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Re-Bath specializes in fast bathroom remodeling. The company offers complete remodeling services or tub/shower-only conversions, and it provides free in-home consultations and a free design process. Re-Bath also offers tub/shower conversions especially for those with limited mobility and seniors who wish to age in place. Slip-resistant technology, accessible bathroom remodels and walk-in tubs are available in stylish options that will update your bathroom while increasing safety.
Pros & Cons
- Can be used 24 hours after install
- Product and installation warranties
- Free in-home consultation
- Pricing not available online
- Preset selection of fixtures
Re-Bath specializes in stylish, fast bathroom remodeling, tub/shower conversions and accessibility features. Choose from a selection of high-quality, coordinating materials and products.
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Reviewed March 9, 2023
I needed a walk-in shower and new flooring. I went with Re-Bath because they told me that they would be fast to install my bathroom. But the delivery took longer than I expected. They told me it would be at the beginning of December and I got it in January. Despite that, the installation took three days and the guy was very good. The new area is easy to clean.
Rejane, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. We are honored that you chose us to turn your home into a more beautiful and functional space.
Reviewed March 8, 2023
Re-Bath’s customer service representative was very personable, seemed knowledgeable and was able to work with us. The individual installers and staff were very nice people and trustworthy. But the process was not very good. The installation was delayed several times because of inadequate supplies arriving and personnel being taken out. So what was promised to be a two-week project took approximately four months, which was not a satisfactory outcome.
We did the shower, tub, sinks, flooring, painting and toilet of the whole master bathroom. Re-Bath couldn’t get the tub in which backed us up four weeks. Then, the marble tops had to be recut and these things put in and redesigned. That took another 10 days to two weeks. The primary installer that was supposed to be in charge of the project became ill. A fourth team came and then, we had painters who don't speak English trying to understand paint schemes. So it was not exactly the way we wanted it to go. The final product is nice but the process was not as prompt. We were trying to get a handicapped accessible shower for my sister-in-law who was visiting and because of the delay in the install, she wasn't able to use it. She was coming for a wedding and we were only barely 50% through when the time the wedding came so that was very frustrating.
David, thank you for sharing your feedback. It is our goal for every customer to enjoy the remodel experience, from design to done. We are disappointed to hear that your experience was anything less than great. Our customer support team would love the opportunity to restore your trust in Re-Bath. Please contact us at 800-426-4573 so we can address your concerns.
Reviewed March 7, 2023
The reps did a good job when I spoke to them. They showed me options. The crew who did the remodeling was very good and knowledgeable. The remodel was nice and I was pleasantly surprised by the product when it was all said and done. I'm happy with my choice. When I went through this and I liked mine, my sister turned around and got Re-Bath do a remodel for her shower too.
Carolyn, we are so grateful for your business and your positive review. We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours. Thank you for your high-star rating. Please consider us again for your next bathroom project.
Reviewed March 5, 2023
Re-Bath was the only company that was approved by our homeowners association. They were very cooperative. The installation went very well. There were a few complaints that I had after it was done and they immediately addressed them. All the neighbors said that they were very respectful and clean and took out all the debris. Their work is excellent.
Wendy, thank you for sharing your experience with us, we are so grateful for your review. Thank you for trusting us with your remodel and we hope you enjoy your beautiful new bathroom for many years.
Reviewed March 4, 2023
The rep from Re-Bath, Jerry, had all the answers to everything I asked. His knowledge and salesmanship was awesome. The crew was good, meticulous, clean and explained everything. I would recommend these people. My wife wanted the remodel and she’s happy so I’m happy. The workmanship was nice.
Marcel, we are so grateful for your business and your positive review. We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours.
Reviewed March 3, 2023
The company would schedule work to be done and then not show up. The shower looks like an amateur completed it... Uneven grout lines and uneven tiles as well as very small pieces of tile intersected with large tile... at inappropriate places and unevenly. I would be happy to show the shower to interested parties.
Myra, thank you for bringing this matter to our attention. We would like the opportunity to address your concerns. Please reach out to our customer support team at 800-426-4573 when you have a chance. Thank you, and we look forward to hearing from you.
Reviewed March 1, 2023
We did a complete remodel of the bathroom. The installers made it sound like I would be with a toilet per night and I was going to otherwise have to use my parent’s house to stay at. But it was just one night I was without a toilet. Other than that, everything went smoothly. I had a very good crew. The team that worked on my house worked diligently and cleaned up afterward. They did a great job. I also had a very pleasurable experience with the sales rep. They had a customer that wanted what I got, and he wanted to know if I could accept a call from a would-be client.
Daniel, thank you for sharing your experience with us, we are so grateful for your positive review. We appreciate you taking the time to offer feedback.
Reviewed Feb. 24, 2023
The sales rep was a friendly and professional guy. He was well-spoken and I liked him a lot. The installation team's work ethic was really good. They were punctual and well-mannered. They laid down cloth on our carpet without having to be asked. They cared about our home. I love our remodel. It's functional and it's exactly how we designed it. They delivered exactly what they said they were gonna do. We're very happy.
Christian, we enjoy reading positive reviews almost as much as we love remodeling bathrooms. Your positive review means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you. Take care!
Reviewed Feb. 23, 2023
We did two cabinets and a bathtub with Re-Bath. We decided to use them last summer. But the remodel wasn't complete until the beginning of January. The sales representative left a lot to be desired. He was easy to work with as far as timing goes. He came to our house and gave us the estimate, which ended up being pretty accurate. But he made a few offhanded comments that I didn't really appreciate. The installers were really good. They were quick and really professional. We did have to call Re-Bath back for some touch-ups. Overall, they got the job done. We got what we wanted. It was a little too expensive for the quality. But it's serving its purpose for now.
Tess, we appreciate your honest feedback. We are disappointed to hear about your experience with your Design Consultant. We would love the opportunity to restore your confidence in Re-Bath. If you are willing, please reach out to our customer support team at 800-426-4573 when you have a chance. We are grateful to have earned your business and hope you are loving your new bathroom.
Reviewed Feb. 23, 2023
The installation was great. There was a little drip in the showerhead, but it was easily fixed. Also, I got my door about three weeks ago and it's leaking. They came out once to fix it but now it's leaking again. The first time the gentleman named Mark came out, he was very nice. He put in the door and everything was great. Then he had to come back for the leak and he was kind of brushing off what I think is wrong. Then, he said that he talked it over with his boss and if this doesn't fix it, they don't know what to do for me. I did not pay $14,000 to have a shower that leaks. It could have just been the fact that he had extra work that day because they made him come to me but I would rather him not come again. Other than that, everybody has been super nice.
Bahni, thank you for your feedback. We believe everyone deserves a bathroom they love, and our customer support team would love the opportunity to restore your trust in Re-Bath. If you have any remaining concerns you'd like to address, please contact us at 800-426-4573. We enjoyed working with you during the design process and throughout your installation, and we hope you will love your new bathroom for years.
Reviewed Feb. 23, 2023
It was good with the sales reps. They answered all questions we had and they weren't very pushy about anything. They also helped work out deals, where we could find them. It was a straightforward process with Re-Bath.
Christopher, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. We are so grateful for your positive review.
Reviewed Feb. 23, 2023
Re-Bath responded quickly and were thorough in their information. I was able to set up an appointment on my schedule. I don't live in the state where I was doing the work and they were very flexible. So, it was good. I did a shower conversion. The reps took out a shelving wasted space area next to it and then put in a custom shower walk-in. They finished the afternoon before I was leaving the next morning. So, I had to let it sit for 24 hours. It hasn't been used yet but it looks great. It ended up being a little pricey but maybe it was more of COVID pricing. It was a little more than I had intended to spend but it was very high quality work and good workers.
Cynthia, we are thrilled to hear our team was able to provide you with a fantastic experience. We are grateful to have earned your business and hope you are loving your new bathroom.
Reviewed Feb. 23, 2023
We had a great experience with the representatives. We got along great with them and everything they told us was right on mark. They gutted the bathroom and redid it. The installation turned out really well. We had a couple of delays but those were caused by the water heater that quit working. Also, my wife got sick and that caused the delay in the bathroom rebuild. But when the techs said they were gonna be here, they were and got everything done close to schedule. They did a great job. This bathroom is the one my daughter uses most of the time and she's ecstatic. If you want somebody that's gonna show up when they say and do what they say, Re-Bath is a good company to go with. You're gonna be happy with the results.
Ron, thank you for your kind words and this wonderful review. We are happy to hear you had a wonderful experience and are grateful for the positive review.
Reviewed Feb. 17, 2023
We used Re-Bath at a home that we lived in before this one. When we moved here, we had a bathtub that we needed taken out. We called Re-Bath, and a rep came to our house and explained everything to us. He gave us a price and told us what they would do. The cost was reasonable.
Thomas, thank you for your positive review. It is our goal for every customer to enjoy the remodel experience, from design to done. Thank you for your business and for your positive review.
Reviewed Feb. 15, 2023
Re-Bath did a bathroom for me about 12 years ago. They did a good job, so I went back to them again. We did a full bathroom this time. It went pretty well. It took two and a half days on one bathroom and then most of the day on the other. Anytime, I'd go back to Re-Bath.
Lisa, we are so grateful for your business and your positive review. We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours.
Reviewed Feb. 15, 2023
The consultant, Danny, was very helpful throughout the entire process. We had two baths that Re-Bath remodeled, and for the first one, we weren't in town, but the gentleman was very good with giving us updates throughout the day. He was very professional, and he either called or texted. He sent pictures, asked questions, and let us know when they were in the house. Everything was good there. They did the second remodel when I was there and they were very communicative of what was going on. We have two kids that were napping throughout the day as well, and they were able to help with that and worked around them.
Re-Bath replaced our vanity, the flooring, and the shower. They didn't do the toilet 'cause we told them to keep the toilet. They also didn't do the painting 'cause they didn't quote it. There was a little miscommunication there, but we're okay with them not doing the painting. Overall, what they did turned out really good. We loved it, and we can't be happier.
William, we are so grateful for your business and positive review. Nothing makes us happier than to hear that you are loving your new bathroom. Thank you again for your feedback.
