GE Water Heaters Reviews

After purchasing other GE appliances in my recent past, I purchased a replacement GE gas water heater, being my house came with an older GE model that eventually started leaking. I had hopes to make the replacement effort and time minimal. Was I wrong! The water heater was easy to install, which I was thankful for that, but then I ran into problems with the gas valve throwing an error code, so I call for warranty support on a Thursday evening. I learned that their water heater phone support wasn't available because of the time(after 6pm), so I call shortly after 8am EST Friday morning. The nice person informed me that she was putting in a warranty order for parts to be shipped overnight. I thought, great news, I get the parts in a day or two, no big deal. RIGHT?

GE water heater are junk and fire risk. Internal wiring melted and almost started fire. GE response was it’s out of warranty after first year. Will never buy GE brand ever again. No concern about fire safety.

Good luck talking to anyone who knows anything. After 40 mins and three reps I got a phone number that is always ringing "Busy"??? What a joke, never again. If anyone knew anything it would have helped me. They all said how sorry they were and sent me to another phone.

My 10 year old gas water heater started leaking water on top. This was due to no type of sealant used at the factory on the inlet, outlet, and rod threads. I have been a plumber for 30 years and never seen such a poor assembly job. Just a little Teflon tape with some liquid sealant and there would have no leaks for 20-25 years. Whomever is charge of quality control should be fired. I will never recommend any GE appliances to any of my customers and friends.

I bought a gas GE 50 gallon hot water heater (PN#PG48TO9AXK00) from Home Depot in 2014. I had to replace it on 10/30/2020 because the controller kept shutting off the gas/pilot light. I had a plumber come out and he said that he could not warranty the gas controller because the water heater was in such bad condition internally. He put in a borescope and showed me pictures. It was black and red on the inside of the tank and said it's a design flaw from the factory. I had purchased this specific tank because it had a 9-year warranty. GE does not honor the warranty unless they inspect it, which I have to pay for. They only cover parts and nothing else, which could take up to 10 months. The warranty is a scam and there should be a class-action lawsuit against this GE department. Do not buy a GE hot water heater from Home Depot. It is a waste of money.

12 years warranty they claim is not true. After 7 years the water heater starts to leak all over. Contact the Csr almost every day for 4 days. All they give me is the runaround refusing to let me talk to supervisor. Finally supervisor on the phone with same attitude. Will take them to court of law.

I bought this water heater to save money because it is hybrid. The service guy has been here 4 times in 4 years. It no longer functions as a hybrid just an expensive electric water heater. Customer service has been transferred to Bradford White who is no better than GE customer service who was completely worthless. I don’t know where these star ratings come from but I only gave it a 1 star because I couldn’t give it 0. Bradford White insists you call a plumber to put a scope on the heater to determine what is wrong then they will send a part and you have to call the plumber back to install. 2 service calls! This is Junk. Don’t even think about buying this GE junk.

My Geospring electric heat pump water heater is 3.5 years old and has been making loud noises for 2 years already. Now it's leaking. I have had terrible luck with GE products and will never buy a GE appliance again. I'm afraid to call GE to get it repaired after reading all the bad reviews on their service and bad parts.

Warranty is fake. Your water heater goes down. Uhm wait 2 weeks. Hours on a phone to find out they won't even talk to you. Then when you can schedule something it's 2 weeks. Then when they do come they charge you anyway. They are a scam!

Our G.E. water heater was still under warranty and for the past two years the heater kept going off and each time we spent 40 minutes or more trying to get someone on the line to help. They sent us a pilot part since the original had been defective. Then they sent an ignitor part because that had failed and most recently over Thanksgiving they were supposed to send a thermonuclear release device which they never sent. We tried repeatedly from the week of Thanksgiving to get help and were finally, after many phone calls and holds were told to get a technician to diagnose the problem.

I seem to have had a better experience than most. My GE 75 Gallon tank installed 12 years ago failed and started leaking. Prior to that I had no problems with the tank. My advice to everyone is that when you replace your tank, install a drip pan underneath (about $30.00 at Home Depot) with a PVC drain line to a floor drain or sump pump pit. This way when your tank inevitably starts leaking one day, you won't have a flood in your basement. Your plumber won't mention this, so you need to ask for it.

GEOSPRING HYBRID ELECTRIC WATER HEATER 80 gal - Bought this water heater a year ago and it has had a fault code since day one. GE customer service is terrible. It took 3 months to get someone out (from Sears) and they couldn't fit it. I finally just gave up and just ran it in the electric mode which is not efficient, but at least have hot water. I'm very disappointed after spending $2000 on a hot water heater.

