Brinks Home Security™ Reviews

I called Moni today to cancel my service because of a private family matter. I don't like that they ask you why you want to cancel. The first person asked if it was because of a move and I stated no, that I just wanted to cancel my service. They transferred me to another person who asked why I wanted to cancel, I told them it was a private matter and they proceeded to offer me stuff anyway. I told them that was not the purpose of the call, that I wanted to cancel. She stated that I would get an email with a link to directions on how to cancel, that I should get the email within 24 to 48 hours. This in and of itself is a red flag, why does it take 24 to 48 hours to receive an email from them? When I signed up for this ConsumerAffairs website I got the confirmation email in 5 seconds. But to cancel my account with this company takes 24 to 48 hours. That's crazy!

I liked their team's knowledge of what they were doing. Since having it installed, I feel safer.

Someone came to our door, talked to us about MONI Home Security, and it sounded a like a good deal. I had a couple of issues with the system but I have contacted their customer service and they fixed whatever the problem was. They have been professional, confident, and responsive.

Part of my experience with MONI is pretty good and part of it wasn't. MONI Security is not doing what my contract calls for. They’re supposed to send me an e-mail every day and they haven’t done it for well over a month. I used to get an email every day so I knew that everything was working and when it didn’t work I knew I was gonna get an e-mail to change the batteries in there. It was really helpful because that was the main part of my house.

I was with ADT before and a salesman from Envision knocked on our door and went over the product. It was a great deal to have everything installed at no cost. But I didn't even know he used Monitronics. They're a third party and used MONI for their service in monitoring. I'm in the banking business and I've had customers tell me that they were still getting charged by MONI for their monthly service fee even though they cancelled. So that bothered me but I gave them a chance and right now, it's been okay. The payments are coming out when it's supposed to and for the amount it's supposed to. Also, I had no problem talking to the customer service team regarding billing to find out when my payment was going through and to change the date. It was a good service.

I’ve had MONI for a while now. Their customer service reps have been good and since having the MONI device installed, I’ve always been comfortable. I’m very satisfied with MONI Security and I would recommend it to a friend.

MONI was going through our whole neighborhood, installing everything in the other houses. Signing up with them was a simple process and their customer service team was very helpful. Their reps also answered all my questions. When I go out of town, I call and tell them and they make a note so all is well. However, changing the batteries is very hard to do. They need to train people at installation how to change them. I get emails all over the neighborhood when people don’t know how to do the batteries and I went through the same thing myself. But once we’ve all learned how to do that, it’s fine.

MONI gave me a better price than what the other companies offered. Their guy worked with me and I was comfortable with anything that I was going to get. However, when I first called to get everything set up, I could never get a call back from the salesman but it all came out all right. I had a few glitches and each time I had a glitch they gave me free service for a month so it worked out. I'm very satisfied.

I cannot accurately put into words how disappointing this company is. I got security on my house. The first and only time it went off, they called me 13 times, and called my mom (emergency contact) 5 times. It took them 20 minutes to get hold of me, yet they never sent anyone. I could have been dead, but they just kept calling to make sure it was really an emergency. I was out of town, but someone could have tried to break in... we'll never know! Now, I've been paying for 2 years for nothing. I moved and they won't cancel my contract. Ridiculous.

I am not sure whom is whom in my residential wireless alarm endeavor. LiveWatch, I believe provides the alarm hardware and alarm.com does the monitoring. Nevertheless, I purchased my alarm three years ago from LiveWatch.com and have been satisfied ever since. This does not mean I have not had issues though when the issues occur the resolve is just a phone call away.

My daughter had MONI security and she recommended it. The initial installation was great and now with the system, I can sleep a lot better although one time my alarm went offline during the night and I didn’t know it until morning. They had to reset it. Otherwise, I’ve been pleased with it so far. Another thing was they disarmed my mobile one time. They told me it was disarmed and when I went through the door it said “disarmed” but when I turned the door, it was unlocked.

Since having MONI, I like that I felt more secure especially when I traveled with my job. But I was gonna try to get ahold of them and talk to them about my situation. They had raised my price to about $6 more a month and it's deducted every month out of my bank account. I didn't get anything other than when I looked at my statement, my price went up. I'm really disappointed because now that I've retired, I need all the money because my bills are gonna be high.

My husband signed a 7-year contract with MONI and we haven't had many issues with the service. However, the length of the contract limited us on what we could do and I wasn't happy about it. I've been wanting to do upgrades which were not affordable under what they gave us so we sucked it up. This might be our last year under the contract and I wanted to have more cameras. What we have is good, but not good enough. The quality is very poor. So my husband called MONI and told them we wanted to get out of the contract since we were with them for a long time. They offered to reduce our monthly rate and give us two free cameras. That was cool and we proceeded with that, but the cameras were of low quality since there is a delay in what I see and when it's happening, which could make a huge difference.

I've had Monitronics for nearly 5 years and recently tried to cancel. Recently, motion sensors were set off (I still don't know why) when I was an hour away from my home. We asked for them to dispatch the police. 30 minutes later, we hadn't heard back. I called, waited a ridiculous amount of time on hold and then got connected to a rep named Ramon. I explained the situation and he asked "are you a customer?" Um, I said "my alarm was set off...so, yea?" Then he asked for a few identifying questions that I answered - five minutes later, he asks "what can I help you with?" I ask "were you listening? I've already explained" - long silence. Then I ask again, "hello? were you listening or do I need to repeat myself?" He dryly answers "no, ma'am, please repeat." He proceeds to give me a status of "we did dispatch." It was like pulling teeth. I had to ask him point by point what happened, was my house ok, did the police show up, etc.

I love MONI. The customer service representatives are respectful and the technical support always gets me through my issues. One of their techs came out and made some upgrades and it was awesome. Any kind of technical issues I have when I want to change some feature about my access, they always get the job done.

MONI bought out the security company I was with and I've been using MONI's services for four years now. But they jacked up the price on the monthly service which I'm not happy about. I used to be with ADT and after the contract, they started hitting me up for a few dollars each month. They do it in such small increments to where they feel that the customer's not going to notice. But over time it starts to add up and it's frustrating to me because I don't believe that a person who's a loyal customer should have their rates increased every year. Usually after about three years after the contract concludes then I change companies for that reason. I don't like companies that do that and I try to do what I can. I expressed my concerns before I even signed the contract and explained to them what I was going do if they start jacking up their prices like they are. But we'll see if we can come to some agreement. If not, then I'm going go back to ADT.

I canceled my service with them and my contract was over however, they continued to still charge me. I called more than once and was told to send in a letter which I did. The payments were stopped and then started backed. I have been charged for service even though I don't have service and just now got another form to complete to re-cancel service (even though they told me they see that I haven't had service at my home for years). Still haven't received my money back in my account or any follow up from them in regards to it.