Reviewed Feb. 3, 2023
The first rep walked me through planning everything and choosing different options with a bath remodel. He told me what I should expect along the way and that they were backed up. This was in June and it would be September before they could get to my project. But that was okay with me. The techs came when they said they would and it took them three weeks to complete the job. They were very knowledgeable.
They replaced the shower and wrapped a garden tub that was in there which had marble tile that had been in the shower and on the floor and on the countertops and around the tub. They covered that and made it look much better. They replaced the cabinet as well. Also, there were wall-to-ceiling mirrors around the vanity. They took all that down and replaced the drywall. They also did two mirrors over the sinks that matched the cabinet. They did the towel rods too. The glass around the shower and the door had to be ordered after they finished the shower so that they could have an exact measurement. They measured and called me within a week. They had the door and they got it installed. I like the finished product and I'm very pleased with it.
Sue, we are so grateful for your business and your positive review. We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours. We are honored that you chose us to turn your home into a more beautiful and functional space.
Reviewed Jan. 6, 2023
Re-Bath put in a new shower unit. I liked the idea that it would be done quickly. The contractors were great.
Donna, we are thrilled to hear our team was able to provide you with a fantastic experience. We are grateful to have earned your business and hope you are loving your new bathroom.
Reviewed Jan. 5, 2023
The sales rep from Re-Bath was good. We did three bathrooms all at once and she came and looked at them, and gave me suggestions because I'm not good at putting things together. She helped me pick colors, countertops and cabinets. She was very helpful. The job trailer got stolen the night before the reps were supposed to show up and it had my countertop in it. So, they were a day late because they had to make the police report and repurchase all the tools and everything that was stolen from the trailer. Then, Re-Bath was having some employee issues. One guy got hurt over the weekend and wasn't able to work on the job because the doctor put him off work. But it's the nature right now. The workers gutted all three bathrooms and put in new flooring, new paint and new baseboards as well as new cabinets, countertops, toilets, sinks, showers, mirrors and light fixtures. I’m happy with the final product. I would recommend Re-Bath.
Jill, we love positive feedback and your review is no exception. Thank you for trusting us with your remodel and we hope you enjoy your beautiful new bathroom for many years.
Reviewed Jan. 5, 2023
I purchased a whole bathroom and everything seems to be very high quality. They installed a walk-in shower where there had been a tub-shower combination. They took out the bulkhead and removed the tile. They put in wainscotting where the tile had been and put up a new toilet topper cabinet, vanity and mirror. They also put it new towel bars and a toilet paper holder. The carpenter made me a new door for the linen closet and they painted the new flooring too. I give them my highest recommendation.
Nancy, thank you for your kind review. We're glad to hear your new bathroom is all you hoped for and more. Thank you for the wonderful review.
Reviewed Jan. 5, 2023
I had Re-bath do a whole walk-in shower. I had a guy come out July-ish and I agreed to the project. It took a little while for them to be able to come out and do the shower. But once they started the process, it was a pretty straight line. They told me three days but it actually took five days, which was okay because it was just one guy working. That was Chris and he was fabulous. He was the most courteous and the nicest guy ever.
Hi Michelle, thank you for your kind review; we are happy to pass along your comments to the team. We are happy to hear you had a wonderful experience and are grateful for the positive review. Take care!
Reviewed Jan. 5, 2023
They did our bath. They put in a shower instead of a tub, put in flooring and a new vanity. The shower got handles so we can hold on if we need to. They said two days. But it took a week and a half. And it took almost two months to get the vanity in. I wasn't happy about that. But the vanity’s great. The flooring looks really nice. The shower is great and looks pretty. It seems to be all good. Had one little area of the molding that they put in around the floor that we'll have to fix. But other than that, everything's good.
Linda, thank you for sharing your experience with us. We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours.
Reviewed Jan. 5, 2023
I like their cost and efficiency. I had two full bath remodels. We had the first one almost earlier in the year last year and the second one later in the year. It all went very great. The installation team and the people that came into our home were very pleasant. Everything was very smooth. We would do it again.
Nathen, thank you for sharing your experience with us, we are so grateful for your positive review. We are honored that you chose us to turn your home into a more beautiful and functional space.
Reviewed Dec. 21, 2022
They installed a toilet and sink for me. They also laid my floor and did my walls. The rep and installer were great.
Audra, thank you for your kind words and this wonderful review. We are so happy to provide effortless remodels to our amazing customers like yourself. Thank you for your feedback and 5-star rating.
Reviewed Dec. 17, 2022
My overall experience with Re-Bath is wonderful. When they went to do the installation, they called ahead and set up the appointment. They were there on time. There were two guys in there that were doing the installation. It took about three days.
Jeanne, thank you for your kind words and this wonderful review. We are so happy to provide effortless remodels to our amazing customers like yourself. Thank you for trusting Re-Bath to turn your bathroom into a more beautiful and functional space.
Reviewed Dec. 16, 2022
The reps did the job in a timely manner that they were supposed to and they did good quality work. I had a shower installed and got a new countertop and a complete paint job. I would recommend Re-Bath.
Chuck, at Re-Bath, our goal is to offer an effortless remodel experience and it sounds like we succeeded. We're thrilled to hear you love your bathroom remodel and know you'll enjoy it for many years.
Reviewed Dec. 15, 2022
They did two bathrooms for me. It took a week for both bathrooms and the only problem we had was they had to order a door for one of the bathrooms, so we had to wait for two weeks and then it came in. But everything was great.
Diana, we appreciate you taking the time to leave us feedback. It is our goal for every customer to enjoy the remodel experience, from design to done. Thank you for your business and for your positive review.
Reviewed Dec. 7, 2022
Re-Bath’s reps were very friendly, accommodating and kept us informed. The installation crew was very good. They were here on time and told us exactly what they were doing and when. They ended up going one day longer because when they put one shower bracket in, it scratched the whole seat wall. So they replaced that the very next day. They did a good job that way. The upstairs bathroom looked nice and were done well.
Vicki, thank you for sharing your experience with us, we are so grateful for your positive review. We enjoyed working with you on your bathroom remodel, from start to stunning.
Reviewed Dec. 6, 2022
The sales rep was good. She told me what it was going to cost and how everything was gonna be. She was nice. She went and measured everything and what she was supposed to do. She did her job. The installers did the work in two days but they had to come back and put the sink in the third day. Then I had a leak down at the bottom of the tub and they fixed that. I got a ceiling that I had to cut through to filter. But they came in and then they got it fixed and it's been working very good since.
Robert, we are grateful you chose Re-Bath for your bathroom remodel. We are happy to hear our team was able to come back and resolve the issue promptly. Your positive review means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you.
Reviewed Dec. 5, 2022
We redid our upstairs bathroom and Re-Bath did a really good job. We also had them do our second bathroom. The first guy for the first bathroom was really good. He talked to my mom and helped her pick out everything. For the second bathroom, it was a lady and she was nice. She showed me all the samples and we went through everything and I was able to pick everything I needed. So, it was cool. With the first bathroom, they were really fast and they definitely met their criteria. For the second one, they had to go get some stuff, so it took a couple of days longer. But I liked the finished product, so it wasn't a big deal. Both bathrooms are pretty good and they have a good guarantee on them. Re-Bath is a pretty good company. I liked how they did everything.
Jolene, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. It is our goal for every customer to enjoy the remodel experience, from design to done. Thank you for your business and for your positive review.
Reviewed Dec. 4, 2022
The rep that I spoke with did a fantastic job. The installation team's timing was good. Their work ethic was fantastic. The only thing was the younger guy messed up the solder the first time around. So, I did have a water leak in the house. Re-Bath came back, and have taken very good care of it. Things are working well. The only thing I would request is more updates during the stage where they're waiting for the product. If I had gotten an email every couple of weeks just letting me know, it would have been very helpful.
Emma, thank you for your kind words and this wonderful review. We are so happy to provide effortless remodels to our amazing customers like yourself. We are happy to hear we were able to resolve the issue promptly. Thank you for trusting in us to turn your bathroom into a more beautiful and functional space.
Reviewed Dec. 3, 2022
The sales representative from Re-Bath was good. She listened to me and gave me all of the options that I could use. The installers were awesome. They were always working. They weren't standing around. You could tell that there was one guy in charge and the other guy was his helper. When he needed something, he was right there in the middle of doing whatever it is he was supposed to be doing. It took them a little bit longer than they thought and I've no idea why that was, but it wasn't because they were slacking. I felt bad for them that third day. We also had the same flooring put in the utility room and at 6:00 that third day, they had just started. I don't know how late they were there because we left. They stayed until they were done. That was nice.
Everything was all cleaned up when they left, too. They were so accommodating because we were trying to sell the furniture that was in there. They were constantly having to move their stuff out of the way so we could get the furniture out and they never griped about that at all. That was very nice. They did a good job. They listened to what I wanted and they did it.
Suzy, our goal is to make the bathroom remodel process effortless. It is wonderful to hear that our team was able to provide such a fantastic experience. Thank you for your business and your wonderful review.
Reviewed Dec. 1, 2022
The sales representative from Re-Bath was very nice. I liked him. The installation was amazing, but it took them a little bit because this was a whole big master bath. It took them a little bit to figure out how they were gonna do these things because it was the first time that the installers really took a look at this. This whole thing with Re-Bath was a fiasco but they did the best that they could. It just took time for them to get the doors and stuff for my shower and then, they got the wrong measurements. My bathtub went in, the flooring went in, and everything was good except for my shower. Once they got to the shower, then they measured wrong, and so then they got the wrong door in.
I feel like it could have been a little bit quicker than that. Overall, I like the tub, I like the floor, and I like the shower too. It's all good. Re-Bath compensated me. They gave me some money back. I didn't have to pay in full because I told them I'm not paying for this whole thing. It's taken me this long. They also gave me another shower door.
Patty, we work hard to provide a fantastic experience to everyone. It's discouraging to hear that you had a negative one. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please contact our customer support team at 800-426-4573 so we can discuss your experience further and help make this right. We look forward to hearing from you.
Reviewed Nov. 30, 2022
Re-Bath fixed the bathroom. They took all the tile out, fixed the floor, and put it back. I can take a bath without falling through the floor now. They've done a good job.
