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Regency Total Warranty Reviews

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Edited by: Joanna Broder
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Edited by: Morgan Cutolo

About Regency Total Warranty

Regency Total Warranty offers two home warranty plans that cover the repairs and replacements of home systems and appliances. Plans start at $39.99 per month with a discounted rate if you pay upfront for one year. Claims can be filed online or by phone 24/7, with technicians typically dispatched within 48 hours of claim submission. Regency Total Warranty serves all 50 U.S. states.

Visit regencytotalwarranty.com
Pros
  • Available nationwide
  • Two plan options
  • Optional add-on coverage
Cons
  • Some water heater coverage exclusions

Regency Total Warranty Reviews

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    Page 8 Reviews 825 - 975
    Verified purchase
    Customer ServiceClaims HandlingTechPunctuality & SpeedStaff

    Reviewed Nov. 2, 2024

    When we filed a claim for washer repair, Regency Total Warranty answered within the timeframe we were given, and the Service company responded almost immediately to schedule an appointment for the service man to arrive. The service technician was prompt, pleasant, and efficient. He made some tweaks so that we could use the machine until he could acquire the part for repair. When the part arrived, we were called and an appointment was made. Again, he was prompt, efficient, and kind. We were quite pleased with our experience with Regency Total Warranty.

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    Customer ServiceStaff

    Reviewed Nov. 2, 2024

    On a Saturday afternoon, I called Regency Total Warranty because my heater's fan was running continuously even when it was turned off. I spoke with a Customer Service Representative, who asked three basic questions before providing me with the name of the company that would be calling me for repairs, as well as the phone number and business location, all within 5 minutes. She also told me that if I did not hear from them within an hour, I may contact them directly. The CSR was really pleasant, attentive, and thoroughly explained the process; given this was my first time calling in a claim with Regency Total Warranty, I greatly appreciated it.

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    Customer Service

    Reviewed Nov. 2, 2024

    This is the second claim I've had with Regency Total Warranty. Both times Regency Total Warranty responded immediately after I contacted them. Also, both service calls were completed immediately. I'm so excited to find a business that operates the way business should be done. I was with another home warranty company for 10+ years. With them I had to practically beg to get service. One issue too almost a year to repair a toilet. The best thing I've ever done was to switch to Regency Total Warranty!

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 2, 2024

    Response was prompt, next-day service was available, and customer service was courteous. My washer was fixed, and I was really pleased with the service. Tech seems to be quite knowledgeable about his work. He was extremely courteous and helpful. Clean and tidy appearance. Very efficient. I would recommend Regency Total Warranty to everyone. Thanks a lot.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Nov. 1, 2024

    I definitely suggest Regency Total Warranty to everyone of my friends, family, real estate agents, and strangers! I never imagined I would need them so soon after purchasing our policy. They were on point in getting someone out as quickly as possible and resolving the issue. Our biggest concern about purchasing a house warranty was hearing unfavorable feedback from friends who had one and had trouble getting somebody out to do the job correctly. So, needless to say, when I had to phone them, I was concerned about the outcome. They did a wonderful job, and everything is going well so far.

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    Customer ServiceTechStaff

    Reviewed Nov. 1, 2024

    This was our first time using the Regency Total Warranty program. We were skeptical to say the least, having never experienced a program like this... It was quite painless. I called in and was connected in under a minute. The whole thing took less than three minutes. The technician returned my call in 10 minutes, and the heat pump was back up and running in less than 24 hours. We were extremely impressed!! It was an excellent experience.

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    Customer ServiceTechTransparency

    Reviewed Nov. 1, 2024

    I had an issue with my pipes pounding against the wall. The Regency Total Warranty services call was simple to place, and I received rapid attention from the plumber to whom I was referred, as well as an explanation of what was causing my problem. There was nothing that could be done at this point because the pipes were not making any noise when the plumber arrived to inspect them. He said to call back if it happened again. He also discussed what he believed was causing it and what steps may be done if it occurred again.

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    TechPunctuality & SpeedStaff

    Reviewed Nov. 1, 2024

    I am completely satisfied with my home warranty. Every time I had a query, they swiftly helped me find clear answers. When I was in a crisis with my heater lately, they worked immediately with a local company to resolve the issue. Let me just add that every problem I have ever had has been quickly resolved, and the firms have been excellent. I would recommend Regency Total Warranty to everyone.

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    Punctuality & SpeedMaintenance

    Reviewed Nov. 1, 2024

    All of the buttons on our washing machine were dead when it stopped working, and the message "A problem was detected with this unit" appeared. Regency Total Warranty acted promptly to have it examined, and after determining that the motherboard was damaged, they gave us money to buy a new machine because they believed it would likely continue to malfunction even though it could be fixed.

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    CoverageStaff

    Reviewed Nov. 1, 2024

    The worker's name was Charles. He was really respectful and kind. The dryer would not turn on or off and did not heat up. He discovered the problem and fixed it, and everything is now working properly. The service was excellent. I am delighted I signed with Regency Total Warranty after six months of deliberation. Do not let me down. Thank you for your service.

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    Customer ServiceCoverageTechStaff

    Reviewed Nov. 1, 2024

    I am so glad I chose Regency Total Warranty as my home protection plan! Two days ago, I put my oven to clean, and when it finished, the door would not open. I immediately contacted Regency Total Warranty, and they directed me to Young's Appliance Repair. The technician tried everything humanly imaginable to repair the stove, but to no avail. He called Regency Total Warranty on the spot to inform them that the stove could not be repaired. He was on time and professional, and Regency Total Warranty was very helpful in replacing my equipment. Excellent service all around!

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    TechPunctuality & SpeedStaffTimelinessHonesty & Transparency

    Reviewed Oct. 31, 2024

    Our entire plumbing system was blocked up, and we had overnight guests. The Regency Total Warranty representative allocated us to Stellar, a plumbing contracting firm, and scheduled us for same-day service so we would not be without plumbing overnight. We were all really appreciative to Stellar Plumbing for resolving our problem on the same day. I received excellent service on all levels, with no hidden fees to resolve your difficulties.

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    Customer ServiceCoverageTechPunctuality & SpeedStaffTimeliness

    Reviewed Oct. 31, 2024

    I called Regency Total Warranty on Sunday. I spoke with an excellent customer service representative and had my home warranty service scheduled with no hassle. The service technician phoned the next day to schedule a mutually convenient time, which they verified and arrived on time. The service business was professional, knowledgeable, and thorough in their approach. For my first usage of the house warranty coverage that we purchased, I am impressed and would suggest Regency Total Warranty to anyone.

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    Customer ServiceTechPunctuality & Speed

    Reviewed Oct. 31, 2024

    The hot water heater leak was fixed soon away. The claim was easy to file and completed fast. I received an email confirmation with the work order and confirmation straight away. I appreciate being able to call in and request a plumber I had previously used and was pleased with. So far, I am quite pleased with the service at Regency Total Warranty.

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    Staff

    Reviewed Oct. 31, 2024

    I had filed my first claim for a leaking water system. Regency Total Warranty took my claim seriously and restored it. All representatives are highly professional. I am pleased with it. My experience was positive, and I felt that this company was trustworthy. I was quite pleased with Regency Total Warranty.

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    Claims HandlingPricePunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 31, 2024

    I have had an excellent experience with Regency Total Warranty. Our heater was not working, so I filed a claim for repair. I was contacted by a firm shortly after filing the claim, and the repair was completed fast and efficiently. I merely had to pay a modest cost. People from Regency Total Warranty were quite helpful and dispatched someone to my home immediately away. I would suggest them to friends and family.

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    Customer ServiceClaims HandlingPunctuality & SpeedMaintenance

    Reviewed Oct. 31, 2024

    I just made my first claim with Regency Total Warranty. They responded quickly and provided me with a person and phone number to call to schedule the repair. My repair was completed immediately. I am really delighted with the entire procedure. I am satisfied with the overall claim process and I would certainly recommend to a friend.

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    Customer ServiceStaff

    Reviewed Oct. 31, 2024

    My complete experience with Regency Total Warranty was fantastic. I had timely service from the time I phoned until it was determined that I required a new washer, and money was supplied to put towards the washer of my choice. I am delighted with the service. The service was quite good. The method was simple. I would recommend Regency Total Warranty to others.

