Re-Bath Reviews

If there was a minus 10 that would be it. Late to work every day. One worker going through a divorce per the manager. Not my problem. I had to call two times to have the right-side door fixed. It kept coming open 3 inches and would not stay closed for a shower. The floor squeaked around the drain. The manager had to go under the house and move the drainpipe away from a supporting bean. The drainpipe was rubbing against the wood when walking into the shower. Then I had to call them back twice to stop a leak under the house from the drainpipe connection. They also installed 3 water faucets. One faucet water stopper no longer stays closed to hold water. I emailed the Atlanta office, and they said that “workmanship” is not covered under the lifetime warranty and sent a copy of the fine print. A lot of money for a bullshit warranty. Scam!!

We had our shower relaced and all faucet fixtures and towel racks replaced. I love all of it! They finished most of by the second day. They did have to order some towel bars because I added them after they started working. They were polite and listened to my questions and answered them on the spot. They were very knowledgeable. A bit pricey as supply prices are going up due to the tariffs, etc. It is beautiful!

In good faith Re-Bath was hired to remodel a small shower. Price $ 7,907.55 included a Moen folding seat. The seat was not installed at that time but was to be installed at a future date. Since August 7, 2025 we have spoken with Re-Bath corporate office to have the paid for Moeh seat installed. Casey (Re-Bath rep) has been our contact person. We have been told the seat would be installed through many text messages. At one point we were even told the seat would be installed by the end of the week (that was 3 weeks ago). When this did not happen, we attempted to called Casey repeatedly. He has told us he has a seat, then he has told us they won't install it but they would send it to us. Last text from Casey stated he would call within 30 minutes (that was 2 weeks ago)! My parents are 93 each and living at home. They need the seat installed!!!! Lip service only!!!! Shameful.

If you are looking for a complete bathroom re-do, Re-Bath is the way to go. The others offer a slide in system. No Re-Bath. They construct your bath or shower right before your eyes. They did our master bath and it looks great. They even removed a wall and you can't tell where the wall was. They did such a good job, we had our guest bath done a year later. We love both of our bathrooms.

Horrible horrible service and company!! I went through Lowe's to get them and Lowe’s was just as bad if not worse. They did not stand behind Rebath's work and didn’t care that it was not done correctly. Never ever use Lowes or Rebath!! I paid $20,000 for my shower, just a shower, and got cheap materials. I complained and Lowe’s didn’t care and Rebath didn’t care! Don’t ever use these companies Lowes or Rebath… really horrible!!!

Went to Home Depot for a bath remodel. They used Re-Bath. The salesman was gracious. We picked our components for a shower, flooring and countertops. We had to wait 4 months due to scheduling. When we finally got an installer, he (Paul) only took 2 days! He did a FANTASIC job, all by himself which included a tub removal. HOWEVER, the countertop with the sink started to show spotting and scratches from normal use. The material they use for countertops is manufactured by Piedrafina Marble Surfaces, which is marble with resin. If we had researched the reviews of this material, we WOULD NOT have chosen it.

We hired Re-Bath to install a new shower—a project that was by no means inexpensive. Upon completion, we immediately noticed that the shower was not draining properly. Water consistently pools on the right side of the shower, and if not cleaned every few days, mold and residue begin to collect. We contacted Re-Bath about the issue, and they sent someone out to inspect the installation. The technician took photos and confirmed during testing that the water was indeed pooling—indicating the shower base was not properly leveled during installation.

Sales representative was very pleasant and knowledgeable. The work to be done was a tub-shower conversion to walk-in shower. The local Lowe’s, Inc. handles this type of work through Re-Bath. We decided to cancel after: (1) Learning a 50% down payment was required by Lowe’s, Inc. BEFORE the work began; (2) The work would not be started for 14 WEEKS!!! I never heard of such a practice before. That’s like requiring a 50% payment before you are given the title and keys to a new automobile before it’s delivered.

Had Rebath install walk in shower, was supposed to be blue. Looks Grey. Told the worker, he said "it has a blue tint". Then they installed the shelf. It doesn't match the walls. It actually the color the walls are supposed to be. I am not happy, I think they figure we are old and it wouldn't matter. But for $11,000 I think I should at least have matching shelf and walls. Also was suppose to have 2 shelves. Someone s came here this morning and said it's the right shelf. It's not. I will not recommend ReBath to anyone.

