Ring Reviews

DO NOT buy Ring products. They are a constant let-down. They sometimes work and are process to reboot and rejoin networks is long an involved. The system as a whole only works for 4-6 weeks before a camera goes out and needs a reboot. It can not be done remotely. The constant solicitation for further upgrades if annoying when already paying for a subscription with reduced services from sign up. The resolution is only good on bright sunny days. If there is any sort of weather, the video quality is poor or outright unviewable. It was a waste of money. Save yourself the cash and invest in a better system.

We bought based on reviews however no one told of how blurry the videos are. Daytime great night vision not so great. If something is close within 10feet great it’s right under light. But 10ft or more you can’t make out! That disappoints me.

I have Three Ring Spotlight Cameras. I wish I did not have Three Ring Spotlight Cameras. These Cameras miss events that should be recorded. There is a 120 second window that lets you see all the way up to the glitch then takes a few seconds to reset. My trash can was hit by a vehicle with no recording at all. I will not renew my subscription. These things are too much trouble while eroding your confidence in having had them in the first place. Some people may like them for the aesthetics. Maybe use them as a flower hanger is the best use. Now for no reason I am getting the message 'Hi you are not being Recorded.' I can not turn the thing off. I will turn the power off and take my chances. Thank you Ring Time and Effort I will never have any satisfaction of having spent on those useless contraptions.

My name is Johnny **, and I have an open complaint against your company with the Better Business Bureau. I was contacted by someone named Sarah from your Executive Team. After they told me that they were calling me and I never had a missed call, I said this is not working and I asked them if they would please put me in contact with someone else in that department.

Ring signed me up for a service I didn't ask for OR want. They charged me $99 for standard service and $99 for AI service. After being on the phone for 50 minutes struggling with people who didn't understand English, They kept part of my money anyway. Now I get pop ups every time I open the app trying to trick me into their AI SERVICE AGAIN. REAL LOWLIFE COMPANY!

This is a company that I used to love. They had great customer service. And then of course the owner a few years ago sold to Amazon. That speaks volumes. Offshore customer service and multiple issues with upgrades quality of video and their customer service has definitely deteriorated. I have an issue right now with a moderator that no matter what I try to post they are not allowing it. Deleting and stating that I am breaking the rules in violation of policy. No way to explain or appeal. They do this behind a keyboard with no name and boy would I love to have a chat with them! It's very cowardly to intentionally in purposely not allow a person to post. I want to make it very clear to you that I have a permanent disability and feel as though you are clearly and blatantly discriminating against me.

I own a business and have been paying for Ring’s “professional legacy monitoring” plan for about a year, under the clear understanding that multiple devices on my account were covered. Last night, my business was burglarized. Approximately $30,000 in equipment and inventory was stolen—and Ring provided ZERO notifications. Not a single alert. Only after the fact did I learn that the devices I have—cameras, spotlights, and even backup internet—are apparently NOT covered under the monitoring plan I’ve been paying for. Despite this, my account explicitly shows these devices as being included. That is not a misunderstanding—that is misleading. When I contacted customer service, the only “solution” offered was to purchase additional equipment. No accountability. No refund for a year of paying for a service that failed when it mattered most. Not even an attempt to make this right.

They miss so much! I got a mattress delivered and all I got on the rRng camera was the delivery guys leaving my house. Absolutely waste of money.

Ring service uses false advertising saying their premium plan has continuous 24/7 monitoring. Every time I needed it over 12 months of having the service, I could never find the footage I needed because it was not actually continuous. Their new “AI” plans are a joke. Do not recommend.

Yes, easy install. Cameras stink. They don't pick up a lot of motion in our set areas. The zoom quality is awful. I have three that I plan on replacing with better cameras.

Most of the time it's okay but this new AI crap is for the birds. I turned off the stupid of AI and you guys turned it back on. I had to turn it off again. That stuff is creepy and I DO NOT WANT ANYTHING TO DO WITH IT.