Adrian, we are so grateful for your business and positive review. Nothing makes us happier than to hear that you are loving your new bathroom.
Reviewed Nov. 25, 2022
I just had my bathroom remodel by Re-Bath. The floor is half- finished because they didn't order enough of the (horrible) tile, and so it sits.... I almost cry every time I enter the bathroom, I totally hate how it looks. The shower surround looks very cheap, the window trim has these ugly raised squares at the corners I was never told would be there, the floor tiles look like plastic, and the shower fixtures are bottom of the line so much so that it is embarrassing, and they force you buy theirs as part of the "package", for the price I paid I feel totally ripped-off.
My salesperson talked everything up like it would be the most beautiful bathroom I could imagine, not the monstrosity I received. I'm considering tearing the whole thing out myself and trying to DIY it, it would feel like throwing over $15,000 into the wind. Anything would be better than what I received. Beware consumers, don't make the same mistake I did!
Lisa, we truly appreciate your honest feedback, and we are disappointed to hear you are not satisfied with your remodel. We believe everyone deserves a bathroom they love, and our customer support team would love the opportunity to restore your trust in Re-Bath. Please contact us at 800-426-4573 so we can address your concerns.
Reviewed Nov. 22, 2022
We got our shower redone and the entire time they were dedicated to complete the project to the utmost quality. There were some setbacks that they ran into but they took their time to make sure it was done right and not fast. They even came on the weekend to make sure it was done to the best quality. Angel, Kevin, and Dillon did an incredible job and would recommend them them to anyone wanting to redo their shower.
Scott, we are so grateful for your business and positive review. Nothing makes us happier than to hear that you are loving your new bathroom. We are honored that you chose us to turn your home into a more beautiful and functional space.
Reviewed Nov. 19, 2022
Unfortunately the company will not honor their lifetime warranty. They tried to blame the fact that the vinyl was peeling on the fact that we did not use approved cleansers even though we used products from their approved list
Ken, thank you for bringing this to our attention. We would like the opportunity to address your concerns. Please reach out to our customer support team at 800-426-4573 when you have a chance. Thank you, and we look forward to hearing from you.
Reviewed July 21, 2022
The consultant Rick presentation was very convincing. He was very honest and understanding. He answer all my question. That made me feel good about the choice I made. A truly great guy. I look forward to seeing my new bath.
Hi Debbie, thank you for sharing your positive experience! We are very happy to hear our staff was so supportive during your design consultation. If you have any further questions in the meantime, please don't hesitate to reach out. We are looking forward to your remodel! Have a great day.
Reviewed April 23, 2022
We had a very good experience with our new shower installer Mark. He was very professional and did beautiful work. There was a slight measuring error when the job was set up but when he finished no one would know. Every detail is exactly as we had hoped and better and it was a pleasure working with him. I would definitely recommend contacting Re-Bath for any bathroom remodeling you need done.
Hi Patrick, thank you so much for your positive review! We are pleased to hear our staff was so supportive. Your recommendation means a lot to us, and we are happy to have earned it. If there's anything else we can do you for, please don't hesitate to reach out! Have a great day.
Reviewed March 25, 2022
We recently used ReBath for our master bathroom remodel. Our sales rep, Chris **, was great the night we received a quote and after that was completely unresponsive via the GroupMe chat. We agreed upon a price reduction and asked to change hardware from brushed nickel to gold to which we had a verbal agreement and followed up over 10 times to get a written contract updated. We never received a change order and as such our gold hardware was never ordered. We later found out Chris was no longer with the company and we were not notified.
We also had written in our contract that we would use tile we had previously purchased from Lowe's for our floor. ReBath overlooked this on the contract and purchased additional tile, then told us to get a refund from Lowe's on our original purchase. Because we purchased our tile more than 30 days ago, Lowe's refused our refund and ReBath would only refund us the amount it would cost them (which is significantly discounted since they purchase in bulk).
Marvin, the VP, was involved in these conversations and not once did he take responsibility. To quote him on the hardware issue, he said "this is not my fault since we never received a written contract" even though we followed up many times to get one and never did!! He also attempted to argue they "did us a favor" by finally agreeing to come down on price. Horrible customer service for a "VP" level executive. Ray **, our contractor was on time every day and very responsive. He also gave us recommendations for errors made in the contract. If I could leave Ray a separate review, I would give him 5 stars. Overall, I would not recommend using ReBath to anyone.
Hi Morgan, thank you for bringing this to our attention. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would appreciate the opportunity to turn your experience around. Please contact our customer support team at 800-426-4573 so we can work toward a resolution. Thank you again for leaving us your honest feedback, and we hope to hear from you soon.
Reviewed Jan. 21, 2022
First of all it's very expensive. Secondly, the person who installed my bathroom got fired. Have had problems with water leaking in the tub. Fixtures they give you are cheap. The tile they laid down the grout keeps coming up. Not a happy camper.. Look somewhere else for bathroom refinish.
Hi Mark, thank you for taking the time to leave us your honest feedback. Please contact our customer support team at 800-426-4573 at your earliest convenience so we may further assist you in working toward a resolution. Take care.
Reviewed Jan. 20, 2022
This has been the worst experience with Home Depot and Rebath. Home Depot referred me to Rebath when I reached out about bathroom remodel project. I signed a bathroom remodel contract for $15,900 in August 2021 and sales agent promised that they would complete the remodel before thanksgiving. We had visitors coming and wanted remodel to be done by Thanksgiving. There was no communication from Rebath between September and November. I phoned them one week before Thanksgiving and they said they will not be able to come but will come week after Thanksgiving. They did not come week after Thanksgiving and there was no communication and total silence.
In December I received an offer in a different city and in January 2022 I called Rebath to cancel order since I was now moving. All of a sudden they want me to pay for materials at a cost of $11,900 for a bathroom remodel they quoted at $15,900? I phoned Home Depot who washed their hands and said the $11,900 was for materials and I should either get the installation or cancel and pay $11,900. Home Depot did not try to protect me as a customer given the two months delay by Rebath and the fact that my circumstances have changed and am now moving.
I regret ever signing a contract with Rebath and would not advise anyone to do so. I thought I was paying more for a timely professional service and job but two months delay with no communication and then when situations change being told you have to honor a contract they themselves have not honored. I wonder why they charge more if they cannot meet deadlines and have such a bad customer service. And Home Depot continues to deal with them. Makes me sick in the tummy that Home Depot referred me to such a terrible company.
Hi Godswill, thank you for taking the time to leave us your honest feedback about your experience with us. We regret to hear about the lack of communication. We strive for 100% satisfaction, so it is disappointing to hear we missed the mark. We'd like the opportunity to discuss this with you and make this right. Please contact our customer support team at 800-426-4573 so we can work toward a resolution.
Reviewed Jan. 8, 2022
Will change review to 4 stars if they make it right regarding wall cabinet. Had two bathrooms totally redone by Rebath, they began work on a Monday. The first four nights we stayed in hotel as they started on our master bath, we were prepared to stay through the entire remodel. By Thursday we were told we could use the master shower, main bath completely torn apart, we decided to come home. There was a problem with cabinet over the toilet, shoddy painting and patchwork. Rebath stated they would replace, it would be remade. Bathroom completion ran a week longer than planned, annoying but not unexpected as there were some unexpected issues; subfloor rotted, plumbing clogged. There were some days when no one showed, communication was poor at times. Bathrooms completed after approximately 17 days, except for replacement cabinet, final paperwork signed.
One day after completion we noted a bulge in wall of master shower, of note this shower is about 30” x 30.” Informed Rebath following Monday, we were blamed for defect because we did not wait two weeks to use master shower (hot water not supposed to hit shower walls directly), were asked if we wanted to know cost of replacement. As we were never told this, I reached out to our Rebath designer, Megan (who is awesome), Oregon contractor’s board, and sent certified letter to Rebath GM. One week later GM came to our home, stated it was not installed correctly and they would replace shower wall, it was not due to us using shower immediately after completion. Upsetting but comfortable with outcome. Two months later shower panel and wall cabinet replaced.
Unbelievably the cabinet was again flawed and had no shelving. Reached out to Rebath, as of yet no response as to how this will be addressed. Overall I am satisfied with Rebath, their communication has room for improvement and they shouldn’t blame the customer if there is a problem. Kyle and Megan were both great to work with.
Hi Kelly, thank you for leaving us your feedback. We are disappointed to hear about the issues with your installation. We strive for 100% satisfaction and we would like the opportunity to make this right. Please contact our customer support team at 800-426-4573 so we can try and turn your experience around.
Reviewed Oct. 25, 2021
Re-Bath of Reno is the worst company I have ever had the displeasure of dealing with. My parents signed a contract in February, my father passed away in April, it is now October 25th and the work is still not done. My mother has gone months, yes months, without a working shower. Literally everything that could go wrong has. They hired unskilled, unlicensed men to work in my elderly mother's home and things got so bad I hired a plumbing company to do an inspection and found that it was all done incorrectly and not to code. The shower drain, the trap, the hot/cold water, all was wrong. The shower doors and flooring were all installed incorrectly and have to be redone...seriously, the list goes on.
I filed a complaint with the Nevada State Contractor's Board and that put some pressure on them but I found out recently that their license was suspended and they were still out working on her bathroom! They are still taking on new clients! I have called and filed a complaint with the Re-Bath HQ and someone took a report but not sure what good that will do. I am at my wit's end. The Re-Bath product may be a great and if you have a reputable installer, good... but if you are in Reno, Nv...please do not use this company.
Hi Erin, thank you for leaving us your honest feedback. We strive for 100% satisfaction and are disappointed to hear we missed the mark. We would like the opportunity to discuss your situation and learn how we can turn around your experience. If you are willing, please contact our customer support team at 800-426-4573 so we can make this right.
Reviewed Sept. 30, 2021
Lowe's suggested this company (Re-bath in Reno NV). We wanted to do some renovation for our bathroom and we already have the tiles and we already choose the sliding door and the Vanity stuff from Lowe's Carson City, NV. The Re-bath guy Jeff came over to check and we explained everything what do we want and we got the stuff from Lowe's and he said it doesn't matter.
