Re-Bath specializes in fast bathroom remodeling. The company offers complete remodeling services or tub/shower-only conversions, and it provides free in-home consultations and a free design process. Re-Bath also offers tub/shower conversions especially for those with limited mobility and seniors who wish to age in place. Slip-resistant technology, accessible bathroom remodels and walk-in tubs are available in stylish options that will update your bathroom while increasing safety.
Overall Satisfaction Rating
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- Can be used 24 hours after install
- Product and installation warranties
- Free in-home consultation
- Pricing not available online
- Preset selection of fixtures
Re-Bath specializes in stylish, fast bathroom remodeling, tub/shower conversions and accessibility features. Choose from a selection of high-quality, coordinating materials and products.
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The sales representative from Re-Bath was very nice. I liked him. The installation was amazing, but it took them a little bit because this was a whole big master bath. It took them a little bit to figure out how they were gonna do these things because it was the first time that the installers really took a look at this. This whole thing with Re-Bath was a fiasco but they did the best that they could. It just took time for them to get the doors and stuff for my shower and then, they got the wrong measurements. My bathtub went in, the flooring went in, and everything was good except for my shower. Once they got to the shower, then they measured wrong, and so then they got the wrong door in.
I feel like it could have been a little bit quicker than that. Overall, I like the tub, I like the floor, and I like the shower too. It's all good. Re-Bath compensated me. They gave me some money back. I didn't have to pay in full because I told them I'm not paying for this whole thing. It's taken me this long. They also gave me another shower door.
Patty, we work hard to provide a fantastic experience to everyone. It's discouraging to hear that you had a negative one. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please contact our customer support team at 800-426-4573 so we can discuss your experience further and help make this right. We look forward to hearing from you.
Re-Bath fixed the bathroom. They took all the tile out, fixed the floor, and put it back. I can take a bath without falling through the floor now. They've done a good job.
Adrian, we are so grateful for your business and positive review. Nothing makes us happier than to hear that you are loving your new bathroom.
I just had my bathroom remodel by Re-Bath. The floor is half- finished because they didn't order enough of the (horrible) tile, and so it sits.... I almost cry every time I enter the bathroom, I totally hate how it looks. The shower surround looks very cheap, the window trim has these ugly raised squares at the corners I was never told would be there, the floor tiles look like plastic, and the shower fixtures are bottom of the line so much so that it is embarrassing, and they force you buy theirs as part of the "package", for the price I paid I feel totally ripped-off.
My salesperson talked everything up like it would be the most beautiful bathroom I could imagine, not the monstrosity I received. I'm considering tearing the whole thing out myself and trying to DIY it, it would feel like throwing over $15,000 into the wind. Anything would be better than what I received. Beware consumers, don't make the same mistake I did!
Lisa, we truly appreciate your honest feedback, and we are disappointed to hear you are not satisfied with your remodel. We believe everyone deserves a bathroom they love, and our customer support team would love the opportunity to restore your trust in Re-Bath. Please contact us at 800-426-4573 so we can address your concerns.
We got our shower redone and the entire time they were dedicated to complete the project to the utmost quality. There were some setbacks that they ran into but they took their time to make sure it was done right and not fast. They even came on the weekend to make sure it was done to the best quality. Angel, Kevin, and Dillon did an incredible job and would recommend them them to anyone wanting to redo their shower.
Scott, we are so grateful for your business and positive review. Nothing makes us happier than to hear that you are loving your new bathroom. We are honored that you chose us to turn your home into a more beautiful and functional space.
Unfortunately the company will not honor their lifetime warranty. They tried to blame the fact that the vinyl was peeling on the fact that we did not use approved cleansers even though we used products from their approved list
Ken, thank you for bringing this to our attention. We would like the opportunity to address your concerns. Please reach out to our customer support team at 800-426-4573 when you have a chance. Thank you, and we look forward to hearing from you.
The consultant Rick presentation was very convincing. He was very honest and understanding. He answer all my question. That made me feel good about the choice I made. A truly great guy. I look forward to seeing my new bath.
