OneGuard Home Warranties Reviews
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About OneGuard Home Warranties
OneGuard Home Warranties is currently available in Arizona, Nevada and Texas. The company offers coverage for your home systems and appliances, as well as an array of home maintenance services. OneGuard merged with American Home Shield in 2023 — as of publishing, any new OneGuard warranties will be provided by American Home Shield.
Visit www.ahs.com/oneguard- Low service call fees
- Advanced services
- Low monthly cost
- Fast response times
- Cancellation fee (after 30 days)
- Limited availability
OneGuard Home Warranties Reviews
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Reviewed Jan. 14, 2019
We had a company named something else before OneGuard which we've had for about 20 years. OneGuard bought it and I’ve had the same people. Submitting claims to them has been simple. I usually get someone, tell them what I want and they'd send someone out in a couple of days. The contractors they send out has always been very reliable, very nice and they always tell me everything that’s going on. So far, I’ve been satisfied with OneGuard.
Dear Diane, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations. Making it easy to request service, and prompt and accurate resolution with friendly service professionals, is exactly what we strive for and we are very grateful for the positive feedback. On behalf of the entire OneGuard team, thank you for your continued business over the last 12 years, we truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 12, 2019
My first claim with OneGuard didn't go very well. We had a hot water tank that wasn't getting hot and we had their guy come out. He thought he had it fixed but it wasn't. He then had to order a part. It took about a week or two before we finally got it running. We were out of hot water heater for three or four weeks and we were getting kinda perturbed about it. I called and they said there was nothing they could do.
Moreover, the guy came into my bathroom and messed with the faucets. I told him I didn't think that was the problem and I thought it was the hot water tank. The next guy came out and said that the first guy should have known that the problem was the hot water tank and not the faucets as there was nothing wrong with the latter. The first guy took them apart and put something backwards back in and so I couldn't turn the faucet back on. The second guy seemed to know what he was talking about and now it's working well.
Another time, our air conditioner went out and we had another guy come out. He took care of the problem right away. However, the second time, we got a guy that didn't know what he was doing. I think they should just have somebody that can solve the problem the first time out. Also, if the tech has to order a part, he should order it the first time he comes here, not the second or third time. The problem should be taken care of quickly. I don't think I'll ever get another warranty anymore because of the way OneGuard handled the situation. I'd rather just go out and get myself a hot water tank and pay a guy to put it in. It's much easier that way and I get it done right away.
Dear Richard, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your service history firsthand. Our top priority is to provide a level of service that exceeds your expectations and we sincerely regret the frustration you experienced, and timeframe involved to perform repairs. Please know your feedback is extremely important and helps us improve the customer service we provide. Please be assured we have spoken directly with the contractors to ensure repairs have been successfully completed on your behalf. Additionally, we are available 24/7, 365 days a year, to offer our continued support and to ensure that service is conducted in an accurate and timely manner. Thank you again for the opportunity to provide you with this information. OneGuard Home Warranties
Reviewed Jan. 2, 2019
The OneGuard warranty was included when I purchased the house and then I renewed because they were better than other warranty providers. I've had the service for about two years now and every time I've called, everything has been taken care of. I've had no problems whatsoever. A contractor comes to my home in three days, max. And they’ve been excellent. I would definitely recommend the warranty. They’re really good.
Dear Miguel, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Providing quick resolution by service professionals that are both prompt and professional is exactly what we strive for and we are always happy to help! On behalf of the entire OneGuard team, thank you again for your continued business and recommendation, and we wish you a very happy New Year. OneGuard Home Warranties
Reviewed Jan. 1, 2019
I am a Realtor and have had OneGuard for many years and many clients. What stands apart is that they offer replacement of any part or appliance they cannot fix that breaks during the course of regular use. That feature has personally saved me thousands of dollars! I have never had a bad technician and I can request a specific company be assigned to my claim. I highly recommend them and really like the peace of mind having a home warranty provider!
Dear Andrea, Wow! Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! We strive to provide the most extensive home warranty and home services coverage in the industry, if at any time a covered system or appliance breaks down from normal wear-and-tear conditions the OneGuard contract will cover to replace the unit if our contractor determines it cannot be repaired. It has truly been a pleasure to assist you on so many occasions over the last 15 years. On behalf of the entire OneGuard team thank you again for your continued business and referrals! We truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 31, 2018
OneGuard has always been on time and I’ve had good service. All the good things that you’re supposed to get when you're a customer, they gave them to me, so I’m still with them and I've been covered for at least five years. The claims process is really easy. I just give them a call and they’ll give me a date, and they’ll tell me who has got the contract. If I think it takes a little longer, I give them a little nudge whoever it is that's coming out here to do the job, and they'll be right on it. The people that OneGuard has sent out to me were exceptionally good. They performed well and they were professional. They came out here and did the job and didn’t leave a mess, which is important. It’s an older house, so most of my problems have been plumbing, and OneGuard has done good to me.
Having OneGuard is a little peace of mind especially when you have a job that needs to get done and you don’t have the time to do it or you don’t know how to do it. I just shoot OneGuard a quick call, and they’ll send somebody out here to take care of the problems. I had some of the guys at work turn on to OneGuard. It’s something worth happening. It’s a couple of dollars a month but in the long run, it pays off.
Dear Eugenio, Thank you so much for the 5 star rating and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and we always strive for prompt repairs completed by friendly and efficient service professionals. We are thrilled to hear this has been your experience, and we are truly grateful for the opportunity to help. Please know we truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 30, 2018
When submitting a claim with OneGuard, unless I call it a new claim, I don’t get fast service. For example, if I choose the option to say existing claims, they don’t respond as fast. If I select the new claim option, then immediately I get super fast attention. I really like the customer service just fine and so far, I never had a problem unless it actually comes to the money disbursement part of it. I don’t quite understand some of the decisions in the amounts paid. What they cover or what they don’t cover is pretty much a fine print illusion.
I had a problem recently with my water softener. They said I was not covered on that, then I never realized it. When it came to the AC, they kept telling me they wouldn’t cover the fluid so I'd still pay out of pocket a lot of stuff. I also had a microwave that was on top of my burner that broke down. The size of the microwave for a new replacement was not available. It took me months and I ended up putting a hold on it. The coverage on that was pretty poor as well.
I also had a dishwasher that broke. It would not dry and it would not even soap the dishes sometimes. It was very intermittent and had a very weird problem going on. Every day I used it, the dishes would come out wet and not clean. Each time I called OneGuard, they sent out somebody that tried to fix it. The technician tested it and said that the heater was working. It was drawing water on it and sometimes it would dissolve the liquid. Sometimes it wouldn’t dissolve the tablet. But the dishwasher didn't run the full cycle. They didn’t have the time to do it because the full cycle would take about three hours and they didn’t wait that long. They said they tested the things and it worked then they went away.
Several times, I had to bring the contractor back in and every time I'd do that, I ended up paying more money. They said the dishwasher was hard to fix. They told me that I had to use vinegar on that. It needed to absorb the tablet, that there was some other liquid. They just delayed it long enough that I paid $200 to OneGuard, and then I got a $640 check, and I ended up paying $1,000 for the new dishwasher. It took at least four visits before OneGuard agreed with me that the dishwasher needed to be replaced.
So having OneGuard at some point is not gonna be value-added for me. I might as well just pay for the service myself. I ended up paying more than what I would’ve paid without it, then the value of it went away. This home warranty thing isn’t working for me and that’s the danger with it. They need to make it beneficial for me.
Sometimes when it comes to money, the peace of mind that I expect having a home warranty is all about the fact that they cover things when it goes wrong. If I get the feeling that they don’t cover something and they’re hiding behind the fine print, then that’s a tough one. If OneGuard can somehow make it explicit like a small list of items of what they cover or they don't cover at the outset, I know what I'm getting. They could put it in fine print. This is standard for everybody. But there is so much fine print and detail like, “We cover this part of it but we won’t cover this part of it,” and that’s what people get frustrated. So, that’s one thing.
When I pay the premium $69 per month, I expect good coverage for all the things that break down. I know it’s a cost balance, like how much do they cover or which ones are failing a lot more. They have their statistical analysis for sure, and if the thing takes on a lot, there’s not enough money for OneGuard to cover this at the premium that the customers pay.
But the customer service listens and promptly responds especially the speed at which when I call, they pick it up and respond to it is amazing. I really like the people that they took. 90% of the time, the first responders are very good and fast. Then most of the technicians that do the services are very good except one guy that did the faucet stuff in my house. The first time around, there was a faucet that needed to be replaced. The guy came in and then said that he'd find the part and buy it. He went out and came back, and then he didn't install it. I wanted to buy it, and there was a lot of confusion because he said, “If you buy it, you can install it.” I told OneGuard that I didn't want that contractor anymore. But other than that, it was usually fine.
Dear Sreevatsa, Thank you for the review and testimony regarding your service experiences with OneGuard Home Warranties. Our top priority is your satisfaction and we truly value your feedback regarding contract verbiage, and regret any confusion with respect to warranty coverage. Please know we have representatives available 24/7 to answer any questions you have or assist you in creating a new service request or recall. OneGuard guarantees all repairs for 30 days, and will create a recall service request, at no additional cost, if the breakdown is not fully resolved on the initial service call. Our goal, of course, is for the contractor to accurately diagnose and repair the covered system or appliance on the initial appointment. If a covered item cannot be repaired, or is no longer deemed a prudent repair, OneGuard will authorize replacement. In these situations, we will replace with a system or appliance comparable in features, capacity, and efficiency, or will offer cash in lieu at OneGuard’s cost for the comparable item.
We appreciate your patience throughout the claim process with the dishwasher and allowing OneGuard the opportunity to assist you. Please be assured we have verified that you incurred only one trade service fee charge associated with this appliance. On behalf of the entire OneGuard team, thank you for your continued business, we truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 28, 2018
First time homebuyer; Trisha ** was awesome and helped me get set up with my home warranty! I was having trouble with my logging in so she offered to call me to set up services. Definitely will be my go to person in the future!!
Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties and Trisha. Your satisfaction is out top priority and Trisha appreciated the opportunity to assist you with creating a service request. Please know we have friendly representatives available 24/7 so we are here whenever you need us! One behalf of Trisha and the entire OneGuard team, thank you for choosing OneGuard for all of your home warranty and home service needs. We truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 28, 2018
My first call to OneGuard for my side by side freezer that was intermittently defrosting was on 9/26. They have sent 2 repair companies, 6 repair guys, supposedly "fixed" it twice, we waited 6 weeks for a part that was never ordered and then they said it was not needed. I have had to take time off work each time and have been without a freezer for 3 months, through the holidays! Tech out again Wed, and now they say because the problem is intermittent, they can't fix it. The freezer cools and defrosts throughout the day so I can't keep anything in it. The repair guys have seen it and acknowledge it is happening.
OneGuard says unless a service tech is here at the exact moment it stops cooling they can't fix it. Ridiculous! They should be calling it unrepairable and reimbursing me as their policy states they will. I think 6 visits make it unrepairable. I guess I have to have the service tech sit in front of the freezer for hours to catch it, but wait they are only here for 5 minutes! Shame on you OneGuard for not living up to your commitments!
Dear Alane, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our phone call. Our top priority is your satisfaction and we sincerely regret the frustration you experienced in our attempts to identify the intermittent breakdown to the kitchen refrigerator and ice maker. We wholeheartedly appreciate your patience and understanding as our service contractors have worked diligently to identify this intermittent malfunction and provide you with sound resolution. The service contractor has reassessed the unit but again was unable to replicate the malfunction and reported to OneGuard the freezer and refrigerator are cooling properly at 0 and 35 degrees Fahrenheit. The contractor has also contacted the manufacturer for assistance and they advised the unit is working according to their specifications and were unable to offer additional phone support. Please know your situation is extremely important to us and we are available 24/7, 365 days a year, and always happy to answer questions and provide clarification. Thank you again for the opportunity to provide you with this information. We sincerely hope it helps. OneGuard Home Warranties
Reviewed Dec. 27, 2018
I had never worked with a home warranty service provider before and was somewhat skeptical. We did purchase a home warranty service provider, OneGuard, when we purchased our last house and have had to utilize the service a few times. The customer service representatives have been exceptional. Sophia **, was courteous, and caring. She took time to understand the problem and get the right service provider. I could say this about all the other representatives I've worked with from OneGuard. Secondly, the service providers they use are professional and timely. I have been pleasantly surprised by the whole experience and would recommend it to others.
Dear Pat, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with Sophia and our service contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we truly appreciate the opportunity. Please know that we have shared your review with Sophia and she was so pleased to hear your wonderful comments. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 21, 2018
I have two other "major" home warranty companies during over the last 20 years, and OneGuard is far better than either of them. It's not even close. I've never had anything but responsive customer service when filing a claim. They have always answered my questions thoroughly, promptly... and honestly. Perhaps most importantly, the service companies they have sent out have always been wonderful. Those of us who have experience with these companies know how important... and different... that is. A special shout out to Billy **. He recently handled my refrigerator repair. When the part to fix it could not be find, he immediately approved a buy-out at the policy maximum. No hassles. Get OneGuard!
Dear Ken, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and special shout out to Billy! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback and opportunity to help. Please know we have also shared your review with Billy and you really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 21, 2018
We purchased our OneGuard Warranty for several years. We began having difficulty with one of our air conditioning units and for Arizona Residences that’s not a luxury but a necessity. Each year we have our units checked and tuned by The OneGuard recommend HVAC enduring & maintaining a working system according to OneGuard. We had to have 4 HVAC calls due to hot air blowing from that one A/C unit. They did EVERYTHING but replace the unit!!! Said we must have leaks from the ductwork so you the Air Handler cool air was cooling off the attic! Called someone UNRELATED out to the house, the A/C was leaking Freon from 3 places. We had to replace the unit. I will NEVER recommend OneGuard. They made every excuse to increase our coverage cost each year, all the while knowing our air conditioner was slowly dying in the backyard.
Reviewed Dec. 19, 2018
Stay away from this place. Bunch of con artist. Do yourself a favor. Save your money and go elsewhere to do business. They bring these guy out after paying a fee just so they can say, “Oh we don't cover that or yea there’s nothing wrong.” I always end up calling another company so they can come out and fix the problem so then I have to pay a monthly payment then the fee for the person to come out to just say we can’t do anything then I have to pay a different company to actually fix it. Too many loopholes and fighting just to get something done is not worth it. It seems the bad reviews are real and the good ones are fake from my experience I had with dishonest company. I love! how you guys reply to me by pretending you’re the innocent ones and I'm the stupid one.
What OneGuard didn't mention that every time they send someone they try to get out of fixing the problem. For example they sent me a plumber because we had a issue and he lied and said the plumbing was installed incorrectly so they can’t touch it after looking at it for not even one second. So after that I paid someone else to come and fix the problem. After he fixed the issue he stated that the plumbing was installed correctly and the pipes were just plugged. He also stated that warranty company such as Home One warranty are very dishonest and try to get out of fixing the issues. So back to what I said do yourself a favor and stay away from this company. I also tried to see if this company was decent enough to refund me some of the money and all they did for me is waive the 50$ cancellation fee. LMAO!!! Again stay away. Trust me. Save yourself some money.
Dear Youssef, Thank you for bringing this information to our attention and allowing OneGuard Home warranties the opportunity to review your situation firsthand, and also being receptive to our phone call in response to your review. Please be assured we have always acted in good faith in our efforts to serve you and within the parameters of the warranty agreement, and we sincerely regret your frustration with the outcome of your service requests for the plumbing system, and also the auto fill valve for the pool equipment that is not a covered item under the OneGuard home service plan. Please know we have done our diligence in this situation and will not be offering payment with hopes that you will remove your reviews. OneGuard Home Warranties
Reviewed Dec. 19, 2018
I submit claims more over the phone. But it's not like I'm not able to use technology and I know OneGuard has a discount if you do it that way. But I find that using the internet works for things I often use. To go figure out somebody’s website for the two or three times a year that I use it is sometimes frustrating. Besides, everybody over the phone is really good. I can't say they're experts when I call them like on a bathroom faucet or the AC. But they're pleasant.
The contractor is where it gets a little bit dicey though. Some can be really good and some can be okay. You feel like you're rolling the dice a little bit on who you get and you don’t have the confidence level. If I was to reach out and do it for myself, I ask for recommendations from friends. This is somebody wanting to maybe establish themselves in the market or they branched out from their boss or their other plumbing company. They also seem to have a lot of things they don't cover. On anything, there's always an out because things in the home are complicated. There's always a lingering thing out there where they always win. But I've been with them a long time and they try and do what the home warranty stuff is supposed to do. So I feel like it works better than my neighbors'. Having it there gives me a peace of mind to a degree. If somebody was getting a home warranty, I would recommend them.
Dear Douglas, Thank you so much for the 3 star review and testimony regarding your service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and we wholeheartedly value your feedback. We sincerely regret any frustration you’ve experienced while creating your service requests online and would like to encourage you to contact OneGuard should you need assistance with navigating your online portal in the future. We are happy to offer you our personal assistance 24/7, 365 days a year at 888.896.0014. On behalf of the entire team, thank you again for choosing OneGuard! We truly appreciate your continued business and recommendation, and look forward to working with you in the future. OneGuard Home Warranties
Reviewed Dec. 16, 2018
Having a home warranty is normally financially beneficial. I've had OneGuard before and I've had good results with them then. I was also a Realtor. I recommended them in the past and I have not had customer complaints. And I would recommend them again. I've had contractors who were slow about getting a quote back to me but other than that, they've been fine. The HVAC guy, in particular, did a great job. He knew exactly what he was doing.
Dear Garry, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, from the first call for service, to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we are available 24/7, 365 days a year, if you ever need additional assistance or follow up on any of your service requests. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 15, 2018
The home warranty was something I needed and I've been with OneGuard for years. It's very easy to file a claim with them. I do it over the phone and my interactions with the reps have been mostly pleasant. The contractors they send out are pretty good too.
