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About GE Water Heaters
GE appliances come with a traditional warranty, but the company also offers extended coverage with Bodewell Care Protection Plans. Backed by Assurant, GE’s authorized provider of extended warranties, these plans cover parts and labor for appliance repairs after the manufacturer’s warranty expires. You can pick and choose which appliances or systems to cover.
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Reviewed March 3, 2021
Good luck talking to anyone who knows anything. After 40 mins and three reps I got a phone number that is always ringing "Busy"??? What a joke, never again. If anyone knew anything it would have helped me. They all said how sorry they were and sent me to another phone.
Reviewed Jan. 24, 2021
My 10 year old gas water heater started leaking water on top. This was due to no type of sealant used at the factory on the inlet, outlet, and rod threads. I have been a plumber for 30 years and never seen such a poor assembly job. Just a little Teflon tape with some liquid sealant and there would have no leaks for 20-25 years. Whomever is charge of quality control should be fired. I will never recommend any GE appliances to any of my customers and friends.
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Reviewed Nov. 9, 2020
I bought a gas GE 50 gallon hot water heater (PN#PG48TO9AXK00) from Home Depot in 2014. I had to replace it on 10/30/2020 because the controller kept shutting off the gas/pilot light. I had a plumber come out and he said that he could not warranty the gas controller because the water heater was in such bad condition internally. He put in a borescope and showed me pictures. It was black and red on the inside of the tank and said it's a design flaw from the factory. I had purchased this specific tank because it had a 9-year warranty. GE does not honor the warranty unless they inspect it, which I have to pay for. They only cover parts and nothing else, which could take up to 10 months. The warranty is a scam and there should be a class-action lawsuit against this GE department. Do not buy a GE hot water heater from Home Depot. It is a waste of money.
Reviewed June 29, 2020
12 years warranty they claim is not true. After 7 years the water heater starts to leak all over. Contact the Csr almost every day for 4 days. All they give me is the runaround refusing to let me talk to supervisor. Finally supervisor on the phone with same attitude. Will take them to court of law.
Reviewed Jan. 14, 2020
I bought this water heater to save money because it is hybrid. The service guy has been here 4 times in 4 years. It no longer functions as a hybrid just an expensive electric water heater. Customer service has been transferred to Bradford White who is no better than GE customer service who was completely worthless. I don’t know where these star ratings come from but I only gave it a 1 star because I couldn’t give it 0. Bradford White insists you call a plumber to put a scope on the heater to determine what is wrong then they will send a part and you have to call the plumber back to install. 2 service calls! This is Junk. Don’t even think about buying this GE junk.
Reviewed May 13, 2019
My Geospring electric heat pump water heater is 3.5 years old and has been making loud noises for 2 years already. Now it's leaking. I have had terrible luck with GE products and will never buy a GE appliance again. I'm afraid to call GE to get it repaired after reading all the bad reviews on their service and bad parts.
Reviewed April 24, 2019
Warranty is fake. Your water heater goes down. Uhm wait 2 weeks. Hours on a phone to find out they won't even talk to you. Then when you can schedule something it's 2 weeks. Then when they do come they charge you anyway. They are a scam!
Reviewed Dec. 1, 2018
Our G.E. water heater was still under warranty and for the past two years the heater kept going off and each time we spent 40 minutes or more trying to get someone on the line to help. They sent us a pilot part since the original had been defective. Then they sent an ignitor part because that had failed and most recently over Thanksgiving they were supposed to send a thermonuclear release device which they never sent. We tried repeatedly from the week of Thanksgiving to get help and were finally, after many phone calls and holds were told to get a technician to diagnose the problem.
We did, paying yet again for a tech, who told us that he could repair it but he wouldn't guarantee it as the heater was in poor shape. He advised us to purchase a new one as GE had had so many problems with their units that they had replaced them with Rheem, essentially the same water heater. We chose another and had it installed since we had been smelling gas and did not want to face personal injury or fire.
We emailed GE again and were handed off to several different departments until finally we spoke with one specialist that said because we didn't have the original unit there was nothing that could be done. We insisted on talking to a supervisor and were again put on hold until after 25 minutes we hung up. We feel GE was negligent and we will never buy a GE product again. For anyone considering doing business with GE we urge you to find another brand for anything you need to purchase. They definitely do not stand by their products.
Reviewed July 3, 2018
I seem to have had a better experience than most. My GE 75 Gallon tank installed 12 years ago failed and started leaking. Prior to that I had no problems with the tank. My advice to everyone is that when you replace your tank, install a drip pan underneath (about $30.00 at Home Depot) with a PVC drain line to a floor drain or sump pump pit. This way when your tank inevitably starts leaking one day, you won't have a flood in your basement. Your plumber won't mention this, so you need to ask for it.
Reviewed Jan. 6, 2018
GEOSPRING HYBRID ELECTRIC WATER HEATER 80 gal - Bought this water heater a year ago and it has had a fault code since day one. GE customer service is terrible. It took 3 months to get someone out (from Sears) and they couldn't fit it. I finally just gave up and just ran it in the electric mode which is not efficient, but at least have hot water. I'm very disappointed after spending $2000 on a hot water heater.
GE Service Contracts author review by ConsumerAffairs Research Team
GE is known for offering kitchen, laundry and other home appliances for over 125 years. They have since added high-efficiency water heaters in with the various water products they manufacture.
GeoSpring: GeoSpring is GE’s energy efficient, hybrid electric water heater. It operates by pulling in heat from surrounding air, only using the electric elements when needed. Consumers can choose from a 50-gallon or 80-gallon tank. The GeoSpring can operate in five different modes to maximize energy efficiency.
Modes: In heat-pump mode, the most efficient mode, the water heater only operates the heat pump to heat the water. Hybrid mode provides quick recovery times while still using minimal energy. If consumers have multiple guests, they can utilize high-demand mode to maintain efficiency during high usage. Electric mode is designed for cold temperatures and only the electric components are used to heat the water. Finally, vacation mode allows consumers to drop the water temperature to 50 degrees to save energy.
Savings: Even though purchasing a hybrid electric heat-pump water heater can be expensive up front, they boast big returns. According to Energy Star, the savings in energy cost will pay back the difference in a little over three years for a home with three people and only two years for a home with five people.
Control panel: The GeoSpring has a backlit liquid crystal display (LCD). From here, consumers can adjust between different modes depending on their current needs.
Mobile app: Consumers can purchase a ConnectPlus module with their GeoSpring water heater. The app allows them to control and monitor their unit from an app on their smartphone.
GE Water Heaters Company Information
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- GE Service Contracts
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- United States
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