Ring Reviews

I bought this thinking I didn't have to buy a plan. The advertisement I saw said a plan needed was not needed. I did not realize that the first month I was on a free one month plan. It didn't give me a choice. I thought I was getting all that I was seeing until the last week when it notified me that I needed to get on the plan to continue the same experience. My experience before that wasn't perfect. People came on the property that I did not see. I saw them leaving, but did not see them appearing. Hooking it up did not work well I still can't get the one camera to work and the amount of data it used made it hard for me to use my computers and TV. Then it got worse when they turned off the plan. The whole set up became useless.

I liked my Ring camera at first even though the customer service was a pain in re end to understand anytime I called them. And if you got behind on your payment you could no longer go back and view previous days which is a crock of (digested food). The thing that really upsets me as when times go rough and I no longer could afford the extra charge of my services I sold my camera and canceled the service in October 2025 but they still are charging me every single month. I've called several times and still nothing has been done. They told me to call my bank and tell them to stop payment on them so I tried to do that. I called them and they told me to call Ring and have them do it, told me to tell them to cancel my policy so I did. I called and explained to the customer service agent and he hung on me!!!

I just recently bought another Ring and hooked it up. Turns out ring don't have no problem selling you another ring doorbell, but they won't let you use it without paying another subscription. It's just greed.

Ring seems to work okay for the price, but if you ever have a problem, you will be expected to pay to fix it. They do not support replacing defective devices easily. I have 5 of their cameras and their expensive monitoring program. One of my cameras failed and it took me 2 hours of customer service to get replacement started. They treated me like an idiot. I actually have 7 devices if you count the doorbells. But as a customer at ring, I am still an idiot. I guess they are right. I did buy their system!

Recently we bought a RING system for front door, garage and backyard. The installer set it up on my husbands phone. But when I went to set it up on my phone, I got an AI as "help". When AI couldn't figure out how to add me, I held for 5 minutes for a human. She said they were "investigating" why I could not be linked to the account although he invited me. She said it would be a week to 10 days before they could "figure it out". OMG!!! Do they have to call India to get it sorted? How pathetic! Terrible product when I can't even get on it. So frustrating --hate this company.

I ordered a plug-in flood light. After waiting many weeks I finally received a hard wired flood light, which is specifically what I did NOT want or order. So, I returned it. Then a week later they sent me the wrong product AGAIN!!!. So, I had to travel yet again to the UPS store to return it for a second time. A couple more weeks went by and I called to get the status of the correct flood light. I was told because I returned the products, that they sent in error, they cancelled my order. I was told that they have no stock and that they have no idea when more will be in stock. So now, if I want to reorder I go to the back of the end of the line for everyone who is in queue to buy one, while the company is incapable of providing stock or forecasting supply. I have never seen such pathetic, incompetent customer service/operations, and I am sick of this shitty company.

Customer service is poor. Had problems logging into app. Called customer service could not get actual human. Shopping for another doorbell. Not sure how I even got logged out. Not sending my government id either. Beyond frustrated.

I have Ring cameras for years. My subscription was supposed to renew February of 2026. The money was automatically drawn from my account on February 28, 2026. Since then am not able to store recording almost. I contacted ring on the 3/19/26. Rep told me it was technical issue on their behalf. The agent reach out to me on the 3/20/26 to inform me that they are working on the issue. I receive another call on 3/20/26 informing me that the issue still not resolve and inform me to re-subscribe and accept the AI shit which I decline. I contacted ring on 3/22/26 informing them of a email I receive that my subscription is cancel and no mentioned of my refund. I ask for my refund. The agent told me they can only refund $10 which I decline. I hope the world read this review and stop buying ring product. Very disappointed. Shame on ring.

Ring camera is a piece of shit. Too many problems. It miss the alerts a lot. Live view does not work sometimes even WiFi signal is good (RSSI 50). The camera cannot catch a first few of seconds for moving alert. DON'T BUY IT!