Hi Debbie, thank you for sharing your positive experience! We are very happy to hear our staff was so supportive during your design consultation. If you have any further questions in the meantime, please don't hesitate to reach out. We are looking forward to your remodel! Have a great day.
We had a very good experience with our new shower installer Mark. He was very professional and did beautiful work. There was a slight measuring error when the job was set up but when he finished no one would know. Every detail is exactly as we had hoped and better and it was a pleasure working with him. I would definitely recommend contacting Re-Bath for any bathroom remodeling you need done.
Hi Patrick, thank you so much for your positive review! We are pleased to hear our staff was so supportive. Your recommendation means a lot to us, and we are happy to have earned it. If there's anything else we can do you for, please don't hesitate to reach out! Have a great day.
We recently used ReBath for our master bathroom remodel. Our sales rep, Chris **, was great the night we received a quote and after that was completely unresponsive via the GroupMe chat. We agreed upon a price reduction and asked to change hardware from brushed nickel to gold to which we had a verbal agreement and followed up over 10 times to get a written contract updated. We never received a change order and as such our gold hardware was never ordered. We later found out Chris was no longer with the company and we were not notified.
We also had written in our contract that we would use tile we had previously purchased from Lowe's for our floor. ReBath overlooked this on the contract and purchased additional tile, then told us to get a refund from Lowe's on our original purchase. Because we purchased our tile more than 30 days ago, Lowe's refused our refund and ReBath would only refund us the amount it would cost them (which is significantly discounted since they purchase in bulk).
Marvin, the VP, was involved in these conversations and not once did he take responsibility. To quote him on the hardware issue, he said "this is not my fault since we never received a written contract" even though we followed up many times to get one and never did!! He also attempted to argue they "did us a favor" by finally agreeing to come down on price. Horrible customer service for a "VP" level executive. Ray **, our contractor was on time every day and very responsive. He also gave us recommendations for errors made in the contract. If I could leave Ray a separate review, I would give him 5 stars. Overall, I would not recommend using ReBath to anyone.
Hi Morgan, thank you for bringing this to our attention. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would appreciate the opportunity to turn your experience around. Please contact our customer support team at 800-426-4573 so we can work toward a resolution. Thank you again for leaving us your honest feedback, and we hope to hear from you soon.
First of all it's very expensive. Secondly, the person who installed my bathroom got fired. Have had problems with water leaking in the tub. Fixtures they give you are cheap. The tile they laid down the grout keeps coming up. Not a happy camper.. Look somewhere else for bathroom refinish.
Hi Mark, thank you for taking the time to leave us your honest feedback. Please contact our customer support team at 800-426-4573 at your earliest convenience so we may further assist you in working toward a resolution. Take care.
This has been the worst experience with Home Depot and Rebath. Home Depot referred me to Rebath when I reached out about bathroom remodel project. I signed a bathroom remodel contract for $15,900 in August 2021 and sales agent promised that they would complete the remodel before thanksgiving. We had visitors coming and wanted remodel to be done by Thanksgiving. There was no communication from Rebath between September and November. I phoned them one week before Thanksgiving and they said they will not be able to come but will come week after Thanksgiving. They did not come week after Thanksgiving and there was no communication and total silence.
In December I received an offer in a different city and in January 2022 I called Rebath to cancel order since I was now moving. All of a sudden they want me to pay for materials at a cost of $11,900 for a bathroom remodel they quoted at $15,900? I phoned Home Depot who washed their hands and said the $11,900 was for materials and I should either get the installation or cancel and pay $11,900. Home Depot did not try to protect me as a customer given the two months delay by Rebath and the fact that my circumstances have changed and am now moving.
I regret ever signing a contract with Rebath and would not advise anyone to do so. I thought I was paying more for a timely professional service and job but two months delay with no communication and then when situations change being told you have to honor a contract they themselves have not honored. I wonder why they charge more if they cannot meet deadlines and have such a bad customer service. And Home Depot continues to deal with them. Makes me sick in the tummy that Home Depot referred me to such a terrible company.
