GE Water Heaters
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GE Water Heaters

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Last updated: Jan. 6, 2018

205 GE Water Heaters Consumer Reviews and Complaints

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Verified Reviewer
Original review: Jan. 6, 2018

GEOSPRING HYBRID ELECTRIC WATER HEATER 80 gal - Bought this water heater a year ago and it has had a fault code since day one. GE customer service is terrible. It took 3 months to get someone out (from Sears) and they couldn't fit it. I finally just gave up and just ran it in the electric mode which is not efficient, but at least have hot water. I'm very disappointed after spending $2000 on a hot water heater.

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Verified Reviewer
Original review: Sept. 29, 2017

Pilot went out of my GE tank I bought from Home Depot. I went on the internet and saw many folks had the thermocouple problem with some went out in 3 to 5 years. I had mine replaced last night after two cold showers and noticed mine unit was installed 9 years ago. I am keeping my fingers crossed that the new thermocouple will last as long. Even Home Depot has stopped selling the GE brand. I am waiting for a Samsung or LG to come up. Sorry American Companies. You do not have the quality.

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Verified Reviewer
Original review: Sept. 3, 2017

GE Geospring Water Heater - Installation instructions were changed to require a barbed tee to connect the condensation tube to the drain line. In 2012, that instruction was absent. The plumber used a brass fitting tightened to the plastic tube. Not possible to perform suggested maintenance without removing the brass fitting. This cracked the fragile plastic tube. Licensed plumber was used. I will be filing a claim against Lowe’s since it was purchased, installed, and an extended warranty from Lowe’s. Since instructions did not exist at time of installation, I'm not sure if I have a remedy.

Verified Reviewer
Original review: Aug. 23, 2017

Well... It seems I have had better luck than most of you who have this water heater... My water heater has been trouble free until for the first time the thermocouple went out yesterday. I bought mine from home depot 5 years ago!!! Will proceed to install a new thermocouple and hopefully get it up and running again... Stay tuned...

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Verified Reviewer
Original review: May 26, 2017

I purchased a GE water twice now because the first went out after 6 months completely and now the second one I've had to replace the thermocouple three time now. Can't afford warrant because I live on a budget and they are selling faulty merchandise. You can't use a universal thermocouple because it won't work with the GE models. I can't afford another water heater!

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Original review: March 31, 2017

Bought a brand new GE water heater 2 yrs. ago to replace original, badly sedimented water heater. Bought a new GE water heater at Home Depot (model: PG38T09AXK00). The new GE water heater ran fine for about 4 months and then the pilot light suddenly refused to stay lit. Called GE warranty service and they explained that the thermocoupler which regulates the pilot light was of a "defective design" and they sent me a new one. After 2 days of COLD showers (it was December), I got the new thermocoupler. As I'm an engineer by profession, I opted to install the replacement part myself. This was NOT an easy process, as the mount for the replacement thermocoupler was reversed, compared to the original. Also, printed instructions were NOT AT ALL clear.

Anyway, I finally figured it out and got the replacement installed and had another 2 years of hot water - until the pilot light stopped working AGAIN. Did a little research and found that some folks have had good luck by removing the burner and lightly sanding off accumulated carbon from the thermocoupler sensor head. Therefore, I did just that and got about a week off hot water before the pilot went out again. Tried cleaning the sensor head again, to no avail. Tried a few other things, but nothing I do will make the pilot stay lit. Gotta call GE warranty support again for another thermocoupler replacement. It's March now and the ambient water temp is still very COLD and I have to work tomorrow and attend a charity event to which I cannot go stinky - More cold showers in store for my poor 50-odd year old body. All the while, my hatred for GE continues to metastasize.

Long story short - Unless you like cold showers in the winter time, do NOT BUY THIS PIECE OF JUNK WATER HEATER. Considering water heater technology has been around for about 100 years, you'd think GE would've gotten a reliable model built by now. Not looking forward to tomorrow morning - I'm so pissed off right now. I'd like to bitch at GE customer service, but they're only open from 9:00 am to 4 pm Central Time, so I can't even get that small satisfaction.

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Verified Reviewer
Original review: Feb. 23, 2017

GE Geospring Hybrid Water Heater - First thing, poor customer service. Talked a local plumber and told him where the leak is coming from. The plumber indicated there is really nothing he can do, since the leak is coming from the bottom of the tank, not from any valves, joints, or pipes. GE insisted that we have to ask the plumber to come to the house so that the GE technical support team can ask the plumber to perform a few test to determine if the leak is due to manufacture defect.

