Re-Bath Reviews

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About Re-Bath

Re-Bath specializes in fast bathroom remodeling. The company offers complete remodeling services or tub/shower-only conversions, and it provides free in-home consultations and a free design process. Re-Bath also offers tub/shower conversions, especially for those with limited mobility and seniors who wish to age in place. Slip-resistant technology, accessible bathroom remodels and walk-in tubs are available in stylish options that will update your bathroom while increasing safety.

Pros
  • Can be used 24 hours after install
  • Product and installation warranties
  • Free in-home consultation
Cons
  • Pricing not available online
  • Preset selection of fixtures

Re-Bath Reviews

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    How do I know I can trust these reviews about Re-Bath?
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    Page 3 Reviews 36 - 236
    Customer ServicePriceMaintenanceHonesty & Transparency

    Reviewed July 16, 2025

    Be careful before you hire this company. Make sure you take your own pictures all around the work area because they will not take accountability for any damaged they contribute to outside the explicit work area including windows, walls, and ceiling. We had a window on the bathroom area that was broken in 8 places all around the work area and Re-Bath says they can’t see how they could have contributed to the damage to the window at all. Everyone that uses the bathroom on a regular basis asked what happened to the window after Re-bath did their thing and in our opinion are being dishonest about window. We just wanted a portion of the cost to repair and they said no.

    In addition, there were multiple communication and knowledge gaps about the workflow and permit process. They said they had moved on from our project before final inspection after asking questions about the inspection. I’m worried about the work and the warranty follow up if any additional issues arise after the way they’ve conducted themselves. We have additional bathrooms that I do and there is no way I would use them. Hoping we don’t have to call for any issues. The trust is gone.

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    Response from Re-Bath

    We apologize for any misunderstanding and disappointment you may have experienced. Our team always strives to take great care of our customers and their homes. We would like to discuss this matter further with you and work towards finding a resolution. Please reach out to your local Re-Bath team and they will be happy to assist you. Thank you for your feedback and we hope to earn back your trust.

    Customer ServiceTechPriceResolution

    Reviewed July 4, 2025

    Replaced shower in 2021. It was an extremely expensive purchase that turned out to be a mediocre product. Great appearance but soon caulking began to fall out of the joints. Called and a tech came out and did spot repairs. Shortly thereafter it occurred again and our call to Rebath was met with a dismissive attitude and a refusal to correct the issue. We were told to contact the caulking manufacturer for redress as it was obviously a problem with their product (Why use that product?). Male call taker was dismissive and rude and refused to acknowledge that there might be an installation problem. Recently, water has begun to leak out through the bottom of the stall. We will not waste our time calling but Caveat Emptor (Buyer Beware) to anyone considering Rebath of Westchester for a bath installation. They promise a lot but, in our case, failed to deliver.

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    Response from Re-Bath

    We apologize for your negative experience with our product and service. As a company, we strive to provide top quality installations and will be addressing this issue with our team. Thank you for bringing this to our attention. We value your feedback and will use it to improve our services.

    Reviewed June 30, 2025

    Kris ** was recently sent to my home to repair a bathroom seat. Upon arriving and inspecting it, there wasn't anything wrong with it. I was not aware the two backboards come off for cleaning behind it. He was so polite and eager to assist me. Thank you Kris, I am sorry I made you come all that way.

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    Response from Re-Bath

    Pam, we appreciate you taking the time to let us know how we did. Thank you for your 5-star review!

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed June 28, 2025

    We got a tub and shower from Re-Bath after a friend mentioned it to us. My experience with the sales representative went well, and I have no complaints about the installation team, which was impressive. The installation was a dusty job, so there was a little more cleanup than I expected, but the team cleaned up after themselves before they left. Everything is working well. The customer service was responsive. I made some calls to check in with them and got some answers afterward.

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    Response from Re-Bath

    Thank you so much for taking the time to share your positive experience with our sales representative and installation team. We're thrilled to hear that everything is functioning smoothly, and we appreciate your understanding about the cleanup process. We pride ourselves on top-notch customer service, and we're always here to answer any follow-up questions you may have. While we strive to offer competitive pricing, we're glad to hear that the quality met your satisfaction. Thank you for recommending Re-Bath, it means the world to us!

    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed June 26, 2025

    Wish my experience was a good as some of you. 1st consultant didn't know anything about bathtubs which I specifically asked for on 1st phone call to them. Sent someone that didn't know anything about bathtubs. I'm an old lady and knew more than him. Called them a 2nd time and evidently even though the consultant was sitting at kitchen table with me couldn't write down my order correctly. Bossman said should have been taped together my walls and hardware, I'm sure wasn't done by 2nd consultant either, but he does recall our conversation about the blue wall. So this is where everything went way wrong. 2nd consultant wrote down everything wrong and since I didn't know the proper names I would say the gray with the gray wall. So every time I talked to one I would say gray to gray.

    The other hardware is shiny. Shower Doors are backwards but they say just use the finger hole to open the Backwards Doors to shower and not the door bar to open and close like normal people would only because they did the Shower Doors backwards and the BIGGEST MISTAKE was they changed all the hardware around to opposite rooms. Horrible company. Boss said would redo but I would have to pay for it all over again!!!!

    Unbelievable service provided by this company! If you want things turned around from your original order they are the one to do that. Can't believe of how they take advantage of the elderly! Everything should have been right at kitchen table with the 2nd consultant. I didn't realize that I really evidently needed a 3rd one to get it Right. Bossman is not a man of his word either! Still expecting to hear from him after 3 weeks. He said he would call me back...Still waiting.

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    Response from Re-Bath

    Sherrie, we apologize for the inconvenience and miscommunication during your recent remodel. We strive to provide excellent service and are disappointed to hear that we fell short. We will take your feedback into consideration to improve our processes. Thank you for choosing Re-Bath and we hope to have the opportunity to make it right in the future.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRatesTransparency

    Reviewed June 26, 2025

    We went with Re-Bath for our bathroom remodeling because they were willing to do the work we needed at a reasonable price, and we're very happy with their service. The initial sales consultation was good, and the installation team really impressed us. Dennis, in particular, was very personable and receptive to all our questions and special requests. The tub and shower update created a lot of valuable space in our bathroom. In addition, the old shower stall is now a storage closet, which comes in very handy. We had a couple of minor issues that came up, but they were quickly fixed. We made our initial inquiry online, and although we had some communication issues with the office and getting things scheduled, it was nothing insurmountable.

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    Response from Re-Bath

    Thank you for choosing Re-Bath for your bathroom updates! We take pride in providing affordable prices and outstanding customer service. Our team is dedicated to making your vision a reality, and we're thrilled that Dennis went above and beyond to address your needs. We are sorry for any scheduling issues, but we're glad to hear they were resolved. We look forward to working with you again in the future!

    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed June 26, 2025

    My daughter is handicapped and getting older, so we needed a new tub. Her coordinator told us about Re-Bath because she worked with them. The salesman met our needs and communicated very effectively. Everything went smooth during the install. The installation guys checked in every time they did something, made sure that we were satisfied, and were clean. It was a little pricey, even with the discount of 10% or 15%, but we did get top-of-the-line quality. I would recommend Re-Bath 100%.

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    Response from Re-Bath

    Thank you so much for your glowing review! We are thrilled to have provided your daughter with a safe and top-of-the-line bathing experience. Our team takes pride in delivering exceptional service from start to finish, and we are happy to hear we met your expectations. We value your loyalty and are glad to have made the cost more manageable for you. Thank you for recommending Re-Bath without hesitation.

    Verified purchase
    Sales & MarketingStaffRates

    Reviewed June 26, 2025

    We had our shower done with Re-Bath. We first heard of them on a flyer that was mailed to us. Their salesperson was responsive, and dealing with them was easy and convenient. The installation was done by one guy, and it took him three days. Now that we got our bathroom upgraded, it’s more enjoyable to use it.

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    Response from Re-Bath

    Hello, we're delighted to hear we provided an effortless installation, and we are happy to pass along your comments to the team. Your recommendation means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you.

    Verified purchase
    Sales & MarketingMaintenanceStaffRates

    Reviewed June 26, 2025

    We got Re-Bath about two months ago. Matthew was dependable, knowledgeable, and on time. I can't say enough about him. He was great. It was only him who did the installation. He was a one-man team, and it just took one day. I was amazed at how he could do all of that. But he worked diligently, didn't take a break, just went right straight through. He worked hard and got it beautiful. The way he worked, came in, and did the bathroom in that short a time, was just awesome. We had a wonderful experience.

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    Response from Re-Bath

    Hi, we are happy to hear about your positive experience and appreciate you taking the time to offer feedback.

    Sales & MarketingPricePunctuality & SpeedStaffRatesTimeliness

    Reviewed June 18, 2025

    This is not a company I would recommend to anyone. The consult was scheduled for the day following contact. A sales person (not a technician) showed the next day. She took two measurements but wrote nothing down. She then showed me a quote for over $16000.00 that was prepared and pre-printed without having seen the bathroom or knowing what would be needed. She told me the price was firm and could not be changed. I told her the quote was more than double what I expected for a tub to shower conversion and that I could not spend that much on the project. Too many red flags to do business with this company.

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    Response from Re-Bath

    Scott, we take all feedback seriously, and we are disappointed to hear about your experience with our Design Consultant. We are sorry that we are not the right fit for your bathroom remodel project at this time. We truly hope you find what you are looking for in a bathroom remodeler. If you have any remaining concerns you would like to discuss, please reach out to our team.

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedRatesTransparency

    Reviewed June 17, 2025

    We chose Re- Bath to remodel (completely gut) our master bathroom. Despite, an impressive sales pitch from Mike, working with Re-Bath was terrible. We were told it would be a 3 day job, which ended up taking over a month to complete. During the demolition process, the contractors, who were unfriendly, put nail holes in my living room wall. They were supposed to spackle and paint them. They spackled but never painted, so we had to do that ourselves.

    On day 3, just before the crew was supposed to arrive, we received a text that they were not coming that day - no explanation. On day 5, we received a text stating there was a incorrect part, so they could not complete the job, and we were given the contact info for their supervisor. It took the supervisor over a week to get back to us, during which we learned that one of the pipes had been connected improperly and was leaking into our vanity base. There was already warping from water collecting. I told the supervisor about this problem, and it took him 3 days to come out. He was supposed to come out in 2 days but "forgot".

    I called about 5 weeks from the start of the job to find out when the part would be in to finish the job. After my reminder, they came out 5 days later. We asked the contractor what part they'd been missing, and he said everything was already there. So, there may not have even been an incorrect part at all, which resulted in a significant delay.

    Overall, we were pleased with the finished product, though one of the ledges of the vanity is clearly not level. Re-Bath was going to give us a minimal (less than 5%) discount in consideration of the damage to the vanity, which they did offer to replace for free. However, given how long the job gad already taken, we did not choose that option. After arguing and having the supervisor discuss with his boss, we were given a 10% discount on the project. This still feels insufficient, given the many errors made by Re-Bath and the overall price of the remodel. I completed a customer satisfaction survey a few weeks ago and never heard from Re-Bath. Clearly, customer satisfaction and quality workmanship are not a priority for Re-Bath.

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    Response from Re-Bath

    We are truly sorry for the inconveniences and delays you experienced during your bathroom remodel. We take your feedback seriously and will work to improve our communication and business practices. We value your business and appreciate your honesty. Thank you.

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    Sales & MarketingStaffTransparency

    Reviewed June 10, 2025

    I'd seen their ads before, but my brother-in-law and sister-in-law used them and recommended them. They took out our tub, did the shower walls, shower door, and put in new flooring. This was my first time getting a remodel with Re-Bath, and it was done about three weeks ago. The team that came was absolutely wonderful. The sales representative was very good, easy enough. The installer was very polite, clean and neat. He cleaned up after himself each day, was very efficient, and asked questions along the way to make sure I was happy with how things were going. They were wonderful.

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    Response from Re-Bath

    Hi, your feedback means a lot to us! We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours. If you have any questions throughout the process, please don't hesitate to give us a call. Our team is here for you every step of the way.

    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed June 10, 2025

    I heard about Re-Bath on television and chose them because they were cheaper. I had a bathroom remodel done in February. The sales representative was very good. The installation team was one person, and he was exceptional. However, there is a flaw in one of the shower doors, and they're coming out next week to look at it.

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    Customer ServiceStaffTransparencyCommunication

    Reviewed June 10, 2025

    I remodeled my bathtub with Re-Bath. We organized it in a span of 6 weeks and the actual work was four days. Their customer service and installation team were excellent. They were very professional and kept their word for everything. They kept us informed all along the way while we were waiting for products to come in before they could do the project and responded quickly to any phone calls and questions we had. They also worked with us on financing.

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    Response from Re-Bath

    Hi, we're delighted to hear we provided an effortless installation, and we are happy to pass along your comments to the team. If you have any questions throughout the process, please don't hesitate to give us a call. Our team is here for you every step of the way.

    Verified purchase
    Sales & MarketingStaff

    Reviewed June 10, 2025

    Re-Bath converted our bathtub into a walk-in shower and remodeled the vanity. They just finished the work a week ago. The team came in, did the work, and left. They were professional. The workmanship was great. The warranty is good. I have no complaints about them.

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    Response from Re-Bath

    Hi, we appreciate you taking the time to let us know how we did. If you have any questions throughout the process, please don't hesitate to give us a call. Our team is here for you every step of the way.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 10, 2025

    I saw Re-Bath's advertisement in those home improvement circulars, and I ended up having three bathrooms completely remodeled by them. I had a half-bath that was totally torn out, a bathroom upstairs with a new tub, new floor, and new everything, and a shower in my basement that was completely redone. I had to wait about two weeks for my shower doors to be cut, but everything was finished in just a week.

    The customer service was fantastic. They really went above and beyond. Customer service is a huge selling point for me, the price is not, but I am 10 out of 10 satisfied.

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    Response from Re-Bath

    Hi, we're delighted to hear we provided an effortless installation, and we are happy to pass along your comments to the team. If you have any questions throughout the process, please don't hesitate to give us a call. Our team is here for you every step of the way.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 10, 2025

    I first heard about Re-Bath on TV, and they were actually the only ones we called because I just don’t like dealing with multiple companies. I just wanted to get something done, so I purchased a shower stall and door back in April. Once the stuff was finally available to install, everything was okay. It was a little quiet before then, but I guess there were no real updates to give anyway. The installers themselves were just great to deal with.

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    Response from Re-Bath

    Hi, we appreciate you taking the time to let us know how we did. If you have any questions throughout the process, please don't hesitate to give us a call. Our team is here for you every step of the way.

    CoveragePricePunctuality & SpeedStaffResolution

    Reviewed June 9, 2025

    I contacted Re Bath about a caulking concern. Representative set up an appointment to come out. When he arrived he was friendly and wanted to correct the issue and he did address the issue and fixed it at no cost or service fee. It was a good experience and the problem was fixed.

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    Response from Re-Bath

    Hi, we appreciate you taking the time to let us know how we did. We are happy to hear about your positive experience and appreciate you taking the time to offer feedback.

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    Customer ServiceTechSales & MarketingPriceRefunds & PayoutsStaffRatesHonesty & Transparency

    Reviewed June 3, 2025

    We thought the Rebath experience was worth the value to us because (among our other daily obligations) we have a toddler at home, and that means pausing life to allow for a much needed bathroom upgrade is very difficult and inconvenient. While we could have opted to hire one of our trusted contractors to complete this project at a much lower price, we didn’t want to deal with the typical contractor experience during this stage in our lives. However, we believe that is exactly what we received. The promise of a seamless two-day turnaround was the single most important factor that gave Rebath the advantage or “edge” over hiring a contractor, and that’s precisely what we were sold on by our sales rep.

    The morning our installer arrived, we were told it actually was going to take longer than two days. If it were possible at that point, we would have requested to cancel the job and receive a refund on our deposit. It took much longer than two days for the job to even be completed on the first attempt, after which there were multiple issues that still needed to be addressed. After pleading our case for a refund that would bring the final cost of our project down within range of even a higher end local contractor, the final resolution involved Rebath issuing us only a $500 credit.

    My wife and I were continually disappointed in Rebath on a number of issues. The communication with the local office management and their handling of our issues were very poor. We believe they didn’t handle our situation properly or professionally, and that they didn’t care because we were legally obligated to pay them the remaining balance at that point.

    Given our experience with Rebath, we would not recommend them to anyone. We hope that whoever reads this survey would take this feedback into serious consideration, and if it's a Rebath representative, make necessary changes to their business practices, contracts, etc. We still believe that Rebath has an ethical responsibility to refund us more money, but based on how difficult it has been to reach that resolution thus far, we’re not counting on it. That would be the only way we could honestly give Rebath higher than a 1-star review.

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    Response from Re-Bath

    Hank, we apologize for any inconvenience and disappointment you experienced during your bathroom upgrade with us. We take your feedback seriously and will work to improve our communication and business practices. We value your business and appreciate your honesty. Thank you.

    Sales & MarketingStaff

    Reviewed May 15, 2025

    From Maureen, the outstanding sales person, to Antonio the installer, Re-bath made our bathroom beautiful, modern and something we are so proud of in our home! Thank you for everything. We highly recommend re-bath!

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    Response from Re-Bath

    Hi Theresa, nothing makes us happier than to hear that you are loving your bathroom remodel. Thank you for trusting Re-Bath to turn your bathroom into a more beautiful and functional space.

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    Verified purchase
    Customer ServiceContract & TermsTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffEase of UseCommunicationTimeliness

    Reviewed May 3, 2025

    The final product is acceptable, if costly; however, our experience with this company was absolutely terrible! Main points: We were left without a shower for 42 days. 7 day install. $28,000 for 2 showers only. I reached out for a quote and a consultation was scheduled next evening. We signed the contract that night (you get a discount for same-day signing). The sales person took measurements and we selected finishes; the contract was completed with these details and tentative dates were written in. We were advised that we would have a “team” at our home, and the new showers (only showers) would be replaced in 2 days per shower tops. We were also told that a follow-up appointment would be necessary to confirm the measurements.

    Those arrangements were made, and another employee came out and stated that that a different base would be necessary for one of the showers. Nothing else was mentioned, and though a change order was signed – nothing was sent to me. When I asked the sale representative, he said that “Even though the base we have to use is more expensive we are not of course passing those cost onto you so we won't have to change anything with the contract.” So I did not push for the change order that was signed. We wait patiently, and excitedly, for our installation date.

    Our install date comes…and goes… with no ReBath “team” to begin the install. I had reached out that same day to our sales person with no response. The second day quoted in the contract, same thing – no one is here. On the third day of the supposed 4 day install with no team working, we reached out again (phone call) and received an answer and were told of the new installation dates. On Friday (install was to start on Monday) I reached out expressing my disappointment, and finally, on Saturday the sales person advised that the new base required a longer lead time (this was NOT shared with us at our follow-up). We did not receive ANY notification that our installation had be rescheduled.

    So we wait, slightly less patiently, but still excited for our new showers and the new install date finally comes. Our “team” arrived! It was 1 person. He begins his work and ends up completing 1 shower by Wednesday afternoon (so much for the 2 days per shower that was quoted). On Thursday the second shower was demolished, and our installer informed us that “they don’t work on Fridays” and he would be back on Monday to finish the second shower. Not ideal, but what can we do? Monday rolls around and he completes the shower. And the shower door does not close… and there was a massive leak from the pipe in the wall. Making this shower unusable. The other shower had a minor leak in the caulking and some of the fixtures weren’t aligned.

    So I reached out, and a week later another technician came out to inspect the work. He was able to fix the minor leak, and aligned the fixtures; and advise the door hinges were backwards and the glass needs to be moved to allow for the door to close and that the water is leaking behind the panel in the wall. He removed the shower head and stated not to use the shower. A month later, an actual team – 2 technicians – came out to fix the shower. In that time, the glass panel started falling off the wall. Which is a bit worrying, as it is a huge safety hazard to have partially mounted glass. Anyway this team completed the installation, and the shower now works as is expected.

    After all of this, I reached out and requested some type of refund or compensation. What should have been a 4 day job turned into over 40 days without a shower. And wasted time taken from work due to their lack of communication. The response I received said that the contract “dates provided are merely estimates. They are not guaranteed dates.” Which I understand, but NO ONE from ReBath advised new dates – are we supposed to read their minds?!? And he did finally send a contract of the change order (so it DID exist). And he offered $1,000 refund. I unhappily accepted this, because something is better than nothing; however, between my husband and I (and our extended family) we took 11 vacation days for a 4 day job – and were out of a shower for 42 days. These two showers were $28,000 – and to me, this outcome is still NOT ACCEPTABLE.

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    Response from Re-Bath

    Thank you for your feedback. We're glad you're satisfied with the final product, though we're sorry to hear the process didn’t meet your expectations. We understand how delays and miscommunication can be frustrating, and we appreciate you sharing your experience.

    To help resolve any outstanding concerns, we recommend reaching out to your local Re-Bath franchise directly. They’ll be best equipped to assist you further.

    Customer ServiceTechPunctuality & Speed

    Reviewed May 2, 2025

    We have had 2 Rebath Shower installations. The first one was great, the second one was good but they didn’t have the right caulk. I kept calling to see when they would finish the job. The man they sent out did a terrible job caulking. We added a footrest for the shower. The caulking that was done was terrible. My husband is still waiting for a return call. We also have beauty rim that needs to be repaired. After we got the second bath done, they have forgotten all about us as a customer.

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    Response from Re-Bath

    Nancy, we're sorry to hear about the experience you’ve had with your second Re-Bath installation. It’s concerning to hear about the challenges with the caulking and that follow-up seems to have been overlooked. We value your business and want to ensure you're fully satisfied. Please contact us directly as soon as you're able, as we'd like to resolve these issues. Thank you for bringing this to our attention, and we apologize for any inconvenience this has caused.

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    CoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

    Reviewed April 26, 2025

    Re-Bath offers a concierge-like service wherein I didn't have to worry about contacting technicians. The idea was that I pay one price and they were going to do full servicing. I didn't have to worry about a plumber or another contractor. Their salesperson was really good and the installers were fantastic. We're in an apartment building that's from the 1960s, so our circumstances are not optimal. The installers really did a great job of working hard and figuring things out. The installation went great and was finished.

