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GE Water Heaters

GE Water Heaters
Overall Satisfaction Rating 2.33/5
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 237 ratings

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GE appliances come with a traditional warranty, but the company also offers extended coverage with a Service Protection Advantage plan from Assurant, GE’s authorized provider of extended warranties. The plan covers parts and labor for appliance repairs for an extended period. Customers pick and choose which appliances or systems need to be covered.

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    GE Water Heaters Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: June 29, 2020

    12 years warranty they claim is not true. After 7 years the water heater starts to leak all over. Contact the Csr almost every day for 4 days. All they give me is the runaround refusing to let me talk to supervisor. Finally supervisor on the phone with same attitude. Will take them to court of law.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 14, 2020

    I bought this water heater to save money because it is hybrid. The service guy has been here 4 times in 4 years. It no longer functions as a hybrid just an expensive electric water heater. Customer service has been transferred to Bradford White who is no better than GE customer service who was completely worthless. I don’t know where these star ratings come from but I only gave it a 1 star because I couldn’t give it 0. Bradford White insists you call a plumber to put a scope on the heater to determine what is wrong then they will send a part and you have to call the plumber back to install. 2 service calls! This is Junk. Don’t even think about buying this GE junk.

    5 people found this review helpful

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      Rated with 1 star
      Verified Reviewer
      Original review: May 13, 2019

      My Geospring electric heat pump water heater is 3.5 years old and has been making loud noises for 2 years already. Now it's leaking. I have had terrible luck with GE products and will never buy a GE appliance again. I'm afraid to call GE to get it repaired after reading all the bad reviews on their service and bad parts.

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 24, 2019

      Warranty is fake. Your water heater goes down. Uhm wait 2 weeks. Hours on a phone to find out they won't even talk to you. Then when you can schedule something it's 2 weeks. Then when they do come they charge you anyway. They are a scam!

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 1, 2018

      Our G.E. water heater was still under warranty and for the past two years the heater kept going off and each time we spent 40 minutes or more trying to get someone on the line to help. They sent us a pilot part since the original had been defective. Then they sent an ignitor part because that had failed and most recently over Thanksgiving they were supposed to send a thermonuclear release device which they never sent. We tried repeatedly from the week of Thanksgiving to get help and were finally, after many phone calls and holds were told to get a technician to diagnose the problem.

      We did, paying yet again for a tech, who told us that he could repair it but he wouldn't guarantee it as the heater was in poor shape. He advised us to purchase a new one as GE had had so many problems with their units that they had replaced them with Rheem, essentially the same water heater. We chose another and had it installed since we had been smelling gas and did not want to face personal injury or fire.

      We emailed GE again and were handed off to several different departments until finally we spoke with one specialist that said because we didn't have the original unit there was nothing that could be done. We insisted on talking to a supervisor and were again put on hold until after 25 minutes we hung up. We feel GE was negligent and we will never buy a GE product again. For anyone considering doing business with GE we urge you to find another brand for anything you need to purchase. They definitely do not stand by their products.

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      7 people found this review helpful
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      Rated with 4 stars
      Verified Reviewer
      Original review: July 3, 2018

      I seem to have had a better experience than most. My GE 75 Gallon tank installed 12 years ago failed and started leaking. Prior to that I had no problems with the tank. My advice to everyone is that when you replace your tank, install a drip pan underneath (about $30.00 at Home Depot) with a PVC drain line to a floor drain or sump pump pit. This way when your tank inevitably starts leaking one day, you won't have a flood in your basement. Your plumber won't mention this, so you need to ask for it.

      9 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 6, 2018

      GEOSPRING HYBRID ELECTRIC WATER HEATER 80 gal - Bought this water heater a year ago and it has had a fault code since day one. GE customer service is terrible. It took 3 months to get someone out (from Sears) and they couldn't fit it. I finally just gave up and just ran it in the electric mode which is not efficient, but at least have hot water. I'm very disappointed after spending $2000 on a hot water heater.

      13 people found this review helpful
      Rated with 4 stars
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      Verified Reviewer
      Original review: Sept. 29, 2017

      Pilot went out of my GE tank I bought from Home Depot. I went on the internet and saw many folks had the thermocouple problem with some went out in 3 to 5 years. I had mine replaced last night after two cold showers and noticed mine unit was installed 9 years ago. I am keeping my fingers crossed that the new thermocouple will last as long. Even Home Depot has stopped selling the GE brand. I am waiting for a Samsung or LG to come up. Sorry American Companies. You do not have the quality.

      12 people found this review helpful
      Customer increased Rating by 4 stars!
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      Verified Reviewer
      Original review: Sept. 3, 2017

      GE Geospring Water Heater - Installation instructions were changed to require a barbed tee to connect the condensation tube to the drain line. In 2012, that instruction was absent. The plumber used a brass fitting tightened to the plastic tube. Not possible to perform suggested maintenance without removing the brass fitting. This cracked the fragile plastic tube. Licensed plumber was used. I will be filing a claim against Lowe’s since it was purchased, installed, and an extended warranty from Lowe’s. Since instructions did not exist at time of installation, I'm not sure if I have a remedy.

      10 people found this review helpful
      Rated with 3 stars
      Verified Reviewer
      Original review: Aug. 23, 2017

      Well... It seems I have had better luck than most of you who have this water heater... My water heater has been trouble free until for the first time the thermocouple went out yesterday. I bought mine from home depot 5 years ago!!! Will proceed to install a new thermocouple and hopefully get it up and running again... Stay tuned...

      8 people found this review helpful
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      GE Washing Machines author review by ConsumerAffairs

      GE is known for offering kitchen, laundry and other home appliances for over 125 years. They have since added high-efficiency water heaters in with the various water products they manufacture.

      • GeoSpring: GeoSpring is GE’s energy efficient, hybrid electric water heater. It operates by pulling in heat from surrounding air, only using the electric elements when needed. Consumers can choose from a 50-gallon or 80-gallon tank. The GeoSpring can operate in five different modes to maximize energy efficiency.

      • Modes: In heat-pump mode, the most efficient mode, the water heater only operates the heat pump to heat the water. Hybrid mode provides quick recovery times while still using minimal energy. If consumers have multiple guests, they can utilize high-demand mode to maintain efficiency during high usage. Electric mode is designed for cold temperatures and only the electric components are used to heat the water. Finally, vacation mode allows consumers to drop the water temperature to 50 degrees to save energy.

      • Savings: Even though purchasing a hybrid electric heat-pump water heater can be expensive up front, they boast big returns. According to Energy Star, the savings in energy cost will pay back the difference in a little over three years for a home with three people and only two years for a home with five people.

      • Control panel: The GeoSpring has a backlit liquid crystal display (LCD). From here, consumers can adjust between different modes depending on their current needs.

      • Mobile app: Consumers can purchase a ConnectPlus module with their GeoSpring water heater. The app allows them to control and monitor their unit from an app on their smartphone.

      by ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      GE Water Heaters Company Information

      Company Name:
      GE Washing Machines
      Company Type:
      Ticker Symbol:
      United States