Dear Nathan, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties over the last 7 years! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties.
Reviewed Dec. 14, 2018
We had a home warranty before at our old house and it was not a great experience. We didn't go with that same company and we knew we needed one when we bought our new townhome. We did some investigation to find out the best home warranty company would be. While we had some recommendations from friends, it was on the internet where we found what we felt would be the best fit for us, OneGuard.
My husband would call OneGuard when submitting claims. He is a home inspector, so he is very conscious of and knows a lot about what's going on so he knows that the contractors we've had from OneGuard have been wonderful, very positive and honest, which is, of course, is very exciting because not all contractors are honest. They've come, they've done what they needed to do, and they've made recommendations as to when we might need to replace something instead of just fixing it and so their repairs had been very good. Overall, we've had a great experience with OneGuard. Their response to everything has been very timely and we appreciate it. We've recommended them to other people.
Dear Joy, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is number one priority and we always appreciate the opportunity to help, and we love the positive feedback. Please know we truly value your continued business and recommendations, and we look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Dec. 13, 2018
I'm a real estate agent. I've used lots of other home warranty companies before and decided to give OneGuard Home Warranties a shot. Their customer service is solid. Sometimes, I'll call the sales rep and she’d submit the claims for me, depending on the situation. The first couple of interactions with their contractors were rough. They couldn’t figure out what was going on. But the last couple of times we’ve had to make a claim, it was really good and they really did a good job of diagnosing the issues. We had the same guy and he was really great. Plus, we had some issues before that that were remedied. I don’t expect perfection, but if there is an issue, I expect it to be taken care of, and it has been with OneGuard.
Thank you so much for the 4 star review and testimony regarding your service experiences with OneGuard Home Warranties and Elaine, your sales representative. Your satisfaction is very important to Elaine and she appreciated the opportunity to assist you with your service request, and your continued patience as we worked through the process, and ultimately replaced your dishwasher. On behalf of Elaine and the entire OneGuard team, thank you again for allowing us to get back to the great service we expect you to receive every time you contact our office. We truly value your business and referrals, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 12, 2018
I was once told by an industry insider that home warranty companies business model to minimize costs is to refuse to provide services, do multiple repairs when replacement is indicated, and keep the customer running around. 80% of people end up giving up, saving them thousands of dollars. If you do fight long enough, there is no penalty if they end up having to pay (the other 20%). They prey on the elderly.
I can only describe my experiences (plural) with OneGuard as feeling just like that business model! If it's something small (less than an hour labor) they will usually address it - otherwise for me they refused to do the work stating "it's not covered" (even though their website clearly states the work was within the warranty scope), or tried to up-charge me. Then when trying to sort it out at the company level, there is only one person to try and deal with their customer service issues (Donye) who had a "tough luck" attitude... SAVE YOURSELF TIME, MONEY, AND AGGRAVATION AND LOOK ELSEWHERE! This is an area that needs better regulation!
Dear Richard, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand and being receptive to our follow up phone call. Please be assured it is always our intent to provide the most comprehensive coverage in the industry and best-in-class service. While we sincerely apologize for the frustration you experienced with your recent service request, we wholeheartedly believe that we have consistently acted in good faith in our efforts to serve you and within the parameters of the warranty agreement. Please know OneGuard representatives are available 24/7, 365 days a year to offer our personal assistance when faced with an unexpected breakdown, and we will do what we can to help in the moment to find a solution. Thank you again for allowing us the opportunity to provide you with this information. We sincerely hope this helps. OneGuard Home Warranties
Reviewed Dec. 12, 2018
Ralph ** gave me a courtesy call a few days before my policy expired. I had reservations about renewing but he convinced me to stay by explaining the value of their plans. I couldn't afford to pay the policy in whole so, he set me up on a monthly autopayment plan. He's very responsive to my messages and easy to speak to - no ego.
Dear Mee Mee, On behalf of the entire team, thank you for choosing to renew your OneGuard home warranty. Please know it was very important to Ralph to ensure you did not miss out on the opportunity to renew the warranty which covers the major systems and appliances in your home. We shared your positive testimony with Ralph, and he was very pleased to hear that he had answered all your questions and helped to setup a premium payment plan that you were comfortable with. This is exactly what he was striving for! Thank you again, we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 12, 2018
OneGuard is a good company and we like them. They're really good. They respond quickly. The prices are very competitive and they choose reputable technicians. We had had American Home Shield for about 10 years before and we weren’t happy with them. When we had problems with our refrigerator, we had a whole lot of trouble trying to get people to come out. We ended up giving up and buying a new refrigerator at Sears. We even had it delivered before they could get a repairman out. That was when I saw OneGuard. I went online and looked up other home maintenance options. I checked reviews and I liked what I saw.
Then when we were actually talking with a representative, I felt more secured that we would be taken care of and they’ve always done a really good job. We've had them now for a couple of years. They're really good about calling back and sending the technicians on time. I usually call in and tell them what the problem is then they call me back and give me the name of the company that they’ve chosen and the telephone number. Then that company usually calls us within 30 minutes to an hour to confirm a date and time when they're gonna come out.
When it's time for them to actually do the service, they always call 30 minutes before they get here. They've been very professional and we haven't had any bad experiences with anybody that OneGuard has sent. We pay a monthly fee of $79 to be in their plan and then when they do a service call, the service calls are $69. If the technician has to order parts or if there's anything else involved, there's usually a small extra fee. But normally, everything is covered in the $69 trip charge.
Dear Nelda, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! We strive to provide competitive pricing and the most extensive home warranty and home service coverage in the industry, by service professionals that are prompt and professional, and we appreciate the positive feedback. We know you have a choice when it comes to a home service plan, and we are extremely grateful you made the switch to OneGuard six years ago. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 11, 2018
I go online to file claims with OneGuard and normally, the initial process is good. There was just one time that my experience was a little rough. There was one contractor who was bad and the whole experience on that one particular contractor, along with the interaction with OneGuard, was not very good. My air conditioner had gone out in the middle of summer and it took the contractor a week to get there. Then when he came in, he misdiagnosed the issue and it was gonna cost me several thousands of dollars in uncovered expenses. But I demanded a second opinion and when the second-opinion guy came in, he was great.
The problem was the initial process with the misdiagnosis and then trying to work it out with the OneGuard. It was very difficult. When you call in, you wait a long time on hold. But that’s been over a year ago so the process may have been fixed by now. I’d also sent in a review on that one particular contractor with the misdiagnosis. So it may be fixed by now as well. That aside, everything else has been really good. Even in terms of the contractors, everybody has been good. I would recommend OneGuard.
Dear Pam, Thank you so much for the 5 star review and summary of your service experience from July 2017. Please know your satisfaction is our top priority, and we truly regret your frustration and the timeframe involved with the air conditioning repairs. Thank you also for your continued patience as we achieved final resolution on your behalf. OneGuard strives to provide the best customer service, from the initial request for service, to the completed repair, and your feedback helps us grow and improve. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendation, and appreciate the opportunity to provide you with the exceptional service you have come to expect from OneGuard and our contractors. OneGuard Home Warranties
Reviewed Dec. 7, 2018
I have now filed 3 claims with OneGuard, they have found a reason to deny all 3. Their reasons for the third denial sounded fishy so I hired a professional to perform the same inspection they claimed to have done. The results contradicted everything OneGuard claimed. When I presented this to them they then came back with a totally different reason to deny the claim. Do not waste your money with OneGuard. They take your upfront fee, then charge you a service fee every time they send someone to inspect your claim, then they will lie to deny the claim and then change their reason for denial when they are called out on their lie. OneGuard is a very dishonest company.
Dear Jason, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is your satisfaction, and we sincerely regret your frustration regarding coverage and the outcome of your most recent experience for the pool heater. Please note the first service request you initiated was for an automated pool management system, which is not a covered item under the OneGuard home service plan. The second request was for the air conditioning system, and upon assessment, the OneGuard service contractor did not find any mechanical breakdowns and reported the system was operational. The third request for the pool heater was not covered by OneGuard due to the breakdown that did not result from normal wear-and-tear conditions, and also predated the beginning of the OneGuard service agreement. Please know it is our sincerest intent to operate in good faith in our efforts to serve you and within the parameters of the home warranty agreement, and we truly hope this additional explanation helps. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Dec. 6, 2018
Been a OneGuard customer for 10 years in Scottsdale with a few small claims -- service was always good. Then had a kitchen faucet blow and was unhappy to learn that what I thought was a full kitchen package did not include faucets. Hired a plumber and got the install done. Having just renewed OneGuard days earlier, I hit "reply" on their email and vented a bit, i.e. 10 years of premiums and when I need them for a faucet they weren't there.
To my surprise, a couple of days later Yesenia, a customer service rep, phoned. We discussed the matter. She heard me, agreed to honour the claim, paid out the maximum $250 (and up-sold me the added package!). Yesenia's style and customer service skills were really impressive. I went from being prepared not to renew my policy next year to completely satisfied (and, for the first time, doing an online review). The response was not only appropriate and timely but kept me firmly on side with OneGuard. Great job! Thanks.
Dear John, Thank you so much for the 5 star review and incredible testimony regarding your service experience with OneGuard Home Warranties and Yesenia! Your satisfaction is our top priority and it is always our most distinct pleasure to assist with all your home warranty and home service needs. Please know providing resolution to your plumbing situation was extremely important to Yesenia and she truly appreciated the opportunity to offer her personal assistance. We have also shared your rave review with Yesenia and she was extremely grateful for the positive feedback. On behalf of Yesenia and the entire OneGuard team, thank you for you continued business for the last 12 years, we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 6, 2018
I called OneGuard the first time I submitted a claim, and then they said that the app was a lot more user-friendly, so I’ve done that twice. But as far as the actual submission process, it has been easy. The contractors have been great and they fixed everything that I have had them work on. I really like my pest control company. They’re very friendly. They’re always asking me if I need anything else or if there’s anything they can do above and beyond.
Dear Jenna, On behalf of the entire team, thank you so much for the review and such positive testimony regarding your service experiences with OneGuard Home Warranties representatives and service contractors, and our app to set up service! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we truly value your business and we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 5, 2018
I had American Home Shield for many years on my house and I've had some issues every now and then with them. After talking to some of the OneGuard people who come to visit our office during sales meetings, I decided to give them a shot, and they’ve done fairly well with me. If I have any questions or any things that I thought I might have issues with, their sales rep has been able to help me out and get them taken care of for me. The contractors that they have sent have done what they needed to do and they’ve gotten fixed what needed to be fixed. I recommend OneGuard a lot with my clients that come up. I'm a buyer’s agent and I always try to get a home warranty plan on there. I have to give them a couple of different options, but I always let them know the experience I've had with OneGuard.
Dear Brian, Thank you so much for the testimony regarding your service experiences with OneGuard Home Warranties and Deb, your sales representative. Your satisfaction is very important to Deb and she is always happy to help with any questions that arise. OneGuard strives to provide the most comprehensive coverage in the industry, by service professionals that accurately diagnose and promptly resolve the situation. On behalf of Deb and the entire OneGuard team, thank you again for your continued business and referrals. We truly look forward to serving you and your clients in the future. OneGuard Home Warranties
Reviewed Dec. 4, 2018
Initially, we were with Allied Home Warranty but then they wrote us a letter saying that we'd be going to OneGuard. Since the transfer, I've called in for claims and OneGuard's reps have been good. They explained what we had to do, what was gonna happen and how long things would take. One technician came out, checked the equipment and told us what he had to do. They don't make the part that had to go to some of the stuff that we had anymore so we ended up having to buy new stuff. Still, the contractor came and put everything in for us. Our equipment has been working fine ever since. OneGuard is a good insurance company.
Dear Moses, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and ensuring you have a clear understanding of the claim process and timeline, is exactly what we strive to provide. Per the terms of your OneGuard home service plan, if we are unable to repair a covered system or appliance, we will replace it. We appreciated the opportunity to help with the replacement of your kitchen refrigerator. Please know it is always our distinct pleasure to assist you with all your home warranty and home services needs. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 3, 2018
I built a new home and wanted OneGuard's extended warranty option. Filing claims is simple. I call them, they put in an order and they have the contractor call to confirm the date and time with me. The contractors they've sent have all been good as well. They took care to protect the floors. They put on shoe covers and laid blankets out when they had to slide out the dishwasher. In general, having OneGuard gives peace of mind. I keep a busy schedule and just calling one number and not having to find a specific contractor make things easy. I’m a realtor and I refer as many clients as I can to OneGuard.
Dear Oscar, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties. It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly look forward to serving you and your clients in the future.
Reviewed Dec. 2, 2018
Submitting a claim at OneGuard has been good. The pricing with some of the vendors has not been good though. I had a hot water heater replaced, and the quote from the vendor was about $500 to $800 higher than I got it done for. The vendor sent out was professional and on time, but when you’re working and you have to get somewhere in the Metroplex, it takes a while. I live 20 minutes away from the house but if traffic’s bad, it’s more like 30 or 40 minutes. So, sometimes I might miss the window. I wanted a little more heads-up but when the tech was there, he was fine.
However, the timeline wasn’t great. We had been without hot water for about a week, and the tech said if we paid $200 more, he could get us in two days. If we didn’t do that, then he could probably get us in early next week. We’d been taking cold showers for a week and my wife was really unhappy. On one hand, I’m not gonna pay $200 just to go up in line. On the other hand, we’re not waiting until next week. So I told him we were just gonna get another quote. But OneGuard got their payment and paid us for the hot water heater, which came in a good amount of time. I just wouldn't use that company that came out again.
Dear Dave, Thank you for the positive review and also providing honest and most helpful commentary. Your feedback is extremely important to us and we sincerely apologize for the inconvenience you and your family experienced regarding scheduling. Please note OneGuard representatives can be reached at 888.896.0014, and are available to assist you 24/7, 365 days a year, if you need additional help with any of your service requests or have questions regarding coverage or pricing. On behalf of the entire team, thank you again. We truly value your business and look forward to working with you in the future. OneGuard Home Warranties
Reviewed Dec. 1, 2018
We purchased our home last July. We had to buy all new appliances and I wanted to make sure that they are gonna be working for a long time. We also had a bunch of different things that we had no knowledge of coming from Minnesota. We have a pool and a sprinkler system. We have a septic now too. None of these things were things that we previously had and we had no idea how to take care of them, so we wanted to make sure those were covered as well. We asked our real estate agent about home warranties that she would recommend and she referred us to OneGuard.
Their website has been good and I’m always able to submit things like claims. But where I found that OneGuard falls down is on backing up the work that their contractors do. We had some issues with a sprinkler tech that came out. The sprinkler had a leak we didn't know of and OneGuard didn't cover it. It says right in the paperwork that they don’t cover leaks which is okay. But the tech that came out turned the system on so it was pressurized. He said he was going to get some other things that he needed to get approved. What we didn’t know was on the far side of the lawn where we didn't go that much, it was leaking very badly. Our water company billed us for 180,000 gallons for a month. Our bill for water went from $100 a month to over $900 for the month. It was high because we have the pool and everything.
When the technician came back out three weeks later, he realized that he had pressurized the system so he turned it all off. He said we had a leak but he knew that before he left. But he didn’t completely disable the system. He just turned off the control system for it thinking it was not gonna do anything. But it was all pressurized so it was causing the water to leak. When we called OneGuard about it, they said that all of their companies were bonded and insured. The tech's company should take care of the problem. We tried working with the company but they told us that their technician took care of it and there was nothing wrong, so they were not gonna cover anything. OneGuard wouldn’t do anything either. That was really frustrating.
We’ve also had a couple different contractors who came out that we had an issue with. Our furnace was replaced by somebody that OneGuard was working with at the time. That was at the beginning of March. When we went to turn the furnace on this year, it didn’t work. OneGuard's contractor installed a natural gas furnace but we have propane so it's like a huge fire hazard because the furnace is not set up to burn the correct fuel. It either trips the circuit to turn off the thermostat so it doesn’t burn or it starts a fire. We were lucky that it did the first and not the second one.
We called the contractor and told them what was going on and that they needed to fix the problem. OneGuard is saying that they don't work with the contractor anymore. But the contractor is saying, “We need to get this fixed for them. We don’t wanna void their warranty because we went out and did work to fix what we did wrong in the first place.” Now the contractor is trying to get the okay from OneGuard to come out, do the work and fix the furnace. I haven’t heard about the status of this issue since before Thanksgiving.
With OneGuard, the process works well as far as getting the technicians out. There just isn’t a lot of responsibility on OneGuard's part for anything that their technicians might do. There's also the thing with refunding a service fee. We have the $69 that we have to pay every time a technician comes out. OneGuard never offered to refund that.
Dear Alisha, Thank you for bringing this information to our attention and providing honest and most helpful commentary. Please know your feedback is extremely important to us and we sincerely apologize for the delays in repairing the furnace. We have confirmed with the service contractor that the conversion kit for the gas valve was installed on November 30, 2018, and are happy to hear the furnace has been restored to proper operation. In addition, we look forward to further assessing the sprinkler system upon the completion of a leak detection. As discussed during our phone call, the leak detection is required to locate the origin of the sprinkler system leak. However, those costs are not covered by the home service plan. Once the leak detection has been completed OneGuard would like the opportunity to review those findings and determine the best next steps. Please note we are available 24/7, 365 days a year, if you need additional assistance or have questions. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to working with you in the future. OneGuard Home Warranties
Reviewed Nov. 30, 2018
Ralph ** called me today to let me know my coverage was set to expire. He arranged for automatic payment and helped to renew another policy which was soon to expire on another property. Ralph was very knowledgeable and helpful with regard to the policies. I'd also like to comment that in the nine years that I have been with OneGuard, I have never been dissatisfied with any department, whether it was to report a repair or purchase a new policy. Thank you OneGuard!