I've been using MONI for two and a half years. A salesman approached me when they were in the area through direct marketing. The guy who came in and installed it was also professional. And when I had some technical issues they resolved it immediately. Their customer service reps have been very good.

We had Monitronics before they changed names. Their customer service has been very good. One of the things I was concerned about was having a 90-second delay upon entry before the alarm would sound. I had no idea that I could set it to go off instantly and they were able to walk me through that. I've also had three other phone calls and everybody's been helpful. Since getting MONI, I have more peace of mind.

I never owned a security system, but the guy that came to my house explained a lot of the very good features on it. I’m a single woman so I decided to go ahead and get MONI. The attention to detail was the most positive part of my experience with them. There was a guy who went to install it and he followed-up with me to make sure that I understood the whole program. With MONI, I have more peace of mind.

I have totally less worries since having MONI. I always have questions about how to bypass certain doors or windows or how to put a temporary user code for construction people and MONI's customer service has been really good. When I called the other day because one of the magnets fell off my door, the rep I spoke with sent me out some replacement which I got yesterday.

In May 2014 we bought an alarm system from Monitronics the Simon XTi made from GE. It worked good for 2 years but then it failed. I spent much time with customer service taking apart the unit until they finally decided to dispatch a technician to my house when they discovered it was a major problem. Then, the service technician cancelling and rescheduling occurred over and over until I was fed up. They claim that they will try to fix my unit, but at this point I was too mad to continue and wanted out. I tried to cancel but could not. I tried to get my unit fixed but they cancelled and made me work on their schedule.

We felt secure with the other security system we had but we had an opportunity to get the same kind of coverage for about half the price with MONI. We have had people from MONI out in our house to work on our alarm system because we have had very faulty parts installed by the first company we were with and then a few from MONI but they were replaced for us. The only thing that we have wished about customer service, and we thought that we were getting this when we changed from our other company, is we thought that we would be getting service within 24 hours when we called, and that was not the case. It was a week or maybe more before we could get service. We could not use one of the alarms and had to bypass it and we had to leave town, so we were not very happy about having to wait. That's our only complaint but we would probably recommend MONI Security.

We had MONI in our previous home for about 12 years and so I wanted to keep the same contract. I've talked to the customer service team and it was a fine experience. I've had some problems with the new system and they walked me through what to do and fixed the problem.

I've had the same security system for about 12 years. It keeps changing names and I didn't even know it went to MONI. But it's been fine for us and I don't have any problem with it. I called their customer service and they answer pretty quick. They've been good about all the phone calls I've ever made and they lowered our fee so that was a bonus. We have the camera and we're supposed to have the Monitronics app, but apparently, that doesn't work. When I'm out and about, if I'm able to take a picture from the inside of my house to see if everything is okay, the camera won't let me take the picture. I've taken the app, downloaded and deleted it, and put it back on but it doesn't seem to be logging the picture and I can't figure out how to get them up.

We had service with a security provider and MONI bought our contract from them. When we needed to have a repair done, I spoke with people from MONI and their customer service was better than I expected. I had issues with the system where the sensors weren't working and we had no sense of security. They had this program where there was a $25 fee and it would be added to my bill so I didn’t have to exchange money with the service repair guy. I told them to go ahead with it and the repair guy came out, fixed it all up and was done with his service call in a matter of 45 minutes. Our system was working again and I’m a happy camper. Having that great experience, I should’ve called sooner.

Someone suggested MONI to me so I tried it and it seems to be okay. Their customer service people have been excellent and right on time. I had to call them about changing batteries and setting our own gear and somebody taught me how to do it. The technicians have been professional as well. I have more peace of mind since installing the security system.

I chose MONI because of my previous experience with them. I have really good interactions with their customer service team. They are very positive and take care of any tech issues usually within a period of time. When my battery goes low, they will call and tell me I need to replace it. They treat me fine.

When I was going down the list and called other providers, they never called me back. Then I have a neighbor across the street who got MONI Security's service. She was talking to me and it sounds like a good deal so I got it, too. The installation was good and it didn't take very long. However, the alarm started acting up and I called it in. It started beeping and having network failure. I tried to resolve it on the phone. They tried to fix it but it's still not fixed. I have an appointment today between 4:00 and 8:00 which is not a problem. The thing I didn't like is that they're gonna charge me $50 for service. I told MONI and they said, "Well, we're gonna waive it." I said it, "Well, wait a minute. Is this in the contract?" That's something I missed. Is that the way it works with this company now? I'm dissatisfied with the service. I'm going to look for another company as soon as the contract is up.

The installation of our MONI device went well and it didn't take the installers very long to finish. The customer service reps were very helpful and they got everything taken care of. A couple of times I had a low system battery that they had noticed and they gave me a call. I went to replace the battery and they walked me through it and everything has been fine.

I've been with Moni for a long time. I like the service I receive from them and am satisfied with the experience. Their technicians have always been professional.

Super disappointed with Moni. Just got off the phone with a representative to cancel my service. Told him that my alarm had been offline and not communicating for over a month (and BEEPS constantly) with no luck getting a service person out to fix it. He went on to ask me if my home has been broken into within the 4 years I've been with them, guess that makes it ok?? He was so condescending. No my home has not been broken into but there has been homes broken into in my neighborhood. I should not have to justify that to them anyway. Moni gave me no choice but to cancel my contract, they did not hold up their end of the deal. I cannot listen to that BEEP anymore and pay for something that does not protect my home and my family. Not sure why they can never get anyone out to service the equipment. Super frustrated... Stay away.

Monitronics has been "robocalling" my house at least a dozen times a day for over a month. I have spoken to several of their reps to inform them that I do not, nor have I EVER had their service. Each rep tells me that they are removing my number, but the calls continue. I do not, nor will I ever procure their services. If they can't accurately locate their customers, how can they protect your home. ADT for life.

I've been using the services of MONI since about 2013. I've had different security systems before, and MONI is better than the other security service providers. I like their prices better. And now, with MONI's latest technology, their systems are really modern and nice. I've dealt with their customer service reps many times, and they're very nice, and always helpful and solve problems very quickly. I sent the property manager out to meet the installers but during the first time, I had a technician that was a dealer for MONI, and he was wonderful. The MONI guys should just keep doing what they're doing. One thing I really appreciate is that people answer on the phone, which is very important. When you call MONI, it doesn't take half an hour waiting on the phone.

We were with Nationwide and I never noticed that it changed to MONI. I called the customer service some time back and that's when I discovered that. When we disconnected the service off, they sent an email but they didn't give me a number to call them. I had been calling Nationwide about four times but I never heard from them so I wrote a letter saying what date I canceled 'cause I got another company.

