Ring Reviews

Overall I was happy with Ring, until today when all the sudden I start getting neighborhood notifications on my phone. I had all these notifications off and do not sign up for neighborhood. I'm forced to update and HAVE to choose at least 3 areas of notifications? WHY? I will be getting rid of Ring if this persists!!! I am working/sleeping/doing life and cannot have these ridiculous notifications that I don't want, from people I don't know, and things I don't care about popping up on my phone.

If I could give zero stars I would. I bought $600 worth of equipment and received a defective device. I spent over an hour on the phone troubleshooting and was told it was the battery. It was not the battery. They won’t even replace it. Every rep says something different, one says don’t return it to Best Buy, the other says “we always say return to Best Buy”. It is just the worst company to do business with. They don’t even understand what’s going on. Don’t waste your time or your money.

They doubled the price for the exact same service. So instead of monitoring and recording for 99, it’s 199. There are better cameras and better services for less money. Go with someone that keeps up with the tech and actually cares about their loyal customers.

I will never buy these crappy security cameras again. You walk into a room in a hallway into a bedroom, you come back out, walk away and then you want to check. Check it five minutes later to see if you're down syndrome. Children child is doing anything suspicious or crazy and guess what it doesn't even show where I walked in and out of the room. It cuts out all the time. It cuts out stuff constantly, cuts out stuff where people are walking in front of your cameras and you're checking to see what's happening and it cuts it out. It skips like 10 minutes here or 10 minutes or five minutes here. These are the worst cameras ever. I'll never put this in another house I build, never

Had a contract that was $99 a year, just checked my account and they charged me $217.49???? WHAT THE HELL!! Be very careful on renewals. They will try to SCAM YOU!! Also one of my camera lenses started sticking and their solution? BUY A NEW CAMERA!!

You used to be able to pull up event history quickly by going to settings. Now you can no longer do that. They’ve changed something and they won’t admit it. I’ve called five times and they weren’t able to fix it. It might be time to go to another security system.

Not only are there cheaper alternatives than the Ring camera doorbell that do the exact same thing, the others found a way to store your videos without charging you a monthly fee. Ring is the sorriest, biggest scam.

All calls go overseas to rude customer service reps, changed password to wifi the whole thing went offline, they want me to get the camera from rooftop to press reset button and the one mounted for front door pull it a part to press reset button.. How convenient, I have to get a handyman spend more money for a reset, May as well buy more cameras with reliable company... They sure know how to take your money on time,

Barely detects any movement, connectivity is flawed. Less than a year old and can no longer connect to live view. Notifications are no longer active. Constantly loses connection to internet even when directly beside the router. Non stop issues, avoid at all costs!

Don't waste your money or time. All 10 sensors were out. Tech carried on for 9, yes, 9 hours to set up. Desperate to secure the house after an intruder, and now in the wee hours, my hired help and I endured. Never got solved. Cost me more than the product for labor costs that ended in nothing. Customer service is rude. Management useless. Product cheap. A complete waste. No safety. I had ADT in the past, much better than this trash.

At this point I have lost count of how many times someone has popped up at my door. I didn’t receive a ding or anything. Checked my cameras nothing there! I’m not sure why my Ring camera only captures certain things and events. Definitely something fishy going on in the back end! You guys have a very low review and I see why!

The Security system is PURE GARBAGE. The main issue is the system is so porous, it’s hacked into so often, Ring doesn’t attempt to inform customers, nor is the Customer Service Department equipped technologically to deal with the issue. $400 down the tube, but hopefully someone will read this, and choose another company. My account has been hacked too many times to count. Why didn’t you change your password? I’m glad you asked. I’ve changed my password probably 5 or 6 times and monitored the “Client Devices” in Control Center, but to no avail. The Customer Support team has no clue.

Very bad customer service. Double charged me for membership and had to go through two painful calls with some customer desk in Asia. Also, accidentally deleted my data and it deleted my account too and now I have to install it all over again.

I’ve been a Ring customer for years, and their customer service has consistently been disappointing. They continuously tell you that they can't help you if your request doesn't fall under their customer service script. In short, my most recent experience was the worst yet. I placed an order on the Ring website, which processed my payment through Amazon Pay. Amazon Pay charged my credit card and then they canceled the order. When I contacted Amazon Pay, they told me to reach out to Ring. But when I called Ring, they said they couldn’t help because they “couldn’t find the order,” even though the purchase was initiated directly through Ring’s own website.

I loved my Ring but their cancellation policy is HORRIBLE. I tried to cancel an account for my Mom after she passed away. They told me they would not cancel it and I needed to call my bank. I have dealt with multiple companies as the executor of her estate and Ring is the ONLY ONE that gave me a problem. When I asked Deepah the customer service drone if they would continue to charge my dead Mother forever, he simply responded “that is correct”. Disgusting does not begin to describe this company.

Have Ring alarm system and doorbell and cameras. Had spotlight camera battery operated. Had to replace it with hard wired motion sensor camera. So moved worthless battery operated spotlight camera to my summer home. Set it up to learn my $199.00/year alarm plan only valid at one location. Set up old spotlight camera. Worked fine but did Not record video or pictures if motion detected. Contacted Ring support and was told only way to get video recording was to sign up for a new plan at $4.99/month. Recommend going with Wyze cameras. Can get video records on so card for free. Thinking of dumping my $200.00/year Ring plan. Ring has become too important and gouging.