Dear Eleanor, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with Ralph! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We are so glad Ralph renewed both of your contracts and effectively answered all your questions, he really is exceptional, and your review made his day! On behalf of the entire OneGuard team, thank you again! We truly value your continued business over the last 9 years, and look forward to assisting you in the future. OneGuard Home Warranties
Reviewed Nov. 28, 2018
We've been with OneGuard for years now and we've been satisfied with them. We call in our claims and we've never had a problem, and the quality of the work of the contractors they've sent out has been fantastic. What I like about OneGuard is that they will definitely follow up. If the contractor can’t come at a suitable time, they will reach out to another one. They also call and check to see if we're satisfied with the contractor that came out.
Dear Keith, On behalf of the entire team, thank you so much for the 5 star review and such positive testimony regarding your fantastic service experiences with OneGuard Home Warranties over the 9 years! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Please know we truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 27, 2018
When I had a claim, there was a miscommunication between the OneGuard rep and the company of the plumber. I did not like that the rep told me that the plumber was gonna come to our house the same day between 3:00 and 7:00. I was upset because I relied on that information and I had to miss a day of work waiting for the plumber all day who did not show up. When I called back, it took forever for the rep to answer. I got the same person in the three times that I called, but she got the problem fixed quickly and she expedited the problem. The plumber came out the next day.
The rep was very polite through the whole process and though I was angry at her and took it all on her, she was not rude so I apologized. She understood that I was frustrated and she got me taken care of. I interacted well with the plumber and he explained why it was happening. He also told me something that I could take care of myself and save me some money before calling them out the next time it happens.
Dear Daniel, Thank you so much for the positive review and providing important feedback regarding your recent service experience with OneGuard Home Warranties, and also taking the time to speak with us this morning in response to your situation. Please know we truly value your business and sincerely regret the frustration you experienced when scheduling your plumbing appointment. We appreciate that you have brought this information to our attention and also your patience throughout as our representative promptly followed up on your behalf to ensure your appointment was successfully scheduled. Our top priority is your satisfaction and it is always our pleasure to assist you with all your home warranty and home services needs, and your feedback helps us improve. On behalf of the entire OneGuard team, thank you again for the opportunity! We look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 24, 2018
I've had a good experience with OneGuard Home Warranties. Submitting claims with them is a quick process. I file them online and after a couple of days, somebody would call me. The contractors that OneGuard has sent me have been good. They would finish the job in one appointment.
Dear Chandrababu, Thank you so much for the 5 star review and detailed testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our top priority and we always strive for prompt repairs completed by friendly and efficient service professionals. We are thrilled to hear this has been your experience, and we are truly grateful for the opportunity to help. On behalf of the entire OneGuard team, thank you again! We look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 21, 2018
Tricia ** was very helpful and friendly. This experience was perfect. When I got off the phone I actually had a smile on my face. Which we all know this is not something we experience often these days. Thank you Tricia.
Dear Ross, Thank you so much for the 5 star review and incredible testimony regarding your service experience with OneGuard Home Warranties and Trisha! Your satisfaction is our number one priority and Trisha was very happy to offer her personal assistance. We understand that needing a repair completed in your home can be a stressful situation. Trisha and all our representatives are always pleased to assist relieve this stress, create a service request, and hopefully put a smile on your face. This is truly everything we strive to do. On behalf of Trisha and the entire OneGuard team, thank you again. We look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 21, 2018
I would like to thank OneGuard for excellent service. I spoke with Chris ** and he saved my holiday. I was in a dilemma and Chris had calm me down and solve the problem by finding me a plumber a day before Thanksgiving where I am to have dinner at my home. Chris thanks for expertise... otherwise my holiday would have been a disaster. Again thanks to you and OneGuard. Because of you my family holiday will be bless.
Dear Lynya, Thank you so much for the 5 star review and incredible testimony regarding your service experience with OneGuard Home Warranties and Chris! There is never a good time for a plumbing stoppage and we understand the added stress when this happens right before a holiday. Your situation was extremely important for Chris to resolve, and the prompt and caring service he provided is everything we strive to do. On behalf of Chris and the entire OneGuard team, we hope you and your family had a very happy Thanksgiving! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 20, 2018
I was moving back to the States after being gone for 20 years. Everything is new to me and OneGuard was the very first suggestion of my realtor when I bought my house. I thought that the price was relatively good as far as it was. It was $69 every time. I looked into all the others and they're pretty much the same. Submitting a claim is easy. I make the phone call and schedule it. They call me back and let me know when. And then they call me the day before. I appreciate that fact because sometimes I forget whenever it's a few days out.
The contractor they sent out helped me because I didn't know the house very well, like when turning on the heat, there are two switches and I didn't know. It's up in the attic. He ran it down for me and it was great. Also, I have used OneGuard for insecticides before we moved in. Although the gentleman they sent out was very nice, he liked to talk more than spray chemicals. Other than that, everything is alright. I don't have any bugs, which is a good thing. So far, I've been very satisfied with OneGuard.
Dear Brett, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to provide you with our personal assistance. On behalf of the entire OneGuard team, welcome back to the states! Please know we truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 18, 2018
I’m a realtor and I’ve been working with OneGuard for eight years. The price is good and they have a special discount for realtors. I’ve also used a couple of other ones but I would come back to them. I prefer them to the other major warranties. Some other companies have all those restrictions but with OneGuard, mostly everything is covered in the warranty. Plus they've been prompt in their service.
It's quick and without hassle to submit claims. I would tell them what is needed and they would send a repair person to get the work done. Until now, I've never had any problem getting any major work done. But I’ve not had anything major other than the fan motor of my AC which was not spinning. Mostly, I get the pre-checks for the AC and the heater done. I've also had a little plumbing problem and that got done quickly. The contractors they send out are also very professional and prompt. They call half an hour before they’re on the way and do the photograph of who’s coming so I know who’s coming to do the job. They're very good. Overall, I’m happy with OneGuard.
Dear Rohinton, Wow! Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! We strive to provide the most extensive home warranty and home services coverage in the industry, by service professionals that are friendly, prompt, and efficient, and we always appreciate the opportunity to help. On behalf of the entire OneGuard, team thank you again! We truly value your continued business and referrals, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 18, 2018
We had a plumbing issue that needed to be fixed immediately. Unfortunately, with the holiday schedule and weekend coming up, we were told by the contracting company that the soonest they could come was Tuesday (4 days) after the event. Of course we were in distress, but Trish ** took the time to call several contracted companies and find us someone to come the SAME DAY. Her personal interest, kind and professional manner earned a loyal customer for as long as we are homeowners. Thank you so much for picking the right kind of person to be on your team.
Dear Toi, Thank you so much for the 5 star rating and detailed testimony regarding your recent service experience with OneGuard Home Warranties and Trisha! Your situation was extremely important to Trisha to resolve and she and appreciated the opportunity to offer her personal assistance to you, and find a contractor with same day service. We agree! Trisha provides an exceptional and professional customer experience, and your positive feedback and recognition made her day! On behalf of Trisha and the entire team, thank you again. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 15, 2018
The sales rep from OneGuard that we met was very hands-on. Any issues we had, she was on top of things. In addition to that, the claims process was easy. I just go online and do everything online. When I had an issue with the trash compactor, the first few people who came took a while to do anything. But when the right contractor came in, they took care of it. It was also easy to work with them.
Dear Victor, Thank you so much for the 5 star review and such positive feedback regarding your service experiences using OneGuard online and with our sales representative, Elaine! Our mission is to provide and enhanced online service request option for our valued homeowners, and your testimony is exactly what we strive to do! We also appreciated the opportunity to assist you with the replacement of the garbage disposal and your continued patience as we worked to achieve final resolution. On behalf of Elaine and the entire OneGuard family, thank you for your business and referrals, we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 14, 2018
I've been with OneGuard for five years and I like the service. Submitting claims is an easy process but they can improve on some of the contractors. The last two contractors were not good for me and I don’t wanna do business with those particular companies they sent to me. They didn't do their job quite well. One was supposed to unclog my toilet and my sink but the clog is still there. I was trying to tell the man that he needs to put the snake in there. He didn't do it because he said it worked. He ran a few drops of water in there and it went out. But when you run an actual bathtub or try to clean the sinks and fill them up, they don't drain. But he didn’t do anything.
Then the other one was supposed to fix my refrigerator but nothing could be done. He said that I didn’t clean the filter on it. But who pulls out a refrigerator to clean a filter? Nobody has told us to do that, ever. But aside from those last two experiences, the contractors OneGuard has sent out have been very good. Overall, they’ve been a great company for me and I've recommended them to several of my friends.
Dear Sherry, On behalf of the entire team, thank you so much for the 5 star review and providing important feedback regarding your service experiences with OneGuard Home Warranties. Our top priority is your satisfaction and we appreciate the opportunity to help you with all your home warranty and home services needs, and we apologize for any frustration you endured. Please know we are available 24/7, 365 days a year, if you ever need additional assistance with any of your service requests, or if you are still experiencing a breakdown after the service technician has left. Please note OneGuard also guarantees all repairs for 30 days, and if a problems persists with any covered item, we will arrange to send a contractor back to the home to further evaluate the situation. We truly value your continued business and recommendations to your friends, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Nov. 13, 2018
The OneGuard representative Joanna ** was outstanding. Her smile and pleasing voice radiated confidence over the telephone. She was exceptionally helpful in setting up a schedule for repair. She is exceptional in performing her duties. If I were now in business, I would hire her immediately.
Dear Lefty, Wow! Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with Joanne! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We completely agree! Joanne is exceptional in performing her duties, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 12, 2018
We are snowbirds and have a couple of rental in Sun City West. OneGuard is wonderful for taking care of the issues that come up with the rental homes when we are not in AZ. They have great contractors that they use and they seem to always be able to make the tenants happy!
Dear Dee, On behalf of the entire team, thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and your testimony is exactly what we strive to do. Please know we truly value your continued business and the opportunity to help, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 7, 2018
Update on 02/02/19: UPDATE to "Fraudsters & Hacks" review on 11/7/19. The Washer warranty ended up taking over a month to resolve. Having been close to two weeks without a washer I decided just to buy one and deal with the warranty later. When they finally got back to me, they tried to replace a compact stackable washer with a full-size washer - presumably the cheapest replacement they could find. They then found the cheapest stackable washer they could find which was a different make. Even in their own literature, they indicate that different makes cannot be stacked, but even if you decided to do it anyway, the dryer I have has to be plugged into the washer which wouldn’t have worked with their replacement.
I agreed to the cash out option, $473 to replace the broken $1,000+ washer. I received the check somewhere between the first or second week of December. The initial service request was on 11/4, and the date of check was 11/15. I called inquiring about the check the first week of December and representative informed me that a check had been cut but they need to sit on the check for so many days in order for other processes to be validated.
So in summary, if get you insurance on say Lexus and don’t mind it being replaced by a Honda Civic, and don’t mind waiting over a month to get the replacement - I guess the service isn’t so bad. I had planned on canceling this contract once everything was finalized, but with the holidays and work commitments I kept forgetting about it until the automatic deduction hit my account. Interestingly, I received a letter today that read in part, “We are writing to inform you that due to OneGuard’s policy regulations and service expectations, we are unable to renew the above listed contract”. Well let’s see if they cancel the auto bill, I’m guessing not… I'm actually giving them two stars this time instead of the previous one, as they did supplement the purchase of a new washer - however customer service-wise, they are sub-par at best!
Original: In short – DO NOT USE THIS COMPANY. You are better off paying yourself every month, and sticking it in specific use savings account. They are fraudsters – hacks – and just all around incompetent. If you want to know the detail, see below. I have been a customer of OneGuard for over four years. I have rarely ever need to use them other than the yard pest control services that they also provide with your contract. However, within the last year I have had an issue with my front load washer. When in the spin cycle, smoke would come pouring out of the machine, and when I’d open the door you could smell and see burnt rubber.
I called OneGuard and they sent a tech out to look at the problem. The tech only examined inside the door, and bent the inside of the tub edge with a screwdriver. He then called it fixed and left. I called OneGuard to tell them the issue wasn’t fixed, and the representative told me that they do not fix anything that isn’t broken. She argued that even though it was smoking and melting rubber, it would have to be not running for them to warranty it.
I kept using the machine by putting it in delicate spin cycle for about a year, until 11/4/2018 when it completely stopped working. I called OneGuard again, who said they would send someone out, and then asked if the credit card on file was ok to charge the service call fee. Uh, pardon me!? My exact response was, "No, I’ve already paid for you to come out for this problem, you refused to address the issue, this is on you." There was a long pause, then she responded by saying, "Ok I’ve set you up with X company, and you should receive a call sometime tomorrow to schedule a time."
Two days later I notice a charge on my credit card from OneGuard. I call to tell them if they don’t want to be reported for credit card fraud, they may want to consider reversing the charge on my account, since it was specifically stated that they were not authorized to charge my account. They agreed to reverse the charge and bill me later (at which time they adamantly refused to waive the service call fee that was due to their negligence and refusal in fixing the issue to begin with). However, all they did was reverse the charge on their books, and left the charge on my credit card. As of right now they are saying that I owe then the service call fee, even though my credit card says otherwise. The saga continues as of 11/7/18.
Dear Rich D, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please be assured we have always acted in good faith in our efforts to serve you and within the parameters of the service agreement, and we sincerely regret your frustration. Please know OneGuard guarantees all repairs for 30 days, and if a problems persists with any covered item, we will arrange to send the contractor back to the home to further evaluate the situation. OneGuard originally assessed the washer on June 29, 2017, and adjusted the seal to correct an error code. On November 5, 2018, you contacted OneGuard advising the unit was still not working, which was outside the 30 day window. Therefore, we explained a new trade service fee was due per the terms of the agreement. We apologize the representative charged your card when she created the service request on your behalf. We have temporarily refunded the fee and have arranged to charge the card when the service request is completed. You should also receive e-mail notification before the card is charged. As of November 8, 2018, we have confirmed OneGuard is replacing the washer and we have spoken with you directly, advising our Fulfillment department will follow up next to present you with options. Thank you again for allowing OneGuard the opportunity to provide you with this information. We sincerely hope it helps and that you will consider updating your review to reflect our efforts of assistance. OneGuard Home Warranties
Reviewed Nov. 6, 2018
I requested service to get our garage door fixed. We immediately received a reply from a contractor through OneGuard warranty. Unfortunately the times that were available for the contractor to come fix our door did not work out well with our schedule. I called OneGuard and spoke to Trisha ** and she went out of her "Where are you," to find a contractor that would work on the weekend. She immediately set everything up for us. OneGuard and Trisha, thank you!!!
Dear Veronique, On behalf of the entire OneGuard team, thank you so much for the 5 star review and such positive testimony regarding your service experience with Trisha! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Your situation was extremely important to Trisha and she appreciated the opportunity to help locate a contractor that could provide you with a more convenient appointment. We have also shared your rave review with Trisha and you really made her day. Please know we truly value your continued business over the last 6 years and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Nov. 6, 2018
OneGuard Home Warranties is very deceitful. They tell you parts of the truth and seem to purposefully leave out convenient details. Details that cause the customer financial and emotional hardship. The benefit to having a home warranty is to help ease the burden of things that break or go wrong in your home. OneGuard lacks any empathy, customer care or personal touch. You’re a name on a paper... they just want your money. Save yourself the stress, tears and frustration and choose another company to warranty your home. Hoping my review will save someone else from this hardship!
Dear Nichole, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know our top priority is your satisfaction and we sincerely regret your frustration regarding our efforts of assistance and explanations of coverage. OneGuard does not reimburse for repairs or replacements completed outside of the warranty, and requires that an authorized OneGuard service contractor complete a firsthand diagnosis. In your situation, the supervisor you spoke with offered to review your itemized invoice for work performed outside the warranty to determine if OneGuard could help offset your expense, and you opted to cancel the agreement. Please be assured we have honored your request. Thank you again for allowing OneGuard the opportunity to provide you with this information. We sincerely hope it helps. OneGuard Home Warranties
Reviewed Nov. 2, 2018
I want to give my Kudos to Customer Service Representative Joann ** for her professional and friendly service. I had several problems in which she handled very professionally and was very helpful and friendly. She was a pleasure to talk to and definitely an asset to your company. Thank you OneGuard for your great service!
Dear Cheryl, On behalf of the entire OneGuard team, thank you so much for the 5 star review and such positive testimony regarding your service experience with Joanne! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your situation was extremely important to Joanne and she appreciated the opportunity to provide you with her personal assistance. We have also shared your review with Joanne and you really made her day. We truly value your continued business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Nov. 1, 2018
Long time customer. AC went out. OneGuard bid over 2500 above other quotes. Tried to work with them over 6 months. Got additional bids, many phone calls. Finally used another vendor rather than pay deceptive company any more of our savings. OneGuard did not reimburse one cent for covered claim. They used semantics to get out of paying. Cancelled warranty but they continued to debit our bank account. Stay away from this company. They are crooks, plain and simple.
Dear Suzanne, Thank you for bringing this information to our attention and providing OneGuard the opportunity to review your situation firsthand. Please know our top priority is customer satisfaction, and we truly regret your frustration regarding your cancellation and error we made. Please be assured we have honored your request and cancelled the contract. We have also backdated the cancellation to the original date of your request and credited the premium payments we should not have collected in September and October.
Please allow us to address your reimbursement request. On August 13, 2018, OneGuard Home Warranties acquired Allied Home Warranty contracts and became the point of contact for all service requests created on or after this date. Please note Allied still honors service requests per contract terms prior to August 13. In your situation, the service request for the air conditioning system was initiated in May of 2018, which was before OneGuard’s acquisition. Therefore, OneGuard recommended for you to contact Allied directly at 855.236.1313. Allied representatives are still available to assist you and answer your questions.
Thank you again for allowing OneGuard the opportunity to provide you with this information. We sincerely hope it helps. OneGuard Home Warranties
Reviewed Nov. 1, 2018
OneGuard’s claiming process is easy and simple. I submit the claim over the phone and speak to a person. They have courteous and efficient representatives and technicians. I had them do the work once and it was done very well.
