Re-Bath Reviews

Signed a contract in November, through Lowe's Re-Bath Program. In 2 days, it will be February with no contact or date for install. I will never consider Re-Bath again! Lowe's store reps take no responsibility for the situation.

I was contacted by Re-Bath due to the fact I was in Home Depot looking to have a tub to shower conversion and was informed Re-Bath was their provider. I was contacted promptly - MANY TIMES - to discuss and set up an appointment. I fully disclosed I was interested in a quote and will make a decision from there. The two men who came were very professional and verbally quoted me a price. I requested a quote proved to me so that I can look this over and discuss with a family member. I was assured I would receive one the next day. That was over one week ago. Response - crickets!! Re-bath then sent a text on Friday (two days later to inquire about my experience. I wrote that I have NOT BEEN CONTACTED - NO CALL - NO QUOTE. The verbal quote was extremely HIGH. After contacting a number of contractors was told that this was an inflated quote and not to proceed.

I would give negative stars if possible. You are better off finding a local handyman to do this overpriced, substandard work. I went through Lowe’s to get just my shower walls replaced (and shower head, water handle). I specifically asked for the old tile to be removed which the 2 men that came to do the work weren’t even going to do. When they came back to install the walls one of the men was sick in their truck the whole time. I have 2 corner shelves and the caulk is already separating from them (even though I’m using only the approved cleaning products for the material). The shower curtain bar is sagging because they stripped out the screws when installing and now it cannot be tightened. For $6000 you would think I could have gotten more/better… So glad I’m still paying for this and it’s already falling apart. DO NOT USE!!!

ReBath made the situation right and ended our experience in a positive manner.

This company is just prowling for old boomers with more equity than brains. They send a salesperson over to your house, not to provide an accurate price quote, but to lure you into signing a massively inflated contract without thinking first by using hard sell sales tactics. Asked to replace a bathtub, nothing else, and got quoted nearly $16,000 nonnegotiable for a 2 day job per the persons estimate. Absolutely absurd figure that they refuse to itemize. Then they pressure HARD to sign right then and there, after wasting your time for 30+ minutes asking cult-ish leading questions about why I, the consumer, think that Re-bath is the best company ever created. It's all designed to get a sucker to sign. NOPE.

I couldn’t be happier with my experience with Re-Bath. From start to finish, their team went above and beyond to give me the bath of my dreams. The quality of the work is outstanding, and the entire process was smooth and stress-free. What truly sets Re-Bath apart is their top-notch customer service. After my installation, they even surprised me with a thoughtful thank-you basket and a handwritten note of appreciation—something I never expected and deeply appreciated. If you’re looking for professionalism, craftsmanship, and a company that genuinely cares about its customers, I highly recommend Re-Bath!

I was planning to do our alcove shower install ourselves, but while looking at products at Home Depot we liked the display and decided to have Re-Bath out to give us an estimate. Alex R. came out, walked us through the process and the warranty and we decided to have that shower done as well as another bathtub done. We'll write another review once the work is completed.

I was initially impressed by the promise of a full bathroom remodel in just three days. In hindsight, I should have asked myself whether I wanted the job done quickly or done correctly. Buyer beware. First, I believe we had to wait approximately three to four months for our installation. From the time we ordered our products to that time, we heard nothing from Re-bath. I finally had to call to find out when we would be scheduled for our install and they immediately added us to the calendar. Our installer, Steve, was courteous, professional, and respectful. He made us feel comfortable having him in our home, but he was alone, and he said he usually had a helper.

Great job by our installer Joe **! Joe's professionalism is oustanding. Great care throughout the installation of each step, making sure each panel fits before applying the sealant. All parts fit like a glove. All of the plumbing was properly sealed. The floor spot on level. The doors operate smoothly. The finished install looks great. Several friends were amazed. A couple of them asked for contact information.

Gavyn C. did an excellent job. He was very respectful and considerate throughout the job. Each day he left he kept the job site very clean. Chris, the salesman, did an excellent job explaining what to expect. Andrew & Sylvia **

I just had a walk in shower installed by Re-Bath through Home Depot. Because it was just installed I have not had a chance to use it, but my installer Jacob B was great to work with. He worked overtime to make sure everything was done to my needs. I was a little taken aback on how long I had to wait to have the shower installed, but it looks beautiful and hopefully I won’t have any of the problems I have read in other reviews.

