
Re-Bath Reviews
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About Re-Bath Reviews
Re-Bath specializes in fast bathroom remodeling. The company offers complete remodeling services or tub/shower-only conversions, and it provides free in-home consultations and a free design process. Re-Bath also offers tub/shower conversions especially for those with limited mobility and seniors who wish to age in place. Slip-resistant technology, accessible bathroom remodels and walk-in tubs are available in stylish options that will update your bathroom while increasing safety.
Pros & Cons
Pros
- Can be used 24 hours after install
- Product and installation warranties
- Free in-home consultation
Cons
- Pricing not available online
- Preset selection of fixtures
Bottom Line
Re-Bath specializes in stylish, fast bathroom remodeling, tub/shower conversions and accessibility features. Choose from a selection of high-quality, coordinating materials and products.
Re-Bath Reviews
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Reviewed May 9, 2017
I needed to spruce up the first level bathroom and I wanted to add a shower. I liked the speed that Re-Bath can get the project done so I had them work on my bathroom and I had a great experience. They did a complete remodel in February and put a new flooring, removed the wallpaper, painted the wall, and replaced the toilet and vanity. Their sales representatives and installers were good. The installation team told me when they were going to be there and when they weren’t. When there were changes, they would call me. It was excellent.

Hello Ingrid!
Thank you for taking the time to review Re-Bath on Consumer Affairs. We are thrilled to hear that you had a good experience with our team, and that you were happy with the work we performed in your home. We hope that you will consider Re-Bath again for any future remodeling projects.
All the best,Re-Bath Customer Response Team
Reviewed May 7, 2017
Our house was 20 years old and it was time to remodel the bathroom. I like the way Re-Bath does everything for the bathroom and they specialize in that one area. We arranged in December and they did it in February. That was how long it took to get the cabinet and some stuff in. The sales reps were very good and helpful about keeping us updated in the process while they were waiting for things to come in. Also, the installation team was wonderful. We had the whole master bathroom redone but for the whole bathroom, we just had the cabinet tree done. They said it would take four days and they got it done about lunchtime on the fourth day. They did the small bathroom the first day and then the next three days, they worked in a natural bathroom and got that down. We love it and we've also recommended Re-Bath.

Hi Connie!
Thanks for your review of Re-Bath and for recommending our company to your friends! We are happy that you are pleased with the work that our team did for you in updating the bathrooms in your home. Our goal is to get the work done in a timely manner and to stay in communication with our customers throughout the process. We hope that you will consider Re-Bath again for any future projects!
Enjoy your new bathroom!Re-Bath Customer Response Team
Reviewed May 6, 2017
We decided on Re-Bath because they are connected to Home Depot. They did the floor, walls, sink, toilet, shower and bath of our two bathrooms. It was an easy and minimal knock down on the walls and the cost. The installation team was very nice. Everything was great and wonderful but there was a sales rep that was at our house who said we could pay for the service on a Home Depot credit card. We applied and got accepted. We then went to Home Depot to go shopping and we have no record of a credit card. I found out that it was a loan. It’s causing an issue with our final payment with them because we wanted to put it in the credit card. Other than that, everything else was good.

Hello Alice,
Thank you for your review. We are so sorry that the credit card / loan situation wasn't communicated clearly to you. If there's anything our corporate office can do to help, please don't hesitate to give us a call.
Thank you!Re-Bath Customer Response Team
Reviewed May 4, 2017
In 2014 I had Re-bath do a bathroom remodeling job. They were very expensive. Just for the shower and tub it was 6,800. They told me it was a lifetime warranty and was transferred over to the new owners, when I sell my house. Overall the job was good. Fast forward to 5-2-17. My shower curtain rod is falling apart where they attached it to the shower wall. The calking is peeling off from all corners. The shower head is coming apart. I tried multiple times to get a hold of the person in charge of the warranty dept. After leaving several messages, I tried calling back. The lady I spoke with earlier, remembered me and said, “Oh he's here right now. Please hold and I'll get him on the phone.” I waited about 2 min and then was transferred to his voicemail again.
I then tried calling back and kept on getting put on hold by an automated machine. After 10 tries I gave up and tried my wife's phone. Amazingly they picked up on the 2nd ring. I spoke to a different person and told her how frustrated I was with the customer service. She said that she will tell the owner about what happened. I will never use re-bath again. I read about how bad they handle the warranty issues but never thought it would happen to me. They will only give you the run around. The company is located in Salt Lake City, Utah.

Hello Mike,
This situation sounds really frustrating and it is not what we want our clients to experience. Will you please reach out to our Customer Response Team so that we can help you? 1-800-426-4573.
Thanks. We look forward to helping you!Re-Bath Customer Response Team
Reviewed April 27, 2017
I needed to get my bathroom remodeled and I went with Re-Bath. I purchased from them a shower a month ago and the sales representative whom I interacted with was honest. As for the installation team, I couldn't ask for better people. They're intelligent and they did a good job.

Hello Dean,
Thank you for taking the time to review Re-Bath. We are thrilled that you had a great experience with the sales representative and the installation team! We strive to make the process as easy as possible and believe that having honest and hardworking employees certainly helps! We hope that you enjoy your bathroom remodel and consider Re-Bath again for any future remodeling projects!
Re-Bath Customer Response Team
Reviewed April 26, 2017
Extremely happy with the follow-up work performed by Mr. Luis ** with my master bathroom; shower, sauna, floor and sink renovations. Mr. ** corrected installation flaws in a timely and professional manner. My wife Yvette and I both are happy to give Mr. ** a five star rated review for the work he performed in our home!!! Mr. ** exemplifies Re-Bath's pledge to do quality work!!! Thanks Mr. ** and Re-Bath!!!

Hi Vastine!
Thank you so much for your “five-star rated review” of Re-Bath AND Mr. Luis! We are so happy that you were pleased not only with the work done by Re-Bath, but by our customer service as well. We can’t wait to pass along your wonderful comments to our team, specifically Mr. Luis. We want to make sure that he gets the recognition he deserves.
Thank you again for taking the time to leave us such a glowing review! We are honored and thankful that you chose us to do your remodel!
Best,Re-Bath Customer Response Team
Reviewed April 26, 2017
I bought an apartment years ago and it had a pink bathtub at the second floor. I wanted to have it white so we had it painted by a professional. The paint had chipped off so now it became pink and white. There was lead in the paint that was sprayed on and we had to have that taken out. We bought our bathtub form Re-Bath over a month ago. Their sales representative was very polite and helpful while the installers were quick and knew what they were doing. They cleaned up afterwards and chatted with us briefly, gave us some tips on it. I was happy that it was done and I'm very pleased. A couple of people have seen it also and they like it. The tenant said it's nice. I would recommend Re-Bath.

Hello Ruth,
Thank you for posting a review for our company - it means the world to our team! We are so glad to hear that you are enjoying your new bathtub - hope you aren't missing the pink and white one too badly!
Thank you, also, for your willingness to recommend us to others. We couldn't ask for a better compliment than that! It was our honor and pleasure to serve you.
Cheers!Re-Bath Customer Response Team
Reviewed April 25, 2017
My adult kids who don’t live here anymore said that the bathroom needed to be remodeled as it was so outdated. My husband looked online and found that Re-Bath's office was local. Their rep came here and things went very well. She wanted to know what we had in mind and showed us the product for the one-piece shower stall. From there we built onto the whole remodel. Our main goal was to switch our tub, a one piece unit, into a walk-in shower. It turned out we’re going to redo all of them. We're expecting to hear from Re-Bath next week to set up the appointments to get started. They said about five weeks and we’re right at four.

Hi Cinda,
Thank you for taking the time to review Re-Bath. We are happy to hear that you are so pleased to have replaced your bathtub with a walk-in shower! It's so exciting that you are having us update all your bathrooms! We know that you will love the finished products! Please let us know if you need any further assistance.
Cheers!Re-Bath Customer Response Team
Reviewed April 23, 2017
Re-Bath did two bathrooms in my other house about four years ago and now, we did a whole bath. There was a garden tub in it which we changed and put a regular tub and all-new plumbing, walls and shower. I went back to Re-Bath because I was very pleased with the first job. I could have gone to another company but it's not worth it.
Zach was the installer of my first two baths and now he's the salesman. I guess he's taken over his dad's position. If everybody ran their business the way he runs his, with the commitment and how he does things, there would be no problem with anybody doing business. I told him the checkbook that I had was at my ex-wife's house and he told me when I get the check, I can put it in the mail and they'll get things ordered. It was like the old times --on a handshake, it was done. The installers were terrific, neat and meticulous. They laid carpets down. I've got nothing but praise for Re-Bath. In fact, they're probably going to be doing the other bathroom on the other end of the house within the next few months. Re-Bath is totally remarkable and I'm 100% satisfied with everything they have done. I would suggest Re-Bath to anybody. They are phenomenal to the end.

Hello Andy,
Wow! Thank you for posting such a wonderful review for Re-Bath! We can’t wait to pass along your wonderful comments to our team, specifically Zach. We want to make sure that he gets the recognition he deserves.
We are thrilled to hear how pleased you are with your third bathroom remodel! Sounds like we'll be seeing you again real soon and we thank you for being such a loyal Re-Bath customer.
Thank you again for taking the time to leave us such a glowing review! We are honored and thankful that you chose us to do your remodel!
Re-Bath Customer Response Team
Reviewed April 22, 2017
We had a bathroom shower and bathroom remodel from Re-Bath. Their installation team was nice but they were very sporadic. Either they didn't show up or they showed up very late. Also, there was never any communication about where they were going to be and so we'd sit and wait, but nobody would show up. I'd call up and find out that they'd been told to go to some other job. The whole way through the process, they'd tell you one thing and do another.
The remodeling finally got finished but it took about six months, which is a long time because they didn't finish a part of it and we had to go back to our vacation home for a while. And then they showed up and did some more but it was not something I would recommend them again. The product was fine, but not the uncertainty of when they were going to be there and what they were telling you. They got a different person in the office but it still didn't go right. It could have been so simple but it wasn't. So it was a disheartening experience.

Hello Clint,
Thank you for letting us know about your Re-Bath experience. What you experienced is not acceptable. We are looking into it and have spoken to the franchise involved.
Our corporate office would like to tackle any issues or concerns that remain unresolved. Please feel free to reach us at 1-800-426-4573.
Again, we apologize,Re-Bath Customer Response Team
Reviewed April 21, 2017
I'm getting a knee replacement and I need to get rid of the tub because of that. It was the latter part of February when we did the contract with Re-Bath and the actual install was in March. We had a low-profile shower installed instead of the tub that I had to climb up into. When we talked to the salesman there was a misunderstanding. He was showing us samples for color and shapes and when we got the actual product installed, it wasn't those small tiles. Those were samples and we didn't understand them as just being samples. We thought they were the actual tiles that were being put.
Moreover, I didn't like the pressure sales for getting the job. For example, it was quoted as so much money, like $8,000. But if I paid half or paid cash money, I could get it discounted for so much. There are also additional discounts if it was signed that day, and also if I did such and such. That's to push things along too quickly. I had second thoughts after that, just like buyer's remorse after is all said and done. Then it was $7,600 for a 3x6 shower and that's quite a chunk of money for that much.
We learned our lesson to ask more questions, and be more precise. But we had no problem with the installer. He did a fantastic job. We were really happy with his work. He got the job done in the specified time and it was all cleaned up and ready to go in two days. So overall, I'm satisfied with the installation but I wasn't satisfied with the way it was contracted. I probably wouldn't recommend them mainly because of how the sales tactics were done.
Reviewed April 20, 2017
Our bathroom hadn't been remodeled in 20 years. We wanted to do something quickly, something to kick-off our remodel. I knew that if we had that done, then the rest of the remodel would follow soon. I also knew it would be a one-day thing with Re-Bath so we contacted them. We had our walk-in shower done. We had a very positive experience with Zac. He came very quickly when we initially called, and he came when he said he could. The woman in the office who set up the appointment was very helpful, and the installation people came at the time they said they were going to. My husband stayed with them through the morning. I came home in the afternoon and stayed with them. It was smooth, and they didn't really need much from us. It was a good installation day. They were clean, neat, and polite. The follow-up was good, too. They came through with everything they promised.