I used to have ADT but didn't like them at all. I chose Monitronics, and have been with them since 2013 and have been very happy.

We've been using MONI Security for 2 years now. So far so good, although my wife didn't want me to get it because I already got it before she had a chance to say something.

The reps and installers of Moni were good. I have an outdoor camera and a doorbell and when you ring, it takes the picture. I have a camera in the back, too. I had ADT before and MONI's equipment is better. It doesn't just go off all the time. It also has a two-way and ADT didn't. However, I think that MONI can get some more equipment like Vivint.

We had a neighbor who had MONI. She came over with a representative and we liked what we heard and so we bought in. We've called customer service several times. We got a phone call when we were away and it was on our answering machine that they had lost contact with us because the battery was out. It wasn't good but they came and replaced it, no charge.

MONI happened to be in the neighborhood at the time, and I listened to the benefits and everything that they offered. Their prices were a little cheaper than the one I already had so I switched. I feel safer knowing that I have the security on my house. If the alarm happened to go off for any reason, the telephone rang to make sure everything was okay. I appreciate that and would definitely recommend them.

I had another system and it had switched to ADT but it seemed the prices was going up all the time so I decided to switch to MONI. The rep was very knowledgeable and showed me exactly how to set up the security system and it was quick. When I come home at nighttime, I put it on and I feel more secure with it. All in all, I had a great experience with them.

Lately, my alarm system has been going a little haywire because it's more likely old and needs some battery replacement. So I've been getting false alarms and even though they've been disarmed properly, they still send out the signal. There were a few times I've been calling them, not knowing that I was calling the wrong people - Alarm.com, and they corrected me and told me to go to MONI.

We've had MONI for a long time. We had the one before them and they bought the company and they've just always been good. Any time we have a problem, we call and they take care of it. We've been used to them. Just recently it just seems like the'yve just gotten better and better. I would recommend them. It's been a great experience and I appreciate them.

Where do I start with this company: I have spoken with people over the phone and still don't feel secure with this company. First let me say this I wanted to cancel my alarm service and couldn't because I was in a contract which I was willing to pay and they still would not let me. So, please do not sign a contract with this company. However the company did send someone out to replace the keypad in my bedroom, and still don't feel safe, I had two camera up in my house and took them down. I ask for a print out of coming and going out of my house and they would not give it to me.

When my smoke detector was acting up, I had to call MONI and they were courteous and understanding. Since I've had their device, I feel safer and I don't worry as much if anything is going to happen when I leave the house. So far, it'e been good with MONI.

I signed up for Monitronics home security service in June 2014. The salesman told me that my monthly service fee would be related to how many sensors that I had. I put one on my outside shed, one on the garage service door, one on overhead garage door, 3 glass breaks, one on front door and one on back door to house. This company, Visions Security, was bought out by Monotronics shortly after the install. Just to elaborate, I have called Monotronics many times, and they have told me that they honor all agreements made from a company that they have acquired.

The system within the house that I bought had a very dated system. I called MONI to see what it would cost to have it reinstated. They came and brought out a new system. A lot of the old stuff worked so they just added on to it. They did everything great which I had no problem with and that is the reason why I still have them instead of Comcast.

I had ADT before but they had an old system and it never worked, so I decided to switch to MONI. However, I'm paying $45 a month for the service and that is way too high compared to other people. Then I had a few issues eight months ago. The alarm kept going off whenever I'd stay and walk to the hallway. But I talked with their rep about it and he fixed the problem.

I wanted an alarm button in the bedroom where I could ring it at night and the sales guy from MONI went out of his way to put it in where I wanted it and showed me how to use it. I have not been burglarized but the security system caught people who came in the house two times because I didn't lock it. Then two months ago, I was getting an error message on the monitor that the battery was out so I called MONI and got help with that. The conversation on the call was positive but when I hung up, I couldn't fix the battery like I thought they told me to fix it. Now whether that was my fault or theirs, I couldn't say because sometimes I don't listen very good. But nevertheless, the problem is still there and the battery hasn't been fixed. I was gone for 40 days and since I've been home, it doesn't bother me anymore.

Have been under contract for almost 4 years. Contract says they must notify me 30 days in advance before raising my rates. This has not been done and rates have been raised twice. I have had smoke/fire alarm go off and never heard a peep from anybody. In fact have not heard one word from company since they finished installation and walked out the door. Cannot wait for contract to expire so I can go elsewhere.

This company is all about making a buck. I was a paying customer for 3 years, never missing a payment as it was taken out automatically from my checking account. Luckily I was at the end of my contract which was up Aug. 9th 2016. My house was up for sale and it sold in June 2016. So I called Moni to let them know I wouldn't need their services any longer. Well they wanted me to continue with them at my new location and I said no that I wasn't satisfied with them and that I would be going with ADT security. I thought we were done but they weren't done with me. They continued to collect from me for another 6 months until I looked at my bank statement. I called to find out why they were still collecting a monthly payment and they said that I didn't sign off. They said I was told that I would receive a document online and to sign off, they could have told me but I really don't remember.

I've had Monitronics since long time. When I got it the first time it was my old agent, who had installed security systems in previous years, who pointed out that this could be a good option take on. Their overall reps are good. The last time I spoke with the customer rep regarding lowering my bill, he informed me that I was due for 10% discount and this was what it could be and everything. I thought it was all good but when the first billing cycle came, my bill remained the same. I thought maybe the change will take effect in the next billing cycle which is February. But today I notice in the bill that instead of the amount I was originally paying which was $39.98, it went up to $41.98.

I live alone and my home was robbed so I called for a security system. MONI came in, installed the system, and did a great job. I've had them for a few years now. The gentleman who came to set up the system was fantastic. He walked me through the whole thing, showed me all the devices that he had put in place and how they worked, and it was a pleasant experience. I still can't understand how the robbery on my home was done in broad daylight and nobody saw anything but I'm glad that I've got security now and I no longer have to worry.

Stay away from this company! Trying to cancel with Moni is almost impossible. Although I was on a month to month agreement after 5 years, when I sold our house and called to cancel I was left with the impression that I had cancelled. When the next bill arrived I called & was told I hadn't filled out the cancellation form, (which I was never told about) I then filled out the cancellation form, got another bill, and was told it takes 30 days to end service, even though I was on a month to month. They said there was nothing they could do to help me. The customer service is extremely poor, they just keep repeating the same thing over and over, it takes forever to get thru the phone queue, and then you can't get a reasonable response.

MONI's service has been excellent especially when I had to do something and I've been able to call them. When my battery was low, MONI picked that up and walked me through getting a new one in it. They have been very helpful on the phone as to how to make things do whatever it is I wanted to do. They've been supportive.