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    Customer ServiceTechPunctuality & SpeedMaintenance

    Reviewed Oct. 31, 2024

    I had a problem with my plumbing and decided to call Regency Total Warranty. I submitted a work order online, and someone was quickly assigned to me. The contractor came out and fixed the problem. I have absolutely no issues. I am a very happy and delighted customer of Regency Total Warranty. I feel that they are a great company. Thank you so much.

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    TechMaintenanceStaff

    Reviewed Oct. 31, 2024

    My electric range was not working properly. Within a day, an electrical appliance technician arrived at my door to diagnose the issue. It turned out that the necessary part was no longer available. Therefore, the range could not be fixed. It was fantastic to learn that when I spoke with a representative at Regency Total Warranty, a cheque to help me purchase a new range would be mailed to me immediately. Such a straightforward and painless experience.

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    Customer ServiceTechPricePunctuality & SpeedStaff

    Reviewed Oct. 31, 2024

    I opened my refrigerator, saw the light, but did not feel any chilly air. I remembered having acquired a Regency Total Warranty contract and called them. Coleman Services received a prompt referral. I discovered online that the worst-case situation would cost four times the original amount. A thorough inspection revealed something less serious than the compressor; the part was ordered. The technician told me of the late arrival of the part. Once inside, the installation was done. Signed, a very satisfied warranty holder.

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    CoverageMaintenanceStaffBilling

    Reviewed Oct. 30, 2024

    Regency Total Warranty is highly trustworthy. I had an issue with my microwave. Regency Total Warranty had a company come out to try to remedy the problem, but due to the nature of the problem, they decided it was best to replace the microwave. The agent indicated that a payment would be sent to replace my broken microwave. I am really pleased with the service I received and relieved that this problem should not occur again.

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    Customer ServiceTechPunctuality & SpeedStaffTimeliness

    Reviewed Oct. 30, 2024

    I joined up with Regency Total Warranty three months ago, after being prompted by my sister, who is also a customer. My initial experience with them was about as positive as I could have asked for. I phoned Regency Total Warranty on Saturday at 12:35 p.m. A technician arrived within hours, evaluated the problem, and ordered a replacement fan motor for me. The fan motor came Monday and was installed in about two hours by two specialists on Monday afternoon! All three techs were professional and pleasant, and there was no mess for me to clean up when they went! They were all fantastic, and I can only hope for the same level of service again if I need to utilize my warranty! Thank you, Regency Total Warranty!

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    Customer ServiceTechMaintenanceStaff

    Reviewed Oct. 30, 2024

    Our garbage disposal started leaking. It did not leak the remainder of the time, thus it required maintenance but was not an emergency. It took Regency Total Warranty a few hours to locate a contractor in this region, but that was OK. The contractor called us shortly after Regency Total Warranty called, mentioning their name. The contractor was kind and installed the garbage disposal swiftly. Overall, this was a very great experience.

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    Customer ServiceTechPunctuality & SpeedStaffTimeliness

    Reviewed Oct. 30, 2024

    I contacted Regency Total Warranty to request service, and a real person responded and collected my information. I received an email shortly after containing the service provider's information. The service provider contacted Sunday evening and made an appointment for the next day inside a two-hour timeframe. The repairman arrived on schedule and rectified the problem. Beautiful service!

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 30, 2024

    Regency Total Warranty team provided an excellent and timely answer. Selected plumber called me within an hour and scheduled an appointment for the following day. He arrived on time and was professional and thorough. He detected the problem, obtained authorization from Regency Total Warranty, and replaced the malfunctioning disposer in less than an hour.

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    Staff

    Reviewed Oct. 30, 2024

    The wastewater was not draining properly, resulting in a backup of wastewater through the dishwasher and bathtub. Regency Total Warranty arranged for a competent company to arrive on time and unclog the main waste pipe within one hour, resolving the issue. They conducted a fantastic and efficient job. I am quite impressed with Regency Total Warranty.

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    TechMaintenanceStaff

    Reviewed Oct. 29, 2024

    We use a pump to get water from the well to the house. We swiftly contacted the claims department to get the pump operational again. Given the urgency of the situation, the technician was dispatched immediately. The wires to the pump were broken and replaced. The pump resumed normal operation without incident. Thank you, Regency Total Warranty, for getting things fixed swiftly.

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    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed Oct. 29, 2024

    Water spilled into the lower cabinets as a result of a faulty disposal system. In response, Regency Total Warranty sent a service technician to our home early the next morning. The visiting expert quickly installed the new disposal unit, which Regency Total Warranty had authorized. Our specialist went above and beyond by proposing a very reasonable, high-quality handyman to finish the work the next morning, despite the fact that the damaged cabinetry was not covered by our guarantee. Overall, Regency Total Warranty provided wonderful service.

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    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed Oct. 29, 2024

    Regency Total Warranty has been my preferred service provider, and the personnel has always been kind and competent whenever I have needed a service call. Because of my past experience, I am sure that my claim will be handled efficiently and quickly. The Regency Total Warranty is reasonable and will help me navigate the process without any issues. They are trustworthy. I always feel good about suggesting them to friends and family because of their affordable prices.

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    CoverageStaff

    Reviewed Oct. 29, 2024

    Every time we flushed our toilet, there was a significant leak in the tank. There was so much water that our carpet was soaked. Our expert, Robert, replaced a few parts and mended us in about forty-five minutes, within the container as well as outside! Excellent support! This is a very useful Regency Total Warranty. We have had it for about a year, and they have never failed us!

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    Customer ServiceCoverageTechPriceMaintenanceStaff

    Reviewed Oct. 29, 2024

    My bathroom tub had a leak, and I was worried that it would be expensive to fix and that my warranty would cover it. I phoned Regency Total Warranty, and they assured me that everything would be alright and that a plumber would be sent out to me in a matter of hours. They accepted my claim for a damaged pipe, and the technician fixed it for free. I was so excited. For this one problem alone, the warranty was worthwhile.

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    Verified purchase
    Customer ServiceTechStaff

    Reviewed Oct. 29, 2024

    I simply not say enough positive things about Regency Total Warranty. Every step of the process, from entering the report online to speaking with some of the most helpful customer service representatives I have ever met, to superb technicians that arrive on time and go above and beyond the call of duty, they deliver on their promises and more. Regency Total Warranty is probably the best financial move I have ever made. I will never live in a home without it. Thank you to everyone on the team for always making me feel welcome and valued.

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    TechPunctuality & SpeedStaffResolution

    Reviewed Oct. 29, 2024

    I thought my washer was the source of a plumbing leak I was having. When an appliance repairman was dispatched to check, he determined that the problem was not a washer leak, but a drain issue. A plumber was then summoned, and he promptly resolved the problem. I am thrilled with the Regency Total Warranty services. Compared to my previous home warranty provider, this is significantly superior.

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    CoveragePriceStaff

    Reviewed Oct. 28, 2024

    I purchased the Regency Total Warranty total guard plan that covers the bulk of my appliances and have been using it for a few months now. The compressor for our refrigerator was the first item we owned. That was excellent. They just installed a water heater for me. They looked to be well aware of the requirements. I was a little disappointed because the cost was somewhat higher than I had anticipated, but we followed their suggestion because they cited a new legislation about water heater appliances. It was great all around. Most certainly, I would recommend and stick with them.

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    MaintenanceStaffRates

    Reviewed Oct. 28, 2024

    After hearing about Regency Total Warranty from friends, I became interested in their services. I have not had any problems with them. I value their service since it is fair, and the people they send to fix plumbing problems are extremely professional. They are a wonderful firm to work with. I have not had any troubles with Regency Total Warranty.

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    Customer ServiceTechStaff

    Reviewed Oct. 28, 2024

    My coworker, who had a positive experience with Regency Total Warranty, recommended them to me. Furthermore, I hoped that would help me because I am a single mother who recently moved into a new home. I have not received any complaints as of yet. Every time I need a repair, I simply call and they will link me with a local professional. Usually, I hear back from them within a day, and they begin working on the issue. The staff at Regency Total Warranty was courteous, knowledgeable, and capable of addressing any of my problems. It is an incredible business. They have no hidden expenses and stand by their services and contracts. It is just wonderful, in my opinion.

