Ring Reviews

I thought having neighborhood post was a positive thing but when I wanted to teach people how to save money on the high utility bills the Ring staff I guess flagged it and told me it wasn’t what the people wanted so I feel Nipsco and Yelp as well as the mayor of Gary doesn’t care about the residents. All they care about is money and businesses. For the people who care about high utility bills this is for you. Unplug everything not in use. Turn your furnace off once your home is warm enough and turn it back on when you’re cold. Don’t let it run all day and night and when I leave my house for more than 6 hours I turn my fuse box off. No sense in powering an empty house and unplug the deep freezer every night and in 30 days you’ll see a big difference.

I would recommend not buying a Ring doorbell camera. Unless you buy a subscription they are totally useless. My wife bought one and I installed it, First it will not ring your already installed doorbell, you have to buy a ring inside doorbell to here if someone is pushing doorbell. It does ring a bell in the camera that that cannot be heard inside. It does give a alert on your phone to let you know something happened at the door but you can only see what the camera sees and not what just happened. The camera is slow starting that even if you are watching it only shows them leaving. There is no way to view something on history of what just happened without paying. If you have more money than your pockets will hold then buy a ring and then buy all that is needed to make it useful and keep paying every month.

This is a great product, their customer service is horrible! I have been locked out of my account because I got a new phone number. When I try another way it makes log in, the whole reason I need to sign in another way. This is not ideal, I use these for security at my house. I have now been on hold for an hour. The CEO is deceiving with how great customer service is. I have not been able to use this for a week now because I can't get through to a person. Thanks Ring.

We got 3 Ring devices as a gift about 5 years ago. 2 outdoor cameras (both hard wired) and the doorbell camera (also hardwired). We’ve had problems with all 3, from the lights not working (Ring actually replaced that one after numerous frustrating calls to the service department) to the camera not working on the doorbell device. If these were not gifts we would never use them. Total waste of lucre.

I made a complaint recently with the corporate office regarding the local moderators allowing political posts to occur. Tracking of ICE Agents @dhs @hsi on the Neighbors app. Shortly thereafter I was getting ERROR display message when clicking on the NEIGHBORS tab. I had to call Corporate RING and they reinstated my access. Also my phone is now showing evidence of being hacked into. I had to disable all permissions from Ring due to retaliation from the locally based moderators from San Antonio Texas. (Did not like a complaint against them)?

I purchased two extra batteries and charger for my Ring cameras. The batteries do not work in the cameras. They do not click into the cameras so they are useless. I called customer service, who eventually hung up on me when I asked for a supervisor. I asked or a supervisor because the representative kept telling me my cameras do not have removable batteries. She was completely oblivious. I then sent an email to customer service, which after 5 days has not been answered. I am stuck with batteries that will not work.

Horrible customer support. Made me wait on the phone for over an hour. They canceled my plan without even an email. It was horrible trying to figure out why. They don’t send you bills and their service is not all that great.

Our mother went into hospice with no way to access her account. Perhaps their chat help (non-existent customer help telephone number), I get a bunch of non-helpful A.I. suggestions. Ridiculous when we have been loyal, paying customers for almost a decade. My family and extended families will soon be cancelling,...if we can log in to do so.

This is the worst cameras. Please stay away, they are liars. The 4k is worst than 720p, then they said it’s too interned, I got extender and nothing changed, called them. Again they said, "Your camera is perfectly fine, but I could not see license plate in driveway."

At our previous address, we utilized the RING security system. In early 2017, in the process of moving to a new location, we cancelled our account with RING. We do not have a RING system at our current address. Today (12/12/2025), we received a notice that RING, LLC had charged our credit card in the amount of $49.90. We called RING customer service immediately to address the charge. The first person we spoke to said that we had not "properly cancelled" our account back in 2017 and that RING therefore, periodically could charge our card. This person provided information that RING had charged us in the years 2019 ($30), 2020 ($30), 2021 ($30), 2022 ($39.99), 2023 ($39.99), 2024 ($49.99) which admittedly, we missed when reviewing credit card transactions.

Ring keeps missing major events that are happening and live real time. Or skips over events. I have Zmodo as well in my backyard which can cover part of my driveway which views a portion of my front yard. Oftentimes the zmodo will catch an entire event. Ring will just skip the event completely. Quite frustrating. I think I'm going to ditch ring and put zmodo in my front yard.

I retuned camera to the store when I discovered a subscription fee to use the product. I bought an excellent other brand with no fees. We pay enough at the store and don't need to be stung with fees for a product that doesn't need an internet connection to use. Mine works over internet or cellular with just my regular connection. No fees from the camera company.

I’ve been a Ring customer for over six years and own multiple devices. When one device failed, customer support promised a replacement, but it never arrived. I made multiple calls, was transferred several times, and received conflicting information from different agents. Even after speaking with a supervisor, the replacement was still not sent. On my final call, support told me I would need to buy a new device and then hung up on me while I was asking questions. This level of service is unprofessional, misleading, and completely lacking accountability. Long-time customers should be aware — dealing with Ring support is frustrating and unreliable.

Ring Floodlights Plus. Worked great, clear picture and lights area good. The problem is the design. Papers shows mount for eave or wall, not designed for eave mount. Had to totally disassemble to modify camera mount and remount lights so they would be in right position. Ring can do better!

Overall I was happy with Ring, until today when all the sudden I start getting neighborhood notifications on my phone. I had all these notifications off and do not sign up for neighborhood. I'm forced to update and HAVE to choose at least 3 areas of notifications? WHY? I will be getting rid of Ring if this persists!!! I am working/sleeping/doing life and cannot have these ridiculous notifications that I don't want, from people I don't know, and things I don't care about popping up on my phone.

If I could give zero stars I would. I bought $600 worth of equipment and received a defective device. I spent over an hour on the phone troubleshooting and was told it was the battery. It was not the battery. They won’t even replace it. Every rep says something different, one says don’t return it to Best Buy, the other says “we always say return to Best Buy”. It is just the worst company to do business with. They don’t even understand what’s going on. Don’t waste your time or your money.

They doubled the price for the exact same service. So instead of monitoring and recording for 99, it’s 199. There are better cameras and better services for less money. Go with someone that keeps up with the tech and actually cares about their loyal customers.

I will never buy these crappy security cameras again. You walk into a room in a hallway into a bedroom, you come back out, walk away and then you want to check. Check it five minutes later to see if you're down syndrome. Children child is doing anything suspicious or crazy and guess what it doesn't even show where I walked in and out of the room. It cuts out all the time. It cuts out stuff constantly, cuts out stuff where people are walking in front of your cameras and you're checking to see what's happening and it cuts it out. It skips like 10 minutes here or 10 minutes or five minutes here. These are the worst cameras ever. I'll never put this in another house I build, never

Had a contract that was $99 a year, just checked my account and they charged me $217.49???? WHAT THE HELL!! Be very careful on renewals. They will try to SCAM YOU!! Also one of my camera lenses started sticking and their solution? BUY A NEW CAMERA!!

You used to be able to pull up event history quickly by going to settings. Now you can no longer do that. They’ve changed something and they won’t admit it. I’ve called five times and they weren’t able to fix it. It might be time to go to another security system.

Not only are there cheaper alternatives than the Ring camera doorbell that do the exact same thing, the others found a way to store your videos without charging you a monthly fee. Ring is the sorriest, biggest scam.

All calls go overseas to rude customer service reps, changed password to wifi the whole thing went offline, they want me to get the camera from rooftop to press reset button and the one mounted for front door pull it a part to press reset button.. How convenient, I have to get a handyman spend more money for a reset, May as well buy more cameras with reliable company... They sure know how to take your money on time,

Barely detects any movement, connectivity is flawed. Less than a year old and can no longer connect to live view. Notifications are no longer active. Constantly loses connection to internet even when directly beside the router. Non stop issues, avoid at all costs!

Don't waste your money or time. All 10 sensors were out. Tech carried on for 9, yes, 9 hours to set up. Desperate to secure the house after an intruder, and now in the wee hours, my hired help and I endured. Never got solved. Cost me more than the product for labor costs that ended in nothing. Customer service is rude. Management useless. Product cheap. A complete waste. No safety. I had ADT in the past, much better than this trash.

At this point I have lost count of how many times someone has popped up at my door. I didn’t receive a ding or anything. Checked my cameras nothing there! I’m not sure why my Ring camera only captures certain things and events. Definitely something fishy going on in the back end! You guys have a very low review and I see why!

The Security system is PURE GARBAGE. The main issue is the system is so porous, it’s hacked into so often, Ring doesn’t attempt to inform customers, nor is the Customer Service Department equipped technologically to deal with the issue. $400 down the tube, but hopefully someone will read this, and choose another company. My account has been hacked too many times to count. Why didn’t you change your password? I’m glad you asked. I’ve changed my password probably 5 or 6 times and monitored the “Client Devices” in Control Center, but to no avail. The Customer Support team has no clue.

Very bad customer service. Double charged me for membership and had to go through two painful calls with some customer desk in Asia. Also, accidentally deleted my data and it deleted my account too and now I have to install it all over again.

I’ve been a Ring customer for years, and their customer service has consistently been disappointing. They continuously tell you that they can't help you if your request doesn't fall under their customer service script. In short, my most recent experience was the worst yet. I placed an order on the Ring website, which processed my payment through Amazon Pay. Amazon Pay charged my credit card and then they canceled the order. When I contacted Amazon Pay, they told me to reach out to Ring. But when I called Ring, they said they couldn’t help because they “couldn’t find the order,” even though the purchase was initiated directly through Ring’s own website.

