Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
- $32 to $59
- Monthly premium cost
- 3 states
- Availability
Our Buyers Guide Top Picks:
ARW Home
About OneGuard Home Warranties
OneGuard Home Warranties is the premier home warranty that's currently available in Arizona, Nevada and Texas only. Not only do we cover your home systems and appliances, but we also offer an array of home maintenance services. From carpet cleaning and window washing to sprinkler repairs, you can rest assured that OneGuard Home Warranties will be there to help remove more hassles. Look no further, and contact us today to get a quote.
Pros & Cons
Pros
- Low service call fees
- Advanced services
- Low monthly cost
- Fast response times
Cons
- Cancellation fee (after 30 days)
- Limited availability
Bottom Line
OneGuard is a trusted leader in the home warranty industry known for generous coverage. While availability is limited, if you qualify for coverage, OneGuard offers great plans and services.
OneGuard Home Warranties Reviews
Any
- Any
![Rated with 5 stars]()
![Rated with 4 stars]()
![Rated with 3 stars]()
![Rated with 2 stars]()
![Rated with 1 star]()
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,241,241 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
We had OneGuard at the house before our current one so we've had OneGuard for about six years now. I have no problem with what OneGuard does and how fast they set the claim up. But we have had issues with some of the companies that have come out. Once, we had somebody come out for our refrigerator and they came all the way out, looked at the refrigerator and said they don’t service LG. It's a Sears refrigerator but LG made it and when the service people called and I told them I had a Sears refrigerator, they should have known that LG made them for Sears. Then we had to call back and get somebody that serviced LG refrigerators. In order to find somebody, I made a phone a call to Sears. I told them what my issue was and the service person there walked me through it and I fixed it myself. I got the money credited back for the service call though.
Last time, there was a miscommunication. We called to have our air conditioning serviced for the yearly tune-up. But before the contractor was able to come out, we turned the air conditioning on to use it and one of the units didn’t work. So we called back and OneGuard sent somebody out but it was a different company than what was on for our tune-up, which was with two different units. Through the confusion, OneGuard ended up cancelling all of the appointments and we had to call and reschedule to get the second unit serviced. Nonetheless, I would recommend OneGuard. In fact, we have.
Dear Kathy, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and it makes us extremely happy to know how much value you find with your home warranty. We also appreciate the feedback concerning your service experiences for the refrigerator and air conditioning system. Your satisfaction is our top priority and the feedback you provide helps us improve our service level. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
One Guard is a stress reliever in you need in your life. I would recommend this service for everyone. They take the hassle of getting your appliances repaired and or replaced. No need to check on worthy technicians as One Guard did it all.
Dear Carl, Thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your recent service experience for the washer replacement! Our priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
I was able to used my warranty 3 times so far with OneGuard and each time they sent highly skilled professionals to solve my issues. In addition I found their rates very attractive. Having protection with OneGuard gives me great peace of mind to know that I am covered on just about anything that could happen to my home.
Dear Russell, Thank you so much for the 5 star review and glowing testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is to provide you with the most comprehensive coverage in the industry, by skilled professionals who quickly solve your issues. We are truly grateful for each opportunity to assist you with your home’s systems and appliances, and provide you with great peace of mind. This is everything we strive for as your home warranty provider! On behalf of the entire OneGuard team, thank you for your continued business and know we look forward to serving you in the future. OneGuard Home Warranties
OneGuard Home Warranties was provided when we purchased the home as part of the seller agreement. I’ve filed claims both online and over the phone and I like the online feature a lot as it is very convenient. Website navigation is excellent. The contractors that they’ve sent have all been stellar. I recommend OneGuard for help with routine maintenance.
Dear Jeremy, Thank you so much for the 5 star review and such positive testimony regarding your experiences using OneGuard online to create your service requests! Our priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
I purchased a home and OneGuard came highly recommended. It's been three years and they've been great. I submit my claims online and go to a dropdown menu, and it's fairly simple. They get an email right away and the vendor that’s gonna help you with the issue will usually contact you within 24 hours, but it's always been within just a couple of hours. Everything has been taken care of and the companies that they use are great. Usually my issue gets taken care of right away. It only takes one appointment If it's something fixable right away but some of the more severe issues I've had took several weeks. I had an appliance replaced and that took a while because they fixed it 10 times before they finally replaced it. Other than that, I'm happy with the service.
Dear Daniel, Thank you so much for the 5 star review and such positive testimony regarding your experiences using OneGuard online to create your service requests! Our priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you. Thank you also for being so patient as we worked to resolve your service request for the dishwasher. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
I had an electrician come over 3 times prior to calling OneGuard & he could not find the problem. OneGuard's technician came & found it immediately. I was so relieved. He explained the problem and fixed it quickly. What an awesome experience with a true professional.
Dear Cynthia, Thank you so much for the 5 star review and such positive testimony regarding your recent service experience with OneGuard Home Warranties for the electrical system. Our top priority is to provide a hassle-free experience and prompt resolution by our trusted service contractors, and it makes us extremely happy this was the case when you needed us. On behalf of the entire OneGuard team, thank you again! We are truly grateful for your business, and look forward to serving you in the future. OneGuard Home Warranties
My sister suggested that living in a desert, it’s a good idea to have a home warranty. Most of the time, submitting a claim at OneGuard has been fairly good. I usually do it over the telephone, which is easier but the only problem is you have to wait a longer time to get in touch with a representative. It can be up to a half hour sometimes, maybe a little bit over occasionally. But the reps are very polite and they seem to do a good job of understanding what you’re looking for. Also, most of the repairs seem above adequate. Recently, the contractors came out for my AC and they pretty much did the job that they were supposed to do and seemed fairly polite. Usually they’re a little quicker, but because there are so many people wanting to have their AC tuned up, it was a little bit later than normal.
Dear George, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties! It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Please know we have hired more representatives to manage our increased call volume and we offer online service requests to help with wait times too. On behalf of the entire OneGuard team, thank you again! We truly value your continued business of 13 years and look forward to serving you in the future. OneGuard Home Warranties
OneGuard is prompt, and quick to assign a qualified repair company to my situation. We are very pleased with their service. I would recommend One Guard highly. They are upfront with their quotes and coverage.
Dear Jerald, Thank you so much for the 5 star rating and positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and prompt service by qualified professionals is exactly what we strive to provide each time you request service. It is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we truly value your business and recommendation, and we look forward to serving you in the future. Thank you again! OneGuard Home Warranties
We bought the place a year ago and we wanted a home warranty with it. It's about 20 years old so it's right about the time when the air conditioner or the hot water tank and the microwave start to go bad. The title company recommended OneGuard. I googled them, found them online, called them up and set up an automatic payment out of my credit cards. We have submitted two claims. We did the garbage disposal and that worked great. A good plumber came out and he knew exactly what he was doing. He was here, at the most, for an hour and he gave us a new disposal. Then for the toilet, the one lever on the valve was plastic and it was bent so he put a new lever on it. I also had questions about the sprinkler system and he showed me exactly how it worked and explained that to me. I was very happy with that.
The next experience was the microwave. It went bad about two weeks ago. We were popping popcorn and all of a sudden, it started to spark. It turned out a component in the microwave itself started to melt and went bad. A lead appliance tech came out, inspected it, and confirmed that we needed a new microwave. And then, OneGuard gave us three options and we elected the option of just taking money for it because we were getting ready to go back to Ohio from Phoenix for the summer. They'd send us a check and then when we come back the next time, we will have Home Depot or something like that to install a new microwave for us. I like both of the contractors that came. They knew what they were doing. Since the repair, the disposal and toilet are fine and I understand the sprinkler system now.
Dear Gene, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. On behalf of the entire team, thank you again! We are truly value your business and look forward to serving you in the future. OneGuard Home Warranties
We purchased our first home and my wife told me about OneGuard Home Warranties. She found out about OneGuard through her cousin who I believe is using OneGuard as well. I didn't even know what a home warranty was. I knew about homeowner's insurance and then I found out that they're like homeowner's basic. And then there's homeowner liability insurance and also this thing called a home warranty. Those are the things I never had to even think about when you rent your whole life.
Submitting a claim was convenient. I had an electrical issue that I could not resolve on my own and then I looked into OneGuard and I'm like, "Hey, this issue was covered by them," so I just called them. It was embarrassingly easy to solve but that was a learning experience. I had a tripped VSTi switch that I did not know about in the garage and all the tech had to do is literally come here and push the reset button. That was it. So after that, everything works great. The interaction and service were good. OneGuard did all the scheduling for me. They sent me a reminder who is gonna come out, what time and then what company they had scheduled. They were actually pretty good with all that.
They also let me know that the technician was on his way and how far away he was. The tech came when he said he was going to. Overall, OneGuard has been prompt and professional. I believe that if there was an actual problem, they would have gotten and fixed that the same day. I would tell others to get a home warranty because it seems to be worth it.
When my husband and I first got together, we rented a house for a year and the landlord of that house had OneGuard. Whenever something broke down, we would call the landlord and she told us to call OneGuard. We had a good experience with them which is why when we bought our home, we decided to get the same warranty. I have looked at one more company but OneGuard has also a cheaper trip charge and it made us go with them. When submitting a claim, we do it over the phone and the interaction I had with their reps have been good. The people I talked to were nice and they submit my claim right away and somebody calls me right away so it all worked out well. When we purchased a rental property for ourselves, we would call them for issues that we're having there.
When we did that recently, we had an issue with their plumbers. The plumbers weren't really doing anything and didn't even bother to see what the situation was so we called OneGuard. Somebody from OneGuard told us that we can call our own plumber and they will reimburse me. We did that and we've been waiting now for three months for the reimbursement. We talked to Christina in the Authorizations Department and finally, an investigator called me two weeks ago that it was approved. Other than that, I've had a great experience with the company. And if someone asks me about OneGuard, I will let them know that I've used them for several years and everything always gets fixed and nobody ever gives me a hard time.
Dear Veronica, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for bringing your situation to our attention regarding the plumbing system. Please be assured we have processed a refund and we sincerely apologize for the inconvenience this may have caused you. Please know we truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
I used to be a real estate agent in Phoenix and I had a lot of happy customers with OneGuard Home Warranties. I'm now 70 years old and living in Florida but I still have my home in Phoenix or Glendale. I've had it rented out since I moved here and OneGuard has been taking care of it for me. They have my credit card on file and I just call them and say that my tenant said that something is wrong. They call the tenant and they take care of it. Submitting the claim was excellent. The reps that I’ve spoken with were always very pleasant.
They've got all my information on file and they take it from there. The contractors that they send out are wonderful and they all do a good job. They even had to put a new air conditioner unit in for me a few years ago and they did it perfectly. I would tell my friends that OneGuard is wonderful. I have American Home Shield in my house here but it doesn't even come close to the service that I get with OneGuard. Their fees are extremely reasonable and I enjoy the service they give.
Dear Jill, Wow! Thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your service experiences over the last 10 years! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback and opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
The previous owner of our house bought a warranty from OneGuard and because of the way their contract was written, it was transferred to us. I spoke to a lady on the very first time I tried to file a claim, and she turned everything down because we were new to the house and everything was preexisting. They didn't want to do anything about the issues because they were claiming that they were issues that we filed as opposed to the previous owner. But then I communicated with the salesman who sold the warranty to the previous owner and OneGuard ended up deciding that everything was covered and that was what it said in the contract. We were annoyed with the process, but everything worked out. Now, I prefer filing the claims online.
Submitting the claims online is very easy. There are categories and you fill out what issue you want fixed. We have submitted something about our toilet, our dishwasher, our garage door and our heat pump. The contractors they've sent us have all been really professional. They came in, looked at the issue, and fixed it. If they needed a part, they ordered it and when it came in, they put it in. One of the reasons we're pleased with having OneGuard is that, being in a new house and being in a new area, we didn't know who the vendors are that we should reach out to find some things, and they helped with that.