Pushy sales person. Quoted $15K to replace the bathtub with a shower. If you ask for a written quote they will not give you one. They will tell you it isn't something they do. Even though Texas Law requires they do. The sales person called us and got rude after we called Re-Bath and requested the quote. Texas Property Code § 53.255$$ addresses disclosure statements in residential construction contracts and states that a written agreement is required and must include: A description of the work. The estimated time for completion. The cost of the work or how the cost will be determined. The procedure and method of payment.

The team at Re-Bath was phenomenal! Their level of professionalism and respect for me and my home was truly a breath of fresh air. Robert, our initial salesperson, was incredibly thorough and attentive in addressing all our needs. The installation crew—Taylor, Thomas, Juan, Jose, Bryan, Gabriel, Keith, and Todd—exemplified top-notch customer service, professionalism, and respect. Their knowledge and expertise were impressive, and they took the time to explain everything clearly and in a way that was easy to understand.

We finished a beautiful powder and master bathroom with RE-BATH Marietta location off Franklin Road. The cabinets, flooring and countertop materials are high quality and we are very pleased. The installers did a great job and their attention to detail was perfect! We had interviewed various bathroom installers but we are so glad for choosing RE-BATH and very pleased with their salesperson Wes Love who assisted us every step of the way. Thanks RE-BATH!!!

Be careful before you hire this company. Make sure you take your own pictures all around the work area because they will not take accountability for any damaged they contribute to outside the explicit work area including windows, walls, and ceiling. We had a window on the bathroom area that was broken in 8 places all around the work area and Re-Bath says they can’t see how they could have contributed to the damage to the window at all. Everyone that uses the bathroom on a regular basis asked what happened to the window after Re-bath did their thing and in our opinion are being dishonest about window. We just wanted a portion of the cost to repair and they said no.

Replaced shower in 2021. It was an extremely expensive purchase that turned out to be a mediocre product. Great appearance but soon caulking began to fall out of the joints. Called and a tech came out and did spot repairs. Shortly thereafter it occurred again and our call to Rebath was met with a dismissive attitude and a refusal to correct the issue. We were told to contact the caulking manufacturer for redress as it was obviously a problem with their product (Why use that product?). Male call taker was dismissive and rude and refused to acknowledge that there might be an installation problem. Recently, water has begun to leak out through the bottom of the stall. We will not waste our time calling but Caveat Emptor (Buyer Beware) to anyone considering Rebath of Westchester for a bath installation. They promise a lot but, in our case, failed to deliver.

Kris ** was recently sent to my home to repair a bathroom seat. Upon arriving and inspecting it, there wasn't anything wrong with it. I was not aware the two backboards come off for cleaning behind it. He was so polite and eager to assist me. Thank you Kris, I am sorry I made you come all that way.

We got a tub and shower from Re-Bath after a friend mentioned it to us. My experience with the sales representative went well, and I have no complaints about the installation team, which was impressive. The installation was a dusty job, so there was a little more cleanup than I expected, but the team cleaned up after themselves before they left. Everything is working well. The customer service was responsive. I made some calls to check in with them and got some answers afterward.

Wish my experience was a good as some of you. 1st consultant didn't know anything about bathtubs which I specifically asked for on 1st phone call to them. Sent someone that didn't know anything about bathtubs. I'm an old lady and knew more than him. Called them a 2nd time and evidently even though the consultant was sitting at kitchen table with me couldn't write down my order correctly. Bossman said should have been taped together my walls and hardware, I'm sure wasn't done by 2nd consultant either, but he does recall our conversation about the blue wall. So this is where everything went way wrong. 2nd consultant wrote down everything wrong and since I didn't know the proper names I would say the gray with the gray wall. So every time I talked to one I would say gray to gray.