We've been waiting for almost a week from them to reach back to us. So today we decided to sent an email and they said that they REFUSE TO DO THE JOB BECAUSE WE HAVE OUR OWN STUFF ALREADY! Honestly, we don't appreciate the way they did to us. They didn't contact us to let us know that they can't do the job due all those stupid reasons. Instead they just let us hang in with no clue what's going on " What a professional company huh!" They could just call or email us right away a day after that they can't do the job. I guess, they're thinking that we won't spending lots of $$$ for their pockets them to get any stuff from them.
So this is just my feedback to re-thinking to hire this company do your bathroom renovation who wants to do renovation for their bathroom. They suck & not professional. Local Contractors will be happy to do the job.
Hi Zoe, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Re-Bath HQ, we are always looking for ways to improve and we appreciate your input. If you would be willing, we would like to have you contact our customer support team at 800-426-4573 to discuss ways we can better serve you in the future.
Updated review: Jan. 7, 2022
In mid Sept Mr. ** visited our home to discuss all issues. We determined that there was some miscommunication on both sides. Mr. ** offered to reorder what we thought we were going to get from the beginning and install at no cost. After a couple more months all work has been completed and we are now satisfied customers! Thanks Mr. **!
Original Review: Aug. 26, 2021
The job just finished up 2 weeks ago and looks pretty good, however it would look better if we would have gotten what we wanted. We got the right pattern but the salesman ordered the wrong color, we could have waited another 6-12 weeks for the right color to come in but our master bath was already tore up. Another thing about Re-bath is they send a salesperson out to look at the job and he explains what they do and how they do it to justify their high price however when they do the job they don't do everything the way the salesman said.
Another issue is the shower pan has deep grooves in to assist in water flow but if you have sensitive feet they could be uncomfortable. We were told the pan would be the same as in our other shower (no grooves). So in summary they will tell you anything to justify the high price and make a sale and once they have your money they don't care. Seems I should have been compensated something with having to live with the wrong color. This job was done by the Wilmington NC Re-bath.
Hi John, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please contact our customer support team at 800-426-4573 so we can understand your situation better in order to try and turn your experience around. Take care.
Reviewed June 28, 2021
We contracted Re-Bath of Northeast Wisconsin to do a new tub and shower surround for us. The initial meeting went well and we selected our fixtures and what we wanted. The lady that came to our house was very friendly and put up with our crying newborn quite well. Then came the installation. We were not happy with the height the curtain rod or shampoo holder were put at. My wife was home at the time, they asked her about the location of the shampoo holder without her knowing what the shampoo holder actually looked like. Come to find out it sticks out quite a bit and now my wife is hitting her elbow on it constantly. The shower rod was put at an odd height of 81", when a standard curtain is only 72" in height, so the curtain and liner are barely staying put.
The drain is also not working and we have standing water whenever we shower on top of the other problems. When we called about these problems, they did schedule the plumber they contracted to come back and fix it, two weeks later we are still waiting on that plumber. This should have been checked and tested before completion.
As far as the other concerns, the vice-president of the Green Bay location spoke with my wife on the phone in such a condescending manner that my 15 year old daughters jaw dropped to the floor with she was talking to her. She has continued this condescending tone with us as we try to address the issues, and has simply stopped replying to email at this point. She said my wife OK'd the height of the rod with the installer, when that never happened. My wife mentioned it was too high when she first saw it, the installer said it is 84" which is standard. It isn't even at 84", it is 81", and I can find nothing that states 84" is standard.
All we are asking is for some way to fix this, some attempts at a solution. We would have taken a shower curtain and probably said fine, we will just deal with the problems besides the drainage issue. Instead, here I am writing this because I am experiencing them not standing up for the work they "guaranteed". It looks great, but if you want somebody that can actually problem solve and give you what you want for $9000, I suggest you spend your money elsewhere.
Hi Wallace, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact our customer support team at 800-426-4573 at your earliest convenience so we may further assist you in working towards a resolution.
Reviewed May 25, 2021
We are very happy to recommend Re-Bath to anyone who is looking to re-do their bathroom. The estimate was very detailed and we were updated every step of the way. Dustin, the installer, did an awesome job and the place was left immaculate with no construction debris anywhere. He was fast and efficient and explained what he was doing while he was there and was happy to answer any questions we had. The bathroom looks better than expected and the products used are quality. They really did exceed our expectations.
Hi Stan, thank you for taking the time to leave a review for us at Re-Bath HQ. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
Reviewed May 15, 2021
Have yet to have the work done but when I do I will be using Lowe's to get everything done. I've been shopping and researching and may even try to do it myself with Lowe's purchases. I've always been pleased with the outcome of all my do it yourself projects.
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Reviewed May 6, 2021
We initially went with Re-bath as that is who Lowe's uses. I was apprehensive about using any vendor from Lowe's as we have had two bad experiences with home remodels. A Re-bath vendor met us at our home in February and we went over everything we wanted to go into the bathroom which was a complete demo/reno. It would take about three months for them to install it and we said, ok.
Come 3 months later, we get no communication from them until they show up at our door. The lead apologized and said he did not know that Re-bath did not reach out to notify us they would be coming this week. A few days, a lot of work, but still bad communication, a painter/drywaller that didn't show up which puts the bathroom project by more days, mirrors not centered, backsplash that doesn't fit, still no plumber or electrician. We are really disappointed how this has turned out and we will never recommend them to anyone.
Hi Richard, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact our customer support team at 800-426-4573 at your earliest convenience so we may further assist you in working towards a resolution.
Reviewed May 1, 2021
Very helpful and exciting to look at all the different ways to change looks in the bathroom, kitchen, etc. I’m always looking for great deals to change and or upgrade! I would be very happy with all that I could be helped with!.
Hello Kevin, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Reviewed April 16, 2021
Chose ReBath for conversion of tub to walk in shower and new vanity. Countertop clearly did not fit new vanity and installer was told to make it work. He then went as far as to change the initial design rather than admit a mistake was made. Had to get Home Depot involved, who I’m happy to say has stood behind me. Signed off on project in late November 2020 and am looming at mid June before completion. Note: Rebath sends one installer to put in large, heavy shower doors, vanities - in short 2 man jobs. Amazing to me that Rebath’s satisfaction scores are as good as they are - I believe they may be fine with a small 1/2 bath with short, straight vanities and standard shower doors. Do not use them for anything more! I regret my choice immensely.
Hi Kim, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact our customer support team at 800-426-4573 at your earliest convenience so we may further assist you in working towards a resolution.
Reviewed March 29, 2021
Re-Bath of Greensboro did an outstanding job replacing our old, tiled, outdated shower. Aaron and Scott did outstanding work on installing new walls, base, and a beautiful glass enclosure. We couldn't be more pleased with their work. They were friendly, professional and conscientious. We would definitely recommend them for any bathroom update.
Hi Deborah, thank you for taking the time to leave a review for us at Re-Bath HQ. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Reviewed Feb. 20, 2021
So we decided to have our tub taken out and a walk in shower installed. After some disappointing estimates we went to Lowes. They referred us to Re-Bath. The sales person, Jodi came out on time and did a heck of a job explaining what they offer, different choices, the cost difference, everything was covered. And my wife made her choices and things got rolling. A few days later Kira called to confirm the order and made sure we understood how thing were going to go. Over the weeks emails were exchanged and the final appointment was confirmed.
On the day scheduled Brian and his team showed up on time as promised. Even though our house had some interesting issues they did the job. OMG did they ever do the job. Our new walk in shower is fantastic. Every detail every little thing was looked at and made perfect. What a team, what a professional outstanding job. I do not do recommendations much, but after this experience I am left speechless. I have no choice but to tell everyone, anyone that cares to get the best bang for the buck, the best of the best, the absolute most for their money - Re-Bath really takes the gold.
Hi, thank you for taking the time to leave a review for us at Re-Bath HQ. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Reviewed Nov. 11, 2020
We needed to remove our existing bathtub in our downstairs bathroom and put a new shower in there. The project was overpriced, made mistake twice, and ever time they made a mistake, there was a 2 to 3 weeks delay, and finally got that done after 3 and half months of signing the contract. During this time (after the project started), we couldn't use that shower for over 3 months.
Spoke with Lowe's and they assigned Re-Bath for the project. A lady from Re-Bath showed up on July 21, 2020 to talk about the project. Initially she gave us almost $26,000 price quote just to replace the bathtub with a shower. That quote included natural stone wall surrounds. Because of the price, we decided to go with Sonoran Granite SSP, which is basically acrylic. This time, the price went down to $16,549. This was already way too high. But still we decided to go with them since we trusted Lowe's. Anyways, the project did not start until Aug 31, 2020.
That same week Friday, a third party glass company came to take the measurement of the glass door and the glass wall. The design was already cleared out when we got the quote. 2 and weeks later the glass company came back with completely different design glass and didn't tell us anything, just installed it. When noticed, we complained it to Re-Bath. An inspector from Re-Bath came and said that we will have to pay them more money to fix it. When argued, he said that he will let us know. 3-4 days went by, didn't hear anything from them. When called, he agreed to do it based on our design with no extra cost. 3 weeks later the same glass company came back. This time with band-aid fix. When opposed, he spoke with Re-Bath, and the project was on hold for another 2 and half week. Finally they got the right door on November 2, 2020 and finished the work.
This shower remodeling was a big time hassle for us. Initially we were told that it will take 3 weeks from the start of the project. In reality, it took over 2 months after the project started, and over 3 months from the day we signed the contract. Really not happy with Re-Bath. Would definitely not recommend anyone. I think we could've done a much better job with much better service, faster for much cheaper.
Hi Montasir, we regret to hear that you are displeased with your recent shower remodel experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our customer support team at 800-426-4573 at your earliest convenience.
Reviewed Oct. 21, 2020
Office clerk Angie was very professional and knowledgeable and set up an in house appointment with Angie in sales. Angie came to our home and was quite pleasant to talk with. She showed us numerous shower options and we were pleased with her representation of the options. We decided on our shower and set up an appointment for installation. We wanted the work done by Thanksgiving and Re-Bath was able to make this happen. Installer Ben and Cameron did an excellent job and our shower was finished in less than 2 days. It looks great and we are extremely happy with the service from beginning to end.