Dear Eugene, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for allowing OneGuard the opportunity to review your situation firsthand when you purchased the home to ensure your requests were covered. Please know we apologize for the frustration. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
I called OneGuard and told them I wanted the air conditioners checked out before summer hits here in Arizona. One of the units is an original and is 27 years old and I wanted to make sure, so I paid for them to come and the tech was phenomenal. He was a gentleman and I like his thoroughness. He was nice enough to check out the heaters and furnaces too, and it was absolutely wonderful. He was over the top fabulous and is highly recommended. OneGuard did a fantastic job with their employees and I was very impressed.
Dear Candace, Wow! Thank you so much for the positive review regarding your recent service experience for the HVAC Pre-season Tune-up with OneGuard Home Warranties. Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs and your positive testimony is exactly what we strive to do. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
I have had OneGuard since it was ServiceOne for at least 13 years and I have always had good customer service when I call and schedule something and the contractors I have had come out have been very efficient and professional.
Dear Patricia, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 13 years! We truly value your business and always appreciate the opportunity to help, and we love the positive feedback. On behalf of the entire OneGuard team, thank you again! Please know we look forward to serving you in the future. OneGuard Home Warranties
I've been a OneGuard customer in 2 states and for many years, they have always provided a prompt and professional service the times I have needed them. Their staff is courteous and ready to help. Thanks OneGuard.
Dear Jose Luis, On behalf of the entire OneGuard team, thank you so much for the 5 star review and testimony regarding your service experiences! Our top priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback. Please know we truly value your continued business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
OneGuard's reviews were a little bit better than others and so far, our experience with them has been good. When I call and place a claim, I talk with somebody and they're extremely friendly and extremely helpful. I've had nothing but great phone calls with them. There was a follow through with what we called for and so far, the three contractors that we've dealt with has been terrific so I'd use them again. They met our expectations. The contractors came when they were supposed to come. They all did their job and were qualified to do it. They were also very knowledgeable about what they were doing so I felt confident that their work is going to be good and it was and has been.
However, OneGuard had my phone number wrong at the beginning and this was a little aggravating on their part. They said that they'll have a tech call me but we wouldn't hear from the tech. I called the tech and the tech said that they tried to call me three times. I said that I never even got a voice mail. I asked what number they have and it was off by one number. I called OneGuard and they were very apologetic. They said that they'll change my number but it happened again. Again, the technician said that they tried to call but I never got any phone calls. It took about three phone calls for OneGuard to finally change my number to the correct information. I had to get a little bit aggressive for them to really follow through. It was a little annoying that nobody was getting back to me and it was because they had the wrong phone number given to them by OneGuard. But overall, I would definitely recommend them.
Dear Amy, On behalf of the entire team, thank you so much for the 5 star rating and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we truly value your business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
I've used OneGuard over the past 4-5 years for 4-5 claims at my residence. They always respond quickly after I've filed the claim online and the Repair Companies they use have always done a great job. I've had claims on the heater for my hot tub, my a/c and heating units and some minor electrical issues. Their premiums are more than reasonable and I highly recommend them to anyone.
Dear Don, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties over the years! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and your positive testimony is exactly what we strive to do. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
OneGuard Home Warranties was recommended to me through the real estate agent for this house. The sellers are paying for it for the first year. I have submitted two claims and I did it online. You just state what you need, like if it's electric, plumbing or outdoor work, and you get into more specifics. It makes it easy because you just click instead of having to type out everything. And within about 48 hours, they hook you up with some people and they give you a call. They schedule it quickly.
The techs who have come have been great, especially the electrician that I used last Saturday. He was awesome so I was really happy with that. He was super fast, very polite and on time. Also, he didn't try to sell any extra things. Everything has been great since the repair. So far, I'm satisfied with OneGuard and it's convenient to have and easy to use.
Dear Chelsea, Thank you so much for the 5 star review and positive testimony regarding your experiences using OneGuard online to create your service requests! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive our service contractors. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
I don’t always do reviews but I like to give credit where credit is due. I called in a service call for our pool and I can honestly say I am very pleased at how One Guard handled our repair. There was a minor setback but Yesenia ** with who is in Customer relations jumped right in to resolve our problem and I must say she did an outstanding job! I have been with One Guard for many years and actually referees my parents to them when they purchased their home two years ago and I also referred them to both my nieces who purchased homes this past year. Keep up the great work and thank you for your great customer service!
Dear Sarah, Thank you so much for the five star review and such positive testimony regarding your recent service experience with OneGuard Home Warranties and Yesenia! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your rave review with Yesenia and you really made her day! On behalf of the entire OneGuard team, thank you again. We truly value your continued business over the last ten years and referrals, and look forward to serving you in the future. OneGuard Home Warranties
I have had OneGuard for one year & used them twice. The first time was one month after we signed up & they had to replace my microwave. Both service calls were handled promptly and professionally. I highly recommend this company.
Dear Mary Rose, Thank you so much for the five star review and positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! Please know we truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
We bought a house, so we looked into a home warranty. We heard about OneGuard Home Warranties from the real estate agent and people recommended them. It was easy to submit a claim with OneGuard. I did this over the phone and my interactions with the claims reps were very good. They were very professional and helpful, and I was taken care of. The techs called within a couple of hours and they got here in two days, and my interactions with them were very good too. Since the repairs were done, everything has been working perfectly. Having a warranty on my property is very valuable. The cost of repairs is so ridiculous. If you had one major claim, the repair cost for that would pay for your OneGuard warranty for years.
Dear David, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. On behalf of the entire OneGuard team, thank you for choosing OneGuard! We truly value your past business and hope to serve you again in the future. OneGuard Home Warranties
I called OneGuard Home Warranties when I got this problem. The reps were very courteous and professional. Also, the contractor that came out was very active and good at giving me answers.
Dear Michael, Thank you so much for the five star review and testimony regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home services and home warranty needs, and we truly appreciate the opportunity and such positive feedback. On behalf of the entire OneGuard team, thank you again! We value your continued business and look forward to serving you in the future. OneGuard Home Warranties
I'm a single mom and I have no time for managing and hunting down services. A friend of mine uses OneGuard Home Warranties and recommended them to me, and I saw that the service they offered was perfect. I've filed one claim with OneGuard and it was really easy. I called in, then I was assigned to a vendor. I needed help right away because the problem I had was a leak and the plumber couldn’t come out until 24 to 72 hours, but OneGuard was able to get someone else out quickly. When the plumber came out, my interaction with him was great. He was best in class and my plumbing has been great and working perfectly since the repair. Having a warranty on my property is very valuable for peace of mind. It saved me the hassle of finding a plumber that would be honest and on time, and do the job that needed to be done. I'm very pleased with the experience that I've had so far with OneGuard.
Dear Sandy, Thank you so much for the 5 star review regarding your recent service experience with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and your testimony is exactly what we strive to do. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
I've been using warranties for 30 years on multiple rentals, houses, apartments, condos and office buildings I have owned and I've been with OneGuard for 10 years now. It's much easier to pay them to maintain my home than me. I called in a claim because I was out of town that time and the process was very easy. The technician then came out within a day. OneGuard is great and I've been pleased and I referred them twice last week.
Dear John, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your service experiences over the years! It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to offer our personal assistance. Please know we truly value your continued business and recommendations, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
We got our OneGuard warranty as a part of our transaction when we purchased our home. We've called them for service and the experience has been great. Their reps are very professional and personable at the same time. They've also been really responsive in getting someone out here and their follow up has been real good. We've had turnaround within 24 hours or less, had a couple of techs over and things have been working good. The first time, we just had our locks changed. And then the second was for the heater where the guy explained a lot to us, which was really nice. We've had a very good experience with OneGuard and I have every confidence that if something were to go wrong again or if we needed help again, they would be as responsive.
Dear Joyce, Thank you so much for the five star review and providing such positive feedback regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and your testimony is exactly what we strive to do. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
I’ve had OneGuard for the last 10 years. They do the job I expect and really haven’t been hassled. They provide the value for the investment. When submitting a claim, I can do it online or call in person, and based on what the claim is, within 24 to 48 hours I have somebody here. The only comment that I would make about them is if you have a specific recurring problem like heating or air conditioning you would think that they would send the same guy every time but they don’t. But in most cases, everything was pretty reasonable. They are professional and they get the job done.
Dear Mark, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties over the last ten years! Our top priority is to provide timely and professional service, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We also appreciate your feedback regarding recurring issues and sending the same contractor. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
We just finished a claim with OneGuard where they wound up choosing to replace the dishwasher rather than fix it, which was fine. However, they offered a Maytag and the one we had was a Maytag. We didn't want to have that same kind of a problem again. I picked up something else and the unit that they sent me was a unit with a price difference of $50. They told me that they only pay out $515. However, I told them that the price they gave the unit they gave me is higher than at any store. The man I was talking to said, “Well, that’s the price we’re giving. If you want to call our contractor, go ahead." He gave me the number and I did. Then, I was given a totally different, much lower price. They told me that emailing them is faster, so I did that. I sent that all back to him and said “Okay. Well, this is what your contractor says you buy it for. Not me, you.”
But then they wrote back and said, “Oh yeah, your contractor says you can buy it at that price but this is the price we’re sticking with.” Then, when I got to talk to a supervisor, she told me that she’d been there 10 years and just kept doing that same runaround where they’re not really answering the question. She said, “Well, this was my idea.” “Well, great. Then you should have dealt with it, and you should have called from the very beginning.” And she said, “He shouldn’t have told you that to start with.” But either way, she should’ve said, “We’re never going to match what the contractor said.” And she was like “Well, no. The consumer can buy something for a different price.” I never said that. First of all, prices they gave me as a consumer was totally different form than the price that they told me you bought it for. But that’s what they offer you.
I was so frustrated because they were having me run around and do their job because to me, you don’t write somebody and say “Here’s what you do," and “Oh well, if you think you can do better then call our contractor.” Also, they didn't answer any of the questions that I gave them. We already were paying more which we were okay with, but something that has an MSRP, just use that. After it had gone on for two days, I just was like “You know what, I just want you to install the damn thing. I’m tired of arguing.” It wound up costing us $385. We have used them many times before and never had a problem.
Other items have been either been replaced or repaired and anything that’s been replaced, there was no drama. It was just like, “Oh, here’s what the things are.” “Okidoki.” Everything was fine. This experience was not that way. But the actual company that they sent out was great. In fact, they messed something up this morning and they came right back 10 minutes later and fixed it. They were very good.
Dear Jennifer, Thank you for taking the time to speak with us and allowing OneGuard the opportunity to review your situation firsthand and offer our personal assistance in the matter. Please know our top priority is your satisfaction, and we truly apologize for the frustration. The feedback you have provided is extremely important to us and helps us improve, and we sincerely hope to have effectively addressed your concerns. Thank you again for your time and consideration. We truly value your continued long-term business and look forward to serving you in the future. OneGuard Home Warranties
In 2015, I was dissatisfied with the customer service I received from One Guard. I held on to that grudge but kept the service. When I received an email, nearly three years later, requesting my opinion of their overall service, I replied that if they really care, they should call me. Supervisor Yesenia ** did call and listened to my story. I was happy just for the call and really didn't expect anything else, especially after sooo long. Was I surprised when today, the next day since hearing from Ms. **, she called again, and this time to make me a very impressed and satisfied customer.
The first call was, indeed, helpful but not undoing the total dissatisfaction. After researching my story, Ms. **, who did not need to do this, called and made all right. I learned to trust real customer service more, especially OneGuard, and really especially Ms. **. Ask for her or the Authorization Department when you have a problem. She will listen and follow-through. Congrats, Yesenia.
Dear Paula, Thank you so much for sharing important feedback regarding your service experience and allowing Yesenia the opportunity to provide her personal assistance. Our top priority is your satisfaction and we truly regret the frustration you endured. Your situation was extremely important to Yesenia and she appreciated your receptiveness to her calls. Please know we have also shared your glowing review with Yesenia, and you really made her day! On behalf of the entire OneGuard team, thank you again. We truly value your long-term business of ten years and look forward to serving you in the future. OneGuard Home Warranties
We have OneGuard Home Warranty. In case something happens, we have coverage. We submit claims over the phone, and it has been fine. The reps are very professional and kind, and they listen to what I have to say. It took a couple of days for a contractor to get to our house and I had two different people come out. The first one was great and the second one who was out in the garage didn’t really speak much. The technicians did their job and everything has been performing well since then.