I asked GE what is the standard procedure if the unit is determined to be factory defect, but the customer support refused to give me an answer. Talked to the supervisor, he has also refused to give answer. He indicated there is no standard procedure for manufacture defect hybrid water heater. Now I have to pay to have a plumber to come out so that he can tell the technical support that the tank is leaking from the bottom. I would not recommend this water heater. I have to waste at 5 gallons of water before I get warm water in the shower. The fan of the heater is so noisy, and almost always running. Please do research before considering this water heater.

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Verified Reviewer
Original review: Feb. 14, 2017

Bought from Home Depot, this 40 gallon GE ultra low NOx came with a 12 year warranty. The gas temperature regulator went out after 5 years, so I got a new regulator replacement kit under warranty. It cost about $200 in labor to put it in. Now, less than 1 year later, the pilot light won't light. Turns out the reason is the small aluminum tube supplying gas from the regulator to the pilot light melted. This should never occur, as usually the small tube runs directly from the regulator to the pilot light so is exposed to very little heat from the burner. In this Ultra Low NOx model, the aluminum tube wraps around the bottom of the burner, and is attached to the burner with 6 or so steel clips. Apparently, corrosion occurs between the steel clips and the aluminum tube causing eventual failure of the tube.

It has been over 5 days without hot water since I ordered the "thermocouple kit" (includes the aluminum tube and thermocouple as a complete assembly), but still haven't gotten it. I finally gave up and ordered a new water heater, since installation labor would be another $200 - you can get a new water heater and installation for less than $1000. And anything would be better than this. Edit: I just got the new parts, too late. Notice in the picture the new tube is the standard short length, and does not wrap around the burner as in the original. Too bad GE didn't do that in the first place. New water heater going in this afternoon.

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Original review: Feb. 10, 2017

I started calling and eight 800 numbers later still no resolution! This hybrid water heater since installation has given us problems. The hot water distribution throughout the house is not right. Serviceman has replaced 2 parts (control board and t-2 tank sensors) and still not distributing hot water to our showers! Now they are replacing a DIP pipe! Customer service is horrendous and constantly tries to appease you by offering service that just isn't working. Ultimately we will never purchase any GE product again and would like to see this unit taken out of our house and replaced!

Verified Buyer
Original review: Jan. 26, 2017

I was calling them several times to report the problem with the water heater, my husband told them that the problem was the valve but they kept telling me to check again take a picture and send it to them. I did it but they never reply me back until I call back again. I wait almost 1 hours in the phone until someone pick up the phone. Her name was Stephanie. She barely open the email to check the picture and she said that they will send the part. Guess what it was? Yes the valve!!!

The thing is that by email they never check the emails with that information that they request. So you need to spend another 50 more min by the phone. I told them that I have kids at home and we can't be without hot water, but they don't care. I'll never buy nothing with this company again. They are not professionals. They don't care or think in their customers and family. I had this water heater with us for 3 years already (with the "warranty" of 7 years) and it's already broken in 3 years. You lost another customer. Never again.

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Verified Reviewer
Original review: Jan. 5, 2017

We have had this water heater installed for 3.5 years and have needed replacement parts multiple times. Tonight, my husband went down to check the water heater because it was cold! A LIVE wire was red hot and sparking. The coil was melted and our house could of caught fire. I called the main GE line and was routed 5 times, until the last person claimed I called the wrong department, but they were closed. NO ONE took my melted, sparking wire seriously. I am furious and frankly will NEVER EVER by a GE product ever again.

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Verified Reviewer
Original review: Nov. 12, 2016

7 years ago I bought a GE water heater. I remember I did have trouble lighting it when new, and I called tech help. Their instruction solved the problem. I think it might have been press the Piezo lighter 15 times, then depress the pilot light gas button. Whatever, it lit. I've had no trouble for 7 years. Suddenly, no hot water. Called tech help, still under parts warranty. After explaining gas did come out of the pilot supply, but does not light the pilot, they sent a new assembly. Put that in, no luck. Called back, told me I should've checked the thermal cut-off while in there, yikes. Took everything back off, thermal ok. So now they're going to send me a control box, which they send {everything} by Fed Express 1-2 days! If this won't work... I'll update. All in all, I'm happy with the product, and the tech help line. Nothing lasts forever, other than our spirit!

Verified Reviewer
Original review: Nov. 11, 2016
I purchased a GE Smart water heater and installed in October 2004. I have not had any issue or problem. 50 gallon natural gas unit for 5 people. 40,000 BTU

I am looking to replace before there is a problem and will certainly look at GE again, but these more recent reviews are a concern. The trouble is, these websites attract those who are dissatisfied and may give a biased view of a product.