Hello Susan,
Wow! Thank you for such a wonderful review! We're so happy to hear that Zac took great care of you and we will make sure that he reads your encouraging words.
We love hearing that our receptionist was helpful and that everything went smoothly with our installation team. We'll let them know that you appreciated their neatness and politeness.
We really hope you enjoy your new bathroom!Re-Bath Customer Response Team
Reviewed April 18, 2017
I moved into a condo and I didn't like the shower and the bathroom in my unit so it was time for an overhaul. I had no prior experience with Re-Bath but when they came out to give me a quote, they seemed knowledgeable so that's why I went with them. The sales rep showed me the different patterns and things that Re-Bath does. I also went out at East Beltline, shortly after 28th Street and I went to their showroom house. The installation team ran into a few snags when they took out my old unit but it was nothing that they didn't know about and they fixed it immediately. Overall, I'm very happy with what Re-Bath did.

Hi Judy,
Thank you for taking the time to review Re-Bath on Consumer Affairs! We are so happy that you felt comfortable trusting our experienced team with your bathroom remodel. We hope that you are enjoying it! Please let us know if we can help in the future. All the best!
Re-Bath Customer Response Team
Reviewed April 17, 2017
Our bathroom was 50 years old, so we decided to have it remodeled. We decided on Re-Bath because we had a friend that had used it and they were very happy. The Re-Bath sales rep was very friendly. We ended up purchasing everything- a bathtub, shower, shower doors. However, I have the cabinet where the lavatory is and it has a door that has expanded from the frame. Two people have come out and they've taken pictures but nothing's been done yet. But overall, we're very happy with the remodel.

Hello Donna,
Thank you for taking the time to review Re-Bath on Consumer Affairs! We're glad to hear that your sales rep was friendly and that we were recommended by your friend.
We hope that you are enjoying your new bathroom! Please call our corporate office if you need further assistance with the expanding door.
Thanks so much!Re-Bath Customer Response Team
1-800-426-4573
Reviewed April 16, 2017
Some friends of ours that we know very well recommended Re-Bath to us so we purchased a shower from them about 10 weeks ago. I had superior interactions with their installation team and sales reps and I absolutely like my shower.

Hello Barry,
We are thankful for your time and willingness to write a review to let us know how we are doing. We love when friends recommend us to their friends!
We're pleased to hear that you had superior interactions with our installation team and sales reps. We're also thrilled that you like your new shower!
Cheers!Re-Bath Customer Response Team
Reviewed April 15, 2017
When I lived in Arizona I had Re-Bath do a tub for me. I live in Texas now where I just bought a house and the bathtub in the second bathroom was 30 years old. The fixtures are worn and I could hardly turn the water off and on. I had it remodeled because there's a lot of crud around the tiles and I wanted to get rid of it. The experience with Re-Bath went real good. We bought a tub and a shower from them. The sales rep was very nice and explained things to me. I purchased back in January and it took a month or more for them to get started on it but once they got started, it went real fast. It just took them a day but of course the other person that had to come and spray the tub took another day but it went really nice. I was real pleased with them like I was the first time they did my tub in Arizona. It was very pleasant and they did a nice job.

Hello Lillie,
We can't begin to tell you how nice it is to hear words of encouragement and appreciation! We're happy to hear that you had great experiences with Re-Bath handling both of your bathroom remodels!
We're so pleased that you are enjoying your new bathroom and we're just a phone call away should you need anything at all.
Warm regards,Re-Bath Customer Response Team
Reviewed April 14, 2017
My mother is elderly, so we decided to remodel our bathroom and she preferred Re-Bath over other companies. We bought a walk-in tub a couple of months ago. It has a nozzle you can use to wash off afterwards and it has air and water jets. It was pretty large and could fit almost two people. Also, the sales guy was great and he was very personable. The installation team was awesome and they did very seamless work. We had a good experience with Re-Bath.

Hello Mona,
We are so delighted to hear to hear that your mother is enjoying her new walk-in tub! We are honored by your choice to do business with us and it was a pleasure to serve you.
All the best,Re-Bath Customer Response Team
Reviewed April 13, 2017
My mom used Re-Bath a couple of years ago, so I purchased my shower walls and the attachments from them, too. The installation took 5 hours and their installation team did very well. They were knowledgeable and every time I had a question, they answered it. I had a great experience with Re-Bath.

Hello Donald,
We're so glad to hear that you had a great experience with our company! Thank you for taking the time to post a review on Consumer Affairs - it means a lot to our team.
We'll be sure to let them know that you appreciated their willingness to answer questions and that you are happy with their installation work.
We hope you enjoy your new shower for years to come!
Re-Bath Customer Response Team
Reviewed April 12, 2017
We have been shopping around to redo our bath, so when my wife and I wanted to check Re-Bath out, we called them and had someone come out and take a look and see. They then gave us an estimate and it all kicked off with them. The sales rep, Colleigh, was wonderful and very thorough. He explained everything and went through every piece of the process. He talked in layman's terms so that way we understood. I appreciate this because it covered everything. We were pretty pleased with his presentation, and that's how the deal was sealed. We got Re-Bath to redo the bathroom and a countertop in the sink area in late February or early March.
It was good that the installation team also worked with us on the schedule, because my wife and I both work Monday through Friday. Initially, it was difficult trying to schedule a time for the installation because neither one of us could get off work. It just so happened that there was a holiday, President's Day, so during that time, they came and were able to do the majority of the work on that holiday that we both were off work, and they finished up the next day. Everything went well with Re-Bath. We really appreciated and were very pleased with everything. That's why we've recommended them to others already.

Hello Anthony,
It means the world to our team that you would take the time to post such a detailed and wonderful review! You were a pleasure to work with and we were happy to work around your schedule. Our clients are always first priority!
We hope that you're enjoying your bathroom remodel and we wish you and your wife the very best!
Re-Bath Customer Response Team
Reviewed April 3, 2017
Our bathroom needed remodeling. I went with Re-Bath since they were recommended by Home Depot and that if there was a problem, Home Depot would stand by behind Re-Bath. Home Depot wouldn't have a company connected to them that wasn't up to their standards. The lady rep came by and explained everything and then within a few days, the installers came. They stayed busy and cleaned up afterwards. I appreciate what Re-Bath has done.

Hello Mary,
Thanks so much for leaving us this wonderful review! We were honored to be a part of your bathroom remodel and we thank you for choosing Re-Bath! It was a pleasure to serve you.
We hope that you're enjoying your new bathroom!
Re-Bath Customer Response Team
Reviewed April 1, 2017
My house is old and it needed updating. The product of Re-Bath seemed something that I wanted and I bought a shower two months ago from them. Their sales rep was very professional. Also, their installation crew was very efficient and they cleaned up after themselves. Since then, I've been recommending Re-Bath to my family and friends who come over. I've told them how nice my shower looks and how quick and easy it is to clean.

Hello Raquel,
We're so glad to read that our team was professional, efficient and clean! We can't thank you enough for recommending us to others as this is the highest compliment you could pay us.
Thank you so very much for taking the time to leave us a review - it was an honor to serve you. We hope you enjoy your new shower for years to come!
Re-Bath Customer Response Team
Reviewed March 29, 2017
My bathroom was old so I had it remodeled. I liked Re-Bath's product so I purchased a shower stall with a glass door from them, and I'm also redoing my other bathroom with a bathtub and door. The sales lady was very nice and took her time to explain everything to me, and the installation guys were great and they cleaned up. Their pricing was high but I would highly recommend Re-Bath.

Hello Lori,
Thank you so much for the glowing review of our services. This means a lot to our team and happy to hear that everything was top-notch! We hope you enjoy your new bathroom for many years to come!
Re-Bath Customer Response Team
Reviewed March 22, 2017
6 months to complete. Way too expensive. I expected quality materials for a high price. Instead it looks like thin vinyl. They kept sending out one man and he didn't have enough experience, so mistakes were made and more time added. After using the shower for a couple of weeks we already have mildew problems. The shower pan they built isn't solid feeling, even after they had to completely redo it since it didn't drain the first time. It still moves a little. I hate the shower I spent thousands on.

Hello Vickie,
We are sorry to read your review as this is not the type of experience we want you to have. Our corporate team will be able to help. Will you please reach out to our Customer Response Team so we can assist you? 1-800-426-4573.
Thanks Vickie,Re-Bath Customer Response Team
Reviewed March 15, 2017
We contracted with ReBath of Mid-Florida in early 2012. They did a beautiful job on both bathrooms in an older home that required new plumbing and extensive framing due to water damage that had rotted the wood. The price was reasonable. They showed up and completed the work when they said they would. Fast forward to 2017. We needed repairs with a drain and one shower head. The office staff was extremely responsive. They confirmed that they would repair it, how long the parts would take to come in and when the work would be done.
The second issue was a transfer of warranty to the new owner of the home. Again the office staff acknowledged our request for information about this in a timely manner. It is crucial for a company to be successful to return phone calls and address issues the client has. It is rare. This company is responsive and does what they say they will do. We highly recommend using this company for your bathroom remodeling needs.

Hello Linda,
We can't thank you enough for leaving us such a fabulous review! It is so nice to read words like yours and it's helpful for others to read about your experience with our company.
We hope you enjoy your new bathroom for many years to come!
Re-Bath Customer Response Team
Reviewed March 12, 2017
I looked at a couple of different options and I liked the rep of Re-Bath who came out. He had the samples and we talked about prices. I made my purchase last November. I got a bathroom re-do, new tiles and new shower. The installation team was terrific. They came on time, walked me through what they were gonna do and they did it. I was happy with it.

Hello Matthew,
Thank you for taking the time to review our business - this means the world to us! We were honored to work on your bathroom remodel and we hope you enjoy your new space for many years! Thanks Matthew!
Re-Bath Customer Response Team
Reviewed March 8, 2017
I had a full stand up shower installed in September 2016. After 1 month of use I noticed water coming from behind my wall. I called for service and the installer came back to find that the shower head was loose behind the wall causing the leak. In November 2016 I called back to inform the installer (Indianapolis branch) that I had visible mold growing where the water was leaking. They came in and sprayed a mold killer and told me to contact them if it returned. Of course the mold returned and I called again. In November I get a call from the insurance company stating that they are now involved to get this fixed. Long story short... my floor around and under the shower is 100% saturated with water and visible Black mold. Now Rebath (Indianapolis) states that they do not want to do business with me and that I would need to fix it myself. I would love to have someone from the Corporate Office contact me so that I can get this fixed.

Hello Matt,
We are sorry to hear about your experience with our company. Our corporate team would like to make sure that you are taken care of. Will you please reach out to our Customer Response Team so we can assist you?
Thanks Matt. We look forward to connecting with you.
Re-Bath Customer Response Team1-800-426-4573
Reviewed March 7, 2017
What made me feel better about Re-Bath is because it's through Home Depot, and Home Depot stands behind their work and their workman. If I had somebody to go back against, I could be sure that they were as good as they were supposed to be. Re-Bath came out and did the measurement. They let me pick out all of the colors and the finish so that I got exactly what I wanted. I had a small dark bathroom so I wanted something light and bright. I already had a good idea of what I wanted.
The process was slow because they had to custom order everything. Mine's a double sized shower with custom shower doors, fixtures, and bars. I wanted extra stuff and then changed my mind a couple of times and the people were good to me. They were wonderful to work with. When they put the doors in and they were not to my satisfaction as they were too short and water would splash out 'cause we're both very tall people, I told them it was not going to work and they said they were going to fix it for me, which was cool. We also had a water leak and they had to rip out all of the underlying wood and replace all the wood that was rotten. It took them a couple of days and I had a new shower. They did a beautiful job and cleaned up after themselves. The people were nice, agreeable and trustworthy.