Dear Latasha, Thank you so much for the 5 star review and providing such positive testimony regarding your recent service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
OneGuard Home Warranties was included when I purchased the home. I submitted a claim with them for the dishwasher and the microwave and it has been really nice. Submitting a claim has been really good too for the garage. Also, their reps are very fast when they call for scheduling. I’m totally satisfied with this warranty service.
Dear Rafael, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your recent service experiences! Our top priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback. Please know we truly value your business and we look forward to serving you in the future. Thank you again! OneGuard Home Warranties
A friend on Facebook recommended OneGuard to me. Their price also led me to choose them. Submitting a claim to them was very easy. I did it online and everything went well. Moreover, it didn't take me very long. The contractor called me within 24 hours and took about four days to get here. He did what I asked him to and everything works well now. The repair of my washing machine and kitchen sink made things at home a lot smoother. I've had a warranty for several years and it has been very valuable. If something goes wrong, I don't know how to do it myself and I don't know who to call. With the warranty, I have somebody I can call and OneGuard usually gets somebody out here to fix the issue.
Dear Colleen, Thank you so much for the five star review and such positive feedback regarding your recent service experiences with OneGuard Home Warranties! Your satisfaction and peace of mind is our number one priority, and we appreciate the opportunity to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
I had a prior home warranty provider and one of my favorite contractors left them and signed on with OneGuard instead. Since I have used that contractor forever and I trust them completely, I moved to OneGuard as well. I’ve submitted a couple of claims and their claim process has been very simple. I’ve done it both online and over the phone, and they’re usually handled right at the door. The repair people have already talked with OneGuard and got the authorization, then they come, do the repair and I hand them a check. The reps were able to answer all my questions and accommodate me well, except for a couple of times where they had to wait for the actual diagnosis of the repair, but I understand.
The last claim we had was for the dishwasher. The guy who came in was professional and clean, and it didn't take him any time at all to do it. It was a good experience. I'd recommend OneGuard. I've had my daughter and her husband sign up with them also. I told them it's a great thing to have and I shared my great experiences. They’re a young couple with two kids and having the warranty would take worry out of their minds as far as what something might cost them that's covered.
Dear Jim, On behalf of the entire team, thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and the positive testimony you provide is exactly what we strive to do. Please know we truly value your continued business and recommendations, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
I knew about OneGuard from my real estate agent, and I wouldn’t be opposed to recommending them. Setting up a claim with them is great. Typically, I do it over the phone and it works fine.The contractors have been pretty good, however, they’re not quite as professional as the folks that are actually with OneGuard. The boss of the first guy who came out for our AC, who was back at their office, was a better communicator than the guy who was out in the field. The guy would somewhat just leave and not tell me what was going on.
Dear Chris, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Our priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We also appreciate the honest feedback regarding your interactions with the contractors, as we use the information to help improve the service level. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
I’ve had OneGuard home warranty from my relative when we bought the house four years ago. Submitting the claims are easy enough, and I do this both online and over the phone. We have had a number of repairs that had to be done, and every once in a while, I get a good contractor but it’s in the minority. Overall, I’m somewhat satisfied, but wouldn’t recommend OneGuard above anybody else.
Dear Gregory, On behalf of the entire OneGuard team, thank you for the review and providing honest feedback. Our top priority is to provide a level of service that exceeds your expectations, and we appreciate the opportunity to assist you with all your home warranty and home services needs. Please know we truly value your continued business over the last five years, and look forward to serving you in the future. Thank you again for your time and consideration. OneGuard Home Warranties
This has been the worst home warranty service I have ever used. My hot water heater broke down on the weekend before Valentine's day. It took several days for them to send a service contractor. The service contractors according to the company only work on weekdays. The first time they came out they replaced a thermostats which did not fix the problem. The second time they came out the contractor replaced the second thermostat which also did not fix the problem. My wife was home on the second visit and the contractor told her that some wiring had shorted out and that he called OneGuard to get authorization for replacing the wiring. The contractor informed us that OneGuard did not approve the replacement.
I came home from work last night (2/23/2018) and smelled a burning plastic smell from the hot water heater. I looked at the thermostat and saw sparks coming from the thermostat that was installed. I contacted the plumber and got no answer. I contacted customer service at 6:55 am to get a plumber back to the house. They informed me that they will send a notice to the authorization department. That department would contact me in a couple of hours to get the repair authorized. They never called. At 12:44 pm I called them and was transferred to the authorization department. I went thru the story again and they said that they would send someone out Monday or Tuesday as their contractors do not provide service over the weekends. I once again told them that the hot water heater is sparking and smells like something is burning inside. I am afraid that my house could catch fire waiting on their service person.
They said that if that happened it would be a matter for my homeowners insurance as they are not liable for any secondary damage occurring from their service.I told the authorizing agent that that was complete ** after which he said that I did not need to curse and hung up on me. I don't think this company is legit. They seem to be there to take your money and not fix your warranty issues. I was advised by my realtor to use them when we bought our house. I assumed they were good. I must advise anyone thinking about using their service to stay away. I did not have my phone handy to record the sparking from the thermostat. However you can see the burn marks on the foam around the thermostat they installed as well as the burn marks on the screw on the thermostat.
I am scared to even touch the new thermostat that they installed as I do not want to be shocked. Basically according to them they could send a contractor to your house who could in turn cause damage to you or your house and that is not their problem. I was going to upload my contract with them but it is too big to fit in the add receipt section. At this time all I can do is wait for a contractor to come sometime next week to hopefully fix the hot water heater and hope my house does not catch on fire while we are waiting. For anyone thinking of using OneGuard Home Warranty all I can say based on my experience is don't do it.
Dear Mohammad, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to immediately review your service request firsthand and provide our assistance to achieve swift resolution. Please know your situation was extremely important to us and we regret the frustration you and your family experienced. In our follow up conversation with you today, we confirmed the contractor was replacing the unit altogether. We have also confirmed with the contractor replacement was successfully completed. Please let us know right away if you should need additional assistance and we are happy to help. Thank you again for your time and consideration and patience throughout. OneGuard Home Warranties
We have used One Guard since 2007 on all of our family properties. If something wasn't able to be repaired they replaced it. They are always quick to respond and all of the repair companies they use are professional and on time.
Dear Gail, On behalf of the entire team, thank you so much for the 5 star rating and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last ten years! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we truly value your continued business and we look forward to serving you in the future. Thank you again! OneGuard Home Warranties
We have been very happy with with OneGuard and the contractors they send. When calling, they answer the phone in a reasonable amount of time, without going through endless loops in the voicemail system. The contractors they use have all been very professional, friendly and prompt.
Dear Alan, Thank you so much for the five star review and great testimony regarding your service experiences with OneGuard Home Warranties over the last six years! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we truly appreciate the opportunity and such positive feedback. On behalf of the entire OneGuard team, thank you again! We value your continued business and look forward to serving you in the future. OneGuard Home Warranties
OneGuard service repairmen came to our home a couple of times to check the Freon level of our air conditioner system. After a couple of attempts to repair, it was agreed that we needed a replacement. The work was done in a timely fashion. On our microwave, a fuse had "blown". The serviceman that was sent evaluated the problem, then replaced the fuse in a timely manner. Communication has always been excellent. We always know that they have received our call for help, and they respond immediately.
Dear Deborah, On behalf of the entire team, thank you so much for the 5 star review and great testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback. Please know we truly value your continued business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
We have submitted one claim to OneGuard Home Warranties, and so far, our experience has been positive. The contractors that have been sent out were good guys, and they were professional. There was a bit of a miscommunication issue, but part of it was technical on my cellphone’s part, and they solved the problem quickly. I plan to use OneGuard again because I need to have someone come out and check our air conditioning unit.
Dear Christopher, Thank you so much for the 5 star review and positive testimony regarding your service experience with OneGuard Home Warranties! We truly value your business and always appreciate the opportunity to provide you with great service by our professional contractors. Please note the preseason A/C tune-up timeframe is available from February to April, and representatives are happy to set up a service request for you over the phone, or you can go online at www.oneguardhw.com. On behalf of the entire OneGuard team, thank you again for your business and know we look forward to serving you in the future. OneGuard Home Warranties
The water heater ruptured in the evening and we did not notice until the next morning, a room in the house on the other side of the wall had flooded from the rupture. I called One Guard and they had someone out on a holiday weekend to replace the unit. Very well done.
Dear John, Thank you so much for the 5 star review and such positive testimony regarding your recent service experience for the water heater with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. On behalf of the entire team, thank you again! We truly appreciate the opportunity and your continued business of 14 years, and look forward to serving you in the future. OneGuard Home Warranties
Have used the Warranty twice during the past year with no problems both times once for an AC unit issue and once for a garage door issue. The service rep was great as was the repair technician set out. Highly recommend.
Dear John, On behalf of the entire team, thank you so much for the 5 star review and great testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction with all your home warranty and home services needs, and we appreciate the opportunity and love the positive feedback. Please know we truly value your business and high recommendation, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
I've had experiences with other home warranties and OneGuard was suggested to me by one of my realtors so I went with them. I was driving when I set up the account and it made it incredibly difficult. But I told them what I needed, they found the right programs for me and I got the alarms set up, the cable set up and the power. They also hooked me up with a utility concierge which helped me out while I was moving. And that alone, they've been fantastic. I usually give them a call for any claims I need to file. Their reps treated me with respect. And if I have any other questions as far as what's covered and what's not, I give them a call and they'll be just fine. I didn't have that much of an issue with claims but one thing that I know about them is the way they were set up. Their set up was to make the customer want to fail and the type of "You didn't cover your end to that warranty so we're not going to cover ours" thing.
I've only had one dealing with OneGuard and it was when the garage door was malfunctioning. I have two cars and they were going to replace the opener itself. So, I just forgot about it and figured something. I’m a handy guy so I went down to Home Depot, bought the openers and installed it myself to save a little bit of extra money. For what I wanted, it was exactly what I expected so it was good. I still have them for another 10 months. OneGuard is a good company and I’d have my friend or family member to go for it.
Dear Jason, On behalf of the entire team, thank you so much for positive review and great testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction with all your home warranty and home services needs, and we appreciate the opportunity and love the positive feedback. Please know we truly value your business and recommendations, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
OneGuard has been amazing, and a lifesaver. Home warranty was purchased by seller when I bought my 25 year old house. Repairs have been timely, convenient, and they follow up with you. They also have a very convenient website. Would recommend.
Dear Leah, Thank you so much for the five star review and providing such positive feedback regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and your testimony is exactly what we strive to do. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
I had a great experience with OneGuard. I heard about them through my sister and so far, I haven't had an issue with them. When I made a claim, I did it over the phone which was very easy. Their claims rep was professional. She had to tell me all of their rules then she called their guy. I had to call the contractor and once I did, he said he was going to try to get to me that day and he did. He was more than on time and was very accommodating. I couldn’t even get home to meet him but he fixed the problem and was gone.
Dear Agnes, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star rating regarding your recent service experience! It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to offer our personal assistance. Please know we truly value your business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
I have used several other home warranty companies through the years and always had issues or complaints. Not with OneGuard! I have been with them for 4-5 years now and they have always used good contractors, had great customer service and just have been an outstanding company to have when you need help.
Dear Peggy, Wow!! Thank you so much for the 5 star review and posting such positive testimony regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. On behalf of the entire team, thank you again! We truly value your continued business of five years and look forward to serving you in the future. OneGuard Home Warranties
I called OneGuard one time to submit a claim. It was easy and the reps were fine. I was having an issue with my pool and I asked if I could use my provider. OneGuard said no. The first contractor they sent was horrible though. They didn’t follow up and it took a month for them to repair. But then it was making a noise and it wasn’t making that noise before. OneGuard ended up calling another contractor and that contractor took care of it right away.