Verified Reviewer Verified Buyer
Original review: Sept. 6, 2016

Like many who have posted on this page, I have just had to have the thermocouple replaced for the second time in 4 years on my GE/Rheem water heater purchased from Home Depot, at a service call/labor cost to me of about $240 each time. A Home Depot Resolution Expeditor in Atlanta GA explained to me over the phone that they, or GE/Rheem, are fulfilling their complete obligation to the customer by providing the thermocouple free (a ~$10 part) as many times as required while the water heater remains under warranty.

And once the 1-year labor part of the warranty expires, he noted, it is after all our choice to pay a service call/labor charge since they now view the part as being self installable and provide instructions. Besides, given the twelve year expected lifetime of my water heater, the obvious implication is that I would only have replace the part five or so times before having to get a new water heater anyway. I suspect the defect is with the Ultra Low NOx units, although the expeditor would not confirm that.

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Verified Reviewer
Original review: July 29, 2016

I just finished writing a review for a GE double wall unit and didn't expect to be doing this so soon again! I am flummoxed. Our water heater has been leaking since we bought it. After checking and rechecking everything, my husband called out a plumber today. I was standing outside while the plumber tried to determine the problem; he indicated nothing was wrong with the way it was installed or the wiring; apparently, the leak is internal and has caused the inside to rust. He said the heater is a bust and, now, we are stuck buying a new one. He said to NEVER buy GE water heaters and now I know why! The water heater we have is barely a year old. I am so disgusted with GE. After dealing with a shoddy double wall oven to boot, I cannot even see straight. Spare yourself the hassle and do not buy GE products.

Verified Reviewer
Original review: June 8, 2016

This GE hot water heater is 4 years old. The pilot light went out again, so I called GE support. They directed me to the viewing port to check for the pilot light and how I should look "up to the left." Weird design on the placement of the viewing port. Do most people look up to their water heater so the viewing port is below the pilot? In any case, GE support said to hold the black gas control knob down and click the Piezo spark generator 15 times and THIS would warm the thermocouple. That DID get the pilot lit and I then turned the black gas control from pilot to on and then turned the temperature control from pilot to hot. Ok, we're good. It would be good if the manual said, "Click 15 times."

Verified Reviewer
Original review: May 31, 2016

This GE Hybrid water heater worked fine for years, then a sensor gave out. I called the service 1-800 number, gave them the code and arranged to have a service all 3 days later (the earliest). The serviceman call me just before the appointment and asks if the parts were there? Parts, what parts? It seem the service center were suppose to send parts based on the error code to my house prior to the service call. Nothing was ordered. The parts had to be sent from their central warehouse a further delay of days. An appointment was set for the Fri morning before a three day weekend. We waited and waited. Nothing. Called the 1-800 and they had rescheduled me for Tue morning without ever telling me. Nothing, nada. Tue morning came... nothing, nada again.

Called the 1-800 and they had reschedule me AGAIN for the afternoon without ever telling me once again. Now a total of 12 hours waiting for a service call that never came and sitting here hoping that they might show in the next 4 hours. I regret buying this water heater not for the product but for the HORRIBLE customer service that shows a total disregard for their customers. Look elsewhere unless you want to repair this item yourself!

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Verified Reviewer
Original review: May 17, 2016

I have a lot of rentals and replace 10 to 15 water heaters a year. I started buying GE water heaters from Home Depot 4 years ago. I noticed a lot of people returning used water heaters then I started getting calls. It was always the thermocouple. After talking to GE several time and having tenants without hot water for days I returned 2 for new ones then HD stopped taking them back. Just when the complaints for the water heaters going out was increasing HD switched to Rheem water heaters. I was happy until the first call came in. No hot water on a Rheem.

Going online I found out Rheem owns GE water heater. Yesterday had a tenant call no hot water and now I have replaced every thermocouple on every water heater I replaced with a GE or Rheem. GE/Rheem have been no help and the people I talked to at Home Depot were so helpful. I finally sent a letter to Craig Menear CEO which prompted a call from a nice lady from the Escalation Dept who never answers her phone. I have noticed a lot of corrosion on the cover of the combustion chamber, not looking forward to that problem. Most of the water heaters I replaced gave me 15 years of service. Wish I could have gotten half that.