Hi Godswill, thank you for taking the time to leave us your honest feedback about your experience with us. We regret to hear about the lack of communication. We strive for 100% satisfaction, so it is disappointing to hear we missed the mark. We'd like the opportunity to discuss this with you and make this right. Please contact our customer support team at 800-426-4573 so we can work toward a resolution.
Will change review to 4 stars if they make it right regarding wall cabinet. Had two bathrooms totally redone by Rebath, they began work on a Monday. The first four nights we stayed in hotel as they started on our master bath, we were prepared to stay through the entire remodel. By Thursday we were told we could use the master shower, main bath completely torn apart, we decided to come home. There was a problem with cabinet over the toilet, shoddy painting and patchwork. Rebath stated they would replace, it would be remade. Bathroom completion ran a week longer than planned, annoying but not unexpected as there were some unexpected issues; subfloor rotted, plumbing clogged. There were some days when no one showed, communication was poor at times. Bathrooms completed after approximately 17 days, except for replacement cabinet, final paperwork signed.
One day after completion we noted a bulge in wall of master shower, of note this shower is about 30” x 30.” Informed Rebath following Monday, we were blamed for defect because we did not wait two weeks to use master shower (hot water not supposed to hit shower walls directly), were asked if we wanted to know cost of replacement. As we were never told this, I reached out to our Rebath designer, Megan (who is awesome), Oregon contractor’s board, and sent certified letter to Rebath GM. One week later GM came to our home, stated it was not installed correctly and they would replace shower wall, it was not due to us using shower immediately after completion. Upsetting but comfortable with outcome. Two months later shower panel and wall cabinet replaced.
Unbelievably the cabinet was again flawed and had no shelving. Reached out to Rebath, as of yet no response as to how this will be addressed. Overall I am satisfied with Rebath, their communication has room for improvement and they shouldn’t blame the customer if there is a problem. Kyle and Megan were both great to work with.
Hi Kelly, thank you for leaving us your feedback. We are disappointed to hear about the issues with your installation. We strive for 100% satisfaction and we would like the opportunity to make this right. Please contact our customer support team at 800-426-4573 so we can try and turn your experience around.
Re-Bath of Reno is the worst company I have ever had the displeasure of dealing with. My parents signed a contract in February, my father passed away in April, it is now October 25th and the work is still not done. My mother has gone months, yes months, without a working shower. Literally everything that could go wrong has. They hired unskilled, unlicensed men to work in my elderly mother's home and things got so bad I hired a plumbing company to do an inspection and found that it was all done incorrectly and not to code. The shower drain, the trap, the hot/cold water, all was wrong. The shower doors and flooring were all installed incorrectly and have to be redone...seriously, the list goes on.
I filed a complaint with the Nevada State Contractor's Board and that put some pressure on them but I found out recently that their license was suspended and they were still out working on her bathroom! They are still taking on new clients! I have called and filed a complaint with the Re-Bath HQ and someone took a report but not sure what good that will do. I am at my wit's end. The Re-Bath product may be a great and if you have a reputable installer, good... but if you are in Reno, Nv...please do not use this company.
Hi Erin, thank you for leaving us your honest feedback. We strive for 100% satisfaction and are disappointed to hear we missed the mark. We would like the opportunity to discuss your situation and learn how we can turn around your experience. If you are willing, please contact our customer support team at 800-426-4573 so we can make this right.
Lowe's suggested this company (Re-bath in Reno NV). We wanted to do some renovation for our bathroom and we already have the tiles and we already choose the sliding door and the Vanity stuff from Lowe's Carson City, NV. The Re-bath guy Jeff came over to check and we explained everything what do we want and we got the stuff from Lowe's and he said it doesn't matter.