Dear Mayda, Thank you so much for the positive review and testimony regarding your service experience with OneGuard Home Warranties! Your situation was extremely important to us and we appreciated the opportunity to provide our personal assistance to ensure repairs for the pool equipment were successfully completed. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
We have OneGuard as our home warranty which was a referral from a family member. When submitting a claim, I have favored doing it over the phone and the wait time was under 15 minutes. I did it online once and I was less satisfied than speaking on the phone. The process of filing was very straightforward. Their reps were very professional and courteous. There was an attitude of wanting to help. The contractors that were sent out to do service were 80% good. As for the rest, I’d make a different choice if I had the option. But I’m a satisfied customer of OneGuard and it is a worthwhile investment in somebody’s home for maintaining some peace of mind and some of the home’s quality and its contents.
Dear Thomas, On behalf of the entire team, thank you so much for the 5 star rating and posting such positive testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction with all your home warranty and home services needs, and we love to hear about the value and peace of mind you find with your home warranty when faced with unexpected household breakdowns. Please know we truly appreciate your continued long-term business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
We have a rental property for which my son-in-law set up a warranty with OneGuard, and we’ve had them for about four years now. Submitting a claim was not good when I first started dealing with them, but they finally got it down well. I do it over the phone and it’s easy. The reps make suggestions which are helpful. The contractors that have come out have all been really good too. The cost of OneGuard’s services is good given its quality though they could do better if they’d lower their prices. But overall, I had a good experience for what I paid for.
Please know we truly value your continued long-term business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
I called OneGuard to file a claim for my pool pump, which, according to the warranty, was supposed to have been covered. The rep that I talked to told me that they would send someone out. I asked if they could send the person out that had been working on the pool, but they told me they can't because they use somebody else. The guy then came out, looked at the problem, told me what the problem was and that he had to order parts. The day after that, however, OneGuard called me and told me that they were not going to cover the claim. I then called the person who came out, asked him to give me a copy of the invoice to know how much it would cost, called him again, had him fix the unit, and I paid him. The whole experience wasn't good.
I had another experience with them where I had a pipe leaking. When I called, they said they couldn’t cover it because I didn’t know where it was. They’ve fiddled and faddled until finally, they sent somebody out. The guy recognized the problem and was able to remove the portion of the wall that needed removing. He then fixed the pipe and did a good job. The repair on the wall wasn't the greatest though.
Dear Gerald, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know we sincerely regret the outcome of your service request for the pool equipment that was not covered by the OneGuard contract, due to the breakdown that did not result from normal wear-and-tear conditions. Please be assured OneGuard has always acted in good faith in our efforts to serve you and within the parameters of the contract.
On January 18, 2018, Customer Care created a service request on your behalf for the pool equipment that was leaking. The service technician from OneGuard’s network of contractors advised the pump showed evidence of a long-term leak. Due to the leak, water could not flow through the system as it should, and the impeller melted onto the seal plate from the system running dry.
Please refer to the section and item number listed below for specific verbiage:
A. COVERAGE OVERVIEW1. In accordance with the terms and conditions of this residential service contract ("contract"), OneGuard Home Warranties will repair or replace contract holder's selected covered items so long as they: b. Become inoperative from normal wear and tear after the effective date of this contract.
G. LIMITATIONS OF LIABILITYThis contract is intended to cover the costs to repair or replace contract holder’s covered home systems and appliances when they fail due to normal wear-and-tear; however, coverage is not all inclusive. There may be situations in which contract holder will be responsible to pay additional costs for parts or services not covered by this contract. In those cases, OneGuard will work with contract holder to determine the best course of action to reasonably minimize out-of-pocket costs.
Please note the Account Executive that services your realtor has covered the trade service fee associated with your request as a gesture of goodwill. Thank you again for allowing OneGuard the opportunity to provide you with this additional explanation. We sincerely hope it helps. OneGuard Home Warranties
When I bought my house, the seller was going to pay for the warranty. I asked who everybody was going with and I got the home warranty from OneGuard. When I submit a claim, I would call them and their reps have been courteous and helpful. They would give me somebody to come out and do whatever needs to be done. Some of the things that I called about were not covered on that type of warranty. But otherwise, I’ve had good dealings with the contractors and the work has been satisfactory.
Dear Jo, Thank you so much for the five star review and such positive feedback regarding your service experiences with OneGuard Home Warranties! Your satisfaction and peace of mind is our number one priority, and we appreciate the opportunity to assist you with all your home warranty and home services needs, and also explain coverage. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Customer Relations
We bought the house in May 2016 and some time in February, the washing machine started acting crazy and making really loud noises. I thought there was something wrong with the thing, which was probably 13 years old so we thought we would try OneGuard. The rep was real sweet on the phone and the repair guy came out the very second day. He looked at it and we were charged $62. He told us that he would recommend that we get a new washing machine and that OneGuard would call us on the phone. But something happened from the time that he said that and I kept calling the place to let them know what was going on but they never called.
We would call and call and the phone kept ringing and ringing. We would go on the waitlist and sit on the phone. One time, we waited 25 minutes on the phone. I talked to my neighbor next door who was in real estate and I said that OneGuard had crappy service. Then I got a call from OneGuard, which was weird. I don’t know if she said something to somebody but Trilogy must have OneGuard.
I picked the washing machine I wanted and that was the one they gave me. But when they came to install it, there was a problem with the piping behind it so I had to pay a little extra to get it in. So we settled on that. It was a three-week process and although that experience was not good, our other experience with OneGuard was excellent. We got down here in October and the heater stopped working. In Arizona, we need it a little bit in the morning so we called. The guy came out, looked at it, and said that we needed something replaced on the heating thing. It took him about four days to get it here then he put it in and it worked. We only had to pay $69 for the service call and nothing else.
When we had an opportunity to renew OneGuard, we talked to a lot of people here in Trilogy. OneGuard raised the cost quite a bit but we were still afraid not to have the warranty. In Arizona, one would need air conditioning and it can be very expensive to replace down here. Plus this is like our second home so we decided to renew. But if we have the opportunity to renew the warranty again, I hope they don’t raise the price on us again.
Dear Beverly, Thank you for the review and providing important feedback regarding your service experiences with OneGuard Home Warranties. We take your comments seriously as it helps us in our constant quest to improve the service level we provide. Our top priority is to exceed your expectations and we sincerely regret your frustration, and the additional expense incurred for the piping when the washer was replaced. Our records show the service request was created on April 14, 2017, and the contractor was dispatched to the home on April 25, recommending replacement of the unit. On April 26, our Fulfillment division extended a replacement offer and on May 1, you called OneGuard advising you accepted the offer. There are times when we experience high call volumes. However, the phone should not continually ring with no answer and your call is placed in the queue for the next available representative to offer their personal assistance to you. In addition, OneGuard offers an online chat feature to help avoid hold times, you can access by visiting www.oneguardhomewarranty.com. Thank you also for providing positive feedback regarding your service experience for the heating system. We are happy to hear swift positive resolution was achieved on your behalf. Please know we truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Our realtor was offering the OneGuard home warranty when we were purchasing our home and it was something that the seller was going to pay for so we all picked to go ahead and select it. We've only submitted two claims this whole time. On the first time we moved in and that was easy. I went in online and did it myself. It was really nice because they guide you step by step. There was a problem with the company that did it and they ended up canceling it. But OneGuard fixed it right away and sent someone over immediately. The contractor who actually came out was really good, very helpful and nice. They explained and showed me everything they did. It was the first time we had called someone out so I was watching. They also answered all my questions, gave us advice and told us what to look for. So it was really a good experience for the first time homeowner.
The second claim was for our heater. We wanted to get it serviced to make sure everything was working fine. Everything has been smooth with OneGuard so far and I definitely recommend them. They've been very responsive, fast and user-friendly. It's easy to do anything that you want to do online and if you have questions, they always tell you to just call them if you don't know what to do next.
Dear Mariam, Thank you so much for the 5 star review and positive testimony regarding your experiences using OneGuard online to create your service requests! Our priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive interactions with our phone representatives and service contractors. We also appreciate the opportunity to help when you are in need of additional assistance with any of your service requests. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
I've been a customer with One Guard for 7 years now. They have always honored what's been stated in the contract. Additionally, the contract is clear as to what they cover. I'd say that almost all contractors that they've sent over have done a great job. In every instance where I had a preferred contractor, they've accommodated. They have an online claims service that's intuitive and every time I've called the Customer Service has been great. Some years I think of canceling just due to cost trade-offs but sure enough shortly thereafter, I'll need them for something. Also, since the contractors are working with a home warranty no worry of upsells, overcharging and the work from the contractors through One Guard is warrantied for a short time after repair.
Dear Ferdie, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star rating and such positive testimony regarding your service experiences over the last seven years! Our top priority is your satisfaction with all your home warranty and home services needs, and we appreciate the opportunity. Please know we truly value your continued long-term business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
I had a roof inspection and the guy noticed that my air-conditioning unit was leaking rusty water. He said over time that would damage the finishing on the roof so I called OneGuard. Their reps were courteous but weren’t overly friendly and was business-like. The contract only covers the air-conditioning if it's not working. But it was working fine except for the leak so I ended up buying a new unit. I was disappointed because I thought when it said home warranty and major appliances, it was a complete coverage. This is my first time to ever have a home warranty. The contract just said that the air conditioner is covered but they didn’t go into the detail of it and it wasn’t brought to my attention. My annual contract with them expires June of this year and before I would renew with them, I would have to get everything including all the fine print.
Dear Alexis, Thank you for bringing this information to our attention. Please know our top priority is your satisfaction and we sincerely regret your frustration with how the contract works. Please note the OneGuard contract is intended to cover the cost to repair or replace covered home systems and appliances when they fail from normal wear-and-tear. In your situation, the unit was likely leaking from the condensate line. However, no malfunctions were present with the system. If you have additional questions regarding coverage, we are happy to offer you our personal assistance 24/7, 365 days a year at 888.896.0014. Thank you again for your time and consideration. OneGuard Home Warranties
We bought our home and OneGuard was a package that came with it. We liked OneGuard so we stayed with them. It was easy submitting a claim with them. We called and the reps were courteous and able to answer all of our questions, a good experience indeed. The contractor they sent was excellent as well. We didn't have a problem with either of them. We like the job they did in a timely manner. The quality of their work is always top of the line, on time and no delays. They did a good job and we enjoyed having them. Some people complain about their home warranty, but we don’t. It’s been a blessing indeed. We have recommended OneGuard.
Dear Linda, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Submitting claims online to OneGuard is really easy. The site is user-friendly. The only thing I don't like is that the delay is at least a week. When the service people come out, they have to first take a look at the issue then report it back to OneGuard. Then OneGuard has to okay. When my water heater went out, I called in and they took at least a week to get that fixed. My air-conditioner went out, it took at least a week. But everything else is perfect. If they could get things repaired on the first visit that would be nice.
I don't mind paying for the service since I have used the benefits so far. When my air-conditioner's motor went out, it cost almost $1,200 to have it repaired. They didn't tell me that they don't fix this or that. They repaired everything that they said they are responsible for repairing. Other than with the delays, I'm really satisfied with their service. Their technicians do good work. Everything they have fixed has remained fixed.
Dear Craig, Thank you for the review and providing important feedback regarding your experiences using OneGuard online to create your service requests. Please know we take your comments seriously as it helps us in our constant quest to improve the service level we provide. Our goal is to complete repairs on the first visit, although sometimes we may need to order parts that are required to complete your repairs, and we sincerely regret the timeframe involved. We also appreciate your positive testimony and the value you have found in your OneGuard warranty, and satisfaction with service. On behalf of the entire OneGuard team, thank you again. We truly value your continued business over the last six years and look forward to serving you in the future. OneGuard Home Warranties
When I bought my house, OneGuard was offered to me as part of the package. It was a one-year deal, and they've actually been very good. I submitted three claims for the air-conditioning because it's an old unit and they got somebody out immediately. And then when I had a challenge with my water heater, again, they came right out and it was fixed. All the contractors have been good. Every time I call, somebody different would come up but they were all very competent, nice, kept to task and got the job done. They've treated me really good and that's why I'm sticking with them.