Steven, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Reviewed July 19, 2020
I had a previous project a couple years ago and Re-Bath did a really nice job. When I started looking around to do this particular project, I called them and several other people, and the pricing was about the same. It was about eight months at least before I decided to go ahead and do it. The first people I called back was Re-Bath. I asked them to update the pricing because I changed what I wanted to do with the project. They came in with a reasonable price and since I had used them before, I felt like I didn’t really need to shop around.
Re-Bath was very thorough and fast and they have a good warranty. The fact that they had done such a nice job on my previous project, I really didn't expect any less on this one though it was a different type of project. I wasn't having a shower remodeled. I was putting a new bathtub and the walls surrounding the bathtub and they did a great job. They were very neat and they did everything they said they were gonna do.
Reviewed July 16, 2020
We went to Lowe's to get our bathroom done and they brought Re-Bath. The rep was good and the installers were nice and very courteous. They worked hard and got it done in good time. Everything looks great and we like our bathroom.
Richard, reviews like this give us motivation and help us ensure we provide high-quality care! We are always more than happy to assist you if anything else comes up. Thank you and take care!
Reviewed July 1, 2020
We were at Lowe’s looking at remodeling and that was how we heard about Re-Bath. We had two bathrooms remodeled and we had two showers put in. The first one was done a month ago then the second one was finished last week. With the first one, the installation went very well. We were really happy with it and I was totally satisfied. But with the second one, the experience wasn’t as good. There were two guys who came. One was a supervisor and one was a young gentleman who seemed to be in a learning process. The supervisor who had the lead was supposed to come back the next day, give us some paperwork and discuss the warranty. We also had some issues with caulking and other stuff that we thought we could talk with them but he never came back. I called the company after the fourth day and they said they would contact that supervisor and get back to us but nobody ever has.
The quality of workmanship on the first installation was great. On the second one, the actual material for the shower bed and the walls is good. But the whole process at the end there could have been much better done. I’d be hesitant now to recommend R.e-Bath That was a lot of money that we put in for those products and Re-Bath hasn't provided good service. It’s a one-day service generally and they do a great job on most of the stuff. But I’m remodeling the rest of that bathroom in that area myself and I wanted to move forward with my plans. We wanted to finish it up. I couldn’t wait there for any longer than three days.
I went ahead and put caulking into where I thought it needed to be and then proceeded on with the work I had to do. So not only did I not get a response from them but they delayed the work that I wanted to do. Another thing is that the young guy had said that I could go online and make the payment. But the senior guy said to wait until they contact me and they come back. Five days later, I got an email from Lowe’s saying I need to make the payment and that they're gonna hold me liable on all the stuff. That's not right.
We are disappointed to learn of your recent experience with us at Re-Bath HQ, but will take this opportunity to improve. If you would like to further discuss this or have any questions, please don't hesitate to reach out.
Reviewed June 11, 2020
We heard good things about Re-Bath from several friends plus my brother who used Re-Bath to redo several of his bathrooms and it looked good. We did a tub to shower conversion in February. The designer came to our house and met with us and helped us price everything out. We picked our product and then about three weeks later, James came and installed it, which took a couple of days to do so. He did a great job and he was very nice. At the end of the day, he left everything clean. The quality of work was excellent. We would have loved to have done everything, but it was a lot. We couldn’t afford everything all at once and we wound up doing our floor ourselves. It was a wonderful experience with Re-Bath and I would recommend it to everyone.
We appreciate your positive review about your recent experience with us, Rebecca. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Reviewed June 8, 2020
Do not do it if you need to finance any part of your purchase. ReBath of San Antonio told us it would be no problem to get us financing even though we were not sure we should get our bathrooms done because of the cost. We actually wanted our entire master bathroom remodeled but by the end the guy who came out was only discussing turning our shower into a walk in shower and putting in a new standard tub for our children. The cost was crazy and I honestly don't know why we even moved forward. But we did and after jumping through some hoops he did finally get us approved for financing. He did not even know our income before he started having us sign. Big life lesson, I questioned it but he said it was fine and he would get us financing. From now on, I will stop there.
My husband and I cancelled the next day. I could not sleep the whole night following our visit from Brian Gutierrez of ReBath of San Antonio. I went back and looked at the paperwork and realized that, because we had to finance, it would end up costing us so much more than the already high number he quoted. So I emailed the cancellation notice immediately and got a response from Brian that day. We also sent ReBath's Notice of Cancellation signed by both of us via certified mail with signature required next day. ReBath signed the receipt on the 3rd business day. Two weeks later we got a bill with first payment being due in October from the bank ReBath got us approved through. No money was supposed to be dispersed in our name. This is SO wrong! I will be reporting and reviewing both companies everywhere until this is fixed.
Hi Leslie, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact our customer support team at 800-426-4573 at your earliest convenience so we may further assist you in working towards a resolution.
Reviewed June 7, 2020
Re-Bath came up as a specialist when I searched for kitchen and bath remodeling online. So I called them up and found out that they only did bath, but I figured that I'd still like to have them come out and take a look. I described to them what I wanted to do, which was basically remove the bathtub, install a bigger shower and some other minor things. They were pretty upfront and said that they could do the shower and the flooring. But they'd give us names for people to do the lighting and some other stuff. They also told me how they would do it. The enclosure would be a resin-based flooring, synthetic side, but it would be thicker than fiberglass. Their presentation was clear and concise, and the gentleman went over the time frames, which was 10 weeks to make the product and then three days to install it. So my bathroom would only be down for three days and that was the real deciding factor.
The first day they came, they did the demo and it took them a good portion of the day. They cleaned up after themselves when they were done. The next day, they did the framing. The drywaller came in after them. Then the third day, they assembled the product and then the last day, they put in the floor, which was a half-day. But each day, they cleaned up after themselves and it was pretty clean. It turned out really well. It looks nice and I like it. It has now been about a month since I've used it. It’s holding up well.
It was a very positive experience with Re-Bath. The people in the office were very responsive and were always prompt in their communication. They gave me a week and a half heads-up when they were gonna come and start and the time frames it was gonna take. If you want tiles, they aren’t your guys. But they were efficient and professional. They did the job in the time frame they said they were gonna do it and there were no surprises.
Richard, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with us at Re-Bath HQ! Please don't hesitate to reach out if there's anything additional we can do for you.
Reviewed June 4, 2020
We had a disabled bathroom put in. We did everything full, the shower, toilet, and the vanity. We also had some additional things that we purchased and they put in for us. They did an excellent job on everything and it was very professional. The installation took about four days 'cause they had to pretty much do a demolish of taking all the old stuff out and fixing some of the piping and all the little things that go behind it. The installer would've been done in about three days but there were emergencies. They had to be called away too but we were fine with that 'cause we had an extra bathroom. The gentleman who came and did the work was very professional. He explained everything and my husband was a plumber in the past and he knew exactly what he was talking about and it made it flow really nicely.
We're having a second bathroom done and it is just gonna be a standard one. The salesman that came here was fantastic 'cause he came back about doing the second bathroom. He was here the same day which was awesome and very professional. He already knew what was entailed when he did the job. It's always good to have the same people come back. I really would like the same guy who did the initial work if I requested it, even if I had to wait. But you have to get used to another person to come again. It was my first time ever having a company like Re-Bath come in and they did a fantastic job on the communication and on the marketing part of it. The cost was a little high, but it was great. The installer was very courteous and respectful. He kept everything clean and he stayed in touch. The communication was wide open.
Kathy, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Re-Bath HQ!
Reviewed June 3, 2020
Because of my leg amputation, I had the opportunity to get my bathroom remodeled. I heard about Re-Bath through a friend and they were reliable and had a great price. I bought the walk-in shower about a month ago and Steve, the sales rep, was very considerate. He knew exactly what I needed and he did the measurements. He did an excellent job on convincing me that Re-Bath is the way to go. He was an expert knowledge-wise. He was very precise and he told me exactly what this product would do, the lifetime warranty of this product and he also told me that this product was better than any other product.
The installation went smoothly. The two gentlemen came and did it on time. It took them a day and a half to complete. It was outstanding. I have no complaints about that and I give them A-plus. I had a bathtub but I couldn’t get in it the way I wanted to. But with the walk-in shower, you just move on in with the new shower head that I received, and it fits my needs, especially the seating arrangement that it has. I had my grab bars, three shelves, the seat, the bench and the shower doors installed. Almost everything was brand new.
Reviewed June 1, 2020
Our bathroom was pretty out-of-date. We've been wanting to do a bathroom remodel for quite a while. I felt pretty comfortable doing most of it except the shower and we had Re-Bath put in a new shower. The people that we dealt with between the salesman and the installation guy were all really nice and friendly people. I ordered it and the salesman come out early March. He seemed really knowledgeable. He talked to us about how it was installed and what all they put in and everything.
The installation took about three days and the guy did a good job. He put in new plumbing. We ran into one problem when he was installing it. There was an air duct running behind the tub that blocked the new shower. So, we had to have a furnace man come out really quickly and redo that. But other than that, it went really smoothly. They also put in a couple of small shelves for soap and shampoo. It's a nice shower and we like it really well. It's attractive and everybody seems pretty impressed when they come over.
Reviewed May 30, 2020
We're old and most of our guests are old and we decided to get a tub for the guestroom. There's a Re-Bath in town here and I had their sales rep come over. He did very well but we had to cut some things on the tub that we wanted because of the price. Other than that, the installer, George, was so efficient and clean in his work. He covered everything and cleaned up each day. He had a man come in and help him put up something one day but I can't emphasize enough on his performance. You couldn't ask for anybody better and he's a great asset to Re-Bath.
Reviewed May 29, 2020
We had two bathrooms redone and Re-Bath did an excellent job. We had one toilet, one shower and a sink in one bathroom. The other one had the shower done and a new sink in the other one and a new vanity. If we did a toilet and had the floor done, that would have been a complete remodel. The installation was excellent and everything was right. They even started earlier, but they called to make sure that was all right and they finished on time. The installer was very friendly. He protected the tile floor by putting cardboard down and every night he left, it was vacuumed clean. The bathrooms look nice and they’re all functional. Our daughters love them. One of them was for my one daughter’s master bedroom and the other one was for the hallway, which was my other daughter’s bathroom. We had another sink put in too in our master bedroom. My wife is happy with it.