I loved my Ring but their cancellation policy is HORRIBLE. I tried to cancel an account for my Mom after she passed away. They told me they would not cancel it and I needed to call my bank. I have dealt with multiple companies as the executor of her estate and Ring is the ONLY ONE that gave me a problem. When I asked Deepah the customer service drone if they would continue to charge my dead Mother forever, he simply responded “that is correct”. Disgusting does not begin to describe this company.

Have Ring alarm system and doorbell and cameras. Had spotlight camera battery operated. Had to replace it with hard wired motion sensor camera. So moved worthless battery operated spotlight camera to my summer home. Set it up to learn my $199.00/year alarm plan only valid at one location. Set up old spotlight camera. Worked fine but did Not record video or pictures if motion detected. Contacted Ring support and was told only way to get video recording was to sign up for a new plan at $4.99/month. Recommend going with Wyze cameras. Can get video records on so card for free. Thinking of dumping my $200.00/year Ring plan. Ring has become too important and gouging.

After 5 years I suddenly loss access to my 4 Ring devices. I have been on the phone w/ support for 2 hrs and they have been absolutely of no help. They claim I have not devices at my address, e-mail and phone number. The rep insulted me stating maybe my memory couldn't remember my e-mail!! The rep hung up on me and I had to call back and go over the same info as she kept repeating herself and not listening to my concerns. They refused to provide me w/ the e-mail attached to my account which obviously was hacked. This was the worse customer service I have ever encountered. I requested several times to speak to a supervisor. Finally got a supervisor who only repeated exactly what the Reps did. "I am sorry"; "I understand" and "Is there anything else I can help with?" What a waste of 2 hrs. I will report to the BBB also.

If you're far away from where you have your Ring Camera set up don't buy them. Soon as you lose power or have the internet go off line the cameras need to be manually reset with your phone nearby. Not like the cable companies can do it from the office. NOT worth it!

Buyer beware! Do not order anything from Ring.com! They have a ridiculous 45 minute order cancelation policy, so if you order something and you pay for expedited shipping and they don’t tell you it won't be shipped for a week, you can not cancel the order after 45 minutes of placing it! If you must have Ring products only buy them from Amazon! Worst customer service ever! Outsourced to India. Bad English and they refuse to do anything!

Purchased the Ring Spotlight Cam Battery/Solar version in late 2020. One of the side floodlights has failed to come on. Ring customer service is not available as requests for help are directed to their AI platform. The lights are sealed and unless I am mistaken, the entire unit must be replaced. Don’t purchase this unit, or the updated ones as they are built the same way and you cannot replace the floodlights. IMO Ring has severely compromised their ability to provide reliable products and don’t care at all about sustainable of quality customer service.

I am very frustrated with the online chat person, she seems to stop responding back to me. All she would say is THANK YOU several times. I have been registered with Ring for a long time and I think I deserve a response that from Ring.

Ring definitely not worth it.. I had Ring for a year paid $215.95 for the premium plan two days after my subscription expired someone broke into my house while on vacation. I had issues resubscribing on the website so I called… was told yea you can resubscribe for 199.99 again ($215 after taxes) but I wouldn’t be able to access the footage of my home being broke into because it was deleted by Ring. Needless to say I definitely WILL NOT re subscribe to Ring..I’m taking my money & business back to Vivint. Never had any issues getting past recording with them and their customer service in my experience and opinion is much better and they actually have Americans answering their customer service lines!

*Ring Doorbell Plus: More fish eye than wide range view; not a fan. I feel I don't see all I could and you can CLEARLY see the fish eye/smaller lens in the side by side picture.

I’ve had Ring home security system for about a year, over my garage to see the front, over my back door to see the back. Lately it’s been going off line a lot and it’s not recording when there’s someone is walking in camera view sometimes. I was in my backyard the other day and it didn’t record me there at all. It just indicated that there was a capture of some movement and a video of scenery but no me in the video. This also happened when I came up in my driveway and got out of my car. Again, it didn’t even capture anything, except the scenery. Instead of feeling secure I feel frustrated and a lot of anxiety, especially since I already paid for the whole year of monitoring. I’m going to look into other home security systems. I feel that Ring is a waste of money, time and energy.

I was so excited to protect my home with Ring equipment but was sorely let down. The hardware, software and customer service is horrible. I rarely take the time to provide negative feedback but I feel it necessary to warn others.

Yeeeaaahh, Ring kinda sucks. Offline a lot of the time and trying to solve it seldom works especially the camera never goes back online and unplugging stuff doesn't work. Better to get a different system.

Called customer service, 1st could not understand the person talking thick accent!! Then she blamed it on my bank card that I had just used at a store!!!! Tried 5-6 times to subscribe, it told me every single time I couldn't!! Then when I say, "I guess I’ll have to get service somewhere else", she takes it like a threat instead of a sigh and says "WELL, WE GOT PLENTY OF OTHER SUBSCRIBERS!!!!"

Worst Ring cameras ever! I paid for my subscription. Someone broke my mailbox, the Ring cameras on the front skipped 12 minutes. Cameras on the kitchen and backyard skipped 1 hr. I called customer service. Spoke to Rac. Which denied the CEO name and the supervisor's and manager's name. Advise me they all in meeting or in other calls. I waste $400.00 to be safe, in reality you are not safe. This is not common for the Ring cameras to skipped. Is giving the thieves heads up. I never got to speak to a supervisor after waiting 1 hr. On the phone. You can get killed/hurt and customer service don’t care. I had to replace my mailbox and paid $490. Customer service said they will not reimburse me!

Purchased the Ring step light at Home Depot thinking perfect little light for chicken coop. Got it home and could after combining the box for information in tiny little letters easily missed. Mind you, it said that you must have the Ring bridge to get the full use of the light. After searching online it turns out that Ring stopped production of the bridge and no retailers had it anymore after calling around. So after some research I bought an Amazon Alexa to be able to use all the features of the step light. Turns out only a select few Alexas work as a Ring bridge and the one I bought ain't one of them. Called Ring and did absolutely nothing to help me resolve my problem. So the step light can only be used as a motion detector light. Not what I actually bought it for. All I got for my troubles was an apology. I would expect that the other Ring products from customers with issues would receive a heartfelt apology, but that's it!

I bought the stick-up cameras from Home Depot, just hoping to replace the wired security cameras at my warehouse and parking lot that were dying one-by-one after fifteen years or so... I was sadly under-informed about battery-operated wifi cameras. Wow. Only a day or two on a fully charged battery, and the wifi range was short. I installed a booster halfway between the parking lot camera and the router and it worked until the battery died. I bought a solar charger and thought my troubles would be over... not even. The solar charger extended the battery life by a day or two. I then bought a plug-in power supply for each of the cameras, plugged them in, and haven't gotten an image since. Just the message "All cameras at this location have gone offline".

I need help. The rating of Ring‘s Customer Service (the call center) with the Tech Team have been lower than average consistently, but the CEO Jamie Siminoff and the Board of Directors cannot care less. My painful experience shows it is the Customer Service and Tech Team that cheated me by saying I needed to wait for 72 hours for them to combine both my doorbell and Floodlight Cam Pro Wired under one email; but after 72 hours, I found that the Tech Team had wiped out my access to the Floodlight Cam.

Do not purchase any Ring cameras from the Ring company or Amazon or anywhere else where they sell Ring devices. I contact Ring company to let them know that one of my cameras has water in the dome to see if they can replace it. They charge me $10.61 a month for the warranty plus my recording And they don’t wanna honor the warranty after so many years that I’ve been with them. They gave me a poor excuse. Don’t recommend.

I ordered an indoor Ring camera on August 27, and on August 30, I received a notification that it hadn't been shipped, and I would be notified when my order was ready to be shipped. I immediately called Ring and notified them that my order hadn't been shipped, and I wish to cancel it. I was told I couldn't cancel my order, even though it hadn't been shipped, and that I would have to wait to receive it, and then return it. I was also told you can only cancel an order before placing it for up to one hour; what a dumb policy. This policy is enriching a shipping company for shipping a product the supplier knows will be cancelled and having to ship the cancelled product back; where is the wisdom in such a policy?

This camera is absolute garbage unless you pay for subscription. That’s all they want once you pay you don’t get an alert every time the wind blows. Not paying you get an alert minutes after someone leaves your porch. When you pay you do get alerts right on time. You can set zones even when not on subscription but they delay it unless you pay. Also when you pay the alerts are very specific. When you don’t pay it just rings nonstop over the wind blowing. There is a very clear difference between a paid account and nonpaid. I’ve had it for over 2 years. Saw someone show me Google cam and I’m done with Ring.

My Ring camera possibly got hacked and now I cannot access a camera I paid for. The ownership was transferred and I can’t get it back. I have called the customer service number and provided receipts of my purchase, & they still didn’t help me. They wanted a picture of the DSN and MAC and it is such a difficult spot that I couldn’t get it. I verified my identity with my driver's license and their video picture thing. NOTHING. I paid for a device I cannot use and I can’t do anything about it. Make sure your passwords are super secure.

I have been generally pleased with my Ring Doorbell Camera. This year their basic subscription service jumped from $29.99 to $49.99. No warning or options for a lower price. It is what it is. I contacted C/S and they said there was nothing they could do to decrease the service cost. I asked them if they would like $30 of my dollars per year, or $0 of my dollars per year... They chose $0. I'll be switching to a different carrier who doesn't gouge their loyal customers. TJ from UT.