Hello CC,
What a wonderful review you've posted for our company - thank you! We enjoyed working with you and we are thrilled that you are so pleased with your final product. It's so nice to hear that our team was nice, agreeable and trustworthy - we'll make sure to let them know you said so.
Enjoy your new bathroom remodel!Re-Bath Customer Response Team
Reviewed March 5, 2017
The tiles and the base of the shower were cracked and leaking. I had some guys come out and look at it, and they immediately shied away from doing anything to it for fear of what would be underneath the tiles, as far as wood rot and termites. They just said, "Oh, lady. You really need to get somebody that is licensed and bonded. Because if there's problems under here, you want to make sure that somebody's not going to walk out on you and hit the road after they tear your shower apart." I was convinced. I made the call and Re-Bath was able to meet with my husband. We got a shower stall.
Two fellows came out to install. I was in and out during the couple of days that they were there, but my husband was very pleased with the professionalism of the men that came out and continued to keep in contact with us. All have been professional, very appropriate, and helpful. It seemed like they worked together as a team, kept everything neat and tidy, and I was pleased too. However, neither my husband nor I really realized that when they were going to do the installation, they would have to jackhammer the shower floor. I was thinking they would just take off the tiles that were there and cover. But what they actually had to do was jackhammer the foundation in the shower in order to change out the drain and make the drain bigger. I didn't realize they would have to do that and my husband didn't seem to remember that that was part of the deal.
The jackhammering shook some tiles loose in the adjacent bathroom around the sink. I didn't notice it for a couple of days. We called and Re-Bath sent somebody right out to fix all that and it's all fine and dandy. Other than that, I haven't had any other issues, worries, or problems. We're very pleased with our shower. Everything was pleasant, nice, and clean. I felt the whole installation was professional and they certainly had it all figured out. For as big of a job as it is, it seemed that the methodology was spot on.

Hello Patty,
Thank you for your wonderful and thorough review! It is always nice to hear when clients find our team exceptional. We are happy to hear that they were professional, tidy, appropriate and helpful. This is the type of service we strive for. Thank you for trusting us with your bathroom remodel and sorry that the jackhammer took you by surprise!
Enjoy your new bathroom!Re-Bath Customer Response Team
Reviewed March 4, 2017
I love what Re-Bath did with our bathroom. The first part they did was change out the bathtub for a shower and they did an amazing job with it, so much so that I went ahead and let them re-do the entire bathroom. They took out the cabinets, put in new mirrors & cabinets, and painted the entire room. The switch-off of the tub for a shower started last Fall. They came in and had it done in less than two days. Then, we scheduled to do the rest of the bathroom and since it was a bigger job, that took four days to finish. When I walk in, I feel like I'm in a model home. We were so impressed with how polite the staff was. They did whatever cutting they needed to do in the driveway and had plastic down from the front door to the bathroom so they wouldn't get the floor dirty. They'd also shut the door to diminish the sound and when they left, we didn't have to do anything because they had cleaned up. Re-Bath is a wonderful company.

Hello Teresa,
Getting reviews like yours is one of our favorite things! Thank you for taking the time to post a 5-star review on Consumer Affairs for us - it really means a lot to our team.
We're so glad to hear that you are loving your new bathroom - that's what we're all about!
Re-Bath Customer Response Team
Reviewed March 3, 2017
We first used Re-Bath for the master bath, for a new tub and got rid of the old tile that we didn't like. And then a walk-in shower in the guest bath. The installers who came did a wonderful job. They were very courteous, clean and careful. I like to take pictures as they're going along and they let me do that. And we're very pleased. We love it. After a couple of years, we went back to them to get a vanity for the guest bath and a new sink. They had sent out an ad to save $500, and decided this would be the time to purchase the new vanity. We called them and set up an appointment with Natasha. She came out and showed us what was available. And we showed what we had and what we needed to get rid of. So far, we're perfectly satisfied with Re-Bath.

Hello Virlie,
We are honored that you chose Re-Bath for so many of your projects! We're glad to hear that our team was courteous, clean and careful - we'll make sure to pass along your kind comments to them.
Thank you for leaving us such a fantastic review and please let us know if you need anything at all!
Re-Bath Customer Response Team
Reviewed March 2, 2017
The bathroom looked bad and needed remodeling. Home Depot recommended Re-Bath and I went with them. I would have liked to do something else but I didn't like what they offered so, I only got the shower. Also, I wasn't impressed with the sales guy that came to my house. He had very few samples which wasn't good. So, he recommended I go to the actual store, which I ended up doing and they're really the one who made the sale because I could see things. But the guy that came to the house to do the work was great. He cleaned up every day and vacuumed up the carpet we have in there. It was one guy, mainly, but then it rained one day so he had to take a day off because he couldn't cut. He had given me an advance notice and he brought somebody with him when he went back to work and they got it done. I'd recommend them.

Hello Tina,
Thank you for being willing to recommend our company to others - this is the highest compliment you could pay us! We're so grateful that you took the time to give us a 5-star review and let others know about your experience with Re-Bath.
We're happy to hear that you found something you liked at our store and we hope you enjoy your new shower for years to come!
Re-Bath Customer Response Team
Reviewed Feb. 28, 2017
My daughter has a muscular dystrophy and she couldn't step in the tub anymore so we needed a walk-in shower. The sales process with Re-Bath is like a lot of the other ones where they come in, take a look at it and give us a price. We had a couple of other companies quote the job but Re-Bath came in at the best price and we liked the product. Also, we only have one bathroom and we wanted it done quickly. We made the purchase three weeks ago and they had an opening fairly soon after we signed the papers.
Then, Ben came in and started tearing the bathroom apart quickly and took off the old cast-iron tub. He'd had gone a lot further on the first day if we had some of the parts that we were missing but he did an excellent job. He was quite experienced and did things that I wouldn't have thought off through like the grab rails. We finished it up in two days. We were happy and my daughter said it's one of the best purchases we ever made. I'd recommend for people to go ahead and use them.

Hello Ken,
We're glad to hear that your family is enjoying the new walk-in shower! We'll make sure to pass along your comments to Ben so that he gets the recognition he deserves.
Thank you so very much for taking the time to leave us a review - it was an honor to serve you.
Re-Bath Customer Response Team
Reviewed Feb. 26, 2017
We bought a house and I didn't like the bathroom. I got a couple of proposals from my search and we thought that Re-Bath's proposal was good. Also, we thought that with Home Depot behind it, it couldn't go wrong. That if we had any problems, customer service and the workmanship would be guaranteed and they would stand behind it.
The sales rep was professional, answered all our questions, and supplied us with a quote that met our needs. He was our second proposal and we clearly stated what we wanted. We did two bathrooms - one with the bath and tiles and one with the shower stall and tile. The installers were great and called us an hour before they were going to arrive. The house is maybe 28 years old and Bill, who was doing the style and the work, showed me what he could do to make the work look appropriate, and he was exactly right. Everybody, from the office to the workers, managed our expectations perfectly. I'm in sales and I know how important that is. There is customer satisfaction when people know what to expect and then it is delivered. Russell and Bill were the main workers and I was very happy with them. I would recommend Re-Bath.

Hello Jane,
Wow! Thanks for your review! We can't wait to pass it along to Russell and Bill and we will make absolutely certain that they receive the recognition that they deserve.
We're so glad to hear that you're satisfied and pleased with both your new bathrooms - it was an honor to serve you.
Re-Bath Customer Response Team
Reviewed Feb. 15, 2017
Having this company remodel my bath was the worst mistake of my life. They do the job in one day, yes, but that it the only positive thing I can say about them. The quality of the products, which they guarantee for life, has not lasted me even 6 months and have completely broken down and malfunctioned. First, the faucet valve lasted me only three months before the water began to drip significantly and eventually (in a few days) would not fully turn off. Now, five months after the installation, the shower head tubing is spraying water everywhere in every direction, onto my ceiling, onto my walls, beyond my shower door; how am I supposed to use my shower?
Customer service is a joke. They only come to service customers on Fridays, making it very difficult to schedule an appointment in close proximity of (what have become) regular shower breakings. Be ready to live with a brand new broken shower for a month before they can get to you, that is if they even get to you on your scheduled day. As of right now, I am overpaying monthly for the most unreliable broken shower, which I will most likely have to have completely redone by somebody else for a hefty price.
This company charges thousands on thousands for the cheapest quality which will frustrate you to no end. They may give a lifetime guarantee, but not because they give you what you pay for, but because they will keep using up your Fridays to come in and try to fix the cheapness they installed. Aside from the shower not working as it should, the caulking shrinks up, grows significant mold (I've never had mold in my old shower and they claim to be mold resistant) and peels off making my shower look like it is a decade old. I clean my shower after each use, have used CLR with no success, and use no harsh chemicals or tools to clean my shower but this product does not live up to its price. Please, have some respect for yourself and put your money somewhere worthy.

Hello Darya,
Your experience sounds miserable and we are so sorry that this has happened. Our corporate team will be able to help. Will you please reach out to our Customer Response Team so we can assist you? 1-800-426-4573.
We look forward to hearing from you,Re-Bath Customer Response Team
Reviewed Jan. 31, 2017
The house was flooded and we needed our bathroom done. We went down and looked at what Re-Bath had and figured we’d give it a shot. The installers were polite and as they went through the project, they told me what was going on and they also wanted to know whether we wanted the handicap accessible handles split. So it was comfortable for us. They also cleaned up after themselves. Everything went well and they got the job done.

Hello Howard,
We're so sorry that your house flooded! We thank you for choosing Re-Bath for your remodeling needs and we're happy to hear that our team was polite and that they cleaned up after themselves.
We hope you enjoy your new bathroom for years to come!Re-Bath Customer Response Team
Reviewed Jan. 28, 2017
Our bath desperately needed an update. It was done before by somebody but they didn't know what they were doing. So a month ago, I decided to have Re-Bath work on our tub and the surround, and they were great. They estimated that the installation would be about a day, but it took a little bit longer than that. But they did a great job so I would recommend them.

Hello Matt,
Thank you so much for reviewing our business on Consumer Affairs! Our team really appreciates it! We're glad that you are enjoying your new tub and surround and we thank you for choosing Re-Bath for your bathroom remodel.
All the best to you!Re-Bath Customer Response Team
Reviewed Jan. 25, 2017
Our bathroom was outdated so we had it redone by Re-Bath which is the same company that did our other bathroom finish about six years ago. We got a tub and a shower this time and their guy did a really good job with the remodel.

Hi Kerry,
Thank you for taking the time to write a positive review about your experience working with Re-Bath. Our team is grateful you would trust us with your bathroom remodel and hope you enjoy your new bathroom for many, many years!
Re-Bath Customer Response Team
Reviewed Jan. 17, 2017
Re-Bath sales reps were fine and the installation team that put the tub and the surround was good.

Hi Jeff,
Thank you for the review or our services and glad to hear that the quality of our product has been good.
We appreciate clients like yourself!
Re-Bath Customer Response Team
Re-Bath Customer Response Team
Reviewed Jan. 9, 2017
I had damage on my tile walls and I tried to do it myself and found out really quickly I was in over my head. So, I had to call for some rescue and it had to be done before Christmas. The sales rep was very informative, friendly and accommodating. The installation team was very polite, clean and tidy. They explained the process any time I had questions and did things that I wasn't even expecting as far as fixing the drain in my tub which was not part of the deal. They did an awesome job.

Hi Gregory,
We give you so much credit for trying to do your own tile and we were happy to help you finish up the job. We're so glad to hear that our team was informative, friendly, accommodating, polite and tidy. We will pass along all your wonderful comments to them.
Please let us know if you need anything at all from us.
Cheers!Re-Bath Customer Response Team
Reviewed Jan. 8, 2017
I had a giant bathtub that just collected dirt. I bought flooring and a shower from Re-Bath and they waterproofed the walls and redid the plumbing. Their sales rep was professional and even brought me cupcakes. Installation team was perfect. They said what they were going to do and they delivered on it. They were prompt and didn't have to wait for anybody to go and get coffee. Everything went without a hitch.

Hi Tim,
Cupcakes! Wow! We are so glad to hear that our team treated you so well and took care of your bathroom remodel. A new shower sounds much better than a giant bathtub collecting dirt!
Thank you for taking time to leave us this great review.
All the best!Re-Bath Customer Response Team
Reviewed Jan. 6, 2017
I had a tub that was easy to get in and out from but it was time to get rid of it. I had a couple of operations on my legs as well, so I decided to remodel my bathroom. We stopped in Re-Bath's showroom and things there went well. We bought the walk-in shower last month and their staff did a good job. I'm very happy with their product and work.