My experience with Ring has been terrible. My front door camera has been offline for a year, they will not send someone out to fix it unless I use a third-party company; they do none of their own work in terms of repairs. There’s a significant charge, and you have no relationship with this third-party company and it becomes another entity that can gain access to your system. Ring will only provide me with the company they use, but do not even know what the fee will be. That’s it for me, I’m done!

I bought this thinking I didn't have to buy a plan. The advertisement I saw said a plan needed was not needed. I did not realize that the first month I was on a free one month plan. It didn't give me a choice. I thought I was getting all that I was seeing until the last week when it notified me that I needed to get on the plan to continue the same experience. My experience before that wasn't perfect. People came on the property that I did not see. I saw them leaving, but did not see them appearing. Hooking it up did not work well I still can't get the one camera to work and the amount of data it used made it hard for me to use my computers and TV. Then it got worse when they turned off the plan. The whole set up became useless.

I liked my Ring camera at first even though the customer service was a pain in re end to understand anytime I called them. And if you got behind on your payment you could no longer go back and view previous days which is a crock of (digested food). The thing that really upsets me as when times go rough and I no longer could afford the extra charge of my services I sold my camera and canceled the service in October 2025 but they still are charging me every single month. I've called several times and still nothing has been done. They told me to call my bank and tell them to stop payment on them so I tried to do that. I called them and they told me to call Ring and have them do it, told me to tell them to cancel my policy so I did. I called and explained to the customer service agent and he hung on me!!!

I just recently bought another Ring and hooked it up. Turns out ring don't have no problem selling you another ring doorbell, but they won't let you use it without paying another subscription. It's just greed.

Ring seems to work okay for the price, but if you ever have a problem, you will be expected to pay to fix it. They do not support replacing defective devices easily. I have 5 of their cameras and their expensive monitoring program. One of my cameras failed and it took me 2 hours of customer service to get replacement started. They treated me like an idiot. I actually have 7 devices if you count the doorbells. But as a customer at ring, I am still an idiot. I guess they are right. I did buy their system!

Recently we bought a RING system for front door, garage and backyard. The installer set it up on my husbands phone. But when I went to set it up on my phone, I got an AI as "help". When AI couldn't figure out how to add me, I held for 5 minutes for a human. She said they were "investigating" why I could not be linked to the account although he invited me. She said it would be a week to 10 days before they could "figure it out". OMG!!! Do they have to call India to get it sorted? How pathetic! Terrible product when I can't even get on it. So frustrating --hate this company.

I ordered a plug-in flood light. After waiting many weeks I finally received a hard wired flood light, which is specifically what I did NOT want or order. So, I returned it. Then a week later they sent me the wrong product AGAIN!!!. So, I had to travel yet again to the UPS store to return it for a second time. A couple more weeks went by and I called to get the status of the correct flood light. I was told because I returned the products, that they sent in error, they cancelled my order. I was told that they have no stock and that they have no idea when more will be in stock. So now, if I want to reorder I go to the back of the end of the line for everyone who is in queue to buy one, while the company is incapable of providing stock or forecasting supply. I have never seen such pathetic, incompetent customer service/operations, and I am sick of this shitty company.

Customer service is poor. Had problems logging into app. Called customer service could not get actual human. Shopping for another doorbell. Not sure how I even got logged out. Not sending my government id either. Beyond frustrated.

I have Ring cameras for years. My subscription was supposed to renew February of 2026. The money was automatically drawn from my account on February 28, 2026. Since then am not able to store recording almost. I contacted ring on the 3/19/26. Rep told me it was technical issue on their behalf. The agent reach out to me on the 3/20/26 to inform me that they are working on the issue. I receive another call on 3/20/26 informing me that the issue still not resolve and inform me to re-subscribe and accept the AI shit which I decline. I contacted ring on 3/22/26 informing them of a email I receive that my subscription is cancel and no mentioned of my refund. I ask for my refund. The agent told me they can only refund $10 which I decline. I hope the world read this review and stop buying ring product. Very disappointed. Shame on ring.