Dear Kevin, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star rating and testimony regarding your service experiences! Our top priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback. Please know we truly value your continued business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
I don't often write reviews and if I do it's usually because I had a really good experience. When I have a bad experience I usually just let it go and don't use the company anymore. However, having had multiple bad experiences with OneGuard I felt it was appropriate to share. Judging from the unflattering reviews on this website and other websites I can see I'm not alone.
I purchased a house in October with a 15 year old pool. I thought it would be a good idea to have a warranty on the pool equipment considering its age. I have my pool serviced weekly and the Tech noticed that my pump had stopped working. I checked to see that the pump was part of what was covered by the warranty and it was. I filed a claim. When I did not hear back from the subcontractor I called them directly. They apologized and said OneGuard's emails go to their spam and it wasn't their fault but the fault of OneGuard. I don't really know how that could be but no big deal. They did get me scheduled that same day which I appreciated. I was at work when they came and so I was not able to ask questions. When I left work I was surprised not to get a call with an update. I left a message and received no response. This happened on a Friday so I had to wait until Monday for the update, or so I thought.
On Monday, with still no return call I called the subcontractor who told me that the pump would not be covered because it shorted out in the rain because it was located under the eave. We had a mild rain a few days prior. I questioned this because as I mentioned the pool equipment is 15 years old and although I am not the original owner I presume that in this 15 year period it must have rained before with the equipment being in the same location with no damage. I believe pools and their equipment are designed to be outdoors in all weather... call me crazy!
The person who I spoke to began to get belligerent as I asked questions to try to better understand and so I hung up on him and called OneGuard. OneGuard told me that the sub-contractor was not supposed to update me on any of the findings. I thought that was odd because had I been home and standing there would they have not spoken to me? Given me the silent treatment? However, OneGuard said that they would stand by their subcontractor. I told them that it was more likely that 15 year old equipment failed due to age rather than rain which it's been exposed to for years. I asked what their proof was and they told me they were told by the subcontractor that it was likely that ALL of equipment shorted out at the same time in the rain, both pumps and the timer! This was their proof that the rain did it. This was the first time I heard that all of my equipment was damaged!! (Which turns out not to be true... stay tuned).
I asked for a second opinion and was told I would have to pay another service fee, which considering how this was going seemed to be a waste of time and money on my part as I am reasonably sure they do not want to for pay it if they can find any kind of out even if that out is all presumptuous. Considering there was no real proof, I felt that they should at least have someone else, at no cost, give an honest second opinion. I should mention that I called OneGuard twice. First time I spoke with a woman that told me that she knew the SubContractor and found it hard to believe that he was belligerent. I guess I'm just a liar. I thought I better call and speak with a Supervisor who turned out to be far less pleasant and basically told me tough luck.
I called the company that regularly services my pool and told them what happened. They came out, tested all of my equipment and everything is working fine with the exception of the pump, the reason this all started in the first place. Nothing else was ever damaged in the "alleged rain attack" and it's far more likely the pump just died of natural causes. In the end it will cost me $309 to have the pump rebuilt. It won't kill me. But this experience has killed my faith and trust in OneGuard. I fail to see the point of having a warranty when without any real proof they can refuse to repair covered items.
I had a very bad experience with them in another home I owned with the A/C unit. It took them over a week and half to get out to fix my A/C. Not really acceptable in the height of summer in Arizona. They told me that the A/C companies were overloaded and they just couldn't do anything. I called 3 separate random companies on my own and all could be out in a few hours. Maybe not enough HVAC Subs on their roster in the summer, when A/Cs break down? Maybe they are hoping you will hire your own out of desperation? I don't know. I have had other small things done through them that worked out as they should have but these larger situations, the ones you really get the warranty for... not good and to have people talk down to you as well. Not cool.
Dear Nicole, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review the situation firsthand to ensure we have acted within the parameters of the contract. Our top priority is your satisfaction and we sincerely regret your frustration with the outcome of your service request. Please note the contract is intended to cover the costs to repair or replace covered items when they breakdown from normal wear-and-tear. The service contractor that assessed the pool equipment advised both pool motors became non-functional due to water that got inside of them, causing an electrical short, and not considered normal wear-and-tear. However, as a gesture of goodwill and professional courtesy, the OneGuard Account Executive that services your real estate office has offered to return the trade service fee you paid to help offset the expense of the repairs not covered by the contract. We have also reviewed your service request for the air conditioning system. Please know we strive to service our homeowners as quickly as possible and apologize for the delay. Thank you again for allowing OneGuard the opportunity to review this information. We sincerely hope it helps. OneGuard Home Warranties
Last Saturday morning I went to my kitchen to find water dripping for a light fixture right below my master bathroom. I called OneGuard for emergency service. They told me they had no one available until several days later --- NO EMERGENCY SERVICE CONTRACTORS. I was shocked and disappointed. I used online HomeAdvisor to find someone who would come to service the emergency and paid over $600 out of pocket. I was told that OneGuard does not reimburse. Considering how much I pay each year for the OneGuard Warranty, and my very minimal use this year, I now am thinking of looking for another company who is wise enough to consider their clients' real world needs.
Dear Donna, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand to ensure we have acted within the parameters of the OneGuard contract. Our priority is to service you as quickly as possible, and we sincerely regret your frustration. Per the terms of the contract, an emergency is defined as a plumbing failure that causes interior flooding, or any condition that renders the interior of the home uninhabitable. Under normal circumstances, an authorized OneGuard service contractor will contact you within 4 business hours and 48 hours on weekends/holiday to schedule a mutually convenient appointment, during normal business hours, to perform non-emergency service. Additionally, OneGuard does not reimburse for service performed outside of the contract without prior authorization. Please know we truly appreciate your understanding and sincerely hope this information helps. OneGuard Home Warranties
OneGuard Home Warranty is great for me. I got them since I purchased my house and I renewed with them when it expired. But when I file a claim, the contractors don't come right away. The last time when I called, I set up the service and OneGuard sent me an email, the name of the company, and the contractor. I called the contractor and they said they're going to call me back within the next day but I hadn't heard anything. After two days, I called back and then they sent somebody. I have some claims that they didn't do the way I like, but it's still better than nothing. And their contractors were really helpful and were able to fix whatever problem I was having.
Dear Eltayeb, Thank you so much for the 5 star rating and also providing important feedback regarding your service experiences with OneGuard Home Warranties. Our top priority is our satisfaction and we apologize for the delay with scheduling. Upon receiving your service request, an authorized OneGuard service contractor should contact you within four business hours (48 hours on weekends/holidays) to schedule a mutually convenient appointment, during normal business hours, to perform non-emergency service. Please know our representatives are available to personally assist you 24/7, 365 days a year, and we would be happy to follow up on your behalf to confirm the status of your service request to ensure you receive a phone call for scheduling within allotted timeframes. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
We bought a home and we wanted all the systems and appliances covered. We've been with OneGuard for four years now and I usually call them when I have a claim and it has has been fairly easy. Their people have been nice, friendly, and helpful. We haven't had any problems with their contractors too and they cleaned up after themselves. The garage door guy had to come back about four times before he got the problem right. The garage door works now though. We would recommend OneGuard but I'm hoping that when the new policy renews, it's not going to go up like it has in the past.
Dear Mary, On behalf of the entire OneGuard team, thank you so much for the 5 star rating regarding your service experiences over the last four years! Our top priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback. We also appreciate your patience as we worked to successfully repair the garage door, and are always happy to review your options for coverage and pricing upon renewal. Thank you again! Please know we appreciate your continued business and look forward to serving you in the future. OneGuard Customer Relations
First, the only time you can even get close to getting good service is when you leave a one-star rating on Yelp. Second, you either submit a claim online (no charge) and are subjected to their systems HORRIBLE scheduling system (which means you must leave a one-star rating on Yelp in order to have someone reschedule for a more decent time frame) OR you can call them to submit your claim... but that costs extra. Third, the vendors they choose are mostly atrocious. Because of the nature of the home warranty business, THEY are your go-between with the vendor. However, OneGuard never follows up with you and often doesn't follow up with the vendor either. It's rare for OneGuard to return phone calls. IF they deign to "assign you" to one specific person... THAT person rarely to never returns phone calls either.
Dear Andy, Please know our top priority is your satisfaction and we sincerely regret your frustration. Please be assured we have followed up with our trusted contractor on your behalf to ensure the refrigerator repair was successfully completed, and we are always happy to offer our personal assistance if you should need additional help. We also appreciate that you use OneGuard online to create service requests. Please note when you create the request online, it gets dispatched directly to the contractor to arrange scheduling with you, and our goal is to service you as quickly as possible. In addition, a trade service fee is charged each time a service request is created either online or on the phone with Customer Care. Thank you for allowing us the opportunity to provide you with this information. We sincerely hope it helps. OneGuard Home Warranties
As a Realtor and a client of OneGuard I am always happy to sing the praises of OneGuard. My home has never been in better hands as the service providers are top notch. My clients have had positive experiences as well.
Dear Joani, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star rating and positive testimony regarding your service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the feedback. Please know we truly value your continued business and referrals, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
I love being able to go online and report a problem... It’s so easy, I don’t; have to wait on the phone, I can fill out a form at my convenience and generally get a response from a contractor in a very timely manner. The contractors I’ve had have been very professional, friendly, and efficient. Yes, I would recommend One Guard.
Dear Thelma, Thank you so much for the 5 star review regarding your experiences using OneGuard Home Warranties online to create your service requests! Our top priority is your satisfaction, from the initial request for service to the completed repair, and it makes us extremely happy to know how well this has worked for you. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
OneGuard was then ServiceOne when our realtor referred them to us. We were looking into home warranties for added peace of mind. And it’s been good experience submitting claims with them. We just call in and make a request and they're usually out within a couple of days. It’s straightforward. They assign it out to some company I have a contract with and they come out and look at the issue. The reps have been courteous and able to answer my questions. Recently, our garage coil broke and they sent someone out to fix it. And the contractor was very good. They explained what they were doing. They were talkative and friendly, and they fixed it quickly then left. My garage has been back to normal since the repair.
Dear Vince, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last eight years! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. On behalf of the entire OneGuard team, thank you again! We truly value your continued long-term business and look forward to serving you in the future. OneGuard Home Warranties
We were going to rent out our house and we wanted to make sure we had a warranty on it for the renters. My husband chose OneGuard for the many things that they cover in the house for the amount of money. Submitting a claim has always been a really easy process, and I used to call in the beginning but now I do it right on their website. Somebody has always called me within 30 minutes to an hour and the techs were out within a couple of days. The reps are really nice and they treat me well on the phone, but it’s usually the company that comes out to do the work that I speak with. The techs have been great, really knowledgeable and concerned about fixing the issue. The job usually goes well, it’s solved, and it’s like a quick in and out thing. I’ve definitely recommended OneGuard to other people before. They’re easy to deal with and they cover a lot of stuff.
Dear Danielle, Thank you so much for the 5 star review regarding your experiences using OneGuard Home Warranties online to create your service requests, as well as your positive interactions over the phone with OneGuard representatives and service contractors! Our top priority is your satisfaction, from the first call for service, to the completed repair, and it makes us extremely happy to know how well the home warranty is working for you with your rental home. Your testimony is exactly what we strive to do, to create a hassle-free experience, and we appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
I just switched to OneGuard from another company. Within the 1st month, my spring on the garage door snapped with my car in the garage. I was basically trapped. I called in and the wonderful customer service rep not only sent the request out as an emergency but placed a call as well to ask for me to be made a priority. The company they assigned, reached out immediately and bumped all their calls to take me first. What a wonderful experience! I was made to feel like a valued customer.
Dear Susan, Thank you so much for the five star review regarding your service experience with OneGuard Home Warranties for the garage door! Your situation was extremely important to us, and it is truly our pleasure to help. On behalf of the entire OneGuard team, thank you again! We appreciate your business and look forward to serving you in the future. OneGuard Home Warranties
I owned a home and I needed a home warranty. I've had OneGuard for many years now and submitting a claim has always been excellent. The service people they send always do their job. They're always here when they say they're going to be. I continue to have problems with my air conditioning unit just because it's so old. But each time the contractors would come out, they would fix it and it would work. I really like OneGuard. I've had very good service from them and I will continue to keep it.