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    Reviewed Oct. 28, 2024

    We never had many problems with Regency Total Warranty, and it always worked great for us. We have always been rather pleased with it. It is a useful product that has greatly improved our residence. I would recommend Regency Total Warranty to others. I am convinced that everyone else took my opinion.

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    Customer ServiceCoverageTechStaff

    Reviewed Oct. 28, 2024

    While searching for a more economical and reasonable home warranty provider than the one I had previously used (their fees had risen and I was dissatisfied), I discovered Regency Total Warranty online. They provide fantastic customer service, the same coverage as the previous carrier, and the claim representative was quite helpful.

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    Customer ServiceTechStaff

    Reviewed Oct. 28, 2024

    I felt mistreated during my time with my previous home warranty company. After comparing various home warranty providers, I decided on the Regency Total Warranty. I had no issue filing my claim. There was nothing wrong. The technician was friendly. He informed me that he would need to get a part the next week. Everything was OK when he called me after coming down. He did well. It was an excellent experience. Everything went according to plan. I was satisfied.

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    PricePunctuality & SpeedStaffRates

    Reviewed Oct. 28, 2024

    Regency Total Warranty performed an excellent job on my water heater replacement. The man was knowledgeable, skilled, and quick to do the task. He also cleaned up after himself and got things up and running right away. He may work for me at any time. He told me the price upfront, and it did not change, so there were no surprises.

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    Customer ServiceCoveragePrice

    Reviewed Oct. 28, 2024

    Regency Total Warranty's customer service encourages teamwork and collaboration to drive organizational improvement. Regency Total Warranty coverage saves time and allows for effective negotiation of solutions. In my opinion, the value is well worth it because, even if you just have the product or work with the company for a short time, you may wind up reaping all of the benefits. This benefits the company since it attracts customers and keeps them coming back to see what they need and desire.

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    CoverageTechPriceStaff

    Reviewed Oct. 28, 2024

    I am very pleased with the coverage and service provided by Regency Total Warranty. The proposed benefits include coverage for a wide range of household appliances and systems, a big network of qualified technicians. The benefits of having a home warranty package include cost savings on pricey repairs, peace of mind that unforeseen repairs are covered, and timely and effective support if problems arise. Overall, I strongly recommend signing up with Regency Total Warranty to protect their investment and avoid unexpected charges.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Oct. 28, 2024

    I recently started a new service with Regency Total Warranty for all of my properties, and I am glad to see that they also offer roof coverage. The customer service has been excellent. The signup process is simple, requiring only a phone call. The pricing is really competitive, and the coverage is broad, with a low service charge. I switched all of my properties to Regency Total Warranty from other carriers. I wholeheartedly recommend Regency Total Warranty.

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    Customer ServiceTechPricePunctuality & SpeedMaintenance

    Reviewed Oct. 28, 2024

    In the evening, I called to report a refrigerator issue. Regency Total Warranty sent the repair to a nearby subcontractor the following day, and the subcontractor showed up the following day to do the job. He finished the work fast and expertly, and he was youthful, tidy, capable, and on time. The trade call deductible, the local contractor selection, the Regency Total Warranty extensive Total Guard plan, and the local contractor itself have all made me really happy.

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    Customer ServiceTechPunctuality & SpeedMaintenance

    Reviewed Oct. 27, 2024

    We spoke with a person from Regency Total Warranty regarding a problem with our septic system. Within an hour, we got an email with the repair company's name and phone number. They came out first thing the following morning when we got in touch with them. They identified and resolved our issue quickly. Every time we have used Regency Total Warranty, we have been absolutely satisfied!

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffCoverage Limits

    Reviewed Oct. 27, 2024

    I had a perfect experience when I used the service to fix a broken garbage disposal! Regency Total Warranty made it simple and quick to submit the claim, and they followed up to make sure the work was completed on time. I would not think twice about recommending this service to others because the plumbers who completed the work were kind, professional, and kind.

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    PriceRates

    Reviewed Oct. 27, 2024

    Enrollment was easy and the price was right for our budget. The person we talked to was nice and went over everything. I’ve had 2 other companies and they was terrible. I’m sure this will be as easy as the enrollment.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaffResolution

    Reviewed Oct. 27, 2024

    The customer service during the entire warranty was efficient, kind, and most importantly, on schedule. Regency Total Warranty is the only one insurance that I don't mind paying for. When a major repair is required, I am really comforted to know that professional technicians will promptly fix the issue at hand.

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffResolutionTimeliness

    Reviewed Oct. 27, 2024

    My microwave quit working on a weekend and would not turn on completely. I phoned the Regency Total Warranty. They promptly sent a service representative in my region to schedule the appointment. The expert arrived the next day and resolved the problem within an hour. Regency Total Warranty discounted the charge because this was my first contact under the plan, but the technician had no information and requested a check. So I called Regency Total Warranty, and the claim professional chatted and resolved the issue. Very professional. The first encounter with Regency Total Warranty turned out to be the greatest.

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    TechPricePunctuality & SpeedStaff

    Reviewed Oct. 27, 2024

    This was our first time utilizing Regency Total Warranty after our washing machine broke. Nothing could have gone more smoothly. Our claim was promptly submitted by a representative, and we received all the necessary information to get in touch with the repairman in a few short hours. We only had to pay our deductible after he left. So simple. Regency Total Warranty is something I would strongly suggest!

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    TechMaintenanceStaff

    Reviewed Oct. 25, 2024

    Our dryer has quit working. We then filed our first-ever claim with Regency Total Warranty. What a great experience! Everything the claims representative said would happen actually did, which was quite refreshing! At approximately 8:00 p.m., the technician arrived at our residence to diagnose the problem and decided that a major part was required. He was friendly and informed, and we felt we were in capable hands. The part took a few days to arrive, and he returned at our arranged time to fix the dryer. Overall, a terrific experience. I am glad I signed up with Regency Total Warranty!

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    TechPunctuality & SpeedMaintenance

    Reviewed Oct. 25, 2024

    We had plumbing and electrical concerns that need addressing. Our claim with Regency Total Warranty was more faster and more efficient than our previous experience with another business. The contractors arrived on schedule and paid close attention to detail. The repair is quite timely. It was done extremely professionally, and I am pleased with Regency Total Warranty. We will absolutely renew our home warranty.

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    Claims HandlingTechPunctuality & SpeedStaffTimeliness

    Reviewed Oct. 25, 2024

    This was our first time using the warranty service, and we could not be happier with the results. Filing a claim online was simple, and we were promptly sent to a local technician to resolve the issue. Once we made contact, our expert arrived promptly, inspected the problem, and thankfully corrected it the same day. We have had other warranty firms in the past that were difficult to work with. We are really pleased with the service we have received from Regency Total Warranty.

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    Customer ServiceTechPriceStaff

    Reviewed Oct. 25, 2024

    Regency Total Warranty has constantly delivered precisely what they promised at a significantly lesser cost than their competitors. When I have to call them with a problem, I am always pleased with the timeliness and professionalism of their employees and contractors. I have yet to have a negative encounter and am really satisfied with the value of the service they provide.

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    Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 25, 2024

    I had been with another warranty service provider for several years until they sent out an incompetent repair tech to repair my washer when the motor appeared to have stopped working and who created a potentially very dangerous situation by disabling the auto-stop default switch for the spin cycle in order to "correct" the issue. I promptly cancelled my contract with them and, a few months later, signed up with Regency Total Warranty. Frankly, I was a little nervous about my first service call, expecting the worst. However, to my great relief, the service was timely, professional, courteous, and successful in all aspects. Not to mention that the service call charge was 40% lower than the other provider. Keep up the wonderful work, Regency Total Warranty!

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    Customer ServicePunctuality & SpeedStaffResolution

    Reviewed Oct. 25, 2024

    Water from the sink kept getting into the dishwasher. I called Regency Total Warranty and explained the issue, which was fortunately minimal. However, while mending it, the sprayer's hose became tangled, rendering it inoperable. He returned a few days later and resolved the issue. I adore Regency Total Warranty because they are always willing to help and supply a firm that can promptly address the issue! People they send out are knowledgeable, dependable, and trustworthy. Nothing could be finer!