    However, we noticed that the hot water was not appropriately connected. It's warm but it's not hot. If I turn the knob to where it should be scalding, it's not. I like to take a hotter shower. Also, the kitchen sink and the bathroom sink right next door are very hot. I realized that they're not making any money off of coming back and adjusting a temperature gauge or the cartridge. We have been trying to get this dealt with for 3 weeks since the installation. They always said that they’re going to deal with it and set up an appointment. It's disappointing that we paid for this service, but they still don't have a resolution. We wanted the concierge service, and I feel like we're not quite getting there.

    The price was appropriate. All of the fixtures and the glass shower door are top-notch. We got what we paid for, and I'm very satisfied. I wish that management could send somebody over to fix it so we can get it done, because those guys don't schedule themselves.

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    Response from Re-Bath

    Claude, thank you for sharing your experience. We’re glad to hear that the simplicity of our all-in-one service and the professionalism of our team met your expectations.

    That said, we’re truly sorry to learn that your shower isn’t functioning as you'd hoped. We understand how frustrating it must be to go without properly hot water, especially after an otherwise smooth installation. This is not the level of quality we aim to deliver, and we sincerely apologize for the ongoing delay in resolving the issue.

    Please contact us directly so that we can do our best to resolve this issue for you. Thank you and we hope to hear from you soon!

    Verified purchase
    CoverageTechPricePunctuality & SpeedStaff

    Reviewed April 26, 2025

    My bathroom looked atrocious and it was full of things. The most I did to my bathroom was paint it and switch the faucet out on the shower. I saw Re-Bath and the price was really remarkable, especially for a professional to come out and do the work. I was researching and the average renovation for a bath was $15,000 to $20,000. I had the money so I used their service.

    On the day of the installation, a guy came in and he was really nice. He got there early and he was ready. He was pretty much isolated because the bathroom was in the back. The work didn't really disturb me while I was in the house with my dogs. I could hear the noise and the tearing up. I would go back there. Re-Bath didn't just cover up. The guy actually tore out the wall and the old stuff. That was one of the main things that I wanted to make sure of.

    He replaced the bathtub. We did the whole shower, ceiling, fixtures, and added a railing and an easy glide. I got a new and bigger sink. With the heat vent, the tech propelled it. The cabinet was covering it. The tech made way for the heat vent to come through the cabinet so it didn't cover it up. The heat vent pushes the heat out better because my bathroom is even warmer now. I had a stone tile floor in my bathroom but that was taken out and a cushion was put in. Now, instead of getting out and my feet being cold, I can get out and not have to step on the rug if I don't want to and worry about my feet being cold.

    It seems like my bathroom stays cleaner now. I don't have to buy the mold and mildew sprayers to clean the bath. I just use the squeegee and regular soft cleaners. It's a lot easier as far as housekeeping. After all the work, it's been heaven. I keep telling my family and all my friends about my bathroom. I bring them in to see it. I told them it was wonderful and the work was fast, maybe four days. My water wasn't off for the whole four days too. The tech would let me know if I had to turn the water off. Everything that he did that my friends thought would be an inconvenience, it wasn’t because he let me know ahead of time. I love my bathroom and I enjoy getting in the shower. I can't get out of it.

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    Response from Re-Bath

    Hi, we're delighted to hear we provided an effortless installation, and we are happy to pass along your comments to the team. Thank you for trusting Re-Bath to convert your shower into a more beautiful and functional space.

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedStaffBillingRatesTimeliness

    Reviewed April 23, 2025

    The plastic on our old bath was coming apart at the top, and we didn’t want any water damage, so we decided it was time to redo it. I looked up different companies on the computer and went through the good and bad reviews. Re-Bath seemed to be nationwide, so I went with the biggest company, figuring that if anything happens, they wouldn’t screw me too badly. The salesman was very nice. We talked to him for hours, and he matched us up and explained everything.

    The installer was on time, and I was surprised it was only one guy. He took out the old bathtub and the plastic around the walls, cleaned everything up, did the plumbing, and had it all done. The next day, all he did was put up the walls, fixtures, and glass doors. It took two days, and it was quick and easy. He was excellent. The only issue was that they gave us the wrong doors. I had ordered clear doors, but they installed a rain door that has a design on it, so you can't see into the shower. I paid all this money for the shower. I'm not putting a rain door on it. I want to see the shower.

    The installer reported it, but instead of calling about the door, someone called asking for payment. I said I couldn’t do that because I had the wrong door. But she wasn't really interested in my door problem. She was more interested in getting the money. After I filed a complaint, they ordered the correct door. Two weeks later, another installer came back with the right doors and fixed it. I think they could have been a little nicer when I told them I had the wrong door.

    The quality of the materials is gorgeous. Before, it was one of those crappy plastic tubs and the wall unit that goes halfway up, and now, it's black and white and gray swirls all over my walls and black finishes. It's just like you see on TV. It’s really good.

    I didn’t realize how much money it cost to redo a shower. This was just the shower, and I still have the rest of the bathroom to do, like the floor and the cabinet. I almost died when they told me the price of the shower. Right now, the rest of the bathroom is on hold because I have to pay this off first. I really don’t know if I’m going to go back to Re-Bath for the cabinet and flooring. I think I can get that somewhere else.

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    Response from Re-Bath

    Thank you for sharing your experience with Re-Bath. We're thrilled to hear that despite initial concerns about the single installer, the job was completed efficiently and exceeded your expectations regarding both quality and aesthetics. We apologize for the mix-up with the door design and appreciate your patience during that resolution process. Your feedback regarding the customer service interaction with regards to focusing on payment before ensuring considerations are fully addressed helps us greatly to deliver the best possible service. We're pleased that everything turned out well in the end and that you'd recommend us to others. Should you need any further assistance, do feel free to contact our support team. Warm regards, and enjoy your beautiful new bathroom!

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    Customer ServicePunctuality & Speed

    Reviewed April 12, 2025

    We had a shower conversion done by Re-bath 14 years ago, and recently, I called to get a consultation on switching out the shower tray for an ADA roll-in shower to be installed. They asked some questions, got my info, and then they said someone would contact me. A week later, I called back, inquiring, and the person said they would have to call me back (again), because the person I needed to speak with was on the phone. Another day or two went by, and I did not receive any callback. For pete's sake, if you can't do the work, say so!

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    Response from Re-Bath

    We sincerely appreciate your patience and for sharing your experience with us. We're sorry to learn about the lack of communication and delays you faced while trying to schedule a consultation. Delays like these do not reflect our standards, and your frustration is completely understandable. We are addressing the issuance of prompt and efficient follow-up calls internally. If you could reach out to our customer service team again, we'll expedite assistance in addressing this matter more swiftly. Thank you for your diligence, and we look forward to resolving this situation with you soon.

    TechPricePunctuality & SpeedStaffRates

    Reviewed April 11, 2025

    Everyone I talked to at Re-Bath was polite and helpful. I told them I wanted a tub/shower conversion & a new toilet. They explained the process, gave me the price (which I felt was very fair) & set up my appointment. Frank came out yesterday (4/9/25) to do the work. The first thing he did was put down drop cloths on the floor to protect my carpeting. He was VERY nice. He got to work & did a great job. And he cleaned everything up before he left. Frank was awesome. I'll feel much safer with my walk-in shower.

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    Response from Re-Bath

    Hello, we're delighted to hear we provided an effortless installation, and we are happy to pass along your comments to the team. If you have any questions throughout the process, please don't hesitate to give us a call. Our team is here for you every step of the way.

    Verified purchase
    Sales & MarketingStaff

    Reviewed April 4, 2025

    Re-Bath completely remodeled our bathroom, and the installation went well. However, we have had a couple of problems. One was the cleanup in the basement as it was not cleaned up that much. And then one of our backsplashes had to be reordered and installed after the fact. But that has been completed too just the other day. We’ve also had a leak at our shower, and the guy added more caulk to it. So far, it hasn’t been leaking since he had been here. Overall, everybody has been very polite and easy to work with. The sales rep was intelligent and friendly. They have been great.

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    Response from Re-Bath

    Hello, Marilyn! Thank you for taking the time to share your experience with us. We're delighted to hear that the sales representative was knowledgeable and that the initial installation went smoothly. We apologize for the hiccups you encountered, particularly concerning the required cleanup and the backsplash. We are pleased to have resolved the shower leak in a satisfactory manner, and we appreciate your patience and understanding throughout the process. Our team always strives to be polite and accommodating, and your feedback is essential for our continued improvement. If there's anything else you need or have any suggestions, don't hesitate to reach out. Thank you for placing your trust in us, and we're glad to know your overall experience was positive.

    Verified purchase
    Sales & MarketingStaff

    Reviewed April 3, 2025

    The salesperson from Re-Bath was excellent and the sales visit went well. Installation is where we're having a little bit of a problem. Demolition day went fine. The first guy who was here both days was very good. The second guy who came on the second day cut the frame short, filled it with caulk that's half an inch thick, that's at the ceiling, and it sticks out like a sore thumb. The seat is too short and he put a filler piece in. It looks like a do-it-yourself project rather than a $15,000 job. I was expecting it to be perfect, and it’s not.

    Re-Bath knows about it because I sent pictures and they have been so good in terms of coming out and looking at what needs to be done. They said he was a less experienced person, and it will be one of their most experienced people that will come and finish the job. So, I'm assuming it will all be taken care of and I'm hoping that I'll get some type of consideration back for the inconvenience of it all.

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    Response from Re-Bath

    Thank you for sharing your thoughtful feedback on your Re-Bath experience. We're pleased to hear you had a positive initial interaction with our sales team, particularly with Wes. Your detailed observations about the installation phase are invaluable and underscore areas needing improvement. We sincerely apologize for any inconvenience caused by the installation issues.

    We're committed to addressing and resolving these matters quickly. We're glad our customer service, led by Andre, has acted promptly in assessing the issues with an aim for rectification. Your patience is appreciated as we work to rectify these concerns, and ensure you receive the expected quality of service.

    Thank you again for your feedback, which guides our improvements. We hope to restore your confidence and turn your experience into a positive endorsement. Please feel free to reach out if you need further assistance.

    Verified purchase
    Customer Service

    Reviewed April 2, 2025

    We called Re-Bath two weeks ago for a shower install and floor. We had used them about 20 years ago in an older house. The installation took three days, and the experience was awesome. That was great. My favorite part is that my wife doesn’t complain anymore about the bathroom. It’s easy to clean.

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    Response from Re-Bath

    We're delighted to hear about your exceptional experience with Re-Bath. It's wonderful that your wife is pleased with the improvements—and especially appreciates how easy the area is to maintain. Thank you for trusting us again after two decades. If there's ever anything more we can do, don't hesitate to reach out. Enjoy your refreshed and beautiful bathroom!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 2, 2025

    We went with Re-Bath because some of the materials, colors, and designs were better than some of the other competitors. We did a tub-to-shower conversions, and the installation was great. The gentleman who did it did a phenomenal job. My mom was in the house, and she is not able to move around very well, so we let him know that, and he was awesome about it. So that portion was awesome. His customer service was great. His ability to get the job done in two days was great. He was very neat and clean throughout his whole process. The process was quick, easy, and awesome.

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    Response from Re-Bath

    We're thrilled to hear you had a fantastic experience with Re-Bath! Thank you for sharing such a detailed and uplifting review. It's wonderful that we were able to deliver excellent service and create an accessible space for your mom. We truly appreciate your recommendation and are delighted that you're enjoying the results of the remodel. If you ever need anything, remember that we're always here to help. Have a wonderful day in your beautiful new shower!

    Customer ServiceTechStaffTransparency

    Reviewed March 28, 2025

    I hired [Rebath] to redo my shower, expecting a quality job based on the discussions we had. Unfortunately, my experience has been far from satisfactory. After the project was completed, I encountered several issues that have not been resolved despite numerous attempts to contact the contractor.

    1. Communication Issues: I have sent multiple messages regarding problems with the installation, but I’ve received very few responses. When I finally did hear back, the contractor was dismissive of my concerns and stated the job was done, which is unprofessional considering the unresolved issues.

    2. Installation Problems: The ledge separating my shower from the tub is not properly pitched, causing water to pool instead of draining off. I also found out that the shower door was measured incorrectly, which allows water to leak onto the shower pan, potentially causing water damage. These are both basic issues that should have been addressed during installation.

    3. Concerns Over Mold and Structural Integrity: Despite being told that the rotted subfloor and black mold-infested insulation would be replaced, I have no proof that this was done. In fact, I suspect only a partial repair was made to the subfloor, which is still visibly damaged in certain areas. Moldy studs were sprayed rather than replaced, which raises significant health concerns.

    4. Lack of Accountability: When I raised these issues with the contractor, they refused to provide the photos of the work I requested, leaving me with no way to verify that the job was done properly. Additionally, leaks have already appeared in the ceiling beneath the shower, which suggests improper sealing or installation.

    At this point, I am left with a shower that does not drain correctly, potential long-term damage, and unresolved mold issues. While the contractor offered a lifetime warranty, their unwillingness to address my concerns or provide transparency makes me question the value of this guarantee. I would not recommend this contractor based on my experience.

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    Response from Re-Bath

    Rhonda, thank you for taking the time to share your feedback. We sincerely apologize for the issues you've encountered with your shower renovation. Your experience is not reflective of the high standards we strive to maintain, and we deeply regret any inconvenience this has caused. We value your feedback and are committed to resolving these issues to your satisfaction. Please contact us directly at (630) 984-9851 so we can arrange a convenient time to address these concerns. We appreciate your patience and hope to restore your confidence in our services.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 22, 2025

    Re-Bath did my master bathroom, and they did an excellent job with it. It’s gorgeous. This last one was my Jack and Jill bathroom. I wanted it remodeled because it was over my dining room. The person who came out didn't have a lot of confidence, he wasn't as engaging as the people that did my master bathroom, and he didn’t have the experience the other ones had. It leaked through my ceiling so I gotta get my ceiling done and my dining room repatched up.

    I called them up and the manager came, did what he had to do and he stopped it. I'm just waiting for somebody to finish the drywall. For what we paid for, we could have gotten somebody to do the bathroom way cheaper, but I needed one person to get in and out of my house, and I wanted somebody I could depend on if something happens, and with Re-Bath, it’s all under warranty. I'll recommend them to friends. Re-Bath does a good job.

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    Response from Re-Bath

    Cecilia, thank you very much for putting your trust in Re-Bath for a second project! We’re thrilled to hear that you’re loving your brand-new bathrooms and enjoying the peace of mind that comes with our limited lifetime warranty.

    Your Re-Bath DuraBath™ products in your shower are backed by a lifetime warranty, ensuring they remain free from manufacturing defects for as long as you own your home. Additionally, our workmanship warranty covers the installation for a set period, providing extra assurance in the quality of our work.

    If you ever have any questions or concerns, our team is always here to help. Enjoy your beautiful new spaces!

    Profile pic of the author.
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffTransparency

    Reviewed March 22, 2025

    I keep seeing the ads for Rebath where they say they are with you every step of the way. This is not true. We saw the initial salesperson one time and then he was gone. The order was placed but the product was not delivered and installed for months. The construction process was not done in a day but took 2 days and was not finished because then we had to wait several more weeks for the door to be delivered.

    We were not told we would have a vertical seam in the middle of the wall either. There was no clear cut explanation by anyone on how to maintain other than a handout by the installer. The bottom seam is prone to mildew. Followup was weak with a couple of calls from different numbers with no attempt to establish a legit phone number I could put in my contacts. I do not answer unknown phone calls. This product was expensive and the experience definitely did not live up to the advertised expectations. I would never do this again.

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    Response from Re-Bath

    Ralph, thank you for taking the time to share your experience. We’re sorry to hear it wasn’t more positive. At Re-Bath, we take pride in keeping our customers informed every step of the way—through our expert Design Consultants, office team, and skilled installers—all while completing your new bathroom in just days, not weeks!

    Custom shower doors require precise measurements, which can only be taken after your shower system is installed. From there, the ordering, shipping, and installation process typically takes up to three weeks. If this timeline wasn’t clearly communicated, we sincerely apologize for any misunderstanding.

    We’d love the opportunity to make things right. Please reach out to our team at (248) 270-8132 at your earliest convenience.

    Verified purchase

    Reviewed March 22, 2025

    Re-Bath does good quality work. I liked their products, and when they sent Matthew, everything turned out just the way I thought it was gonna be. He put in new flooring, a back wall, a tub and a toilet and everything is beautiful. He was on time, very polite, and cleaned up after himself. It was perfect. I was all the way satisfied.

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    Response from Re-Bath

    Deborah, thank you so much for taking the time to let us know how we did! It is our goal to provide each and every customer with an exceptional remodeling experience, from start to stunning. We're happy to hear that we were able to deliver that yet again. Thank you for trusting Re-Bath with your project and please feel free to reach out if you need anything else. Have a great day!

    Verified purchase
    TechSales & MarketingMaintenanceStaff

    Reviewed March 11, 2025

    I used Re-Bath before when they did one of our bathrooms three years ago. Recently, they redid our whole bathroom. We got a toilet, cabinet, sink, shower, walls, floor and lights. That took close to a month to finish. The sales rep came to our house, chatted with us, and showed us his samples. He was very friendly and helpful. We also went into the warehouse to look at their stuff in person and he happened to be there and took some time to help us. He was very accommodating.

    The install was good. There was one guy who came over and he was friendly. He was receptive when we asked him for other things. When he was demolishing the original bathroom, part of the ceiling in the first floor started to chip and flake away and he came down and put plaster on there when we asked him to fix that up. He was kind and worked hard to help us with what we needed. Once everything was finished, we were happy with it. It looked good. We would tell anyone to check out Re-Bath.

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    Re-Bath
    Response from Re-Bath

    Hi David, your feedback means a lot to us! We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours. We appreciate your positive review and are proud of the Re-Bath team who helped make your dream bathroom a reality. Thank you for your 5-star review!

    Verified purchase
    TechSales & MarketingPunctuality & SpeedStaff

    Reviewed March 11, 2025

    Re-Bath does good quality work in a day. We purchased the walk-in shower with sliding doors. It’s unbelievable how fast it was done. The salesperson who came out was helpful, knowledgeable and easy to talk to. He worked with us on a good deal and we were happy with that. One person came out, he was professional and open to questions. It was amazing that he did it in a day and did a nice job. We purchased a walk-in shower and so far, everything's what we were expecting.

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    Response from Re-Bath

    Hi Kevin, we're so glad that we were able to go above and beyond your expectations. Your recommendation means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you.

    Customer ServiceContract & TermsSales & MarketingPricePunctuality & SpeedMaintenanceStaffCommunication

    Reviewed March 1, 2025

    We met with sales rep. Anthony who told us we would "have our new shower installed in 2 to 3 days," and with "no problems". Unfortunately, every step of my shower remodel was anything but smooth. After getting Anthony's estimate and paying the $12,000 deposit, we received zero communication from the office for 6 months. Then when I called them, they told me that the remodel would begin in the next couple of weeks.

    During the install, the workers showed up every day after 10 AM, and then went to lunch at 12PM. Then left every day before 3 PM. That's barely 4 hours of work per day. Maybe If the guys had been here from 8 to 4 pm each day it would have taken half the time to complete it. Because of this, I had to use up over a month of personal leave from my work to be present with the workers. This alone cost me thousands of dollars lost and zero leave left to take.

    Then, after a month of work, my shower had to be completely re-done from scratch due to several installation mistakes and sub-par craftsmanship. They also tried using caulk to fix everything, and it was carelessly slapped it all over the place. I am still scraping the excess caulk off every day. The shower door and glass weren't installed correctly and had to be re-installed (more work leave used).

    Also, we ordered a "frameless" shower door but 50% of it still had to be walled in which was not told to us until after they had already done it, again poor communications. Also, the door swings 180 degrees, but they tried using a door gasket that made the door only able to swing one way. The door leaks every time. The bathtub handles were installed with scratches three different times. They tried using nonpaintable caulk on the outside of the shower where it meets the wall until I stopped them. They said it's the only caulk they use and all they had, and that "I could buy my own "paintable" caulk for them to use instead of theirs." So I did. Even today, I am still waiting on them to come back out and install the final shower door gasket.

    They never call me. I always have to call them to get any response. I have asked the customer service operator to have the manager call me but he never does. Bottom line, it cost $24,000, and it took nearly 3 months to have a very small shower taken out and replaced with a new one. The fact that so many aspects of this job were done so poorly is inexcusable and it is why I would not recommend this location to do your bathroom remodel.

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    Response from Re-Bath

    J, thank you for taking the time to let us know how we did. At Re-Bath, we are proud of the effortless experience we deliver throughout the bathroom remodel process, and are disappointed we fell short of your expectations. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please contact our team so we can discuss your experience further and help make this right. We look forward to hearing from you.

    Verified purchase
    Customer ServiceCoverageTechPriceMaintenanceStaffResolutionTimeliness

    Reviewed Jan. 28, 2025

    I'm happy with the finished product of Re-Bath. But I am very displeased with the length of time it took. It took eight months to get it done. I purchased a shower and a toilet. The guy who came out measured wrong. I had 19 inches from the toilet to the shower. The code is 24 inches. He should have known that. They had to rip out what they did. Now my floor was ruined. They replaced the floor. But I had tile floor. Now I got luxury vinyl.

    Also, I used it once and it leaked into my basement. I called them and they came out the next day. They took care of the problem. I took another shower and I like the shower. I'm glad I got it done. But, since it took so long, I thought that they would give me some break on the cost, but they didn't. They could have just knocked 10% off for the length of time and all were screw-ups, but they still charged me the agreed-upon amount. I would not recommend them at all.

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    Response from Re-Bath

    Robert, we truly appreciate your feedback. We strive for excellent service and pride ourselves on our work being of the highest quality. We are disappointed to learn that your experience was not at the level we strive to provide. We will use your comments to refine our efforts to ensure this issue doe s not happen again. If there is anything else we can do for you, please don't hesitate to reach out to your local Re-Bath. Thank you again for providing this information so we can improve upon our services.

    Customer ServicePrice

    Reviewed Jan. 23, 2025

    It has actually been awful, I called to have someone to come out and look at it before parts started falling off and they told me it would be a 75.00 charge to come and look at the mess they created and it also rotted my bathroom floor out and has created a mold problem.