Dear Lynn, Thank you so much for the five star review and positive testimony regarding your service experiences with OneGuard Home Warranties over the last six years! Our top priority is to provide a level of service that exceeds your expectations, and it is always our pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
I called OneGuard before because of our garage door and they said it was for a tune-up. However it didn’t fix the problem. So I went back in and submitted another claim for repair and it was actually the switchboard that had to be repaired. It was fixed but I wasn't happy about having to pay twice for the same thing over the way you put in an issue.
The other issue that I've ever had with them was the sprinkler. I've called but they couldn't find anyone to come out here for the sprinkler. I've had to cancel the claim and we ended up fixing it ourselves. I almost canceled the warranty just because of that. But those were the only issues. OneGuard Home Warranty is reliable. Their reps were always helpful and friendly and know the services and products that I have. The contractors were always courteous and professional. I would definitely recommend them.
Hi Lakeysha, Thank you so much for posting a positive review. We really appreciate it, although it sounds like your experiences could have gone much better. We are sorry to hear your garage door broke down within a week of having a tune-up performed. Please know we truly value your long-term business over the last six years, and we would like to send you a service fee coupon to apply towards a future service request, to help offset the expense of the second fee you paid.
Additionally, we apologize that you did not receive a call from the contractor for the sprinkler system and had to go outside of your home warranty. I am wondering what repairs you had completed and if you still have a have a receipt? If so, would you mind sending it to my attention for review? We have begun using a new contractor in your area that works on sprinkler systems so we should not run into this again.
I can be reached at 888.896.0014 ext 6729, and my e-mail to send your receipt is: s.marquis@oneguardhw.com.
I have left a voice message for you as well. I look forward to hearing back from you. Thank you again! - Samantha
OneGuard responded to my unfavorable comments and they corrected the situation with no hesitation. They refunded my money entirely.
When submitting a claim with OneGuard, the wait times are sometimes long. And then, they're also misrepresentative. I had a pest control come out yesterday and under OneGuard's heading, it says they'll take care of mice and spiders for $69. It was not a bad deal so I got it. And when the rep called me to set up an appointment and I told her about the mice, she said they don't do mice and spiders and they can only do one.
When the tech came out, he said for $69, he was going to give me two pieces of mice baits to put out. I can go to a hardware store and get those for like $3. But he said that was the deal. And instead, he sprayed the inside of my house which took five minutes for it to get done. I also had OneGuard do our windows. And the guy was really good at it but it took about a week and a half for him to get here. Overall, everybody has been very friendly and all the contractors have gotten back to me within two days to set up an appointment.
Dear Randall, Thank you for taking the time to speak with Customer Relations today regarding your service experiences. Please know our number one priority is your satisfaction and we sincerely hope that we effectively addressed your concerns. The feedback you provide is extremely important to us and helps improve the service level we provide to our valued homeowners. We are also in the process of reviewing your situation in detail to ensure accuracy. On behalf of the entire OneGuard team, thank you again. We truly appreciate your business and look forward to serving you in the future. OneGuard Home Warranties
Our experience with OneGuard has been quite good. With the exception of a larger-than-expected monthly fee increase a couple of years ago, we don't have any reason to complain. OneGuard has always been prompt, courteous and ready to help whenever we call whether it's for a tune-up, repair or part replacement. They always make sure our preferred contractor is enlisted to help us out. Well worth the monthly cost... as long as any increases are kept reasonable.
Dear Jeff and Kathy, Thank you so much for the positive review regarding your service experiences with OneGuard Home Warranties over the last ten years! Our priority is to provide a level of prompt and courteous service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We also appreciate the honest feedback, and your understanding with respect to the increase in the monthly fee a couple years ago. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
When I submit a claim, I call the OneGuard office and tell them what the problem is, and then they recommend somebody. It typically takes a few days to a week to get somebody out, and that's reasonable. We had a heat pump, so they recommended a company and they came out, and they were excellent. So, when it came time for the next season for the heat pump instead of the AC to be checked, I asked for the same company. That company knows our unit, so it’s for continuity, and OneGuard said, "Absolutely!” The contractors have always been very courteous and they would call back, and they seemed to be on top of everything. I’ve been very pleased with OneGuard Home Warranties.
Dear Mary, Thank you so much for the five star review and providing such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and we appreciate the opportunity to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your continued business over the last four years and look forward to serving you in the future. OneGuard Customer Relations
The company that OneGuard sends out is always on time, professional, and explains everything. If a repair needs to be done, they can usually do it right then just by calling OneGuard and having a ticket issued so they don't have to come back. OneGuard has replaced my water heater and washer. It was great not to have to worry about these things.
Dear Hazel, Thank you so much for the five star review regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to provide you with timely and professional service, and we love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your continued business of 11 years and look forward to serving you in the future. OneGuard Customer Relations
OneGuard Home Warranty was included when I purchased the house. They've done their weekly service and it was simple, and when I had a problem with the heater, they took care of it so it was easy. They took the information and somebody got back in touch with me. The contractors came out and they had to get the parts, and then they came back and repaired the problem.
Dear Edward, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
My real estate agent gave me three or four options for home warranties. I compared and OneGuard had the best value. I recently submitted a claim to them for a white ballast over my kitchen cabinets and their process was straightforward. They got back to me within 24 to 48 hours. The reps and the contractors were both good and the ballast has been excellent after the repair. OneGuard has been responsive. I'd recommend them.
Dear Craig, Thank you so much for the 5 star review regarding your recent service experience with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Customer Relations
OneGuard has been awesome and I like them. I've had them since I first moved here in 2004 and when submitting a claim, all I do is call and make the appointment. OneGuard's people are always reliable, friendly and talented.
Dear Barbara, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star rating and such positive testimony regarding your service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback. Please know we truly value your continued business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
I bought a new property and as part of the agreement, I could pick a home warranty for a year. I picked OneGuard out of five other options. Overall, they offered the most value for the money and they’re strict, but the others were a lot more strict. I have done a couple of claims in the past year and I just called the number, and whoever answered worked up our policy and gave me the script of what was going on. OneGuard has been thorough in understanding what the problem was and very specific in what area of the house. They also scheduled the right contractor to deal with the problem and gave me some options in terms of windows and days for them to come out. Both times, the issues were repaired as expected.
Dear Roland, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
The people from our previous home warranty provider were rude and the warranty didn't cover what they said they would cover. Plus, they were way too expensive. A friend recommended OneGuard to us and we have them for two years now. We’re sticking with OneGuard. There were two plumbing issues that we’ve submitted and everything went well. I submitted my claim online and their website was easy to navigate. Then, I got a response from them the next day.
We also had air conditioner maintenance but I didn't like the way that the contractor did theirs. They were in and out in five minutes for a maintenance. Then we had problems with our air conditioner again and OneGuard sent out the same company in. I called their reps, complained about the air conditioning people and they understood. But they said it was too late and I couldn't change them because the work order has already been placed. Still, I didn't appreciate those contractors so I'll tell OneGuard that I don't want that company out the next time. So far, the technicians they sent out were great except for those air conditioning people. That aside, I'm satisfied with everything that OneGuard has done.
Dear Cindy, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we truly appreciate the opportunity. We also appreciate the feedback concerning your service experience with the HVAC contractor. Your satisfaction is our top priority and the feedback you provide helps us improve our service level. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Customer Relations
We didn’t think about having a home warranty but it was a transaction that was included with the purchase of our home. Our realtor sent us three different home warranties to choose from and we chose OneGuard because we liked the cost and it covered a lot. Our warranty started in January. OneGuard has been okay although I wasn’t as happy with it as I wanted to be. I didn’t like that I have to go through a person first. The customer service people were very nice but they’re the gatekeeper whether you can or can’t use the home warranty. That’s annoying to me because we paid $700 and I should be able to use it on just about anything that’s covered.
I had a few things done and the quality of the workmanship was fine. At one point last August, we ended up having a pressure reducing valve put in because the home warranty wouldn’t cover anything and we didn’t have it. I didn’t know why it’s our responsibility to put something wherein the home warranty was supposed to cover the things that were existing in the house when we purchased it. We spent $400 to have the valve put in and that was the last go around with OneGuard. Our warranty is good until January. So, when we purchased a new home, we decided not to go with OneGuard.
Dear Monica, Thank you for the review regarding your service experiences with OneGuard Home Warranties. Please know we truly value your business and honest feedback, and appreciate your understanding with respect to coverage. Our top priority is your satisfaction and it pleases us to know you received fine quality workmanship on your service requests for the cooktop, oven, dishwasher, electrical system, faucets, toilet, and plumbing system. For additional convenience, you can also create online service requests through www.oneguardhomewarranties.com. On behalf of the entire OneGuard team, thank you again! We sincerely hope to have the opportunity to service you in the future. OneGuard Customer Relations
This incident involved one of the two automatic garage door openers breaking. With a call to OneGuard the process to repair the door was underway. Within 24-hours the problem was gone! It is remarkable, this day-in-age, to find such reliability and responsiveness. Thankfully OneGuard is that kind of firm.
Dear Kenneth, Thank you so much for sharing such a fantastic review regarding your recent service experience with OneGuard Home Warranties! Our top priority is to provide a level of service that always exceeds your expectations, with the very best coverage when faced with unexpected household breakdowns, and it was truly our pleasure to ensure your garage door opener repairs were taken care of promptly, professionally, and to your satisfaction. This is exactly what we strive to accomplish as your home warranty provider. On behalf of the entire OneGuard team, thank you again! We sincerely appreciate your business and look forward to serving you in the future. OneGuard Customer Relations
I was online the first time I submitted a claim and it was very easy. I also submitted another claim for a water heater, but when I tried to use the credit card with it, it wouldn’t take my information. I had to call and talk to one of their reps at the office and she helped me get everything squared away. They're very helpful. So far, we had someone look at the garage door opener. We also had some guys look at the electrical, some sockets and plug in the walls, and both guys were great.
This last guy, Bobby with Infinity Plumbing, was also excellent. When they installed the water heater, I was at work and my wife was sick so I gave him this phone which I always have as a contact number. They called me and said they were at the house, and I told them to give me a minute. When I called, my wife said they started on the hot water heater and were draining it. I called back after around an hour and my wife said they were done. They did a great job and I was shocked that they got it done fast. On another note, my contract ends on December 26th I asked the rep how much it is to renew and she told me around $658. However, I got a mail saying my contract was about to expire and I should renew it before December for $744. Other than that, everything is easy with OneGuard and I’m amazed with how much they do for us.
Dear David, Thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your service experiences with our representatives and contractors! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We are also available 24/7, 365 days a year and happy to help if you ever need additional assistance, or to answer questions regarding coverage and pricing. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Customer Relations
My realtor gave me a list of home warranty companies. I looked and compared the reviews and she told me that OneGuard has the best rate from her clients.
I love how easy it is to submit a claim. I love that I can do it online. It’s just easier for me to do that way and I don’t have to talk to a person to confirm stuff. I could do it in increment and come back to it. That was really great. The only thing is I have to click through all the different services to see where I fit.
Their website is a little confusing for a first-time user but it was good the second time. The reps were also knowledgeable and very friendly when I called them. The phone call was quick and to the point, and my issue was taken care of right away. I’ve utilized OneGuard three times. Once for a pest control, once for plumbing, and once for a garage door opener. The contractors for all three of them were very professional. From the scheduling and notifying, they’ll text me to remind me of the appointment and even sending messages such as, “We are on our way” which was really nice. It was a very pleasant experience oftentimes and I’m really happy with OneGuard. I’m so grateful that I have the service through them and I will definitely try to do the extension with my annual membership or I’d like to continue with it once it’s over because it’s been a Godsend.