Dear Khan, Thank you so much for the positive review regarding your service experience with OneGuard Home Warranties. Our top priority is to always exceed your expectations and provide first class customer service. We are thrilled to hear that you found our representatives and technicians courteous and that your claim ran smoothly from start to finish. This is truly everything that we strive for! On behalf of the entire OneGuard team, thank you for your continued business, we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 25, 2018
My contract with OneGuard requires them to replace a broken dishwasher with one that has similar features. The primary reason that we picked the one we have - a Bosch - is the third rack for utensils, a feature they promote as one of the top 3 features of the product. OneGuard claims that it's not a feature, really because they get a good deal on GE appliances and just want us to take one of them.
Dear Doug, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know our top priority is your satisfaction and we sincerely regret your displeasure with the replacement dishwasher. We understand how important the third rack is to you. However, it does not affect the primary operation of the unit. Per your OneGuard service agreement, OneGuard is responsible for installing equipment comparable in features, capacity, and efficiency. OneGuard is not responsible for matching identical colors, brands and dimensions, or any features that do not contribute to the primary function of the covered system or appliance. In your situation, OneGuard presented you with three options: replacement, upgrade, or check. We also provided you with pricing for a Bosch unit, and you accepted the GE replacement. Thank you again for allowing OneGuard the opportunity to provide you with this information. We sincerely hope it helps. OneGuard Home Warranties
Reviewed Oct. 23, 2018
Early last week I had to call OneGuard. The call was answered by Sabrina **. Sabrina went with me to each portion of my concern and before hanging up, she confirmed our conversation and what I exactly needed. The call at no time felt scripted. She was real and kind. Provided real human qualities in her comprehension of my issue. I never felt like I was being rushed or cut off. It's people like Sabrina ** is a large part of why I have stayed with OneGuard. Not to mention, OneGuard resolved the issue the first time. That means a great deal!
Dear David, Thank you so much for the 5 star review regarding your service experience with OneGuard Home Warranties and Sabrina! Your situation was extremely important to Sabrina and she and appreciated the opportunity to offer her personal assistance. Please know we have also shared your review with Sabrina, and she loved the positive feedback and acknowledgment. On behalf of the entire team, thank you again! We truly value your past business and hope to serve you in the future. OneGuard Home Warranties
Reviewed Oct. 22, 2018
When we were choosing a home warranty, the realtor handed us flyers on several and said they didn’t endorse any of them. I researched the ones we had on the flyers, and then we searched home warranty companies. OneGuard seemed to get good reviews overall, so we went with them. Their pricing is competitive, and they seemed middle-of-the-road in terms of price and what they offered. The employees are fantastic too and in terms of communication, reachability, and accessibility, they’re great. They do what they’re supposed to do, and they’re responsive. You call them, they start a claim, and then they start a process. They email you right after you get off the phone so that you have the details available to you, which is fantastic.
OneGuard does the best they can with the vendors they get, but we did not have a very good experience with about half of them. We live in a suburb outside of Austin, and the contractors that were available to us weren’t who we would've ever hired had we been able to pick. One person never showed after weeks of trying. OneGuard tried to get a hold of them, but they never responded, so we were refunded our money immediately. We had another vendor and we ended up taking the whole situation over and doing it out of pocket. We would've picked different people who we communicated better with or that were able to come quicker because sometimes the process took a long time.
There’s a lot of back and forth, and that’s the nature of all warranty companies, but there were certain things we would've rather worked with different people or had things done quicker. Getting vendors is a toss-up. There are also those that respond and those that were awesome. The pest control company they sent were great, and the guys that changed the keys were awesome. I would recommend OneGuard and that somebody get the more extended plan than we got. There were some limitations that I wish we had gone the extra mile and added some other options on our warranty plan, but that was our choice. OneGuard is a great company to work with and they’re reliable.
Dear Candice, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties. It is our most esteemed pleasure to assist you with all your home warranty and home service needs, and we appreciate the opportunity. Thank you also for providing important and beneficial feedback. Please know we take your comments seriously as they help us in our constant pursuit to provide effective communication and the best customer service to properly route every claim process. We also appreciate your understanding of how coverage works. Please note that we allow our customers the opportunity to customize their plans according to their specific service needs. We are available 24/7, 365 days a year, to offer our personal assistance and answer your questions. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 22, 2018
There have been 2 times I've had to use you on rental condos. Microwave was not covered. You said the door handle was cosmetic. It is not. It is necessary... My second encounter was on replacing washer element. Your repairman was there for less than 3 minutes. Did not wait to see it get to rinse cycle, your attendant on duty was rude, interrupted, and talked over me. Denied they missed it, serviceman had to come out twice, and you charged for 2 service calls. Ridiculous.
Dear Gary, Thank you for bringing your concerns to our attention and providing OneGuard the opportunity to review your situation firsthand. Our priority is your satisfaction and we sincerely regret your frustration. In December 2017, a service request was created for the microwave oven that was not heating, and two microswitches were replaced to fix the unit. The contractor also noted the cover for the microwave handle was missing, advising it was securely fastened and opened and closed the door as it should. OneGuard repairs or replaces components that impact the mechanical function of covered items. The missing cover did not impact the use of the microwave, and was not covered by OneGuard.
On the initial service call for the washing machine in August, the contractor determined the water to the unit was off. He turned the water on, tested the unit to ensure it adequately filled, and confirmed it worked properly. A follow up call was placed to OneGuard due to the unit not cycling intermittently. We arranged for the contractor to return to the home and he replaced the machine’s lid lock to complete the repair. OneGuard guarantees all repairs for 30 days, and only one trade service fee was charged for this request.
Thank you again for allowing OneGuard the opportunity to provide you with this information. Please know we truly value your continued business and we look forward to serving you in the future. OneGuard Home Warranties
Updated review: Nov. 5, 2018
Well they came back out and repaired the breaker box and installed the correct circuit breakers. I'm just happy it is fixed. Thankyou OneGuard for your help.
Original Review: Oct. 22, 2018
Called them for an electrical Issue. And yes they set a Tech the next day. Very quick. But they would not fix the entire issue. They have a $101 service average cost per month. Tech they sent denied the claim. As it would cost about 2000 to fix. And drive his monthly average way up so they wouldn’t contract through him if it gets too high. So much for customer service. Not happy. I will not be renewing my home warranty with them. They covered the 2 circuit breakers but would not replace the panel. The issue stated was that the panel has the wrong amperage circuit breakers installed. They are the same ones that were there when they did the inspection on my house which at the time passed their warranty inspection. They will not cover it and have rewarded the Company and techs they send to do as little as possible to fix your issues. Truly not happy.
Dear Jerald, Thank you so much for bringing your situation to our attention, and please accept our sincerest apologies for the frustration you experienced due to the mistake OneGuard made regarding coverage. We believe we have made the situation right on your behalf and the electrical breakdown has been successfully repaired. Please know we hope to gain your trust in OneGuard and the great service we offer our valued homeowners. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Oct. 18, 2018
OneGuard is a good place to go. For as much as I've been with them, they've done good. They will do what they're supposed to do and they get claims done when they're supposed to. It doesn't take long either. I always call and talk to somebody when I submit a claim. And the representatives have answered all my questions. They've gotten the job done right and I'm happy with them. A company would call me back in about 48 hours then they would come out and do the work. The contractor OneGuard sent out was good too. They knew what they were doing and they told me what I would need to do if the issue happens. They've done a great job and everything's been going great since then.
Dear Dean, On behalf of the entire team, thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and your testimony is exactly what we strive to do. Please know we truly value your business and the opportunity to help, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 15, 2018
When I moved into my house the circuit breaker in two rooms would pop and one light switch was not working. I used the home warranty and paid their $69 fee. They came out and said the breakers are faulty and needed to be replaced as well as the light switch. OneGuard said they would not pay for the light switch because it was automated (only will pay for a “standard switch”). OneGuard said they would only cover the one circuit breaker for one room too. So now when plugging anything into that room another breaker will pop. They refuse to fix this. The electrician said multiple breakers need replaced but OneGuard will not cover.
I’m am currently having to pay $69 again for them to send somebody out again because the random popping of circuit breakers they believe is “a new work order” even though clearly related. I also bought the light switch from Home Depot for $45 and had it installed myself. Very disappointing. I’m in the military and move often and not had a warranty company tell technicians to specifically not fix something they find wrong just so they can charge the homeowner $69 again and again. The hardest thing about moving in the military is you don’t know anybody where you move and have nobody you can trust to fix things and not take advantage of you. Just when you live in a place long enough to find people you can trust you get moved again.
Dear Eddie, Thank you for bringing your concerns to our attention and providing OneGuard the opportunity to review your service request firsthand, and allowing us to arrange for another electrician to assess your situation. Our top priority is your satisfaction and we sincerely regret the frustration you experienced. Please be assured we have confirmed additional repairs have been successfully completed with no additional fee. We are also available to assist you 24/7, 365 days a year, if you need further assistance. Please know we sincerely hope to have effectively addressed your concerns and that you will consider updating your review to reflect the outcome. Thank you again for the opportunity. OneGuard Home Warranties
Reviewed Oct. 15, 2018
I have had OneGuard as my home warranty for a little over 6 years. They have gone out of their way on more than one occasion to make it an excellent experience. Any issue I have ever had has been the length of time it takes for a vendor to be able to come to the house, and even those times, OG has made a number of calls to get someone out as quickly as possible. Ivan ** and everyone at OneGuard are proud of their warranty company (as they should be, it's the best coverage I found in all of my research) and it shows. I highly recommend them!
Dear Jennifer, Thank you so much for the 5 star review and such incredible testimony regarding your service experiences with OneGuard Home Warranties over the last 6 years and Ivan! Your satisfaction is our number one priority and Ivan was very happy to offer his personal assistance, and appreciated the opportunity to help. We have also shared your rave review with Ivan and you really made his day. On behalf of the entire OneGuard team, thank you again, and congratulations on the sale of your home! Please know we truly value your many years of business and recommendations, and hope to have the opportunity to serve you in the future. OneGuard Home Warranties
Reviewed Oct. 13, 2018
As a Real estate Broker, I have sold over 75 OneGuard Home Warranties in the past 20 months. I believe in the company and they are truly one of the BEST Home Warranty companies out there. When it came time for my own Personal Home to get a home Warranty, I was told I was not able to receive a discount or anything off the price of my personal home Warranty. Pretty unfair seeing that I am on the front line of sales for this company!!! I am no longer eager to recommend OneGuard to my home buying clients. I let them make their own choice. I have zero incentive to continue to push this home Warranty.
Dear Donna, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. We truly value your business and referrals, and we apologize for the frustration. The pricing on your existing OneGuard warranty reflects a real estate transaction, and the pricing on this type of plan is discounted. Upon renewal, the price generally increases. In your situation, as a realtor, if you renew your OneGuard warranty, you will still receive a discount. We have also noted the account to show you have an agent plan. Please know we sincerely hope this information helps and that we have the opportunity to continue to serve you and your clients. Thank you again for your time and consideration. OneGuard Home Warranties
Reviewed Oct. 13, 2018
When I first bought my house, the seller included a one-year warranty for free from Allied Home Warranty. During that year, a small little thing happened with my air conditioner that got taken care of. I just kept it mainly for the peace of mind that if anything goes wrong with my appliances, my water heater, plumbing or the different things that it covers, I would be covered and I would only have to pay a $60 fee versus having to pay for the full amount. Eventually, OneGuard took over and I was sent a letter saying that OneGuard would be my provider going forward.
OneGuard's website is easier to navigate. It's more user-friendly and I like the information that I get when I log in. I can see the previous claims and what were done with it. I also like OneGuard's process better than Allied. It's easier to process a claim and the communication I've gotten in regards to the service request was better. With the seven claims in the whole six years that I've had a warranty with Allied, it happened very often where they didn't have a service provider in my area. So, they would authorize self-service where I could pick my own company. The problem with self-service is you have to pay for the entire thing upfront and you have to wait about eight weeks to get reimbursed. And that's one thing I did not like with Allied.
So far, I've only had one claim with OneGuard and my interaction with their rep was nice and smooth. The rep was very professional and very friendly. Luckily, they had a contractor for my air conditioning issue. It was completely out and the technician went out there quickly, fixed it the first time and got me back up and running again. He did a great job. The air conditioning has been working perfectly since then. I was very happy with the technician and I hope that if anything happens again, they'd be the company that would go out there to fix it. Overall, it has been a pleasant experience.
Dear Angel, On behalf of the entire team, thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help and love the feedback. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 11, 2018
Home warranties have been beneficial for me and I chose OneGuard because of what one of my co-workers told me. You can file a claim online, but I always call in and it's easy. I had several call-ins because I had several problems going back and back, and the reps have been nice. The contractor was good as well. They come do their job and they’re gone. They’re very professional and they keep it that way.
I’m very pleased with the services and when I call, they come right out. Within four hours, somebody calls, but I am contacted through email because I’m at work and I can’t keep my phone on me. When I checked my email, I saw that they already set up an appointment to come out, so that worked perfectly for me because I didn't have to play phone tag. OneGuard is excellent and everything is good and right with the repairs too.
Dear Loretta, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 3 years! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 9, 2018
A home warranty is a good thing to have when you’re buying a house. I had another home warranty company that OneGuard bought out. We just transferred over. The claim I’ve submitted with OneGuard was taken care of really well. I did it over the phone and it was very easy. I told the rep what my problem was, and she said she would send somebody out. I was very happy with the contractor. My problem happened on a Saturday. It was a leak, and I was afraid that I couldn’t even get anybody until Monday. So, I called on Friday and the contractor had the issue fixed by Monday morning. I had a good experience with OneGuard.
Dear Ryan, On behalf of the entire team, thank you so much for the positive review regarding your recent service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Please know we truly value your continued business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Oct. 8, 2018
My landlord has a contract with OneGuard and as a tenant I called OneGuard to report an outdoor pipe leak. I had the pleasure of working with the most helpful and thorough individual, Cynthia **. Cynthia was caring, personable, and thorough. She waited for me to email photos and she made sure to understand the precise source of the problem, then emailed the repair company the images and issue at hand. Cynthia also was thorough in ensuring that I had permission, as a new tenant, to request OneGuard's services. She placed me on hold and reached out to the landlord in order to confirm that it was ok for me to request services. I happen to be friends with the landlord, so of course, he and I appreciated that very much.
I cannot say enough about the personable service that Cynthia provided. She made me smile and made me feel like there was a caring "human" on the other end, as opposed to feeling like a number. It made me think that OneGuard must be a good company in order to keep good people like her on staff. (And by the way, it was a Sunday. She sure had an amazing attitude for working on a Sunday). Thank you, Cynthia! I hope you are treated as good as you treat the customers.
Dear Jennifer, Wow! Thank you so much for the 5 star review regarding your positive memorable service experience with OneGuard Home Warranties and Cynthia! Your situation was extremely important to Cynthia and your testimony is exactly what we strive to do. Please know we have also shared your rave review with Cynthia and she loved the positive feedback, and appreciated the opportunity to provide you with her personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 8, 2018
I had the warranty with OneGuard when I bought the house two years ago and it seemed like a good program, so I stayed with them. When I submit my claims, I could go online or call, but I prefer to call. It has been an easy process and their reps have been very helpful. The contractors who came out were very professional as well. They did an excellent job and they didn’t try to con me. So far, I'm very pleased with my experience and I would recommend OneGuard.
Dear Eric, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 6, 2018
We purchased a house and the seller provided a dollar amount for a home warranty. I searched, found OneGuard and they meet expectations. We had an electrical issue and I had someone come out and take a look at it. My wife was present when the contractor arrived and the repair was done just as we had expected it to be done.
Dear Thomas, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties! Your satisfaction is our top priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 5, 2018
We have had OneGuard for 6 years now and couldn't be more pleased. Just renewed for another year. Service is outstanding. Every single request was quickly acted on and resolved. I had other companies in the past, but none anywhere close to OneGuard. Cannot more highly recommend this company.
Dear Richard, Wow! Thank you so much for the incredible 5 star review regarding your service experiences over the last 6 years with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and your testimony is exactly what we strive to do. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and high recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 5, 2018
I've been a OneGuard customer for as long as I've been a homeowner. I bought an older home and the first year of the home warranty was paid for by the previous owners of the property. I used it several times that first year and when I realized how much money I was saving, I continued. I've also looked at other companies and their coverage isn’t as comprehensive.
Submitting a claim with OneGuard is very easy. They have flowed along with the advancement of technology, allowing for online booking and even making a payment with a credit card on file. The contract is clear as far as what I can expect and what's not covered. Their reps are always available and extremely friendly. It's very easy to get in touch with somebody. It's a fair and dependable service and overall, a good value for the money. I would tell friends that if they need a home warranty, OneGuard would be the best company to go to.
Dear Patricia, Wow! Thank you so much for the 5 star review and such incredible testimony regarding your service experiences OneGuard online and also our service representatives over the last 9 years! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this worked for you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 3, 2018
OneGuard was our only option for a home warranty when we bought our house. Thus far, getting people out to our place to handle our claims has been easy. However, what is covered by the warranty has been an issue. We were having issues with our faucet outside. Something broke in it during the freeze but then our warranty didn't cover any of that. OneGuard let me know right off the bat that it wasn't covered. Even so, their reps have been good for the most part.
Dear Isabelle, On behalf of the entire team, thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction with all your home warranty and home services needs, and we appreciate the opportunity. We also appreciate your understanding of how coverage works and we are available 24/7, 365 days a year to offer our personal assistance and answer questions. Please know we truly value your continued business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Sept. 27, 2018
The Realtor that we bought the house from introduced us to OneGuard and we’ve been dealing with them for about 15 years now. Back then, it was a lot cheaper and everything was done between OneGuard and the property management. I was never contacted unless it was something major. Right now, I have a bill from OneGuard for a service call which was taken out already through my property management so that’s an issue that I have to call on. It's like the two of them are not communicating for some reason. In the past, I’ve never had a problem with OneGuard taking care of anything, but it seems likely that this last year the new property management hasn’t been taking care of it like they should. Overall, OneGuard is a good and reputable service. I have a positive experience with them.