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    Re-Bath
    Response from Re-Bath

    Amy, thank you for taking the time to leave us feedback about your experience. Something we are very proud of at Re-Bath is the effortless experience we give our customers throughout the remodel process, so it is disappointing to hear you did not receive the level of service we strive for. We'd like the opportunity to discuss this with you. Please contact your local Re-Bath at your earliest convenience to discuss how we can turn your experience into a positive one.

    Verified purchase
    Punctuality & SpeedMaintenance

    Reviewed Jan. 12, 2025

    My sister had used Re-Bath a couple of years ago and recommended them. I had my tub taken out and glass doors put on to make a walk-in shower. The crew that installed it was wonderful, and it took two days. They were prompt, did it on time and did a good job cleaning. I'm happy with everything except the new stopper in my sink is already broken.

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    Response from Re-Bath

    Hi Gloria, our goal is to make the bathroom remodel process effortless. It is wonderful to hear that our team was able to provide such a fantastic experience. We're thrilled to hear you love your bathroom remodel and know you'll enjoy it for many years.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 11, 2025

    We had Re-Bath redo a shower based on a friend’s recommendation. We had a positive interaction with them during the sale. Installers was friendly and informative, and they executed it in the time frame that they had told us it would be. Everything was to our expectation and we are very pleased. We would use them again.

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    Re-Bath
    Response from Re-Bath

    Hi David, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. We are honored that you chose us to turn your home into a more beautiful and functional space.

    Verified purchase

    Reviewed Jan. 11, 2025

    A family member had a project done by Re-Bath and they were referred to me. I had a shower and bath rehab done maybe three weeks ago. They were able to get me in earlier than expected for installation. It was only a two-day process, and was very smooth. Very little disruption with the house.

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    Re-Bath
    Response from Re-Bath

    Hi, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. We are happy to hear you had a wonderful experience and are grateful for the 5-star review.

    Verified purchase
    TechPriceStaffRates

    Reviewed Jan. 11, 2025

    Re-Bath did my toilets and flooring and a tub to shower conversion. It was excellent. It was right before Thanksgiving that they installed it. They were timely and efficient. Probably one of the biggest contrasts with other contractors I've had here is that they were very clean. They took care of everything. They did a good job communicating what the process was. The pricing was fair. I had three different proposals before I made a decision. The process was good.

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    Re-Bath
    Response from Re-Bath

    Hi Cathy, we are thrilled to hear our team was able to provide you with a fantastic experience. Your positive review means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you.

    Verified purchase
    CoverageTechPriceRates

    Reviewed Jan. 11, 2025

    We did a 17-inch bathtub, the walls inside the bathtub, bathroom counter, two sinks, two faucets and the showerhead. I chose Re-Bath because they were willing to work with the price. The installation was easy. They did install the wrong showerhead, but they fixed it. It was perfect and I like it. I feel better after my bath.

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    Re-Bath
    Response from Re-Bath

    Hi Jacqueline, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. We are so glad you are enjoying your remodel and appreciate your review.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 8, 2025

    We did a tub-to-shower conversion with Re-Bath, and I like it! The sales rep was great and the installer was lovely. This is our second time working with them and they do a good job, and I wish they would do kitchens as well. I would recommend Re-Bath to friends.

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    Re-Bath
    Response from Re-Bath

    Hi Liz, thank you for your business and for trusting in us to help make your home more beautiful and functional. Your recommendation means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you.

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 7, 2025

    I heard that my neighbor had her bathroom done with Re-Bath, and I had Re-Bath put a walk-in shower for me. The sales rep was wonderful, and so were the two installers. I had to wait six weeks for the product to come in, and it took a day and a half to install. Everything was done professionally and they cleaned up. I couldn't be happier with the whole job.

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    Re-Bath
    Response from Re-Bath

    Hi, we love positive feedback and your review is no exception. We are honored that you chose us to turn your home into a more beautiful and functional space.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceMaintenanceStaffRates

    Reviewed Jan. 7, 2025

    We saw the sign for Re-Bath down the street and thought we'd call. We were happy with the salesperson who came out. We needed the work done right away because the person living there needed it since she was on a walker now. We did all the tear-out, but the price was still $14,000. We thought it was very expensive, but we didn't get another estimate because we were in a hurry. When my brothers tore out the wallboard, they found that the wood behind it was wet, so they had to take the side of the house off and replace the wood. It was a huge project. The installers came out after that and did what they needed to do. The service was great and the quality is very good.

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    Re-Bath
    Response from Re-Bath

    Marianne, we are thrilled to hear our team was able to provide you with a fantastic experience, and that you're loving your new bathroom. Your recommendation means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you.

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    PricePunctuality & SpeedBillingRates

    Reviewed Jan. 5, 2025

    After four and a half hours of dealing with this "used car salesman" I signed several illegible computer screens knowing I would cancel, only to be told it was too late. They said I only had three days to cancel. They quoted me a price of $20K for a small shower stall....no way. I'm still getting bills that I will never pay!

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    Response from Re-Bath

    Gary, thank you for bringing this matter to our attention. Please contact our team at your earliest convenience and we will do our best to resolve this with you. We hope to hear from you soon.

    Customer ServicePriceRates

    Reviewed Dec. 20, 2024

    Once they're done you will not hear from them, terrible customer services, they also do not clean their mess up. I had sheetrock dust throughout my house.. They will tell you anything to get your business. Go elsewhere. They are not worth the price they charge.

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    Response from Re-Bath

    Ron, thank you for your review. At Re-Bath, we aim for 100% satisfaction in everything we do. We are sorry to hear that we fell short in that expectation. Please do not hesitate to reach out if you have any questions or concerns.

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    MaintenanceStaffResolution

    Reviewed Dec. 17, 2024

    I went to Hanson, but they weren't doing the complete wash bath. They just do the tub system and I needed the around-the-tub area done as well. I went with Re-Bath and a gentleman came for the installation. His name is Nick. My husband and I thought it was gonna be a two-man job at least, but it was just one. We followed his instructions and didn't use the grab bar within the time frame he gave, but it became loose the day after the installation was completed. The manager had to come out and try to fix the issue. He caulked around it. He said that if we had any more issues with that grab bar, he could come back out. That was unusual to make that kind of statement to a customer. I was not expecting anything to go apart from it because we spent quite a bit of money for it. But so far, so good. We use the tub every day and I hope we won't have another issue with it.

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    Response from Re-Bath

    Michelle, thank you for taking the time to let us know how we did. We certainly hope that you have not had any further issues with your bathroom or your grab bar. Should you run into any issues in the fututre, please do not hesitate to reach out to your local Re-Bath franchise for resololution. Thank you and have a great day!

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    StaffTransparency

    Reviewed Dec. 17, 2024

    We had a unit that we bought and put in but it didn't look good anymore. It was time to update. I was going through Home Depot and saw a model and the Re-Bath address. I went with them and they did the shower which we're happy with. They needed 3 days for the installation but everything was excellent. I like their courtesy and the way they explained everything. They went through each and every step.

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    Response from Re-Bath

    Hi, we are so grateful for your business and your positive review. We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours. Thank you for your high-star rating. Please consider us again for your next bathroom project.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffTransparency

    Reviewed Dec. 16, 2024

    We had Re-Bath do our bathroom on the main floor four years ago and we were really happy with that, so we called them for the basement bathroom this time. The sales rep answered all the questions. He had to come back to do one measurement over again to make sure of something that he was asked about, but everything was on schedule as far as when they had everything ready to come out. When they were doing the work, it took a week, and the guy answered all our questions and kept us up to date on what they were gonna work on every day, so we're happy with it. We had them put in a shower and we also got a new toilet as well as a new sink and counter. They finished the job about a month ago, and we're really happy with them from the whole process.

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    Sales & MarketingStaff

    Reviewed Dec. 15, 2024

    We got a thing in the mail from that value pack that gave us a discount when we got a bathtub, the walls, and flooring from Re-Bath. Their reps were very good and the installation was excellent.

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    Punctuality & Speed

    Reviewed Dec. 15, 2024

    When you sign up with Re-Bath, you're told that it's X amount of weeks long. They oversold and underdelivered on that. We started the process at the end of April and it was supposed to take 14 weeks. And we just got things completed a month ago. We changed everything in a small master bathroom which included the floors and the cabinet. The shower stayed the same but there was a jetted tub that we no longer wanted. We removed that and it turned out phenomenal. It was good all around. When Re-Bath told us they would take five days from start to finish, for the most part, it was five days. The guys showed up on time and cleaned up every day. We started on a Monday and before the end of the day on Friday, that part of it was done. Then, we had to wait.

    Once that was done, they had to order glass for the shower doors and wall. We were told there were supply delays. It was very disturbing as to how long it took. But Re-Bath did an exceptional job. We were happy with the quality of the materials, the workmanship and the gentlemen who did all the work. We were very satisfied. This was done for my mother. She's been wanting to have her bathroom redone for quite a while and she loves it.

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    Response from Re-Bath

    Hi, we appreciate you taking the time to leave us a review.

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    CoverageSales & MarketingMaintenanceStaff

    Reviewed Dec. 15, 2024

    I did the bath-shower combo through Re-Bath. The sales rep was a good guy. The installer did a good job. There was just some damage that didn't get fixed. I had to fix it myself. It was some minor drywall stuff that was supposed to get taken care of by a drywall guy. The bathtub is fine. The repair is not so much.

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    Verified purchase
    Customer ServiceTech

    Reviewed Dec. 14, 2024

    We had a bathroom redone through Re-Bath. We signed up for it back in the middle of July. They just finished last week. Installation was fine once they got to it, but it took them six months to do it. There is also one problem that I called into them, and also pointed out to the guy that came out to install the shower doors. He made a note of it and they were supposed to get back with me. That was last Friday. They still haven't called me. That's why I won't refer them to anybody. The workmanship was good though.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Dec. 14, 2024

    The sales rep was 100% great. Everything was over and above what we expected. We went from a bathtub to a stand up shower and everything was excellent.

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    Verified purchase

    Reviewed Dec. 13, 2024

    I'm satisfied with their work. They did a good job. I had a pleasant experience.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Nov. 29, 2024

    I have waited a few weeks to make my review in order to live with my remodel and decide exactly what I should say. First, I want to say that Hunter did a fabulous job with the installation. As far as appearance, I like it. I like the bright and clean look. He left the bathroom spotless when he was finished. My disappointments are entirely about the walk-in tub. I regret the decision to get the tub instead of the walk-in shower. First, I have a hot water problem. When filling the tub, the hot water runs out before the water reaches the water jets. I live in a small home and the water heater is located under the house, so I am limited as to size. I have lived in this house since 1987 and have never had a problem with the hot water so it never occurred to me to even wonder if this would be a problem.

    Next, the seat warmer should just be called a knee warmer as this is the only area that gets warm and it takes a long time. The back does get warm but as the water never reaches this level, I don't lean back. I did ask the sales rep. about having a wall shower installed along with the tub but he told me Re-Bath would not do this. I have been told since that they would do this if I wanted. I am very unhappy with my decision to go with the tub and feel I should have been warned about a possibility of not enough hot water. I am now trying to decide what I am going to do about it but I also know that any fix is going to mean more expense on top of what I have already paid--and it was not cheap.

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    Response from Re-Bath

    Thank you for taking the time to share your experience with us and for waiting to write your review after living with your remodel. We’re thrilled to hear that Hunter did a fabulous job with the installation and that you love the bright and clean look of your new bathroom! It’s always great to know that our team’s efforts left a positive impression.

    We’re sorry to hear about the challenges you’ve encountered with the walk-in tub and your water heater. While walk-in tubs can be a great option for comfort and accessibility, we understand that running out of hot water is frustrating and not what you expected. We’d be happy to explore potential solutions, such as adjusting the water heater settings or other options to improve your experience.

    Your feedback is invaluable and helps us provide better guidance to customers during the decision-making process. Please don’t hesitate to reach out to our team directly at (615) 647-5703 so we can assist you further.

    Thank you for choosing us for your remodel. We truly appreciate your support and the opportunity to help make your home more comfortable.

    Staff

    Reviewed Nov. 10, 2024

    Strung us along for 2 months for a bathroom remodel. We always had to contact them to get things going. They finally decided after months that our job was “too hard “ for them. Do not recommend. Very unprofessional.

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    Response from Re-Bath

    Kelly, we deeply apologize for the delays and lack of communication you experienced during your bathroom remodel. We understand how frustrating it must be to feel like you were left to follow up constantly. This is not the level of service we aim to provide, and we regret that we couldn’t meet your expectations. We take your concerns seriously and will use your feedback to improve our processes moving forward. Please contact us directly if you would like to discuss this matter further.

    Contract & TermsCoverageTechSales & MarketingPunctuality & SpeedStaffBilling

    Reviewed Oct. 27, 2024

    On June 12th 2024, the salesperson from this company came to my house to introduce, show and measure both of my bathrooms. He gave me the bill of specification contract pages to sign in which can be canceled at any time. However, he didn't give me the 3-day notification contract pages to sign. Furthermore, to make a long story short, I cancel the project a month later due to personal hardship.

    I wrote TO HOME DEPOT CEO and to RE-BATH who is the CONTRACTOR UNDER HOME DEPOT. Oct 3rd of 2024, HOME DEPOT, ANDREW ** RE-BATH Contractor Co. came up with a HOME IMPROVEMENT 3-day cancelation agreement of 20 pages in which I haven't seen, sign or agreed to. THEY FORGED AND ELECTRONICALLY SIGN MY NAME FROM PREVIOUS DOCUMENTS AND PRODUCTS to cover their CORRUPTION. They stated that I cannot cancel and it was too late. This contractor under Home Depot Andrew ** Re-bath team is bad!!!! I have no choice but to file a claim.

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    Response from Re-Bath

    Warren, thank you for sharing your experience. We take your concerns very seriously and apologize for the issues you've encountered with the cancellation process. It’s clear this situation has caused significant frustration, and we understand your desire for resolution. Please reach out to us directly so we can look into this matter thoroughly and work toward a solution. We are committed to addressing any issues and ensuring a fair and transparent process for all our customers.

    Staff

    Reviewed Oct. 5, 2024

    Joel and Roman did a great job! Shower looks fantastic. Used it for the first time this morning. And was really pleased. They kept the noise and mess to a minimum. And kept me appraised of how they were going to do things in what order. They are 5-star employees! I used Re-bath in another condo years ago for a tub to shower conversion so never considered using anyone else.

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    Response from Re-Bath

    Hi Nancy, thank you for your kind review; we are happy to pass along your comments to the team. Thank you for your business.

    Customer ServiceCoveragePunctuality & SpeedStaffTimeliness

    Reviewed Sept. 27, 2024

    Scheduled a consult for a new shower. Rebath confirmed my appt 6 times in 2 days. (Overkill?) day before appt they canceled as they did not have a rep available. Day later I get an email stating “I” canceled and they would like to reschedule. I wrote back saying we were the ones who cancelled. I received a response from a “manager” who did not leave her name. She did apologize and said I would be put in priority rescheduling. Four days later I had not heard a word so I sent a note asking to explain what they meant by priority rescheduling. No response from the manager but received a terse voicemail from someone asking when I wanted to schedule. I’ll find someone a bit more dependable to replace my shower.

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    Response from Re-Bath

    Arthur, thank you for sharing your feedback. We sincerely apologize for the confusion and frustration you experienced with your appointment and follow-up communication. This is certainly not the level of service we aim to provide, and we regret the misunderstanding about the cancellation and lack of timely response. We understand your decision to seek another option and respect that choice. If you ever reconsider or need assistance in the future, please don’t hesitate to reach out.

    PriceStaff

    Reviewed Sept. 18, 2024

    We had an initial Consult with Re-Bath in home consultant Vinnie on 11 May, He had shared with us that the project would take 1 day, possibly a 1/2 day more and they were out about 6 week. We had asked him to submit an expedient request. Because we were having a family reunion in July. Our rebath installer came on Aug 6 for total of 13 Weeks. I was not happy. After Justin, our installer was finished we were in awe, Justin did a tremendous job, highly recommend, they are expensive.

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    Response from Re-Bath

    Hello William, thank you for your kind review; we are happy to pass along your comments to the team. We're glad to hear your new bathroom is all you hoped for and more. Thank you for the wonderful review.

    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Sept. 16, 2024

    On 26 April 2024 I entered into a contract with Rebath of Wilmington NC to install a new shower in the bathroom I was remodeling for the total amount of $17,765.00. They needed half up front so I put $5000.00 on my credit card and financed the rest through GreenSky. The install time frame was 10 to 12 weeks out. I kept asking Rebath to come and explained all they needed to have done with my remodel so they could install. Never once did they call me or send someone to inspect what had to be done. Around 1 August they sent me a text that they wanted to install on 5 August to which I agreed to. The installer showed up on 5 August and left an hour later due to my remodel was not far enough along to install the shower. The installer said I would get a call from his project manager that day.

    To this date I have not been contacted by anyone from Rebath. On 27 August I contacted Rebath and the lady that answered the phone said I would get a call from the project manager that day. Here it is 2 days later and still no phone call. One of two things I would like to happen: either Rebath comes right now and finishes the job or they can reimburse me the total amount on $8882.50 and cancel the contract. They are definitely not the Rebath of 17 years ago when they installed a shower in my mom's bathroom.

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    Response from Re-Bath

    Jeffrey, thank you for sharing your feedback. We sincerely apologize for the delays and lack of communication regarding your installation. It's clear that we did not meet the expectations we strive to uphold, especially in terms of timely follow-up and coordination with your remodel. We understand your frustration and regret that we did not provide the service you deserved. If this issue has not yet been resolved, please reach out to us directly so we can assist you in moving forward and ensure that everything is completed to your satisfaction.

    Customer ServiceTechPunctuality & SpeedTransparency

    Reviewed Sept. 16, 2024

    Visited Lowe's in Paso Robles for bathroom remodel ideas and they directed us to REBATH. Rebath came out quickly to bid from Ventura CA. I think it was. They estimated about 3 months for product to be manufactured and installed, this would of been August of 2024. Have made numerous calls to check status only to be told I'm (by a gal) she is unsure of status and will call back in 24 hrs. to update and of course NO CALL BACKS.

    We now are into the middle of Sept 2024 with the last status as now one of the countertops was hung up in production, not sure what this means other than it's probably another stall tactic. Will be calling Rebath again on Monday 9/16/24 to follow up on our last call from last week and then a visit to Lowe's to see if they can assist somehow. Either you have the product and timeline or you don't, stop stalling and give a real answer. Done waiting. Can attach invoice.

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    Response from Re-Bath

    Hello, Laurie. Thank you for sharing your experience, and we sincerely apologize for the delays and the lack of follow-up. We understand how frustrating it must be to not receive the updates you were promised, and we regret that we have not met your expectations in terms of communication and timelines. Your frustration is completely understandable, and we take your concerns seriously. If your issue has not yet been resolved, please reach out to us directly, and we’ll do everything we can to provide a clear update and work toward a solution.

    Reviewed Aug. 10, 2024

    I switched from a tub to a walk-in. Wanted the lower-edged floor pan to prevent tripping. Was never told about slanting into a V shape. Kills my hip when showering. Asked for other regular floor pan and was told that's all they have. Regret the whole experience.

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    Response from Re-Bath

    Michelle, thank you for sharing your experience. We’re sorry to hear that the floor pan design has caused discomfort and that this wasn’t explained fully during the planning process. Your satisfaction and comfort are very important to us, and we regret that we fell short of your expectations. If there’s any way we can help improve your experience, please feel free to reach out.

    Customer ServiceContract & TermsTechPriceRefunds & PayoutsBillingRates

    Reviewed July 29, 2024

    In our case Re-bath is linked to Home Depot. After receiving our astonishingly high price quote, we were told HD was the true vendor processing our "down payment." HD was "down" when payment information was submitted (THREE TIMES). We called HD to cancel order and payment but were told they had nothing to do with the order... Say what? We have decided that the so-called tag team financial arrangement was bogus, and we have asked for cancellation and refund. Wish us luck.

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    Response from Re-Bath

    Hi, Peter. Thank you for sharing your feedback. We’re sorry to hear about the confusion and frustration around the payment process. We strive to ensure a smooth, transparent experience, and it’s clear that this situation didn’t meet those standards. If your issue has not yet been resolved, please reach out to us directly so we can assist further. We appreciate your patience and understanding.

    Customer ServiceTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 18, 2024

    We are happy with the final product, but the cleanliness, customer service, and sales tactics were not good. We were initially told it would be 3 days from start to finish "unlike other contractors who drag things out for weeks or months," and we were told they were extremely clean and use tarps to trap the dust. They showed us a complete remodel of a bathroom and said that costs about $24 k. Ours was just the shower and they added acrylic around our tub (no demo on the tub) and it cost over $21 k. We thought it would be an amazing experience and worth the extra money after the sales pitch.

    First, we waited 10 weeks after paying half to start. The supervisor said it would be in 2 phases because they had to custom make the door and did not give us a time change from the original 3 days. When they did start, they did "phase 1" in 3 days leaving a massive dusty mess in our master bedroom and garage where they asked if they could work. There was also so much wood and drywall in the carpet after they left I couldn't get it out with my regular vacuum. They said they only put up tarps to stop the dust if you ask. We didn't know that until after they were done.

    The workers were very kind though. It was at that point we found out they actually had to order all the glass and it took 4 weeks to come in. We felt that what we were told at the sales pitch was not true at all. They offer you money off if you sign immediately, so you feel a little stuck. When we called about the mess, their representative was condescending and made excuses saying we should've expected all that happened. They did end up paying for a professional carpet cleaner to come clean up the mess that was left. Overall, it was a pretty awful experience.

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    Response from Re-Bath

    Thank you for sharing your honest feedback. While we're pleased to hear that you’re happy with the final product, we apologize that aspects of the experience fell short of your expectations. It’s important to us that our customers feel the value and professionalism we strive to deliver, and we regret any miscommunication around cleanliness, timing, or pricing. Your experience matters to us, and we’ll use your comments to improve our processes. Please feel free to reach out if there’s anything more we can do to address your concerns.

