confirmed other customers were having the same issue, and was unable to resolve it, unable to escalate it and unable to give me any direction. I then tried to connect my first device, and needed to remove the face plate to do so. The device comes with a Ring screw driver, and unfortunately I was also unable to remove the screw with this screw driver in either of my 2 front door bells.

I have had the Ring flood light camera over my garage for several years. Whenever I have had issues ring sent a replacement camera at no additional charge. Great customer service. The ring system is easy to use and can be viewed from any place.

I have had a Ring doorbell and floodlight system installed for 3 years now and although initially pleased both units now need replacing. The doorbell button simply broke in half whilst the floodlight camera is now given pink images. I have contacted ring who are only interested in selling me new hardware but I refuse to invest any more money (£400 approx) if it only lasts this long. Ring not only lose me as a customer but also the monthly contract I pay religiously. I speak as a long term customer who likes the system but cannot justify replacing the equipment every 3 years.

I am very disappointed with the tech support I received from the Ring Company. I own 4 Ring devices... a doorbell and 3 security cameras throughout the house and I was having a problem connecting to the internet with one of the cameras. After I did some troubleshooting, I called tech support to get some help and one of the technicians had me go through over an hour of troubleshooting. Then he transferred me to another person to do basically the same thing for another hour. The camera was still under warranty and I just don't understand why a customer has to go through this kind of agony before they decide to send out a new device. I do love Ring products but I really hate their customer support! I work with electronic products in-store and I don't think I will recommend Ring products to my customers because of their poor customer support!

The overall security system is great because it allows you the ability to connect between different devices. I am able to connect my outdoor floodlight camera with the Ring mobile app and my doorbell camera. It's also great you can connect it to your Amazon Alexa device to view who is at your front door.

The Ring system was very easy to set up. I installed three ring floodlights, a doorbell and a chime pro. I can view all sides of my house and the doorbell notifies me, even if the person doesn’t ring the bell. I no longer worry about things that go bump in the night or need to open my door to strangers. The price is very reasonable compared to other systems.

My Ring doorbell and security camera works great and the app is easy to download, setup and use. It’s very inexpensive to add monitoring to your device(s). Hard wiring these devices is the best, but WiFi is good as long as you keep the batteries charged. Remember usage will drain the batteries. Be sure to utilize the settings to manage your devices and you will get good results. We have been extremely happy with these products that we will install a complete ring security system when we move in 3 months.

This system is easy to use. The installation instructions are easy to understand. Once installed, I forget about it and just let it do its work. It really gives me a peace of mind. I would recommend this to my network.

Very easy to install and operate! Video and sound quality are great! The price is very affordable. I feel just as secure having the Ring instead of some of the other leading security high end systems!

Difficult as owner of the home to make changes to the system. My girlfriend signed up and I cannot make changes I desire to make. It is frustrating to attempt to call Ring and make changes on the account and I am not allowed.

It's a great product and cheaper than the competition. I used ADT before but switched to Ring because of the price and easy installation process. It has window, motion, and camera sensors that can be placed at different locations. I learned that this product is great because of online reviews. Most users you used previously liked it and recommended it without a question. Nowadays almost all my friends use the same product.

Ring is incredibly easy to set-up and use. I can check my system at all hours of the day. I can also customize the specific hours I get alerts so that I'm not alerted every time I receive an Amazon package.

Twice now, Ring has had Transcoding issues that last for days. These issues make my videos not viewable causing me a security issue. Furthermore, it places them in breach of contract since I'm paying for 24/7 video access.

I have Ring doorbell and Ring floodlight. While on vacation I get a notice that my payment which was on autopay did not go through. It said I had 7 days to pay but had to use the computer I originally used which was 1250 miles away. They also said I needed to change the password and when I did it wanted a code only sent to the computer 1250 miles away. I called customer support and they did nothing. They left me after paying for two devices with zero security!!!! I would think twice about using Ring for security as they left me vulnerable with zero solutions.

It's a decent product - works as it should. The only negative I have is in regard to the company sending a multitude of emails every day. If I had a question, I would/could check their site on my own time.

Very straightforward set up and use. This product works as it should. Very simple to use remotely and in my home. It has already thwarted "porch pirates" twice. Definitely worth the price, security and peace of mind

So far I've had good luck with the Ring system. I've got the wireless and wired cameras and never had a problem with the batteries or solar. The one draw back is I wish you can move them easier like have them on a swivel or have the mounts swivel.