Hi Vaughn,
We are honored that you chose us to do your bathroom remodel and are thrilled that you are enjoying your new walk-in shower! We really hope that you are recovering well from your leg operations.
We appreciate you taking the time to leave us a review online - we know everyone is busy and it means a lot to our team.
All the best,Re-Bath Customer Response Team
Reviewed Dec. 28, 2016
I live with my mother and father. My father just turned 91, my mother just turned 85 and they have trouble getting into our tub. So we were going back and forth about what we should do because their legs are getting weaker. I then called Re-Bath and I spoke to Rose in the Wappingers Falls office. She's really nice. I went with my sister who was visiting to the showroom and Rose took care of all our questions, showed us everything. Then, Bob the salesman came. We went over what we wanted and he was very helpful.
The installation guys came, and they had it done in five hours - they did a perfect job. Two nights ago, my mother, once again at 3:30 in the morning, fell. The shower doors were semi-open, so she fell through the opening. She went to grab for the handle on the shower door and luckily, she just fell and she just got some bruises. I called Re-Bath because the other shower door got knocked off the track and the doors are so heavy that I couldn't figure out how to get it back on the track.
They came within an hour of my phone call and fixed it. And then I talked to them because I was concerned 'cause my mother has Alzheimer's and she can't remember what happened. Caleb was so nice he said his grandfather had Alzheimer's so he thought another grab rail would be good so that when she goes she would have something to grab onto before she would fall into the shower doors. Because he said there is some kind of glass that they would shatter. So for safety reasons, he was nice enough to add a white grab bar (they had extras). I would recommend them to anybody. They did a beautiful job.

Hello Susan,
We are so glad to hear that your mother is okay after her fall. We are so pleased that our team came right over and proud of Caleb for offering another grab rail in case this happens again.
We will pass along your kind comments to Rose, Bob, Caleb and the rest of our crew.
Happy New Year to you and your mother and father!Re-Bath Customer Response Team
Reviewed Dec. 26, 2016
I'm renovating the house to sell it so we had Re-Bath remove the old tub and do a complete insert. They were professional and did a good job of the installation and cleaning up. I was very pleased with the whole experience and with the two guys who did the install. They explained everything thoroughly. Re-Bath also called to see how the installation went.

Hello Larry,
Thank you for taking the time to give a review of your Re-Bath experience. We are happy to hear that everything went as planned. We appreciate that you trusted our team with your bathroom remodel!
All the best,Re-Bath Customer Response Team
Reviewed Dec. 25, 2016
My bathroom was outdated and it also needed a different functionality for my mother-in-law. We called Re-Bath to get an appointment and their rep came out to the house. He was a decent guy and we had a great conversation with him. We had a good time and he also followed up well. Then one of the primary installers was a missionary kid so that's really good from our stand point. The supervisor who went around and checked everything was also a fine guy. We had a long discussion probably a couple of times when he came out to the house. I totally enjoyed my contact with everybody at Re-Bath.
The bath is separated in two parts. It has the primary shower tub area and lavatory area. Then there's a walk-in closet and a powder room that has the commode and another sink. So we left the walk-in closet and did the other two rooms. It took Re-Bath a week and three days but we had a far different experience when we did the kitchen which was a three month ordeal so this one was wonderful. My wife's quite pleased.

Hello Ted,
Thank you for taking the time to review Re-Bath. We are happy to hear that your overall experience was positive and that you like your bathroom remodel. We are happy that we were able to finish it in just a few days, rather than three months!
Thank you for trusting us with your business. We hope you enjoy your new bathroom for years to come!
Happy New Year to you and yours!Re-Bath Customer Response Team
Reviewed Dec. 24, 2016
I was doing a bath tub to shower conversion. When I took the tub out, I was gonna tile that area as well as the floor and the shower. I already had somebody lined up to do it but I saw an article which mentioned Re-Bath so I investigated it and went to their showroom. I saw some of the displays and thought they looked pretty good. I also liked that their product was very low maintenance. There was no grout involved. I was looking at a particular selection and so I requested for somebody to come out and get me an estimate. Their rep came out, did some measuring, gave me the estimate, and I decided to go with them. The installation was done about two weeks ago and their installer did a good job, and I have already chosen to have my other shower done by them.
Reviewed Dec. 19, 2016
My house is 34 years old and it still had the original bathroom in it so I decided to do a remodel. I went with Re-Bath because of the time it would take to get the wall system done. The sales reps were all pleasant, and the installation was done in two days like it was supposed to. They were fast and the quality is good.

Hello Pasquale,
This is wonderful news and we hope that you enjoy your bathroom remodel for many years to come. I guess it was time for a make-over after 34 years!
Thanks for trusting us with your business! We hope you enjoy your bathroom remodel for years to come!
All the best!Re-Bath Customer Response Team
Reviewed Dec. 18, 2016
I did a complete bathroom remodel and went with Re-Bath because they were the most expensive. They came on time, and the first words out of their mouth were, “We’re the most expensive, but we’re the best.” And I wasn't disappointed. They explained it bluntly and it came out perfect. However, the bathroom wasn’t finished. The outlet covers were not installed and the threshold from the bathroom to the hallway wasn’t put in. So when a Re-Bath representative came to do the final inspection, we talked about it and they said that they would come over and finish it, but it was never done. He talked to somebody on the phone while I was standing there, and they never came over and did it. So I’ve done it myself.
Also, I asked the representative for the estimates, because when we did the initial estimate, we did both bathrooms. I asked him what the estimate was for the other bathroom but they never got back to me. Other than those, the remodel was perfect, so I’ve recommended Re-Bath to all my neighbors. In fact, I’ve had a bunch of my neighbors come over and look at my bathroom and I’m looking forward to doing my next bathroom.

Hello Brian,
We're glad that you are happy with your bathroom remodel but you definitely shouldn't have had to put your own outlet covers back on.
Thank you for recommending us to your friends and neighbors and when Re-Bath works on your next bathroom, please insist that our team finishes the job. If they don't, please call us at 1-800-426-4573.
Cheers to a New Year and a new bathroom!Re-Bath Customer Response Team
Reviewed Dec. 15, 2016
I liked Re-Bath's pricing so I got a tub liner from them. Their sales rep was a nice lady. She came and told us what the options were and explained to us how much it would cost to have the whole tub replaced as opposed to just the liner. However, I was surprised that it took so long to have the liner made because I thought we're gonna have it that night. The guy who did the install was pretty quick though. It took him no more than 3 hours and he also cleared everything up. Everything went fine.

Hello Steven,
We are very happy to hear that everything turned out fine! Enjoy your bathroom remodel for many, many years and let us know if you need anything. Thanks for trusting us with your business!
Re-Bath Customer Response Team
Reviewed Dec. 14, 2016
For us Re-Bath of Central Texas has been an aggravation from the beginning; I feel the primary reason is poor communication. Below is issues we had with them: Salesperson Dan forgot to include tub faucets to our order. Dan informed us when we signed the contract it will be 8-10 weeks before the work would start, and the whole process will be 3 days from start to finish – no big deal; however, read below.
When the guys showed up on day one they did not know we ordered (through Dan) an exhaust fan to be installed. After a couple of days and phone calls back and forth, we finally got the exhaust fan; however, electrician Russell did NOT vent the fan, and Russell the electrician LEFT LIVE WIRES EXPOSED IN THE ATTIC!! When the remodel work was done we were told “oh, it will be 2-3 weeks for your shower door"... "What? We were told whole process would be 3 days!” Door had to be special ordered after work was done for proper measurements. 1st time the exhaust fan was either installed incorrectly or a bad unit because it would blow air but not exhaust the bathroom, but the heater did work. 2nd time Supervisor Felix came out and tried to fix Russell’s mistakes (vent the exhaust properly, fix the exposed wires, and fix the exhaust fan) – was able to get the fan to exhaust, but now the heat did not work. Put in an order for replacement parts.
Spoke with Felix regarding our frustration through the process and he said he will have Brian give us a call – 3 weeks later still no call from Brian. 3rd time they tried to fix the exhaust fan with the replacement parts – nope, now the heater works but no exhaust; need to call out another electrician… a week later still no electrician!! Shower door finally arrived and installed.
We had the whole thing financed and was told we would not have to pay anything upfront or out of pocket – when they came to install the shower door they tried to collect a $1000 and supposedly the contract was changed… have not seen nor heard anything else about this issue. Speaking of no call, we were told several times through the process either Dan or Brian will give us a call… no call from either of them! Now however there were a few positives sides (reason why they are receiving two stars instead of just one): the employees do a really good job making as little mess as possible, they did clean up what mess they made, they were really polite and respectable.

Hello Malinda,
We are sorry to read your review as this is not the type of experience we want you to have. Our corporate team will be able to help. Will you please reach out to our Customer Response Team so we can assist you? 1-800-426-4573.
We look forward to hearing from you,Re-Bath Customer Response Team
Reviewed Dec. 13, 2016
I have a two-story house and I was washing one day and saw a puddle by the washing machine. I looked up on the ceiling and there was a leak from the shower above. My son had taken a bath and the water overflowed and came down so I thought that I better have somebody come and look at it and it could be time for a new bathtub. Also, my husband is disabled and we thought a walk-in shower would really help him. Re-Bath came up right away and the lady I talked to was amazing, gave me options, and explained everything. She was very nice, persuasive, and she gave me her number so I could call her when I needed anything or if I had any questions. I called her twice and she answered and returned my call right away.
So, about a month ago we got the walk-in tub with the heater and I also put a new floor because I had carpet in there. The installation team was very nice, professional, polite, and amazing. They took out the carpet and they fixed the floor where the water had gone over and they also put the tile all the way up. I had a problem with my front door and one guy asked me if I wanted it fixed and he nailed the door. They had to put three holes in the ceiling downstairs and we had a textured ceiling in what we call our movie room but it was fixed when they came to redo the ceiling. One can’t even tell there was a hole in the wall. They said it would be done in three days and it was done in three days so they're very timely. The work was excellent and I’m very happy. I’m very, very satisfied.
Re-Bath has amazing salespeople, amazing crew, and amazing results. They said the tub is guaranteed and even though I was the one who bought it, it’s still gonna be under warranty after I pass it on to my son when the house will belong to him, which is a good deal. Now, my husband goes into the tub and soak, because he has backaches and neck aches, and we can’t get him out sometimes.

Hello Maria,
Wow! What a pleasure to read your wonderful review! We can't wait to let our team read this review - it will make them smile. We are so happy to read that our crew was professional, polite, timely and gave you amazing results.
We hope that your husband is also letting you enjoy your new tub as well!
Cheers to a new year and new tub!Re-Bath Customer Response Team
Reviewed Dec. 12, 2016
Our bathroom was looking bad, and I knew sooner or later I had to do something with it. There was ease in having Re-Bath come and give me options. The sales rep came, showed me all the options, and I picked from there. We had the tub taken out, and got a walk-in shower. The installation team had me decide on where to put different handles and their different finishes. They told me that when they ordered the sliding door, it came with a slight chip in it. They put it in and had to take it out. A man actually came in today and took the door out to put a new one in. However, he wasn't able to put the handle on because when they put the original one, they stripped the screw in there, and they had to order a new handle. But overall, it was an easy experience, and the shower turned out beautiful.

Hello John,
Thank you for leaving us a fantastic review! We are happy to hear that your overall experience was positive and that you like your bathroom remodel. We're glad to hear that your shower door was replaced with one that wasn't chipped and that a new handle was ordered for you.
We hope you enjoy your new shower for years to come!Re-Bath Customer Response Team
Reviewed Dec. 11, 2016
When we purchased the home in 2013, we didn't have a chance to make any decision as to what was going to be installed. We’ve lived here for three years and we wanted to upgrade our master bath as we didn’t want the insert that was previously installed by the builder. We wanted to get a tiled shower and we were looking at tiling it from floor to ceiling and did not want to get another insert. Home Depot worked with us as far as the tiling was concerned and upgrading the fixtures like the vanity, vanity top, the new toilet and the linoleum flooring. Home Depot doesn’t do baths so they scheduled a call from Re-Bath to come out and sit with us to try to put a design together. We got a call from Denise and she showed us some material and things that we could choose from. We liked what she had to show us and her help in selecting the type of flooring that would look best and get a better feel in a master bath.
Rather than purchase all of that material from Re-Bath Denise suggested that we purchase from Home Depot and just let Re-Bath take care of the shower, so that’s the route we took. She said that she would meet us up at Home Depot and help us with the selections to make sure that we got the right measurements and things that would look good with the shower tile and things of that nature that we’d selected for the shower. She was a big help. She took time out and met us up there and helped us select everything.
We ordered everything and had everything shipped here to the home. We wanted to make sure everything was here before Re-Bath called to schedule the actual install, so everything worked out pretty good. We got everything here a couple weeks ahead of schedule. We got at call from Brian and he came out to do a double check and take some other measurements to help us decide on whether or not we wanted to go from floor to ceiling, which if we wanted to do would be no problem at all. The tech guys that came out did a really nice installation. They were very professional and they cleaned up after their work for the day, and they made sure we had access to the master bath and our master bedroom. They made the installation as pleasant as they possibly could. They walked us through some things that they needed to show us on how the shower, faucet and all that stuff worked. Everyone that we worked with from start to finish was terrific.