    Sales & MarketingPriceStaffRates

    Reviewed July 9, 2024

    I went through the process of meeting with a sales rep and getting an estimate which took several hours. I was shocked at the price. Estimate was over 40k for a shower, tile, floor and vanity replacement in a small to medium-sized bathroom. There was some pushback and pressure applied when I rejected the estimate. I would not recommend.

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    Response from Re-Bath

    Kevin, thank you for your honest feedback. We are very proud of the experience we give our customers both during and after the remodel. We are also confident that we have the products and services to meet every need. We are sorry that we are not the right fit for your project at this time. We truly hope you find what you are looking for in your search for a bathroom remodeler. Thank you and have a great day.

    Customer ServiceTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRatesHonesty & Transparency

    Reviewed June 24, 2024

    If I could, I would tell EVERYONE to STAY AWAY from ReBath! The sales rep was as "slick" as they come. He wrote everything down on his pad, including the rainforest shower---a teak seat and an 8" spread for the vanity faucet. He explained that these were "extras" and they would not be cheap but that they were a good thing for seniors. He quoted me a cost--- I signed a contract and when the official contract came in, the cost was all lumped together with no line by line accounting. I requested it at least five times but to no avail. After about a week or so, the sales rep called to tell me that the quartz counter top was unavailable--- They couldn't find one to fit the decor of the bath, so I backed out of having them do that and asked for an accounting of what that was estimated to be--- I went to a stone place an purchase a quartz stone top --ReBath's price was 6.5 times more than what I paid.

    Installation was done by two VERY Professional guys-- who were very competent-- but during the install I discovered that there was no Rainforest shower--which I ordered and supposedly pain for. I called the Sales rep---No answer and no call back. The installer called the company and they said it was never on the contract---and that they could add it for $800.00 more---NO THANKS. The installers continued for two days and I watched everything--They did a GREAT job! It looked great as they got near the end. I needed to leave my home---and when I came back they were finished--It looked great---They left and after about a few moments, I realized there was no seat (which I presumed that were going to put in last).

    When I called the company--- I got the same response-- "not on the contract" and again, The Sales rep had told me how good it would be to have a seat--and included it in the contract--and I supposedly paid for it!!!! When a "manager" called me late in the day, he told me the same thing and that "unfortunately" a seat could not be retro-fitted. He suggested that they maybe MIGHT be able to send me some money to go and buy a seat from a medical supply store. I was so angry. Told him that I needed to hang up before I used language that I would regret---and told him to call be back when I could be more restrained. That was two weeks ago----No call back. I now have contacted the council on aging in my state and they are looking into ReBath. GO somewhere other that REBATH if you’re looking for an honest company---because they are not!!!!

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    Response from Re-Bath

    Hello Richard, thank you for taking the time to leave a review of your experience with Re-Bath. We regret to hear that it was not a positive one. We strive for excellence in every remodel we do. At Re-Bath, we strive to provide exceptional service and high-quality products to all our customers. We understand that our industry practice of not providing itemized receipts or detailed breakdowns can cause disatisfaction. Our goal is to simplify the process and offer a comprehensive package that includes all necessary components and services to complete your project to the highest standard. If you would like to discuss this further, please contact our customer service team at 800-426-4573. Thank you and have a great day.

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    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed June 23, 2024

    During estimate we were told after the wallpaper was removed and walls painted they would look new. Not even didn’t they look new there were huge chunks of paper left and simply painted over. So bad was it I had to hire my own guy to come out and remove wallpaper and paint again. The plumber left a huge mess in the basement I had to clean up myself, he also put the shower head very tall with my wife being short. NEVER bothered to even ask. Then listen to this when the job was complete I was told to make the check out to Lowe’s which I did, a few days later Rebath said I needed to pay Lowe’s in person. I told them no problem just send the check back to me and I will go into their store.

    My check came back to me with a big void written on it so I had to write a second check for no reason. I called the office saying what the heck and it fell on deaf ears like my other concerns. We spent $20,000 on this project. Yes I said TWENTY THOUSAND, all I wanted was $400-$500 to cover these issues and nothing, not a SINGLE penny. Both Lowe’s and Rebath care ONLY about their bottom line NOT their customers. I would give zero starts except the technicians were good, it was the subs and management who are bad. One guy from Rebath actually came out with a serious attitude from the main office saying, "Oh we never said all of the paper would be gone." For these reasons look elsewhere and all because they refused a Minimum compensation for these issues.

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    Response from Re-Bath

    Hello Karl, thank you for taking the time to leave us your honest feedback. We strive for 100% satisfaction, and it is discouraging to hear that this was not the case. We would like to have a better understanding about your experience. Please reach out to us at (856) 283-0601 at your earliest convenience and we will do our best to resolve this with you.

    Sales & Marketing

    Reviewed June 10, 2024

    So I went to Lowe’s looking for a simple tub with door. They have models from 2800 and up. They set me up with a free home estimate. The sales man Bobby ** comes out, looks at the bathroom for all of 3 minutes, and proceeds to try and sell us a tub with jets, nozzles, full ceiling etc. no measurements, just goes on the computer and comes back with 21,500.00. Really? These guys are crazy. Told him to get out, for that I can get a nice decent car go to Italy for a week, and splurge on scuba lessons. Stay away. A sucker born everyday, not this guy. Would go negative stars if I could.

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    Response from Re-Bath

    Hello Daniel, thank you for taking the time to let us know how we did. We are very proud of the experience we give our customers both during and after the remodel. We are also confident that we have the products and services to meet every need. We are sorry that we are not the right fit for your project at this time. We truly hope you find what you are looking for in your search for a bathroom remodeler.

    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed June 2, 2024

    I got a shower from Re-Bath. The sales rep was very good. Installation was great. I'm really impressed with the whole shower. It's awfully expensive but the overall quality is very good. The floor just needs to be a little bit rougher. It's got a little bit of texture to it, but it needs more.

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    Response from Re-Bath

    Kathy, thank you for sharing your experience with Re-Bath. We're delighted to hear that you are impressed with your new shower and that both our sales representative and installation team met your expectations. If you have any other suggestions or need further assistance, please don't hesitate to reach out. Thank you for choosing Re-Bath!

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed June 2, 2024

    Re-Bath's salesperson was very quick and must have had somebody that he was training. He was in and out of here in 15 minutes. Also, he didn't help me that much with picking the color. He told me that since the one we picked had some of the colors of my tile in it, it probably would be fine. And it turned out that it's a bluish marble color. I have browns in my bathroom, so it really did not match. So we'll figure out a way to live with it. As far as the input, the service of the guy who came to work on our bathroom was wonderful, except for the fact that he did not do any electrical work. So, he couldn't raise the ceiling up because the fan had a tube that bent away and he didn't know how to handle it. Re-Bath didn't have as much experience about doing this stuff as I thought they did and I wouldn't recommend them. But it's easy for my husband to get in and out of their product, and the quality is good.

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    Response from Re-Bath

    Miranda, thank you for sharing your detailed feedback. We apologize for the aspects of your experience that did not meet your expectations. Your feedback is invaluable, and we will use it to improve our training and processes. We're glad to hear that the quality of our product meets your needs and that your husband finds it easy to use. If there’s anything more we can do to address your concerns or improve your experience, please don’t hesitate to reach out to us directly.

    Verified purchase
    Staff

    Reviewed June 1, 2024

    Their rep was very good in explaining everything during the presentation. I got a new toilet and flooring and I got the bathtub removed and the guy did a wonderful job. He asked me a lot of questions, where to put things, and I was very impressed. It looked great and he cleaned up after himself. I'd tell others to use Re-Bath.

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    Response from Re-Bath

    Thank you for your wonderful feedback! We're thrilled to hear that our representative provided a clear and informative presentation. We're delighted that the final result met your expectations and that the cleanup was thorough. Your recommendation means a lot to us, and we're grateful for your support. If you need anything in the future, please don't hesitate to reach out. Have a great day!

    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed May 29, 2024

    DO NOT USE THEM!! ReBath in Lake Villa. Terrible company! Failure to give information by the consultant when asked about the time frame several times during the visit. I was looking at a certain short time frame. He kept the information even though I kept mentioning the time frame I was looking at to be completed. I was NEVER told it was done in TWO SEPARATE installs which delays my install even longer. I found that out yesterday by the receptionist Peggy. I was told it would be a custom door. He was taking measurements during the consult but never told me that the custom door was not going to be measured and ordered AFTER the original install were to be complete to assure the measurements to be correct.

    I am on a time frame and was concerned about the time available. Of course the consultant never told me it would it be possible with that 2-4 week order for the custom door were to follow because I would be out of the window to have the project completed. I was given a callback from the officer manager Christina weeks after as I was told originally she was on vacation.

    Finally I got a callback and was told to look in my contract after it was signed and they took half my money. Not a good way to handle an upset customer. Now I’m stuck waiting on them. The office manager Christina just kept telling me “there’s nothing she can do and it’s in the contract.” The consultant is an extension of ReBath and should’ve explained the two part installation process along with the two separate time frames during the consultation. Instead he lead me to believe that the original rushed time frame was the full amount of time to complete the entire install. What a headache and a waste of time. Now I just wait…. Impatiently!

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    Response from Re-Bath

    Hello Wendy, thank you for sharing your honest feedback. We want to assure you that our standard procedure is to order all custom doors only after the shower walls are installed. This allows us to take precise and accurate measurements, ensuring the custom shower door fits perfectly. Obtaining exact measurements before the wall surrounds are in place is challenging. We apologize if this was not clearly communicated to you beforehand. If you have any questions or further concerns, please feel free to contact our customer service team at 800-426-4573.

    Customer ServiceContract & TermsTechSales & MarketingPunctuality & SpeedOnline & AppMaintenanceStaffEase of UseCommunicationHonesty & Transparency

    Reviewed May 19, 2024

    I would never recommend this company to anyone as I had a 100 percent better experience with another company. First my salesperson lied to me twice. She said there was a sample of what I had selected at their showroom and there was not. Also she said that they are booking out till November which is OK as I can bid time off work. Well November was almost over with no communication till I called and encountered the rudest employee telling me that it was 18 weeks from measure. In fact so rude I didn't even want Rebath in my house. There is nothing in my contract that says that. I changed order to antique bronze but got a call that its fixtures was not available only to find out later that it was so they had to make a change after install.

    They put a hole in my closet wall which they did fix the sheetrock and compensated me for the painting. Really didn't need another project! They do not have a satisfaction guarantee which is a huge reason I would never recommend them and the other company did. I was very dissatisfied with the color of my panels. The little sample of my panel gave me the impression I was getting an antique white with black and grey veins running through it. When they went to install a panel I had to stop them as the panel did not match what I was thinking I was getting. The color turned out to be this ugly hot chocolate color that did not match the flow of the rest of my house which has warm tones. The caulk was even light grey which is a cool color.

    My salesperson Karen had only showed me 2 samples that she thought would work and I trusted her as there was really no picture or sample at showroom. They came out and talked about lighting change before picking paint. Nothing helped. They offered me a crappy deal to get new panels. I do not trust their process. Rebath does not have a brochure or a finished show room. The website isn't that great. Apparently they have 20 colors to chose from but how come I was only showed 2? This company has only one number to call and no one to text directly.

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    Response from Re-Bath

    Lisa, we deeply regret to hear about your disappointing experience with Re-Bath. It is our goal to provide excellent service and clear communication, and we are sorry to learn that we fell short in your case. If there is anything we can do to address your concerns or if you would like to discuss your experience further, please contact us directly. Your satisfaction is important to us, and we hope to have the opportunity to make things right.

    Verified purchase
    Punctuality & SpeedStaffResolution

    Reviewed May 18, 2024

    I got a walk-in shower and I also had a vanity put in and a toilet by Re-Bath. They have an elongated toilet and it's really good. I had a floor put in too. My previous floor had grouts in little tiles and it looked like it was dirty. They did a beautiful job of putting in the floor. The toilet and the vanity and then the shower are excellent. We were supposed to be done by mid-December, but it didn't get done until about February because of waiting for the vanity. But everything worked out well.

    Re-Bath has a real good salesman too. His name is Jerry and he tells you the way it is. Jose did an excellent job putting in the shower. He modified the sitting area where I am sitting. The people next door to me have a seat that they can fold it down. Mine is permanent, but it's really good. They put in grab bars, too. I need those to get around. It was a really good job. I had another bathroom modified a little bit too with a new floor and new toilet and had some grab bars put in there. So it's functional. I can get in and out of the shower, over the tub. The toilets they put in are higher and they're more functional in different things. So it's really good. It's been a good experience. I'd recommend it. If I had any problem or any questions at all, we resolved it.

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    Response from Re-Bath

    Hi Andrew, thank you for taking the time to leave us a review. We are thrilled to hear our Design Consultant was able to provide you with such a fantastic consultation, and we are so excited to give you your dream bathroom. If you have any questions throughout the process, please don't hesitate to give us a call. Our team is here for you every step of the way.

    Verified purchase
    Staff

    Reviewed May 18, 2024

    We had two walk-in showers done through Re-Bath. There were two gentlemen that were here. They told me step-by-step what they were doing. It was a good experience as far as them letting me know exactly what was gonna be done. They would bring me in and show me what they were planning on doing. They were very courteous and very pleasant. Everything was great. Quality is good. I like the total look of the shower. It looks nice, clean and modern. It is also easy to clean. I love it. I had one put in my daughter's bathroom and she loves it.

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    Response from Re-Bath

    Constance, thank you for your kind words and this wonderful review. We are so happy to provide effortless remodels to our amazing customers like yourself. We are so glad you are enjoying your remodel and appreciate your review.

    Verified purchase
    Punctuality & Speed

    Reviewed May 16, 2024

    We first used Re-Bath 10 years ago to completely remodel the bathroom. On installation day, one of the guys came in, went to the bathroom, and asked me about a couple of very minor questions. Then, he closed the bathroom door and he walked out 12 hours later complete. I've never seen anything quite so finished looking than what they did. It followed what they said it would look like and I never had to do anything for 10 years.

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    Response from Re-Bath

    Jerry, we are thrilled to hear our team was able to provide you with a fantastic experience, and that you are still loving your bathroom after 10 years. Thank you for trusting Re-Bath to turn your bathroom into a more beautiful and functional space.

    Verified purchase
    PriceRates

    Reviewed May 16, 2024

    When I had a guy from Re-Bath come over and talk to me about it, it sounded like he had a good product. The price was a little high, but it seemed he could do a good job or warranty-wise. I put in a new shower and a new floor and so far, it's all working well. It makes a big difference in my shower. The liner is not gonna have any problem with any type of a stain if water runs off.

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    Response from Re-Bath

    John, thank you for sharing your experience with Re-Bath. We're delighted to hear that you are pleased with your new shower and floor. It's great to know that our product has made a significant difference in your shower experience and that the liner is performing well and resisting stains. If you have any questions or need further assistance, please feel free to reach out. We appreciate your feedback and your trust in Re-Bath.

    Verified purchase

    Reviewed May 15, 2024

    Everything was 100% with Re-Bath. The work was great and the guy who put it in was great. Everything went smoothly. I was very happy. It's a nice shower and I like that they have rails.

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    Response from Re-Bath

    Hi Michael, thank you for sharing your experience with us, we are so grateful for your positive review. We are grateful to have earned your business and hope you are loving your new bathroom.

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    TechSales & MarketingPunctuality & SpeedStaffBilling

    Reviewed May 9, 2024

    Re-Bath Knoxville BUYER BEWARE: Re-Bath used the old “Bait and Switch” on me. They gave me a written proposal for a “zero barrier” shower, I signed the contract and gave them my credit card. 5 (FIVE!) days later I received a TEXT message that said they can’t warranty what they proposed, and suggested something entirely different. My salesperson was embarrassed and apologized as it wasn’t his fault. Be VERY careful when trying to do business with this company. Cannot recommend a company that does business like this.

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    Response from Re-Bath

    Hello Mr. Slaton, thank you for your feedback. We want you to know that Re-Bath always takes into consideration the safety of our clients, as well as the quality of our work. For your specific project, our manager realized that the chosen shower door would cause water to leak, causing possible safety hazards as well as a larger problem in the long run. Therefore, we communicated that and gave you an alternative solution which would take care of the problem, give you a beautiful, safe, and properly functional bathroom. We hope you understand and apologize for the misunderstanding! Please feel free to contact our office if you should have any questions or further concern about this at 865-392-1055.

    Reviewed April 28, 2024

    Highly recommend their selection of bathroom fixtures. I was pleasantly surprised by the variety of sustainable bathroom fixtures available on this website. It's great to see a company committed to give top-notch service!!!.

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    Punctuality & Speed

    Reviewed April 23, 2024

    Smooth transaction from start to finish by Re-Bath. Ordering online was simple, and the delivery was prompt. The bathroom accessories I purchased were well-packaged and arrived in perfect condition!!!

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    Verified purchase
    TechSales & MarketingStaff

    Reviewed April 22, 2024

    When Re-Bath came out, they had exactly what I wanted. The salesperson was very helpful and the person that installed was very nice.

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    Response from Re-Bath

    Hello Kathy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Re-Bath. We are honored that you chose us to turn your home into a more beautiful and functional space!

    Verified purchase
    Staff

    Reviewed April 22, 2024

    Everything looks great. We're very happy with Re-Bath and we would use them again. The rep was very thorough and answered all our questions. We have a drawer that wasn't put in right in the vanity that's not aligned, but we can fix that.

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    Re-Bath
    Response from Re-Bath

    Hi, Joan! We are so grateful for your business and your positive review. We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours. If you have any trouble with that vanity drawer, please do not hesitate to reach out to our customer service team at 800-426-4573. Thank you and have a great day!

    Verified purchase
    Sales & MarketingStaff

    Reviewed April 22, 2024

    We did our shower and increased the size of it and then replaced all the fixtures in the bathroom and added some things that matched the shower to tie everything together. The sales girl was great, and the installers were very good. We've had several renovations going on in our house over the last year (flooring, kitchen, and bathroom), and by far, these guys were the best. They were professional and knew what they were doing. Anybody that asked me, I would recommend Re-Bath.

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    Response from Re-Bath

    Hello Jeff, thank you for your business and for trusting in us to help make your home more beautiful and functional. We enjoyed working with you during the design process and throughout your installation. We are confident you will love your new bathroom for years. Have a great day!

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceMaintenanceStaffRates

    Reviewed April 21, 2024

    Re-Bath redid my bathroom. They took out the tub and put in a new walk-in shower, new countertop, new vanity, and a toilet. The sales rep was really good. He was very knowledgeable and a really nice guy. I really liked him. I went with Re-Bath because I liked the sales guy. The installers were really professional. They came in. They worked all day. The only thing was the clean-up. They didn't leave any parts, but there was dust in the window sill and on the cabinet. After we got it done, my wife had to clean the whole bathroom. They had to order another part and they're coming in to put it in tomorrow. The vanity over the toilet had a stain on it. They tried to get it off, but they couldn't. They tried to fix it. They couldn't fix it. So, they're gonna replace the whole thing. They're supposed to come tomorrow morning to put in a new one.

    I'm not happy with the toilet. It's not a high-quality toilet. I gotta talk to them about that because the seat comes loose, and that shouldn't happen. It snaps back in place, but you don't want the whole seat to come apart while you're sitting on the toilet and you’re moving. That's not a good feeling. Other than that, everything was good. They cracked a little plate on the light switch. But when I called them and told them, they came out and fixed it. So, I'm really happy with Re-Bath. Every time I had an issue, they took care of it. Re-Bath was a little bit more pricier, but it's worth. I love my shower. I'm happy with everything. I don't mind the price as long as I get a good product.

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    Re-Bath
    Response from Re-Bath

    Hello, Mr. Bean! Thank you so much for taking the time to leave us such a kind review of your experience with Re-Bath. Remodels can get messy and we are sorry to hear that our crew missed some spots when cleaning up. We will use your review to refine our process and make sure that this part is not missed during future projects. We appreciate your business and hope that you continue to love your new bathroom for many years to come!

    Verified purchase
    Staff

    Reviewed April 20, 2024

    My experience with Re-Bath was great. We got a complete bathroom done. We got the floor, the shower, and the bathtub done. The installer was great. The shower took two days and the tub and the flooring took four days to be installed.

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    Response from Re-Bath

    Hello Veran, we are so happy to hear that you had a great experience with us here at Re-Bath! Thank you so much for your kind review and for your business. Have a great day!

    Verified purchase
    PriceStaffRates

    Reviewed April 20, 2024

    We had our tub taken out and purchased a walk-in shower from Re-Bath. The first gentleman that we saw, our experience was a little vague, but then we talked to another person a little higher up, and he got everything straightened up and it worked out well. The installers were great and easy to work with. They were clean and it was nice. The price is always more than you wanna pay, but that's the way it works. We're very happy with what we have, though, for the price. They did a wonderful job. I would recommend them.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed April 20, 2024

    We purchased a walk-in shower from Re-Bath. It's great. I love it. The seat is all right and I like the shower head. It's cool. The sales rep showed us samples and gave us finances. He left me his phone number and said, "Call me any time you want." I kept calling him about when they were gonna do the job, but came to find out he quit. But the installers met my expectations for the timeframe. They said it was gonna take about two days and it did.

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    Response from Re-Bath

    Hello Donald, thank you so much for taking the time to leave such a nice review. We are so happy to hear that you are enjoying your new bathroom. We hope you enjoyed the process as much as we enjoyed working with you. If you should ever run into any issue or have any questions, please do not hesitate to contact our customer service team at 800-426-4573. Thank you and have a great day!

    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed April 15, 2024

    The sales rep at Re-Bath explained everything very nicely and had nice pictures to show us what the different kinds of lining would be in the shower. So, he was very efficient and very knowledgeable. The installer was one young man and he did a fantastic job. It took two days and it was excellent work. It was a good price for the quality of service though I would like to have it been less money since we were retired and on fixed incomes. Part of the reason we went with Re-Bath was that other ones wanted to come give us an estimate but they couldn't guarantee they’ll even have it finished by June. My brother and his wife were coming from my middle granddaughter's wedding in June and she’s not able to step over that kind of a situation and the walk-in shower provided the convenience of not having to get into a tub.