Hello Brian, thank you; we appreciate your feedback! If you have any further needs or questions, please don't hesitate to reach out!
Reviewed May 28, 2020
Re-Bath had the best quote among the different ones that we got and we liked the people who were involved in making their presentation. We had a completed shower rebuild and the installation went very well. It took the installers a couple of days to complete and I was surprised that it wasn't as messy as I thought it would be. The installers were nice and friendly. They also knew what they were doing and they left everything as clean as a whistle. I'm very satisfied with the quality and very satisfied with the job. We're just happy as can be with it.
Hi Sy, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with Re-Bath HQ!
Reviewed May 27, 2020
Corey and Daniel from Re-bath did an amazing job relocating and installing our new shower. They were very personable and did a beautiful installation and clean up. I highly recommend for any bathroom remodel.
Hello, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Reviewed May 26, 2020
I got a walk-in shower from Re-Bath. The person who came here to explain to us what the product and everything was, he was great. And the guy who came and put the shower in was fantastic. I love my bath and so far it’s doing what the rep said what it was gonna do.
Donna, we are very happy we could provide you with a positive experience! Thank you so much for your feedback! We hope you have a great day!
Reviewed May 23, 2020
We had a great experience with Re-Bath. We originally looked at bathtubs at Lowe’s, and they were the ones who had referred us to them. Re-Bath completely removed our existing shower wall and tub and replaced it. They got here about 7:30 AM and they were done by 4:30. They were super respectful. They kept everything clean and cleaned up afterwards. The sales representative was also very helpful and answered all of our questions.
Hello Dawn, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Reviewed May 19, 2020
My wife and I decided after research that Re-Bath was the best to go with so we gave them a shot and it worked out well. We had our shower taken out and then made to be the rest of the room. We ended up putting a dresser, drawer and a vanity and some other things. And we had a huge bathtub taken and the new shower put in there was over-sized custom. The installation team was outstanding. Their supervisor was really good. The workers are were fabulous.
The people that work in the office were good. It ended up being an outstanding job and we’re happy with it. However I talked to their boss about the salesperson gave us the pitch. He just needed to be schooled a little bit more. When we filled out our paperwork, got the price and agreed to everything he didn’t mention to us, that because the shower had custom glass, once everything came in for the shower, they put the shower in but then they had to stop because they had to have everything in place for the shower before they could make the glass. So instead of having it done in five days, like he said, we had to wait an additional five weeks for the glass to come in. We didn’t get to use our bathroom for about two and a half months and we probably would’ve got the size that is smaller and in stock instead. We just wanted our shower done the way we wanted it. And in the end, everything was fabulous. I will recommend them to people.
Ronald, thank you for your kind review; we are happy to pass along your comments to the team here at Re-Bath HQ! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Reviewed May 17, 2020
My bathroom was built in 1954. It needed a remodeling. I liked Re-Bath's advertisements and when I went online, I liked what it said about the company better than another one I was looking at. Re-Bath redid my whole bathroom. I have a house next door that I own, and they’ve got a brand-new bathroom now. I did theirs last month from Re-Bath. In my house, I took the bathtub out and got a walk-in shower. I got a new toilet, a new mirror, a new ground fault plug, new lights, new sink, new paint job, and new floor. Next door, they got a new bathtub, new toilet, new sink, new vanity, new floor, paint, mirror, lights, and ground fault. Re-Bath's rep, David, was absolutely so helpful. I had two separate groups working. A different group worked on mine that worked next door, and they were both excellent.
Reviewed May 16, 2020
We went to Lowe’s because they remodeled our kitchen with new cupboards and so, I thought they could do the bathroom but they don’t do that anymore. We went to Home Depot and they are the ones who setup the appointment for us and got us with the Re-Bath people. They setup an appointment, Aaron came out in February, and we picked out all of our stuff we wanted, and it just went from there. Aaron is a doll. He was very, very helpful.
My husband is either in the hospital or rehab center since February. And this is one reason why I want to get the bathroom done because we’re trying to get him a hip replacement. But in the meantime, I want to get all this stuff done while he wasn’t here because it wouldn’t affect his sleeping. We had to have some major plumbing done before we could get the bathroom put in because the house is old and the plumbing is old and the washer was coming up to the tub and he said, “Okay. I can’t have this with the shower.” They tore up my other bathroom in the back. And they had to get in there with a jackhammer, tear up the tile and get down into the dirt. And in the meantime, while that was being done, the guy that was one of the plumbers did stuff on the side. He put in a new sink and toilet and new tile the back bathroom for me. Everything just kinda worked like clockwork.
The installer was wonderful. He was on time. He was courteous, professional. We had a good rapport and he was just a really great guy and did a fantastic job. I couldn’t have been happier with him. I would recommend them. I had my neighbors come over and look at it. They wanna come and see it ’cause they saw their little truck out front, and the installer was here almost two weeks and they’re probably wondering. Everybody thought it was beautiful. My husband’s going to see it for the first time when he comes home. He’s gonna love it, too
Reviewed May 9, 2020
I got bathtub, shower and vanity and toilet from Re-Bath. What made me decide to go with them after their presentation and proposal was the ease of getting it all done at once and not having to work with multiple people to try to get everything done. However I haven’t been super pleased with the installation. They’re going come out to fix one more thing. We finished in a week, but it has been tons of follow up. I also realized that the texturing on the walls was awful. They had to have somebody come out back and replace that. They had someone come out to finish some of the punch items and he scratched the vanity, and that’s not even anything I will be able to get fixed.
I haven’t been able to use it and I don’t want to use it until it’s completely done. It’s really nice, really expensive vanity and to get it over the plumbing, they used a multi-tool and it’s not even a circle. It’s like this jagged, nasty cut in this beautiful vanity to get it over the plumbing. Overall I don’t feel that it was worth the amount I paid. It's a lot of money. And they did not even say sorry which could have gone a long way. The tub is nice. The shower is nice. The vanity is nice but the actual installation was not nice.
Reviewed May 2, 2020
From the time we entered showroom till the time job was complete, we had a great experience. Meeting folks in showroom, having Jacob come and give an estimate and the amazing job Justin did for us. He is an asset to Rebath! He was an awesome worker - manners, worked hard and he has a great skill set. Cleaned up every day before he left. Kudos Justin!! I love our new bathroom!! Thanks to Justin and Re-bath!
Reviewed April 30, 2020
Re-Bath was an excellent company to work with. We wanted to take out the bathtub and have more room in our bathroom. The process was easy to go through. They came in and they did an excellent job. It took them a day later, because our slab was real thick, in order to move some of the pipes.
Reviewed April 25, 2020
The two center doors in the vanity need a slight adjustment. You gotta line them up just right and push them both together to get them to shut. The guy totally forgot to do it and I didn’t check but we’re thinking about doing another one, so it's no big deal. Re-Bath is a little pricey for what they put in though and I will probably get another quote from somebody else the next time. Still, the quality of work was great and we liked our installer. If we do another bathroom, we'll just have the same guy. It was done in a week and they were in and out. So, all that was good.
Hello Steven, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Reviewed April 24, 2020
I went to Lowe’s and was talking to the people. I figured I’d do it directly with them but then, they told me that they had a contract with Re-Bath to do the installations. A Re-Bath representative came out to the house and showed me different baths and showers. He measured everything and gave me a quote. I agreed to it and we set it up. About 10 days later, Re-Bath came out and did the project. The gentleman who came out, who was the estimator, did a fantastic job. We had a clear picture of what was gonna take place in there. The two installers were fantastic too. They came in around 8 o’clock and they were out here by 4:00. They said they would’ve been out a little earlier but they had to wait for a plumber. The installers did excellent work. I would recommend them strongly again. What Re-Bath did was benchmark.
Reviewed April 23, 2020
I liked the pricing and what Re-Bath got for that pricing seemed unbeatable. Bart came over to tell me about Re-Bath, and I told him that the only other company that they were competing with was Bath Fitter. Bart was so great I couldn't not go with Re-Bath. I did the bath shower combo and the wall is all the way up to the ceiling. It's fantastic and a great improvement. The installer was also very informative of what was going on. He explained everything to a T and made the installation really quick as well. Everybody was great and the payment options were great, too. I haven't had a single issue with Re-Bath and I'd recommend them to anybody.
Hi Kelvin, thank you for taking the time to leave a review for us at Re-Bath. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with us!
Reviewed April 22, 2020
We saw on my phone about remodeling with a different company. So, we called around because my husband is on oxygen. He was also having trouble standing and doing showers without getting out of breath and having back pain. Pacific Bath came out but we didn't like what they were offering. And so, we had called different companies.
The salesperson of Re-Bath, Celene, was just very nice and very detailed. She went into the master bath and we had talked about what we needed. She wasn't pushy. She allowed us to give our opinions and it wasn't a hard sell, which was nice. But the product sold itself. We did the total Re-Bath, and then we took off the shower and the bathtub, put a double shower in where the bathtub was and then did the standing cabinet where the shower was. New counters, new cabinets, new flooring, everything was new.
She gave us options and we were able to pick up colors and theme. And I used to do physical therapy. So, we were talking about where we wanted the door of the shower to open to make it more convenient if we had a wheelchair or a walker and where to put the grab bars. It was very detailed. And because we had so many options, we were impressed. I also love the installation team. Adam and Juan came out. And there was a third person, but he quit halfway through. But Juan and Adam were very good, very friendly and experienced. They cleaned up after themselves every day. It was really nice.
Reviewed April 20, 2020
I had other contractors in earlier and there were just too many questions after they left. But the salesman from Re-Bath went through everything, answered all of our questions and it was an easy decision. I got a walk-in shower and I paid a little more than I thought but I'm pleased with the outcome. It turned out a lot better than I thought it was going to. We liked it and we enjoy it every day. I’m hard to please but I liked the installer. He showed up in the morning and did his business. He was out of here in two days. It was done and the place was cleaned up after he left. I have no complaints at all.
Hi Ronald, thank you for taking the time to leave a review for us at Re-Bath HQ. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Reviewed April 16, 2020
Re-Bath came out to the house and they had me select everything. We got the marble liner thingy in the bathroom. It was installed on March 5th right before the Coronavirus and the installation team was very knowledgeable. I love my new bathroom. Now, I’m saving money to do my downstairs bathroom.