Hello Roger,
What a pleasure to read such a great 5-star review! Thank you so much for taking the time to share your experience online; it means a great deal to us. We are so happy that you are enjoying your new bathroom and glad that Denise was attentive to your needs - we'll be sure to pass along your kind remarks.
Our customers are very important to us and we thank you for your business!
All the best,Re-Bath Customer Response Team
Reviewed Dec. 10, 2016
We got a Home Depot home service loan and I needed something at that time, and Re-Bath was the company they dealt with since it was covered in our home service plan. Someone that used to work with Re-Bath that weren't with the company anymore were recommending it too, because they’re working with another company now and saw that Re-Bath was of higher quality. The sales rep was very kind, personable and not pushy. So we had them install a full shower. The installers were brothers and they were really nice. They answered my questions and didn’t take a lot of breaks. They kept working and cleaned everything up. Overall the product that they offered has been up to what they said it was. High quality work and very responsible workers that came and installed it.
Reviewed Dec. 8, 2016
We recently bought a house and the bathroom was from like the 1970's. We had Re-Bath remodel everything - the floor, tub, surround, shower doors, vanity top, and toilet. We only kept the outside walls. Their sales rep was very nice. He came here early and brought all the samples. We went through it all in a couple of hours and made our selections. He was really good in guiding us. About three to four weeks later, they called that everything was in. And then in two days, they were done. The installers were terrific. They came very early in the morning. They made sure everything was neat and clean and cleaned up when they were done. They did a really good job. Our bathroom remodel came out great and I'm real happy with it. I would recommend Re-Bath.

Hello Sandy,
We loved reading your review and are grateful that you took the time to give a detailed account of your Re-Bath experience. We will share your wonderful comments with our team so they know that you appreciate their hard work and great cleaning skills.
Enjoy your new bathroom!Re-Bath Customer Response Team
Reviewed Dec. 7, 2016
The bath tub was leaking and I didn't know anybody in the area who could do a bathroom remodel. A recommendation from somebody who's actually used one was important and a daughter of a friend at work had used Re-Bath. Since my house is almost a hundred years old, I knew it was gonna involve walls and all kinds of plumbing and I'd have to have more than just a plumber to put a tub in. Re-Bath could do the whole thing and were good at it. Their sales rep was excellent. He explained everything and showed me all the choices. He was really helpful and it was a highly satisfactory experience all the way around from sales to the office to the installers. Everybody was great and I would definitely recommend them. It was a lot of money spent but well worth it.

Hello Ruth,
Your hundred-year old home sounds amazing! Thank you for entrusting Re-Bath with your bathroom remodel - we are honored. We will pass along your kind words to our sales rep, office staff and installers.
Thank you for leaving us such a wonderful review!
Happy New Year!Re-Bath Customer Response Team
Reviewed Dec. 6, 2016
I have use Re-Bath twice. 2007 and 2015. Both times was satisfied with look and service tech assign to us. Problem came with repairs needed. No ones seem capable to help. The most serious one is downstairs. Shower seems to be something wrong with valves. Have call in three Plumbers each who stated the whole wall needs to come down to access the valves. Question: why do I have a shower that there no accessibility and what should I do now. Everybody can take wall down but can not guarantee it going back up. Help please. Tell what to do. Will put other two problems on hold as this is most important one.

Hello Shirley,
Exceptional customer service is something we pride ourselves on and we, too, are disappointed that your recent experience does not appear to reflect this. Will you please contact us using the below information? We would like to get this taken care of for you.
Looking forward to hearing from you.
Re-Bath Customer Response Team------------------------
To contact corporate Re-Bath® for customer service, call 1-800-426-4573
Reviewed Dec. 6, 2016
We had a bath tub that splattered water all over the place and I was tired of it. We had gotten an estimate from Bath Fitter and I said, "They can't be the only people around that do these things so let's Google." I Googled and then I came up with Re-Bath and then they were affiliated with Home Depot and I thought, "We've been satisfied with Home Depot so let's connect the two."
We made an appointment and Dean came for the demonstration to tell us about it. Their product seemed to be a lot nicer than what Bath Fitter had and it was new stuff ripping out the old stuff. Although I thought Bath Fitter was way more expensive than what we were planning on spending, Re-Bath turned out to be more expensive but we went with Re-Bath because of the quality and the work that they were doing. They did a great job and the team was right on with everything that Dean told us about Re-Bath. He was very friendly, he knew his product and he seemed proud to represent the company.
Re-Bath installed the tub and surround we got last week so they were ahead of schedule by three days. The installers were great. They put a drop cloth down on all the steps. They got rid of all the cruddy tiles and there wasn't dust all over the place. They worked straight through; they didn't even take a lunch break. In the beginning they weren't sure if it was going to be a one day or two day job, but they got it all done and they even helped my husband carry a new vanity upstairs. I was so excited how nice everything looked that I forgot that they forgot the shower curtain rod, but they brought that back the next day. Everything about it was a great experience and I would definitely recommend them. It was a quality job and we're happy with it.

Hello Marilyn,
Thank you for taking the time to leave us such a wonderful and detailed review! We will let Dean and the gang know how pleased you are with their work.
It sounds like our team delivered exactly what was promised to you and we are delighted that you are so happy with your bathroom remodel. It means the world to us that you will recommend our company to others - thank you!
All the best to you and your family!Re-Bath Customer Response Team
Reviewed Dec. 1, 2016
I finally retired and now had the time to remodel our bathroom so we got a shower, a toilet, a vanity and a floor from Re-Bath. They could install them in a short period of time. The installation team were very good and they cleaned up after themselves. Their sales representative was knowledgeable and friendly for the most part but when I asked specifically for a specific price of each individual item she was unable to do that. But overall it was a good experience dealing with them.

Hello James,
Thank you for taking the time to write a positive review about your experience working with Re-Bath. It is wonderful to hear that our team was neat and that they cleaned-up after themselves. This is very important to us. Our team is grateful you would trust us with your bathroom remodel and hope you enjoy your new bathroom for many, many years!
Re-Bath Customer Response Team
Reviewed Nov. 29, 2016
I just moved here from Arizona and I had both knees replaced and it was very difficult for me to get in and out of the bathtub, so we had to do something with our bathroom. We purchased a walk-in shower from Re-Bath. They installed it three weeks ago. The sales representatives at Re-Bath were great. They continued to call and update us on what was going on. The installer was really good. He did his work and every once in a while he would go outside to saw something and he'd say, “Now is your chance if you need to go to the bathroom.” He'd let us know he was going to be out for a while so it was very nice. Our experience was great. It was no fuss, no muss. I would do it again in a heartbeat.

Hello Narda,
We hope you are enjoying your new home and getting settled in. Thank you so much for taking the time to leave us such a wonderful review! We are glad to hear that our sales rep and installers were easy to work with and that you are pleased with your walk-in shower.
Happy New Year!Re-Bath Customer Response Team
Reviewed Nov. 23, 2016
I'm so very unhappy with Re-Bath. Sure it seemed great and wonderful what they were putting in and for the amount of money I spent, I could have hired a contractor for half the price and would have gotten what I wanted. Everything from the tub size to fixtures not even being straight. I've called to complain before and they were not helpful at all with my concerns. If I could stop payment without my credit being hurt, I would!

Gina,
We want to make you happy! Would you please contact our corporate offices at 1-800-426-4573? We would like to make absolutely sure that your tub size is correct and that your fixtures are straight.
Thank you,Re-Bath Customer Response Team
Reviewed Nov. 22, 2016
We've had Re-Bath's services twice. The first time we had them, we just needed our bathroom remodeled since it was bad - we needed the walls replaced. They did a really good job on that. For the second one, we needed a bathroom done for the safety of my mother. We redid the shower since it was tiled and sunken, it had a step to go down. We had Re-Bath lift up the floor and put new walls and hand grips for my mom. Now, she loves the bathroom. Kyle, the sales representative was very nice. He showed us the products so we could pick out what we wanted, he measured everything and told us the price ranges that we would be working with. He was very good. The workers that came in were very courteous, nice, finished one day ahead of schedule, and cleaned up everything really well. They were excellent. I've also recommended them to my neighbors.
I had a lot of different estimates and I'd always heard that Re-Bath was very expensive but they really weren't any different than anybody else. In fact, one company was way too expensive. On the other hand, Re-Bath's prices were all in line and they even gave us a discount for the second bathroom because we already used them once. Their work is also guaranteed. If we have any problems with it, all we have to do is call and they'll come to fix it.

Hello Marcie,
Reading your review was the highlight of our day! We can’t wait to pass along your wonderful comments to Kyle and the rest of the team. We are thrilled to hear how pleased you were with our courteousness, cleanliness and price.
It is such an honor that you would recommend us to your friends and neighbors. Thank you again for taking the time to leave us such a glowing review!
We hope you and your mother both enjoy your new bathrooms for years to come!
Re-Bath Customer Response Team
Reviewed Nov. 17, 2016
The wife and I were sharing one sink so we decided it was time to remodel our bathroom. We liked Re-Bath's product but the sales rep saying that they could come in in two days and have it done was the deciding factor. They were very professional and genuine to speak with about the project. There was constant communication and they even showed up afterwards to provide us cleaning supplies. The installers were very professional as well. They put walking paths down to make sure they didn’t disturb anything or dirty up any areas. They were very consistent with being on time and finishing up when they said they were gonna finish. They also asked questions, making sure I was satisfied with the work they were doing and keeping me involved.

Hello Clint,
We, too, remember the days of sharing one sink! We celebrate with you in your remodeled bathroom!
We are thrilled to hear that our team was professional, genuine, consistent and that they communicated so well with you! This is exactly what we expect from our Re-Bath teams.
We hope you enjoy your new bathroom and especially your very own sink!
Re-Bath Customer Response Team
Reviewed Nov. 16, 2016
Our bathroom was 25+ years old so we decided to remodel. We went with Re-Bath due to their pricing and their salesperson's personal touch. She was very friendly. She went with me when I did my shopping and she offered suggestions for putting in the package together in terms of chrome versus silver, keeping me intact with what I was getting from their company versus what I had to buy to go with it. We did the entire bathroom floor, shower, vanity, toilet and medicine cabinet. We purchased it last month and it was just installed about two weeks ago. The installers were very friendly and very helpful also offering suggestions regarding placement of bars, etc.

Hello Barbara,
Thank you for your glowing review. It is always great to hear when clients find our team exceptional. We are happy to hear that our salesperson spent so much time with you to ensure you were pleased with the final product. This is the type of service we strive for. Thank you for trusting us with your bathroom remodel.
Cheers!Re-Bath Customer Response Team
Reviewed Nov. 15, 2016
We had a water damage by the tub so we did a bathroom remodel. We saw online reviews for Re-Bath and heard they did a good job so we purchased a new tub, a toilet, a sink, some tiles, and the polymer for the shower from them. Our experience with the front desk personnel and the two other employees at Re-Bath was very good. We talked about all the choices, the cost, and went through all the displays. The people who did the installing were also wonderful. They kept us informed as they did it and they did a great job. They did it within three days and were very effective. We were very impressed.

Hello Ron,
This is such a wonderful review of our services and we can't thank you enough! It's nice to hear when our team has worked hard for our clients and that the outcome is what you expected. This is what we strive for. We hope you enjoy your new bathroom remodel!
Re-Bath Customer Response Team
Reviewed Nov. 14, 2016
I sprung a leak and it went through the ceiling so we decided to remodel our bathroom. I talked to the Re-Bath salesman. Their price wasn’t cheap, but it was decent so we went with them. We purchased a shower and it has been a good sales experience. For one thing it was not a hot sell. Anytime someone tries to hot sell, I shut them down and get somebody. Our installation experience was excellent. They did a magnificent job. Overall, I was satisfied.