This is probably one of the worst cameras I have ever had the unfortunate headache of using. It was a lot of money and it catches absolutely nothing. It's at my front door so you would think that it would catch the mailman putting mail in my mailbox, my car pulling out of the driveway and pulling back in. It does NONE of that. It is the most glitchy piece of garbage on the market and I have a full-body upgraded camera I paid almost $200 for. I'd give it zero Stars if I could! Doesn't catch important events and all around sucks. Save your $ for any other brand Wyze, Arlo anything but Ring. It has my vote for most unreliable camera on the market. 2 thumbs down! Do yourself a favor and go with any other brand but this one.

Not reliable at all, our cameras miss moving objects and people often, often don't even record people walking on the street or driveway, Do Not Recommend, waste of money, that's why Ring products are cheap

I’ve been a Ring customer for years when I lived in Detroit, and now that I live in Las Vegas! Ordering from the ring website was the worst experience in my life! Waiting a whole week and my order is still pending but they took my money! Finally was able to cancel the order but was told I’d have to wait 7-10 business days to get my money back! And the customer service agents basically blamed me and never apologized for my ordered not even being processed for a week and was still pending but they took my money! Do Better Ring!!!!

I have had my Ring camera for a year and a half. It has been OK for about 80% of the time. For the 20% I was bounced back back-and-forth between Ring and my Internet provider. Nothing was ever resolved. Recently, I had someone try to break into my house. There was no alert. Then Ring started alerting to a person at my door when there was no person. The doorbell rang and there was no one pressing the doorbell. This happened multiple times. I called Ring. Each time I spoke to representatives who knew less than I did about their device and their app. At no point should a tech representative know less than the consumer on the other end.

I have two cameras and one doorbell, all fairly new. One of my cameras stop working, so I used all the self help features that Ring offers plus You tube any type of self help. Striking out on all levels I decided to call Ring for help and warranty pertaining to this camera. Customer service greeted me very polite but a little hard to understand, after 45 min of going over and doing the same thing if just did for the last three hours she kept insisting it was my internet Gig speed and she wanted me to call my internet company to lower speed.

Absolute TRASH. I paid for professional monitoring AND Ring WOULD NOT update my address when I moved 1700 miles away. My alarm went off before daylight and ALL I GOT was a recorded call. NO Services NO POLICE. I guess my entire family would be DEAD if it was a real break in.

Every ring camera that we've purchased… Every ring camera that we've purchased has had to be replaced within months. Some cameras 2-3 times so far. Talking to the ** customer service people is just awful. They will ask a question and just continue talking for another minute or two never giving you a chance to just answer. They talk and talk and talk and talk. I'm on the call with them for over an hour each time for something that could have been discussed in 15 minutes. I wish I'd NEVER purchased the alarm system and all of the cameras. It just sucks.

**BUYERS BEWARE**. I’ve purchased 3 Ring devices, all of which have had trouble. 2 or 3 have needed to be replaced completely, and customer support, while products were under warranty, never was able to compensate me for having to hire people again to install these devices. “Head” of customer support, James, was beyond condescending, stating Ring cameras are a “reasonable price point when on sale” when I actually spent over $300 on their faulty equipment. All he could do was offer to stay on the phone with me to see if he can fix my broken device (again, even after spending 45 mins days before trying to fix the device). I have spent HOURS on the phone with this company with no resolve. They are a rip-off.

Great cameras but not so great when you need customer service. Easily hacked product. When you call customer care they say they take notes and will follow up. No follow up. Call back. No notes were taken. The reps seems to think keeping a monotone will make you go away. I would recommend a better product if you want true security. This product is only good for Amazon package watching.

They will not help in a crisis. I have been waiting for 3 weeks for replacements due to the original equipment being connected to my partner's account who was arrested for violence. In an urgent situation, they are not willing to help.

Ring is convenient security at its best. All required to access and control an entire Ring Security System is a cell phone. And, the phone doesn't even have to be yours. Ring will confirm without a shadow of a doubt that you are the owner of that phone and thereby the system - by sending you a text code. This security company starts with a flaw in security which is what Ring is all about. If Ring was one hundred percent certain there was not one dishonest person on the face of this planet, it wouldn't be a flaw in security. The convenience of being able to view and control one's home from afar, or for that matter possibly anyone else doing so, is indeed convenient. Ring devices integrate easily with Alexa and Amazon makes it almost instantaneous to do so. It's a user friendly system regardless of who is using it.

Customer service is atrocious! I wanted a doorbell camera that would work with my existing chime and wiring. Well, my only option that would activate my existing mechanical chime is the Ring Wired Pro. I purchased directly from Ring website which had a banner across the home page that said they would include free professional installation on certain devices. On the product page, in big red letters, they stated I would receive a promo code after checkout which could be redeemed with their recommended installer for a free installation. I checked out and never received a promo code. I received the doorbell, still no promo code. I contacted customer service and was told they were out of promo codes, but to keep calling them back because they were working to get more. I spoke to two other representatives, and I was eventually told they would email me a code as soon as they received more.

Good luck setting up an account. I kept getting locked out. Call back in 24 hours. Right. I have tried twice. When you get to 2nd verification, they throw you out. After 3 tries, you are out. This is just to set up an account to get started. I can't imagine what happens later. Maybe, I can turn this equipment into a bird feeder. Please, RING, back up service over sales.

Is not compatible with most doorbell chimes. Horrible installation instructions. Would absolutely not buy anything from Ring. They were no help and didn’t tell me what doorbells I could use it on. Waste of time.

July 4, I woke up a missing conure parrot that I had for over 10+ years, I saw feathers on the opposite side of my closed in carport. I checked the solar ring camera and again there was no footage of anything. I called over to customer service, a complaint was made, and I was advised someone will reach out. It's July 9 and no one has reached out. I advised the customer service rep to remove the monthly payment for the camera, and I will not be using their services. This is the 2nd time no footage was recorded, and all of the setting are set to my standards. The 1st time this happened a fox came and took 4 of my chickens. None of the cameras caught any footage. All of this has happened this year. These cameras were not worth $800 and they are not records &/or CATCHING ANY FOOTAGES.

Their products are crap and break down right after 30 day return policy and then they laugh at you and tell you they will not issue refund or replace. Must be nice to sell products that they know will break down after 30 days return policy and then deny you your money back.

Stopped working as it needed an update. Took it down brought closer to modem. Not installing updates. Customer Service said we needed a new device. This was out of warranty. Got a discount code to buy new one for $97. Canceled our recording service for the other unit that also had a problem with power cord. It's too bad seemed like a good idea. We can now live without this. No hard feelings.

I believe that someone is manipulating the Ring app. I have troubleshooted the ring app in every possible way to no avail. The ring app stopped detecting motion completely. I rested to factory setting and no result. That's what you call a piece of crap.

I gave it A two star because My biggest frustration is I can NOT see anything at night. We have lots of street lights. Look at the camera through the app...Dark? Which leads me to the price of it. Not worth it. Not to mention you have to make another purchase just to be able to have ALL of the features. Can't really zoom in to get the best description of anything. Up/down side to side very, very little. Ugh! The agony. I have it set to watch where my car is park. That's why I'm written this review. These are the real cons. However, I do like the fact you communicate with others customers/neighbors and connect multiple addresses. Because I take care of my parent and need to make sure she good. This is why I review a two. Thanks for reading my review.

Way overpriced, there are plenty of better options. Has a very limited mobility and you have to remove the camera from its base in order to charge it. They don't send you a mounting bracket with the third-generation indoor outdoor. The videos don't show you how to get the base off so that you can is it to mount the camera base. It's completely ridiculous and I do these things all the time. Even AI, which I finally had to go to because Ring is no help so that they were having a lot of issues with this company. Of course, you don't have a memory slot, so if you want to save anything, you got to pay for their service. This service probably is the worst I've tried.

⚠️ WARNING: RING Doorbells Have a Major Security Problem. I’m sharing this because I think everyone needs to know: Ring doorbells have a serious security flaw. If someone nearby picks up your Ring device’s Wi-Fi signal and connects it to a regular 2.4GHz network, they can watch your live camera feed. How do I know? Because I can see my neighbor’s live camera feed. Yes, right now. This isn’t just a guess—it’s actually happening. I reported this to Ring’s security team right away and asked for a replacement device. That was over 40 days ago, and I’ve been stuck in a nightmare of delays, repeat calls, and broken promises ever since.

I can never log in because I don’t pay for service. They make it difficult to login. Password never works then when you reset it they want you to put in a code that they never send to you so you hit resend then they lock you out for trying to log in.

Cameras are fine, the mounting brackets and instructions are TERRIBLE. I will never buy another Ring camera that needs to be mounted. The instructions leave out many many steps. They appear to be written by non English native speakers.

Soon after the warranty expired the camera doesn’t capture or record everything like it was when I bought it. I was able to walk out my house then enter my house 3 minutes later and it didn’t capture anything! The following day the mailman arrived. When I checked the video it stated NO VIDEO FOUND! When I called the representative, said you're out of warranty and offered me a 35 percent discount for a new device and stated the one I have is old but when I compare the one they were trying to sell me it was the same!

Have had 2 Rings for years. My newer ring cam (2 yrs old) now cannot connect to the wifi for some reason? After over a week with CS, they claim I need increased upload speed? Why has this worked for 2 years and now just stopped. My other older cam is still working. I suspect they have implemented a software/hardware change/upgrade that is not compatible with my wifi. This happened a year ago and they were able to reverse the problem but not now. But for the cost of the upgrade required, I am switching to Blink or something else.

I have had a of issues, doesn't pick up children playing on the porch and some deliveries. They do not give returns, they make it impossible, now they are making it impossible for me to pay for a subscription, during the meantime the cameras are constantly going off, nothing there!! Even learned how to get a round my turning off sound, it is such an expensive constant irritation.