Pilot went out of my GE tank I bought from Home Depot. I went on the internet and saw many folks had the thermocouple problem with some went out in 3 to 5 years. I had mine replaced last night after two cold showers and noticed mine unit was installed 9 years ago. I am keeping my fingers crossed that the new thermocouple will last as long. Even Home Depot has stopped selling the GE brand. I am waiting for a Samsung or LG to come up. Sorry American Companies. You do not have the quality.

GE Geospring Water Heater - Installation instructions were changed to require a barbed tee to connect the condensation tube to the drain line. In 2012, that instruction was absent. The plumber used a brass fitting tightened to the plastic tube. Not possible to perform suggested maintenance without removing the brass fitting. This cracked the fragile plastic tube. Licensed plumber was used. I will be filing a claim against Lowe’s since it was purchased, installed, and an extended warranty from Lowe’s. Since instructions did not exist at time of installation, I'm not sure if I have a remedy.

Well... It seems I have had better luck than most of you who have this water heater... My water heater has been trouble free until for the first time the thermocouple went out yesterday. I bought mine from home depot 5 years ago!!! Will proceed to install a new thermocouple and hopefully get it up and running again... Stay tuned...

I purchased a GE water twice now because the first went out after 6 months completely and now the second one I've had to replace the thermocouple three time now. Can't afford warrant because I live on a budget and they are selling faulty merchandise. You can't use a universal thermocouple because it won't work with the GE models. I can't afford another water heater!

Bought a brand new GE water heater 2 yrs. ago to replace original, badly sedimented water heater. Bought a new GE water heater at Home Depot (model: PG38T09AXK00). The new GE water heater ran fine for about 4 months and then the pilot light suddenly refused to stay lit. Called GE warranty service and they explained that the thermocoupler which regulates the pilot light was of a "defective design" and they sent me a new one. After 2 days of COLD showers (it was December), I got the new thermocoupler. As I'm an engineer by profession, I opted to install the replacement part myself. This was NOT an easy process, as the mount for the replacement thermocoupler was reversed, compared to the original. Also, printed instructions were NOT AT ALL clear.

GE Geospring Hybrid Water Heater - First thing, poor customer service. Talked a local plumber and told him where the leak is coming from. The plumber indicated there is really nothing he can do, since the leak is coming from the bottom of the tank, not from any valves, joints, or pipes. GE insisted that we have to ask the plumber to come to the house so that the GE technical support team can ask the plumber to perform a few test to determine if the leak is due to manufacture defect.

Bought from Home Depot, this 40 gallon GE ultra low NOx came with a 12 year warranty. The gas temperature regulator went out after 5 years, so I got a new regulator replacement kit under warranty. It cost about $200 in labor to put it in. Now, less than 1 year later, the pilot light won't light. Turns out the reason is the small aluminum tube supplying gas from the regulator to the pilot light melted. This should never occur, as usually the small tube runs directly from the regulator to the pilot light so is exposed to very little heat from the burner. In this Ultra Low NOx model, the aluminum tube wraps around the bottom of the burner, and is attached to the burner with 6 or so steel clips. Apparently, corrosion occurs between the steel clips and the aluminum tube causing eventual failure of the tube.

I started calling and eight 800 numbers later still no resolution! This hybrid water heater since installation has given us problems. The hot water distribution throughout the house is not right. Serviceman has replaced 2 parts (control board and t-2 tank sensors) and still not distributing hot water to our showers! Now they are replacing a DIP pipe! Customer service is horrendous and constantly tries to appease you by offering service that just isn't working. Ultimately we will never purchase any GE product again and would like to see this unit taken out of our house and replaced!

I was calling them several times to report the problem with the water heater, my husband told them that the problem was the valve but they kept telling me to check again take a picture and send it to them. I did it but they never reply me back until I call back again. I wait almost 1 hours in the phone until someone pick up the phone. Her name was Stephanie. She barely open the email to check the picture and she said that they will send the part. Guess what it was? Yes the valve!!!

We have had this water heater installed for 3.5 years and have needed replacement parts multiple times. Tonight, my husband went down to check the water heater because it was cold! A LIVE wire was red hot and sparking. The coil was melted and our house could of caught fire. I called the main GE line and was routed 5 times, until the last person claimed I called the wrong department, but they were closed. NO ONE took my melted, sparking wire seriously. I am furious and frankly will NEVER EVER by a GE product ever again.