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    Customer ServiceStaff

    Reviewed Oct. 25, 2024

    I read numerous reviews before signing up with Regency Total Warranty. My first experience came around two months after enrolling. My experience was just what I had read. Simple, easy, and effective. My problem is resolved, which is the most significant aspect. The person I called was fantastic, and what surprised me was that the plumbing professional called me before I could contact them. Very, very professional, and I am quite delighted with the service. Why am I encouraging everyone and asking all of my connections to select Regency Total Warranty as their home warranty company? They did what they claimed they would do—they assisted me.

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    Contract & TermsTechMaintenanceStaff

    Reviewed Oct. 24, 2024

    Regency Total Warranty eliminates all the anxiety associated with house repairs, particularly when an unforeseen circumstance arises. The service department made arrangements for the service provider and immediately addressed the service request. The service provider was excellent; before they departed, they made sure we knew what was required to finish the repair and that it was functioning properly.

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    TechPunctuality & SpeedStaff

    Reviewed Oct. 24, 2024

    I have a problem with my microwave, therefore I submitted a request to Regency Total Warranty for repair. They scheduled an early appointment with the repairman and dispatched one, who arrived on time, knew exactly how to solve the problem, and answered all of my concerns. He was approachable, competent, and the type of person who goes the extra mile. I was quite satisfied with the whole service provided.

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    Customer ServiceTechPunctuality & Speed

    Reviewed Oct. 24, 2024

    I phoned Regency Total Warranty at 6:30 a.m. The water heater would not start. I was urged to contact the contractor if they did not call me within an hour. I called at 7:30 a.m. The plumber arrived on time, turned on the water heater, and demonstrated how to use it. Thank you Regency Total Warranty for your prompt answer. I would definitely suggest them to friends and family.

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    TechPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 24, 2024

    Having Regency Total Warranty takes all of the worry out of home repairs, especially when the unexpected happens. The service department handled the request for service quickly and arranged for the service provider. The service provider was fantastic and made sure we understood what was required to complete the repair and that it worked before they left.

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    Customer ServiceTechStaffTimeliness

    Reviewed Oct. 24, 2024

    I called Regency Total Warranty about an AC problem, and the next day they permitted me to speak with a technician. The exterior motor to the fan was faulty, and they permitted its repair. I paid the AC technician and mailed back the reimbursement form. I received my reimbursement at the end of the 30-day processing period. Everything went really smoothly.

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    Customer ServiceTechStaffTimeliness

    Reviewed Oct. 24, 2024

    I have had Regency Total Warranty for almost a year and finally had to utilize it last week after noticing a leak in my water heater. The representative that answered my phone was extremely professional, comprehensive, and courteous. The service technician phoned me within an hour of making the claim. The technician demonstrated complete competence, professionalism, and knowledge. The service visit, diagnosis, and repair of my water heater were accomplished on the same day I phoned. I am a very delighted customer!

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 24, 2024

    I am extremely satisfied with Regency Total Warranty services' prompt response, and their repair technician was great, treating us as if he were replacing his own home heating system. He explained everything he was doing, including what had gone wrong with the device and how he was going to fix it. He seemed to genuinely care that we were out of heat, and he was determined to remedy the situation as soon as possible.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaffResolution

    Reviewed Oct. 24, 2024

    The heat pump abruptly stopped working. Called Regency Total Warranty at noon and had a technician out at 4 p.m. He arrived and investigated our problem; he ordered a part, resolved it fast, and supplied instructions. He had everything mended by noon the following day. I was on the phone for less than 10 minutes and spoke with the technician in person. Extremely easy, and I am pleased with my experience with Regency Total Warranty.

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    TechPunctuality & SpeedStaffRates

    Reviewed Oct. 24, 2024

    Regency Total Warranty handled my claim fast and professionally, and I would rate the service provider 5 stars. HVAC technician was on time and extremely knowledgeable about his job and repairs. Our system is warming up, and the house is cozy. He diagnosed my problem and corrected it really promptly. Extremely detailed and efficient. Thank you for the excellent service. I would recommend him to everyone.

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    TechPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 24, 2024

    The dryer wasn't working properly. I submitted a complaint with Regency Total Warranty. They scheduled an appointment with the technician. He arrived on time, was very nice, and appeared to know what he was doing. The technician was punctual and courteous. He checked the dryer and discovered that the belt was broken, so he ordered a replacement and returned as soon as it arrived. I was quite impressed. The wait in parts was not an issue with a dryer, but I'm curious if there would be a delay in components for furnace repair. If this is the case, there will be an issue. Service was scheduled swiftly, and I am really pleased with the results.

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    Customer ServiceTechStaff

    Reviewed Oct. 24, 2024

    My cooking range had a burned-out oven heating element. The element was changed, but the oven still did not heat properly. The repairman investigated deeper and discovered a burned-out electrical circuit board on the rear of the stove. He returned to his shop and realized that the required part was no longer available. Regency Total Warranty called me immediately and agreed to pay what they believed was the fair value of the range. I was pleased with the offer and will purchase a new GE electric range.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 24, 2024

    I contacted Regency Total Warranty since my kitchen sink was leaking and I was experiencing issues with my bathroom stool. At Regency Total Warranty, I spoke to Mark who was incredibly kind and accommodating. He gave me the service company's number right away and said I should hear from them in an hour. Peter called shortly after I hung up and scheduled a meeting for the following day. The service man was courteous, professional, helpful, and on time. I am quite happy with the assistance I got from Regency Total Warranty.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Oct. 23, 2024

    We had an issue with the pool flow switch valve. Regency Total Warranty did an amazing job of sending a great expert quickly and approved the necessary repair to bring the pool flow switch valve back to working order! You and the designated technician responded extremely quickly. The next day, he returned to the site and replaced the pool part. I really recommend Regency Total Warranty!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 23, 2024

    There was no heat to dry the clothing even though my clothes dryer was running. After reporting my issue over the phone to Regency Total Warranty, I was immediately issued a claim number and paired with an appliance repair company. They got in touch with me and scheduled a meeting for the following morning. After changing the heating element, my dryer was operating smoothly by that evening. Fantastic work.

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    CoverageTechPunctuality & SpeedMaintenanceStaffResolution

    Reviewed Oct. 23, 2024

    I fixed a plumbing issue that would have been disastrous by using my Regency Total Warranty. The wax ring on my bathroom toilet needed to be changed. Because this warranty was already in place, I was able to save hundreds of dollars. The plumber arrived on schedule, was polite, and worked quickly and effectively to find and fix the issue. Regency Total Warranty partners with excellent businesses. Excellent work and the service provider they chose was well qualified.

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    Staff

    Reviewed Oct. 23, 2024

    I had two running toilets, two clogged sinks, and a leaking garbage disposal. Everything was fixed with excellent service. I shall never go without Regency Total Warranty by my side. I save a lot of money every time something goes wrong with my house, which happens rather frequently. Great job, and the company they chose for service was quite competent. I was provided excellent service! I would highly suggest Regency Total Warranty to relatives and friends!

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffNetwork Quality

    Reviewed Oct. 23, 2024

    Saturday morning, the oven would not "light off". I was reassured that there was no power outage because the clock was still working. I phoned Regency Total Warranty claim service, and the claim was processed within a few minutes. I was also notified of the authorized contractor. The contractor phoned me and scheduled an afternoon appointment. The technician arrived shortly after noon, diagnosed the problem as an inoperable ignitor, and attempted to replace it with an available "universal" ignitor, which did not fit. He reassembled the stove so it could be used and ordered the appropriate replacement. On Friday, he contacted and scheduled an early afternoon appointment, which he honored, replaced the ignitor, turned off the oven, reassembled it, shook hands, and left. The oven was used to prepare dinner on Friday evening. I was really impressed with the service provided by Regency Total Warranty.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 23, 2024

    I called Regency Total Warranty to make a complaint about an electrical problem at my home. When I turned on two switches at home, they would short out. The technician replaced one and tightened the connections in the other. Accomplished quickly and professionally. He was quite kind and apologized repeatedly for the delay. We were grateful that he sought to resolve the issues, and I hope we never face this difficulty again.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 23, 2024

    I called because the main level air conditioner was not working. I called Regency Total Warranty, and within an hour, a repairman had contacted me and arrived to do the repairs. He was nice and completed the repairs fast. He revealed the problem when the service was completed. If I have any additional problems, I will contact and request assistance. It is reassuring to know that Regency Total Warranty will be there for me when difficulties arise.