Ring is slow at times to see who is at the door. Video or snap shot does show up within a minute. Delay for sure. Mine, battery has to be charge up and looking on site for solar charger for it. Subscription fee is reasonable per year. Reading on other set up like this. Arlo, they all have delays.

Very highly satisfied with Ring, get notified of surrounding issues in my area, And when someone is near my Home, even when I am not home, away at work, vacation and etc. I love the device and it isn’t super expensive either. Makes you and your family feel safer regardless of your Neighborhood.

I wish that the history feature had options for longer time. I love the remote accessibility and the picture is clear enough to capture who is at the door. Easy to install is a plus. Recharging is a pain on the doorbell. Having to take a screw out, from under Unit is hard for old folks.

The Ring camera was recommended by a neighbor. I am not all that thrilled with it. It doesn't capture everything and sometimes is a delayed response (video). I will have checked all my videos for the day and when I open the app the next day, I see more videos from the day before which were not there before I went to bed. So there is a lapse in posting the videos. I would NOT recommend this product for security however if you want to put one up in your backyard to see what creatures are in your yard, it would be good for that.

Had my car broken into and placed a security system in. No problems since due to the camera. With Ring I get neighborhood alerts which I like alot. Cons- doesn't always ring my phone. Would recommend for porch pirates.

Works great, easy to install, allows you to see and speak to whoever is at your door, makes you feel safe even when you are not home. The cost is minimal around $100 compared $350 and higher for others, there is no monthly fee involved if you don't want monitoring. The free equipment ones carry a 15 to 40 a month fee per month.

Ring was great during the free recording trial. After I started paying for the service, things went downhill. The speed of which the doorbell would relay the notification, was anywhere from 20 to 45 seconds after pressing. Same goes for motion events. This did not happen during the trial. I spent time with support, but had no luck. Tried upgrading my internet to gig speed, still no improvement. I miss people coming to the door and have to run out to let them know I'm home.

We purchased Ring about a year ago...had to have a electrician help with the installation. It took awhile before we had it doing what we wanted it to do...I need one in the backyard but I'm going to wait, it registers a small area. The ultimate would be that it knows the difference between family and strangers, so it will only notify you when there might be a actual problem.

So helpful to see when deliveries arrive even when I am not home. Always good to see what the dogs are barking at outside the door. Sometimes it does pick up rabbits crossing the courtyard. Recommend it highly.

Slowing adding Ring cameras to my home. I like being able to see outside even if I’m not home. I plan to security lights and have gotten cameras I can put anywhere. The recording are very clear and the price to save them is reasonable.

I love our Ring. It's great that I can talk to people without having to open the door. The membership is super affordable. The cameras are clear and I love the cloud space. Makes me feel safe. Love that ring makes a variety of different kind of cameras as well.

I really like Ring but the rumors of the Ring being able to be hacked only because ring does not get to pressure the customer to change password during set up. And I would like more security against cyber attacks to prevent hacking the ring system.

Bell security systems is one of the best security system you are getting at effective price. I like some key points feature in it and are very useful in term of security, you can also give a try to this security system.

It is very useful. Initial set up is easy. However, some more advanced features are difficult to set. The floodlight glitch sometimes turn on the light without any movements. Many times I have connection issues.

The Ring 3 Plus has customizable motion detection, HD night vision and a two way talking system so once alerted you can let offenders know they're being seen and hopefully diffuse situations. That's a big plus with porch pirates these days. Unlike previous models and brands, this model also captures several seconds before the motion alert for maximum coverage.

I love knowing that when I leave home I can always keep check on my homes security from my android phone. Also, I can adjust the range on my Ring or pause it when my husband is doing lawn work so it's not going off with every pass of the mower. I like that can see who's near my door even if they don't ring the Bell.

I love my Ring door bell and security system. They make me feel safe. I have a different camera but will be switching to ring. I order a lot of home deliveries and I like being able to see when my package comes.

I love this system. You can see who’s in your home or on porch anytime even though you are not home! Is reassuring your home is doing well and nothing going on that you would need to be concerned with while away at work or on Holiday.

Ring works great! Very easy to use! Get notified to your phone and see and speak to the person on camera. Clear video day or night, right to your phone no matter where you are at! Get ring.. Get the app.. Add one or more cameras.

The ring camera is everything you would ever need for the secure safety of your home. It makes sure you miss nothing, the camera quality is wonderful you can zoom in if needed. The ring catches all movement wanted & unwanted so you know at all times what's going on at your home & the app makes it easy to look at things when you are not at home. Great price!!