Hi Leedia, thank you for taking the time to leave a review for us at Re-Bath HQ. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Reviewed April 15, 2020
I’m familiar with the advertisement of Re-Bath on television. I had gotten a previous quote from another provider and I wanted to get a second opinion from a longstanding company like Re-Bath. We had them come out and we liked what they had to say. We did a remodel of the master bathroom. And they were very thorough, flexible and affordable. It took them four days and I love the quality of the job they did. I was very satisfied. The installers were also wonderful, polite, skillful, clean and efficient.
Hello Susan, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us! Thank you, and have a fantastic day!
Reviewed April 14, 2020
We felt that the cost that Re-Bath quoted was a good value for the money compared to other companies. I love the selection and materials as well as the design that they came up with. The installation went great. It took them five days to finish as they demolished the whole thing. They tore the walls and built a half wall. They had to dig down to get to the bottom pipe drain in the shower and pull out the whole shower. A new shower went in. They also covered every walkway they were gonna walk through in the house. They did a fantastic job and were amazing. I love the shower.
Hi Kelley, thank you for taking the time to leave a review for us at Re-Bath HQ. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Reviewed March 18, 2020
Met with Chuck ** & was very pleased with his presentation. Signed up for shower remodel. Shower was done beautifully, technician was professional & efficient. After installation I had a close call with the bench. I am disabled & security is most important. I called Chuck & left a message but I got Matt. My experience with Matt was a horror. I told him my problem & he told me he had to order special strips to fix the problem & I had to wait a week for it to come in. Two weeks later a technician shows up with a bucket & tells me its a sand mixture that will solve the problem. I had to wait two weeks for a job that took 5 minutes & was not strips. Remember I am disabled. I agreed to accept the solution. After he left I could smell an odor that was so strong I had to open a window & close off the area. Matt did not care & it is a shame because everything else was great.
Diane, we really appreciate your feedback! Please contact our customer support team at 800-426-4573 . We look forward to hearing from you.
Reviewed Feb. 13, 2020
My nephew in Chicago used Re-Bath and were fascinated. Then I had a shower stall and toilet in one section installed through them. It’s divided by a door and I had a vanity in the next section. I had the shower stall totally gutted. The floor was damaged. They put in a brand-new shower stall surround doors, and they redid the floor and patched a hole that was left in the wall. I was fascinated. They moved the shower head up some. It took less than 16 hours. I like what I chose and the way they installed it. The guy was really a professional. I’m over satisfied with Re-Bath.
Jesse, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Re-Bath!
Reviewed Feb. 12, 2020
Everything with Re-Bath during the installation went great. I like the heated water, the whirlpool and how fast the tub drains. And then it has been straight bad. After we used it twice there's no longer power to the electronic head. The company is trying to do the best they can to get it to us working. But as of right now, it's not working at all. When we called they had people come out and take care of it. But lately we have not been getting a response because, apparently, corporate is the one drawing out the issue. And the last, where we got, corporate is sending all new electronics to the guy here so he can install all new electronic.
George, reviews like this give us motivation and help us ensure we provide high-quality care. Please contact our customer support team at 800-426-4573 . We look forward to hearing from you.
Reviewed Feb. 11, 2020
The installation lasted for four days but it went great. The guy was on time and professional but he was supposed to order another part for me and it has been almost 3 weeks now since the installation. Other than that Re-Bath is good. I’m taking long showers now. I like using the bath before I work and like the big size of it.
William, thank you for the high star rating! Have a fantastic day!
Reviewed Feb. 8, 2020
Creating a Handicap walk-in shower. This was the second bathroom we have remodeled using Re-Bath. From the initial visit with Donna **, to the team of Chris ** and William **, we were very impressed. We were changing the ceramic tiled walk-in shower to a safer and more attractive walk-in shower for my handicapped mother who lives with us. Donna was very helpful in making sure we had everything measured and ordered for this remodel. Chris ** and William ** were very polite, prompt, and knowledgeable. They worked hard for 4 days to get the demo and new walk-in shower installed. They made sure that we were involved during the entire installation. We couldn't have asked for a better installation crew. We just wished we had another bathroom to remodel. Thanks, Rebath for a quality product and quality people.
Melvin, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Reviewed Feb. 4, 2020
I was looking around, then I came up with Re-Bath. I was a little freaked out because of the cost, but that’s what you gotta look at for. The sales rep was very good but it took four months to get it in. They kept telling me some parts were in and we could set up a date. But then the next time, I would get a call and they would say that not all the parts were in. It’s just weird. I signed the official paperwork on 9/17 and didn’t get it completed until last week. Besides that, everything else was great. The workers knew what they were doing and did it as quick as they could get it done. Also, the areas look beautiful.
Bernie, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Reviewed Feb. 2, 2020
When we started looking for companies to replace our tub, we looked at three contractors and of the three, Re-Bath presented itself the best. They had samples, pictures and catalogs so that we could actually see what we were choosing. We got the walk-in shower with sliding glass doors and it was installed in January. The installer came in, took out the old bathtub and prepped the whole area for the shower to go in the next day. He crossed all his t's and dotted all his i's. He put drop cloths down throughout the house. Since we had the tub installed, we repainted everything. It looks great and it's fun to take a shower.
Everything was done with care and professionalism. They're also very responsive. When I called with a question or a concern, I got callbacks within the hour. When we got ready to paint, we had to strip out the clear silicone that the installer put in because it was not paint-friendly. It was on the sidewall at the front and at the back of the shower. I called and spoke to Josh. I told him what we were doing and why we had to do it. He told me to give them a callback when we're finished with the painting and they would have someone come out and recaulk those two areas. Everything went smooth as glass.
Hello Edward, thank you; we appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Re-Bath!
Reviewed Feb. 1, 2020
I worked with Re-Bath and it went very well. They have their own people to do the work which was the main reason I picked them. I got a bid from another company that was about the same price and they were well-vetted but they had subs. When I went to Re-Bath, I talked to David. We got along well and I really liked him. He got my idea and he knew where I was going. He put out some ideas there that I hadn't thought of. Then the crew that was sent to me was on time, neat and tidy. There was no loud music, no bad language and no arguments. They did a fine job every day. They kept me well informed and I knew where everything was every day. The project was finished on time and when I went in to look at everything, it looked good.
Ray, thank you so much for the positive review! We're happy we could meet your expectations. Thank you, and have a fantastic day!
Reviewed Jan. 31, 2020
I called them because they are associated with Home Depot and they do have a name and something to live up to as a business. So I will give you that. I made it very clear to the person I spoke to on the phone and to the person who came out to give me the estimate what I wanted. He tried to talk me out of what I wanted and get me to sign on the dotted line to redo my wet area of the shower. Which isn't what I wanted tin the first place.
He kept telling me how much better he was than anyone else and how all contractors are crooks and that I was going to spend so much more money with a contractor over them. Then he asked me for quote I had gotten which I gave him. And he said well that doesn't include XYZ. Well A, you don't know that, and B, do you know how much X, Y and Z cost? I do about $1100 more. So for a full gut with a contractor he can do to it for roughly 11K. For you to put tile on top of tile just in the shower alone will cost close to 9K. How is that a better deal. Because you say so? Don't trust these people, all they want is a sale. Find a reputable contractor and go from there.
Lesley, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please contact our customer support team at 800-426-4573 so we can understand your situation better in order to try and turn your experience around.
Reviewed Jan. 30, 2020
I have seriously been calling and waiting almost 3 years for a repair person to come and reset or replace one of my glass shower doors. It was not straight when it was installed so it bangs against the side when you close it. When I inquired the first time about getting it looked at, I was told by Bob (specifically of the Pike County, PA area) multiple excuses and "reasons" why the door is like that (i.e. Glass isn't always straight. It can be bowed.0 Your house is not level. Your house must have settled).
I have called multiple times since the original install date. I was even willing to pay extra to install more shelves in the shower stall (which they would have made more money on) and have literally been told Every Time by Bob that he had no one on his route so it will have to wait. 3 years??! Wow. Thanks, Bob. Funny that when I had it installed for $7000 plus dollars, they sent a team within DAYS to install it. But when I need it fixed because it has never been right, I am told every single time that there is still no one in that area to do it. I would never use this company again since they continue to employee people like Bob and just take your money and tough luck with the rest. Very disappointing.
Hi Miranda, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to our customer support team at 800-426-4573 when you have a chance. Thank you, and we look forward to hearing from you.
Reviewed Jan. 29, 2020
This is our second Re-Bath. We requested the same representatives to come out because of our experience with him the first time. His name is Heath and he has such a good personality and very informative. We were laughing and joking. I didn't feel like I was talking to a used car salesman. It was honest, open, and aboveboard. He showed us all the products. We also requested the same installer because of the experience we had the first time.
They did everything I asked them to do. I wanted a four-foot vanity and I wanted it moved over enough so that I could hide my clothes hamper at the other end because it was sitting where you walked into the bathroom. They said they could put the countertop from the edge of the vanity all the way to the wall. Then, they said instead of just leaving it open and putting ledges to hold it up, they decided that the best way to make it look nice was to have two panels--one on the sidewall and another on the back wall so that it matched the cabinet and if ever I decide that I'd move that out of there and have a little vanity chair, then I'd have that space to do makeup. It looked so nice in there.
I know it was expensive, but it was well worth it. We also talked with a couple of other companies and had gotten quotes but all they did was the tub or the shower. I wanted the whole thing done. We were afraid to do it piecemeal because what if someone came in to do the floors and messed up the tub that someone else had installed? This was another reason that we went with Re-Bath for the second time. We had tile and I wanted it gone. Then whenever they took the tile out around the tub, they left the tile on the floor because it was in good shape. Now, in the first bathroom, the subfloor was not in great shape, so they took out the tile and had to redo the subfloor.
My husband and I are old. I can't get down on the floor, on my hands and knees and scrub 'cause I have arthritis in my hands and he has back issues. I want something that's gonna be easy to take care of, to clean, not something that looks nice, and it's gonna be real labor-intensive for me to take care of. Plus, it would increase the value of our house as well for them to match. After he left, we thought we could actually be with this guy. He's such a nice guy. We felt like we had common ground with him.