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Original review: May 16, 2016

Don't buy this junk. Put in a GE water heater for my ex a few years back and the pilot would stay lit. Took it back to Home Depot and the got a second and it wouldn't stay lit either. Took it back and as I was searching through the water heaters, nearly all of them here open box and had been returned. Found one unopened boxed unit on a second shelf. Installed that. It failed. GE sent out a new pilot unit (whatever they call it). That seemed work a few years now, or so I thought. I get a call today because my ex accidentally burned herself because she had to boil water to have hot water. Ok, the accident is her fault, but why was she boiling water?... Because the pilot went out again. And unbeknownst to me, the pilot has been going out on a constant basis now since it was put in and requires a paid plumber visit. Buyer beware. GE water heaters a problematic junk.

Verified Reviewer Verified Buyer
Original review: April 25, 2016

Please do not buy this piece of junk. My tank broke down, no hot water after 2 years. Tons of other people, same problem.

Verified Reviewer
Original review: April 6, 2016

Purchased GE water heater in 2009 from Home Depot. Now today 4-5-16 woke up to no hot water. Followed instructions to re-light pilot, pilot would light, but when adjusting temp gauge pilot would go out. After repeating this 10 times over 4 hours, pilot will NOT light at all. Called 1-800 number and spoke to Tyler, he assumes problem is thermocouple... will FedEx overnight part. (Fingers crossed) Have read numerous complaints about this PART and numerous replacements of same. Will update this review upon receiving new part and installation... Hey GE... Why not give me a simple authorization number that I can take to Home Depot and get the replacement part NOW!!

Verified Reviewer
Original review: April 2, 2016

I've had this water heater for 2 1/2 years. It was fine for the first two except that the pressure relief valve constantly dripped. I learned to tap it with a hammer once in a while to stop the drip. Six days ago, it tripped the breaker. Customer service insisted my two year old breaker was bad. Nope. Three days later, cold water the whole time, it tripped the whole house breaker. Customer service then said they should never have said it was the breaker, that it was probably the element. They showed me how to test it. Yes, it was the element. They gave me a replacement part. THERE IS NO DRAIN VALVE ON THIS WATER HEATER.

When I called them back to ask how to drain it, they didn't know. Worse, the repair manual says there IS one. The response from them? "Oops." The instructions on how to drain it? "Well, call a plumber or uninstall it." When I asked how uninstalling it would help, since the cold water pipe goes in a few inches from the floor and that would drain the tank onto my floor, they responded that they guessed that was possible. To make matters worse, the manual that comes with the water heater doesn't match the model--and says specifically that it DOES have a drain valve. It definitely does not.

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Verified Reviewer
Original review: April 1, 2016

I have 48 gallons GE Water heater for defective which stop working 4 times now. It had same problem within 4 years. Now seems like it getting bad less than every 6 months. I called GE and ask them for a replacement or credit but they turned me down. I really want to take my water heater away because it had too much trouble since we purchased this GE water heater from Home Depot. Can you tell me what to do or how to file a lawsuit against GE companies with same issues less than every 6 months?

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Verified Reviewer
Original review: March 23, 2016

Water heater will not stay lit. I light the pilot, it stays on, but when I turn on the burned it fires up and goes out. I call the 1800 number these ** won't stand behind their warranty because it's installed in a home that's horse shot. Whirlpool never gave me a problem. So I call to get help so I can fix it and so ** tells me "we can't send you a replacement part because it not installed correct." How the hell does he know. He's on the damn phone and the water heater has worked fine for the past five years. Then Home Depot gets the kick back if you need repairs and they charge 125.00 just to diagnose. This is in my mother's house who is on disability and these people just take advantage. I will never ever buy anything from General Electric again. Very upset with customer service and poor warranty. What a waste of money.

Original review: March 17, 2016

Just had to have my GE water heater replace, both connector couplings blew off the top of the heater. The pipe is made of supposedly galvanized steel and a copper connector was used. Both pipes coming out of the heater were rotted to the point that they could not be screwed off the tank. What a piece of garbage. This water heater was installed before I bought the house. It had a 2007 date on it. As soon as they see that it was purchased at a big box, you get no satisfaction. Why? Because they sell a substandard product to the big boxes to be purchase by homeowners and not professionals. Did you notice that the drain valve at the bottom of the heater is plastic? The reason - so you will accidentally damage it and will start to leak. This product is a piece of junk, don't ever consider buying a GE water heater.

Verified Reviewer Verified Buyer
Original review: March 15, 2016

About two and a half years ago I purchased a fifty gallon GE water heater which had a twelve-year warranty on it. Rheem now owns the GE water heaters. I cannot speak for the Rheem water heaters but this GE water heater was certainly a lemon! It broke down twice in the two and a half years we owned it. The first time it was within the first year so they paid for both the part and labor but we had to wait to have the needed part shipped to us so it took at least two days to have it fixed. The second time a defective part caused the pilot light to go out so we had absolutely no hot water. This was very recent and would have to pay the labor to have it fixed so we decided to just replace it with a fifty gallon Bradford White water heater which we understand are much better.