We had a system that notified you when someone was making a delivery but you then had to go across the house to the garage to see if someone was there. Sometimes it would be a bird or animal or wind in the trees. Not helpful. With Ring we know if it is a delivery or not. Great help.

This particular service was recommended to me by many people. These people are people that have recommended different products to me before and I would definitely purchase this product once I become available to do so.

My Son bought and installed Ring for me a couple of years ago. It alerts me to persons at my door and activities in the front of my house. Also, there are neighborhood reports to keep me aware of burglaries, break-ins, and other things of concern within about a five mile radius.

I have Ring since 5 years ago. My doorbell was not charging and they replaced to a new one without charge because I had premium plan. Ring is reliable if you follow the installation instructions correctly and pay for the premium plan (around $150 year).

It's very effective and the video is visible no matter where in the world I am. I travel a lot and it's good to see and hear who's at my front door. I also love the fact that the app notifies me by email whenever the battery in my Ring device is low. Recommend in a heartbeat.

I had an issue in the spring and someone told me to get the Ring. I did and I'm very happy that I have made this decision and I will add more items from the ring to my home for extra protection. I have much peace knowing I have this.

Dependable and reliable at the best price. The system was very easy to install and the troubleshooting helpline customer service is very good for help. Full guarantee with items replaced before you send back the old ones - regardless of the cause of failure. Strongly recommend it.

The Ring system gives me peace of mind, knowing that I can monitor package deliveries, unknown passersby activity, and suspicious activity even from across the street. Plus, the online video/news sharing feature with my neighbors has created a sense of community and safety among us. Our pup also is so alert to the ring jingle that he gives us a big welcome when we arrive!

Continually falls offline, tech support can't get system to fully function for more than a few hours. Instructions were followed perfectly. System works for a while, then craps out. Checked network with Comcast, all in order (everything else works fine). Ring says system is not defective. Will return and order SimpliSafe.

It is easy to install and use. It can be expanded as needed both inside and out with cameras, lights, and motion sensors, as well as sensors for the doors and windows. And the cost for the products and monitoring are great! It is much less expensive that the previous company we had monitoring our security system. And, we can see everything on our phones.

I was calling Ring on a regular basis to find out why I'm having issues. I've since then learned how to do a restart. First off when the alert tone goes off, you can't see anything on your App because it takes time for it to appear....I don't like that, and seconds count. I've received different answers at to the time it takes to appear..a minute, to a couple minutes. Then, there is a black bar that covers the screen so I can't see the whole picture until towards the end of a complete frame. I recently put our Ring on AWAY, indicating that we were away from our home. Then a barrage of alerts went off inside my home! This has never happened, and when I checked each one...there was absolutely nothing there. Thank God for this. This has happened several times before but it was always outside...not inside my home.

The ring security camera and system is not a bad system if you are a technical person. Customer service is OK but wait time is too long. Works best if you have good reliable wireless Internet Access. Can add additional accessories such as Chime which is nice.

This system is easy to use and customer service is always available should you have a problem. I have all battery operated items vs hard wired which work but I think hard wired is always the best way to go. You don’t get service interruptions or video problems if hard wired. With battery you can’t place cameras too far from your wifi. The doorbell itself is wonderful. I get issues with the spotlight cams. One constantly gives me black recordings and the other doesn’t have the light come on with motion any longer. I’ve had these products for about 4 years.

It's ok for cameras but does not record quick enough motion or detects people far away sometimes. It would be excellent if the camera does that. I like the cheap monthly payments and affordable cameras but need some work.

I chose RING because the components were less expensive than other alternatives yet the cameras provide high quality live views and sound. Also, the 30 day video storage for $5/mo was more reasonable than other brands.

Easy setup and ability to check on the house when you're not at home. Took almost no time to do the setup and to get the system up and running. Did run into one little glitch but was able to work with customer service and get the issue resolved.

Ring has been wonderful to have. I can see what is happening inside and outside my home at any given time. I have two young adult children so it is especially helpful for me to know when they leave and arrive home.

My experience with Ring is quite the opposite. l wish l could say l recommend this system. But it would be a false statement. I had to charge it at least once every 2 wks. The battery would run done fast. Just a little wind blowing would make it go off. It would record. But the video was not very clear. It would ring after they were walking away. The only positive thing about it was. Now it's connected to your local police stations. I would not buy this product. "Buyer Beware".