We've been waiting for almost a week from them to reach back to us. So today we decided to sent an email and they said that they REFUSE TO DO THE JOB BECAUSE WE HAVE OUR OWN STUFF ALREADY! Honestly, we don't appreciate the way they did to us. They didn't contact us to let us know that they can't do the job due all those stupid reasons. Instead they just let us hang in with no clue what's going on " What a professional company huh!" They could just call or email us right away a day after that they can't do the job. I guess, they're thinking that we won't spending lots of $$$ for their pockets them to get any stuff from them.
So this is just my feedback to re-thinking to hire this company do your bathroom renovation who wants to do renovation for their bathroom. They suck & not professional. Local Contractors will be happy to do the job.
Hi Zoe, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Re-Bath HQ, we are always looking for ways to improve and we appreciate your input. If you would be willing, we would like to have you contact our customer support team at 800-426-4573 to discuss ways we can better serve you in the future.
In mid Sept Mr. ** visited our home to discuss all issues. We determined that there was some miscommunication on both sides. Mr. ** offered to reorder what we thought we were going to get from the beginning and install at no cost. After a couple more months all work has been completed and we are now satisfied customers! Thanks Mr. **!
The job just finished up 2 weeks ago and looks pretty good, however it would look better if we would have gotten what we wanted. We got the right pattern but the salesman ordered the wrong color, we could have waited another 6-12 weeks for the right color to come in but our master bath was already tore up. Another thing about Re-bath is they send a salesperson out to look at the job and he explains what they do and how they do it to justify their high price however when they do the job they don't do everything the way the salesman said.
Another issue is the shower pan has deep grooves in to assist in water flow but if you have sensitive feet they could be uncomfortable. We were told the pan would be the same as in our other shower (no grooves). So in summary they will tell you anything to justify the high price and make a sale and once they have your money they don't care. Seems I should have been compensated something with having to live with the wrong color. This job was done by the Wilmington NC Re-bath.
Hi John, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please contact our customer support team at 800-426-4573 so we can understand your situation better in order to try and turn your experience around. Take care.
We contracted Re-Bath of Northeast Wisconsin to do a new tub and shower surround for us. The initial meeting went well and we selected our fixtures and what we wanted. The lady that came to our house was very friendly and put up with our crying newborn quite well. Then came the installation. We were not happy with the height the curtain rod or shampoo holder were put at. My wife was home at the time, they asked her about the location of the shampoo holder without her knowing what the shampoo holder actually looked like. Come to find out it sticks out quite a bit and now my wife is hitting her elbow on it constantly. The shower rod was put at an odd height of 81", when a standard curtain is only 72" in height, so the curtain and liner are barely staying put.
The drain is also not working and we have standing water whenever we shower on top of the other problems. When we called about these problems, they did schedule the plumber they contracted to come back and fix it, two weeks later we are still waiting on that plumber. This should have been checked and tested before completion.
As far as the other concerns, the vice-president of the Green Bay location spoke with my wife on the phone in such a condescending manner that my 15 year old daughters jaw dropped to the floor with she was talking to her. She has continued this condescending tone with us as we try to address the issues, and has simply stopped replying to email at this point. She said my wife OK'd the height of the rod with the installer, when that never happened. My wife mentioned it was too high when she first saw it, the installer said it is 84" which is standard. It isn't even at 84", it is 81", and I can find nothing that states 84" is standard.
All we are asking is for some way to fix this, some attempts at a solution. We would have taken a shower curtain and probably said fine, we will just deal with the problems besides the drainage issue. Instead, here I am writing this because I am experiencing them not standing up for the work they "guaranteed". It looks great, but if you want somebody that can actually problem solve and give you what you want for $9000, I suggest you spend your money elsewhere.
Hi Wallace, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact our customer support team at 800-426-4573 at your earliest convenience so we may further assist you in working towards a resolution.
We are very happy to recommend Re-Bath to anyone who is looking to re-do their bathroom. The estimate was very detailed and we were updated every step of the way. Dustin, the installer, did an awesome job and the place was left immaculate with no construction debris anywhere. He was fast and efficient and explained what he was doing while he was there and was happy to answer any questions we had. The bathroom looks better than expected and the products used are quality. They really did exceed our expectations.