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    Response from Re-Bath

    Hello Paul, we are so thrilled to hear that you are loving your new bathroom and that we were able to make it happen so quickly for you. We are sure that you will continue to enjoy your bathroom for many years to come. Please feel free to contact our customer service team if you should ever have any questions about anything that was installed in your bathroom. Thank you and have a great day!

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    Verified purchase
    Kendall increased rating by 4 stars.
    Punctuality & SpeedStaff
    After a positive interaction with Re-Bath, Kendall increased their star rating on May 11, 2024.

    Updated review: May 11, 2024

    ReBath contacted me after this review. Surprisingly they made everything right. They fixed the doors so they stay shut & replaced the back wall which had oversized gaps at the bottom where it was caulked beyond a 1/4". They sent out an employee & he spent most of the day fixing the problems. All is good. I just wish the original installers would have listened to me initially about my concerns. Because of fixing the problems I now rate them as a 5 star.

    Original Review: April 11, 2024

    It has been over a year now & the materials were okay, but the workmanship was very poor. I have problems with the shower door staying shut because the shower plan is on a steep incline (they put wood pads under the bottom of the shower pan). They promised me they would have the walls to the floor & trim the shower pan to fit nicely without cutting the walls. They didn't & the wall cuts around the shower pan looks like a 5th grader made the cuts. They filled it with caulk that soon had holes in it.

    I talked with the installers at the time, but they were very curt about it & did what they wanted to get it done quickly. They had to come back & re-caulk the huge gaps & try to get the door from opening when I use the shower. It is disappointing from what the salesman promised & what the installers did. Of course they won't correct the problems. I hate law suits but I guess that is my only option. I need our master bathroom re-done but won't certainly use Re-Bath.

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    Customer Service

    Reviewed April 5, 2024

    I had a Re-Bath guy come over to give me a consultation on 2 of my bathroom. This was last month. We haven't received anything or heard anything from this company in Temple TX. I had call and they said they will have the guy give me a call. That never happen, I guess since we wasn't going to pay them $32,000.00 they didn't need our business. I wouldn't recommend Temple TX company to no one. That wasn't business like what he did. If I could give them a *0* I would had!!!

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    PriceBillingValueFollow-ThroughHonesty & Transparency

    Reviewed April 1, 2024

    I would never recommend this company. They do not get the job done in 3 to 5 days as promised. They left one afternoon and left the threshold plate unfinished going into my hallway. I fell and broke my arm in 3 places. So now I will always have a painful shoulder. Limited movement. They charged us 28000 dollars. I promise you it doesn’t look like a 28000 job. Our bathroom is small. We agreed because we have 1 bathroom and thought perhaps it was worth the money to get it finished in 3 to 5 days. Nope. This was done in 2020. We put 10000 down and financed the rest through enterbank. Was lied to about payment timeline. We still owe for 4 more years at 300 a month. Such a bad experience.

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    Tech

    Reviewed March 30, 2024

    I wish I could give zero star. This remodel has been a nightmare from day one. Look at the pictures. They will tell the story. They threatened to take me to court if I didn't pay, but they were not done with the project. Lowe's said not pay until they were done. It took 72 days to complete this nightmare of a remodel. The bathtub walls are still not even. The door is still loose from the damage they created. The toilet sits uneven, and they put in a new subfloor. I don't know, maybe shims? The drywall that they patched is wavy and very noticeable that it does not match the walls. They damaged the walls because nothing was wrong with them before the nightmare. Never again, and I would not recommend you spend a penny with this company. I hate going into my bathroom. That is how mad I am about their work.

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    Response from Re-Bath

    Hello Bill, thank you for your honest feedback. We are dissapointed to hear that you are anything less than satsified with your new bathroom remodel. We would like the oppurtunity to discuss this matter with you further. Please reach out to our customer service team at your earliest convenenience at 800-426-4573 so we may work towards resolution. We hope to hear from you soon.

    Verified purchase
    Sales & MarketingStaff

    Reviewed March 20, 2024

    I had a tub, and I wanted a whole shower. The sales rep had a lot of things to show me, and installation went good. It was two people and it didn't take but a day and a half. The quality was excellent, and I loved it. It's a beautiful shower, and my life is better.

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    Re-Bath
    Response from Re-Bath

    Hi Annie, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. We are happy to hear you had a wonderful experience and are grateful for the 5-star review.

    Sales & MarketingStaffHonesty & Transparency

    Reviewed March 19, 2024

    The salesperson sold us on how it would only take one day to do the install!! Well don’t believe it!! That was the selling point for us to go with company. They said they could do the job in one day so he wouldn’t have to miss more than one day of work to stay here with them. They lied about that we’re still here. Hopefully they will finish up tomorrow. The install guy is the best guy ever. It has nothing to do with him, the sales person is the one that lied to us.

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    Re-Bath
    Response from Re-Bath

    Hello Allen, we are appreciative of your feedback and for your business. We would like the oppurtunity to discuss this with you further. Please feel free to reach out to your Re-Bath team at your earliest convenience at 407-917-4939. Thank you and we look forward to hearing from you.

    Verified purchase
    Customer ServiceContract & TermsTechPricePunctuality & SpeedMaintenanceStaffEase of Use

    Reviewed March 19, 2024

    Re-Bath gave us the lifetime warranty and we liked the panels that they had compared to some of the other places. They also offered us different bars. When their rep started the project, he dismantled everything in our bathroom and the guy who came in started putting in the shower base. When he put in the panels, I noticed that there were gaps on the top. I pointed that out to him and he said he'd take care of that. But it looked weird and when I went to check it, every time we walked on it it squished. It sounded like there was water underneath. I pointed that out to the guy and he said not to worry and that they have a lifetime warranty. But what we ordered, we didn't really get when they brought it and came to set it up. They said that they were discontinued on one of the bars that we wanted. Also, one of the shower heads was really short, so we asked for a longer one.

    Also, the installer put the doors backwards and they were all scratched because they were glass doors. They left guck everywhere, which were still even stuck to my main tile from where they walked in and out of the bathroom and it stuck on their shoes and on my floor. But they told me that in a time, the guck would come off.

    I videotaped the installation from the beginning to the end because I didn't like what was coming out. Aside from that, I had to put down over $6,000 and they wanted a check prior to starting the job. Then after they started, they wanted another 5,000, and then I still owed them 1,000. So when the guy finished the project, I bugged them and pointed out everything that I felt was wrong with it. I sent so many messages to Re-Bath and asked who should I talk to to have it inspected. A week later, they sent Paul who was the inspector for the renovations. He and another guy came out. They did an inspection and they agreed with everything that I pointed out, the gaps in the ceiling, the squeaky shower, and the shower heads. This was a disaster all in one and I would never recommend them.

    They started 11-6 and I was told that the work would take four days. But one of the guys didn't show up one day and we didn't hear from them until a week after I called Paul. He said they were going to make it right for me. They sent another kid over and he completely dismantled everything that the first guy put in that bathroom. He took out all the panels, the doors, and the base. He also had to re-cement when he took up the base of the thing. The boy that had done it prior had put a big blob of cement in the middle where he had moved the dray and when he set the base down, he expected that cement to smash down and seal up the base. But it didn't. It stayed intact in one thing, so it was rocky and uneven.

    When the second boy took up that base, we understood why it would squish. Then he put up everything, fixed the gap and put up the panel. He was showing us everything that he was doing because I was already upset. This remodel was supposed to be done before Thanksgiving but when Thanksgiving came, there were no doors. Christmas came and nothing was done. I was really upset and I wanted to talk to them but they ignored me. They didn't put me through.

    The first installer also cut our tile zigzag all the way across our base and left a big gap there and when I showed that mess to Paul, they decided to hide it with a piece of wood that runs across my shower base. Then they tried to seal it and it doesn't seal. It's still like that and it's an embarrassment. Then they wanted their $1,000. I asked them if they were going to compensate me because we were going to have to eventually re-tile because of what they did to the corner. Instead of taking the whole 1,000, they told me I only owed them $500. I told them that it's going to cost me more than that for the work I needed to get done. But I didn't want to deal with them anymore and I just wanted it all done. In the end, it took them months instead of days to complete our project.

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    Response from Re-Bath

    Priscilla, thank you for bringing this matter to our attention. We believe everyone deserves a bathroom they love, and we are disappointed to hear you are not completely satisfied with your new bathroom. We'd like the opportunity to discuss this with you. Please contact our customer support team at 800-426-4573 at your earliest convenience. Thank you and we hope to hear from you soon!

    Verified purchase
    MaintenanceStaff

    Reviewed March 19, 2024

    I like that Re-Bath has a showroom I could go to and see what the product would look like, where the other ones didn't offer that. I had a bathtub taken out and a walk-in shower installed. The installer arrived on Thursday morning at 9:00 and was done by 2:00 the following day. He was very pleasant and answered any questions I had. He worked diligently. He wouldn't even stop for a coffee break. Now I see a nice shower instead of an old bathtub.

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    Response from Re-Bath

    Hi, thank you for sharing your experience with us, we are so grateful for your positive review.

    Verified purchase
    Coverage

    Reviewed March 19, 2024

    We liked the salesman that came to our house as well as the people in the office and the workers. We had the complete shower, the walls, the flooring, and the countertop. They came on time and laid down coverings on the floor. They started tearing out the surrounding walls that was around the tub and went right to work. Their workmanship was great. I had wallpaper that I didn't want ruined and they were careful not to nick the wallpaper.

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    Response from Re-Bath

    Hi Terry, thank you for your business and for trusting in us to help make your home more beautiful and functional.

    Verified purchase
    Tech

    Reviewed March 19, 2024

    We had a leak so we had to have the pipes replaced. We had to have Re-Bath come and take out what they had done. After the ceiling and the walls were done, Re-Bath came back, put everything back up and it's beautiful. The young man went to work and did his job. He was personable. He would talk to my husband and tell him what was going on. We're very happy. Our bathrooms look as nice as when they were done. Everything is finished beautifully. There are no gaps anywhere. It's very easy to clean. The fact that I have everything white and it doesn't get orange at all from our well water is the best. The coating that Re-Bath has on their shower and tub will never get orange from well water. We've had two different people get Re-Bath after I've told them about it and they saw ours. They're very happy with theirs too.

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    Re-Bath
    Response from Re-Bath

    Hi, we are so grateful for your business and positive review. Nothing makes us happier than to hear that you are loving your new bathroom.

    TechPriceStaff

    Reviewed March 14, 2024

    Rebath did a good job installing our tub/shower, but you need to know something about their lifetime warranty. The water spout needed replacement after a few years so I contacted them. First, contacting them is not easy. Then they told me they didn't have the spout in stock so I had to contact Delta Faucets. Delta Faucets was extremely helpful and sent out the new part right away. Rebath told me once I received the new spout, they'd come out and install it BUT they'd charge me $295 for labor. I told Delta Faucet that and they sent me a video on how to install it. I know nothing about plumbing and it took me 10 minutes. So yeah, you may have a lifetime warranty but they'll charge you a ridiculous amount of money for labor if you try to use it.

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    Response from Re-Bath

    Hello Blaine, thank you for taking the time to leave us valuable feedback about your experience with Re-Bath. I would like to inform you that our limited lifetime warranty only applies to our Re-Bath acrylic products that are manufactured by Re-Bath. Unfortunately, our warranty does not apply to products that we do not manufacture, your Delta faucet for example. Luckily, Delta does carry their own lifetime warranty, which is why they were able to provide you with the replacement faucet. However, since it is Delta's product that failed, and not Re-Bath's, the replacement of the faucet would be subject to a labor fee.

    Please rest assured that as long as you are properly maintaining your Re-Bath products (wall system, tub/shower base, liner, etc.), your bathroom will be covered at 100% for replacements of our products that have began to crack, chip, peel, or discolor. If you have any questions or concerns about our lifetime warranty, please feel free to contact our customer service team at 800-426-4573. Thank you and have a great day!

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    CoverageTechPunctuality & SpeedStaff

    Reviewed March 1, 2024

    I got my whole bathroom redone, and the installers were very punctual, professional and really cordial. They came in and redid the shower, tub, vanity, medicine cabinet, toilet, and floor. Re-Bath said it would take about three to five days, and it took the installers about three days. However, I had a couple of touch-up items that required some setting up, so they had to come back and we had to put it on the schedule. The came back, filled my tub and moved it out, then I had an issue with my light fixture, which they fixed as well. I really enjoy my bathroom, and I like the tub because it's bigger than the one I had before.

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    Response from Re-Bath

    Hi Marian, thank you for sharing your experience with us, we are so grateful for your positive review. We're thrilled to hear you love your bathroom remodel and know you'll enjoy it for many years.

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    PriceValue

    Reviewed Feb. 29, 2024

    The installation with Re-Bath was very good. It was just one man and he was very good. He came on time when he said he was coming. He had it done the time they said they were gonna have it done. The total installation took three days. We love the quality. We like the whole bathroom. It was worth the money.

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    Response from Re-Bath

    Hi, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. We're glad to hear your new bathroom is all you hoped for and more. Thank you for the wonderful review.

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    CoverageTechPriceStaff

    Reviewed Feb. 29, 2024

    Patrick had a canned presentation and even though I said that we've already got one, he still went through with his complete presentation. So it was a little tedious. But he did a good job. For a new customer, he would be super because he went into the details very thoroughly and completely and definitely answered every question we had. The installation team was an older man and a younger man. They’re a dad and son team. They were definitely very professional, and explained everything they were doing. The shower is in a separate little building behind our house. I walked over and checked on them and they told me where they were in the process. When they were ready to close it up, he pointed out everything that he had done and why he did it the way he did. It wasn't properly vented before so he properly vented it.

    My son's house smells so much better now. Plus, he had a lot of surface mold stuff happening and that stopped when we got the proper venting on the drains. They did excellent work. My son has been using it and he loved the fact that he had more room to get a shower. His large dog gets a shower in there too. He said he really likes the door.

    When my husband had shoulder surgery, we had Re-Bath to redo our shower. They replaced a fiberglass shower with a Re-Bath shower. The installer put in all of the grab bars we wanted where we thought we needed them and fixed it where the door would swing the way we needed it to swing for my husband to get in and out. It was well done. The only thing I have to complain about is the cost. Ours was in the vicinity of $8,000 and then for my son, it was almost $8,000. I could have had it done cheaper, but I wanted quality.

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    Response from Re-Bath

    Hi Carol, thank you for sharing your experience with us, we are so grateful for your positive review. Thank you again for trusting Re-Bath to turn your bathroom into a more beautiful and functional space.

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    Customer ServiceTechSales & MarketingStaff

    Reviewed Feb. 29, 2024

    I did my shower with Re-Bath. The sales guy came out in October and he was very knowledgeable. I had questions that I'm sure sounded stupid to him, but he answered all the questions. He had a great attitude. I kept changing my mind on colors until we finally selected the one I picked. He was fantastic. They had torn down the old stuff and started putting up the new stuff. I thought it was leaking and all the wood was moldy. But he said everything was great. He didn't have to replace any wood. They were fantastic. They had it all done and cleaned up and out of the house by 5:00. It's really good. The grout that they put on the shelves looks nice, neat and clean. I love the whole thing. It makes my bathroom look so much better to the point that I'm repainting and it's gonna be a nice fresh new bathroom by the time I get done with it.

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    Response from Re-Bath

    Hi Margaret, we are thrilled to hear our team was able to provide you with a fantastic experience. We are grateful to have earned your business and hope you are loving your new bathroom.

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    Price

    Reviewed Feb. 29, 2024

    Re-Bath took out a bathtub and put in a shower. They knew what they were doing. It was a little expensive though.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedBillingTransparency

    Reviewed Feb. 24, 2024

    Bob ** contract with Lowe’s bath remodeling jobs but doesn’t use Lowe’s products and only uses re-bath products. Got scammed and already billing 2nd half of bill when he hasn’t finished job that he said would take 1 and a half weeks and still not finished 3 months later. Doesn’t answer your calls, no updates, no courtesy or customer service whatsoever. He dodges you and be called Dodger and Con artist.

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    Response from Re-Bath

    Rob, we work hard to provide a fantastic experience to everyone. It's discouraging to hear that you had a negative one, and we will use this as an opportunity to improve. If you are willing, please contact our customer support team at 800-426-4573 so we can work toward a resolution. Thank you and we hope to hear from you soon!

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    TechPriceStaff

    Reviewed Feb. 8, 2024

    We are thrilled with what Re-Bath did because we were very tired dealing with one inch tiles on the floor of our previous shower. The Onyx has been wonderful. We love it. We recently had Re-Bath do the floor, cabinet and countertop too. They did an excellent job both times. However, it was probably more expensive than had we gone with a contractor around here.

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    Response from Re-Bath

    Hi Carolyn, we are so grateful for your business and your positive review. We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours. It is our goal for every customer to enjoy the remodel experience, from design to done. Thank you for your business and for your positive review.

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    Staff

    Reviewed Feb. 8, 2024

    Re-Bath has better quality. The rep explained everything. The installers were there at the time they said. I love their work.

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    Response from Re-Bath

    Joan, thank you for your business and for trusting in us to help make your home more beautiful and functional. We enjoyed working with you during the design process and throughout your installation. We are confident you will love your new bathroom for many years to come.

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    TechSales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 7, 2024

    Re-Bath's salespeople came in and I connected with them. They brought an installer in and explained things to me. I was able to talk to them on the same level only because of my many years of being in the business. My wife and I felt comfortable contracting with them. The only issues that I had with them was we made contract just before Thanksgiving and Christmas, and trying to come up with a date. At some point, I thought I was being put off. And they finally said, "Did you wanna be torn up over the holidays? " We said we would wait until after the first of the year. We came up with a date. They came in exactly they said and they did it. So, it was much an issue with my wife and I, as it was with them trying to come up with a date without getting caught up in some of the holiday issues and problems that could have come about.

    I might have saved some money but I surely wouldn't have saved some time. They did the whole thing in a total of eight work hours. They worked six hours on a Monday a couple of weeks ago. And came in for a couple of hours the following day to complete it. I'm one of the guys that got his mind made up that if I'm taking over the job, I'm gonna get this thing done. That's why I appreciated them when they came in for the couple of days, because there was no fooling around with Dennis, the installer. He was a no nonsense guy. His workmanship was excellent. He had a helper with him. We're very pleased. My wife and I have been nesters for a number of years. It's the convenience of knowing that all the plumbing has been replaced. And we got new sliding doors and shower walls. Could be much easier for us to maintain. Also, we put two safety bars in to support ourselves when we're in the shower.

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    Response from Re-Bath

    Doug, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. Your positive review means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you!

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    Punctuality & SpeedStaff

    Reviewed Feb. 7, 2024

    I've used them before for a tub liner and used them again. They were very nice and considerate. They took their time and they answered all my questions.

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    Response from Re-Bath

    Hello Donna, thank you so much for leaving us such a kind review. We are happy to have been able to provide you with an excellent customer experience and product. Please do not hesitate to reach out to us in the future if you need anything or have any questions. (248) 825-3651. Have a fantastic day!

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    Customer ServiceCoverage

    Reviewed Feb. 1, 2024

    I'm very disappointed in the people that Re-Bath had to put in the shower. They left the bathroom a total mess. Their construction and everything of how they left our bathroom is poor. I would like them to come back out and look at what they did and fix it. When they put in the shower, they left out the Formica that goes behind the shower. They never finished the job.

    They ripped up the floor to redo the plumbing and they never repaired the floor. They put a piece of wood down there. They were here for three days and they took so long to do this job. The only bathroom that we have is upstairs and there was no way I was able to get upstairs to the bathroom, so I had to use a commode. I'm very disappointed in their workmanship. We took pictures and I'll send them to the customer service. I'm very, very, very disappointed in Re-Bath's services. At this point, unless I get something rectified, I will never recommend them to anybody.

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    Response from Re-Bath

    Randy and Ali, thank you for taking the time to let us know how we did. We believe everyone deserves a bathroom they love, and our customer support team would love the opportunity to restore your trust in Re-Bath. Our office will be in contact with you to discuss how we can turn this situation around. Thank you and have a great day!

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    CoverageTech

    Reviewed Feb. 1, 2024

    Re-Bath replaced my bathtub with a walk-in shower. I didn't feel like the initial person that came out to my house gave me any choices. She just said, “This is what you want to go with your bathroom.” But the installation team was very nice. They completed it in a week. After they installed it, I didn't have any hot water in my shower and they came and fixed it.

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    Response from Re-Bath

    Hello Alene, we are honored that you chose us to turn your home into a more beautiful and functional space. Thank you for letting us handle every detail of your bathroom, from start to stunning! Have a great day.

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    Staff

    Reviewed Feb. 1, 2024

    We had two bathrooms worked on by Re-Bath. One bathroom was turned from a bathtub into a shower, and the master shower was redone. The whole thing was done in about a month since my shower doors took longer than expected and I would have liked it to have been shorter. But their team was great.

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    Response from Re-Bath

    Hello Amiee, we appreciate you taking the time to leave us a review. We are honored that you chose us to turn your home into a more beautiful and functional space.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 31, 2024

    We checked out a few places, and Re-Bath was comparable to some of the other bath fitting companies that were around here. The Re-Bath sales rep dealt mostly with my husband, but I've also talked to him a couple times on the phone and he seemed very professional. Also, the reps were quick to answer all my questions, and the installers were really quick as well. They brought everything in then took everything out when they were done taking it apart. It took two days and it was done and up. It wasn't a big structural thing. They just took the other countertop off and put the new one on, and the shower part was already there. They just did a new floor and a new surround. It was just a floor pan and that was probably the only structural stuff they had to deal with.

    Re-Bath was very easy to work with. They listened to everything that we needed and what we wanted to change, and they made it happen really quickly. They were really nice about everything that we had questions about too. We got a brand new shower stall and a new countertop for our sink. Sometimes the product can be not as up to people's standards, but the one from Re-Bath was excellent. It turned out really nice. We were very happy with them.

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    Response from Re-Bath

    Hello Karen, thank you so much for taking the time to share your honest feedback with us. We are thrilled to hear that you had a great experience with our team and hope that you are enjoying your new bathroom! Please feel free to reach out to our team if you have any questions or concerns about anything. (210) 255-2117. Have a fantastic day!