Hello John,
We will let our team know that you are pleased with both your shower and their sales method! It was so kind of you to leave us such a warm and positive review - thank you!
Cheers!Re-Bath Customer Response Team
Reviewed Nov. 13, 2016
The house is over 37 years old and has never been remodeled so it was time to do so. I found out about Re-Bath from a friend that had them do some work and I also had Re-Bath do the remodeling of my bathroom and they got it done quickly. Their sales rep came to the house and brought all the choices. We got some stonework on the walls, a new commode, vanity, and shower stalls done three weeks ago. The workers were very quick and they cleaned everything up. It was a pleasant experience.

Hello Sonja,
It sounds like you are really enjoying your bathroom remodel - it sounds beautiful! We will be sure to pass along your review to our team - thank you for taking the time to write it!
All the best,Re-Bath Customer Response Team
Reviewed Nov. 10, 2016
Due to both my wife and myself being disabled, we had our tub replaced with a shower. Re-Bath did a very nice job. But, if you want after-sales service do not hire Re-Bath. My wife fell in the shower on Nov. 2 (not Re-Bath problem) and the rescue squad had to remove our shower doors to get her out. While they were here, I called Re-Bath and explained what had happened. The earliest I could get someone out to replace the doors was a week later on Nov 8. Nov 8 came and went and no on came to fix the doors. I called that evening and was told there was a "communication error" and someone would be out that evening. Again, no one came or called.
I called the next day, 9 Nov, and was told that there was a "communication error" and no one could come out until Fri, Nov 18. I tried to explain this was an emergency, that we can't shower, but that did not seem to matter. So, if you don't care about getting after-sales service, use Re-Bath. If you do care, find someone else.

Hello Theodore,
We are so sorry and we hope your wife is okay. This experience sounds very frustrating and our corporate team would like to make sure all of your needs get taken care of. Will you please reach out to our Customer Response Team so we can assist you? 1-800-426-4573
Again, we apologize,
Re-Bath Customer Response Team
Reviewed Nov. 9, 2016
Re-Bath has been wonderful to work with. From the knowledgeable salesman, to the friendly office staff and the finished product. Frank our installer was professional and did a wonderful job removing our old tub liner and tub. He installed a new tub, liner on the walls and ceiling, and it's beautiful! And he even cleaned up! Thank you Re-Bath!

Hello Laurie,
Thank you for leaving us such an encouraging review! We will be sure to pass along your comments to Frank and the rest of the team. They love to get complimented on their hard work!
We hope you enjoy your new tub for years to come!Re-Bath Customer Response Team
Reviewed Nov. 9, 2016
I have back problems and knee problems. I cannot stand up and stand in the shower that we have. I also could not get in and out the bathtub. We’ve been talking about it for a long time about doing something and then we saw Re-Bath in Home Depot. We got someone to come out and talk to us about it. The rep showed the material and we were pleased with it. I also called some people and asked them about it and they said they were satisfied.
I bought a shower and it took the installer three days to do it because my house had the walls with the tough ceramic tile on it that had concrete and wire behind it. The installer was excellent and the only disappointment I had was my whole house was covered with dust even though they had the door shut. Also, his safety might be at risk because of the tearing down. The installer had to beat it with a hammer to get the concrete broke up and the wire out. And he just had that little surgical mask-looking protection and he's in there with all that dust. Also, we had to do a complete house cleaning after that. But I was very pleased and I would recommend Re-Bath.

Hello Gwen,
We loved reading your review and are grateful that you took the time to give a detailed account of your Re-Bath experience. We are happy to hear that you are pleased with the final product.
Rest assured, our installer is just fine! The mask really did protect him from all that dust. We apologize that the breaking up of all that concrete created so much dust in your home.
If there's anything we can do for you in the future, please don't hesitate to contact us. Enjoy your new bathroom!
Re-Bath Customer Response Team
Reviewed Nov. 8, 2016
We had our bathroom done about eight years ago but it was not a very good job so we knew we had to start over. We contacted Home Depot and the sales representative from Re-Bath came to our home and brought samples. She was very helpful. The installers were great. They contacted us when they were on their way and did anything that we asked of them. We have not yet used the bathroom yet because we’re still in the process of doing other things with the trim and new toilet but I would definitely recommend Re-Bath.

Hello Linda,
Thank you for taking the time to give a review of your Re-Bath experience! We are so happy to hear that everything went as planned! We love hearing that your sales representative was so helpful and that the installers were great.
We appreciate that you trusted our team with your bathroom remodel!
All the best!Re-Bath Customer Response Team
Reviewed Nov. 7, 2016
The shower is great but it took FOREVER to complete. This was not due to the contractors that were hired but solely due to Re-Bath's Production Control office. We were told they are very flexible around scheduling and that has been the furthest thing from their word. When a date was scheduled to begin work it would often (most every time) get postponed. Then the dates they provided would conflict with our work. So to meet their schedule we had to take time off from work to meet THEIR schedule. Totally Unsatisfactory. And this was not just one episode, but each and every time the workers were to come out.
Now after day 10 Re-Bath calls to say they will be out in 3 days between 8-10 to fix it. It's now 1130 and no one has showed up or even call. This is quite the norm on their production side. Very poor with customer assistance, which happens to be their main job, coordinating between customer and contractor.
If I could package this shower up and put it in a return box I would not hesitate one second to do so. Absolutely the most painful and horrific project I've ever endured. When you pay over 10 figures for a new piece to your homestead you would think you would receive the royal treatment. I assure you it was not money well spent. Very dissatisfying!

Hello Scott,
What you’ve described is not what we want our Re-Bath customers to encounter while using our services. We agree, this is unacceptable. Would you please contact our corporate offices at 1-800-426-4573? We would like to make absolutely sure that your shower door is perfect.
Based on your review, we will be contacting your local Re-Bath office to address your concerns regarding scheduling.
Again, we apologize.Re-Bath Customer Response Team
Reviewed Nov. 7, 2016
My bathroom is 30 years old and it was time to remodel it. So we had Re-Bath remodel the two bathrooms. Their sales reps were very nice. Also, the installation team was very professional, nice to talk to and explained everything. They did what they had to do and left. All in all, they were great and I'm happy.

Hello Roxann,
We are glad to hear of your experience and that the our team was professional and explained everything to you. This is what we like to hear. We pride ourselves in our craft and materials and are confident that both bathrooms will be worth what you paid years from now. Thanks so much for your review and please let us know if we can do anything to serve you in the future.
All the best,Re-Bath Customer Response Team
Reviewed Nov. 6, 2016
We had a second house that had an old bathroom. It was built in 1950 and had the same bathtub in it, so it was in dire need of a remodel. It was leaking and needed repair. The sales representative of Re-Bath was very good. He explained everything perfectly and knew his business quite well, so I was impressed with him and with the product. The only thing I was not impressed with is the price. Installation went pretty much as expected. They said it was going to get done in two days and it ended up almost three days. This house had some bad plumbing issues so that was fine with me.

Hello Lyl,
Thanks for letting others know of your experience using Re-Bath. We will pass on your kind remarks to our sales representative.
We hope you enjoy your new bathroom for years to come! Please let our team know if we can do anything else to serve you.
All the best,
Re-Bath Customer Response Team
Reviewed Nov. 5, 2016
I needed to update my bathroom and it was a choice of my husband doing it or Re-Bath doing it and I thought Re-Bath could do a better job. We had the whole bathroom redone. It was finished two or three weeks ago and we're still paying on it. The sales rep was very courteous and helpful. Overall, installation was alright. It was the scheduling that wasn’t very well-planned for. There were some delays that were frustrating because we only planned for three days off of work and we ended up having to take five. Had we known it would take five days, we wouldn’t have been scrambling the last two days to see who could get off work and what we could be there for.
On Monday, they were supposed to be at the house at 9:00 but got here at 10:30 or 11:00. Then they were here until 4:30 and had taken a half-hour lunch. On Tuesday, they were a bit late as well because they had a call that they had to answer before going to the house so they got here close to 10:00 and worked until 4:30. On Wednesday, they got here at 10:00. Then on Thursday, they got here close to 9:00. But we had something going on with our family then and had to leave the house by 3:00 so they were only able to work until that time as we didn't plan on them being there while we were gone. And then Friday, they got there around 9:00 and at 4:30 they finished up.
Originally, we said 8:00 would be their starting time, and it was like not 10:00 or 10:30 when they were actually showing up. Most of the time they tried to at least give us a heads up. But it still is frustrating because had they been there earlier then they probably wouldn’t have needed Friday. Either they didn’t plan the right number of hours, or they just weren't there as early as they had expected.
But the guys were professional and courteous. While they were going along, my husband noticed a couple of things that he wanted to tweak. One of the panels or the piping was wiggling or loose. So, he brought it to their attention the very next day and they fixed it and put it to a good standard. They addressed everything at the time that it was brought up to them. The sales representative came out a couple of times and checked on the work. The quality of the work was good. The bathroom turned out nice. They did a good job on it. I would recommend Re-Bath.

Hello Brinda,
It means a lot to us that you would recommend us even with the scheduling issues you encountered. We apologize for that.
We are glad that the installers were courteous and helpful and worked with your husband on the issues he was noticing as they were working.
Thank you for taking the time to review us. It means a lot to our team! We hope you enjoy your new bathroom for years to come!
Re-Bath Customer Response Team
Reviewed Nov. 4, 2016
Our bathroom downstairs had a vanity that had been there for over 45 years and the linoleum had been there for 28 so it was really looking desperado. Then, the laminate flooring at the upstairs bathroom had been down for 25 years. Both bathrooms needed something done. We were thinking of moving to Idaho, too, to be near one of our married children and I was so tired of fixing things up to sell something so why not fix it up now and then enjoy it. So we had the bathrooms remodeled by Re-Bath. We did the vanities in both bathrooms and did a whirlpool bath upstairs with a shower and glass doors. Then downstairs we took out the bathtub and just had a shower.
The man who did the remodeling was awesome. My son and I were impressed with how hard he worked. He was very consistent. And if he did one thing that made a mess, he vacuumed it up right down. But the electrician who was new to the company really left a mess. There is a cat downstairs and the electrician didn't even bother moving the cat's food and water when he started. So all that mess fell on the cat's stuff, then the cat walked by, sniffed it and just meowed and walked away. I also didn't like where he put the electrical stuff on the wall downstairs. It's on a really bad location. He had to do that downstairs and took the wiring for the whirlpool bathtub from upstairs.
After he left, I had to completely re-vacuum. There was a pile of dust everywhere. It was ridiculous. And he had used our vacuum but didn’t even empty the trash. He filled up our trashcan and left it there. That was silly and I thought he was not gonna last very well. That was funky, but the bathrooms look absolutely gorgeous and wonderful.

Hello Donna,
Thank you for leaving us such a detailed review! We hope you are enjoying both of your bathroom remodels! We are thrilled to hear how well the person who remodeled your bathrooms performed but not at all pleased to hear about the electrician. You definitely should not have had to clean up after him and he should have moved the cat's dishes out of the way.
We will let your local Re-Bath know about this incident and thank you for letting us know. We hope you are able to enjoy your bathrooms for many, many years - unless you move to Idaho!
Re-Bath Customer Response Team
Reviewed Nov. 3, 2016
We first looked at remodeling our bathroom a couple of years ago and at that time, we were not sure if we were going to keep the house or sell it. Later on we decided we're definitely going to stay here. Also, we had a regular tub in the master bathroom and we decided we wanted to go with just a walk-in shower and not have to climb over the tub since we just didn't use the tub. It was the primary reason for the remodeling.
The Re-Bath sales rep was very good. She came a couple of years before when we weren't sure if we're keeping the house and we called her back later on. Re-Bath did the work on both of our bathrooms in three days. In the master bathroom, they took out the tub and totally redid the walls. In the guest bathroom, we had a shower but we wanted to redo it so we redid that as well as the walls. We’re senior citizens and we put in the handicap rails, seat, and stuff. At some point, if we need them, it will be there.
We're very pleased with everybody's performance, from the sales to the installation people. I'd recommend them. We had one little problem in the guest bathroom, though. They put in a non-standard sliding doors. It's a glass door and got thicker glass, and Re-Bath had a problem getting the door to sit exactly right so the door doesn't close all the way.