Hi Stan, thank you for taking the time to leave a review for us at Re-Bath HQ. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
Have yet to have the work done but when I do I will be using Lowe's to get everything done. I've been shopping and researching and may even try to do it myself with Lowe's purchases. I've always been pleased with the outcome of all my do it yourself projects.
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
We initially went with Re-bath as that is who Lowe's uses. I was apprehensive about using any vendor from Lowe's as we have had two bad experiences with home remodels. A Re-bath vendor met us at our home in February and we went over everything we wanted to go into the bathroom which was a complete demo/reno. It would take about three months for them to install it and we said, ok.
Come 3 months later, we get no communication from them until they show up at our door. The lead apologized and said he did not know that Re-bath did not reach out to notify us they would be coming this week. A few days, a lot of work, but still bad communication, a painter/drywaller that didn't show up which puts the bathroom project by more days, mirrors not centered, backsplash that doesn't fit, still no plumber or electrician. We are really disappointed how this has turned out and we will never recommend them to anyone.
Hi Richard, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact our customer support team at 800-426-4573 at your earliest convenience so we may further assist you in working towards a resolution.
Very helpful and exciting to look at all the different ways to change looks in the bathroom, kitchen, etc. I’m always looking for great deals to change and or upgrade! I would be very happy with all that I could be helped with!.
Hello Kevin, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Chose ReBath for conversion of tub to walk in shower and new vanity. Countertop clearly did not fit new vanity and installer was told to make it work. He then went as far as to change the initial design rather than admit a mistake was made. Had to get Home Depot involved, who I’m happy to say has stood behind me. Signed off on project in late November 2020 and am looming at mid June before completion. Note: Rebath sends one installer to put in large, heavy shower doors, vanities - in short 2 man jobs. Amazing to me that Rebath’s satisfaction scores are as good as they are - I believe they may be fine with a small 1/2 bath with short, straight vanities and standard shower doors. Do not use them for anything more! I regret my choice immensely.
Hi Kim, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact our customer support team at 800-426-4573 at your earliest convenience so we may further assist you in working towards a resolution.
Re-Bath of Greensboro did an outstanding job replacing our old, tiled, outdated shower. Aaron and Scott did outstanding work on installing new walls, base, and a beautiful glass enclosure. We couldn't be more pleased with their work. They were friendly, professional and conscientious. We would definitely recommend them for any bathroom update.
Hi Deborah, thank you for taking the time to leave a review for us at Re-Bath HQ. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
So we decided to have our tub taken out and a walk in shower installed. After some disappointing estimates we went to Lowes. They referred us to Re-Bath. The sales person, Jodi came out on time and did a heck of a job explaining what they offer, different choices, the cost difference, everything was covered. And my wife made her choices and things got rolling. A few days later Kira called to confirm the order and made sure we understood how thing were going to go. Over the weeks emails were exchanged and the final appointment was confirmed.
On the day scheduled Brian and his team showed up on time as promised. Even though our house had some interesting issues they did the job. OMG did they ever do the job. Our new walk in shower is fantastic. Every detail every little thing was looked at and made perfect. What a team, what a professional outstanding job. I do not do recommendations much, but after this experience I am left speechless. I have no choice but to tell everyone, anyone that cares to get the best bang for the buck, the best of the best, the absolute most for their money - Re-Bath really takes the gold.
Hi, thank you for taking the time to leave a review for us at Re-Bath HQ. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
We needed to remove our existing bathtub in our downstairs bathroom and put a new shower in there. The project was overpriced, made mistake twice, and ever time they made a mistake, there was a 2 to 3 weeks delay, and finally got that done after 3 and half months of signing the contract. During this time (after the project started), we couldn't use that shower for over 3 months.
Spoke with Lowe's and they assigned Re-Bath for the project. A lady from Re-Bath showed up on July 21, 2020 to talk about the project. Initially she gave us almost $26,000 price quote just to replace the bathtub with a shower. That quote included natural stone wall surrounds. Because of the price, we decided to go with Sonoran Granite SSP, which is basically acrylic. This time, the price went down to $16,549. This was already way too high. But still we decided to go with them since we trusted Lowe's. Anyways, the project did not start until Aug 31, 2020.
