Rentokil Reviews

We walked the property, and I pointed out the ditches and areas behind the fire pit. He assured me they’d be treated. I asked if I’d get a notification the day before service. He said yes — and that the tech would text when en route. I also asked if I’d get an email detailing the treatment. Again, he said yes. None of that happened.

Two days later, the tech showed up unannounced at 8:30 AM. No email, no text. I had been up sick the night before and was still asleep. My dog barked loudly when the tech rang the doorbell — a terrible wake-up. After checking my cameras, I saw that the tech skipped several key areas: Didn’t treat the ditches. Didn’t go behind the fire pit. Skipped grass between trees by the sidewalk. A couple of spots looked greener, but weeds were untouched and only grew faster. I never received any email about what was applied, as Jose promised. He seemed more focused on pushing insulation and pest services than actually listening.

There are multiple emails between me, Jose, and the tech, Andrew. I’ve repeatedly asked for my account to be canceled and requested all further communication be in writing. Yet David still left me a voicemail. Even a note and a call to Cincinnati hasn’t resolved the issue. I just filed a BBB complaint. Go read the Rentokil complaints — same stories: incomplete service, aggressive billing, and threats of collections. That’s what happened to me.

This entire experience has been a disaster from day one. David left two voicemails claiming my account was canceled, but the billing department continues harassing me. I want a written confirmation (email or USPS) that the account is closed with a zero balance. Then I never want to hear from them again — for any reason. By the way, I checked the Sunbiz website and found that Rentokil Pest Services withdrew their licensing application and are now inactive in Florida. I couldn’t find an active pest control license for either Rentokil or Arrow Environmental Services.

When he finally returned our call, he came out and looked at the grass and told us the dead grass was due to lack of water. So, we turned on our comprehensive irrigation system to show him there is no lack of water to that area as evidenced by the full coverage of water and the aforementioned $600/month water bill. The DM quickly changed his tune from lack of a sprinkler system to, "Well there's not enough water in this area!" Despite ALL evidence to the contrary BUG OUT WAS NOT WILLING TO TAKE ACCOUNTABILITY FOR THEIR LACK OF PREVENTATIVE SERVICE. The DM assessed our front lawn and said we would need to be serviced twice with a 3-week window in between to get rid of the weeds that had grown in front.

Following, our regular service guy came out one time and then never returned. He was scheduled to come back 3 weeks later, and, on the date, he was scheduled to come he never showed up. We reviewed our security camera footage to find that the Bug Out truck did pass our property on that date during our service window. The driver drove right by our home, never stopping, not even slowing down and never treating our grass. When we called to inquire and express our frustration, we were told it was canceled due to weather! So, we rescheduled and again he was a no-show. Yet Bug Out can point their finger at us as if it was our negligence that caused the problem. ABSOLUTELY NOT.

Bug Out has been fired due to their lack of service and accountability. We will not be paying the final bill as it has now cost us $650 in time and materials to replace our dead grass and restore the remaining grass to health. BUG OUT, BEWARE BECAUSE MY RESOLVE ON THIS WILL NOT FADE AWAY. I HAVE OPENED UP A COMPLAINT AGAINST BUG OUT WITH THE BETTER BUSINESS BUREAU. It will be a cold day in he** before I use my hard-earned money to fix a problem BUG OUT CREATED AND THEN TOOK ZERO RESPONSIBILITY! Anyone reading this, stay away from Bug Out. Bug Out, you owe me $650.

Sondra from Florida