After we purchased the GE water heater we found a very competent, reasonable plumber who warned us about our GE water heater and he was right! He told us he constantly gets calls to have them fixed when they aren't old. I called Rheem to ask if they would pro-rate a refund for our lemon GE water heater but they declined, saying it could be fixed. I am not happy to have to replace the GE water heater but we couldn't see spending the money to have a lemon fixed and probably have to go through the convenience of no hot water again within a year or two. By the way, I HATE cold showers! I want to warn anyone who is considering a GE water heater!

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Verified Reviewer
Original review: March 5, 2016

I purchased my home in 2009, and a brand new "GE" water heater was installed. About 3 years later, the pilot light went out, and would not stay lit. I found out that the issue was a bad "thermocouple." Called GE and it was still under warranty, meaning that they would send me the new thermocouple (of course, I was responsible for installation... some warranty). Now, three years later, and the thermocouple is bad again. But when I call GE, they will not even send this $20-30 part... I have to pay them to order another (probably defective) thermocouple. Terrible customer service.

Original review: Jan. 1, 2016

I replaced the water heater on 3/2/2014, purchased from Home Depot. On 12/29/2015 I noticed a lot of water on the floor in my garage that was closed in for a game room 14 years ago. Water was running out of the drip pan onto the floor. Upon inspection I found the inner tank rusted out at the bottom right next to the sight glass by the burner. The heater is only 1 year 9 months old. Now I have to replace it again along with my laminate floors. At least it is covered under full 2 year warranty. I called GE and they said it was probably a defect in the tank. Now, who is going to pay for my floors? I always thought GE had good products. Never buy another one.

Verified Reviewer
Original review: Dec. 23, 2015

In July 2012 I purchased a GE water heater from Home Depot and had it professionally installed; in January 2015 after returning from a long weekend trip we had no hot water. I had purchased a "lifetime warranty" along with the water heater so I contacted Home Depot. I was referred to the GE for service. After 1 1/2 days of being transferred around GE, never allowed to speak with a supervisor or manager, I gave up trying to get service from GE. I went to the store where I purchased the water heater and made enough noise that Home Depot sent someone to my home to "repair" the water heater.

On December 22, 2015 I got home from work only to find that I have no hot water. A 12 year warranty appliance lasted only 3 years 5 months. This is pathetic and now I'm being told that I have to purchase a new water heater but the old will be prorated and I will be given store credit. This is absurd. GE should be footing the entire bill for this poorly built appliance. Totally not satisfied with this and will take it up the chain at GE.

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Original review: Dec. 17, 2015

Same complaint regarding GE water heater purchased from Home Depot May 2011. No hot water. Followed all instructions to re-light pilot which is not re-lighting. This water heater was installed professionally. I have never had a water heater go out on me in less than five years!

GE Washing Machines expert review by ConsumerAffairs

GE is known for offering kitchen, laundry and other home appliances for over 125 years. They have since added high-efficiency water heaters in with the various water products they manufacture.

  • GeoSpring: GeoSpring is GE’s energy efficient, hybrid electric water heater. It operates by pulling in heat from surrounding air, only using the electric elements when needed. Consumers can choose from a 50-gallon or 80-gallon tank. The GeoSpring can operate in five different modes to maximize energy efficiency.

  • Modes: In heat-pump mode, the most efficient mode, the water heater only operates the heat pump to heat the water. Hybrid mode provides quick recovery times while still using minimal energy. If consumers have multiple guests, they can utilize high-demand mode to maintain efficiency during high usage. Electric mode is designed for cold temperatures and only the electric components are used to heat the water. Finally, vacation mode allows consumers to drop the water temperature to 50 degrees to save energy.

  • Savings: Even though purchasing a hybrid electric heat-pump water heater can be expensive up front, they boast big returns. According to Energy Star, the savings in energy cost will pay back the difference in a little over three years for a home with three people and only two years for a home with five people.

  • Control panel: The GeoSpring has a backlit liquid crystal display (LCD). From here, consumers can adjust between different modes depending on their current needs.

  • Mobile app: Consumers can purchase a ConnectPlus module with their GeoSpring water heater. The app allows them to control and monitor their unit from an app on their smartphone.

  • Best for: Consumers looking for an energy-efficient, residential water heater.

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