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    TechPricePunctuality & Speed

    Reviewed Jan. 30, 2024

    Everything went well until we hit a bump in the road. It took three months for Re-Bath to get all the materials and get it going. Then, the door that they first quoted us wasn't gonna fit and we had to wait a longer period of time for somebody else and an outside contractor to come in and do measurements. We had to be in contact with a new contractor just for the door. It's been a long road until just recently. We just got the door installed.

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    Response from Re-Bath

    Ana, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. When you have an opportunity, please contact our customer support team at 800-426-4573 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

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    PriceStaff

    Reviewed Jan. 18, 2024

    Re-Bath is a little pricey, but it's worth it. It took two days for my guy to come in and do the floor and the wall. Re-Bath came in in one day and re-did everything. It seemed they knew what they were doing. I was amazed of what they did. When you walk in there, it looks like it's a completely different bathroom. I shared it with my friends and neighbors, and they were like, "They did it in one day?"

    They did the walls, the ceiling, and restored the new copper lines for the shower. There's a railing for the glass doors. There are two holders for the soap. The holder is great. I like it. I love the color of the marble look from the ceiling all the way to the floor, and it's got a new basing. I love the nozzle. There's a magnet connected. The glass door they put in is great as well. If I knew what I know now, I would have went higher, but everything is very workable. They said I got a lifetime warranty, so that's a good thing. The only thing I would disagree with is I would have painted first then they would install it. I wasn't sure how it would work because when they caulked around the edges, the paint didn't stick to the caulk. But my painter is very good and I'm happy with it.

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    Response from Re-Bath

    Alex, thank you for sharing your experience with us, we are so grateful for your positive review. We are honored that you chose us to turn your home into a more beautiful and functional space.

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    Reviewed Jan. 18, 2024

    Re-bath came in and did all the work we needed done to have a walk-in shower installed. When the gentleman showed up, I let him into my parents' house. He worked for three days, and he took pictures at the end of every day to show his progress. The walk-in shower has handrails and our parents don't have to climb over a tub. This shower was installed for our parents because they're old, and so they could get in and out of the tub easy. They seem to like it.

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    Response from Re-Bath

    Hi Andrew, we appreciate you taking the time to leave us a review. If you have any questions throughout the process, please don't hesitate to give us a call. Our team is here for you every step of the way.

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    Sales & MarketingPricePunctuality & Speed

    Reviewed Oct. 27, 2023

    After almost three months of waiting, my bathroom just got completed. I am shocked and appalled at how cheap it looks. I am so mad that I got charged almost $18K for this. I was lured in by the sales pitch- "we do so many hotels throughout the country" and "lifetime guarantee". Perhaps the plumbing was done well, but I have NEVER seen cheap acrylic walls (can you believe it, no tiles, WALLS) in any hotel that I have stayed. I was under the assumption that since they are making measurements that they are tiling and grouting the walls prior to. I did not realize that it was cheap acrylic walls. I can't believe it, cheap acrylic walls in my house!

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    Response from Re-Bath

    Nomahn, thank you for bringing this matter to our attention. We believe everyone deserves a bathroom they love, and we are disappointed to hear you are not completely satisfied with your new bathroom. When you have an opportunity, please contact our customer support team at 800-426-4573 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

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    Sales & MarketingStaff

    Reviewed Oct. 4, 2023

    I'd recommend Re-Bath. The sales reps were excellent. And the installers were all good, too. Everything was fine.

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    Re-Bath
    Response from Re-Bath

    Dick, thank you for your business and the 5-star rating. Customers like you have helped make Re-Bath the nation's most trusted bathroom remodeler.

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffTransparency

    Reviewed Oct. 4, 2023

    The sales representative came out to the house, showed me samples of the different materials they'd be using and explained the process. She did the measurements before doing the quote, and while the materials were being manufactured, Re-Bath would call me weekly to give me an update on the schedule. Before the installation, they called to let me know what access they would need and what time the installation person would be there. The day of the install, the installer came out, and it took him two days to do the install. I wanted to get rid of my bathtub and make it a freestanding shower, and I had a countertop and a toilet installed as well. Re-Bath is reliable and offers good quality.

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    Response from Re-Bath

    Martha, we are thrilled to hear our team was able to provide you with a fantastic experience. Your positive review means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed Sept. 24, 2023

    I liked that Re-Bath had a good warranty and that they said, “Hey, we're gonna get it done within two to four days,” and that they offered a 24-month interest-free financing. I decided to do it because my old home needed a remodel very badly. I had a subfloor that was rotting out on me. I got a new standup shower, a vanity, a new subfloor with vinyl planking floor installed, and then all of the faucets and all the stuff that comes along with all that were installed as well.

    As far as the installation, I got a phone call about a month earlier than what it was supposed to be to let me know that they had a cancellation. This was on a Wednesday, and they said they could have it done in the next couple of days and that they could be here the next day. I had them come by the next day. Unfortunately, there was a miscommunication between somewhere in the office and the actual installer. So, a two-day project turned into about two weeks. It's something that happens. For the most part, it went smoothly.

    The work quality was great. Any problems I had, they addressed them and they came and took care of it in as timely fashion as possible. I felt happy with it knowing that I have an older home. Unfortunately, there were a few things that went wrong but that was part of it. I'd recommend Re-Bath. I paid as much as I paid for the bathroom remodel because I only have one bathroom in my house. So, I had to get it done quickly. It didn't work out that way, but it was done a lot faster than what I could have gotten done.

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    Response from Re-Bath

    Jonathan, thank you for your business and for trusting in us to help make your home more beautiful and functional. We are grateful to have earned your business and hope you are loving your new bathroom. We appreciate you taking the time to leave us your feedback and positive review.

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    Staff

    Reviewed Sept. 19, 2023

    The installers came in a professional manner and put material down to protect the floors. They kept me appraised of the steps they were doing and were willing to answer any questions we had. So, it was a pleasant experience, considering what we were doing. The final remodel is outstanding and we’re more than pleased with it. The installers went above and beyond and they reflect well on Re-Bath. They believe in their product or seem to. They included me in any of the issues that they were talking about or questions that they were having with satisfaction overall. They were kind enough to give us the information on how to maintain it in its current condition and make some suggestions that the company is overtime balanced. They were helpful with keeping it clean and in good condition.

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    Response from Re-Bath

    Gary, we enjoy reading positive reviews almost as much as we love remodeling bathrooms. We're thrilled to hear you love your bathroom remodel and know you'll enjoy it for many years. Thank you for your business and your wonderful review.

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    TechPricePunctuality & SpeedRates

    Reviewed Sept. 17, 2023

    Neil came out, gave us a review of everything, reorganized, and then gave us a price. We did a complete remodel of the bathroom. The installation went great. It took about three days and it went very smooth. Overall, it was a very efficient process, fast, and well organized. It was a great solution for us.

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    Response from Re-Bath

    Joe, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. Thank you for letting us handle every detail of your bathroom, from start to stunning.

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    Customer ServiceSales & MarketingStaffFollow-Through

    Reviewed Sept. 17, 2023

    The tech who took care of my home was very courteous, respectful and educational. The installation took two days as promised. It was one day per project for the two projects that were done in my home. The quality of work was really good. One sticking point for me was that there was some misinterpretation between the communication of the salesperson and my wife. We were looking for certain objectives to be met and all of those didn't get met when the salesperson told us they would be. We were told that drain for the tub was going to be replaced but that didn't happen. Other than that, there have been no malfunctions.

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    Response from Re-Bath

    Carl, our goal is to make the bathroom remodel process effortless. It is wonderful to hear that our team was able to provide such a fantastic experience. Thank you for trusting Re-Bath to turn your bathroom into a more beautiful and functional space.

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    Sales & MarketingStaff

    Reviewed Sept. 17, 2023

    Re-Bath had their sales rep come out and she was easy to work with and helpful. She presented us with some options and we decided to move forward with the project. It was all very good. We did a complete remodel and everything was replaced. The installation was a smooth process and the two gentlemen who did the installation were friendly and knowledgeable. They did a nice job. Everything looks like it's high quality. Friends who ask about Re-Bath should check with them because they worked well for us, so they might work well for my friend as well.

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    Response from Re-Bath

    Eric, at Re-Bath, our goal is to offer an effortless remodel experience and it sounds like we succeeded. Thank you for your business and your wonderful review.

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    Reviewed Sept. 17, 2023

    We did a whole remodel with Re-Bath and they listened to what we wanted and showed us the materials that would suit what we were looking for. They weren't pushy and trying to sell us something we didn't want. Also, their working in our home was no problem. They were very good about cleaning up at the end of every day. They didn't track stuff through the house and they had tarps down. We're very pleased with the product and what they did.

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    Re-Bath
    Response from Re-Bath

    June, thank you for sharing your experience with us, we are so grateful for your positive review. Thank you for letting us handle every detail of your bathroom, from start to stunning.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Sept. 16, 2023

    The sales rep did an in-home visit and had samples for us to look at so we could pick out what we wanted. When the guy showed up that morning for the installation, he did a complete demolition of the whole bathroom in one day by himself. And then it was three days to complete the whole installation. All the work was done good and Re-Bath’s price was cheaper than everybody else. The tub is exactly what we wanted it. We went from a house that was built in the 60s that had the original bathroom in it and it had that old tile that was peach colored. It's a rental house, but we wanted to do something nice for the renters. I had a good experience with Re-Bath. If I have to do it again, I'll call them.

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    Response from Re-Bath

    Chad, thank you for your kind review; we are happy to pass along your comments to the team. We're glad to hear your new bathroom is all you hoped for and more. Thank you for the wonderful review.

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    Customer ServiceTechSales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed Sept. 10, 2023

    Re-Bath is a local company, so I went with them. During the first part of the process, everything seemed okay. I wanted to write down everything that we talked about and was gonna be added into the contract and the rep said, "No, no. I know what you want. We're good. My word is golden. I'll write what we're supposed to do down, and then we'll get you to sign it." When I signed it, I noticed there weren't some things there. I asked him, "Are you still gonna do this stuff?" He said, "Yeah. We totally plan on doing it." It had to do with laying some additional flooring down that he had built into the quote.

    When it came time for it to be done, he said, "Well, I didn't account for that." I said, "Man, you and I had two conversations about it. You said you had worked it in a quote and I didn't have to write it down." I had already written it down myself on a yellow sheet of paper when we were discussing it and I planned on getting him to add it and make sure that it was in the contract. I went around for almost a day and a half fighting with him about it. Finally, he just said, "Well, I'm not gonna make this a big deal. We're gonna lose money." I said, "How are you gonna lose money? First of all, you got a door built into the quote that you're not gonna have to install. Plus, you're not gonna have to frame it out because it's already framed out for y'all."

    The people that used to live here took a door out and moved it and they sheetrocked over the old place. When I wanted the door moved to where I thought it should have been, they opened it up and all the framing was still there. All I did was have them move the door that was in the one place to the other door. So, they didn't have to frame it out and didn't have to use the other door. So, they saved probably from $750 to $1,000 right there.

    Then, he already said he built stuff into the quote for the flooring that I had bought and that I laid money out for. He said it would cost a little bit of labor, but he would have that done. I had to fight with him for a full day about it. I didn't have a very good experience with him. I would have done it myself because I have been a contractor. I had to close down my business in 2021 because I've had four surgeries and I'm just now getting back to where I need to be to open my business back up. So, it's not like I don't know the prices of things, the labor rates, and the other things that go into all this.

    I went ahead and paid him. I was gonna finance it, but I went ahead and paid all of it. I like to finance things to keep my credit good, but I didn't wanna deal with them anymore. I don't ever wanna speak to them again because it was the worst experience of my life of doing business with any contractor that I've had to deal with. When he got on the phone and started yelling at me, that was my last straw. Everything that they were supposed to do finally got completed and they left.

    The tub was cracked. When they had somebody come out to inspect it, they said, "Oh, it's just a fracture in that part of the tub. It won't spread. It'll be fine." So, I got a chipped tub and hopefully, it doesn't spread but in my experience over a couple of years, stuff like that does happen. So, I expect somebody to have to come out in a couple of years and fix that. The rest of the stuff was fine. And on the rest of the stuff, I provided the material except for the bath and the bath surround. Overall, the sales process went very smoothly, but what I got in the end was trash.

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    Response from Re-Bath

    William, thank you for bringing this to our attention. We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please contact our customer support team at 800-426-4573 so we can work toward a solution. Thank you again for providing this information so we can improve upon our services. We hope to hear from you soon.

    Verified purchase
    TechPricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Sept. 10, 2023

    I was looking for someone to do a remodel for my mother. I was soliciting estimates over the course of a couple of years. I knew a little bit about Re-Bath before, and I had tried a couple other contractors that never started the job. That was when I tried with two others that I knew were big, local, and normally good, but maybe a little bit more expensive, which were Dreamstyle and Re-Bath. Dreamstyle came out and wouldn't even give me a bid. They said the job was not within their scope. It’s not really what they wanted to do, and they weren't interested in doing the job. Re-Bath came out and gave the estimate, and then we ended up going with them because they can get the job done.

    I was happy with Marty. She did a really good job. It's for my mother and I'm not good at picking out colors and style. My sisters came out and helped her. She had to put up with the committee, myself, my mother who didn't wanna do the job for herself, and then my two sisters. She was very patient with us and helped get us through, and helped pick out colors and style. The team that came out to install was very good. I was very happy with them. I do have a couple of things that are ongoing and last week, I couldn't get ahold of the gentleman that kind of ran the show. I'm confident that I'll get ahold of him and we'll get it finished and taken care of.

    They had to change the bathroom door because there was a vent pipe right in the way. We had to go from the standard 60-inch shower down to a 54. It's the next size down from the standard. Then we ordered the door. It came in right at the end, and he went to put it in, and it was shipped damaged. It was broken when it arrived. They had to reorder again and it hasn't come in yet. They put in a shower curtain for now.

    I was very happy with the crew that came out. They were the same people every day. I stayed there for the whole process because my mother who has dementia wouldn't let them in if we weren't there. They were very patient with her and kept me informed the whole time. They were conscious of the fact that I work nights. So consequently, I'm over there, I get them going in the morning and say, “Well, if you need anything else, I'll be in this room over here, but I gotta try to get to sleep.” They had to do their job, but they were still conscious of the fact that I'm trying to get through. They didn’t bother me with a lot of petty stuff. They held questions until I was up, and they worked within my schedule.

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    Response from Re-Bath

    Ron, we are thrilled to hear our team was able to provide you with a fantastic experience. It is our goal for every customer to enjoy the remodel experience, from design to done. Thank you for your business and for your positive review.

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    CoverageStaff

    Reviewed Sept. 10, 2023

    My experience with Re-Bath was excellent. I'm very satisfied. I re-did one bathroom. They ripped it out, repaired the floor, put in a walk-in shower, a new toilet, a new floor, a new lavatory and a sink. It took them nine working days.

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    Response from Re-Bath

    Kirk, we appreciate you taking the time to leave us a review. We're thrilled to hear you love your bathroom remodel and know you'll enjoy it for many years.

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    TechStaff

    Reviewed Sept. 9, 2023

    I live quite a distance away from the office. So, it was a good two-and-a-half-hour trip for the rep from his office after he picked up my product. When he came in, he introduced himself and got to work right away. There was no fooling around. He was professional and excellent. He asked me only the questions that were necessary for the install and on we went. He also cleaned up that day. Then he had to return the following day to finish the install and install shower doors as well. He installed everything to a perfection.

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    Response from Re-Bath

    Linda, we are so grateful for your business and your positive review. We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours. We're thrilled to hear you love your bathroom remodel and know you'll enjoy it for many years.

    Verified purchase
    Staff

    Reviewed Sept. 9, 2023

    All the people were very professional and friendly. I got a walk-in tub, toilet, vanity, new floor, fan, light. They painted the whole bathroom. Within three and a half days, Re-Bath was almost done with it, except for the paint and the doors and the final inspection. It's exactly what they said it was. It’s beautiful. Everybody says so when they look at it.

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    Response from Re-Bath

    Jacob, we are so grateful for your business and positive review. Nothing makes us happier than to hear that you are loving your new bathroom. Your positive review means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you.

    Verified purchase
    Staff

    Reviewed Sept. 8, 2023

    Re-Bath was the most reputable and dependable. We had the bath and the shower installed. The installation couldn't have really been better. The installers were wonderful. The final product is great. We've enjoyed it a lot. I would highly recommend Re-Bath.

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    Response from Re-Bath

    Sandy, thank you for your kind review; we are happy to pass along your comments to the team. Your recommendation means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you.

    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 8, 2023

    The commode had rotted under it. The tech had to take the whole thing out and put a new shower, commode and sink in. He also put a new interior wall. I also asked one him to make the door larger because I'm 85 years old and I don't need a small door to get into the bathroom. It took a week for them to do the job. The tech had a good attitude and did a good job cleaning up after himself. A fellow came by a week after they finished the job and made a couple of adjustments. Water pressure is less but it's sufficient to do the job. However, the remodel was extremely expensive.

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    Response from Re-Bath

    William, thank you for sharing your experience with us, we are so grateful for your positive review. We are honored that you chose us to turn your home into a more beautiful and functional space.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 8, 2023

    Re-bath did a quick remodel of our bathroom, and it worked out well. Scheduling the install took a while though. It was about eight weeks. However, their information said it could take that long to get everything ordered. When the installers came, they went to work and they worked all day and through their lunch hour. They kept working, and they finished in less than a day. We like it, and it seems to be fine.

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    Response from Re-Bath

    Nancy, thank you for your kind review; we are happy to pass along your comments to the team. We are grateful to have earned your business and hope you are loving your new bathroom.

    Profile pic of the author.
    Amcbride1958 increased rating by 3 stars.
    Sales & MarketingHonesty & Transparency
    After a positive interaction with Re-Bath, Amcbride1958 increased their star rating on Sept. 1, 2023.

    Updated review: Sept. 1, 2023

    The Company has since reached out to me from their corporate office and they are working with me to resolve this problem.

    Original Review: Aug. 30, 2023

    Had a walk-in shower reinstalled by Re-Bath. Total failure in seams and shower. Tried to implement life-time warranty. They did not honor it and made excuses as to why. I will never use this company again. False advertisement and false promises. I am not the only one to experience this failure of honoring their obligation. If you are going to put in a shower or tub, use someone that is reputable and will not lie for a couple of dollars. It is really bad that we have come to this in the USA. Total lack of commitment and honor...I cannot think of anything else to say to express my total lack of confidence in this company...

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    Response from Re-Bath

    Alexander, we appreciate you sharing your feedback. The sealant is not covered under the warranty as it is standard maintenance to regularly reseal your shower. We are disappointed to hear that you are not fully satisfied, and would appreciate the opportunity to address your concerns. Our customer support team is more than happy to walk through the details of our warranty as well as your options for resealing your shower. Please contact us at 800-426-4573 so we can discuss further. Thank you.

    Verified purchase
    Punctuality & Speed

    Reviewed July 27, 2023

    I didn't have the best experience with ReBath. It was the length of time and several things that occurred while it was being done. It took 13 weeks. They're great people but the process was not good. It was one delay after another. They had to reorder the shower and the shower door ‘cause when they busted out a wall, it was a different size than they thought. The tub they put in was a jet tub. It came in damaged but they put it in anyway. They had to reorder another one from the company.

    In the beginning, it was the same two guys that came every day. But while they were waiting on something to come in for my house, they'd go work on somebody else's house so when something came in for my house, then ReBath pulled whoever was available. We had so many different people coming in and out of our house. When the first crew would come, it would be 10:00, 10:30 then they would leave at 3:00. They didn't work a full day. But I'm pleased with the product and the way that it turned out. I like my new walk-in shower and my tub with the Jacuzzi.

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    Response from Re-Bath

    Connie, thank you for taking the time to leave us feedback about your experience. Something we are very proud of at Re-Bath is the effortless experience we give our customers throughout the remodel process, so it is disappointing to hear you did not receive the level of service we strive for. We would like to extend our apology to you for the delays. If you have any remaining concerns you would like to discuss, please contact our customer support team at 800-426-4573 and our team will be more than happy to assist. We will use your comments to refine our efforts to ensure this issue does not happen again. Thank you again for your feedback, and we are so happy to hear you are loving your new bathroom.

    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed July 26, 2023

    Working with Re-Bath was great, and I would recommend them. The installers said they would be here at 8:00 and they were very prompt. They were ready to work and they were very professional and clean. I was very impressed with that. I expected for us to have to move to a different room to sleep because of the dust and dander, but there was nothing. They cleaned up after themselves, and as they went, they had their drop cloths all the way through the house into the work area. I didn't have any qualms at all with the way they handled things.

    I'm very impressed with the quality of their work. It's very nice. I was concerned more about the walls because somebody had painted over the wallpaper. It was curling in the corners and there were creases in different places. It looked like it was gonna be horrible, but the guy that did the job was great. He was very intent, and we tried not to bother him. He went in, closed the door, and did his thing. He didn't stop till the end of the day, then he came back ready to work the next morning. Everything went as planned and a bit ahead of schedule, which was a plus for us. We were very pleased. I couldn't even imagine it being done so quickly 'cause we did a full bathroom, down to the walls, the flooring, the tub removal, and they put in a new shower.

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    Response from Re-Bath

    Monroe, thank you for sharing your experience with us; we are happy to pass along your comments to the team. We are honored that you chose us to turn your home into a more beautiful and functional space.

    Verified purchase
    TechStaff

    Reviewed July 26, 2023

    Re-Bath was 100% great and I would recommend them. When their rep was doing the bathroom, he asked me where I wanted the rails to go and he put them exactly where I wanted them. So, I was very pleased. He took the tub out, put a new shower in, put rails in, and a seat so I could sit in and be more comfortable. The installation took a day and a half, and the installer did a fantastic job. I like the seat and the rails, and that I can sit down, hold on, and get up. I have arthritis and it's hard for me to move around. But it's very much convenient to get in and out of my new bathroom area. My kids came over and they loved it, too.