I’m writing this review for the first time on Ring because in the past I have been reasonably satisfied with Ring but now I’m irritated. Here goes- I’ve had a Ring doorbell and camera/flood light over garage for years and yes they supplied peace of mind. My doorbell died over the winter after years of good service. I bought the 3rd generation new doorbell after reading the improvements claimed…NOT SO FAST! I replaced the transformer since the new unit will not work off old low power transformers due to the enhanced camera. The camera does give head to toe visibility but my old doorbell camera alerted me of cars coming down my driveway which I linked with my garage Ring camera. I’m just going to get to the bottom line on this. I am not impressed with the magnification or clear imaging on this doorbell. If I could replace it with the old model I would.

I installed cameras at my home in January this year. One month later, one of the cameras already failed. I have had no signal from that camera at least one week before calling Ring, who did replace it. Now I am expected to foot the bill for installation of the replacement camera, per representative Nicole, just now talking to me from a country in Asia? What customer service is this? If Ring truly accepted responsibility for its defective equipment installed on my house, they should also pay to install it. I am currently paying for a service I do not have, the last 15 days. What if this happens again? So much for making the customer whole again, even for loyalty.

I was a Ring customer, I’m leaving the ecosystem as of this week. I manage Airbnbs and found that it’s virtually impossible to get Ring cameras onto a subscription plan remotely. Think about that, I can’t give them subscription money if I wanted to, and I tried. Also it is IMPOSSIBLE to lodge a formal complaint! Look at the screen caps attached, you just get a chatbot that insists you talk with it.

Both of my Ring cameras were up before, during, and a year and a half after Hurricanes Elene and Milton. I just got back into my condo in February 2026 since the Hurricanes, and they both work. Get one for you.

THE WORST CUSTOMER SERVICE! Purchased a RING doorbell on their website. It was disfunction and had to be replaced. Received their shipping label to return and receive refund. (Found out they will not send a replacement until their warehouse has confirmed receipt of the item sent back - and they have up to 30 days to start a return/refund). I called and spoke to MANY customer service reps over the month between the date it was sent back (Jan 23) and today (March 6) asking if it was received and where is my return, then later my refund because I was tired of waiting for replacement). Each rep would tell me it wasn't received by their warehouse even though the UPS tracking showed it was received by them on Feb 2).

I called Ring Doorbell because I never received a spare parts kit. They showed they mailed it and it was delivered, but I never received it. Now, They cannot resend it until they escalate it to the escalation department which takes 24 to 48 hours. Customer Service sucks. You can’t understand what they’re saying. I’ve spoken to them at 4:02 PM today and again at 6:30 PM today and you can’t even understand a word they’re saying. Very frustrating because you can’t even talk to the escalation department. I was on the hold for 28 minutes, waiting to talk to a supervisor. When I explained to the supervisor I was on hold for 28 minutes waiting to talk to him. He stated that he’s the only one there which I find very hard to believe for a large company like that. Obviously they’re offshore because you can’t understand a damn word that they’re saying. They need to speak clear English.

It's not just that they put me into a so-called free trial that I never requested or that they refuse to end it or that they set it up as an opt out rather than a locked in of AI functions that would automatically upgrade and add cost. What's particular infuriating is that perhaps a week after it finally expired I'm now getting pop-ups pushing it on me again every single time I open the app. As far as I know I still have free will and if it's not something that's required I say no. And PS as the saying goes, "NO MEANS NO".

I’ve been a customer for several years and the app is fairly easy to work and set up. My problem is I paid for a subscription so that I can review footage and download as needed. They do not have an easy way to download multiple videos. One would think you could just download videos corresponding to the days that you want, but you actually have to go into each one and individually save or share. The app tells you, you can choose up to 150 videos to download at one time, however when trying to download them that’s another thing. Sometimes it works sometimes it doesn’t. Sometimes it works when you download 10 videos at once sometimes it doesn’t. Pure waste of money if I cannot download the footage that I need especially involving a case. Once this is over, I will be going with another company. And of course, I have to reached out to customer support and that did not help.