I've been pleased with MONI for some time. I liked that I didn't have to buy a separate phone line and being able to control everything including my thermostat and all that off of one app. Then we moved from one house to another and they were flexible in the reconfiguration. It has been a no money out-of-pocket experience. They're easy to work with and their system works. I talked with a rep when I had a piece of equipment that failed and they weren't able to get somebody out for a week. I was leaving town and wasn't very comfortable leaving the system unarmed. I called the original company that did the install and they quickly came out to the house and took care of it.

This Company is supposed to be a trusted security company, they are not. I opened an account on 5 28 2013 and signed a contract for 36 mos on April of 2015. I called and cancel service and agreed to pay till my obligations were filled. Should have been 5/28/2016. They still charged my card. I have called numerous times. Been switched from person to person then I told my credit card company to deny any charges from this company. Then and only then did they reach out to me for payment. Are you kidding me. As it is they over charged me 7 mos in service fees that they were not authorized by me but did anyway. This company is difficult to cancel your account and they purposely make it that way. Now tell me is that the company you would want protecting you family and property. I think NOT.

MONI has always been prompt when I needed them and I feel more secure having the system on at night and when I go away. Last time they were here, I had an exterior camera hooked up. I had gotten a call from somewhere else and they would go down on the price where MONI was at. I talked to MONI and their price went down so I stayed with them.

I have MONI Security for my monitoring. They have always been superb when I need help over the phone. I was told and still am being told that the first year any house calls for faulty equipment or sensor issues were free. I called within the first year and they contacted the service provider for my area. The provider would not honor their free first year and I would be charged $50.00. I called MONI Security back and they said it is supposed to be free but if the service people wouldn't honor it that was my problem. The service provider is who they set me up with not someone I contacted. The local provider is B&D security on the Sacramento/Elk Grove area. Very disappointing experience.

I've had MONI's security system for years. I've always had a very good experience with it and I'm very satisfied. However, I've been having some problems with it recently, and in the process of my working with MONI to get through these problems, my house was actually broken into. But the alarm system was working well enough that it scared the intruders away. I called the customer service team and they were very quick to resolve my problem. The only thing was that I called on a Saturday and I could not contact anyone to come out and fix the problem until Monday. MONI did fine, but the people they had contracted with to do the repairs in my area weren't open until Monday. Nevertheless, when I was finally able to reach the contractor, they responded very fast. Within a few minutes, they were on their way. But I couldn't leave the house and was afraid to leave because the intruders had kicked in my front door.

I have been with MONI for over 6 years. I purchased 2 cameras and one I think was defective. Within a year's time it stop working. Technician came out fixed the camera. Within 8 months it stop working again. Also installation technician never installed back door sensors. I called in November 2016 and December 2016 to order sensors. Never received them so I am leaving the company. I can't pay for security I am not getting. If I get a brand new camera installed and door sensors free of charge I would stay but as of now NO.

MONI was a convenient thing and I got it. When I was adding some sensors to the system, I called their customer service. All questions were answered in one phone call, everything got set up and done, and it went really well. When MONI came to our place a long time ago, issues were solved. With MONI, it's nice to be able to push a button on my phone and lock all my doors as well as arm and disarm the system. I can also let people into my house when they don't have a key. On the whole, MONI has great customer service, the app is awesome and the system always works.

An authorized representative sold us on the product but failed to mention the 5 year contract. I called to cancel but I was told they were going in a meeting and would call me back. Hours later they call and want me to pay almost 3 grand as a cancellation fee. MONI also did not inform me that they were going to run my credit. But they did, they ran my credit TWICE. When I called them to get this corrected I was transferred several times just to be told they couldn't do anything. I just want to cancel their service and never have to deal with this company.

I called MONI twice. The first was when I was having a problem with my panel and the second time I was questioning why the bill went up. It was a positive experience both times and the rep fixed the issue that was going on with the panel. Since having their system, I feel much more secure when we leave the house.

MONI Security was one of the top three when I searched for the top 10 home security companies. I called and talked to them and they made the most sense. I love the guy who came in and did my original installation. He was awesome. When he installed my system, I added some shatter-proof things like glass breakers and some window contacts. I feel good. Since the installation, my sense of security obviously increased. The only thing I don't know is there's a yellow light on my system right now. It says that a battery is low but I don't know how to change it. I will have to call them before it dies.

MONI has always taken care of any problem I've had. Whenever there was an alarm, they're right there calling just in a few seconds. When I’m not at home and if something happens, I know that the police will be notified.

These people continue to bill me for service they are not providing. They sent a technician and he said, my equipment was so old, I had a previous company's equipment, that I should just rip it out. Great huh! He said it was not repairable. So I have no alarm, but I get a bill every month. How's that for great service. So Moni will come install new equipment and then attempt to lock me into another lengthy contract. Moni, if you are such a reliable company, why do you have to lock your customers into lengthy contracts? So do you really think I would continue to do business with this company?

Very happy with MONI and their response. They resolved my situation and explained the reason for my contract. Thank you again.

We have been loyal customers for over four years now. I think it was August when they came out and said they needed to replace something for the cell phone service inside the panel. In October, we lost power and the system stopped working. We noticed that we couldn't control the system with our phones anymore and had to use the panel. Several times I set the alarm to go off as soon as the door opened and we didn't get any notifications or the police didn't show up or we didn't get a phone call when the alarm went off. We used to when it seldom went off accidentally.

MONI has been very responsive and understanding when there are false alarms. Even if there were problems that have taken multiple visits to correct, they’ve done what was needed to be done and those problems aren’t necessarily MONI’s fault.

I have a good experience with MONI. I chose them because of their price and feel safer with their security device.

I have always had MONI. It works for me and I feel secure with it. When my previous system's battery went low their customer service team made me decide to get the digital one. They handled my technical questions and false alarms well.

MONI bought my contract from Guardian. Guardian illegally auto-renewed my contract. I sent them a letter specifically telling guardian not to auto renew. MONI bought the contract. I am now paying their premium customer rate and have 2 door sensors and two window sensors. THAT'S IT. MONI will not upgrade my equipment without a contract extension or without me purchasing the equipment outright. Chanta said that there is nothing that can be done when in reality MONI is choosing to not do anything. Just like everyone else, I tried to cancels but it would be about $1000 and I spent a long time on the phone. MONI has demonstrated to me that they put dollars over customer service.

I decided to use MONI because of their salesperson and a few more things he promised. However, they should educate their salesperson because he didn't talk too much about the part that he was working for somebody else and MONI is just the agency that takes care of monitoring. One time I called MONI customer service and they fixed me right up. I broke one of the sensors off my shed and I didn't have the replacement parts. We had to bypass that particular piece of equipment and the rep walked me through on how to do it over the phone, which worked out good.