I think Ring is the best because it alerts you and you can see whos at your front door. It's the best. It beats them all in my opinion. I wouldn't pick any other. I recommend to friends and family. Because it keeps you safe.

Ring is a good low budget security system. It’s all encompassing and can fit most households. All cameras require some fine tuning, and you may need adapters to make some things work. Overall, I plan to purchase many more ring devices to fully flesh out my home system.

Simply out pleased and I’ve never felt safer. I feel pretty secure about my choices and I’ve always been interested in this company because they are so streamlined and straightforward able to text. Neighborhood and all my neighbors have one of their products so with that being said I couldn’t see myself being in the kitchen. I love the constant report of happenings in my neighborhood whether it’s a lost dog or I’ll Package Theft I am always aware.

The only problem I have is the network. I find that it is difficult to reconnect after the network is knocked off. The troubleshooting is helpful to reconnect but it do not usually work the first time. It has become such a hassle to reconnect that I will discontinue my contract once it expire.

It is not bad. It works generally fine. I like the feature of being able to talk thru it and listening live at what is happening at home. The battery camera I don’t recommend. Battery don’t last and is vey inconvenient to be replacing them.. The memory get full quickly but just make sure to review videos and delete them if not need them and you are good to go..

My grandson gave me a Ring doorbell for Christmas and then my son installed it. Even though he attempted to hardwire it with no success it works well with the enclosed battery and I have a spare as back up. Really like seeing who is at my door utilizing the motion sensor and then being able to speak to whoever is at the door without having to open it. The doorbell chimes on my cell phone when pushed so I get that notification even if I’m not home.

Two of my security cameras both broke around the same time. Not my fault, just completely stopped working. After troubleshooting they asked for me to send both cameras in and I would get replacements. Only one replacement came. I called to get second replacement to which they said it’ll be shipped. And I come to find out they did not ship. So I paid for a whole system which is unreliable to begin with and I don’t even have all the equipment I originally purchased as I sent it back in. Impossible to get good customer service or someone who can help.

I called in to change the credit card number used to pay for my monthly subscription fee. After spending over 45 minutes on the phone with them I still wasn't able to get it done. Two years ago I received the Ring doorbell as a gift from my son. When he installed it he used his email address to set up my Ring account. My email was listed as a secondary. About a year ago he was having problems with his email account so he switched services, no longer having access to his old email account. When speaking with Ring customer service they insisted on sending some verification code to the email address which was listed as the primary address on the account. This was my son's old email address. No longer having access to this email account Ring customer service claimed they couldn't verify me. This despite that my email address was listed on the account but as a secondary address. I got no where!

Ring might have a very good easy to install alarm system but their customer service is the worst I have come across in this time when technology is so advanced. If you cancel some as simple as an order before it was even shipped be prepared for the inadequate and totally inefficient service you will ever receive from a company. Took approximately 10 phone calls and I have to still wait for my refund. I am hoping their alarm systems does not have the same inadequacies. Very poor!!

I have Blink Cameras surrounding the outside of my home. Thought it would be smart to add doorbell camera. My go to Online store Amazon, order the Classic Ring receive a few days later. That day I spent hours trying to figure out how it works, watch YouTube videos, not working. The next day I was at it again. Called customer support multiple times, finally spoke to a young woman with a deep accent, I asked her to speak slowly so I could try to understand her. She suggested a few things, not working. Ask to speak to supervisor, "No they are all unavailable & would do the same troubleshooting." Kept trying called again, spoke to very professional man, no luck.

I love the ease of use and installation. Some of the extras are a little pricey like security cameras. The initial kit and the ring alarm are fairly reasonable. I love that there is no contract and monitoring is only $10 a month. I feel much safer having and using Ring.

I really like "Ring" for the customer service plus for the service cost is really good. On top of all that if someone steal your equipment Ring will replace it at "no cost". Really simple to use and reliable. Call you if alarm goes off and if no answer "Ring" will call the police. Ring work partner with "Wink". I really like them. Customer service phone number is mark everywhere on instructions pamphlets on app. Not hidden on the web like "D-Link". D-Link should learn from them. D-Link just like your money.

The Ring overall is good. The only thing that is not good is the sensors on the wireless cameras. It’s not good at detecting motion well enough. It’s gives a great view on doorbell and spotlight cam. Able to speak and sound siren on the cameras. The price is a little high for the wireless I think.

As of yet I haven't had any problems. It sends an alarm to my phone and records whenever anyone is on my porch or in my yard. And it saves all recordings and I can also share any suspicious information with my neighbors.