I have looked at some posts on the Ring community page. and cannot find any discounts for seniors. I have been a Ring customer for over 12 years. Many seniors need help and are on fixed income. Family family members watch their parent while at work because our healthcare plans are failing. I have been a Ring customer for over 12 years. I have helped many first responders with crime caught on my cameras. Ring has not responded to the community forums asking for senior discounts. In the past I have recommended Ring to many seniors in my community. I may sell all my cameras and go with another company unless they help us. I am one of those seniors now on a fixed income.

Ring is a Ponzi scheme and will not let you log into your account if you have a new device. They request that you upload your personal ID online. How evasive, I paid for the camera and therefore should be able to log into my account aside from a phone number and asking for my personal ID. How can I log into my account without loading my personal ID? I will never upload Ring my ID.

Run while you can, you buy all the equipment, they doubled their price on services, eliminated the key services I used and now I'm stuck with thousands of dollars in equipment. Absolutely terrible way to do business. I would not recommend or ever support this company.

Ring Computer app. ABSOLUTELY Horrible customer service. Phone support is overseas. The operator was reading a manual and taking forever doing so, because HE HAS NEVER DONE THIS BEFORE!!! He could not find the solution to my problem: how to view footage from 20 days ago. We searched History, ID'd the camera, selected the date on the calendar, and chose the only button available, "Save". So my question then was-- Where is the video saved? "I don't know, I have never done this before." ME: "Do you have a supervisor?" "No, he is not available, he can try to call you in 24 hours." UNBELIEVABLE. 0 out of 5 rating. THE WORST

I have had RING doorbell and cameras since 2017. I was very pleased with the service UNTIL AMAZON purchased the company. Now I can not change my billing information. Logging on to ring.com as told doesn't work. It shows I have no payment method even though I have 2 payment methods on record because RING keeps overdrafting BOTH OF my accounts for my subscription. You can't talk to anyone and customer service is not customer service it's a great big circle jerk.

I've had a Ring doorbell and floodlight on the garage for a few years. Happy with their performance. I am dissatisfied with their new plan changes, which will automatically upgrade you to a professional plan at twice the price ($100 per year to $200 per year) upon automatic renewal. You must physically cancel this upgrade to stay at $100 per year, and your services will be immediately downgraded. If you cancel this automatic upgrade, they won't honor your previous plan (that has upgrades, which are now only found in their new pricing) and immediately downgrade you, even though your last plan hasn't expired yet.

Just discovered this new Ring scam. I've been a Ring customer since 2018 and have 3 cameras, I had the protection plan in my account with covered all devices. So get this. For some reason, the subscription didn't go through the automatic prepaid on my credit card the first 3 times. But it went through a couple days later. Fast forward 6 months later when one of my devices malfunctioned, I was told. My protection plan was cut because the subscription didn't go through a couple times... can you believe this. No fault of mine that the payment didn't go through. But a nice way to cut the protection plan in a sketchy way. It's like saying your car payment was a few days late. So now it doesn't have warranty, so just for this sneaky moves. I'm gonna dump Ring and get another camera maybe nest. Brutal business practices. Date of experience: May 09, 2025.

Ring is a waste of money. I had a motorcycle stolen, 15 bags of soil stolen. They refuse to even refund your subscription when it doesn't work. Do not waste your money. Paying for this is service is good for nothing. These things were right on clear view of the cameras and it didn't matter. Also customer service is terrible.

Got an email canceling my subscription. Renewed it. We double charged me and then the system wouldn't work. Had to try to reconnect it which is stupid. Too many passwords. Too much security. They think you're going into Fort Knox so had to cancel everything. Going with somebody else.

I’ve always deleted my videos and actions in front of my home ever day thinking my videos were being deleted, but they weren’t. I decided to look on there and the videos were still up and weren’t being deleted as I selected them to be. This is a privacy matter. I’m concerned about it. Makes me wonder if I’m being watched.

Trying to navigate the Ring Website to purchase a plan is not straightforward at all. It keeps sending me to the, looks like your new here, setup menu with no option to purchase a plan. I also had to contact my cellphone provider and have them set up a new wifi account in 2.4 ghz in order to connect with the doorbell. I wouldn't have bought the doorbell if I had known there would be so much nonsense involved with it.

Awful experience. Woke up to an email that they cancelled my subscription. I called and talked to Rochell, and they blamed me for the cancellation. I called me CC company to reverse the duplicate charge they charged me for. I asked for a supervision (Gladys) who came on the chat, said give me a few mins to review the chat, then followed with, "it's been 5 mins, and the chat window would close". They took my 5-year subscription, cancelled it, blamed me, and basically hung up on me. TERRIBLE SERVICE. AVOID THIS COMPANY.

I only gave them one star because if I could’ve given a quarter of a star I would have. I have eight Ring cameras. Two of them failed and displayed a red screen. I called Ring. The lady told me to take a picture of the camera to make sure it wasn’t broken. Take it down and send it back. Call them when I took the picture. I just got off the phone after being on there for an hour and they said if I didn’t take a picture of the red screen that they will not warrant it. I also pay a $99 a year for the warranty. It is very difficult to understand. They talk in a foreign language. I am so disappointed. I don’t know what to say.

I purchase a Ring doorbell. Installation was kind of hard. Had to call Support to set it up once it was set up. It worked OK while I was on with Support. He told me about the trial plan but I should buy a plan after that 30 day expires. I went with the basic one for about 50 bucks. My trial plan was up and my basic plan kicked in and I am now not able to arm or disarm it and this Ring doorbell is at my business! I called customer support. They informed me that I would have to upgrade my plan which is $99 a year for the feature of disarming and arming it. They were not willing to make this right and this is a scam to get an extra 50 extra dollars per year for a total of $99 Just to be able to arm it and disarm it! I’ll be going back to my bling door bell!

I sold my home in May 2022 and called to cancel my subscription. However, they continued to bill me in 2023 and 2024. I have email proof from Ring saying I was not going to be billed in May 2024, but they did it anyway. So I called in May 2024 & they apologized and said a credit would be issued, but they decided to reject the refund. Even though my account was cancelled in 2022 & even though I called every year since to confirm cancellation, they still charged me. I continue to get emails saying my May subscription will be billed. I called in today & was on the phone for over an hour trying to get resolution. They said it’s cancelled, but I don’t believe it. How much do you want to bet I get charged again May 2025?!?! Btw- when Ring was privately owned the annual subscription was $30. After Amazon bought it, it went to $39.99 then $49.99.

It needs a zero review so 20 times later trying to reset a phone number didn't work, pass road, didn't work. They're yelling, talking too fast, interrupting so I'm gonna buy a new one from somewhere else. Do not buy a Ring. It's not worth your time, effort and they don't wanna help you. All I wanna do is talk and interrupt that doesn't help. How can you tell someone to slow down if they speed up that it's harder for me to do what I need to do to fix the problem

The worst company I have ever had the displeasure of dealing with. I paid $200 for one of their ring cameras and it was stolen. Filed a police report and everything only to be told they couldn’t help me. Waste of money and half the time the thing wouldn’t even detect motion.!! Shotty at best. There are better plans out there. Do not go with rain. You will get screwed over. Even after letting them know, my device was stolen for three more months. They still charge my credit card and won’t give me a refund either.

We've had Ring for over 2 years. Had to replace the Spotlight Cam Plus Plug-in twice and now the second Spotlight Cam Plus Plug-in stopped working in less than a year. We bought both of these new and Ring replaced the last one with a refurbished camera! It costs me $150.00 each time to have a service install this camera. This camera is not worth the expense of poor workmanship and poor service of getting a used camera as their idea of a replacement for one less than 12 months old.

My husband and I have had Ring for several years and overall liked it. However he has died and the account is under his email and password. His email and phone are disabled and I don’t know his password. I want to change everything over to me and I spent over an hour trying by chat and phone. I finally lost it because they are beyond stupid and unhelpful. I am going to look into some other service and get rid of this useless company. It sucks big time.

Ring.com Customer Support Review - Disappointing Experience. I typically don’t write reviews, but my recent experience with Ring’s customer support was frustrating enough that I felt it needed to be shared. I’ve been a loyal customer for a while, but I’m seriously reconsidering continuing with them after this ordeal. It all started with an online order I placed. Ring was advertising a bundle with expedited shipping, promising a fast delivery. I placed the order, only to find that when the package arrived, only part of it was included. I thought maybe it was just a mix-up, so I contacted customer support through their chat feature to get clarification on where the rest of my order was.

I am a recent widow. The Ring account is in my deceased husband’s name and information. For me to change it to my information, they would have to turn my system off for at least 48 hours. I have never heard of anything so ridiculous. I should be home alone with no cameras or information if someone is on my property. Horrible policy.

I really like my Ring Floodlight Cameras when they are working correctly. Just had one of the floodlights go dark and I keep getting the red cast on the camera. Sure, I can go out and tap the camera with a rubber mallet until the red color slides away, by why do Ring cameras have the issue with the RF filter getting stuck or whatever that cause the red tint. I have had the problem on multiple Ring cameras. And the price of these units is outrageous, but I like the recording service even though I have to pay an annual fee for that too.

The most appropriate rating for their customer service is Zero stars because it is horrible, horrible, horrible! I changed my phone number and internet provider about six amounts ago. I have been trying to update it since then so that I can set up my devices. The persons operating the phone lines are useless-they keep you on the phone for hours and then treat you like you are the incompetent one. If you you are in need of security cameras, please find an alternative (with customer service in the U.S.) Ring is not worth the work. I spent an hour uploading drivers license, photo of myself, images of one of my device and that was not enough to get my number updated. The rep. I spoke to wanted me to remove my doorbell camera, and flood lights and send pictures of those to assist me with updating my phone number because she don't have a clue how to resolve a simple issue.. Without an updated phone number the devices are useless.