I've had MONI for about nine years now and so I really like them. When I initially signed on with MONI, I didn't realize that I had signed the five-year contract and that upset me a little bit. Then the price was really outrageous. The salesman happened to be Filipino and my wife's Filipino, and that's probably why I signed the papers.

Dealing with MONI has been great. I had it a long time and they gave me a good deal. Their representatives have been friendly and courteous. Everything's been good since the installation and I haven’t had the need to change anything. I recommend it.

I looked up life alerts, all these different things came up and MONI was the most reasonable. I feel pretty secure having them. I got guardianship of a 16 year old and I found out he snuck out at three in the morning to go see his girlfriend. So now when the alarm goes on, he can't get out. I had a great experience and I have told other people about them. My brother has ADT and I was trying to get him to switch but one of the guys there said that my MONI is the same as ADT. I don't believe they are but I'm happy with mine. I don't test it as often as I should but then I can't stand that damn scream. And they did something to the one I have around my neck. It quit working.

MONI is cheaper than other security providers and I was well pleased with the rep. I'm disabled, and he set me up with the fire department and gave me a safety pin that I can wear around my neck when I'm outside. I can alert my wife if I fall down and if she doesn't answer, MONI will send an ambulance to my house. I had a problem where my infrared sensor was showing a code and I told the rep about it. She ran a check on it and told me the battery was bad. I went over and got a special battery from them, then I called the rep back and she went through the steps with me. We reset it right over the phone and I made sure that it worked. I got a cheap phone and called her back on it so I'd have my home phone with me.

We used to have AT&T, but we changed to MONI and it was a little bit cheaper at the time that we got it. When I get up at night, I'm locked, safe and secure. I don't have any problems with MONI. I called the reps and told them I had called the police so that I can activate my alarm perks and it goes up on January 21st.

I have a son who uses MONI and so I got them as well. I spoke to one of the customer service team during the installation process and we were able to reach consensus or agreement because I was wanting additional monitors and things of that nature that weren’t in the original package. It's been a good experience and everything’s been great so far.

MONI was the first company that approached me when I moved and I have been pleased with them. I feel better with the cameras and the monitors. I feel safer. When I called them to cancel and go with another service the lady who I talked to tried to make me stay but she wasn't pushy. She offered me something better and less expensive, but I should have called when I got my first bill since it was still $43 a month when she told me it was going to be $33. But overall, I've had great experiences and when I've talked to everybody they were very professional, save for one of their service guys who came to my home.

We got a 3-year offer from MONI to come in and put in the equipment so we went ahead with it. They sent us a new battery when our old one went out but we could not get it in so their tech came to put it in for us. My family now feels more secure because of the security device.

I’m glad I got MONI. I’m going out a lot so I turn my alarms on and it’s monitored pretty well. I can leave and drive 80 miles away from home and if it gets broken into, I know MONI will call me instantly or they'll call the police if they can’t get a hold of me. My son-in-law’s on the list too, so they'll call him if I’m not around. I’ve also had a good relationship with their people. They're nice and every time I called, they do what they said they’re going to do. I’m satisfied with everything.

The battery in my pendant around my neck went dead, so they were going to send someone out. The man that came out did an excellent job. He had some fake smoke and checked all the smoke detectors and I liked that. He checked the system out to make sure it was working all right, which it did. Then I found out that ADT was a lot cheaper than MONI. I told them about it, so they said they can come down to $10 a month on my price so I was glad for that.

Today, Friday January 6 at 12:19 pm I called the customer services to cancel my account. After 25 minutes waiting, a customer services person took my call. At the beginning everything went fine. Then the customer services person told me that meanwhile the system uploading my account he will ask me couple of question. Here was when the nightmare begins.

We’ve been very pleased with MONI. Their installers were very good and post-install, I've been able to handle everything on the phone. Their customer service reps have been nice and very helpful when I needed help with my app. I was very impressed with them, because I didn't have to go to different people to try to get it fixed. When we’ve been out of town, they were quick to call if our alarm went off for whatever reason. Plus we get emails if the battery's low. We’ve had other companies in the past but never had the customer service that we have with MONI.

Moni security system reached out to me for service. After speaking with their sales rep that called I agreed to a plan. They gave me a discount for being in the military which was great. After the installer came out he could not install the SkyBell because my doorbell was a wireless doorbell. So the sales rep called and offer me a cheaper plan without the SkyBell which I agreed upon. The service tech installed everything and left. I have an image camera inside my living room and was told it picks up body heat of 40lbs or more so my 10 pound dog would be fine and it would not pick him up. After setting my alarm and leaving the house I was getting multiple false alarms due to the camera picking up my 10lbs dog. I had to get the alarm company to ignore the camera because it was faulty and picking up my dog.

MONI is doing their job and I'm happy with them. The police comes every time MONI calls them. When they were still Monitronics, I had a couple of times when the alarms went off and we were on vacation, and they called us right away - we were very satisfied with what they did.

My father has had the system a long while, but he was with another company who sold the account to Monitronics, which became MONI. What bothered me was that he got no notification when the account was sold. We had to call the old company for something and they didn’t have the account anymore. MONI, the new company, told us to call a number and we did, but we didn’t have any account number because we hadn’t received any notification. We had to go back and forth in calling the companies. But it got straightened out and there’s been no real problem. My father is satisfied.

I was having a "glass break - tampering" alarm. I did everything Lucas, who acted like he really could not be bothered, instructed me to do NUMEROUS times. Nothing cleared. I asked him could they fix it. He said for $50 a tech would come out, otherwise I was on my own. I am furious that they would show total disregard. I am going to have the system removed and replaced. The attorneys can hash out the details. I have NEVER been so disrespected in my life. I would NEVER recommend this alarm company.

I got MONI three years ago when they came by because of the service they provide and their new hardware at the time. Since having MONI Home Automation device installed, I feel really safe especially when we set the alarm and know we're gone somewhere. We're not as concerned because we know they're going to respond if there is an alarm.

I've had MONI for numerous years and even when I moved I took it with me. My customer service experience with them was fine. However, I had a service call and the problem wasn’t fixed after a couple of days but they came back out to fix it again. And the guy was also wonderful.

My mom got a Moni Security and she feels more secure with it especially when I'm going to leave for college. The home security is great. We also had a super positive experience with their customer service. When I needed to download the app again, the rep who was on the way somewhere else helped me redownload the app. So, I did appreciate that. She was super great and nice when I called back a couple of times. Since having the home automation device, I have fewer worries. I travel a lot and I can tell when the door is open and can peek in who is in our place in case we're not there. Overall, everything is good and everybody's been nice.