That same week Friday, a third party glass company came to take the measurement of the glass door and the glass wall. The design was already cleared out when we got the quote. 2 and weeks later the glass company came back with completely different design glass and didn't tell us anything, just installed it. When noticed, we complained it to Re-Bath. An inspector from Re-Bath came and said that we will have to pay them more money to fix it. When argued, he said that he will let us know. 3-4 days went by, didn't hear anything from them. When called, he agreed to do it based on our design with no extra cost. 3 weeks later the same glass company came back. This time with band-aid fix. When opposed, he spoke with Re-Bath, and the project was on hold for another 2 and half week. Finally they got the right door on November 2, 2020 and finished the work.
This shower remodeling was a big time hassle for us. Initially we were told that it will take 3 weeks from the start of the project. In reality, it took over 2 months after the project started, and over 3 months from the day we signed the contract. Really not happy with Re-Bath. Would definitely not recommend anyone. I think we could've done a much better job with much better service, faster for much cheaper.
Hi Montasir, we regret to hear that you are displeased with your recent shower remodel experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our customer support team at 800-426-4573 at your earliest convenience.
Office clerk Angie was very professional and knowledgeable and set up an in house appointment with Angie in sales. Angie came to our home and was quite pleasant to talk with. She showed us numerous shower options and we were pleased with her representation of the options. We decided on our shower and set up an appointment for installation. We wanted the work done by Thanksgiving and Re-Bath was able to make this happen. Installer Ben and Cameron did an excellent job and our shower was finished in less than 2 days. It looks great and we are extremely happy with the service from beginning to end.
Steven, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
I had a previous project a couple years ago and Re-Bath did a really nice job. When I started looking around to do this particular project, I called them and several other people, and the pricing was about the same. It was about eight months at least before I decided to go ahead and do it. The first people I called back was Re-Bath. I asked them to update the pricing because I changed what I wanted to do with the project. They came in with a reasonable price and since I had used them before, I felt like I didn’t really need to shop around.
Re-Bath was very thorough and fast and they have a good warranty. The fact that they had done such a nice job on my previous project, I really didn't expect any less on this one though it was a different type of project. I wasn't having a shower remodeled. I was putting a new bathtub and the walls surrounding the bathtub and they did a great job. They were very neat and they did everything they said they were gonna do.
We went to Lowe's to get our bathroom done and they brought Re-Bath. The rep was good and the installers were nice and very courteous. They worked hard and got it done in good time. Everything looks great and we like our bathroom.
Richard, reviews like this give us motivation and help us ensure we provide high-quality care! We are always more than happy to assist you if anything else comes up. Thank you and take care!
We were at Lowe’s looking at remodeling and that was how we heard about Re-Bath. We had two bathrooms remodeled and we had two showers put in. The first one was done a month ago then the second one was finished last week. With the first one, the installation went very well. We were really happy with it and I was totally satisfied. But with the second one, the experience wasn’t as good. There were two guys who came. One was a supervisor and one was a young gentleman who seemed to be in a learning process. The supervisor who had the lead was supposed to come back the next day, give us some paperwork and discuss the warranty. We also had some issues with caulking and other stuff that we thought we could talk with them but he never came back. I called the company after the fourth day and they said they would contact that supervisor and get back to us but nobody ever has.
The quality of workmanship on the first installation was great. On the second one, the actual material for the shower bed and the walls is good. But the whole process at the end there could have been much better done. I’d be hesitant now to recommend R.e-Bath That was a lot of money that we put in for those products and Re-Bath hasn't provided good service. It’s a one-day service generally and they do a great job on most of the stuff. But I’m remodeling the rest of that bathroom in that area myself and I wanted to move forward with my plans. We wanted to finish it up. I couldn’t wait there for any longer than three days.