We went with Re-Bath for our bathroom remodeling because they were willing to do the work we needed at a reasonable price, and we're very happy with their service. The initial sales consultation was good, and the installation team really impressed us. Dennis, in particular, was very personable and receptive to all our questions and special requests. The tub and shower update created a lot of valuable space in our bathroom. In addition, the old shower stall is now a storage closet, which comes in very handy. We had a couple of minor issues that came up, but they were quickly fixed. We made our initial inquiry online, and although we had some communication issues with the office and getting things scheduled, it was nothing insurmountable.

My daughter is handicapped and getting older, so we needed a new tub. Her coordinator told us about Re-Bath because she worked with them. The salesman met our needs and communicated very effectively. Everything went smooth during the install. The installation guys checked in every time they did something, made sure that we were satisfied, and were clean. It was a little pricey, even with the discount of 10% or 15%, but we did get top-of-the-line quality. I would recommend Re-Bath 100%.

We had our shower done with Re-Bath. We first heard of them on a flyer that was mailed to us. Their salesperson was responsive, and dealing with them was easy and convenient. The installation was done by one guy, and it took him three days. Now that we got our bathroom upgraded, it’s more enjoyable to use it.

We got Re-Bath about two months ago. Matthew was dependable, knowledgeable, and on time. I can't say enough about him. He was great. It was only him who did the installation. He was a one-man team, and it just took one day. I was amazed at how he could do all of that. But he worked diligently, didn't take a break, just went right straight through. He worked hard and got it beautiful. The way he worked, came in, and did the bathroom in that short a time, was just awesome. We had a wonderful experience.

This is not a company I would recommend to anyone. The consult was scheduled for the day following contact. A sales person (not a technician) showed the next day. She took two measurements but wrote nothing down. She then showed me a quote for over $16000.00 that was prepared and pre-printed without having seen the bathroom or knowing what would be needed. She told me the price was firm and could not be changed. I told her the quote was more than double what I expected for a tub to shower conversion and that I could not spend that much on the project. Too many red flags to do business with this company.

We chose Re- Bath to remodel (completely gut) our master bathroom. Despite, an impressive sales pitch from Mike, working with Re-Bath was terrible. We were told it would be a 3 day job, which ended up taking over a month to complete. During the demolition process, the contractors, who were unfriendly, put nail holes in my living room wall. They were supposed to spackle and paint them. They spackled but never painted, so we had to do that ourselves.

I'd seen their ads before, but my brother-in-law and sister-in-law used them and recommended them. They took out our tub, did the shower walls, shower door, and put in new flooring. This was my first time getting a remodel with Re-Bath, and it was done about three weeks ago. The team that came was absolutely wonderful. The sales representative was very good, easy enough. The installer was very polite, clean and neat. He cleaned up after himself each day, was very efficient, and asked questions along the way to make sure I was happy with how things were going. They were wonderful.

I heard about Re-Bath on television and chose them because they were cheaper. I had a bathroom remodel done in February. The sales representative was very good. The installation team was one person, and he was exceptional. However, there is a flaw in one of the shower doors, and they're coming out next week to look at it.

I remodeled my bathtub with Re-Bath. We organized it in a span of 6 weeks and the actual work was four days. Their customer service and installation team were excellent. They were very professional and kept their word for everything. They kept us informed all along the way while we were waiting for products to come in before they could do the project and responded quickly to any phone calls and questions we had. They also worked with us on financing.

Re-Bath converted our bathtub into a walk-in shower and remodeled the vanity. They just finished the work a week ago. The team came in, did the work, and left. They were professional. The workmanship was great. The warranty is good. I have no complaints about them.

I saw Re-Bath's advertisement in those home improvement circulars, and I ended up having three bathrooms completely remodeled by them. I had a half-bath that was totally torn out, a bathroom upstairs with a new tub, new floor, and new everything, and a shower in my basement that was completely redone. I had to wait about two weeks for my shower doors to be cut, but everything was finished in just a week.

I first heard about Re-Bath on TV, and they were actually the only ones we called because I just don’t like dealing with multiple companies. I just wanted to get something done, so I purchased a shower stall and door back in April. Once the stuff was finally available to install, everything was okay. It was a little quiet before then, but I guess there were no real updates to give anyway. The installers themselves were just great to deal with.