Ring has one of the worst customer service in industry. Customer service is in Philippines. There is no technical knowledge with Philippine customer service. It is just wasting time hours and hours on the phone with unqualified technical support team. It is a very poor disgusting service offered by ring. Ring replaces outdoor camera batteries with refurbished one. They did not last long.

They care very little about people’s safety and more about the dollar. Backorder on replacement part for over a month. Owned by Amazon, but will not take from Amazon stocks. Will not provide any compensation due.

Before Ring, I had Wyze cameras, which were a nightmare. I'm disappointed in Ring cameras, I had heard good things. First, a subscription is required. I paid for the plan that covers 2 cameras and that doesn't offer 24/7 recording. That will cost another $6. Also, it takes several seconds before the camera starts recording, missing a lot of movement. The timeline freezes, so when it should say 5:15, it will stay stuck at 4:00, I've noticed it continually do that for several hours at a time.

People are being ridiculous. Ring is AWESOME!!! It picks up my dogs, it picks up their barking. It has picked up coyotes and anything else that may come into my yard to keep my dogs safe. Those who are complaining are being ridiculous. I wish it also picked up all persons and saved all unusual activity. For all they know, locating and finding themselves or a family member may be exactly what may be needed to save their lives. Do it Ring!!! You’re awesome!!!!

Poor communication & change transition. Could not set up My ring account when I moved with new internet. Simple, right? No. I have not used device for over a year, but still being billed for services. Customer service is designed not to solve problems.

Ring is a great camera/security system.. If you have to deal with customer service that is where things go downhill FAST.. If you have a warranty claim you will be on the phone for 45 minutes.. Customer service is overseas, they don't get it...

Call the billing department number because I was unable to fix the plans. I selected on my account and was double charged. The person on the phone had such a thick ** accent that for 20 minutes I must’ve repeated 100 times ‘sorry excuse me I can’t understand you’. It was so frustrating and the website is not necessarily as helpful as it can be. Switching to another security system now will be costly. They are a big company and are around the world. There is no reason why US support cannot have a person that speaks clear English. It was so frustrating.

What a scam of a company. Customer service is outsourced to a country that can't speak English. Then they flat lie about refunds. The owner is not someone you can trust. The staff in the US, are horrible. Have never spoken to someone so lazy on my life. Just needed to change my phone number on the account. And that proved to be a task so hard it took multiple people. Just stay away from them. So many better companies to use.

My first experience with Ring was when they offered a dash cam for the car. The design was a total piece of crap, which was immediately discontinued. I've just now purchased their battery-powered doorbell plus camera. I haven't used it yet, but I'm flabbergasted at the mechanism to secure the battery cover to the unit. They're using an incredibly small Torx screw, which you have to screw into the bottom of the unit. My first clue that this was also going to be a problem is the fact that they supply two of these screws in the packaging.

I bought (2) Ring camera flood lights and installed one which worked for 30 days and stopped. Called customer service that told me I needed to get (costly) subscription for it to work, which I was told wasn’t the case when I bought it. Shortly after the light feature stopped working as well. What a scam. Ironically the older Ring cam I have continues to work without a subscription for over 6 years. Don’t buy Ring. It’s a subscription scam.

Someone tried to break my door down in the middle of the night. I tried to post my video to warn my neighbors but Ring refused the post saying it didn't meet community guidelines! Wtf.

Does not work in cold weather, sets off doorbell ringing nonstop as the temperature drops. No return call from customer service manager when replacement sought.

Customer service is horrible. Management team doesn't value their customers. A lot of lag time which causes you to miss some activities. Wait time to speak to a representative is excessive. Make sure to check your privacy setting as well to ensure no one else has access. Currently looking for other options.