Reviewed Sept. 25, 2018
We were sold a home warranty during the sale process for our new home. We had a few things noted during the inspection period which looked like they might become a problem in the short term, so the realtor made the seller pay for the first year of the home warranty service from OneGuard, and told me that we could count on them to solve our problems if one developed. Shortly after moving into our new home, an exhaust fan in our garage went bad. It's a small fan that pulls air through the garage to keep it cooler (we live in Arizona). Not much different than an exhaust fan under the hood of the range, or in the bathroom (bigger than a bathroom exhaust, but about the same size as in a big range like a Viking).
I called OneGuard and they said "You're in luck, that's covered. Exhaust fans are covered as long as they work only in one area, and they aren't meant for the whole house as in an attic fan." They called the company to do the repair, and that guy called me by phone and asked a couple of questions and then never came out. Turns out he had called back to OneGuard and they "re-thought" the decision about my fan, and declined going forward with a repair. Their excuse? "Well, it's more like an attic fan or a whole house fan, and we don't cover those." As I said, it's only in one room (my garage) and so that's blatantly not true. It has no effect on my whole house, and it's not in an attic.
I called Better Business Bureau and reported them. They lied to the BBB and told them that they had dispatched someone to my home for an inspection, and that it was a non-covered style of fan. That was just not true. No one ever took any notice of my fan. I had a 2 or 3 minute call from the electrician they called and he said that I needed a mechanical contractor, not an electrician, and he called them and told them that. I have never worked with such a group of people in the past, who are prepared to lie or do anything they can to support their 'verdict'... You will not be satisfied if you buy from OneGuard, and I hope this story serves as a warning if you are considering a home warranty.
Dear Dave, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know the service contractor contacted OneGuard Authorization, advising he spoke with you directly upon receiving the service request for clarification. He stated that you told him the item in question is a garage exhaust system, designed to remove heat from the garage. The unit is installed in the wall of the garage, equipped with an 18 to 20 inch fan blade, thermostat, and duct-work. Based on this description, he informed OneGuard that he does not work on this type of exhaust system. Please note in accordance with the terms and conditions of the service contract, we have informed you that attic fans and whole-house fans are not covered. At this point, we are awaiting information from you to demonstrate an exhaust fan comparable to what is installed in a bathroom or Viking range hood. Thank you again for your consideration. We look forward to receiving your information and will follow up accordingly. OneGuard Home Warranties
Reviewed Sept. 24, 2018
I have had 2 experiences with OneGuard during my first year and both were handled very quickly and professionally! Thank you for finding first rate service people to handle any homeowner problem! One was AC related during a monsoon storm and the other was a plumbing issue with leaking water which were both taken care of right away! I would highly recommend this quality and professional Company and those that they contract with!
Dear G. Gallo, On behalf of the entire team, thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and the testimony you provide is exactly what we strive to do. Please know we truly value your business and recommendation, and we look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Sept. 22, 2018
Submitting a claim with OneGuard seems smooth and it is very easy to do online. Also, the claims reps over the phone provide good service. The contractors who have come out are professional and good in doing what we needed done. So, I would recommend OneGuard and I'd tell others to look into them and see if they have any packages that would suit their needs.
Dear Mairelis, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you when creating service requests online and also with our with our phone representatives. On behalf of the entire OneGuard team, thank you again! We truly value your past business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 21, 2018
Although I have OneGuard, I have another warranty company. However, if I could switch it to OneGuard, I certainly would. My experience with them has been superior. I have rentals and my renters talk with OneGuard. There has been a couple of hiccups since I’ve used OneGuard but nothing glaring. It was a he-said-she-said type of thing. As a homeowner myself, when I need a plumber or an electrician, I’d be lucky to get one because they’re so damn busy. With OneGuard, when you call, you get a response the same day. And typically, they’re out there within 48 hours which is unheard of. They are very courteous, friendly, helpful, prompt, and efficient and fast.
Dear Rob, On behalf of the entire team, thank you so much for the 5 star rating and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. We are also available 24/7, 365 days a year, to offer our personal assist if you experience any hiccups with any of your service requests. Please know we truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 20, 2018
OneGuard took over our policy with Allied. We tried to schedule a heater check (provided in Allied's contract) in September before the policy expiration but OneGuard will not do it until October, which is after our policy expires. We do not plan to renew because the one AC check we had was done very poorly and we even paid for that service call. Two other repairs needed during our first year were not covered under the policy. If you're considering a home warranty policy, read it very carefully and plan on getting less than it says. I'm sorry we paid for the first year but we will not repeat the mistake.
Dear Carl, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Please know our top priority is your satisfaction and we sincerely regret that our efforts of assistance have not been successful. Although your contract with Allied was going to expire, we offered to create a service request on your behalf for the heating system tune-up. Please note if you choose to renew the contract and repairs are needed, OneGuard will repair or replace selected covered items that breakdown as a result of normal wear-and-tear conditions. Thank you again for your consideration. We sincerely hope this information helps. OneGuard Home Warranties
Reviewed Sept. 20, 2018
I'm still trying to have them reconsider their denial decision but it has been 2 weeks of nightmares. I’ve had 2 independent a/c contractors come check my a/c to have 2nd and 3rd opinions and they agree that the main leak in my upstairs a/c is due to wear and tear, but Speedy a/c, the contractor the insurance company sent, is saying the leak is coming from the part of the unit at our backyard (the condenser), there is some deterioration in that part (first they said due to dog urinating there over time, then they changed their story saying it was from water damage from the sprinkler head close it. The sprinkler does not hit it, and if it was from the dog, it had to be from prior owner's dog because our dog doesn't pee there and we've only been in this house for 3 months - they should cover it at least under the no-fault clause in our contract).
I've escalated my claims complain to their costumer relationship department and the rep Andrea who's helping me is now telling me that to have Speedy come back to the house to look for leaks in the evaporator coil (part in the attic) would be ANOTHER CLAIM! I asked her to reconsider - it should be consider a “recall,” she said she went back to our call when I filed the claim and I said the problem is in the part of the unit at the backyard (was making a noise or something so my husband called our regular a/c guy and he suggested we turned it off).
It is so ridiculous that they would not check for leaks in the part of the unit in the attic and that Andrea would say that because I mentioned the condenser they only checked that. Which is also not true, my husband was home when they came, and Speedy spent a while in our attic, so I called them and rude lady who answered the phone said they only checked for compatibility and not for leaks in the evaporated coil (attic) because they already found a massive leak in the condenser that wouldn't be covered anyway.
One of the other a/c company I consulted, said the condenser has a minor leak and the major leak is in the evaporated coil and due to wear and tear, and the other a/c contractor said he didn't see any signs of leaking in the condenser and that the leak must be in the evaporated coil. They basically both agreed. I've spent so much time now talking to Andrea, going in circles, emailing her proof, and she hasn't gotten back to me yet from my last email yesterday. I am considering arbitration because their contract basically says you can't sue them, but of course arbitration is costly and time-consuming. Aurghhh... I'm just so mad and disappointed!
Reviewed Sept. 19, 2018
Middle of my fourth year with them. The most honest and forthright of them all and I have researched them. I have had so much as falsified contracts from others. Be careful. OneGuard does exactly what they say and when they say it will happen. I will be with them as long as I am a homeowner.
Dear Carl, On behalf of the entire team, thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and the positive testimony you provide is exactly what we strive to do. Please know we truly value your continued business and loyalty, and we look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Sept. 15, 2018
We bought the house a couple of months ago and the real estate agent knew about five warranty companies. She said that she did not wanna go on the line to recommend one over the other but that she didn't know of anybody that had a problem with OneGuard and that her customers had the best experience with OneGuard over others. So we signed up with them.
With the first little go-around we had with OneGuard, we had a thermostat issue and we didn't realize we were going to pay a $70 service fee to have it fixed. Then three weeks later, the air conditioner messed up again and we had to pay another $70. But it turned out that the real problem was the air conditioning unit was going out. So I called OneGuard the second time and their reps were typing my claim in to Grace Air to come fix it as we were having our conversation and me giving them my credit card. And by the time I got off the phone reporting, I had Grace Air calling me and saying they had a service technician in the area. So we had a technician there in 40 minutes.
The next day, by noon, we had a new 5 Ton air conditioning unit and it cost me $1,000. I'm not sure what that was for but I was certainly happy to have a brand new $4,500 air conditioning unit sitting there. I was gonna have to pay $950 to Grace Air to reposition the unit on a new pad but we just put it right back where it was. The property line is so close to our retaining wall that there is nothing else you can do but put air conditioning unit right back where it was. That the air conditioner works great now and we're totally pleased with how Grace Air bent over backwards to get a unit in quickly for us, knowing how hot it is in Texas at this time. It was 103 outside when that happened and it was over the Labor Day weekend when we had guests coming in, but they had us cooled off by the afternoon.
Dear Dennis, Thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your recent service experience for the air conditioning system! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback and opportunity to help. Please note the out of pocket expense was for items not covered by the contract which included code modifications and a new foundation for the unit. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 15, 2018
I have had 2 claims in 15 months, both for a/c unit repairs and both in August, they started out with the same treatment, weeks between inspection appointments, no follow-up if not initiated by me. The second claim was worse, they took 4 weeks between multiple patch-job attempts to fix the problem and eventually sent the electrician out with 1/2 the parts needed. When that (of course) did not solve the issue, the next step with the other 1/2 the parts cost me $550 in parts for them to complete the repair. Either no a/c or pay $550 more than I paid for the warranty and the service call. BTW they replaced a $7500 Trane unit with $895 generic unit that uses 2x the energy to run. At least nothing was stolen in the process (except my cash).
Dear Bill, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our follow up and efforts of assistance. Our top priority is your satisfaction and we sincerely regret the frustration you experienced and timeframe involved. Please be assured we have always acted in good faith in our efforts to serve you and within the parameters of the contract, and the additional expense you incurred for the air conditioning repairs applied to items not covered by the agreement. Please know we have honored your request and canceled the warranty. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Sept. 15, 2018
We have had OneGuard Home Warranty for several years. We moved into a new home a year ago and OneGuard offered a fabulous program for the first year which included $300 of free upgrades. We are very satisfied.
Dear Chris, On behalf of the entire team, thank you so much for the 5 star rating and positive testimony regarding your service experiences with OneGuard Home Warranties over the years! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know we truly value your continued business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Sept. 8, 2018
OneGuard has been really good on some of the issues but have been atrocious on other ones. I had an ice cube cabinet that went out on the fridge about two months since I owned the house. I called up OneGuard and they sent out somebody who said that it was the ice cube mechanism and that they will put that in order and replace it. About two weeks later, the part came in and they replaced it. They told me to fire it up and that I would have ice cubes again within 36 to 48 hours.
However, seventy-two hours later, there were still no ice cubes. I called OneGuard up and asked what the problem was. They said that it was probably the RO system that feeds the ice cube maker. They sent out another appliance company and they figured out it was the $20 valve that delivers water to the ice cube maker that was on the fridge. The first appliance company that they sent out replaced the mechanism that wasn’t broken and was a total waste of time. I got a secondary company to respond to these things that the first company would have fixed it the first time around.
The most atrocious one was when I had a green pool. I saw that OneGuard had pool service. The pool guy came out and said that he can’t touch anything with our pool and that it was green. I was hoping he could help me why it was green and he said that he was not to do anything because that was gonna ruin his equipment. I asked him to at least explain to me how the pool equipment works. I paid $65 and he went through all the filters. He showed me the filter and it was clean, then he put the vac on but he didn’t thread it properly. When we turned the pool on there was water gushing out of it. He got a set of pliers and cranked it shut, but in taking out the pair of pliers and closing it, he cracked the PVC.
Two days later, the pool was running and the water was gushing everywhere. I called him up and I said that they broke something. It wasn’t the problem before because I never touched it and the tech was there and he knew it was not leaking. He told me he didn’t do it and he said that they weren’t authorized to do that, so that wasn’t their fault because they weren’t supposed to do that in the first place. I was ready to call the lawyer, but they finally did it.
Reviewed Sept. 2, 2018
My friend got me in a prior warranty that we have used for several years, but something came up that they were not very nice about. There are several home warranties to choose from but my friend, who had been such a great source of information before, is now a rep for OneGuard Home Warranties, so we made the decision to go with them. I typically submit my claims online and it is very easy. Quite often, it can be at night and people are closed, so it’s easier to get the ball rolling. Their follow-up is also quick. One time when I called to submit a claim and it was filed late in the day, they returned the call the following morning. It was all good.
Then, I received the service company contact very quickly as well and they came out immediately. The contractors did a fine job and they were courteous and explained what had happened, and it was great. I have had all positive interactions with the people at OneGuard and every step of the way was made really easy, so I appreciated all of it very much.
Dear Sissy, Thank you so much for the 5 star review regarding your recent service experience using OneGuard Home Warranties online! Your satisfaction is our number one priority, and we love the positive feedback and opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 1, 2018
My house is only about five years old and I've only owned it for the last 2 1/2 years. I'm aware about maintaining the household and what things need to be maintenanced on a regular schedule, so, I'm not one of those people that simply don't take care of my home. It was hot in the house and I called OneGuard because I wanted them to do the yearly maintenance before the spring started and before the AC started to be utilized quite frequently. So they sent a technician and the person that came out in March, He said that the coils were so dirty and filthy and that that was causing the problem. They said they were gonna have to charge me $200 just to ensure they would clean it and I told them I was paying for that once a year because you do need those coils inspected, maintenanced, and cleaned once a year at least.
After that, I experienced hotness in my house at night again so I called OneGuard back and a different company came out. They said the same thing about the coils and I pointed out to them that I called OneGuard last March and had someone out here who charged me for that. And I had to pay both times so I paid about 400 bucks for coil cleaning of an AC in less than five months which isn't normal. That kinda rubs me the wrong way and that makes no sense. So I wanted them to take before and after pictures. If they were telling me that they cois were so dirty and there was no way possible that a person in March could have cleaned it, they needed to give me proof. The tech agreed and I even talked to their business office manager who told me to give them the payment and they were gonna take care of it for me. But I did not receive any picture so I called back the business office manager. Still, I got no pictures.
I also called OneGuard multiple times asking for the pictures. I told them that I was having a trouble with this particular vendor and asked them to help me. I feel like I was defrauded and no one can give me proof. Two different companies came out in less than six months and did the exact same work. Anyone who is an AC or HVAC person knows that those coils could not accumulate that much stuff or debris in such a short period of time and during spring season. And the funny thing is, I called them on Monday and they said someone was gonna get back with me but nobody called.
I also did some of OneGuard's preventive services where the techs came out and cleaned the window and the vendor did a horrible job. I had to call them almost five to six times for them to tell that vendor to come back out and do it correctly. Then the company came back out and they did it. I was blessed to have a technician who owned up to his co-worker not cleaning it up to a certain standard.
Overall, I trust OneGuard on Facebook and I will continue to do it. But I'm going to leave them once I get all of my issues taken care of. They are a joke. There is no department that cares anything about a customer when they have a complaint about a vendor and you simply need to pay your fee to them. That is all they care about collecting. And on top of that, I don't believe in them charging my credit card for services performed. I've told them numerous times to charge it after the service is performed but they always ask to charge my credit card at the beginning. And every time, my credit card is charged before the service as soon as I hang up that phone. So, the audacity of them asking me the question and doing the exact opposite makes the experience so bad. I've never experienced anything like this from any home warranty company. Period.
Dear Christiana, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our follow up and efforts of assistance. Please know our top priority is your satisfaction and we apologize for the frustration you experienced, and we sincerely hope to have effectively addressed your concerns. Please be assured we have followed up on your behalf and have provided the documentation you requested for the maintenance performed on the air conditioning system completed outside of the warranty. We are also available to answer any questions and will do what we can to help. Thank you again for your for your consideration. OneGuard Home Warranties
Reviewed Aug. 31, 2018
A OneGuard warranty was purchased for me when I bought my new home and we had it for a year. We had one claim and they did a really good job. Their customer service was very good and I was very pleased with the rep I dealt with who was very helpful. OneGuard took care of the claim as fast as they could so I was very appreciative of that. The contractor was good too. We had to reschedule one time ‘cause we were leaving and so they came back and they were there when they said they were gonna be there. They were able to be complete the repair in one day and there were no problems since then. I recommend OneGuard.
Dear Daniel, Thank you so much for the 5 star review and such positive testimony regarding your service experience with OneGuard Home Warranties! Your satisfaction is our top priority, and we appreciate the opportunity to offer you our personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and hope to serve you in the future. OneGuard Home Warranties
Original Review: Aug. 27, 2018
I called OneGuard Home Warranties to file some claims. Then I paid the fees and they told me that they would send the technician. After that, I had to wait more than two weeks to get the technician and when he came, he refused to fix anything. He said some of my claims might have been there before I bought the house, so I had to pay for the fees for the trip and wait for them to study the inspection report. But after I did all the process and sent them the inspection report, they didn't cooperate with me and they refused to do anything from the claims I submitted. They denied everything.
I tried to follow up with them since not all of my claims were included in the inspection report but they ignored me and didn't answer my calls. I need my money back for the trip or they should give me a refund of the contract. I will not recommend OneGuard for anyone of my people again. They will take you on for long processing and end up doing nothing. You will waste your time and you will pay for the maintenance from your pocket. They are not a reliable company.