I've had a positive experience working with their customer service. They were polite and helpful and I got the problem resolved. Having my MONI device has improved our sense of security for my family and home. I don't check it as often as I should and don't run a test but I'm fine with it.

We’ve been using Monitronics for 20 years. From time to time, our alarm has gone off for one reason or another with either a loose connection or something in that order and it was usually when we weren’t there so I had to talk to their service representatives to get things squared away. We figured out what the problem was and decided whether or not to call the police or disregard it or just what we needed to do in that instance.

I was looking for a security service provider that was not connected to my landline phone. I ended up with MONI because they gave me the best price. However, I was frustrated because it took them six months to resolve my issue. I had beeps going on all through the night. The customer service team was responsive to my needs. They are not responsible for the technology part and what happened in my case. We're frustrated with Monitronics because they are just monitoring. They came with another company which did a horrible job of installing and I was left to deal with Monitronics to try to fix it. Monitronics need to have their own people install the equipment before I could recommend them to somebody else. But since they have fixed my problem, I am a satisfied customer and I don't plan to change MONI right now.

I was with ADT and they didn’t have the cell service. I was looking to upgrade the system and somebody came knocking on the door. I switched from ADT to MONI and have been with them for a few years now. When I had an issue, a technician came out. So far, I am satisfied with the service although the cost sometimes is an issue ‘cause we are looking to cut costs. If we can find another company that can provide the same service for less, then, we may have to switch.

I like the service I get from MONI. If something breaks, they come out and fix it right away. The last guy who came out was very good and he called me to make sure that the system was working after he came to fix it which I thought was a nice personal touch. I also like being able to control everything from the phone.

I was broken into before and I've never been scared but I got MONI more or less for my peace of mind and the comfort of knowing that I have security. I live in a really rural area and by the time the police would get here, it'd be too late. So hopefully the system will work as a deterrent for somebody to see the signs and not break in. MONI also offered a package that I didn't know anybody had.

What sold MONI was the person who sold it to me. He was so passionate about it that I figured it had to be good. And when he has come by to put so much from himself to do something, I think I have to give them the opportunity. In addition, there was a time when I had to create a second password for a guest user, and their team was very helpful. I'm very satisfied. It's much better having an alarm that I can trust.

I had Protection 1 before then some people came by the door and I listened to them. They said Protection 1 was going out of business then they installed MONI's system over the Protection 1. It was kind of a scam deal. Their system seems good, however, right now, every once in a while my light comes on. It says I need a new battery and I don't know if that's in the box itself or in the fobs. But I've changed the fob batteries. Also, they were supposed to bring by some signs that says what the alarm company is and the sticker for the windows. I still don't have any of that stuff.

I talked to MONI's customer service once because the payment had gone up and it wasn't supposed to, so the lady corrected it. She was really helpful and nice, and I didn't feel like they're doing anything wrong. However, they put in a keypad by my backdoor and no one has ever explained how to use it. They said it was self-explanatory but I don't have a clue. I haven't had any problems other than that, but when my contract is up, I will be canceling because I'm paying for it every month and I don't even use it, which is not their fault. MONI is a good company and I haven't had any problems with them.

I went to Monitronics site to select a security package. Based on a promotion about a free Amazon Echo, Monitronics subcontracted through another security company in my area. After installation, I called Monitronics to get information on when I would receive the promotion. I stayed on the phone for 1 hour and 9 minutes without an answer. I was passed to the subcontract 3 times. I talked to supervisor at Monitronics for over 25 mins and she could not explain when I was eligible. It took her 20 to admit that I was a Monitronics customer. She told me that I may not meet requirements. This company is very deceptive. I would not suggest signing up with them.

I have been trying to cancel my account since Feb of this year. I called to move and was on the phone for 30 minutes. I do not want the service. I kept repeating. MY contract was not up until November of this year, so I called back having the pay for a service since Feb that I DON’T have. They talked me into a new install, but before the new install could come the hurricane did. I decided not to move forward with the new install and since NOW my contract is over figured it would be no hassle. WRONG. They asked me to write a letter because people are fraudulent. Did I not just use my safe word to speak to you? Did I not just verify who I was. But me sending a letter is going to be different??? Can I not send an email? You can verify who you are on the phone when someone breaks in but not to cancel services. This company is despicable in getting every cent they can. RUN from them. Worthless.

The house that we purchased has an existing contract with MONI security, so it was easier to roll through with that same security system. They installed a new touchpad when we switched our contract from the previous owners and they did a great job in getting everything set up for us. The individual who came was on time and got everything wrapped up quickly. When I had a smoke detector that I wasn't able to get the test function to stop after the battery was replaced, their customer service rep was able to help me get that annoying beeping sound to stop. I also talked to them when we had a couple of false alarms trying to go out the backdoor with the alarm still set.

A MONI Home Security salesperson came by the house and explained everything to me. I've been pleased so far with their service. The last service call I had, the man showed me things on my alarm system that I wasn't aware that I had. He was open and honest. I wished they had been as good when I signed up years ago. Since I've had the system, I've lost my husband and then my brother so I'm the only one living here now but I feel safe. I live in a rough neighborhood but I've never had any problems.

We were originally a customer with Security Solutions and Monitronics purchased this company in late 2015 or early 2016. No one notified us from either company that our account had switched. To say the least we have been extremely unhappy with the service and the equipment that was installed by Security Solutions because it installed using ADT’s equipment which was already in our home. The Security Solutions equipment was not compatible with that of ADT’s and so many of the devices (in our home) were never connected to the police or fire departments.

I have MONI Security since they were Monitronics. I was pleased with the service that they provided during the installation and I feel safe with my MONI system. I've had a problem with it the last time but they upgraded it.

We've had MONI's service since we opened and it's always been a positive experience with their customer service. There was an issue with our Comcast service. Something was disconnected and something went digital and our landline wasn’t working with Comcast, so MONI's technician had to come out and he was very helpful and knowledgeable. We upgraded our system and it was a very pleasant experience.

I've always had home security. The first two houses didn't have the monitoring that MONI offers. Previously, if someone broke in, my phone would ring and tell me. With MONI, the system is monitoring the house through my phone. Everything has been fine. Other times, the alarm went off when I've burned food and I've talked to the customer service team. They were very nice over the phone, and when I talked to them just recently, they were also very friendly.

MONI came to the door. I had a question and their customer service team answered it. Plus, the subcontractors were fine and did a really neat job when they went to our home. MONI was pretty good all the way through, and I already recommended them.

Worse business ever. Trying to cancel service is like trying to castrate yourself with a toothpick. This company is nothing but liars and crooks. They give you the runaround and roadblocks at every turn. Do not use these criminals.

