GE Water Heaters Reviews

After purchasing other GE appliances in my recent past, I purchased a replacement GE gas water heater, being my house came with an older GE model that eventually started leaking. I had hopes to make the replacement effort and time minimal. Was I wrong! The water heater was easy to install, which I was thankful for that, but then I ran into problems with the gas valve throwing an error code, so I call for warranty support on a Thursday evening. I learned that their water heater phone support wasn't available because of the time(after 6pm), so I call shortly after 8am EST Friday morning. The nice person informed me that she was putting in a warranty order for parts to be shipped overnight. I thought, great news, I get the parts in a day or two, no big deal. RIGHT?

GE water heater are junk and fire risk. Internal wiring melted and almost started fire. GE response was it’s out of warranty after first year. Will never buy GE brand ever again. No concern about fire safety.

Good luck talking to anyone who knows anything. After 40 mins and three reps I got a phone number that is always ringing "Busy"??? What a joke, never again. If anyone knew anything it would have helped me. They all said how sorry they were and sent me to another phone.

My 10 year old gas water heater started leaking water on top. This was due to no type of sealant used at the factory on the inlet, outlet, and rod threads. I have been a plumber for 30 years and never seen such a poor assembly job. Just a little Teflon tape with some liquid sealant and there would have no leaks for 20-25 years. Whomever is charge of quality control should be fired. I will never recommend any GE appliances to any of my customers and friends.

I bought a gas GE 50 gallon hot water heater (PN#PG48TO9AXK00) from Home Depot in 2014. I had to replace it on 10/30/2020 because the controller kept shutting off the gas/pilot light. I had a plumber come out and he said that he could not warranty the gas controller because the water heater was in such bad condition internally. He put in a borescope and showed me pictures. It was black and red on the inside of the tank and said it's a design flaw from the factory. I had purchased this specific tank because it had a 9-year warranty. GE does not honor the warranty unless they inspect it, which I have to pay for. They only cover parts and nothing else, which could take up to 10 months. The warranty is a scam and there should be a class-action lawsuit against this GE department. Do not buy a GE hot water heater from Home Depot. It is a waste of money.

12 years warranty they claim is not true. After 7 years the water heater starts to leak all over. Contact the Csr almost every day for 4 days. All they give me is the runaround refusing to let me talk to supervisor. Finally supervisor on the phone with same attitude. Will take them to court of law.

I bought this water heater to save money because it is hybrid. The service guy has been here 4 times in 4 years. It no longer functions as a hybrid just an expensive electric water heater. Customer service has been transferred to Bradford White who is no better than GE customer service who was completely worthless. I don’t know where these star ratings come from but I only gave it a 1 star because I couldn’t give it 0. Bradford White insists you call a plumber to put a scope on the heater to determine what is wrong then they will send a part and you have to call the plumber back to install. 2 service calls! This is Junk. Don’t even think about buying this GE junk.

My Geospring electric heat pump water heater is 3.5 years old and has been making loud noises for 2 years already. Now it's leaking. I have had terrible luck with GE products and will never buy a GE appliance again. I'm afraid to call GE to get it repaired after reading all the bad reviews on their service and bad parts.

Warranty is fake. Your water heater goes down. Uhm wait 2 weeks. Hours on a phone to find out they won't even talk to you. Then when you can schedule something it's 2 weeks. Then when they do come they charge you anyway. They are a scam!

Our G.E. water heater was still under warranty and for the past two years the heater kept going off and each time we spent 40 minutes or more trying to get someone on the line to help. They sent us a pilot part since the original had been defective. Then they sent an ignitor part because that had failed and most recently over Thanksgiving they were supposed to send a thermonuclear release device which they never sent. We tried repeatedly from the week of Thanksgiving to get help and were finally, after many phone calls and holds were told to get a technician to diagnose the problem.