7 years ago I bought a GE water heater. I remember I did have trouble lighting it when new, and I called tech help. Their instruction solved the problem. I think it might have been press the Piezo lighter 15 times, then depress the pilot light gas button. Whatever, it lit. I've had no trouble for 7 years. Suddenly, no hot water. Called tech help, still under parts warranty. After explaining gas did come out of the pilot supply, but does not light the pilot, they sent a new assembly. Put that in, no luck. Called back, told me I should've checked the thermal cut-off while in there, yikes. Took everything back off, thermal ok. So now they're going to send me a control box, which they send {everything} by Fed Express 1-2 days! If this won't work... I'll update. All in all, I'm happy with the product, and the tech help line. Nothing lasts forever, other than our spirit!

I am looking to replace before there is a problem and will certainly look at GE again, but these more recent reviews are a concern. The trouble is, these websites attract those who are dissatisfied and may give a biased view of a product.

Like many who have posted on this page, I have just had to have the thermocouple replaced for the second time in 4 years on my GE/Rheem water heater purchased from Home Depot, at a service call/labor cost to me of about $240 each time. A Home Depot Resolution Expeditor in Atlanta GA explained to me over the phone that they, or GE/Rheem, are fulfilling their complete obligation to the customer by providing the thermocouple free (a ~$10 part) as many times as required while the water heater remains under warranty.

I just finished writing a review for a GE double wall unit and didn't expect to be doing this so soon again! I am flummoxed. Our water heater has been leaking since we bought it. After checking and rechecking everything, my husband called out a plumber today. I was standing outside while the plumber tried to determine the problem; he indicated nothing was wrong with the way it was installed or the wiring; apparently, the leak is internal and has caused the inside to rust. He said the heater is a bust and, now, we are stuck buying a new one. He said to NEVER buy GE water heaters and now I know why! The water heater we have is barely a year old. I am so disgusted with GE. After dealing with a shoddy double wall oven to boot, I cannot even see straight. Spare yourself the hassle and do not buy GE products.

This GE hot water heater is 4 years old. The pilot light went out again, so I called GE support. They directed me to the viewing port to check for the pilot light and how I should look "up to the left." Weird design on the placement of the viewing port. Do most people look up to their water heater so the viewing port is below the pilot? In any case, GE support said to hold the black gas control knob down and click the Piezo spark generator 15 times and THIS would warm the thermocouple. That DID get the pilot lit and I then turned the black gas control from pilot to on and then turned the temperature control from pilot to hot. Ok, we're good. It would be good if the manual said, "Click 15 times."

This GE Hybrid water heater worked fine for years, then a sensor gave out. I called the service 1-800 number, gave them the code and arranged to have a service all 3 days later (the earliest). The serviceman call me just before the appointment and asks if the parts were there? Parts, what parts? It seem the service center were suppose to send parts based on the error code to my house prior to the service call. Nothing was ordered. The parts had to be sent from their central warehouse a further delay of days. An appointment was set for the Fri morning before a three day weekend. We waited and waited. Nothing. Called the 1-800 and they had rescheduled me for Tue morning without ever telling me. Nothing, nada. Tue morning came... nothing, nada again.

I have a lot of rentals and replace 10 to 15 water heaters a year. I started buying GE water heaters from Home Depot 4 years ago. I noticed a lot of people returning used water heaters then I started getting calls. It was always the thermocouple. After talking to GE several time and having tenants without hot water for days I returned 2 for new ones then HD stopped taking them back. Just when the complaints for the water heaters going out was increasing HD switched to Rheem water heaters. I was happy until the first call came in. No hot water on a Rheem.

Don't buy this junk. Put in a GE water heater for my ex a few years back and the pilot would stay lit. Took it back to Home Depot and the got a second and it wouldn't stay lit either. Took it back and as I was searching through the water heaters, nearly all of them here open box and had been returned. Found one unopened boxed unit on a second shelf. Installed that. It failed. GE sent out a new pilot unit (whatever they call it). That seemed work a few years now, or so I thought. I get a call today because my ex accidentally burned herself because she had to boil water to have hot water. Ok, the accident is her fault, but why was she boiling water?... Because the pilot went out again. And unbeknownst to me, the pilot has been going out on a constant basis now since it was put in and requires a paid plumber visit. Buyer beware. GE water heaters a problematic junk.

Please do not buy this piece of junk. My tank broke down, no hot water after 2 years. Tons of other people, same problem.

Purchased GE water heater in 2009 from Home Depot. Now today 4-5-16 woke up to no hot water. Followed instructions to re-light pilot, pilot would light, but when adjusting temp gauge pilot would go out. After repeating this 10 times over 4 hours, pilot will NOT light at all. Called 1-800 number and spoke to Tyler, he assumes problem is thermocouple... will FedEx overnight part. (Fingers crossed) Have read numerous complaints about this PART and numerous replacements of same. Will update this review upon receiving new part and installation... Hey GE... Why not give me a simple authorization number that I can take to Home Depot and get the replacement part NOW!!