Hi Jim,
Thank you for leaving us such a detailed review! We will pass your kind remarks on to our whole team and let them know that you appreciated everybody's performance, from sales to installation.
We want to make absolutely sure that you are one hundred percent pleased with our work so we want to get those sliding-glass doors to sit exactly right in your guest bathroom.
Will you please reach out to our Customer Response Team so we can assist you? Thanks Jim.
Re-Bath Customer Response Team1-800-426-4573
Reviewed Nov. 2, 2016
Our bathtub came to the point where it needed to be replaced so I talked to Home Depot about their replacing a shower and they sent me Re-Bath. Their sales rep was very good. He called, made an appointment, came down right away and we talked about it. I gave him the okay to go forward so we signed the paperwork. I bought a walk-in shower with glass doors and acrylic walls. Their installation team installed it about two weeks ago. They came right on time and they did their work as estimated. They were very friendly and cleaned up very well afterwards. Overall, they did a good job as expected and it looks very nice and functional, and hopefully it will last quite well.

Hello Glenn,
Thank you for taking the time to leave us such a fantastic review! We can't wait to tell the team how pleased you are with the installation of your new walk-in shower. We'll also let them know that you appreciated their friendliness and cleanliness. Two of the most important "nesses" in the world!
We hope you enjoy your new shower for years to come!Re-Bath Customer Response Team
Reviewed Oct. 25, 2016
Rep came to quote a shower remodel through Home Depot. Quote to just do master shower area was over $10,000. We said we would think it over and get back to them. After thinking it over the next day I called to say we would not be going with them because their price seemed extremely high. Re-Bath said they could give a better price if we would reconsidered. I was not happy that they had not already given me a fair quote. They said if we did not use our Home Depot credit card and financed through them they could give us 15% off the quote. I called Home Depot and they said they do not charge Re-Bath 15% to do jobs through them.

Hello Mary,
Will you please reach out to our Customer Response Team so we can learn more about your experience?
Thanks for your consideration, Mary.
Re-Bath Customer Response Team1-800-426-4573
Reviewed Oct. 23, 2016
We had bathroom remodeling for my mother-in-law. Everything went by fast and I felt very good about it. We got the bathtub and they took the ceiling tap out for us so it's really nice now. The installers explained the process thoroughly and they made it easy to understand. They did a good job and everything’s working fine.

Hello Lue,
We are so pleased that your mother-in-law is enjoying her bathroom remodel! We are happy to hear that our installers thoroughly explained everything to you so that you understood what they were doing.
Thank you for taking the time to write a review about our services. It means a lot to us.
All the best,Re-Bath Customer Response Team
Reviewed Oct. 20, 2016
We went in the Re-Bath store, looked around, liked what we saw and ended up purchasing a walk-in shower. The sales rep was very nice and the installation crew were above and beyond excellent. Even when they were in the process and I wanted to ask some things, one of the installers was very informative. He took his time and explained everything. I was very happy with him and if I ever get anything done in the house again, I would go to Re-Bath. Overall, it was a very pleasant and efficient experience. I really love my walk-in shower now and would recommend them.

Hello Andrea,
What a joy to read your review this morning! It's so wonderful to hear that our sales rep and installers were excellent and informative - this is exactly what we want them to be! We will pass on your kind comments to our whole team.
We are glad to hear that your bathroom remodel was a success and we thank you for the opportunity to serve you. Enjoy your new walk-in shower!
Cheers!
Re-Bath Customer Response Team
Reviewed Oct. 18, 2016
My experience with Re-Bath was wonderful. Every single person that was there was wonderful. I did both my bathrooms and my kitchen, and they were so fantastic and I’m wanting my wet bar also be done by them. I’ll contact them when I’m ready to do that.

Hello Gigi,
Thank you for taking the time to write such a glowing review of our business! We will spread the love to our entire team. We are glad that everything went as expected and are looking forward to helping you with your wet bar.
We hope you enjoy your new bathroom and kitchen remodels for many, many years!
Re-Bath Customer Response Team
Reviewed Oct. 14, 2016
Our house is about 55 years old and it had the original bathtub. We’re going to be selling over the next five years or so, so we wanted to update the bathroom now. Both my mother and my mother-in-law have Re-Bath in their house. We then decided to use them. The sales rep was great and very honest. He let us know the price and gave us suggestions on what we could do because it’s a small bathroom. We had the tub taken out and we did a shower, they did all the walls and the ceiling. Then they also did the walls around the existing tile in the bathroom which is four feet up high behind the toilet and the sink. The installation crew said that they would be there for two days and they ended up being there for one, so they were good.
There were a couple of things that happened that I wasn’t happy with and I’ve been trying to work with Re-Bath on that. I noticed that while the installers were there, they broke my sink, which was not a part of getting Re-Bath. It’s got a huge crack and a hole in it. I asked the installer what he would do about it and he said that it happens. I’m not comfortable running my water so I started to work with the guy at Re-Bath and he told me that it’s probably a stress crack. I told him that it wasn’t there until they came. I texted them pictures of before and after, and that’s been about three weeks. I just gave them $9,000 and I’m asking them to fix or replace what they broke.
We don’t have a sink in our bathroom right now, so we’re using our laundry room because we only have one bathroom, to wash our face and brush our teeth. I went out and bought a sink over the weekend. I was very frugal. I’m not trying to get any money out of them. I wanted to go with the same sink because I liked it. They just didn’t have it, so I got another one.
I am still trying to work with Re-Bath to get reimbursed for that sink. I texted the pictures and receipts to the guy. He called and told me that they'll be coming out next week to replace the sink. I said, “We’ve been without a sink since the 20th of September, like come on!” I don’t want them to come and install the sink, I just want them to pay for it. He then said that he'll get a check out to me hopefully early next week. But then I want my money now because I had to pay out of my pocket for that sink so I am very disgruntled about that. And if I don’t get satisfaction, I will be blasting them on social media.

Hello Michelena,
Thank you for letting us know about your experience. We are sorry to read your review as this is not the type of experience we want you to have. Our corporate team will be able to help. Will you please reach out to our Customer Response Team so we can assist you? 1-800-426-4573.
Thanks so much,Re-Bath Customer Response Team
Reviewed Oct. 13, 2016
We've lived 16 years in the house and had a garden tub that we never used. We had Re-Bath take out the tub and put in a walk-in shower. We also had them change out the countertop on where the two sinks were. We didn't have to go the store. The salesman came to the house and brought all the samples with him. The installers were amazing with all the stuff that they tore out and brought in, and with very little upset to the routine in the house. Re-Bath was great but the subcontractor that did the glass work was horrendous. We’re going to see Re-Bath tomorrow and discuss what went on.

Hello Jack,
We are happy to hear that you are enjoying your new walk-in shower! It is so nice to have your bathroom remodeled without ever having had to leave the house! We try to make it as easy as possible for our clients to get what they need.
We are sorry to hear about your bad experience with the sub-contractor. Hopefully by now the issues have been resolved but if not, please give our corporate offices a call.
Thanks so much, Jack!
Re-Bath Customer Response Team1-800-426-4573
Reviewed Oct. 12, 2016
I've tried to modify our bathroom myself and I didn't do a very good job. So, I needed help and Re-Bath seemed like a good product so I purchased a shower from them. It's an oversized shower about four feet wide and six and a half feet long. So far, everything was good. I told my brother about it and he had Re-Bath do his bathroom too. However, their time frame was horrible. He mentioned that his took much longer to do. From the original projection of two weeks, it took six weeks but other than that, he was happy.

Hello George,
Kudos to you for even attempting to do your own bathroom modification! Better to try and fail than to never try at all. We are happy to hear that you are enjoying your new oversized shower!
Sorry for the delay with your brother's bathroom install. Hopefully all is well now but if not, feel free to have him contact our corporate offices at 1-800-426-4573.
We wish you all the best, George!Re-Bath Customer Response Team
Reviewed Oct. 7, 2016
We've been here at our house for many years, so it was time to remodel our bathroom. We went with Re-Bath after our gift card was approved. The salesman was very nice. I was just anxious for all the stuff to get done. It's been a few months ago when I purchased from them and it took them almost two months to get out here, which was a little bothersome, but that's all right. We got a new flooring, tub and shower, and the installation team did a very good job. They covered the floors and took a lot of care, painted the wall and fixed the holes too. I'm very satisfied with what they did.

Hello Faye,
We are happy to hear that you are pleased with your bathroom remodel even if the wait time was frustrating. It does take us time to make sure each and every part of your project is ordered and correct.
We are happy to hear that our team took a lot of care with your floors and walls. This is the type of service we strive for. Thank you for trusting us with your bathroom remodel.
Re-Bath Customer Response Team
Reviewed Oct. 6, 2016
I had a very nice experience with Re-Bath. Their sales rep came out and talked to us and we picked out what we wanted. They did our shower, took out a tub in the other bathroom and put in a shower, but it needed the glass shower door. So, they had to come out, measure and put it on. The installers were nice, good and very efficient. They had two bathrooms done in three days but when we had to wait for the glass shower door, the guy wasn’t as prompt as the ones that did the work.

Hello Patsy,
It's wonderful to hear that everything worked and within only a few days. This is what we love to hear! Thanks for taking the time to review our services. Please let us know if we can do anything else to serve you.
Re-Bath Customer Response Team
Reviewed Oct. 3, 2016
When we bought the house we knew it had to be remodeled. As soon as we moved in, I looked for somebody that could redo the bathroom and I got Re-Bath. I knew that these guys knew how to do it due to the fact that they do bathrooms all the time. If I had hired somebody else, I would have gotten other people to come in to do other jobs. Re-Bath came out and gave me my estimate but then it was three or four weeks before they did the job because they had to order everything.
They were all super nice people. After the representative left, she sent two of the contractors out there. One who'd be doing the work, and the guy who was like over that department. They both took a look at it, and decided what they were going to do before they came back to start on the job. They wanted to make sure they had all the right materials. They had to bust out all shower stall that had four shower heads in it and basically build a wall to put my tub in. They started on Monday and they were there every day from 8 to 5. At the end of every day, they would sweep up, clean up before they left.
They got back there on Friday, finished up some things, cleaned up their mess and were wrapped up and out of there by noon. Anytime I called or they called me to confirm or we had to change something, they were helpful and polite. If I left a message, they always got back with me. Overall, we love our bathroom. They're awesome and they did an excellent job. It was a very pleasant experience.

Hi Kellye,
We can't wait to pass your review on to our entire team! They love to hear about how great they are!! :)
We are so pleased that everything went as planned and that you experienced good communication throughout your entire process.
We hope you enjoy your brand new bathroom for years to come!
Re-Bath Customer Response Team
Reviewed Oct. 1, 2016
We moved into this house, and the bathroom was one of the things that needed to be done. Then we saw Re-Bath's display booth at Home Depot. The reps were awesome and the installation team was very clean and helpful. I liked the fact that it was more custom-made rather than a formed thing that would just be fit in. We got the shower that has different shelves for things and the bench for sitting. It's an odd-shaped bathroom with a really sharp drop in the ceiling. There was a bathtub there, but this shower fits the space so much better. It was a positive experience.

Hi Barbara,
Congratulations on your new home! We are honored that you chose Re-Bath to add a shower to your bathroom and we happen to be partial to the ones with all the shelves. The bench also really comes in handy.
We hope that you have many years of enjoyment in your home. Thanks again for entrusting us with your bathroom remodel.
Re-Bath Customer Response Team
Reviewed Sept. 29, 2016
You're doing everything right! We love our new bathroom, it's so easy to keep clean and it looks beautiful!!! The man that installed it had it up in no time and cleaned up all his mess. Again, thank you so much. We would highly recommend you for anyone thinking of having their bathroom redone.

Hello Charles and Linda,
Thank you so much for your glowing review! We are big believers in cleaning up our messes so you can relax and enjoy your new bathroom, and it sounds like you're doing just that.
We hope you enjoy your new bathroom for years to come!
Re-Bath Customer Response Team
Reviewed Sept. 29, 2016
Re-Bath was the company that put my first bathtub in. When there was a flood in Louisiana and I decided on a bathroom remodel, I got another bathtub from them. The purchase was about a month ago and this was my third time using Re-Bath. They did a great job.

