Ring Reviews

I bought and installed the ring doorbell then found out that I had to upgrade my transformer. After that I found out that the video was a service, not included. I got many notifications that I could not see.

Customer Service talked me through the correct steps to accomplish what I needed. Knowledgeable, courteous, patient and extremely helpful. Great outcome. Yay!

Live video is not loading! It freezes!!! What’s the point. Soon as I open the ring screen to view the video it’s showing only 1 second of live and it freezes! I waited to another like 30 seconds nothing moves.

We have used Ring devices for several years. Overall, we have been pleased with Ring products. When we moved to our new home a couple of years ago, we transitioned our old Ring devices to the new homeowners and got new ones for our new home. Our daughter was the only one home when the electrician could come to install them so she got them set up. Unfortunately, we didn't realize that meant they are all tied to her account now and she doesn't live here. I have them in my app and didn't think it was an issue until I received an email saying my devices were inactive and they wouldn't renew my subscription. When I talked to technical support, they were terrible. Couldn't understand my question, their responses were difficult to understand, and the only option was for me to cancel my subscription and start all over... At least that's what I think they suggested.

I'm really not happy with the Ring app. It lags over wireless even though I have great wireless connectivity. Also the motion zones are horrible. My doorbells are tilted down at the suggestion of Ring, and I've moved the zone nodes all the way up to my house and I still get notified when cars drive by. It's a good 20 ft from the ring doorbell to the street. Ring can't seem to get it right so that the cameras know the difference between a car, a cat, a bug, and a human. Really disappointing! This uses the battery life and wears the batteries out faster. I may switch companies but I'm kind of invested in ring because I have the alarm and multiple cameras and sensors.

Cams work good and set up is okay. Good luck with the log in process though. I have a new device and in order to reset a forgotten password Ring requires a driver's license to be uploaded. If that process wasn't enough of a problem even that does not work. So, after about 30 min of fighting this log in process I've decided to let my subscription expire in a month and move onto a system that works.

Seriously, these guys are the worst in customer service. I'm usually pretty easygoing and very understanding. I have never been so upset over the phone with customer service that I have to raise my voice. I hate being angry over something as unimportant as a ring camera that I can do without. It's not worth the energy. But these representatives they got working are so passive aggressive and incompetent. Just get to the point and address my issues. Everything takes forever and they're so inefficient. It's painful! Soo bad!

I have called Ring on several occasions about their alerts pop ups, I constantly getting a pop up about my ring plan and it’s annoying, Ring don’t know how to remove it. What are they there for. This is very sad with them PERIOD!!!!

There have been numerous times where my camera didn’t detect motion. I have chatted with several agents before and they have not solved the problem. This is ridiculous. I have had several things stolen!!!

Horrible application for security and safety. I recently moved into a new house and decided to get the Ring camera system because we had old tenants come and filter through my mailbox for a few weeks. I tried to post it on the ring neighborhood app and they denied my submission. I put up decorations for Christmas and just had some lady steal one of the decorations off of my yard and tried to post asking if anyone knows this lady, and they denied my post again. All they allow is missing animals. Who is approving these things? I'm literally having illegal acts of theft happening and I can't even use its features of security. Meanwhile this lady is walking through my front yard every other day on my personal property. What's the use of a security system that doesn't provide security?

Great when it works. But these wireless cameras are about the most unreliable things you could imagine. And their customer service is beyond awful. Their range is less than 15 feet. In fact, at 15 feet away from a GREAT router with PERFECT signal, your cameras will barely work. I had to purchase extra Chimes and WiFi devices for EVERY camera so they could all be super close to a signal. Now at least 1 camera is malfunctioning but Ring won't do anything about it. They say that it must be MY WiFi. But I tested my WiFi and the signal is great. Every other device says the signal is great. But my camera that is literally on the SAME WALL as my home WiFi router still has a bad signal and Ring won't do anything about it. Incompetent customer service just keeps repeating that it's somehow my WiFi.

We signed up for a plan that covers unlimited devices when we had 2 devices. We added a 3rd device and because the plan price went up $10 they refused to cover the additional device. That appears to be a fraudulent practice in my book. When we inquired they refused to honor the plan and said we had to upgrade. Bezos needs to upgrade one. Of his yachts. Don’t buy any Ring products. They are scammers just like the big boss.

Opened the box and the ring camera was broken. Chatted with the customer service support. They ended the chat with no. When I was still trying to get help. They said you purchased the camera from a third party and they cannot honor the warranty. I purchased it from Home Depot few months ago. I do not recommend. Very poor quality,

When I first signed up with Ring, they charged me $39.99 for the basic plan. I thought, expensive just for basic and to just be able to save videos after having bought an expensive Ring camera. Fast forward months later now in October, they charged $50.** A $10 increase for what? It's the same service, same camera. I called them and they stated an email was sent out back in April, like 7 months earlier. I never received such an email. And, even if I did, how unprofessional to send an email months before and not a reminder weeks before they're going to charge a jacked-up price. Unprofessional. I asked to speak to a supervisor and of course, there wasn't 1 available. They stated one would call me up to 2 hours later. NO ONE EVER CALLED. Customer service stinks at best! Will not recommend Ring to anyone!

When I bought a Ring camera for a carport, I had no idea what a complete PITA it would be to simply log in and use the web interface in order to use the damn thing. You need about 3 devices to get multiple codes and verifications to sign in. After surviving all that it logs you off within hours. Rinse, repeat. Believe it or not, not everyone can afford or wants to live with multiple cell phones in hand every minute of the day. There’s no email option. Security is one thing but this is ridiculous. I’ve had enough frustration and am uninstalling it to sell to some other unsuspecting soul.