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    Customer ServiceTechPunctuality & SpeedStaffTimeliness

    Reviewed Oct. 23, 2024

    On Sunday afternoon, I noticed a problem with my plumbing. I was able to contact the customer service line instantly, and the representative I spoke with was quite helpful. I received a follow-up email and technician contact information within minutes. The plumber was able to come out the next morning and everything was repaired quickly! Thanks to Regency Total Warranty and their prompt response, our home feels fantastic!

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 23, 2024

    When we got home, we discovered that our air conditioners were not working. The following morning, we called Regency Total Warranty, and they got back to us in a fair amount of time, especially since it was a holiday weekend. We were particularly relieved that we had another unit, so we had very little inconvenience. The repairman came, identified the issue, made the required repairs, and completed the process quickly and successfully. Overall, we were really happy with the results and the professional manner of the technician who worked on our case. Thank you, Regency Total Warranty, for a job well done.

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    Customer ServiceTechStaff

    Reviewed Oct. 23, 2024

    I had a plumbing problem at my property, so I contacted Regency Total Warranty, and I received a call from a plumbing contractor shortly after. They came out and solved the situation. I am a new customer with Regency Total Warranty. Their customer service has been excellent, and their follow-up demonstrates that they care about their clients. I do not have any issues.

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    Customer ServiceClaims HandlingCoverageTechPunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Oct. 23, 2024

    The dryer stopped working. I called Regency Total Warranty on the same day to file a claim, and I contacted the approved repair provider the next morning. The technician called me and scheduled an appointment, and he arrived on time. He quickly found the problem, repaired the machine, cleaned up, and went. Regency Total Warranty responded quickly and professionally, and the repair work was outstanding. This was our initial experience since joining Regency Total Warranty 90 days ago, and we were quite happy with the entire process. Thank you!

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    CoverageStaff

    Reviewed Oct. 23, 2024

    This was my initial experience with Regency Total Warranty, and it was fantastic. The HVAC expert was highly competent, came when he said he would and repaired the unit in a very timely manner. I will confess that I was nervous about choosing an unfamiliar company, but my concerns were unjustified. Thank you, Regency Total Warranty, for making this process so simple.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 22, 2024

    I had never used your services till now. As soon as my oven broke, I called Regency Total Warranty. I was informed that I would get an email with the name and phone number of the person I needed to schedule an appointment with. Alex arrived quickly, completed the work, and now my oven is operational. The experience was made very easy by the nice customer support!

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    TechSales & MarketingStaff

    Reviewed Oct. 22, 2024

    When the technician initially expressed doubt that he would be able to make it, I assured him that I would be staying at home and would not be leaving. I did as he instructed and turned off the unit. I did not believe he would arrive at 7:30. I had to get something out of my car because it was raining heavily. He was working on my air conditioner while holding an umbrella over his head when I opened my garage door. He finished in fifteen minutes! I have worked for a lot of warranty firms. Not one this good! After 31 years of real estate sales, I always advise my clients to obtain a warranty at closing. From now on, I recommend Regency Total Warranty to all of my clients! I adore you all!

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    Staff

    Reviewed Oct. 22, 2024

    The Rep was outstanding, he was very informative about the plan I purchased. He also offered me some additional options. I feel good about my decision and that’s what matters to me and my family. Hopefully, this will be beneficial for us but if not, for the time being it provides a peace of mind.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 22, 2024

    Late Thursday, I submitted the claim. In roughly ten minutes, I received an acknowledgement from Regency Total Warranty. I got an email the next morning with the plumber's details that you assigned. I made an appointment for 2:00 pm over the phone. He arrived on schedule and completed the assignment with no hassle. The expert was skilled and informed about my repair problem. He was well-groomed, courteous, and amiable. Fantastic experience.

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    TechPunctuality & SpeedStaff

    Reviewed Oct. 22, 2024

    I am really delighted with the service provided by the electrician. He arrived on time, investigated the situation, and refused to give up until the problem was resolved. He promptly resolved the issue. The Regency Total Warranty representative was kind and friendly. Overall, it was a very positive experience. Thank you, Regency Total Warranty, for sending someone who was well qualified.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 22, 2024

    Regency Total Warranty treated me extremely nicely. I called in a work order, and within 30 minutes, I received a text message with the name of the firm that will be servicing me and their phone number. I was quite delighted with how quickly customer service answered. I am really pleased, and I have notified my friends, family, and coworkers about the amazing Regency Total Warranty, as well as encouraged everyone to get a warranty on their property.

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    TechStaff

    Reviewed Oct. 22, 2024

    This was a challenging experience. What began as a potentially simple answer to my air conditioner problem turned into a three-week unpleasant and lengthy matter, owing primarily to the repairman's inconsideration and lack of professionalism. When I informed Regency Total Warranty of the difficulties, you swiftly assigned me a new business to do the necessary repairs. The service was outstanding and highly professional.

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    Customer ServiceCoverageTechPriceStaff

    Reviewed Oct. 22, 2024

    One of the hot water tank's lines was leaking. I called Regency Total Warranty, and even though the repairman was busy, he came out to assess the matter and had to go purchase the replacement. He finished another task before returning that night to repair our water heater. The repairman was diligent in his work and cleanup. It was fantastic to have a repairman who knew exactly what he was doing! He was also quite polite and dressed well. When I contacted to request the service technician, I inquired about our coverage in greater depth and was glad to learn that it did cover what I had been informed earlier. Even though we have had it for a year or more, this was our first time using the service. Regency Total Warranty is definitely worth the peace of mind it provides, and I recommend it to everyone I can.

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    Customer ServiceClaims HandlingTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffTimelinessHonesty & Transparency

    Reviewed Oct. 22, 2024

    Let me start by expressing my admiration for the assistance I obtained from Regency Total Warranty. To be honest, I was concerned that filing a claim would be very difficult. After submitting my claim online, I got a call from the repair technician who would be performing the job the next day. In addition to arriving at the scheduled time, the service technician was early. The technician had what he needed to finish the work. I had nothing but compliments for my experience! I am very happy I bought the Regency Total Warranty. The monthly cost I pay for this kind of excellent service is definitely worth it.

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    Customer ServiceTechPricePunctuality & SpeedMaintenanceStaffResolution

    Reviewed Oct. 22, 2024

    The Regency Total Warranty agent responded to the contact from the designated service company staff member in a timely and comprehensive manner. The technician arrived on time, was informed, clearly well-trained, and took charge of locating and fixing the issue. I am happy with the Regency Total Warranty process overall. Regency Total Warranty is a great choice for your homeowner's warranty, in my opinion. They were prompt and polite. Getting warranty service completed and authorized has never presented a problem for me.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Oct. 22, 2024

    It did not take long for a technician to be assigned to my claim for repair once I contacted. The name and phone number of the technician were sent to me via email from Regency Total Warranty. I reported my issue over the phone with the technician at approximately 9:00am in the morning. The repair was finished quickly and effectively by the expert, who showed up the same day. He was friendly, competent, and well-informed. He did the necessary repairs after taking his time to explain what the machine needed. I am rather happy with my experience.

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    CoveragePricePunctuality & SpeedMaintenance

    Reviewed Oct. 22, 2024

    Regency Total Warranty promptly arranged for a repair visit with a reputable local firm after I contacted to report that my washing machine had stopped operating. Only 48 hours later was the appointment. The cost of the repair is covered by Regency Total Warranty. I am concerned because unforeseen expenses like this repair will put a significant burden on my meager income. I could not afford these repairs without Regency Total Warranty.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 22, 2024

    We phoned Regency Total Regency because of a leak that was high in the attic, which also broke off some of the roof sheetrock and damaged the ceiling. Because the pipe was angled and completely wet, I was unable to locate the leak. I had discovered the leak, but since it required soldering copper piping, there was nothing I could have done about it. Victor, the customer service representative, sent a prompt appointment with the repairman and was kind, efficient, and informed. The repairman was on time, identified the issue, and got to work quickly. My service was completed accurately. He was an understanding and kind individual. He performed his duties effectively. We were completely happy with the entire undertaking. Regency Total Warranty, thank you.