I've had this water heater for 2 1/2 years. It was fine for the first two except that the pressure relief valve constantly dripped. I learned to tap it with a hammer once in a while to stop the drip. Six days ago, it tripped the breaker. Customer service insisted my two year old breaker was bad. Nope. Three days later, cold water the whole time, it tripped the whole house breaker. Customer service then said they should never have said it was the breaker, that it was probably the element. They showed me how to test it. Yes, it was the element. They gave me a replacement part. THERE IS NO DRAIN VALVE ON THIS WATER HEATER.

I have 48 gallons GE Water heater for defective which stop working 4 times now. It had same problem within 4 years. Now seems like it getting bad less than every 6 months. I called GE and ask them for a replacement or credit but they turned me down. I really want to take my water heater away because it had too much trouble since we purchased this GE water heater from Home Depot. Can you tell me what to do or how to file a lawsuit against GE companies with same issues less than every 6 months?

Water heater will not stay lit. I light the pilot, it stays on, but when I turn on the burned it fires up and goes out. I call the 1800 number these ** won't stand behind their warranty because it's installed in a home that's horse shot. Whirlpool never gave me a problem. So I call to get help so I can fix it and so ** tells me "we can't send you a replacement part because it not installed correct." How the hell does he know. He's on the damn phone and the water heater has worked fine for the past five years. Then Home Depot gets the kick back if you need repairs and they charge 125.00 just to diagnose. This is in my mother's house who is on disability and these people just take advantage. I will never ever buy anything from General Electric again. Very upset with customer service and poor warranty. What a waste of money.

Just had to have my GE water heater replace, both connector couplings blew off the top of the heater. The pipe is made of supposedly galvanized steel and a copper connector was used. Both pipes coming out of the heater were rotted to the point that they could not be screwed off the tank. What a piece of garbage. This water heater was installed before I bought the house. It had a 2007 date on it. As soon as they see that it was purchased at a big box, you get no satisfaction. Why? Because they sell a substandard product to the big boxes to be purchase by homeowners and not professionals. Did you notice that the drain valve at the bottom of the heater is plastic? The reason - so you will accidentally damage it and will start to leak. This product is a piece of junk, don't ever consider buying a GE water heater.

About two and a half years ago I purchased a fifty gallon GE water heater which had a twelve-year warranty on it. Rheem now owns the GE water heaters. I cannot speak for the Rheem water heaters but this GE water heater was certainly a lemon! It broke down twice in the two and a half years we owned it. The first time it was within the first year so they paid for both the part and labor but we had to wait to have the needed part shipped to us so it took at least two days to have it fixed. The second time a defective part caused the pilot light to go out so we had absolutely no hot water. This was very recent and would have to pay the labor to have it fixed so we decided to just replace it with a fifty gallon Bradford White water heater which we understand are much better.

I purchased my home in 2009, and a brand new "GE" water heater was installed. About 3 years later, the pilot light went out, and would not stay lit. I found out that the issue was a bad "thermocouple." Called GE and it was still under warranty, meaning that they would send me the new thermocouple (of course, I was responsible for installation... some warranty). Now, three years later, and the thermocouple is bad again. But when I call GE, they will not even send this $20-30 part... I have to pay them to order another (probably defective) thermocouple. Terrible customer service.

I replaced the water heater on 3/2/2014, purchased from Home Depot. On 12/29/2015 I noticed a lot of water on the floor in my garage that was closed in for a game room 14 years ago. Water was running out of the drip pan onto the floor. Upon inspection I found the inner tank rusted out at the bottom right next to the sight glass by the burner. The heater is only 1 year 9 months old. Now I have to replace it again along with my laminate floors. At least it is covered under full 2 year warranty. I called GE and they said it was probably a defect in the tank. Now, who is going to pay for my floors? I always thought GE had good products. Never buy another one.

In July 2012 I purchased a GE water heater from Home Depot and had it professionally installed; in January 2015 after returning from a long weekend trip we had no hot water. I had purchased a "lifetime warranty" along with the water heater so I contacted Home Depot. I was referred to the GE for service. After 1 1/2 days of being transferred around GE, never allowed to speak with a supervisor or manager, I gave up trying to get service from GE. I went to the store where I purchased the water heater and made enough noise that Home Depot sent someone to my home to "repair" the water heater.