Dear Hassan, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand, and also being receptive to our follow up phone call. Our top priority is to provide a level of service that exceeds your expectations and we sincerely regret the frustration you experienced and timeframe involved to perform repairs. Please know your feedback is extremely important and helps us improve the customer service we provide. Please be assured we have spoken directly with the contractor to ensure repairs have been successfully completed on your behalf. We are also available to help if you need further assistance. Thank you again for the opportunity. OneGuard Home Warranties
Reviewed Aug. 26, 2018
Having a warranty on my property is easier than trying to handle problems myself and I don't have anybody who would do the repairs for me, so I decided to get one. I went online and looked at the comments, then I selected OneGuard Home Warranties over the other warranty providers. Typically, OneGuard has sent me messages via email. I've been with them for quite a few years and submitting a claim with them has always been fairly easy. I've called and dealt directly with the contractor, such as the air conditioning company, and set up an appointment with them. Then they've come out usually within a few days and fixed the issue. But OneGuard normally didn't have more than one contractor available for something that I needed and I've wanted more choices. Despite that, however, the interactions that I've had with the contractors that have arrived have always been very good.
Dear Gina, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties over the last 5 years! Your satisfaction is our top priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 24, 2018
We were in the market shopping for a home warranty for our rental property and our primary residence, and I saw OneGuard online. It's very easy to upload photos in an online service request, plus their website is easy to navigate. Their response is quick as well. You can request certain vendors of theirs. The last two years of service have been excellent. The most recent plumber was not awesome, but prior to that, Elite Appliance Repair was fantastic. Overall, it's been a very good experience.
Dear Teri, Thank you so much for the positive review and testimony regarding your responsive service experiences with OneGuard Home Warranties over the last 5 years! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you when creating service requests online. Please know we are available 24/7, 365 days a year if you ever need additional assistance. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 23, 2018
OneGuard is very good. We’ve also had another home warranty before, and they did the job, but they were not the top-tier ones. My wife is a realtor and she had somebody that came and gave them a presentation about OneGuard. We own three properties and we’d like to keep the home warranty on all of them. In submitting a claim, it has been quite good between online and on the phone. If I'm at home, I do it online. If not, I call. Their website is easy to navigate. They give you options in terms of what the problem is, but that’s not always covering all the options that the problems can be. So, you have to put it in the comments. The reps are normally pretty good, too.
Dear Joseph, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you when creating service requests online and also with our with our friendly phone representatives. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 23, 2018
Our A/C went out around 9PM. Went online and requested service stating that A/C was not working. Contacted by a vendor the next morning to tell me they could get to me the next day between 8am and 5pm. They would tighten the window of arrival on day of service. First, that is not really an acceptable way to schedule an appointment for service. I appreciate that we are a rush job but a full 9 hour window is stupid. Second, it's Houston and the A/C is out. Generally, that gets quick service. I didn't tell them I have an elderly parent living with us but didn't think it necessary. I ended up calling a provider I found myself and they were out within 2 hours. I didn't tell them about the elderly parent either. This is not necessarily OneGuard's problem but they chose the provider so they get the review. I will not be expecting OneGuard to send MJS Mechanical if and when I again need repair on my A/C.
Dear Martin, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our call. Please know our top priority is your satisfaction and we sincerely regret the frustration you and your family experienced. We believe we have achieved positive resolution on your behalf and sincerely hope we effectively addressed your concerns. Our phone representatives are also available to speak with you 24/7, 365 days a year if you ever need additional help with any of your service requests, and are happy to offer their personal assistance. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Aug. 23, 2018
After being with OneGuard home warranties for about 7 years, today all comes to an end with this company. I started liking the idea of having a home warranty service company for the unexpected situations a homeowner may face but my experience started to change over the years due to slow responses. I will try to be unbiased for the purpose of this review but I will share my experience with OneGuard during the last two months were I experienced the worst service possible.
Case 1 (May-July 2018 with temperatures over 100+ degrees). I called for assistance with the AC unit at one of the two properties covered with OneGuard. OneGuard sent a not reputable contractor which "fixed" the issue he called a refrigerant leak. I paid $200 dollars for the refrigerant plus the $70 for the service call. Two weeks later the unit failed again and OneGuard sent the same contractor which this time "fixed" a little motor that was not passing power to the compressor.
One week after the second repair the unit failed again and the same contractor showed up to diagnose that the compressor was bad. It took OneGuard several days to get the report and list of parts from their contractor to determine if they were assisting with the compressor repair. Over 5 days without AC past since the last repair call and the time when OneGuard gave an answer saying that they would assist but I had to pay $400 dollars. I asked for more information about the repair and when they explained their plan it included generic and not compatible parts for my system. Asked if another contractor could be sent but the answer was NO since they had a contractor engaged.
At my own expense, I called a local trusted licensed AC company for a second opinion. When they showed up they explained and showed me the system and the parts previously replaced by the OneGuard contractor. It was scary and disappointing to see the poor job performed and low quality parts used by the OneGuard contractor. I opted to ask OneGuard to send me their cash contribution and I went with the local AC company for the repair. I didn't save money but now I have confidence my system was not band aid it by the OneGuard contractor. Still waiting for OneGuard contribution money.
Case 2 (July 2018 with temperatures over 110+ degrees). I called for assistance with the AC unit of a recently purchased home. OneGuard sent a technician that took the system apart and then asked for the home inspection. The contractor left telling me that they will consult OneGuard for the parts needed and that they will come back later to finish the job. Contractor never came back and left the system broke in pieces and parts left everywhere. They did not even bother to close the attic door.
OneGuard called asking for my home inspection report which I provided along with the receipt provided by the seller for the AC service performed before I purchased the home. OneGuard wanted more information about the repair which was provided by the service technician contracted by the seller. After almost two weeks, OneGuard decided to not honor their "No Fault Coverage" using the excuse that I (buyer) was responsible to have the AC repaired before I purchased the home. A week later I brought the local trusted AC company, but they didn't have an opportunity to test or repair the system because it was left broken in pieces by the OneGuard contractor so I ended replacing the system.
It doesn't end here because I called OneGuard to cancel the policy and they re-evaluated the claim and decided to pay the contribution they denied few weeks prior. To my surprise, they said that they were contributing around $270 dollars which was their estimated cost for the repair. In other words, they broke my AC system which potentially could have been repaired with few hundred dollars and I ended replacing the unit for several thousand dollars due to the system being all apart. That motivated me cancel all warranties with OneGuard. Long story short, OneGuard is not what they advertise. - Not qualified contractor or at least not reputable. - Not quality repairs. - Poor customer follow-up. Just be aware of what they are not going to tell you.
Reviewed Aug. 22, 2018
When we bought our house, our realtor recommended OneGuard Home Warranties.
Dear Karen, Thank you so much for the 5 star review regarding your service experience with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 21, 2018
Getting a home warranty is a sensible thing to do. Our neighbor told me about OneGuard Home Warranties and was very happy with them, so I went with them too. I have filed my claims with them over the phone and the claims process has not been difficult at all. The claims reps have always been professional and knowledgeable. Everything is operating just great since the repairs that have been done. So far, our experience with OneGuard has been fine and they're there when we need them.
Dear Sally, On behalf of the entire team, thank you so much for the positive review regarding your service experiences with OneGuard Home Warranties over the last 7 years! Your satisfaction is our top priority, and the testimony you provide is exactly what we strive to do. Please know we truly value your continued business, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Updated review: Aug. 21, 2018
Updating because they are replacing our unit with a new one. I do think the communication could have been better throughout the experience and I’m hopeful the replacement goes smoothly.
Original Review: Aug. 20, 2018
Thank god I got OneGuard for free from the sellers of my house. I would never recommend anyone spends their hard earned money on a home warranty service. They are CRAP. My dishwasher has been broken for 3 weeks and the hoops I have to jump through after paying them $70 to start a claim is insane. They use bad, low customer service contractors who leave you waiting all day to show up for a 3 minute appt and then weeks go by before they approve the claim. It is a terrible service and I truly would not recommend them, ever.
Dear Stephanie, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know our top priority is your satisfaction and we sincerely regret your frustration. Please be assured we are actively working on your service request. The contractor advised a specific part was needed. However, the part is no longer available. Therefore, OneGuard will be offering you a replacement, and your information has been relayed to the appropriate department for prompt follow up and positive resolution. Thank you again for your consideration and patience. We will be in contact very soon. OneGuard Home Warranties
Reviewed Aug. 20, 2018
I have contacted OneGuard many times for problems in the home. They have always contacted a repair company and we have had good service and the work has been done in a timely manner. Would highly recommend OneGuard. I have heard horror stories from customers of other insurance companies. We have had a great relationship with OneGuard and will continue to do business with the company.
Reviewed Aug. 20, 2018
One of my neighbors talked so much about her daughter’s plan with OneGuard Home Warranties. She bargained shop and her daughter has an MBA, so I figured the little girl researched everything and probably knew best. So, I signed up with OneGuard as well. Also, I had other neighbors who had American Home Shield and they were not that satisfied with it.
I have OneGuard for about a year or less now and the first time I have used the policy was for the wall oven that wasn’t working. I submitted the claim by phone and everybody was very cordial. They were also very accommodating wanting to know what the problem was and how to resolve it. The man that came out said that he couldn’t repair it, but that they would send the part off and have someone to make it. I was happy because they kept me informed about what was going on and I didn’t have to guess and get frustrated by waiting long times on the phone. The contractor was marvelous, too. He was a mature man, very professional, and treated my granite tops better than I do myself. Now, my daughter-in-law can bake and cook for me. The wall oven is just wonderful. I’m very pleased with OneGuard and I would recommend them to anyone.
Dear Rosie, Wow! Thank you so much for the 5 star review and such positive testimony regarding your recent service experience for the oven with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 16, 2018
We have been OneGuard customers for several years and have been very pleased with the customer service. Today was no exception. I called to inquire about our renewal and Cynthia was very helpful. She answered all my questions and explained about the a/c incompatible coverage. We like that the service call fee has been $69 for several years. The lower service fee is what made us choose OneGuard over American Home Shield. They were not the parent company at the time. We will continue to use OneGuard as long as we keep receiving the great customer service and affordable service fee.
Dear Rocky, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We have also shared your rave review with Cynthia, and the positive feedback really made her day! On behalf of the entire OneGuard team, thank you again. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 16, 2018
Henry was awesome. He not only did a very thorough check, but gave me info on future care and maintenance, and took the time to walk me through next steps. Each time I have needed a job done, such as garage door maintenance, have had qualified and responsible contractors do the work, and had follow-up by OneGuard... I Plan on continuing my contract with them indefinitely...
Reviewed Aug. 15, 2018
I have been very pleased with the speed in which my claims small or large have been dealt with. Their vendors have been good and I have been quite pleased. I have been with them for 5 or 6 years now, and am happy that I decided to go with them.
Dear Jill, On behalf of the entire team, thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 5 years! Your satisfaction is our top priority, from the first call to service to the completed repair, and we appreciate the opportunity to help. Please know we truly value your continued business, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Aug. 14, 2018
The people that sold the house paid for OneGuard Home Warranties so I had it for one year. When I submitted a claim, I did it over the phone and I called directly. Their claims reps were easy about the claims since they were just the middleman. They told me who would be contacting me. The first time I filed a claim, they gave me the number of the company that was coming out. However, I didn’t like the second time I called since I didn't get the name of the company. I called OneGuard back and told them that. If you haven’t heard from them by early in the morning, give them a call and they would let you know what’s up. OneGuard would keep you informed of what’s happening, so you’re not just sitting there waiting and not knowing what you’re waiting for.
In every claim that I’ve used OneGuard, it was alright except for my AC. When I needed my toilet fixed, the wait time was reasonable and I can wait for a day or two. However, we had no AC and I had trouble getting the thermostat to work below 75 so I called OneGuard on a Sunday. To me, AC is a necessity especially when it’s 150 degrees outside. The contractor that OneGuard sent out the second time replaced the thermostat. It took time to cool off but the contractor could have explained better how it would work. My thermostat is working fine now. I’m away now but I left it so it would be on the 20-degree and I could get it cool as I needed. I will probably get OneGuard again because I need it as the house is an older place.
Dear Judith, Thank you for the review and positive testimony regarding your service experiences with OneGuard Home Warranties. It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Thank you also for providing important feedback regarding the repair for the air conditioning system. Please know we take your comments seriously as they help us in our constant pursuit to provide the best customer service. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 12, 2018
I was looking for specific things as far as coverage for the house and the one that I picked up from OneGuard seemed like the best option. We've made one claim, so far. It happened a month after we closed the house and it went really smoothly. I called to file the claim and I got a person who got all our information and created the ticket. It was after hours, though, so she informed us that we would have to wait until the following morning to get someone to call us to come out. The tech was great when he came out. He talked about what was going on and looked into our house. He had to come back five days later whenever he got the right part.
Dear Melissa, Thank you so much for the 5 star review and such positive testimony regarding your service experience with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 3, 2018
The experience with submitting the claim to OneGuard was very difficult. I got a representative that didn't know what she was doing. My air conditioning was out of whack and she was asking for unrealistic stuff from me to try to get the receipts, which I couldn't because the seller had made repairs to the house and they had the receipts. She insisted that that was the only way to go and it took over a week and a half to finally find an actual representative who understood something. So, I was without air conditioning for like 12 days.
The first guy that came out said that it wasn't working and he went on to talk to the warranty company. He did not tell me what the problem was. And then finally, I got an actual representative who understood something and she told me what was going on. They were just playing a stupid game with each other. I'm a heart patient and they made me to go hell during that week. The reps were unknowledgeable, uncaring, and not sincere. They were just saying that, "Oh, I understand," but they were not really understanding. They shouldn't have people who don't understand the policy. But having the warranty is imperative especially when you buy a house that's a little bit older. It's definitely very useful.
Dear Yasmin, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is to service you as quickly as possible and we sincerely regret your frustration. According to the terms of the service agreement, OneGuard requires that covered items are in good working condition prior to the effective date of the service contract. Therefore, we requested a copy of the home inspection report and/or repair receipts since this is a new home warranty. Please be assured we have followed your service request to resolution and have confirmed repairs were completed, and cooling successfully restored to the home. The OneGuard representative that services your realtor has also arranged to refund the service fee you paid. Thank you again for your consideration. Please know we sincerely hope this information helps. OneGuard Home Warranties
Reviewed Aug. 2, 2018
First I had the key change service and the tech was terrific, efficient and positive. Second with days the garage door opener stop functioning and a tech was sent. He was knowledgeable and understood the product and quickly fixed my issue. Quick, efficient, knowledgeable and friendly.
Dear Denis, Thank you so much for the 5 star review and testimony regarding your terrific, efficient, and positive experiences for the rekey and garage door services with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 2, 2018
I recently purchased my home and my realtor told me that it would be a great idea to get a OneGuard home warranty. And so far, they've been really great. Whenever I need anything, I call them and they're quick to answer. And if they're not on the line, they will call me within five minutes. Also, the representative tells me that whoever I need help with will call me in two or three days. Then, they also give me an option to call them. That's great because I call them and then I get them the very next day to come and fix whatever they need to do.
But the last time I've had a service call, it was really hard for me. There was a very nice gentleman who came over and fixed the fire alarms and the detectors, and he did a wonderful job. But the thing that was shocking was that the batteries weren't connected. That was scary because I was alone and I take care of my grandson. So, I had to get ahold of my Realtor and tell her about that. Still, the man did a good job for me and has a wonderful personality so I appreciate him.
Dear Flora, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, from the first call to service to the completed repair, and we appreciate the opportunity to help. Please know we are here 24/7, 365 days a year if you ever need additional assistance with any of your service requests and we apologize for the incident with the battery connection. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 28, 2018
I have been with OneGuard since May and submitting a claim with them was easy. It was also convenient because I could do it online. The technicians they sent out have been great and the quality of the work they performed was good. In fact, the faucet that they had to repair in the master bathroom was taken care of on the first swipe.
Dear Breony, On behalf of the entire team, thank you so much for the 5 star review regarding your experiences using OneGuard Home Warranties online! It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and your testimony is exactly what we strive to do. Please know we truly value your business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed July 22, 2018
I was looking to buy my first house and looking up different warranty companies. I found OneGuard online and they had a nice website. Recently my garage door was giving me some wild noise so I called them. They told me all my options, were quick to respond and got it taken care of. The contractors were great and I love them. They were all polite, on time and professional. Overall, OneGuard is easy to work with and for the most part, they’re always available. I'm happy with them.
Dear Kristopher, Thank you so much for the 5 star review regarding your recent service experience using OneGuard online for the garage door repair! Our top priority is your satisfaction, from the first call for service to the completed repair, and it makes us extremely happy to know how well this worked for you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 22, 2018
OneGuard has always been very responsive if providing excellent contractor referrals to meet all our needs and to follow up on these assignments to make sure our needs were taken care of in a time and professional manner.
Dear Bruce, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties over the last five years! Our top priority is to provide a level of prompt and courteous service that exceeds your expectations, from the first call for service or online request, to the completed repair, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 20, 2018
OneGuard was recommended by my realtors and I've been with them for four months now. When I used the warranty for the issue with my sprinkler system, the company they sent out didn't fix anything. That company sucked and my grass is still dead. But I recently had them send out a plumber and that was fine.
Dear Joseph, Thank you so much for the 5 star review regarding your recent service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have arranged for a different contractor to assess your sprinkler system and we will also follow the new service request to resolution. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 19, 2018
We have been with and used OneGuard for about 5 years now for many issues from appliance repair to plumbing to insect problems. Every time I have called their customer service has been great and the problem was resolved timely and to our satisfaction.
Dear Omar, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star rating regarding your service experiences over the last 5 years! Our top priority is your satisfaction with all your home warranty and home services needs, from the first call to service to the completed repair, and we love the positive feedback and opportunity to help. Please know we truly value your continued business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed July 19, 2018
My realtor gave me several options on home warranty providers and he suggested OneGuard Home Warranties. And that was what I got. When we moved in, I submitted a claim to them online to rekey the house, and then they called me. The contractor they sent was on time. His service was great and he replaced the locks in less than an hour.