Bad product. After movement 120 sec later doesn’t record- if a nefarious act was to occur- they know to activate movement and wait- then count with you unrecorded action. Battery no good in very cold.🙂‍↕️

I used to have Ring, and cancelled them over year ago due to increased pricing. I cancelled my account, but because my unit is hard wired, the flood lights come on randomly, and most times in the middle of the night. I was told that I have to have an electrician come out to disconnect the unit because they cannot do it internally. The flood lights have been turned off for a very long time in my account, but does nothing to keep them from activating. So annoyed with this company. They suck.

I bought Ring Doorbell Plus 3 and use only 10 months, it was fine, my internet connection is very strong. It is 57 (the RSSI), The router is only six feet from the camera. The camera image is green, does not have clear image. I tried to switch off the colour night vision, it became darker. I contact customer service, she tried to help me, but nothing change, I called internet technician from my Xfinity, my internet is strong signal. I don't what shall I do.

Going up on their prices drastically when they have sold you all the equipment is deceiving customers. They believe you have no choice but to pay them what they ask, it's probably going to continue further. Think about another security system.

Ring sucks. They always blame the internet for connection problems before they even test. I have called customer service 4 times and each time they tell me it's the internet. I had my internet company come out and check and they said the camera was the problem. I'll use my Ring cameras for target practice and go with another company that has Customer Service.

Ring offers to keep the community in touch with what is going on with a 5 mile radius of your home where they are lacking not abiding by their community guidelines. Flagging people's account for no reason, not letting the community inform their community of things that are important. I would shop around. There are plenty of other companies that offer so much more.

Worse ever! Don’t even call using your phone calling customer service! My husband called customer service, didn’t realize the number that he clicked on their website was a number through United Kingdom. Now we are getting charged for a bill almost $100 because of contacting customer service out of country per RING, it’s not their fault we contacted customer service!

My doorbell cameras went off line. Prior to going off line they had over 70% battery and rssi-63. A doorbell within 10 feet of them is on line as well as all the other ting devices. One of the reasons I have a security system is because when I am away I want to check on my house. However when I am away and the system goes offline I cannot fix it unless I am close to the system. So when I need it most I do not have it. Perhaps they should figure out how to make a system that does not fail or one that if it fails when needed the most can be fixed remotely. No use getting frustrated with the help desk. They did not design the system. There are no photos because the system is offline. And I am out of town. So far every single time I needed the system to work it did not.

Ring is one of the worst camera brands in my opinion. To buy a subscription for at best, subpar camera footage, is not worth it. Saved footage can be blurry and it doesn't capture everything even if it's on the setting to do so. The battery also dies so fast. Ring community is also not helpful because moderators flag every post that's not a lost pet or stolen package. How is this keeping the community safe? I would recommend other brands because our experience with Ring has been very disappointing.

Customer service was a horrible experience. They told me that if I uprade my account they can do 24 hr a day recording. Then when I get hit by a car in front of my house and call them because I cannot seem to access the footage they then told me I had to upgrade my cameras in order to do 24 hr a day recording. All of my cameras are hard wired and they no longer offer hard wired cameras only plug in, battery or solar. Why would I want a plug in camera on the outside of my house where someone can just walk up and unplug it?

Our Ring doorbell stopped working out of the blue. We tried everything to troubleshoot and get it back online, but nothing worked. My husband started a chat with a Ring representative, but they couldn’t help him and gave him their customer service phone number. Not thinking anything about it, he dialed the number, but it turns out it was an international phone number in England. He was on the call for 27 minutes. Shortly after we got a notice on our phone that we incurred international charges. That’s when he realized that they gave him a phone number that wasn’t even in the United States.

Do not buy any of their product as a gift. They are super strict with refunds and no matter what they won’t help you out. Do not buy as a gift or as a Christmas present or anything. Super bad with returns and then tell you just to sell it on your own after you just bought it. Bad customer service. Really bad. Not helpful at all with any concerns. They have an excuse for everything and you just have to deal with it.

Highly recommend Ring.com. We have had them for a few years now and they are absolutely awesome. Great quality, customer service, products. Doorbell and floodlight cams hardwired or battery all awesome. Great cloud storage. Excellent pricing. Don't miss out on the best. Try them.

Not worth the money. Ring doorbell is not picking up intruder. Not one time. Burglars are using a wifi jamming device. Ring refuses to do anything about it. They said it's not their problem. That the issue is with Internet. The internet company will always tell you that there are no issues. That is because the internet companies do not have a way to track wifi jammer back to person using it. Do not buy wifi cameras or wifi doorbells.

Be very aware that if you move, you must make sure that you go into your account and cancel the old address, even if you move your equipment and talk to someone who claims to help you cancel the old account when you move everything to the new one. I just found out that for the past 2 years, my credit card has been double charged for my subscription. The agent was useless and told me that it's my fault (even though I spoke to someone who said they were taking care of it, but I can't prove it now) and if I wanted any chance at a refund, I would have to dispute all 24 additional charges for the past 2 years with my cc company. Considering how long we’ve been with ring, you would like that their customer service would be a little more helpful than that. We’ll be looking into alternatives now so that we can drop ring, and stop giving them any more money.

My floodlight camera (wired) stopped working soon after the 1 year warranty and Ring said, "We will give you 35% off your next purchase," I will Never buy a Ring product again. What a crappy product and service!

Ordered a spotlight cam and 2 solar panels and received 2 indoor cameras and 4 indoor cam batteries. After almost an hour on customer service explaining I got sent the wrong order all I got in return was a condescending staff member. After being handballed to 4 different people I was promised they send a return label within 48 hrs and Ring would get in touch about my actual order. Been almost a month and heard nothing, extremely disappointing and ruined my mother's Christmas present. Thanks for wasting my time and money, guaranteed to never order again.

They sent me a camera without a faceplate. The camera doesn't stand on its own and is unusable without the mounting hardware. They offered me a lower quality camera or to wait indefinitely until the faceplates come back in stock. Miss poor customer service, very disappointed. They should have just listed the item out of stock instead of shipping an unusable item.

Two different floodlight cameras of the same type had issues with the lens cover coming off. These are supposed to be 'outdoor' systems. Worked great for awhile, but then the lens would start coming off making the picture quality zero. Contacted support and even had the request for replacement escalated to no avail. Although this issue took place with two separate cameras (their latest models), on two separate occasions, they were not willing to replace only offer a small discount for very expensive replacement.

I had to buy a brand new Ring camera. I specifically ask the customer service representative if my solar panel will be compatible with the new ring camera, they stated yes. Lo and behold it does not! Now They're trying to sell me a new solar panel for 35% off. This is unacceptable. Don't tell me that something is compatible when it is not. I will never purchase ring camera again.

I've had a Ring doorbell camera for years. I subscribed to the Ring plan so I can review history and download content. Recently I bought 5 Ring cameras and added them to my account. I went through all the process of setting motion zones, alert preferences, sensitivity, etc. I had assumed that since I had a Ring plan I could ignore the warning of the new devices approaching their end-of-trial date. Come to find out when the trial expired I lost all my settings and started getting excessive notifications. I even checked my settings and they were still intact (minimal notifications, low motion sensitivity) yet I got excessive notifications. I contacted support and they informed me that I need a pro plan ($99 US per year) which I was actually about to agree to, but the fact that my settings all got zeroed out made me just want to return the whole lot of cameras, which I did.

At first is great but then when the free trial ends. It’s absurd the amount of notifications you get. I get a notification every 2 to 3 minutes. I stood on the window looking toward where the camera faces and there was nothing that could make the system send a notification. They send an absurd amount of notifications to annoy you for you to get a monthly or yearly plan. I would not recommend this system to anyone. I have a Wyze system and it’s as good as the Ring system and with the cost of a couple the ring cameras you can buy the twice as many of the Wyze system. Again the amount of notifications from ring it’s crazy and annoying in a span of like 40 min I had like 50 notifications and for that reason I’ll stick with my Wyze system.

I have been dealing with Ring for over 2.5 weeks for my camera randomly picking up cars going by that are 20 ft from my zones. And it tells me it's a person. I have to keep getting up every 5 to 8 min to see if someone is at my door. This has been sent to their back office 3 times with no fix. And they won't return my camera because it's been 5 weeks and I bought it at best buy. Stay away from ring.

I spent about 800 dollars for 3 different Ring devices and if I had any idea that they would cut out and not record properly I would have never bought them…. I'm going back to CCTV system, at least they record 24/7 and stay on... my advice is don’t waste your money, they don’t work.

Be aware that if you want the monthly payment option like I did for the Ring subscription it automatically charges the annual amount without giving you the option. And so, I had to go through the trouble of calling them to have them change it to the monthly amount so be aware that they don't give you the option so pay attention to your plan amount. It clicks fast so you might miss it. The doorbell itself works good for security (3 stars) but the customer service billing gets (1 star) for the inconvenience they put us through to change to monthly payments.

I have a hardwired ring in my backyard and a ring at the front door. It worked good for a few years. Then the password was changed at the house for the wifi. Could never get it to work again. Bought a new one and it won't let me subscribe. I'm done with Ring. Wasted my money.