I went ahead and put caulking into where I thought it needed to be and then proceeded on with the work I had to do. So not only did I not get a response from them but they delayed the work that I wanted to do. Another thing is that the young guy had said that I could go online and make the payment. But the senior guy said to wait until they contact me and they come back. Five days later, I got an email from Lowe’s saying I need to make the payment and that they're gonna hold me liable on all the stuff. That's not right.
We are disappointed to learn of your recent experience with us at Re-Bath HQ, but will take this opportunity to improve. If you would like to further discuss this or have any questions, please don't hesitate to reach out.
We heard good things about Re-Bath from several friends plus my brother who used Re-Bath to redo several of his bathrooms and it looked good. We did a tub to shower conversion in February. The designer came to our house and met with us and helped us price everything out. We picked our product and then about three weeks later, James came and installed it, which took a couple of days to do so. He did a great job and he was very nice. At the end of the day, he left everything clean. The quality of work was excellent. We would have loved to have done everything, but it was a lot. We couldn’t afford everything all at once and we wound up doing our floor ourselves. It was a wonderful experience with Re-Bath and I would recommend it to everyone.
We appreciate your positive review about your recent experience with us, Rebecca. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Do not do it if you need to finance any part of your purchase. ReBath of San Antonio told us it would be no problem to get us financing even though we were not sure we should get our bathrooms done because of the cost. We actually wanted our entire master bathroom remodeled but by the end the guy who came out was only discussing turning our shower into a walk in shower and putting in a new standard tub for our children. The cost was crazy and I honestly don't know why we even moved forward. But we did and after jumping through some hoops he did finally get us approved for financing. He did not even know our income before he started having us sign. Big life lesson, I questioned it but he said it was fine and he would get us financing. From now on, I will stop there.
My husband and I cancelled the next day. I could not sleep the whole night following our visit from Brian Gutierrez of ReBath of San Antonio. I went back and looked at the paperwork and realized that, because we had to finance, it would end up costing us so much more than the already high number he quoted. So I emailed the cancellation notice immediately and got a response from Brian that day. We also sent ReBath's Notice of Cancellation signed by both of us via certified mail with signature required next day. ReBath signed the receipt on the 3rd business day. Two weeks later we got a bill with first payment being due in October from the bank ReBath got us approved through. No money was supposed to be dispersed in our name. This is SO wrong! I will be reporting and reviewing both companies everywhere until this is fixed.
Hi Leslie, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact our customer support team at 800-426-4573 at your earliest convenience so we may further assist you in working towards a resolution.
Re-Bath came up as a specialist when I searched for kitchen and bath remodeling online. So I called them up and found out that they only did bath, but I figured that I'd still like to have them come out and take a look. I described to them what I wanted to do, which was basically remove the bathtub, install a bigger shower and some other minor things. They were pretty upfront and said that they could do the shower and the flooring. But they'd give us names for people to do the lighting and some other stuff. They also told me how they would do it. The enclosure would be a resin-based flooring, synthetic side, but it would be thicker than fiberglass. Their presentation was clear and concise, and the gentleman went over the time frames, which was 10 weeks to make the product and then three days to install it. So my bathroom would only be down for three days and that was the real deciding factor.
The first day they came, they did the demo and it took them a good portion of the day. They cleaned up after themselves when they were done. The next day, they did the framing. The drywaller came in after them. Then the third day, they assembled the product and then the last day, they put in the floor, which was a half-day. But each day, they cleaned up after themselves and it was pretty clean. It turned out really well. It looks nice and I like it. It has now been about a month since I've used it. It’s holding up well.
It was a very positive experience with Re-Bath. The people in the office were very responsive and were always prompt in their communication. They gave me a week and a half heads-up when they were gonna come and start and the time frames it was gonna take. If you want tiles, they aren’t your guys. But they were efficient and professional. They did the job in the time frame they said they were gonna do it and there were no surprises.
Richard, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with us at Re-Bath HQ! Please don't hesitate to reach out if there's anything additional we can do for you.
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