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    Customer ServicePriceStaffFollow-Through

    Reviewed Oct. 21, 2024

    I received fantastic service for my plumbing problem. The gentleman who took my call was polite and helpful. He processed my claim immediately away, and I received a call back from the plumbing business, and my plumbing issue was resolved within 24 hours at no cost, as promised because this was my first call. Thank you, Regency Total Warranty! You are the best!!

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    CoverageTechStaff

    Reviewed Oct. 21, 2024

    I thought Regency Total Warranty did a good job of arranging for a technician to come to my house and fix my washing machine. Much obliged to Regency Total Warranty! I am really happy with how everything turned out. Throughout the procedure, everyone was extremely helpful. Knowing that I can rely on them for excellent service was comforting. Tell me if you require any other recommendations.

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    Customer ServiceTechPunctuality & SpeedStaffResolution

    Reviewed Oct. 21, 2024

    On my gas stovetop, there was a burner that was out. After submitting my request to Regency Total Warranty, I quickly scheduled an appointment and received an email identifying the firm handling my claim. The technician arranged to meet me at my residence and was very accommodating. He was really professional and promptly resolved my issue. I was rather pleased with my experience overall.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 21, 2024

    One of my breakers refused to reset. After I phoned Regency Total Warranty, they sent me a technician who found the short that was causing the breaker to trip. In a quick service call, the technician fixed the short and reset the breaker. He was competent, skillful, and effective. The entire procedure, from the moment I submitted my service request until my issue was resolved, left me totally delighted.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 21, 2024

    The technician finished the job on schedule. He was instructing a Beginner and was kind. Excellent interaction with the technician overall. The first technician would take more than a week to even come to my house for a diagnosis, so I had to call Regency Total Warranty to obtain a different one at first. I make an immediate call to Regency Total Warranty, and I have no trouble having them assign me to a different technician.

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    Customer ServiceClaims HandlingCoveragePriceMaintenance

    Reviewed Oct. 21, 2024

    My washing machine stopped working, so I filed a claim on a Sunday evening and had a repair service contact me Monday morning to come and fix it. They arrived on time, found the problem, called the Regency Total Warranty claim line, and finished the repair in less than an hour. My repairs were fully covered except for the deductible. This was my second warranty repair in the last six months, and both provided a great customer experience.

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    Customer ServicePunctuality & SpeedWait Time

    Reviewed Oct. 21, 2024

    You can never be sure these days how a company will handle an urgent service call and how quickly they will reply. On the evening of the A/C breakdown, I called Regency Total Warranty at approximately nine o'clock. By 4 p.m. the following day, I had the system operational. Extremely happy with how quickly the request was processed and answered.

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    Customer ServiceClaims HandlingTechPunctuality & SpeedStaffTimeliness

    Reviewed Oct. 21, 2024

    I filed a claim with the firm on Saturday, and Regency Total Warranty sent me an email the following day. They were attempting to confirm that I had been able to make a technician appointment. I did not think I would have anyone in my house until the middle of the week because the claim was filed on Saturday. To my surprise, however, I got a call early on Monday morning from a technician, who came the same day. I was informed that the AC unit's motor had, for the better part, stopped operating. The following day, he was able to get in touch with Regency Total Warranty and obtain clearance for a replacement motor. It is Wednesday, and I can confirm that I am writing this review from the comfort of my extremely cool home. Regency Total Warranty is appreciated.

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    Customer ServiceTechSales & MarketingStaffCoverage Limits

    Reviewed Oct. 21, 2024

    I had a wonderful experience with the sales representative when I was looking for a reputable home warranty provider. Mike inquired what I needed so he could see if he could work with me after listening to me and told him it was not right for me. He answered my inquiries patiently and was really helpful in providing the information I needed. I told him that I was done shopping. The customer service was kind and reassuring when I canceled my first claim after filing it. I was told that everything will be taken care of. The service was still excellent when I had to phone back to make a claim. They also dispatched a competent and enlightening contractor. It was convenient for us that he arrived much sooner than he had promised. Since I was not home when he came by, the problem was resolved on his first visit, and he even followed up to let me know it was finished. From the beginning to the end, Regency Total Warranty has impressed us!

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    Reviewed Oct. 21, 2024

    Regency Total Warranty operates with efficiency and promptness. I am satisfied with the service and want to keep using Regency Total Warranty. I would rather be with someone I can rely on and trust because they are aware of my past issues and unit. Once I have discovered a good service that I appreciate, I do not like to swap companies or their offerings.

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    Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Oct. 21, 2024

    The same day, my garbage disposal and air conditioner broke down. Ben, the customer service representative, was very helpful when I called Regency Total Warranty. He looked for a location where both could be fixed so I would not have to pay a separate service call cost. He scheduled my appointment with the technician, who found that the garbage disposal only needed to be pressed on one button at the bottom and was not broken at all. The technician was kind and trustworthy; he completed his work quickly, replaced the damaged parts, and then fixed it. I will suggest Regency Total Warranty since I am pleased with their services.

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    Customer ServiceCoverageTechPricePunctuality & SpeedStaff

    Reviewed Oct. 21, 2024

    We just had our first house repair through Regency Total Warranty, and we were really pleased with the results. We filed our claim in the late afternoon. They processed our request quickly, and the technicians arrived at our house the next morning. The technician they sent was competent, efficient, and pleasant to work with. Our garage door opener and sensors were replaced for the cost of our deductibles alone. There was no back and forth between us and Regency Total Warranty; instead, the technician simply called and said, "You are covered." A significant improvement from previous experiences with other organizations.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 21, 2024

    I was quite pleased with the work done. I got a same-day appointment, and the technician called and arrived on time. He was courteous and highly competent at his job. He rectified the problem by replacing old wires and components with new ones, rather than simply stripping and reusing them. He discovered and repaired a minor leak that previous technicians had failed to detect. He added additional Freon, and my air conditioner now functions better than it has in previous years. I absolutely recommend Regency Total Warranty.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 21, 2024

    We have a six-year-old gas cooking stove. The broiler was entirely broken, and the oven took so long to heat and had such a strong gas stench that I had to turn on all fans and open all the doors. I called Regency Total Warranty to file the claim. The agent called a technician and scheduled an appointment. The technician arrived within the hour that he had mentioned. He was incredibly friendly and professional. He was also friendly and highlighted both problems. He quickly handled both concerns. He was a pleasure to work with.

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    CoveragePricePunctuality & SpeedStaff

    Reviewed Oct. 21, 2024

    With Regency Total Warranty, I had an excellent experience. Recently, my washing machine broke down, causing my house to flood. The damage was covered by insurance, but after I paid the deductible, I did not have enough money to purchase a new washing machine. Thankfully, my washing machine was covered by my Regency Total Warranty policy, so we were able to get it fixed and avoid using the coin-operated Laundromats for a few days! We were quite pleased with Regency Total Warranty's prompt, courteous, and trouble-free service!

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    Customer ServiceClaims HandlingTechStaff

    Reviewed Oct. 21, 2024

    I had a blocked pipe in the utility room. I called Regency Total Warranty to file a claim and received very helpful assistance. The next morning, I received a call from the vendor, who came out and resolved the issue the following day. This was a much better and faster answer than I've had from several other home warranty providers.

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    Customer ServiceClaims HandlingTechPunctuality & SpeedStaff

    Reviewed Oct. 21, 2024

    When the unit's fan motor broke during a rise in temperature, we went online to file a claim, and a service technician was dispatched immediately. Despite being flooded with service calls, the technician called to set an appointment. They were professional and on time; after checking the machine, they contacted Regency Total Warranty for quick approval, and the motor was replaced immediately. Thank you for the excellent service; the equipment now works flawlessly.

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    Customer ServiceTechStaff

    Reviewed Oct. 21, 2024

    When our house's main water line began to leak, I called Regency Total Warranty, and they dispatched a plumber immediately. The following day, we had the leak fixed. Everyone I spoke with over the phone was extremely courteous, knowledgeable, and supportive. My experience was simple to navigate and ran smoothly. I absolutely appreciate my Regency Complete Warranty.