Dear Stacie, Thank you so much for the 5 star review regarding your recent experience using OneGuard online for the Re-Key service! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this worked for you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 17, 2018
Had a pretty good experience with a repair to a built-in microwave oven. OneGuard’s customer service representative responded quickly to my call in spite of OneGuard never receiving payment from my closing/title company (issue has been resolved). Service folks had to fix twice because a bad circuit board service part and that took a little longer than I would have liked but was pretty much out of their control. Overall I am satisfied and would recommend to a friend.
Dear George, Thank you so much for the positive review and testimony regarding your recent service experience with OneGuard Home Warranties for the microwave. Please know it is always our distinct pleasure to assist you with all your home warranty and home services needs, and we appreciated your patience as we worked to successfully complete the repair. On behalf of the entire team, thank you again! We truly value your business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 16, 2018
I have had OneGuard Home Warranty the last two years. The only reason I have had to call them is because of my AC... numerous times. For the good part the technicians have been nice but they just could not get the job done. How do you explain coming to my house 5 or 6 times eventually putting a new system in the house. Less than a month, we’re calling again. I highly doubt if the first machine had issues despite the many technical jargons thrown to me and the need to buy a new one... We requested a new company come and give us 2nd opinion, still waiting.
Two weeks ago I came home to a baking house of 88F. Had to send my wife and kids sleep elsewhere 2 days after a tech gave us a clean bill of health. My neighbor who is an AC guy came over at midnight and did a few measurement and informed me that the machine was slanted and thus was not draining water. He simply disconnected the automatic switch and recommended the installer come back and place it evenly... Disappointed and still waiting.
Dear Francis, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Our top priority is your satisfaction and we sincerely regret the frustration you and your family experienced, and ongoing problems with the air conditioning system. We believe the situation has been resolved. Please know we are available 24/7, 365 days a year, and we are happy to provide you with our personal assistance. Thank you again for your consideration. OneGuard Home Warranties
Reviewed July 14, 2018
We had a home warranty and when we got the house, we switched over to OneGuard because of their comparable coverage yet lower cost. I submitted a claim with them over the phone and it was easy. The representative was fine and was able to answer all of my questions. The contractor that came out was perfect as well.
Dear Joseph, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our top priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Friendly, knowledgeable representatives and prompt service professionals is everything we strive for, and we are so glad this was your experience! Thank you for choosing OneGuard 8 years ago, we truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 13, 2018
I signed up with OneGuard when I bought the house. I’ve been with them since we closed on May 4th. I have used them twice for an air conditioner and for an electrical issue. I called to submit a claim and it was easy to do. Then I paid them the $69 and they sent somebody out. They told me that the air conditioner contractor would call me before a certain time and he did. He was supposed to come by 3 o’clock but he came at noon and was out in 30 minutes. He was very knowledgeable. There was a short in a wire in the air conditioning unit but now it is cool again.
For the second claim, the electrical contractor did not get back with me by noon so I called at 12:30. They did not get back right as quick but when they sent somebody out, the electrician was also able to finish the appointment early then got out. He was a good and very professional electrician. He looked at the problems as I had a breaker that kept going off. He told me some other things I might wanna be on the lookout for and he fixed the issue. He thought he was gonna have to replace something but he wound up not having to and I've not had another issue with it.
The contractors that OneGuard sent accomplished the job. While I had a good experience with a home warranty repair I used when I bought a home up in College Station four years ago, they weren't quite as good a contractors as they are in this area. I'm having a good experience with OneGuard and I will re-up my policy once my initial year is up and we will be keeping it. I have referred OneGuard as well to neighbors who are asking me who did the work.
Dear Larry, Thank you so much for the 5 star review and amazing testimony regarding your service experiences with OneGuard Home Warranties and our HVAC technicians and electricians. Our top priority is your satisfaction, and exceptional service with prompt response times is exactly what we strive to do. On behalf of the entire OneGuard team thank you again, we truly value your business and referrals, and we look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 7, 2018
My kitchen sinks kept backing up. No matter what I did to try to resolve it nothing worked. OneGuard sent a repairman to investigate it. Lo and behold, the garbage disposal was the culprit. Reasonably, because I had just purchased the home, OneGuard requested home inspection info that it was working when I bought the house. After reviewing the info I submitted, I got a new garbage disposal. Problem solved! Thank you OneGuard!
Dear Celia, Thank you so much for the 5 star review and such positive testimony regarding your recent service experience for the garbage disposal with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 4, 2018
Customer service has been great... No hassle in getting repairs done or contacting vendors. Only one vendor was not quite up to par and that was the carpet cleaning. You are 10x’s better than American Home Shield.
Dear Gwendolyn, Thank you so much for the 5 star review and such positive testimony regarding your great customer service experiences and hassle-free repairs with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. Thank you also for taking the time to talk to us regarding your experience with the carpet cleaning service. Please know we take your comments seriously as they help us improve. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 26, 2018
Every time I've spoken to someone at OneGuard, they have been extremely pleasant and helpful! Every claim has been met with expedient care and the servicing company selected has been top notch--every single time!
Dear Dony, Wow! Thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your service experiences! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback and opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 25, 2018
My air conditioner quit working. I called and the next day someone was here to repair it. It did break down again with a totally related problem. It was the weekend so although OneGuard contacted the company and they called, it was a few days before they could get here. It was repaired and had worked fine since. My experience with OneGuard had been very positive and I would definitely recommend them.
Dear MaryAnn, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for allowing OneGuard the opportunity to further assess your air conditioning system to make additional repairs to restore cooling to your home. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 25, 2018
This was a great job that the company referred us to to clean our carpets when we wanted it. The man was on time and did a great job for us. We will use them again in the fall when we return. They are the best and I would recommend them highly.
Dear Michael, Thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your recent experience for the carpet cleaning service! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback and opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and high recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 24, 2018
The service has always been great. The companies that come out are very professional and polite. The last tech even called the same evening to make sure everything was working. Very cool. Thank you OneGuard.
Dear D, Wow! Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback and opportunity to help. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 22, 2018
I’m a realtor and I’ve had my share of working with quite a few warranty companies, and I’ve had a much better experience with OneGuard. So I told the seller to go ahead with it. OneGuard has multiple services like cleaning windows. Submitting a claim with them was good. But it cost me $800 for them to modify some equipment. Other than that, the customer service was good and then the contractors went and did what they had to do. They fixed my dishwasher and it was a good experience.
Dear Susan, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Thank you also for your understanding and receptiveness regarding the additional costs incurred in order to complete repairs for the air conditioning system. On behalf of the entire OneGuard team, thank you again! We truly value your business and referrals, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 21, 2018
I've had a OneGuard for several years on different houses. I'm not sure what's going on over there now, but their service has gone downhill in a big way. And in my opinion they look for reasons to deny claims. Last summer my AC blower motor went out and I was without AC in summer in Texas for over a week. The service reps could not have cared less as I explained the situation. If they're going to pay for it you need to wait for their contractors to finish the work. Then they denied a plumbing claim. They said they were certain it was caused by weather and that's not covered.
The last straw was when they denied a claim I put in for my microwave. Two days after the repairman left they called to tell me my built in microwave wasn't really built in. This built in microwave was put in by the builder of my house. It's the same GE model used thru out my neighborhood. So beware. You'd think the rep you're talking to when placing service requests knows about all that tiny fine print that allows them to not pay. But that's not the case. They never tell you over the phone that it's not covered. Oh, and you still pay for the service visits on denied claims. The hundreds of dollars you pay them for premium each year doesn't cover that either. I have a rental property with a Fidelity Home Warranty. They never deny my claims.
Dear Chris, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your service history firsthand. Our top priority is your satisfaction and we truly apologize for the frustration this has caused.
Upon review, we have determined the microwave should be covered by your OneGuard contract, and we have arranged for our Fulfillment department to follow up with you directly regarding replacement options. In addition, we have reviewed your previous service requests to ensure accuracy.
In November 2017, you created a service request for the air conditioning system. The OneGuard service contractor replaced a blower motor to restore cooling to the downstairs portion of the home. Please know our goal is to service you as quickly as possible, and we are truly sorry for the delay.
In February 2017, you reported a leak coming through the dining room wall which was the result of a hose bib located on the outside wall, that broke due to freeze. Per the terms of the contract, OneGuard does not cover breakdowns that are caused by any condition that is not considered to be normal wear-and-tear such as but not limited to freezing. Again, we apologize for the outcome of this service request.
Thank you again for allowing OneGuard the opportunity to provide you with this information. We sincerely hope this additional information helps. OneGuard Home Warranties
Reviewed June 20, 2018
STAY AWAY FROM ONEGUARD HOME WARRANTIES: I am completely out done with OneGuard Home Warranties. On 6/12 we submitted a service request for our lower level A/C unit. OneGuard sent out a contractor on 6/14. I was on vacation at the time, but my grandmother was there for the service visit. When the contractor arrived, Grandmother called me to unlock our NEST system. He then worked on the unit for an hour and told my grandmother that he needed to grab a part but would be "right back". He never returned! She called upset that she'd been waiting all day for him to return. I called the contractor twice and left voicemails.
I then called OneGuard (for the first) of the most insulting contacts I have ever had with a service provider. OneGuard, my selected/fully paid for home warranty service, informed me that the contractor would not be returning. I was told that he "found" our system tampered with upon arrival and could not go further. I was livid. NOTE: We call OneGuard whenever we have a major issue and would never attempt to make repairs our self. Our warranty is paid in full annually! Two, how in the entire hell does a contractor actively work on a system for an hour but THEN claim he "found" the system tampered with?
Initially, after speaking at length to Adrianna (sic) OneGuard agreed with our complaint and requested a second contractor. The new servicer arrived on 6/18 and advised that our "blower motor is buzzing and not turning and pulling high amps. Blower motor needs to be replaced". My wife followed up with OneGuard 6/19 and again spoke with Adrienna who advised that the part authorization would be completed ASAP.
Today is Wednesday, 6/20 - nine full days after our LL A/C unit stopped working. My wife spoke with OneGuard "service professional" Joshua who just lied over the phone and noted that the second provider rejected the repair. We just spoke with the very competent second contractor. They are adamant that they did not report this to OneGuard! It is obvious to me that the initial contractor did not know what they were doing. If something seemed off, they should have advised us of the matter immediately (upon approach) so that we would be aware! I am a person of integrity. To even insinuate that we tampered with something is disrespectful and completely unacceptable.
Dear Mario, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our phone call this afternoon. Your satisfaction is our top priority and we sincerely apologize for the inconvenience and frustration you and your family have experienced. Please know your feedback is extremely important to us and we hope to have effectively addressed your concerns regarding the service level you received. Please be assured the air conditioning repair is covered by your OneGuard contract and we have confirmed with the contractor the necessary parts have been ordered. We are also actively monitoring your service request to ensure positive resolution is achieved on your behalf. Thank you again for your consideration. OneGuard Home Warranties
Reviewed June 20, 2018
It's been awesome with OneGuard. I've used their service numerous times and I've had a really great experience dealing with them. I bought a house and my friend has always talked about how great OneGuard is and I've heard not so great things about some of the other home warranty companies that were out there. Submitting a claim has been super easy. I could just call the 800 number or even contact my account executive and they'd file it for me. It would usually be only a few seconds too as I just tell him what I need. Then, they'd have someone call me either the same day or within 24 hours. Their reps have been always very pleasant, easy to work with, and friendly. They've been usually pretty short and sweet as well, which have been good because we all have busy lives.
I appreciate OneGuard taking the time to vet great contractors and making sure that they're sending reputable companies out. With the most recent claim I've had, the contractor was efficient and came on time. He also told me exactly what I needed to know. The only time a contractor had to come back was when they had to order parts. And they were able to remedy the situation temporarily until the part came in, so that was good too. I'll be a OneGuard customer for life.
Dear Jennifer, Wow! Thank you so much for the five star review and providing such positive feedback regarding your service experiences with OneGuard Home Warranties. Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and your testimony is exactly what we strive to do. On behalf of the entire OneGuard team, thank you again! We truly value your continued and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 18, 2018
Without a doubt, OneGuard is by far the best home warranty company we have ever used. They are prompt when Identifying service needed, and delegating the company recommended to do our service. The call center answers promptly and responds with courteous service. If arranging service online, we have always had a response promptly. Follow through is great. They contract with amazing service providers and we have had excellent service on repairs needed. We are very happy with our service by OneGuard for the nine years we have had them.
Dear Carla, Wow! Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties over the last nine years! Our top priority is to provide a level of prompt and courteous service that exceeds your expectations, from the first call to Customer Care or online service request, to the completed repair, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Customer Relations
Reviewed June 18, 2018
I have been using this company for almost 10 years and had to call on them when an appliance went bad. With proper verification from a repair company they recommended the appliance was replace to meet our satisfaction. During 10 years with them this has occurred a few time and each time they replace the item to equal or better than the broken item.
Dear Don, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 10 years! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback and opportunity to help. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 17, 2018
My realtor gave me OneGuard as an option in my closing for the seller to cover. I’ve done all my claims online by going to their website and picking the type of service that I need. You can provide a description and then upload a photo to help with whatever service that you are requesting. After that, I just get a phone call from the contractor and we just work on the scheduling. Either they tell me when their next availability or ask when a good time would be for me to have them come out.
However, the contractors try to upsell you, specifically with the contractors for the carpet cleaning. They were doing the minimum possible for what was covered under warranty. Then they tell you different options that you can purchase for an additional charge, but everyone else has done a great job. They repaired my issues satisfactorily. Also, when I had an issue with air conditioner, the repair would’ve cost more than the service fee. So it's worth it to have that protection for the first year so if something goes wrong, the majority of the expense is covered.
Dear Lin, Thank you so much for the positive review and testimony regarding your experiences using OneGuard online to create your service requests! It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Thank you also for providing important feedback. Please know we take your comments seriously as they help us in our constant pursuit to provide the best customer service. On behalf of the entire team, thank you again! We are truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 16, 2018
When I bought the house, there was an existing warranty, which was OneGuard Home Warranties and when it was up for renewal six months later, I did some research and they seemed to be on par with everybody else. So, since the relationship was already there, I continued it. If it’s a straightforward claim that OneGuard's website can handle, then I submit it online. But if I need a specific company to come out and there’s a bit more detail needed, then I call them, because apart from instructions getting to my home, there’s nowhere to put detailed instructions of what the problem actually is.
There’s a set group of contractors that I now utilize through OneGuard, such as who I see for an electric or plumbing. If I put an email in and OneGuard assigns the generic contractors to me, after I do a bit of research, I would see that their ratings may not be very high. And so, I just stick with the contractors that I know and they are the ones I tend to call. Even if I put something on the web overnight, I call them the next morning and tell them to realign with one of my existing preferred vendors.
Dear Dean, Thank you so much for the 5 star review and positive testimony regarding your experiences using OneGuard online to create your service requests! Our priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive interactions with our service contractors. On behalf of the entire OneGuard team, thank you again! We truly value your continued business over the last six years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 15, 2018
Where I had been living previously had a home warranty. The company there wasn’t my choice and I had some bad experiences with them, so I decided to try someone new. On the recommendation of my real estate agent, I signed up with OneGuard Home Warranties. Submitting a claim with them has been very good. I love that they have people that talk to you on the phone and it’s not automated. That was one of the things that I didn’t like about the other company. And you have an option to do it online with OneGuard, but you can always call, which I prefer.
When I called them, their claims agents were always great and very helpful. They do their best to understand my issue and I'm very happy with them. Most of the time, the contractors are also very professional. They do what needs to be done and their work is good quality. But a couple of times, they were not so great at communicating if they were not gonna be there in the time window. They didn’t always call and tell me. So, for half an hour within the time window and towards the end of it, I still haven't heard from them. But it’s not always that way. Usually, the only times that that happens is when I have claims for my air conditioning because in Arizona, air conditioning is so unpredictable. When you do an air conditioning service, all of a sudden, you got two hours of repair and you don't know why. But I understand that.
I also find that the people that OneGuard works with are initially very responsive. I call my claim in and sometimes I’ll get a phone call within 45 minutes, though it depends on what it is. So, the responsiveness is much better with OneGuard than what I've experienced with other companies. They care about what they’re doing, too, and I would recommend them.
Dear Laurie, Thank you so much for the five star review and providing such positive feedback regarding your service experiences with OneGuard Home Warranties! Please know it is always our distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Thank you also for providing important feedback regarding communication within scheduled appointments. Please know we take your comments seriously as they help us in our constant pursuit to provide the best customer service. On behalf of the entire team, thank you again! We are truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 14, 2018
OneGuard was always very good. I call them up to submit a claim and they send a person out. The techs are very nice and polite. Everybody was on time and did a good job with everything I ever called on them, and they were quick. But the only problem I had was with the refrigerator and they had to come back four times. I finally told them to replace it and then they put the correct part in and the refrigerator worked fine. Everything went pretty well and I would recommend OneGuard.
Dear Ricky, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Thank you also for being so patient as we worked to resolve your service request for the refrigerator. On behalf of the entire OneGuard team, thank you again! We truly value your past business and recommendations, and hope to serve you in the future. OneGuard Home Warranties
Reviewed June 13, 2018
Our realtor gave me a list of several companies, and I went with OneGuard since it had a good review. They fixed everything that I’ve had to have repaired, and their representatives treated me very well. OneGuard is good.
Dear Anita, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 12, 2018
I went to a real estate licensing class and a representative talked about OneGuard. I figured I'd try them out. When I compared them to five other companies, the pricing was right and reasonable. Another thing that OneGuard had that the other companies didn’t have is the service where I can just call whoever they recommend on their list. It’s kinda like Angie’s List vetted by them. I'll go in there, I type in and see what I need and then they'll send whoever they approve of. We’ve already used their service a few times and I've been impressed. I had a microwave that shut down and my AC broke and they came right away and fixed it. I've never met the contractors but from what my family said, the contractors were professional and took care of everything. I already recommended OneGuard to five of my friends.