I had Re-Bath redo my whole kitchen, complete redo the full kitchen. The kitchen sink drain was not plugged before they started putting in the sink and dishwasher. That's when it became plugged. It cost me $300.00 dollars for a plumber to open the drain. Very poor workmanship.

My salesperson was extremely friendly and seemed ok. I signed the contract and paid. The first day of demo to the 3 tiled walls in my shower resulted in wall damage on the other side of those walls. Multiple large holes, hairline cracks in the walls. The crew cleaned the floor and left without telling me. I found the holes and cracks after they left. The third wall was in my full linen closet. Wall debris all over my sheets and towels.

Re-Bath did a good job on my bathroom, but after a few years I have some issues and can't get any service people to call me back. It's been 2 weeks. So much for lifetime warranty. When I was looking to do the project, they couldn't get to me fast enough.

Home Depot (HD) recently shared an offer to contact them if interested in free bathroom remodeling estimates. Rebath supposedly has secured a national contract with HD to provide free estimates or consultations. Unclear what else is involved in the partnership, as it lacked transparency.

Let me start by saying this was my husband and I 1st bathroom/shower upgrade and to say I am very disappointed is an understatement. We went to Home depot as most do with high expectations for a new shower we could both enjoy. Not at all what we received. Our project consultant (Drew) was very helpful at first but we were not pleased by our follow up or initial results. We were told by (Drew) we could not get a shower door as there was not enough room in between the shower and toilet and it was suggested by (Drew) to go with a shower rod as we had with our old shower. Upon completion of initial shower install. The pressure from the shower and lack of shower door caused shower curtain to come up and water from the shower went everywhere. Not to mention I ordered a specific shower head I did not receive.

I began searching for a company who would complete a small bathroom remodel in a short timeframe. I’ve worked with Lowe’s on a previous remodel and decided to see what they had to say. They explained they contract with Re-Bath but financing can be completed through Lowe's. This sounded perfect and I continued on with the free consultation. While the staff at Re-Bath was very eager to get my consultation set up, they weren’t as eager to keep in contact when the timeframe I was provided was no longer accurate.

Updated on 11/13/2025: I got my installation completed November 11, 2025. Previously, I had disagreements with Re-Bath about pricing. They justify their pricing and inability to cancel a contract (even before installation begins), stating that items are CUSTOMIZED and shipped from out of state. (I'm in Tennessee). They are unable to resell customized goods, they say. I challenged exactly HOW CUSTOMIZED everything is. It did not matter.

If there was a minus 10 that would be it. Late to work every day. One worker going through a divorce per the manager. Not my problem. I had to call two times to have the right-side door fixed. It kept coming open 3 inches and would not stay closed for a shower. The floor squeaked around the drain. The manager had to go under the house and move the drainpipe away from a supporting bean. The drainpipe was rubbing against the wood when walking into the shower. Then I had to call them back twice to stop a leak under the house from the drainpipe connection. They also installed 3 water faucets. One faucet water stopper no longer stays closed to hold water. I emailed the Atlanta office, and they said that “workmanship” is not covered under the lifetime warranty and sent a copy of the fine print. A lot of money for a bullshit warranty. Scam!!

We had our shower relaced and all faucet fixtures and towel racks replaced. I love all of it! They finished most of by the second day. They did have to order some towel bars because I added them after they started working. They were polite and listened to my questions and answered them on the spot. They were very knowledgeable. A bit pricey as supply prices are going up due to the tariffs, etc. It is beautiful!

In good faith Re-Bath was hired to remodel a small shower. Price $ 7,907.55 included a Moen folding seat. The seat was not installed at that time but was to be installed at a future date. Since August 7, 2025 we have spoken with Re-Bath corporate office to have the paid for Moeh seat installed. Casey (Re-Bath rep) has been our contact person. We have been told the seat would be installed through many text messages. At one point we were even told the seat would be installed by the end of the week (that was 3 weeks ago). When this did not happen, we attempted to called Casey repeatedly. He has told us he has a seat, then he has told us they won't install it but they would send it to us. Last text from Casey stated he would call within 30 minutes (that was 2 weeks ago)! My parents are 93 each and living at home. They need the seat installed!!!! Lip service only!!!! Shameful.