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    Customer ServiceCoverageTechStaff

    Reviewed Oct. 21, 2024

    Our indoor swimming pool was covered in home warranty. On Wednesday morning, the pump stopped functioning. I called the Regency Total Warranty, and I received an email instructing me to get in touch with the technician mentioned within two hours of contacting Regency Total Warranty. When the technician arrived on Thursday morning, he identified the issue, ordered the necessary components, and on Saturday morning, the new parts were installed. The pool pump is in excellent working order, and I strongly recommend the additional pool coverage and Regency Total Warranty.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 21, 2024

    The ceiling fan in our master bedroom quit operating one day. To seek service, I gave Regency Total Warranty a call. They made contact with the technicians. Both in person and over the phone, the tech was a pleasure to deal with. He was professional, on time, and quickly resolved our issue. For our money, having Regency Total Warranty is everything I could have hoped for! Outstanding assistance!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 21, 2024

    We lived in a hot house for several days when our air conditioning system failed. Peter appears and saves the day. He was extremely kind and competent. He was able to see the problem and take fast action because he knew the previous owners. In order to show his great customer service, he came later that evening to ensure that everything was still functioning well. That was excellent. Peter is at the top of my list of people I want to address any problems I could have with my house, even if I don't expect to have any more.

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    TechPunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Oct. 21, 2024

    Regency Total Warranty has provided wonderful service for both my washer and air conditioner. They were promptly repaired. Within three days, the dryer was repaired. The air conditioner was fixed the same day we contacted them. Both repairmen did an excellent job. The two service personnel were quite informed about what they did. I believe that any homeowner should consider Regency Total Warranty.

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    Customer ServiceContract & TermsPriceMaintenance

    Reviewed Oct. 20, 2024

    My pool pump was leaking water. After I contacted Regency Total Warranty, David from Pinnacle Pools Services & Repairs was put in contact with me. The following day, David came to my place, examined the pool equipment, and suggested the necessary fixes. David received approval for my claim when he called Regency Total Warranty to obtain authorization for the repairs. My pool's equipment was expertly repaired by David, and my pump is now operating at peak efficiency. And best of all, the parts and labor cost me only $45 for the service. I would suggest Pinnacle Pools and Regency Total Warranty to everyone!

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    Customer ServiceClaims HandlingTechStaffResolution

    Reviewed Oct. 20, 2024

    There was an odd noise coming from our air conditioner. I filed a claim with Regency Total Warranty, and someone was out the same morning. The service technician for our air conditioner repair was extremely competent and helpful. He swiftly identified the issue and resolved it. I am quite pleased with the service we received. Excellent customer service and personnel!

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    Claims HandlingTechPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 20, 2024

    My air conditioner decided to quit on a particularly hot night in July. I filed a claim online, and it was assigned to a contractor by the morning. It went really smoothly and quickly - the contractor arrived the next morning, we received authorization, the repair was completed, I paid the contractor, and I submitted documentation for reimbursement. I would rank the service, quality, promptness, and value as excellent and would suggest Regency Total Warranty.

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    TechPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 20, 2024

    Our living room did not have electricity. When we contact Regency Total Warranty for assistance, one of their providers is dispatched. The work was accomplished in a timely and professional manner. I recommend that my friends and family get Regency Total Warranty. What distinguishes this company is its expertise and competence. I'm pleased to report that Regency Total Warranty did the repaired work fast and efficiently. I strongly suggest everyone to utilize this house warranty service. I'm grateful.

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    Customer ServiceTechStaff

    Reviewed Oct. 20, 2024

    I've had an excellent experience working with Regency Total Warranty. Throughout my association, I was really happy with the professionalism of your technicians in servicing my equipment. The receptionists were pleasant and swiftly returned my calls. Initial requests for assistance were always handled immediately. I'm really pleased with the Regency Total Warranty service.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 20, 2024

    Thanks to Perfect Blue Pool's quick reaction, the pump impeller was fixed in less than 48 hours. Highly impressed with Regency Total Warranty. They served me twice in a relatively short period of time. Both of our interactions with the company have been outstanding. They reply swiftly and their techs are of the greatest quality. Very happy. I'm grateful.

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    CoverageTechPunctuality & SpeedStaff

    Reviewed Oct. 19, 2024

    My compressor malfunctioned, and after reaching out to Regency Total Warranty, I was quickly contacted by a technician who informed me of his arrival in just fifteen minutes. I was quite impressed. Upon his timely arrival, he assessed my unit and repaired the condenser, resulting in its perfect operation. The level of efficiency and professionalism displayed was exceptional. I would wholeheartedly recommend this company.

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    Customer ServiceCoverage

    Reviewed Oct. 19, 2024

    Since I joined Regency Total Warranty, I truly feel as though an angel is watching over me. I contacted the gas company to have the leak located when I noticed gas pouring from the pipes surrounding my furnace. I then called Regency Total Warranty right away, and they got back to me in an hour. My refrigerator started to leak, but it was fixed again in an hour. So, if something goes wrong, I know I'm covered.

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    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed Oct. 19, 2024

    We had another one for years, and they canceled it, so we decided to go with Regency Total Warranty instead. We filed one claim, and when I got home one day, the air conditioner wasn't working. It was late afternoon when I got home, so we called Regency Total Warranty, and someone came out that evening. He couldn't fix it because he needed to order a part, but he was really kind to come back and fix it the following day at noon. The transaction with the claims representative went smoothly, and overall, the experience was excellent.

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    Customer ServiceTechStaffCoverage Limits

    Reviewed Oct. 19, 2024

    When I had an issue with my hot water heater, a fan, an electric wire, my washer, or my air conditioner, Regency Total Warranty responded immediately, professionally, and courteously, and they never failed to follow up to ensure that the professionals they sent completed the job correctly. Regency Total Warranty gave such good service that I chose a five-year contract over an annual one. Thank you, Regency Total Warranty; you are the best! I am thrilled to have you supporting me for the next five years.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 19, 2024

    I signed up with Regency Total Warranty a few months ago and recently had an electrical issue with one of my kitchen lights. When I called, they responded within 10 minutes with the name of the technician who would be coming to fix the problem. The technicians who arrived were very professional, knowledgeable, competent, and respectful, and they quickly diagnosed and fixed the problem for me.

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    Customer ServiceTechStaffTransparencyTimeliness

    Reviewed Oct. 19, 2024

    When I called Regency Total Warranty, I received an instant response. The customer service representative gave a brief explanation of the problems, and repairmen arrived ready with the right parts and knew exactly what the problems were. In the past, repairmen had to come out, assess the issue, and then depart to retrieve the part. Regency Total Warranty was a smart choice, and I will renew.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 19, 2024

    In the early evening, I called the Regency Total Warranty claims staff to report an air conditioner problem. A repair service firm responded to my inquiry in less than half an hour. An appointment was scheduled for the next morning, and the problem was identified as a fan motor. By early afternoon, the replacement was completed. Throughout the procedure, Regency Total Warranty and the servicing business communicated via phone and email. I was quite pleased with the swift response and excellent care I received.

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    Customer ServiceTechMaintenanceStaff

    Reviewed Oct. 19, 2024

    The repair technician arrived on time and was really professional. He provided his ID and business card before entering my house. He was polite. He was prepared, with all of the necessary tools. He swiftly discovered and communicated the issue with me. He completed the repairs and instructed me to phone him if I encountered any other problems. He was very professional and removed any garbage created during the repair. Before leaving, he checked to make sure the air conditioner was working properly. He left me a receipt for the repairs he made. I was really satisfied with the Regency Total Warranty.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 19, 2024

    We called Regency Total Warranty late at night. By the next morning, they had a vendor ready to resolve our issue. The recommended heating and conditioning provider swiftly resolved our issue. They were both professional and caring. All parts for repairing our breakdown were authorized without issue. We are extremely satisfied with Regency Total Warranty.