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    Response from Re-Bath

    Yvonne, we are so grateful for your business and your positive review. We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours. We are happy to hear you had a wonderful experience and are grateful for the 5-star review.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 15, 2023

    My youngest son had Re-Bath do his bathroom and it looks very nice. The company was referred to me. My daughter-in-law called them and they called me. They came and did a consultation. The gentleman was very knowledgeable and he had samples that he brought with him. He also made some good suggestions so I was very comfortable with that. The installation went fine and it took two days. When I first talked to Re-Bath, I was only gonna have the tub taken out and a walk-in shower put in. But after thinking about it for a while, I decided to have the toilet and sink replaced. This was after we set up having the tub done into a shower. It took two different times because there was a little bit of time in between. But both times went very smoothly. The workers were very polite and it was a good experience. I’m very pleased. The quality is very good. My oldest son swears by Moen fixtures and that's what Re-Bath used.

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    Response from Re-Bath

    Barbara, our goal is to make the bathroom remodel process effortless. It is wonderful to hear that our team was able to provide such a fantastic experience. We are happy to hear about your positive experience and appreciate that you took the time to write this review.

    Verified purchase
    CoverageTechPunctuality & SpeedStaff

    Reviewed July 15, 2023

    I had a complete renovation of my bath, and I love the remodel. ReBath demoed it then took my tub out and replaced it with a shower. They took my vanity out and replaced it with one of their vanities and painted it. The vanity which was custom-built is so beautiful. They did an amazing job. They are coming back because one of the pieces was not the right size. As soon as it comes in, they're gonna schedule with me. I trust that they'll do that because they've been in contact with me ever since.

    I've already been telling people that they should use ReBath. They were not the cheapest, but I went with them because of everything that they guaranteed and their community support. They guarantee that their contractors would show up on time. They employ their own contractors and they're very family-oriented. They do this whole 45-minute demonstration when they come to talk to you and tell you about the company. They donate to local charities and to things that are important to their employees.

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    Response from Re-Bath

    Colleen, our goal is to make the bathroom remodel process effortless. It is wonderful to hear that our team was able to provide such a fantastic experience. Your recommendation means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed July 14, 2023

    Re-Bath has everything that you would want to make it last for a long time. Do it if you want to redo your bathroom. We spoke with a nice guy. He assured us that everything we wanted to do in the bathroom was doable. We got the biggest size jetted tub that they have. It's a two-person. That's what we were looking for. We got a new shower. We got the one-piece wall thing with the seat. And we got a vanity, a new toilet, and a new cabinet over it.

    We had a lot of people helping. We were done tearing down all the old stuff on the first day. And they used the garage to hold some stuff. So, had to work around it. It was fast. They would give updates like, "We're gonna do this. We're gonna do that today." And they would ask questions like, "Where do you want this shelf in the shower? Do you want it here? Do you want it there? Which side you want the drain on? Which side do you want the faucet on for the bathtub?" So, I appreciated the communication, making sure that we got what we wanted with everything. The quality was great. I was very happy with it.

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    Response from Re-Bath

    Robin, at Re-Bath, our goal is to offer an effortless remodel experience and it sounds like we succeeded. We enjoyed working with you during the design process and throughout your installation. We are confident you will love your new bathroom for years. Thank you so much for the fantastic review.

    Sales & MarketingRefunds & PayoutsStaffHonesty & Transparency

    Reviewed July 6, 2023

    I have a small bathroom and the tub was way overdue to be replaced. Out of all the house projects I have ever done throughout the decades, either by professionals, or as a helper, or by myself, this one was by far the most seamless and stress-free, from sales to completion. The Re-Bath team never tried to upsell me and always worked to find the best solution for me. Marcos was my salesman/designer and he was so personable and paid attention to my needs and helped me with the selections. The installer, Melvin, was clean, efficient, and precise in fitting. I honestly could not have dreamed of a better experience. I am very happy with the results. I highly recommend this company. The adage "you get what you pay for" certainly holds true.

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    Response from Re-Bath

    Barbara, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. We're glad to hear your new bathroom is all you hoped for and more. Thank you for the wonderful review.

    Verified purchase
    CoverageTechSales & MarketingPricePunctuality & SpeedStaff

    Reviewed July 1, 2023

    The sales guy came out and he was there for four hours. He was kind of pushy. But he left and then he said they would send me the quote. The quote wasn’t itemized. They did went through the guest bathroom and the master bathroom, but not the toilets and faucets. The overall project was a lot pricier than we thought. But talking to a few friends, remodeling the kitchen and bathroom can be pretty escalated and high. It's just the way it is.

    The installers that came out worked together for over 10 years. Their name was DJ and Alex. They were a good team. They complemented each other. They really paid attention to measuring things and reinstalling. I was really impressed with the two of them that came out and did that. They were professional. They covered everything up in the bedroom that might collect a little dust. They were very thoughtful in making sure everything was done right and look good. When they installed the shower and the bathtub in the master bathroom, there was a big space between that and the tile. We changed our minds on a few things along with their options. It was kind of good that we waited until then because until you get everything torn out and reinstalled, you don't really know what's left. So we decided to change out a floor piece and a couple of shelf pieces and a window mantel.

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    Response from Re-Bath

    Randy, thank you for providing your valuable feedback and letting us know how we can improve our services. We are happy to hear our install team was able to provide you with a great remodel experience. Thank you for trusting Re-Bath to turn your bathroom into a more beautiful and functional space.

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    Customer ServicePriceStaffRates

    Reviewed June 30, 2023

    We had the two showers redone along with two toilets and the vanity. Re-Bath was very good. They explained how it would go from start to finish, the pricing, and everything that went on. So, I was very impressed with that. The installation team would give me a call prior to coming over, were there when they said they would and worked most of the day. It was a three-day thing and they cleaned up after themselves. They were very professional. And if I had any questions or concerns, they made sure they were answered.

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    Response from Re-Bath

    Travis, thank you for your kind words and this wonderful review. We are so happy to provide effortless remodels to our amazing customers like yourself. We are happy to hear you had a wonderful experience and are grateful for the 5-star review.

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    Customer Service

    Reviewed June 29, 2023

    Re-Bath's salesman had the patience of a saint. We were deciding what to use for the wall on the shower. Eventually, we did a mosaic tile and it made it so much lovelier. He went to Home Depot to get the mosaic tile and he had what are our shower would be. He put it up to five different things at Home Depot to tell me, and sent me pictures. We narrowed it down to two. His wife works in a furniture store that has design to it. And she thought that one of the two that we had narrowed it down was the best. We went with that one and it turned out good.

    The shower install took three days. That was a tile and the doors and they take it down to the studs. They don't do it over what you have now. I didn't like that idea. I also got the sink with the countertop. I decided I only wanted one sink because that's what we had now and I like one sink because I like all that space. When I blow dry my hair, I have a towel. I put the blow dryer on that because I do one strand at a time, put the blow dryer down and up. So, I like all that space. That was only one day.

    I'm going to get a medicine cabinet from Re-Bath. They measured and the first one they brought, it was the measurement, but it stuck out. So, they were supposed to do it this week, but a guy called out sick and I want that one guy who has been doing everything. He is a stickler for detail. And I wanted a Monday or Tuesday. So, it's going to be the Tuesday that's coming up to put in the medicine cabinet.

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    Response from Re-Bath

    Mary, thank you for sharing your experience with us, we are so grateful for your positive review. Your positive review means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you.

    Verified purchase
    Punctuality & Speed

    Reviewed April 29, 2023

    I got the floors, the shower and the vanity through Re-Bath and they also removed the tub and put in a shower. It has bench seating in it. The installation was great, quick and done in the time period they said they were gonna do it. It’s been a couple of months almost and it’s been good so far. Re-Bath did a great job and I would recommend people to go the same way.

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    Punctuality & SpeedStaff

    Reviewed April 18, 2023

    Removed the existing tub, tile and hardware. Essen ** and Teddy did a super job, the job was done in a timely manner which included clean-up. The installers were courteous and pleasant and arrived on time as scheduled.

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    Response from Re-Bath

    Mike, thank you for your kind review; we are happy to pass along your comments to the team. We're glad to hear your new bathroom is all you hoped for and more. Thank you for the wonderful review.

    Verified purchase
    Staff

    Reviewed April 17, 2023

    My bathroom was horrible. The floor had fallen in and water was leaking everywhere. Re-Bath came earlier than they thought they were gonna be able to make it. They said April, but they ended up getting to me on the last week of February. The house is old so it's not a huge bath but the installer did an excellent job. He didn’t complain at all and saw it as an opportunity. The installers did not leave a mess and they were very professional. I didn't pick up any negative vibes at all. The designer, Mandy, did an excellent job helping me to design the bathroom and she was very nice. They went overboard to help me out and I appreciate that so much because when you get a certain age, people overlook you. But I didn't feel that way at all with the personnel at Re-Bath. They took pride in their work. I'm very satisfied. Even my daughter-in-law from Tennessee said it looks like a new house.

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    Response from Re-Bath

    Nadale, thank you for sharing your experience with us, we are so grateful for your positive review. We are honored that you chose us to turn your home into a more beautiful and functional space.

    Verified purchase
    CoverageTechSales & MarketingPunctuality & SpeedMaintenanceStaff

    Reviewed April 15, 2023

    We remodeled and replaced the bathtub and did this tiling for the floor. The sales rep walked us through each of the different offerings and set expectation. It was good. The contractor, Chris, was quick and polite. If he needed something, he would ask or let us know ahead of time. Everything was tidy after he left. The installation was very smooth and straightforward. The quality is awesome and I'm so glad we did it. I'll definitely be using Re-Bath again because we wanna do another bathroom. They left a good impression. Everything was seamless and I didn't have any outstanding questions or worries. Things were answered either before I even thought the question or immediately if we ask the question. So it was super simple.

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    Response from Re-Bath

    Cal, thank you for your kind review; we are happy to pass along your comments to the team. Your recommendation means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you.

    Verified purchase
    TechSales & MarketingStaff

    Reviewed April 7, 2023

    It was a very good experience when the sales rep of Re-Bath came out. He spent a couple of hours, went through measuring both bathrooms and figured out the expense and told us about everything. I had a great big mirror that took up most of the cabinet. I asked him if I had to do that. He told me to only get a single mirror because the light was going to be a three-prong single. He helped me do some things I didn't quite know. If I had a question, he would answer it. We had two different projects. Project A was the big bathroom. Everything was redone, the bathtub was taken out, and a shower was installed. The quality of the work done was wonderful. Project B is gorgeous too. We went from tiles to a wall. The floor is a dark grey.

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    Response from Re-Bath

    Phyllis, we are thrilled to hear our team was able to provide you with a fantastic experience. Your recommendation means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you.

    Verified purchase
    TechPriceStaffRates

    Reviewed April 1, 2023

    Re-Bath had a good pricing and timeline. The guy came in, gave a quote, was super helpful explaining the process and pointing out what needed to be done. And it was all ready and straightforward. Everyone was friendly. They installed a shower in my bathroom. They did a great job. I lost power right before they were supposed to be there, so they ended up doing the whole job site without power in the house. They worked with me and put up battery-powered lights, used battery tools. And the second day, when it was supposed to be cold, they came prepared with heaters and were ready to knock it out with the harsh difficulties. They got it done in a day and a half. And the shower works smoothly. I like it.

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    Response from Re-Bath

    Hello Alexander, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. We're glad to hear your new bathroom is all you hoped for and more. Thank you for the wonderful review.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 30, 2023

    We had to tear out a shower and the tub, and we put the shower in where the tub was. Then we had to form a closet in the area where the old shower was. They finished it in early February. The team was very polite, and they did good work for the most part. They showed up without the door they were to install at one time. It was a little odd. But they got it done.

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    Response from Re-Bath

    Hello Bruce, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. We enjoyed working with you during the design process and throughout your installation. We are confident you will love your new bathroom for years.

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed March 30, 2023

    We weren't sure if we wanted to go with Re-Bath, but our sales rep told us that he'd be willing to take a cut in his commission to lower the price. He was pretty nice about everything. It was pretty good. The installation went mostly really well. We did have some leakage on the second day which got onto our furnace and some electrical stuff which we had to have an electrical company come out and look at. But they looked at it and there was nothing wrong, and they didn't charge us for the appointment. Overall, it was quick, affordable as far as what we were looking at and fairly painless.

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    Response from Re-Bath

    Hello, thank you for your kind review; we are happy to pass along your comments to the team. We're glad to hear your new bathroom is all you hoped for and more. Thank you for the wonderful review.

    Verified purchase
    Customer ServiceContract & TermsCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaffEase of Use

    Reviewed March 30, 2023

    Re-Bath turned the bathtub into a walk-in shower. We also got a new vanity sink, a new toilet, new flooring, and a new shower. We're happy with the end result, except the valve on the toilet that comes in from the wall keeps leaking. They've been out once to fix it, then we called and now we're just waiting for a callback for them to come out again because it's still dripping water. Also, we got one of those newfangled toilets, which we don't know how to problem-solve, and it keeps running, so we had to shut the water off to it. We called about that as well and it seems like it takes them a long time to get back to us to get a repairman out. And that's brand-new.

    Other than that, we were very happy with the installers from Re-Bath and the salesman was good. But because we have a hot water heater and there was a heat register that ran underneath the tile, it ran underneath the bathtub and it kept the bathtub warm. So, the salesman told us that there would be a plumber that understood hot water heat who would take care of that, because that would have to be taken out before they started rebuilding anything. And it had to be taken out before they even tried to take the bathtub out, because it was underneath the bathtub. However, they didn't send any furnace or plumber guy out.

    I felt really bad for the man who did the remodeling, because he listened to all of our input but he had no idea how to handle hot water heaters. So, between the worker who was very kind and my husband, they figured it out. But then, we had to have the furnace man come in and it cost us another $500 for them to get everything right. Re-Bath's salesman also said they'd send an electrician to put the new ceiling fan in and the one who came out did a great job. He was very pleasant, too.

    Aside from that, the panel samples that Re-Bath gave us looked like they were mostly white and light gray, kind of marbleized. But when they brought the panels in, my husband and I were shocked because they had a lot of black in them and we didn't plan on any black-black in there. And the panels that got put up were totally different from the samples that they had. It's because the sample wasn't cut to demonstrate how the pattern and color really go. So, Re-Bath needs to do is make sure they have a good representation of the product. At first, I couldn't stand to look at what we got put up, but I've gotten used to it now. One day, I tried to call the salesman to voice a couple of concerns and he didn't even want to hear it. He said he'd call me back on Monday and he never called me back ever. It was like once he did the sale, he didn't care to communicate anymore. That's typical with sales people no matter where you go.

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    Response from Re-Bath

    Hi Sally, we appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to our customer support team at 800-426-4573 when you have a chance. Thank you, and we look forward to hearing from you.

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    TechStaff

    Reviewed March 25, 2023

    We've had two bathrooms done and everything went very well with Re-Bath. I was very impressed with the guys who came out for the installation. They were very courteous and clean. They wore booties, too. Re-Bath was very professional and I like the fact that they have their own people do the job, no subcontractors. They're responsible and I think of them very highly.

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    Response from Re-Bath

    Marian, we are thrilled to hear our team was able to provide you with a fantastic experience. We are grateful to have earned your business and hope you are loving your new bathroom.

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    Customer ServicePrice

    Reviewed March 25, 2023

    I initially had a meeting with the salesman from Re-Bath. I was told that I would have the same crew from the beginning of the project to the end. But that didn't happen. It must have been three different crews. I was told my project would start around Halloween so I had assumed that some time around Thanksgiving or Christmas it would be done. But they didn't get done until some time in January. I also lost my project manager, Scott. That was what delayed it. That was terrible. There could have been more communication 'cause I didn't know that Scott had left. Scott and I had spent, at least, an hour talking about what I liked and what I didn't like, whereas Chad was trying to get caught up. I would have liked to have finished up with Scott.

    I love the bathtub and the plumbing that I selected but no not so much the flooring. When I selected my flooring, there was an issue, and I had to go with another one. We had a part that was missing for the floor and we couldn't match that piece for the flooring. I picked out my own bathroom hooks and lighting. As far as the other hardware, I like it. I like the valve because I have the handheld. I like the shower doors and the tub. As far as the vanity and the dressing area where the vanity is, I like my seat and the top. The remodel was expensive though. I put in a Robern vanity medicine cabinet, and I knew ahead of time that it was expensive, but it was that labor to put it in that was expensive.

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    Response from Re-Bath

    Hi Margo, we appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to our customer support team at 800-426-4573 when you have a chance. Thank you, and we look forward to hearing from you.

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    Customer ServiceContract & TermsTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

    Reviewed March 25, 2023

    Cindy, who owns the company, was really a lovely lady and I was impressed that she came to this house three times. I was also impressed with her attitude, demeanor, and professionalism. Matt, the guy who did the work, was awesome as well. But I waited months for everything to be done. They had half the money in April of 2021, but it didn't get done until recently this year. So, I would never tell anybody to go to Re-Bath. One of our problems was that they couldn't do the demolition. All the times that I called and went on hold, I had to listen to them say that they have one team that would come in and do the demolition. In the end, I had to hire somebody outside but it came out of their quote because their quote included the demolition.

    Also, I told Cindy that I wanted a medicine cabinet that matched the hardware in the shower. She said okay then she went out to her car and put it down as an over-the-toilet thing. But when I found out how much it cost, I told her that I would just order one. I ordered one, it arrived, I put it together, and I put it out there. Then, she told me it was too late, the thing she ordered already arrived and I had to pay for it. I didn't even argue with her because I didn't want to argue with anybody about this. So, I ended up with her $1,200 over-the-toilet thing. But I took it down and put up the one I bought for 300 at Kmart because I liked it a lot better. It ended up costing me extra money to have the trim work, botch and paint done.

    Aside from that, I ended up getting a shower door because when Mary, the lady who the bathroom is for, sat in that shower, water was all over the place. Cindy told me to just use towels to clean it but that was not what I wanted. Water went right on the seat over to the floor and there was more going on the floor than down the drain. That was not what I paid for. So, I paid Re-Bath to install a shower door.

    All in all, there was a lot of work that I had to do and I had to pay somebody additional to do. Also, I wasn't happy with the time it took to get the products. I get it that these things happen with the COVID, people not wanting to work, deliveries being slow, and prices being raised. But I'm really very disappointed with Re-Bath. They should be upfront and tell their customers that they're having problems getting the products in time. When they knew that they weren't going to do the demolition, they should have said so. Instead, Cindy got involved because it was $3,000 out of their money that they quoted to do the demolition and she wanted to see that it was being done. Despite that, the shower looks nice, and I'm happy the products that were used and the quality of the work. The shower doors close, the water stays in the shower, and Mary's safe in there.

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    Customer ServiceCoverage

    Reviewed March 18, 2023

    Installation was hit or miss. Re-Bath did a subcontractor for the paint and texturing of the walls and baseboards. They led us to believe that they would remodel the whole bathroom including the drywall removal and install. They never removed any of the drywall. So, that wasn't up to standard.

    The subcontractor for the paint and texturing had to come back multiple times to complete the job and fix it. There were some running issues and paint detail issues that they didn't do right the first time. I've also had an issue already with my shower. The seal at the bottom fell off. And I called to have it redone, and they said they would order the part. That has been three weeks ago, and I haven't heard anything back from them.

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    Response from Re-Bath

    Jarred, falling short of meeting your expectations is not to the standards we strive to achieve, and we would like the opportunity to make this right. Please reach out to our customer support team at 800-426-4573 when you have a chance. Thank you, and we look forward to hearing from you.

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    Sales & MarketingStaff

    Reviewed March 16, 2023

    They completely ripped out my shower and redid it from the pan to the walls and put a new floor down. They did the floor, they took out the tub, and they put a whole new countertop with sinks and fixtures. The sales reps were all really nice. I changed my mind half a dozen times. I went down there to the shop and looked at the different walls that we could select and they were very patient. Also, the guy who did the remodel was outstanding. On the first day, he did a demo on the whole thing. He got to my house at 10 o'clock every day and worked till about 5:00. Friday was the very last day and he stayed a little bit longer than 5 o'clock. He was such a joy to have here. He was clean and quiet and he did his job. He swept up every single night and he laid drop cloth from the front door all the way into my master bath.

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    Response from Re-Bath

    Hi Pam, thank you for your kind review; we are happy to pass along your comments to the team. We're glad to hear your new bathroom is all you hoped for and more. Thank you for the wonderful review.

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    PriceStaffRates

    Reviewed March 16, 2023

    We had a full bathroom remodel done by Re-Bath. The person who came to do our consultation and design was Tricia. She spent a long time at our house on the first day and we went over everything. She's a lovely person. We got a nice big walk-in shower that has a bench. It's very nice. We also got a double vanity. The main person during the installation was Anthony and he was really great about making sure everything was how we wanted it. He would ask a lot of questions if he wanted to get our opinion on something. He was very helpful and professional and he did a really good job of cleaning up after himself. He was really meticulous. We had a very good experience with Tricia and Anthony. I can't guarantee that the price was better than other places, but for us, it was worth it. We are happy that we went with them.

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    Response from Re-Bath

    Hi, thank you for your kind review; we are happy to pass along your comments to the team. We're glad to hear your new bathroom is all you hoped for and more. Thank you for the wonderful review.

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    Staff

    Reviewed March 16, 2023

    We purchased a new shower in our bathroom and they did a beautiful job. It took a month and a half to get all the parts in because it was custom and I understood at the outset that they couldn't commit to an exact date. The installation took three and a half days. The techs took very good care of our house. They worked in the garage and had to bring things up and down. They laid mats so they wouldn't get anything on our carpet. Go with them. Getting our shower installed has made us feel very good about the bathroom downstairs. It has completely changed it. We are very happy.

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    Response from Re-Bath

    Hi Rick, thank you for sharing your experience with us, we are so grateful for your positive review. We're glad to hear your new bathroom is all you hoped for and more. Thank you for the wonderful review.

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    Customer ServiceCoverageTechStaff

    Reviewed March 16, 2023

    The rep I spoke with was very professional, knowledgeable and had good communication skills. Re-Bath did a great job. They replaced a shower and it was very good quality. They were very dependable and helpful.

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    Response from Re-Bath

    Hi Keith, thank you for your kind review; we are happy to pass along your comments to the team. We're glad to hear your new bathroom is all you hoped for and more. Thank you for the wonderful review.