Ring camera is a piece of shit. Too many problems. It miss the alerts a lot. Live view does not work sometimes even WiFi signal is good (RSSI 50). The camera cannot catch a first few of seconds for moving alert. DON'T BUY IT!

I’m writing this review for the first time on Ring because in the past I have been reasonably satisfied with Ring but now I’m irritated. Here goes- I’ve had a Ring doorbell and camera/flood light over garage for years and yes they supplied peace of mind. My doorbell died over the winter after years of good service. I bought the 3rd generation new doorbell after reading the improvements claimed…NOT SO FAST! I replaced the transformer since the new unit will not work off old low power transformers due to the enhanced camera. The camera does give head to toe visibility but my old doorbell camera alerted me of cars coming down my driveway which I linked with my garage Ring camera. I’m just going to get to the bottom line on this. I am not impressed with the magnification or clear imaging on this doorbell. If I could replace it with the old model I would.

I installed cameras at my home in January this year. One month later, one of the cameras already failed. I have had no signal from that camera at least one week before calling Ring, who did replace it. Now I am expected to foot the bill for installation of the replacement camera, per representative Nicole, just now talking to me from a country in Asia? What customer service is this? If Ring truly accepted responsibility for its defective equipment installed on my house, they should also pay to install it. I am currently paying for a service I do not have, the last 15 days. What if this happens again? So much for making the customer whole again, even for loyalty.

I was a Ring customer, I’m leaving the ecosystem as of this week. I manage Airbnbs and found that it’s virtually impossible to get Ring cameras onto a subscription plan remotely. Think about that, I can’t give them subscription money if I wanted to, and I tried. Also it is IMPOSSIBLE to lodge a formal complaint! Look at the screen caps attached, you just get a chatbot that insists you talk with it.

Both of my Ring cameras were up before, during, and a year and a half after Hurricanes Elene and Milton. I just got back into my condo in February 2026 since the Hurricanes, and they both work. Get one for you.

THE WORST CUSTOMER SERVICE! Purchased a RING doorbell on their website. It was disfunction and had to be replaced. Received their shipping label to return and receive refund. (Found out they will not send a replacement until their warehouse has confirmed receipt of the item sent back - and they have up to 30 days to start a return/refund). I called and spoke to MANY customer service reps over the month between the date it was sent back (Jan 23) and today (March 6) asking if it was received and where is my return, then later my refund because I was tired of waiting for replacement). Each rep would tell me it wasn't received by their warehouse even though the UPS tracking showed it was received by them on Feb 2).

I called Ring Doorbell because I never received a spare parts kit. They showed they mailed it and it was delivered, but I never received it. Now, They cannot resend it until they escalate it to the escalation department which takes 24 to 48 hours. Customer Service sucks. You can’t understand what they’re saying. I’ve spoken to them at 4:02 PM today and again at 6:30 PM today and you can’t even understand a word they’re saying. Very frustrating because you can’t even talk to the escalation department. I was on the hold for 28 minutes, waiting to talk to a supervisor. When I explained to the supervisor I was on hold for 28 minutes waiting to talk to him. He stated that he’s the only one there which I find very hard to believe for a large company like that. Obviously they’re offshore because you can’t understand a damn word that they’re saying. They need to speak clear English.

It's not just that they put me into a so-called free trial that I never requested or that they refuse to end it or that they set it up as an opt out rather than a locked in of AI functions that would automatically upgrade and add cost. What's particular infuriating is that perhaps a week after it finally expired I'm now getting pop-ups pushing it on me again every single time I open the app. As far as I know I still have free will and if it's not something that's required I say no. And PS as the saying goes, "NO MEANS NO".