If you are looking for a complete bathroom re-do, Re-Bath is the way to go. The others offer a slide in system. No Re-Bath. They construct your bath or shower right before your eyes. They did our master bath and it looks great. They even removed a wall and you can't tell where the wall was. They did such a good job, we had our guest bath done a year later. We love both of our bathrooms.

Horrible horrible service and company!! I went through Lowe's to get them and Lowe’s was just as bad if not worse. They did not stand behind Rebath's work and didn’t care that it was not done correctly. Never ever use Lowes or Rebath!! I paid $20,000 for my shower, just a shower, and got cheap materials. I complained and Lowe’s didn’t care and Rebath didn’t care! Don’t ever use these companies Lowes or Rebath… really horrible!!!

Went to Home Depot for a bath remodel. They used Re-Bath. The salesman was gracious. We picked our components for a shower, flooring and countertops. We had to wait 4 months due to scheduling. When we finally got an installer, he (Paul) only took 2 days! He did a FANTASIC job, all by himself which included a tub removal. HOWEVER, the countertop with the sink started to show spotting and scratches from normal use. The material they use for countertops is manufactured by Piedrafina Marble Surfaces, which is marble with resin. If we had researched the reviews of this material, we WOULD NOT have chosen it.

We hired Re-Bath to install a new shower—a project that was by no means inexpensive. Upon completion, we immediately noticed that the shower was not draining properly. Water consistently pools on the right side of the shower, and if not cleaned every few days, mold and residue begin to collect. We contacted Re-Bath about the issue, and they sent someone out to inspect the installation. The technician took photos and confirmed during testing that the water was indeed pooling—indicating the shower base was not properly leveled during installation.

Sales representative was very pleasant and knowledgeable. The work to be done was a tub-shower conversion to walk-in shower. The local Lowe’s, Inc. handles this type of work through Re-Bath. We decided to cancel after: (1) Learning a 50% down payment was required by Lowe’s, Inc. BEFORE the work began; (2) The work would not be started for 14 WEEKS!!! I never heard of such a practice before. That’s like requiring a 50% payment before you are given the title and keys to a new automobile before it’s delivered.

Had Rebath install walk in shower, was supposed to be blue. Looks Grey. Told the worker, he said "it has a blue tint". Then they installed the shelf. It doesn't match the walls. It actually the color the walls are supposed to be. I am not happy, I think they figure we are old and it wouldn't matter. But for $11,000 I think I should at least have matching shelf and walls. Also was suppose to have 2 shelves. Someone s came here this morning and said it's the right shelf. It's not. I will not recommend ReBath to anyone.

Pushy sales person. Quoted $15K to replace the bathtub with a shower. If you ask for a written quote they will not give you one. They will tell you it isn't something they do. Even though Texas Law requires they do. The sales person called us and got rude after we called Re-Bath and requested the quote. Texas Property Code § 53.255$$ addresses disclosure statements in residential construction contracts and states that a written agreement is required and must include: A description of the work. The estimated time for completion. The cost of the work or how the cost will be determined. The procedure and method of payment.

The team at Re-Bath was phenomenal! Their level of professionalism and respect for me and my home was truly a breath of fresh air. Robert, our initial salesperson, was incredibly thorough and attentive in addressing all our needs. The installation crew—Taylor, Thomas, Juan, Jose, Bryan, Gabriel, Keith, and Todd—exemplified top-notch customer service, professionalism, and respect. Their knowledge and expertise were impressive, and they took the time to explain everything clearly and in a way that was easy to understand.

We finished a beautiful powder and master bathroom with RE-BATH Marietta location off Franklin Road. The cabinets, flooring and countertop materials are high quality and we are very pleased. The installers did a great job and their attention to detail was perfect! We had interviewed various bathroom installers but we are so glad for choosing RE-BATH and very pleased with their salesperson Wes Love who assisted us every step of the way. Thanks RE-BATH!!!