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    PricePunctuality & SpeedStaff

    Reviewed March 10, 2023

    The reps from Re-Bath came in and showed me some samples of everything. It seemed like they knew a lot about what they were talking about. The installation guys for the whole bathroom remodel were here on time and got it done quickly. They were nice about it. But the quality of the material itself wasn't as good as I thought it was going to be. The flooring is not like tile. But other than that, they did a good job. Re-Bath brings in the material but people should check around before going with their first quote. Don't just jump on the very first one.

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    Response from Re-Bath

    Devin, thank you for your business and the 5-star rating. Customers like you have helped make Re-Bath the nation's most trusted bathroom remodeler. Thank you for trusting in us to turn your bathroom into a more beautiful and functional space.

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    Punctuality & Speed

    Reviewed March 9, 2023

    I needed a walk-in shower and new flooring. I went with Re-Bath because they told me that they would be fast to install my bathroom. But the delivery took longer than I expected. They told me it would be at the beginning of December and I got it in January. Despite that, the installation took three days and the guy was very good. The new area is easy to clean.

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    Response from Re-Bath

    Rejane, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. We are honored that you chose us to turn your home into a more beautiful and functional space.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 8, 2023

    Re-Bath’s customer service representative was very personable, seemed knowledgeable and was able to work with us. The individual installers and staff were very nice people and trustworthy. But the process was not very good. The installation was delayed several times because of inadequate supplies arriving and personnel being taken out. So what was promised to be a two-week project took approximately four months, which was not a satisfactory outcome.

    We did the shower, tub, sinks, flooring, painting and toilet of the whole master bathroom. Re-Bath couldn’t get the tub in which backed us up four weeks. Then, the marble tops had to be recut and these things put in and redesigned. That took another 10 days to two weeks. The primary installer that was supposed to be in charge of the project became ill. A fourth team came and then, we had painters who don't speak English trying to understand paint schemes. So it was not exactly the way we wanted it to go. The final product is nice but the process was not as prompt. We were trying to get a handicapped accessible shower for my sister-in-law who was visiting and because of the delay in the install, she wasn't able to use it. She was coming for a wedding and we were only barely 50% through when the time the wedding came so that was very frustrating.

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    Response from Re-Bath

    David, thank you for sharing your feedback. It is our goal for every customer to enjoy the remodel experience, from design to done. We are disappointed to hear that your experience was anything less than great. Our customer support team would love the opportunity to restore your trust in Re-Bath. Please contact us at 800-426-4573 so we can address your concerns.

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    Staff

    Reviewed March 7, 2023

    The reps did a good job when I spoke to them. They showed me options. The crew who did the remodeling was very good and knowledgeable. The remodel was nice and I was pleasantly surprised by the product when it was all said and done. I'm happy with my choice. When I went through this and I liked mine, my sister turned around and got Re-Bath do a remodel for her shower too.

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    Response from Re-Bath

    Carolyn, we are so grateful for your business and your positive review. We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours. Thank you for your high-star rating. Please consider us again for your next bathroom project.

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    TechStaff

    Reviewed March 5, 2023

    Re-Bath was the only company that was approved by our homeowners association. They were very cooperative. The installation went very well. There were a few complaints that I had after it was done and they immediately addressed them. All the neighbors said that they were very respectful and clean and took out all the debris. Their work is excellent.

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    Response from Re-Bath

    Wendy, thank you for sharing your experience with us, we are so grateful for your review. Thank you for trusting us with your remodel and we hope you enjoy your beautiful new bathroom for many years.

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    Customer ServicePricePunctuality & SpeedStaffTimeliness

    Reviewed March 4, 2023

    We converted from tub-shower to just the shower. The other one, we put in the new tub and the surround. We did new toilets. We did vanities, sinks, mirrors cabinets and flooring. It was a great pair. The designer we met with who gave us our quote was amazing too. She knew her stuff and helped us. When I said to her, "I can't make one more choice," she gave me some ideas and helped me make a choice. The guy that measured was in and out quickly and was nice.

    We loved the installers. They were the cutest guys. They were efficient, worked hard and did a good job. They checked with us on little details. They told us what they planned on doing for the day and they let us know when they were leaving and what the plan was for the next day. They cleaned up well after themselves and it went well.

    We had one little snafu. But even that, I'm pleased with how it worked out. When they came to get me to say, "Where do you want the mirror in this bathroom?" I went in and said, "It's white. I didn't order white." So, we went down and looked and the cabinet that goes above the toilet was also white because we figured they did that because my vanity was white. But I figured it was a very white bathroom, so I ordered a mirror and cabinet that had color. They just reordered it and I got a call yesterday. It's in and it will be installed on Tuesday. They took care of it. I had a phone number for Holly who was wonderful. I could either call or leave her a message and either she or Michelle would call me back.

    The lighting fixture we ordered for our basement bathroom wouldn't fit above the medicine cabinet we ordered. So, the guys gave a suggestion and choices, and the next day, they brought the other fixture and put it in and we love it. We like it better than the one we would have had. I was pleased. It was smart to pay more and get better quality. We love to go in the bathrooms and look at them. I was cleaning my bathroom a week ago and thought, "It's just a joy to paint it because it's so pretty in here." This was one of those top-notch experiences.

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    Response from Re-Bath

    Sharon, thank you for your kind review; we are happy to pass along your comments to Joe Dennison. We are happy to hear you had a wonderful experience and are grateful for the 5-star review.

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    Staff

    Reviewed March 4, 2023

    The rep from Re-Bath, Jerry, had all the answers to everything I asked. His knowledge and salesmanship was awesome. The crew was good, meticulous, clean and explained everything. I would recommend these people. My wife wanted the remodel and she’s happy so I’m happy. The workmanship was nice.

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    Response from Re-Bath

    Marcel, we are so grateful for your business and your positive review. We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours.

    Punctuality & SpeedRates

    Reviewed March 3, 2023

    The company would schedule work to be done and then not show up. The shower looks like an amateur completed it... Uneven grout lines and uneven tiles as well as very small pieces of tile intersected with large tile... at inappropriate places and unevenly. I would be happy to show the shower to interested parties.

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    Response from Re-Bath

    Myra, thank you for bringing this matter to our attention. We would like the opportunity to address your concerns. Please reach out to our customer support team at 800-426-4573 when you have a chance. Thank you, and we look forward to hearing from you.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 1, 2023

    We did a complete remodel of the bathroom. The installers made it sound like I would be with a toilet per night and I was going to otherwise have to use my parent’s house to stay at. But it was just one night I was without a toilet. Other than that, everything went smoothly. I had a very good crew. The team that worked on my house worked diligently and cleaned up afterward. They did a great job. I also had a very pleasurable experience with the sales rep. They had a customer that wanted what I got, and he wanted to know if I could accept a call from a would-be client.

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    Response from Re-Bath

    Daniel, thank you for sharing your experience with us, we are so grateful for your positive review. We appreciate you taking the time to offer feedback.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 24, 2023

    The sales rep was a friendly and professional guy. He was well-spoken and I liked him a lot. The installation team's work ethic was really good. They were punctual and well-mannered. They laid down cloth on our carpet without having to be asked. They cared about our home. I love our remodel. It's functional and it's exactly how we designed it. They delivered exactly what they said they were gonna do. We're very happy.

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    Response from Re-Bath

    Christian, we enjoy reading positive reviews almost as much as we love remodeling bathrooms. Your positive review means so much to us and we are happy to have earned it. We hope you enjoy your new bathroom as much as we enjoyed working with you. Take care!

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffRatesTransparencyTimelinessHonesty & Transparency

    Reviewed Feb. 24, 2023

    The Re-Bath sales rep, Mandy, came out to see the old bathroom. She took some measurements and I told her what my idea was and what I wanted. About a week later, I went out to the showroom to select the flooring, the cabinets, and what type of shower materials I wanted for my shower because I ended up with getting the stone. I also got sinks and the countertops. The selections that they had included a large variety, so I wasn't stuck to just one type of shower material and I really appreciated that part. Then, Mandy would call and keep me updated with the deliveries. The cabinets took the longest. We placed the order sometime in July and we were supposed to start the installation in October, but we didn't start until November.

    For the installation, they sent over a team of two and Todd was the primary worker. With the way my house is set up, I knew they were coming so they could come through the back to get straight to the master bath, which worked for them because they didn't have to go through the house. It was really seamless. When I knew they were coming and I wasn't home, I'd leave the door unlocked for them. And most times, when I got back, they were already in full swing of working. I stayed out of their way and at the end of each work day, they would let me see the progress, so I would know how things were going and what to expect the next day. Everything was also handled with care.

    The master bath have double sinks typically and there's so much space in between the sink. So I wanted to know if they could do a tower of some sort to give me some additional shelving. They created one and it worked out perfect for me. The customer service was superb and I'm a stickler for that because customer service is truly a lost art. For the price point, it wasn't the cheapest, but it wasn't the most expensive and it was good for the quality and the service from the guys that were doing the install.

    They cared about what it looked like and made sure that it was functional for me. And the fact that they cared about what they were doing made a whole world of difference for me. Also, when Mandy first came out, she explained their process and I liked that they actually had a process where others didn't. Whoever they send out that's who's going to see your job from start to finish, and they did not lie. These guys became my friends and they were here over the Christmas holiday, so they all got gifts.

    Everybody is in love with my bathroom now. I am too. There was a bathtub and a shower in there, so we took out the whole tub. And where the tub was is just nothing but a dual headed shower. And where the old shower was is now my linen closet. This is my parent's house and my mom passed in 2021. She was a stickler for quality, so this would have been right up her alley. So I'm really pleased with my decision to go ahead and do it. As a matter of fact, I'm going down to Re-Bath on Friday because I have another bathroom that they're going to do for me.

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    Response from Re-Bath

    Nedra, thank you for your kind words and this wonderful review. We are so happy to provide effortless remodels to our amazing customers like yourself. Thank you for trusting in us to turn your bathroom into a more beautiful and functional space.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Feb. 23, 2023

    We did two cabinets and a bathtub with Re-Bath. We decided to use them last summer. But the remodel wasn't complete until the beginning of January. The sales representative left a lot to be desired. He was easy to work with as far as timing goes. He came to our house and gave us the estimate, which ended up being pretty accurate. But he made a few offhanded comments that I didn't really appreciate. The installers were really good. They were quick and really professional. We did have to call Re-Bath back for some touch-ups. Overall, they got the job done. We got what we wanted. It was a little too expensive for the quality. But it's serving its purpose for now.

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    Response from Re-Bath

    Tess, we appreciate your honest feedback. We are disappointed to hear about your experience with your Design Consultant. We would love the opportunity to restore your confidence in Re-Bath. If you are willing, please reach out to our customer support team at 800-426-4573 when you have a chance. We are grateful to have earned your business and hope you are loving your new bathroom.

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    CoverageTechMaintenanceStaff

    Reviewed Feb. 23, 2023

    The installation was great. There was a little drip in the showerhead, but it was easily fixed. Also, I got my door about three weeks ago and it's leaking. They came out once to fix it but now it's leaking again. The first time the gentleman named Mark came out, he was very nice. He put in the door and everything was great. Then he had to come back for the leak and he was kind of brushing off what I think is wrong. Then, he said that he talked it over with his boss and if this doesn't fix it, they don't know what to do for me. I did not pay $14,000 to have a shower that leaks. It could have just been the fact that he had extra work that day because they made him come to me but I would rather him not come again. Other than that, everybody has been super nice.

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    Response from Re-Bath

    Bahni, thank you for your feedback. We believe everyone deserves a bathroom they love, and our customer support team would love the opportunity to restore your trust in Re-Bath. If you have any remaining concerns you'd like to address, please contact us at 800-426-4573. We enjoyed working with you during the design process and throughout your installation, and we hope you will love your new bathroom for years.

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    Sales & MarketingStaff

    Reviewed Feb. 23, 2023

    It was good with the sales reps. They answered all questions we had and they weren't very pushy about anything. They also helped work out deals, where we could find them. It was a straightforward process with Re-Bath.

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    Response from Re-Bath

    Christopher, we're proud to be the nation's most trusted bathroom remodeler, and that you are another happy customer. We are so grateful for your positive review.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 23, 2023

    Re-Bath responded quickly and were thorough in their information. I was able to set up an appointment on my schedule. I don't live in the state where I was doing the work and they were very flexible. So, it was good. I did a shower conversion. The reps took out a shelving wasted space area next to it and then put in a custom shower walk-in. They finished the afternoon before I was leaving the next morning. So, I had to let it sit for 24 hours. It hasn't been used yet but it looks great. It ended up being a little pricey but maybe it was more of COVID pricing. It was a little more than I had intended to spend but it was very high quality work and good workers.

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    Response from Re-Bath

    Cynthia, we are thrilled to hear our team was able to provide you with a fantastic experience. We are grateful to have earned your business and hope you are loving your new bathroom.

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    Punctuality & SpeedStaffFollow-Through

    Reviewed Feb. 23, 2023

    We had a great experience with the representatives. We got along great with them and everything they told us was right on mark. They gutted the bathroom and redid it. The installation turned out really well. We had a couple of delays but those were caused by the water heater that quit working. Also, my wife got sick and that caused the delay in the bathroom rebuild. But when the techs said they were gonna be here, they were and got everything done close to schedule. They did a great job. This bathroom is the one my daughter uses most of the time and she's ecstatic. If you want somebody that's gonna show up when they say and do what they say, Re-Bath is a good company to go with. You're gonna be happy with the results.

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    Response from Re-Bath

    Ron, thank you for your kind words and this wonderful review. We are happy to hear you had a wonderful experience and are grateful for the positive review.

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    Customer ServicePriceStaffRates

    Reviewed Feb. 17, 2023

    We used Re-Bath at a home that we lived in before this one. When we moved here, we had a bathtub that we needed taken out. We called Re-Bath, and a rep came to our house and explained everything to us. He gave us a price and told us what they would do. The cost was reasonable.

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    Response from Re-Bath

    Thomas, thank you for your positive review. It is our goal for every customer to enjoy the remodel experience, from design to done. Thank you for your business and for your positive review.

    Verified purchase

    Reviewed Feb. 15, 2023

    Re-Bath did a bathroom for me about 12 years ago. They did a good job, so I went back to them again. We did a full bathroom this time. It went pretty well. It took two and a half days on one bathroom and then most of the day on the other. Anytime, I'd go back to Re-Bath.

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    Response from Re-Bath

    Lisa, we are so grateful for your business and your positive review. We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours.

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    Customer ServicePriceStaffTransparency

    Reviewed Feb. 15, 2023

    The consultant, Danny, was very helpful throughout the entire process. We had two baths that Re-Bath remodeled, and for the first one, we weren't in town, but the gentleman was very good with giving us updates throughout the day. He was very professional, and he either called or texted. He sent pictures, asked questions, and let us know when they were in the house. Everything was good there. They did the second remodel when I was there and they were very communicative of what was going on. We have two kids that were napping throughout the day as well, and they were able to help with that and worked around them.

    Re-Bath replaced our vanity, the flooring, and the shower. They didn't do the toilet 'cause we told them to keep the toilet. They also didn't do the painting 'cause they didn't quote it. There was a little miscommunication there, but we're okay with them not doing the painting. Overall, what they did turned out really good. We loved it, and we can't be happier.

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    Response from Re-Bath

    William, we are so grateful for your business and positive review. Nothing makes us happier than to hear that you are loving your new bathroom. Thank you again for your feedback.

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    Customer ServiceCoverageTechMaintenanceStaff

    Reviewed Feb. 3, 2023

    The first rep walked me through planning everything and choosing different options with a bath remodel. He told me what I should expect along the way and that they were backed up. This was in June and it would be September before they could get to my project. But that was okay with me. The techs came when they said they would and it took them three weeks to complete the job. They were very knowledgeable.

    They replaced the shower and wrapped a garden tub that was in there which had marble tile that had been in the shower and on the floor and on the countertops and around the tub. They covered that and made it look much better. They replaced the cabinet as well. Also, there were wall-to-ceiling mirrors around the vanity. They took all that down and replaced the drywall. They also did two mirrors over the sinks that matched the cabinet. They did the towel rods too. The glass around the shower and the door had to be ordered after they finished the shower so that they could have an exact measurement. They measured and called me within a week. They had the door and they got it installed. I like the finished product and I'm very pleased with it.

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    Response from Re-Bath

    Sue, we are so grateful for your business and your positive review. We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours. We are honored that you chose us to turn your home into a more beautiful and functional space.

    Verified purchase
    TechPunctuality & Speed

    Reviewed Jan. 6, 2023

    Re-Bath put in a new shower unit. I liked the idea that it would be done quickly. The contractors were great.

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    Response from Re-Bath

    Donna, we are thrilled to hear our team was able to provide you with a fantastic experience. We are grateful to have earned your business and hope you are loving your new bathroom.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 5, 2023

    The sales rep from Re-Bath was good. We did three bathrooms all at once and she came and looked at them, and gave me suggestions because I'm not good at putting things together. She helped me pick colors, countertops and cabinets. She was very helpful. The job trailer got stolen the night before the reps were supposed to show up and it had my countertop in it. So, they were a day late because they had to make the police report and repurchase all the tools and everything that was stolen from the trailer. Then, Re-Bath was having some employee issues. One guy got hurt over the weekend and wasn't able to work on the job because the doctor put him off work. But it's the nature right now. The workers gutted all three bathrooms and put in new flooring, new paint and new baseboards as well as new cabinets, countertops, toilets, sinks, showers, mirrors and light fixtures. I’m happy with the final product. I would recommend Re-Bath.

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    Response from Re-Bath

    Jill, we love positive feedback and your review is no exception. Thank you for trusting us with your remodel and we hope you enjoy your beautiful new bathroom for many years.

    Verified purchase
    Tech

    Reviewed Jan. 5, 2023

    I purchased a whole bathroom and everything seems to be very high quality. They installed a walk-in shower where there had been a tub-shower combination. They took out the bulkhead and removed the tile. They put in wainscotting where the tile had been and put up a new toilet topper cabinet, vanity and mirror. They also put it new towel bars and a toilet paper holder. The carpenter made me a new door for the linen closet and they painted the new flooring too. I give them my highest recommendation.

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    Response from Re-Bath

    Nancy, thank you for your kind review. We're glad to hear your new bathroom is all you hoped for and more. Thank you for the wonderful review.

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    Staff

    Reviewed Jan. 5, 2023

    I had Re-bath do a whole walk-in shower. I had a guy come out July-ish and I agreed to the project. It took a little while for them to be able to come out and do the shower. But once they started the process, it was a pretty straight line. They told me three days but it actually took five days, which was okay because it was just one guy working. That was Chris and he was fabulous. He was the most courteous and the nicest guy ever.

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    Response from Re-Bath

    Hi Michelle, thank you for your kind review; we are happy to pass along your comments to the team. We are happy to hear you had a wonderful experience and are grateful for the positive review. Take care!

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    Maintenance

    Reviewed Jan. 5, 2023

    They did our bath. They put in a shower instead of a tub, put in flooring and a new vanity. The shower got handles so we can hold on if we need to. They said two days. But it took a week and a half. And it took almost two months to get the vanity in. I wasn't happy about that. But the vanity’s great. The flooring looks really nice. The shower is great and looks pretty. It seems to be all good. Had one little area of the molding that they put in around the floor that we'll have to fix. But other than that, everything's good.

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    Response from Re-Bath

    Linda, thank you for sharing your experience with us. We believe everyone should have a bathroom they love, and it's wonderful to hear you are loving yours.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Jan. 5, 2023

    I like their cost and efficiency. I had two full bath remodels. We had the first one almost earlier in the year last year and the second one later in the year. It all went very great. The installation team and the people that came into our home were very pleasant. Everything was very smooth. We would do it again.

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    Response from Re-Bath

    Nathen, thank you for sharing your experience with us, we are so grateful for your positive review. We are honored that you chose us to turn your home into a more beautiful and functional space.

    Verified purchase
    TechStaff

    Reviewed Dec. 21, 2022

    They installed a toilet and sink for me. They also laid my floor and did my walls. The rep and installer were great.

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    Response from Re-Bath

    Audra, thank you for your kind words and this wonderful review. We are so happy to provide effortless remodels to our amazing customers like yourself. Thank you for your feedback and 5-star rating.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 17, 2022

    My overall experience with Re-Bath is wonderful. When they went to do the installation, they called ahead and set up the appointment. They were there on time. There were two guys in there that were doing the installation. It took about three days.

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    Response from Re-Bath

    Jeanne, thank you for your kind words and this wonderful review. We are so happy to provide effortless remodels to our amazing customers like yourself. Thank you for trusting Re-Bath to turn your bathroom into a more beautiful and functional space.

    Verified purchase
    Staff

    Reviewed Dec. 16, 2022

    The reps did the job in a timely manner that they were supposed to and they did good quality work. I had a shower installed and got a new countertop and a complete paint job. I would recommend Re-Bath.

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    Response from Re-Bath

    Chuck, at Re-Bath, our goal is to offer an effortless remodel experience and it sounds like we succeeded. We're thrilled to hear you love your bathroom remodel and know you'll enjoy it for many years.

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 15, 2022

    They did two bathrooms for me. It took a week for both bathrooms and the only problem we had was they had to order a door for one of the bathrooms, so we had to wait for two weeks and then it came in. But everything was great.

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    Response from Re-Bath

    Diana, we appreciate you taking the time to leave us feedback. It is our goal for every customer to enjoy the remodel experience, from design to done. Thank you for your business and for your positive review.

    Verified purchase
    TechStaffTimeliness

    Reviewed Dec. 7, 2022

    Re-Bath’s reps were very friendly, accommodating and kept us informed. The installation crew was very good. They were here on time and told us exactly what they were doing and when. They ended up going one day longer because when they put one shower bracket in, it scratched the whole seat wall. So they replaced that the very next day. They did a good job that way. The upstairs bathroom looked nice and were done well.

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    Re-Bath
    Response from Re-Bath

    Vicki, thank you for sharing your experience with us, we are so grateful for your positive review. We enjoyed working with you on your bathroom remodel, from start to stunning.

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    Re-Bath Company Information

    Company Name:
    Re-Bath
    Company Type:
    Private
    Year Founded:
    1979
    Address:
    426 N. 44th Street, Suite 410
    State/Province:
    AZ
    Postal Code:
    85008
    Country:
    United States
    Website:
    rebath.com