I'm thrilled with my new bathroom. I've told my friends and family all about how good the experience was and how I was not out of a bathroom for months. This house was built in the early 70s, so it was a light harvest gold. But now, it looks sleek and modern and it's so much more functional. We loved the first one and we love the second one just as much. I just wish they did kitchens.
Reviewed Jan. 26, 2020
I had my kitchen remodeled two years ago and we went through Lowe's because we had a bad experience with a private contractor who stole our money. So, I wanted to go with a national, reputable firm instead of a regular contractor. When we decided to do the bathroom, we tried Home Depot but they didn't contract out anymore. Then we went to a place called Floor and Decor but it was overwhelming and I had to leave 'cause I was getting claustrophobic in there. There was too much to see. We went to Lowe's again but they didn't do it anymore. Then the guy from Lowe's told us about Re-Bath.
Re-Bath called us right away and we set up an appointment. The rep came over and it took so much off of me because they brought everything to me. I picked out of whatever they were showing me and it was much less stressful. I really liked it. There were a few hiccups in the process but Re-Bath was very accommodating and they fixed everything that I didn't like. They also fixed whatever questions I had. It was perfect.
The consultant was the best and the crew was so professional, friendly and accommodating. They did whatever I wanted. I had an issue with the showerhead at one point. I didn't like what they picked. They went out of their way and got me what I wanted. Re-Bath was way more expensive than we had ever wanted to pay or that we could have gotten elsewhere but whatever they said, I paid. My bathroom looks absolutely beautiful and I love it. I am very happy and I can hardly wait to do the other bathroom.
Reviewed Jan. 22, 2020
We had found Re-Bath at a home and garden show. They did a job at another for us and I was really happy that was why I went with them again. We did a complete remodel with them and I like the shower. The sales representative made the whole process extremely easy, picking the colors and everything that I wanted. During the installation, they tore stuff out first. I was very happy with Josh, the installer. He was professional and easy to work with and he came when he said he was going to.
Reviewed Jan. 21, 2020
My husband and I had talked about doing some changes to our home but hadn't really started researching it. When I saw an advertisement on Facebook where Re-Bath was offering a discount, I called them just to see if we were even eligible and within the area that they work in. Their customer service was very accommodating. I was going to class outside the city, and my husband was here, so they came out and did the initial inspection while he was here. They also answered all of his questions. When we had to go to the office to go over the different materials, they made it very convenient for me to get out of class 'cause I was already in Waco and filling out a report.
For the installation, I was surprised it was only gonna be one person, but we didn't have a huge job. They did their best to get it done before the holidays, even though I told them we didn't have family or anybody coming if they wanted to wait. But they scheduled it on time. The guy came out, did the job, was done exactly when they said it was gonna be done. So, we've had no issues at all with any of the procedures from point of start to end.
Reviewed Jan. 14, 2020
Erin was the one who came and talked to me about Re-Bath. She helped me a lot and I loved her. Reed did the wire and he was great. He was the only one that did the work except for the plumber. He was very polite, and I loved him too. Even though it was just Reed, he got the work done by three and a half days. This house was built in the 60’s. I work at home so I was able to see all that was under there and all the mildew in it. He explained to me what he was doing and I thought it was great. He kept it like the original, and it’s beautiful. But there were a few things that I wish I had known.
Erin told me that it would be a sliding glass door and she told me they can do it that way, but it may be a little bit tight because it was a small shower to begin with. It's very, very tight getting into the shower. But compared to what it was, it’s a million times better. I was really excited. I’m gonna be 64 in April and Erin said this will kinda age with me. The bars are wonderful. I love all of that once I get in the shower. I can get in and out but my grandson could not get in it.
My mother is in assisted living, but if she was here and needed to get into the shower, there was no way I could help her in it with a walker. So I was thinking more handicapped but I wanted it pretty too, and so it’s not handicapped accessible at all. I called Re-Bath and talked to Reed. He said they could take off the little knob on the second door and that would open it up a couple of inches. When I emailed about it and then I called, whoever I talked to said that I could just put a shower curtain up. But I don’t want a shower curtain.
When the guys came out to give me a price on painting, there was a nail that had come through, and there’s about a two-inch place where it had come through. One of the guys said it was easy to fix. It had a shelf in front of it and they moved it to look at painting the bedroom too. Also, Re-Bath didn't replace the sink but they showed me how the pipes were horrible and they did all that, which is great. They also put in a new faucet on there that I love. But the sink has a cut in it and it’s about an inch. I showed it to Reed and he said he was not surprised because the plumber had a heck of a time getting all that pop out, which he needed. Reed said I could get some silicone to fix it. I feel bad because everything else is wonderful.
Reviewed Jan. 8, 2020
I got Re-Bath to do the floor in my bathroom and put in a new bathtub. The installation was 10 weeks from the time I signed the papers, but when the people got the items here, it took them about three days. So, I was happy with what they did. I'm just a little worried about the greenish stuff in the cracks where they put the grout down. I haven’t had much time to go in there and either clean it or see what it really is, but hopefully, it just needed to be cleaned up. The job was professionally done, and they did a little bit of plumbing, so I liked that part. I just think the price was super high for my bathroom being so little. I was kind of in a hurry, so I didn’t really explore other options.
The only thing that really bothered me was when the guy brought his son over. My kid just got out of the hospital for RSV then, and the boy was coughing and had a runny nose. But the guy was really nice and understandable. He seems to have his son staying there with him, and when I told him, he got the job done quickly and cleaned up. As a whole, I'm very happy with how everything turned out.
Reviewed Jan. 1, 2020
I had a walk in shower installed. It is ok. Had it done on a Friday and the guy informed me he didn't want to have another 13 hour day. I said they could come back Sat but I had to leave by 1. Well they still did not finish. Had to have someone come back Mon and he did not have the grab bar on his truck. I called 3 weeks ago and said that some places had gaps near the seams. I was told Paul would call and make arrangements to have it repaired. I called again the next week and was told the same thing. Still no call about repair. The web site says they accept credit cards and I wanted to put some of the cost on my card as I get cash back and was told I couldn't. They did come quickly to install as I had a leak in my old shower, I think if a man was home I would have gotten better service. Afraid to have anyone else recaulk as it is supposed to be guaranteed. I guess I will keep calling.
Reviewed Dec. 27, 2019
We had a bathtub and sink with vanity installed. They did a good job on the tub, except we had to keep after them about some of the details. However, they made a mistake measuring for the vanity, so the one they brought was too big. As they had already pulled out our old sink, and messed up the pipes, we had to do without an upstairs bathroom sink for over a month until they could get a new vanity from Arizona.
When they ordered the base they should have ordered a new proper sized top to go with it. Instead they just used the too long top they had by cutting it off a couple of inches on one end. As the cut off edge is an outside edge it is visible and it is apparent that it is not quite straight and has a sharp edge. Also, the corner point is sharper than is desirable. They could not have cut off the other end because then the sink would not line up right on the cabinet. In addition, they promised me an another hold bar for the shower as compensation but then they claimed it would not be possible to install after the shower walls were in place because they would not have proper backing. If this was not just an excuse, they should have known that from the beginning and not made the offer.
Reviewed Dec. 20, 2019
I have a 91-year old mother that moved in with me and I decided to remodel my bathroom. I reached out to Re-Bath and they came over and gave me an estimate. In the end, I got a walk-in shower. The people who put it in were very good.
Reviewed Dec. 10, 2019
This company leaves a lot to be desired in regards to customer service. They would not come out and give our company a quote for a bathtub conversion for one of our units. They said they need the decision maker there. We have a maintenance foreman who makes all of our decisions that was going to meet them at the unit. We were only asking for a quote not for the work to be done. They said they could not help us because the wanted the decision maker there on scene which is our maintenance man and she hung up on me. We do business with a lot of different companies throughout RI and I will NEVER recommend this one. Were simply
Marilee, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our customer support team at 800-426-4573 at your earliest convenience. We hope to hear from you.
Reviewed Dec. 5, 2019
The salesperson was good and helpful. But, now that my bathroom is done but, still waiting waiting for replacement doors for my sink cabinet, because the original were not stained correctly. The one gentleman didn't want to listen to me and told me that I was insulting him when I had called him and then he hung up on me. They also are too overpriced. I could have gotten the same items and my bathroom done thru someone else for $4,100.00 cheaper.
Sueann, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our customer support team at 800-426-4573 at your earliest convenience. We hope to hear from you.
Reviewed Dec. 4, 2019
I'm combat disabled and can barely move. I got five different estimates for a roll-in shower and the cheapest bid I got was $10,500 for all the handicap shower and bars. Re-Bath said their bottom line was $10,000 but they were only gonna charge me what the VA was going to give them. It was $6,800 so they saved me over $3,000. I had the bathtub side done and the rep gave me a fair estimate. I got a window frame, different odds and ends and new fixtures. They put in a couple of handicap bars for me too. They charged me for that and I was very comfortable with the price. In fact, they matched everybody else that gave me the estimate. I worked with Kim and supervisor Josh and they were absolutely wonderful.
But I was not happy Fernando, the first guy who came to install. He tried every way possible to take shortcuts. I was very upset when he said there was no need to rip everything out and bring the new fixtures in. I told him I was charged a substantial amount of money for that. Also, he did not frame the window at all. We wanted it to be like the picture in the book that Kim showed us but he never even asked how we wanted it. Then I wasn't paying attention when he was framing it and when I checked it out, he was finished. He told me the window was too big to be able to do it the way I wanted it. But it was custom-made so how can it be too big? Also, he didn't speak good English so I told him not to worry about it and go. It was a language problem so I don't know exactly what happened with him. But he was polite and a very nice guy.
I called Josh and told him it wasn't what I asked for. He told me he'll send somebody out Monday morning. Mike came, showed me some samples and I told him what I wanted. About an hour and a half later, he walked out with the perfect frame window. When they do the shower side, I'm gonna ask if I can get Mike back here 'cause he was really good. All in all, I am very happy with Josh, Kim and Mike and I am very pleased with Re-Bath 'cause they back their product. I also have a lot of handicap vet friends who are in need of a roll-in shower and I have told them to get Re-Bath.