Dear TC, On behalf of the entire team, thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and the positive testimony you provide is exactly what we strive to do. Please know we truly value your continued business and recommendations, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed June 2, 2018
The representatives at OneGuard have all been nice. And there were a couple of times I have submitted claims with OneGuard. I had an air conditioning problem and they figured out how to work it out. Originally they were gonna have me change out my whole air conditioning unit, which the insurance doesn’t cover. If they were able to find an old part, they would be able to get the problem fixed but if not, then I was gonna have to buy a whole new unit, which I wasn’t happy about. I shouldn’t have to pay for anything if I’m paying for home warranty. The unit has worked so far. But then I have the chance of it going out again, then I have to worry about them not covering it.
I also had another instance where the refrigerator in my garage went out and so I talked to OneGuard that it had gone out, and they said I should have bought the additional coverage for that. And I didn’t know I needed that again. That's frustrating for me. And I’ve also had another claim where they came out to replace the exhaust fan in the bathroom, and they had to order a part. And they didn’t come back until I called and said, “It’s been a month, are you guys coming back?" But other than those, when my ice maker went out, a guy came out and fixed it.
Dear Elizabeth, Thank you for the review and honest feedback regarding your service experiences with OneGuard Home Warranties. Please know we take your comments seriously to help us in our continuous quest to provide the best customer service, and we apologize for the delay and frustration you encountered. Our service representatives are available 24/7, 365 days a year and we are always happy to offer our personal assistance with any of your service requests that require follow up. On behalf of the entire OneGuard team, thank you again. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 22, 2018
Faced an emergency situation on Saturday when the springs broke on my garage door and could not manually or electrically open garage door. Had to take visitor to the airport and were stranded in the garage with no time. I quickly called for emergency repair to the top Garage Door Repair service company in Phoenix since OneGuard service contractors will take up to 4 hours to contact you and up to 48 hours on weekends. I paid their invoice and when I called OneGuard for reimbursement they refused since we did not use their service contractor. My plea for understanding only received a response of "that is our policy." OneGuard is not reputable. Too much fine print and their goal is not to pay claims - it is to make money - period. No human understanding.
Dear Chris, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to look into your situation firsthand. Please be assured we have always acted in good faith in our efforts to serve you and within the parameters of the OneGuard contract, and we sincerely regret your dissatisfaction.
OneGuard representatives are available 24/7, 365 days a year to offer our personal assistance when faced with an unexpected breakdown, and we will do what we can to help in the moment to find a solution. Given the opportunity, we would have placed calls on your behalf within our contractor network and attempt to find immediate service, given your circumstance of not being able to open the door to move the car.
Please note only work authorized and arranged by OneGuard is covered by the contract. OneGuard will not reimburse contract holder for service performed by contract holder's own contractor without prior authorization.
Thank you for allowing us the opportunity to provide you with this information. We sincerely hope this additional explanation helps. OneGuard Home Warranties
Reviewed May 22, 2018
When I bought my house seven years ago, my realtor referred OneGuard and he said that he had a good experience with them. I had a good experience with guys that they sent for my air conditioning tune-up. Also, everything's auto-deducted every month, so that has worked out well. Everything has been good except for my garage door. I'm 74 and I was having to get up on a ladder to reset my garage door. I was very disappointed in the people that they sent. It took over a week. One guy came out and just ranted and said that something needed to be replaced and that he would get back with me but I didn't hear from him. I was not happy with him. I had to call in again because my copay had already been paid. Finally, somebody came out after quite a while and he did the repair in less than an hour and was as nice as he could be.
Dear Nancy, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties over the last eight years! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for allowing us the opportunity to further assist you with the garage door opener, we are very sorry for your inconvenience of having to use a ladder. Please know we are available to assist you 24/7, 365 days a year if you ever need additional assistance with any of your service requests. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 16, 2018
I was using a different home warranty provider before but I did not like them. My realtor then gave me OneGuard's name and their coverage was better. I really like that I can submit a claim online, after which I get a prompt response from vendors. The most recent claim I had was for my water heater. We had to get a water heater changed and they covered most of it. The only issue that we had was the whole thing took a week and we were without hot water. They sent three different vendors out for it. The first one did not understand what I was looking for. The second company then came and said, “Okay. We did not know that we have to do that much.” And then the third vendor came and the unit got fixed. And every time, they were away for two days. My parents are elderly and they were home, so we were having a tough time without water.
Dear Anas, Thank you so much for the 5 star review and such positive testimony regarding your experiences using OneGuard online to create your service requests! It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and it makes us extremely happy to know how well this has worked for you. Thank you also for being so patient as we worked to replace your parents water heater, and please know we apologize for the delay. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 15, 2018
The only issue I have with OneGuard Home Warranties is if I do extermination or something of that nature, certain things are covered and certain things aren't. It might be a little bit more explicit in the brochure. But that aside, I've called in five claims and thus far, I've had no issue whatsoever. Everything is done quickly and it's pretty much within the 24-hour period. Earlier this month, they've had to replace the whole thing and they were able to do it the same day. I've had the warranty since August of 2013 and I'm completely satisfied with OneGuard.
Dear Shannon, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last five years! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Please know we are available to assist you 24/7, 365 days a year if you ever need additional assistance with any of your service requests, and we are happy to review warranty coverage too. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 15, 2018
I have had the pleasure of being with OneGuard for 4years. My experience with them, countless ones have been nothing short of miracles! I recommend them to all my family and all my friends! From AC issues to sprinkler issues, they have come through.
Dear Cruz, Wow! Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last four years! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 11, 2018
We had OneGuard at the house before our current one so we've had OneGuard for about six years now. I have no problem with what OneGuard does and how fast they set the claim up. But we have had issues with some of the companies that have come out. Once, we had somebody come out for our refrigerator and they came all the way out, looked at the refrigerator and said they don’t service LG. It's a Sears refrigerator but LG made it and when the service people called and I told them I had a Sears refrigerator, they should have known that LG made them for Sears. Then we had to call back and get somebody that serviced LG refrigerators. In order to find somebody, I made a phone a call to Sears. I told them what my issue was and the service person there walked me through it and I fixed it myself. I got the money credited back for the service call though.
Last time, there was a miscommunication. We called to have our air conditioning serviced for the yearly tune-up. But before the contractor was able to come out, we turned the air conditioning on to use it and one of the units didn’t work. So we called back and OneGuard sent somebody out but it was a different company than what was on for our tune-up, which was with two different units. Through the confusion, OneGuard ended up cancelling all of the appointments and we had to call and reschedule to get the second unit serviced. Nonetheless, I would recommend OneGuard. In fact, we have.
Dear Kathy, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and it makes us extremely happy to know how much value you find with your home warranty. We also appreciate the feedback concerning your service experiences for the refrigerator and air conditioning system. Your satisfaction is our top priority and the feedback you provide helps us improve our service level. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 10, 2018
One Guard is a stress reliever in you need in your life. I would recommend this service for everyone. They take the hassle of getting your appliances repaired and or replaced. No need to check on worthy technicians as One Guard did it all.
Dear Carl, Thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your recent service experience for the washer replacement! Our priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 6, 2018
I was able to used my warranty 3 times so far with OneGuard and each time they sent highly skilled professionals to solve my issues. In addition I found their rates very attractive. Having protection with OneGuard gives me great peace of mind to know that I am covered on just about anything that could happen to my home.
Dear Russell, Thank you so much for the 5 star review and glowing testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is to provide you with the most comprehensive coverage in the industry, by skilled professionals who quickly solve your issues. We are truly grateful for each opportunity to assist you with your home’s systems and appliances, and provide you with great peace of mind. This is everything we strive for as your home warranty provider! On behalf of the entire OneGuard team, thank you for your continued business and know we look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 6, 2018
OneGuard Home Warranties was provided when we purchased the home as part of the seller agreement. I’ve filed claims both online and over the phone and I like the online feature a lot as it is very convenient. Website navigation is excellent. The contractors that they’ve sent have all been stellar. I recommend OneGuard for help with routine maintenance.
Dear Jeremy, Thank you so much for the 5 star review and such positive testimony regarding your experiences using OneGuard online to create your service requests! Our priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 5, 2018
I purchased a home and OneGuard came highly recommended. It's been three years and they've been great. I submit my claims online and go to a dropdown menu, and it's fairly simple. They get an email right away and the vendor that’s gonna help you with the issue will usually contact you within 24 hours, but it's always been within just a couple of hours. Everything has been taken care of and the companies that they use are great. Usually my issue gets taken care of right away. It only takes one appointment If it's something fixable right away but some of the more severe issues I've had took several weeks. I had an appliance replaced and that took a while because they fixed it 10 times before they finally replaced it. Other than that, I'm happy with the service.
Dear Daniel, Thank you so much for the 5 star review and such positive testimony regarding your experiences using OneGuard online to create your service requests! Our priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you. Thank you also for being so patient as we worked to resolve your service request for the dishwasher. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 4, 2018
I had an electrician come over 3 times prior to calling OneGuard & he could not find the problem. OneGuard's technician came & found it immediately. I was so relieved. He explained the problem and fixed it quickly. What an awesome experience with a true professional.
Dear Cynthia, Thank you so much for the 5 star review and such positive testimony regarding your recent service experience with OneGuard Home Warranties for the electrical system. Our top priority is to provide a hassle-free experience and prompt resolution by our trusted service contractors, and it makes us extremely happy this was the case when you needed us. On behalf of the entire OneGuard team, thank you again! We are truly grateful for your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 4, 2018
My sister suggested that living in a desert, it’s a good idea to have a home warranty. Most of the time, submitting a claim at OneGuard has been fairly good. I usually do it over the telephone, which is easier but the only problem is you have to wait a longer time to get in touch with a representative. It can be up to a half hour sometimes, maybe a little bit over occasionally. But the reps are very polite and they seem to do a good job of understanding what you’re looking for. Also, most of the repairs seem above adequate. Recently, the contractors came out for my AC and they pretty much did the job that they were supposed to do and seemed fairly polite. Usually they’re a little quicker, but because there are so many people wanting to have their AC tuned up, it was a little bit later than normal.
Dear George, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties! It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Please know we have hired more representatives to manage our increased call volume and we offer online service requests to help with wait times too. On behalf of the entire OneGuard team, thank you again! We truly value your continued business of 13 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 1, 2018
OneGuard is prompt, and quick to assign a qualified repair company to my situation. We are very pleased with their service. I would recommend One Guard highly. They are upfront with their quotes and coverage.
Dear Jerald, Thank you so much for the 5 star rating and positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and prompt service by qualified professionals is exactly what we strive to provide each time you request service. It is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we truly value your business and recommendation, and we look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed April 25, 2018
We bought the place a year ago and we wanted a home warranty with it. It's about 20 years old so it's right about the time when the air conditioner or the hot water tank and the microwave start to go bad. The title company recommended OneGuard. I googled them, found them online, called them up and set up an automatic payment out of my credit cards. We have submitted two claims. We did the garbage disposal and that worked great. A good plumber came out and he knew exactly what he was doing. He was here, at the most, for an hour and he gave us a new disposal. Then for the toilet, the one lever on the valve was plastic and it was bent so he put a new lever on it. I also had questions about the sprinkler system and he showed me exactly how it worked and explained that to me. I was very happy with that.
The next experience was the microwave. It went bad about two weeks ago. We were popping popcorn and all of a sudden, it started to spark. It turned out a component in the microwave itself started to melt and went bad. A lead appliance tech came out, inspected it, and confirmed that we needed a new microwave. And then, OneGuard gave us three options and we elected the option of just taking money for it because we were getting ready to go back to Ohio from Phoenix for the summer. They'd send us a check and then when we come back the next time, we will have Home Depot or something like that to install a new microwave for us. I like both of the contractors that came. They knew what they were doing. Since the repair, the disposal and toilet are fine and I understand the sprinkler system now.
Dear Gene, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. On behalf of the entire team, thank you again! We are truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 24, 2018
We purchased our first home and my wife told me about OneGuard Home Warranties. She found out about OneGuard through her cousin who I believe is using OneGuard as well. I didn't even know what a home warranty was. I knew about homeowner's insurance and then I found out that they're like homeowner's basic. And then there's homeowner liability insurance and also this thing called a home warranty. Those are the things I never had to even think about when you rent your whole life.
Submitting a claim was convenient. I had an electrical issue that I could not resolve on my own and then I looked into OneGuard and I'm like, "Hey, this issue was covered by them," so I just called them. It was embarrassingly easy to solve but that was a learning experience. I had a tripped VSTi switch that I did not know about in the garage and all the tech had to do is literally come here and push the reset button. That was it. So after that, everything works great. The interaction and service were good. OneGuard did all the scheduling for me. They sent me a reminder who is gonna come out, what time and then what company they had scheduled. They were actually pretty good with all that.
They also let me know that the technician was on his way and how far away he was. The tech came when he said he was going to. Overall, OneGuard has been prompt and professional. I believe that if there was an actual problem, they would have gotten and fixed that the same day. I would tell others to get a home warranty because it seems to be worth it.
Reviewed April 18, 2018
When my husband and I first got together, we rented a house for a year and the landlord of that house had OneGuard. Whenever something broke down, we would call the landlord and she told us to call OneGuard. We had a good experience with them which is why when we bought our home, we decided to get the same warranty. I have looked at one more company but OneGuard has also a cheaper trip charge and it made us go with them. When submitting a claim, we do it over the phone and the interaction I had with their reps have been good. The people I talked to were nice and they submit my claim right away and somebody calls me right away so it all worked out well. When we purchased a rental property for ourselves, we would call them for issues that we're having there.
When we did that recently, we had an issue with their plumbers. The plumbers weren't really doing anything and didn't even bother to see what the situation was so we called OneGuard. Somebody from OneGuard told us that we can call our own plumber and they will reimburse me. We did that and we've been waiting now for three months for the reimbursement. We talked to Christina in the Authorizations Department and finally, an investigator called me two weeks ago that it was approved. Other than that, I've had a great experience with the company. And if someone asks me about OneGuard, I will let them know that I've used them for several years and everything always gets fixed and nobody ever gives me a hard time.
Dear Veronica, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for bringing your situation to our attention regarding the plumbing system. Please be assured we have processed a refund and we sincerely apologize for the inconvenience this may have caused you. Please know we truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 17, 2018
I used to be a real estate agent in Phoenix and I had a lot of happy customers with OneGuard Home Warranties. I'm now 70 years old and living in Florida but I still have my home in Phoenix or Glendale. I've had it rented out since I moved here and OneGuard has been taking care of it for me. They have my credit card on file and I just call them and say that my tenant said that something is wrong. They call the tenant and they take care of it. Submitting the claim was excellent. The reps that I’ve spoken with were always very pleasant.
They've got all my information on file and they take it from there. The contractors that they send out are wonderful and they all do a good job. They even had to put a new air conditioner unit in for me a few years ago and they did it perfectly. I would tell my friends that OneGuard is wonderful. I have American Home Shield in my house here but it doesn't even come close to the service that I get with OneGuard. Their fees are extremely reasonable and I enjoy the service they give.
Dear Jill, Wow! Thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your service experiences over the last 10 years! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback and opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 13, 2018
The previous owner of our house bought a warranty from OneGuard and because of the way their contract was written, it was transferred to us. I spoke to a lady on the very first time I tried to file a claim, and she turned everything down because we were new to the house and everything was preexisting. They didn't want to do anything about the issues because they were claiming that they were issues that we filed as opposed to the previous owner. But then I communicated with the salesman who sold the warranty to the previous owner and OneGuard ended up deciding that everything was covered and that was what it said in the contract. We were annoyed with the process, but everything worked out. Now, I prefer filing the claims online.
Submitting the claims online is very easy. There are categories and you fill out what issue you want fixed. We have submitted something about our toilet, our dishwasher, our garage door and our heat pump. The contractors they've sent us have all been really professional. They came in, looked at the issue, and fixed it. If they needed a part, they ordered it and when it came in, they put it in. One of the reasons we're pleased with having OneGuard is that, being in a new house and being in a new area, we didn't know who the vendors are that we should reach out to find some things, and they helped with that.
Dear Eugene, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for allowing OneGuard the opportunity to review your situation firsthand when you purchased the home to ensure your requests were covered. Please know we apologize for the frustration. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 12, 2018
I called OneGuard and told them I wanted the air conditioners checked out before summer hits here in Arizona. One of the units is an original and is 27 years old and I wanted to make sure, so I paid for them to come and the tech was phenomenal. He was a gentleman and I like his thoroughness. He was nice enough to check out the heaters and furnaces too, and it was absolutely wonderful. He was over the top fabulous and is highly recommended. OneGuard did a fantastic job with their employees and I was very impressed.
Dear Candace, Wow! Thank you so much for the positive review regarding your recent service experience for the HVAC Pre-season Tune-up with OneGuard Home Warranties. Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs and your positive testimony is exactly what we strive to do. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 11, 2018
I have had OneGuard since it was ServiceOne for at least 13 years and I have always had good customer service when I call and schedule something and the contractors I have had come out have been very efficient and professional.
Dear Patricia, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 13 years! We truly value your business and always appreciate the opportunity to help, and we love the positive feedback. On behalf of the entire OneGuard team, thank you again! Please know we look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 9, 2018
I've been a OneGuard customer in 2 states and for many years, they have always provided a prompt and professional service the times I have needed them. Their staff is courteous and ready to help. Thanks OneGuard.
Dear Jose Luis, On behalf of the entire OneGuard team, thank you so much for the 5 star review and testimony regarding your service experiences! Our top priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback. Please know we truly value your continued business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
OneGuard Home Warranties Company Information
- Company Name:
- OneGuard Home Warranties
- Year Founded:
- 1990
- Address:
- 20410 N. 27th Ave - Suite 200
- City:
- Phoenix
- State/Province:
- AZ
- Postal Code:
- 85027
- Country:
- United States
- Website:
- www.ahs.com