I contacted Re Bath about a caulking concern. Representative set up an appointment to come out. When he arrived he was friendly and wanted to correct the issue and he did address the issue and fixed it at no cost or service fee. It was a good experience and the problem was fixed.

We thought the Rebath experience was worth the value to us because (among our other daily obligations) we have a toddler at home, and that means pausing life to allow for a much needed bathroom upgrade is very difficult and inconvenient. While we could have opted to hire one of our trusted contractors to complete this project at a much lower price, we didn’t want to deal with the typical contractor experience during this stage in our lives. However, we believe that is exactly what we received. The promise of a seamless two-day turnaround was the single most important factor that gave Rebath the advantage or “edge” over hiring a contractor, and that’s precisely what we were sold on by our sales rep.

From Maureen, the outstanding sales person, to Antonio the installer, Re-bath made our bathroom beautiful, modern and something we are so proud of in our home! Thank you for everything. We highly recommend re-bath!

The final product is acceptable, if costly; however, our experience with this company was absolutely terrible! Main points: We were left without a shower for 42 days. 7 day install. $28,000 for 2 showers only. I reached out for a quote and a consultation was scheduled next evening. We signed the contract that night (you get a discount for same-day signing). The sales person took measurements and we selected finishes; the contract was completed with these details and tentative dates were written in. We were advised that we would have a “team” at our home, and the new showers (only showers) would be replaced in 2 days per shower tops. We were also told that a follow-up appointment would be necessary to confirm the measurements.

We have had 2 Rebath Shower installations. The first one was great, the second one was good but they didn’t have the right caulk. I kept calling to see when they would finish the job. The man they sent out did a terrible job caulking. We added a footrest for the shower. The caulking that was done was terrible. My husband is still waiting for a return call. We also have beauty rim that needs to be repaired. After we got the second bath done, they have forgotten all about us as a customer.

Re-Bath offers a concierge-like service wherein I didn't have to worry about contacting technicians. The idea was that I pay one price and they were going to do full servicing. I didn't have to worry about a plumber or another contractor. Their salesperson was really good and the installers were fantastic. We're in an apartment building that's from the 1960s, so our circumstances are not optimal. The installers really did a great job of working hard and figuring things out. The installation went great and was finished.

My bathroom looked atrocious and it was full of things. The most I did to my bathroom was paint it and switch the faucet out on the shower. I saw Re-Bath and the price was really remarkable, especially for a professional to come out and do the work. I was researching and the average renovation for a bath was $15,000 to $20,000. I had the money so I used their service.

The plastic on our old bath was coming apart at the top, and we didn’t want any water damage, so we decided it was time to redo it. I looked up different companies on the computer and went through the good and bad reviews. Re-Bath seemed to be nationwide, so I went with the biggest company, figuring that if anything happens, they wouldn’t screw me too badly. The salesman was very nice. We talked to him for hours, and he matched us up and explained everything.

We had a shower conversion done by Re-bath 14 years ago, and recently, I called to get a consultation on switching out the shower tray for an ADA roll-in shower to be installed. They asked some questions, got my info, and then they said someone would contact me. A week later, I called back, inquiring, and the person said they would have to call me back (again), because the person I needed to speak with was on the phone. Another day or two went by, and I did not receive any callback. For pete's sake, if you can't do the work, say so!

Everyone I talked to at Re-Bath was polite and helpful. I told them I wanted a tub/shower conversion & a new toilet. They explained the process, gave me the price (which I felt was very fair) & set up my appointment. Frank came out yesterday (4/9/25) to do the work. The first thing he did was put down drop cloths on the floor to protect my carpeting. He was VERY nice. He got to work & did a great job. And he cleaned everything up before he left. Frank was awesome. I'll feel much safer with my walk-in shower.

Re-Bath completely remodeled our bathroom, and the installation went well. However, we have had a couple of problems. One was the cleanup in the basement as it was not cleaned up that much. And then one of our backsplashes had to be reordered and installed after the fact. But that has been completed too just the other day. We’ve also had a leak at our shower, and the guy added more caulk to it. So far, it hasn’t been leaking since he had been here. Overall, everybody has been very polite and easy to work with. The sales rep was intelligent and friendly. They have been great.