I had the Ring door camera services for approximately 9 years. I paid for the year upfront, but accidentally deleted my personal home account when I was deleting the account of one of my investment properties. I quickly noticed the error and called Ring in less than 5 minutes. The customer service was terrible. The person on the line didn't want me to talk to a supervisor even after I requested it and she didn't even honor my previous price for the rest of the year. This is very unprofessional. The customer service representative kept on trying to get me to agree to the new higher price even though I told her that I just want to complete the rest of my contract. Keep in mind I called them to explain the the error within 5 minutes that it occurred. I'm extremely disappointed in Ring and I will never use them again.

Customer service is the worst. First you can barely understand them and second they are rude and don't know anything. I called today about their most recent update where they remove the red dot on the upper right hand corner of the cameras screen which indicated you had a recording. They told me they found it to be useless and I asked why would you not ask your clients if it is useless and they told me they know better than the clients would. I have 1 cameras and if they don't put the red dot back on I will dump Ring and go elsewhere!!!

I keep getting email notices that I need to update my payment information for our doorbell service. I checked and it appears to be correct. I called the toll-free number and a male answered. He could hardly speak English. I had to repeat my phone number and email multiple times and he never got it straight. Finally, I ended the call. If they cut off my service, fine.

I bought and installed the ring doorbell then found out that I had to upgrade my transformer. After that I found out that the video was a service, not included. I got many notifications that I could not see.

Customer Service talked me through the correct steps to accomplish what I needed. Knowledgeable, courteous, patient and extremely helpful. Great outcome. Yay!

Live video is not loading! It freezes!!! What’s the point. Soon as I open the ring screen to view the video it’s showing only 1 second of live and it freezes! I waited to another like 30 seconds nothing moves.

We have used Ring devices for several years. Overall, we have been pleased with Ring products. When we moved to our new home a couple of years ago, we transitioned our old Ring devices to the new homeowners and got new ones for our new home. Our daughter was the only one home when the electrician could come to install them so she got them set up. Unfortunately, we didn't realize that meant they are all tied to her account now and she doesn't live here. I have them in my app and didn't think it was an issue until I received an email saying my devices were inactive and they wouldn't renew my subscription. When I talked to technical support, they were terrible. Couldn't understand my question, their responses were difficult to understand, and the only option was for me to cancel my subscription and start all over... At least that's what I think they suggested.

I'm really not happy with the Ring app. It lags over wireless even though I have great wireless connectivity. Also the motion zones are horrible. My doorbells are tilted down at the suggestion of Ring, and I've moved the zone nodes all the way up to my house and I still get notified when cars drive by. It's a good 20 ft from the ring doorbell to the street. Ring can't seem to get it right so that the cameras know the difference between a car, a cat, a bug, and a human. Really disappointing! This uses the battery life and wears the batteries out faster. I may switch companies but I'm kind of invested in ring because I have the alarm and multiple cameras and sensors.

Cams work good and set up is okay. Good luck with the log in process though. I have a new device and in order to reset a forgotten password Ring requires a driver's license to be uploaded. If that process wasn't enough of a problem even that does not work. So, after about 30 min of fighting this log in process I've decided to let my subscription expire in a month and move onto a system that works.

Seriously, these guys are the worst in customer service. I'm usually pretty easygoing and very understanding. I have never been so upset over the phone with customer service that I have to raise my voice. I hate being angry over something as unimportant as a ring camera that I can do without. It's not worth the energy. But these representatives they got working are so passive aggressive and incompetent. Just get to the point and address my issues. Everything takes forever and they're so inefficient. It's painful! Soo bad!

I have called Ring on several occasions about their alerts pop ups, I constantly getting a pop up about my ring plan and it’s annoying, Ring don’t know how to remove it. What are they there for. This is very sad with them PERIOD!!!!

There have been numerous times where my camera didn’t detect motion. I have chatted with several agents before and they have not solved the problem. This is ridiculous. I have had several things stolen!!!

Horrible application for security and safety. I recently moved into a new house and decided to get the Ring camera system because we had old tenants come and filter through my mailbox for a few weeks. I tried to post it on the ring neighborhood app and they denied my submission. I put up decorations for Christmas and just had some lady steal one of the decorations off of my yard and tried to post asking if anyone knows this lady, and they denied my post again. All they allow is missing animals. Who is approving these things? I'm literally having illegal acts of theft happening and I can't even use its features of security. Meanwhile this lady is walking through my front yard every other day on my personal property. What's the use of a security system that doesn't provide security?

Great when it works. But these wireless cameras are about the most unreliable things you could imagine. And their customer service is beyond awful. Their range is less than 15 feet. In fact, at 15 feet away from a GREAT router with PERFECT signal, your cameras will barely work. I had to purchase extra Chimes and WiFi devices for EVERY camera so they could all be super close to a signal. Now at least 1 camera is malfunctioning but Ring won't do anything about it. They say that it must be MY WiFi. But I tested my WiFi and the signal is great. Every other device says the signal is great. But my camera that is literally on the SAME WALL as my home WiFi router still has a bad signal and Ring won't do anything about it. Incompetent customer service just keeps repeating that it's somehow my WiFi.

We signed up for a plan that covers unlimited devices when we had 2 devices. We added a 3rd device and because the plan price went up $10 they refused to cover the additional device. That appears to be a fraudulent practice in my book. When we inquired they refused to honor the plan and said we had to upgrade. Bezos needs to upgrade one. Of his yachts. Don’t buy any Ring products. They are scammers just like the big boss.

Opened the box and the ring camera was broken. Chatted with the customer service support. They ended the chat with no. When I was still trying to get help. They said you purchased the camera from a third party and they cannot honor the warranty. I purchased it from Home Depot few months ago. I do not recommend. Very poor quality,

When I first signed up with Ring, they charged me $39.99 for the basic plan. I thought, expensive just for basic and to just be able to save videos after having bought an expensive Ring camera. Fast forward months later now in October, they charged $50.** A $10 increase for what? It's the same service, same camera. I called them and they stated an email was sent out back in April, like 7 months earlier. I never received such an email. And, even if I did, how unprofessional to send an email months before and not a reminder weeks before they're going to charge a jacked-up price. Unprofessional. I asked to speak to a supervisor and of course, there wasn't 1 available. They stated one would call me up to 2 hours later. NO ONE EVER CALLED. Customer service stinks at best! Will not recommend Ring to anyone!

When I bought a Ring camera for a carport, I had no idea what a complete PITA it would be to simply log in and use the web interface in order to use the damn thing. You need about 3 devices to get multiple codes and verifications to sign in. After surviving all that it logs you off within hours. Rinse, repeat. Believe it or not, not everyone can afford or wants to live with multiple cell phones in hand every minute of the day. There’s no email option. Security is one thing but this is ridiculous. I’ve had enough frustration and am uninstalling it to sell to some other unsuspecting soul.

I have had 3 ring outside cameras on my home for the past 2 1/2 years. I paid $10.40 per month for an extended warranty to protect all 3 devices. I live on St Pete Beach, Florida and my home was destroyed by Hurricane Helene & Hurricane Milton. Ring customer service says my equipment will not be replaced because storms and bad weather damage are not covered by Ring's extended warranty. I am very disappointed that Ring refuses to do the right thing and replace this equipment. I wasted $250 on an extended warranty!! Steve ** St Pete Beach, Florida October 22, 2024.

We have had ring for over 4 years, both devices at our home went offline at the same time (We were not home. That is why we had Ring.). We were told because they were offline for a long time that the firmware died and we had to buy new devices $200+. It seems to us everything you do with ring is more money. Ring protect, and support plans for the device you paid lots of money for. Our devices were purchased from QVC, we have canceled everything and are most likely going to go with simply-safe or a local alarm company. RING is not worth the money or the trouble you go thru with their website or app or custom service. If ring can not support a four year old device they want you to purchase the new devices. SAD & MAD.

I used to trust this company. I can no longer recommend using their product. After purchasing a Ring camera and a 1 year plan. They changed the features in the plan to take away vital features for ease of use and convenience. I still had multiple months left on my plan and they refused to honor the agreement. To get the features back they wanted basically double the price. How can you trust a security company that won't honor their own plans.

The camera is adequate but the company, customer service, and protection plan is horrible. It's very difficult to reach customer service. They're not helpful. The protection plan no longer covers the ability to turn off the camera. Overnight, they doubled the fee from $50/year to $100/year just to have the ability to turn it off. You're much better off with another product like Blink. I wouldn't recommend Ring to anyone.

For a number of months I have had an installed stick-up camera near my front entrance. Only the one camera. I got notifications whenever someone was in the area of my door or if packages were left, etc. And then for absolutely no reason whatsoever notifications just stopped. Nothing had changed. I went through ALL the suggested steps, made sure none of my settings had mysteriously changed themselves, deleted the app and reinstalled it. Rebooted the camera, etc. Still will not notify me when there is movement. What good is a security camera that wouldn't notify you if someone broke into your house and it watched them remove all of your furniture and belongings and never notified you. Why am I paying for this service?

The Ring peephole sounds great but after having it installed the 1st few years were great. Then I moved. After uninstalling it the flex cable broke. Ordered a new one. It broke. Customer service lied saying that I could buy the replacement at a Costco and they would install the flex cable. They don't sale the kit at costco. Yet alone install the cheap breakable flex cable. They again lied about having a video on how to replace this flex cable. They basically want you to buy a brand new camera. And they know this too. I will never buy a ring product again. Amazon owns this crappy company too. And would not refund me my money.

This people only care about their money not your safety! I'm in a domestic violent situation where my ex damaged the sku # and code on the back of my camera. They promised me a replacement but then tried to charge me after almost spending hours on the phone with them. I rather just not have it because they weren't very helpful and I'm so paranoid and afraid because I can't see what's going on outside my door. He's already tried breaking in. Good job keeping me safe RING

Terrible experience from day 1. Modes disappeared and I’m being told I have to pay five dollars more a month or get the base unit in order to get the modes back on my phone which means you have to go into the account to find motion detection and it’s complicated to turn it on. Scheduling never has worked on my iPhone nor my boyfriend’s Samsung.