I have had 3 ring outside cameras on my home for the past 2 1/2 years. I paid $10.40 per month for an extended warranty to protect all 3 devices. I live on St Pete Beach, Florida and my home was destroyed by Hurricane Helene & Hurricane Milton. Ring customer service says my equipment will not be replaced because storms and bad weather damage are not covered by Ring's extended warranty. I am very disappointed that Ring refuses to do the right thing and replace this equipment. I wasted $250 on an extended warranty!! Steve ** St Pete Beach, Florida October 22, 2024.

We have had ring for over 4 years, both devices at our home went offline at the same time (We were not home. That is why we had Ring.). We were told because they were offline for a long time that the firmware died and we had to buy new devices $200+. It seems to us everything you do with ring is more money. Ring protect, and support plans for the device you paid lots of money for. Our devices were purchased from QVC, we have canceled everything and are most likely going to go with simply-safe or a local alarm company. RING is not worth the money or the trouble you go thru with their website or app or custom service. If ring can not support a four year old device they want you to purchase the new devices. SAD & MAD.

I used to trust this company. I can no longer recommend using their product. After purchasing a Ring camera and a 1 year plan. They changed the features in the plan to take away vital features for ease of use and convenience. I still had multiple months left on my plan and they refused to honor the agreement. To get the features back they wanted basically double the price. How can you trust a security company that won't honor their own plans.

The camera is adequate but the company, customer service, and protection plan is horrible. It's very difficult to reach customer service. They're not helpful. The protection plan no longer covers the ability to turn off the camera. Overnight, they doubled the fee from $50/year to $100/year just to have the ability to turn it off. You're much better off with another product like Blink. I wouldn't recommend Ring to anyone.

For a number of months I have had an installed stick-up camera near my front entrance. Only the one camera. I got notifications whenever someone was in the area of my door or if packages were left, etc. And then for absolutely no reason whatsoever notifications just stopped. Nothing had changed. I went through ALL the suggested steps, made sure none of my settings had mysteriously changed themselves, deleted the app and reinstalled it. Rebooted the camera, etc. Still will not notify me when there is movement. What good is a security camera that wouldn't notify you if someone broke into your house and it watched them remove all of your furniture and belongings and never notified you. Why am I paying for this service?

The Ring peephole sounds great but after having it installed the 1st few years were great. Then I moved. After uninstalling it the flex cable broke. Ordered a new one. It broke. Customer service lied saying that I could buy the replacement at a Costco and they would install the flex cable. They don't sale the kit at costco. Yet alone install the cheap breakable flex cable. They again lied about having a video on how to replace this flex cable. They basically want you to buy a brand new camera. And they know this too. I will never buy a ring product again. Amazon owns this crappy company too. And would not refund me my money.

This people only care about their money not your safety! I'm in a domestic violent situation where my ex damaged the sku # and code on the back of my camera. They promised me a replacement but then tried to charge me after almost spending hours on the phone with them. I rather just not have it because they weren't very helpful and I'm so paranoid and afraid because I can't see what's going on outside my door. He's already tried breaking in. Good job keeping me safe RING

Terrible experience from day 1. Modes disappeared and I’m being told I have to pay five dollars more a month or get the base unit in order to get the modes back on my phone which means you have to go into the account to find motion detection and it’s complicated to turn it on. Scheduling never has worked on my iPhone nor my boyfriend’s Samsung.

It is my personal belief that Ring has the ability to screw around with people's cameras, ETC. to make them buy other products to make things run better. Twice I have connected items with literally no glitches for Ring to come back and tell me I need a wifi booster when I know for a fact my Internet is fast and good.

Well if you don’t wanna subscribe to their patchy recordings that do not pick up vital information, the devices that were once operating fine on the free trial can’t even work properly after the trial. It’s a scam and there’s nowhere to write reviews. (: It’s a waste of money.

We bought a Ring door bell 2 years ago. Last month the wired got very hot. My husband notice the ring button was very hot to touch. He called 6 times to ring customer service. Explained the situation that he saved our home from a possible fire. We got emails to follow and pictures. We sent documents requested. We tried to contact for updates if they were going to replace our doorbell camera. Today (Marie) from team solution failed to keep in touch and follow up. (We don’t have the protection plan). This why they don’t respond. Another Greedy California company. Terrible company and terrible customer service support.

I Purchased a Ring camera floodlight for my yard at the end of 2023. It was installed and hardwired by a licensed electrician. I added a new transformer to my house. It stopped working and went totally dead after four months. I contacted Ring. They made me go through a circus act to try to get it to work. They then sent me a “refurbished” replacement as opposed to a new camera floodlight like I originally purchased. It was installed at the end of February and now again it is absolutely dead.

I purchased doorbell, 4 cameras, a booster from Ring. The cameras were professionally installed and 2 stand at 15 feet from ground level. Last week I was forced to change my spectrum WiFi password. This meant I had to change ring WiFi. NOT AN EASY TASK. I called ring support and was told I had to take all cameras down to get the numbers for each camera and device and then individually change WiFi password for each device and then have all devices reinstalled. This is ridiculous as it will cost me more money for a person to come with a 15 foot ladder, take off and reinstall. They must get thousands of complaints whenever someone moves or purchases a house with ring devices and wants to activate them.

After several years with Ring and my doorbell is not working and support can't help. The online troubleshooting and phone call was not helpful. My neighbor gave me the number for Link...so I am calling them and cancel Ring. Also looking into Netgear since I have them for my router.

Worst experience ever, very poor customer service. Very poor phone etiquette. When being refunded after charging on a cancelled card the amount was incorrect. Kept giving a runaround when transferring calls. After they realized they made a mistake disconnected.