After 5 years I suddenly loss access to my 4 Ring devices. I have been on the phone w/ support for 2 hrs and they have been absolutely of no help. They claim I have not devices at my address, e-mail and phone number. The rep insulted me stating maybe my memory couldn't remember my e-mail!! The rep hung up on me and I had to call back and go over the same info as she kept repeating herself and not listening to my concerns. They refused to provide me w/ the e-mail attached to my account which obviously was hacked. This was the worse customer service I have ever encountered. I requested several times to speak to a supervisor. Finally got a supervisor who only repeated exactly what the Reps did. "I am sorry"; "I understand" and "Is there anything else I can help with?" What a waste of 2 hrs. I will report to the BBB also.

If you're far away from where you have your Ring Camera set up don't buy them. Soon as you lose power or have the internet go off line the cameras need to be manually reset with your phone nearby. Not like the cable companies can do it from the office. NOT worth it!

Buyer beware! Do not order anything from Ring.com! They have a ridiculous 45 minute order cancelation policy, so if you order something and you pay for expedited shipping and they don’t tell you it won't be shipped for a week, you can not cancel the order after 45 minutes of placing it! If you must have Ring products only buy them from Amazon! Worst customer service ever! Outsourced to India. Bad English and they refuse to do anything!

Purchased the Ring Spotlight Cam Battery/Solar version in late 2020. One of the side floodlights has failed to come on. Ring customer service is not available as requests for help are directed to their AI platform. The lights are sealed and unless I am mistaken, the entire unit must be replaced. Don’t purchase this unit, or the updated ones as they are built the same way and you cannot replace the floodlights. IMO Ring has severely compromised their ability to provide reliable products and don’t care at all about sustainable of quality customer service.

I am very frustrated with the online chat person, she seems to stop responding back to me. All she would say is THANK YOU several times. I have been registered with Ring for a long time and I think I deserve a response that from Ring.

Ring definitely not worth it.. I had Ring for a year paid $215.95 for the premium plan two days after my subscription expired someone broke into my house while on vacation. I had issues resubscribing on the website so I called… was told yea you can resubscribe for 199.99 again ($215 after taxes) but I wouldn’t be able to access the footage of my home being broke into because it was deleted by Ring. Needless to say I definitely WILL NOT re subscribe to Ring..I’m taking my money & business back to Vivint. Never had any issues getting past recording with them and their customer service in my experience and opinion is much better and they actually have Americans answering their customer service lines!

*Ring Doorbell Plus: More fish eye than wide range view; not a fan. I feel I don't see all I could and you can CLEARLY see the fish eye/smaller lens in the side by side picture.

I’ve had Ring home security system for about a year, over my garage to see the front, over my back door to see the back. Lately it’s been going off line a lot and it’s not recording when there’s someone is walking in camera view sometimes. I was in my backyard the other day and it didn’t record me there at all. It just indicated that there was a capture of some movement and a video of scenery but no me in the video. This also happened when I came up in my driveway and got out of my car. Again, it didn’t even capture anything, except the scenery. Instead of feeling secure I feel frustrated and a lot of anxiety, especially since I already paid for the whole year of monitoring. I’m going to look into other home security systems. I feel that Ring is a waste of money, time and energy.

I was so excited to protect my home with Ring equipment but was sorely let down. The hardware, software and customer service is horrible. I rarely take the time to provide negative feedback but I feel it necessary to warn others.

Yeeeaaahh, Ring kinda sucks. Offline a lot of the time and trying to solve it seldom works especially the camera never goes back online and unplugging stuff doesn't work. Better to get a different system.

Called customer service, 1st could not understand the person talking thick accent!! Then she blamed it on my bank card that I had just used at a store!!!! Tried 5-6 times to subscribe, it told me every single time I couldn't!! Then when I say, "I guess I’ll have to get service somewhere else", she takes it like a threat instead of a sigh and says "WELL, WE GOT PLENTY OF OTHER SUBSCRIBERS!!!!"

Worst Ring cameras ever! I paid for my subscription. Someone broke my mailbox, the Ring cameras on the front skipped 12 minutes. Cameras on the kitchen and backyard skipped 1 hr. I called customer service. Spoke to Rac. Which denied the CEO name and the supervisor's and manager's name. Advise me they all in meeting or in other calls. I waste $400.00 to be safe, in reality you are not safe. This is not common for the Ring cameras to skipped. Is giving the thieves heads up. I never got to speak to a supervisor after waiting 1 hr. On the phone. You can get killed/hurt and customer service don’t care. I had to replace my mailbox and paid $490. Customer service said they will not reimburse me!

Purchased the Ring step light at Home Depot thinking perfect little light for chicken coop. Got it home and could after combining the box for information in tiny little letters easily missed. Mind you, it said that you must have the Ring bridge to get the full use of the light. After searching online it turns out that Ring stopped production of the bridge and no retailers had it anymore after calling around. So after some research I bought an Amazon Alexa to be able to use all the features of the step light. Turns out only a select few Alexas work as a Ring bridge and the one I bought ain't one of them. Called Ring and did absolutely nothing to help me resolve my problem. So the step light can only be used as a motion detector light. Not what I actually bought it for. All I got for my troubles was an apology. I would expect that the other Ring products from customers with issues would receive a heartfelt apology, but that's it!

I bought the stick-up cameras from Home Depot, just hoping to replace the wired security cameras at my warehouse and parking lot that were dying one-by-one after fifteen years or so... I was sadly under-informed about battery-operated wifi cameras. Wow. Only a day or two on a fully charged battery, and the wifi range was short. I installed a booster halfway between the parking lot camera and the router and it worked until the battery died. I bought a solar charger and thought my troubles would be over... not even. The solar charger extended the battery life by a day or two. I then bought a plug-in power supply for each of the cameras, plugged them in, and haven't gotten an image since. Just the message "All cameras at this location have gone offline".