Dear Mariela, Thank you so much for the 5 star review regarding your experiences using OneGuard online to create service requests, and also your interactions with our friendly and knowledgeable representatives and contractors! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this works for you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Customer Relations
I have heard good things about OneGuard Home Warranties. They came recommended by my realtor and so I went with them. I’ve submitted my claims to them over the phone and their reps have been very helpful. They’re very prompt and they have a good attitude towards the client. If one of the tradesmen can’t do it they will try to find somebody else. And the work people that came have been very pleasant as well. So far, my needs have been met at the proper time when requested. I have a wonderful relationship with OneGuard and I would highly recommend them.
Dear Traudl, On behalf of the entire team, thank you so much for the 5 stars and rave review regarding your service experiences with OneGuard Home Warranties! Our top priority is to provide you with the most comprehensive coverage in the industry with prompt, professional service that exceeds your expectations, and we love the positive feedback and value you have found with your OneGuard warranty. This is exactly what we strive to accomplish. Thank you again! We truly appreciate your business and recommendation, and look forward to serving you in the future. OneGuard Customer Relations
I had a choice of three home warranty providers but I looked at what they offered and OneGuard seemed to be the best. I’ve had them for long time and they're great. They always come through with a good professional. The professional calls me and I setup a time to meet with them and get the work done. We’ve had two things replaced – a garbage disposal and microwave, and all I paid was $69.
Additionally, it's easy submitting a claim. I always call and they answer right away. They are very courteous and they have all the answers. They’re very good. When there’s a problem they always explain about the claims that you put in. They explain in details about how it’s going to work and who’s going to come out. They make sure you know all the information that you need to know. OneGuard gives me a safe feeling. They have fulfilled all that they have to do as a business. I have a feeling of security having OneGuard to back me up for any appliances or anything that’s covered under the policy if something happens.
Dear Loreen, Thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive feedback regarding your service experiences! Our top priority is to provide a level of service that exceeds your expectations and your testimony and value you find with your home warranty regarding the professionalism and support you receive, is everything we strive for. On behalf of the entire OneGuard team, thank you again! We truly appreciate your continued business and look forward to serving you in the future. OneGuard Customer Relations
When we came here, the home has OneGuard as its home warranty. We’re happy with it and we kept it renewed. When submitting a claim, it’s very easy. Sometimes I do it online or over the phone but because I never created an account, I usually do it over the phone. There’s a low hold time and their reps were excellent to deal with. They were very knowledgeable, friendly and got the job done right. Every contractor that came had been very efficient. We just had one here today and he did a great job. We had a very good experience with OneGuard.
Dear Joyce, On behalf of the entire team, thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and your testimony is exactly what we strive to for, to provide a positive, quality-driven customer experience from the first call for service to the completed repair. Please know we truly value your continued business over the last three years and look forward to serving you in the future. OneGuard Customer Relations
I’ve always have a live person to talk to, no endless computer generated answering service, transferring the calls & passing the buck with no results. Always friendly, efficient and quality people answering the calls and booking quality services when I’ve requested help about any issue. I wouldn’t have any other home warranty, we’ve been with One Guard now for over 12 years.
Dear Yvonne, Thank you so much for the 5 star review and sharing such positive testimony regarding your service experiences with OneGuard Home Warranties! Our focus is to deliver the best coverage in the industry, and provide you with friendly, efficient customer care and prompt service. On behalf of the entire OneGuard team, thank you again! We truly value your continued business of 12 years and look forward to serving you in the future. OneGuard Customer Relations
When I bought my house, I needed a home warranty company and my realtor got me One Guard. They sent me a locksmith and carpet cleaners within 48 hours. One Guard stood out from all the other home warranty companies I've ever dealt with!
Dear Mitch, Thank you so much for the glowing review and 5 star rating regarding your service experiences with OneGuard Home Warranties! It is always our most distinct pleasure to assist you with all your home warranty and home services needs. We are pleased you have taken advantage of some of our many service offerings, including the re-key service, carpet cleaning, and tune-ups for your air conditioner and heater! One of the biggest compliments we can receive is your recommendation, and we truly appreciate it. On behalf of the entire team, thank you for choosing OneGuard and also recently renewing your warranty. We look forward to serving you in the future. OneGuard Customer Relations
When I bought the house, the seller got the warranty as part of the deal and our realtor picked OneGuard Home Warranty for us. I submitted a claim to them and on both times they’ve been efficient. The claims were for the water heater and the other one was for HVAC. Their claims reps were polite and professional. They got to a point and knew what they were doing. They sent out contractors as soon as possible and the people that they sent were real pros. The contractors have been courteous and did a clean job. They have been good companies. I’ve been recommending OneGuard to my friends and it’s a great idea to have it especially when one has an older home. It's a good backup and I've been passing the word around. They are a great company and it's been a very positive experience.
Dear Paul, Thank you so much for the 5 star review and testimony regarding your recent service experiences with OneGuard Home Warranties, our polite representatives, and professional contractors! Our top priority is your satisfaction and we truly appreciate the opportunity to assist you with all your home warranty and home services needs, and we love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendations, and look forward to serving you in the future. OneGuard Customer Relations
OneGuard Home Warranty has extended warranty for new construction. It covers years starting number two to five and so I thought that was a particularly good deal. Submitting a claim has been very easy. We call them, pay the deductible and then the subcontractor calls us immediately to schedule an appointment. Working with their reps and subcontractors have been very good. They recently did a tune up on our HVAC unit and it went speedily. They were very courteous and kind.
Dear Socorro, Thank you so much for the five star review and positive testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and it is always our pleasure to assist you with all your home warranty and home services needs, such as the HVAC tune up. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Customer Relations
We had a refrigerator failure at our income property. For the single service charge, OneGuard arranged three times for service personnel to repair the refrigerator, each time with short term success and finally OneGuard replaced the refrigerator with a new one of equal quality. We and the renters were very satisfied with OneGuard's efforts to solve the problem and with their no hassles offer to replace the appliance.
Dear Robert, Thank you so much for the 5 star review regarding your recent service experience with OneGuard Home Warranties! Our top priority is to always provide our valued homeowners with peace of mind and exceptional service, and we truly appreciate your patience while we worked to achieve positive resolution for you and your tenant. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Customer Relations
I submitted a claim online to OneGuard for an AC service and it was my first time working with them. The contractors they sent out came but they weren't able to do it right the first time. They couldn't get it out until Monday to fix it so we didn't have AC over the weekend.
Dear Jorge, Thank you for the positive review regarding your recent service experience with OneGuard Home Warranties! Please know your satisfaction is our top priority and we sincerely regret the timeframe involved for the air condition repair to be completed. The service technician advised OneGuard he had to wait for the unit to thaw out before he could perform a thorough assessment, and we appreciate your understanding and patience throughout as he worked to restore cooling to your home. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Customer Relations
We are still going through our recent ordeal with One Guard for our A/C in Phoenix, AZ. To sum up, we should have received a phone call to approve out of pocket costs on a Thursday from One Guard. The phone call did not occur, nor did it come Friday, so I called Friday afternoon. They approved the out of pocket costs of $1150 at that time, and said they would get the order placed for the parts necessary that day. This is for a home in a suburb of Phoenix, during a historic October heat wave, the house reaching temperatures of 90 degrees inside, with only the one A/C unit, for a family who has been faithfully paying customers for three years, with three children 3 years of age or less, including a 2 week-old newborn and postpartum mother.
The weekend passed with no word, and my wife called Monday to ensure we would get our repair completed. The parts had not yet been ordered and my wife was instructed they would be ordered and in by Wednesday or Thursday. After waiting two days, with my wife and children having stayed with friends and family for a few nights now, and also fearing nothing would get done without hand-holding, we called to get a status update, only to be told the ball had been dropped and the parts had not been ordered. That was yesterday. We continue to sweat like crazy, undergoing significant inconvenience not only for ourselves but also our small children and friends and family upon whose hospitality we have had to intrude.
In the last 24 hours, my wife has written and faxed a letter, and we both called to speak with customer service yesterday. I requested a call back from a manager and gave my phone number, and was told I would get a call late yesterday afternoon after an "internal training." I did not receive said call. Instead, a Team Lead, rather than a manager, called my wife this morning and was flatly rude to her. I called and happened to get the same team lead, named Josh.
As someone who worked in exactly the same role for a telecommunications company years ago, I can say with considerable experience and expertise that he was the most frightfully unfriendly and rude customer service supervisor I have ever heard over the phone. He advised me that he was actually in the authorizations department, not the customer service department. I requested to speak to his manager and was flatly denied. I requested to speak to someone in customer care and was denied a transfer.
Early in the conversation he had stated that he could have someone call me back. When I requested this route of service near the end of the conversation, I was flatly denied. I was told in no uncertain terms that the "glitch" that caused our order not to be processed was our problem, and no amount of inconvenience or discomfort on our part would change the fact that everything we've had to go through was not worth a subsidy of any kind from One Guard, who is clearly the party at fault and the reason for our delay. While we were soured about the internal level of service prior to the interaction, the over-the-top, in-your-face, historically rude conversation I had with Josh was what prompted me to leave this and other similar reviews on other sites. I am shocked and appalled that we have been treated in this way, and we will undoubtedly be taking our business elsewhere. Please do not use One Guard. You will regret it.
Dear Robert, Thank you for bringing this information to our attention and allowing Customer Relations the opportunity to review your situation firsthand, and also being so receptive to Kelly's phone calls and efforts of assistance. Please know our top priority is customer satisfaction and we sincerely regret the frustration you and your family experienced with your service request for the air conditioning. The delay in obtaining parts to complete repairs was an internal error that we are actively addressing to avoid this from happening in the future. In addition, we have shared your concerns with management regarding your conversation with our Authorizations representative, and we are in the process of providing additional coaching. Thank you again for bringing this information to our attention and your continued patience as we worked through this on your behalf. OneGuard Customer Relations
Replace water heater - OneGuard had Jamco Plumbing do this work order- and like the other work orders it was handled professionally, very promptly and to our complete satisfaction. We are very happy with OneGuard and can recommend them with confidence.
Dear Cliff, Thank you for the rave review and 5 star rating regarding your service experience with OneGuard and Jamco Plumbing! Our goal is to provide stellar customer service, and contractors that provide prompt and professional service that is hassle free and exceeds your expectations. We are so glad this was your experience when your water heater began to leak and required replacement. Please know it is always our distinct pleasure to assist you with all of your home warranty and home service needs. We truly value your continued business and your referrals, and we look forward to serving you in the future. OneGuard Customer Relations
Have used for over 6 years and have recommended to two friends that also now are w/ OneGuard. Superior repair services on everything! The best part is the rapid response time when a service is needed. I have used for appliance repair, garage door, AC, water heater, garbage disposal, etc. l like the fact that they are based locally.
Dear Diana, Thank you so much for the 5 star rating and positive review regarding your service experiences with OneGuard over the past 6 years! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Knowledgeable and friendly technicians that provide prompt service is exactly what we strive for! We truly appreciate your continued business and we look forward to serving you in the future. OneGuard Customer Relations
We have had One Guard for 2 1/2 years. We always get prompt service when we make a request. The majority of the service people are knowledgeable and friendly With one exception. I have not felt the service provider was trying to sell something we did need.
Dear Robert, Thank you so much for the 5 star rating and positive review regarding your service experiences with OneGuard! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Knowledgeable and friendly technicians that provide prompt service is exactly what we strive for! We truly appreciate your continued business and we look forward to serving you in the future. OneGuard Customer Relations
I called in a repair on my hot water heater that was leaking. The next day the repair person diagnose the problem which was replacing the hot water heater in one day. That is excellent service to get this repair in one day after calling. There was no problem with OneGuard. I would strongly recommend them.
Dear Gregory, Thank you for the rave review and 5 star rating regarding your service experiences with OneGuard Home Warranties! Our goal is to provide exceptional customer service that is hassle free and exceeds your expectations, and we love the positive feedback. Please know it is always our distinct pleasure to assist you with all of your home warranty and home service needs. On behalf of the OneGuard team, thank you again! We truly value your recommendation and your continued business over the last seven years, and look forward to serving you in the future. OneGuard Customer Relations
I bought a house and my realtor recommended OneGuard to us. Last year, when I submitted a claim for an air conditioner, I got a reply right away and a contractor assigned to us. Their claims reps were very good, but the contractor that they picked to do the job was not so good. We needed four job orders to get the job done. It was only at the fourth time that they got it done. This time, we placed two orders. The first job was for our AC that was down again. After a week of completion, it's down again. And it's summer, so we had to wait four weeks to get it done. But the second time, they replaced the parts and it's working fine. It has been almost a month and it's okay.