I liked the cost that MONI Security had. When I had a battery that had gone bad or died and I didn't know what to do, I called them and they sent somebody out and told me what to do. They're helpful. They are there when I need them. I feel a lot safer having MONI.

We had ADT, but they didn't respond as quickly as Monitronics. We called MONI Security and the guy came out and told me what they were about. They sent over the thing and I've got everything covered. Also their response time has been quick since we've had it. Plus, the center was more locally here at that time. We're very pleased with them.

We have a good monitoring service with MONI. The guy who installed it and did the work loves what he's doing. It was like nothing to him and it didn't take him that long. My wife loves MONI and I'm gonna stick with them. Everything seems to be working out. Their service is right on time and when they say they are gonna do something, they do it. Everybody else would say they're gonna come out here on a certain time at a certain day but they don't. With MONI, when they call and say they're gonna be there at this time, they're there. Their time frame is excellent. And when something happens, they call us on time and they respond to whatever is going on. When the unit went out, the technician didn't take long to figure what was wrong and replaced the part.

We've had MONI for years and we like that we don't have to have a landline. I wasn't quite thrilled with the installer. He was going to have exposed wiring around where I wanted to have the keypad. So I had to push the keypad in a place that I don't like it to be but I don't have wires exposed that way. I know from prior experience that I didn't have to have the wires exposed like that, so I wasn't happy about that part but I'm living with it. I would like to see someone teach the installers that they can punch a hole through a wall and put the wiring that's not visible. Nevertheless, I'm happy with MONI, and I'd recommend them.

As far as security, the MONI system works. It's on point. If the alarm goes off, I get a response right away. But then there were communication issues with them. They did an upgrade to my system and my monthly payments went up. I called to question that because I was under a contract and thought that the payments were gonna stay the same for the life of the contract.

I decided about MONI when I turned 80. Also, there were some robberies in my neighborhood, with kids breaking in to houses. Occasionally the panic button goes off. I wear it around my neck. I'm short so if I lean on to something it'll go off and I don't mean for it to. All I have to do is report to them that I'm OK 'cause they call me immediately after it goes off. They've been very kind and patient when I have a false alarm. Also, I've spoken to their customer service a few times because they require you to have three different people who knew your codes. One of them was my daughter who wanted the toggle that you can put on your key ring, so I got another from them. In fact, I got two others, one for my house sitter who comes whenever I do travel and the other one for my daughter because I feel what an asset that was since you can turn it off even not coming and out of the house.

Things are great with MONI. I've had the system since 2009 and feel fine with it. They lowered my bills for being a loyal customer and their customer service on the phone was good. I'm satisfied with the service and the response time I get when I need to talk to them.

MONI Home Security is very good. I called them but they resolved my problem so they give me good service. I've never had a problem before. The system is always working fine. An agent put the price a little lower but they charged me the same money.

A family member that works for Florida Burglary uses MONI as their service agent so I got it as well. The most positive part during installation was on how efficient they were and how quickly the job was taken care of. Since having the system, I definitely feel more at ease as I didn't have an alarm before. I've had a few false alarms and their reps reached out to me to make sure that these were false alarms indeed. Everyone that I spoke to was very pleasant. They also verified my identity which was important. I just wanted to make sure that I'm safe and my home is safe. MONI is a great company. They are very responsive in case of an emergency and are good at what they do. I feel great having them.

This company recently changed its name from Monitronics to Moni. Monitronics reviews are not good and many can still be found. We have been paying for May 13th, 2016. Our system is still not set up to work. The front door keypad did not work upon installation in May. Replacement was attempted four times unsuccessfully. The new lock was installed and worked in November. At that time, the passcodes between the doors and the alarm were no longer connected. It took several hours on the phone over a two week period to correct this.

My contract with my previous security system was running out, and I took the better deal that Monitronics offered me about four years ago. Over the years, I had tested the alarm. I try to remember to test the alarm at least twice a year. And the last time I spoke to somebody, I had a battery problem. The problem was the main battery in the call module and they shipped it to me. I basically got the charge on my bill, paid for it and they shipped me the battery. I replaced it and everything was cool. I feel comfortable with the system, and it works okay every time I've had to test it. I had no trouble at all and I recommend MONI Security to anybody.

My co-workers recommended MONI to me. I've talked with the customer service many times recently and have had excellent service. Everybody's been friendly over the phone and everything was resolved or fixed. It's a bit more of an expensive service but that’s fine for me for the protection. I’ve recommended MONI and a friend of mine has gone through with them already.

I liked the package that I was offered and got MONI. However, the people from Allied Security who does MONI's front work installed the wrong alarm system and it wasn't arming properly. Allied Security didn't know what they were doing and they were the one who dropped the ball. However, MONI need to learn a lesson in customer service as there was also a whole bunch of problems and their customer service was very disappointing to me. I don't like a customer service rep who has no power and will only keep repeating what a supervisor had said. They should be able to make some decisions and have a supervisor and the company back them up. If they're gonna sell a product, they should stay behind their product. If someone makes a mistake, they should correct it. I don't want to hear some foolishness because a customer service rep doesn't have the power to straighten the situation out. If the customer service person can't straighten it out, get the supervisor.

I saw that our previous security provider had switched over to Moni, and when I went online, they had special rates that were lower than what I was currently paying. I called them and asked what they could do and they discounted my rates by $5 and then said once my service contract is up, I could call back to talk about what I wanted to do at that time, which is 10 months. I was very pleased with the fact that they discounted $5 for the next so many months until our service contract is up, which was wonderful.

MONI Security was going door-to-door and we decided to go ahead and do it. Their customer service reps took care of the need that I had. I was working at night and my wife was home alone, so I seriously felt more secure when we had the system installed. It's been an easy experience with MONI.

I had an alarm that went off and MONI led me through the steps that I needed to take. They were very knowledgeable and I’m always able to get ahold of them if I need them. They were very helpful and I’ve never had any problems with them. I feel more secure and comfortable.

I've had Moni Home Automation for over a year now, and their price is more competitive than our previous service provider. I'm safer and comfortable with their system, but no major changes from what I used to have.

We purchased a home that has a MONI Home Security. The previous owner had good reviews on it, so we went ahead and just stuck with it. We called their customer service to come and reset the system after we purchased the home and they were very friendly trying to accommodate our schedule. Then when the technician came out, he was very knowledgeable. He walked me and my wife through it and explained everything very thoroughly so the whole thing was a good experience. We came from a home that didn’t have a security system, so we feel very comfortable and secure with MONI.

MONI looked like the best thing on the market when I took it five years ago. I've got positive feelings about them and I was very pleased with the service that I got. I’m wondering how long the service at their current price is gonna last. But other than that, if I had to do it all over again, I’d go with MONI.