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    Punctuality & Speed

    Reviewed Oct. 19, 2024

    I contacted for service late on a Thursday afternoon to have my stove repaired. I was surprised when Regency Total Warranty directed me to a firm that came to inspect my stove on a Saturday. The stove was repaired once a part was obtained, and I would like to thank Regency Total Warranty for their timely assistance. I have always been satisfied with the warranty that addressed our difficulties. We suggest this warranty!

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    Customer ServiceTechStaffResolutionTimelinessFollow-Through

    Reviewed Oct. 19, 2024

    I experienced a plumbing problem at my rental house. I called Regency Total Warranty, and they said a technician would get back to me within an hour. They called me swiftly and planned work for the next day. The technician arrived the next day, as promised, and immediately resolved the problem. This is my first year with Regency Total Warranty, and I will certainly renew!

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    Customer ServiceTech

    Reviewed Oct. 18, 2024

    When we took a shower upstairs, an overflow from the downstairs toilet occurred. I called at 9 p.m., and before 7 a.m., a contractor was assigned to look into the problem. Unfortunately, they did not make it out until about 5 p.m., and we were unable to run water or flush toilets for the whole day. However, Regency Total Warranty cannot be held responsible for this. I'm really pleased with Regency Total Warranty.

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    Customer ServicePricePunctuality & SpeedStaffResolution

    Reviewed Oct. 18, 2024

    My air conditioner's thermostat needed to be repaired, so I phoned Regency Total Warranty. They took care of the problem, and everything was fixed fast and effectively. Also, my home is cooling much more effectively. I am happy with the service I received from your business. Courteous customer service agent. Lower service charge than rivals.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 18, 2024

    I had a quick call back from the repair company and fast appointment date. The repairman came on time and fixed my ac unit. There is a leak in the unit that I will have to deal with some time, but I just wanted cool air! Keep doing it like you are. It was a very professional. I would tell anybody to call Regency Total Warranty. Thank you

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    Customer ServiceTechPunctuality & SpeedStaffWait Time

    Reviewed Oct. 18, 2024

    When contacting Regency Total Warranty for repair, there is very little wait time. As soon as I ended the call with the person, the contractor information that had been supplied to my email was uploaded. That part of the procedure satisfied me greatly. That was a Saturday night. I submitted the information to the contractor's answering service when I phoned them. On Monday morning, I received a call from the contractor, who arranged a meeting for that afternoon. Our air conditioner was fixed in less than an hour by the punctual technician that showed up. Really happy with the claim.

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    Customer ServiceClaims HandlingCoveragePunctuality & SpeedMaintenance

    Reviewed Oct. 18, 2024

    After having insurance for almost a year, this was my first time filing a claim with Regency Total Warranty. I made a phone claim. The company I emailed my claim to indicated they were overbooked and apologized, but I received a response immediately. My claim was reassigned and my unit was fixed the following morning. The guy was polite and worked quickly, and I had Warranty!

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaffNetwork Quality

    Reviewed Oct. 18, 2024

    The air conditioner stopped working. Extremely happy with Regency Total Warranty's and their contractor's services. I had made my first contact late on a Sunday afternoon. On a Sunday, the contractor gave me a call to schedule the service. I had an amazing contractor assigned to me. Their service was excellent, and they were friendly and efficient. Much obliged to Regency Total Warranty!

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    Customer ServiceContract & TermsTechPricePunctuality & SpeedStaffTimeliness

    Reviewed Oct. 18, 2024

    The response to our service request was prompt. The plumber who arrived to the house that same day was quite kind and helpful. He did not have the part he needed, and since it was a Friday, he could not finish the job until the following Monday. But he performed an excellent job, and best of all, it was our first claim, which cost us nothing. We would not only suggest Regency Total Warranty, but we have already done so for a friend who is dissatisfied with his present warranty company and will most likely switch to Regency Total Warranty soon.

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    TechPunctuality & SpeedMaintenance

    Reviewed Oct. 18, 2024

    I have had a Regency Complete Warranty twice now—once at the house I left behind and again at my current residence. The bathroom ceiling fan and vent were not functioning, but the electrician arrived on schedule. He fixed the ceiling fan, but first he had to order the exhaust part and wait. They know how to handle customers, and they promptly resolve any issues you may have. I would suggest these people to my closest friend or any member of my family. I had a nice overall experience.

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    Customer ServiceContract & TermsClaims HandlingCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 18, 2024

    On Sunday, my air conditioner stopped working. After filing a claim, I received a service company assignment in less than two hours. The service provider phoned me on Monday, and we set up an appointment for Tuesday morning at first thing. In less than 30 minutes, the technician replaced the damaged capacitor. How fast they made arrangements for someone to come out amazed and thrilled me greatly. My first Regency Total Warranty claim was handled for free! It is been a positive encounter. I appreciate everything you do.

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    Customer ServiceTechPunctuality & SpeedMaintenance

    Reviewed Oct. 18, 2024

    The water pipe leading to the toilet is leaking. I reported my plumbing issue to Regency Total Warranty over the phone. I received a service order number from a nearby plumbing company quite promptly. I was instructed to call the provided phone number if I did not hear from the company within an hour. When I called after not hearing back, I was given a time and date for the repairs. The plumbing company did return the call and visit to fix the toilet. To my delight, the job was finished and cleaned up.

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    Customer ServiceTechPunctuality & SpeedMaintenanceResolution

    Reviewed Oct. 18, 2024

    Regency Total Warranty handled my claim with great efficiency. Our house was really hot, so please let me know right away which contractor would be visiting and their phone number so I can make an appointment as soon as possible. My son suffers allergies, and I have asthma. My claim was processed quickly. The contractor fixed the issue as quickly as possible and did it with great respect. Regency Total Warranty is a blessing, and we heartily endorse them to everyone. I am grateful.

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    TechPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Oct. 18, 2024

    The hot water from my tank-less water heater stopped. Over the course of five days, the chosen plumber made three trips to fix the water heater. Every time the plumber experienced issues, the Regency Total Warranty agent showed care and understanding, and the representative gave their approval to all of the answers. Regency Total Warranty has not yet reimbursed me for the circuit board I had to pay for so the plumber could come right away, pick it up, and put it in my water heater, saving me from having to wait for hot water. It was nearly nine days before I had hot water again. After speaking with the plumber and giving his OK, the Regency Total Warranty agent went to pick up the circuit board and install it in the water heater.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 18, 2024

    I phoned a plumber as soon as I discovered any leaks in the crawl space beneath my cottage and had them fixed. Naturally, I assumed it would take days for someone to be sent, but the woman who answered the phone claimed they could send someone that afternoon. Upon informing her that someone "little" would need to fit beneath the house, she responded that the man securing my area was quite large, but if I could wait, she could find someone else the following day. It was okay because the leaks were in the drain pipes. The plumber came on schedule the following day and resolved the issue in one hour. Both he and the woman from Regency Total Warranty were prompt and kind.

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    TechPunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 18, 2024

    Two out of the four gas stove units were not working, so I contacted Regency Total Warranty have them fixed. A week later, Regency Total Warranty dispatched a Sears Tech to inspect the equipment and ascertain its necessary parts. After placing the parts order and having them shipped to our residence, the technician made another appointment for when the components were delivered. He fixed the stove when he came back on that day within the allotted time.

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    Contract & TermsTechStaffLoan Process

    Reviewed Oct. 18, 2024

    In a month, we experienced not one, not two, but three occurrences. We have a fixed income because my spouse and I are educators. We are not sure what we would have done in the absence of the fantastic Regency Total Warranty team. They were really professional in how they addressed all of our issues. They sent out the most incredible contractors as well. If not for the agreement with Regency Total Warranty, my spouse and I would have been forced to take out a loan. You will purchase this for your house today if you are rational. The mental serenity is worthwhile.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 17, 2024

    Our clothes washing machine started to leak water. We phoned for assistance after figuring out that the leak wasn't coming from the hoses. A service technician was dispatched to assess the washer and an order number was assigned promptly by Regency Total Warranty. Home Warranty checked in to make sure the service provider scheduled the appointment on time. The motor needs to be changed because it had a tiny crack in it. Additionally, Regency Total Warranty checked in to make sure the service was completed.

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    Regency Total Warranty Company Information

    Company Name:
    Regency Total Warranty
    Country:
    United States
    Website:
    regencytotalwarranty.com
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