It is my personal belief that Ring has the ability to screw around with people's cameras, ETC. to make them buy other products to make things run better. Twice I have connected items with literally no glitches for Ring to come back and tell me I need a wifi booster when I know for a fact my Internet is fast and good.

Well if you don’t wanna subscribe to their patchy recordings that do not pick up vital information, the devices that were once operating fine on the free trial can’t even work properly after the trial. It’s a scam and there’s nowhere to write reviews. (: It’s a waste of money.

We bought a Ring door bell 2 years ago. Last month the wired got very hot. My husband notice the ring button was very hot to touch. He called 6 times to ring customer service. Explained the situation that he saved our home from a possible fire. We got emails to follow and pictures. We sent documents requested. We tried to contact for updates if they were going to replace our doorbell camera. Today (Marie) from team solution failed to keep in touch and follow up. (We don’t have the protection plan). This why they don’t respond. Another Greedy California company. Terrible company and terrible customer service support.

I Purchased a Ring camera floodlight for my yard at the end of 2023. It was installed and hardwired by a licensed electrician. I added a new transformer to my house. It stopped working and went totally dead after four months. I contacted Ring. They made me go through a circus act to try to get it to work. They then sent me a “refurbished” replacement as opposed to a new camera floodlight like I originally purchased. It was installed at the end of February and now again it is absolutely dead.

I purchased doorbell, 4 cameras, a booster from Ring. The cameras were professionally installed and 2 stand at 15 feet from ground level. Last week I was forced to change my spectrum WiFi password. This meant I had to change ring WiFi. NOT AN EASY TASK. I called ring support and was told I had to take all cameras down to get the numbers for each camera and device and then individually change WiFi password for each device and then have all devices reinstalled. This is ridiculous as it will cost me more money for a person to come with a 15 foot ladder, take off and reinstall. They must get thousands of complaints whenever someone moves or purchases a house with ring devices and wants to activate them.

After several years with Ring and my doorbell is not working and support can't help. The online troubleshooting and phone call was not helpful. My neighbor gave me the number for Link...so I am calling them and cancel Ring. Also looking into Netgear since I have them for my router.

Worst experience ever, very poor customer service. Very poor phone etiquette. When being refunded after charging on a cancelled card the amount was incorrect. Kept giving a runaround when transferring calls. After they realized they made a mistake disconnected.

We started with the Ring Doorbell as most people probably do. Added a couple more cameras to keep tabs on what was happening beyond the doorbell. The total system was flakey on its best day. It was too expensive to justify for what we were getting. The playback of the recordings weren't much better than the system as a whole. So we dropped the "Protection" plan and decided to use them as just "Live" cameras. Now the doorbell camera, that lasted over 2 years with just one battery, can't even make through the week without having to be recharged. Dead within 5 days. I'm not going to throw anymore money at this system. If I feel the need for another system, it sure won't be Ring.

We first purchased a Ring Outdoor wired Pro Camera security about 6 years ago and it served us well. Able to view 'history' to see all activation. I would review the previous night's activity. Came in very handy during a period of much vandalism, especially catalytic converter theft during Covid lockdown. This camera comes with two flood lights that come on when motion triggers the camera and was placed over our garage door. One of the lights finally went out a few months back. Unable to reactivate even with Ring tech help.... and I use that title very loosely. You could almost hear the pages turning during the pregnant pauses as our "tech" tried to trouble shoot. I was decided the unit was toast.

Of course it's all about a subscription. Quality is poor. Batteries are absolutely terrible. Buy a hardwire system with its own dvr recording. I'm throwing my Ring cameras in the garbage where they belong.

I used to be a Ring consumer with a Ring doorbell and two Ring indoor cameras. They worked great, but we suspended the Ring subscription after living in a temporary home while building our new home. I bought another Ring doorbell but I couldn't login into my account since my # changed with my new job. I was able to change my password to my account but unable to troubleshoot with Ring online assistance to change my #, very weird I can do one but not the other. In short, attempted online customer service but now we're wanting a government issue ID verifying process, this is absurd. My bank doesn't even do this, I told customer service if it's this difficult to set up an old account, I will be returning the Ring and no longer doing business with them. They were OK with my response.

Unless you are willing to purchase the month/yearly subscription the doorbell cam will become a paperweight. Find a used model so your paperweight won’t cost so much! After mounting to my storm door the approved screws protruded thru the inside of the door.

The cameras are nice enough and easy to set up. They require a subscription which the pricing makes no sense on and they refuse to tell you when they are going to charge you. How hard is it to send an email. Instead you just get a $100 charge on your card. SURPRISE!

Honestly Ring was 1000 x better 3 years ago. The customer support and pricing were incredible. Nowadays it’s AWFUL. A BUNCH of FAKE promises and each agent just reading a generic computer response from some call center in perhaps India. I’m so disappointed and honestly would recommend any other brand over Ring. I’ve been with them for 4+ years now and am in complete disbelief how poorly their support has been.

VERY DISSATISFIED. SHADY AND UNFORTUNATE. I actually think the equipment is decent, but the app sucks, CS experience sucks, and refunding times are abysmal and shady. When I decided to subscribe, the app charged me the whole year, even though I definitely selected the monthly option... I called CS immediately to fix. The rep told me they would change me back to the monthly and "refund" the balance. I noticed they actually did a credit on their end, which I found shady, when I specifically asked for it to be refund on my card. I asked for that to be corrected, and all of the sudden, that would take 3 days blah blah. The whole thing was very untrustworthy so I decided to cancel the entire subscription and avoid further complications, and requested the whole amount to be refunded.

I purchased 2 wired stick up cams from Ring. Both arrived as battery units (no wired power supplies). Phoned customer service and spent 25 mins trying to explain to the service rep that I hadn’t received what I ordered. Eventually, he agreed to order two power supplies. A week later (within their delivery promise), no communication. Used their customer chatbot to enquire, only to be told the items are out of stock and no delivery date known. When I asked for spare batteries in the interim (cameras both drain on battery within 12 hours), I was told I needed to speak with someone in customer service. So I called and went through the same process of explanation and request for spare batteries.

Incompetent: My Ring had 2 videos in the middle of the day that said "Persistent Video - no Video." Before and after for hours was fine. I called Support because I have a criminal landlord who has vandalized my Ring Cam before. Just as I got someone (Cedrie, in the Philippines) I went back to Event History and the latter of the two magically had fixed itself, 3 hours later! I could now see the video correctly (with my roommate entering). But the earlier one still showed/shows "No Video." Cedrie was absolutely clueless about the issue, telling me she had to give me information like "Ring is battery powered" when I have owned it for 5 years and changed the battery dozens, if not hundreds, of time.

Customer Service is basically non-existent; after 2 hours we got nowhere. After 3 weeks of activating and a further $100 purchase of a replay feature our camera went blank. Repeated attempts to talk with someone via Chat or phone was unsuccessful, you only talk with a computer. Do not buy from this company. If you look at the reviews they are mostly 1's, especially in the last few years. It seems that they started out good but rested on their laurels. Don't waste your money on this company, look for better options and much better customer service.

Loved it but realized security is not their top priority because it does not work with Windows operating system. Is android Apple system only?!?! You got windows you are screwed. All can do is look at your device. Probably going close account because I want someone whose security is top prioority.

I’m tired of Ring refusing to post my videos. A man walked up our sidewalk, looked on our porch and walked away. I shared the video with the title “Suspicious person” and stated that this man may have been looking for packages and for people to watch their property. They refused to post it TWICE!!! WHY!!! I’m tired of this company doing this. I did not violate their rules.

You were kinda the grandpa on the scene. But grandpa move over. Your video skips and goes to blank, rarely focuses, you don’t have night vision. Let me repeat….You don’t have night vision and the quality of your recordings is less than 720. IT'S 2K OUT THERE MAN for 25% of your price (Wyze no hub 2k plug and play). I’m just insulted that clearly you’re paying stores to feature you because it’s not on performance. Go find the next Shark Tank thing. This one is over. I’d say mad respect but I don't

I am very disappointed with the floodlight camera. It worked only for a few years and when I called customer service all they could do was only gave me a discount. So I have to pay money again and who knows how long it will be working.

I just finished installing a Ring Alarm system, and I am so impressed.

The actual camera works fine. The subscription service and Ring Customer service are dreadful. I purchased my doorbell on the 5th March, knowing that there was a subscription price rise coming on 11th March. Once my camera arrived and was installed, I purchased the subscription at £34.99 for the year. All Ring doorbells come with a free trial, which you cannot opt out of, however the wording (that, as of writing, is still there) on the website states that as long as you sign up before the price hike, the original price will be honoured but you won’t actually be billed until after the end of the free trial period.

Ring keeps logging me out. My camera is in storage due to my house rebuild from a hurricane. As a disabled veteran with both hands afflicted, this is annoying. Get used to cheap security with no care from customer support. They won’t admit their system is flawed and will not change anything to assist disabilities. Ask for help and be banned. ADT or anyone else would be better.

Ring technology is great, I love the hardware and I love the system integration with the Neighbors app, except, Ring apparently has children monitoring the site and they freely delete any post that they deem as "offensive", example, describing a suspect is "offensive". Last week they spiked another of my posts when I caught a guy climbing my fence. The Ring CHILD hiding behind a no-reply email informed me that "just looking over the fence is not a crime." Can you believe this? Everyone is at work and the only thing stopping this guy from entering my home is a large, loud dog. The Ring CHILDREN take great delight in spiking anything that doesn't fit their love-every-criminal sweet talk dialect. They are going to get someone killed one day with their politically correct nonsense.