I’ve been a customer for several years and the app is fairly easy to work and set up. My problem is I paid for a subscription so that I can review footage and download as needed. They do not have an easy way to download multiple videos. One would think you could just download videos corresponding to the days that you want, but you actually have to go into each one and individually save or share. The app tells you, you can choose up to 150 videos to download at one time, however when trying to download them that’s another thing. Sometimes it works sometimes it doesn’t. Sometimes it works when you download 10 videos at once sometimes it doesn’t. Pure waste of money if I cannot download the footage that I need especially involving a case. Once this is over, I will be going with another company. And of course, I have to reached out to customer support and that did not help.

Ring has one of the worst customer service in industry. Customer service is in Philippines. There is no technical knowledge with Philippine customer service. It is just wasting time hours and hours on the phone with unqualified technical support team. It is a very poor disgusting service offered by ring. Ring replaces outdoor camera batteries with refurbished one. They did not last long.

They care very little about people’s safety and more about the dollar. Backorder on replacement part for over a month. Owned by Amazon, but will not take from Amazon stocks. Will not provide any compensation due.

Before Ring, I had Wyze cameras, which were a nightmare. I'm disappointed in Ring cameras, I had heard good things. First, a subscription is required. I paid for the plan that covers 2 cameras and that doesn't offer 24/7 recording. That will cost another $6. Also, it takes several seconds before the camera starts recording, missing a lot of movement. The timeline freezes, so when it should say 5:15, it will stay stuck at 4:00, I've noticed it continually do that for several hours at a time.

People are being ridiculous. Ring is AWESOME!!! It picks up my dogs, it picks up their barking. It has picked up coyotes and anything else that may come into my yard to keep my dogs safe. Those who are complaining are being ridiculous. I wish it also picked up all persons and saved all unusual activity. For all they know, locating and finding themselves or a family member may be exactly what may be needed to save their lives. Do it Ring!!! You’re awesome!!!!

Poor communication & change transition. Could not set up My ring account when I moved with new internet. Simple, right? No. I have not used device for over a year, but still being billed for services. Customer service is designed not to solve problems.

Ring is a great camera/security system.. If you have to deal with customer service that is where things go downhill FAST.. If you have a warranty claim you will be on the phone for 45 minutes.. Customer service is overseas, they don't get it...

Call the billing department number because I was unable to fix the plans. I selected on my account and was double charged. The person on the phone had such a thick ** accent that for 20 minutes I must’ve repeated 100 times ‘sorry excuse me I can’t understand you’. It was so frustrating and the website is not necessarily as helpful as it can be. Switching to another security system now will be costly. They are a big company and are around the world. There is no reason why US support cannot have a person that speaks clear English. It was so frustrating.

What a scam of a company. Customer service is outsourced to a country that can't speak English. Then they flat lie about refunds. The owner is not someone you can trust. The staff in the US, are horrible. Have never spoken to someone so lazy on my life. Just needed to change my phone number on the account. And that proved to be a task so hard it took multiple people. Just stay away from them. So many better companies to use.

My first experience with Ring was when they offered a dash cam for the car. The design was a total piece of crap, which was immediately discontinued. I've just now purchased their battery-powered doorbell plus camera. I haven't used it yet, but I'm flabbergasted at the mechanism to secure the battery cover to the unit. They're using an incredibly small Torx screw, which you have to screw into the bottom of the unit. My first clue that this was also going to be a problem is the fact that they supply two of these screws in the packaging.

I bought (2) Ring camera flood lights and installed one which worked for 30 days and stopped. Called customer service that told me I needed to get (costly) subscription for it to work, which I was told wasn’t the case when I bought it. Shortly after the light feature stopped working as well. What a scam. Ironically the older Ring cam I have continues to work without a subscription for over 6 years. Don’t buy Ring. It’s a subscription scam.

Someone tried to break my door down in the middle of the night. I tried to post my video to warn my neighbors but Ring refused the post saying it didn't meet community guidelines! Wtf.