Hello Richard,
We are thrilled to hear that you have used Re-Bath not once, not twice but three times! We hate that you experienced flooding and are keeping our fingers crossed that Louisiana stays dry.
Thanks for taking the time to leave us such a wonderful review and we wish you all the best!
Re-Bath Customer Response Team
Reviewed Sept. 28, 2016
I've purchased a shower from Re-Bath. They were very good at sales. They showed us all the literature and pictures. But we haven't had them install it yet. The first time we set up, they were about eight weeks out. Then after that, one of the installers was going on vacation, so they delayed it a month. The following month, I wasn’t feeling well so we delayed it another month. And about a month ago, I called and told them we’re going to put the installation on an indefinite hold until we think about it some more.
I did not like that it was all self-pitches. Everything that they did was based on a book value. No matter what we looked at, nothing seemed to affect the bottom line. In fact, every time we wanted something different, the price went up. It seemed like everything we talked about never lowered the price. We ended up losing money on the whole transaction. We put down $2,000 and $12,000 more is a lot of money. And I just couldn't justify the overall cost of $14,000 for just a shower. I’ve seen some projects range from the $24,000 to $30,000 for doing the whole bathroom which includes cabinets and floors already. But the reason we stopped was because they could never give us an itemized list of what we were paying for. They would give us pictures of what we purchased, and at the very end it was actually pictures of the actual product that we ordered.

Hello Michael,
Superior customer service and quality work are hallmarks of Re-Bath, and we are saddened that your recent experience didn't appear to reflect these standards.
Our corporate team would like to make sure this does not occur with other clients and ensure that you feel taken care of. Will you please reach out to our Customer Response Team so we can assist you?
Re-Bath Customer Response Team1-800-426-4573
Reviewed Sept. 24, 2016
We got Re-Bath's bath and shower about a month ago. Their reps were confident about their product and the installers were wonderful. They were able to answer all of our questions to our satisfaction. We love Re-Bath and we would recommend them to somebody.

Hello Sherry,
We are very happy to hear that everything turned out as expected! Enjoy your bathroom remodel for many, many years and let us know if you need anything. Thanks for trusting us with your business and for recommending us to others - that means the world to our team.
All the best,Re-Bath Customer Response Team
Reviewed Sept. 20, 2016
The worst customer service experience ever. Management never reached out to me in the 3 months that I waited for service from them. I signed 2 contracts over this period and waited, and waited. If I had not reached out, I would still be waiting. The contract was finally cancelled, and will never recommend Re-Bath to anyone.

Hello Jenn,
Will you please reach out to our Customer Response Team so we can learn more about your experience? We strive to maintain open and honest communication with our customers and welcome the opportunity to understand how we could further meet your needs.
Thanks for your consideration.Re-Bath Customer Response Team
1-800-426-4573
Reviewed Sept. 19, 2016
We were looking to remodel, and Home Depot turned us onto Re-Bath. The product line that Re-Bath carried was totally custom material and sizes, and much more than a stock item at a Home Depot or Lowe's. They're a little bit expensive than most, but it was definitely well worth it in the long run. The remodel is excellent. I have no qualms, whatsoever. The installer was extremely professional, clean, and organized. It was a hard job, and for one man, he did excellently. My only qualm would be that I guess the company was so busy that it took two and a half months or so to just order the parts in, from the time of purchase to the time of installation. Other than that, I would highly recommend them if you want that custom look on a shower, or a complete bathroom. They got some really neat product.

Hello Bob,
Thank you for your glowing review. It is always nice to hear when clients find our team exceptional. We are happy to hear that we were clean, professional and courteous. This is the type of service we strive for. Thank you for trusting us with your bathroom remodel and sorry it took so long to get the parts in.
Enjoy your new bathroom!Re-Bath Customer Response Team
Reviewed Sept. 17, 2016
My husband and I ordered our tub liner on 5/25/16 & were told work would commence in 6-8 weeks. We were remodeling the bathroom and were told the tile has to be in before the tub liner was installed. We started our work the end of June expecting the tub liner the end of July. July came and went without any follow up from the company. My husband called to check on our order and was told by the person - "we told you it would take 8-12 weeks." After letting him know what is written on our order form he was told "it must be on back order. We'll have to check". No callback.
At the beginning of Sept I call. The lady who answered said she'd have to check and call me back. I let her know of our prior call for which she apologized and did call me back same day. She told me my product was back ordered but was on the truck and would be delivered that day. She scheduled my install for 2 weeks later while I was on the phone. I told her I wanted to speak to someone about the lack of follow up and the order taking almost 2xs as long as originally expected. She again apologized and told me she didn't have the authority to do anything but would share my concern and have someone call back. Again no call.
The day of the install my husband called to again speak to someone and was told we would get a call from the owner. Today I get a call from one of the rudest ladies I've ever spoken with. As I explained the experience she tells me the notes say we called on 2 different dates. After letting her know those were days we called to find out what was up w/ our order she proceeds to say in a condescending tone "I'm not saying you're lying - but I can only go by the notes". She said "yes it took a long time, yes it's a lot of money but you have a lifetime warranty. We fired the girl that used to work here but I know that's not your problem. I guess everything goes perfect in your life but I don't know what you want me to do. I can send you a $50 gift card."
SERIOUSLY? I understand back orders - I work in retail home improvement. All I ever expected was someone to keep me informed. We never would have started the work on our bathroom so early if we'd have known about the delay. I've been unable to use the main floor bath for 3 months due to their lack of follow up and that's worth $50? Her apology for my inconvenience was combined w/ Snide comments and told me she felt it was more than fair. She then proceeds to insult the company I work for so I hung up! The lady had the nerve to call back and tell me she credited my credit card $100. As she continues to throw insults my way as if the Customer is unreasonable to expect follow up on their $2000 Purchase.
This is Re-bath in Troy, MI. The salesperson and installers were professional. No complaint about the way it looks. I have no confidence that if I ever have a problem that it will be taken care of. If it was indeed the woman they supposedly fired's fault for the lack of follow up I'm guessing the staff learned their customer service skills from the owner. I will never do business w/ them again and warn anyone else considering it to do a better job of checking them out than I did.

Dear Vicky,
This sounds like a very frustrating experience and one that we don't want our clients to experience. Our corporate team would like to make sure this does not occur with other clients and make sure you were taken care of.
Will you please reach out to our Customer Response Team so we can assist you?
Re-Bath Customer Response Team1-800-426-4573
Reviewed Sept. 16, 2016
I was at a home show and Re-Bath's salesman seemed honestly friendly. He was very knowledgeable and was not pushy at all. I had taken a physically challenged neighbor with me so that she could have her bathroom done too and he was able to help her quite a bit. Anybody who was willing to go that far was worth dealing with. I ended up having Re-Bath remodel my whole bathroom and the installers did a very good job. They did it in three days. My experience was very good.

Hello Tom,
Thank you so much for your glowing review! We are so happy that you are enjoying your bathroom - this is what we like to hear! You are a great friend and neighbor and we commend you for your kindness.
Thank you so much for your support and please let us know if you need anything!
Re-Bath Customer Response Team
Reviewed Sept. 13, 2016
I cannot tell you how rude and disrespectful they have been to my mother, her nurses and to me. We hired Re-Bath to do my mothers bath and it has been a horrible experience. They broke her window sill in the process of moving things out of the bathroom, and busted the corner off of her vanity. I was content with letting them replace her vanity with a less expensive product from Home Depot. However, I am not okay with the fact that it was installed incorrectly and is the wrong size. It wobbles and does not fit, which is a safety hazard for my 81-year-old mother. I voiced my concern, about the safety of my mother, worried that if she grabs on to the unstable sink that she may fall. My concern was essentially dismissed, by LJ/Jason via phone. Both employees seemed irritated with the situation and said it was fine but they would caulk it.
My mothers nurse provided video footage and photos showing otherwise. The sink still clearly does not fit nor was it installed correctly. I cannot believe that they think this is alright to simply slap something on there and pretend it is ok. The window sill that they busted was simply painted over. The service man has been trying to scare my mother ever since. He has been threatening her that his company is going to sue her and put a lien on her house. She is not refusing to pay, she is just refusing to pay until it is corrected. Nothing about this situation has been handled in a professional manner. Upon completion we are certainly happy to pay.

Dear Katherine,
We are sorry to hear of your experience. Our corporate team would like to make sure all of your mother's needs are taken care of. Will you please reach out to our Customer Response Team so we can assist you?
Thanks Katherine. We look forward to connecting with you.
Re-Bath Customer Response Team1-800-426-4573
Reviewed Sept. 11, 2016
The tile that I had in the bathroom kept leaking into the wall so I wanted to get rid of it. One of the things a lot of people said is that Re-Bath uses their own people rather than sublet it out to other contractors. Their sales rep gave me advice on what they thought they could do and had a lot of different products to show me so that I could pick the one that I wanted. One of the installers was also really good. He had to come back by himself the second day, but he knew what he was doing and he was efficient. The only problem I had was that it took seven weeks for them to get here, but so far, I’m very happy with their work.

Hello Anna,
Thank you for taking the time to give a review of your Re-Bath experience. We are happy to hear that everything went as planned. We appreciate that you trusted our team with your bathroom remodel!
Re-Bath Customer Response Team
Reviewed Sept. 10, 2016
I had Re-Bath do my master bathroom before through Home Depot, so I also hired them for my second full bath. The salesman called and set up an appointment. He came to our house, and although we already knew the prices, he still went over them again. And then we picked out the bath. The only issue I've had so far is that I was supposed to have two-year interest free financing and it's only shown up as X months. They said they had rectified it and it'll show up in the next statement. I'm waiting for the statement, and if it doesn’t, then I'll call again.
The installers went over what was gonna be done and how long it would take. They started to get into the project, and pointed out some areas where they had to fix. The guys were very good. They updated me as they kept getting along. And when they were done, they went over everything with me - how to maintain it, and how long to wait until you start cleaning it. They did a nice job. They redid some of the caulking for me in the original one. It was probably my fault because I hadn't followed the exact protocol what to do as far as maintaining it. And they went over that with me. So we've already started maintaining it the way we probably should've started with. They were gone in less than six hours. Overall, it was a good experience. It's a little pricey, but it's worth it.

Dear Dennis,
Thank you for taking the time to review our company. It is great to hear from clients like yourself on how our team performed. We hope you enjoy your new bathroom remodel for many years. Please let us know if your next statement is accurate and if you need us for anything at all.
Re-Bath Customer Response Team1-800-426-4573
Reviewed Sept. 9, 2016
We had the shower put in about a year ago. The salesman came out and show me material that was not even used. Show me a piece of tile quarter inch thick when it was put in it was paper thin piece of something. Then when they put the sliding glass door in they put a piece of rubber in the track about two inches and it slide every one and while and the glass door fall off. This the worst 6000.00 I ever spent.

Dear Robert,
We are sorry to read of your experience. We want to make sure you receive the attention that you need. Will you please reach out to our Customer Response Team so we can help you? 1-800-426-4573.
Thanks Robert. We look forward to helping you.
Re-Bath Customer Response Team
Reviewed Sept. 9, 2016
A week and a half ago, I got the bathtub and shower from Re-Bath. So far, so good. The sales rep was professional and explained the products and warranties well. The installation team was also professional and did a nice job.

Hello Brandon,
Thank you for leaving us a great review on Consumer Affairs! We are glad to hear that everything was explained well and that the team was professional. We’ll pass on your encouraging words to the whole team.
We sure are grateful for wonderful customers like you!
All the best,Re-Bath Customer Response Team
Reviewed Sept. 8, 2016
My neighbor had two of her bathrooms remodeled and I saw the outcome. Everything was all done with Re-Bath. It was consolidated, and you didn’t have to go out and hire a contractor. So we hired Re-Bath because we wanted to have something that was consolidated in all one area, so we knew who we were dealing with. We had a bathtub replaced into a standing shower. And then had flooring put in our master bath and in the main bathroom. The installers did a very good job. They really cleaned up after themselves. And the only thing I had to have them come back in and do was some of the in between the tiles because they missed some of them. I also had them come out to replace the discoloration on the brushed nickel on the drain, and they fixed it.
The base of the shower was getting to look really dirty, so I used the product that Re-Bath had suggested but we found out I had to have a guy come back out. The guy that came just cleaned it with vinegar. He said that the product that Re-Bath sells to clean the showers and the tubs won't cut into the hard water that we have in the area. I suggest that Re-Bath should let their customers know about this in the future because it's an easy fix and you can do it yourself. You don’t have to call and have somebody come out and do it.