Ring.com neighbors app is trash. I'm fine with lost animals but you can send in a video of someone literally breaking into your house and they won't post it. The ** patrol from their admin will refuse it. It's crazy. Additionally a whole 100 foot tree fell on my house and I have FOUR ring cameras and NOT ONE recorded it. it records selectively. It's trash. I'm switching to blink.

Please make sure you remove the credit card from your account when you move out of the property and leave the Ring behind. They will continue charging your account indefinitely. I Even if it is easily verifiable the account has not been active, they will only refund max up to 6 months. This is not a practice you would expect from a reputable company.

My late husband and I have had a Ring Home Security System for many years, and we were very happy with our decision. My husband set up the account with me as a co-user. Unfortunately he died suddenly in August 2022. As a widow, figuring out various accounts has been a challenge, but none - not even bank accounts - has been as horrible as Ring. Issue started several months ago when my control panel was showing signs of battery failure. The customer service rep could not have been less helpful. Called a second time, hoping to get a different person, but second person was no help. Finally, my keypad failed to work (plugging it in via USB never helped) and I called a third time. I am now installing a new system.

I have had 1 Ring camera for a few years now. We have Basic service. The image and sound quality is so-so. The features are minimal and have not changed since I subscribed years ago. Took a long time to get it dialed in the way it was most useful for us. Today I get notice my bill is going up 25%. My service did not get 25% better, no features were added, the customer service rep I contacted could not provide a reason for the increase. Everything is automated, no labor costs involved. Basically no reason for price increase other than they can. When confronted with these facts, the customer service rep abruptly disconnected and ended our conversation.

I just received notice that on March 11, annual subscription for my Ring Protection Plan is increased by 25%. Totally exorbitant. Be aware of this unreasonable increase. Service is not being enhanced nor expanded.

The equipment is like you would expect and the app works okay. Customer service is terrible, and what is even worse, is if you buy a house with existing Ring equipment or sell your house with Ring equipment. Unlike other security equipment, each time you buy/sell a house with Ring equipment, you have to do a completely new install/setup which includes a 15-day waiting period for the prior owner to relinquish the equipment. Customer is terrible and unwilling to help. I've called four times and get a different story and a lack of willingness to help. Do not recommend unless you plan to take your equipment with you.

Soooo.... my brother, sister and I decided to get a home security system for our 91yr old mother. Although she lives in a safe neighborhood you have to ask yourself "is there such thing as "safe" these days"? So, we decided on the Ring Pro system. After spending well over 1K for the Ring pro system, extra accessories and installation I quickly found out within a 2-month time frame it wasn't worth it. The first month everything was fine. The second month I found myself crawling up on a ladder and resetting each camera.

I needed the serial number off our floodlight camera to file a claim - after 2 hours and being cut off 4 times, I gave up. I am looking to replace the Ring System with another company - even if I have to pay more - to get good customer service.

At first, I was elated with the battery powered camera system. Yet, if you live in a high traffic area I would strongly recommend you purchase the hardwired system. The recharging of the batteries is a frequent thing in high traffic areas. I like the Neighborhood feature of the system which use to allow you to keep track in your area. However, lately this company is placing more emphasis on lost animals than human safety. On New Year's Eve a neighbor came outside firing several rounds in the air from an automatic weapon. He did this on two separate occasions. I wrote a note for the neighborhood feature for people to be careful driving thru the area. They denied the post. I know of two incidents where people were injured by bullets fired into the air. Their Neighborhood feature is loaded with posts about lost pets. So now I am looking into a hardwired system.

Very disappointed in Ring cameras. If you lose WiFi while you are not at home, you're screwed. I am away for an extended period. The WiFi went out for a couple of hours then it was restored. The ring cameras will not come back online unless you are physically there to push the setup button. So basically I have 3 cameras that are dead for months while I'm away. How ring can put out a product with this flaw is beyond me. They are in no hurry to fix this as I have read similar reviews from 2022.

I purchased 2 Ring Floodlight cameras almost a year ago with the Protection Plan. The backyard camera malfunctioned and shorted out about a month ago and it was replaced under warranty. After installation, it stated that I did not have the Protection Plan on the new camera although I had purchased it for both cameras and it would expire in January 2024. I called Ring and they stated that they canceled it over to the new camera and both the front and back camera would be covered until January.

This process is over complicated and most would not be able to complete this challenge. The app takes you in circles constantly offering up several choices to add user...Very frustrating when all you should be able to do is invite the shared user who accepts and logs in... How easy that could be.. But not Ring. They have so complicated it making the app and user sharing useless.

This camera doesn't work. Waste of money and effort to put it on. It doesn't connect. I got from HSN ANOTHER LOSER company that it is a false advertising and empty promises. Someone needs to stop both company.

If I could give 0 stars I would. My husband passed away unexpectedly, and he was the account owner. I took over the account and wanted to continue using ring. I asked that they deactivate his account so it wouldn't renew automatically, and they refused! They said since I didn't have his login information that they couldn't do anything. Advised me to contact them for a credit if charged. Then said to dispute it with my credit card. They were not understanding at all and I cancelled all of my accounts with them and will be moving to Nest. Do not recommend. Date of experience: October 04, 2023

I wonder why companies today even bother to have an option for English when you always get a foreign person on the phone who barely can speak the language. Let me guess, it's cost-effective to hire non-English speaking people to service their English-speaking customers. Well, I have a problem with this because it's just as frustrating as dealing with the automated system which by the way speaks proper English. My recent experience with Ring was so frustrating because the representative screwed up the entire purpose of my call.

My husband is a contractor and bought this kit for his work trailer which is left on jobsites. Box is very misleading in stating 24 professional monitoring. We found this out when our trailer was robbed blind last night. Alarm kit was set to armed. Took 2 hours to even send us a notification that the motion detector sensed something (thing goes off all the time in error anyway). When husband finally received this notification he check the cams and found the system offline after the guys robbed us then ripped the camera off the wall. He saw the video and manually activated the alarm. Throughout the robbery our “siren” never activated.

I changed the monitoring from professionally monitored to self on the app. I wasn't aware that, that won't stop my card being charged. Later after few months, I came to know about it when Ring sent an email about payment being declined due to card no longer valid. When I called support, they said, in order to stop payment I need to do it on the website. Changing in the app is not sufficient. I asked for refund of the fees paid since I changed from professionally monitored to self on the app. They denied my request, saying they sent me an email about this. I never received any such email. At least I don't remember seeing such email and I don't find in my inbox now either (I could have deleted the email). I am very unhappy with the misleading (cheating) approach provided in the app which just stops monitoring without stopping the plan and hence continue to charge the payment card.

I lost the screw that attaches the battery cover. I called Ring twice to get one and they don’t carry it. I can’t find it at the hardware store or Home Depot. I can buy a parts kit and get one screw for $26! The only way they will send me one is to have access to my account. Sorry but in this day and age I will never give anyone access to my account. I verified who I am through the app. They promised to have a supervisor call me and surprise, no one has called me back. If you can’t give good customer service you are not a hood company. I will be looking for another camera system. I have paid hundreds of dollars for cameras, batteries, Chime pro etc and you can’t even send me one screw.

After 4yrs with Ring I'm so frustrated by the downward-spiral of their service that I'm looking elsewhere. The Ring cameras and features are good and that's what initially attracts you to the product - BUT if you need to actually "view your recordings and download them" then Ring is a horrible/useless system. Their Customer Service is very polite but not helpful - they are trained only to deal with camera issues and setup. They cannot, or will not, help with Website, cloud and download issues. Technology, computers and internet are consistently getting better and faster each year, but the RING CLOUD, WEBSERVER and User Apps actually get worse, they drop features, and become more unusable each year.

I have several Ring cameras that I installed to monitor my visitation. While the sound and quality of the videos was okay, the real value to me was recording: It was important that I could preserve recordings so I subscribed to Ring Pro that would let you save unlimited videos (which are all very, very short--another problem). They offer short term storage and tell you that you can download the videos. But the download feature never worked and I could not save them unless I did so one at a time. And support was nonexistent. So I quickly became disillusioned.

If I could leave no stars, I would. I thought this was going to be a great thing to have, WRONG!! I have a Ring Video Doorbell 3. It was not easy to install. When it was installed, it did NOT ring inside the house, and it still does not. If I am not within hearing distance of my phone, I have no idea if someone is at the door ringing the doorbell. Their "customer service" is a joke. I have called them repeatedly, and they are no help. Every time I call, they send me info on how to pick a door chime. USELESS. DO NOT BUY ANYTHING FROM Ring. There are better and cheaper options out there.

I bought Ring battery and solar panel from Ring Website. I paid in US DOLLAR, but they return it to me in CAD DOLLAR! I phoned Ring customer 4 times but I still didn't get return label yet. Every agent said "I will send it to you 24-48 hours" but after 5 days, NOTHING in my mailbox. Ring Team used this way to stop me to return the product. DON'T BUY RING! DON'T TRUST THE RING CUSTOMER OR SUPPORT TEAM!

I bought IRing and it works ok. I paid extra for recorded video. The problem is it starts recording after the person left the video feed. So sometimes I get to see who was in front of my house and many times I don't. Sometimes it even missed the front door deliveries. I called the support line to see if this had a fix (hopefully here) and they said they could help me after 20 minutes with them. I had to call another number. It's just a waste of money and time. Going back to my regular alarm company.