My neighbor had MONI Home Automation. He liked it and he referred it to me. The installation was quick, easy, and efficient. The system works real good and it’s not obtrusive. It’s the first time I've had any kind of security in my home and so far, I'm very pleased.

MONI's service seems to be fine. However, their equipment, the connectors of the alarm that's mounted on the wall, is a little flimsy. It's a touchscreen and it doesn't work all the time, so we've had some false alarms.

When the salesman came around, there were some things that we could get that we didn’t have in our old system so we got MONI Security. They’ve been very responsive and we haven’t had any problems. We have one door that we don’t have any alarm on and my son thinks we should get that alarmed. It would be nice if we could get that door alarmed but it would probably cost more.

I had an alarm system in my house and then MONI showed up and was telling me all the good things on what they can do and that they can have it done in such a little time so I went with them. They have darn good service people. They come out and if they see something wrong or not plugged up correctly, they take it upon themselves to go ahead and fix the problem. However, they took away one service which I'd prefer wherein I could talk to my company through the box on my wall. Nevertheless, I've had nothing but good experience with MONI. With my device, I feel safe. I have faith in them and I know they're going to take care of me. If somebody breaks a window or if a fire starts, then the police and the fire department will be called.

I didn't want where everybody has the same alarm system. Moni had the features of the stuff that I needed and wanted, and they're a big company but low key. Moni has been doing a good job. I feel secure because I could set my alarm when I'm in and out of the house and when I'm upstairs, I know I'm okay ‘cause the alarm system will go off if someone breaks in. I call them whenever I have some problems and they have helped me on everything that I needed to know. The people who give me answers when I ask questions were cordial and answered in a timely manner. I was going to call them again because one of my cameras keeps going in and out.

MONI used a digital box and offered more things. It also was cheaper and had a higher quality control panel. I most recently talked to their customer service because the people that put in the new windows took off the sensor and I was trying to figure out how to get it back on as the windows were different. And the girl was really helpful and took her time with me.

I live in a closed community, a subdivision, and about seven houses in this subdivision were robbed. After this happened, I couldn't sleep at night, and I'd get up and turn on all the lights with any noise I would hear. So one day I went to the mall, found the booth of MONI Security, asked the rep some questions, and signed up for the security service they offered. I like their service. They're very accurate and quick in their response to an emergency. The kids sometimes play with the key chains and hit the button a couple of times. I like that the MONI guys called right away, even if it wasn't an emergency, and were very fast in their service. I'm happy and I would recommend them!

I got a new sign the other day because our old sign was damaged. MONI wanted to charge me for it and I told them, "If you're going to charge me for it, I'll find a different security provider." They sent out a free one and it turned out positive, but it didn't start out that way. Overall there have been no false alarms or problems with the system and I feel like my home is secure with them.

I was under a contract with ADT but they raised my payment without telling me, so I switched to MONI. I talked to their customer service team when I needed certificates for my insurance company and when I switched my checking account number, it was quick and I didn't have to wait a long time. It was done in less than five minutes. I'm happy with what I have and I haven't had any problems with the system.

MONI Security was cost-effective. They installed the system that I wanted, and were pretty quick and responsive. The installation took some time, but everything else seemed to be at a pretty good pace. I talked to their team a couple of times when our board was outdated and they had to repair it, and they handled the situation just fine. MONI is one extra peace of mind that at least the system is there to alert if necessary. They did good, and I don't have any issues.

I like the price of MONI Security. It's been very accurate and reliable and we haven’t had any problems at all. The guys at MONI were super friendly and very knowledgeable. I felt very comfortable that they knew exactly what they were doing. With MONI, I've been very secure.

I used Monitronics (Moni) for close to 10 years. Great service. In October I canceled my service (following their required procedures) without any issues. Mid November I get a bill and I called to ensure it was the final amount. They assured me I owed nothing and the account balance was $0.00. Yesterday I get a collections letter from McCarthy, Burgess & Wolff 26000 Cannon Rd Cleveland, OH 44146. I called Moni and again was told they had zeroed out the balance but prior to that it was $79.72.

MONI was a better deal than the one than I had before. I have the payment automatically taken out on the credit card and that credit card number changed, and I had to call them and let them know so that the payment would go through okay. They were very helpful and it was fast. They were also very quick when I accidentally opened my backdoor before and I forgot that the alarm was on, and by the time I got to the keypad, they were already on there asking if everything was okay.

I had MONI for years. I inherited them when they bought out another company that I was originally with for a couple of years. I would recommend them, as long as they stay on top of their stuff. I just got back into a contract with MONI. I upgraded. I did a 5-year contract in order to get the equipment, like cameras, basically for free. It's just been a bumpy ride but once everything was operational, I love the fact that I can be able to feel secure in my home. I went from having regular service with no cameras for a few years to having no service for about two weeks because they had installed a new panel after they put the panel in.

MONI contacted me and they offered a nice deal that I hadn't been offered before. I'd never had a system in the house, and now I enjoy it. Everything I've had with them has been positive. The company I worked for here uses a different system and I've had trouble with it. When I disarm it, sometimes it doesn't when I take it here. I don't have trouble with MONI at the house and I love the fact I can arm and disarm it from my phone.

We’ve only had very good service with MONI. We moved a couple of times, so we had dealings with customer service in getting equipment again to the new place and it’s always been very smooth. We’ve always had monitored homes and it makes us feel better when we’re away. We don’t monitor while we’re there. We don’t turn it on at night, but we do when we’re away, and it gives us more peace of mind. MONI is competent and professional.

I had a break-in and no one from MONI called to alert me. My sister was home at the time and she pressed all the buttons on the thing like she was told and it did not send an alert. It didn't tell me anything was going on. When I got home, I called MONI and asked them why I didn't get a phone call. The customer service person was very rude and sarcastic and they all kept blaming me that it was all my fault. We went through some testing but even after that, they still didn't do anything.

I received a letter that they have switched from Monitronics to MONI Security and because they changed I asked for a new sign and they did send a new one. Customer service seemed very friendly. Whenever I need them, I can call them and I automatically get an answer. I never had a problem with them. The batteries have been running good on my device and the service hasn't failed me. We feel more confident, especially when we leave out of town. I'm happy with the service they are providing. MONI is reliable and a great business service to us. I highly recommend them.

MONI does what they're being paid to do. I don't have to worry when there's no one home, and if somebody does come, the police will be called so it makes me feel safer. One time somebody had opened my garage door and MONI contacted the police. They were pretty quick to respond. Their rates could be a little bit cheaper, but other than that, I have no problem at all and they're somebody I'll be keeping going forward.