I usually just talk to the person at the frontline but lately, we needed to talk to a manager to get everything running. And the manager was very helpful. She showed that she cares about us. Also, the first year’s fees were reasonable but it went higher on the second year. But despite that, we got used to the service, so we kept it and we were happy with our experience.
Dear Kimvinh, Thank you so much for providing OneGuard Home Warranties with a positive review! Our top priority is your satisfaction with all your home warranty and home services needs, and we truly value the feedback regarding your service experience, and also having the opportunity to help achieve positive resolution for the air conditioning repair. Please know your situation was extremely important to our manager and she was very happy to offer you her personal assistance. On behalf of the entire OneGuard team, thank you again! We appreciate your continued business and look forward to serving you in the future. OneGuard Customer Relations
I'm in Texas and it gets freaking hot here so when the AC goes out you want it repaired within 24 hours. If it's a holiday or over the weekend it could be four days before they can get someone out and that's a little frustrating. Submitting a claim with OneGuard was an easy process but I wish we had a quicker turnaround on AC repair. OneGuard's contractors were also not quite as good as someone that I would be calling and paying full price for because I've done both. Their contractor put a bandaid on the AC and it works until it breaks again. I've called the warranty company on some things and I've called just outright repair companies that a bunch of my neighbors use. The repair companies that aren't being paid by OneGuard do a little bit better job.
Dear Joy, Thank you so much for providing OneGuard Home Warranties with a 4 star review! Our top priority is your satisfaction with all your home warranty and home services needs, and we regret the frustration regarding your service experience for the air conditioning system. Please know we strive to ensure all our valued homeowners are serviced as quickly as possible with viable repairs, and we appreciate your patience with timeframes. Please note when determining whether to replace or repair, OneGuard takes into account many factors including the contractor’s diagnosis, cost of the repair, previous OneGuard repair history, and age of the system. We are also here to help answer your questions regarding any of your service requests. On behalf of the entire OneGuard team, thank you again! We truly value your continued long-term business and look forward to serving you in the future. OneGuard Customer Relations
We are very happy with OneGuard. Service requests were answered promptly and in a courteous manner. We appreciate their assistance in finding the best and fastest attention to the various issues we've had.
Dear Donna, Thank you so much for the 5 star review and positive testimony regarding your prompt, courteous, and timely service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your continued business of four years and look forward to serving you in the future. OneGuard Customer Relations
OneGuard was a part of my real estate purchase and since they are a very good company I ended up staying with them for two more houses. I do my claims submission over the phone and it is easy. I've never had anybody not be courteous. Everything has always been handled how I would want it to be handled. I only had one company that I had an issue with. When I had a problem with that company I let OneGuard know right away and they immediately got another company out to have that same problem taken care of properly without issue from the technician. I appreciate their customer service and that they really take care of the customer. OneGuard is a good value for the money and I've referred a lot of people to them. Word-of-mouth is biggest compliment somebody could give.
Dear Gina, Thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive feedback regarding your service experiences! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find with your home warranty is everything we strive for. On behalf of the entire OneGuard team, thank you again! We truly appreciate your continued business and recommendations, and look forward to serving you in the future. OneGuard Customer Relations
We purchased our home and the OneGuard warranty was part of the deal. Submitting a claim was an easy process and the reps were knowledgeable. However, the contractor had a four-hour window to call us back and I called in at 1:30 but they close at 5:00 so I missed it by 30 minutes. I was frustrated by the fact that I didn't get a call back that same day. But at least, they came the next day. He called me in the morning and came out so I was glad about that.
However, his English was not very good and when he called, it sounded like he was saying he was from AT&T. We didn't have an appointment with AT&T but we have just had some dealings with that company so it was a coincidence. Plus, we were on a cellphone that was going through our car and so, with all that together, it made the call really difficult. Finally, we figured out that he was calling from the AC company, not AT&T. If he had called and said that he was coming from the name of the company instead, we may have understood better. It threw us off because he was calling and we were going out of town. Other than that, the contractor was nice and very good. My father-in-law came to meet him and it took longer for him to write the ticket of it than to fix the air conditioner. I would definitely recommend OneGuard and I have recommended them.
Dear Tammy, On behalf of the entire OneGuard team, thank you so much for the 5 star review! Our top priority is your satisfaction with all your home warranty and home services needs, and we are glad everything worked out with the contractor, and that you received service the following morning. Please know we truly value your continued business of six years and your recommendations, and we look forward to serving you in the future. Thank you again! OneGuard Customer Relations
I wanted to be covered from unnecessary exposure to expensive fixes around the house and OneGuard had decent ratings. Submitting the claims had been very easy. You can call them up and tell them what's happening or they have an online portal as well. The technicians don’t come over the weekends but anytime you file a claim, OneGuard would call the same day typically and then they'll schedule for the next day. We scheduled on a Friday and then the technician came on a Tuesday. That was smooth.
The only thing that was annoying was that they don't have any form of emergency calls. We were calling about the air conditioning and it was over 100 degrees in Dallas, Texas but they won't come out on an emergency call unless you have both air conditioning units out and it's above 105 degrees. We have two air conditioning units and the smaller unit was working but only in the bedroom and the big AC unit was out. It was 85 degrees in the house every day.
The problem started with the air conditioning not working and the first guy said it was lacking coolant. He added coolant and the unit was supposed to defrost because he thought it was frozen over due to the lack of coolant. He said it should work but it never did so he came back again and by the third visit he said it was a broken evaporator coil which was going to cost me $2,000. At that point, we called for a second opinion but OneGuard didn’t want to send one out so we called our own and paid for it out of pocket. It turned out that the problem was a dirty air conditioning filter and the filters needed to be replaced. What was really shady about the whole thing was that the first guy never checked the units. Both AC techs who came out after the first company said that the first thing you do is check the filter which is basic but the first guy didn’t do that.
When we replaced the filters, it worked for about an hour then, unfortunately, the compressor went into thermal overload and shut off. The technician pointed out that the air conditioning system was not new and there was a very new piece of equipment. Then he asked if anybody had come out and done anything. So, the running theory is that the first guy knew he screwed up somehow and couldn’t keep the compressor going so he tried to put a charger that had some booster on it to keep the compressor running through thermal overload or kick it back on.
It took three more visits from the next guy to come out to be able to balance that out correctly and get it back to normal. It’s working now but it was fraudulent at that point. The first guy may have damaged the compressor, lied about it and then tried to get us to spend $1,500 more. This was all documented too. The third tech who came out had written up the issue in a way that if the compressor fails in any reasonable amount of time, then the first guy damaged the system. It was a really horrible experience. It took seven technicians coming out to fix the air conditioning unit which spanned over three miserable weeks in Texas summer.
Customer service was okay at first when the unit had never been serviced but they became rude on the phone. At one point, I told them that I work from home so I was literally working out of my bed because I didn’t have air conditioning in the house and instead of apologizing and saying they would get somebody out, she proceeded to tell me how the air conditioning went out in the OneGuard office in Phoenix during summer and they were forced to work and that she’s gone through it too. Then when we got in touch with their senior manager who runs the entire call center, I told her about that and she apologized. She said it would violate labor laws if they forced people to work on a 120-degree Phoenix day and that story was completely untrue.
In our experience, OneGuard was misleading and incompetent. It’s not right when you're paying for something and they guarantee it covers something, but they don’t fix the problem immediately and allow someone to sit there for three weeks without air conditioning and argue with them about it. That to me is wrong. We recently filed two more claims with them. We have a plumbing and a dryer claim and the technicians are coming out on Monday and Tuesday. However, we’re already looking to switch.
Dear Sean, Thank you for bringing this information to our attention and allowing Customer Relations the opportunity to review your situation firsthand. Please be assured we have always acted in good faith in our efforts to serve you and within the parameters of the OneGuard service agreement, and we sincerely regret the experience. Please know we truly value your business and hope to restore your confidence in OneGuard with your pending service requests. OneGuard Customer Relations
OneGuard Home Warranties was the realtor's suggestion when we bought our home and submitting claims to them was really simple. You just go online and select whatever item that you have issues with and proceed with the claim. I've had a handful of interactions with the claims representatives and they've all been positive. We're in Texas and we have pretty warm weather. I've had a lot of heating and AC type of stuff but I've been pleased with the contractors they've sent in the past. OneGuard's program also allows me to budget my major home repairs for the items that they cover and I'd recommend them to anybody considering a new or pre-owned home.
Dear Joey, Thank you so much for the 5 star review regarding your experiences using OneGuard online to create your service requests! Our priority is your satisfaction and it makes us extremely happy to know how well this has worked for you, as well as your positive interactions with our representatives. On behalf of the entire OneGuard team, thank you again! We truly value your continued long-term business and recommendations, and look forward to serving you in the future. OneGuard Customer Relations
My realtor suggested I look into home warranties when I bought this house, and I heard about OneGuard when I first signed up for escrow. They're responsive when I submit a claim over the phone, and the claims reps are pleasant and helpful. Also, most of the contractors they sent out were thorough. OneGuard could have offered higher quality products for replacement items but overall, my experience has been fairly effective and positive.
Dear Eden, Thank you so much for providing OneGuard Home Warranties with a positive review regarding your service experiences over the last nine years! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please note that OneGuard also offers cash in lieu of replacement or the option to upgrade products, and we are happy to guide you through the process. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Customer Relations
In purchasing our home we were given brochures and different pamphlets from different companies from our realtor to go through and based on the overall stuff that was covered for the price I went with OneGuard. I felt like I was getting more for my money. Our AC went down in July and submitting a claim was an easy process. I found the home very hot when I got home so I went outside and saw the unit wasn't working properly. A one-start capacitor went out which was a minor thing but I called right away. I got a hold of someone there and they processed the work order.
It was a Friday and unfortunately the contractor couldn't be there until Monday. We had a 100-degree weather over the last 12 days and we were expecting to have a weekend with the same type of weather so that was unacceptable plus I had family from New York visiting so it was really hard. I called OneGuard back and I spoke with a lady but we got off on the wrong foot. She made it seem like that was the only company that they used out here so I went back and forth with her. I told her I really needed them to get someone else to come out here or I was going to have to bite the bullet, call an AC company myself and pay out of pocket. So she said, "Look. Before you do that, let me see what I can do."
She headed to her supervisor who came back with her real quick. They offered to put us up in a hotel room for three nights which was a very good gesture but it wasn't going to work for me. The next thing that she did was to reach out to another company out here that said they can make it out that morning and they did. So even though we had our little rough patches there we worked it out and I was very pleased with the outcome.
I even called back to apologize to the lady for coming out wrong in the beginning but she had already left for the day. I left one of her co-workers a note to let her know that I really appreciated everything she did and that it was an awesome experience at the end. The young man who came out was real respectful and nice. He called to tell us he was on his way and got there at the time he said he would. I took him to the back and he did what he had to do. Then he explained to me what was done. Everything turned out well and it was an awesome experience.
Dear John, Thank you so much for the 5 star review regarding your recent service experience with OneGuard Home Warranties! Our top priority is your satisfaction and our service representative appreciated the opportunity to provide you with her personal assistance to help achieve positive resolution for the air conditioning repair. Please know your situation was extremely important to her, and she is thankful that you called back and also posted a positive review. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Customer Relations
When we bought our house, we were told that OneGuard was a good company to use to make sure that we're covered in case something happens. It was very easy submitting a claim and the reps were really nice and courteous. The technicians have been very good too. They've been friendly and courteous as well. I'm very satisfied with OneGuard.
Dear Karin, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and we appreciate the opportunity to provide you with a hassle free-experience with our service representatives that are courteous and nice. On behalf of the entire OneGuard team, thank you again! We truly value your continued business over the last five years and look forward to serving you in the future. OneGuard Customer Relations